47 Courses in Liverpool

All organizations have policies and procedures that guide how decisions are made and how the work is done in that organization. Professionally written policies and procedures increase organizational accountability and transparency and are fundamental to quality/standards assurance and quality improvement.

ABOUT THIS VIRTUAL INSTRUCTOR LED TRAINING (VILT) This 3 half-day Virtual Instructor Led Training (VILT) course will help participants grasp the idea of real-world risk management and how this relates to the cyber world. The VILT course will cover topics surrounding identifying cyber risks and vulnerabilities, guidance on applying administrative actions, and comprehensive solutions to ensure your organization is adequately secure and protected. The VILT course will guide participants on how to conduct a security risk assessment for their organization, and equip them with the skills to develop a risk compliance assessment plan as well as methods to develop risk management strategies which can improve their organization's security posture. The VILT course has at least a 30% hands-on approach through the use of Table Top Exercises. The VILT course will cover the following modules: 1. Introduction to Risk Assessments (RA) 2. Threat Actors and Their Motivations 3. Threat and Risk Assessment 4. Critical Controls Identification 5. Maturity Assessment 6. Treated Cyber Risk Profile 7. Target Cyber Risk Profile and Strategy Target Audience The VILT course is intended for professionals responsible for organizational information and security system and those involved in operating and maintenance of critical information and IT network & sotware systems. Professionals who are designated as the Single Point of Accountability (SPoA) as well as system auditors will find this course useful. Course Level * Basic or Foundation Training Methods The VILT course will be delivered online in 3 half-day sessions comprising 4 hours per day, with 2 x 10 minutes break per day, including time for lectures, discussion, quizzes and short classroom exercises. Course Duration: 3 half-day sessions, 4 hours per session (12 hours in total). This VILT course is delivered in partnership with ENGIE Laborelec. Trainer Your expert course leader is a is specialized in cybersecurity risk management. Before joining ENGIE, she worked for The National Cybersecurity Agency of France (ANSSI) based in Paris (France) and for Deloitte Belgium located in Zaventem (Belgium). She has been involved in cybersecurity projects focusing on the principle of protecting critical infrastructures. Her different experiences in Cyber Security, Anti-Money Laundering and Global Trade Compliance (including Export Control and Customs) gave her the opportunity to use methodologies tackling strategic, operational and financial control issues at all levels of an organization: people, business processes, IT applications and infrastructure, legal and regulatory compliance. She was an EBIOS Risk Manager (RM) trainer while she worked for the French government; EBIOS RM is the French method for assessing and treating digital risks. She also had the opportunity to represent France towards European institutions and other relevant stakeholders for topics related to cybersecurity risk management. POST TRAINING COACHING SUPPORT (OPTIONAL) To further optimise your learning experience from our courses, we also offer individualized 'One to One' coaching support for 2 hours post training. We can help improve your competence in your chosen area of interest, based on your learning needs and available hours. This is a great opportunity to improve your capability and confidence in a particular area of expertise. It will be delivered over a secure video conference call by one of our senior trainers. They will work with you to create a tailor-made coaching program that will help you achieve your goals faster. Request for further information about post training coaching support and fees applicable for this. Accreditions And Affliations

