Harpenden

<p>This course has a simple objective: to help gain appointments with potential clients. In most consultative selling situations clients won't commit to purchases over the telephone. This means setting up a meeting to discuss the options with them face-to-face. But getting 'face time' can be tricky. This practical workshop can help.</p>Participants will acquire essential tools, skills and methods; discuss specific organisational issues; and identify areas for improvement. They will discover how to:<ul><li>Increase their effectiveness through proper preparation</li><li>Construct attention-grabbing opening statements</li><li>Help potential clients feel comfortable agreeing to a meeting</li><li>Develop tactics for responding to difficult excuses and objections</li><li>Stress the benefits of a face-to-face consultation</li><li>Develop and enhance their questioning and listening skills</li><li>Prevent customers cancelling booked appointments</li></ul><section>
                    <h3>1 Introduction to appointment setting</h3><ul><li>Key trends that have changed the way people buy today - and will buy tomorrow</li><li>Why many sales people avoid picking up the phone</li><li>The difference that makes a difference - what makes a good appointment-maker?</li></ul> <h3>2 Before you pick up the telephone</h3><ul><li>It all starts with a plan...</li><li>Who and what to focus our attention</li><li>How much research should we undertake and why?</li><li>Setting primary and secondary objectives</li></ul> <h3>3 Making your approach</h3><ul><li>Key considerations</li><li>Every call is an opportunity - creating a positive mind-set</li><li>Using a structured approach</li><li>Using partnership language</li></ul> <h3>4 Gaining an insight into the customer's needs</h3><ul><li>How to quickly 'tune in' to your customers, so that you can serve them more easily</li><li>Developing speech patterns that put customers at their ease</li><li>Using effective questioning and listening skills</li><li>Finding and building pain points</li></ul> <h3>5 Dealing with excuses and objections</h3><ul><li>Pre-empting potential excuses</li><li>Developing techniques for responding to client objections</li><li>Keeping the door open for future contact</li></ul> <h3>6 Securing the appointment</h3><ul><li>Selling the benefits of a consultancy meeting</li><li>Techniques for avoiding cancelled appointments</li><li>Gaining commitment</li></ul> <h3>7 Action plans</h3><ul><li>Course summary and presentation of action plans</li></ul> 


                </section>

The In House Training Company

Office Skills & Productivity

Professional Selling Skills (PSS)

Meeting Skills

Counselling Skills

Presentation Skills

Interview Skills

Appointment setting (In-House)

<p>Today's administrative professional needs flexibility and a broad portfolio of skills including self-motivation, assertiveness, and the ability to deal with difficult people. You will benefit from this course</p><p>if you are an administrator, medical/legal secretary or PA, who wants to enhance your administrative support skills, as well as evaluating your existing techniques.</p>This course will help you identify:<ul><li>your areas of strength and your areas for improvement in the work environment</li><li>ways to accept new challenges and responsibilities with confidence</li><li>what motivates you at work</li><li>techniques to improve your planning and time management</li><li>ways of improving your influencing and assertiveness skills</li><li>your preferred working style (and relate it to your interaction with others)</li><li>ways of using your initiative</li><li>how to deal with challenging people, using recognised communication methods</li></ul><p>The course will help you develop a flexible set of skills that will allow you to succeed at work, no matter what the day throws at you. It will help you communicate effectively with a diverse range of colleagues and others with tact and diplomacy.</p><p>And, finally, it will help you provide the administrative support that is essential for the smooth running of your area and of the organisation as a whole.</p><section>
                    <h3>1 Introduction</h3><ul><li>Overview</li><li>Introductions</li><li>Individual objectives</li></ul> <h3>2 What exactly is your role?</h3><ul><li>Before looking at new skills and techniques, where are you now? Do you have the skills, knowledge and attitude required to be an exceptional administrator?</li><li>Understand your job criteria</li><li>Identifying your strengths and areas for development</li><li>Activity - skills analysis</li><li>Activity - action plan</li></ul> <h3>3 Building trust</h3><ul><li>How can you build trust?</li><li>Understanding the links between reliability, consistency and trust</li><li>What is required to deliver efficient service?</li><li>Activity: efficient service requirements of the professional administrator</li></ul> <h3>4 Working styles</h3><ul><li>Identifying your working style preference</li><li>Understanding the importance of a flexible approach</li><li>Identifying areas of improvement to become a more effective team member</li><li>Activity: Questionnaire (completing, scoring and charting)</li><li>Activity: drawbacks of my style</li><li>Developing your working style</li></ul> <h3>5 Assertiveness</h3><ul><li>Understand the differences between behaviours</li><li>Activity: Definition and characteristics of assertive / aggressive / passive behaviour</li><li>Activity: Identifying different behaviours</li><li>Understanding how to be more assertive</li><li>How to use assertiveness techniques</li><li>How to ask for feedback</li><li>Activity: Making requests assertively</li><li>Activity: Refusing requests assertively</li></ul> <h3>6 Time management</h3><ul><li>The importance of planning for success</li><li>The importance of managing interruptions</li><li>The importance of having clear purpose</li><li>Time management best practices</li><li>Activity: How do you plan your time? What prevents you improving your time management? How will you recognise success?</li></ul> <h3>7 Prioritisation</h3><ul><li>How to prioritise work to meet deadlines</li><li>The prioritisation matrix</li><li>Activity: Post it!</li></ul> <h3>8 Dealing with interruptions</h3><ul><li>The impact interruptions have on productivity</li><li>How to manage interruptions</li><li>Activity: What interruptions do you experience?</li><li>What tactics can be employed to reduce these interruptions?</li></ul> <h3>9 Close</h3><ul><li>Open forum</li><li>Summary</li><li>Action planning</li></ul> 


                </section>

Secretarial & PA

Office Skills

Office Management

Professional Skills Course (PSC)

Office Administration

Professional administrator (In-House)

<p>This workshop will help you improve the impact, clarity, accuracy and effectiveness of your sales proposals.</p><p>It takes bid and proposal teams right through the process, from start to finish - from forming the team and gathering the information, through to writing and reviewing the proposal document, and on to presenting it to the client.</p><p>The learning points shared in the programme come from the trainer's extensive real-world experience with a wide variety of businesses.</p>As a result of attending this programme, participants will be able to:<ul><li>Write more clearly, more grammatically and more persuasively</li><li>Structure their written communications more effectively</li><li>Avoid the 'howlers' that can cost you business</li><li>Impress your clients</li><li>Win more business</li></ul><section>
                    <h3>1 Bid strategy</h3><ul><li>How to combine your knowledge of the market or customer, your products and services, and your competitors, to create a quality bid</li><li>New insights into your comparative advantages and competitive position in the marketplace</li><li>Understanding more about how your client views you and other suppliers</li><li>A plan of attack to build on your strengths and attack the weaknesses of your competition</li><li>Dealing with RFP/ITT situations</li></ul> <h3>2 Teamwork</h3><ul><li>How a bid or proposal team needs to prioritise and manage preparation time</li><li>Co-ordinating input from team members</li><li>Agreeing responsibilities</li></ul> <h3>3 The importance and role of a well-written sales proposal</h3><ul><li>Why bother? - the value of the sales proposal to you and to the customer</li><li>What the customer wants and needs to make a decision in your favour</li><li>Understanding and delivering on customer expectations</li><li>Review and discussion of different proposals - with real-life examples</li></ul> <h3>4 The best way to structure your sales proposals</h3><ul><li>A section-by-section, page-by-page review of best practice in structuring great sales proposals</li><li>How to improve the way you match your proposal to the customer's objectives and requirements</li><li>Plan your sales documents systematically - to make them easy to read and more persuasive</li><li>How to make your proposal look like the 'least risky' option</li></ul> <h3>5 Making your proposal a compelling and persuasive proposition</h3><ul><li>Choosing the right words that sell effectively</li><li>Selecting the right content and information for your document or proposal</li><li>Using an option matrix to summarise complex choices and increase final order value</li><li>How to write an executive summary</li></ul> <h3>6 Well-written and error-free</h3><ul><li>Developing your writing style for maximum impact</li><li>Expressing the content (ie, selling points) clearly, concisely and correctly</li><li>Proof-reading and editing work effectively, using formal marks and techniques</li><li>Improving visual layout, format and appearance</li><li>Keeping it customer-focused</li></ul> <h3>7 Presenting to the client - overview</h3><ul><li>Presentation options</li><li>Understanding the client's objectives - as well as your own</li><li>The proposal review meeting - logistics</li><li>Managing to the next step</li><li>Designing and delivering a compelling presentation</li><li>Isolating objections and concerns</li><li>Follow-up and follow-through</li></ul> <h3>8 Positioning your final proposal</h3><ul><li>Finalising your bid - presenting the right 'best few' USPs, features and benefits and making them relevant and real to the customer</li><li>Smart ways to position price and be a strong player - without being the cheapest</li><li>How to differentiate yourselves by how you present, as well as what you present</li><li>How to design and deliver a successful bid presentation</li></ul> <h3>9 Bid presentation practice session with structured feedback</h3><ul><li>Participants work in small groups or pairs to prepare and later present a sample section from a real life bid or proposal presentation</li><li>The trainer will provide assistance and input</li><li>During group review and discussions, input from others will be encouraged and many best practice ideas summarised</li></ul> <h3>10 Managing the end game</h3><ul><li>How best to draw-out, understand, isolate and answer customer objections, negotiate points and concerns</li><li>How to read the situation to plan the next step</li><li>Identifying negotiation tactics - and how to deal with them</li><li>Planning for a negotiation and how to get the customer feel they have the 'best deal'</li></ul> <h3>11 Workshop summary and close</h3> 


