Name: Health Economics and Health Technology Diploma
Price: 12 GBP
Availability: InStock

Pre School TeachersIf you are one of those actively searching for a course that would give you a fundamental idea of the A to Z about preschool teachers, then the course is for you. Our Pre School Teachers course is your gateway to understanding the unique needs of preschoolers and unlocking your potential as a passionate and dedicated teacher.As the School Teachers course starts, you will gain insights into the dynamic world of preschool education, setting the stage for your teaching journey. Besides, you will explore the characteristics and needs of the preschool child, equipping you to tailor your approach with patience and creativity. This Pre School Teachers course will help you uncover the key attributes that make a preschool teacher extraordinary, from passion and patience to flexibility and dedication. In this course, you will also learn how early education shapes young minds, fostering socialisation, teamwork, respect, resilience, and concentration.Parent-teacher relations can help children grow. Here, you will discover the profound impact of positive parent-teacher relationships on a child&rsquo;s development. Furthermore, this Pre School Teachers course will prepare you to teach preschoolers essential life skills, from counting and managing feelings to daily routines and basic hygiene. Moreover, you will acquire the skills to develop personalised lesson plans focusing on personal, social, and emotional development through engaging activities like routines, play experiences, stories, and rhymes. The reward system is an excellent way to boost the motivation of your child&rsquo;s student. Therefore, this Pre School Teachers course will teach you how to establish ground rules and create an effective reward system to encourage positive behaviour.Join us on a rewarding journey that goes beyond traditional teaching methods.Pre School Teachers Course Curriculum&nbsp; <ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Module 01 - Preschool Education</li><li fr-original-style="" style="box-sizing: border-box;">Module 02 - The Pre-school Child</li><li fr-original-style="" style="box-sizing: border-box;">Module 03&ndash; Characteristics and Role of a Preschool Teacher</li><li fr-original-style="" style="box-sizing: border-box;">Module 04 - Why is Education Important?</li><li fr-original-style="" style="box-sizing: border-box;">Module 05 - Key Benefits of Early Childhood Education</li><li fr-original-style="" style="box-sizing: border-box;">Module 06 &ndash; The Importance of Parent Involvement</li><li fr-original-style="" style="box-sizing: border-box;">Module 07 - How Education Affects Early Childhood Development</li><li fr-original-style="" style="box-sizing: border-box;">Module 08 - The Curriculum Part - 01</li><li fr-original-style="" style="box-sizing: border-box;">Module 09 - The Curriculum Part &ndash; 02</li><li fr-original-style="" style="box-sizing: border-box;">Module 10 - Teaching Kids Life Skills</li><li fr-original-style="" style="box-sizing: border-box;">Module 11 - Teach Preschool Kids to Count</li><li fr-original-style="" style="box-sizing: border-box;">Module 12 - Set Up a Reward System for Children</li><li fr-original-style="" style="box-sizing: border-box;">Module 13 - Teach New Skills by Acting Out Scenes</li><li fr-original-style="" style="box-sizing: border-box;">Module 14 - Teach Kids About Their Feelings</li><li fr-original-style="" style="box-sizing: border-box;">Module 15 - Teach Kids About Time Management Skills</li></ul>Why Choose Teachers TrainingSome of our features are:<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">This is a dedicated website for teaching</li><li fr-original-style="" style="box-sizing: border-box;">24/7 tutor support</li><li fr-original-style="" style="box-sizing: border-box;">Interactive Content</li><li fr-original-style="" style="box-sizing: border-box;">Affordable price</li><li fr-original-style="" style="box-sizing: border-box;">Courses accredited by the UK&rsquo;s top awarding bodies</li><li fr-original-style="" style="box-sizing: border-box;">100% online</li><li fr-original-style="" style="box-sizing: border-box;">Flexible deadline</li></ul>Entry RequirementsNo formal entry requirements. You need to have:<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Passion for learning</li><li fr-original-style="" style="box-sizing: border-box;">A good understanding of the English language</li><li fr-original-style="" style="box-sizing: border-box;">numeracy and IT</li><li fr-original-style="" style="box-sizing: border-box;">Desire for entrepreneurship</li><li fr-original-style="" style="box-sizing: border-box;">over the age of 16.</li></ul>AssessmentThe assessment is straightforward, you need to complete the assignment questions that will be provided to you at the end of the course, you can complete the assignment anytime you want. After you complete and submit your assignment, our tutors will assess your assignment and give you feedback if needed.&nbsp;After your assignment has been assessed and you have passed, you will be qualified and will be able to apply for a course completion certificate.CertificationCPD Certification from The Teachers TrainingSuccessfully completing the MCQ exam of this course qualifies you for a CPD-accredited certificate from The Teachers Training. You will be eligible for both PDF copy and hard copy of the certificate to showcase your achievement however you wish.<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">You can get your digital certificate (PDF) for &pound;4.99 only</li><li fr-original-style="" style="box-sizing: border-box;">Hard copy certificates are also available, and you can get one for only &pound;10.99</li><li fr-original-style="" style="box-sizing: border-box;">You can get both PDF and Hard copy certificates for just &pound;12.99!</li></ul>The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs.

The Teachers Training

Prepare for a rewarding career nurturing young minds as a Pre School Teacher. Gain essential skills, knowledge, and techniques to create engaging learning environments and support early childhood development. Enrol now to embark on a fulfilling journey shaping the future of our youngest learners.

Pre School Teachers

General Admission

Human Givens College

A closer look at our innate resources

'Are you looking to start a career in negotiation or enhance your existing negotiation skills? Then this Online Course will provide you with a solid foundation to become a confident negotiator and help you develop your skills.Negotiation skills can be useful throughout one's life. It is about influencing outcomes in a way that maximizes your benefit or value. In sales, negotiation works toward closing the deal in a mutually satisfactory manner. Those who master the art of negotiation can convince the opposite party that they have got the best deal possible. When, in reality, it is the seller or the business that has come out on top.This exclusive course is designed to assist candidates in taking the most important step in their lifelong career journey. Taking on a leadership role for the first time can be both exciting and intimidating. Taking charge of a team or business of any size essentially takes on much more responsibility and accountability. This Negotiation Skills Online Course will help candidates deal with the different challenges of entry-level leadership roles in an organization. Candidates who complete the course will have the skills, knowledge, and confidence to take on a leadership role for the first time.Learning OutcomesAfter completing this Course, the learner will be able to:<ul><li>Gain a thorough understanding of the true value of leadership.</li><li>Know how management and leadership are different yet equally important.</li><li>Understand the relationship between employee motivation and performance.</li><li>Master professional-level communication skills.</li><li>Understand the characteristics and qualities of effective negotiation skills.</li><li>Understand feedback gathering and effective employee interview skills.</li><li>Know the difference between delegation and leading by example.</li><li>Know the techniques for developing a high-performance team.</li><li>Gain the confidence to step into a leadership role.</li></ul>Why Choose this Course from Us<ul><li>Self-paced course, access available from anywhere.</li><li>Easy to understand, high-quality study materials.</li><li>Negotiation Skills Online Course developed by industry experts.</li><li>MCQ quiz after each module to assess your learning.</li><li>Automated and instant assessment results.</li><li>24/7 support via live chat, phone call or email.</li><li>Free PDF certificate as soon as completing the Negotiation Skills Online Course.</li></ul>******Courses are included in this Online Bundle Course:<ul><li>Course 01: Negotiation Skills Online Course</li><li>Course 02: Level 2 Diploma in Business Administration</li><li>Course 03: Level 2 Certificate in Business Management </li></ul>******Others included in this Negotiation Skills Online bundle course: <ul><li>Free 3 PDF Certificate</li><li>Access to Content - Lifetime </li><li>Exam Fee - Totally Free</li><li>Free Retake Exam</li></ul>[ Note: Free PDF certificate as soon as completing the course ] Detailed course curriculum of the Negotiation Skills Online Course:Module 1: An Overview of Negotiation<ul><li>Defining Negotiation</li><li>Different Types of Negotiation</li><li>What is Positional Bargaining?</li><li>What is Principled Negotiation?</li></ul>Module 2: How to Prepare For Negotiations<ul><li>How to Manage Your Fear</li><li>Personal Preparation</li><li>Establishing Your WATNA and BATNA</li><li>Identify your WAP</li><li>Identifying Your ZOPA</li></ul>Module 3: The Process of Negotiation<ul><li>Preparation and Planning</li><li>Clarification and Justification</li><li>How to Exchange Information</li><li>The Bargaining Stage</li><li>Conclude and Implement</li></ul>Module 4: Ways of Developing Persuasion &amp; Influencing Skills<ul><li>Different Steps in the Persuasion Process</li><li>Influencing Skills</li></ul>Module 5: Ways of Developing Communication Skills<ul><li>Ways of Asking Questions</li><li>Understanding and Using Probing</li><li>What are the Listening Skills?</li><li>Interpretation</li></ul>Module 6: How to Develop Active Listening Skills<ul><li>Fundamentals of Active Listening</li><li>Communication Process Explained</li></ul>Module 7: Comprehending Body Language<ul><li>Comprehending Body Language</li><li>Comprehending Facial Expressions</li></ul>Module 8: Assertiveness and Self Confidence<ul><li>What is Self-Esteem?</li><li>Symptoms of Low Self-Esteem and the Root Causes of It</li><li>How to Improve Self-Esteem</li><li>How to Build Self-Esteem</li></ul>Module 9: Managing Anger<ul><li>What is Anger?</li><li>Managing Anger and its Dimensions</li><li>The Costs of Anger</li><li>The Anger Process and How It Affects Our Thinking</li></ul>Module 10: Managing Stress<ul><li>How to Define and Identify Stress</li><li>Manage Stress</li></ul>Module 11: Negotiation Tactics to Closing a Better Deal<ul><li>Develop Clear Outcomes</li><li>Treat The Other Party With Respect At All Times</li><li>Ask a Lot of Questions</li><li>Ask For What You Want</li><li>Ask or Offer Something of Relative Value, Including Intangibles</li><li>Don't Be the First to Offer to 'Split the Difference'</li><li>Close with Confidence and Clarity</li></ul>Module 12: Ways of Overcoming Sales Objections<ul><li>How to Overcome Sales Objections?</li><li>Building Credibility</li><li>Observation Skills</li></ul>Assessment MethodAfter completing each module of the Negotiation Skills Online Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification.CertificationAfter completing the MCQ/Assignment assessment for this Negotiation Skills Online Course, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. <h2>
 
 <div>Who is this course for?</div>
 </h2>

 <div id="who_is_this_course_for">
 This course is suitable for candidates committed to their ongoing professional development. This Negotiation Skills Online Course could prove instrumental in taking that important step into a leadership position for the first time. Existing managers and business owners could also find the teachings of this course invaluable.
 </div> <h2>
 
 <div>Requirements</div>
 </h2>

 <div id="requirements">
 There are no specific requirements for this Negotiation Skills Online Course course because it does not require any advanced knowledge or skills.Students who intend to enrol in this Negotiation Skills Online Course course must meet the following requirements:<ul><li>Good command of the English language</li><li>Must be vivacious and self-driven</li><li>Basic computer knowledge</li><li>A minimum of 16 years of age is required</li></ul>
 </div> <h2>
 
 <div>Career path</div>
 </h2>

 <div id="career_path">
 This qualification could hold the key to the leadership career of your dreams. Typical job titles in management and leadership include:<ul><li>Team Leader</li><li>Manager</li><li>Controller</li></ul>
 </div> <h2>
 
