81 Respect courses in Leeds

This one-day or Two Session workshop will focus on a key but often ignored communication skill: Focused Listening.

The leadership role of the project manager is increasingly recognised as a key determinant in delivering success. These skills can often be critical in project situations, where tight budgets and deadlines demand the highest levels of team performance and where the working environment presents fresh challenges on a daily basis. This programme focuses on the leadership skills required of project managers and will benefit anyone involved in managing projects large or small wishing to extend or enhance those skills. The objectives of this programme are to help the participants: * Understand the significance of leadership skills to the project manager and the impact of these skills on project performance * Review the key skills needed to be an effective 'multi-dimensional' project leader and learn how to develop, adapt and apply them in practice * Learn how to identify the preferred leadership style for the context and organisational culture of a project and how to develop personal style versatility * Understand the role of the project leader in building an effective team and the skills required to promote and sustain team performance * Gain a better understanding of the interpersonal skills needed to motivate individual team members and harness the full potential of the team DAY ONE 1 INTRODUCTION * Aims and objectives * Personal objectives 2 PROJECT MANAGEMENT AND LEADERSHIP * What is a leader? How much can leadership be learned? * The project environment and the impact of leadership skills * The characteristics of high performance project teams and their leaders 3 PRINCIPLES OF EFFECTIVE LEADERSHIP * Some useful models and theories of leadership explored * Types of leadership; choosing how to use leadership power * Evaluating personal leadership style; how to develop style flexibility 4 SYNDICATE CASE STUDY: LEADERSHIP IN ACTION * Review of the role of leadership in a contemporary project * Feedback and plenary discussion: effective project leadership 5 TEAM EXERCISE: LEADERSHIP SKILLS OF THE PROJECT MANAGER * Teams compete in performing a project simulation * Project review and feedback * Discussion of the outcome: role and skills of the project leader 6 LEADERSHIP SKILLS FOR PROJECT MANAGERS * The 3 dimensions of project leadership: inwards, outwards, and upwards * The vital role of communication skills and how to develop them * Developing a 'project vision': strategic thinking skills * Understanding others; emotional intelligence skills * Being a visible leader; behavioural and influencing skills * Building effective relationships; the importance of trust and respect DAY TWO 7 LEADING THE PROJECT TEAM * The role of leadership in developing team performance * Understanding individual strengths; recognising team role preferences * Managing conflict and promoting positive team dynamics * Setting standards, maintaining discipline and rewarding performance * Harnessing team potential: building motivation within the team * Promoting team learning; the team leader as coach / mentor 8 LEADING THROUGH THE ORGANISATION * Gaining the support others; developing effective influencing skills * Getting empowerment from key stakeholders * Knowing when and how to take the initiative and lead * Building and maintaining rapport with key partners * Becoming an effective team player in leadership teams * Becoming a business leader; leading colleagues and co-workers 9 TEAM EXERCISE: LEADERSHIP AND NEGOTIATION * Teams engage in a negotiation exercise * Exercise review and feedback * Discussion of the outcome: negotiation skills of the project leader 10 NEGOTIATION SKILLS FOR PROJECT LEADERS * Characteristics of effective negotiators * Classic problem behaviours and mind-sets to avoid * Getting to win-win; building partnership and trust 11 LEADING MORE SENIOR STAKEHOLDERS * The challenges and skills of leading and managing upwards * Communicating with more senior stakeholders; building credibility * Negotiating upwards: knowing when and how * The role of networking skills; building and maintaining rapport * Handling disagreements; the art of diplomacy * Handling personality and style conflicts with more senior people

WHO SHOULD ATTEND This course is aimed at candidates that require the knowledge to enable them to comply with working at height regulations, and go in depth into industry dangers and respectability when working at height.  This course can be completed by both novice and experienced candidates. We also offer refresher tests. Novice course- 1/2 day Experienced worker tests- 1/2 day. COURSE INFORMATION Category N404 Safe Working At Height It is envisaged that by the end of this course of training the learner will be able to answer questions on and perform the following: ➢ Have a basic understanding of the industry, the dangers of working in the industry and their responsibilities when working at height ➢ Be able to define height work and identify the hazards of work above ground level and outline the general requirements necessary to control them ➢ Be able to identify accident causation in work at height ➢ Have an appreciation of planning and organisation of work at height ➢ Set up exclusion zone explaining actions required for emergency actions, identifying any overhead hazards ➢ Identify and maintain PPE appropriate for safe working at height use ➢ Demonstrate working at height and explain all safety issues that could arise ASSESSMENT Assessment will be to NPORS standards consisting of a theory test.

