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ITIL 4 Specialist: Create, Deliver and Support: In-House Training

ITIL 4 Specialist: Create, Deliver and Support: In-House Training

By IIL Europe Ltd

  • 30 Day Money Back Guarantee
  • Completion Certificate
  • 24/7 Technical Support

Highlights

  • Delivered Online or In-Person

  • Delivered at your location

  • UK Wide

  • Full day

  • All levels

Description

ITIL® 4 Specialist: Create, Deliver and Support: In-House Training

The ITIL® 4 Specialist: Create, Deliver, and Support module is part of the Managing Professional stream for ITIL® 4. Candidates need to pass the related certification exam for working towards the Managing Professional (MP) designation.

This course is based on the ITIL® 4 Specialist: Create, Deliver, and Support exam specifications from AXELOS. With the help of ITIL® 4 concepts and terminology, exercises, and examples included in the course, candidates acquire the relevant knowledge required to pass the certification exam.

What You Will Learn

The learning objectives of the course are based on the following learning outcomes of the ITIL® 4 Specialist: Create, Deliver, and Support exam specification:

  • Understand how to plan and build a service value stream to create, deliver, and support services

  • Know how relevant ITIL® practices contribute to the creation, delivery, and support across the SVS and value streams

  • Know how to create, deliver, and support services

Organization and Culture

  • Organizational Structures

  • Team Culture

  • Continuous Improvement

  • Collaborative Culture

  • Customer-Oriented Mindset

  • Positive Communication

Effective Teams

  • Capabilities, Roles, and Competencies

  • Workforce Planning

  • Employee Satisfaction Management

  • Results-Based Measuring and Reporting

Information Technology to Create, Deliver, and Support Service

  • Integration and Data Sharing

  • Reporting and Advanced Analytics

  • Collaboration and Workflow

  • Robotic Process Automation

  • Artificial Intelligence and Machine Learning

  • CI / CD

  • Information Model

Value Stream

  • Anatomy of a Value Stream

  • Designing a Value Stream

  • Value Stream Mapping

Value Stream to Create, Deliver, and Support Services

  • Value Stream for Creation of a New Service

Value Stream for User Support

  • Value Stream Model for Restoration of a Live Service

Prioritize and Manage Work

  • Managing Queues and Backlogs

  • Shift-Left Approach

  • Prioritizing Work

Commercial and Sourcing Considerations

  • Build or Buy

  • Sourcing Models

  • Service Integration and Management

About The Provider

IIL Europe Ltd

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