ITIL courses in Leeds

Duration 3 Days 18 CPD hours This course is intended for The target audience include, but is not limited to:   Relationship managers Customer experience (CX) managers Account managers Service delivery managers Service desk managers Service Level Managers Enterprise Architects Service and Solution Architects Business Analysts Product Owners Marketing Managers Project Managers Portfolio Managers Supplier relationship Managers Vendor Managers Contract Managers Customer experience/User experience Designers Consultants Overview The purpose of this course is to give the delegate the understanding to optimize the value of the journey for all stakeholders, for example, to convert opportunity and demand into value and to drive stakeholder value. Engagement is important in the optimization of service value because, as ITIL Foundation explained, service value is co-created through the involvement of users, customers, sponsors, service providers, or any other stakeholder. This course introduces ways and methods to drive stakeholder value and encourage stakeholders contribute to the creation of service value by exploring the following:   Value propositions Fostering relationships Keeping engagement channels open Shaping demand Designing service offerings Aligning and agreeing expectations Co-creating service experiences Realizing value This course covers key topics such as SLA design, multi-supplier management, communication, relationship management, CX and UX design, customer journey mapping, and more. It will provide candidates with the tools to increase stakeholder satisfaction which is integral to business success in the current competitive landscape. The associated certification exam voucher is included with this course. As an ITIL© Accredited Training Organization of PeopleCert, all students attending this training will be provided with the exam voucher as a part of delivery. HOW CUSTOMER JOURNEYS ARE DESIGNED * Understand the concept of the customer journey * Understand the ways of designing and improving customer journeys * HOW TO TARGET MARKETS AND STAKEHOLDERS * Understand the characteristics of markets * Understand marketing activities and techniques * Know how to describe customer needs and internal and external factors that affect these * Know how to identify service providers and explain their value propositions * HOW TO FOSTER STAKEHOLDER RELATIONSHIPS * Understand the concepts mutual readiness and maturity * Understand the different supplier and partner relationship types, and how these are managed * Know how to develop customer relationships * Know how to analyze customer needs * Know how to use communication and collaboration activities and techniques * Know how the ?Relationship management? practice can be applied to enable and contribute to fostering relationships * Know how the ?Supplier management? practice can be applied to enable and contribute to supplier and partner relationships management * HOW TO SHAPE DEMAND AND DEFINE SERVICE OFFERINGS * Understand methods for designing digital service experiences based on value driven, data driven and user centered service design * Understand approaches for selling and obtaining service offerings * Know how to capture, influence and manage demand and opportunities * Know how to collect, specify and prioritize requirements from a diverse range of stakeholders * Know how the ?Business analysis? practice can be applied to enable and contribute to requirement management and service design * HOW TO ALIGN EXPECTATIONS AND AGREE DETAILS OF SERVICES * Know how to plan for value co-creation * Know how to negotiate and agree service utility, warranty and experience * Know how the ?Service level management? practice can be applied to enable and contribute to service expectation management HOW TO ONBOARD AND OFFBOARD CUSTOMERS AND USERS * Understand key transition, onboarding and offboarding activities * Understand the ways of relating with users and fostering user relationships * Understand how users are authorized and entitled to services * Understand different approaches to mutual elevation of customer, user and service provider capabilities * Know how to prepare onboarding and offboarding plans * Know how to develop user engagement and delivery channels * Know how the ?Service Catalogue management? practice can be applied to enable and contribute to offering user services * Know how the ?Service Desk? practice can be applied to enable and contribute to user engagement HOW TO ACT TOGETHER TO ENSURE CONTINUAL VALUE CO-CREATION * Understand how users can request services * Understand methods for triaging