Statistical Analysis: Foundations and Applications
4.8(12)Difficult Situations: Handling Complaints
5.0(9)Difficult Situations: Calming Upset Customers
5.0(9)First Impressions: Word Choices
5.0(9)Follow-Through: Customer Feedback and Satisfaction Surveys
5.0(9)Communication Skills: Writing Skills
5.0(9)Getting and Giving Help: Getting the Right Help
5.0(9)First Impressions: Telephone Skills
5.0(9)Difficult Situations: Call Escalation
5.0(9)Giving and Getting Help: Managing Customer Expectations
5.0(9)