Birmingham

Erdington

Queensway

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This Tableau Desktop Training course is a jumpstart to getting report writers and analysts with little or no previous knowledge to being productive. It covers everything from connecting to data, through to creating interactive dashboards with a range of visualisations in two days of your time.</p><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">For Private options, online or in-person, please send us details of your requirements:</p><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This Tableau Desktop Training course is a jumpstart to getting report writers and analysts with little or no previous knowledge to being productive. It covers everything from connecting to data, through to creating interactive dashboards with a range of visualisations in two days of your time. Having a quick turnaround from starting to use Tableau, to getting real, actionable insights means that you get a swift return on your investment of time and money.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This accelerated approach is key to getting engagement from within your organisation so everyone can immediately see and feel the impact of the data and insights you create. This course is aimed at someone who has not used Tableau in earnest and may be in a functional role, eg. in sales, marketing, finance, operations, business intelligence etc.</p><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><section data-particle_enable="false" data-particle-mobile-disabled="false" data-id="28546e3a" data-element_type="section" style="color: rgb(98, 98, 98); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(98, 98, 98);"><div data-id="530ff072" data-element_type="column" fr-original-style="" style="box-sizing: border-box;"><section data-particle_enable="false" data-particle-mobile-disabled="false" data-id="7ae5fe7" data-element_type="section" data-settings='{"background_background":"classic"}' fr-original-style="" style="box-sizing: border-box;"><div data-id="461193e7" data-element_type="column" fr-original-style="" style="box-sizing: border-box;"><div data-id="8fd671b" data-element_type="widget" data-widget_type="heading.default" fr-original-style="" style="box-sizing: border-box;"><h2 style="color: rgb(7, 41, 77); box-sizing: border-box;" fr-original-style=" color: rgb(7, 41, 77);">The course is split into 3 phases and 9 modules:</h2></div><div data-id="58a6c8fc" data-element_type="widget" data-widget_type="heading.default" fr-original-style="" style="box-sizing: border-box;"><h2 style="color: rgb(7, 41, 77); box-sizing: border-box;" fr-original-style=" color: rgb(7, 41, 77);">PHASE 1: GET READY</h2></div><div data-id="5f8c8664" data-element_type="widget" data-widget_type="accordion.default" fr-original-style="" style="box-sizing: border-box;"><h5 data-tab="1" tabindex="0" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">MODULE 1: LAUNCH TABLEAU</h5><div data-tab="1" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Check Install &amp; Setup</li><li fr-original-style="" style="box-sizing: border-box;">Why is Visual Analytics Important</li></ul></div><h5 data-tab="2" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">MODULE 2: GET FAMILIAR</h5><ul fr-original-style="" style="box-sizing: border-box;"><li id="isPasted" fr-original-style="" style="box-sizing: border-box;">What is possible</li><li fr-original-style="" style="box-sizing: border-box;">How does Tableau deal with data</li><li fr-original-style="" style="box-sizing: border-box;">Know your way around</li><li fr-original-style="" style="box-sizing: border-box;">How do we format charts</li><li fr-original-style="" style="box-sizing: border-box;">Dashboard Basics &ndash; My First Dashboard</li></ul><h5 data-tab="3" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">MODULE 3: DATA DISCOVERY</h5><ul fr-original-style="" style="box-sizing: border-box;"><li id="isPasted" fr-original-style="" style="box-sizing: border-box;">Connecting to and setting up data in Tableau</li><li fr-original-style="" style="box-sizing: border-box;">How Do I Explore my Data &ndash; Filters &amp; Sorting</li><li fr-original-style="" style="box-sizing: border-box;">How Do I Structure my Data &ndash; Groups &amp; Hierarchies, Visual Groups</li><li fr-original-style="" style="box-sizing: border-box;">How Tableau Deals with Dates &ndash; Using Discrete and Continuous Dates, Custom Dates</li></ul></div></div></section><section data-particle_enable="false" data-particle-mobile-disabled="false" data-id="2696f5d3" data-element_type="section" data-settings='{"background_background":"classic"}' fr-original-style="" style="box-sizing: border-box;"><div data-id="ec4f006" data-element_type="column" fr-original-style="" style="box-sizing: border-box;"><div data-id="4520c476" data-element_type="widget" data-widget_type="heading.default" fr-original-style="" style="box-sizing: border-box;"><h2 style="color: rgb(7, 41, 77); box-sizing: border-box;" fr-original-style=" color: rgb(7, 41, 77);"><br fr-original-style="" style="box-sizing: border-box;"></h2><h2 style="color: rgb(7, 41, 77); box-sizing: border-box;" fr-original-style=" color: rgb(7, 41, 77);">Phase 2: GET SET</h2></div><div data-id="16ebe443" data-element_type="widget" data-widget_type="accordion.default" fr-original-style="" style="box-sizing: border-box;"><h5 data-tab="1" tabindex="0" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">MODULE 4: MAKE CALCULATIONS</h5><div data-tab="1" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">How Do I Create Calculated Fields &amp; Why</li></ul></div><h5 data-tab="2" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">MODULE 5: MAKE CHARTS</h5><ul fr-original-style="" style="box-sizing: border-box;"><li id="isPasted" fr-original-style="" style="box-sizing: border-box;">Charts that Compare Multiple Measures &ndash; Measure Names and Measure Values, Shared Axis Charts, Dual Axis Charts, Scatter Plots</li><li fr-original-style="" style="box-sizing: border-box;">Showing Relational &amp; Proportional Data &ndash; Pie Charts, Donut Charts, Tree Maps</li></ul><h5 data-tab="3" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">MODULE 6: MAKE TABLES</h5><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Creating Tables &ndash; Creating Tables, Highlight Tables, Heat Maps</li></ul></div></div></section><section data-particle_enable="false" data-particle-mobile-disabled="false" data-id="5e5df3ea" data-element_type="section" data-settings='{"background_background":"classic"}' fr-original-style="" style="box-sizing: border-box;"><div data-id="491b064f" data-element_type="column" fr-original-style="" style="box-sizing: border-box;"><div data-id="357bfc09" data-element_type="widget" data-widget_type="heading.default" fr-original-style="" style="box-sizing: border-box;"><h2 style="color: rgb(7, 41, 77); box-sizing: border-box;" fr-original-style=" color: rgb(7, 41, 77);">Phase 3: GO</h2></div><div data-id="4dd84eb2" data-element_type="widget" data-widget_type="accordion.default" fr-original-style="" style="box-sizing: border-box;"><h5 data-tab="1" tabindex="0" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">MODULE 7: ADD CONTEXT</h5><div data-tab="1" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Reference Lines and Bands</p></li></ul></div><h5 data-tab="2" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">MODULE 8: MAKE MAPS</h5><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"><div fr-original-style="" style="box-sizing: border-box;">Answering Spatial Questions &ndash; Mapping, Creating a Choropleth (Filled) Map</div></li></ul><h5 data-tab="3" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">MODULE 9: MAKE DASHBOARDS</h5><ul fr-original-style="" style="box-sizing: border-box;"><li id="isPasted" fr-original-style="" style="box-sizing: border-box;">Using the Dashboard Interface</li><li fr-original-style="" style="box-sizing: border-box;">Dashboard Actions</li></ul></div></div></section></div></section><section data-particle_enable="false" data-particle-mobile-disabled="false" data-id="5b9fdc59" data-element_type="section" data-settings='{"background_background":"classic"}' style="color: rgb(98, 98, 98); box-sizing: border-box;" fr-original-style=" color: rgb(98, 98, 98);"><div data-id="649bcdb4" data-element_type="column" fr-original-style="" style="box-sizing: border-box;"><div data-id="315826bb" data-element_type="widget" data-widget_type="text-editor.default" style="color: rgb(255, 255, 255); box-sizing: border-box;" fr-original-style=" color: rgb(255, 255, 255);"><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This training course includes over&nbsp;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">25</strong>&nbsp;hands-on exercises and quizzes to help participants&nbsp;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">&ldquo;learn by doing&rdquo;</strong>&nbsp;and to assist group discussions around real-life use cases. Each attendee receives a login to our extensive training portal which covers the theory, practical applications and use cases, exercises, solutions and quizzes in both written and video format.</p></div><div data-id="6243dea8" data-element_type="widget" data-widget_type="text-editor.default" style="color: rgb(255, 255, 255); box-sizing: border-box;" fr-original-style=" color: rgb(255, 255, 255);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Students must use their own laptop with an active version of Tableau Desktop 2018.2 (or later) pre-installed.</p></div></div></section><section data-particle_enable="false" data-particle-mobile-disabled="false" data-id="649f95d" data-element_type="section" data-settings='{"background_background":"classic"}' fr-original-style="" style="box-sizing: border-box;"><div data-id="1c207d92" data-element_type="column" fr-original-style="" style="box-sizing: border-box;"><div data-id="1bce9646" data-element_type="widget" data-widget_type="heading.default" style="color: rgb(98, 98, 98); box-sizing: border-box;" fr-original-style="color: rgb(98, 98, 98);"><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><h2 style="color: rgb(17, 41, 74); box-sizing: border-box;" fr-original-style=" color: rgb(17, 41, 74);">What People Are Saying About This Course</h2></div><div data-id="780525c2" data-element_type="widget" data-settings='{"slides_per_view":"2","slides_to_scroll":"1","space_between":{"unit":"px","size":0,"sizes":[]},"slides_per_view_tablet":"2","speed":500,"space_between_tablet":{"unit":"px","size":10,"sizes":[]},"space_between_mobile":{"unit":"px","size":10,"sizes":[]}}' data-widget_type="testimonial-carousel.default" style="color: rgb(98, 98, 98); box-sizing: border-box;" fr-original-style="color: rgb(98, 98, 98);"><div style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><img src="https://cdn.vizdj.com/wp-content/uploads/2021/11/quote-icon.png" alt="Richard L., Intelliflo" fr-original-style="" style="cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-class="fr-draggable"></div><div style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">&ldquo;Excellent Trainer &ndash; knows his stuff, has done it all in the real world, not just the class room.&rdquo;</div><cite fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(7, 41, 77); box-sizing: border-box;" fr-original-style=" color: rgb(7, 41, 77);">Richard L., Intelliflo</span></cite></div><div data-id="780525c2" data-element_type="widget" data-settings='{"slides_per_view":"2","slides_to_scroll":"1","space_between":{"unit":"px","size":0,"sizes":[]},"slides_per_view_tablet":"2","speed":500,"space_between_tablet":{"unit":"px","size":10,"sizes":[]},"space_between_mobile":{"unit":"px","size":10,"sizes":[]}}' data-widget_type="testimonial-carousel.default" fr-original-style="" style="box-sizing: border-box;"><font color="#07294d" fr-original-style="" style="box-sizing: border-box;"><i fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></i></font><div style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><img src="https://cdn.vizdj.com/wp-content/uploads/2021/11/quote-icon.png" alt="Chelsey H., QVC" style="color: rgb(98, 98, 98); cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(98, 98, 98);" fr-original-class="fr-draggable"></div><div style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">&ldquo;Tableau is a complicated and powerful tool. After taking this course, I am confident in what I can do, and how it can help improve my work.&rdquo;</div><cite style="color: rgb(98, 98, 98); box-sizing: border-box;" fr-original-style="color: rgb(98, 98, 98);"><span style="color: rgb(7, 41, 77); box-sizing: border-box;" fr-original-style=" color: rgb(7, 41, 77);">Trevor B., Morrison Utility Services</span></cite></div><div data-id="780525c2" data-element_type="widget" data-settings='{"slides_per_view":"2","slides_to_scroll":"1","space_between":{"unit":"px","size":0,"sizes":[]},"slides_per_view_tablet":"2","speed":500,"space_between_tablet":{"unit":"px","size":10,"sizes":[]},"space_between_mobile":{"unit":"px","size":10,"sizes":[]}}' data-widget_type="testimonial-carousel.default" fr-original-style="" style="box-sizing: border-box;"><font color="#626262" fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></font></div><div data-id="780525c2" data-element_type="widget" data-settings='{"slides_per_view":"2","slides_to_scroll":"1","space_between":{"unit":"px","size":0,"sizes":[]},"slides_per_view_tablet":"2","speed":500,"space_between_tablet":{"unit":"px","size":10,"sizes":[]},"space_between_mobile":{"unit":"px","size":10,"sizes":[]}}' data-widget_type="testimonial-carousel.default" fr-original-style="" style="box-sizing: border-box;"><font color="#626262" fr-original-style="" style="box-sizing: border-box;"><img src="https://cdn.vizdj.com/wp-content/uploads/2021/11/quote-icon.png" alt="Trevor B., Morrison Utility Services" fr-original-style="" style="cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-class="fr-draggable"></font></div><div data-id="2de0482d" data-element_type="widget" data-settings='{"slides_per_view":"2","space_between":{"unit":"px","size":0,"sizes":[]},"slides_per_view_tablet":"2","speed":500,"space_between_tablet":{"unit":"px","size":10,"sizes":[]},"space_between_mobile":{"unit":"px","size":10,"sizes":[]}}' data-widget_type="testimonial-carousel.default" style="color: rgb(98, 98, 98); box-sizing: border-box;" fr-original-style="color: rgb(98, 98, 98);"><div style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">&ldquo;I would highly recommend this course for Tableau beginners, really easy to follow and keep up with as you are hands on during the course. Trainer really helpful too.&rdquo;</div><cite fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(7, 41, 77); box-sizing: border-box;" fr-original-style=" color: rgb(7, 41, 77);">Chelsey H., QVC</span></cite></div><div data-id="2de0482d" data-element_type="widget" data-settings='{"slides_per_view":"2","space_between":{"unit":"px","size":0,"sizes":[]},"slides_per_view_tablet":"2","speed":500,"space_between_tablet":{"unit":"px","size":10,"sizes":[]},"space_between_mobile":{"unit":"px","size":10,"sizes":[]}}' data-widget_type="testimonial-carousel.default" style="color: rgb(98, 98, 98); box-sizing: border-box;" fr-original-style="color: rgb(98, 98, 98);"><br fr-original-style="" style="box-sizing: border-box;"></div><div data-id="2de0482d" data-element_type="widget" data-settings='{"slides_per_view":"2","space_between":{"unit":"px","size":0,"sizes":[]},"slides_per_view_tablet":"2","speed":500,"space_between_tablet":{"unit":"px","size":10,"sizes":[]},"space_between_mobile":{"unit":"px","size":10,"sizes":[]}}' data-widget_type="testimonial-carousel.default" style="color: rgb(98, 98, 98); box-sizing: border-box;" fr-original-style="color: rgb(98, 98, 98);"><img src="https://cdn.vizdj.com/wp-content/uploads/2021/11/quote-icon.png" alt="Chelsey H., QVC" fr-original-style="" style="cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-class="fr-draggable"><div style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">&ldquo;He is a natural trainer, patient and very good at explaining in simple terms. He has an excellent knowledge base of the system and an obvious enthusiasm for Tableau, data analysis and the best way to convey results. We had been having difficulties in the business in building financial reports from a data cube and he had solutions for these which have proved to be very useful.&rdquo;</div><cite fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(7, 41, 77); box-sizing: border-box;" fr-original-style=" color: rgb(7, 41, 77);">Matthew H., ISS Group</span></cite></div></div></section>

