Harpenden

<p>This workshop will help you improve the impact, clarity, accuracy and effectiveness of your sales proposals.</p><p>It takes bid and proposal teams right through the process, from start to finish - from forming the team and gathering the information, through to writing and reviewing the proposal document, and on to presenting it to the client.</p><p>The learning points shared in the programme come from the trainer's extensive real-world experience with a wide variety of businesses.</p>As a result of attending this programme, participants will be able to:<ul><li>Write more clearly, more grammatically and more persuasively</li><li>Structure their written communications more effectively</li><li>Avoid the 'howlers' that can cost you business</li><li>Impress your clients</li><li>Win more business</li></ul><section>
                    <h3>1 Bid strategy</h3><ul><li>How to combine your knowledge of the market or customer, your products and services, and your competitors, to create a quality bid</li><li>New insights into your comparative advantages and competitive position in the marketplace</li><li>Understanding more about how your client views you and other suppliers</li><li>A plan of attack to build on your strengths and attack the weaknesses of your competition</li><li>Dealing with RFP/ITT situations</li></ul> <h3>2 Teamwork</h3><ul><li>How a bid or proposal team needs to prioritise and manage preparation time</li><li>Co-ordinating input from team members</li><li>Agreeing responsibilities</li></ul> <h3>3 The importance and role of a well-written sales proposal</h3><ul><li>Why bother? - the value of the sales proposal to you and to the customer</li><li>What the customer wants and needs to make a decision in your favour</li><li>Understanding and delivering on customer expectations</li><li>Review and discussion of different proposals - with real-life examples</li></ul> <h3>4 The best way to structure your sales proposals</h3><ul><li>A section-by-section, page-by-page review of best practice in structuring great sales proposals</li><li>How to improve the way you match your proposal to the customer's objectives and requirements</li><li>Plan your sales documents systematically - to make them easy to read and more persuasive</li><li>How to make your proposal look like the 'least risky' option</li></ul> <h3>5 Making your proposal a compelling and persuasive proposition</h3><ul><li>Choosing the right words that sell effectively</li><li>Selecting the right content and information for your document or proposal</li><li>Using an option matrix to summarise complex choices and increase final order value</li><li>How to write an executive summary</li></ul> <h3>6 Well-written and error-free</h3><ul><li>Developing your writing style for maximum impact</li><li>Expressing the content (ie, selling points) clearly, concisely and correctly</li><li>Proof-reading and editing work effectively, using formal marks and techniques</li><li>Improving visual layout, format and appearance</li><li>Keeping it customer-focused</li></ul> <h3>7 Presenting to the client - overview</h3><ul><li>Presentation options</li><li>Understanding the client's objectives - as well as your own</li><li>The proposal review meeting - logistics</li><li>Managing to the next step</li><li>Designing and delivering a compelling presentation</li><li>Isolating objections and concerns</li><li>Follow-up and follow-through</li></ul> <h3>8 Positioning your final proposal</h3><ul><li>Finalising your bid - presenting the right 'best few' USPs, features and benefits and making them relevant and real to the customer</li><li>Smart ways to position price and be a strong player - without being the cheapest</li><li>How to differentiate yourselves by how you present, as well as what you present</li><li>How to design and deliver a successful bid presentation</li></ul> <h3>9 Bid presentation practice session with structured feedback</h3><ul><li>Participants work in small groups or pairs to prepare and later present a sample section from a real life bid or proposal presentation</li><li>The trainer will provide assistance and input</li><li>During group review and discussions, input from others will be encouraged and many best practice ideas summarised</li></ul> <h3>10 Managing the end game</h3><ul><li>How best to draw-out, understand, isolate and answer customer objections, negotiate points and concerns</li><li>How to read the situation to plan the next step</li><li>Identifying negotiation tactics - and how to deal with them</li><li>Planning for a negotiation and how to get the customer feel they have the 'best deal'</li></ul> <h3>11 Workshop summary and close</h3> 


                </section>

The In House Training Company

Negotiation Skills

Association of Proposal Management Professionals (APMP)

Bid Writing

Professional Selling Skills (PSS)

Meeting Skills

Presentation Skills

Bids and proposals (In-House)

Bardsey

Leeds

Nottingham

Reading

<p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The main aim of this workshop is to encourage and enable delegates to present their sales messages stylishly and persuasively to expert buying audiences and improve their conversion rates. The focus is placed firmly on performance and creativity in top level presenting.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">It is aimed at experienced sales professionals who are expert at selling but need to be able to present and pitch for business at high skill levels in order to land major accounts. Delegate numbers will be restricted to 4 people. Delegates should be willing and be prepared to give video-recorded presentations as part of the course.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><h3 style="color: rgb(17, 86, 166); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(17, 86, 166);">Course Syllabus</h3><div style="color: rgb(125, 125, 125); box-sizing: border-box;" fr-original-style=" color: rgb(125, 125, 125);"><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The syllabus of the Sales Presenting course is comprised of two modules, covering the following:</p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module One</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Components of Top Presenting</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Preparation and performance in presenting</li><li fr-original-style="" style="box-sizing: border-box;">Being stylish and compelling</li><li fr-original-style="" style="box-sizing: border-box;">Differentiation, risk-taking and presenting</li><li fr-original-style="" style="box-sizing: border-box;">Connecting with your audience</li><li fr-original-style="" style="box-sizing: border-box;">Achieving impact and drama</li><li fr-original-style="" style="box-sizing: border-box;">Creating a buying emotion</li><li fr-original-style="" style="box-sizing: border-box;">Getting out of a comfort zone</li><li fr-original-style="" style="box-sizing: border-box;">First delegate presentations</li></ul><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module Two</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Pitching in Teams</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Getting your act together - the plan</li><li fr-original-style="" style="box-sizing: border-box;">Looking and sounding like a team</li><li fr-original-style="" style="box-sizing: border-box;">The buyer&#39;s perspective</li><li fr-original-style="" style="box-sizing: border-box;">Getting your moves right - choreography</li><li fr-original-style="" style="box-sizing: border-box;">Dealing successfully with questions</li><li fr-original-style="" style="box-sizing: border-box;">Rehearsing to succeed</li><li fr-original-style="" style="box-sizing: border-box;">Second delegate presentations</li></ul></div><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><div style="color: rgb(125, 125, 125); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(125, 125, 125);"><h3 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">Dragon&#39;s Den Exercise</h3><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The delegation is split into two groups, each with a specific product or service to win the Dragons&#39; investment.</p><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">They have to also present to the Dragon&#39;s Den their business case for feedback and negotiate with the Dragons to gain either an "I&#39;m in" or an "I&#39;m out" reply.</p><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">A full debrief is then conducted covering:</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Planning</li><li fr-original-style="" style="box-sizing: border-box;">Commercial consequences</li><li fr-original-style="" style="box-sizing: border-box;">Putting forward a business case</li><li fr-original-style="" style="box-sizing: border-box;">Critical thinking</li><li fr-original-style="" style="box-sizing: border-box;">Negotiating</li><li fr-original-style="" style="box-sizing: border-box;">Selling skills</li><li fr-original-style="" style="box-sizing: border-box;">Presentation skills</li><li fr-original-style="" style="box-sizing: border-box;">Profile building</li></ul><br fr-original-style="" style="box-sizing: border-box;"><h3 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">Scheduled Courses</h3></div><section style="color: rgb(125, 125, 125); box-sizing: border-box;" fr-original-style=" color: rgb(125, 125, 125);"><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This course is not one that is currently scheduled as an open course, and is only available on an in-house basis. For more information please contact us.</p></section>

Dickson Training Ltd

Sales Presenting

London

<p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: #000000;">The Quintessential Customer Experience (QCx) Forum is a &lsquo;peer advisory&rsquo; community of communications and Cx professionals whose primary objectives are:</p><ol fr-original-style="" style="box-sizing: border-box;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: #000000;">To help members keep abreast of the latest CX developments</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: #000000;">To share best practice across different industry sectors.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: #000000;">To provide individual support, advice and guidance for members</li></ol><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: #000000;">Membership includes quarterly meetings, team coaching, 1:1 mentoring and online resource.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: #000000;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Benefits</strong></p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: #000000;">The QCx Forum benefits both the CX professional and the organisations they work for.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: #000000;">Employer Benefits include:</p><ol fr-original-style="" style="box-sizing: border-box;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: #000000;">Benchmarking performance against organisations in different sectors</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: #000000;">Keeping up to date with latest trends</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: #000000;">Maintaining competitive advantage through exceptional customer experience.</li></ol><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: #000000;">Individual Member Benefits include:</p><ol fr-original-style="" style="box-sizing: border-box;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: #000000;">Inspiration for new ideas and approaches</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: #000000;">Guidance and advice to implement new strategies</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: #000000;">Support and reassurance from peers</li></ol><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: #000000;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">What&rsquo;s included:</strong></p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: #000000;">The current membership package* includes:</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: #000000;"><em fr-original-style="" style="box-sizing: border-box;">Forum Meetings</em></p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: #000000;">Quarterly &lsquo;Mastermind Group&rsquo; gatherings in person at a London venue. Each meeting features a specialist speaker providing insights about new trends and best practice.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: #000000;"><em fr-original-style="" style="box-sizing: border-box;">Team Coaching</em></p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: #000000;">Attendees have the opportunity to share and solve key CX-related challenges they face.&nbsp;</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: #000000;"><em fr-original-style="" style="box-sizing: border-box;">1:1 Mentoring Support</em></p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: #000000;">Members have access expert mentors to develop new strategies, gain valuable new knowledge and enhance their professional growth.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: #000000;"><em fr-original-style="" style="box-sizing: border-box;">Online Resource</em></p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: #000000;">Members have access to a dedicated portal providing access to useful templates, tools and articles.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: #000000;">* The first annual conference is planned for 2024</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: #000000;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Membership Fees and options</strong></p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: #000000;">Three options are available:</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: #000000;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Essentials</strong> - quarterly Forum meetings, team coaching and online resources. &nbsp;</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: #000000;">&pound;1,400.00 (ex VAT) pa</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: #000000;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Standard annual membership</strong> - includes quarterly forum meetings, team coaching, 4 x 1:1 mentoring sessions and online resource.&nbsp;</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: #000000;">&pound;3,600.00 (ex VAT) per annum</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: #000000;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Platinum membership</strong> - over and above the standard membership, includes an intensive quarterly programme of bi-weekly coaching sessions&nbsp;</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: #000000;">&pound;4,700.00 (ex VAT) per annum</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: #000000;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Credentials</strong></p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: #000000;">The Chair of the QCx Forum is Quentin Crowe MA, FCIM. His CX consultancy journey began in 2001 working with clients in the fitness and education sectors. Using an adaptation of the SERVQUAL methodology, he and his team have worked with clients in the charity, quality assurance, construction and cutout sectors (including ISG).</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: #000000;">Quentin also mentors entrepreneurs, senior marketers and corporate executives. He also chairs a number of &lsquo;mastermind&rsquo; groups.&nbsp;</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: #000000;">Brands represented include Shell, Asahi, Reuters and St James&rsquo;s Place Welsh Management.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p>

