London

<h2>Facilitating Effective Meetings: In-House Training</h2>
 Billions of dollars and exorbitant amounts of time are wasted annually across the globe because of organizations' meeting practices. This contributes to serious performance problems for both organizations and employees, and it has a serious impact on culture and morale. But despite the costs and consequences, every-day people in any role have the ability to change that. They can reduce cost, improve productivity, and enhance their workplace cultures by improving their meeting facilitation skills. And that is because facilitation skills start in the planning stage, not in the live meeting stage.
 In this course, participants will learn that their responsibility as a facilitator is to be a steward of time, money, relationships, and performance. To do that, they will learn to estimate costs of meetings and practice a variety of strategic thinking and analysis tasks to effectively plan results-aligned meetings. They will also apply several techniques and strategies to proactively prevent and deal with conflict in meetings, as well as give objective, constructive feedback to others in order to create behavior change during meetings.
 Participants must bring laptops with them and have internet access during the course (both virtual classroom and traditional classroom). The laptops are needed for specific activities.
 Also note that this course pairs well with IIL's Conflict Resolution Skills and Decision Making and Problem Solving courses, which go much deeper into related skills and tools that support effective meeting facilitation.<h3>What you will Learn</h3>
 At the end of this program, you will be able to:
 <ul>
 <li>Estimate the financial and time costs of attendance for real-world meetings</li>
 <li>Use a performance formula to define the purpose of meetings</li>
 <li>Describe the responsibilities and qualities of an effective facilitator</li>
 <li>Analyze situations to determine when a meeting is necessary</li>
 <li>Articulate performance-driven meeting goals and results</li>
 <li>Align meeting goals and results</li>
 <li>Strategize to invite, involve, and exclude appropriate attendees</li>
 <li>Explain research-based best practices for meeting decisions and agenda development</li>
 <li>Create an effective agenda for a results-driven meeting</li>
 <li>Apply proactive tools and strategies for relationship-building dealing with meeting conflict</li>
 <li>Give constructive behavioral feedback using the Situation-Behavior-Impact® technique</li>
 </ul><section>
 <h3>The Business Case for Effective Facilitation</h3> <ul> <li>Embracing the research on meetings</li> <li>Estimating the real costs of meetings</li> <li>Determining a meeting's performance value</li> <li>Clarifying the meeting facilitator's role</li> </ul> <h3>Facilitating the Meeting Plan</h3> <ul> <li>Determining if a meeting is necessary</li> <li>Aligning meeting goals with meeting types</li> <li>Identifying the right attendees</li> <li>Creating a strategically effective agenda</li> </ul> <h3>Facilitating the Live Meeting</h3> <ul> <li>Building relationships from the start</li> <li>Dealing with conflict proactively</li> <li>Giving feedback on unproductive behavior</li> </ul>


 </section>

IIL Europe Ltd

Facilitating Effective Meetings: In-House Training

General Admission

Chesterfield

Derby

This training session includes:&middot;&nbsp;Terminology/language&middot;&nbsp;Gender/sexuality&middot;&nbsp;Allyship&middot;&nbsp;Unconscious bias&nbsp;We can tailor the package to your specific organisation needs too!