                </section>

Negotiation Skills

Association of Proposal Management Professionals (APMP)

Bid Writing

Bids and proposals (In-House)

<p>This is not a single course but a set of menu options from which you can 'pick and mix' to create a draft programme yourself, as a discussion document which we can then fine-tune with you. For a day's training course, simply consider your objectives, select six hours' worth of modules and let us do the fine-tuning so that you get the best possible training result.</p>Consider your objectives carefully for maximum benefit from the course. Is the training for new or experienced credit control staff? Are there specific issues to be addressed within your particular sector (eg, housing, education, utilities, etc)? Do your staff need to know more about the legal issues? Or would a practical demonstration of effective telephone tactics be more useful to them?<section>
                    <h3>Menu</h3>Rather than a generic course outline, the expert trainer has prepared a training 'menu' from which you can select those topics of most relevance to your organisation. We can then work with you to tailor a programme that will meet your specific objectives. 					<ul><li>Advanced credit control skills for supervisors - 1â2 day</li><li>Basic legal overview: do's and don'ts of debt recovery - 2 hours</li><li>Body language in the credit and debt sphere - 1â2 day</li><li>County Court suing and enforcement - 1â2 day</li><li>Credit checking and assessment - 1 hour</li><li>Customer visits and 'face to face' debt recovery skills - 1â2 day</li><li>Data Protection Act explained - 1â2 day</li><li>Dealing with 'Caring Agencies' and third parties - 1 hour</li><li>Debt counselling skills - 2 hours</li><li>Elementary credit control skills for new staff - 1â2 day</li><li>Granting credit and collecting debt in Europe - 1â2 day</li><li>Identifying debtors by 'type' to handle them accurately - 1 hour</li><li>Insolvency: Understanding bankruptcy / receivership / administration / winding-up / liquidation /<br />CVAs and IVAs - 2 hours</li><li>Late Payment of Commercial Debts Interest Act explained - 2 hours</li><li>Liaison with sales and other departments for maximum credit effectiveness - 1 hour</li><li>Suing in Scottish Courts (Small Claims and Summary Cause) - 1â2 day</li><li>Telephone techniques for successful debt collection - 11â2 hours</li><li>Terms and conditions of business with regard to credit and debt - 2 hours</li><li>Tracing 'gone away' debtors (both corporate and individual) - 11â2 hours</li><li>What to do if you/your organisation are sued - 1â2 day</li></ul><p>Other topics you might wish to consider could include:</p><ul><li>Assessment of new customers as debtor risks</li><li>Attachment of Earnings Orders</li><li>Bailiffs and how to make them work for you</li><li>Benefit overpayments and how to recover them</li><li>Cash flow problems (business)</li><li>Charging Orders over property/assets</li><li>Credit policy: how to write one</li><li>Council and Local Authority debt recovery</li><li>Consumer Credit Act debt issues</li><li>Using debt collection agencies</li><li>Director's or personal guarantees</li><li>Domestic debt collection by telephone</li><li>Exports (world-wide) and payment for</li><li>Emergency debt recovery measures</li><li>Education Sector debt recovery</li><li>Forms used in credit control</li><li>Factoring of sales invoices</li><li>Finance Sector debt recovery needs</li><li>Third Party Debt Orders (Enforcement)</li><li>Government departments (collection from)</li><li>Harassment (what it is - and what it is not)</li><li>Health sector debt recovery skills</li><li>Hardship (members of the public)</li><li>Insolvency and the Insolvency Act</li><li>In-house collection agency (how to set up)</li><li>Instalments: getting offers which are kept</li><li>Judgment (explanation of types)</li><li>Keeping customers while collecting the debt</li><li>Late payment penalties and sanctions</li><li>Letter writing for debt recovery</li><li>Major companies as debtors</li><li>Members of the public as debtors</li><li>Monitoring of major debtors and risks</li><li>Negotiation skills for debt recovery</li><li>Old debts and how to collect them</li><li>Out of hours telephone calls and visits</li><li>Office of Fair Trading and collections</li><li>Oral Examination (Enforcement)</li><li>Pro-active telephone collection</li><li>Parents of young debtors</li><li>Partnerships as debtors</li><li>Positive language in debt recovery</li><li>Pre-litigation checking skills</li><li>Power listening skills</li><li>Questions to solicit information</li><li>Retention of title and 'Romalpa' clauses</li><li>Sale of Goods Act explained</li><li>Salesmen and debt recovery</li><li>Sheriffs to enforce your judgment</li><li>Students as debtors</li><li>Statutory demands for payment</li><li>Small companies (collection from)</li><li>Sundry debts (collection of)</li><li>Terms and Conditions of Contract</li><li>Tracing 'gone away' debtors</li><li>The telephone bureau and credit control</li><li>Taking away reasons not to pay</li><li>Train the trainer skills</li><li>Utility collection needs</li><li>Visits for collection and recovery</li><li>Warrant of execution (enforcement)</li></ul>			 


                </section>

Finance Cert & Exam Prep

Credit Control

Debt Management

Finance For Non Finance Managers

Credit Controller

Credit control training 'menu' (In-House)

<p>Generating new leads and new business can be both time-consuming and frustrating.</p><p>It's not easy - it takes skill, careful preparation and the creation of effective models and methods, even perhaps using formal approaches and scripts. Once generated, a new lead or enquiry must also be carefully managed to maximise the potential revenue it can generate.</p><p>But it's crucial to get it right. If your company can afford not to worry about getting new business - congratulations! If your company is completely confident that it is performing at peak potential in generating new leads - again, congratulations! But if your company is working in the real world, couldn't your team do with some help, to become even just that little bit more effective, to make the process just that little less painful?</p><p>This highly practical, intensive workshop gives sales teams the proven strategies and tactics they need to build a sustainable new business pipeline.</p>This course will help participants:<ul><li>Develop a clear and consistent process for new business development and lead-generation</li><li>Master the secret of effective new business development and lead-generation - 'only sell the appointment or next stage of the sales process, not your product or service'</li><li>Set and achieve the right level of new business development and lead-generation activity to achieve your personal and organisational sales goals</li><li>Apply the key principles of effective prospecting and pipeline management using a proven toolkit and approach</li><li>Overcome the most common 'put-offs' when conducting telephone or face-to-face business-development and lead-generation activities</li><li>Develop an engaging telephone voice and manner - and a 'networking personality'</li><li>Qualify potential opportunities with more accuracy on a consistent basis</li><li>Prioritise opportunities and manage their time when sourcing new business</li><li>Discover online sources of leads, contacts and referrals</li><li>Overcome psychological blocks to cold or warm calling - theirs and the client's</li><li>Identify potential prospects - and decision-makers and influencers within target prospects - with greater accuracy</li><li>Make outbound sales or appointment calls with improved confidence, control and results</li><li>Improve the conversion of calls to appointments by using more effective questions and sales messages</li><li>Get past gatekeepers and assistants more effectively</li><li>Make the most of your CRM software and systems</li></ul><section>
                    <h3>1 Online marketing - what works!</h3><ul><li>Workshop overview and learning objectives</li><li>Choosing your social media channels</li><li>LinkedIn for sales and marketing</li><li>Designing and implementing an effective new business email campaign online</li><li>Creating a lead-generation strategy online - with case studies</li><li>Avoiding common mistakes in social media marketing</li><li>Case study: 'Best practice in social media sales and marketing'</li><li>Using blogs and video-based marketing (eg, YouTube)</li><li>New trends and how to keep your finger on the 'social media' pulse</li><li>Twenty essential websites and online marketing tools</li></ul> <h3>2 Making appointments by telephone</h3><ul><li>Planning the call, telephone techniques, integrating with email and online marketing</li><li>Developing a clear and consistent process to appointment-making</li><li>Setting and achieving the right level of telephone activity to achieve your appointment goals</li><li>Applying the key principles of effective prospecting and pipeline management generation, using a proven toolkit and approach</li><li>Overcoming the most common 'put-offs' to seeing or engaging with you</li><li>Overcoming psychological blocks to cold or warm calling - yours and the client's</li><li>Identifying potential prospects - and decision-makers and influencers within target prospects - with greater accuracy</li><li>Making outbound sales or appointment calls with improved confidence, control and results</li><li>Improving conversion of calls to appointments by using more effective questions and sales messages</li><li>The five keys to developing an engaging telephone voice and approaching manner</li></ul> <h3>3 Power networking</h3><ul><li>Strategies for networking and B2B referral-based marketing</li><li>The importance, and different types, of networking</li><li>How to work a room - preparation and strategy</li><li>Communication dynamics in networking - the power of the listening networker</li><li>Assumptions when networking</li><li>Business networking etiquette</li><li>Making connections, asking for cards, contact details and referrals, gaining follow-up commitments</li><li>Building relationships - follow-up and follow-through</li></ul> <h3>4 Developing new leads</h3><ul><li>Strategies for first-time sales calls</li><li>Gaining rapport and opening first-time and new business sales calls effectively</li><li>Advanced consultative selling - questioning techniques to quickly and efficiently uncover opportunities, need areas and preferences</li><li>Presenting your solution to a new or first-time customer - creating an enthusiastic and compelling personalised and persuasive summary of your proposal</li><li>Value message - differentiate your solutions clearly and accurately, with tailored value statements</li><li>Presenting the right initial USPs, features and benefits and making them relevant and real to the customer</li><li>Smart ways to position price, emphasise value and be a strong player without being the cheapest or leading on price</li><li>Learn and use advanced techniques to determine customer needs, value and decision-making criteria in depth on a first-time call</li></ul> <h3>5 Organised persistence - CRM and prospect-tracking</h3><ul><li>Organised persistence - sales tracking, following up on 'sleeping' customers, gaining referrals, time and territory management</li><li>Maintaining a good database for maximising new business ROI</li><li>Developing a contact strategy with different types and levels of contact</li><li>Analysing your contact base using state-of-the-art software and tools</li><li>Making the most of your CRM systems and solutions</li><li>Understanding that your attitude makes a difference when sourcing new business</li><li>Setting SMART objectives for new business development and lead-generation</li><li>Practical exercise - setting personal development and business goals</li><li>Time management tips to improve daily productivity</li><li>New business pipeline management strategies for peak sales performance</li></ul> <h3>6 Workshop summary and close</h3><ul><li>Practical exercise - developing your new business action plan</li><li>Review and feedback</li></ul> 


