In order to really do something with care, you have to put some passion to it. This cannot be more true when it comes to customer service. The more it is genuine, the more it is powerful and this is what I love to transmit. With more than 13 years of experience in customer service and all the required accreditations/qualifications, I am using my expertise and vision I have for customer service to make make the best long-term impact on your customer experience and clientele satisfaction. If you want to improve your or&nbsp;your employees&#39;&nbsp;customer service skills as well as your customer loyalty, feel free to check out my Training course focusing on this key topic.Delivered both on-site and online, this course has been specifically tailored to cover key topics crucial to customer success and to improve customer service abilities. Topics covered:<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Understand your customer journey better</li><li fr-original-style="" style="box-sizing: border-box;">Managing your customer expectations successfully</li><li fr-original-style="" style="box-sizing: border-box;">Having the best approach and methods with returning customers</li><li fr-original-style="" style="box-sizing: border-box;">Keep bringing value to retained and loyal customers</li><li fr-original-style="" style="box-sizing: border-box;">Attention to details</li><li fr-original-style="" style="box-sizing: border-box;">The keys to success to remain consistent when handling customers</li><li fr-original-style="" style="box-sizing: border-box;">Overcoming challenges to make the experience better</li></ul>Length: 4 hours Feel free to reach out if you want to know more or enquire my course!

Beyond Satisfaction - Customer service Training

Customer Experience

Customer Care

Customer Service

Know Your Customer (KYC)

Customer Relations

Hospitality & Catering

Customer Success (CS)

Customer Journey

Customer Relationship Management

Hospitality Management

Hospitality & Tourism

Hospitality

Dealing With Difficult Customers

Customer Experience Management

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on generating long-standing customer loyalty.

How to generate long-standing customer loyalty when dealing with clients?


In order to really do something with care, you have to put some passion to it. This cannot be more true when it comes to customer service. The more it is genuine, the more it is powerful and this is what I love to transmit. With more than 13 years of experience in customer service and all the required accreditations/qualifications, I am using my expertise and vision I have for customer service to make make the best long-term impact on your customer experience and clientele satisfaction. If you want to improve your or&nbsp;your employees&#39;&nbsp;customer service skills and manage your customer expectations successfully, feel free to check out my Training course focusing on this key topic.Delivered both on-site and online, this course has been specifically tailored to cover key topics are crucial to customer success and to improve customer service abilities. Topics covered:<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Managing expectations - overall understanding</li><li fr-original-style="" style="box-sizing: border-box;">Add values to the relationship with your clients</li><li fr-original-style="" style="box-sizing: border-box;">Knowing and setting your limits with your customers</li><li fr-original-style="" style="box-sizing: border-box;">Show genuine care to generate trust</li><li fr-original-style="" style="box-sizing: border-box;">Having the right negotiation skills</li><li fr-original-style="" style="box-sizing: border-box;">Understand and acknowledge your customers&rsquo; needs</li><li fr-original-style="" style="box-sizing: border-box;">Awareness and adaptability to the different types of customers</li><li fr-original-style="" style="box-sizing: border-box;">Overcoming challenges to make the experience better</li></ul>Length:&nbsp;4 hours Feel free to reach out if you want to know more or enquire my course!

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on managing expectations successfully.

Successfully manage customer expectations during each stage of the customer journey


Nottinghamshire

<h1 id="isPasted" fr-original-style="" style="box-sizing: border-box;">Overview&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;</h1><table border="0" cellspacing="0" cellpadding="0" width="671" fr-original-style="" style="border: none; border-collapse: collapse; empty-cells: show; max-width: 100%; box-sizing: border-box;"><tbody fr-original-style="" style="box-sizing: border-box;"><tr fr-original-style="" style="box-sizing: border-box;"><td width="4.470938897168406%" valign="top" fr-original-style="" style="min-width: 5px; box-sizing: border-box; user-select: text; border: 0px solid rgb(221, 221, 221);">&nbsp;</td><td width="95.52906110283159%" valign="top" fr-original-style="" style="min-width: 5px; box-sizing: border-box; user-select: text; border: 0px solid rgb(221, 221, 221);">This course is aimed at candidates that require the knowledge and practical skills to&nbsp;ensure a safe system of work in accordance with the method statement.&nbsp;It will enable the candidate to carry out their duties while complying&nbsp;with the relevant legislation and standards, including LOLER 1998 and BS 7121.</td></tr></tbody></table><h1 fr-original-style="" style="box-sizing: border-box;">Who Should Attend?</h1><table border="0" cellspacing="0" cellpadding="0" width="671" fr-original-style="" style="border: none; border-collapse: collapse; empty-cells: show; max-width: 100%; box-sizing: border-box;"><tbody fr-original-style="" style="box-sizing: border-box;"><tr fr-original-style="" style="box-sizing: border-box;"><td width="4.470938897168406%" valign="top" fr-original-style="" style="min-width: 5px; box-sizing: border-box; user-select: text; border: 0px solid rgb(221, 221, 221);">&nbsp;</td><td width="95.52906110283159%" valign="top" fr-original-style="" style="min-width: 5px; box-sizing: border-box; user-select: text; border: 0px solid rgb(221, 221, 221);">This course is designed for&nbsp;personnel who supervise the lift and follow lift plans for routine and non-routine lifts.Requirements:Experienced operators should have&nbsp;sufficient experience of cranes to meet the requirements specified in British standard 7121 Safe Use of Cranes.&nbsp;Good understanding of spoken and written English.</td></tr></tbody></table><h1 fr-original-style="" style="box-sizing: border-box;">Agenda</h1><table border="0" cellspacing="0" cellpadding="0" width="671" fr-original-style="" style="border: none; border-collapse: collapse; empty-cells: show; max-width: 100%; box-sizing: border-box;"><tbody fr-original-style="" style="box-sizing: border-box;"><tr fr-original-style="" style="box-sizing: border-box;"><td width="4.470938897168406%" valign="top" fr-original-style="" style="min-width: 5px; box-sizing: border-box; user-select: text; border: 0px solid rgb(221, 221, 221);">&nbsp;</td><td width="95.52906110283159%" valign="top" fr-original-style="" style="min-width: 5px; box-sizing: border-box; user-select: text; border: 0px solid rgb(221, 221, 221);">&nbsp;<ul type="disc" fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Have a basic understanding of the industry, the dangers of working in the industry and their responsibilities as a crane / lift supervisor</li><li fr-original-style="" style="box-sizing: border-box;">Explain the importance of locating and identifying different types of lifting equipment and lifting accessories.&nbsp;Explain their basic construction, uses, applications and functions</li><li fr-original-style="" style="box-sizing: border-box;">Demonstrate how to interpret and extract information on all relevant documentation</li><li fr-original-style="" style="box-sizing: border-box;">Explain and demonstrate diverse types of communication methods used for lifting purposes</li><li fr-original-style="" style="box-sizing: border-box;">Explain procedures for placing non-serviceable items out-of-service</li><li fr-original-style="" style="box-sizing: border-box;">Explain the function and use of the RCIs and anti-collision systems and use the information provided</li><li fr-original-style="" style="box-sizing: border-box;">Explain setting up, erection, levelling and dismantling requirements for diverse types of lifting equipment and lifts</li><li fr-original-style="" style="box-sizing: border-box;">Set up exclusion zone explaining actions required for emergency actions and identify overhead hazards</li><li fr-original-style="" style="box-sizing: border-box;">Identify potential hazards and unsafe lifting practices using different lifting scenarios</li><li fr-original-style="" style="box-sizing: border-box;">Explain the importance of checking the security of various types of loads and lifting accessories, explain the procedures ensuring load balance and integrity</li><li fr-original-style="" style="box-sizing: border-box;">Supervise the movement of loads to different types of locations using different methods of communication</li><li fr-original-style="" style="box-sizing: border-box;">Explain all Environmental considerations and explain how factors such as the external area to the lift zone can affect the planning of the lifting operation</li><li fr-original-style="" style="box-sizing: border-box;">Carry out all out-of-service and securing procedures</li></ul>&nbsp;</td></tr></tbody></table><h1 fr-original-style="" style="box-sizing: border-box;">Assessment</h1><table border="0" cellspacing="0" cellpadding="0" width="671" fr-original-style="" style="border: none; border-collapse: collapse; empty-cells: show; max-width: 100%; box-sizing: border-box;"><tbody fr-original-style="" style="box-sizing: border-box;"><tr fr-original-style="" style="box-sizing: border-box;"><td width="4.470938897168406%" valign="top" fr-original-style="" style="min-width: 5px; box-sizing: border-box; user-select: text; border: 0px solid rgb(221, 221, 221);">&nbsp;</td><td width="95.52906110283159%" valign="top" fr-original-style="" style="min-width: 5px; box-sizing: border-box; user-select: text; border: 0px solid rgb(221, 221, 221);">Novice course &ndash; 3 DaysExperienced Worker Tests- 1 Day&nbsp;</td></tr></tbody></table><h1 fr-original-style="" style="box-sizing: border-box;">Certification</h1><table border="0" cellspacing="0" cellpadding="0" width="671" fr-original-style="" style="border: none; border-collapse: collapse; empty-cells: show; max-width: 100%; box-sizing: border-box;"><tbody fr-original-style="" style="box-sizing: border-box;"><tr fr-original-style="" style="box-sizing: border-box;"><td width="4.470938897168406%" valign="top" fr-original-style="" style="min-width: 5px; box-sizing: border-box; user-select: text; border: 0px solid rgb(221, 221, 221);">&nbsp;</td><td width="95.52906110283159%" valign="top" fr-original-style="" style="min-width: 5px; box-sizing: border-box; user-select: text; border: 0px solid rgb(221, 221, 221);">Traditional NPORS Card &ndash; Refresher training is advised every 3 years</td></tr></tbody></table>