Tableau Training Uk

Tableau Desktop Training - Foundation

Harpenden

<p>This programme concentrates on the core planning skills needed to develop sound practical project plans in a team environment. This enables the plan to be modified should requirements change or difficulties arise.</p><p>The programme also gives participants the confidence to practise those skills and apply them in the work environment and deliver their projects more successfully in the future.</p>Participants learn fundamental project management concepts and terminology, demystifying the project management process, and, in particular, how to:<ul><li>Break a project down into manageable sections and ensure nothing is left out</li><li>Understand and apply estimating techniques to develop realistic estimates</li><li>Sequence work effectively and carry out critical path analysis to determine project duration and which tasks to pay closest attention to</li><li>Manage project risk effectively to protect project value</li><li>Monitor, control and re-plan the project to best keep it on track</li><li>Close out the project and ensure the project comes to an orderly end</li></ul><section>
                    <h3>1 Introduction</h3><ul><li>Self-introductions and personal objectives</li><li>Course objectives</li><li>Sharing of project issues</li></ul> <h3>2 Project management concepts</h3><ul><li>Characteristics of a project and what should be kept as operational responsibilities</li><li>Understanding the triple and quadruple constraints - and their limitations</li><li>Prioritising requirements through the MOSCOW technique</li><li>Product <em>v</em> project life cycle</li><li>Key project roles and responsibilities - the importance of sponsorship and clarity of roles</li></ul> <h3>3 Starting a project, and the importance of the terms of reference / project brief</h3><ul><li>Avoiding the pressure to 'just do it'!</li><li>The importance and benefits of planning</li><li>The best time to learn!</li><li>Initial project documentation - the BOSCARDI approach</li></ul> <h3>4 Breaking the work down</h3><ul><li>Understanding alternative breakdown structures such as the product breakdown structure and work breakdown structure</li><li>Guidelines for creating a work breakdown structure to ensure the full work scope is identified</li></ul> <h3>5 Estimating</h3><ul><li>Alternative estimating techniques and associated confidence levels</li><li>Further considerations - loss and resource factors</li></ul> <h3>6 Organising the work</h3><ul><li>Use of network diagrams to develop a clear sequence of work</li><li>Critical path analysis and calculating the project duration and task float - and usage</li></ul> <h3>7 The management of project risk</h3><ul><li>Understanding the nature of project risk</li><li>The risk analysis and risk management processes</li><li>How to best manage threats and opportunities</li><li>Running a risk workshop</li><li>Using the risk register</li></ul> <h3>8 Scheduling the work</h3><ul><li>The importance of the Gantt chart and understanding its limitations</li><li>The Gantt chart layout and using alternative views such as the tracking Gantt</li><li>Using alternative dependencies</li></ul> <h3>9 Resource issues</h3><ul><li>Assigning resources and resolving resource overloads</li><li>Crashing and fast-tracking your project and potential issues to look out for</li></ul> <h3>10 Controlling the project</h3><ul><li>The control cycle and alternative feedback mechanisms</li><li>Alternative progress reporting</li><li>Assessing the impact</li><li>The importance of re-planning</li><li>The benefits of control</li><li>Change control - the importance of impact analysis</li><li>The steps of change control and the use of the issue register</li></ul> <h3>11 Closing the project</h3><ul><li>The project closure checklist</li><li>Reviewing the project - things to avoid</li><li>Developing meaningful lessons and ensuring they are applied effectively</li><li>The post-project review - its importance to the organisation</li></ul> 


                </section>

The In House Training Company

Project Management Institute (PMI)

Project Management Qualification (PMQ)

Project Leadership

Project Management Professional (PMP)

Project Management

Google Project Management

Project planning and control (In-House)

<p>This highly practical one-day workshop has been designed specifically to help maximise sales where customers make contact by telephone.</p><p>When customers contact us direct they have clearly already considered the possibility that they might buy from us, but we're still only half-way to making a sale. Unless we fully understand their needs and make it easy for them to buy, we may not secure the business.</p><p>This workshop concentrates on the telephone skills and techniques needed to achieve the most positive outcome in any inbound customer call. A combination of excellent customer service skills and savvy sales awareness techniques will increase our chances of a successful outcome for both parties.</p><p>The programme features the unique INBOUND model, to help remember the key principles for effective inbound telephone sales:</p><p><b>I</b>nitial impressions</p><p><b>N</b>eeds of the customer</p><p><b>B</b>ring them with you</p><p><b>O</b>pen up the conversation</p><p><b>U</b>nderstand the triggers</p><p><b>N</b>arrow down the solutions</p><p><b>D</b>ecision time!</p><p>The programme also covers how to deal with difficult calls and challenging people - after all, every complaint is a sales opportunity!</p>This programme will help participants:<ul><li>Create the perfect interaction with any customer making contact by telephone</li><li>Make every call count</li><li>Build rapport quickly in any situation</li><li>Handle difficult calls and challenging people</li><li>Create sustainable and profitable relationships</li><li>Increase your sales conversions</li></ul><section>
                    <h3>1 The inbound sales process</h3><ul><li>Each customer who contacts us will be at a different stage of the sales process. Some might be making general enquiries whilst others will be ready to commit, having made most of their decisions already. Sales and customer service people need to be ready to find out the stage the customer has reached before helping them to make the right decision for them</li></ul> <h3>2 Engaging with the customer</h3><ul><li>Having clarified where the customer is on their journey to making a purchasing decision, our next responsibility is to create and build a trusting relationship on both sides. This involves establishing rapport quickly to ease the communication process, thus enabling smooth transactions, both now and in the future</li></ul> <h3>3 Questioning and listening skills for gathering information</h3><ul><li>Developing these skills requires practice so that the communication becomes natural for the customer. This helps the customer to feel comfortable with us and work with us towards an effective solution. We discuss different types of question and how to use high-gain questions to uncover key information. Active listening will ensure that we can really help customers get what they need</li></ul> <h3>4 Overcoming objections and excuses</h3><ul><li>If we have followed the process properly and really understood the customer, then there should no further objections or barriers to completing the transaction. The reality is that there will still be the occasional issue that needs clarifying, so we need to prepare for possible objections and questions that customers might have. This includes probing objections so that we fully understand the customer's perspective before constructing suitable responses or solutions</li></ul> <h3>5 Gaining commitment and ending the call</h3><ul><li>Customers want to gain a solution to the issue they are facing and the sooner we can help them achieve that the better. Guiding the customer and helping them to believe in their own decision is part of our role. This section is dedicated to getting commitment all the way along the process, not just at the close</li></ul> <h3>6 Dealing with difficult and challenging situations</h3><ul><li>The realisation that everybody is different, with different personality types, different ways of looking at the world and different goals, is key to understanding sales. With this is mind we discuss these differences and how we adapt our approach to ease communication and maintain trust and understanding</li></ul> <h3>7 Action plans</h3><ul><li>Course summary and presentation of action plans</li></ul> 


                </section>

Meeting Skills

Counselling Skills

Business Communication Skills

Sales Management

Dealing With Difficult Customers

Telesales

Telephone sales - inbound (In-House)