Our Leadership Skills Training Course will help your employees gain a deeper insight into your role as a leader whilst ensuring you confidently motivate, inspire & lead your team.

Most organisations and businesses are trying to navigate the best way back to a functional working framework. But two things need to happen - 1. The working practices need to be efficient, sustainable and compatible for meeting the demands and needs of the organisation; it’s clients, it’s workforce and it’s Leaders 2. The culture needs to be welcoming, authentic and supportive otherwise there will be disenfranchisement and potentially a churn of staff and loss of talent What has been proven to be a very successful approach to mitigate the dangers of demotivated team members and poor efficiency levels is a bespoke ‘Ushering the Team Back to the Workplace’ workshop. -------------------------------------------------------------------------------- PROGRAMME OUTLINE Below is a template of an actual Programme that has been delivered very successfully for clients such as the NHS; Claranet; Jotun Paints & Workspace. This, however, can be modified to suit any group or size. It will be designed to reflect the Organisation’s preferred Hybrid working framework and communication systems. The options of having the innovative Real Play technique to help handle delicate conversations is especially effective. The biggest gain is to reconnect the relationships via the activities and exercises, which would be selected carefully. Key commitments and buy-in is always the priority outcomes - which this programme will help deliver in just 1 day. The objectives include: * Making the transition back to working as a collaborative team * Enhancing the Leadership skills of the team * Reviewing/establishing the Hybrid working protocols * Galvanising the Team spirit * Maintain inclusivity among full-time; part-time and Region based team members * Energising and motivational * Fun! EXERCISE – ROUND THE BEND The team are to follow the instructions delivered as they walk (and jump) through the route – always keeping a safe distance apart. The instructions become more complicated as they progress. DEBRIEFING POINTS: * Dealing with Change * Attention to Detail * Adapting approach * Optimising results EXERCISE - NUMBER CRUNCH (3 x Cohorts of 12/13) The team must be effectively led and motivated to work as one unified group to reach their objective of visiting each numbered location within a very tight deadline. DEBRIEFING POINTS: * Support and co-ordination * Strategy and planning * Adapting approach * Optimising results TUTORIAL – TEAM DYNAMICS * Tuckman model * Phases of Development towards Maturity EXERCISE - JUGGLING (3 x Cohorts of 12/13) The group(s) will be invited to optimise the number of ‘clients’ (juggling balls) they can manage at one time. This involves devising a sequence between the group to achieve maximum results without making any mistakes. We introduce different balls which represent different degrees of complexity, challenging the group’s preparation and approach to a variety ‘customers’ needs. DEBRIEFING POINTS: * Ensuring effective communication * Clarifying the approach for dealing with the unexpected * Setting expectations and reviewing delivery * Treating every colleague with care and respect TUTORIAL - EMAIL ETIQUETTE * The primary standards – best practices * ABSURD model * Preparation and planning * Top Tips WORLD CAFE The team are split into 5-6 sub-groups – each with a specific review focus:- * What recommendations do you have to engage the team back into the Workplace? * How do we ensure the framework is efficient? * What are the best ways to optimise team working strategically when most/all team members are in the office? * What potential barriers are there? * How do we accommodate for the Regional team members? * What are the benefits to bringing