Derbyshire LGBT+

LGBT+ Inclusion Training

Poole

This 4 hour course outlines a range of knowledge and practical skills in providing basic life support (BLS) and using an automated external defibrillator (AED) safely. Learners will practise assessing and managing a casualty who needs BLS and the safe use of an AED.Our course outlines a range of knowledge and practical skills in providing basic life support (BLS) and using an automated external defibrillator (AED) safely. Learners will practise assessing and managing a casualty who needs BLS and the safe use of an AED.For more information click on the tabs below, or get in touch, we&rsquo;d be more than happy to answer any queries.At Immerse Training we pride ourselves on offering First Aid and Pre-Hospital Care Training that meets your specific needs. All our courses meet the requirements of the relevant awarding body. On top of that, we are more than happy to create bespoke elements that tailor each programme to suit your first aid or care responsibilities. <hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><a href="https://www.immersemedical.co.uk/first-aid-at-work-initial#1563543325397-2de0f1af-5ca6" data-vc-tabs="" data-vc-container=".vc_tta" style="color: rgb(102, 102, 102); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" id="isPasted" fr-original-style=" color: rgb(102, 102, 102);">Qualification Information</a>This qualification and learning outcomes are based on the recommendations of:<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">The Resuscitation Council (UK)</li><li fr-original-style="" style="box-sizing: border-box;">Skills for Health Assessment Principles for First Aid Qualifications</li></ul><div fr-original-style="" style="box-sizing: border-box;"> </div><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;">Course Content<div data-vc-action="collapse" style="color: rgb(110, 110, 110); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(110, 110, 110);"><div data-vc-content=".vc_tta-panel-body" fr-original-style="" style="box-sizing: border-box;">Following this course students will:<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Be able to manage an unresponsive casualty who is breathing normally.</li><li fr-original-style="" style="box-sizing: border-box;">Be able to manage an unresponsive casualty who is not breathing normally.</li><li fr-original-style="" style="box-sizing: border-box;">Know how to safely use an automated external defibrillator.</li><li fr-original-style="" style="box-sizing: border-box;">Be able to safely use an automated external defibrillator.</li></ul></div><div data-vc-content=".vc_tta-panel-body" fr-original-style="" style="box-sizing: border-box;"> <hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;">Who should attend?This qualification is for people who have a specific interest or responsibility at work, or in voluntary and community activities, in being able to provide BLS when dealing with an emergency situation which may involve using an AED. <hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;">Pre-requisitesStudents must be at least 16 years old on the first day of training. <hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;">Assessment and CertificationsAssessment for this course is continuous.Successful students will receive an Immerse Training Certificate, which is valid for one year. This certificate will be issued by Qualsafe, the awarding body for Immerse Training. <hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><div data-vc-action="collapse" style="color: rgb(110, 110, 110); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(110, 110, 110);"><div data-vc-content=".vc_tta-panel-body" fr-original-style="" style="box-sizing: border-box;">Additional InformationCompletion of the Level 2 Award in Basic Life Support and Safe Use of an Automated External Defibrillator includes 1 credit at Level 2 of the Qualification Credit Framework (QCF).The Level 2 Award in Basic Life Support and Safe Use of an automated External Defibrillator is also recommended as an annual refresher for student who have successfully completed the QA Level 3 Award in First Aid at Work (QCF). <hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><div style="color: rgb(110, 110, 110); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(110, 110, 110);"><div data-item-class="mkdf-eh-custom-384264" fr-original-style="" style="box-sizing: border-box;"><h1 style="color: rgb(51, 51, 51); text-align: left; box-sizing: border-box;" fr-original-style="color: rgb(51, 51, 51); text-align: left;">Workplace First Aid Courses</h1></div></div><div data-vc-full-width="true" data-vc-full-width-init="true" data-vc-stretch-content="true" style="color: rgb(110, 110, 110); box-sizing: border-box;" fr-original-style=" color: rgb(110, 110, 110);"><div data-item-class="mkdf-eh-custom-489782" data-1280-1600="0px, 250px, 0px, 250px" data-1024-1280="0px, 250px, 0px, 250px" data-768-1024="0px, 250px, 0px, 250px" data-600-768="0px, 250px, 0px, 250px" data-480-600="0px, 250px, 0px, 250px" data-480="0px, 250px, 0px, 250px" fr-original-style="" style="box-sizing: border-box;">First Aid courses for employers and employees. &nbsp;Our workplace courses are fully accredited, registered and meet Health and Safety Executive (HSE) guidelines. &nbsp;From 1 day Emergency First Aid at Work (previously appointed person) to 3 day First Aid at Work courses. &nbsp;We specialise in on-site courses at your workplace, tailored to the specific risks associated with your business.&nbsp;All courses can be delivered at our training centre in Poole, Dorset or we can deliver on-site across Bournemouth, Poole, Dorset, Hampshire and the South of England.</div></div></div></div></div></div>

Immerse Medical

Basic Life Support (BLS)