of user requests * Understand the concept of user communities * Understand methods for encouraging and managing customer and user feedback * Know how to foster a service mindset (attitude, behavior and culture) * Know how to use different approaches to provision of user services * Know how to seize and deal with customer and user ?moments of truth? * Know how the ?Service request management? practice can be applied to enable and contribute to service usage HOW TO REALIZE AND VALIDATE SERVICE VALUE * Understand methods for measuring service usage and customer and user experience and satisfaction * Understand charging mechanisms * Know how to assess service value realization * Know how to prepare to evaluate and improve the customer journey * Know how the ?Portfolio management? practice can be applied to enable and contribute to service value realization * ITIL© is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo? is a trade mark AXELOS Limited used, under permission of AXELOS Limited. All rights reserved. IT Infrastructure Library© is a registered trade mark of the AXELOS Limited used, under permission of AXELOS Limited. All rights reserved. ADDITIONAL COURSE DETAILS: Notes New Horizons is an Authorised Training Organisation (ATO) for Peoplecert for ITIL4 Nexus Humans ITIL 4 Specialist Drive Stakeholder Value (DSV) with Exam training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the ITIL 4 Specialist Drive Stakeholder Value (DSV) with Exam course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 3 Days 18 CPD hours This course is intended for This course is designed for anyone who needs an understanding of IT Service Management to help deliver better value to customers. It is appropriate for all IT staff and management, as well as customers who work closely with IT to support business requirements. This course is also designed for students who are seeking the ITIL© 4 Foundation certification and who want to prepare for ITIL© 4 Foundation exam. Overview By the completion of this course, you will have a deep understanding of the 7 Guiding Principles, 4 Dimensions of Service Management, 34 ITIL© Practices, and the new Service Value Chain that incorporate the core of ITIL© version 4. ITIL© is the world?s leading best practice framework for implementing IT Service Management. ITIL version 4 introduces IT Service Management through the lens of a Service Value System (SVS), which provides a holistic end-to-end view of how to successfully contribute to business value, and also how to leverage concepts from models such as Lean IT, Agile, DevOps and Organizational Change Management. This foundational course immerses you in the guiding principles, dimensions, and practices of ITIL© 4. This course will earn you 21 PDUs. This class includes an exam voucher. 1 - ITIL 4 OVERVIEW * Introduction to ITIL * Key Concepts of ITIL 2 - THE ITIL FRAMEWORK * The Four Dimensions of Service Management * The ITIL Service Value System 3 - THE ITIL GUIDING PRINCIPLES * Focus on Value * Start Where You Are * Progress Iteratively with Feedback * Collaborate and Promote Visibility * Think and Work Holistically * Keep It Simple and Practical * Optimize and Automate 4 - THE ITIL SERVICE VALUE SYSTEM (SVS) * Governance * The Service Value Chain * Continual Improvement 5 - KEY ITIL PRACTICES * Continual Improvement * Service Level Management * Change Control * Incident Management * Service Request Management * Service Desk * Problem Management 6 - OTHER ITIL PRACTICES * General Management Practices * Service Management Practices * Technical Management Practices

Duration 3 Days 18 CPD hours This course is intended for Delegates attending this course must have successfully achieved the ITIL 4 Foundation Qualification; your certificate must be presented as documentary evidence to gain admission to this course. Although there is no mandatory requirement, ideally candidates should have at least two years professional experience working in IT Service Management. The ITIL 4 DPI Qualification would most likely suit the following delegates: Individuals continuing of their journey in service management ITSM managers and aspiring ITSM managers Managers of all levels involved in shaping direction and strategy or developing a continually improving team Existing ITIL qualification holders wishing to develop their knowledge The above list is a suggestion only; individuals may wish to attend based on their own career aspirations, personal goals or objectives. Delegates may take as few or as many Intermediate qualifications as they require, and to suit their needs. Overview The purpose of the ITIL 4 