4149 Leadership courses

Duration 1 Days 6 CPD hours This course is intended for Individuals taking this course may be new managers and individual contributors seeking to develop or enhance leadership abilities with practical skills. Overview Transition from an individual contributor to a leader. Develop an effective team. Lead a team effectively. Increase your effectiveness in leading different types of teams. Develop a team mission, values statement, and vision to achieve business results. You have developed skills to be successful in your field. In this course, you will learn the practical skills you need to be an effective leader in your organization. Leadership enhances the skills employees at all levels need to be truly successful. When you learn practical leadership skills, you\'ll have the ability to motivate, coach, communicate with, and teach employees in such a way that they are more effective in their jobs and, as a result, you become more effective in your job. Private classes on this topic are available. We can address your organization?s issues, time constraints, and save you money, too. Contact us to find out how. Prerequisites Students should possess experience working in an organization as an individual contributor or possibly as a manager. 1. TRANSITIONING FROM INDIVIDUAL CONTRIBUTOR TO LEADER * Define Leadership * Identify Your Leadership Style * Redefine Your Role 2. DEVELOPING AN EFFECTIVE TEAM * Build an Effective Team * Coach for Performance * Empower Your Team Members 3. LEADING A TEAM EFFECTIVELY * Influence for Results * Lead Your Team Through Organizational Change 4. LEADING DIFFERENT TYPES OF TEAMS * Work with Different Types of Teams * Overcome Communication Barriers * Overcome Issues Among Team Members 5. ALIGNING YOUR STRATEGY FOR BUSINESS RESULTS * Establish a Team Mission * Determine Team Core Values * Write a Team Vision Statement

Duration 3 Days 18 CPD hours This course is intended for The target audience include, but is not limited to:   Relationship managers Customer experience (CX) managers Account managers Service delivery managers Service desk managers Service Level Managers Enterprise Architects Service and Solution Architects Business Analysts Product Owners Marketing Managers Project Managers Portfolio Managers Supplier relationship Managers Vendor Managers Contract Managers Customer experience/User experience Designers Consultants Overview The purpose of this course is to give the delegate the understanding to optimize the value of the journey for all stakeholders, for example, to convert opportunity and demand into value and to drive stakeholder value. Engagement is important in the optimization of service value because, as ITIL Foundation explained, service value is co-created through the involvement of users, customers, sponsors, service providers, or any other stakeholder. This course introduces ways and methods to drive stakeholder value and encourage stakeholders contribute to the creation of service value by exploring the following:   Value propositions Fostering relationships Keeping engagement channels open Shaping demand Designing service offerings Aligning and agreeing expectations Co-creating service experiences Realizing value This course covers key topics such as SLA design, multi-supplier management, communication, relationship management, CX and UX design, customer journey mapping, and more. It will provide candidates with the tools to increase stakeholder satisfaction which is integral to business success in the current competitive landscape. The associated certification exam voucher is included with this course. As an ITIL© Accredited Training Organization of PeopleCert, all students attending this training will be provided with the exam voucher as a part of delivery. HOW CUSTOMER JOURNEYS ARE DESIGNED * Understand the concept of the customer journey * Understand the ways of designing and improving customer journeys * HOW TO TARGET MARKETS AND STAKEHOLDERS * Understand the characteristics of markets * Understand marketing activities and techniques * Know how to describe customer needs and internal and external factors that affect these * Know how to identify service providers and explain their value propositions * HOW TO FOSTER STAKEHOLDER RELATIONSHIPS * Understand the concepts mutual readiness and maturity * Understand the different supplier and partner relationship types, and how these are managed * Know how to develop customer relationships * Know how to analyze customer needs * Know how to use communication and collaboration activities and techniques * Know how the ?Relationship management? practice can be applied to enable and contribute to fostering relationships * Know how the ?Supplier management? practice can be applied to enable and contribute to supplier and partner relationships management * HOW TO SHAPE DEMAND AND DEFINE SERVICE OFFERINGS * Understand methods for designing digital service experiences based on value driven, data driven and user centered service design * Understand approaches for selling and obtaining service offerings * Know how to capture, influence and manage demand and opportunities * Know how to collect, specify and prioritize requirements from a diverse range of stakeholders * Know how the ?Business analysis? practice can be applied to enable and contribute to requirement management and service design * HOW TO ALIGN EXPECTATIONS AND AGREE DETAILS OF SERVICES * Know how to plan for value co-creation * Know how to negotiate and agree service utility, warranty and experience * Know how the ?Service level management? practice can be applied to enable and contribute to service expectation management HOW TO ONBOARD AND OFFBOARD CUSTOMERS AND USERS * Understand key transition, onboarding and offboarding activities * Understand the ways of relating with users and fostering user relationships * Understand how users are authorized and entitled to services * Understand different approaches to mutual elevation of customer, user and service provider capabilities * Know how to prepare onboarding and offboarding plans * Know how to develop user engagement and delivery channels * Know how the ?Service Catalogue management? practice can be applied to enable and contribute to offering user services * Know how the ?Service Desk? practice can be applied to enable and contribute to user engagement HOW TO ACT TOGETHER TO ENSURE CONTINUAL VALUE CO-CREATION * Understand how users can request services * Understand methods for triaging of user requests * Understand the concept of user communities * Understand methods for encouraging and managing customer and user feedback * Know how to foster a service mindset (attitude, behavior and culture) * Know how to use different approaches to provision of user services * Know how to seize and deal with customer and user ?moments of truth? * Know how the ?Service request management? practice can be applied to enable and contribute to service usage HOW TO REALIZE AND VALIDATE SERVICE VALUE * Understand methods for measuring service usage and customer and user experience and satisfaction * Understand charging mechanisms * Know how to assess service value realization * Know how to prepare to evaluate and improve the customer journey * Know how the ?Portfolio management? practice can be applied to enable and contribute to service value realization * ITIL© is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo? is a trade mark AXELOS Limited used, under permission of AXELOS Limited. All rights reserved. IT Infrastructure Library© is a registered trade mark of the AXELOS Limited used, under permission of AXELOS Limited. All rights reserved. ADDITIONAL COURSE DETAILS: Notes New Horizons is an Authorised Training Organisation (ATO) for Peoplecert for ITIL4 Nexus Humans ITIL 4 Specialist Drive Stakeholder Value (DSV) with Exam training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the ITIL 4 Specialist Drive Stakeholder Value (DSV) with Exam course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Values based leadership training for subject leaders and Heads of Music. Keep music and the arts not just afloat, but thriving, within your school.