                </section>

Online Course Marketing

Coaching & Consulting Business

Business Development

Business Case Development

Business Development Manager

Lead Generation

New business and lead generation (In-House)

<p>This workshop will help you create, develop and close business opportunities using a consultative approach and a value-based (not price-led) proposition.</p><p>Value-based selling means working the way your customer wants to buy, not how you want to sell. It also means:</p><p>In a transactional sale the customer knows the answer without help from a salesperson (or cannot see why they should choose you), or is prepared to stay with what they have. Customer decision criteria are price and convenience and customers resent time spent with (new) salespeople, mainly because the salesperson adds little or nothing to what the customer already has and just wastes time.</p><p>In a consultative or value-based sale, by contrast, the customer doesn't know the answer already. The salesperson must take the role of an advisor, not just a 'product promoter'. Customers demand expertise, advice and customisation during the sales process. Often customers insist on multiple meetings with salespeople and others to develop advantages that you can bring and reduce the perceived risk of changing. In this way the salesperson often adds more value than the product or service alone.</p>This very practical workshop will help you use proven strategies and tactics to build, manage and successfully close sustainable business opportunities using a consultative approach and a value-based (not price-led) proposition. This includes:<ul><li>Increased impact of your new sales conversations, presentations and proposals - leading to faster decisions and increased conversion</li><li>Greater confidence, consistency and professionalism throughout the business development process</li><li>Enhanced sales questioning skills and techniques, leading to better, faster and more accurate development of customer needs, problems, value and expectations</li><li>Improve your people, communication, influence and persuasion skills when approaching, consulting or presenting your services and solutions</li><li>How to build value at all points in the customer's buying process through your knowledge, skills and structured approach</li><li>Proven ways to gain additional business and referrals from existing customers and contacts, through direct approach and lead generation</li><li>Being better able differentiate your firm, your solutions, track-record and expertise clearly and accurately with tailored value statements for each stage and for each opportunity</li><li>Overcome and avoid price-based objections, buying criteria and negotiation</li></ul><section>
                    <h3>1 Introduction and key principles of value-based selling</h3><ul><li>Introduction and review of pre-course questionnaires - KPIs, personal learning objectives and key principles</li><li>The main principles of value-based selling and how they benefit you and the customer</li><li>How value-based selling differs from 'transactional' or 'price-based' selling</li><li>The stages of the customer's buying cycle - how to identify and work through strategies for each stage</li><li>The concept of structured and set-piece selling and proposing</li><li><em>Presentation by participants:</em> Personal sales improvement goals</li></ul> <h3>2 Value-based selling strategies and skills</h3><ul><li>What is value? How can one move away from a price-led agenda?</li><li>How to survive and resist price pressure - six techniques</li><li>A review of key competencies and skills needed for a value-based approach</li><li>Strategies, case studies and examples with discussion and review</li><li>Defining your initial value proposition and comparative advantage</li><li>How best to established the right level of trust, rapport and credibility</li><li><em>Planning and practice session:</em> Strategy - mapping a value-based sales process.</li></ul> <h3>3 Connecting skills</h3><ul><li>Research before the meeting and the first few minutes - ways to gain instant rapport and setting the foundation for a successful outcome in a first sales call</li><li>How to structure an effective first time sales call or meeting - the subtle differences that are important to master</li><li>How best to differentiate your solutions and build credibility and enthusiasm early or at the start of the buying process</li><li>Overcoming initial buying resistance and relaxing the prospect; gaining rapport, opening the meeting: PBC (purpose-benefit-check) and gaining agreement to proceed</li><li><em>Planning and practice session: </em>Connecting - first meeting with a new contact</li></ul> <h3>4 Consulting - building, developing and influencing client needs</h3><ul><li>Understanding the power of high-impact and third-level questions to influence people based around specific needs and solutions</li><li>The importance of body language and other personal communication dynamics when asking questions; empathic listening, run-on questions, drawing out skills, summarising, etc</li><li>Creating a 'disturb' approach to creating needs and opportunities and positioning your solutions</li><li>Using proven advanced sales questioning techniques with greater skill: Outcome, SPIN and qualification questions</li><li>'Decision-making criteria' - tools to help you develop the relevant criteria with the customer and in doing so progress your sales opportunities more effectively</li><li><em>Planning and practice session: Questioning skills</em></li></ul> <h3>5 Convincing - presentation and persuading skills practice</h3><ul><li>Substance and style - selecting the right tone and content to engage and enthuse your prospect</li><li>Compelling benefits and reducing perceived risk - key messages to deliver</li><li>Helping the customer choose your proposition - by being convincing, compelling and credible when you present</li><li>Professional and effective presentation skills - with personal coaching and practice sessions</li><li>The keys of influence and persuasion and the keys to convincing a new customer to choose you for the first time</li><li><em>Planning and practice session:</em> Role-play in presenting your solution</li></ul> <h3>6 Commitment</h3><ul><li>Knowing when and how to close for commitment to the next stage in your sales process, plus ways to ask for commitment professionally and effectively</li><li>How to isolate, prioritise and answer objections and concerns more openly and accurately, using a consultative not a confrontational approach</li><li>Deal more effectively and profitably with price objections and reduce buyer's remorse (which can lead to an 'I want to think about it' reaction and cause delay and inertia)</li><li>Key negotiation skills around the closing process - getting to 'yes'</li><li><em>Planning and practice session:</em> Role-play in closing and negotiation skills</li></ul> <h3>7 Assessed role-play - Final practice session</h3><em>Live role-plays</em><ul><li>There is an option for external participants to be brought in to the live training workshop to take-part in the final assessed role-play or assist with other sessions run during the course.</li></ul><p><em>Performance assessment - 'Dragon's Pitch'</em></p><ul><li>The final afternoon of the course is an assessed role-play using a prepared scenario and external 'CEO'. The assessment criteria will be agreed prior to the workshop.</li></ul> <h3>8 Workshop summary and close</h3><ul><li>Personal action plan and learning summary</li></ul> 


                </section>

Coaching Skills

Value-based selling (In-House)