QU Company

QCx Forum

General Admission

<section style="color: rgb(125, 125, 125); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(125, 125, 125);"><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Most organisations and businesses are trying to navigate the best way back to a functional working framework. But two things need to happen -</p><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">1. The working practices need to be efficient, sustainable and compatible for meeting the demands and needs of the organisation; it&rsquo;s clients, it&rsquo;s workforce and it&rsquo;s Leaders</p><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">2. The culture needs to be welcoming, authentic and supportive otherwise there will be disenfranchisement and potentially a churn of staff and loss of talent</p><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">What has been proven to be a very successful approach to mitigate the dangers of demotivated team members and poor efficiency levels is a bespoke &lsquo;Ushering the Team Back to the Workplace&rsquo; workshop.</p><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><div style="color: rgb(125, 125, 125); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(125, 125, 125);"><h3 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">Programme Outline</h3></div><section style="color: rgb(125, 125, 125); box-sizing: border-box;" fr-original-style=" color: rgb(125, 125, 125);"><img src="https://www.dicksontraining.com/images/team-hands-lightbulb-concept.png" alt="Hands forming a lightbulb shape signifying teamwork and idea generation" width="332" height="187" fr-original-style="" style="cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-class="fr-draggable"><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Below is a template of an actual Programme that has been delivered very successfully for clients such as the&nbsp;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">NHS; Claranet; Jotun Paints &amp; Workspace</strong>.</p><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This, however, can be modified to suit any group or size.</p><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">It will be designed to reflect the Organisation&rsquo;s preferred Hybrid working framework and communication systems.</p><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The options of having the innovative Real Play technique to help handle delicate conversations is especially effective.</p><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The biggest gain is to reconnect the relationships via the activities and exercises, which would be selected carefully.</p><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Key commitments and buy-in is always the priority outcomes - which this programme will help deliver in just 1 day.</p><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The objectives include:</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Making the transition back to working as a collaborative team</li><li fr-original-style="" style="box-sizing: border-box;">Enhancing the Leadership skills of the team</li><li fr-original-style="" style="box-sizing: border-box;">Reviewing/establishing the Hybrid working protocols</li><li fr-original-style="" style="box-sizing: border-box;">Galvanising the Team spirit</li><li fr-original-style="" style="box-sizing: border-box;">Maintain inclusivity among full-time; part-time and Region based team members</li><li fr-original-style="" style="box-sizing: border-box;">Energising and motivational</li><li fr-original-style="" style="box-sizing: border-box;">Fun!</li></ul><br fr-original-style="" style="box-sizing: border-box;"><h5 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">Exercise &ndash; Round the Bend</h5><img src="https://www.dicksontraining.com/images/round-the-bend.png" alt="Group meeting concept" width="332" height="232" fr-original-style="" style="cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-class="fr-draggable"><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The team are to follow the instructions delivered as they walk (and jump) through the route &ndash; always keeping a safe distance apart.</p><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The instructions become more complicated as they progress.</p><h6 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">Debriefing points:</h6><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Dealing with Change</li><li fr-original-style="" style="box-sizing: border-box;">Attention to Detail</li><li fr-original-style="" style="box-sizing: border-box;">Adapting approach</li><li fr-original-style="" style="box-sizing: border-box;">Optimising results</li></ul><br fr-original-style="" style="box-sizing: border-box;"><h5 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">Exercise - Number Crunch</h5><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">(3 x Cohorts of 12/13)</p><img src="https://www.dicksontraining.com/images/number-crunch-cartoon.png" alt="Number crunch cartoon image" width="332" height="232" fr-original-style="" style="cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-class="fr-draggable"><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The team must be effectively led and motivated to work as one unified group to reach their objective of visiting each numbered location within a very tight deadline.</p><h6 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">Debriefing points:</h6><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Support and co-ordination</li><li fr-original-style="" style="box-sizing: border-box;">Strategy and planning</li><li fr-original-style="" style="box-sizing: border-box;">Adapting approach</li><li fr-original-style="" style="box-sizing: border-box;">Optimising results</li></ul><br fr-original-style="" style="box-sizing: border-box;"><h6 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">Tutorial &ndash; Team Dynamics</h6><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Tuckman model</li><li fr-original-style="" style="box-sizing: border-box;">Phases of Development towards Maturity</li></ul><br fr-original-style="" style="box-sizing: border-box;"><h5 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">Exercise - Juggling</h5><img src="https://www.dicksontraining.com/images/juggling-two.png" alt="A woman juggling Earth globes" width="332" height="232" fr-original-style="" style="cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-class="fr-draggable"><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">(3 x Cohorts of 12/13)</p><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The group(s) will be invited to optimise the number of &lsquo;clients&rsquo; (juggling balls) they can manage at one time. This involves devising a sequence between the group to achieve maximum results without making any mistakes. We introduce different balls which represent different degrees of complexity, challenging the group&rsquo;s preparation and approach to a variety &lsquo;customers&rsquo; needs.</p><h6 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">Debriefing points:</h6><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Ensuring effective communication</li><li fr-original-style="" style="box-sizing: border-box;">Clarifying the approach for dealing with the unexpected</li><li fr-original-style="" style="box-sizing: border-box;">Setting expectations and reviewing delivery</li><li fr-original-style="" style="box-sizing: border-box;">Treating every colleague with care and respect</li></ul><br fr-original-style="" style="box-sizing: border-box;"><h6 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">Tutorial - Email Etiquette</h6><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">The primary standards &ndash; best practices</li><li fr-original-style="" style="box-sizing: border-box;">ABSURD model</li><li fr-original-style="" style="box-sizing: border-box;">Preparation and planning</li><li fr-original-style="" style="box-sizing: border-box;">Top Tips</li></ul><br fr-original-style="" style="box-sizing: border-box;"><h5 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">World Cafe</h5><img src="https://www.dicksontraining.com/images/world-cafe.png" alt="World cafe drawing" width="332" height="232" fr-original-style="" style="cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-class="fr-draggable"><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The team are split into 5-6 sub-groups &ndash; each with a specific review focus:-</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">What recommendations do you have to engage the team back into the Workplace?</li><li fr-original-style="" style="box-sizing: border-box;">How do we ensure the framework is efficient?</li><li fr-original-style="" style="box-sizing: border-box;">What are the best ways to optimise team working strategically when most/all team members are in the office?</li><li fr-original-style="" style="box-sizing: border-box;">What potential barriers are there?</li><li fr-original-style="" style="box-sizing: border-box;">How do we accommodate for the Regional team members?</li><li fr-original-style="" style="box-sizing: border-box;">What are the benefits to bringing the team back to the workplace?</li></ul><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Each session has 2 &ndash; 3 rounds with each table&rsquo;s &lsquo;host&rsquo; sharing feedback for applying to the Team Action Plan &ndash; or Charter.</p><h6 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">Debriefing points:</h6><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Each Syndicate&rsquo;s recommendations and capture the key actions they generate</li></ul><br fr-original-style="" style="box-sizing: border-box;"><h5 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">&#39;Real Play&#39;</h5><img src="https://www.dicksontraining.com/images/real-play-two.png" alt="A Real Play session" width="332" height="170" fr-original-style="" style="cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-class="fr-draggable"><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">We offer an innovative solution to bring real Leadership/team scenarios to life. We use actors who improvise scenarios which have been specified by the group.</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">The group is split the group into 2 sub-groups, one with the Actor, the other with the Trainer.</li><li fr-original-style="" style="box-sizing: border-box;">Each group has a brief and has to instruct their Trainer/Actor on how to approach the scenario supplied.</li><li fr-original-style="" style="box-sizing: border-box;">The Actor and Trainer perform the role play(s) as instructed by their respective teams; however, during the action they can be paused for further recommendations or direction.</li><li fr-original-style="" style="box-sizing: border-box;">The outcome is the responsibility of the team(s) &ndash;&nbsp;<u fr-original-style="" style="box-sizing: border-box;">not</u>&nbsp;the performers</li></ul><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Assign 24 x &lsquo;Directors&rsquo; (4 for each Player &ndash; Phil &amp; Julia &ndash; for each Real Play.</p><h6 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">Potential Real Play Scenarios:</h6><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Engaging with a team member as to how the new working plans will be applied.</li><li fr-original-style="" style="box-sizing: border-box;">Overcoming concerns to the new working practices/framework</li><li fr-original-style="" style="box-sizing: border-box;">Addressing issues where a team member feels excluded from the teamworking practices/culture</li></ul><br fr-original-style="" style="box-sizing: border-box;"><img src="https://www.dicksontraining.com/images/the-debrief.png" alt="The debrief" width="332" height="200" fr-original-style="" style="cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-class="fr-draggable"><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Debrief the Programme</strong></p><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Individual Action Plans</strong></p><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Team Priorities for application into the workplace</strong></p></section></section><main style="color: rgb(125, 125, 125); box-sizing: border-box;" fr-original-style=" color: rgb(125, 125, 125);"><div style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"></div><section fr-original-style="" style="box-sizing: border-box;"><article fr-original-style="" style="box-sizing: border-box;"></article></section></main>

Ushering The Team Back To The Workplace

Sheffield

<h3 id="isPasted" fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 34px; box-sizing: border-box;" fr-original-style="font-size: 34px;">Ready to become a capable, confident &amp; high performing manager?</span>
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<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 18px; box-sizing: border-box;" fr-original-style="font-size: 18px;">Great managers inspire great results! You will learn best practice management skills to increase your confidence, motivation &amp; capability as a manager to inspire your team to greater success.</span></p>

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Whether you have been promoted into a new management role or an existing manager seeking a fresh approach, our Management Course will help you will gain a deeper understanding of a manager&rsquo;s role and responsibility.&nbsp;</p>

<ul fr-original-style="" style="box-sizing: border-box;">
<li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Become a <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">great</strong> manager people want to work for.</li>
<li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Improve your <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">people</strong> management skills.</li>
<li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Identify how to <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">communicate</strong> with your team with confidence.</li>
<li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">How to adopt different management <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">styles</strong>.</li>
<li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Successfully <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">delegate</strong> tasks &amp; projects to your team.</li>
<li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Learn how to <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">goal set</strong> for success.</li>
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<span style="font-size: 24px; box-sizing: border-box;" fr-original-style="font-size: 24px;">Suitability</span>

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<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">Our Management Skills Training Course can be adapted to your exact needs. (Perfect for all levels) &nbsp; &nbsp; &nbsp;</span></p>

<ul fr-original-style="" style="box-sizing: border-box;">
<li fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">Supervisors</span></li>
<li fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">Team Leaders</span></li>
<li fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">First Line Managers</span></li>
<li fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">Middle Managers</span></li>
<li fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">Senior Managers</span></li>
<li fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">Customer Service Managers</span></li>
<li fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">Sales Managers</span></li>
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<h2 fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 24px; box-sizing: border-box;" fr-original-style="font-size: 24px;">Overview</span></h2>

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<li style="font-weight: bold; box-sizing: border-box;" fr-original-style="font-weight: bold;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">1 Day - 9:30am to 4:30pm.</strong></li>
<li fr-original-style="" style="box-sizing: border-box;">Delivered in-person or virtually.</li>
<li fr-original-style="" style="box-sizing: border-box;">Suitable for individuals or groups.</li>
<li fr-original-style="" style="box-sizing: border-box;">Choose a date that best suits your team&#39;s availability.</li>
<li fr-original-style="" style="box-sizing: border-box;">Includes certification.</li>
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<h2 fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="font-size: 24px; box-sizing: border-box;" fr-original-style="font-size: 24px;">Looking to Train Your Team?</span></strong></h2>Good news, we charge a &#39;fixed day rate&#39; price.
<br fr-original-style="" style="box-sizing: border-box;">Whether you add x1 person or x15 people to your session, the cost remains the same.
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</p><div id="isPasted" fr-original-style="" style="box-sizing: border-box;"><a href="mailto:Info@LiveAndLearnConsultancy.co.uk?Subject=Re: Management Training for Staff" style="font-size: 16px; font-family: Helvetica, Arial, sans-serif; color: rgb(255, 255, 255); font-weight: bold; text-decoration: none; border-radius: 5px; background-color: rgb(33, 146, 210); border-width: 14px 16px 14px 18px; border-style: solid; border-color: rgb(33, 146, 210); display: inline-block; user-select: auto; box-sizing: border-box; cursor: pointer;" fr-original-style="font-size: 16px; font-family: Helvetica, Arial, sans-serif; color: #ffffff; font-weight: bold; text-decoration: none; border-radius: 5px; background-color: #2192d2; border-top: 14px solid #2192d2; border-bottom: 14px solid #2192d2; border-right: 16px solid #2192d2; border-left: 18px solid #2192d2; display: inline-block;">Email Us Now &nbsp;&gt;</a>&nbsp; <a href="https://www.liveandlearnconsultancy.co.uk/management-training-courses/" style="font-size: 16px; font-family: Helvetica, Arial, sans-serif; color: rgb(255, 255, 255); font-weight: bold; text-decoration: none; border-radius: 5px; background-color: rgb(1, 176, 119); border-width: 14px 16px 14px 18px; border-style: solid; border-color: rgb(1, 176, 119); display: inline-block; user-select: auto; box-sizing: border-box; cursor: pointer;" fr-original-style="font-size: 16px; font-family: Helvetica, Arial, sans-serif; color: #ffffff; font-weight: bold; text-decoration: none; border-radius: 5px; background-color: #01b077; border-top: 14px solid #01b077; border-bottom: 14px solid #01b077; border-right: 16px solid #01b077; border-left: 18px solid #01b077; display: inline-block;">View Our Website &nbsp;&gt;</a></div><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;">
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Live And Learn Consultancy

Development Management

People Management

Employee Management

Our Management Skills Training Course will help you will gain a deeper understanding of a manager’s role & responsibility. Whether you have been promoted into a new management role or an existing manager seeking a fresh approach.

Management Skills Training for All Managers

<h3 id="isPasted" fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 34px; box-sizing: border-box;" fr-original-style="font-size: 34px;">Effectively manage employee discipline &amp; grievance issues in the workplace.</span>
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<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 18px; box-sizing: border-box;" fr-original-style="font-size: 18px;">Transparent rules provide clear boundaries. Learn how to handle discipline and grievance issues in the workplace by gaining an effective disciplinary and grievance process &amp; understanding the law surrounding this topic.</span></p>

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Our 1-Day Disciplinary and Grievance Training Course is designed to help managers with best practice &amp; compliant techniques to conduct a fair and consistent disciplinary procedure in their workplace.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 24px; box-sizing: border-box;" id="isPasted" fr-original-style="font-size: 24px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course Benefits</strong></span><br fr-original-style="" style="box-sizing: border-box;">
</p><ul fr-original-style="" style="box-sizing: border-box;"><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Effectively <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">resolve</strong> employee discipline issues.</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Understand the disciplinary &amp; grievance <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">process</strong>.</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">How to <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">investigate</strong> disciplinary issues &amp; grievances</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Manage difficult <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">conversations</strong> with employees.</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Conduct effective disciplinary <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">meetings</strong> at work.</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Protect</strong> you &amp; your business from employment disputes &amp; tribunals.</li></ul>
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<div fr-original-style="" style="box-sizing: border-box;"><img src="https://images.cademy.co.uk/4a9a442f-3a06-46ed-8163-31463c8c7aa8/c4875f4d-a50e-4947-998b-24c31e78ae83/original.png" id="isPasted" style="width: 405px; cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-style="width: 405px;" fr-original-class="fr-draggable">
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<span style="font-size: 24px; box-sizing: border-box;" fr-original-style="font-size: 24px;">Suitability</span>

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<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">Our Disciplinary and Grievance Training Course can be adapted to your exact needs. &nbsp; &nbsp;</span></p>

<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">Supervisors</span></li>
<li fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">Team Leaders</span></li>
<li fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">First Line Managers</span></li>
<li fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">Middle Managers</span></li>
<li fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">Senior Managers</span></li></ul>
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<section id="isPasted" fr-original-style="" style="box-sizing: border-box;"><h2 fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 24px; box-sizing: border-box;" fr-original-style="font-size: 24px;">Overview</span></h2>

<ul fr-original-style="" style="box-sizing: border-box;"><li style="font-weight: bold; box-sizing: border-box;" fr-original-style="font-weight: bold;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">1 Day - 9:30am to 4:30pm.</strong></li>
<li fr-original-style="" style="box-sizing: border-box;">Delivered in-person or virtually.</li>
<li fr-original-style="" style="box-sizing: border-box;">Suitable for individuals or groups.</li>
<li fr-original-style="" style="box-sizing: border-box;">Choose a date that best suits your team&#39;s availability.</li>
<li fr-original-style="" style="box-sizing: border-box;">Includes certification.</li></ul>