the team back to the workplace? Each session has 2 – 3 rounds with each table’s ‘host’ sharing feedback for applying to the Team Action Plan – or Charter. DEBRIEFING POINTS: * Each Syndicate’s recommendations and capture the key actions they generate 'REAL PLAY' We offer an innovative solution to bring real Leadership/team scenarios to life. We use actors who improvise scenarios which have been specified by the group. * The group is split the group into 2 sub-groups, one with the Actor, the other with the Trainer. * Each group has a brief and has to instruct their Trainer/Actor on how to approach the scenario supplied. * The Actor and Trainer perform the role play(s) as instructed by their respective teams; however, during the action they can be paused for further recommendations or direction. * The outcome is the responsibility of the team(s) – not the performers Assign 24 x ‘Directors’ (4 for each Player – Phil & Julia – for each Real Play. POTENTIAL REAL PLAY SCENARIOS: * Engaging with a team member as to how the new working plans will be applied. * Overcoming concerns to the new working practices/framework * Addressing issues where a team member feels excluded from the teamworking practices/culture Debrief the Programme Individual Action Plans Team Priorities for application into the workplace

Workplace Innovation -------------------------------------------------------------------------------- ARE YOU A LEADER WHO WANTS TO ENHANCE YOUR TEAM’S ACCOUNTABILITY, ADAPTABILITY, RESILIENCE, AND WELL-BEING? Consider joining our newly launched Growth Leadership Programme: Workplace Innovation, subsided by Scottish Enterprise, which offers a unique approach to leadership development and workplace Innovation, emphasising Motivational Intelligence (MQ). Our programme will help you build on your leadership capabilities and confidence while creating a more innovative, productive, and fair workplace for employee development and growth. -------------------------------------------------------------------------------- Growth Leadership: Workplace Innovation Leading with Motivational Intelligence (MQ) You’ll learn to: * Develop MQ leadership skills that encourage fair and innovative workplace practices and inclusive economic growth. * Increase engagement, innovation, and productivity among your team. * Enhance your strategic decision-making skills. * Build a resilient, agile, and change-driven team culture. * Identify and integrate organisational values into your workplace culture. * Create a successful business that is also a fair place to work. -------------------------------------------------------------------------------- SESSION OVERVIEW Our comprehensive programme, consisting of eight engaging and insightful sessions, is meticulously crafted to provide a world-class education in Leadership, Workplace Innovation and Motivational Intelligence (MQ). We combine some of the most potent, powerful and cutting-edge research in workplace innovation, neuroscience and the most promising discoveries in cognitive and social psychology of the 20th century. 01 Self-Leadership and The Secret to Personal Success SESSION 1: SELF-LEADERSHIP AND THE SECRET TO PERSONAL SUCCESS THIS COMPREHENSIVE KICK-OFF SESSION DELVES INTO THE FOUNDATIONS OF SELF-LEADERSHIP AND PERSONAL SUCCESS. PARTICIPANTS WILL EXPLORE VARIOUS ASPECTS, FROM SETTING COURSE EXPECTATIONS AND CREATING A CONDUCIVE LEARNING ENVIRONMENT TO UNDERSTANDING MOTIVATIONAL INTELLIGENCE AND MANAGING NEGATIVE THOUGHTS. THROUGH ESSENTIAL RESOURCES LIKE THE LEADERSHIP REFERENCE MANUAL AND ROADMAP WORKBOOK, MULTI-SENSORY PERCEPTION, AND SPACED REPETITION LEARNING TECHNIQUES, PARTICIPANTS WILL SOLIDIFY THEIR LEARNINGS AND ENHANCE PERSONAL AND PROFESSIONAL GROWTH. KEY LEARNING OUTCOMES: * Understand the critical role of self-leadership in personal and professional success and the impact of external and