817 Courses in Glasgow

This workshop will provide an opportunity to understand and apply a range of commercial analysis tools in a problem-solving environment.

Emotional Intelligence Training

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This half day course is designed to help relatively inexperienced managers and supervisors to manage their staff effectively. The course can be run as a one-off session or can be incorporated into a series of sessions on managing staff. Alternatively it can be run as a day session and incorporate elements of the Managing the Difficult Staff member course. The course can concentrate on managing paid staff or (for voluntary and community sector organisations) can include aspects of supervising and supporting volunteers as well.

This half day course is designed to help managers and supervisors to develop or hone their interviewing skills and ensure that your organisation’s recruitment processes are rigorous but fair. It will cover how to develop an efficient recruitment process, how to read a CV or application form to ensure that you choose the right candidates for interview, how to organise and conduct the interview process and the follow-up procedures. It can be adapted to cover the needs of organisations, statutory agencies or small businesses. Although scheduled as a half day course, it can be extended to cover a whole day to include some role play interviews.

Being a leader can take you into vulnerable places - the unfamiliar, high expectations and high visibility, with everyone looking to you for guidance in the big moments. It is natural for doubts to creep in, including the echoes of past knock-backs, put-downs, pressures, stereotyping and internalised oppression.

In some organisations appraisals are seen as an annual chore that has to be undertaken and neither the manager nor the staff gain any real benefit from it. This half day course is designed to help managers appraise their staff effectively so that both parties develop more insight, motivation and a better understanding of each other. It will help participants work with their staff to create work plans that are effective and realistic. This course can be run as a one-off session or as part of a series of sessions on staff management.

Summary This half day course is designed to help managers and supervisors understand the causes of poor behaviour and look at different strategies for dealing with this. The course can be run as a one-off session or can be incorporated into a series of sessions on managing staff. Alternatively it could be increased to a day-long course with participant’s role playing different scenarios in the afternoon. For voluntary and community organisation participants the course could include dealing with difficult volunteers as well as paid staff.