Basic Life Support and Safe Use on AEDs

General admission

Bury St Edmunds

Thetford

If you&#39;re a dedicated Community First Responder (CFR) looking to elevate your skills and qualifications, transitioning from CFR to FREC 3 might be the perfect next step for you. With the FREC 3 qualification, you&#39;ll not only enhance your emergency care capabilities but also open doors to new opportunities in the pre-hospital care sector.Qualsafe Awards has recognised the invaluable experience and training that CFRs bring to the table. As a result, they&#39;ve introduced a bespoke 2-day FREC3 RPL Course, specifically designed for learners like you who already hold one of the approved qualifications. This course recognises your prior learning, allowing you to fast-track your way to the FREC 3 qualification.Making the transition from CFR to FREC 3 is a significant step in your career. Not only does it recognise your prior experience and learning, but it also provides you with an opportunity to further hone your skills. With the FREC 3 qualification under your belt, you&#39;ll be better equipped to handle emergencies, making a tangible difference in the lives of those you serve.Qualsafe Awards&#39; commitment to recognising prior learning and facilitating the upskilling of first responders is commendable. Their bespoke 2-day FREC3 RPL Course is a testament to this commitment, ensuring that dedicated CFRs like you have a clear and efficient pathway to the FREC 3 qualification.If you&#39;re passionate about emergency care and are looking for the next step in your journey, the transition from CFR to FREC 3 is a move in the right direction. Join us and be a part of a community dedicated to excellence in pre-hospital care. <h3 style="color: var(--headingMediumColor); box-sizing: border-box;" id="isPasted" fr-original-style=" color: var(--headingMediumColor);">Recognised Pre Hospital Care Qualifications for Level 3 RPL Route:</h3><ol data-rte-list="default" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><li fr-original-style="" style="box-sizing: border-box;">Highfield Level 3 Awards:<ul data-rte-list="default" fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Emergency Care for First Responders</li><li fr-original-style="" style="box-sizing: border-box;">First Aid Response</li></ul></li><li fr-original-style="" style="box-sizing: border-box;">SFJ Awards Level 3 Awards:<ul data-rte-list="default" fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">First Person on Scene Support</li><li fr-original-style="" style="box-sizing: border-box;">Casualty Care for Fire and Rescue Services</li></ul></li><li fr-original-style="" style="box-sizing: border-box;">ITC Level 3 Award:<ul data-rte-list="default" fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">First Aid for Firefighters</li></ul></li><li fr-original-style="" style="box-sizing: border-box;">TQUK Level 3 Award:<ul data-rte-list="default" fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Initial Person on the Scene of an Incident</li></ul></li><li fr-original-style="" style="box-sizing: border-box;">DAO Level 3 Award:<ul data-rte-list="default" fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Immediate Emergency Care Provider</li></ul></li><li fr-original-style="" style="box-sizing: border-box;">QNUK Level 3 Awards:<ul data-rte-list="default" fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">First Responders</li><li fr-original-style="" style="box-sizing: border-box;">First Person on Scene (International)</li><li fr-original-style="" style="box-sizing: border-box;">Rescue Trauma and Casualty Care (RTACC)</li></ul></li><li fr-original-style="" style="box-sizing: border-box;">Pearson BTEC Level 3 Certificate:<ul data-rte-list="default" fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">First Person on Scene (FPOS)</li></ul></li><li fr-original-style="" style="box-sizing: border-box;">Safecert Level 3 Award:<ul data-rte-list="default" fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">First Person on Scene for an Emergency First Responder</li></ul></li><li fr-original-style="" style="box-sizing: border-box;">FAQ Level 3 Awards:<ul data-rte-list="default" fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">First Responders on Scene: Amb. Ser. Community Responder</li><li fr-original-style="" style="box-sizing: border-box;">First Responders on Scene: Emergency First Responders</li><li fr-original-style="" style="box-sizing: border-box;">Immediate Emergency Care: Fire and Rescue Services</li></ul></li><li fr-original-style="" style="box-sizing: border-box;">&lsquo;999&rsquo; internal casualty care/first responder courses:</li></ol><ul data-rte-list="default" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><li fr-original-style="" style="box-sizing: border-box;">RNLI Casualty Care</li><li fr-original-style="" style="box-sizing: border-box;">HMCG Casualty Care (CERCC)</li><li fr-original-style="" style="box-sizing: border-box;">Mountain Rescue Casualty Care</li><li fr-original-style="" style="box-sizing: border-box;">Lowland Rescue Casualty Care</li><li fr-original-style="" style="box-sizing: border-box;">Cave Rescue Casualty Care</li><li fr-original-style="" style="box-sizing: border-box;">Mines Rescue Casualty Care</li><li fr-original-style="" style="box-sizing: border-box;">NHS Ambulance Service Community First Responder (CFR)</li></ul>These qualifications are recognised for the Level 3 RPL route, and individuals holding any of these qualifications are eligible for the 2-day CFR Upskill Course. We may require some additional information if you hold any of the 999 internal casualty care/first respoder courses.