 <div>Certificates</div>
 </h2>

 <div id="optional_extras">
 <h4>Certificate of completion</h4>
 
 Digital certificate -
 Included
 

 </div>

Training Tale

Negotiation Skills

Online Course Marketing

Leadership Skills

Counselling Skills

Business Communication Skills

Negotiation

Negotiation Skills Online Course

'Are you looking to start a career in negotiation or enhance your existing negotiation skills? Then this course will provide you with a solid foundation to become a confident negotiator and help you develop your skills.Negotiation skills can be useful throughout one's life. It is about influencing outcomes in a way that maximizes your benefit or value. In sales, negotiation works toward closing the deal in a mutually satisfactory manner. Those who master the art of negotiation can convince the opposite party that they have got the best deal possible. When, in reality, it is the seller or the business that has come out on top.This exclusive course is designed to assist candidates in taking the most important step in their lifelong career journey. Taking on a leadership role for the first time can be both exciting and intimidating. Taking charge of a team or business of any size essentially takes on much more responsibility and accountability. This Level 5 Negotiation Skills Training will help candidates deal with the different challenges of entry-level leadership roles in an organization. Candidates who complete the course will have the skills, knowledge, and confidence to take on a leadership role for the first time.Learning OutcomesAfter completing thiscourse, the learner will be able to:<ul><li>Gain a thorough understanding of the true value of leadership.</li><li>Know how management and leadership are different yet equally important.</li><li>Understand the relationship between employee motivation and performance.</li><li>Master professional-level communication skills.</li><li>Understand the characteristics and qualities of effective negotiation skills.</li><li>Understand feedback gathering and effective employee interview skills.</li><li>Know the difference between delegation and leading by example.</li><li>Know the techniques for developing a high-performance team.</li><li>Gain the confidence to step into a leadership role.</li></ul>Why Choose Level 5 Negotiation Skills Training Course from Us<ul><li>Self-paced course, access available from anywhere.</li><li>Easy to understand, high-quality study materials.</li><li>Level 5 Negotiation Skills Training Course developed by industry experts.</li><li>MCQ quiz after each module to assess your learning.</li><li>Automated and instant assessment results.</li><li>24/7 support via live chat, phone call or email.</li><li>Free PDF certificate as soon as completing the Level 5 Negotiation Skills Training course.</li></ul>******Courses are included in this Level 5 Negotiation Skills Training Course:<ul><li>Course 01: Level 1 Business Management</li><li>Course 02: Level 3 Business Administration</li></ul>******Others included in this Level 5 Negotiation Skills Training course: <ul><li>Free 3 PDF Certificate</li><li>Access to Content - Lifetime </li><li>Exam Fee - Totally Free</li><li>Free Retake Exam</li></ul>[ Note: Free PDF certificate as soon as completing the course ] Detailed course curriculum of the Level 5 Negotiation Skills Training Course:Module 1: An Overview of Negotiation<ul><li>Defining Negotiation</li><li>Different Types of Negotiation</li><li>What is Positional Bargaining?</li><li>What is Principled Negotiation?</li></ul>Module 2: How to Prepare For Negotiations<ul><li>How to Manage Your Fear</li><li>Personal Preparation</li><li>Establishing Your WATNA and BATNA</li><li>Identify your WAP</li><li>Identifying Your ZOPA</li></ul>Module 3: The Process of Negotiation<ul><li>Preparation and Planning</li><li>Clarification and Justification</li><li>How to Exchange Information</li><li>The Bargaining Stage</li><li>Conclude and Implement</li></ul>Module 4: Ways of Developing Persuasion &amp; Influencing Skills<ul><li>Different Steps in the Persuasion Process</li><li>Influencing Skills</li></ul>Module 5: Ways of Developing Communication Skills<ul><li>Ways of Asking Questions</li><li>Understanding and Using Probing</li><li>What are the Listening Skills?</li><li>Interpretation</li></ul>Module 6: How to Develop Active Listening Skills<ul><li>Fundamentals of Active Listening</li><li>Communication Process Explained</li></ul>Module 7: Comprehending Body Language<ul><li>Comprehending Body Language</li><li>Comprehending Facial Expressions</li></ul>Module 8: Assertiveness and Self Confidence<ul><li>What is Self-Esteem?</li><li>Symptoms of Low Self-Esteem and the Root Causes of It</li><li>How to Improve Self-Esteem</li><li>How to Build Self-Esteem</li></ul>Module 9: Managing Anger<ul><li>What is Anger?</li><li>Managing Anger and its Dimensions</li><li>The Costs of Anger</li><li>The Anger Process and How It Affects Our Thinking</li></ul>Module 10: Managing Stress<ul><li>How to Define and Identify Stress</li><li>Manage Stress</li></ul>Module 11: Negotiation Tactics to Closing a Better Deal<ul><li>Develop Clear Outcomes</li><li>Treat The Other Party With Respect At All Times</li><li>Ask a Lot of Questions</li><li>Ask For What You Want</li><li>Ask or Offer Something of Relative Value, Including Intangibles</li><li>Don't Be the First to Offer to 'Split the Difference'</li><li>Close with Confidence and Clarity</li></ul>Module 12: Ways of Overcoming Sales Objections<ul><li>How to Overcome Sales Objections?</li><li>Building Credibility</li><li>Observation Skills</li></ul>Assessment MethodAfter completing each module of the Level 5 Negotiation Skills Training, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification.CertificationAfter completing the MCQ/Assignment assessment for this Level 5 Negotiation Skills Training course, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. <h2>
 
 <div>Who is this course for?</div>
 </h2>

 <div id="who_is_this_course_for">
 This course is suitable for candidates committed to their ongoing professional development. This Level 5 Negotiation Skills Training could prove instrumental in taking that important step into a leadership position for the first time. Existing managers and business owners could also find the teachings of this course invaluable.
 </div> <h2>
 
 <div>Requirements</div>
 </h2>

 <div id="requirements">
 There are no specific requirements for this course because it does not require any advanced knowledge or skills.Students who intend to enrol in this course must meet the following requirements:<ul><li>Good command of the English language</li><li>Must be vivacious and self-driven</li><li>Basic computer knowledge</li><li>A minimum of 16 years of age is required</li></ul>
 </div> <h2>
 
 <div>Career path</div>
 </h2>

 <div id="career_path">
 This qualification could hold the key to the leadership career of your dreams. Typical job titles in management and leadership include:<ul><li>Team Leader</li><li>Manager</li><li>Controller</li></ul>
 </div> <h2>
 
 <div>Certificates</div>
 </h2>

 <div id="optional_extras">
 <h4>Certificate of completion</h4>
 
 Digital certificate -
 Included
 

 </div>

Management Skills

Level 5 Negotiation Skills Training

[Updated 2024]This comprehensive program covers all aspects of property management, property development, estate agents, and estate management, giving you the skills and knowledge you need to excel in your field.Whether you're a seasoned pro or just starting out, our Estate Agent, Estate Management, Property Management, Property Development - For Realtors 3-in-1 training package will help you take your career to the next level. You'll learn from our top-notch estate agent courses and gain insights into the latest trends and best practices.Plus, our program is the CPD Certification Service accredited, so you can be sure that your investment is worthwhile._______________________________________________________________________Why Should You Take this Course?As a seasoned real estate expert, we know that the key to a successful estate agent (realtor) career is staying ahead of the curve. This comprehensive 3-in-1 Estate Agent, Estate Management, Property Management, and Property Development course is designed for property managers, estate agents, lettingting negotiators, and landlords to get up-to-date knowledge and information in this field.As you start this course, you will be given a comprehensive introduction to what property management is and also cover the legal requirements for property managers and estate agents &amp; why landlords contact property managers in the first place. As an estate agent, you will gain a thorough understanding of the legal requirements and ethical considerations involved in property management, property development, and estate management.After that, you will be explained the roles &amp; responsibilities of a property manager, estate agent, or realtor._______________________________________________________________________Learning Outcomes:By the end of the Estate Agent, Estate Management, Property Management, Property Development - For Realtors course, learners will be able to:<ul><li>Deepen their knowledge of legal requirements</li><li>Know about the roles and responsibilities of a property manager/estate agent</li><li>Learn the process of registering details, landlord, marketing</li><li>Know the different types of tenancy and how to execute tenancy agreements</li><li>Understand the stages of rent collection, rental increase, contractors, and tenancy renewals</li><li>Learn the techniques to keep tenants for a long time</li></ul>_______________________________________________________________________Key FeaturesThis Estate Agent, Estate Management, Property Management, Property Development - For Realtors course comes with the following offers:<ul><li>CPD Certification Service Accredited</li><li>Instant FREE Digital certificate</li><li>Fully online, interactive course with audio voiceover</li><li>Self-paced learning</li><li>24/7 Learning Assistance</li></ul>As an aspiring realtor, you will get a solid understanding of property management and property development, and understand the tactics and techniques an estate agent requires for excellence in estate management.Besides, you will learn about listing properties, property valuations, details, the process of registering landlords, essential information on marking, and key changes in the UK property sector like the emergence of co-living, millennials and the growth of the private rented sector. These will ensure you have flawless work. On top of that, we have added modules that focus on making sure tenants are satisfied and play to stay long-term.Finally, in this Estate Agent, Estate Management, Property Management, Property Development - For Realtors training course, you will learn types of tenancy, tenancy agreements, applications, inventory, how to respect their privacy, how to keep them happy and how to make a good first impression._______________________________________________________________________Brief Curriculum Outline:Course 01: Property Management (Estate Management) Diploma<ul><li>Module 1: Introduction to Property Management (Estate Management)</li><li>Module 2: The Role and Responsibilities of a Property Manager / Estate Agent</li><li>Module 3: Listing Properties and Marketing</li><li>Module 4: The Letting Process and Tenancy Agreement</li><li>Module 5: The Property Management / Estate Management Process</li><li>Module 6: Keeping Tenants Long Term</li><li>Module 7: Regulations of Property Management / Estate Management</li><li>Module 8: Changes in the UK Market: An Opportunity</li></ul>Course 02: Property Development Diploma<ul><li>Module 01: Introduction to Property Development</li><li>Module 02: Different Types of Property</li><li>Module 03: Property Research</li><li>Module 04: Property and the Law</li><li>Module 05: Different Method of Finance Option</li><li>Module 06: Building Regulation</li><li>Module 07: The Planning Process</li><li>Module 08: Project Management</li><li>Module 09: Marketing Your Property</li></ul>Course 03: Estate Agent Diploma<ul><li>Module 01: Estate Agent: An Introduction</li><li>Module 02: Different Types of Estate Agents</li><li>Module 03: Getting Started on the Job</li><li>Module 04: Listing Property: Finding the Sellers</li><li>Module 05: Valuation Process</li><li>Module 06: Negotiating as an Estate Agent</li><li>Module 07: Selling Property: Finding the Buyers</li><li>Module 08: Letting Property</li><li>Module 09: Technology for Estate Agents</li><li>Module 10: Regulation of Estate Agents</li></ul>_______________________________________________________________________AccreditationThis Estate Agent, Estate Management, Property Management, Property Development - For Realtors course is CPD Certification Service (CPD UK) Accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field.Disclaimer: The CPD approved course is owned by E-Learning Solutions Ltd and is distributed under license.CertificationOnce you've successfully completed your Estate Agent, Estate Management, Property Management, and Property Development - For Realtors, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.<h2>
 