Dynamic Training and Assessments Ltd

Construction

NPORS

NPORS Crane / Lift Supervisor (N405)

<section data-id="759599e" data-element_type="section" style="color: rgb(51, 51, 51); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(51, 51, 51);"><div data-id="7c99983" data-element_type="column" fr-original-style="" style="box-sizing: border-box;"><div data-id="68be7ec" data-element_type="widget" data-widget_type="heading.default" fr-original-style="" style="box-sizing: border-box;"><h3 style="color: rgb(16, 16, 16); box-sizing: border-box;" fr-original-style=" color: rgb(16, 16, 16);">Course Summary</h3></div><div data-id="f4ce741" data-element_type="widget" data-widget_type="text-editor.default" fr-original-style="" style="box-sizing: border-box;">This NPORS course is designed for delegates with existing MEWP knowledge. It will enable them to understand the role and responsibilities of a MEWP Supervisor.</div></div></section><section data-id="02af24e" data-element_type="section" style="color: rgb(51, 51, 51); box-sizing: border-box;" fr-original-style=" color: rgb(51, 51, 51);"><div data-id="4ac5a39" data-element_type="column" fr-original-style="" style="box-sizing: border-box;"><div data-id="ed5d6d4" data-element_type="widget" data-widget_type="heading.default" fr-original-style="" style="box-sizing: border-box;"><h3 style="color: rgb(16, 16, 16); box-sizing: border-box;" fr-original-style=" color: rgb(16, 16, 16);">Course Objectives</h3></div><div data-id="c13d14c" data-element_type="widget" data-widget_type="text-editor.default" fr-original-style="" style="box-sizing: border-box;">By the end of this course delegates should be able to answer and perform the following:<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Have a basic understanding of working at height equipment, the dangers of working at height, selection of work equipment, procedures to work safely within the environment</li><li fr-original-style="" style="box-sizing: border-box;">Have a basic understanding of a supervisor&rsquo;s responsibilities and relevant legislation, policies and procedures including, relevant risk assessments, method statements and traffic management systems</li><li fr-original-style="" style="box-sizing: border-box;">Be able to supervise the work safely and identify various hazards including dangers of working from a height and emergency rescue procedures</li><li fr-original-style="" style="box-sizing: border-box;">Have an underpinning knowledge of the manufacturer&rsquo;s manual/handbook for the equipment</li><li fr-original-style="" style="box-sizing: border-box;">Be able to check certification for equipment and accessories including PPE</li><li fr-original-style="" style="box-sizing: border-box;">Correctly risk assess the task and implement a safe system of work, prepare a step-by-step method statement including selection of equipment to be used</li><li fr-original-style="" style="box-sizing: border-box;">Allocate team roles and responsibilities through a toolbox talk/safety briefing</li><li fr-original-style="" style="box-sizing: border-box;">Oversee task ensuring the team safely follows the step-by-step system of work</li><li fr-original-style="" style="box-sizing: border-box;">Liaise with management and operators</li><li fr-original-style="" style="box-sizing: border-box;">Deliver a debrief meeting with the team and discuss any lessons learned during specific task</li></ul></div></div></section><section data-id="95da9fc" data-element_type="section" style="color: rgb(51, 51, 51); box-sizing: border-box;" fr-original-style=" color: rgb(51, 51, 51);"><div data-id="74087ea" data-element_type="column" fr-original-style="" style="box-sizing: border-box;"><div data-id="0c1e79d" data-element_type="widget" data-widget_type="heading.default" fr-original-style="" style="box-sizing: border-box;"><h3 style="color: rgb(16, 16, 16); box-sizing: border-box;" fr-original-style=" color: rgb(16, 16, 16);">Maximum number of learners</h3></div><div data-id="36ef989" data-element_type="widget" data-widget_type="text-editor.default" fr-original-style="" style="box-sizing: border-box;">6</div></div></section><section data-id="215d7e9" data-element_type="section" style="color: rgb(51, 51, 51); box-sizing: border-box;" fr-original-style=" color: rgb(51, 51, 51);"><div data-id="d20cfef" data-element_type="column" fr-original-style="" style="box-sizing: border-box;"><div data-id="c4a6726" data-element_type="widget" data-widget_type="heading.default" fr-original-style="" style="box-sizing: border-box;"><h3 style="color: rgb(16, 16, 16); box-sizing: border-box;" fr-original-style=" color: rgb(16, 16, 16);">Duration</h3></div><div data-id="aff4957" data-element_type="widget" data-widget_type="text-editor.default" fr-original-style="" style="box-sizing: border-box;">1 day</div></div></section><section data-id="79d6b9a" data-element_type="section" style="color: rgb(51, 51, 51); box-sizing: border-box;" fr-original-style=" color: rgb(51, 51, 51);"><div data-id="804bcdf" data-element_type="column" fr-original-style="" style="box-sizing: border-box;"><div data-id="83732ef" data-element_type="widget" data-widget_type="heading.default" fr-original-style="" style="box-sizing: border-box;"><h3 style="color: rgb(16, 16, 16); box-sizing: border-box;" fr-original-style=" color: rgb(16, 16, 16);">Assessment</h3></div><div data-id="e44539c" data-element_type="widget" data-widget_type="text-editor.default" fr-original-style="" style="box-sizing: border-box;">Theory question paper.Practical assessment.</div></div></section>