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<section id="isPasted" fr-original-style="" style="box-sizing: border-box;"><h2 fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="font-size: 24px; box-sizing: border-box;" fr-original-style="font-size: 24px;">Looking to Train Your Team?</span></strong></h2>Good news, we charge a &#39;fixed day rate&#39; price.
<br fr-original-style="" style="box-sizing: border-box;">Whether you add x1 person or x15 people to your session, the cost remains the same.
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</p><div id="isPasted" fr-original-style="" style="box-sizing: border-box;"><a href="mailto:Info@LiveAndLearnConsultancy.co.uk?Subject=Re: Disciplinary Training for Managers" style="font-size: 16px; font-family: Helvetica, Arial, sans-serif; color: rgb(255, 255, 255); font-weight: bold; text-decoration: none; border-radius: 5px; background-color: rgb(33, 146, 210); border-width: 14px 16px 14px 18px; border-style: solid; border-color: rgb(33, 146, 210); display: inline-block; user-select: auto; box-sizing: border-box; cursor: pointer;" fr-original-style="font-size: 16px; font-family: Helvetica, Arial, sans-serif; color: #ffffff; font-weight: bold; text-decoration: none; border-radius: 5px; background-color: #2192d2; border-top: 14px solid #2192d2; border-bottom: 14px solid #2192d2; border-right: 16px solid #2192d2; border-left: 18px solid #2192d2; display: inline-block;">Email Us Now &nbsp;&gt;</a>&nbsp; <a href="https://www.liveandlearnconsultancy.co.uk/hr-training-in-house-open-courses/" style="font-size: 16px; font-family: Helvetica, Arial, sans-serif; color: rgb(255, 255, 255); font-weight: bold; text-decoration: none; border-radius: 5px; background-color: rgb(1, 176, 119); border-width: 14px 16px 14px 18px; border-style: solid; border-color: rgb(1, 176, 119); display: inline-block; user-select: auto; box-sizing: border-box; cursor: pointer;" fr-original-style="font-size: 16px; font-family: Helvetica, Arial, sans-serif; color: #ffffff; font-weight: bold; text-decoration: none; border-radius: 5px; background-color: #01b077; border-top: 14px solid #01b077; border-bottom: 14px solid #01b077; border-right: 16px solid #01b077; border-left: 18px solid #01b077; display: inline-block;">View Our Website &nbsp;&gt;</a></div><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;">
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HR Management

Employment Law

Manager Training

HR Manager

Our 1-Day Disciplinary and Grievance Training Course is designed to help managers, leaders and employers ensure they have a fair and consistent disciplinary procedure in their workplace.

Disciplinary Training for Managers

Birmingham

Erdington

Queensway

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This Tableau Desktop Training course is a jumpstart to getting report writers and analysts with little or no previous knowledge to being productive. It covers everything from connecting to data, through to creating interactive dashboards with a range of visualisations in two days of your time.</p><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">For Private options, online or in-person, please send us details of your requirements:</p><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This Tableau Desktop Training course is a jumpstart to getting report writers and analysts with little or no previous knowledge to being productive. It covers everything from connecting to data, through to creating interactive dashboards with a range of visualisations in two days of your time. Having a quick turnaround from starting to use Tableau, to getting real, actionable insights means that you get a swift return on your investment of time and money.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This accelerated approach is key to getting engagement from within your organisation so everyone can immediately see and feel the impact of the data and insights you create. This course is aimed at someone who has not used Tableau in earnest and may be in a functional role, eg. in sales, marketing, finance, operations, business intelligence etc.</p><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><section data-particle_enable="false" data-particle-mobile-disabled="false" data-id="28546e3a" data-element_type="section" style="color: rgb(98, 98, 98); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(98, 98, 98);"><div data-id="530ff072" data-element_type="column" fr-original-style="" style="box-sizing: border-box;"><section data-particle_enable="false" data-particle-mobile-disabled="false" data-id="7ae5fe7" data-element_type="section" data-settings='{"background_background":"classic"}' fr-original-style="" style="box-sizing: border-box;"><div data-id="461193e7" data-element_type="column" fr-original-style="" style="box-sizing: border-box;"><div data-id="8fd671b" data-element_type="widget" data-widget_type="heading.default" fr-original-style="" style="box-sizing: border-box;"><h2 style="color: rgb(7, 41, 77); box-sizing: border-box;" fr-original-style=" color: rgb(7, 41, 77);">The course is split into 3 phases and 9 modules:</h2></div><div data-id="58a6c8fc" data-element_type="widget" data-widget_type="heading.default" fr-original-style="" style="box-sizing: border-box;"><h2 style="color: rgb(7, 41, 77); box-sizing: border-box;" fr-original-style=" color: rgb(7, 41, 77);">PHASE 1: GET READY</h2></div><div data-id="5f8c8664" data-element_type="widget" data-widget_type="accordion.default" fr-original-style="" style="box-sizing: border-box;"><h5 data-tab="1" tabindex="0" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">MODULE 1: LAUNCH TABLEAU</h5><div data-tab="1" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Check Install &amp; Setup</li><li fr-original-style="" style="box-sizing: border-box;">Why is Visual Analytics Important</li></ul></div><h5 data-tab="2" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">MODULE 2: GET FAMILIAR</h5><ul fr-original-style="" style="box-sizing: border-box;"><li id="isPasted" fr-original-style="" style="box-sizing: border-box;">What is possible</li><li fr-original-style="" style="box-sizing: border-box;">How does Tableau deal with data</li><li fr-original-style="" style="box-sizing: border-box;">Know your way around</li><li fr-original-style="" style="box-sizing: border-box;">How do we format charts</li><li fr-original-style="" style="box-sizing: border-box;">Dashboard Basics &ndash; My First Dashboard</li></ul><h5 data-tab="3" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">MODULE 3: DATA DISCOVERY</h5><ul fr-original-style="" style="box-sizing: border-box;"><li id="isPasted" fr-original-style="" style="box-sizing: border-box;">Connecting to and setting up data in Tableau</li><li fr-original-style="" style="box-sizing: border-box;">How Do I Explore my Data &ndash; Filters &amp; Sorting</li><li fr-original-style="" style="box-sizing: border-box;">How Do I Structure my Data &ndash; Groups &amp; Hierarchies, Visual Groups</li><li fr-original-style="" style="box-sizing: border-box;">How Tableau Deals with Dates &ndash; Using Discrete and Continuous Dates, Custom Dates</li></ul></div></div></section><section data-particle_enable="false" data-particle-mobile-disabled="false" data-id="2696f5d3" data-element_type="section" data-settings='{"background_background":"classic"}' fr-original-style="" style="box-sizing: border-box;"><div data-id="ec4f006" data-element_type="column" fr-original-style="" style="box-sizing: border-box;"><div data-id="4520c476" data-element_type="widget" data-widget_type="heading.default" fr-original-style="" style="box-sizing: border-box;"><h2 style="color: rgb(7, 41, 77); box-sizing: border-box;" fr-original-style=" color: rgb(7, 41, 77);"><br fr-original-style="" style="box-sizing: border-box;"></h2><h2 style="color: rgb(7, 41, 77); box-sizing: border-box;" fr-original-style=" color: rgb(7, 41, 77);">Phase 2: GET SET</h2></div><div data-id="16ebe443" data-element_type="widget" data-widget_type="accordion.default" fr-original-style="" style="box-sizing: border-box;"><h5 data-tab="1" tabindex="0" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">MODULE 4: MAKE CALCULATIONS</h5><div data-tab="1" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">How Do I Create Calculated Fields &amp; Why</li></ul></div><h5 data-tab="2" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">MODULE 5: MAKE CHARTS</h5><ul fr-original-style="" style="box-sizing: border-box;"><li id="isPasted" fr-original-style="" style="box-sizing: border-box;">Charts that Compare Multiple Measures &ndash; Measure Names and Measure Values, Shared Axis Charts, Dual Axis Charts, Scatter Plots</li><li fr-original-style="" style="box-sizing: border-box;">Showing Relational &amp; Proportional Data &ndash; Pie Charts, Donut Charts, Tree Maps</li></ul><h5 data-tab="3" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">MODULE 6: MAKE TABLES</h5><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Creating Tables &ndash; Creating Tables, Highlight Tables, Heat Maps</li></ul></div></div></section><section data-particle_enable="false" data-particle-mobile-disabled="false" data-id="5e5df3ea" data-element_type="section" data-settings='{"background_background":"classic"}' fr-original-style="" style="box-sizing: border-box;"><div data-id="491b064f" data-element_type="column" fr-original-style="" style="box-sizing: border-box;"><div data-id="357bfc09" data-element_type="widget" data-widget_type="heading.default" fr-original-style="" style="box-sizing: border-box;"><h2 style="color: rgb(7, 41, 77); box-sizing: border-box;" fr-original-style=" color: rgb(7, 41, 77);">Phase 3: GO</h2></div><div data-id="4dd84eb2" data-element_type="widget" data-widget_type="accordion.default" fr-original-style="" style="box-sizing: border-box;"><h5 data-tab="1" tabindex="0" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">MODULE 7: ADD CONTEXT</h5><div data-tab="1" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Reference Lines and Bands</p></li></ul></div><h5 data-tab="2" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">MODULE 8: MAKE MAPS</h5><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"><div fr-original-style="" style="box-sizing: border-box;">Answering Spatial Questions &ndash; Mapping, Creating a Choropleth (Filled) Map</div></li></ul><h5 data-tab="3" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">MODULE 9: MAKE DASHBOARDS</h5><ul fr-original-style="" style="box-sizing: border-box;"><li id="isPasted" fr-original-style="" style="box-sizing: border-box;">Using the Dashboard Interface</li><li fr-original-style="" style="box-sizing: border-box;">Dashboard Actions</li></ul></div></div></section></div></section><section data-particle_enable="false" data-particle-mobile-disabled="false" data-id="5b9fdc59" data-element_type="section" data-settings='{"background_background":"classic"}' style="color: rgb(98, 98, 98); box-sizing: border-box;" fr-original-style=" color: rgb(98, 98, 98);"><div data-id="649bcdb4" data-element_type="column" fr-original-style="" style="box-sizing: border-box;"><div data-id="315826bb" data-element_type="widget" data-widget_type="text-editor.default" style="color: rgb(255, 255, 255); box-sizing: border-box;" fr-original-style=" color: rgb(255, 255, 255);"><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This training course includes over&nbsp;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">25</strong>&nbsp;hands-on exercises and quizzes to help participants&nbsp;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">&ldquo;learn by doing&rdquo;</strong>&nbsp;and to assist group discussions around real-life use cases. Each attendee receives a login to our extensive training portal which covers the theory, practical applications and use cases, exercises, solutions and quizzes in both written and video format.</p></div><div data-id="6243dea8" data-element_type="widget" data-widget_type="text-editor.default" style="color: rgb(255, 255, 255); box-sizing: border-box;" fr-original-style=" color: rgb(255, 255, 255);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Students must use their own laptop with an active version of Tableau Desktop 2018.2 (or later) pre-installed.</p></div></div></section><section data-particle_enable="false" data-particle-mobile-disabled="false" data-id="649f95d" data-element_type="section" data-settings='{"background_background":"classic"}' fr-original-style="" style="box-sizing: border-box;"><div data-id="1c207d92" data-element_type="column" fr-original-style="" style="box-sizing: border-box;"><div data-id="1bce9646" data-element_type="widget" data-widget_type="heading.default" style="color: rgb(98, 98, 98); box-sizing: border-box;" fr-original-style="color: rgb(98, 98, 98);"><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><h2 style="color: rgb(17, 41, 74); box-sizing: border-box;" fr-original-style=" color: rgb(17, 41, 74);">What People Are Saying About This Course</h2></div><div data-id="780525c2" data-element_type="widget" data-settings='{"slides_per_view":"2","slides_to_scroll":"1","space_between":{"unit":"px","size":0,"sizes":[]},"slides_per_view_tablet":"2","speed":500,"space_between_tablet":{"unit":"px","size":10,"sizes":[]},"space_between_mobile":{"unit":"px","size":10,"sizes":[]}}' data-widget_type="testimonial-carousel.default" style="color: rgb(98, 98, 98); box-sizing: border-box;" fr-original-style="color: rgb(98, 98, 98);"><div style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><img src="https://cdn.vizdj.com/wp-content/uploads/2021/11/quote-icon.png" alt="Richard L., Intelliflo" fr-original-style="" style="cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-class="fr-draggable"></div><div style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">&ldquo;Excellent Trainer &ndash; knows his stuff, has done it all in the real world, not just the class room.&rdquo;</div><cite fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(7, 41, 77); box-sizing: border-box;" fr-original-style=" color: rgb(7, 41, 77);">Richard L., Intelliflo</span></cite></div><div data-id="780525c2" data-element_type="widget" data-settings='{"slides_per_view":"2","slides_to_scroll":"1","space_between":{"unit":"px","size":0,"sizes":[]},"slides_per_view_tablet":"2","speed":500,"space_between_tablet":{"unit":"px","size":10,"sizes":[]},"space_between_mobile":{"unit":"px","size":10,"sizes":[]}}' data-widget_type="testimonial-carousel.default" fr-original-style="" style="box-sizing: border-box;"><font color="#07294d" fr-original-style="" style="box-sizing: border-box;"><i fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></i></font><div style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><img src="https://cdn.vizdj.com/wp-content/uploads/2021/11/quote-icon.png" alt="Chelsey H., QVC" style="color: rgb(98, 98, 98); cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(98, 98, 98);" fr-original-class="fr-draggable"></div><div style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">&ldquo;Tableau is a complicated and powerful tool. After taking this course, I am confident in what I can do, and how it can help improve my work.&rdquo;</div><cite style="color: rgb(98, 98, 98); box-sizing: border-box;" fr-original-style="color: rgb(98, 98, 98);"><span style="color: rgb(7, 41, 77); box-sizing: border-box;" fr-original-style=" color: rgb(7, 41, 77);">Trevor B., Morrison Utility Services</span></cite></div><div data-id="780525c2" data-element_type="widget" data-settings='{"slides_per_view":"2","slides_to_scroll":"1","space_between":{"unit":"px","size":0,"sizes":[]},"slides_per_view_tablet":"2","speed":500,"space_between_tablet":{"unit":"px","size":10,"sizes":[]},"space_between_mobile":{"unit":"px","size":10,"sizes":[]}}' data-widget_type="testimonial-carousel.default" fr-original-style="" style="box-sizing: border-box;"><font color="#626262" fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></font></div><div data-id="780525c2" data-element_type="widget" data-settings='{"slides_per_view":"2","slides_to_scroll":"1","space_between":{"unit":"px","size":0,"sizes":[]},"slides_per_view_tablet":"2","speed":500,"space_between_tablet":{"unit":"px","size":10,"sizes":[]},"space_between_mobile":{"unit":"px","size":10,"sizes":[]}}' data-widget_type="testimonial-carousel.default" fr-original-style="" style="box-sizing: border-box;"><font color="#626262" fr-original-style="" style="box-sizing: border-box;"><img src="https://cdn.vizdj.com/wp-content/uploads/2021/11/quote-icon.png" alt="Trevor B., Morrison Utility Services" fr-original-style="" style="cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-class="fr-draggable"></font></div><div data-id="2de0482d" data-element_type="widget" data-settings='{"slides_per_view":"2","space_between":{"unit":"px","size":0,"sizes":[]},"slides_per_view_tablet":"2","speed":500,"space_between_tablet":{"unit":"px","size":10,"sizes":[]},"space_between_mobile":{"unit":"px","size":10,"sizes":[]}}' data-widget_type="testimonial-carousel.default" style="color: rgb(98, 98, 98); box-sizing: border-box;" fr-original-style="color: rgb(98, 98, 98);"><div style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">&ldquo;I would highly recommend this course for Tableau beginners, really easy to follow and keep up with as you are hands on during the course. Trainer really helpful too.&rdquo;</div><cite fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(7, 41, 77); box-sizing: border-box;" fr-original-style=" color: rgb(7, 41, 77);">Chelsey H., QVC</span></cite></div><div data-id="2de0482d" data-element_type="widget" data-settings='{"slides_per_view":"2","space_between":{"unit":"px","size":0,"sizes":[]},"slides_per_view_tablet":"2","speed":500,"space_between_tablet":{"unit":"px","size":10,"sizes":[]},"space_between_mobile":{"unit":"px","size":10,"sizes":[]}}' data-widget_type="testimonial-carousel.default" style="color: rgb(98, 98, 98); box-sizing: border-box;" fr-original-style="color: rgb(98, 98, 98);"><br fr-original-style="" style="box-sizing: border-box;"></div><div data-id="2de0482d" data-element_type="widget" data-settings='{"slides_per_view":"2","space_between":{"unit":"px","size":0,"sizes":[]},"slides_per_view_tablet":"2","speed":500,"space_between_tablet":{"unit":"px","size":10,"sizes":[]},"space_between_mobile":{"unit":"px","size":10,"sizes":[]}}' data-widget_type="testimonial-carousel.default" style="color: rgb(98, 98, 98); box-sizing: border-box;" fr-original-style="color: rgb(98, 98, 98);"><img src="https://cdn.vizdj.com/wp-content/uploads/2021/11/quote-icon.png" alt="Chelsey H., QVC" fr-original-style="" style="cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-class="fr-draggable"><div style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">&ldquo;He is a natural trainer, patient and very good at explaining in simple terms. He has an excellent knowledge base of the system and an obvious enthusiasm for Tableau, data analysis and the best way to convey results. We had been having difficulties in the business in building financial reports from a data cube and he had solutions for these which have proved to be very useful.&rdquo;</div><cite fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(7, 41, 77); box-sizing: border-box;" fr-original-style=" color: rgb(7, 41, 77);">Matthew H., ISS Group</span></cite></div></div></section>