<p>In today's competitive business world firms are under unprecedented pressure to deliver value to their shareholders and other key stakeholders. Senior executives in all parts of the organisation are finding that they need some degree of financial know how to cope with the responsibility placed on them as business managers and key decision-makers; monitoring and improving business performance, investing in capital projects, mergers and acquisitions: all require some degree of financial knowledge. The key financial skills are not as difficult to learn as many people believe and in the hands of an experienced senior executive they can provide a formidable competitive advantage.</p>After completing this course delegates will be able to:<ul><li>Understand fundamental business finance concepts; understand, analyse and interpret financial statements: Profit Statement, Balance Sheet and Cashflow Statement</li><li>Understand the vital difference between profit and cashflow; identify the key components of working capital and how they can be managed to generate strong cashflow</li><li>Evaluate pricing decisions based on an understanding of the nature of business costs and their impact on gross margin and break-even sales; managing pricing, discounts and costs to generate strong business profits; understand how lean manufacturing methods improve profit</li><li>Use powerful analytical tools to measure and improve the performance of their own company and assess the effectiveness of their competitors</li><li>Apply and interpret techniques for assessing and comparing investment opportunities in capital projects, business acquisitions and other ventures; understand and apply common methods of business valuation</li><li>Understand the role of business finance in formulating and implementing competitive business strategy; the role of budgeting as part of the planning process and the various approaches to budgeting and performance measurement</li></ul><section>
                    <h3>1 Basic principles</h3><ul><li>Delivering value to key stakeholders</li><li>Accounting concepts, GAAP, IFRS and common terms</li><li>Understanding and using the balance sheet</li><li>Understanding and using the profit statement</li><li>Recognising the vital difference between profit and cashflow</li><li>Understanding and using the cashflow statement</li><li>What financial statements can and cannot tell us</li></ul> <h3>2 Managing and improving cashflow</h3><ul><li>Sources of finance and their advantages and disadvantages</li><li>What is working capital and why is it so important?</li><li>Managing stocks, debtors and creditors</li><li>Understanding how working capital drives business growth</li><li>Understanding and avoiding the over-trading trap</li><li>Unlocking the funds tied up in fixed assets: asset backed loans and leasing</li></ul> <h3>3 Managing and improving profit</h3><ul><li>Understanding how profits generate cashflow</li><li>The fundamental nature of costs: fixed and variable business costs</li><li>Understanding gross margin and break-even</li><li>How common pricing methods affect gross margin and profit</li><li>Effective strategies to improve gross margin</li><li>Using value chain analysis to reduce costs</li><li>Lean manufacturing methods<ul><li>Understanding Just-in-time, 6 Sigma and Kaizen methods</li></ul></li><li>Improving profit<ul><li>Effective and defective strategies</li></ul></li></ul> <h3>4 Measuring and managing business performance</h3><ul><li>Measures of financial performance and strength</li><li>Investor behaviour: the risk and reward relationship</li><li>Return on investment (ROI): the ultimate measure of business performance</li><li>How profit margin and net asset turnover drive return on net assets</li><li>Why some companies are more profitable that others</li><li>Understanding competitive advantage: cost and differentiation advantage</li><li>Why great companies fail<ul><li>What happened to Kodak?</li></ul></li><li>Using a 'Pyramid of Ratios' to improve business performance</li><li>Using Critical Success Factors to develop Key Performance Indicators</li></ul> <h3>5 Budgeting and forecasting methods</h3><ul><li>Using budgets to support strategy</li><li>Objectives and methods for effective budgets</li><li>Using budgets to monitor and manage business performance</li><li>Alternative approaches to budgeting</li><li>Developing and implementing Balanced Scorecards</li><li>Beyond Budgeting</li><li>Forecasting methods and techniques</li><li>Identifying key business drivers</li><li>Using rolling forecasts and 'what-if' models to aid decision-making</li></ul> 


                </section>

Financial Modelling & Analysis

Finance Cert & Exam Prep

Financial Analysis

Corporate Finance Level 1

Finance For Non Finance Managers

Corporate Finance

Advanced financial analysis (In-House)

Bardsey

Leeds

Nottingham

Reading

<p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Any team member with Customer interaction (including internal) are the &#39;Ambassadors&#39; of the company/organisation. If they project positive professionalism - they win others&#39; confidence. If they appear or sound like they are in any way indifferent or unprofessional - they will cost sales and lose clients/customers. With this 2 day Training course, that will be tailored to your company/organisation, each person attending will upgrade their professional standards in people skills, telephone manner and email etiquette. No training in this area may well be a false economy as there is a much greater risk of disenfranchised customers and team members - and probably increases your competitors to win business at your expense.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Professional customer care is all too frequently regarded as a token issue in most induction sessions for employees. Surprisingly it is very rarely considered as a key priority, despite being essential for ensuring customer commitment is secure and supplier/partnerships are robust.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Excellent customer care is paramount in our ever increasingly competitive market and making customers feel valued and looked after is often a differentiator. This 2-day course will help you understand your customers and the vital importance of customer care in any organisation. You will gain the tools and techniques to apply your learning directly back into the workplace and deliver excellent customer care.</p><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><div style="color: rgb(125, 125, 125); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(125, 125, 125);"><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course Syllabus</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The syllabus of the Professional Customer Care course is comprised of four modules, covering the following:</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module One</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">What is Excellent Customer Care?</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Internal versus external customers</li><li fr-original-style="" style="box-sizing: border-box;">Why customer care is important</li><li fr-original-style="" style="box-sizing: border-box;">Meeting customer expectations</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module Two</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Making a Personal Difference</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">How do you measure customer care?</li><li fr-original-style="" style="box-sizing: border-box;">Making a difference</li><li fr-original-style="" style="box-sizing: border-box;">Taking ownership</li><li fr-original-style="" style="box-sizing: border-box;">Positive mental attitude</li><li fr-original-style="" style="box-sizing: border-box;">Displaying professionalism both face-to-face and over the telephone</li><li fr-original-style="" style="box-sizing: border-box;">Using positive language</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module Three</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Gathering Information and Offering Solutions</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Asking the right questions</li><li fr-original-style="" style="box-sizing: border-box;">Active listening skills</li><li fr-original-style="" style="box-sizing: border-box;">Summarising and clarifying skills</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module Four</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Dealing with Difficult Situations</li><li fr-original-style="" style="box-sizing: border-box;">How to give a &#39;service&#39; no</li><li fr-original-style="" style="box-sizing: border-box;">Demonstrating empathy</li><li fr-original-style="" style="box-sizing: border-box;">Assertiveness techniques</li><li fr-original-style="" style="box-sizing: border-box;">Handling a complaint</li><li fr-original-style="" style="box-sizing: border-box;">Problem solving</li><li fr-original-style="" style="box-sizing: border-box;">Saying &#39;sorry&#39;</li><li fr-original-style="" style="box-sizing: border-box;">Making realistic promises and keeping them</li></ul><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Real Play Scenarios with a Professional Actor</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">(Optional Extra)</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This programme benefits significantly from our innovative training feature: Real Play.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Using a professional actor who performs role plays as different customer characters in carefully devised situations, the delegates have the opportunity to &#39;pause&#39; the role play to coach and control their character to improve their skill sets and practice the theory delivered.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">These scenarios can deal with difficult situations and enacting options to ensure good customer relations are intact.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The outcome of the scenario is the responsibility of the delegates, not the trainer and actor.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The actor will remain in character throughout the de-brief in order to bring to life the impact and possible next steps.</p><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong id="isPasted" fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Objectives</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">By the end of the course participants will be able to</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Adopt a professional telephone manner</li><li fr-original-style="" style="box-sizing: border-box;">Communicate assertively by taking control and directing the conversation</li><li fr-original-style="" style="box-sizing: border-box;">Deliver information positively by offering options and alternatives</li><li fr-original-style="" style="box-sizing: border-box;">Develop a range of versatile behaviours to use when dealing with difficult situations by:</li><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Listening actively</li><li fr-original-style="" style="box-sizing: border-box;">Using empathy</li><li fr-original-style="" style="box-sizing: border-box;">Gathering relevant information through effective questioning</li><li fr-original-style="" style="box-sizing: border-box;">Finding solutions to concerns/problems quickly and efficiently</li><li fr-original-style="" style="box-sizing: border-box;">Speaking positively and assertively</li></ul></ul><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><article style="color: rgb(125, 125, 125); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(125, 125, 125);"><h3 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);"><br fr-original-style="" style="box-sizing: border-box;"></h3><h3 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">What Is The Benefit?</h3><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">For individuals this course will increase confidence and ability to deal with customers in all situations, which will in turn create customer loyalty and raise their profile. For an employer, ensuring that all customer facing employees are demonstrating excellent customer care instils confidence in the customers and promotes a positive image of the company.</p></article><a name="InHouse" style="color: rgb(17, 86, 166); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(17, 86, 166);"></a><span style="color: rgb(125, 125, 125); box-sizing: border-box;" fr-original-style=" color: rgb(125, 125, 125);"></span><br style="color: rgb(125, 125, 125); box-sizing: border-box;" fr-original-style=" color: rgb(125, 125, 125);"><article style="color: rgb(125, 125, 125); box-sizing: border-box;" fr-original-style=" color: rgb(125, 125, 125);"><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><h3 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">In-House Courses</h3><section fr-original-style="" style="box-sizing: border-box;"><img src="https://www.dicksontraining.com/images/group1b.png" alt="" width="402" height="269" border="0" fr-original-style="" style="cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-class="fr-draggable"><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Every single team member or employee that has a role which involves engaging with a customer, client and/or a key partner/supplier has a responsibility for projecting a positive image of the organisation which they represent.</p><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">That may sound obvious, but how many hundreds of experiences have you had as a customer where you were treated with indifference and a distinct lack of professionalism by the receptionist, the retail assistant, the tele-agent, the delivery person, the credit controller or the departmental manager of the operation that you were dealing with?</p><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Far too many to count?</p><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This is because professional customer care is regarded as a token issue in most induction sessions for employees - and it is very rarely considered as a key priority to ensure customer commitment is secure and supplier/partnerships are robust.</p><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Yet the hugely expensive churn in customer/client commitments and staff is enormously expensive and immensely disruptive to any organisation.</p><div style="color: rgb(125, 125, 125); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(125, 125, 125);"><article style="color: rgb(125, 125, 125); box-sizing: border-box;" fr-original-style=" color: rgb(125, 125, 125);"><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><h3 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">The Importance of Customers and Clients</h3></article></div><img src="https://www.dicksontraining.com/images/customer-service-402x255.png" alt="" width="402" height="255" border="0" fr-original-style="" style="cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-class="fr-draggable"><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Every client/customer engaging person needs to recognise that it is ultimately the client or customer that pays their wages. If they gain a basic understanding of the clients&#39; motivations and behaviours, coupled with some core skills in how to care for them, they will attain the status of &#39;professional&#39;. This will very quickly translate into increased revenues, retained loyalty, high commitment and far greater security for all parties.</p><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The foundation has to be based on the authentic commitment to both the customer and also to the organisation they work for. Disenfranchisement readily curdles into sloppy behaviours cloaked in unprofessional attitudes and demeanours; plenty there to repel the most loyal of customers.</p><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">If your company or organisation relies on repeat business and retaining the confidence and commitment of your clients, then all of your team members - perhaps including managers who set the example and have the biggest influence on the where the needle points to in relation to professionalism - need to be trained on the core basics of professional customer care.</p><div style="color: rgb(125, 125, 125); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(125, 125, 125);"><article style="color: rgb(125, 125, 125); box-sizing: border-box;" fr-original-style=" color: rgb(125, 125, 125);"><section fr-original-style="" style="box-sizing: border-box;"><div style="color: rgb(125, 125, 125); box-sizing: border-box;" fr-original-style=" color: rgb(125, 125, 125);"><article style="color: rgb(125, 125, 125); box-sizing: border-box;" fr-original-style=" color: rgb(125, 125, 125);"><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><h3 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">Customer Care Programmes from Dickson Training Ltd</h3></article></div></section></article></div><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">We are delighted to boast about the many successes we have had in providing effective and long lasting improvements for many clients, where awards have been won and, more importantly, talent has been retained because their clients and customers keep on coming back.</p><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Professional customer care extends to suppliers and partners that you value and need to get the best service and rates from, as well as any &#39;internal clients&#39; such as other departments where you need to rely on their support and collaboration in order to achieve your goals.</p><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">It is amazing what effective professional customer care training can do for any organisation. Without it your organisation may be vulnerable, with it you are much more likely to see increased performances and much greater security and growth.</p><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><div style="color: rgb(125, 125, 125); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(125, 125, 125);"><h3 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);"><br fr-original-style="" style="box-sizing: border-box;"></h3><h3 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">Scheduled Courses</h3></div><section style="color: rgb(125, 125, 125); box-sizing: border-box;" fr-original-style=" color: rgb(125, 125, 125);"><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Unfortunately this course is not one that is currently scheduled as an open course, and is only available on an in-house basis. Please contact us for more information.</p></section></section></article></div>