Direct Plan and Improve Qualification is: To provide the candidate with the practical skills necessary to create a ?learning and improving? IT organization, with a strong and effective strategic direction To provide practitioners with a practical and strategic method for planning and delivering continual improvement with the necessary agility The objectives of this course are to: Understand the Key Concepts of Direct, Plan & Improve Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context Understand the role of GRC (Governance, Risk & Compliance) and know how to integrate the principles and methods into the service value system Understand and know how to use the key principles and methods of continual improvement for all types of improvements Understand and know how to use the key principles and methods of Organizational Change Management to direction, planning and improvement Understand and know how to use the key principles and methods of measurement and reporting in directing, planning and improvement Understand and know how to direct, plan and improve value streams and practices This unique and central course covers requirements in both the ITIL Managing Professional and ITIL Strategic Leader designations. As such, this course is a must-have in any ITIL 4 professional development plan. You will gain the practical skills needed to establish a ?learning and improving? IT organization that possess a strong and targeted strategic direction. This class includes an exam voucher. Prerequisites * ITIL© 4 Foundation 1 - KEY CONCEPTS OF DIRECT, PLAN AND IMPROVE * Knowing key terms * Differentiating between principle concepts * Defining the relationship of Values, Outcomes, Costs and Risks 2 - SCOPING WHAT IS TO BE DIRECTED * Cascading goals and requirements * Deciphering effective policies, controls and guidelines * Placing decision-making authority at the correct level 3 - THE ROLE OF GRC IN THE SERVICE VALUE SYSTEM * The role of risk management * How governance impacts DPI * Ensuring that controls are sufficient but not excessive 4 - PRINCIPLES AND METHODS FOR CONTINUAL IMPROVEMENT * Leverage the ITIL CI model * Identify assessment objectives and outputs * Select the appropriate assessment method * Prioritize desired outcomes * Build, justify and advocate your business case * Conduct improvement reviews and lessons learned sessions * Embed CI at all levels of the service value stream 5 - APPLYING COMMUNICATION AND ORGANIZATIONAL CHANGE MANAGEMENT * The nature and benefits of OCM * Manage, communicate effectively, and influence stakeholders * Establish valuable interfaces across the value chain 6 - EFFECTIVE MEASURING AND REPORTING * Defining indicators and metrics to support objectives 7 - DIRECT, PLAN AND IMPROVE VALUE STREAMS * Recognizing the differences between value streams and practices * Choosing the right methods and techniques to direct, plan and improve value streams ADDITIONAL COURSE DETAILS: Notes New Horizons is an Authorised Training Organisation (ATO) for Peoplecert for ITIL4 Nexus Humans ITIL 4 Strategist Direct Plan and Improve (DPI) with Exam training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the ITIL 4 Strategist Direct Plan and Improve (DPI) with Exam course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Want to learn how to deliver high-quality IT services that meet the needs of your business and customers? Then take the ITIL Foundation course.

Discover the transformative power of ITIL Practitioner in just one course! Unleash your potential in IT Service Management, master principles and themes, embrace organizational change, and unlock the secrets of continual improvement. Join us on a journey to IT excellence.

Explore ITIL4 Foundation, a comprehensive course delving into modern IT service management practices. Learn key concepts, principles, and processes to enhance organisational efficiency and align IT services with business goals. -------------------------------------------------------------------------------- ABOUT THIS COURSE -------------------------------------------------------------------------------- * £519.00 * 153 lessons * Accredited training * Certificate of completion included * Exam included -------------------------------------------------------------------------------- Course curriculum * Module 1 - Introduction * 1.1 Tutor Introduction * 1.2 Certifications * 1.3 Course Features * 1.4 Why ITIL? * Module 2 - Key Concepts * 2.1 What is a Service? * 2.2 What is Utility? * 2.3 What is Warranty? * 2.4 What are Customers, Users and Sponsors? * 2.5 What is Service Management? * 2.6 Creating value with Services * 2.7 