NR Medical Training

Qualsafe Awards has recognised the invaluable experience and training that CFRs bring to the table. As a result, they've introduced a bespoke 2-day FREC3 RPL Course, specifically designed for learners like you who already hold one of the approved qualifications. This course recognises your prior learning, allowing you to fast-track your way to the FREC 3 qualification.

2-Day Transition from CFR to FREC 3

When there is a shooting, stabbing or bomb explosion the initial priority will be public safety. This can delay the time before the emergency services are able to reach the injured. Our 3 hour citizenAID course enables the general public to be effective in these situations before the emergency services are available to provide professional medical support.This course can be delivered on-site or at our training centre in Poole, Dorset. <hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><a href="https://www.immersemedical.co.uk/first-aid-at-work-initial#1563543325397-2de0f1af-5ca6" data-vc-tabs="" data-vc-container=".vc_tta" style="color: rgb(102, 102, 102); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" id="isPasted" fr-original-style=" color: rgb(102, 102, 102);">Qualification Information</a>This qualification and learning outcomes are based on the blended recommendations of:<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">European Resuscitation Council, Section 9. First Aid</li><li fr-original-style="" style="box-sizing: border-box;">British Army, Battlefield Casualty Drills</li></ul><div fr-original-style="" style="box-sizing: border-box;"> </div><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;">Course Content<div data-vc-action="collapse" style="color: rgb(110, 110, 110); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(110, 110, 110);"><div data-vc-content=".vc_tta-panel-body" fr-original-style="" style="box-sizing: border-box;">Following this course students will:<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Be able to use the citizenAID app/pocket guide in an emergency situation.</li><li fr-original-style="" style="box-sizing: border-box;">Be able to provide immediate first aid to an unresponsive casualty who is breathing.</li><li fr-original-style="" style="box-sizing: border-box;">Be able to provide first aid to a casualty with severe external bleeding.</li></ul></div><div data-vc-content=".vc_tta-panel-body" fr-original-style="" style="box-sizing: border-box;"> <hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;">Who should attend?This qualification is for all members of the public who wish to learn lifesaving skills and techniques in the event of a deliberate multiple casualty incident. <hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;">Pre-requisitesStudents must be at least 14 years old on the first day of training. <hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;">Assessment and CertificationsAssessment of this course is continuous and will take place through knowledge and skills observations.Successful students will receive an Immerse Training Certificate, which is valid for three years. This certificate will be issued by Qualsafe, the awarding body for Immerse Training. <hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><div data-vc-action="collapse" style="color: rgb(110, 110, 110); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(110, 110, 110);"><div data-vc-content=".vc_tta-panel-body" fr-original-style="" style="box-sizing: border-box;">Additional InformationCourse fees include a copy of the citizenAID pocket guide. <hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><div style="color: rgb(110, 110, 110); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(110, 110, 110);"><div data-item-class="mkdf-eh-custom-384264" fr-original-style="" style="box-sizing: border-box;"><h1 style="color: rgb(51, 51, 51); text-align: left; box-sizing: border-box;" fr-original-style="color: rgb(51, 51, 51); text-align: left;">What makes us different?</h1></div></div><div data-vc-full-width="true" data-vc-full-width-init="true" data-vc-stretch-content="true" style="color: rgb(110, 110, 110); box-sizing: border-box;" fr-original-style=" color: rgb(110, 110, 110);"><div data-item-class="mkdf-eh-custom-489782" data-1280-1600="0px, 250px, 0px, 250px" data-1024-1280="0px, 250px, 0px, 250px" data-768-1024="0px, 250px, 0px, 250px" data-600-768="0px, 250px, 0px, 250px" data-480-600="0px, 250px, 0px, 250px" data-480="0px, 250px, 0px, 250px" fr-original-style="" style="box-sizing: border-box;">Fun &amp; Engaging &ndash; Gone are the days of boring first aid training. Although professional, our trainers teach in an informal way that encourages student interaction and retention of knowledge.Technology Enhanced Learning &ndash; We utilise a range of technologies to make our courses memorable fun and effective.Bespoke Courses &ndash; Our on-site courses are designed with the specific risks of your business in mind.Training by doctors, nurses and paramedics &ndash; We have years of experience working on the front line of emergency medicine; giving us real world knowledge and skills in managing injured or unwell people.</div></div></div></div></div></div>