Bardsey

Leeds

Nottingham

Reading

<p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Negotiation is an everyday challenge for some whether it be in the office, field or at home. Have you ever walked away from a situation thinking "if I&#39;d only put my thoughts, side, opinion or words across better"?</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This 2-day course is perfect for managers, supervisors and sales people. It will focus on negotiation skills and the techniques that go with it. In this energy-charged provision you&#39;ll learn and practice negotiation, assertiveness and influencing techniques.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><div style="color: rgb(125, 125, 125); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(125, 125, 125);"><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course Syllabus</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The syllabus of the Effective Communication and Influencing course is comprised of seven modules, covering the following:</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module One</strong></p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">An Introduction to Negotiation</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Assessment of your current sales and negotiation strengths and improvement areas</li><li fr-original-style="" style="box-sizing: border-box;">What is negotiation?</li><li fr-original-style="" style="box-sizing: border-box;">Identifying objectives and all factors affecting negotiation</li><li fr-original-style="" style="box-sizing: border-box;">The negotiation model - the four stages</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module Two</strong></p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The Preparation Stage</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">The significance of preparation and why we need to prepare</li><li fr-original-style="" style="box-sizing: border-box;">What do you need to prepare?</li><li fr-original-style="" style="box-sizing: border-box;">Preparing a set of objectives: yours and theirs</li><li fr-original-style="" style="box-sizing: border-box;">Understanding constants and variables</li><li fr-original-style="" style="box-sizing: border-box;">Researching the other party</li><li fr-original-style="" style="box-sizing: border-box;">Creating a "win-win" situation</li><li fr-original-style="" style="box-sizing: border-box;">Preparing yourself for possible set-backs and objections</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module Three</strong></p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The Discussion Stage</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">The importance of rapport building</li><li fr-original-style="" style="box-sizing: border-box;">Opening the negotiation</li><li fr-original-style="" style="box-sizing: border-box;">The power of effective questioning techniques</li><li fr-original-style="" style="box-sizing: border-box;">Improving your listening skills</li><li fr-original-style="" style="box-sizing: border-box;">Controlling emotions</li><li fr-original-style="" style="box-sizing: border-box;">Spotting the signs - non-verbal communication and voice clues</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module Four</strong></p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The Proposing Stage</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Stating your opening position</li><li fr-original-style="" style="box-sizing: border-box;">Responding to offers</li><li fr-original-style="" style="box-sizing: border-box;">How to deal effectively with adjournments</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Module Five</strong></p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The Bargaining and Closing Stage</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Making concessions - the techniques</li><li fr-original-style="" style="box-sizing: border-box;">Adopting key bargaining skills</li><li fr-original-style="" style="box-sizing: border-box;">Dealing with objections and underhand tactics</li><li fr-original-style="" style="box-sizing: border-box;">Closing techniques</li><li fr-original-style="" style="box-sizing: border-box;">Confirming the agreement</li><li fr-original-style="" style="box-sizing: border-box;">Creating long term, lasting commitment</li></ul><div fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></div><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><div style="color: rgb(125, 125, 125); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(125, 125, 125);"><h3 style="color: rgb(17, 86, 166); box-sizing: border-box;" fr-original-style=" color: rgb(17, 86, 166);">Scheduled Courses</h3></div><section style="color: rgb(125, 125, 125); box-sizing: border-box;" fr-original-style=" color: rgb(125, 125, 125);"><p align="justify" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Unfortunately this course is not one that is currently scheduled as an open course, and is only available on an in-house basis. Please contact us for more information.</p></section></div>

Dickson Training Ltd

Effective Negotiation Skills Course

<div id="course-pills-1">Duration<p>5 Days</p><p>30 CPD hours</p>This course is intended for<p>The Certified Ethical Hacking v12 course will significantly benefit security officers, auditors, security professionals, site administrators, and anyone who is concerned about the integrity of the network infrastructure.</p>Overview<p>Information security controls, laws, and standards. Various types of footprinting, footprinting tools, and countermeasures. Network scanning techniques and scanning countermeasures Enumeration techniques and enumeration countermeasures Vulnerability analysis to identify security loopholes in the target organization?s network, communication infrastructure, and end systems. System hacking methodology, steganography, steganalysis attacks, and covering tracks to discover system and network vulnerabilities. Different types of malware (Trojan, Virus, worms, etc.), system auditing for malware attacks, malware analysis, and countermeasures. Packet sniffing techniques to discover network vulnerabilities and countermeasures to defend against sniffing. Social engineering techniques and how to identify theft attacks to audit human-level vulnerabilities and social engineering countermeasures. DoS/DDoS attack techniques and tools to audit a target and DoS/DDoS countermeasures. Session hijacking techniques to discover network-level session management, authentication/authorization, and cryptographic weaknesses and countermeasures. Webserver attacks and a comprehensive attack methodology to audit vulnerabilities in webserver infrastructure, and countermeasures. Web application attacks, comprehensive web application hacking methodology to audit vulnerabilities in web applications, and countermeasures. SQL injection attack techniques, injection detection tools to detect SQL injection attempts, and countermeasures. Wireless encryption, wireless hacking methodology, wireless hacking tools, and Wi-Fi security tools. Mobile platform attack vector, android vulnerability exploitations, and mobile security guidelines and tools. Firewall, IDS and honeypot evasion techniques, evasion tools and techniques to audit a network perimeter for weaknesses, and countermeasures. Cloud computing concepts (Container technology, serverless computing), the working of various threats and attacks, and security techniques and tools. Penetration testing, security audit, vulnerability assessment, and penetration testing roadmap. Threats to IoT and OT platforms and defending IoT and OT devices. Cryptography ciphers, Public Key Infrastructure (PKI), cryptography attacks, and cryptanalysis tools.</p><p>CEH provides an in-depth understanding of ethical hacking phases, various attack vectors, and preventative countermeasures. It will teach you how hackers think and act maliciously so you will be better positioned to setup your security infrastructure and defend against future attacks. An understanding of system weaknesses and vulnerabilities helps organizations strengthen their system security controls to minimize the risk of an incident. CEH was built to incorporate a hands-on environment and systematic process across each ethical hacking domain and methodology, giving you the opportunity to work towards proving the required knowledge and skills needed to achieve the CEH credential. You will be exposed to an entirely different posture toward the responsibilities and measures required to be secure. Now in its 12th version, CEH continues to evolve with the latest operating systems, tools, tactics, exploits, and technologies.</p></div><div id="course-pills-2"><h3>1 - Introduction to Ethical Hacking</h3> <ul> <li>Information Security Overview</li> <li>Cyber Kill Chain Concepts</li> <li>Hacking Concepts</li> <li>Ethical Hacking Concepts</li> <li>Information Security Controls</li> <li>Information Security Laws and Standards</li> </ul> <h3>2 - 2 - Foot-printing and Reconnaissance</h3> <ul> <li>Footprinting Concepts</li> <li>Footprinting through Search Engines</li> <li>Footprinting through Web Services</li> <li>Footprinting through Social Networking Sites</li> <li>Website Footprinting</li> <li>Email Footprinting</li> <li>Who is Footprinting</li> <li>DNS Footprinting</li> <li>Network Footprinting</li> <li>Footprinting through Social Engineering</li> <li>Footprinting Tools</li> <li>Footprinting Countermeasures</li> </ul> <h3>3 - Scanning Networks</h3> <ul> <li>Network Scanning Concepts</li> <li>Scanning Tools</li> <li>Host Discovery</li> <li>Port and Service Discovery</li> <li>OS Discovery (Banner Grabbing/OS Fingerprinting) </li><li>Scanning Beyond IDS and Firewall</li> <li>Draw Network Diagrams</li> </ul> <h3>4 - Enumeration</h3> <ul> <li>Enumeration Concepts</li> <li>NetBIOS Enumeration</li> <li>SNMP Enumeration</li> <li>LDAP Enumeration</li> <li>NTP and NFS Enumeration</li> <li>SMTP and DNS Enumeration</li> <li>Other Enumeration Techniques</li> <li>Enumeration Countermeasures</li> </ul> <h3>5 - Vulnerability Analysis</h3> <ul> <li>Vulnerability Assessment Concepts</li> <li>Vulnerability Classification and Assessment Types</li> <li>Vulnerability Assessment Solutions and Tools</li> <li>Vulnerability Assessment Reports</li> </ul> <h3>6 - System Hacking</h3> <ul> <li>System Hacking Concepts</li> <li>Gaining Access</li> <li>Escalating Privileges</li> <li>Maintaining Access</li> <li>Clearing Logs</li> </ul> <h3>7 - Malware Threats</h3> <ul> <li>Malware Concepts</li> <li>APT Concepts</li> <li>Trojan Concepts</li> <li>Virus and Worm Concepts</li> <li>Fileless Malware Concepts</li> <li>Malware Analysis</li> <li>Countermeasures</li> <li>Anti-Malware Software</li> </ul> <h3>8 - Sniffing</h3> <ul> <li>Sniffing Concepts</li> <li>Sniffing Technique: MAC Attacks</li> <li>Sniffing Technique: DHCP Attacks</li> <li>Sniffing Technique: ARP Poisoning</li> <li>Sniffing Technique: Spoofing Attacks</li> <li>Sniffing Technique: DNS Poisoning</li> <li>Sniffing Tools</li> <li>Countermeasures</li> <li>Sniffing Detection Techniques</li> </ul> <h3>9 - Social Engineering</h3> <ul> <li>Social Engineering Concepts</li> <li>Social Engineering Techniques</li> <li>Insider Threats</li> <li>Impersonation on Social Networking Sites</li> <li>Identity Theft</li> <li>Countermeasures</li> </ul> <h3>10 - Denial-of-Service</h3> <ul> <li>DoS/DDoS Concepts</li> <li>DoS/DDoS Attack Techniques</li> <li>BotnetsDDoS Case Study</li> <li>DoS/DDoS Attack Tools</li> <li>Countermeasures</li> <li>DoS/DDoS Protection Tools</li> </ul> <h3>11 - Session Hijacking</h3> <ul> <li>Session Hijacking Concepts</li> <li>Application Level Session Hijacking</li> <li>Network Level Session Hijacking</li> <li>Session Hijacking Tools</li> <li>Countermeasures</li> </ul> <h3>12 - Evading IDS, Firewalls, and Honeypots</h3> <ul> <li>IDS, IPS, Firewall, and Honeypot Concepts</li> <li>IDS, IPS, Firewall, and Honeypot Solutions</li> <li>Evading IDS</li> <li>Evading Firewalls</li> <li>IDS/Firewall Evading Tools</li> <li>Detecting Honeypots</li> <li>IDS/Firewall Evasion Countermeasures</li> </ul> <h3>13 - Hacking Web Servers</h3> <ul> <li>Web Server Concepts</li> <li>Web Server Attacks</li> <li>Web Server Attack Methodology</li> <li>Web Server Attack Tools</li> <li>Countermeasures</li> <li>Patch Management</li> <li>Web Server Security Tools</li> </ul> <h3>14 - Hacking Web Applications</h3> <ul> <li>Web Application Concepts</li> <li>Web Application Threats</li> <li>Web Application Hacking Methodology</li> <li>Web API, Webhooks, and Web Shell</li> <li>Web Application Security</li> </ul> <h3>15 - SQL Injection</h3> <ul> <li>SQL Injection Concepts</li> <li>Types of SQL Injection</li> <li>SQL Injection Methodology</li> <li>SQL Injection Tools</li> <li>Evasion Techniques</li> <li>Countermeasures</li> </ul> <h3>16 - Hacking Wireless Networks</h3> <ul> <li>Wireless Concepts</li> <li>Wireless Encryption</li> <li>Wireless Threats</li> <li>Wireless Hacking Methodology</li> <li>Wireless Hacking Tools</li> <li>Bluetooth Hacking</li> <li>Countermeasures</li> <li>Wireless Security Tools</li> </ul> <h3>17 - Hacking Mobile Platforms</h3> <ul> <li>Mobile Platform Attack Vectors</li> <li>Hacking Android OS</li> <li>Hacking iOS</li> <li>Mobile Device Management</li> <li>Mobile Security Guidelines and Tools</li> </ul> <h3>18 - IoT and OT Hacking</h3> <ul> <li>IoT Hacking</li> <li>IoT Concepts</li> <li>IoT Attacks</li> <li>IoT Hacking Methodology</li> <li>IoT Hacking Tools</li> <li>Countermeasures</li> <li>OT Hacking</li> <li>OT Concepts</li> <li>OT Attacks</li> <li>OT Hacking Methodology</li> <li>OT Hacking Tools</li> <li>Countermeasures</li> </ul> <h3>19 - Cloud Computing</h3> <ul> <li>Cloud Computing Concepts</li> <li>Container Technology</li> <li>Serverless Computing</li> <li>Cloud Computing Threats</li> <li>Cloud Hacking</li> <li>Cloud Security</li> </ul> <h3>20 - Cryptography</h3> <ul> <li>Cryptography Concepts</li> <li>Encryption Algorithms</li> <li>Cryptography Tools</li> <li>Public Key Infrastructure (PKI) </li><li>Email Encryption</li> <li>Disk Encryption</li> <li>Cryptanalysis</li> <li>Countermeasures</li> </ul></div><div id="course-pills-3"><h4>Additional course details:</h4><br /><p>Nexus Humans EC-Council Certified Ethical Hacker (CEH) v.12 training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. </p><p></p> This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. <p></p>Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.  <p></p>While we feel this is the best course for the EC-Council Certified Ethical Hacker (CEH) v.12 course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.  <p></p>Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.<p></p></div>