internal factors on performance * Develop strategies to optimise motivation, communication, and effectiveness within teams and organisations, leveraging diverse learning styles and adult learning techniques * Utilise essential resources like the Leadership Reference Manual and Roadmap Workbook for ongoing growth and development while implementing practical tools like the Start, Stop, Continue plan for self-reflection and improvement * Explore the power of adaptability, self-awareness, and resilience in navigating through challenging times and maintaining a positive mindset * Discover the importance of a positive mental diet, gratitude, and consistent small decisions that compound over time, leading to personal and professional growth 02 The Role of Intelligence in Leadership and Management SESSION 2: THE ROLE OF INTELLIGENCE IN LEADERSHIP AND MANAGEMENT IT'S TIME TO DELVE INTO MOTIVATIONAL INTELLIGENCE AND ITS ROLE IN OUR PERSONAL AND PROFESSIONAL LIVES. IN THIS COMPREHENSIVE AND INTERACTIVE SESSION, PARTICIPANTS WILL EXPLORE THE MULTIFACETED ASPECTS OF INTELLIGENCE IN LEADERSHIP AND MANAGEMENT, FOCUSING ON IQ, EQ, AND MQ. PARTICIPANTS WILL LEARN HOW TO CULTIVATE A GROWTH MINDSET AND MOTIVATIONAL INTELLIGENCE WITHIN THEMSELVES AND THEIR TEAMS, FOSTERING A CULTURE OF LEARNING AND RESILIENCE. THE SESSION WILL ALSO COVER THE IMPORTANCE OF CRAFTING A CLEAR VISION FOR THE TEAM OR ORGANISATION AND PROVIDE PRACTICAL STRATEGIES FOR EFFECTIVELY COMMUNICATING THE VISION TO INTERNAL AND EXTERNAL STAKEHOLDERS. KEY LEARNING OUTCOMES: * Understand the roles of IQ, EQ, and MQ in Leadership and management and their impact on individual and team performance * Develop strategies to improve your levels of intelligence and foster a growth mindset within individuals and teams * Discover the importance of vision in Leadership and management and learn to craft it using the WHERE (performance), HOW (perception), and WHY (purpose) perspectives * Gain insights into effectively communicating the vision to stakeholders, ensuring alignment, ownership, and motivation * Reflect on the role of a growth mindset and motivational intelligence in achieving the team's vision and fostering a culture of continuous improvement and adaptability 03 The Pillars of Human Performance: Unlocking Potential SESSION 3: THE PILLARS OF HUMAN PERFORMANCE: UNLOCKING UNLIMITED POTENTIAL DISCOVER THE KEYS TO UNLOCKING YOUR UNLIMITED POTENTIAL AND BECOMING A MORE EFFECTIVE LEADER IN THIS INTERACTIVE COURSE. THROUGH ENGAGING DISCUSSIONS AND SELF-REFLECTION, PARTICIPANTS WILL DIVE DEEP INTO UNLIMITED POTENTIAL, UNDERSTAND ITS SIGNIFICANCE IN LEADERSHIP, AND LEARN TO OVERCOME CHALLENGES IN THEIR TEAMS OR BUSINESSES. PARTICIPANTS WILL GAIN INSIGHTS INTO THE CHARACTERISTICS OF INFLUENTIAL LEADERS, THE IMPORTANCE OF ASKING THE RIGHT QUESTIONS, AND THE VALUE OF EMBRACING FAILURE AS A PART OF SUCCESS. WITH A FOCUS ON PERSONAL AND PROFESSIONAL GROWTH, THIS SESSION WILL EQUIP YOU WITH THE TOOLS AND TECHNIQUES TO BECOME A BETTER MANAGER AND LEADER. KEY LEARNING OUTCOMES: * Understand the concept of unlimited potential and its importance in Leadership and personal growth * Identify personal and team visions, challenges, and the role of asking the right questions in gaining insights * Recognise the role of practice and reflection in transforming weaknesses into strengths * Explore the characteristics and impact of great leaders and learn how to apply these traits in your leadership style * Embrace the importance of failure as a crucial part of success and create a supportive environment for personal and team development 04 Defining Management and Vertical Alignment SESSION 4: DEFINING MANAGEMENT AND VERTICAL ALIGNMENT IN THIS ENGAGING SESSION, PARTICIPANTS WILL DELVE INTO THE ESSENTIAL DIFFERENCES BETWEEN MANAGEMENT AND LEADERSHIP AND DISCOVER HOW UNDERSTANDING THESE DISTINCTIONS CAN SIGNIFICANTLY