Dickson Training Ltd

Customer Care

Professional Customer Care

<p>This very practical two-day workshop analyses the content and implications of key MoD terms and conditions of contract. The programme explains the principles and terminology of the contractual aspects of defence procurement as well as considering a number of relevant policies and initiatives. The course covers key components, constructs and methodologies associated with any commercial venture entered into with the UK MoD.</p><p>Starting at the MoD organisational level the workshop sets the scene by looking at the acquisition process and organisation, detailing the various roles and responsibilities of MoD personnel. The workshop provides an in-depth examination of MoD DEFCONs and many narrative terms, setting them in the context of the organisation and its structures. The workshop helps participants to gain an understanding of the content and purpose of the range of MoD DEFCONs and narrative conditions commonly used throughout the acquisition lifecycle. It includes a review of Part 2 of the Defence Reform Act 2014 regarding Single Source Pricing, which comes into effect in 2015 and is already starting to be applied to significant contracts.</p>On completion of this programme the participants will understand the terminology associated with the MoD terms and conditions of contract and will have an accurate view of their relevance, usage and their legal basis and how they can affect contractual and commercial decision-making. They will have gained an insight into defence acquisition contracting and they will be more commercially aware.<section>
                    <h3>DAY ONE</h3> <h3>1 The commercial environment</h3><ul><li>Key roles and responsibilities of the MoD organisations at the heart of the acquisition process</li></ul> <h3>2 Tendering to MoD</h3><ul><li>An appraisal of some of the obligations placed upon contractors when they are submitting a proposal to the MoD pre-contract</li></ul> <h3>3 Standardised contracting</h3><ul><li>MoD have introduced non-negotiable standardised contracts for certain levels of procurement. This section considers their use and relevance to defence contracting</li></ul> <h3>4 Pricing, profit, post-costing and payment</h3><ul><li>The parameters specific to a costing structure and the differences between competitive and non-competitive bidding</li><li>The role of the QMAC, the profit formula, the requirements for equality of information and post-costing</li><li>Different types of pricing and issues surrounding payment</li></ul> <h3>5 Defence Reform Act - Single Source Pricing</h3><ul><li>Single Source Pricing under Part 2 of the new Defence Reform Act</li><li>Changes from the existing position, how contractors are affected and the compliance regime that accompanies the new requirements</li></ul> <h3>6 Delivery and acceptance</h3><ul><li>Specific requirements and the significance and impact of failing to meet them</li><li>Acceptance plans</li><li>Non-performance and the remedies that may be applied by the Customer - breach of contract, liquidated damages and force majeure</li></ul>  <h3>DAY TWO</h3> <h3>7 Protection of information and IPR</h3><ul><li>Contractor's and MoD's rights to own and use information</li><li>How to identify background and foreground intellectual property</li><li>Technical information and copyright in documentation and software</li><li>How to protect IPR at the various stages of the bidding and contracting process</li></ul> <h3>8 Defence Transformation and Defence Commercial Directorate</h3><ul><li>Widening and increasing roles and functions of the Defence Commercial Directorate</li><li>Background to the Defence Reform Act 2014</li></ul> <h3>9 Legal requirements</h3><ul><li>Terms used in MoD contracts to reflect basic legal requirements</li><li>Records and materials required for MOD contracts and therefore the obligations, responsibilities and liabilities that a company undertakes when it accepts these conditions</li><li>Overseas activities</li></ul> <h3>10 Subcontracting and flowdown</h3><ul><li>Understanding the constructs required by the MoD for subcontracting</li><li>Which terms must be flowed down to the subcontractor and which are discretionary</li></ul> <h3>11 Termination</h3><ul><li>Termination of a contract for default</li><li>Termination for convenience</li><li>How to optimise the company's position on termination</li></ul> <h3>12 Warranties and liabilities</h3><ul><li>Obligations and liabilities a company might incur and how they might be mitigated</li><li>MoD policy on indemnities and limits of liability</li></ul> <h3>13 Electronic contracting environment</h3><ul><li>Electronic forms of contracting</li><li>Progress toward a fully electronic contracting environment</li></ul> 


                </section>

Procurement & Supply

MoD contract terms and conditions (In-House)

<p>Wouldn't sales be a 'walk in the park' without challenging customers? Why is it that some customers are so difficult to please, so quick to call 'foul' at the slightest blip and so mean with their gratitude after we've bent over backwards to accommodate them? Whether we are looking at prospective or existing customers, there is a toolkit for dealing with the most challenging of them.</p>This course will help participants:<ul><li>Use broad open questions to give the customer a platform for their opinions or issues</li><li>Improve listening skills to really understand what's behind the customer's challenging style</li><li>Probe specific phrases to show listening and earn deeper disclosure</li><li>Use silence to let challenging customers 'blow off steam'</li><li>Understand the negative impact of certain phrases on a challenging customer</li><li>Summarise effectively and reassure the customer of our understanding of their needs</li><li>Recognise the 'behaviour cycle' and avoid emotional escalation</li><li>Understand 'transactional analysis' and how to bring people from 'child' to 'adult' state</li><li>Create loyalty in customers who are slow to give trust</li></ul><section>
                    <h3>1 What makes a customer 'challenging'?</h3><ul><li>Why customers challenge us - understanding their drivers</li><li>'Wearing their shoes' - seeing things from their perspective</li><li>Understanding our own personality style</li><li>How to flex with a style that is different from our own</li><li>Ways to quickly recognise a customer's style</li><li>The benefits of flexing with a challenging customer's style</li></ul> <h3>2 Practical exercise - forum theatre</h3><ul><li>Participants take it in turns to deal with the trainer (who plays the role of the challenging customer)</li><li>Observers stop the action when they hear or see something they deem wrong</li><li>The participant in the seat gets a chance to use a suggested alternative line</li><li>The participant who makes the suggestion has the chance to occupy the seat and deliver it themselves</li><li>Frequent feedback from the trainer as to how the participant's words are making him feel</li><li>Opportunities to rewind the action if an ill-advised line is suggested and delivered</li><li>Flipchart for capturing what worked, what didn't work and why</li><li>Mehrabian principle - the importance of body language and tone over words used</li></ul> <h3>3 Questioning and listening skills</h3><ul><li>How to use open questions to get the customer talking</li><li>What questions to avoid and why</li><li>The use of pauses and silence to reduce tension and build trust</li><li>What listening is and what it isn't</li><li>Question funnelling - how to earn deeper disclosure through probing</li><li>The power of summary</li></ul> <h3>4 Transactional analysis explained</h3><ul><li>What is transactional analysis (TA)?</li><li>Exploring the TA states and why people behave in that way under pressure</li><li>How to bring challenging customers to 'adult' state to reduce tension</li><li>How 'parent' or 'child' behaviours can be inadvertently triggered</li><li>Understanding the 'behavioural cycle' and how to break it</li><li>Mini-role play 'vignettes' to demonstrate real time impact of ill-chosen words</li></ul> <h3>5 How to build trust with challenging customers</h3><ul><li>Techniques for placating current challenging customers</li><li>Methods that the participants have already used effectively - understanding why those methods worked and how other participants can model them</li><li>Participants' experiences of trust having been lost - understanding why those experiences had that negative outcome</li><li>How to 'go the extra mile' with challenging customers</li></ul><h4></h4> <h3>6 Bringing a 'real' challenging customer to life</h3><ul><li>Participants give the trainer a brief profile of a specific challenging customer of theirs</li><li>5-10 minute roleplay in which the trainer brings that individual to life</li><li>Observing participants - without interrupting - make notes on what is and isn't working</li><li>Trainer stops the action half-way through to give feedback on how he is feeling</li><li>Participant goes back into the roleplay having recalibrated their approach based on feedback</li><li>Observers give feedback on what did and didn't work</li><li>Trainer comes out of character to explain the impact of the participant's words and behaviours</li></ul> <h3>7 Wrap-up</h3><ul><li>Key learnings from each participant</li><li>Individual action planning - steps that can and will be implemented in the workplace</li></ul> 


                </section>

Action Learning Facilitator

Coaching Skills

Challenging Behaviour

Dealing with challenging customers (In-House)