citizenAID

<ul style="color: rgb(230, 230, 230); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(230, 230, 230);"><li style="color: rgb(0, 0, 0); font-weight: bold; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0); font-weight: bold;">Establish why the relationship is not progressing</li><li style="color: rgb(0, 0, 0); font-weight: bold; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0); font-weight: bold;">Talk through issues</li><li style="color: rgb(0, 0, 0); font-weight: bold; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0); font-weight: bold;">Pinpoint why the relationship is not progressing</li><li style="color: rgb(0, 0, 0); font-weight: bold; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0); font-weight: bold;">Ascertain areas needing improvement</li><li style="color: rgb(0, 0, 0); font-weight: bold; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0); font-weight: bold;">Talk through emotional challenges</li><li style="color: rgb(0, 0, 0); font-weight: bold; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0); font-weight: bold;">Relationship advice</li><li style="color: rgb(0, 0, 0); font-weight: bold; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0); font-weight: bold;">Couples therapy</li><li style="color: rgb(0, 0, 0); font-weight: bold; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0); font-weight: bold;">This package for long-term relationships that have reached a standstill</li><li style="color: rgb(0, 0, 0); font-weight: bold; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0); font-weight: bold;">Assessment with each partner</li><li style="color: rgb(0, 0, 0); font-weight: bold; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0); font-weight: bold;">3 x 1-hour couple sessions = 2 individual sessions</li></ul><a href="https://relationshipsmdd.com/product/my-partner-has-commitment-issues-package/" id="isPasted" fr-original-style="" style="-webkit-user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;">https://relationshipsmdd.com/product/my-partner-has-commitment-issues-package/</a>

Miss Date Doctor Dating Coach London, Couples Therapy

M.D.D MY PARTNER HAS COMMITMENT ISSUES PACKAGE (COUPLES)

In order to really do something with care, you have to put some passion to it. This cannot be more true when it comes to customer service. The more it is genuine, the more it is powerful and this is what I love to transmit. With more than 13 years of experience in customer service and all the required accreditations/qualifications, I am using my expertise and vision I have for customer service to make make the best long-term impact on your customer experience and clientele satisfaction. If you want to improve your or&nbsp;your employees&#39;&nbsp;customer service skills and successfully handle complaints / complaining clients, feel free to check out my Training course focusing on this key topic.Delivered both on-site and online, this course has been specifically tailored to cover key topics crucial to customer success and to improve customer service abilities. Topics covered:<ul fr-original-style="" style="box-sizing: border-box;"><li id="isPasted" fr-original-style="" style="box-sizing: border-box;">See customer issues and complaints as an opportunity</li><li fr-original-style="" style="box-sizing: border-box;">The keys to success to effective complaints handling</li><li fr-original-style="" style="box-sizing: border-box;">Having the right negotiation skills</li><li fr-original-style="" style="box-sizing: border-box;">Dealing effectively with difficult customers</li><li fr-original-style="" style="box-sizing: border-box;">Dealing effectively with previous complainers</li><li fr-original-style="" style="box-sizing: border-box;">Successfully manage your customer issues</li><li fr-original-style="" style="box-sizing: border-box;">Getting the best out of your customers&rsquo; feedback</li></ul>Length: 4 hours Feel free to reach out if you want to know more or enquire my course!