Tableau Training Uk

Tableau Desktop Training - Foundation

<p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">In a world focused on digital media, 24-hour news channels and social channels, it&rsquo;s really important to communicate with your audience &ndash; there are lots of opportunities to do this if you are interviewed by journalists. &nbsp;There&rsquo;s the chance to deliver expert comments or take part in in-depth features or give a quote about your business or organisation. The media wants to stay relevant and engaged with its audience and you can play a part in that and talk to your audience.</p><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">In our Broadcast Media Training Courses, we will teach you the best ways to share your story, how to answer those difficult questions and present yourself with confidence and style. This means you will capitalise on every opportunity. Our broadcast media and media interview training courses include:</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><div style="color: rgb(33, 37, 41); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 37, 41);"><header fr-original-style="" style="box-sizing: border-box;"><div style="color: rgb(33, 37, 41); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 37, 41);"><section fr-original-style="" style="box-sizing: border-box;"><header fr-original-style="" style="box-sizing: border-box;"><h1 style="color: rgb(33, 59, 127); box-sizing: border-box;" fr-original-style=" color: rgb(33, 59, 127);">Exploiting the opportunity</h1></header><aside fr-original-style="" style="box-sizing: border-box;"><p style="color: rgb(33, 59, 127); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 59, 127);">The world of digital media means there are lots of opportunities to appear online, on radio or on TV, as an expert or commentator and gain invaluable exposure for your business and organisation. You may meet journalists at industry events or be contacted for a comment on an issue. You may also need media training because you have to protect your business&rsquo; reputation by reacting proactively if you become involved in a news story. Media training will help you handle interviews with journalists, content creators and other media professionals. You need to communicate positively and effectively and make sure your message reaches the audience. It means speaking consistently, and with style and confidence. You&rsquo;ll also need to know how to handle challenging questions and make sure you positively manage your reputation.</p></aside></section></div><div style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);"><section fr-original-style="" style="box-sizing: border-box;"><header fr-original-style="" style="box-sizing: border-box;"><h1 style="color: rgb(33, 59, 127); box-sizing: border-box;" fr-original-style=" color: rgb(33, 59, 127);">Contemporary Media Training</h1></header><aside fr-original-style="" style="box-sizing: border-box;"><p style="color: rgb(33, 59, 127); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 59, 127);">Our media training is interactive, engaging and importantly, carried out by experienced journalist trainers. Our team has worked at the highest levels of journalism and broadcasting and will give you an invaluable insight into how to maximise the opportunity of a media appearance. We will take you through the background of what journalists want and need, and give you a clear understanding of how to prepare and deliver your messages and ideas. We will then carry out a number of media style interviews which our technical team will record and playback so you can see and hear yourself. We will then support you with practical, inclusive and useful feedback for you to put into practice for the next interview. We provide copies of all your recordings and useful notes after the training.</p></aside></section></div><div style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);"><section fr-original-style="" style="box-sizing: border-box;"><header fr-original-style="" style="box-sizing: border-box;"><h1 style="color: rgb(33, 59, 127); box-sizing: border-box;" fr-original-style=" color: rgb(33, 59, 127);">Locations that suit you</h1></header><aside fr-original-style="" style="box-sizing: border-box;"><p style="color: rgb(33, 59, 127); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 59, 127);">We deliver training at our facilities in Birmingham or London or at your location, bringing our technical equipment and cameras with us. You can have a half day training session for up to 4 people or a full day training for a larger group. We also deliver training online for small groups which can be useful when teams are spread around the country.</p></aside></section></div><div style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);"><section fr-original-style="" style="box-sizing: border-box;"><header fr-original-style="" style="box-sizing: border-box;"><h1 style="color: rgb(33, 59, 127); box-sizing: border-box;" fr-original-style=" color: rgb(33, 59, 127);">Expert Journalist Trainers</h1></header><aside fr-original-style="" style="box-sizing: border-box;"><p style="color: rgb(33, 59, 127); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 59, 127);">We pride ourselves on two things at Coherent Comms &ndash; delivering contemporary media training and our supportive inclusive feedback. We know there are lots of media training companies out there but our clients tell us they work with us because we listen. We don&rsquo;t tell you what training you need or hark back to the old days. We take on board your communication needs and deliver bespoke training.</p><p style="color: rgb(33, 59, 127); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 59, 127);">Our associates are working in digital communications, carrying out interviews for news online sites and our contacts are producing digital content for a 21st century audience. We&rsquo;ll talk to you about TV and radio but we understand the wider media landscape and how to navigate it. &nbsp;And we&rsquo;re really proud of our feedback &ndash; we want to take you from good to great and believe &nbsp;confidence building &nbsp;with tips and ideas that will work for you is the best way to develop your skills.</p></aside></section></div><div style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);"><section fr-original-style="" style="box-sizing: border-box;"><header fr-original-style="" style="box-sizing: border-box;"><h1 style="color: rgb(33, 59, 127); box-sizing: border-box;" fr-original-style=" color: rgb(33, 59, 127);">We will help you design the course you want</h1></header><aside fr-original-style="" style="box-sizing: border-box;"><p style="color: rgb(33, 59, 127); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(33, 59, 127);">All our media training is bespoke and designed to exactly suit your needs. We have lots of ideas of how it might work but we want to hear from you and what you want! So get in touch with our friendly team by phone on 0754 533 4269 or fill in our contact form and we will get back to you. We&rsquo;d love to hear how you hope to improve your media and communication skills.</p></aside></section></div></header><aside fr-original-style="" style="box-sizing: border-box;"><aside style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);"><aside style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);"><aside style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);"><aside style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);"><br fr-original-style="" style="box-sizing: border-box;"></aside></aside></aside></aside></aside></div>

Cocomms - Coherent Communications

Media Training

<h3 id="isPasted" fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 34px; box-sizing: border-box;" fr-original-style="font-size: 34px;">Empower your sales team to close more sales &amp; generate more revenue.</span>
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<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 18px; box-sizing: border-box;" fr-original-style="font-size: 18px;">Want to boost your team&#39;s telephone sales performance? If so, our expert trainers can equip your team with powerful skills to sell more effectively.</span></p><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">

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<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">This 1-day Telesales Skills Training Course is designed to improve your sales conversions, win more business, maximise your selling opportunities to achieve optimum revenue.</span></p><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">



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<li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Turn more <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">prospects</strong> into customers.</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">How to overcome common customer <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">objections</strong>.</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Discover and apply a new &amp; proven telephone sales <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">process</strong>.</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Get past the <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">gatekeepers</strong> &amp; reach more key decision makers.</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Optimise revenue by effectively cross-selling &amp; <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">up-selling</strong>.</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Gain key telephone <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">closing techniques</strong> to win more business.</li></ul>
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<div id="isPasted" fr-original-style="" style="box-sizing: border-box;"><a href="mailto:Info@LiveAndLearnConsultancy.co.uk?Subject=Re: Telesales Training for Staff" style="font-size: 16px; font-family: Helvetica, Arial, sans-serif; color: rgb(255, 255, 255); font-weight: bold; text-decoration: none; border-radius: 5px; background-color: rgb(33, 146, 210); border-width: 14px 16px 14px 18px; border-style: solid; border-color: rgb(33, 146, 210); display: inline-block; user-select: auto; box-sizing: border-box; cursor: pointer;" fr-original-style="font-size: 16px; font-family: Helvetica, Arial, sans-serif; color: #ffffff; font-weight: bold; text-decoration: none; border-radius: 5px; background-color: #2192d2; border-top: 14px solid #2192d2; border-bottom: 14px solid #2192d2; border-right: 16px solid #2192d2; border-left: 18px solid #2192d2; display: inline-block;">Email Us Now &nbsp;&gt;</a>&nbsp; <a href="https://www.liveandlearnconsultancy.co.uk/sales-training-courses/" style="font-size: 16px; font-family: Helvetica, Arial, sans-serif; color: rgb(255, 255, 255); font-weight: bold; text-decoration: none; border-radius: 5px; background-color: rgb(1, 176, 119); border-width: 14px 16px 14px 18px; border-style: solid; border-color: rgb(1, 176, 119); display: inline-block; user-select: auto; box-sizing: border-box; cursor: pointer;" fr-original-style="font-size: 16px; font-family: Helvetica, Arial, sans-serif; color: #ffffff; font-weight: bold; text-decoration: none; border-radius: 5px; background-color: #01b077; border-top: 14px solid #01b077; border-bottom: 14px solid #01b077; border-right: 16px solid #01b077; border-left: 18px solid #01b077; display: inline-block;">View Our Website &nbsp;&gt;</a></div>

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<h2 id="isPasted" fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 24px; box-sizing: border-box;" fr-original-style="font-size: 24px;">Suitability</span></h2><div fr-original-style="" style="box-sizing: border-box;">Designed by expert trainers, our Telesales Skills Training Course is perfect for</div>

<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">All Sales Staff.</li><li fr-original-style="" style="box-sizing: border-box;">Non-Sales Staff i.e Administration or Customer Service Staff.</li><li fr-original-style="" style="box-sizing: border-box;">Sales Reps.</li><li fr-original-style="" style="box-sizing: border-box;">Sales Administrators.</li><li fr-original-style="" style="box-sizing: border-box;">Telemarketers.</li><li fr-original-style="" style="box-sizing: border-box;">Call Handlers.</li><li fr-original-style="" style="box-sizing: border-box;">All Sales Teams.</li></ul>
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<section id="isPasted" fr-original-style="" style="box-sizing: border-box;"><h2 fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 24px; box-sizing: border-box;" fr-original-style="font-size: 24px;">Overview</span></h2>

<ul fr-original-style="" style="box-sizing: border-box;"><li style="font-weight: bold; box-sizing: border-box;" fr-original-style="font-weight: bold;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">1 Day - 10am to 4pm.</strong></li>
<li fr-original-style="" style="box-sizing: border-box;">Delivered in-person or virtually.</li>
<li fr-original-style="" style="box-sizing: border-box;">Suitable for individuals or groups.</li>
<li fr-original-style="" style="box-sizing: border-box;">Choose a date that best suits your team&#39;s availability.</li>
<li fr-original-style="" style="box-sizing: border-box;">Includes certification.</li></ul>

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B2B Sales

Automotive Sales

B2C Sales

Corporate Sales

This 1-day Telesales Skills Training Course is designed to improve your sales conversions, win more business, maximise your selling opportunities to achieve optimum revenue.