Value & Value Co-creation * 2.8 What is Value? * 2.9 Organisations and Stakeholders * 2.10 Service Providers * 2.11 Other Stakeholders * 2.12 Value: Outcome, Cost and Risk * 2.13 Figure, Balance, Outcomes, Costs, Risks * 2.14 Outputs and Outcomes * 2.15 Cost * 2.16 Risk - Part 1 * 2.17 Risk - Part 2 * 2.18 Utility & Warranty - Part 1 * 2.19 Utility & Warranty - Part 2 * 2.20 Services Offerings * 2.21 Services Relationship * 2.22 Service Provisions * 2.23 Services Relationship Model * 2.24 Goods, Resources & Actions * 2.25 Products & Services * Test Your Knowledge Quiz * Module 3 - Guiding Principals * 3.1 Guiding Principles - Introduction Part 1 * 3.2 Guiding Principles - Introduction Part 2 * 3.3 Guiding Principles - The Key Message is Discussed! * 3.4 Guiding Principles - Nature, Use & Interaction of the Guiding Principles * 3.5 Focus on Value - The Key Message Discussed! * 3.6 Focus on Value - The Service Consumer & What is their Perspective of Value * 3.7 Focus on Value - The Customer Experience * 3.8 Focus on Value - How to Apply the Principle! * 3.9 Start Where You Are - Key Message Discussed! * 3.10 Start Where Your Are - Assess Where You Are * 3.11 Start Where You Are - The Role of Measurement * 3.12 Start Where You Are - How to Apply the Principle! * 3.13 Progress Iteratively with Feedback - Key Message Discussed! * 3.14 Progress Iteratively with Feedback - The Role of Feedback * 3.15 Progress Iteratively with Feedback - Iteration & Feedback Together * 3.16 Progress Iteratively with Feedback - How to Apply the Principle * 3.17 Collaborate & Promote Visibility - Key Message Discussed! (Part 1) * 3.18 Collaborate & Promote Visibility - Key Message Discussed! (Part 2) * 3.19 Collaborate & Promote Visibility - Key Message Discussed! (Part 3) * 3.20 Collaborate & Promote Visibility - Whom to Collaborate with (Part 1) * 3.21 Collaborate & Promote Visibility - Whom to Collaborate with (Part 2) * 3.22 Collaborate & Promote Visibility - Communication for Improvement * 3.23 Collaborate & Promote Visibility - Increasing Urgency Through Visibility (Part 1) * 3.24 Collaborate & Promote Visibility - Increasing Urgency Through Visibility (Part 2) * 3.25 Collaborate & Promote Visibility - Increasing Urgency Through Visibility (Part 3) * 3.26 Collaborate & Promote Visibility - How to Apply * 3.27 Think & Work Holistically - Key Message Discussed! (Part 1) * 3.28 Think & Work Holistically - Key Message Discussed! (Part 2) * 3.29 Think & Work Holistically - Key Message Discussed! (Part 3) * 3.30 Think & Work Holistically - How to Apply the Principle * 3.31 Optimise & Automate - Key Message Discussed! (Part 1) * 3.32 Optimise & Automate - The Key Message Discussed! (Part 2) * 3.33 Optimise & Automate - The Road to Optimisation (Part 1) * 3.34 Optimise & Automate - The Road to Optimisation (Part 2) * 3.35 Optimise & Automate - How to Apply the Principle * 3.36 Keep it Simple and Practical - Key Message Discussed! * 3.37 Keep it Simple & Practical - How to Apply the Principle * 3.38 Principle Interaction * Test Your Knowledge Quiz * Module 4 - 4 Dimensions of Service Management * 4.1 Introduction * 4.2 The 4 Dimensions of Service Management * 4.3 Organisation & People (Part 1) * 4.4 Organisations & People (Part 2) * 4.5 Organisation & People (Part 3) * 4.6 Information & Technology (Part 1) * 4.7 Information & Technology (Part 2) * 4.8 Information & Technology (Part 3) * 4.9 Information & Technology (Part 4) * 4.10 Partners & Suppliers (Part 1) * 4.11 Partners & Suppliers (Part 2) * 4.12 Partners & Suppliers (Part 3) * 4.13 Partners & Suppliers (Part 4) * 4.14 Partners & Suppliers (Part 5) * 4.15 Partners & Suppliers (Part 6) * 4.16 Value Streams & Processes (Part 1) * 4.17 Value Streams & Processes (Part 2) * 4.18 Value Streams & Processes (Part 3) * 4.19 Value Streams & Processes (Part 4) * Test Your Knowledge Quiz * Module 5 - The Service Value System * 5.1 Introduction * 5.2 Describe the ITIL Service Value System (Part 1) * 5.3 Describe the ITIL Service Value System (Part 2) * 5.4 Describe the ITIL Service Value System (Part 3) * 5.5 Describe the ITIL Service Value System (Part 4) * Test Your Knowledge Quiz * Module 6 - Service Value Chain and the Service Value Stream * 6.1 Learning Objectives * 6.2 Service Value Chain Model * 6.3 The Interconnected Service Value Chain "elements" * 6.4 The Interconnected Service Value Chain "more" * 6.5 The Interconnected Service Value Chain "Value Streams" * 6.6 The Interconnected Service Value Chain "Steps" * 6.7 Plan * 6.8 Improve * 6.9 Engage * 6.10 Design & Transition * 6.11 Obtain/Build * 6.12 Deliver & Support * Test Your Knowledge