CSCS (Construction Skills Certification Scheme)

NPORS MEWP Supervisor Awareness (N035)

<h3 style="color: rgb(102, 102, 102); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(102, 102, 102);">COURSE OBJECTIVES</h3>&bull;&nbsp;Have a managerial understanding of the industry, the dangers of working in the industry and their roles and responsibilities for performing rigging and fleeting loads tasks &bull;&nbsp;Have an underpinning knowledge of the manufacturers handbooks or guidelines for the equipment to be used and have an understanding of P.U.W.E.R, L.O.L.E.R, Working at &bull;&nbsp;Height, Manual Handling, Risk Assessments with a good awareness of British and International standards &bull;&nbsp;Be able to calculate weights and measures ensuring that the load weight is accurate and all &bull;&nbsp;CoG&rsquo;s, angles, tensions are within the manufacturers guidelines for the safe rigging and fleeting of loads &bull;&nbsp;Prepare risk assessments for rigging and fleeting loads that covers basic, intermediate and complex categories &bull;&nbsp;Be able to correctly check the certification for lifting equipment appliances and accessories and understand the commonly used tools, access egress items and PPE only used definitions of the industry &bull;&nbsp;Correctly determine lifting equipment for the lift plan rigging and material lists including specific hand tools. Prepare a step by step method statement detailing a safe systematic approach including the pickup point, route to be travelled and laydown area &bull;&nbsp;Allocate team roles and responsibilities for riggers, supervisors and fixed appliance operators that can be utilized for scenarios covering basic, intermediate and complex categories &bull;&nbsp;Prepare a sketch, scaled drawing or have the understanding how to add pictures to lift plans ensuring the lift team understands the location and system of the operation in addition to text information &bull;&nbsp;Oversee tasks for complex rigging and fleeting operations ensuring the team safely follow the step by step method statement in the lift plan pack &bull;&nbsp;Liaise with the management, supervisors and workforce levels of lifting operations by attending meetings, TBT&rsquo;s, PTW meetings, site visits in a responsible competent manner &bull;&nbsp;Participation in debrief meeting with lift team and discuss lessons learned during specific task<h3 style="color: rgb(102, 102, 102); box-sizing: border-box;" fr-original-style=" color: rgb(102, 102, 102);">WHO SHOULD ATTEND?</h3>This Rigging and Fleeting Loads &ndash; Lift Planner course is designed for Plant Operators who require practical and theory training and / or assessment on a Rigging and Fleeting Loads &ndash; Lift Planner

NPORS Rigging and Fleeting Loads Lift Planner (N046)

<h2 style="color: rgb(38, 49, 62); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(38, 49, 62);">Overview</h2>This course is for candidates who are required to operate 360 re handlers to lift, move and transport materials. This course will give the candidate the required knowledge and skills to carry this task out safely and efficiently.<h2 style="color: rgb(38, 49, 62); box-sizing: border-box;" fr-original-style=" color: rgb(38, 49, 62);">Course Content</h2>Candidates will be able to:<ul style="color: rgb(38, 49, 62); box-sizing: border-box;" fr-original-style=" color: rgb(38, 49, 62);"><li fr-original-style="" style="box-sizing: border-box;">Understand the industry, the dangers of working in the industry and their responsibilities as a plant operator</li><li fr-original-style="" style="box-sizing: border-box;">Understand the manufacturer&rsquo;s handbook for the particular machine to be used</li><li fr-original-style="" style="box-sizing: border-box;">Locate and identify the major components of the machine and explain their functions</li><li fr-original-style="" style="box-sizing: border-box;">Locate and identify steering, driving and braking controls and explain their functions</li><li fr-original-style="" style="box-sizing: border-box;">Conduct all pre-operational checks in accordance with manufacturer&rsquo;s and legislative requirements</li><li fr-original-style="" style="box-sizing: border-box;">Safely mount and dismount the machine</li><li fr-original-style="" style="box-sizing: border-box;">Start and stop the engine and safely move the machine off and stop it safely</li><li fr-original-style="" style="box-sizing: border-box;">Configure the machine for travel and manoeuvre it safely across varying terrain in open and confined areas</li><li fr-original-style="" style="box-sizing: border-box;">Conduct all necessary safety checks at the work area</li><li fr-original-style="" style="box-sizing: border-box;">Manoeuvre the machine to the work area and correctly configure in readiness to carry out processing tasks</li><li fr-original-style="" style="box-sizing: border-box;">Carry out processing task</li><li fr-original-style="" style="box-sizing: border-box;">Load material onto transporting vehicles, containers or processing plant</li><li fr-original-style="" style="box-sizing: border-box;">Fit and remove attachments</li><li fr-original-style="" style="box-sizing: border-box;">Demonstrate knowledge and understanding of loading and unloading procedures for machine transportation</li><li fr-original-style="" style="box-sizing: border-box;">Carry out all end of shift and shut down procedures</li></ul><h2 style="color: rgb(38, 49, 62); box-sizing: border-box;" fr-original-style=" color: rgb(38, 49, 62);">Entry Requirements</h2>NPORS CSCS &ndash; Candidates must have achieved the relevant CITB Health, Safety &amp; Environment (HS&amp;E) touch-screen-test within 2 years.Good understanding of spoken and written English.<h2 style="color: rgb(38, 49, 62); box-sizing: border-box;" fr-original-style=" color: rgb(38, 49, 62);">Duration</h2>Novice course &ndash; 5 daysExperienced worker tests &ndash; 1 day theory and practical assessment<h2 style="color: rgb(38, 49, 62); box-sizing: border-box;" fr-original-style=" color: rgb(38, 49, 62);">Location</h2>Customer Site (Training &amp; Testing) &ndash; Site must adhere to NPORS specifications

NPORS Material Re - Handler (N722)

Course Information&nbsp;By the end of this course, delegates will be able to:<ul style="color: rgb(32, 42, 68); box-sizing: border-box;" fr-original-style=" color: rgb(32, 42, 68);"><li fr-original-style="" style="box-sizing: border-box;">Identify the roles and responsibilities&rsquo; of supervisor having understanding of relevant policies, procedures, legislations, risk assessments, method statements and traffic management</li><li fr-original-style="" style="box-sizing: border-box;">Check test certification of equipment and accessories to be used</li><li fr-original-style="" style="box-sizing: border-box;">Safely supervise various tasks and different environments</li><li fr-original-style="" style="box-sizing: border-box;">Carry out a toolbox talk/ safety briefing allocating roles to team</li><li fr-original-style="" style="box-sizing: border-box;">Liaise with both management and operator&rsquo;s</li><li fr-original-style="" style="box-sizing: border-box;">Produce a safe system of work giving a safe step by step guide for team to follow</li><li fr-original-style="" style="box-sizing: border-box;">Produce risk assessment</li><li fr-original-style="" style="box-sizing: border-box;">Hold a debrief with team and discuss any lessons learned</li></ul><div style="color: rgb(38, 49, 62); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(38, 49, 62);"><h2 fr-original-style="" style="box-sizing: border-box;">Entry Requirements</h2></div>NPORS CSCS &ndash; Candidates must have achieved the relevant CITB Health, Safety &amp; Environment (HS&amp;E) touch-screen-test within 2 years.Good understanding of spoken and written English.

