8 Courses in London

This is a highly interactive programme designed by the communication experts at TCM. The course helps learners to develop essential skills for everyday management. On this programme, delegates learn how to navigate the complex maze of having difficult conversations, managing performance, and giving bad news. Offering a proactive and hands on approach to teaching, the TCM trainers equip delegates with the confidence to have those crucial conversations, to prevent disputes before they escalate out of control and, to be assertive in addressing performance issues to achieve engagement and sustainable outcomes.

The TCM Group's National Certificate in Workplace Mediation course offers an in-depth analysis of mediation, with particular reference to resolving business complaints, disputes and conflict. The course uses a variety of learning and teaching methods. During the course, participants are encouraged to develop their learning through group discussions, role-plays, case study discussions as well as independent learning and reflection. Peer-based evaluation and learning feature heavily throughout the programme. This is supported by regular assessment of activities and learners’ progress by course facilitators. Delegates who successfully complete this course refer to themselves as TCM Accredited Mediators – thereby demonstrating the highest standards of mediation practice in the UK.

Closed groups of 6 to 18 learners per session. Learn how to engage in meaningful conversations about workplace wellbeing with the supports designed to enhance your skills as an effective leader. Empowering leaders and managers to support mental wellbeing in the workplace. This comprehensive course is designed to equip learners with the necessary knowledge and skills to support themselves and their team’s wellbeing.

This Leadership Skills Training Course covers all essential techniques of effective communication, building strong teams, leading with influence and all other necessary leadership skills to become a successful leader in your chosen profession or work setting

Manage Abrasive Workplace Behaviour with Backbone: What’s one of the toughest jobs managers face? Managing abrasive employee behaviour is no easy task, and doing it poorly or failing to do it altogether can have disastrous consequences for your organization, your team, and you. You know what you should do (intervene early, be specific, develop a corrective action plan), but why is it so terribly hard to do it? What can you do to manage unacceptable employee behavior calmly, confidently, and compassionately?

Equality is everyone’s right and everyone’s responsibility’. This training promotes the requirements of the Equality and Diversity Act. This session will strengthen understanding of Equality & Diversity.

Our 1-Day Disciplinary and Grievance Training Course is designed to help managers, leaders and employers ensure they have a fair and consistent disciplinary procedure in their workplace.