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ITIL 4 Strategist: Direct, Plan and Improve: In-House Training

ITIL 4 Strategist: Direct, Plan and Improve: In-House Training

By IIL Europe Ltd

  • 30 Day Money Back Guarantee
  • Completion Certificate
  • 24/7 Technical Support

Highlights

  • Delivered Online or In-Person

  • Delivered at your location

  • UK Wide

  • Full day

  • All levels

Description

ITIL® 4 Strategist: Direct, Plan and Improve: In-House Training

The ITIL® 4 Strategist: Direct, Plan, and Improve course is based on the ITIL® 4 Strategist Direct, Plan, and Improve candidate syllabus from AXELOS.

This course is based on the ITIL® 4 Strategist: Direct, Plan and Improve IT exam specifications from AXELOS. With the help of ITIL® 4 concepts and terminology, exercises, and examples included in the course, candidates acquire the relevant knowledge required to pass the certification exam.

This course provides the practical skills necessary to create a 'learning and improving' IT organization, with a strong and effective strategic direction. It was designed to provide practitioners with a practical and strategic method for planning and delivering continual improvement with necessary agility. It covers both practical and strategic elements, making it the universal module that is a key component to both ITIL® 4 Managing Professional and ITIL® 4 Strategic Leader streams.

What You Will Learn

At the end of this course, participants will be able to:

  • Understand the key concepts of direction, planning, improvement

  • Understand the scope of what is to be directed and/or planned and know how to use key principles and methods of direction and planning in that context

  • Understand the role of GRC and know how to integrate the principles and methods into the service value system

  • Understand and know how to use the key principles and methods of continual improvement for all types of improvements

  • Understand and know how to use the key principles and methods of Communication and Organizational Change Management to direction, planning and improvement

  • Understand and know how to use the key principles and methods of measurement and reporting in direction, planning, and improvement

  • Understand and know how to direct, plan, and improve value streams and practices

Course Introduction

  • Let's Get to Know Each Other

  • Course Overview

  • ITIL® 4 Certification Scheme

  • Course Learning Objectives

  • Course Components

  • Course Agenda

  • Exercises

  • Case Study: Axle Car Hire

  • Case Study: HandyPerson on Demand

  • Exam Details

Core Concepts of DPI

  • Key Terms Covered in the Module

  • Module Learning Objectives

  • Basics of Direction

  • Basics of Planning

  • Basics of Improvement

  • Other Core Elements

DPI through Service Value Chain and Guiding Principles

  • Key Terms Covered in the Module

  • Module Learning Objectives

  • DPI of the SVS

  • DPI of Guiding Principles

Role of Direction in Strategy Management

  • Key Terms Covered in the Module

  • Introducing Strategy Management

  • Developing Effective Strategies

Implementation of Strategies

  • Key Terms Covered in the Module

  • Module Learning Objectives

  • Managing Risks

  • Making Decisions through Portfolio Management

  • Directing via Governance, Risk, and Compliance (GRC)

Introduction to Assessment and Planning

  • Key Terms Covered in the Module

  • Module Learning Objectives

  • Core Concepts of Assessment

  • Conducting Effective Assessments

  • Core Concepts of Planning

Assessment and Planning through VSM

  • Key Terms Covered in the Module

  • Module Learning Objectives

  • Introducing VSM

  • Developing Value Stream Maps

  • Knowing More About VSM

Measurement, Reporting, and Continual Improvement

  • Key Terms Covered in the Module

  • Module Learning Objectives

  • Measurement and Reporting

  • Alignment of Measurements and Metrics

  • Success Factors and Key Performance Indicators

  • Continual Improvement

Measurements and Continual Improvement through Dimensions and SVS

  • Key Terms Covered in the Module

  • Module Learning Objectives

  • Measurements for the Four Dimensions

  • Continual Improvement of the Service Value Chain and Practices

OCM Principles and Methods

  • Key Terms Covered in the Module

  • Module Learning Objectives

  • Basics of OCM

  • OCM throughout DPI and Service Value Chain

  • Resistance and Reinforcement

Communication Principles and Methods

  • Key Terms Covered in the Module

  • Module Learning Objectives

  • Basics of Effective Communication

  • Communication with Stakeholders

SVS Development Using Four Dimensions

  • Key Terms Covered in the Module

  • Module Learning Objectives

  • Organizations and People in the SVS

  • Partners and Suppliers in the SVS

  • Value Streams and Processes in the SVS

  • Information and Technology in the SVS

About The Provider

IIL Europe Ltd

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