 <div>CPD</div>
 </h2>

 <div id="cpd">
 <div>
 <div>
 <div>
 10 CPD hours / points
 </div>
 <div>
 Accredited by The CPD Certification Service
 </div>
 </div>
 </div>
 </div><h2>
 
 <div>Who is this course for?</div>
 </h2>

 <div id="who_is_this_course_for">
 This comprehensive Estate Agent, Estate Management, Property Management, Property Development - For Realtors is ideal for:<ul><li>Property Manager</li><li>Estate Agent</li><li>Landlord</li><li>Lettings Negotiator</li></ul>
 </div><h2>
 
 <div>Requirements</div>
 </h2>

 <div id="requirements">
 Learners do not require any prior qualifications to enrol on this Estate Agent, Estate Management, Property Management, Property Development - For Realtors.
 </div><h2>
 
 <div>Career path</div>
 </h2>

 <div id="career_path">
 This Estate Agent, Estate Management, Property Management, Property Development - For Realtors course will lead you to many different career opportunities, here are a few prospects:<ul><li>Property Manager: £30,000 - £35,000 per annum</li><li>Vacation Rental Manager: £20,000 - £25,000 per annum</li><li>Assistant Property Manager: £23,000 - £25,000 per annum</li><li>Real Estate Agent: £34,000</li></ul>
 </div><h2>
 
 <div>Certificates</div>
 </h2>

 <div id="optional_extras">
 <h4>Digital certificate</h4>
 
 Digital certificate -
 Included
 
 <h4>Hardcopy Certificate</h4>
 
 Hard copy certificate -
 Included
 
 <div>You will get the hard copy certificates for Free! The delivery charge of the hard copy certificate inside the UK is £3.99 each.</div>

 </div>

Training Express

Estate Agent, Estate Management, Property Management, Property Development - For Realtors Course

'Are you looking to start a career in negotiation or enhance your existing negotiation skills? Then this Negotiation Skills - Level 5 will provide you with a solid foundation to become a confident negotiator and help you develop your skills.Negotiation skills can be useful throughout one's life. It is about influencing outcomes in a way that maximizes your benefit or value. In sales, negotiation works toward closing the deal in a mutually satisfactory manner. Those who master the art of negotiation can convince the opposite party that they have got the best deal possible. When, in reality, it is the seller or the business that has come out on top.This exclusive course is designed to assist candidates in taking the most important step in their lifelong career journey. Taking on a leadership role for the first time can be both exciting and intimidating. Taking charge of a team or business of any size essentially takes on much more responsibility and accountability. This course will help candidates deal with the different challenges of entry-level leadership roles in an organization. Candidates who complete the course will have the skills, knowledge, and confidence to take on a leadership role for the first time.Learning OutcomesAfter completing this Negotiation Skills - Level 5 course, the learner will be able to:<ul><li>Gain a thorough understanding of the true value of leadership.</li><li>Know how management and leadership are different yet equally important.</li><li>Understand the relationship between employee motivation and performance.</li><li>Master professional-level communication skills.</li><li>Understand the characteristics and qualities of effective negotiation skills.</li><li>Understand feedback gathering and effective employee interview skills.</li><li>Know the difference between delegation and leading by example.</li><li>Know the techniques for developing a high-performance team.</li><li>Gain the confidence to step into a leadership role.</li></ul>Why Choose this Course from Us<ul><li>Self-paced course, access available from anywhere.</li><li>Easy to understand, high-quality study materials.</li><li>Negotiation Skills - Level 5 Course developed by industry experts.</li><li>MCQ quiz after each module to assess your learning.</li><li>Automated and instant assessment results.</li><li>24/7 support via live chat, phone call or email.</li><li>Free PDF certificate as soon as completing the Negotiation Skills - Level 5 course.</li></ul>******Courses are included in this Negotiation Skills - Level 5 Course:<ul><li>Course 01: Level 1 Business Management</li><li>Course 02: Level 3 Business Administration</li></ul>******Others included in this Negotiation Skills - Level 5 course: <ul><li>Free 3 PDF Certificate</li><li>Access to Content - Lifetime </li><li>Exam Fee - Totally Free</li><li>Free Retake Exam</li></ul>[ Note: Free PDF certificate as soon as completing the course ] Detailed course curriculum of the Negotiation Skills - Level 5 Course:Module 1: An Overview of Negotiation<ul><li>Defining Negotiation</li><li>Different Types of Negotiation</li><li>What is Positional Bargaining?</li><li>What is Principled Negotiation?</li></ul>Module 2: How to Prepare For Negotiations<ul><li>How to Manage Your Fear</li><li>Personal Preparation</li><li>Establishing Your WATNA and BATNA</li><li>Identify your WAP</li><li>Identifying Your ZOPA</li></ul>Module 3: The Process of Negotiation<ul><li>Preparation and Planning</li><li>Clarification and Justification</li><li>How to Exchange Information</li><li>The Bargaining Stage</li><li>Conclude and Implement</li></ul>Module 4: Ways of Developing Persuasion &amp; Influencing Skills<ul><li>Different Steps in the Persuasion Process</li><li>Influencing Skills</li></ul>Module 5: Ways of Developing Communication Skills<ul><li>Ways of Asking Questions</li><li>Understanding and Using Probing</li><li>What are the Listening Skills?</li><li>Interpretation</li></ul>Module 6: How to Develop Active Listening Skills<ul><li>Fundamentals of Active Listening</li><li>Communication Process Explained</li></ul>Module 7: Comprehending Body Language<ul><li>Comprehending Body Language</li><li>Comprehending Facial Expressions</li></ul>Module 8: Assertiveness and Self Confidence<ul><li>What is Self-Esteem?</li><li>Symptoms of Low Self-Esteem and the Root Causes of It</li><li>How to Improve Self-Esteem</li><li>How to Build Self-Esteem</li></ul>Module 9: Managing Anger<ul><li>What is Anger?</li><li>Managing Anger and its Dimensions</li><li>The Costs of Anger</li><li>The Anger Process and How It Affects Our Thinking</li></ul>Module 10: Managing Stress<ul><li>How to Define and Identify Stress</li><li>Manage Stress</li></ul>Module 11: Negotiation Tactics to Closing a Better Deal<ul><li>Develop Clear Outcomes</li><li>Treat The Other Party With Respect At All Times</li><li>Ask a Lot of Questions</li><li>Ask For What You Want</li><li>Ask or Offer Something of Relative Value, Including Intangibles</li><li>Don't Be the First to Offer to 'Split the Difference'</li><li>Close with Confidence and Clarity</li></ul>Module 12: Ways of Overcoming Sales Objections<ul><li>How to Overcome Sales Objections?</li><li>Building Credibility</li><li>Observation Skills</li></ul>----------------***Level 1 Business Management***Course Curriculum:<ul><li>Module 01: Management and Leadership Explained</li><li>Module 02: How to Manage Resources</li><li>Module 03: Effective Management of Time, Stress and Crises</li></ul>----------------***Level 3 Business Administration***Course Curriculum:<ul><li>Module 01: Introduction to Business Administration</li><li>Module 02: Principle of Business</li><li>Module 03: Principles of Business Communication</li><li>Module 04: Principles of Administration</li><li>Module 05: Understand How to Improve Business Performance</li><li>Module 06: Understand Equality, Diversity and Inclusion in the Workplace</li><li>Module 07: Principles of Leadership and Management</li></ul>----------------Assessment MethodAfter completing each module of the Negotiation Skills - Level 5, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification.CertificationAfter completing the MCQ/Assignment assessment for this Negotiation Skills - Level 5 course, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. <h2>
 
 <div>Who is this course for?</div>
 </h2>

 <div id="who_is_this_course_for">
 This course is suitable for candidates committed to their ongoing professional development. This Negotiation Skills - Level 5 could prove instrumental in taking that important step into a leadership position for the first time. Existing managers and business owners could also find the teachings of this course invaluable.
 </div> <h2>
 
 <div>Requirements</div>
 </h2>

 <div id="requirements">
 There are no specific requirements for this Negotiation Skills - Level 5 course because it does not require any advanced knowledge or skills.
 </div> <h2>
 
 <div>Career path</div>
 </h2>

 <div id="career_path">
 This qualification could hold the key to the leadership career of your dreams. Typical job titles in management and leadership include:<ul><li>Team Leader</li><li>Manager</li><li>Controller</li></ul>
 </div> <h2>
 
 <div>Certificates</div>
 </h2>

 <div id="optional_extras">
 <h4>Certificate of completion</h4>
 
 Digital certificate -
 Included
 

 </div>

Negotiation Skills - Level 5

Embark on a transformative learning expedition with 'Delegation Skills Training,' a course meticulously crafted for those poised to redefine their leadership and management prowess. Dive into the quintessence of task allocation with a programme that unwraps the intricacies of entrusting responsibilities with finesse. Discover why relinquishing control often poses a challenge, especially for those accustomed to a hands-on approach. This enlightening journey through our tailored curriculum is not merely about assigning duties; it's about empowering your team to ascend to new heights of autonomy and expertise.
As you traverse from the basics to the subtle art of what, when, and how to delegate, each section is an integral step towards mastering the equilibrium between oversight and autonomy. The course is an amalgamation of theory, strategic insights, and the psychological aspects of delegation, ensuring you emerge as a leader who not only commands respect but also fosters growth and innovation. By course's end, the delegatee will possess the blueprint for orchestrating a harmonious workplace where each task is an opportunity for team members to shine and contribute to collective triumphs.
Learning Outcomes
<ul>
<li>Identify the obstacles to effective delegation within your sphere of influence.</li>
<li>Determine the appropriate tasks for delegation and the optimal timing for such actions.</li>
<li>Apply a systematic approach to delegate responsibilities.</li>
<li>Develop strategies for empowering team members through entrusted tasks.</li>
<li>Evaluate the outcomes of delegation to ensure continual improvement in team dynamics.</li>
</ul>
<h3>Why choose this Delegation Skills Training course?</h3>
<ol>
<li>Unlimited access to the course for a lifetime.</li>
<li>Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course.</li>
<li>Structured lesson planning in line with industry standards.</li>
<li>Immerse yourself in innovative and captivating course materials and activities.</li>
<li>Assessments designed to evaluate advanced cognitive abilities and skill proficiency.</li>
<li>Flexibility to complete the Course at your own pace, on your own schedule.</li>
<li>Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience.</li>
<li>Unlock career resources for CV improvement, interview readiness, and job success.</li>
</ol>
<h3>Who is this Delegation Skills Training course for?</h3>
<ul>
<li>Leaders aiming to optimise team capacity.</li>
<li>Managers eager to refine their supervisory capabilities.</li>
<li>Executives looking to enhance operational efficiency.</li>
<li>Coordinators wanting to cultivate autonomy within teams.</li>
<li>Supervisors focused on maximising productivity through effective task distribution.</li>
</ul>
<h3>Career path</h3>
<ul>
<li>Team Lead: £28,000 - £45,000</li>
<li>Project Manager: £33,000 - £60,000</li>
<li>Operations Supervisor: £26,000 - £42,000</li>
<li>Business Manager: £35,000 - £58,000</li>
<li>Strategy Consultant: £40,000 - £70,000</li>
<li>Efficiency Analyst: £27,000 - £46,000</li>
</ul>
<h3>Prerequisites</h3>
This Delegation Skills Training does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Delegation Skills Training was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection.
<h3>Certification</h3>
After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8.<div>
				<h3>
	Course Curriculum
</h3>