IMPACT TEAM CULTURE AND PERFORMANCE. WE'LL EXAMINE COMMON MANAGEMENT MISTAKES AND THEIR EFFECTS, UNCOVER THE BEST PRACTICES OF EXCELLENT MANAGEMENT, AND DISCUSS THE DEVELOPMENT OF MANAGEMENT SKILLS AND THE MANAGEMENT HIERARCHY. THIS INTERACTIVE SESSION WILL PROVIDE VALUABLE INSIGHTS AND ACTIONABLE STRATEGIES THAT CAN BE APPLIED TO PERSONAL AND PROFESSIONAL LIFE, HELPING PARTICIPANTS BECOME MORE EFFECTIVE AND SUCCESSFUL MANAGERS AND LEADERS. KEY LEARNING OUTCOMES: * Differentiating between management and Leadership: Gain a deeper understanding of how these concepts differ and their impact on team culture and performance * Identifying common management mistakes: Learn about these pitfalls and their consequences on team culture and performance and develop strategies to avoid them * Mastering the best practices of excellent management: Discover the five essential techniques to help you become a more effective manager * Developing management skills and understanding the management hierarchy: Enhance your ability to grow as a leader and manager * Embracing Ultimate Responsibility: Learn the importance of taking ownership and responsibility for your and your team's success and understand the role of motivational intelligence in achieving this 05 Workplace Innovation and High-Payoff Activities SESSION 5: WORKPLACE INNOVATION AND HIGH-PAYOFF ACTIVITIES N (JOB CRAFTING) THIS SESSION PROVIDES A COMPREHENSIVE OVERVIEW OF THE CRITICAL PRINCIPLES OF WORKPLACE INNOVATION, JOB CRAFTING, PEOPLE LEADERSHIP, AND COACHING IN THE WORKPLACE. PARTICIPANTS WILL LEARN ABOUT JOB CRAFTING, OUR MQ WORKPLACE INNOVATION PROCESS, AND THE CRUCIAL ROLE OF LEADERSHIP IN MANAGING AND MONITORING PERFORMANCE IN THE WORKPLACE. BY ADOPTING A PROACTIVE AND CREATIVE APPROACH TO THEIR WORK, INDIVIDUALS CAN IMPROVE THEIR JOB SATISFACTION, CONTRIBUTE TO THEIR ORGANISATION'S SUCCESS, AND DRIVE ECONOMIC HEALTH FOR THE NATION. KEY LEARNING OUTCOMES: * Understanding of Leadership in the job crafting innovative process * Skills in job crafting and workplace innovation * Knowledge of the critical role of Leadership in performance management * Techniques for effective coaching and positive feedback, through trust and mutual respect in the workplace * Helping individuals reflect on their role in the success of the team and company and developing a written plan to achieve their goals 06 Defining and Exploring Leadership SESSION 6: DEFINING AND EXPLORING LEADERSHIP IN THIS SESSION, WE WILL DEFINE AND EXPLORE THE ESSENCE OF LEADERSHIP, DISPELLING THE MYTHS AND PROVIDING A DEFINITION THAT WILL GUIDE YOU THROUGH THE COURSE. WE WILL ALSO EXPLORE THE THREE-TIER HIERARCHY OF SUCCESS AND HOW LEADERS CAN INFLUENCE MQ (MOTIVATIONAL INTELLIGENCE) BY DOING FIVE THINGS CONSISTENTLY. AS A MANAGER OR LEADER, YOU MAY HAVE FOUND THAT YOUR TEAM'S SUCCESS IS NOT GUARANTEED EVEN WITH THE BEST PLANS, PROCESSES, AND STRATEGIES. THIS IS BECAUSE NOT ALL TEAM MEMBERS WILL ADOPT NEW IDEAS OR CHANGES UNLESS THEY FIRST BELIEVE THEY CAN ACHIEVE THE DESIRED OUTCOME. KEY LEARNING OUTCOMES: * Understanding the essence of Leadership to provide an in-depth understanding of the essence of successful Leadership, dispelling the myths and providing a definition that will guide you through the course * Psychology of your team: Leaders understand that to achieve their goals, they need to focus on the psychology of their team * Power of questions in Leadership: Leaders can gain insight into the minds of their team members and unlock the key to motivating and developing them by asking the right questions * Explore the three-tier hierarchy of success and the importance of each level in determining a person's likelihood of success * Five things great leaders do each day to influence a culture of responsibility, consistently build esteem and confidence, and always work on coaching and mentoring employees 07 Building