This course has been designed and approved by the ILM (Institute of Leadership and Management). The recognition from the ILM means delegates receive an ILM Recognised Certificate from the ILM upon successful completion of the course. All of our ILM Programmes are provided in partnership with The BCF Group [https://www.thebcfgroup.co.uk/interpersonal/train-the-trainer.php], which is the ILM Approved Centre we deliver under. -------------------------------------------------------------------------------- VENUE DETAILS NOTTINGHAM The BCF Group Ltd, 5 Wheatcroft Business Park, Landmere Lane, Edwalton, Nottingham, NG12 4DG  Suitable for Wheelchairs All Nottingham courses are held at the head office of The BCF Group. The comfortable training suites (which are situated on ground level, as well as the toilet facilities, making them wheelchair-friendly) are fully air conditioned with natural daylight. Plentiful on-site free car parking is also available. -------------------------------------------------------------------------------- IN-HOUSE COURSES Our Train The Trainer course has been developed and refined over the many years we have been providing it to delegates from organisations in virtually every industry. The course syllabus is flexible and can be tailored to the specific requirements of your organisation and industry. If you would like to discuss how we can tailor this Train The Trainer course for you and/or run it at your premises, please contact us. -------------------------------------------------------------------------------- SCHEDULED COURSES CLASSROOM COURSE - NOTTINGHAM (NG12 4DG) Classroom training courses enable you to benefit from having the tutor and other delegates right there in the room with you. Face-to-face training sessions are one of the best ways to learn, as it is easy to ask questions and have group discussions. Cost: £895 + vat * 16-17 April 2024 - COURSE FULL * 29-30 April 2024 * 18-19 June 2024 * 15-16 August 2024 * 14-15 October 2024 * 03-04 December 2024 CLASSROOM COURSE - READING (RG41 5QS) Classroom training courses enable you to benefit from having the tutor and other delegates right there in the room with you. Face-to-face training sessions are one of the best ways to learn, as it is easy to ask questions and have group discussions. Cost: £895 + vat * 05-06 March 2024 * 25-26 June 2024 * 26-27 September 2024 * 05-06 December 2024 ZOOM™ COURSE Attending a course via Zoom videoconferencing gives you all of the benefits of classroom training without the need to leave your home or office. You still benefit from a real tutor facilitating the programme, and the content is exactly the same. Cost: £795 + vat * March 2024 - 25th March (morning), 25th March (afternoon), 26th March (morning), 26th March (afternoon) * May 2024 - 21st May (morning), 21st May (afternoon), 22nd May (morning), 22nd May (afternoon) * July 2024 - 18th July (morning), 18th July (afternoon), 19th July (morning), 19th July (afternoon) * September 2024 - 18th September (morning), 18th September (afternoon), 19th September (morning), 19th September (afternoon) * November 2024 - 13th November (morning), 13th November (afternoon), 14th November (morning), 14th November (afternoon) * January 2025 - 21st January (morning), 21st January (afternoon), 22nd January (morning), 22nd January (afternoon)

Change is inevitable. Learn ways to help people constructively work through change.