<div>
<table width="100%">				<tbody><tr>
					<td colspan="4"> Section 01: Introduction</td>
				</tr>
								<tr>
					<td></td>
					<td>Welcome to Your Course</td>
					<td> </td>
					<td> 00:03:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Delegation or Allocation: What is Delegation?</td>
					<td> </td>
					<td> 00:04:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Reverse Delegation: How your Team ends-up Delegating to You</td>
					<td> </td>
					<td> 00:05:00</td>
				</tr>
								<tr>
					<td colspan="4">Section 02: Why People in Your Role find it Hard to Delegate</td>
				</tr>
								<tr>
					<td></td>
					<td>Why do You find it Hard to Delegate?</td>
					<td> </td>
					<td> 00:02:00</td>
				</tr>
								<tr>
					<td></td>
					<td>The Excuses People Give for not Delegating?</td>
					<td> </td>
					<td> 00:04:00</td>
				</tr>
								<tr>
					<td></td>
					<td>How Would You Counter Excuses for not Delegating to you?</td>
					<td> </td>
					<td> 00:01:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Responding to Excuses for not Delegating</td>
					<td> </td>
					<td> 00:09:00</td>
				</tr>
								<tr>
					<td colspan="4">Section 03: What and When to Delegate</td>
				</tr>
								<tr>
					<td></td>
					<td>Mental Blocks to Delegate</td>
					<td> </td>
					<td> 00:07:00</td>
				</tr>
								<tr>
					<td></td>
					<td>What are the Poor Reasons for Delegating?</td>
					<td> </td>
					<td> 00:01:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Poor Reasons for Delegating</td>
					<td> </td>
					<td> 00:05:00</td>
				</tr>
								<tr>
					<td></td>
					<td>What are the good reasons to delegate?</td>
					<td> </td>
					<td> 00:01:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Positive Reasons to delegate</td>
					<td> </td>
					<td> 00:03:00</td>
				</tr>
								<tr>
					<td></td>
					<td>What Should You Not Delegate?</td>
					<td> </td>
					<td> 00:01:00</td>
				</tr>
								<tr>
					<td></td>
					<td>The Jobs You Should Keep for Yourself</td>
					<td> </td>
					<td> 00:04:00</td>
				</tr>
								<tr>
					<td colspan="4">Section 04: How to Delegate</td>
				</tr>
								<tr>
					<td></td>
					<td>What is Your Delegation Process?</td>
					<td> </td>
					<td> 00:01:00</td>
				</tr>
								<tr>
					<td></td>
					<td>The Key Elements of a Delegation Process</td>
					<td> </td>
					<td> 00:02:00</td>
				</tr>
								<tr>
					<td></td>
					<td>The Five-step Delegation Process</td>
					<td> </td>
					<td> 00:05:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Preparing to Delegate</td>
					<td> </td>
					<td> 00:06:00</td>
				</tr>
								<tr>
					<td></td>
					<td>The Principles of Setting-up Your Delegation</td>
					<td> </td>
					<td> 00:04:00</td>
				</tr>
								<tr>
					<td></td>
					<td>The Practice of Setting-up Your Delegation</td>
					<td> </td>
					<td> 00:05:00</td>
				</tr>
								<tr>
					<td></td>
					<td>The Principles of Locking-down Your Delegation</td>
					<td> </td>
					<td> 00:03:00</td>
				</tr>
								<tr>
					<td></td>
					<td>The Five Levels of Delegation</td>
					<td> </td>
					<td> 00:05:00</td>
				</tr>
								<tr>
					<td></td>
					<td>The Jiminy Cricket Effect</td>
					<td> </td>
					<td> 00:04:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Overseeing the Delegation</td>
					<td> </td>
					<td> 00:05:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Closing-out the Delegation</td>
					<td> </td>
					<td> 00:03:00</td>
				</tr>
								<tr>
					<td></td>
					<td>How to Offer Feedback (Part 1)</td>
					<td> </td>
					<td> 00:06:00</td>
				</tr>
								<tr>
					<td></td>
					<td>How to Offer Feedback (Part 2)</td>
					<td> </td>
					<td> 00:06:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Positive Feedback, or Negative Feedback?</td>
					<td> </td>
					<td> 00:03:00</td>
				</tr>
								<tr>
					<td colspan="4">Section 05: Closing Section</td>
				</tr>
								<tr>
					<td></td>
					<td>Four Attitudes for Good Delegation</td>
					<td> </td>
					<td> 00:04:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Reflection on your Skills Development</td>
					<td> </td>
					<td> 00:01:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Goodbye and Good Luck</td>
					<td> </td>
					<td> 00:02:00</td>
				</tr>
								<tr>
					<td></td>
					<td>Bonus Lecture: If you liked this course</td>
					<td> </td>
					<td> 00:02:00</td>
				</tr>
								<tr>
					<td colspan="4">Assignment</td>
				</tr>
								<tr>
					<td></td>
					<td>Assignment - Delegation Skills Training</td>
					<td> </td>
					<td> 00:00:00</td>
				</tr>
				</tbody></table></div>

			</div>

Studyhub UK

Learning & Development

Leadership Development

Delegation

Trainers Course

Teaching & Training

Delegation Skills Training

Tom Reynolds

Product Management

Agile

Agile PM

Productivity

Kanban

Agile Coach

Attend our world class Kanban University accredited Certified Kanban System Design training course and learn to implement Kanban in your company

Certified Kanban System Design – KMP I - 24-26 September

Standard

Early Bird

Are you looking to improve your current abilities or make a career move? Our unique might help you get there! Expand your expertise with high-quality training - study the and get an expertly designed, great value training experience. Learn from industry professionals and quickly equip yourself with the specific knowledge and skills you need to excel in your chosen career through the online training course.This Business Management online training course is accredited by CPD with 10 CPD points for professional development. Students can expect to complete this course in around 09 hours. You'll also get dedicated expert assistance from us to answer any queries you may have while studying our course.The is broken down into several in-depth modules to provide you with the most convenient and rich learning experience possible. Upon successful completion of the course, you will receive an instant e-certificate as proof of comprehensive skill development and competency. Add these amazing new skills to your resume and boost your employability by simply enroling on this course.With this comprehensive course, you can achieve your dreams and train for your ideal career. The course provides students with an in-depth learning experience that they can work through at their own pace to enhance their professional development.You'll get a Free Student ID card by enroling in this course. This ID card entitles you to discounts on bus tickets, movie tickets, and library cards.Enroling on the course will ensure that you land your dream career faster than you thought possible. Stand out from the crowd and train for the job you want with the program. &gt;&gt; Course Curriculum &lt;&lt;Module 01: Introduction to Business Management<ul><li>What Is Business Management?</li><li>Management in Industry</li><li>The Roles of an Owner</li><li>Characteristics of Management</li><li>Functions of Management</li><li>Understanding Organisational Structure</li><li>The Impact of Organisation Design</li></ul>Module 02: Operations Management<ul><li>The Concept of Product: Goods &amp; Services</li><li>Operations Management Defined</li><li>The Operation System</li><li>The Operations Objectives</li><li>Factors to Consider</li><li>Role of Operations Manager</li></ul>Module 03: Introduction to Business Analysis<ul><li>Definition</li><li>Context</li><li>Core Concepts</li><li>Importance</li><li>Knowledge Area</li><li>Key Terms</li></ul>Module 04: Strategic Analysis &amp; Product Scope<ul><li>Introduction</li><li>What Is Strategy?</li><li>Strategy Development</li><li>External Environment Analysis</li><li>Porter's Five Forces Model</li><li>Internal Environment Analysis</li><li>Degree of Actual &amp; Potential Competition</li><li>Competitive Strategy Analysis</li><li>Achieving &amp; Sustaining Competitive Advantage</li></ul>Module 05: Project Management<ul><li>What is Project Management?</li><li>Constraints of a Project</li><li>Project Life Cycle</li><li>Understanding the Project Life Cycle</li></ul>Module 06: Business Development &amp; Succession Planning<ul><li>Definition</li><li>Laying the Groundwork to Develop a Business</li><li>SWOT Analysis</li><li>Process of Development</li><li>Succession Planning</li><li>Understanding the value of Succession Planning</li><li>Elements of a Succession Plan</li></ul>Module 07: Business Process Management<ul><li>Fundamentals</li><li>The Vision Phase</li><li>The Design Phase</li><li>The Modelling Phase</li><li>The Execution Phase</li><li>The Monitoring Phase</li></ul>Module 08: Planning &amp; Forecasting Operations<ul><li>Demand &amp; Forecasting</li><li>Things to Know About Forecasting</li><li>Forecasting Methods</li><li>Aggregate Planning</li><li>Planning for Product Pricing</li><li>Relationship of Cost Structure to Pricing</li></ul>Module 09: Performance Management<ul><li>Definition</li><li>Components</li><li>The Three Phases of Performance Management</li><li>Kolb's Learning Cycle</li><li>Goal-setting Theory of Motivation</li><li>The Importance of Motivation</li></ul>Module 10: Management of Cash &amp; Credit<ul><li>Cash Management</li><li>The Need for Cash</li><li>Cash Budget</li><li>What Is Cashflow?</li><li>Cash Flow Problems</li><li>Remedies for Cash Flow Problems</li><li>Credit Management</li></ul>Module 11: Managing Risk &amp; Recovery<ul><li>Introduction</li><li>Planning</li><li>Identifying Risks</li><li>Creating Risk Categories</li><li>Identifying the Project Risks</li><li>Investigating the Results of Risk Identification</li></ul>Module 12: Quality Management<ul><li>Introduction</li><li>Quality Policy Determination</li><li>Benefit/Cost Analysis</li><li>Preparing for Quality Control</li><li>Quality Assurance Applying</li></ul>Module 13: Communication Skills<ul><li>Effective Listening Skills</li><li>Verbal Communication</li><li>Non-Verbal Communication</li><li>Communication Strategies</li></ul>Module 14: Business Environment<ul><li>Importance</li><li>Types of Business Environment</li><li>Social Responsibility of a Business</li><li>Ethics</li></ul>Module 15: Organisational Skills<ul><li>Organising Daily Work</li><li>Organising Workplace</li><li>Organising Resources</li><li>Organising Tools</li><li>Cultivating Organisational Habits</li></ul>Module 16: Negotiation Techniques<ul><li>Basic Types of Negotiations</li><li>Phases of Negotiation</li><li>Negotiation Techniques</li><li>Strategies for Identifying Mutual Gain</li><li>Effective Negotiation Practise</li><li>Negotiation on Behalf of Others</li></ul>Module 17: Human Resource Management<ul><li>HRM</li><li>Models of HRM</li><li>The Role of the HR Department</li><li>Aims of HRM</li><li>HRM &amp; personnel management</li></ul>Module 18: Motivation &amp; Counselling<ul><li>The process of motivation</li><li>Types of motivation</li><li>Motivation theory</li><li>Motivation strategies</li></ul>Module 19: Customer Service<ul><li>Introduction</li><li>The Power of Positive Thinking in Customer Service</li><li>Types of Difficult Customers &amp; How to Help them</li><li>How to Deal with Difficult Customers</li><li>Aspects of Phone Etiquette</li><li>Using Proper Phone Language</li><li>Eliminate Phone Distractions</li><li>Inbound Calls</li><li>Outbound Calls</li><li>Handling Rude or Angry Callers</li></ul>Module 20: Time Management<ul><li>Activities Planning &amp; Prioritising</li><li>Overcoming Procrastination</li><li>Crisis Handling</li><li>Organising Workspace to Make Better Use of Time</li><li>Planning of Meetings</li></ul>Module 21: Conflict Management<ul><li>Definition of Conflict</li><li>Benefits of Confrontation</li><li>Prevention of Conflicts</li><li>Anger Management</li><li>Conflict Resolution Techniques</li></ul> <h2>
 