ITIL® 4 LEADER: DIGITAL AND IT STRATEGY: IN-HOUSE TRAINING The ITIL® 4 Leader: Digital and IT Strategy (DITS) is one of the two modules in the ITIL® 4 Strategic Leader (SL) certification scheme. The other module in the SL designation is the ITIL® 4 Strategist: Direct, Plan & Improve. Accredited training for the ITIL® 4 Strategic Leader modules is mandatory to enable full understanding of the core material. The ITIL ® 4 Digital and IT Strategy certification focuses on enabling business success through the creation of digital and IT strategies. The IT and Digital Strategy certification adds a new perspective to the ITIL suite and elevates the discussion around ITIL concepts to a strategic level among business leaders and aspiring leaders. The ITIL® 4 Digital and IT Strategy course is based on the ITIL® 4 Digital and IT Strategy exam specification from AXELOS. With the help of ITIL® 4 concepts and terminology, exercises, and examples included in the course, you will acquire relevant knowledge to pass the certification exam. The core learning material in the course is supported by interactive case study, discussions and activities. WHAT YOU WILL LEARN The ITIL ® 4 Digital and IT Strategy course covers the content in relation to the following learning outcomes of the exam specification for ITIL ® 4 Digital and IT Strategy: * Demonstrate the use of the ITIL guiding principles in Digital and IT Strategy decisions and activities * Understand how to leverage digital strategy to react to digital disruption * Understand the relationship between the concepts of Digital and IT Strategy, the service value system and the service value chain, and explain how to utilize them to create value * Understand how an organization uses Digital and IT Strategy to remain viable in environments disrupted by digital technology * Understand strategic approaches made possible by digital and information technology to achieve customer/market relevance and operational excellence * Understand the risks and opportunities of Digital and IT Strategy * Understand the steps and techniques involved in defining and advocating for a Digital and IT Strategy * Understand how to implement a Digital and IT Strategy KEY CONCEPTS OF DIGITAL AND IT STRATEGY * Digital, Information, and Communication Technology * Digital Transformation * Services, Products, and Competitive Advantage * Tiers of Strategy * Business Models * Operating Models STRATEGY AND THE SERVICE VALUE SYSTEM * Opportunity and Demand * Value * Governance * ITIL® Guiding Principles * Continual Improvement * ITIL® Practices WHAT IS VISION? * Disruptions * Vision * Digital Disruptions * Balanced Strategic Focus * Positioning Tools for Digital Organizations * Assignment 1: Digital Disruption and Digital Positioning WHERE ARE WE NOW? * Environmental Analysis * Opportunity Analysis * Digital Readiness Assessment HOW DO WE GET THERE (STRATEGIC PLANNING) * Strategy Planning * Financial Aspects of Digital and IT Strategy * Business Models for Strategy Planning * Portfolio Optimization HOW DO WE GET THERE (STRATEGIC APPROACHES) * Strategic Approaches for Digital Organizations * Strategic Approaches for Operational Excellence * Strategic Approaches to Evolution * Strategic Approaches to Social Responsibility and Sustainability * Assignment 2: Strategic Approaches for Digital Organizations TAKE ACTION (MANAGING STRATEGIC INITIATIVES) * How Strategies are Implemented * Coordinating Strategy and Strategic Initiatives * Leading Digital Transformation * Digital Leadership * Assignment 3: Strategy Planning and Communication DID WE GET THERE? (MEASURING STRATEGY) * Key Facts About Measurement * Measuring a Strategy * Instrumenting Strategy HOW DO WE KEEP THE MOMENTUM GOING * Long-Term Momentum: Ensuring Organizational Viability * Short-Term Momentum: Parallel Operation * Assignment: Digital Strategy in VUCA Environment MANAGING INNOVATION AND EMERGING TECHNOLOGIES * Managing Innovation * Formal Approach to Innovation Management * Culture that Supports Innovation * Approaches to Innovation * Evaluating and Adopting Emerging Technology MANAGING STRATEGIC RISK * Risk Management * Risk Identification * Risk Posture * Risk Treatment

DEVOPS TRAINING COURSE DESCRIPTION This course is an introduction to DevOps. The course emphasizes communication, collaboration , integration, and automation to improve the workflow between developers and IT operations professionals. Improved workflows lead to more opportunities to design software and services in a more agile fashion. This course is a basis for discovering the most important DevOps concepts and to understand the principles and methods behind this. The course will leave you with the inspiration to be the advocate of change. WHAT WILL YOU LEARN * Explain DevOps principles. * Describe the relationship between Agile , Lean and IT Service Management ( ITSM). * Describe methods for automation and technology factors. * Describe considerations when changing. * Describe challenges, risks and critical success factors. DEVOPS TRAINING COURSE DETAILS * Who will benefit: IT development, IT operations and IT service management. * Prerequisites: Introduction to data communications & networking. * Duration 2 days DEVOPS TRAINING COURSE CONTENTS * Why DevOps? Introduction DevOps Goals DevOps Added value of DevOps Proven Results DevOps for businesses DevOps principles (The Three Ways) * DevOps and other frameworks DevOps and Agile DevOps and Lean DevOps and IT Service Management * DevOps culture Characteristics of a DevOps culture Organizational Considerations DevOps DevOps stakeholders DevOps roles DevOps teams DevOps organizational structures * DevOps methods Continuous Integration Continuous delivery Continuous deployment Value stream mapping Kanban Theory of Constraints Improvement Kata Deming's quality circle ITSM processes DevOps and Automation * Methods for DevOps automation Longevity and tools categories DevOps applications Transitioning to a DevOps culture. * Implementation Challenges, risks and critical success factors Measuring DevOps successes

