8 Office Management courses

OVERVIEW -------------------------------------------------------------------------------- This Course is specially designed to enhance communication skills and gain advanced skills in office management. It will help identify key features of the role and will navigate through all the components and techniques for operating an efficient support team. This course will update your interpersonal skills, communication skills and other skills required to have effective office management and gain advanced administrative skills.

This course is ideal for line managers who conduct appraisals for team members. The focus is on the conversations you will have in appraisals and how you can make them a positive experience for you, your employee and the organisation.

A popular 3 day programme aimed at team supervisors and managers. Develop skills in managing yourself, your job and managing others.

COMPUTER SCIENCE GCSE SYLLABUS The GCSE Computer Science Tutor Syllabus is designed to provide tutors in England with a comprehensive framework for teaching the GCSE Computer Science curriculum effectively. This syllabus aims to equip tutors with the necessary knowledge and skills to support students in their understanding and application of core computer science concepts.  Module 1: Introduction to Computer Science - Overview of computer science and its relevance in today's world - Understanding the components of a computer system - Introduction to algorithms and problem-solving techniques - Exploration of programming languages and their uses Module 2: Computer Hardware - Understanding the main components of a computer system, including CPU, memory, and storage devices - Exploring input and output devices and their functionalities - Understanding the role of operating systems and software in computer systems Module 3: Software Development - Introduction to programming concepts and languages (e.g., Python or Java) - Understanding variables, data types, and operators - Building algorithms and logical reasoning skills - Introduction to flowcharts and pseudocode - Implementation of simple programs and debugging techniques Module 4: Data Representation - Understanding binary, hexadecimal, and denary number systems - Representation of text, images, and sound using binary - Introduction to data compression and encryption techniques Module 5: Computer Networks - Understanding the basics of computer networks, including LAN, WAN, and the Internet - Introduction to network topologies, protocols, and security - Exploring the impact of digital communication on society Module 6: Cybersecurity and Ethical Issues - Understanding the importance of cybersecurity and data protection - Introduction to common threats and vulnerabilities - Exploring ethical issues related to computer science, such as privacy and intellectual property rights Module 7: Algorithms and Programming Techniques - Advanced programming concepts, including conditionals, loops, and functions - Introduction to sorting and searching algorithms - Exploring data structures, such as arrays and lists Module 8: System Architecture - Understanding the structure and function of a CPU - Introduction to memory hierarchy and cache - Exploring the Von Neumann architecture and its limitations Module 9: Computational Thinking and Problem Solving - Advanced problem-solving techniques using computational thinking - Introduction to algorithms for complex problems - Exploring algorithmic efficiency and optimization techniques Module 10: Exam Preparation and Revision - Reviewing key concepts covered throughout the syllabus - Practicing past exam questions and providing guidance on exam techniques - Supporting students with exam preparation strategies Please note that the duration and depth of each module can vary depending on the level of expertise required and the specific needs of the learners. Additionally, it's important to adapt the curriculum to the learners' proficiency levels, whether they are A Level/GCSE students or adult learners with different experience levels.

We use 'Scratch' for computer coding. Scratch is the world’s largest coding community for children and a coding language with a simple visual interface that allows young people to create digital stories, games, and animations. Scratch is designed, developed, and moderated by the Scratch Foundation [https://www.scratchfoundation.org/], a nonprofit organization. Scratch promotes computational thinking and problem solving skills; creative teaching and learning; self-expression and collaboration; and equity in computing. Scratch is designed especially for ages 8 to 16, but is used by people of all ages. Millions of people are creating Scratch projects in a wide variety of settings, including homes, schools, museums, libraries, and community centers.  The ability to code computer programs is an important part of literacy in today’s society. When people learn to code in Scratch, they learn important strategies for solving problems, designing projects, and communicating ideas. 

Today's administrative professional needs flexibility and a broad portfolio of skills including self-motivation, assertiveness, and the ability to deal with difficult people. You will benefit from this course if you are an administrator, medical/legal secretary or PA, who wants to enhance your administrative support skills, as well as evaluating your existing techniques. This course will help you identify: * your areas of strength and your areas for improvement in the work environment * ways to accept new challenges and responsibilities with confidence * what motivates you at work * techniques to improve your planning and time management * ways of improving your influencing and assertiveness skills * your preferred working style (and relate it to your interaction with others) * ways of using your initiative * how to deal with challenging people, using recognised communication methods The course will help you develop a flexible set of skills that will allow you to succeed at work, no matter what the day throws at you. It will help you communicate effectively with a diverse range of colleagues and others with tact and diplomacy. And, finally, it will help you provide the administrative support that is essential for the smooth running of your area and of the organisation as a whole. 1 INTRODUCTION * Overview * Introductions * Individual objectives 2 WHAT EXACTLY IS YOUR ROLE? * Before looking at new skills and techniques, where are you now? Do you have the skills, knowledge and attitude required to be an exceptional administrator? * Understand your job criteria * Identifying your strengths and areas for development * Activity - skills analysis * Activity - action plan 3 BUILDING TRUST * How can you build trust? * Understanding the links between reliability, consistency and trust * What is required to deliver efficient service? * Activity: efficient service requirements of the professional administrator 4 WORKING STYLES * Identifying your working style preference * Understanding the importance of a flexible approach * Identifying areas of improvement to become a more effective team member * Activity: Questionnaire (completing, scoring and charting) * Activity: drawbacks of my style * Developing your working style 5 ASSERTIVENESS * Understand the differences between behaviours * Activity: Definition and characteristics of assertive / aggressive / passive behaviour * Activity: Identifying different behaviours * Understanding how to be more assertive * How to use assertiveness techniques * How to ask for feedback * Activity: Making requests assertively * Activity: Refusing requests assertively 6 TIME MANAGEMENT * The importance of planning for success * The importance of managing interruptions * The importance of having clear purpose * Time management best practices * Activity: How do you plan your time? What prevents you improving your time management? How will you recognise success? 7 PRIORITISATION * How to prioritise work to meet deadlines * The prioritisation matrix * Activity: Post it! 8 DEALING WITH INTERRUPTIONS * The impact interruptions have on productivity * How to manage interruptions * Activity: What interruptions do you experience? * What tactics can be employed to reduce these interruptions? 9 CLOSE * Open forum * Summary * Action planning