Telesales Skills Training - Telephone Sales Courses

<h3 id="isPasted" fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 34px; box-sizing: border-box;" fr-original-style="font-size: 34px;">Empower your team to handle calls with confidence &amp; professionalism.</span>
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<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 18px; box-sizing: border-box;" fr-original-style="font-size: 18px;">In today&#39;s business environment, successful client interaction is crucial for improving your companies brand reputation.</span></p><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">

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<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Our 1-day Telephone Skills Training Course is suitable for all UK companies seeking to deliver a professional service whether your staff are responsible for communicating with suppliers, employees or customers.</span></p><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">



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<li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Discover a new call <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">process</strong>.</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">How to professionally answer <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">inbound</strong> &amp; <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">outbound</strong> calls.</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Gain best practice <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">listening</strong> techniques.</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Build <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">rapport</strong> and satisfy customers&rsquo; needs quickly.</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">How to effectively <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">close</strong> the call.&nbsp;</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Gain a fresh approach to <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">succeed</strong> in customer service.</li></ul>
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<div id="isPasted" fr-original-style="" style="box-sizing: border-box;"><a href="mailto:Info@LiveAndLearnConsultancy.co.uk?Subject=Re: Telephone Skills Training for Staff" style="font-size: 16px; font-family: Helvetica, Arial, sans-serif; color: rgb(255, 255, 255); font-weight: bold; text-decoration: none; border-radius: 5px; background-color: rgb(33, 146, 210); border-width: 14px 16px 14px 18px; border-style: solid; border-color: rgb(33, 146, 210); display: inline-block; user-select: auto; box-sizing: border-box; cursor: pointer;" fr-original-style="font-size: 16px; font-family: Helvetica, Arial, sans-serif; color: #ffffff; font-weight: bold; text-decoration: none; border-radius: 5px; background-color: #2192d2; border-top: 14px solid #2192d2; border-bottom: 14px solid #2192d2; border-right: 16px solid #2192d2; border-left: 18px solid #2192d2; display: inline-block;">Email Us Now &nbsp;&gt;</a>&nbsp; <a href="https://www.liveandlearnconsultancy.co.uk/customer-service-training-courses/" style="font-size: 16px; font-family: Helvetica, Arial, sans-serif; color: rgb(255, 255, 255); font-weight: bold; text-decoration: none; border-radius: 5px; background-color: rgb(1, 176, 119); border-width: 14px 16px 14px 18px; border-style: solid; border-color: rgb(1, 176, 119); display: inline-block; user-select: auto; box-sizing: border-box; cursor: pointer;" fr-original-style="font-size: 16px; font-family: Helvetica, Arial, sans-serif; color: #ffffff; font-weight: bold; text-decoration: none; border-radius: 5px; background-color: #01b077; border-top: 14px solid #01b077; border-bottom: 14px solid #01b077; border-right: 16px solid #01b077; border-left: 18px solid #01b077; display: inline-block;">View Our Website &nbsp;&gt;</a></div>

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<h2 id="isPasted" fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 24px; box-sizing: border-box;" fr-original-style="font-size: 24px;">Suitability</span></h2><div fr-original-style="" style="box-sizing: border-box;">Designed by expert trainers, our Telephone Skills Training Course is perfect for</div>

<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">All Customer Facing Employees</li>
<li fr-original-style="" style="box-sizing: border-box;">Front Line Staff</li>
<li fr-original-style="" style="box-sizing: border-box;">Administrators</li>
<li fr-original-style="" style="box-sizing: border-box;">Supervisors</li>
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<section id="isPasted" fr-original-style="" style="box-sizing: border-box;"><h2 fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 24px; box-sizing: border-box;" fr-original-style="font-size: 24px;">Overview</span></h2>

<ul fr-original-style="" style="box-sizing: border-box;"><li style="font-weight: bold; box-sizing: border-box;" fr-original-style="font-weight: bold;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">1 Day - 9:30am to 4:30pm.</strong></li>
<li fr-original-style="" style="box-sizing: border-box;">Delivered in-person or virtually.</li>
<li fr-original-style="" style="box-sizing: border-box;">Suitable for individuals or groups.</li>
<li fr-original-style="" style="box-sizing: border-box;">Choose a date that best suits your team&#39;s availability.</li>
<li fr-original-style="" style="box-sizing: border-box;">Includes certification.</li></ul>

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<section id="isPasted" fr-original-style="" style="box-sizing: border-box;"><h2 fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="font-size: 24px; box-sizing: border-box;" fr-original-style="font-size: 24px;">Looking to Train Your Team?</span></strong></h2>Good news, we charge a &#39;fixed day rate&#39; price.
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<br fr-original-style="" style="box-sizing: border-box;"><a href="mailto:Info@LiveAndLearnConsultancy.co.uk?Subject=Re: Telephone Training Courses for Staff" style="font-size: 16px; font-family: Helvetica, Arial, sans-serif; color: rgb(255, 255, 255); font-weight: bold; text-decoration: none; border-radius: 5px; background-color: rgb(1, 176, 119); border-width: 14px 16px 14px 18px; border-style: solid; border-color: rgb(1, 176, 119); display: inline-block; user-select: auto; box-sizing: border-box; cursor: pointer;" id="isPasted" fr-original-style="font-size: 16px; font-family: Helvetica, Arial, sans-serif; color: #ffffff; font-weight: bold; text-decoration: none; border-radius: 5px; background-color: #01b077; border-top: 14px solid #01b077; border-bottom: 14px solid #01b077; border-right: 16px solid #01b077; border-left: 18px solid #01b077; display: inline-block;">Request Course Brochure &nbsp;&gt;</a>
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Customer Care

Telehandler

Customer Service

Know Your Customer (KYC)

Customer Relations

Telesales

Customer Experience Management

Our 1-day Telephone Skills Training Course equips your employees with best practice customer care techniques to engage with customers in professional manner.

Telephone Skills Training - Customer Care

Bristol

Exeter

Newcastle

Manchester

Liverpool

<h1 id="isPasted" style="color: rgb(62, 62, 62); box-sizing: border-box;" fr-original-style=" color: rgb(62, 62, 62);">Online MHFA England Adult Mental Health First Aid Course.&nbsp;</h1><div fr-original-style="" style="box-sizing: border-box;"><a href="https://www.mindmapswellbeing.com/brochure-request/" target="_blank" rel="noopener noreferrer" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;">Download brochure for course details here.</a><a href="https://www.mindmapswellbeing.com/_webedit/uploaded-files/All%20Files/Online%20Mental%20Health%20First%20Aid.pdf" rel="noopener noreferrer" target="_blank" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;">&nbsp;</a>&nbsp;</div><div fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></div><div style="color: rgb(62, 62, 62); box-sizing: border-box;" fr-original-style=" color: rgb(62, 62, 62);">This online version of the mental health first aid course will offer the same learning outcomes as the face to face training, and every person who completes the course will be certified as a Mental Health First Aider. &nbsp;The Online Mental Health First Aid course is a blended approach of individual learning and four instructor-led live sessions, hosted on a new Online Learning Hub. &nbsp;As a training course, Mental Health First Aid teaches people how to identify, understand and help someone who may be experiencing a mental health issue. The organisation&#39;s courses and resources also promote self-care as a vital way for people to help protect their mental health and prevent issues from getting worse. &nbsp;As with all our courses at Mindmaps Wellbeing, your course will be delivered by a Registered Mental Health Nurse, MHFA England Instructor and Open University Associate Lecturer and Practice Tutor experienced in remote teaching. Our live online learning will also include an assistant who is a MHFAider. &nbsp;</div><div style="color: rgb(62, 62, 62); box-sizing: border-box;" fr-original-style=" color: rgb(62, 62, 62);"><br fr-original-style="" style="box-sizing: border-box;"></div><div style="color: rgb(62, 62, 62); box-sizing: border-box;" fr-original-style=" color: rgb(62, 62, 62);">Our fee is &pound;300pp Groups of 5+ contact <a href="mailto:info@mindmapswellbeing.com" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;">info@mindmapswellbeing.com</a>&nbsp;for reduced group fees.&nbsp;</div><div style="color: rgb(62, 62, 62); box-sizing: border-box;" fr-original-style=" color: rgb(62, 62, 62);"><br fr-original-style="" style="box-sizing: border-box;"></div><div style="color: rgb(62, 62, 62); box-sizing: border-box;" fr-original-style=" color: rgb(62, 62, 62);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Live instructor led sessions;&nbsp;</strong></div><div style="color: rgb(62, 62, 62); box-sizing: border-box;" fr-original-style=" color: rgb(62, 62, 62);">10:00 &ndash; 12:30 &amp; 14:30 &ndash; 17:00 both days&nbsp;</div><div style="color: rgb(62, 62, 62); box-sizing: border-box;" fr-original-style=" color: rgb(62, 62, 62);">Individual learning modules around these times. You will gain access to this on the Friday before your course start date.</div><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><u fr-original-style="" style="box-sizing: border-box;">Why choosing Mindmaps Wellbeing is a good choice for your training.</u></strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The MHFA England RRP is &pound;325pp, our rate is &pound;300pp and our fee includes:</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">✅ Instructor led training sessions over two days</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">✅ Course Manual</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">✅ Workbook</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">✅ Handy Cue Card</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">✅ MHFAider Certificate upon completion</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Plus, exclusively when you choose Mindmaps Wellbeing, it also includes:</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">✅ Your instructors are <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Registered Mental Health Nurses and Healthcare Educators</strong> (They of course have their own lived experiences too, which they bring to the course, ensuring the content is brought to life).</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">✅ Access to our online MHFAider peer support groups moderated by the instructor team.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">✅ Access to MINDWELL companion for resources, self-care, and ongoing guidance to support you in the role as a MHFAider.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">✅ Advanced Delegate Plan &ndash; This allows delegates to book onto our open courses on dates that suit, with the best value on course fees available.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">For a little extra:&nbsp;</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">✅ Quarterly Facilitated MHFAider Forum &ndash; to provide ongoing expert support and guidance.&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">✅ Organisational MINDWELL Companion tailored for your workplace / organisation.</p>

Online MHFA England Adult Mental Health First Aid Course. 
Download brochure for course details here.  This online version of the mental health first aid course will offer the same learning outcomes as the face to face training, and every person who completes the course will be certified as a Mental Health First Aider. The Online Mental Health First Aid course is a blended approach of individual learning and four instructor-led live sessions, hosted on a new Online Learning Hub. As a training course, Mental Health First Aid teaches people how to identify, understand and help someone who may be experiencing a mental health issue. The organisation's courses and resources also promote self-care as a vital way for people to help protect their mental health and prevent issues from getting worse. As with all our courses at Mindmaps Wellbeing, your course will be delivered by a Registered Mental Health Nurse, MHFA England Instructor and Open University Associate Lecturer and Practice Tutor experienced in remote teaching. Our live online learning will also include an assistant who is a MHFAider. Our fee is £300pp Groups of 5+ contact info@mindmapswellbeing.com for reduced group fees. Live instructor led sessions; 10:00 – 12:30 & 14:30 – 17:00 both days Individual learning modules around these times. You will gain access to this on the Friday before your course start date.
Why choosing Mindmaps Wellbeing is a good choice for your training.
The MHFA England RRP is £325pp, our rate is £300pp and our fee includes:
✅ Instructor led training sessions over two days
✅ Course Manual
✅ Workbook
✅ Handy Cue Card
✅ MHFAider Certificate upon completion
Plus, exclusively when you choose Mindmaps Wellbeing, it also includes:
✅ Your instructors are Registered Mental Health Nurses and Healthcare Educators (They of course have their own lived experiences too, which they bring to the course, ensuring the content is brought to life).
✅ Access to our online MHFAider peer support groups moderated by the instructor team.
✅ Access to MINDWELL companion for resources, self-care, and ongoing guidance to support you in the role as a MHFAider.
✅ Advanced Delegate Plan – This allows delegates to book onto our open courses on dates that suit, with the best value on course fees available.
 
For a little extra: 
✅ Quarterly Facilitated MHFAider Forum – to provide ongoing expert support and guidance. 
✅ Organisational MINDWELL Companion tailored for your workplace / organisation.

Mindmaps Wellbeing

Health & Wellbeing

Occupational Health & Wellbeing

Mental Health

Accredited Mental Health First Aid

Mental Health At Work

Mental Health Nurse

Online MHFA England mental health first aid course delivered by Registered Mental Health Nurses from Mindmaps Wellbeing. 

Why choosing Mindmaps Wellbeing is a good choice for your mental health training.
The MHFA England RRP is £325pp, our rate is £300pp and our fee includes:
✅ Instructor led training sessions over two days 
✅ Course Manual
✅ Workbook
✅ Handy Cue Card
✅ MHFAider Certificate upon completion
Plus, exclusively when you choose Mindmaps Wellbeing, it also includes:

✅ Your instructors are Registered Mental Health Nurses and Healthcare Educators (They of course have their own lived experiences too, which they bring to the course, ensuring the content is brought to life).

✅ Access to our online MHFAider peer support groups moderated by the instructor team.

✅ Access to MINDWELL companion for resources, self-care, and ongoing guidance to support you in the role as a MHFAider.

✅ Advanced Delegate Plan – This allows delegates to book onto our open courses on dates that suit, with the best value on course fees available.

For a little extra: 

✅ Quarterly Facilitated MHFAider Forum – to provide ongoing expert support and guidance. 