NPORS Lift Truck Supervisor Awareness (N036)

<div style="color: rgb(33, 37, 41); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(33, 37, 41);"><h1 style="color: rgb(83, 83, 83); box-sizing: border-box;" fr-original-style=" color: rgb(83, 83, 83);">Course Objective</h1><h1 style="color: rgb(83, 83, 83); box-sizing: border-box;" fr-original-style=" color: rgb(83, 83, 83);"> This is a rigging and fleeting loads course designed to suit the requirements of learners who have limited knowledge of Rigging, fleeting, Lifting and Slinging Techniques.</h1></div><div style="color: rgb(33, 33, 33); box-sizing: border-box;" fr-original-style=" color: rgb(33, 33, 33);">COURSE OBJECTIVESOn completion of this course the learner will be capable of:<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Being aware of the statutory requirements, regulations and approved codes of practices regarding rigging equipment together with the learners obligations to Site Safety</li><li fr-original-style="" style="box-sizing: border-box;">Identifying basic equipment used in rigging</li><li fr-original-style="" style="box-sizing: border-box;">Using basic items of rigging equipment safely and effectively</li><li fr-original-style="" style="box-sizing: border-box;">Follow lift plans by selecting and using the correct equipment for the task</li><li fr-original-style="" style="box-sizing: border-box;">Inspection and use of different types of lifting equipment</li><li fr-original-style="" style="box-sizing: border-box;">Calculations required in rigging to include weight calculation, center of gravity calculation, required angles, how to use sling charts</li><li fr-original-style="" style="box-sizing: border-box;">Lifting safely both out of balance loads, balanced loads and tandem lifting.</li></ul></div>

NPORS Rigging and Fleeting Loads (N047)

Course Description: This 1 day course is aimed at supervisors/team leaders/managers to provide an understanding of the correct plant operating procedures that should be adopted by plant operators in the workplace.<ul style="color: rgb(32, 42, 68); box-sizing: border-box;" fr-original-style=" color: rgb(32, 42, 68);"><li fr-original-style="" style="box-sizing: border-box;">Identify the roles and responsibilities&rsquo; of supervisor having understanding of relevant policies, procedures, legislations, risk assessments, method statements and traffic management</li><li fr-original-style="" style="box-sizing: border-box;">Check test certification of equipment and accessories to be used</li><li fr-original-style="" style="box-sizing: border-box;">Safely supervise various tasks and different environments</li><li fr-original-style="" style="box-sizing: border-box;">Carry out a toolbox talk/ safety briefing allocating roles to team</li><li fr-original-style="" style="box-sizing: border-box;">Liaise with both management and operator&rsquo;s</li><li fr-original-style="" style="box-sizing: border-box;">Produce a safe system of work giving a safe step by step guide for team to follow</li><li fr-original-style="" style="box-sizing: border-box;">Produce risk assessment</li><li fr-original-style="" style="box-sizing: border-box;">Hold a debrief with team and discuss any lessons learned</li></ul><div fr-original-style="" style="box-sizing: border-box;"> </div>

NPORS Plant Supervisor Awareness (N034)

COURSE INFORMATION<div style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">To provide knowledge and understanding in the following areas:<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Have a basic understanding of the industry, the dangers of working in the industry and their responsibilities as a plant operator</li><li fr-original-style="" style="box-sizing: border-box;">Have a working knowledge of the manufacturer&rsquo;s handbook for the particular machine to be used</li><li fr-original-style="" style="box-sizing: border-box;">Be able to locate and identify the major components of the machine and explain their functions</li><li fr-original-style="" style="box-sizing: border-box;">Be able to locate and identify steering, driving and braking controls and explain their functions</li><li fr-original-style="" style="box-sizing: border-box;">Conduct all pre-operational checks in accordance with manufacturer&rsquo;s and legislative requirements</li><li fr-original-style="" style="box-sizing: border-box;">Safely mount and dismount the machine</li><li fr-original-style="" style="box-sizing: border-box;">Start and stop the engine and safely move the machine off and stop it safely</li><li fr-original-style="" style="box-sizing: border-box;">Configure the machine for travel and maneuver it safely laden and unladen, over varying terrain, rough ground, inclines, in open and confined areas</li><li fr-original-style="" style="box-sizing: border-box;">Conduct all necessary safety checks at the work area</li><li fr-original-style="" style="box-sizing: border-box;">Maneuver the machine to the work area and correctly configure in readiness to carry out lifting and load handling tasks</li><li fr-original-style="" style="box-sizing: border-box;">Carry out lifting and load handling tasks</li><li fr-original-style="" style="box-sizing: border-box;">Lift and transfer loads accurately and safely at different locations</li><li fr-original-style="" style="box-sizing: border-box;">Load and unload external transport safely</li><li fr-original-style="" style="box-sizing: border-box;">Fit, adjust and or remove attachments</li><li fr-original-style="" style="box-sizing: border-box;">Demonstrate knowledge and understanding of loading and unloading procedures for machine transportation</li><li fr-original-style="" style="box-sizing: border-box;">Carry out all end of shift and shut down procedures</li></ul><h2 style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">Entry Requirements</h2>Please note, that in all cases, operators are required to supply proof to support&nbsp;their application. They have to have passed the CITB health, safety &amp; environmental touch screen test within two years prior to their application.Good understanding of spoken and written English.</div>

NPORS Rough Terrain Lift Truck (N009) 

Bournemouth

London Waterloo Academy

Flight Attendant

Stewardess

FLIGHT ATTENDANT VIRTUAL VIA ZOOM COURSE, EVENINGS

Registration Fee

Course Fee

Learn how smart property investors create Passive Income and Long-term Wealth through property.&nbsp; The key is the right Property Investment strategy, discover how to:Create &pound;1,000s in recurring property income year after yearSupercharge property profits, value and rentSecure financial freedom through propertyRecycle your investment capitalBuild a portfolio with limited cash investmentCreate property income without even needing a depositWe&#39;ve been investing in property for over 30 years between us, and training people for over 10 years. &nbsp;Learn the tools, techniques and strategies that we use in today&#39;s market to convert Property into Pounds and make regular, recurring profits while building real long-term wealth. &nbsp;From using your hard-earned savings to buy the right property that builds the foundations of your portfolio and financial future to showing you innovative ways to start Investing in Property, even if you don&#39;t have loads of capital now. &nbsp;In this taster session, we&#39;ll focus on the key steps you need to follow to turn Property into Pounds.

Property investment is a proven income and wealth generation tool. Ask anyone who's financially successful and they will own investment property.
But…I bet if you asked 5 people, you'd find at least one with a property horror story where it went completely wrong!
Learn the difference between making a smart property investment decision that turns Property into Pounds rather than getting lured into the wrong type of property deal that loses value, makes a loss and drags you down!
Discover our foolproof system based on over 30 years of combined experience to turn Property Into Pounds
Identify more valuable opportunities
Increase your property income
Reduce your risk
Make the most of your capital
Start with limited funds and build steadily
Do the right deal and 10X your profits
Learn to build a secure, sustainable property business, with tried and tested tools and techniques.
Join our free taster session to discover how you can turn Property into Pounds!