Quiz ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. The swirl logo ™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Venture into the realm of IT service excellence with the ITIL Practitioner course, where the chronicles of Information Technology Infrastructure Library (ITIL) come to life. This immersive educational experience is tailored to enlighten enthusiasts on the intricate tapestry of IT Service Management (ITSM) and the Continuous Service Improvement (CSI) model that stands at the heart of ITIL practices. From the foundational bricks of principles and themes, the course ascends to the strategic nuances of Organizational Change Management (OCM), ensuring participants grasp the transformative nature of IT services. The curriculum delves into the mechanisms that fortify communication as a catalyst for service enhancement. Learners are equipped with the proficiency to employ metrics and measurement as a compass for ITSM efficacy. As the narrative progresses, the course unravels the synthesis of CSI within the broader ITIL framework, beckoning participants to not just witness but also weave the future of IT services and their governance. Learning Outcomes * Understand the core principles of ITIL and ITSM, including the CSI model. * Develop insights into effective Organizational Change Management. * Learn to foster impactful communication strategies within IT service management. * Acquire the ability to measure and utilize metrics for IT service enhancement. * Integrate CSI strategies effectively within ITIL and organizational practices. WHY CHOOSE THIS ITIL PRACTITIONER COURSE? 1. Unlimited access to the course for a lifetime. 2. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. 3. Structured lesson planning in line with industry standards. 4. Immerse yourself in innovative and captivating course materials and activities. 5. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. 6. Flexibility to complete the Course at your own pace, on your own schedule. 7. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. 8. Unlock career resources for CV improvement, interview readiness, and job success. WHO IS THIS ITIL PRACTITIONER COURSE FOR? * IT professionals seeking to expand their ITIL knowledge. * Managers overseeing IT service management teams. * Change agents responsible for implementing IT service improvements. * Individuals aspiring to integrate ITIL practices within their organizations. * Analysts focused on service management metrics and performance. CAREER PATH * ITIL Practitioner: £35,000 - £60,000 * IT Service Manager: £40,000 - £70,000 * Change Manager: £45,000 - £65,000 * ITIL Consultant: £50,000 - £75,000 * Quality Assurance Manager: £40,000 - £60,000 * Performance Analyst: £30,000 - £50,000 PREREQUISITES This ITIL Practitioner does not require you to have any prior qualifications or experience. You can just enrol and start learning.This ITIL Practitioner was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. CERTIFICATION After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. COURSE CURRICULUM Introduction to ITIL Practitioner Course Introduction 00:14:00 ITSM & Continual Improvement Learning Objectives 00:06:00 Selecting a Management System 00:11:00 Systems Thinking 00:13:00 The 4Ps 00:13:00 Communication & Management Systems 00:14:00 Organizational Capabilities 00:10:00 Adopt, Adapt & Realize 00:15:00 Outside-in vs Inside-out Thinking  00:11:00 Defining a Service 00:05:00 Metrics & Measurement 00:06:00 Improvement, the Practitioner & CSI 00:10:00 Driving IT Service Management Summary  00:15:00 Checkpoint 00:16:00 Principles & Themes Learning Objectives 00:04:00 Principles 00:24:00 Themes 00:09:00 Principles & Themes in Practice  00:08:00 Principles & Themes Summary 00:03:00 Checkpoint 00:07:00 Organizational Change Management (OCM) Learning Objectives 00:02:00 Role & Impact of OCM on Improvement 00:07:00 OCM Activities 00:16:00 OCM & Systems Thinking  00:06:00 OCM Summary 00:06:00 Checkpoint 00:10:00 Effective Communication to enable CSI Learning Objectives 00:01:00 Value, Importance & Benefit of Good Communication 00:05:00 Principles of Communication 00:11:00 Role of Influence 00:07:00 Communication Summary 00:05:00  Checkpoint 00:09:00 Use Metrics & Measurement Learning Objectives 00:02:00 CSFs, KPIs & Improvement 00:18:00 Analyze CSFs & KPIs in Context 00:09:00 Assessments 00:04:00  Use Metrics & Measurement Summary  00:05:00 Design a Report 00:07:00 Checkpoint 00:07:00 CSI Approach Learning Objectives 00:02:00 It Depends 00:09:00 Approach Deconstructed 00:25:00 Goal Question Metric (GQM) Approach Introduction 00:08:00 CSI Approach Summary 00:05:00 Checkpoint 00:06:00 Integrating CSI with ITIL & Beyond Learning Objectives 00:01:00 CSI Approach for the ITIL Practitioner 00:07:00 CSI Approach in ITIL  00:25:00 CSI Approach, PRINCE2 & RESILIA  00:06:00 Integrating CSI with ITIL & Beyond Summary  00:03:00 Checkpoint 00:06:00 Workbooks Workbooks - ITIL Practitioner - Video Training Course 00:00:00 Assignment Assignment - ITIL Practitioner 00:00:00