ITIL® 4 SPECIALIST: CREATE, DELIVER AND SUPPORT: IN-HOUSE TRAINING The ITIL® 4 Specialist: Create, Deliver, and Support module is part of the Managing Professional stream for ITIL® 4. Candidates need to pass the related certification exam for working towards the Managing Professional (MP) designation. This course is based on the ITIL® 4 Specialist: Create, Deliver, and Support exam specifications from AXELOS. With the help of ITIL® 4 concepts and terminology, exercises, and examples included in the course, candidates acquire the relevant knowledge required to pass the certification exam. WHAT YOU WILL LEARN The learning objectives of the course are based on the following learning outcomes of the ITIL® 4 Specialist: Create, Deliver, and Support exam specification: * Understand how to plan and build a service value stream to create, deliver, and support services * Know how relevant ITIL® practices contribute to the creation, delivery, and support across the SVS and value streams * Know how to create, deliver, and support services ORGANIZATION AND CULTURE * Organizational Structures * Team Culture * Continuous Improvement * Collaborative Culture * Customer-Oriented Mindset * Positive Communication EFFECTIVE TEAMS * Capabilities, Roles, and Competencies * Workforce Planning * Employee Satisfaction Management * Results-Based Measuring and Reporting INFORMATION TECHNOLOGY TO CREATE, DELIVER, AND SUPPORT SERVICE * Integration and Data Sharing * Reporting and Advanced Analytics * Collaboration and Workflow * Robotic Process Automation * Artificial Intelligence and Machine Learning * CI / CD * Information Model VALUE STREAM * Anatomy of a Value Stream * Designing a Value Stream * Value Stream Mapping VALUE STREAM TO CREATE, DELIVER, AND SUPPORT SERVICES * Value Stream for Creation of a New Service VALUE STREAM FOR USER SUPPORT * Value Stream Model for Restoration of a Live Service PRIORITIZE AND MANAGE WORK * Managing Queues and Backlogs * Shift-Left Approach * Prioritizing Work COMMERCIAL AND SOURCING CONSIDERATIONS * Build or Buy * Sourcing Models * Service Integration and Management

ITIL® 4 STRATEGIST: DIRECT, PLAN AND IMPROVE: IN-HOUSE TRAINING The ITIL® 4 Strategist: Direct, Plan, and Improve course is based on the ITIL® 4 Strategist Direct, Plan, and Improve candidate syllabus from AXELOS. This course is based on the ITIL® 4 Strategist: Direct, Plan and Improve IT exam specifications from AXELOS. With the help of ITIL® 4 concepts and terminology, exercises, and examples included in the course, candidates acquire the relevant knowledge required to pass the certification exam. This course provides the practical skills necessary to create a 'learning and improving' IT organization, with a strong and effective strategic direction. It was designed to provide practitioners with a practical and strategic method for planning and delivering continual improvement with necessary agility. It covers both practical and strategic elements, making it the universal module that is a key component to both ITIL® 4 Managing Professional and ITIL® 4 Strategic Leader streams. WHAT YOU WILL LEARN At the end of this course, participants will be able to: * Understand the key concepts of direction, planning, improvement * Understand the scope of what is to be directed and/or planned and know how to use key principles and methods of direction and planning in that context * Understand the role of GRC and know how to integrate the principles and methods into the service value system * Understand and know how to use the key principles and methods of continual improvement for all types of improvements * Understand and know how to use the key principles and methods of Communication and Organizational Change Management to direction, planning and improvement * Understand and know how to use the key principles and methods of measurement and reporting in direction, planning, and improvement * Understand and know how to direct, plan, and improve value streams and practices COURSE INTRODUCTION * Let's Get to Know Each Other * Course Overview * ITIL® 4 Certification Scheme * Course Learning Objectives * Course Components * Course Agenda * Exercises * Case Study: Axle Car Hire * Case Study: HandyPerson on Demand * Exam Details CORE CONCEPTS OF DPI * Key Terms Covered in the Module * Module Learning Objectives * Basics of Direction * Basics of Planning * Basics of Improvement * Other Core Elements DPI THROUGH SERVICE VALUE CHAIN AND GUIDING PRINCIPLES * Key Terms Covered in the Module * Module Learning Objectives * DPI of the SVS * DPI of Guiding Principles ROLE OF DIRECTION IN STRATEGY MANAGEMENT * Key Terms Covered in the Module * Introducing Strategy Management * Developing Effective Strategies IMPLEMENTATION OF STRATEGIES * Key Terms Covered in the Module * Module Learning Objectives * Managing Risks * Making Decisions through Portfolio Management * Directing via Governance, Risk, and Compliance (GRC) INTRODUCTION TO ASSESSMENT AND PLANNING * Key Terms Covered in the Module * Module Learning Objectives * Core Concepts of Assessment * Conducting Effective Assessments * Core Concepts of Planning ASSESSMENT AND PLANNING THROUGH VSM * Key Terms Covered in the Module * Module Learning Objectives * Introducing VSM * Developing Value Stream Maps * Knowing More About VSM MEASUREMENT, REPORTING, AND CONTINUAL IMPROVEMENT * Key Terms Covered in the Module * Module Learning Objectives * Measurement and Reporting * Alignment of Measurements and Metrics * Success Factors and Key Performance Indicators * Continual Improvement MEASUREMENTS AND CONTINUAL IMPROVEMENT THROUGH DIMENSIONS AND SVS * Key Terms Covered in the Module * Module Learning Objectives * Measurements for the Four Dimensions * Continual Improvement of the Service Value Chain and Practices OCM PRINCIPLES AND METHODS * Key Terms Covered in the Module * Module Learning Objectives * Basics of OCM * OCM throughout DPI and Service Value Chain * Resistance and Reinforcement COMMUNICATION PRINCIPLES AND METHODS * Key Terms Covered in the Module * Module Learning Objectives * Basics of Effective Communication * Communication with Stakeholders SVS DEVELOPMENT USING FOUR DIMENSIONS * Key Terms Covered in the Module * Module Learning Objectives * Organizations and People in the SVS * Partners and Suppliers in the SVS * Value Streams and Processes in the SVS * Information and Technology in the SVS