a Leadership Toolbox SESSION 7: BUILDING A LEADERSHIP TOOLBOX: TRUST & INSPIRATION FOSTERING ADAPTABILITY, RESPONSIBILITY, RESILIENCE, AND COURAGE, THIS STEP FOCUSES ON LEADERS' TOOLS AND TECHNIQUES TO PROMOTE GREATER TEAM ACCOUNTABILITY AND OWNERSHIP. IT STARTS TO DELVE INTO THE CRITICAL ROLE OF SELF-ESTEEM IN A PERSON'S MOTIVATIONAL INTELLIGENCE AND ADAPTABILITY. WE ALSO EXPLORE HOW SELF-ESTEEM IS FORMED AND INFLUENCES A PERSON'S INTERPRETATION OF FEEDBACK. WE ALSO LOOK AT SELF-ESTEEM'S CRITICAL ROLE IN A PERSON'S MOTIVATIONAL INTELLIGENCE AND ADAPTABILITY, EXAMINING HOW SELF-ESTEEM IS FORMED AND INFLUENCES A PERSON'S INTERPRETATION OF FEEDBACK. KEY LEARNING OUTCOMES: * Understanding the tools and techniques leaders can use to foster greater team accountability and ownership * Delving into the critical role of self-esteem in a person's motivational intelligence and adaptability * Exploring how self-esteem is formed and influences a person's interpretation of feedback * Examining the levels of self-esteem and associated behaviours of each group * Understanding the influence of comfort zones and tools leaders can use to help people overcome the fear of change 08 Developing a Healthy Perspective and Resilient Attitude SESSION 8: DEVELOPING A HEALTHY PERSPECTIVE AND RESILIENT ATTITUDE THIS STEP EXPLORES HOW DEVELOPING A HEALTHY PERSPECTIVE AND RESILIENT ATTITUDE IS CRUCIAL FOR SUCCESS AS A LEADER. IN THIS SESSION, WE WILL EXPLORE THE CRITICAL ROLE OF SELF-REFLECTION IN BUILDING MOTIVATION AND ADAPTABILITY. WE WILL EXAMINE HOW SELF-ESTEEM IS FORMED AND HOW IT INFLUENCES A PERSON'S INTERPRETATION OF FEEDBACK. WE WILL ALSO DELVE INTO THE LEVELS OF SELF-ESTEEM AND THE ASSOCIATED BEHAVIOURS OF EACH CLASS. WE WILL PROVIDE PRACTICAL STRATEGIES FOR CULTIVATING RESILIENCE AND ADAPTABILITY IN FACING CHALLENGES AND SETBACKS. THROUGH REFLECTION AND ANALYSIS OF YOUR MOMENTS OF SURPRISE, FRUSTRATION, AND FAILURE, YOU WILL DEVELOP A GROWTH MINDSET THAT FOSTERS CONTINUOUS LEARNING AND IMPROVEMENT. KEY LEARNING OUTCOMES: * The critical role of self-reflection in building motivation and adaptability * How self-esteem is formed and influences a person's interpretation of feedback * The levels of self-esteem and the associated behaviours of each class * Strategies for cultivating resilience and adaptability in the face of challenges and setbacks * The influence of affirmations and tools leaders can use to help people overcome the fear of change

Some people naturally possess an ability to sell and others over time develop their own style. We have created a highly practical course to give you the confidence and ability to sell over the phone or face to face. We focus the exercises, theory and discussion on your own job role and experiences to ensure you can return to the workplace to deliver tangible results. This 2-day course is designed for individuals who are new to selling, those in a sales role but have not received any formal training, or professionals who would like to brush up and enhance their current selling skills and learn some new techniques. -------------------------------------------------------------------------------- Course Syllabus The syllabus of the Essential Selling Skills course is comprised of seven modules, covering the following: Module One Understanding the Customer * The importance of good customer care * Selling vs. selling attitude * The reasons people buy * Adopting a positive approach Module Two Self-Awareness * Understanding your selling style * Adapting your selling style to your customer * Understanding your customers buying style Module Three Effective Communication and Rapport Building * Why does communication need to be effective? * Actively listening to your customers' needs * Right question at the right time * The impact of positive and emotive language Module Four Taking a Consultative Approach * Different