 <div>CPD</div>
 </h2>

 <div id="cpd">
 <div>
 <div>
 <div>
 10 CPD hours / points
 </div>
 <div>
 Accredited by CPD Quality Standards
 </div>
 </div>
 </div>
 </div> <h2>
 
 <div>Who is this course for?</div>
 </h2>

 <div id="who_is_this_course_for">
 The Business Management Course has been professionally-designed for motivated learners who are looking to add a new skill to their CV and stand head and shoulders above the competition. Learn the latest industry-specific information with the Business Management - Course.Enrol on the Business Management Course and learn a new professional skill from anywhere, at any time!
 </div> <h2>
 
 <div>Requirements</div>
 </h2>

 <div id="requirements">
 Enrol on the Business Management Course with no formal entry requirements! If you have a passion for knowledge and want to learn something new, register on the Business Management Course without any delay.We only ask that all students have a passion for learning and literacy, and be over the age of 16.Complete the Business Management Course online from your computer, tablet, or smartphone, and learn in a way that suits you.
 </div> <h2>
 
 <div>Career path</div>
 </h2>

 <div id="career_path">
 After completing this Business Management Course, you are to start your career or begin the next phase of your career in this field. Our entire course will help you to gain a position of respect and dignity over your competitors. The certificate enhances your CV and helps you find work in the field concerned.
 </div> <h2>
 
 <div>Certificates</div>
 </h2>

 <div id="optional_extras">
 <h4>CPD Accredited Certificate</h4>
 
 Digital certificate -
 £10
 
 <h4>CPD Accredited Certificate</h4>
 
 Hard copy certificate -
 £29
 
 <div>If you are an international student, then you have to pay an additional 10 GBP as an international delivery charge.</div>

 </div>

Academy for Health and Fitness

Business Management Course

Limited Times Deal! Save Now- £403! Offer Ends Soon; Hurry Up!! Discover how clinical and financial effects can be combined in order to improve the health and well-being of global communities when you take this Introduction to course. Awareness of the 'bigger picture' when planning anything makes for better decision-making.This Assessment Training course is endorsed by The Quality Licence Scheme and accredited by CPD (with 120 CPD points) to make your skill development and career progression related to Assessment substantial and easier than ever!By taking this training, you will gain a heightened understanding of the significant financial challenges and technical solutions that face healthcare workers. The contents of these expertly written online modules present the principles for assessing budgets and resolutions for national and international healthcare problems.You will be shown the impact of globalisation, links between economy and public health, how to assess existing healthcare technology, and how politicians make budgetary decisions around health systems. In addition to that tuition, you will be given a masterclass on economic evaluations and the politics of health insurance. A complete learning curve is presented here, enabling a swift comprehension of controversial issues.Key Topics Covered<ul><li>Economic problems in the national and international health sectors</li><li>Understanding the importance and concepts of health economics</li><li>Defining principles of health technology assessment</li><li>Responsibilities of politicians with healthcare spending and decision-making</li><li>Evaluating healthcare priorities and measuring qualities of life</li></ul>Upon successful completion of the Assessment course, you need to order to receive an instant e-certificate as proof of the comprehensive skill development and competency. Add these amazing new skills to your resume and boost your employability by simply enrolling on this Introduction to Assessment course.With this comprehensive Introduction to Assessment course, you can achieve your dreams and train for your ideal career. The Introduction to Assessment course provides students with an in-depth learning experience that they can work through at their own pace to enhance their professional development.You'll get a Free Student ID card by enrolling in this Introduction to Assessment course. This ID card entitles you to discounts on bus tickets, movie tickets, and library cards.Enrolling on the Introduction to Assessment course will ensure that you land your dream career faster than you thought possible. Stand out from the crowd and train for the job you want with the Introduction to Assessment program. Experts created the Assessment course to provide a rich and in-depth training experience for all students who enrol in it. Enrol in the course right now and you'll have immediate access to all of the Assessment course materials. Then, from any internet-enabled device, access the Introduction to Assessment course materials and learn when it's convenient for you.Start your learning journey straight away with this Introduction to Assessment course and take a step toward a brighter future!Why Prefer this Assessment Course? <ul><li>Opportunity to earn a certificate endorsed by the Quality Licence Scheme and another certificate accredited by CPD after completing this course</li><li>Student ID card with amazing discounts - completely for FREE! (£10 postal charges will be applicable for international delivery)</li><li>Standard-aligned lesson planning</li><li>Innovative and engaging content and activities</li><li>Assessments that measure higher-level thinking and skills</li><li>Complete the Certificate in course Assessment Training at QLS Level 3 program in your own time, at your own pace</li><li>Each of our students gets full 24/7 tutor supprt</li></ul>*** Course Curriculum ***Here is the curriculum breakdown of the course:Module 01:Introduction to Health Economics and Health Technology Assessment<ul><li>Study of Healthcare Economics</li><li>What Is Healthcare Financing</li><li>Types of Economic Problem in the Health Sector</li><li>Types of Technology Available in Healthcare</li></ul>Module 02: Basic Economic and Technological Concepts<ul><li>Definition</li><li>Key Concepts</li><li>Macroeconomics and Microeconomics</li><li>Positive and Normative Economics</li><li>Globalisation and Healthcare</li></ul>Module 03: What Is Health Economics?<ul><li>Introduction</li><li>Importance</li><li>Concepts</li><li>The Economy and Health</li></ul>Module 04:What Is Health Technology Assessment?<ul><li>Definition of</li><li>Existing Healthcare Technology</li><li>Concepts of Healthcare Technology</li><li>Process and Methods of Assessing the Technology</li></ul>Module 05: The Health Minister's Dilemma<ul><li>Intervention in Healthcare</li><li>Externalities in Health Care Services Provision</li><li>Roles in Achieving an Equitable Distribution of Resources</li><li>Correcting Market Failures</li></ul>Module 06: Exploring the Relationship Between HE and HTA<ul><li>Decision Making Using HTA</li><li>Reflecting on Difference Between HE and HTA</li><li>Identifying Relevant Costs</li><li>HTA Case Study</li></ul>Module 07: Economic Evaluation<ul><li>What Is Economic Evaluation</li><li>Types of Economic Evaluation</li><li>Why Is Economic Evaluation Important</li><li>Equity in Economic Evaluation</li></ul>Module 08: Health Insurance<ul><li>Whose Life Should be Prioritised</li><li>Measuring Quality of Life</li><li>Definition</li><li>Terminologies</li></ul>Assessment ProcessWe offer an integrated assessment framework to make the process of evaluation and accreditation for learners easier. You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment.You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you have completed all of the exams.Show off Your New Skills with a Certificate of CompletionEndorsed Certificate of Achievement from the Quality Licence SchemeAfter successfully completing the course, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with a pricing scheme of -<ul><li>139 GBP inside the UK</li><li>149 GBP (including postal fees) for international delivery</li></ul>Certificate Accredited by CPDUpon finishing the course, you will receive a Certificate Accredited by CPD that is recognised all over the UK and also internationally. The pricing schemes are -<ul><li>10 GBP for Digital Certificate</li><li>29 GBP for Printed Hardcopy Certificate inside the UK</li><li>39 GBP for Printed Hardcopy Certificate outside the UK (international delivery)</li></ul> <h2>
 
 <div>CPD</div>
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 120 CPD hours / points
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 Accredited by CPD Quality Standards
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 </div> <h2>
 
 <div>Who is this course for?</div>
 </h2>

 <div id="who_is_this_course_for">
 Is This Assessment Course Right for You?Anyone interested in learning more about this subject should take this Assessment course. This Assessment will help you grasp the basic concepts as well as develop a thorough understanding of the subject.All are welcome to take this Assessment course. There are no prerequisites for enrollment, and you can access the course materials from any location in the world.
 </div> <h2>
 
 <div>Requirements</div>
 </h2>

 <div id="requirements">
 The Assessment program does not require any prior knowledge; everyone may participate! This Assessment course is open to anyone who is interested in learning from anywhere in the world.Every student must be over the age of 16 and have a passion for learning and literacy.This 100% online course can be accessed from any internet-connected device, such as a computer, tablet, or smartphone. This course allows you to study at your own speed and grow a quality skillset.
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 <div>Career path</div>
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 <div id="career_path">
 This course will allow you to kickstart or take your career in the related sector to the next stage. Our whole course will assist you in achieving a position of respect and dignity, as well as allowing you to gain an advantage over your competitors. The certificate will strengthen your CV and assist you in finding work in the related industry.
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Health Economics and Health Technology Diploma

<div data-mesh-id="comp-lgaq4d6uinlineContent" data-testid="inline-content" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><div data-mesh-id="comp-lgaq4d6uinlineContent-gridContainer" data-testid="mesh-container-content" fr-original-style="" style="box-sizing: border-box;"><div data-testid="richTextElement" fr-original-style="" style="box-sizing: border-box;"><h2 style="color: rgb(var(--color_15)); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(var(--color_15));">Wednesdays 6.30-7.30pm (UK) From 28 February - 3 April&nbsp;</h2>Lighten your MoodEvery Weds 6.30-7.30pm from&nbsp;28 Feb&nbsp;- 3 AprilIn these six lessons, we&#39;ll look at how we can access our innate&nbsp;neuroplasticity to help unwind stress and find a sense of calm and centredness in our world, through coming back to our para-sympathetic nervous system: the state we evolved to be in most of the time!<blockquote style="color: rgb(var(--color_14)); border-left-width: 2px; border-left-style: solid; border-left-color: rgb(94, 53, 177); margin-left: 0px; padding-left: 5px; box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_14));">&#39;Almost all of us experience anxiety to one degree or another. Anxiety involves primitive habits of muscular tension, constricted breathing, and physiological stress. Feldenkrais lessons free us from these patterns and help our nervous system to return to a healthy, naturally relaxed, &#39;parasympathetic&#39; state. This is what we all want, and deserve.&#39; &nbsp;David Zemach-Bersin</blockquote></div><div data-testid="richTextElement" fr-original-style="" style="box-sizing: border-box;">Audio recordings&nbsp;of each class are available afterwards, so you don&#39;t have to attend the class in person.&nbsp;</div></div></div>Learn to respect and enjoy your own sensations, deepen your breathing and discover how engaging your whole self opens up new freedoms of moving, feeling and thinking for your life. Gentle Awareness through Movement classes, usually done lying on a mat.

