Our telephone training takes place in your normal working situation, using the
actual telephones and software, and the programming software clients that
trainees will use when fully trained.
Our trainers will travel anywhere in the world to train you face to face, or if
you prefer, we can offer our whole training catalogue remotely using Teams or
Zoom.
On-site and live remote telecoms training sessions have a general reputation as
most effective for trainees to continue to efficiently carry out their telecoms
usage, programming and own in-house training of future new employees.
On-site training involves employees training at their place of work while they
are doing their actual job, or in pre-organised classroom training sessions,
based around hands-on interaction, trainer Q&A and all carried out using your
own site telephone system.
Our telephone trainers also offer consultations on your new or current telephone
systems: looking into how you currently use your system, making suggestions on
how programming could be tweaked and changed to improve your current usage, how
to improve on call handling methods, and informing you of additional products
which may be available on your system that you may not be aware of. This could
help improve the level of communication across your company and interactions
with your customers.
We believe telephone handset and voicemail training sessions are essential to
the smooth and efficient running of your company, making sure your staff are
aware of all the features and benefits that the telephone handsets can offer,
and ensuring calls are dealt with quickly and effectively.
System administration training is available to teach new administrators how to
manage and control a variety of system features. This type of training is
especially important when new administrators have little or no previous telecom
knowledge or experience, but it is equally important at all levels to ensure the
new system is utilised to its maximum capability.
Administration days or Call Centre Software training days take one full day to
complete.
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FULL DAY EXAMPLE: 9:30 - 16:00
Day Structure
09:30 - 10:45 Handset & VM session for up to 8 people
10:45 - 12:00 Handset & VM session for up to 8 people
12:00 - 12:45 Lunch
12:45 - 14:00 Handset & VM session for up to 8 people
14:00 - 15:15 Handset & VM session for up to 8 people
15:15 - 16:30 Handset & VM session for up to 8 people
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HALF DAY EXAMPLE: 9:30 - 13:00
Switchboard training takes half a day (3-4 hours for up to 3 people). If you
want to train more than 3 people, you may need to extend the day to a full day,
to ensure everyone gets to have hands-on training on the switchboard.
SUPER USERS AND TRAIN THE TRAINER SESSIONS
Super User sessions can also be organised to show advanced system features in
order to provide an ongoing training service to their colleagues, once the
trainers have left the site.