Leatherhead

<div data-node="5d7b7a4b2d964" style="color: rgb(34, 34, 34); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(34, 34, 34);"><div data-node="5d7b7a4b2d9e0" fr-original-style="" style="box-sizing: border-box;"><div data-node="5d7b7a4b2d9e1" fr-original-style="" style="box-sizing: border-box;"><div data-node="5d7b7a4b2d9b4" fr-original-style="" style="box-sizing: border-box;"><section style="color: rgb(33, 33, 33); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 33, 33);"><section style="color: rgb(33, 33, 33); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 33, 33);"><section style="color: rgb(33, 33, 33); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 33, 33);"><section style="color: rgb(33, 33, 33); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 33, 33);"><section style="color: rgb(33, 33, 33); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 33, 33);"><section style="color: rgb(33, 33, 33); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 33, 33);"><main style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><section fr-original-style="" style="box-sizing: border-box;"><section fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Develop your consultative selling skills through 6 practical modules:</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Define your target market</li><li fr-original-style="" style="box-sizing: border-box;">Approaches that sell</li><li fr-original-style="" style="box-sizing: border-box;">The Sales Interview</li><li fr-original-style="" style="box-sizing: border-box;">Discovering prime buying motives</li><li fr-original-style="" style="box-sizing: border-box;">How to close sales</li><li fr-original-style="" style="box-sizing: border-box;">Overcoming stalls and objections</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">In addition, learn to develop effective work habits, daily / weekly / monthly planning, track sales activity, celebrate accomplishments, set short and long-range goals.</p></section><a name="Events" style="color: rgb(21, 101, 192); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(21, 101, 192);"></a><section fr-original-style="" style="box-sizing: border-box;"><h2 style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">Upcoming start dates</h2>Choose between 2 start dates<div style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><h4 title="Next available date" style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">Enquire for more information</h4><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Classroom</li><li fr-original-style="" style="box-sizing: border-box;">Leatherhead</li></ul><br fr-original-style="" style="box-sizing: border-box;"></div><div style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);"><h4 title="Next available date" style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">Start anytime</h4><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Self-Paced Online</li><li fr-original-style="" style="box-sizing: border-box;">Online</li></ul><br fr-original-style="" style="box-sizing: border-box;"></div></section><a name="EducationDegree" style="color: rgb(21, 101, 192); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(21, 101, 192);"></a><h2 title="Outcome / Qualification etc." style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">Outcome / Qualification etc.</h2><section fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Our programs deliver new sales skills that will give you and your team the confidence that they are equipped to perform better in the modern, challenging commercial environment.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Effective Selling Strategies focuses on</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Locating new customers, clients and markets</li><li fr-original-style="" style="box-sizing: border-box;">Understanding how to approach prospective customers and markets</li><li fr-original-style="" style="box-sizing: border-box;">Delivering presentations that work</li><li fr-original-style="" style="box-sizing: border-box;">Analysing the psychology of why people buy</li><li fr-original-style="" style="box-sizing: border-box;">Developing customer and client relationships</li><li fr-original-style="" style="box-sizing: border-box;">Overcoming stalls and objections in a professional manner</li><li fr-original-style="" style="box-sizing: border-box;">Using self management tools, tracking procedures and measurement techniques to be a highly effective and productive salesperson</li><li fr-original-style="" style="box-sizing: border-box;">Improving the returns from existing clients</li><li fr-original-style="" style="box-sizing: border-box;">Creating ongoing orders</li><li fr-original-style="" style="box-sizing: border-box;">Capitalising on added value approaches</li></ul></section><a name="EducationText_TrainingCourseContent" style="color: rgb(21, 101, 192); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(21, 101, 192);"></a><h2 title="Training Course Content" style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">Training Course Content</h2><section fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Six steps to effective selling</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Defining your target market</li><li fr-original-style="" style="box-sizing: border-box;">Approaches that sell</li><li fr-original-style="" style="box-sizing: border-box;">The sales interview</li><li fr-original-style="" style="box-sizing: border-box;">Discovering prime buying motives</li><li fr-original-style="" style="box-sizing: border-box;">How to close sales</li><li fr-original-style="" style="box-sizing: border-box;">Overcoming stalls and objections</li></ul></section><a name="InstituteText" style="color: rgb(21, 101, 192); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(21, 101, 192);"></a><h2 title="Why choose Leadership Management International (UK)" style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">Why choose Leadership Management International (UK)</h2><section fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">60</strong> years</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">27</strong> languages</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">2&nbsp;million</strong> participants</p></section><a name="EducationCosts" style="color: rgb(21, 101, 192); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(21, 101, 192);"></a><h2 title="Expenses" style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">Expenses</h2><section fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Contact the provider for more information about the pricing.</p></section></section></main></section></section></section></section></section></section></div></div></div></div><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p>

Leadership Management International (LMI) UK

Develop your consultative selling skills through 6 practical modules:

Define your target market
Approaches that sell
The Sales Interview
Discovering prime buying motives
How to close sales
Overcoming stalls and objections
In addition, learn to develop effective work habits, daily / weekly / monthl

Effective Selling Strategies

Wolverhampton

<p style="color: rgb(118, 132, 140); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(118, 132, 140);"><a href="https://www.aerohire.co.uk/courses/nr/" fr-original-style="" style="-webkit-user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;">The Night Rating can be added to a &nbsp;PPL&nbsp;or&nbsp;LAPL, once completed, the rating permits you to fly at night under certain conditions. Once started, the rating must be completed in 6 months, from the start date.&nbsp;</a></p><p style="color: rgb(118, 132, 140); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(118, 132, 140);"><a href="https://www.aerohire.co.uk/courses/nr/" fr-original-style="" style="-webkit-user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;">Take to the night skies and enjoy a total different and unique flying experience. Our night flying training will lead to &nbsp;an additional rating for your PPL or LAPL pilot licence allowing you to fly at night. We would love to join you on your new challenge as a qualified pilot. Whether you want a new experience, challenge or just want to enhance your existing skills, Aerohire have the aircraft and experienced team to support you.</a></p>

Aerohire Flight Training

Night Rating 

<p align="justify" style="color: rgb(125, 125, 125); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(125, 125, 125);">At times, everyone involved with a business will find themselves in a position where they are faced with difficult decisions. Being able to deal with these situations effectively and confidently is an important interpersonal skill.</p><p align="justify" style="color: rgb(125, 125, 125); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(125, 125, 125);">This is especially true for managers who will be forced to make tough decisions on a regular basis, but need to ensure that the business continues to perform both during and after the difficult decisions have been made. The manner in which they approach and implement these decisions can sometimes be the difference between success and failure.</p><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><div style="color: rgb(125, 125, 125); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(125, 125, 125);"><h3 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">Course Syllabus<p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The syllabus of the Dealing with Difficult Situations with Confidence course is comprised of four modules, covering the following:</p></h3><h5 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">Module One</h5><h5 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">Self Awareness</h5><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Attitude towards challenges - self-resilience</li><li fr-original-style="" style="box-sizing: border-box;">Going into a challenging scenario - how to prepare</li><li fr-original-style="" style="box-sizing: border-box;">Recognising the signs of contention</li><li fr-original-style="" style="box-sizing: border-box;">Giving feedback constructively</li></ul><br fr-original-style="" style="box-sizing: border-box;"><h5 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">Module Two</h5><h5 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">Having Difficult Conversations with Confidence</h5><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Behaviour labelling - preparing the approach</li><li fr-original-style="" style="box-sizing: border-box;">Assertiveness techniques</li><li fr-original-style="" style="box-sizing: border-box;">Dealing with a difficult issue focussing on behaviour &amp; consequences</li><li fr-original-style="" style="box-sizing: border-box;">Keeping objective and professional throughout</li></ul><br fr-original-style="" style="box-sizing: border-box;"><h5 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">Module Three</h5><h5 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">Examining Your Preferred Communication Style</h5><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Recognising the different communication styles</li><li fr-original-style="" style="box-sizing: border-box;">Analysing your preferred style - Paradigm FitIn Profiler review</li><li fr-original-style="" style="box-sizing: border-box;">Identifying the most appropriate situations for each style</li></ul><br fr-original-style="" style="box-sizing: border-box;"><h5 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">Module Four</h5><div style="color: rgb(125, 125, 125); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(125, 125, 125);"><h5 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">Helpful Interpersonal Skills</h5></div><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Effective questioning techniques</li><li fr-original-style="" style="box-sizing: border-box;">Active listening</li><li fr-original-style="" style="box-sizing: border-box;">Body language</li><li fr-original-style="" style="box-sizing: border-box;">Recognising and dealing with behaviours</li><li fr-original-style="" style="box-sizing: border-box;">Displaying and creating positive attitudes</li><li fr-original-style="" style="box-sizing: border-box;">Remaining Assertive and in control</li></ul></div>

Confidence

Dealing with Difficult Situations with Confidence

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This Real Estate Financial Modelling course will enhance delegates skills in crafting sophisticated financial models tailored for debt financing within the Real Estate sector.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This is another One-Day course that is intended for the most ambitious modellers in the property industry, with a focus on constructing a flexible Real Estate Debt Model. This Real Estate Finance course follows on perfectly from our Real Estate Analyst and Real Estate Developer training courses.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">On this course delegates will...</strong></strong><br fr-original-style="" style="box-sizing: border-box;">&bull; Learn how to build senior debt models with geared net cash flow.<br fr-original-style="" style="box-sizing: border-box;">&bull; Explore and assess the influence of complex debt structures on returns.<br fr-original-style="" style="box-sizing: border-box;">&bull; Develop advanced mezzanine debt models affecting project cash flows.<br fr-original-style="" style="box-sizing: border-box;">&bull; Model joint venture structures for optimised partnerships.<br fr-original-style="" style="box-sizing: border-box;">&bull; Calculate promote and profit share structures in Real Estate transactions.<br fr-original-style="" style="box-sizing: border-box;">&bull; Construct sophisticated project cash flow models with mezzanine debts.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Who will benefit from this course?</strong></strong><br fr-original-style="" style="box-sizing: border-box;">&bull; Real Estate Professionals who have had exposure to Real Estate financial models<br fr-original-style="" style="box-sizing: border-box;">&bull; Mid to Senior level Real Estate Analysts looking to develop their financial modelling skills in development, portfolio analysis<br fr-original-style="" style="box-sizing: border-box;">&bull; Real Estate Developers<br fr-original-style="" style="box-sizing: border-box;">&bull; Financial Analysts<br fr-original-style="" style="box-sizing: border-box;">&bull; Investment Managers<br fr-original-style="" style="box-sizing: border-box;">&bull; Banking and Finance Professionals in Real Estate</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course Outline</strong></strong><br fr-original-style="" style="box-sizing: border-box;">&bull; Mathematics of amortisation and debt finance.<br fr-original-style="" style="box-sizing: border-box;">&bull; Basic senior debt models and geared net cash flow.<br fr-original-style="" style="box-sizing: border-box;">&bull; Debt Cash Flow metrics: LTV, IRR and Interest Rate Dynamics.<br fr-original-style="" style="box-sizing: border-box;">&bull; Mezzanine debt modelling.<br fr-original-style="" style="box-sizing: border-box;">&bull; Joint Venture structures between developers and lender/equity partners.<br fr-original-style="" style="box-sizing: border-box;">&bull; Promote and profit share structure calculations.<br fr-original-style="" style="box-sizing: border-box;">&bull; Advanced project cash flows with mezzanine debt.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Included in the Course</strong></span></p><ul fr-original-style="" style="box-sizing: border-box;"><li value="1" style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">A Bayfield Training Certificate</li><li value="2" style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Course Manual - In-Person Course attendees will receive a Physical Copy, Virtual Course attendees will receive a Virtual Copy and have the option to purchase a Hard Copy at an additional fee</li><li value="3" style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Course Files</li><li value="4" style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Online Learning Platform access - Further Learning Resources (Reading, Files and Videos)</li><li value="5" style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Post Course Support - Two Months of Questions &amp; Answers, and One year of support is available for an additional fee</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">For more information about the Real Estate Finance such as course delivery methods, pricing and dates, please contact Sam on the Bayfield Training Sales team:</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">E - s.musgrave@bayfieldtraining.com</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">T - 01223 517851</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">W - <a href="https://www.bayfieldtraining.com/" target="_blank" rel="nofollow noopener noreferrer ugc" title="https://www.bayfieldtraining.com/" data-airgap-id="125" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;">www.bayfieldtraining.com</a></p>



This Real Estate Financial Modelling course will enhance delegates skills in crafting sophisticated financial models tailored for debt financing within the Real Estate sector.
This is another One-Day course that is intended for the most ambitious modellers in the property industry, with a focus on constructing a flexible Real Estate Debt Model. This Real Estate Finance course follows on perfectly from our Real Estate Analyst and Real Estate Developer training courses.

On this course delegates will...
• Learn how to build senior debt models with geared net cash flow.
• Explore and assess the influence of complex debt structures on returns.
• Develop advanced mezzanine debt models affecting project cash flows.
• Model joint venture structures for optimised partnerships.
• Calculate promote and profit share structures in Real Estate transactions.
• Construct sophisticated project cash flow models with mezzanine debts.