Property SQ2

Wealth Management

Property Investment

Real Estate Investing

Passive Income

Investment

Taster session. Passive income from Property. Professional Investor secrets to build a Property Portfolio, even if you're starting with little capital

Discover Property to Pounds

Webinar Seat

Stress is normal, but not natural.
Find out how to change the pattern of taking on stress and release your stored stress.
Step by step, week by week.
By the end of the course your perception will be different and you’ll have tools for life to cultivate calm and be more ‘you’.

Boundless Meditation

Meditation for Alleviating Stress

General Admission

This live virtual Agility in HR (ICP-AHR) Training &amp; Certification Program enables the participants to learn:<ol fr-original-style="" style="box-sizing: border-box;"><li style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">How to adopt and apply agile principles, values, and methodologies within the HR department itself &ndash; &ldquo;Agile for HR.&rdquo; &ndash; and</li><li style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">The role of HR in facilitating and supporting the adoption of Agile practices and principles across the organization &ndash; &ldquo;HR for Agile.&rdquo;</li></ol>During this&nbsp;live-immersive interactive workshop, participants will learn&nbsp;essential concepts&nbsp;related to&nbsp;&ldquo;Agile for HR&rdquo;&nbsp;through&nbsp;practical, easy-to-follow, hands-on exercises. By actively participating, attendees will develop a comprehensive understanding of:<ol fr-original-style="" style="box-sizing: border-box;"><li style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">Agile HR processes:&nbsp;adopting iterative and incremental approaches to HR processes like performance management, recruitment, and onboarding.</li><li style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">Agile HR project management:&nbsp;This involves using Agile project management frameworks (e.g., Scrum or Kanban) to manage HR initiatives.</li><li style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">Cross-functional collaboration:&nbsp;Promoting collaboration between HR and other departments using Agile principles, such as self-organizing teams and regular feedback loops.</li></ol>Throughout the course, participants will&nbsp;acquire knowledge&nbsp;on&nbsp;&ldquo;HR for Agile&rdquo;&nbsp;and&nbsp;gain the ability to facilitate and support agile transformation within their organization. The training program includes&nbsp;relevant case studies, useful tools, and effective techniques related to:<ol fr-original-style="" style="box-sizing: border-box;"><li style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">Agile talent acquisition:&nbsp;Implementing recruitment strategies prioritizing individuals with an Agile mindset and values.</li><li style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">Agile performance management:&nbsp;shifting to Agile-friendly approaches such as continuous feedback and frequent check-ins.</li><li style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">Agile Learning and Development:&nbsp;Providing training programs that equip employees with Agile skills and mindsets.</li><li style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">Agile organizational design:&nbsp;collaborating on restructuring the organization to support Agile practices like cross-functional teams and autonomy.</li></ol>Bonus Module: Enhancing HR Agility with AI &amp; Analytics:&nbsp;This module explores the integration of AI and analytics to revolutionize HR practices, aligning them with agile principles. Participants will learn how these technologies can automate tasks, enhance decision-making, and support agile transformations across the organization. Through focused examples, the session highlights the impact on recruitment, performance management, and overall HR efficiency, offering a forward-looking approach to agile HR management.This course will be delivered through live virtual sessions via Zoom.&nbsp;There are the following dates on which you can opt for this course:<ol fr-original-style="" style="box-sizing: border-box;"><li style="color: rgb(44, 130, 201); box-sizing: border-box;" fr-original-style="color: rgb(44, 130, 201);">Agile HR | 8-10 Apr | 9 am - 2 pm BST | Weekday | 3 days - 5 hrs/day | Best for UK / Europe</li><li style="color: rgb(44, 130, 201); box-sizing: border-box;" fr-original-style="color: rgb(44, 130, 201);">Agile HR | 13-15 May | 9 am - 2 pm BST | Weekday | 3 days - 5 hrs/day | Best for UK / Europe</li><li style="color: rgb(44, 130, 201); box-sizing: border-box;" fr-original-style="color: rgb(44, 130, 201);">Agile HR | 12-14 Jun | 9 am - 2 pm BST | Weekday | 3 days - 5 hrs/day | Best for UK / Europe</li><li style="color: rgb(44, 130, 201); box-sizing: border-box;" fr-original-style="color: rgb(44, 130, 201);">Agile HR | 22-24 Jul | 9 am - 2 pm BST | Weekday | 3 days - 5 hrs/day | Best for UK / Europe</li><li style="color: rgb(44, 130, 201); box-sizing: border-box;" fr-original-style="color: rgb(44, 130, 201);">Agile HR | 14-16 Aug | 9 am - 2 pm BST | Weekday | 3 days - 5 hrs/day | Best for UK / Europe</li><li style="color: rgb(44, 130, 201); box-sizing: border-box;" fr-original-style="color: rgb(44, 130, 201);">Agile HR | 16-18 Sep | 9 am - 2 pm BST | Weekday | 3 days - 5 hrs/day | Best for UK / Europe</li><li style="color: rgb(44, 130, 201); box-sizing: border-box;" fr-original-style="color: rgb(44, 130, 201);">Agile HR | 9-11 Oct | 9 am - 2 pm BST | Weekday | 3 days - 5 hrs/day | Best for UK / Europe</li><li style="color: rgb(44, 130, 201); box-sizing: border-box;" fr-original-style="color: rgb(44, 130, 201);">Agile HR | 18-20 Nov | 9 am - 2 pm GMT | Weekday | 3 days - 5 hrs/day | Best for UK / Europe</li><li style="color: rgb(44, 130, 201); box-sizing: border-box;" fr-original-style="color: rgb(44, 130, 201);">Agile HR | 18-20 Dec | 9 am - 2 pm GMT | Weekday | 3 days - 5 hrs/day | Best for UK / Europe</li></ol><div fr-original-style="" style="box-sizing: border-box;">The following are the links to the essential documents that will help you make an informed decision: </div><ol fr-original-style="" style="box-sizing: border-box;"><li style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;"><div fr-original-style="" style="box-sizing: border-box;">Detailed course brochure: <a href="https://drive.google.com/file/d/1PARAqO_uN8WLtXb8e6OKoawB60afNwJ_/view?usp=drive_link" target="_blank" rel="noopener noreferrer" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;">Click Here</a>&nbsp;or download via the link below:&nbsp;</div></li></ol><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"><div fr-original-style="" style="box-sizing: border-box;"><a href="https://drive.google.com/file/d/1PARAqO_uN8WLtXb8e6OKoawB60afNwJ_/view?usp=drive_link" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;">https://drive.google.com/file/d/1PARAqO_uN8WLtXb8e6OKoawB60afNwJ_/view?usp=drive_link</a>&nbsp;</div></li></ul><ol fr-original-style="" style="box-sizing: border-box;"><li style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;"><div fr-original-style="" style="box-sizing: border-box;">Testimonials from global HR professionals: <a href="https://drive.google.com/file/d/1wYNCJAMiNQeeihcluQEY5JdBkjgYtW6S/view?usp=drive_link" target="_blank" rel="noopener noreferrer" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;">Click Here</a>&nbsp;or download via the link below:&nbsp;</div></li></ol><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"><div fr-original-style="" style="box-sizing: border-box;"><a href="https://drive.google.com/file/d/1wYNCJAMiNQeeihcluQEY5JdBkjgYtW6S/view?usp=drive_link" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;">https://drive.google.com/file/d/1wYNCJAMiNQeeihcluQEY5JdBkjgYtW6S/view?usp=drive_link</a>&nbsp;</div></li></ul>