OVERVIEW Uplift Your Career & Skill Up to Your Dream Job - Learning Simplified From Home! Kickstart your career & boost your employability by helping you discover your skills, talents and interests with our special ITIL Foundation Course. You'll create a pathway to your ideal job as this course is designed to uplift your career in the relevant industry. It provides professional training that employers are looking for in today's workplaces. The ITIL Foundation Course is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This ITIL Foundation Course has been designed by industry experts to provide our learners with the best learning experience possible to increase their understanding of their chosen field. This ITIL Foundation Course, like every one of Study Hub's courses, is meticulously developed and well researched. Every one of the topics is divided into elementary modules, allowing our students to grasp each lesson quickly. At StudyHub, we don't just offer courses; we also provide a valuable teaching process. When you buy a course from StudyHub, you get unlimited Lifetime access with 24/7 dedicated tutor support. WHY BUY THIS ITIL FOUNDATION? 1. Unlimited access to the course for forever 2. Digital Certificate, Transcript, student ID all included in the price 3. Absolutely no hidden fees 4. Directly receive CPD accredited qualifications after course completion 5. Receive one to one assistance on every weekday from professionals 6. Immediately receive the PDF certificate after passing 7. Receive the original copies of your certificate and transcript on the next working day 8. Easily learn the skills and knowledge from the comfort of your home CERTIFICATION After studying the course materials of the ITIL Foundation there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. WHO IS THIS COURSE FOR? This ITIL Foundation course is ideal for * Students * Recent graduates * Job Seekers * Anyone interested in this topic * People already working in the relevant fields and want to polish their knowledge and skill. PREREQUISITES This ITIL Foundation does not require you to have any prior qualifications or experience. You can just enrol and start learning.This ITIL Foundation was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. CAREER PATH As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This ITIL Foundation is a great way for you to gain multiple skills from the comfort of your home. COURSE CURRICULUM Course Introduction Course Organization 00:10:00 Course Conventions 00:06:00 Introduction to ITSM ITSM as a Practice 00:31:00 ITSM Lifecycle 00:14:00 ITSM Summary 00:10:00 Continual Service Improvement CSI Introduction 00:23:00 Step Improvement Process 00:10:00 CSI Summary 00:07:00 Service Operation Introduction to Service Operation 00:23:00 Service Operation Processes 01:01:00 Service Operation Functions 00:19:00 Service Operation Summary 00:12:00 Service Transition Introduction to Service Transition 00:14:00 Service Transition Processes 00:57:00 Summary of Service Transition 00:10:00 Service Design Service Design Introduction 00:12:00 Service Design Processes 01:20:00 Service Design Summary 00:10:00 Service Strategy Service Strategy Introduction 00:30:00 Service Strategy Activities 00:21:00 Service Strategy Summary 00:12:00 Workbooks Workbooks - ITIL Foundation - Video Training Course 00:00:00

Duration 3 Days 18 CPD hours This course is intended for Delegates attending this course must have successfully achieved the ITIL 4 Foundation Qualification; your certificate must be presented as documentary evidence to gain admission to this course. Ideally, candidates should have at least two years of professional experience working in IT Service Management. The ITIL 4 CDS Qualification would most likely suit the following delegates: Individuals continuing their journey in service management ITSM managers and aspiring ITSM managers ITSM practitioners managing the operation of IT-enabled & digital products and services, and those responsible for the end-to-end delivery Existing ITIL qualification holders wishing to develop their knowledge The above list is a suggestion only; individuals may wish to attend based on their own career aspirations, personal