Nexus Human

Certified in Cybersecurity (CC)

IT Certifications

Cyber Security

Certified Ethical Hacker (CEH)

Certified Cyber Professional (CCP)

Ethical Hacking

EC-Council Certified Ethical Hacker (CEH) v12

General Admission

LEARN ABOUT BEHAVIORAL VS. TRADITIONAL INTERVIEWING, AND HOW TO INCORPORATE AND DEVELOP INTERVIEWING SKILLS TO ENSURE THAT YOU FIND THE RIGHT CANDIDATE FOR THE JOB.<div style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);"><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Behavioral Interviewing means asking candidates questions that will help you to discover how the interviewee acted in specific employment-related situations. Because past performance is a good indicator of how someone will act in the future, this style of interviewing is extremely useful, and the method of choice for recruiting teams.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">In this session, you will learn about behavioral vs. traditional interviewing, and how you can incorporate and develop your interviewing skills to ensure that you have the right candidate for the job.</p><h4 style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">OBJECTIVES</strong></h4>&nbsp;<p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Participants will be able to:</p><ul fr-original-style="" style="box-sizing: border-box;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Build a consistent framework and process to ensure an unbiased candidate experience;</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Choose job specifications and determine how success will be measured (skills);</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Identify characteristics and qualities that will support the required skills;</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Prepare questions to elicit descriptions of behaviors, attitudes, and skills necessary for the job;</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Review legal and appropriate interviewing etiquette/guidelines, including social media research;</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Screen candidates, using resumes and phone interviews; and</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Conduct successful role-play Behavioral Interviews in class.</li></ul>&nbsp;<h5 style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">CLASSES WILL INCLUDE:</h5>&nbsp;<ul fr-original-style="" style="box-sizing: border-box;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Workbooks for future reference and study.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Workshop / role play with actual interview scenarios to assist in internalizing data.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Time for individual questions and concerns to aid in personalizing tactics.</li></ul><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><i style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Online Format&mdash;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Behavioral Interviewing</strong> is a 4-hour interactive online class for up to six people.</i></p><h6 style="color: inherit; box-sizing: border-box;" fr-original-style=" color: inherit;">Register for this class and you will be sent ONLINE login instructions prior to the class date.</h6></div><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">Rich has an engaging presentation style. The New Mexico chapter of the International Society for Performance Improvement (NMISPI) gave high marks to his interactive and lively <em fr-original-style="" style="box-sizing: border-box;">Improving Customer Service</em> workshop. There were opportunities to share ideas and analyze different techniques, and 87% of attendees said that they would recommend this workshop to others.</p><span style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style="color: rgb(33, 37, 41);">Ildiko Oravecz</span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">New Mexico International Society for Performance Improvement</span>

LEARN ABOUT BEHAVIORAL VS. TRADITIONAL INTERVIEWING, AND HOW TO INCORPORATE AND DEVELOP INTERVIEWING SKILLS TO ENSURE THAT YOU FIND THE RIGHT CANDIDATE FOR THE JOB.
Behavioral Interviewing means asking candidates questions that will help you to discover how the interviewee acted in specific employment-related situations. Because past performance is a good indicator of how someone will act in the future, this style of interviewing is extremely useful, and the method of choice for recruiting teams.
In this session, you will learn about behavioral vs. traditional interviewing, and how you can incorporate and develop your interviewing skills to ensure that you have the right candidate for the job.
OBJECTIVES
Participants will be able to:
Build a consistent framework and process to ensure an unbiased candidate experience;
Choose job specifications and determine how success will be measured (skills);
Identify characteristics and qualities that will support the required skills;
Prepare questions to elicit descriptions of behaviors, attitudes, and skills necessary for the job;
Review legal and appropriate interviewing etiquette/guidelines, including social media research;
Screen candidates, using resumes and phone interviews; and
Conduct successful role-play Behavioral Interviews in class.
CLASSES WILL INCLUDE:
Workbooks for future reference and study.
Workshop / role play with actual interview scenarios to assist in internalizing data.
Time for individual questions and concerns to aid in personalizing tactics.
Online Format—Behavioral Interviewing is a 4-hour interactive online class for up to six people.
Register for this class and you will be sent ONLINE login instructions prior to the class date.



Rich has an engaging presentation style. The New Mexico chapter of the International Society for Performance Improvement (NMISPI) gave high marks to his interactive and lively Improving Customer Service workshop. There were opportunities to share ideas and analyze different techniques, and 87% of attendees said that they would recommend this workshop to others.
Ildiko OraveczNew Mexico International Society for Performance Improvement

Improving Communications Uk

BEHAVIORAL INTERVIEWING: BUILDING A CONSISTENT FRAMEWORK AND PROCESS

This live on-line training seminar provides an introduction for anyone who wants to learn more about the complex nature of domestic abuse. From spotting the early warning signs to the impact.  Sadly domestic abuse can be perpetrated by anyone and anyone can be a victim of domestic abuse.  It is a global societal issue and far more prevalent than many of us realise.
Latest statistics state that over £2.3 million people (aged 16 years and over) experience domestic abuse per year.
This equates to 1 in 4 women and 1 in 6 men
By attending this event you will gain an
• Increased understanding of domestic abuse
• Increased ability to recognise the early signs of domestic abuse 
• A PDF on next steps to support 
This on-line training workshop will introduce you to the types of domestic abuse and the tactics employed by the perpetrator.  By the end of the session attendees will feel confident in identifying domestic abuse and steps to support.  
This training workshop will provide the first step towards understanding a many layered and complex subject.  This will provide a good overview prior to delving deeper into specific forms of domestic abuse.
This training seminar will provide a good introduction for general public, frontline workers, volunteers, employers, managers, teachers, volunteers.
CPD credits are awarded with this workshop.
Attendees will receive handouts and an attendance certificate (if required).
This event is hosted by Julie Johns MBE. 
The workshop will be delivered as a 1 hour live Zoom event and is being offered at £30 per person. 