Fundamentals and Classics
Every Weds 6.30-7.30pm (UK time) from 26 Sept - 12 Dec (no class 17 Oct)
This autumn, we will be going back to exploring fundamental functions and relationships within our selves and our movement through the Feldenkrais Method, encountering classic lessons and discovering new ways to understand ourselves in action.
Each week we will encounter a different function or aspect that is key to our sense of being able to move with ease and freedom through our lives. For instance, we will explore our ability to turn through our spine, to round, extend or bend, as well as enlarging our repertoire of possibilities - looking to move with pleasure and reversibility. 
The first few lessons will explore Fundamental Functions. There will be an early 'half-term' the week of 17th Oct, and then the following weeks we will move through a series of outstanding Classic lessons, that will be useful to return to for yourself.
Audio recordings of each class are available afterwards, so you don't have to attend the class in person, if you can't make that evening. 

Jonathan Young

Learn to respect and enjoy your own sensations, deepen your breathing and discover how engaging your whole self opens up new freedoms of moving, feeling and thinking for your life. Gentle Awareness through Movement (Feldenkrais) classes, usually done lying on a mat. 

A kinder sense of yourself - mindful movement classes

General admission - all 12 classes

Concession / student - all classes

Low waged / unemployed

Concession / student - all 6 classes

Manchester

Slough

Portsmouth

Bingley

Cardiff

Milton Keynes 

Nottingham

Birmingham

Bedford

<div data-testid="richTextElement" style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">ONLINE STUDY - In your own time (approx. 6 hours study time) +CLASSROOM SESSION - Morning, Afternoon or Evening session (approx. 3 hours) Awarding Body:&nbsp;Open College Network (OCN) Credit for LearningAward Level:&nbsp;Level 3 (Advanced Level) - Ireland Level 5CPD Certified:&nbsp;Yes (CPD Accreditation)Minimum Age:&nbsp;18 (16 with parental consent)Entry requirements:&nbsp;None. (English Level 2 desirable)Training Locations:&nbsp;Study online + Classroom&nbsp;OCN Accredited at UK Level 3 (Ireland Level 5) &nbsp;PART 1 - Theory:&nbsp;Complete this part of your course online at home or work in your own time (stop and start learning when it suits you). Can be completed on multiple devices - smart phones, kindle, laptop, tablet etc. PART 2 - Skills and Practical Development: Safely and competently set up and maintain a Peripheral IV Infusion. Attend a classroom location to complete your practical training. <div style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);"> Please make sure you verify the precise dates and timings of your course when you receive your booking confirmation, as it may vary from the information provided above. </div><div style="color: rgb(85, 85, 85); box-sizing: border-box;" fr-original-style=" color: rgb(85, 85, 85);">Course Itinerary:</div><div style="color: rgb(85, 85, 85); box-sizing: border-box;" fr-original-style=" color: rgb(85, 85, 85);"> </div>PART 1 - THEORY (ONLINE) M1 - Peripheral IV Cannulation - Introduction: Definitions - understanding terminology relating to PIVC. IV Therapy and NMC guidelines. M2 - Legal &amp; Professional Responsibilities: Legal Obligations and Accountability. Criminal, Civil and Contractual law in Healthcare. Vicarious Liability and your Duty of Care. M3 - Anatomy &amp; Physiology: Sites appropriate to IV cannulation. Hand vs. arm. Advantages and disadvantages of relevant veins. An overview of Homeostasis and Fluid Balance. M4 - Hygiene and Infection Prevention &amp; Control (IPC): Reducing healthcare-associated infections. Keeping Safe. Bloodborne Pathogens and Work Practice Controls. Standard Precautions. Waste Disposal. Needle-stick injuries. M5 - Indications and Advantages: When to cannulate, infusion types and benefits over alternative infusion routes. Continuous and intermittent infusion. Prophylactic use before procedures and in unstable patients. Contraindications. M6 - Equipment: Cannula types, sizes and colour coding. How to select appropriate size. Equipment overview for total procedure. M7 - Vein Choice for Cannulation: Correct vein selection. Which veins to avoid. How to manage an unsuccessful cannulation. M8 - Procedures: Full procedure for cannulation including correct documentation. M8: Guide to Cannulation - revision M8: Video - Recap with full procedure M9 - Contraindications: When inappropriate to cannulate including patients with specific health conditions. M10 - Complications: A detailed look at potential complications during and after cannulation, including phlebitis, infections, petechiae and haematomas. Clinical signs and corrective actions. PLEASE NOTE THAT PART 1 SHOULD BE COMPLETED BEFORE JOINING US FOR YOUR PRACTICAL TRAINING PART 2 (CLASSROOM: 1 - Welcome, introductions and overview: Classroom - registration and introductions. Virtual Classroom - audio/visual checks and registration. 2 - Legal &amp; Professional Responsibilities: Overview and discussion. 3 - Anatomy - key points (appropriate to PIVC): Arteries and veins. Selecting an approprate site. Sites to avoid and &ldquo;first choice&rdquo; sites. 4 - Cannulae - selection and types: A detailed look at different types of cannulas, respective benefits and attributes. Selectinng an appropriate pVAD. 5 - Complications: Complications of pVAD insertion including examples of infiltration, haematoma, extravasation and transfixation. 6 - VIP Score: Understanding and using the Visual Infusion Phlebitis score. 7 - Equipment - overview: We take a look at all essential equipment required for PIVC. 8 - PRACTICAL SESSIONS: Multiple practical sessions throughout the session. 9 - Fluids: The importance of understanding fluids. Includes detailed overview of: maintenance fluids, Hartmann&rsquo;s solution, Colloids (and risks), blood products. 10 - Infusion Rates: Calculating infusion rates and drops per minute. This course is supported with downloadable resources and may include extra video segments to reinforce your practical training.&nbsp;<div style="color: rgb(85, 85, 85); box-sizing: border-box;" fr-original-style=" color: rgb(85, 85, 85);">(THE COURSE DELIVERY AWARDS SAME NATIONALLY RECOGNISED AND DUALLY ACCREDITED QUALIFICATION AS OUR VIRTUAL CLASSROOM COURSE VERSION)</div></div>

ONLINE STUDY - In your own time (approx. 6 hours study time) +
CLASSROOM SESSION - Morning, Afternoon or Evening session (approx. 3 hours)



Awarding Body: Open College Network (OCN) Credit for Learning
Award Level: Level 3 (Advanced Level) - Ireland Level 5
CPD Certified: Yes (CPD Accreditation)
Minimum Age: 18 (16 with parental consent)
Entry requirements: None. (English Level 2 desirable)
Training Locations: Study online + Classroom
 
OCN Accredited at UK Level 3 (Ireland Level 5)

 
PART 1 - Theory: Complete this part of your course online at home or work in your own time (stop and start learning when it suits you). Can be completed on multiple devices - smart phones, kindle, laptop, tablet etc.

PART 2 - Skills and Practical Development:
Safely and competently set up and maintain a Peripheral IV Infusion.


Attend a classroom location to complete your practical training.


Please make sure you verify the precise dates and timings of your course when you receive your booking confirmation, as it may vary from the information provided above.


Course Itinerary:
PART 1 - THEORY (ONLINE)
M1 - Peripheral IV Cannulation - Introduction:
Definitions - understanding terminology relating to PIVC.
IV Therapy and NMC guidelines.
M2 - Legal & Professional Responsibilities:
Legal Obligations and Accountability. Criminal, Civil and
Contractual law in Healthcare. Vicarious Liability and your
Duty of Care.
M3 - Anatomy & Physiology:
Sites appropriate to IV cannulation. Hand vs. arm.
Advantages and disadvantages of relevant veins.
An overview of Homeostasis and Fluid Balance.
M4 - Hygiene and Infection Prevention & Control (IPC):
Reducing healthcare-associated infections. Keeping Safe.
Bloodborne Pathogens and Work Practice Controls.
Standard Precautions. Waste Disposal. Needle-stick injuries.
M5 - Indications and Advantages:
When to cannulate, infusion types and benefits over
alternative infusion routes. Continuous and intermittent infusion.
Prophylactic use before procedures and in unstable patients.
Contraindications.
M6 - Equipment:
Cannula types, sizes and colour coding. How to select
appropriate size. Equipment overview for total procedure.
M7 - Vein Choice for Cannulation:
Correct vein selection. Which veins to avoid.
How to manage an unsuccessful cannulation.
M8 - Procedures:
Full procedure for cannulation including correct documentation.
M8: Guide to Cannulation - revision
M8: Video - Recap with full procedure
M9 - Contraindications:
When inappropriate to cannulate including patients with specific health conditions.
M10 - Complications:
A detailed look at potential complications during and after
cannulation, including phlebitis, infections, petechiae and haematomas. Clinical signs and corrective actions.

PLEASE NOTE THAT PART 1 SHOULD BE COMPLETED
BEFORE JOINING US FOR YOUR PRACTICAL TRAINING

PART 2 (CLASSROOM:
1 - Welcome, introductions and overview:
Classroom - registration and introductions.
Virtual Classroom - audio/visual checks and registration.
2 - Legal & Professional Responsibilities:
Overview and discussion.
3 - Anatomy - key points (appropriate to PIVC):
Arteries and veins. Selecting an approprate site. Sites to avoid and “first choice” sites.
4 - Cannulae - selection and types:
A detailed look at different types of cannulas, respective benefits and attributes. Selectinng an appropriate pVAD.
5 - Complications:
Complications of pVAD insertion including examples of
infiltration, haematoma, extravasation and transfixation.
6 - VIP Score:
Understanding and using the Visual Infusion Phlebitis score.
7 - Equipment - overview:
We take a look at all essential equipment required for PIVC.
8 - PRACTICAL SESSIONS:
Multiple practical sessions throughout the session.
9 - Fluids:
The importance of understanding fluids. Includes detailed overview of: maintenance fluids, Hartmann’s solution, Colloids (and risks), blood products.
10 - Infusion Rates:
Calculating infusion rates and drops per minute.

This course is supported with downloadable resources and may include extra video segments to reinforce your practical training.
 
(THE COURSE DELIVERY AWARDS SAME NATIONALLY RECOGNISED AND DUALLY ACCREDITED QUALIFICATION AS OUR VIRTUAL CLASSROOM COURSE VERSION)



Geopace Training

Allied Health Professions (AHP)

Intravenous Cannulation

Aesthetics

Medicine & Nursing

Venepuncture & Cannulation

Learn how to cannulate ...

    Nationally Recognised Qualification

    OCN Accredited - Level 3 (advanced) - Ireland Level 5

    CPD Accredited - The CPD Certification Service

    Classroom or Virtual Classroom options

    Covers all steps for cannulating in arm or hand

    Practise on artificial arms and fake blood!