✅ Organisational MINDWELL Companion tailored for your workplace / organisation.


MHFA England Mental Health First Aid

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id="isPasted" fr-original-style="" style="box-sizing: border-box;"></span><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Are you a newly qualified homeopath/therapist or in your 1st year of business? Are you confused and overwhelmed, trying to build a thriving busy practice?</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Want to learn from someone who&rsquo;s been in your shoes just 5yrs ago? I was once where you are now, and I&#39;ve made expensive mistakes! You get to learn from these and my experience of building my thriving practice over 5 years! I will drown out the noise and BS, lead you by the hand and show you what to do. &nbsp;Get the basics right from the start so you don&#39;t make expensive mistakes (learn from my mistakes!) Small investment that will save you time and money in the long run Small intimate groups mean the advice is targeted to individuals, and each person has direct access to me Beginner to Boss is a 12 week online programme which gently takes you by the hand and cuts through the noise to teach you the basics of business.</p><span data-canva-clipboard="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" id="isPasted" fr-original-style="" style="box-sizing: border-box;"></span><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">What&rsquo;s included?&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">- 6 teaching sessions (1hr) covering: systems, marketing, finances and boundaries&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">- 6 implementation sessions (1hr) where you have a chance to ask me questions, learn from your peers, get accountability and consolidate your learning.&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">- All sessions to be recorded and accessible to participants.&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">- Access to a private FB group where I will be live each week to answer questions&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">- Mastermind which will not be this good value ever again&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">- Access to discounted 121 mentor sessions at end of programme.</p>

Are you a newly qualified homeopath/therapist or in your 1st year of business? Are you confused and overwhelmed, trying to build a thriving busy practice?
Want to learn from someone who’s been in your shoes just 5yrs ago? I was once where you are now, and I've made expensive mistakes! You get to learn from these and my experience of building my thriving practice over 5 years! I will drown out the noise and BS, lead you by the hand and show you what to do. Get the basics right from the start so you don't make expensive mistakes (learn from my mistakes!) Small investment that will save you time and money in the long run Small intimate groups mean the advice is targeted to individuals, and each person has direct access to me Beginner to Boss is a 12 week online programme which gently takes you by the hand and cuts through the noise to teach you the basics of business.
What’s included? 
- 6 teaching sessions (1hr) covering: systems, marketing, finances and boundaries 
- 6 implementation sessions (1hr) where you have a chance to ask me questions, learn from your peers, get accountability and consolidate your learning. 
- All sessions to be recorded and accessible to participants. 
- Access to a private FB group where I will be live each week to answer questions 
- Mastermind which will not be this good value ever again 
- Access to discounted 121 mentor sessions at end of programme.

Homeopathic Harmony

As a qualified homeopath of 5yrs, I've put together a brilliant offer for newly-qualified homeopaths who know all about remedies but almost nothing about running a successful, busy homeopathy practice. 

Very limited spaces, and the last time it will be this cheap before prices go up. 

You'll get a mix of group learning and direct access to me (learning from my mistakes so you don't have to waste time and money on making the same!). 

Beginner to Boss

<h2 id="isPasted" style="color: rgb(57, 54, 79); box-sizing: border-box;" fr-original-style=" color: rgb(57, 54, 79);">About this event</h2><div style="color: rgb(57, 54, 79); box-sizing: border-box;" fr-original-style=" color: rgb(57, 54, 79);"><h3 style="color: rgb(30, 10, 60); box-sizing: border-box;" fr-original-style=" color: rgb(30, 10, 60);">COURSE INTRODUCTION</h3><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">This course covers Tuberculosis, latent and active, diagnosis, screening and testing, groups offered vaccine, symptoms and treatment; within the current regulatory and legal framework. We discuss Mantoux, BCG techniques, IGRA testing, Scar identification and current issues. The course is hands-on and practical and each participant receives a certificate after successfully completing the course.</p><h3 style="color: rgb(30, 10, 60); box-sizing: border-box;" fr-original-style=" color: rgb(30, 10, 60);">AIMS AND OBJECTIVES</h3><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">&bull; Be able to provide accurate and up to date information about BCG and TB vaccines</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">&bull; Update staff on current issues</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">&bull; Provide a safe, effective and high standard of care</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);"><br fr-original-style="" style="box-sizing: border-box;"></p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">COURSE CONTENTS</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">&bull; The aims of TB immunisation: national policy and schedules</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">&bull; History of TB</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">&bull; How common is TB</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">&bull; Epidemiology and current statistics</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">&bull; Screening and testing</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">&bull; Latent TB infection</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">&bull; Active TB disease</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">&bull; Signs and symptoms of TB</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">&bull; Diagnosis</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">&bull; IGRA Testing</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">&bull; Treatment</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">&bull; Management</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">&bull; TB Vaccination</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">&bull; Practical workshop</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">&bull; Technique-intradermal</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">&bull; BCG Technique</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">&bull; Mantoux / Technique</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">&bull; Scar identification</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">&bull; The legal aspects of vaccination</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">&bull; Prescribing vaccines</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">&bull; Storage and handling of vaccines - cold chain</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">&bull; Correct administration of vaccines</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">&bull; Record-keeping and reporting</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">&bull; Competence Assessment</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">Ref: National Minimum Standards for Immunisation Training, PHE and RCN, Immunisation for Infectious Diseases</p><h3 style="color: rgb(30, 10, 60); box-sizing: border-box;" fr-original-style=" color: rgb(30, 10, 60);">WHO SHOULD ATTEND?</h3><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">&bull; Nurses - Primary Care, Secondary Care</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">&bull; Occupational Health Staff</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">&bull; Doctors - Occupational Health</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">&bull; Military Staff</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">&bull; Midwives</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">&bull; Neonatal Nurses</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">&bull; School Nurses</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">Includes All course materials and certificate of attendance</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">AB Health Group awards CPD points / certificate of attendance for each course. &nbsp;If you would prefer an accredited certificate by our accrediting body Aim Qualifications we can organise this. &nbsp;The charge for the certificate including postage is &pound;30.00.</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);"><br fr-original-style="" style="box-sizing: border-box;"></p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">Annie Barr AB Health Group</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">Organiser Description</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">Annie Barr is a leading provider of high quality, accredited healthcare training. With a selection of engaging healthcare training that has been developed by experts to equip you and your workforce with the skills, knowledge and competence needed to provide compassionate and high quality care.</p></div>

About this event
COURSE INTRODUCTION
This course covers Tuberculosis, latent and active, diagnosis, screening and testing, groups offered vaccine, symptoms and treatment; within the current regulatory and legal framework. We discuss Mantoux, BCG techniques, IGRA testing, Scar identification and current issues. The course is hands-on and practical and each participant receives a certificate after successfully completing the course.
AIMS AND OBJECTIVES
• Be able to provide accurate and up to date information about BCG and TB vaccines
• Update staff on current issues
• Provide a safe, effective and high standard of care


COURSE CONTENTS
• The aims of TB immunisation: national policy and schedules
• History of TB
• How common is TB
• Epidemiology and current statistics
• Screening and testing
• Latent TB infection
• Active TB disease
• Signs and symptoms of TB
• Diagnosis
• IGRA Testing
• Treatment
• Management
• TB Vaccination
• Practical workshop
• Technique-intradermal
• BCG Technique
• Mantoux / Technique
• Scar identification
• The legal aspects of vaccination
• Prescribing vaccines
• Storage and handling of vaccines - cold chain
• Correct administration of vaccines
• Record-keeping and reporting
• Competence Assessment
Ref: National Minimum Standards for Immunisation Training, PHE and RCN, Immunisation for Infectious Diseases
WHO SHOULD ATTEND?
• Nurses - Primary Care, Secondary Care
• Occupational Health Staff
• Doctors - Occupational Health
• Military Staff
• Midwives
• Neonatal Nurses
• School Nurses
Includes All course materials and certificate of attendance
AB Health Group awards CPD points / certificate of attendance for each course. If you would prefer an accredited certificate by our accrediting body Aim Qualifications we can organise this. The charge for the certificate including postage is £30.00.


Annie Barr AB Health Group
Organiser Description
Annie Barr is a leading provider of high quality, accredited healthcare training. With a selection of engaging healthcare training that has been developed by experts to equip you and your workforce with the skills, knowledge and competence needed to provide compassionate and high quality care.

AB Health Group

General Health

Medical Training

Professional Development

Public Health

BCG/Mantoux and TB - Webinar

TB / BCG Training WEBINAR

<div id="course-pills-1">Duration<p>5 Days</p><p>30 CPD hours</p>This course is intended for<p>This course is for experienced information technology (IT) professionals, typically described as Enterprise Desktop Administrators (EDAs). These EDAs deploy, manage, and maintain PCs, devices, and applications across medium, large, and enterprise organizations. A significant portion of this audience uses, or intends to use, the latest release of Configuration Manager to manage and deploy PCs, devices, and applications.</p>Overview<p>Describe the features Configuration Manager and Intune include, and explain how you can use these features to manage PCs and mobile devices in an enterprise environment. Analyze data by using queries and reports. Prepare a management infrastructure, including configuring boundaries, boundary groups, and resource discovery, and integrating mobile-device management with Intune. Deploy and manage the Configuration Manager client. Configure, manage, and monitor hardware and software inventory, and use Asset Intelligence and software metering. Identify and configure the most appropriate method to distribute and manage content used for deployments. Distribute, deploy, and monitor applications for managed users and systems. Maintain software updates for PCs that Configuration Manager manages. Implement Endpoint Protection for managed PCs. Configure an operating-system deployment strategy by using Configuration Manager. Manage and maintain a Configuration Manager site.</p><p>This five-day course describes how to use Configuration Manager and its associated site systems to efficiently manage network resources. In this five-day course, you will learn day-to-day management tasks, including how to manage applications, client health, hardware and software inventory, operating system deployment, and software updates by using Configuration Manager. You also will learn how to optimize Endpoint Protection, manage compliance, and create management queries and reports.  Although this course and the associated labs are written for Microsoft Endpoint Configuration Manager and Windows 11, the skills taught will also be backwards compatible with previous editions of System Center Configuration Manager and Windows 10.</p>Prerequisites<p></p><li>Networking fundamentals, including common networking protocols, topologies, hardware, media, routing, switching, and addressing.</li>  <li>Active Directory Domain Services (AD DS) principles and fundamentals of AD DS management.</li>  <li>Installation, configuration, and troubleshooting for Windows-based personal computers.</li>  <li>Basic concepts of public key infrastructure (PKI) security.</li>  <li>Basic understanding of scripting and Windows PowerShell syntax.</li>  <li>Basic understanding of Windows Server roles and services.</li>  <li>Basic understanding of the configuration options for iOS and Android Mobile device platforms.</li><p></p></div><div id="course-pills-2"><h3>1 - Managing computers and mobile devices in the enterprise</h3> <ul> <li>Overview of systems management by using enterprise management solutions</li> <li>Overview of the Configuration Manager architecture</li> <li>Overview of the Configuration Manager administrative tools</li> <li>Tools for monitoring and troubleshooting a Configuration Manager site</li> </ul> <h3>2 - Analyzing data using queries, reports, and CMPivot</h3> <ul> <li>Introduction to queries</li> <li>Configuring SQL Server Reporting Services</li> <li>Analyzing the real-time state of a device by using CMPivot</li> </ul> <h3>3 - Preparing the Configuration Manager management infrastructure</h3> <ul> <li>Configuring site boundaries and boundary groups</li> <li>Configuring resource discovery</li> <li>Organizing resources using device and user collections</li> </ul> <h3>4 - Deploying and managing the Configuration Manager client</h3> <ul> <li>Overview of the Configuration Manager client</li> <li>Deploying the Configuration Manager client</li> <li>Configuring and monitoring client status</li> <li>Managing client settings and performing management operations</li> </ul> <h3>5 - Managing inventory for PCs and applications</h3> <ul> <li>Overview of inventory collection</li> <li>Configuring hardware and software inventory</li> <li>Managing inventory collection</li> <li>Configuring software metering</li> <li>Configuring and managing Asset Intelligence</li> </ul> <h3>6 - Distributing and managing content used for deployments</h3> <ul> <li>Preparing the infrastructure for content management</li> <li>Distributing and managing content on distribution points</li> </ul> <h3>7 - Deploying and managing applications</h3> <ul> <li>Overview of application management</li> <li>Creating applications</li> <li>Deploying applications</li> <li>Managing applications</li> <li>Deploying and managing Windows apps</li> </ul> <h3>8 - Maintaining software updates for managed PCs</h3> <ul> <li>The software updates process</li> <li>Preparing a Configuration Manager site for software updates</li> <li>Managing software updates</li> <li>Configuring automatic deployment rules</li> <li>Monitoring and troubleshooting software updates</li> <li>Enabling third-party updates</li> </ul> <h3>9 - Implementing Defender Protection for managed PCs</h3> <ul> <li>Overview of Endpoint Protection in Configuration Manager</li> <li>Configuring, deploying, and monitoring Endpoint Protection policies</li> <li>Configuring and deploying advanced threat policies</li> <h3>10 - Managing compliance and secure data access</h3> <ul> <li>Overview of Compliance Settings</li> <li>Configuring compliance settings</li> <li>Viewing compliance results</li> <li>Managing resource and data access</li> <h3>11 - Managing operating system deployment</h3> <ul> <li>An overview of operating system deployment</li> <li>Preparing a site for operating system deployment</li> <li>Deploying an operating system</li> <li>Managing Windows as a service</li> <h3>12 - Managing and maintaining a Configuration Manager site</h3> <ul> <li>Configuring role-based administration</li> <li>Configuring Remote Tools</li> <li>Overview of Configuration Manager site maintenance and Management Insights</li> <li>Backing up and recovering a Configuration Manager site</li> <li>Updating the Configuration Manager infrastructure</li> <h3>13 - What?s new in Microsoft Endpoint Configuration Manager</h3> <ul> <li>Whats new in Microsoft Endpoint Manager covering each semi annual release</li> </ul></ul></ul></ul></ul></div><div id="course-pills-3"><h4>Additional course details:</h4><br /><p>Nexus Humans 55348: Administering Microsoft Endpoint Configuration Manager training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. </p><p></p> This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. <p></p>Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.  <p></p>While we feel this is the best course for the 55348: Administering Microsoft Endpoint Configuration Manager course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.  <p></p>Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.<p></p></div>