Safe Space Consultancy

Domestic Abuse

Family Assault

Child Protection

Independent Domestic Violence Advisor (IDVA)

Domestic Violence

Identifying Domestic Abuse (CPD).  A good introductory seminar for anyone who wants to learn about the complex nature of domestic abuse.  You will have increased knowledge of domestic abuse in general, an increased ability to identify the early signs of domestic abuse and knowledge of next steps to support.

Identifying Domestic Abuse

Early Bird

<div id="course-pills-1">Duration<p>5 Days</p><p>30 CPD hours</p>This course is intended for<p>This course is designed primarily for cybersecurity practitioners who perform job functions related to protecting information systems by ensuring their availability, integrity, authentication, confidentiality, and non-repudiation. This course focuses on the knowledge, ability, and skills necessary to provide for the defense of those information systems in a cybersecurity context, including protection, detection, analysis, investigation, and response processes. In addition, the course ensures that all members of an IT team?everyone from help desk staff to the Chief Information Officer?understand their role in these security processes.</p>Overview<p>In this course, you will assess and respond to security threats and operate a systems and network security analysis platform.   You will:  - Assess information security risk in computing and network environments.  - Analyze reconnaissance threats to computing and network environments.  - Analyze attacks on computing and network environments.  - Analyze post-attack techniques on computing and network environments.  - Implement a vulnerability management program.  - Collect cybersecurity intelligence.  - Analyze data collected from security and event logs.  - Perform active analysis on assets and networks.  - Respond to cybersecurity incidents.  - Investigate cybersecurity incidents.  - Address security issues with the organization's technology architecture.</p><p>The course introduces tools and tactics to manage cybersecurity risks, identify various types of common threats, evaluate the organization's security, collect and analyze cybersecurity intelligence, and handle incidents as they occur.</p></div><div id="course-pills-2"><h3>1 - ASSESSING INFORMATION SECURITY RISK</h3> <ul> <li>Identify the Importance of Risk Management</li> <li>Assess Risk</li> <li>Mitigate Risk</li> <li>Integrate Documentation into Risk Management</li> </ul> <h3>2 - ANALYZING RECONNAISSANCE THREATS TO COMPUTING AND NETWORK ENVIRONMENTS</h3> <ul> <li>Assess the Impact of Reconnaissance Incidents</li> <li>Assess the Impact of Social Engineering</li> </ul> <h3>3 - ANALYZING ATTACKS ON COMPUTING AND NETWORK ENVIRONMENTS</h3> <ul> <li>Assess the Impact of System Hacking Attacks</li> <li>Assess the Impact of Web-Based Attacks</li> <li>Assess the Impact of Malware</li> <li>Assess the Impact of Hijacking and Impersonation Attacks</li> <li>Assess the Impact of DoS Incidents</li> <li>Assess the Impact of Threats to Mobile Security</li> <li>Assess the Impact of Threats to Cloud Security</li> </ul> <h3>4 - ANALYZING POST-ATTACK TECHNIQUES</h3> <ul> <li>Assess Command and Control Techniques</li> <li>Assess Persistence Techniques</li> <li>Assess Lateral Movement and Pivoting Techniques</li> <li>Assess Data Exfiltration Techniques</li> <li>Assess Anti-Forensics Techniques</li> </ul> <h3>5 - MANAGING VULNERABILITIES IN THE ORGANIZATION</h3> <ul> <li>Implement a Vulnerability Management Plan</li> <li>Assess Common Vulnerabilities</li> <li>Conduct Vulnerability Scans</li> <li>Conduct Penetration Tests on Network Assets</li> </ul> <h3>6 - COLLECTING CYBERSECURITY INTELLIGENCE</h3> <ul> <li>Deploy a Security Intelligence Collection and Analysis Platform</li> <li>Collect Data from Network-Based Intelligence Sources</li> <li>Collect Data from Host-Based Intelligence Sources</li> </ul> <h3>7 - ANALYZING LOG DATA</h3> <ul> <li>Use Common Tools to Analyze Logs</li> <li>Use SIEM Tools for Analysis</li> </ul> <h3>8 - PERFORMING ACTIVE ASSET AND NETWORK ANALYSIS</h3> <ul> <li>Analyze Incidents with Windows-Based Tools</li> <li>Analyze Incidents with Linux-Based Tools</li> <li>Analyze Malware</li> <li>Analyze Indicators of Compromise</li> </ul> <h3>9 - RESPONDING TO CYBERSECURITY INCIDENTS</h3> <ul> <li>Deploy an Incident Handling and Response Architecture</li> <li>Mitigate Incidents</li> <li>Prepare for Forensic Investigation as a CSIRT</li> </ul> <h3>10 - INVESTIGATING CYBERSECURITY INCIDENTS</h3> <ul> <li>Apply a Forensic Investigation Plan</li> <li>Securely Collect and Analyze Electronic Evidence</li> <li>Follow Up on the Results of an Investigation</li> </ul> <h3>11 - ADDRESSING SECURITY ARCHITECTURE ISSUES</h3> <ul> <li>Remediate Identity and Access Management Issues</li> <li>Implement Security During the SDLC</li> </ul></div><div id="course-pills-3"><h4>Additional course details:</h4><br /><p>Nexus Humans CompTIA Cybersecurity Analyst Certification (CySA Plus) (Exam CS0-003) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. </p><p></p> This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. <p></p>Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.  <p></p>While we feel this is the best course for the CompTIA Cybersecurity Analyst Certification (CySA Plus) (Exam CS0-003) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.  <p></p>Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.<p></p></div>

CompTIA Network+

Certificate in Information Security Management Principles (CISMP)

CompTIA A+

CompTIA Security+

CompTIA Cybersecurity Analyst (CySA+)

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			<h2><b>Overview</b></h2>		</div>
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							<p><span>By enroling in Negotiation Tactics, you can kickstart your vibrant career and strengthen your profound knowledge. You can learn everything you need to know about the topic.</span></p><p><span>The Negotiation Tactics course includes all of the most recent information to keep you abreast of the employment market and prepare you for your future. The curriculum for this excellent Negotiation Tactics course includes modules at all skill levels, from beginner to expert. You will have the productivity necessary to succeed in your organisation once you have completed our Negotiation Tactics Program.</span></p><p><span>So enrol in our Negotiation Tactics course right away if you're keen to envision yourself in a rewarding career.</span></p>						</div>
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			<h2><b>Description</b>
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							<p><span>Enroling in this Negotiation Tactics course can improve your Negotiation Tactics perspective, regardless of your skill levels in the Negotiation Tactics topics you want to master. If you're already a Negotiation Tactics expert, this peek under the hood will provide you with suggestions for accelerating your learning, including advanced Negotiation Tactics insights that will help you make the most of your time. This Negotiation Tactics course will act as a guide for you if you've ever wished to excel at Negotiation Tactics.</span></p>						</div>
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			<h2><b>Why Choose Us?</b></h2>		</div>
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							<ul><li><span>After successfully completing the Negotiation Tactics Course, you will receive a </span><b>FREE PDF Certificate </b><span>as evidence of your newly acquired abilities.</span></li><li><span>Lifetime access to the whole collection of Negotiation Tactics learning materials.</span></li><li><span>Online test with immediate results</span></li><li><span>Enroling in the course has no additional cost.</span></li><li><span>You can study and complete the Negotiation Tactics course at your own pace.</span></li><li><span>Study for the Negotiation Tactics course using any internet-connected device, such as a computer, tablet, or mobile device.</span></li></ul>						</div>
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			<h2><b>Who Is This Course For?</b></h2>		</div>
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							<p><span>This Negotiation Tactics course is a great place to start if you're looking to start a new career in Negotiation Tactics field. This training is for anyone interested in gaining in-demand Negotiation Tactics proficiency to help launch a career or their business aptitude. </span></p>						</div>
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							<p><span>The Negotiation Tactics course requires no prior degree or experience. All you require is English proficiency, numeracy literacy and a gadget with stable internet connection. Learn and train for a prosperous career in the thriving and fast-growing industry of Negotiation Tactics, without any fuss.</span></p>						</div>
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							<p><span>This Negotiation Tactics training will assist you develop your Negotiation Tactics ability, establish a personal brand, and present a portfolio of relevant talents. It will help you articulate a  Negotiation Tactics professional story and personalise your path to a new career. Furthermore, developing this Negotiation Tactics skillset can lead to numerous opportunities for high-paying jobs in a variety of fields.</span></p>						</div>
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				<h3>
	<span>Course Curriculum</span>
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					<td colspan="4">Section 01: What is Negotiation</td>
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					<td colspan="4">Section 02: The Key Stages of Negotiation</td>
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					<td>The Key Stages of Negotiation</td>
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					<td><span><i></i> 00:09:00</span></td>
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					<td colspan="4">Section 03: Powerful Negotiation Tool</td>
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					<td>Powerful Negotiation Tool</td>
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					<td colspan="4">Section 04: Using Your Personal Negotiating Power</td>
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					<td>Using Your Personal Negotiating Power</td>
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					<td colspan="4">Section 05: What is Emotional Intelligencce</td>
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					<td>What is Emotional Intelligencce</td>
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					<td colspan="4">Section 06: Effective Negotiation with Emotional Intelligence</td>
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					<td>Effective Negotiation with Emotional Intelligence</td>
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					<td colspan="4">Section 07: What is Active Listening</td>
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					<td>What is Active Listening</td>
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					<td colspan="4">Section 08: Active Listening in Negotiation</td>
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					<td>Active Listening in Negotiation</td>
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					<td><span><i></i> 00:14:00</span></td>
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NextGen Learning