    Essential qualification for all IV therapies

    Phlebotomy training desirable but not essential

    Basic understanding of English language required

    OPEN TO ALL APPLICANTS


Peripheral I.V. Cannulation Course (GPT008)

CUSTOMER SERVICE IS AN ORGANIZATION&rsquo;S ABILITY TO SUPPLY ITS CUSTOMERS&rsquo; WANTS AND NEEDS. IMPROVED CUSTOMER SERVICE IS CONSTANTLY AND CONSISTENTLY EXCEEDING THE CUSTOMERS&rsquo; EXPECTATIONS.<div style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);">This class&nbsp;is for service industry professionals&nbsp;who want to maximize their efficiency, develop better customer skills, and increase their value.The focus of the&nbsp;Improving Customer Service&nbsp;class is to increase repeat business because of customer satisfaction and referral. Participants will find a greater level of&nbsp;productivity,&nbsp;job satisfaction&nbsp;and the&nbsp;potential for advancement. For client-facing service personnel, these areas of development will be very beneficial. &nbsp;Improved Customer Service means&nbsp;increased internal and external customer satisfaction.Attendees&nbsp;will be able to:<ul fr-original-style="" style="box-sizing: border-box;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Focus on others to project a UB4I, customer-centered attitude;</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Empower people with respect (acknowledging) and control (offering choices);</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions;</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Listen more intently to develop the best rapport;</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Communicate clearly with conviction, projecting greater credibility;</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Create positive, diplomatic messages even from negative, modeling a problem-solving, can-do attitude; and</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Create and refine phone-answering and email templates, to appropriately address customer concerns and increase the potential for repeat business.</li></ul>Online Format&mdash;Improving Customer Service&nbsp;is a 4-hour interactive virtual class for up to 20 people.<h6 style="color: inherit; box-sizing: border-box;" fr-original-style=" color: inherit;">Register for this class and you will be sent ONLINE login instructions prior to the class date.</h6></div><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;">Improving Communications brought our organization to realize how important our employees&mdash;our people&mdash;are to Baystate Dental. By helping us to develop a more thoughtful and sensitive nature, we now relate better with each other and our patients.Dr. Kevin Coughlin, DMD, FAGD, MBABaystate Dental

CUSTOMER SERVICE IS AN ORGANIZATION’S ABILITY TO SUPPLY ITS CUSTOMERS’ WANTS AND NEEDS. IMPROVED CUSTOMER SERVICE IS CONSTANTLY AND CONSISTENTLY EXCEEDING THE CUSTOMERS’ EXPECTATIONS.
This class is for service industry professionals who want to maximize their efficiency, develop better customer skills, and increase their value.
The focus of the Improving Customer Service class is to increase repeat business because of customer satisfaction and referral. Participants will find a greater level of productivity, job satisfaction and the potential for advancement. For client-facing service personnel, these areas of development will be very beneficial. Improved Customer Service means increased internal and external customer satisfaction.
Attendees will be able to:
Focus on others to project a UB4I, customer-centered attitude;
Empower people with respect (acknowledging) and control (offering choices);
Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions;
Listen more intently to develop the best rapport;
Communicate clearly with conviction, projecting greater credibility;
Create positive, diplomatic messages even from negative, modeling a problem-solving, can-do attitude; and
Create and refine phone-answering and email templates, to appropriately address customer concerns and increase the potential for repeat business.
Online Format—Improving Customer Service is a 4-hour interactive virtual class for up to 20 people.
Register for this class and you will be sent ONLINE login instructions prior to the class date.



Improving Communications brought our organization to realize how important our employees—our people—are to Baystate Dental. By helping us to develop a more thoughtful and sensitive nature, we now relate better with each other and our patients.
Dr. Kevin Coughlin, DMD, FAGD, MBABaystate Dental

Improving Communications Uk

IMPROVING CUSTOMER SERVICE

This training is for lawyers who may come into contact with vulnerable people through their work. In particular, it is aimed at those who hold legal aid contracts and must meet the requirements of the Specialist Quality Mark (SQM) standard in respect of safeguarding.Everyone has the right to be kept safe from harm, abuse or neglect. We all have obligations to ensure that vulnerable people are protected and that we have appropriate procedures in place to ensure that abuse is identified and reported.&nbsp;<img src="https://images.cademy.co.uk/cd74539b-d6a2-46d2-9df6-1144792fca8b/04d77e7e-bb36-43ed-b0c6-307136279b22/original.png" style="width: 300px; display: inline-block; vertical-align: bottom; margin: 5px 0px 5px 5px; text-align: right; cursor: auto; max-width: calc(100% - 5px); float: right; padding: 0px 1px; user-select: none; position: relative; box-sizing: border-box;" fr-original-style="width: 300px; display: inline-block; vertical-align: bottom; margin: 5px 0px 5px 5px; text-align: right; cursor: auto; max-width: calc(100% - 5px); float: right;" fr-original-class="fr-draggable">We will help you to understand the following;<ul data-key="7" data-slate-fragment="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" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><li data-key="8" style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">What is safeguarding?</li><li data-key="10" style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">The different types of abuse</li><li data-key="12" style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Example signs of abuse, harm and neglect</li><li data-key="14" style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">What action should be taken if abuse is suspected</li><li data-key="16" style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">The SQM requirements</li><li data-key="18" style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">What a Safeguarding Policy should include</li></ul><h2 data-key="21" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Target Audience</h2><p data-key="23" data-slate-fragment="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" style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">The online course is suitable for staff of all levels, from support staff to senior partners.<h2 style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">Resources</h2>Comprehensive and up to date course notes will be provided to all delegates which may be useful for ongoing reference or cascade training.<p data-key="30" data-slate-fragment="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" style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Please note a recording of the course will&nbsp;not&nbsp;be made available.<h2 data-key="35" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Speaker</h2><h3 data-key="37" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><a href="https://dglegal.co.uk/the-team/amie-higgins/" target="_blank" rel="noopener noreferrer" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;">Amie Higgins, Consultant, DG Legal</a></h3>Amie is a Senior Solicitor, qualified under the Law Society&rsquo;s Immigration &amp; Asylum Accreditation Scheme (IAAS) as an Advanced Caseworker and Supervisor. Amie specialises in all aspects of Immigration, Asylum and Human Rights work, with a specialism in human trafficking/modern slavery cases and working with vulnerable clients.<p data-key="41" data-slate-fragment="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" style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Amie is an experienced trainer, delivering a range of training on both legal and practice management topics.

This training is for lawyers who may come into contact with vulnerable people through their work. In particular, it is aimed at those who hold legal aid contracts and must meet the requirements of the Specialist Quality Mark (SQM) standard in respect of safeguarding.
Everyone has the right to be kept safe from harm, abuse or neglect. We all have obligations to ensure that vulnerable people are protected and that we have appropriate procedures in place to ensure that abuse is identified and reported. 

We will help you to understand the following;
What is safeguarding?
The different types of abuse
Example signs of abuse, harm and neglect
What action should be taken if abuse is suspected
The SQM requirements
What a Safeguarding Policy should include
Target Audience
The online course is suitable for staff of all levels, from support staff to senior partners.
Resources
Comprehensive and up to date course notes will be provided to all delegates which may be useful for ongoing reference or cascade training.
Please note a recording of the course will not be made available.
Speaker
Amie Higgins, Consultant, DG Legal
Amie is a Senior Solicitor, qualified under the Law Society’s Immigration & Asylum Accreditation Scheme (IAAS) as an Advanced Caseworker and Supervisor. Amie specialises in all aspects of Immigration, Asylum and Human Rights work, with a specialism in human trafficking/modern slavery cases and working with vulnerable clients.
Amie is an experienced trainer, delivering a range of training on both legal and practice management topics.

DG Legal

Safeguarding for Lawyers Course

General Delegate

A discount is available for delegates attending from firms with a current retainer contract with DG Legal (please contact us by email to admin@dglegal.co.uk for confirmation of eligibility).   If you choose this option and are not eligible, you are still bound to pay the full rate and will be invoiced accordingly.

Retainer Delegate

<h3 id="isPasted" fr-original-style="" style="box-sizing: border-box;">Do you struggle with giving tricky feedback? Saying something important that you think others won&#39;t want to hear? Standing up for yourself and sharing your thoughts or needs? You are NOT alone! Having worked in a support role for a decent sized employer in the UK for over a decade, we KNOW that this is a challenge for many: a silent struggle that often goes untackled, unsupported and unresolved. Worse still, this is not a status quo without cost. It costs teams, departments and businesses in lost talent, efficiency and poor mental health. It costs YOU too; stress, anxiety, overwork and challenging relationships.</h3><h3 fr-original-style="" style="box-sizing: border-box;">We know there&#39;s a better way and we&#39;d like to share the core concepts with you! We won&#39;t be telling you what to do; that won&#39;t work. What we will be doing is sharing insights, tools and strategies that will allow you to build your confidence and develop your own &#39;tool kit&#39; for the trickier conversations in your life.</h3><h4 fr-original-style="" style="box-sizing: border-box;">We&#39;ll be exploring:</h4>Essential information about humans and stuff that&#39;s hard to hear Getting clear about the issue ABC Messaging Moving forward Here&#39;s what some of our delegates thought:<blockquote fr-original-style="" style="border-left: 2px solid rgb(94, 53, 177); color: rgb(94, 53, 177); margin-left: 0px; padding-left: 5px; box-sizing: border-box;">&#39;5 stars! This session is a great introduction to how having difficult conversations can create a more open and honest culture in an organisation.&#39;</blockquote><blockquote fr-original-style="" style="border-left: 2px solid rgb(94, 53, 177); color: rgb(94, 53, 177); margin-left: 0px; padding-left: 5px; box-sizing: border-box;">&#39;5 Stars! Great session lots of practical examples given and frameworks to support reframing going forward.&#39;</blockquote><blockquote fr-original-style="" style="border-left: 2px solid rgb(94, 53, 177); color: rgb(94, 53, 177); margin-left: 0px; padding-left: 5px; box-sizing: border-box;">&#39;5 Stars.I have been on a few webinars now and have always learnt so much. The content is delivered in an engaging way and I like that there are discussions that happen throughout - gives it a good balance of listening and discussion. I will forever recommend webinars from The Happy Human and look forward to any further upcoming webinars.&#39;</blockquote><h3 fr-original-style="" style="box-sizing: border-box;">This is an interactive workshop to give you the opportunity to think, explore and share your challenges and thoughts. You&#39;ll work in very small groups and we&#39;ll be considerate and respectful of personal preferences throughout. We know that&#39;s tough for some, but here&#39;s the rub - communication is something we can only get better at if we practice it out loud. We hope you&#39;ll give us a chance to show you what a difference a little support and kindness can make!</h3><h4 fr-original-style="" style="box-sizing: border-box;"> </h4>

Happy Human Training

Wanna learn something simple yet so amazing that it's going to blow your mind?
Good, because this little workshop's a gem. 
Join Happy Human Training's Cami Rose as she shares her decades of experience as a counsellor and coach with an introduction to the power of noticing and the crucial role it can play in helping us better manage our day to day stresses, challenges and relationships.