Nexus Human

Microsoft Certification

Sccm

Microsoft Certified Technology Specialist (MCTS)

Commercial & Contract Management Certification Program (CCM)

IT Manager

Microsoft Certified Trainer (MCT)

55348 Administering Microsoft Endpoint Configuration Manager

<div id="course-pills-1">Duration<p>5 Days</p><p>30 CPD hours</p>This course is intended for<p></p><p>The Microsoft 365 Endpoint Administrator is responsible for deploying, configuring, securing, managing, and monitoring devices and client applications in a corporate setting. Their duties include managing identity, access, policies, updates, and apps. They work alongside the M365 Enterprise Administrator to develop and execute a device strategy that aligns with the requirements of a modern organization. Microsoft 365 Endpoint Administrators should be well-versed in M365 workloads and possess extensive skills and experience in deploying, configuring, and maintaining Windows 11 and later, as well as non-Windows devices. Their role emphasizes cloud services over on-premises management technologies.</p><p></p><p></p><p>In this course, students will learn to plan and execute an endpoint deployment strategy using contemporary deployment techniques and implementing update strategies. The course introduces essential elements of modern management, co-management approaches, and Microsoft Intune integration. It covers app deployment, management of browser-based applications, and key security concepts such as authentication, identities, access, and compliance policies. Technologies like Microsoft Entra ID, Azure Information Protection, and Microsoft Defender for Endpoint are explored to protect devices and data.</p><p></p>Prerequisites<p>The Modern Desktop Administrator must be familiar with M365 workloads and must have strong skills and experience of deploying, configuring, and maintaining Windows 11 and later, and non-Windows devices.</p></div><div id="course-pills-2"><h3>1 - Explore the Enterprise Desktop</h3> <ul> <li>Examine benefits of modern management</li> <li>Examine the enterprise desktop life-cycle model</li> <li>Examine planning and purchasing</li> <li>Examine desktop deployment</li> <li>Plan an application deployment</li> <li>Plan for upgrades and retirement</li> </ul> <h3>2 - Explore Windows Editions</h3> <ul> <li>Examine Windows client editions and capabilities</li> <li>Select client edition</li> <li>Examine hardware requirements</li> </ul> <h3>3 - Understand Microsoft Entra ID</h3> <ul> <li>Examine Microsoft Entra ID</li> <li>Compare Microsoft Entra ID and Active Directory Domain Services</li> <li>Examine Microsoft Entra ID as a directory service for cloud apps</li> <li>Compare Microsoft Entra ID P1 and P2 plans</li> <li>Examine Microsoft Entra Domain Services</li> </ul> <h3>4 - Manage Microsoft Entra identities</h3> <ul> <li>Examine RBAC and user roles in Microsoft Entra ID</li> <li>Create and manage users in Microsoft Entra ID</li> <li>Create and manage groups in Microsoft Entra ID</li> <li>Manage Microsoft Entra objects with PowerShell</li> <li>Synchronize objects from AD DS to Microsoft Entra ID</li> </ul> <h3>5 - Manage device authentication</h3> <ul> <li>Describe Microsoft Entra join </li> <li>Examine Microsoft Entra join prerequisites limitations and benefits</li> <li>Join devices to Microsoft Entra ID</li> <li>Manage devices joined to Microsoft Entra ID</li> </ul> <h3>6 - Enroll devices using Microsoft Configuration Manager</h3> <ul> <li>Deploy the Microsoft Configuration Manager client</li> <li>Monitor the Microsoft Configuration Manager client</li> <li>Manage the Microsoft Configuration Manager client</li> </ul> <h3>7 - Enroll devices using Microsoft Intune</h3> <ul> <li>Manage mobile devices with Intune</li> <li>Enable mobile device management</li> <li>Explain considerations for device enrollment</li> <li>Manage corporate enrollment policy</li> <li>Enroll Windows devices in Intune</li> <li>Enroll Android devices in Intune</li> <li>Enroll iOS devices in Intune</li> <li>Explore device enrollment manager</li> <li>Monitor device enrollment</li> <li>Manage devices remotely</li> </ul> <h3>8 - Execute device profiles</h3> <ul> <li>Explore Intune device profiles</li> <li>Create device profiles</li> <li>Create a custom device profile</li> </ul> <h3>9 - Oversee device profiles</h3> <ul> <li>Monitor device profiles in Intune</li> <li>Manage device sync in Intune</li> <li>Manage devices in Intune using scripts</li> </ul> <h3>10 - Maintain user profiles</h3> <ul> <li>Examine user profile</li> <li>Explore user profile types</li> <li>Examine options for minimizing user profile size</li> <li>Deploy and configure folder redirection</li> <li>Sync user state with Enterprise State Roaming</li> <li>Configure Enterprise State Roaming in Azure</li> </ul> <h3>11 - Execute mobile application management</h3> <ul> <li>Examine mobile application management</li> <li>Examine considerations for mobile application management</li> <li>Prepare line-of-business apps for app protection policies</li> <li>Implement mobile application management policies in Intune</li> <li>Manage mobile application management policies in Intune</li> </ul> <h3>12 - Deploy and update applications</h3> <ul> <li>Deploy applications with Intune</li> <li>Add apps to Intune</li> <li>Manage Win32 apps with Intune</li> <li>Deploy applications with Configuration Manager</li> <li>Deploying applications with Group Policy</li> <li>Assign and publish software</li> <li>Explore Microsoft Store for Business</li> <li>Implement Microsoft Store Apps</li> <li>Update Microsoft Store Apps with Intune</li> <li>Assign apps to company employees</li> </ul> <h3>13 - Administer endpoint applications</h3> <ul> <li>Manage apps with Intune</li> <li>Manage Apps on non-enrolled devices</li> <li>Deploy Microsoft 365 Apps with Intune</li> <li>Additional Microsoft 365 Apps Deployment Tools</li> <li>Configure Microsoft Edge Internet Explorer mode</li> <li>App Inventory Review</li> </ul> <h3>14 - Protect identities in Microsoft Entra ID</h3> <ul> <li>Explore Windows Hello for Business</li> <li>Deploy Windows Hello</li> <li>Manage Windows Hello for Business</li> <li>Explore Microsoft Entra ID Protection</li> <li>Manage self-service password reset in Microsoft Entra ID</li> <li>Implement multi-factor authentication</li> </ul> <h3>15 - Enable organizational access</h3> <ul> <li>Enable access to organization resources</li> <li>Explore VPN types and configuration</li> <li>Explore Always On VPN</li> <li>Deploy Always On VPN</li> </ul> <h3>16 - Implement device compliance</h3> <ul> <li>Protect access to resources using Intune</li> <li>Explore device compliance policy</li> <li>Deploy a device compliance policy</li> <li>Explore conditional access</li> <li>Create conditional access policies</li> </ul> <h3>17 - Generate inventory and compliance reports</h3> <ul> <li>Report enrolled devices inventory in Intune</li> <li>Monitor and report device compliance</li> <li>Build custom Intune inventory reports</li> <li>Access Intune using Microsoft Graph API</li> </ul> <h3>18 - Deploy device data protection</h3> <ul> <li>Explore Windows Information Protection</li> <li>Plan Windows Information Protection</li> <li>Implement and use Windows Information Protection</li> <li>Explore Encrypting File System in Windows client</li> <li>Explore BitLocker</li> </ul> <h3>19 - Manage Microsoft Defender for Endpoint</h3> <ul> <li>Explore Microsoft Defender for Endpoint</li> <li>Examine key capabilities of Microsoft Defender for Endpoint</li> <li>Explore Windows Defender Application Control and Device Guard</li> <li>Explore Microsoft Defender Application Guard</li> <li>Examine Windows Defender Exploit Guard</li> <li>Explore Windows Defender System Guard</li> </ul> <h3>20 - Manage Microsoft Defender in Windows client</h3> <ul> <li>Explore Windows Security Center</li> <li>Explore Windows Defender Credential Guard</li> <li>Manage Microsoft Defender Antivirus</li> <li>Manage Windows Defender Firewall</li> <li>Explore Windows Defender Firewall with Advanced Security</li> </ul> <h3>21 - Manage Microsoft Defender for Cloud Apps</h3> <ul> <li>Explore Microsoft Defender for Cloud Apps</li> <li>Planning Microsoft Defender for Cloud Apps</li> <li>Implement Microsoft Defender for Cloud Apps</li> </ul> <h3>22 - Assess deployment readiness</h3> <ul> <li>Examine deployment guidelines</li> <li>Explore readiness tools</li> <li>Assess application compatibility</li> <li>Explore tools for application compatibility mitigation</li> <li>Prepare network and directory for deployment</li> <li>Plan a pilot</li> </ul> <h3>23 - Deploy using the Microsoft Deployment Toolkit</h3> <ul> <li>Evaluate traditional deployment methods</li> <li>Set up the Microsoft Deployment Toolkit for client deployment</li> <li>Manage and deploy images using the Microsoft Deployment Toolkit</li> </ul> <h3>24 - Deploy using Microsoft Configuration Manager</h3> <ul> <li>Explore client deployment using Configuration Manager</li> <li>Examine deployment components of Configuration Manager</li> <li>Manage client deployment using Configuration Manager</li> <li>Plan in-place upgrades using Configuration Manager</li> </ul> <h3>25 - Deploy Devices using Windows Autopilot</h3> <ul> <li>Use Autopilot for modern deployment</li> <li>Examine requirements for Windows Autopilot</li> <li>Prepare device IDs for Autopilot</li> <li>Implement device registration and out-of-the-box customization</li> <li>Examine Autopilot scenarios</li> <li>Troubleshoot Windows Autopilot</li> </ul> <h3>26 - Implement dynamic deployment methods</h3> <ul> <li>Examine subscription activation</li> <li>Deploy using provisioning packages</li> <li>Use Windows Configuration Designer</li> <li>Use Microsoft Entra join with automatic MDM enrollment</li> </ul> <h3>27 - Plan a transition to modern endpoint management</h3> <ul> <li>Explore using co-management to transition to modern endpoint management</li> <li>Examine prerequisites for co-management</li> <li>Evaluate modern management considerations</li> <li>Evaluate upgrades and migrations in modern transitioning</li> <li>Migrate data when modern transitioning</li> <li>Migrate workloads when modern transitioning</li> </ul> <h3>28 - Manage Windows 365</h3> <ul> <li>Explore Windows 365</li> <li>Configure Windows 365</li> <li>Administer Windows 365</li> </ul> <h3>29 - Manage Azure Virtual Desktop</h3> <ul> <li>Examine Azure Virtual Desktop</li> <li>Explore Azure Virtual Desktop</li> <li>Configure Azure Virtual Desktop</li> <li>Administer Azure Virtual Desktop</li> </ul></div><div id="course-pills-3"><h4>Additional course details:</h4><br /><p>Nexus Humans MD-102T00 : Microsoft 365 Endpoint Administrator training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. </p><p></p> This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. <p></p>Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.  <p></p>While we feel this is the best course for the MD-102T00 : Microsoft 365 Endpoint Administrator course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.  <p></p>Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.<p></p></div>

Microsoft 365

Microsoft AZ-900

Microsoft AZ-104

Microsoft AZ-303

Microsoft AZ-700

MD-102T00 Microsoft 365 Endpoint Administrator

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(35, 35, 51); box-sizing: border-box;" id="isPasted" fr-original-style="color: rgb(35, 35, 51);">This course is taught using a set of principles and methodologies developed by us to give participants a system they can always refer to any time they get stuck trying to interpret financial information.&nbsp;</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(35, 35, 51); box-sizing: border-box;" fr-original-style="color: rgb(35, 35, 51);">We have developed a 4-box model for teaching accounting which makes the process of breaking down any transaction natural for the nonaccountant. The system works without the need to learn any double-entry accounting, participants apply the system and instinctively know what to do.&nbsp;</span><span style="color: rgb(35, 35, 51); box-sizing: border-box;" fr-original-style="color: rgb(35, 35, 51);">This is followed up with another 4-box model we developed to completely break down financial analysis and ratios into the most fundamental metrics required of every role in an organization. &nbsp;</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(35, 35, 51); box-sizing: border-box;" fr-original-style="color: rgb(35, 35, 51);">Our approach is to teach financial analysis by making each participant aware of how their role and actions directly impact the company&#39;s bottom line.&nbsp;</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(35, 35, 51); box-sizing: border-box;" fr-original-style="color: rgb(35, 35, 51);">Participants will also be able to interpret the financial statement in a natural way using a third model (the 5 Box Balance Sheet) to analyze business performance effectively.&nbsp;</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(35, 35, 51); box-sizing: border-box;" fr-original-style="color: rgb(35, 35, 51);">This instructor-led course includes:&nbsp;</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(35, 35, 51); box-sizing: border-box;" fr-original-style="color: rgb(35, 35, 51);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">&bull; &nbsp; &nbsp;2 weeks of self-paced essential learning content that you are to complete before the instructor-led live virtual sessions begin.&nbsp;</strong></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(35, 35, 51); box-sizing: border-box;" fr-original-style="color: rgb(35, 35, 51);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">&bull; &nbsp; &nbsp;4 instructor-led virtual sessions of 2 hours each. Each Session will have a 15-minute break.&nbsp;</strong></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(35, 35, 51); box-sizing: border-box;" fr-original-style="color: rgb(35, 35, 51);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">&bull; &nbsp; &nbsp;Intersession Assignments that you are expected to complete and discuss in your preassigned groups during the session.&nbsp;</strong></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(35, 35, 51); box-sizing: border-box;" fr-original-style="color: rgb(35, 35, 51);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">&bull; &nbsp; &nbsp;1 Capstone Project&nbsp;</strong></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(35, 35, 51); box-sizing: border-box;" fr-original-style="color: rgb(35, 35, 51);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">&bull; Lifetime access to our LMS where you will have free access to the trainer, other participants, and resources including knowledge videos.&nbsp;</strong></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(35, 35, 51); box-sizing: border-box;" fr-original-style="color: rgb(35, 35, 51);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">&bull; &nbsp; &nbsp;Access to our community of life-long learners.&nbsp;</strong></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(35, 35, 51); box-sizing: border-box;" fr-original-style="color: rgb(35, 35, 51);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">&bull; &nbsp; &nbsp;Downloadable Certificate you can link to your LinkedIn Page</strong>&nbsp;</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(35, 35, 51); box-sizing: border-box;" fr-original-style="color: rgb(35, 35, 51);">We look forward to seeing you in Class!!!</span></p>

dbrownconsulting

Financial Intelligence

Finance For Non Finance Managers

Finance Fundamentals

Elevate your role as a non-finance manager by learning to interpret financial information and analysis and learn how your actions directly impact the company's bottom line. 