This one-day workshop is intended for participants who have a basic understanding of Outlook but who want to know how to use its advanced features to manage their email communications, calendar events, contact information and other communication tasks. This course will help participants: * Gain confidence using Outlook and its advanced features * Organise and prioritise email messages * Archive messages for safe-keeping * Use rules to process received or sent messages automatically * Manage scheduled meetings with others * Give others permission to view and manage their folders and items * Use contacts and commands to find out more about a person or company * Prioritise work-flow using tasks and assigning tasks to others 1 EMAIL MESSAGES * Combining multiple clicks with quick steps * Following up flag options * Saving multiple attachments * Attaching a folder of files * Recalling and replacing a message * Categorising messages with conditional formatting 2 MESSAGE OPTIONS * Adding options to messages * Marking a message as private * Receiving quick responses with voting buttons * Directing replies to specific users * Delaying sent messages * Inserting links in messages 3 STAY ORGANISED WITH RULES * Using rules to automate message flow * Moving messages with rules * Using the rules wizard * Setting up rules with conditions * Using rules that work whilst you are away 4 MESSAGE CLEAN-UP * Using conversation clean-up * Using mailbox clean-up * Moving messages to the archive folder * Archiving folder properties * Auto-archiving properties 5 MANAGING CALENDARS * Creating calendar groups * Sharing calendars with permissions * Setting up working days and times * Managing time zones * Categorise appointments with conditional formatting * Publishing a calendar 6 SCHEDULE MEETINGS * Scheduling a meeting * Managing meeting responses * Proposing new meeting times * Adding attendees to a meeting * Viewing multiple appointments 7 USING CONTACTS * Merging contacts to letters * Merging contacts to labels * Mail merging contacts in Word * Exporting contacts to Excel 8 MANAGING TASKS * Organising your workload with tasks * Categorising tasks * Assigning tasks to others * Sending a task status report * Allocating time for tasks * Regenerating a new task * Viewing your tasks in the calendar 9 ADDING MESSAGE ITEMS * Adding calendars to messages * Adding business cards to messages 10 EMAIL ACCOUNTS * Adding multiple user accounts * Adding account permissions

This one-day introduction workshop is intended for users who need to get to grips with the essentials of Microsoft Outlook. It will provide you with the basic skills you need to effectively start using Outlook to manage your emails, calendar, contacts, tasks and notes. This course will help participants: * Send messages with added email options applied * Quickly file messages away for safe keeping * Manage messages and attachments * Organise calendar meetings and check other people's schedules * Respond to a meeting request * Create a contacts list * Manage daily tasks * Use reading and folder panes * Create and manage folders * Use auto reply * Use notes * Utilise Outlook's printing functionality 1 GETTING STARTED * Using the reading pane * Using the folder pane * Changing inbox views * Managing the to-do bar 2 EMAILING MESSAGES * Replying to and forwarding messages * Adding message options * Attaching files to an email message * Opening and saving attachments 3 OUTLOOK FOLDERS * Creating and managing folders * Moving messages into folders * Adding folders to favourites * Using search folder * Always moving messages in conversation * Automatically move messages with rules 4 MANAGING MESSAGES * Using instant search * Finding messages by criteria * Grouping and sorting messages * Categorising messages * Adding message follow up flags * Filtering messages with the people pane 5 USING AUTO REPLY * Replying to messages whilst you are away * Managing auto reply settings * Applying rules to auto reply 6 OUTLOOK CALENDARS * Adding and editing appointments * Adding calendar reminders * Moving and copying appointments * Creating all day events * Recurring appointments * Sharing your calendar * Opening another user's calendar 7 PLANNING A MEETING * Arranging meetings * Inviting attendees to meetings * Responding to meeting invites 8 OUTLOOK CONTACTS * Creating and editing a contact * Saving emails as contacts * Finding contacts * Sending messages to contacts * Creating contact groups 9 ADDING TASKS * Creating and editing tasks * Completing tasks * Assigning a task to another user * Responding to a task request 10 NOTES * Creating and editing tasks * Emailing notes * Sticking notes on your desktop 11 PRINTING * Printing messages * Printing calendars * Printing contacts