Who will benefit from this course?
• Real Estate Professionals who have had exposure to Real Estate financial models
• Mid to Senior level Real Estate Analysts looking to develop their financial modelling skills in development, portfolio analysis
• Real Estate Developers
• Financial Analysts
• Investment Managers
• Banking and Finance Professionals in Real Estate

Course Outline
• Mathematics of amortisation and debt finance.
• Basic senior debt models and geared net cash flow.
• Debt Cash Flow metrics: LTV, IRR and Interest Rate Dynamics.
• Mezzanine debt modelling.
• Joint Venture structures between developers and lender/equity partners.
• Promote and profit share structure calculations.
• Advanced project cash flows with mezzanine debt.


Included in the Course
A Bayfield Training Certificate
Course Manual - In-Person Course attendees will receive a Physical Copy, Virtual Course attendees will receive a Virtual Copy and have the option to purchase a Hard Copy at an additional fee
Course Files
Online Learning Platform access - Further Learning Resources (Reading, Files and Videos)
Post Course Support - Two Months of Questions & Answers, and One year of support is available for an additional fee


For more information about the Real Estate Finance such as course delivery methods, pricing and dates, please contact Sam on the Bayfield Training Sales team:
E - s.musgrave@bayfieldtraining.com
T - 01223 517851
W - www.bayfieldtraining.com

Bayfield Training

Real Estate Finance

Financial Modelling

Professional Development

Continuous Professional Development (CPD)

This Real Estate Financial Modelling course will enhance delegates skills in crafting sophisticated financial models tailored for debt financing within the Real Estate sector.

Real Estate Finance (Debt Financing)

General Admission

<p style="color: rgb(var(--color_25)); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(var(--color_25));">This CPD accredited Threat Management TACCP course is typically completed as a bolt-on to the BRCGS Vulnerability Assessment for Food Fraud (VAFF) course, though it can be attended as a stand alone course. It looks at the various methodologies for risk assessing and managing threats which could be malicious or fraudulent in nature.</p><p style="color: rgb(var(--color_25)); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_25));">While the BRCGS VAFF course specifically covers fraud, TACCP is not included and so this course is complimentary and gives attendees of both courses a comprehensive qualification.&nbsp;</p><p style="color: rgb(var(--color_25)); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_25));">Attendees will receive an STC certificate of achievement for TACCP on successful completion of the course assignment (which is typically combined with the BRCGS VAFF assignment if attended as a bolt-on course, but can also be completed alone).</p><p style="color: rgb(var(--color_25)); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_25));">A number of tools, tips and templates are provided so that attendees can confidently produce meaningful risk assessments and implement sensible and effective control measures.</p><p style="color: rgb(var(--color_25)); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_25));">This course has been accredited by the CPD Accreditation Office for delivery, structure and content.</p><p style="color: rgb(var(--color_25)); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_25));">By the end of this course you will:</p><ul style="color: rgb(var(--color_25)); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_25));"><li fr-original-style="" style="box-sizing: border-box;"><p style="color: rgb(var(--color_25)); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_25));">Understand TACCP &ndash; threat assessment and threat management</p></li><li fr-original-style="" style="box-sizing: border-box;"><p style="color: rgb(var(--color_25)); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_25));">Know and be able to apply the risk assessment methodologies</p></li></ul>

Ask Sonia Limited

Food Safety

HACCP

CPD accredited Threat Management TACCP course. 
Delivered online (Zoom) by a live tutor.
Exam and Certificate fee included in the price.

CPD Accredited Threat Management TACCP (2-3 hours)

<div id="course-pills-1">Duration<p>1 Days</p><p>6 CPD hours</p>This course is intended for<p>The Power BI in a Day course is designed for beginners and intermediate users of Power BI.</p>Overview<p>#NAME?</p><p>Students will discover the full capabilities of Power BI in a one-day, hands-on workshop. Please Note: This workshop is primarily self-directed and students will work at their own pace while having access to an instructor for questions.</p></div><div id="course-pills-2"><h3>1 - Accessing &amp; Preparing data</h3> <ul> <li>Data Set</li> <li>Power BI Desktop</li> <li>Power BI Desktop ? Accessing Data</li> <li>Power BI Desktop ? Data Preparation</li> </ul> <h3>2 - Data Modeling and Exploration</h3> <ul> <li>Power BI Desktop ? Data Modeling and Exploration</li> <li>Power BI Desktop ? Data Exploration Continued</li> <li>References</li> </ul> <h3>3 - Data Visualization</h3> <ul> <li>Power BI Desktop</li> <li>Power BI Desktop ? Data Visualization</li> <li>References</li> </ul> <h3>4 - Publishing &amp; Accessing Reports</h3> <ul> <li>Power BI Desktop ? Creating Mobile View</li> <li>Power BI Service</li> <li>Power BI Service ? Publishing Report</li> <li>Power BI Mobile ? Accessing Report on Mobile Device</li> <li>Power BI Service ? Collaboration and Distribution</li> <li>References</li> </ul> <h3>5 - Dashboard and Collaboration</h3> <ul> <li>Power BI Service</li> <li>Building Dashboard</li> <li>References</li> </ul></div><div id="course-pills-3"><h4>Additional course details:</h4><br /><p>Nexus Humans Power BI: Dashboard in a Day training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. </p><p></p> This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. <p></p>Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.  <p></p>While we feel this is the best course for the Power BI: Dashboard in a Day course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.  <p></p>Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.<p></p></div>

Nexus Human

Powerbi

Tableau Desktop Specialist

Business Analytics & Intelligence

Microsoft Power BI

Microsoft Power Platform

Microsoft BI

Power BI: Dashboard in a Day

Elevate your auditing expertise and lead the way in quality management with our ISO 9001:2015 Lead Auditor course, certified by CQI and IRCA. This comprehensive program is designed for professionals seeking to conduct first, second, and third-party audits of Quality Management Systems (QMS) against the ISO 9001:2015 standard.
Our course provides in-depth training on the principles and practices of auditing, equipping you with the knowledge and skills to effectively lead audit teams and assess the conformance and effectiveness of QMS in organizations. You will learn how to plan, conduct, report, and follow up on audits in compliance with ISO 19011 guidelines and ISO/IEC 17021 standards.
Key Features of the Course:
Certified Expertise: Achieve a globally recognized certification from CQI and IRCA, enhancing your professional credibility and career prospects.
Experienced Instructors: Learn from industry experts with extensive experience in quality management and auditing, who provide real-world insights and practical guidance.
Interactive Learning: Engage in hands-on exercises, case studies, and role-play scenarios that simulate real auditing situations, ensuring that you can apply what you learn directly to your work.
Comprehensive Curriculum: Cover all aspects of the ISO 9001:2015 standard, audit principles, and techniques, as well as risk-based thinking and the process approach.
Career Advancement: This course is ideal for those aspiring to become lead auditors, quality managers, or consultants, offering a pathway to new opportunities and enhanced professional status.
Upon successful completion of the course and examination, you will be awarded the prestigious CQI and IRCA certification, recognized globally as a mark of excellence in auditing. This certification will enable you to conduct audits for certification bodies and help organizations achieve compliance and continual improvement.
Enroll in our ISO 9001:2015 Lead Auditor course today and take the next step in your journey to becoming a leader in quality management.

QUALITY ACADEMY

Quality Management System

ISO 9001

Quality Management

Quality Assurance

Quality Auditor

Become a certified ISO 9001:2015 Lead Auditor with our CQI and IRCA accredited course. Gain the skills to lead quality management audits and enhance your career. Enroll now!

ISO 9001:2015 Lead Auditor (CQI and IRCA Certified)

Bournemouth

London Waterloo Academy

Dental Nurse

Dental Assistant

VIRTUAL DENTAL NURSING DIPLOMA

Registration Fee

Tuition Fee

Exam Fee

One Day Introduction Course

Swansea

ONLINE STUDY + ONE DAY ZOOM SESSION
NO CLASSROOM ATTENDANCE REQUIRED


Awarding Body: Dual Accreditation - Open College Network (OCN Credit4Learning) & The CPD Certification Service (21 CPD Points)
 
Award Level: UK - Level Three (Advanced) + 21 CPD Points
Ireland Level Five (Advanced) + 21 CPD Points
 
Minimum Age: 18 (16 with parental consent)
 
Entry requirements: None. English Level 2 desirable
 
Training Locations: Study online + virtual classroom.
 
Practical Training: Includes FREE Practise@Home Phlebotomy Training Kit worth £79.99
This comprehensive 76 piece practical training kit includes mini-arm trainer, sharps container and all medical grade supplies needed as well as a step-by-step 30 minute training video.



PART 1 (THEORY) - STUDY AT HOME ONLINE :
Complete your theory training online in the comfort of your own home or at work. Stop/start when it suits you and complete the online modules at your own pace. Can be completed on multiple devices such as laptop, smart-phone, desktop computer, kindle, tablet etc.
 
PART 2 (PRACTICAL SESSIONS) - JOIN US FOR A COMPREHENSIVE ONE DAY ZOOM SESSION:
Full instructions will be provided. We will send you a completely free Practise@Home Phlebotomy Training Kit, including a mini-arm trainer, for you to keep. You will follow your tutor's on-screen instructions during your Zoom virtual classroom sessions as you learn and develop your phlebotomy skills. The procedures and practices taught online are exactly the same as you would learn in the classroom. At any time before or after your course you can watch our 30 minute step-by-step video to refresh your knowledge and continue to use your training kit to practice your skills.
 
(THIS COURSE AWARDS THE SAME NATIONALLY RECOGNISED AND DUALLY ACCREDITED QUALIFICATION AS OUR CLASSROOM AND HYBRID COURSE VERSIONS)


Please make sure you verify the precise dates and timings of your course when you receive your booking confirmation, as it may vary from the information provided above.


COURSE ITINERARY

 
A dually-accredited hybrid modular venepuncture course awarding an
OCN Accredited Level Three Certificate (3 credits) & 21 CPD Points


Nationally Recognised Qualification


Part 1 - online (eLearning) Part 2 - Virtual Classroom (1 Day Zoom)


PRE-COURSE
Home study pack - download and complete before the virtual classroom sessions

PART 1 - ONLINE
M01: Course Overview
M02: History, Definitions and Roles
M03: Work-flow cycles
M04: Professionalism
M05: Health & Safety
M06: Blood Collection Systems
M07: Anatomy & Physiology
M08: Blood Composition
M09: Using the equipment
M10: Performing the venepuncture - see Classroom Part 2
M11: Lab Tests and Bottle Types
M12: Analytical Errors
M13: Informal Quiz – answers
M14: Award – accredited certificates, value, application and overview. Job Opportunities.


PART 2 - VIRTUAL CLASSROOM (ONE DAY ZOOM SESSION)
M01: Introduction: Welcome, Introductions and Overview.
M10: Performing the venepuncture (theory overview)
P01: Practical Session 1 – Equipment familiarisation - "Tools of the Trade"
P02A: Practical Session 2A – Unpacking your training kit
P02B: Practical Session 2B - A look at the mini-arm trainer and associated equipment
P03: Practical Session 3 – Using the tourniquet and identifying a vein
P04: Practical Session 4 – Handling and assembling the equipment. Familiarisation and procedures including initial skill-set development
P05: Practical Session 5 - Further skill-set development and consolidation. Discussing needle types including winged infusion sets (butterfly needles)
P06A: Practical Session 6A – Performing the venepuncture on the mini-arm trainer. Palpating the vein, performing the venepuncture. Sample handling and labelling.
P06B: Practical Session 6B – Consolidating pre- and post-venepuncture procedures.
 