goals or objectives. Delegates may take as few or as many Intermediate qualifications as they require, and to suit their needs. Overview The course includes core concepts describing how different types of work (value streams) are built, tested and delivered ?end-to-end? from beginning to end and with continual iterations and feedback loops. There is also a focus on areas such as testing, knowledge, customer and employee feedback, new technologies, supplier sourcing, and ways of managing work. During this course, you will: Understand how to plan and build a service value stream to create, deliver and support services Know how relevant ITIL practices contribute to creation, delivery, and support across the SVS and value streams Know how to create, deliver and support services Understand how to integrate different value streams and activities to create, deliver and support IT-enabled products and services, and relevant practices, methods, and tools Understand service performance, service quality, and improvement methods. This course begins your journey toward the ITIL Managing Professional designation. You will acquire insight that will allow you to integrate different value streams and activities to create, deliver and support IT-enabled products and services. Armed with this knowledge and skill set, you will be confident in running those IT-enabled services, teams and workflows successfully. This class includes an exam voucher. Prerequisites * ITIL© 4 Foundation 1 - PLANNING AND BUILDING A SERVICE VALUE STREAM * Tackling the concepts and challenges related to SVS * Using the ?shift left? approach * The true value of information and technology across the SVS 2 - CONTRIBUTING TO CREATION, DELIVERY AND SUPPORT * Using the value stream to design, develop and transition new services * Adding to a value stream by leveraging ITIL practices * Providing user support * Furthering the value stream for support through ITIL practices 3 - CREATING, DELIVERING AND SUPPORTING SERVICES * Coordinate, prioritize and structure activities * The value of buy vs. build, sourcing, and service integration and management

OVERVIEW This comprehensive course on ITIL Practitioner will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This ITIL Practitioner comes with accredited certification, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. HOW WILL I GET MY CERTIFICATE? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. WHO IS THIS COURSE FOR? There is no experience or previous qualifications required for enrolment on this ITIL Practitioner. It is available to all students, of all academic backgrounds. REQUIREMENTS Our ITIL Practitioner is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. CAREER PATH Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. COURSE CURRICULUM 9 sections • 52 lectures • 07:37:00 total length •Course Introduction!: 00:14:00 •Learning Objectives: 00:06:00 •Selecting a Management System: 00:11:00 •Systems Thinking: 00:13:00 •The 4Ps: 00:14:00 •Communication & Management Systems: 00:14:00 •Organizational Capabilities: 00:10:00 •Adopt, Adapt & Realize: 00:15:00 •Outside-in vs Inside-out Thinking: 00:11:00 •Defining a Service: 00:05:00 •Metrics & Measurement: 00:07:00 •Improvement, the Practitioner & CSI: 00:10:00 •Driving IT Service Management Summary: 00:15:00 •Checkpoint: 00:16:00 •Learning Objectives: 00:04:00 •Principles: 00:24:00 •Themes: 00:09:00 •Principles & Themes in Practice: 00:08:00 •Principles & Themes Summary: 00:03:00 •Checkpoint: 00:07:00 •Learning Objectives: 00:02:00 •Role & Impact of OCM on Improvement: 00:07:00 •OCM Activities: 00:16:00 •OCM & Systems Thinking: 00:06:00 •OCM Summary: 00:05:00 •Checkpoint: 00:10:00 •Learning Objectives: 00:01:00 •Value, Importance & Benefit of Good Communication: 00:05:00 •Principles of Communication: 00:11:00 •Role of Influence: 00:07:00 •Communication Summary: 00:05:00 •Checkpoint: 00:09:00 •Learning Objectives: 00:02:00 •CSFs, KPIs & Improvement: 00:18:00 •Analyze CSFs & KPIs in Context: 00:09:00 •Assessments: 00:04:00 •Use Metrics & Measurement Summary: 00:05:00 •Design a Report: 00:07:00 •Checkpoint: 00:08:00 •Learning Objectives: 00:02:00 •It Depends: 00:09:00 •Approach Deconstructed: 00:25:00 •Goal Question Metric (GQM) Approach Introduction: 00:08:00 •CSI Approach Summary: 00:05:00 •Checkpoint: 00:07:00 •Learning Objectives: 00:01:00 •CSI Approach for the ITIL Practitioner: 00:07:00 •CSI Approach in ITIL: 00:25:00 •CSI Approach, PRINCE2 & RESILIA: 00:06:00 •Integrating CSI with ITIL & Beyond Summary: 00:03:00 •Checkpoint: 00:06:00 •Workbooks - ITIL Practitioner - Video Training Course: 00:00:00