Negotiation Tactics Course

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					<div><p>Gain the skills and credentials to kickstart a successful career and learn from the experts with this step-by-step training course. This Negotiation Tactics has been specially designed to help learners gain a good command of Negotiation Tactics, providing them with a solid foundation of knowledge to become a qualified professional.</p><p>Through this Negotiation Tactics Course, you will gain both practical and theoretical understanding of Negotiation Tactics that will increase your employability in this field, help you stand out from the competition and boost your earning potential in no time.</p><p>Not only that, but this training includes up-to-date knowledge and techniques that will ensure you have the most in-demand skills to rise to the top of the industry. This qualification is fully accredited, broken down into several manageable modules, ideal for aspiring professionals.</p></div>
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										<span>You will be able to incorporate various techniques successfully and understand your customers better.</span>
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                                <h2>Course Curriculum</h2>
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					<td colspan="4"><strong>Section 01: What is Negotiation</strong></td>
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					<td>What is Negotiation</td><td><span>🕐 00:12:00</span></td>
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					<td colspan="4"><strong>Section 02: The Key Stages of Negotiation (1)</strong></td>
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					<td>The Key Stages of Negotiation</td><td><span>🕐 00:09:00</span></td>
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					<td colspan="4"><strong>Section 03: Powerful Negotiation Tool</strong></td>
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					<td>Powerful Negotiation To</td><td><span>🕐 00:11:00</span></td>
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					<td colspan="4"><strong>Section 04: Using Your Personal Negotiating Power</strong></td>
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					<td>▶</td>
					<td>Using Your Personal Negotiating Power</td><td><span>🕐 00:11:00</span></td>
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					<td colspan="4"><strong>Section 05: What is Emotional Intelligencce</strong></td>
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					<td>What is Emotional Intelligencce</td><td><span>🕐 00:12:00</span></td>
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					<td colspan="4"><strong>Section 06: Effective Negotiation with Emotional Intelligence</strong></td>
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					<td>Effective Negotiation with Emotional Intelligence</td><td><span>🕐 00:15:00</span></td>
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					<td colspan="4"><strong>Section 07: What is Active Listening</strong></td>
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					<td>What is Active Listening</td><td><span>🕐 00:14:00</span></td>
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					<td colspan="4"><strong>Section 08: Active Listening in Negotiation</strong></td>
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					<td>Active Listening in Negotiation</td><td><span>🕐 00:14:00</span></td>
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Skill Up

Professional Skills

Negotiation

Trainers Course

Gain the skills and credentials to kickstart a successful career and learn from the experts with this step-by-step

Negotiation Tactics

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				<p><span>Register on the Negotiation Tactics today and build the experience, skills and knowledge you need to enhance your professional development and work towards your dream job. Study this course through online learning and take the first steps towards a long-term career.</span></p><p><span>The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials.</span></p><p><span>Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get a digital certificate as a proof of your course completion.</span></p><p><span>The Negotiation Tactics is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablet, and smartphones.</span></p><p><span>The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly!</span></p>					</div>
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			<h2>What You Get With The Negotiation Tactics</h2>		</div>
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				<ul><li><span>Receive an e-certificate upon successful completion of the course</span></li><li><span>Get taught by experienced, professional instructors</span></li><li><span>Study at a time and pace that suits your learning style</span></li><li><span>Get instant feedback on assessments </span></li><li><span>24/7 help and advice via email or live chat</span></li><li><span>Get full tutor support on weekdays (Monday to Friday)</span></li></ul>					</div>
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				<div id="course-home"><div><p><span>The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace.</span></p><p><span>You are taught through a combination of</span></p><ul><li><span>Video lessons</span></li><li><span>Online study materials</span></li></ul></div></div>					</div>
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			<h2>Certification</h2>		</div>
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				<p><span>Upon successful completion of the course, you will be able to obtain your course completion e-certificate. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99.</span></p>					</div>
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			<h2>Who Is This Course For</h2>		</div>
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				<p><span>The course is ideal for those who already work in this sector or are an aspiring professional. This course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge.</span></p>					</div>
						</div>
				</div>
						</div>
					</div>
		</div>
								</div>
					</div>
		</section>
				<section>
						<div>
							<div>
					<div>
			<div>
							<div>
						<div>
				<div>
			<h2>Requirements</h2>		</div>
				</div>
				<div>
				<div>
								<div>
				<p><span>The online training is open to all students and has no formal entry requirements. To study the Negotiation Tactics, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16.</span></p>					</div>
						</div>
				</div>
						</div>
					</div>
		</div>
								</div>
					</div>
		</section>
									</div>
			</div>
					</div><div>
				<h3>Course Content</h3>

<div id="course_curriculum">
<table width="100%">				<tbody><tr>
					<td colspan="4">Section 01: What is Negotiation	</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Section 01: What is Negotiation</td>
					<td> </td>
					<td><span><i></i> 00:12:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Section 02: The Key Stages of Negotiation	</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Section 02: The Key Stages of Negotiation</td>
					<td> </td>
					<td><span><i></i> 00:09:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Section 03: Powerful Negotiation Tool	</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Section 03: Powerful Negotiation Tool</td>
					<td> </td>
					<td><span><i></i> 00:11:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Section 04: Using Your Personal Negotiating Power	</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Section 04: Using Your Personal Negotiating Power</td>
					<td> </td>
					<td><span><i></i> 00:11:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Section 05: What is Emotional Intelligencce	</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Section 05: What is Emotional Intelligencce</td>
					<td> </td>
					<td><span><i></i> 00:12:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Section 06: Effective Negotiation with Emotional Intelligence	</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Section 06: Effective Negotiation with Emotional Intelligence</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Section 07: What is Active Listening	</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Section 07: What is Active Listening</td>
					<td> </td>
					<td><span><i></i> 00:14:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Section 08: Active Listening in Negotiation	</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Section 08: Active Listening in Negotiation</td>
					<td> </td>
					<td><span><i></i> 00:14:00</span></td>
				</tr>
				</tbody></table></div>

			</div>
			<h2>Frequently Asked Questions</h2>
                        <div>
                            <div>
                                <span>
                                    Are there any prerequisites for taking the course?
                                </span>
                                <div>
                                    <span></span>
                                </div>
                            </div>
                            <div>
                                <div>
                                    <p>
                                        There are no specific prerequisites for this course, nor
                                        are there any formal entry requirements. All you need is
                                        an internet connection, a good understanding of English
                                        and a passion for learning for this course.
                                    </p>
                                </div>
                            </div>
                        </div>
                        
                        <div>
                            <div>
                                <span>
                                    Can I access the course at any time, or is there a set
                                    schedule?
                                </span>
                                <div>
                                    <span></span>
                                </div>
                            </div>
                            <div>
                                <div>
                                    <p>
                                        You have the flexibility to access the course at any time
                                        that suits your schedule. Our courses are self-paced,
                                        allowing you to study at your own pace and convenience.
                                    </p>
                                </div>
                            </div>
                        </div>
                        
                        <div>
                            <div>
                                <span>
                                    How long will I have access to the course?
                                </span>
                                <div>
                                    <span></span>
                                </div>
                            </div>
                            <div>
                                <div>
                                    <p>
                                        For this course, you will have access to the course
                                        materials for 1 year only. This means you can review the
                                        content as often as you like within the year, even after
                                        you've completed the course. However, if you buy Lifetime
                                        Access for the course, you will be able to access the
                                        course for a lifetime.
                                    </p>
                                </div>
                            </div>
                        </div>
                        
                        <div>
                            <div>
                                <span>
                                    Is there a certificate of completion provided after
                                    completing the course?
                                </span>
                                <div>
                                    <span></span>
                                </div>
                            </div>
                            <div>
                                <div>
                                    <p>
                                        Yes, upon successfully completing the course, you will
                                        receive a certificate of completion. This certificate can
                                        be a valuable addition to your professional portfolio and
                                        can be shared on your various social networks.
                                    </p>
                                </div>
                            </div>
                        </div>
                        
                        <div>
                            <div>
                                <span>
                                    Can I switch courses or get a refund if I'm not satisfied
                                    with the course?
                                </span>
                                <div>
                                    <span></span>
                                </div>
                            </div>
                            <div>
                                <div>
                                    <p>
                                        We want you to have a positive learning experience. If
                                        you're not satisfied with the course, you can request a
                                        course transfer or refund within 14 days of the initial
                                        purchase.
                                    </p>
                                </div>
                            </div>
                        </div>
                        