ValueX2

https://www.valuex2.com/agile-hr-certification/
https://www.linkedin.com/company/80563537/

ICAgile's Agility in HR (ICP-AHR) Training & Certification Program by ValueX2 | 3 days - 5 hrs/day | 9 am - 2 pm UK Time

In January 2024 alone, reports were published about the SRA taking enforcement action against 3 firms and 4 individuals for failure to comply with the Money Laundering Regulations 2017. The fines issued for these non-compliances total over &pound;570,000 plus costs. The absence of staff training, or requirement to complete additional training, was noted in a number of these cases.Many of the breaches resulting in enforcement action involved failures by the fee earners to conduct appropriate due diligence, adequately check the source of funds and/or wealth or recognise and report red flags. As highlighted by enforcement action being taken against individuals as well as firms, fee earners cannot hide behind their firm when AML failures occur and may be held personally accountable by the SRA for non-compliances with the MLR 2017.This course will cover the following to assist fee earners in the application of AML in their casework.<ul fr-original-style="" style="box-sizing: border-box;"><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">How to comply with your obligations and stay compliant</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Written CRA &amp; MRA</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Client</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Booms</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Risks &ndash; what to consider?</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">PCPs &ndash; CDD &amp;EDD</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">POCA / TA</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">SOF and SOW</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">On going monitoring</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Reporting to MLRO/MLCO</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Tipping off</li></ul><h2 fr-original-style="" style="box-sizing: border-box;">Target Audience</h2>The online course is suitable for fee earners or legal practitioners that want to improve their AML knowledge.<h2 data-key="21" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Resources</h2>Comprehensive and up to date course notes will be provided to all delegates which may be useful for ongoing reference or cascade training.<p data-key="30" data-slate-fragment="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" style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Please note a recording of the course will&nbsp;not&nbsp;be made available.<h2 data-key="35" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Speaker</h2><h3 style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);"><a href="https://dglegal.co.uk/the-team/helen-torresi/" target="_blank" rel="noopener noreferrer" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;">Helen Torresi, Consultant, DG Legal</a></h3>Helen is a qualified solicitor with a diverse professional background spanning leadership roles in both the legal and tech/corporate sectors. Throughout her career, she has held key positions such as COLP, HOLP, MLCO, MLRO and DPO for law firms and various regulated businesses and services.Helen&rsquo;s specialised areas encompass AML, complaint and firm negligence handling, DPA compliance, file review and auditing, law management, and operational effectiveness in law firms, particularly in conveyancing (CQS).

In January 2024 alone, reports were published about the SRA taking enforcement action against 3 firms and 4 individuals for failure to comply with the Money Laundering Regulations 2017. The fines issued for these non-compliances total over £570,000 plus costs. The absence of staff training, or requirement to complete additional training, was noted in a number of these cases.
Many of the breaches resulting in enforcement action involved failures by the fee earners to conduct appropriate due diligence, adequately check the source of funds and/or wealth or recognise and report red flags. As highlighted by enforcement action being taken against individuals as well as firms, fee earners cannot hide behind their firm when AML failures occur and may be held personally accountable by the SRA for non-compliances with the MLR 2017.
This course will cover the following to assist fee earners in the application of AML in their casework.
How to comply with your obligations and stay compliant
Written CRA & MRA
Client
Booms
Risks – what to consider?
PCPs – CDD &EDD
POCA / TA
SOF and SOW
On going monitoring
Reporting to MLRO/MLCO
Tipping off
Target Audience
The online course is suitable for fee earners or legal practitioners that want to improve their AML knowledge.
Resources
Comprehensive and up to date course notes will be provided to all delegates which may be useful for ongoing reference or cascade training.
Please note a recording of the course will not be made available.
Speaker
Helen Torresi, Consultant, DG Legal
Helen is a qualified solicitor with a diverse professional background spanning leadership roles in both the legal and tech/corporate sectors. Throughout her career, she has held key positions such as COLP, HOLP, MLCO, MLRO and DPO for law firms and various regulated businesses and services.
Helen’s specialised areas encompass AML, complaint and firm negligence handling, DPA compliance, file review and auditing, law management, and operational effectiveness in law firms, particularly in conveyancing (CQS).

DG Legal

Anti-Money Laundering (AML)

Anti-Money Laundering (AML) Training For Fee Earners Course

General Delegate

A discount is available for delegates attending from firms with a current retainer contract with DG Legal (please contact us by email to admin@dglegal.co.uk for confirmation of eligibility).   If you choose this option and are not eligible, you are still bound to pay the full rate and will be invoiced accordingly.

Retainer Delegate

Become a certified UI designer<ul style="color: rgb(15, 21, 26); box-sizing: border-box;" fr-original-style=" color: rgb(15, 21, 26);"><li fr-original-style="" style="box-sizing: border-box;">Learn how to create beautiful, pixel-perfect user interfaces</li><li fr-original-style="" style="box-sizing: border-box;">Accelerate your career with an in-demand skillset</li><li fr-original-style="" style="box-sizing: border-box;">Get a professional qualification in just 12 weeks</li><li fr-original-style="" style="box-sizing: border-box;">Manage your own schedule with our flexible, self-paced online course</li></ul>Expand your career optionsUI skills are needed worldwide, and demand is growing. With a globally recognised qualification, you&rsquo;ll become a more valuable, sought-after professional.Design with confidenceYou&rsquo;ll understand the &lsquo;why&rsquo; of good UI design by knowing the principles behind it. You&rsquo;ll be able to defend your decisions and design with confidence.Work in a creative, rewarding jobUI designers add personality and visual appeal to user interfaces. It&rsquo;s an enjoyable career that rewards creativity: the perfect entry into tech for visually-minded people.A flexible, university-backed curriculumOur curriculum is university credit-rated and approved by the industry. Over 12 weeks, you&rsquo;ll learn the principles and skills you need to become a confident UI designer.<hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;">Study methodOnline, self-pacedDuration12 weeksAccess to content12 monthsQualificationProfessional Certificate in UI DesignAwarded by Scottish Qualifications Authority trading as SQAAdditional infoExam(s) / assessment(s) is included in priceTutor is available to students<hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><section style="color: rgb(15, 21, 26); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(15, 21, 26);"><section style="color: rgb(15, 21, 26); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(15, 21, 26);"><h2 fr-original-style="" style="box-sizing: border-box;">Description</h2>During this 12 week, online course you will learn:<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Introduction to UI Design</li><li fr-original-style="" style="box-sizing: border-box;">Brand and Personality</li><li fr-original-style="" style="box-sizing: border-box;">Layout</li><li fr-original-style="" style="box-sizing: border-box;">Design Principles</li><li fr-original-style="" style="box-sizing: border-box;">Interactivity</li><li fr-original-style="" style="box-sizing: border-box;">Typography</li><li fr-original-style="" style="box-sizing: border-box;">Colour, shapes and effects</li><li fr-original-style="" style="box-sizing: border-box;">Iconography and imagery</li><li fr-original-style="" style="box-sizing: border-box;">Design process</li><li fr-original-style="" style="box-sizing: border-box;">Presenting ideas</li><li fr-original-style="" style="box-sizing: border-box;">UI design tools</li></ul>You will also work on a project and your portfolio with access to weekly mentor sessions, an active student community, and support from our student success team.</section><section style="color: rgb(15, 21, 26); box-sizing: border-box;" fr-original-style=" color: rgb(15, 21, 26);"><h2 fr-original-style="" style="box-sizing: border-box;">Who is this course for?</h2><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Graphic designers and digital designers who want to upskill to UI design</li><li fr-original-style="" style="box-sizing: border-box;">UI designers who want to strengthen their knowledge and craft</li><li fr-original-style="" style="box-sizing: border-box;">UX professionals who want to become more rounded product designers</li><li fr-original-style="" style="box-sizing: border-box;">Anybody with a design background looking for a creative job in tech</li></ul></section><section style="color: rgb(15, 21, 26); box-sizing: border-box;" fr-original-style=" color: rgb(15, 21, 26);"><h2 fr-original-style="" style="box-sizing: border-box;">Requirements</h2>You don&rsquo;t need experience in design or technology to enrol in our courses, although having one or both is a definite bonus. Our students come from a diverse mix of backgrounds, including project management, development, graphic design, product management, business analysis and so on.You need to be motivated and committed. We set a high bar. Studying for one of our professional qualifications requires a certain amount of time, energy and focus.You need to be comfortable learning in English. All video lessons, course materials, webinars, correspondence and the final exam are delivered in English.</section><section style="color: rgb(15, 21, 26); box-sizing: border-box;" fr-original-style=" color: rgb(15, 21, 26);"><h2 fr-original-style="" style="box-sizing: border-box;">Career path</h2>Students typically graduate into UI Designer jobs. The average UI Designer salary in the UK with 3-5 years experience is &pound;62,500.This is based on data from Payscale, Totaljobs, Indeed, Talent, and Glassdoor</section></section><section style="color: rgb(15, 21, 26); box-sizing: border-box;" fr-original-style=" color: rgb(15, 21, 26);"> </section>