styles of selling * Taking a consultative approach to selling * Preparation techniques * Buyer behaviour and motivation * A selling approach to match the buyers mind Module Five Presenting the Solution * Selling the benefits * Sales tool kit * Unique sales points * Advanced questioning techniques Module Six Gaining Commitment * Recognising and acting upon buying signals * Dealing with customers concerns * No means no? * How to cope in stressful situations Module Seven Confirming the Sale * Confirming or closing? * Effective confirming techniques * Going the extra mile -------------------------------------------------------------------------------- BENEFITS FOR YOU AS AN INDIVIDUAL This course will increase your confidence and ability to sell, having provided you with tools and techniques to achieve maximum results. Delegates always leave with fresh ideas, energy and motivation to succeed. FOR AN EMPLOYER The attitude of the delegates and the results they deliver will speak for themselves. All techniques are easy to apply back into the workplace for an immediate impact. WHAT WILL I LEARN? By the end of the course, participants will be able to: * Appreciate the need for preparation before a sales appointment * Effectively identify and meet needs with advanced questioning techniques * Identify verbal and non-verbal buying signals * Construct professional answers to questions and possible objections * Present your products and/or services with the buyer in mind * Identify and use a selling style appropriate to capture the buyer's attention * Recognise and overcome major objection types * How to apply effective confirmation techniques with the buyer in mind REAL PLAY OPTION We offer an innovative solution to engage the learners and bring real negotiation and closing scenarios to life. We use actors who improvise scenarios which have been specified by the group. * The group is split the group into 2 sub-groups, one with the actor, the other with the trainer. * Each group has a brief and has to instruct their trainer/actor on how to approach the scenario supplied. * The actor and trainer perform the role play(s) as instructed by their respective teams; however during the action they can be paused for further recommendations or direction. * The outcome is the responsibility of the team(s) - not the performers. SCHEDULED COURSES This course is not one that is currently scheduled as an open course, and is only available on an in-house basis. For more information please contact us.

This comprehensive one-day programme has been designed to provide participants with an overview of basic supply chain principles and concepts and to identify potential opportunities for reducing costs, minimising risks and adding value across the supply chain. This could include reducing inventory, procurement, transport and storage costs. Fundamentally, the object of the programme is to empower participants to be able to collaborate with all key stakeholders across the supply chain. This course will help participants: * Appreciate the importance of the supply chain as a source of competitive advantage * Understand the tools and techniques available to improve supply chain performance * Analyse and mitigate risks across the supply chain * Identify opportunities for improvements in their respective supply chains * Demonstrate competence in the pro-active management of the supply chain

Explore the key concepts of Environmental, Social, and Governance (ESG) with our expert-led course designed for professionals. Learn how to seamlessly incorporate sustainable practices into your business strategy and enhance your corporate responsibility. Gain the tools and insights necessary to effectively implement ESG initiatives within your organisation. Join now and lead the change towards a more sustainable future!

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