Additional support material can be downloaded as you progress through the course online.





ZOOM SESSION

VIRTUAL CLASSROOM (ZOOM) SESSIONS 
Our Virtual Classroom training course consists of online study (Part 1 - theory) and Virtual Classroom Zoom sessions (Part 2 - practical skill-set development)
You must complete your Part 1 online study before joining us for your Zoom session(s).
Once you have enrolled on this course you will be sent a free Practise@Home Training Kit, This is yours to keep and can be reused any many time as you wish after you have completed the course.
Your Booking Confirmation will include your Zoom log-in details.



Geopace Training

Allied Health

Allied Health Professions (AHP)

Blood Taking

Healthcare Workers

Venepuncture

Phlebotomist

Phlebotomy

Accredited Phlebotomy

Healthcare

Learn how to take blood ... train as a Phlebotomist

    Nationally Recognised Qualification

    No previous experience or qualifications needed

    OCN Accredited - Level 3 (advanced)

    CPD Accredited (The CPD Certification Service)

    Covers all steps up to live blood draw

    Practise on artificial arm and fake blood!

    Basic understanding of English language required

    OPEN TO ALL APPLICANTS


Introduction to Phlebotomy Course (GPT003VC) - 1 DAY Virtual Classroom

Southend on Sea

Rotherham

Manchester

Slough

Portsmouth

Bingley

Paisley

Luton

Northampton

Bedford

Liverpool 

BASIC to ADVANCED COURSE PACKAGE

Complete 3 courses over 2 full days and receive three qualifications:

Introduction to Phlebotomy Certificate (Nationally Recognised Level 3, Ireland Level 5)
Days 1 and 2: 9.30am – 5.00pm

Advanced Phlebotomy Certificate (Nationally Recognised Level 4, Ireland Level 6)
Day 1: 5.30pm - 8.30pm

Geopace Certificate of Competency (Nationally Recognised Accredited, CPD Practical Skills)
Day 2: 5.30pm - 8.30pm

Please make sure you verify the precise dates and timings of your course when you receive your booking confirmation, as it may vary from the information provided above.






Key Facts & Summary:


COURSE 1: INTRODUCTION TO PHLEBOTOMY COURSE - NATIONALLY RECOGNISED AND ACCREDITED VENEPUCTURE COURSE
UK Level Three (Ireland Level Five)
DUALLY ACCREDITED - Open College Network (OCN) and The CPD Certification Service (21 CPD Points)

PART 1 (DAY 1) - 9.30am to 5.00pm
PART 2 (DAY 2) - 9.30am to 5.00pm

Adheres to World Health Organisation guidelines (meets or exceeds all guidelines) and Skills for Health Directive HSC376

A TWO DAY venepuncture course at Level 3. Trains up to the point of live blood draws.

On completion awards a Nationally Recognised and Accredited Certificate in Phlebotomy.

DAY ONE (PART 1) - THEORY
Attend the course location of your choice – starts at 9.30am and finishes approx. 5.00pm

DAY TWO (PART 2) - CLASSROOM
Your classroom tutor will recap on the theory element (above) after which you will begin your practical sessions learning and developing the skills required up to the point of Live Blood Draws.

DOWNLOAD A COURSE ITINERARY HERE



COURSE 2: ADVANCED PHLEBOTOMY COURSE - NATIONALLY RECOGNISED AND ACCREDITED VENEPUCTURE COURSE
UK Level Four (Ireland Level 6)
DUALLY ACCREDITED - Open College Network (OCN) and The CPD Certification Service (14 CPD Points)

PART 1 - THEORY
Complete your theory training online in the comfort of your own home or at work.

PART 2 - CLASSROOM
Follow on from your Day One Theory training, in the evening, from 5.30pm - 8.30pm

Adheres to World Health Organisation guidelines (meets or exceeds all guidelines) and Skills for Health Directive HSC376

Skills and Practical Development:
Covers advanced specialised phlebotomy techniques to give you the leading edge as a phlebotomist. Learn to use a wide range of non-routine equipment.

On completion awards a Nationally Recognised and Accredited Certificate in Advanced Phlebotomy.

DOWNLOAD A COURSE ITINERARY HERE



COURSE 3: ROUTE TO COMPETENCY MASTERCLASS
CPD ACCREDITED - The CPD Certification Service

CLASSROOM
Follow on from your Day Two practical training, in the evening, from 5.30pm - 8.30pm

Adheres to World Health Organisation guidelines (meets or exceeds all guidelines) and Skills for Health Directive HSC376

GEOPACE LIVE BLOOD SESSIONS enabling you to draw human blood under 1-to-1 supervision of your tutor. You will follow a Competency Checklist, signed off by your tutor on completion.

On completion awards a Geopace Certificate of Competency - Nationally Recognised and Accredited Route to Competency - Live Blood Draws Certificate

DOWNLOAD A COURSE ITINERARY HERE




How do I attend?

EITHER -
CLASSROOM OPTION - Attend one of our scheduled classroom locations, completing your Introduction to Phlebotomy Course over 2 days. You will also complete your Advanced Training at the end of the first day and your Competency Training at the end of the second day.

Our Introduction to Phlebotomy and Advanced Phlebotomy Training Kits are supplied at no charge when booking our virtual classroom training option.
If you would like to add one or both of these kits to your classroom training option then these are available to add at time of booking. Our comprehensive training kits each mirror the same equipment and supplies used in the classroom and both include detailed video tutorials, allowing you to continue to practice and "hone" your skills after you have completed your practical training.

OR -

VIRTUAL CLASSROOM OPTION- Complete your theory training online at home or work, then join us for a one day Zoom session to complete your Introduction to Phlebotomy virtual classroom training, followed by your Advanced Training in the evening of the same day. You have the option to add a classroom-based competency session, awarding a CPD Accredited Geopace Certificate of Competency, at time of booking.

Our Virtual Classroom option includes two very comprehensive training kits - one for your introductory course and one for your advanced course. Kits are included at no charge (normally £79.95 each) and are yours to keep and to continue to practice with after you have finished your courses. The equipment and supplies included in your kits are the same as those used if you choose the classroom option.

How do I book?

Choose whether you would like to attend in a classroom or if you would like to complete your training by virtual classroom.
Click on the Classroom - Booking Options or Virtual Classroom - Booking Options buttons below to see all upcoming dates and locations.

Please note - Competency Training
Our Route to Competency Masterclass - Live Blood Sessions can only be completed in a classroom environment. This is included when you book a classroom option. When booking the virtual classroom option you can choose to add this at time of booking. You will receive a voucher code to enable you to book onto any upcoming dates or locations. For most of our two day course we run our competency training at the end of the second day and therefore you should be able to complete your full training programme with us over two days.

If you are completing your training by virtual classroom please see our list of competency training locations here.

If you would like to "mix and match" your training dates and/or locations then please call our admin team on 01525 713377 who will be more than happy to put a training package together for you on dates and / or locations that suit you.

All courses are accredited and are Skills for Health & WHO compliant.

THIS COURSE PACKAGE INCLUDES:
1: INTRODUCTION TO PHLEBOTOMY COURSE (GPT003) - Level 3 (Ireland Level 5)
2: ADVANCED PHLEBOTOMY COURSE (GPT005) - Level 4 (Ireland Level 6)
3: GEOPACE COMPETENCY CERTIFICATE - CPD Certified (optional with Virtual Classroom)

Learn how to take blood ... train as a Phlebotomist

FAST-TRACK YOUR PHLEBOTOMY TRAINING

WITH OUR

COMPLETE TRAINING PACKAGE

20% off -  Multi-Course Discount

    Cover all stages from beginner through to Level 4

    Available as Classroom or Virtual Classroom

    Complete your beginner to advanced training in 2 days

    Awards 2 accredited qualifications - Introduction to Phlebotomy and Advanced Phlebotomy qualifications

    Both courses are dually accredited (OCN & CPD)

    Geopace Certificate of Competency included with classroom attendance or available as an option when booking virtual classroom

    Covers all steps up to live blood draw

    Learn advanced skills and techniques

    Virtual Classroom options include comprehensive Practise@Home Training Kits (yours to keep)

    Basic understanding of English language required

    OPEN TO ALL APPLICANTS


Phlebotomy Training - Beginner to Advanced PACKAGE

<p style="color: rgb(28, 28, 28); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(28, 28, 28);">This course, worth 30 hours of verifiable CPD, will demonstrate your ability to grade and reflect upon your impression technique and demonstrate competence to take impressions unsupervised under prescription.</p><p style="color: rgb(28, 28, 28); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(28, 28, 28);"><img src="https://cavitytraining.co.uk/app/uploads/2023/11/cpdmember.png" alt="CPD member" width="162" height="149" srcset="https://cavitytraining.co.uk/app/uploads/2023/11/cpdmember.png 397w, https://cavitytraining.co.uk/app/uploads/2023/11/cpdmember-300x276.png 300w, https://cavitytraining.co.uk/app/uploads/2023/11/cpdmember-320x294.png 320w" sizes="(max-width: 162px) 100vw, 162px" fr-original-style="" style="cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-class="fr-draggable"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Learn about the Cavity Training Impression Taking Course</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The course is suited to nurses who aspire to treat patients directly and to take impressions or scan for impressions under the prescription of a registered dentist or clinical dental technician.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">To enrol, you must be GDC-registered, work in surgery and hold indemnity insurance. (extended duties) You will need a GDC registered dental professional able and willing to supervise you.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">You also need to complete an Anaphylaxis Awareness course &ndash; we offer a free CPD course for this.</p><div fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></div><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Frequently Asked Questions</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">How long is the course?</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The course duration is 2 to 6 months.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">When are the classes held?</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">You will attend a live webinar class for two Saturday mornings.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Is there an exam at the end?</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">There is no exam at the end, you need to successfully complete 24 assessments with your practice mentor and a complete a 500 word dissertation.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">What qualifications do I need to start the course?</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Preferable English and Maths level 4 and above, you must also be GDC registered.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">What opportunities for progression is there?</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This qualification allows candidates to further progress onto various post registration qualifications or career opportunities, such as:</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">The Certificates in Orthodontic Nursing</li><li fr-original-style="" style="box-sizing: border-box;">Extending a career in prosthetics.</li><li fr-original-style="" style="box-sizing: border-box;">Training as a Lab Technician</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><article style="color: rgb(28, 28, 28); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(28, 28, 28);"><article style="color: rgb(28, 28, 28); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(28, 28, 28);"><h3 style="color: var(--color-heading-text); box-sizing: border-box;" fr-original-style=" color: var(--color-heading-text);">Course Dates</h3><ul style="color: var(--color-body-text); box-sizing: border-box;" fr-original-style=" color: var(--color-body-text);"><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">13th - 27th April 2024</strong><br fr-original-style="" style="box-sizing: border-box;">9:30am - 1:30pm</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">11th - 25th May 2024</strong><br fr-original-style="" style="box-sizing: border-box;">9:30am - 1:30pm</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">8th - 22nd June 2024</strong><br fr-original-style="" style="box-sizing: border-box;">9:30am - 1:30pm</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">13th - 27th July 2024</strong><br fr-original-style="" style="box-sizing: border-box;">9:30am - 1:30pm</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">3rd - 17th August 2024</strong><br fr-original-style="" style="box-sizing: border-box;">9:30am - 1:30pm</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">7th - 21st September 2024</strong><br fr-original-style="" style="box-sizing: border-box;">9:30am - 1:30pm</li></ul></article><article style="color: rgb(28, 28, 28); box-sizing: border-box;" fr-original-style=" color: rgb(28, 28, 28);"><h3 style="color: var(--color-heading-text); box-sizing: border-box;" fr-original-style=" color: var(--color-heading-text);">Costs</h3><p style="color: var(--color-body-text); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: var(--color-body-text);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">&pound;180.00 per person (inc. VAT)</strong></p><p style="color: var(--color-body-text); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: var(--color-body-text);">Please choose from one of the course dates above. Each course is 2 days. The dates above indicate the 2 days of the course.</p></article></article><article style="color: rgb(28, 28, 28); box-sizing: border-box;" fr-original-style=" color: rgb(28, 28, 28);"><br fr-original-style="" style="box-sizing: border-box;"></article>