UX Design Institute 

UI / UX Design

Professional Certificate in UI Design

Learn the essentials of software development. And increase your confidence when working with developers. Why take this course?<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Talk with confidence about web and internet technologies</li><li fr-original-style="" style="box-sizing: border-box;">Build better relationships with developers on your team</li><li fr-original-style="" style="box-sizing: border-box;">Create smarter designs with a deeper understanding of technical constraints</li><li fr-original-style="" style="box-sizing: border-box;">Understand the concepts behind coding without needing to code</li></ul><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;">Who is it for?All UX professionalsFormatOnline, self-pacedDuration6 weeks (recommended)Commitment3 hours per week <hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"> What you&rsquo;ll learnOver 6 weeks, you&rsquo;ll learn about the key concepts and processes involved in software development. You&#39;ll understand how code works, so that you can collaborate more effectively with developers. Module 1The software landscapeUnderstand the relationship between hardware and software. Module 2Layers of softwareDig into each layer of the tech stack, from the front-end to the back-end. Module 3Front-end technologiesGet up to speed on the roles of HTML, CSS and Javascript. Module 4Back-end technologiesExplore the back-end, APIs and common programming languages. Module 5How developers workLearn about common development workflows, from waterfall to agile. Module 6Effective collaborationGet practical guidance on how to work well with development teams.

Coding

Software

Web Developer

Software and Coding Fundamentals for UX

Early Bird Price

A comprehensive introduction to UX design. Learn the key principles and concepts behind the UX process.Take your first steps into UXWhether you want to explore UX as a career or expand your professional skillset, this UX design fundamentals course is the perfect starting point.<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Follow 65 expert lessons that will immerse you in the theory and principles of UX Design</li><li fr-original-style="" style="box-sizing: border-box;">Learn about the techniques that underpin the UX process, like user research, affinity diagrams, and prototyping</li><li fr-original-style="" style="box-sizing: border-box;">Earn a globally recognised and university credit-rated professional qualification</li></ul><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;">Who is it for?Anybody who needs to understand UXFormatOnline, self-pacedDuration6 weeks (recommended)Commitment3 hours per week<hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;">How you&rsquo;ll benefitIf you want to really understand UX, this UX design fundamentals course for you.<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Speak confidently about UX design</li><li fr-original-style="" style="box-sizing: border-box;">Develop a mindset for problem-solving</li><li fr-original-style="" style="box-sizing: border-box;">Learn to advocate for the user - and make better business decisions as a result</li><li fr-original-style="" style="box-sizing: border-box;">Become a more rounded, valuable professional</li><li fr-original-style="" style="box-sizing: border-box;">Showcase your knowledge with a university credit-rated certificate</li></ul><div fr-original-style="" style="box-sizing: border-box;"> </div><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;">Learn the key UX design fundamentals concepts in just six weeks.Everything you need to truly grasp UX, over five engaging modules. Module 1Introduction to UX designGain a comprehensive overview of the UX design process. Module 2User research methodsLearn how to gain deep insights into customer needs and behaviours. Module 3Analysis techniquesDiscover how research gets translated into actionable insights. Module 4Defining the experienceExplore problem-solving techniques and design principles. Module 5Prototyping techniquesUnderstand the different forms of prototyping and when to use them. Exam40-minute final examGet assessed on your knowledge through a final exam.<section style="color: rgb(15, 21, 26); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(15, 21, 26);"><section style="color: rgb(15, 21, 26); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(15, 21, 26);"><section style="color: rgb(15, 21, 26); box-sizing: border-box;" fr-original-style=" color: rgb(15, 21, 26);"> </section></section></section><section style="color: rgb(15, 21, 26); box-sizing: border-box;" fr-original-style=" color: rgb(15, 21, 26);"> </section>