A Manager's Guide To Challenging Conversations and How to Have Them Well

Respect is a feeling of admiration or positive regard for someone or something. Respect isn't just tolerating others. Understand why respect is much easier to lose than it is to gain and why it is important to ten ways to show every customer the same courtesy, no matter how difficult he or she may be behaving.<h3>Learning Objectives</h3>Applying correct service attitude in a customer service facing role mirror the company culture. In this course, your employees will learn how to handle this in best way.<h3>Target Audience</h3>Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Chart Learning Solutions

Service Attitude: Equal Respect

Own Your Success is delighted to bring you the &#39;Bitesize Masterclass&#39; with Sophie Chapman.Not everyone has the flexibility to step away from the office for in-person events or dedicate extended periods from their packed schedules for full or half-day sessions.So we&#39;ve put together our &#39;Bitesize Masterclasses&#39; to help assistants develop and learn from professionals such as Sophie - shorter sessions, same big impact!<hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;">&nbsp;Bitesize Masterclass&nbsp;with Sophie ChapmanSophie Chapman EA to Steven Bartlett&nbsp;<img src="https://images.cademy.co.uk/own-your-success/a0486bb4-aec1-4d05-86c6-b06294a16be2/original.jpeg" style="width: 341px; display: block; vertical-align: top; margin: 5px auto 5px 0px; text-align: left; cursor: auto; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-style="width: 341px; display: block; vertical-align: top; margin: 5px auto 5px 0px; text-align: left; cursor: auto;" fr-original-class="fr-draggable">Although Sophie initially aspired to be a talent agent, she swiftly realised that her career passions lay within the administrative/operational aspects of working life. Following her graduation in Entertainment Management from LIPA in 2008, she gained extensive work experience across renowned entities such as Sony BMG and Sky One, operating within the spheres of TV, music, radio, and the events industry. Her pivotal entry into a PA role came while supporting musician Eliza Doolittle. After five years, Sophie opted to move home to Liverpool and accept a contract supporting Sir Dave Brailsford of Team Sky. Once complete, Sophie received an offer for a position based in the US with an A-list musician. However, her journey led her to discover her "forever role", providing support to Steven Bartlett.<div data-message-author-role="assistant" data-message-id="fc75f7a3-690f-4da7-9d49-460145d4e5b9" id="isPasted" fr-original-style="" style="box-sizing: border-box;">Steven, the Founder and former Group CEO of Social Chain, is a multifaceted individual&mdash;a published author, podcaster, entrepreneur, and presently, the youngest-ever Dragon on BBC&#39;s Dragon&#39;s Den. Sophie has been instrumental as Steven&#39;s Executive Assistant, operating on a global scale, in both private and corporate realms for six years.&nbsp;</div><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;">Kate Wood Masterclass Facilitator&nbsp;<img src="https://images.cademy.co.uk/own-your-success/973fb358-b335-4ec8-bad7-acd3127682e4/original.jpeg" style="width: 334px; display: block; vertical-align: top; margin: 5px auto 5px 0px; text-align: left; cursor: auto; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-style="width: 334px; display: block; vertical-align: top; margin: 5px auto 5px 0px; text-align: left; cursor: auto;" fr-original-class="fr-draggable"> Kate will aid the facilitation of this Bitesize Masterclass, ensuring that crucial topics are covered while prioritising an environment where every participant feels acknowledged, valued, and heard throughout the session.Kate is a business owner, qualified coach, consultant, facilitator, trainer, podcaster and public speaker with a background in learning &amp; development, employee engagement strategy, continuous improvement, communications and marketing. &nbsp;After 25 years working across the board in blue-chip, non-profit and civil service organisations she now provides support to businesses looking to evolve and become great places for people to work in and with.Having worked with a wide variety of clients from school-age students to senior executives, she has been designing and running workshops, seminars and classes in person or via web events since she left long commutes and corporate roles behind in 2014 when she created her first two businesses. &nbsp;Her passion is improving working relationships between roles and functions and supporting people to discover their best selves at work. &nbsp;She does this in the automotive industry, financial services, medical teams, charities, global media, retail, education systems and the arts.When she&rsquo;s not working, she and her classic car Monty Morgan can be found zipping around the English countryside.<hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;">Session topics:<ul fr-original-style="" style="box-sizing: border-box;"><li style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">How to establish your self-leadership position in your EA capacity&nbsp;</li><li style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">Transition from a PA to EA&nbsp;</li><li style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">Career development&nbsp;</li><li style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">Boundary setting and wellbeing&nbsp;</li><li style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">Q&amp;A with the audience - Open-Book Q&amp;A</li></ul><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><div fr-original-style="" style="box-sizing: border-box;">What is a Bitesize Masterclass? </div><ul fr-original-style="" style="box-sizing: border-box;"><li style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;"><div fr-original-style="" style="box-sizing: border-box;">Short burst session.</div></li><li style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;"><div fr-original-style="" style="box-sizing: border-box;">Keynote speakers discuss key themes/topics they are passionate about.</div></li><li style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;"><div fr-original-style="" style="box-sizing: border-box;">Q&amp;A with the audience attendees - ask the questions you don&#39;t usually get to ask!</div></li><li style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;"><div fr-original-style="" style="box-sizing: border-box;">Run time of 90 minutes (max 2 hours) - we block out two hours in case we overspill on questions. 😊</div></li><li style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;"><div fr-original-style="" style="box-sizing: border-box;">Virtually delivered - attend from anywhere that&#39;s convenient for you!&nbsp;</div></li><li style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;"><div fr-original-style="" style="box-sizing: border-box;">Packed with content, tips and tricks and from industry professionals who can share their experiences with you.</div></li></ul><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><div fr-original-style="" style="box-sizing: border-box;">Who will attend?</div><ul style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style="color: rgb(0, 0, 0);"><li style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">PA&#39;s</li><li style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">EA&#39;s</li><li style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">Administrative roles</li></ul><div style="text-align: center; box-sizing: border-box;" fr-original-style="text-align: center;">---------------------------</div>At Own Your Success, we strongly believe in fostering an inclusive environment where diversity is celebrated and discrimination of any form is unwelcome. We welcome attendees from all backgrounds, regardless of race, ethnicity, gender identity, sexual orientation, religion, age, ability, or any other characteristic. Discrimination has no place in our workshops, and we are committed to creating a respectful and supportive space for all participants to learn and grow together. ---------------------------

Own Your Success is delighted to bring you the 'Bitesize Masterclass' with Sophie Chapman.
Not everyone has the flexibility to step away from the office for in-person events or dedicate extended periods from their packed schedules for full or half-day sessions.
So we've put together our 'Bitesize Masterclasses' to help assistants develop and learn from professionals such as Sophie - shorter sessions, same big impact!



 
Bitesize Masterclass with Sophie Chapman
Sophie Chapman
EA to Steven Bartlett 

Although Sophie initially aspired to be a talent agent, she swiftly realised that her career passions lay within the administrative/operational aspects of working life. 

Following her graduation in Entertainment Management from LIPA in 2008, she gained extensive work experience across renowned entities such as Sony BMG and Sky One, operating within the spheres of TV, music, radio, and the events industry. Her pivotal entry into a PA role came while supporting musician Eliza Doolittle.

After five years, Sophie opted to move home to Liverpool and accept a contract supporting Sir Dave Brailsford of Team Sky. Once complete, Sophie received an offer for a position based in the US with an A-list musician. However, her journey led her to discover her "forever role", providing support to Steven Bartlett.
Steven, the Founder and former Group CEO of Social Chain, is a multifaceted individual—a published author, podcaster, entrepreneur, and presently, the youngest-ever Dragon on BBC's Dragon's Den. Sophie has been instrumental as Steven's Executive Assistant, operating on a global scale, in both private and corporate realms for six years. 



Kate Wood
Masterclass Facilitator 

Kate will aid the facilitation of this Bitesize Masterclass, ensuring that crucial topics are covered while prioritising an environment where every participant feels acknowledged, valued, and heard throughout the session.
Kate is a business owner, qualified coach, consultant, facilitator, trainer, podcaster and public speaker with a background in learning & development, employee engagement strategy, continuous improvement, communications and marketing. After 25 years working across the board in blue-chip, non-profit and civil service organisations she now provides support to businesses looking to evolve and become great places for people to work in and with.
Having worked with a wide variety of clients from school-age students to senior executives, she has been designing and running workshops, seminars and classes in person or via web events since she left long commutes and corporate roles behind in 2014 when she created her first two businesses. Her passion is improving working relationships between roles and functions and supporting people to discover their best selves at work. She does this in the automotive industry, financial services, medical teams, charities, global media, retail, education systems and the arts.
When she’s not working, she and her classic car Monty Morgan can be found zipping around the English countryside.



Session topics:
How to establish your self-leadership position in your EA capacity
Transition from a PA to EA
Career development
Boundary setting and wellbeing
Q&A with the audience - Open-Book Q&A



What is a Bitesize Masterclass?
Short burst session.
Keynote speakers discuss key themes/topics they are passionate about.
Q&A with the audience attendees - ask the questions you don't usually get to ask!
Run time of 90 minutes (max 2 hours) - we block out two hours in case we overspill on questions. 😊
Virtually delivered - attend from anywhere that's convenient for you!
Packed with content, tips and tricks and from industry professionals who can share their experiences with you.



Who will attend?
PA's
EA's
Administrative roles
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At Own Your Success, we strongly believe in fostering an inclusive environment where diversity is celebrated and discrimination of any form is unwelcome. We welcome attendees from all backgrounds, regardless of race, ethnicity, gender identity, sexual orientation, religion, age, ability, or any other characteristic. Discrimination has no place in our workshops, and we are committed to creating a respectful and supportive space for all participants to learn and grow together.

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Own Your Success

ACCA Strategic Business Leader (SBL)

Personal Assistant

Executive Assistant

Professional Development

Bitesize Masterclass with Sophie Chapman

Early Release

General Release

<h4 style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">In times of crisis, people are in reaction mode.&nbsp;</h4><h4 style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">They work more from &ldquo;fight vs. flight&rdquo; than by using reason. When we serve these customers, we need to respond appropriately and help them to achieve emotional control so that we can work to solve problems.</h4>In this interactive online class, you will learn the tools needed to get yourself in emotional control. You will also learn why people react on emotion and tools to help them get back in control, too.Attendees&nbsp;will be able to:<ul style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Focus on others to project a UB4ME, customer-centered attitude;</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Empower people with respect (acknowledging) and control (offering choices); and</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions.</li></ul><h6 style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);">Register for this class and you will be sent ONLINE login instructions prior to the class date.</h6>

In times of crisis, people are in reaction mode. They work more from “fight vs. flight” than by using reason. When we serve these customers, we need to respond appropriately and help them to achieve emotional control so that we can work to solve problems.
In this interactive online class, you will learn the tools needed to get yourself in emotional control. You will also learn why people react on emotion and tools to help them get back in control, too.
Attendees will be able to:
Focus on others to project a UB4ME, customer-centered attitude;
Empower people with respect (acknowledging) and control (offering choices); and
Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions.
Register for this class and you will be sent ONLINE login instructions prior to the class date.

EMOTIONAL INTELLIGENCE & CUSTOMER SERVICE

Organizational culture plays a pivotal role in shaping the work environment, and fostering inclusion and respect is integral to a healthy workplace. In business, individuals often face challenges related to these crucial aspects. Problems can range from a lack of diversity in leadership roles to instances of discrimination and bias. Moreover, issues related to fostering respect, effective communication, and addressing cultural differences can arise. By addressing these challenges in training, employees can learn to create an inclusive atmosphere that values diversity and respects all individuals, leading to a more harmonious and productive work environment while avoiding potential legal and reputational issues.<h3>Learning Objectives</h3>The following are some of the key outcomes in this course:
Learn what psychological safety is, why it's important and five steps for creating it in the workplace. 
Understand why creating an inclusive remote environment takes intentional effort from managers.
Explore what an inclusive workspace looks like and get tips and strategies to benefit your team. 
We will answer some commonly asked questions about sex and gender. 
Explore tips on how to combat gender bias at work.<h3>Target Audience</h3>Managers, Team Leaders, Young Professionals

Organizational Culture: Inclusion and Respect

Trust is a prediction of reliance on an action. Understand the elements for building trust and how the elements of earning respect includes continuous learning, being productive, showing appreciation, getting competent, being passionate, listening, being considerate, using no excuses, building trust, and respecting yourself.<h3>Learning Objectives</h3>Define trust, Apply nine ways to build team trust, Implement ten ways to earn respect in a team<h3>Target Audience</h3>Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

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