Wanna learn something simple yet so amazing that it's going to blow your mind? Good, because this little workshop's a gem. Join Happy Human Training's Cami Rose as she shares her decades of experience as a counsellor and coach with an introduction to the power of noticing and the crucial role it can play in helping us better manage our day to day stresses, challenges and relationships.

Duration 3 Days 18 CPD hours This course is intended for This course is designed for anyone who needs an understanding of IT Service Management to help deliver better value to customers. It is appropriate for all IT staff and management, as well as customers who work closely with IT to support business requirements. This course is also designed for students who are seeking the ITIL© 4 Foundation certification and who want to prepare for ITIL© 4 Foundation exam. Overview By the completion of this course, you will have a deep understanding of the 7 Guiding Principles, 4 Dimensions of Service Management, 34 ITIL© Practices, and the new Service Value Chain that incorporate the core of ITIL© version 4. ITIL© is the world?s leading best practice framework for implementing IT Service Management. ITIL version 4 introduces IT Service Management through the lens of a Service Value System (SVS), which provides a holistic end-to-end view of how to successfully contribute to business value, and also how to leverage concepts from models such as Lean IT, Agile, DevOps and Organizational Change Management. This foundational course immerses you in the guiding principles, dimensions, and practices of ITIL© 4. This course will earn you 21 PDUs. This class includes an exam voucher. 1 - ITIL 4 OVERVIEW * Introduction to ITIL * Key Concepts of ITIL 2 - THE ITIL FRAMEWORK * The Four Dimensions of Service Management * The ITIL Service Value System 3 - THE ITIL GUIDING PRINCIPLES * Focus on Value * Start Where You Are * Progress Iteratively with Feedback * Collaborate and Promote Visibility * Think and Work Holistically * Keep It Simple and Practical * Optimize and Automate 4 - THE ITIL SERVICE VALUE SYSTEM (SVS) * Governance * The Service Value Chain * Continual Improvement 5 - KEY ITIL PRACTICES * Continual Improvement * Service Level Management * Change Control * Incident Management * Service Request Management * Service Desk * Problem Management 6 - OTHER ITIL PRACTICES * General Management Practices * Service Management Practices * Technical Management Practices

Duration 3 Days 18 CPD hours This course is intended for IT Professionals who expect to or who have recently transitioned into a management role will benefit from this course. Overview Make a smooth transition into management Develop your authentic leadership style Engage and empower staff to achieve excellence Build high-performing, collaborative teams Apply delegation best practices Attract and retain great staff From developing an inspiring vision and empowering members to reach it, to meeting deadlines, and evaluating results. This course will teach students the skills and behaviors needed to successfully transition into an IT manager role. Private classes on this topic are available. We can address your organization?s issues, time constraints, and save you money, too. Contact us to find out how. 1. MAKING THE TRANSITION INTO LEADERSHIP * Defining Success * Developing Leadership Competencies * Acting as Leader, Liaison, Figurehead. Monitor, Disseminator, and Spokesperson * Allocating Resources * Acting Entrepreneurially * Negotiating and Handling Disturbances 2. BUILDING TRUST, ENGAGEMENT AND INVOLVEMENT * Applying SCARF * Leading by Example with the 5 Components of Emotional Intelligence - Self-Awareness, Self-Regulation, Motivation, Empathy, and Social Skill * Engaging, Involving, and Motivating Others * The 4 Disciplines of Motivation - Behavioral, Cognitive, Psychodynamic, and Humanistic * Working with Differing Personality Styles * Developing Your Leadership Psychological Toolkit * Discovering and Meeting Stakeholder Expectations 3. COLLABORATION & TEAMS * Creating, Facilitating, and Maintaining Teams * Building a Team through Culture, Human to Human Relationships, Effective Communication, and Setting and Meeting Goals & Objectives * Modern, Autonomous, Self-Organizing, and Cross-Functional Teams 4. BUILDING PEOPLE WITH CHALLENGING WORK * Willingness to Delegate * Delegating Successfully - Preparing and Researching, Clarifying the Intent of the Task, Planning Your Delegation, Delegating Responsibility and Empowering Your Staff to Take Action, and Providing Ongoing Support and Oversight 5. ATTRACTING AND KEEPING GREAT PEOPLE * Managing Performance * Knowing Your Staff * Checking Assumptions * Engaging Your Team * Leading and Coaching for Success * Managing Disruption

This course aims to demystify the accounting language so that you are in control of the financial performance of your business, helping you forecast for the future, evaluate your current efforts, and establish strategies to meet your goals.

One day e-ALS Course. The ALS course is designed for healthcare professionals who would be expected to apply the skills taught as part of their clinical duties.