                        <div>
                            <div>
                                <span>
                                    How do I track my progress in the course?
                                </span>
                                <div>
                                    <span></span>
                                </div>
                            </div>
                            <div>
                                <div>
                                    <p>
                                        Our platform provides tracking tools and progress
                                        indicators for each course. You can monitor your progress,
                                        completed lessons, and assessments through your learner
                                        dashboard for the course.
                                    </p>
                                </div>
                            </div>
                        </div>
                        
                        <div>
                            <div>
                                <span>
                                    What if I have technical issues or difficulties with the
                                    course?
                                </span>
                                <div>
                                    <span></span>
                                </div>
                            </div>
                            <div>
                                <div>
                                    <p>
                                        If you encounter technical issues or content-related
                                        difficulties with the course, our support team is
                                        available to assist you. You can reach out to them for
                                        prompt resolution.
                                    </p>
                                </div>
                            </div>
                        </div>

Janets

<p>ð Unleash Financial Freedom with Expense-Free Tactics Training! ð</p><p> </p><p>Are you tired of feeling constrained by financial burdens? Ready to take control of your expenses and pave the way towards a life of financial freedom? Introducing the ultimate solution: Expense-Free Tactics Training!</p><p> </p><p>ð Transform Your Financial Reality ð</p><p>Our comprehensive online course is designed to equip you with powerful strategies and actionable tactics that will revolutionize the way you manage your expenses. Say goodbye to financial stress and hello to a future filled with abundance and prosperity!</p><p> </p><p>ð¡ What You'll Learn:</p><ol><li><strong>Budget Mastery</strong>: Discover expert techniques to create and stick to a budget that works for your lifestyle, allowing you to save more and spend wisely.</li><li><strong>Smart Spending Habits</strong>: Learn the art of discerning between needs and wants, and unlock the secrets to making mindful purchasing decisions effortlessly.</li><li><strong>Debt Demolition</strong>: Gain valuable insights on tackling debt effectively, whether it's student loans, credit card debt, or other financial obligations.</li><li><strong>Generating Additional Income Streams</strong>: Explore various avenues for supplementing your income without investing significant capital, enabling you to grow your wealth.</li><li><strong>Long-Term Financial Planning</strong>: Build a solid financial future by understanding investments, retirement planning, and securing your financial legacy.</li></ol><p> </p><p>ð Why Choose Expense-Free Tactics Training?</p><ul><li><strong>Expert Guidance</strong>: Led by seasoned financial experts with a proven track record in helping individuals achieve financial success.</li><li><strong>Flexible Learning</strong>: Access our course content at your own pace, anytime and anywhere, fitting seamlessly into your busy schedule.</li><li><strong>Practical Strategies</strong>: Practical, real-world tactics that you can implement immediately for tangible results.</li><li><strong>Supportive Community</strong>: Join a community of like-minded individuals, share experiences, and gain motivation and support along your financial journey.</li></ul><p> </p><p>ð Special Limited-Time Offer ð</p><p>Enroll now and take the first step toward a financially liberated future! As a limited-time offer, we're providing an exclusive discount for early birds!</p><p>Don't let expenses hold you back from the life you desire. Seize this opportunity to transform your financial landscape with Expense-Free Tactics Training!</p><div><div><div><h3>
Course Curriculum</h3></div></div></div>

Compete High

Expense-Free Tactics Training

<section>
						<div>
				<div>
				<div>
			<div>
					<div>
				<section>
						<div>
				<div>
				<div>
			<div>
					<div>
				<div>

				</div>
				<div>
				<div>
					<div><p><span>Gain the skills and credentials to kickstart a successful career and learn from the experts with this step-by-step training course. This Fraud Prevention Strategies &amp; Tactics </span><span>has been specially designed to help learners gain a good command of Fraud Prevention Strategies &amp; Tactics</span><span>, providing them with a solid foundation of knowledge to become a qualified professional.</span></p><p><span>Through this Fraud Prevention Strategies &amp; Tactics Course</span><span>, you will gain both practical and theoretical understanding of Fraud Prevention Strategies &amp; Tactics </span><span>that will increase your employability in this field, help you stand out from the competition and boost your earning potential in no time.</span></p><p><span>Not only that, but this training includes up-to-date knowledge and techniques that will ensure you have the most in-demand skills to rise to the top of the industry. This qualification is fully accredited, broken down into several manageable modules, ideal for aspiring professionals.`</span></p></div>
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				<div>
				<h2>Learning outcome</h2>
				</div>
				<div>
				<div>
					<ul>
							<li>
											<span>
													</span>
										<span>Get a deep understanding of the Fraud Prevention Strategies &amp; Tactics just in hours not years</span>
									</li>
								<li>
											<span>
													</span>
										<span>Familiar yourself with the recent development and updates of the relevant industry</span>
									</li>
								<li>
											<span>
													</span>
										<span>Know how to use your theoretical and practical knowledge to adapt in any working environment</span>
									</li>
								<li>
											<span>
													</span>
										<span>Get help from our expert tutors anytime you need</span>
									</li>
								<li>
											<span>
													</span>
										<span> Access to course contents that are designed and prepared by industry professionals</span>
									</li>
								<li>
											<span>
													</span>
										<span>Study at your convenient time and from wherever you want </span>
									</li>
						</ul>
				</div>
				</div>
						</div>
			</div>
		</div>
						</div>
			</div>
		</section>
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			</div>
		</div>
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				<div>
				<div>
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																					</div>
				</div>
				</div>
				<div>
				<h2>Requirements</h2>
				</div>
				<div>
				<div>
					<ul>
							<li>
											<span>
													</span>
										<span>No formal qualifications required, anyone from any academic background can take this course.</span>
									</li>
								<li>
											<span>
													</span>
										<span>Access to any internet-enabled smart device.</span>
									</li>
						</ul>
				</div>
				</div>
						</div>
			</div>
		</div>
						</div>
			</div>
		</section>
				<section>
						<div>
				<div>
				<div>
			<div>
					<div>
				<div>
				<h2>Why should I take this course?</h2>
				</div>
				<div>
				<div>
					<ul>
							<li>
											<span>
													</span>
										<span>2+ hours of on-demand video lectures and downloadable resources.</span>
									</li>
								<li>
											<span>
													</span>
										<span>Affordable premium-quality E-learning content, you can learn at your own pace.</span>
									</li>
								<li>
											<span>
													</span>
										<span>You will receive a completion certificate upon completing the course.</span>
									</li>
								<li>
											<span>
													</span>
										<span>Internationally recognized Accredited Qualification will boost up your resume.</span>
									</li>
								<li>
											<span>
													</span>
										<span>You will learn the researched and proven approach adopted by successful salespeople to transform their careers.</span>
									</li>
								<li>
											<span>
													</span>
										<span>You will be able to incorporate various practical sales techniques successfully and understand your customers better.</span>
									</li>
						</ul>
				</div>
				</div>
						</div>
			</div>
		</div>
						</div>
			</div>
		</section>
						</div>
			</div>
		</div>
						</div>
			</div>
		</section><div>
                            <div>
                                <h2>Course Curriculum</h2>
                            </div>
                            			<div>
				

<div>
<table width="100%">				<tbody><tr>
					<td colspan="4"><strong>Module 01: Fraud &amp; Fraud Officer</strong></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Fraud &amp; Fraud Officer</td><td><span>🕐 00:35:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Module 02: Risk Management</strong></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Risk Management</td><td><span>🕐 00:20:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Module 03: Types of Fraud</strong></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Types of Fraud</td><td><span>🕐 00:35:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Module 04: Fraud Prevention</strong></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Fraud Prevention</td><td><span>🕐 00:30:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Module 05: Fraud Detection</strong></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Fraud Detection</td><td><span>🕐 00:30:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Module 06: Fraud Evidence</strong></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Fraud Evidence</td><td><span>🕐 00:30:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Module 07: Fraud Response</strong></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Fraud Response</td><td><span>🕐 00:30:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Module 08: Fraud Investigations</strong></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Fraud Investigations</td><td><span>🕐 00:20:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Module 09: UK Government Legislation &amp; Court Process</strong></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>UK Government Legislation &amp; Court Process</td><td><span>🕐 00:25:00</span></td>
				</tr>
				</tbody></table></div>

			</div>
		                        </div>

Fraud Analytics

Fraud

Fraud Awareness

Fraud Prevention Strategies & Tactics

<p>Understand the steps for reaching agreement, these include making a reasonable offer, suggesting alternative currencies when necessary, summarizing, and confirming the details. Discover how to hold off if possible, on price concessions and use appropriate tactics to avoid a no-sale.</p><h3>Learning Objectives</h3><p>Apply steps for reaching agreement, Describe key components to the agreement, Identify concession tactics for confirming the sale</p><h3>Target Audience</h3><p>Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams</p>

Chart Learning Solutions

Negotiation: Reaching Agreement and Tactics

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