Cavity Dental Training

Advanced Certificate in Impression Taking including Intra Oral Scanning

Burnley

<p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Have you ever wondered what is Reiki and would like to know more, then this course is for you if you would like to learn more about Reiki</strong></p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">This Reiki Level One course is for you if you have heard a lot about Reiki and are interested in learning more about Reiki and is an introductory course on how to use Reiki healing techniques.</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">This is where you begin and my online course will teach you all you need to know to get you started with using Reiki on yourself and it is very simple to learn and to use. It is a gentle hands-on healing technique, which uses healing energy to treat any physical or emotional concerns.</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">Reiki is a helpful self-development technique for anyone wanting to learn more about reiki and how to enjoy the benefits of a healing treatment.</p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The Reiki One course is taught live on line using Zoom.</p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">What will I learn on this course:-</strong></p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">What is Reiki and its history?</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">The Principles of Reiki</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">Auras and chakras</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">Preparation for your initiation to the Reiki energy or attunement</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">What does the Reiki energy feel like?</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">21 day cleansing process</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">How to practise self-healing on yourself</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">Reiki and its uses with other therapies</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">Your own Reiki Lineage</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">Question and answer session&nbsp;</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">You will be initiated to the Reiki energy by an attunement and receive a full instruction manual and your course certificate will be awarded to you at the end of the course.</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">I am a Reiki Master and teacher and I am one of the few traditionally trained Reiki Masters in the UK who have been trained by international best-selling Reiki author Penelope Quest. My teaching methods use traditional Reiki techniques perfected over many years and you can be assured of my support during and after your course.</strong></p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">The course can be booked online here and you will receive instructions on how to access the course.</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(111, 114, 135);">I look forward to meeting you and sharing my knowledge and experience of Reiki with you.</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">What this course offers you:</strong></p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">Individual Support &ndash; During and after your course, if you have any questions</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">Practical Experience &ndash; Step by step training is given so that you can gain valuable experience using Reiki on yourself</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">Energy Perception &ndash; You will be taught to develop skills of energy perception and learn how to interpret the Reiki by what you sense and feel</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">Personal Growth &ndash; You will discover for yourself the gift of Reiki healing and have increased confidence to use it for self-healing</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Testimonials:- What other students who have attended my courses are saying &nbsp;</strong></p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">Level One Course</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">&ldquo;I enjoyed this course and Margaret is a great teacher and her calming voice explains everything clearly&rdquo;. (Anne-Marie M)</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">&ldquo;This is a very informative course. It gave me everything I needed to know to start working with the Reiki energy. (Sally R.)</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">&ldquo;This course is excellent!&rdquo; (Phil T)</p>

Margaret Cook - Learn More About Reiki

Energy Healing

Reiki

Reiki Healer

I am a Reiki Teacher in Manchester and one of the few traditionally trained Reiki Masters in the UK who have been trained by international best-selling Reiki author Penelope Quest. My teaching methods use traditional Reiki techniques perfected over many years and you can be assured of my support during and after your course. I teach all three levels of Reiki courses, level 1 reiki. level 2 reiki and reiki master level 3

Reiki Level One Online Course - New to Reiki this is for you

Brighton

ONLINE STUDY - In your own time (approx. 6 hours study time) +
CLASSROOM SESSION - Morning, Afternoon or Evening session (approx. 3 hours)



Awarding Body: Open College Network (OCN) Credit for Learning
Award Level: Level 4 (Foundation Degree Level) - Ireland Level 6
CPD Certified: Yes (CPD Accreditation)
Minimum Age: 18 (16 with parental consent)
Entry requirements: None. (English Level 2 desirable)
Training Locations: Study online + Classroom
 
OCN Accredited at UK Level 4 (Ireland Level 6)

 
PART 1 - Theory: Complete this part of your course online at home or work in your own time (stop and start learning when it suits you). Can be completed on multiple devices - smart phones, kindle, laptop, tablet etc.

PART 2 - Skills and Practical Development:
Covers advanced specialised phlebotomy techniques to give you the leading edge as a phlebotomist. Learn to use a wide range of non-routine equipment.


Attend a classroom location to complete your practical training.


Please make sure you verify the precise dates and timings of your course when you receive your booking confirmation, as it may vary from the information provided above.


Course Itinerary:
PART 1 - THEORY (ONLINE)
M00 - Introduction:
Learning outcomes, Assumptions and Overview.
M01 - Basic Phlebotomy - revision:
Recap of basic phlebotomy theory and practice - precursor to
the advanced course.
M02 - Aspirated and Vacuated Systems:
Open systems (Syringe & Needle), closed systems (Vacutainer & Monovette), Alternative closed systems, Using Monovette - aspiration and evacuated techniques, monovette adapter systems.
M03 - Specialised and Advanced Phlebotomy Equipment:
The centrifuge - overview. Safe operation and use. Managing a centrifuge breakage or spillage.
Equipment and practices in unusual situations.
Patients with special needs and requiring specific attention.
Equipment preparation for blood samples that are collected at
0 degrees, 37 degrees C and other non-standard conditions.
A look at advances in technology and how to use the latest devices.
M04 - Point of Care Testing:
What is POC Testing? Advantages, Disadvantages and Clinical
Outcomes. Comparison of POC with lab testing. 10 common POC tests. Roles for phlebotomists performing POC Tests.
M05 - Neonates and Children:
Sample collection from new-born to pre-adult. A detailed overview of legal principles of law including child consent and child protection for phlebotomists. Neonatal and child blood collection equipment.
A comprehensive look at heel and finger-prick procedures including
microtainers, lancets and capillary tube collection. Detailed heel prick procedure. Paediatric finger prick collection. The life-threatening hazard of over-collecting. Communication techniques in differing age bands.
Consent and the law. Basic principles of lawful consent for neonates and paediatric patients. Child protection.
Detailed analysis of neonatal and paediatric blood collection including Guthrie card collection. Neonatal bottles - colours and tests. Paediatric blood gases collection.
Butterfly needles - when to use. Blood tests during pregnancy. Neonatal blood screening - nine conditions covered. Bilirubin in neonates.
M06 - Geriatric Patients:
The challenges of phlebotomy in older people. Understanding skin changes and venepuncture implications. A profile of common
geriatric blood tests. Age related problems. Procedural precautions.
M07 - Special Procedures:
Drawing blood from back of hand. Drawing blood from lower limb veins. Managing the unwilling or difficult patient. Managing the psychiatric patient. Managing the isolated patient. Non-routine blood tests. Managing the latex allergy patient (type 1 and type 4 reactions). Latex indicators. Sample handling - non-routine procedures. Drug trials and research projects.
M08 - Special Tests and Sample Handling Procedures:
A look at sample collection at specific times of day and night,
samples that are protected from light, collected on ice and
collected at body temperature. Procedures for each group - collection notes, analytic time, optimal collection time and notes for each group.
M09 - Advanced Phlebotomy Tasks:
Additional procedures. Maintaining POC equipment. Stock control and stock rotation. Quality control. Data entry. Product evaluation. Training and competency evaluation.
M10 - Alternative Environments:
A step-by-step look at non-clinical phlebotomy environments including private testing, DEFRA, forensic and police, cord blood collection, DNA analysis, veterinary services, overseas and volunteering.

PLEASE NOTE THAT PART 1 SHOULD BE COMPLETED
BEFORE JOINING US FOR YOUR PRACTICAL TRAINING

PART 2 (CLASSROOM)
MORNING , AFTERNOON OR EVENING SESSION:

1 - Welcome, introductions and overview:
- Classroom - health & safety briefing, schedule overview.
- Virtual Classroom - audio/visual checks and registration. Unpacking and overview of your training kit.
2 - Syringe and Needle (open system): Correct use and applications.
3 - Monovette (open and closed systems):
Using the Monovette system in aspiration mode - correct use and applications.
Using the Monovette system in evacuated mode - correct use and applications.
4 - IR Vein Detector:
Demonstration of the IR vein detector for assisting in detection of difficult veins.
5 - Veins in back of hand:
Detecting suitable veins in the back of the hand.
6 - POC testing:
Point of Care Testing - use of glucose meter to demonstrate a typical POC test procedure. Correct use and overview of other POC test devices.
7 - Using lancets (finger collection)
We look at the correct use of lancets for POC testing and whole blood micro-collection.
8 - Using lancets (heel collection)
We look at the correct use of lancets for neonatal blood spot tests (Guthrie Test).
9 - Capillary collection
Using glass capillary tubes for micro-collection. Correct use and handling.
10 - Microtube collection
Correct use of BD Microtainers (and similar micro-collection bottles) - collection and handling.

This course is supported with downloadable resources and may include extra video segments to reinforce your practical training.
 
(THE COURSE DELIVERY AWARDS SAME NATIONALLY RECOGNISED AND DUALLY ACCREDITED QUALIFICATION AS OUR VIRTUAL CLASSROOM COURSE VERSION)



The UK's first and only Level 4 qualification in Phlebotomy (equivalent to Ireland Level 6)

    FDSc (Foundation Degree Level) qualification

    Nationally Recognised certificate

    Dually accredited: Open College Network  and CPD

    Covers both aspirated and evacuated systems

    Covers specialised blood collection systems & methods

    Classroom or Virtual Classroom learning options

    Comprehensive Training Kit is provided when booking our Virtual Classroom option (yours to keep)

    Complete your training from beginner to advanced level

    This course either follows on from our Introduction to Phlebotomy Course  or can be combined with our introductory course as part of a course package (see below)

    Available to candidates who have completed (or are currently enrolled to complete) our Introduction to Phlebotomy Course or have previous phlebotomy practical experience.


Advanced Phlebotomy - Skills & Techniques (GPT005)

2904 Courses in London

Tableau Desktop Training - Foundation

By Tableau Training Uk

Project planning and control (In-House)

By The In House Training Company

Telephone sales - inbound (In-House)

By The In House Training Company

Advanced financial analysis (In-House)

By The In House Training Company

Professional Customer Care

By Dickson Training Ltd

MoD contract terms and conditions (In-House)

By The In House Training Company

Dealing with challenging customers (In-House)

By The In House Training Company

Effective Selling Strategies

By Leadership Management International (LMI) UK

Night Rating

By Aerohire Flight Training

Dealing with Difficult Situations with Confidence

By Dickson Training Ltd

Search By Location