Finance for Non-Finance Managers

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Strategic planning is often perceived as being difficult and requiring specialist skills - and also as being too challenging or lacking value when the future is so uncertain; leaders can often find it difficult to know how best to go about strategic planning in their organisation, and how to ensure that strategy is managed successfully.<br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;">In this<em id="isPasted" fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">&nbsp;Strategy Insights</strong></em> <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;">Masterclass</em></strong> we will start from &#39;first principles&#39; and explore what strategic planning is <em fr-original-style="" style="box-sizing: border-box;">really</em> about and how to approach it effectively (including how to consider the uncertainty of the future). The aim is to stimulate your thinking about what might be the right approach to strategic planning in <em fr-original-style="" style="box-sizing: border-box;">your</em> organisation (every organisation is different!); the Masterclass will be participative, with opportunities to work and share ideas with other delegates (without disclosing any organisational confidences).</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">[<em id="isPasted" fr-original-style="" style="box-sizing: border-box;">This Masterclass has been given previously for specific groups, and given the feedback from participants is now being made available for open booking</em>.] &nbsp;<br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;">** David Booth has kindly donated a complimentary copy of  his book, &#39;<em fr-original-style="" style="box-sizing: border-box;">Strategy Journeys - a guide to effective strategic planning</em>&#39; (shortlisted for the CMI Management Book of the Year 2018) to be made available to those attending this Masterclass **&nbsp;</p>

Strategic planning is often perceived as being difficult and requiring specialist skills - and also as being too challenging or lacking value when the future is so uncertain; leaders can often find it difficult to know how best to go about strategic planning in their organisation, and how to ensure that strategy is managed successfully.

In this Strategy Insights Masterclass we will start from 'first principles' and explore what strategic planning is really about and how to approach it effectively (including how to consider the uncertainty of the future). The aim is to stimulate your thinking about what might be the right approach to strategic planning in your organisation (every organisation is different!); the Masterclass will be participative, with opportunities to work and share ideas with other delegates (without disclosing any organisational confidences).
[This Masterclass has been given previously for specific groups, and given the feedback from participants is now being made available for open booking.] 

** David Booth has kindly donated a complimentary copy of his book, 'Strategy Journeys - a guide to effective strategic planning' (shortlisted for the CMI Management Book of the Year 2018) to be made available to those attending this Masterclass ** 

Strategy Insights

Strategic Management

Strategic Planning

Business Strategy

Leadership Development

This Strategy Insights Masterclass explores what strategic planning is really about and how to approach it effectively (including how to consider the uncertainty of the future).

Demystifying strategic planning

<p dir="ltr" id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Whether you are embarking on your coaching journey or boast a wealth of coaching experience, Systemic Coaching Supervision presents a vibrant resource for professional and personal growth. This unique approach employs a systemic perspective to review your interactions with teams, organisations, couples, and individuals, while also delving into the dynamics within yourself. You will take another stride toward mastering the art of working with complex systems through Systemic Coaching Supervision. Guided by one of our seasoned supervisors, this process will:</span></p><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">&nbsp;</span></p><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">1. Heighten your self-awareness as a coach.</span></p><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">2. Unearth strategies to enhance the depth and breadth of your coaching practice.</span></p><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">3. Strengthen your commitment to ethical conduct and best coaching practices.</span></p><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">4. Recharge and rejuvenate yourself for the demands of this rewarding but challenging work.</span></p><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">&nbsp;</span></p><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Within a nurturing cohort, you will encounter the same level of collaboration and wisdom that you have grown to rely on in Organisation and Relationship Systems Coaching (ORSC&trade;). CRR Global&rsquo;s coaching supervision, rooted in systemic principles, provides invaluable support for the vital work you undertake with teams and intricate systems.</span></p><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">&nbsp;</span></p><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Our team coaching supervision sessions fulfil the requirements for your</span><a href="https://coachingfederation.org/credentials-and-standards/team-coaching#:~:text=By%20earning%20the%20ACTC%2C%20candidates,advanced%20skills%2C%20expertise%20and%20experience." fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">&nbsp;</span><span style="color: rgb(5, 99, 193); box-sizing: border-box;" fr-original-style="color:#0563c1;">Advanced Certification for Team Coaches (ACTC) accreditation via the ICF.</span></a></p><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">&middot;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;Intimate groups</span></p><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">&middot;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;Engage in a virtual program consisting of four 75-minute sessions</span></p><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">&middot;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;Cultivate this beneficial routine for coaching professionals</span></p><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">&middot;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;Partake in systems-inspired introspection led by an experienced ORSC coaching supervisor</span></p><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">&middot;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;Further enrich your skills in team and systems coaching, elevate self-awareness, and explore ethical standards and best practices</span></p><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">&middot;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;Utilise a framework that facilitates system alignment and collective action</span></p><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">&middot;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;Eligible for five hours of ICF resource development credits</span></p><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">&nbsp;</span></p><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Fulfil the required five hours of group coaching supervision needed for the Advanced Certification in Team Coaching (</span><a href="https://coachingfederation.org/credentials-and-standards/team-coaching#:~:text=By%20earning%20the%20ACTC%2C%20candidates,advanced%20skills%2C%20expertise%20and%20experience." fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;"><span style="color: rgb(5, 99, 193); box-sizing: border-box;" fr-original-style="color:#0563c1;">ACTC</span></a><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">). Explore the transformative power of reflective practice in enhancing your coaching skills. Utilising CRR Global&rsquo;s Meet, Reveal, Align &amp; Act model as your guide, you will reinforce your capacity for systems thinking and unpack your experiences to evolve as a more proficient practitioner.</span></p>

Whether you are embarking on your coaching journey or boast a wealth of coaching experience, Systemic Coaching Supervision presents a vibrant resource for professional and personal growth. This unique approach employs a systemic perspective to review your interactions with teams, organisations, couples, and individuals, while also delving into the dynamics within yourself. You will take another stride toward mastering the art of working with complex systems through Systemic Coaching Supervision. Guided by one of our seasoned supervisors, this process will:
 
1. Heighten your self-awareness as a coach.
2. Unearth strategies to enhance the depth and breadth of your coaching practice.
3. Strengthen your commitment to ethical conduct and best coaching practices.
4. Recharge and rejuvenate yourself for the demands of this rewarding but challenging work.
 
Within a nurturing cohort, you will encounter the same level of collaboration and wisdom that you have grown to rely on in Organisation and Relationship Systems Coaching (ORSC™). CRR Global’s coaching supervision, rooted in systemic principles, provides invaluable support for the vital work you undertake with teams and intricate systems.
 
Our team coaching supervision sessions fulfil the requirements for yourAdvanced Certification for Team Coaches (ACTC) accreditation via the ICF.
· Intimate groups
· Engage in a virtual program consisting of four 75-minute sessions
· Cultivate this beneficial routine for coaching professionals
· Partake in systems-inspired introspection led by an experienced ORSC coaching supervisor
· Further enrich your skills in team and systems coaching, elevate self-awareness, and explore ethical standards and best practices
· Utilise a framework that facilitates system alignment and collective action
· Eligible for five hours of ICF resource development credits
 
Fulfil the required five hours of group coaching supervision needed for the Advanced Certification in Team Coaching (ACTC). Explore the transformative power of reflective practice in enhancing your coaching skills. Utilising CRR Global’s Meet, Reveal, Align & Act model as your guide, you will reinforce your capacity for systems thinking and unpack your experiences to evolve as a more proficient practitioner.

CRR UK

Team Coaching Supervision for the Systems Coach

<div id="course-pills-1">Duration<p>4 Days</p><p>24 CPD hours</p>This course is intended for<p>This course is intended for both novice and experienced SharePoint users who wish to make full use of SharePoint Online.</p>Overview<p>#NAME?</p><p>This course delivers the complete site owner story from start to finish in an engaging and practical way to ensure you have the confidence to plan and create new sites or manage your existing sites in SharePoint Online. Your goal is to learn how to make SharePoint online relevant to your team by using a sites functionality to help you share information and collaborate with your colleagues. During the class, you will also learn best practices and ?what not to do? as you watch live, interactive demonstrations and put theory into practice with hands on exercises in SharePoint Online.</p></div><div id="course-pills-2"><h3>1 - An Introduction to SharePoint Online</h3> <ul> <li>Introducing Office 365 and SharePoint</li> <li>Getting started with Office 365</li> <li>The cloud revolution</li> <li>Login to Office 365</li> <li>What is Office 365</li> <li>Using the app launcher</li> <li>What is SharePoint</li> <li>Office 365 settings</li> <li>Introducing Office 365 Groups</li> <li>Delve</li> <li>Ownership and Access</li> <li>OneDrive</li> </ul> <h3>2 - Creating Sites</h3> <ul> <li>Planning your sites</li> <li>Create new subsites</li> <li>The Office 365 tenant</li> <li>Site templates</li> <li>Web addresses</li> <li>Apply a them</li> <li>Site collections</li> <li>Building your navigation</li> <li>Create a new site</li> <li>Delete subsites</li> <li>Team site navigation</li> <li>User interface: classic vs modern</li> <li>Site contents: classic vs modern</li> <li>Where does classic come from?</li> </ul> <h3>3 - Creating and Managing Web Pages</h3> <ul> <li>The types of pages found in SharePoint</li> <li>Classic SharePoint pages</li> <li>Modern SharePoint pages</li> <li>How to use classic team site pages</li> <li>Create news and site pages</li> <li>Review features of publishing sites</li> <li>Web parts</li> <li>Save, publish, share and delete pages</li> <li>Communication sites</li> </ul> <h3>4 - Working with Apps</h3> <ul> <li>An introduction to apps</li> <li>Co-authoring</li> <li>Marketplace apps</li> <li>Check In ? Out</li> <li>Adding apps to a site</li> <li>Edit and view file properties</li> <li>Create and manage columns</li> <li>Quick edit view</li> <li>Public and personal views</li> <li>File commands</li> <li>Managing app settings</li> <li>Copy link and Share</li> <li>Content approval</li> <li>Folders</li> <li>Major and minor versioning</li> <li>The recycle bin</li> <li>Document sets</li> <li>Alerts</li> <li>Working with files in a library</li> <li>OneDrive sync</li> <li>Create, Upload and edit files</li> <li>Working with classic lists</li> </ul> <h3>5 - Building processes with Flow and PowerApps</h3> <ul> <li>What are business processes?</li> <li>Design and publish a Flow</li> <li>Classic tools for designing processes</li> <li>Getting started with PowerApps in SharePoint</li> <li>Design and test a classic workflow</li> <li>Enhance data capture with PowerApps</li> <li>Getting started with Flow in SharePoint</li> <li>Test a Flow and PowerApps enriched list</li> </ul> <h3>6 - Customizing Security</h3> <ul> <li>Office 365 Group access</li> <li>Share a file</li> <li>Updating Office 365 Group Security</li> <li>Remove a user</li> <li>Managing access to SharePoint</li> <li>Customizing SharePoint security</li> <li>New sites private vs public</li> <li>Create permission levels and groups</li> <li>Setup access requests</li> <li>Security inheritance</li> <li>Share a site</li> <li>Security best practices</li> </ul> <h3>7 - Working with Search</h3> <ul> <li>Delve</li> <li>Search tips</li> <li>An introduction to SharePoint search</li> <li>Accessing classic search</li> <li>Search in folders, libraries and sites</li> <li>Promoted results</li> <li>Search results</li> </ul> <h3>8 - Enterprise Content Management</h3> <ul> <li>Managed metadata service</li> <li>Information management policies</li> <li>An introduction to content types</li> <li>The records center</li> <li>Create and manage content type</li> <li>In-place records management</li> <li>Deploy content types</li> <li>The content organizer</li> <li>Using content types in apps</li> <li>Durable links</li> <li>The content type hub</li> </ul></div>

Online Course Creation

Microsoft Power Apps

Microsoft Sharepoint

Power Apps

Microsoft Power Platform

SharePoint

55215 SharePoint Online Power User

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This course is for counsellors who are looking to gain some knowledge and understanding to work with groups. If you have found yourself either running groups or being asked to run groups you will know how daunting this is. So this 3 day training aims to give you greater understanding of how groups work from a psychodynamic/psychoanalytic perspective. This will be underpinned with practice both through the use of case studies and on the final day within the group itself.&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Lorna Marchant who is running this course has been running groups for more than 25 years, she has studied group theory and written about groups during this time and believes that now, as more counsellors are being required to run groups this will be a timely addition to your CPD portfolio.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The fee of &pound;120 is for 3 sessions, 7th, 14th and 28th September 2024</p>

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