CHANGE MANAGEMENT FOUNDATION: IN-HOUSE TRAINING: IN-HOUSE TRAINING This course provides practical knowledge on Change Management techniques and the Foundation certification. You will examine various Change Management techniques and explore which could be effectively implemented in your organization. The structured approach helps you understand how you deal with change as an individual, as a member of a team or organization, and as a leader. The program design explores the impact that change has on these four major areas: 1. Change and the Individual 2. Change and the Organization 3. Communications and Stakeholder Engagement 4. Change Management Practice This course also prepares you for the APMG Change Management Foundation exam. Given that a primary course goal is to achieve the Foundation Certification, the course text will be provided in advance of the workshop so the participant may begin studying. In addition, daily homework assignments and practice exams will be provided. The Foundation-level exam is taken at the end of the third day of the Traditional Classroom course. Virtual Classroom participants must make separate arrangements to schedule their exam following course completion (See 'Important Note for Virtual Course Participants'). WHAT YOU WILL LEARN You'll learn how to: * Explain how individuals learn and why many may resist change * Illustrate how to build an effective change team * Describe the stakeholder engagement process and relate this to appropriate communication * Differentiate various approaches to plan, implement, and sustain organizational change * Demonstrate how to assess change impact and readiness, and deal with resistance * Improve your ability to pass the APMG Change Management Foundation Certification exam GETTING STARTED * Introductions * Course structure * Course goals and objectives CHANGE AND THE INDIVIDUAL * How people learn * Personality and change - introduction to MBTI * Models of individual change - the Change Curve and Bridges' Transition * Motivating individuals during change CHANGE AND THE ORGANIZATION * Understanding organizational metaphors * Organizational culture and change * 3 models of change - Lewin, Kotter, and Senge * Key roles in change STAKEHOLDER ENGAGEMENT * Identifying and analyzing stakeholders * Personas and empathy maps * Influencing strategies COMMUNICATION * Feedback and communication approaches * Communicating change - planning, factors, and barriers * Communication biases and channels CHANGE IMPACT * Identifying and assessing change impact * Stakeholder impact assessment * Change severity assessment CHANGE READINESS * Building change agent networks and the change team * How to make the organization ready for change * Creating a change management plan * Dealing with resistance to change APMG CHANGE MANAGEMENT FOUNDATION EXAM PREPARATION * Review of and practice with APMG sample questions and test papers APMG CHANGE MANAGEMENT FOUNDATION EXAM * Traditional Classroom: Paper-based exams will be taken on the last day of class * Virtual Classroom: The exam is scheduled by the Participant and taken subsequent to the course

