Your grumpiest customers can become your biggest advocates if you solve their problems quickly, effectively and permanently. We supply the top tips for dealing with tricky customers so your teams can create positive outcomes from every interaction with some simple techniques that make a difference to relationships straight away. Bespoke courses include: Customer needs and expectations Communication styles and how to influence them Assertiveness The 4 psychological fears Dealing with difficult customer behaviour The power of your behaviour Five steps to customer problem solving
Master the art of Accounts Receivable Management with our comprehensive course on optimizing credit and collections. Explore credit policies, billing strategies, and cutting-edge technologies to enhance cash flow, reduce bad debt, and contribute to financial success. Join now for practical insights and real-world applications in the dynamic field of accounts receivable.