Certificate in UX Design Fundamentals

Brightcore Consultancy delivers Senior Mental Health Lead training in schools and colleges which meets the Department for Education&rsquo;s quality criteria, and our course is in fact the highest rated of all the nationally DfE approved Senior Mental Health Lead training courses, scoring a perfect 5/5 in each of the 9 DfE quality assurance standards during the quality assurance process. It also has an incredible average delegate rating of 4.97 out of 5 for overall quality, with 100% of former delegates recommending the course (please see our many fantastic testimonials&nbsp;<a href="https://www.brightcoreconsultancy.com/brightcore-testimonials" target="_self" style="color: inherit; user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: inherit;">here</a>).The highly acclaimed Senior Mental Health Lead Training and Certificate is an extensive and authoritative training course that ensures schools/colleges have the most comprehensive, effective and financially viable whole-school/college approach to mental health and wellbeing in place. Since September 2021, this course has been fully funded by the DfE for eligible schools&nbsp;and colleges. Schools and Colleges that are ineligible for the grant are, of course, more than welcome to enrol on the course but will need to self-fund their place.Working with an&nbsp;expert trainer and a highly experienced Senior Mental Health Lead, who has&nbsp;trained Senior Mental Health Leads in over 1000 schools and colleges nationwide, you will be introduced to the DfE&rsquo;s requirements for the role of the DSMHL, and learn proven, long-term, evidence-based strategies to create, lead and promote a dynamic, bespoke mental health and wellbeing approach for your setting.<ul style="color: rgb(62, 62, 62); box-sizing: border-box;" fr-original-style=" color: rgb(62, 62, 62);"><li fr-original-style="" style="box-sizing: border-box;">Our course consists of three days of live instructor-led training as well as an additional 1-2-1 review and coaching session, and costs&nbsp;&pound;520+VAT per delegate.&nbsp;(For schools and colleges who have already completed the training with us and now wish to train further colleagues, we offer a&nbsp;subsidised rate for additional delegates of &pound;390+VAT&nbsp;- please just email us if this is an offer you would like to take up.)</li><li fr-original-style="" style="box-sizing: border-box;">Places are limited to a maximum of 15 delegates per course to ensure high quality, bespoke training.</li><li fr-original-style="" style="box-sizing: border-box;">An overview of the course structure can be found&nbsp;<a href="https://www.brightcoreconsultancy.com/_files/ugd/5bc70a_c7b3efd99188442fa7d20449bb8fd0ec.pdf" target="_blank" style="color: inherit; user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: inherit;">here.</a></li></ul>Our Course is suitable for those who are new to the role of Senior Mental Health Lead or those who are looking to take on this role in the near future, and is designed to meet the DfE&rsquo;s&nbsp;<a href="https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/995681/Learning_outcomes_for_senior_mental_health_leads_in_schools_and_colleges.pdf" target="_blank" rel="noreferrer noopener" style="color: inherit; user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: inherit;">Learning Outcomes for Senior Mental Health Leads</a>&nbsp;by developing and supporting their knowledge and understanding of how to design, implement and sustain an effective whole school/college approach in accordance with the eight key principles as set out by Public Health England.<a href="https://www.brightcoreconsultancy.com/brightcore-testimonials" target="_blank" style="font-size: 14px; font-family: Helvetica, Arial, sans-serif; color: rgb(255, 255, 255); font-weight: bold; text-decoration: none; border-radius: 5px; background-color: rgb(61, 86, 224); border-width: 12px 18px; border-style: solid; border-color: rgb(61, 86, 224); display: inline-block; user-select: auto; box-sizing: border-box; cursor: pointer;" rel="noopener noreferrer" fr-original-style="font-size: 14px; font-family: Helvetica, Arial, sans-serif; color: #ffffff; font-weight: bold; text-decoration: none; border-radius: 5px; background-color: #3D56E0; border-top: 12px solid #3D56E0; border-bottom: 12px solid #3D56E0; border-right: 18px solid #3D56E0; border-left: 18px solid #3D56E0; display: inline-block;" fr-original-class="wysiwyg_bold_link_cls">View all testimonials </a>

Brightcore Consultancy delivers Senior Mental Health Lead training in schools and colleges which meets the Department for Education’s quality criteria, and our course is in fact the highest rated of all the nationally DfE approved Senior Mental Health Lead training courses, scoring a perfect 5/5 in each of the 9 DfE quality assurance standards during the quality assurance process. It also has an incredible average delegate rating of 4.97 out of 5 for overall quality, with 100% of former delegates recommending the course (please see our many fantastic testimonials here).
The highly acclaimed Senior Mental Health Lead Training and Certificate is an extensive and authoritative training course that ensures schools/colleges have the most comprehensive, effective and financially viable whole-school/college approach to mental health and wellbeing in place. Since September 2021, this course has been fully funded by the DfE for eligible schools and colleges. Schools and Colleges that are ineligible for the grant are, of course, more than welcome to enrol on the course but will need to self-fund their place.
Working with an expert trainer and a highly experienced Senior Mental Health Lead, who has trained Senior Mental Health Leads in over 1000 schools and colleges nationwide, you will be introduced to the DfE’s requirements for the role of the DSMHL, and learn proven, long-term, evidence-based strategies to create, lead and promote a dynamic, bespoke mental health and wellbeing approach for your setting.
Our course consists of three days of live instructor-led training as well as an additional 1-2-1 review and coaching session, and costs £520+VAT per delegate. (For schools and colleges who have already completed the training with us and now wish to train further colleagues, we offer a subsidised rate for additional delegates of £390+VAT - please just email us if this is an offer you would like to take up.)
Places are limited to a maximum of 15 delegates per course to ensure high quality, bespoke training.
An overview of the course structure can be found here.
Our Course is suitable for those who are new to the role of Senior Mental Health Lead or those who are looking to take on this role in the near future, and is designed to meet the DfE’s Learning Outcomes for Senior Mental Health Leads by developing and supporting their knowledge and understanding of how to design, implement and sustain an effective whole school/college approach in accordance with the eight key principles as set out by Public Health England.
View all testimonials



Brightcore Consultancy

Mental Health

Brightcore Consultancy delivers Senior Mental Health Lead training in schools and colleges which meets the Department for Education’s quality criteria, and our course is in fact the highest rated of all the nationally DfE approved Senior Mental Health Lead training courses, scoring a perfect 5/5 in each of the 9 DfE quality assurance standards during the quality assurance process.

Designated Senior Mental Health Lead Course (Three full days plus 1-2-1 session)

Mental Health First Aid (MHFA&reg;) is an internationally recognised training course, designed to teach people how to spot the signs and symptoms of mental ill health and provide help on a first aid basis. We offer both Adult and Youth MHFA England accredited courses.The&nbsp;two-day Adult MHFAider&reg; courses are tailored around supporting adults, and can be attended by anyone from age 16 upwards. A lot of the education settings we work with have now trained a number of Adult MHFAider&reg;&rsquo;s to support their colleagues as part of their whole-school/college approach to mental health and wellbeing.Each and every MHFA course is delivered by a qualified and quality assured instructor and at the end of the course the trainee will be fully qualified as a Youth/Adult MHFAider&reg;.<a href="https://www.brightcoreconsultancy.com/brightcore-testimonials" target="_blank" style="font-size: 14px; font-family: Helvetica, Arial, sans-serif; color: rgb(255, 255, 255); font-weight: bold; text-decoration: none; border-radius: 5px; background-color: rgb(61, 86, 224); border-width: 12px 18px; border-style: solid; border-color: rgb(61, 86, 224); display: inline-block; user-select: auto; box-sizing: border-box; cursor: pointer;" rel="noopener noreferrer" fr-original-style="font-size: 14px; font-family: Helvetica, Arial, sans-serif; color: #ffffff; font-weight: bold; text-decoration: none; border-radius: 5px; background-color: #3D56E0; border-top: 12px solid #3D56E0; border-bottom: 12px solid #3D56E0; border-right: 18px solid #3D56E0; border-left: 18px solid #3D56E0; display: inline-block;">View all testimonials </a>

Mental Health First Aid (MHFA®) is an internationally recognised training course, designed to teach people how to spot the signs and symptoms of mental ill health and provide help on a first aid basis. We offer both Adult and Youth MHFA England accredited courses.
The two-day Adult MHFAider® courses are tailored around supporting adults, and can be attended by anyone from age 16 upwards. A lot of the education settings we work with have now trained a number of Adult MHFAider®’s to support their colleagues as part of their whole-school/college approach to mental health and wellbeing.
Each and every MHFA course is delivered by a qualified and quality assured instructor and at the end of the course the trainee will be fully qualified as a Youth/Adult MHFAider®.
View all testimonials

Accredited Mental Health First Aid

The two-day Adult MHFAider® courses are tailored around supporting adults, and can be attended by anyone from age 16 upwards. A lot of the education settings we work with have now trained a number of Adult MHFAider®’s to support their colleagues as part of their whole-school/college approach to mental health and wellbeing.

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