MANAGING SUCCESSFUL PROGRAMMES (MSP®) 5TH EDITION PRACTITIONER: IN-HOUSE TRAINING Managing Successful Programmes (MSP®) is a globally-recognized framework for best practice programme management. MSP certification provides guidance for programme managers, business change managers, and the next step for project managers to develop their knowledge and skills to be able to positively respond to the challenges of managing programmes and larger, more strategic, or multiple projects. MSP 5th Edition emphasizes flexibility, adaptability, and responsiveness by adopting an incremental approach to the programme lifecycle and thus enabling organizational agility. AXELOS offers two levels of MSP Examination: MSP Foundation and MSP Practitioner. The MSP 5th Edition Foundation Examination is intended to assess whether the candidate can demonstrate sufficient recall and understanding of the MSP programme management framework. MSP 5th Edition Practitioner is for project, programme, and business change managers that want to build on their knowledge of MSP in order to practically apply the MSP framework to real-life scenarios, providing the skills to lead and manage a programme. It is a must-have certification for both project and programme management professionals to deliver organizational value to their employers and boost their careers. WHAT YOU WILL LEARN At the end of this course, participants will be able to: * Understand how to apply the MSP principles in context * Understand how to apply and tailor relevant aspects of the MSP themes in context * Understand how to apply and tailor relevant aspects of the MSP processes in context * Course Introduction * Application of MSP Principles * Program Strategy and Themes * Application of Organization Theme * Application of Design Theme * Application of Justification Theme * Application of Structure Theme * Application of Knowledge Theme * Application of Assurance Theme * Application of Decisions Theme * Application of MSP Processes

MANAGEMENT OF PORTFOLIOS (MOP®) FOUNDATION: IN-HOUSE TRAINING In this MoP® Foundation course, participants will acquire the sufficient knowledge and understanding of the principles, cycles, practices, techniques, roles, responsibilities, documents, and organizational context within which portfolio management operates. MoP helps organizations ensure if the investments are done in the right change initiatives and implementing them correctly. This is achieved by: * Prioritizing the programs and projects in terms of their contribution to the organization's strategic objectives and overall level of risk * Managing the programs and projects consistently to ensure efficient and effective delivery * Maximizing the benefit by providing the greatest return from the investment made WHAT YOU WILL LEARN Individuals certified at the MoP Foundation level will be able to: * Define the scope and objectives of portfolio management and how it differs from program and project management * List the benefits of applying portfolio management * Explain the context it operates in * List the principles upon which successful portfolio management is based on * List the different approaches to implement MoP * List the factors required to maintain the progress and assess the success of portfolio management * State the purpose and key content of the major portfolio documents * Define the scope of key portfolio management roles Introduction: MoP Scenario Background of the Methodology THE MOP PRINCIPLES * Senior Management Commitment * Governance Alignment * Strategy Alignment * Portfolio Office * Energized Change Culture The MoP Definition Cycle Roles and Responsibilities THE MOP DELIVERY CYCLE * Management control * Benefits management * Financial management * Risk management * Stakeholder engagement * Organizational governance * Resource management The MoP Framework Recap

MANAGING BENEFITS™ PRACTITIONER: IN-HOUSE TRAINING Managing Benefits™ provides generally applicable guidance encompassing benefits management principles, practices, and techniques. The purpose of the Practitioner-level qualification is to confirm whether you have achieved sufficient understanding of how to apply and tailor the Managing Benefits guidance and, specifically, the principles, practices, techniques, roles, and documentation in a scenario situation. A Practitioner candidate should, with suitable support, be able to plan, implement, sustain, and measure benefits management while adapting to different organizational environments. You should also be able to: * Identify activities that should be undertaken during each of the practices of the Benefits Management Cycle, together with the accountabilities and responsibilities of each of the defined roles * Evaluate examples of benefits management information (documents) * Analyse the solutions adopted in relation to a given scenario This course will prepare you to take and pass the Practitioner exam, which is held on the afternoon of the second day. Using APMG-provided sample exam papers and additional project case studies, you will learn how to apply what you've learned during the Foundation course and how to approach the scenario-based Practitioner exam, which is aimed at testing your ability to apply Managing Benefits in an actual project environment (via simulated case study). WHAT YOU WILL LEARN You'll learn how to: * Plan for the implementation of benefits management * Select appropriate strategies to sustain and measure progress * Select and adapt principles, practices, and techniques to suit different organizational environments * Identify activities that should be undertaken during each of the practices of the Benefits Management Cycle together with the accountabilities and responsibilities of each of the defined roles * Evaluate examples of benefits management information (documents) * Analyse the solutions adopted in relation to a given scenario * Improve your ability to pass the APMG Managing Benefits Practitioner Certification exam * Introductions * Course structure * Course goals and objectives Overview and Principles Review Managing Benefits Practices Managing Benefits Practitioner Exam Preparation * Practitioner Exam Briefing * Review of and practice with APMG sample questions and test papers * Sample project case study scenarios to apply the concepts in practice and deepen the learning Sample Practitioner Exam Debrief Results from Sample Practitioner Exam APMG Managing Benefits Practitioner Exam