Beyond Satisfaction - Customer service Training

Customer Experience

Customer Care

Customer Service

Know Your Customer (KYC)

Customer Relations

Hospitality & Catering

Customer Success (CS)

Customer Journey

Customer Relationship Management

Hospitality Management

Hospitality & Tourism

Hospitality

Dealing With Difficult Customers

Customer Experience Management

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on managing complaints and complaining clients successfully.

All you need to know about effective complaints handling


In order to really do something with care, you have to put some passion to it. This cannot be more true when it comes to customer service. The more it is genuine, the more it is powerful and this is what I love to transmit. With more than 13 years of experience in customer service and all the required accreditations/qualifications, I am using my expertise and vision I have for customer service to make make the best long-term impact on your customer experience and clientele satisfaction. If you want to improve your or&nbsp;your employees&#39;&nbsp;customer service skills as well as your customer loyalty, feel free to check out my Training course focusing on this key topic.Delivered both on-site and online, this course has been specifically tailored to cover key topics crucial to customer success and to improve customer service abilities. Topics covered:<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Understand your customer journey better</li><li fr-original-style="" style="box-sizing: border-box;">Managing your customer expectations successfully</li><li fr-original-style="" style="box-sizing: border-box;">Having the best approach and methods with returning customers</li><li fr-original-style="" style="box-sizing: border-box;">Keep bringing value to retained and loyal customers</li><li fr-original-style="" style="box-sizing: border-box;">Attention to details</li><li fr-original-style="" style="box-sizing: border-box;">The keys to success to remain consistent when handling customers</li><li fr-original-style="" style="box-sizing: border-box;">Overcoming challenges to make the experience better</li></ul>Length: 4 hours Feel free to reach out if you want to know more or enquire my course!

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on generating long-standing customer loyalty.

How to generate long-standing customer loyalty when dealing with clients?


In order to really do something with care, you have to put some passion to it. This cannot be more true when it comes to customer service. The more it is genuine, the more it is powerful and this is what I love to transmit. With more than 13 years of experience in customer service and all the required accreditations/qualifications, I am using my expertise and vision I have for customer service to make make the best long-term impact on your customer experience and clientele satisfaction. If you want to improve your or&nbsp;your employees&#39;&nbsp;customer service skills and manage your customer expectations successfully, feel free to check out my Training course focusing on this key topic.Delivered both on-site and online, this course has been specifically tailored to cover key topics are crucial to customer success and to improve customer service abilities. Topics covered:<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Managing expectations - overall understanding</li><li fr-original-style="" style="box-sizing: border-box;">Add values to the relationship with your clients</li><li fr-original-style="" style="box-sizing: border-box;">Knowing and setting your limits with your customers</li><li fr-original-style="" style="box-sizing: border-box;">Show genuine care to generate trust</li><li fr-original-style="" style="box-sizing: border-box;">Having the right negotiation skills</li><li fr-original-style="" style="box-sizing: border-box;">Understand and acknowledge your customers&rsquo; needs</li><li fr-original-style="" style="box-sizing: border-box;">Awareness and adaptability to the different types of customers</li><li fr-original-style="" style="box-sizing: border-box;">Overcoming challenges to make the experience better</li></ul>Length:&nbsp;4 hours Feel free to reach out if you want to know more or enquire my course!

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on managing expectations successfully.

Successfully manage customer expectations during each stage of the customer journey


Nottinghamshire

<h1 id="isPasted" fr-original-style="" style="box-sizing: border-box;">Overview&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;</h1><table border="0" cellspacing="0" cellpadding="0" width="671" fr-original-style="" style="border: none; border-collapse: collapse; empty-cells: show; max-width: 100%; box-sizing: border-box;"><tbody fr-original-style="" style="box-sizing: border-box;"><tr fr-original-style="" style="box-sizing: border-box;"><td width="4.470938897168406%" valign="top" fr-original-style="" style="min-width: 5px; box-sizing: border-box; user-select: text; border: 0px solid rgb(221, 221, 221);">&nbsp;</td><td width="95.52906110283159%" valign="top" fr-original-style="" style="min-width: 5px; box-sizing: border-box; user-select: text; border: 0px solid rgb(221, 221, 221);">This course is aimed at candidates that require the knowledge and practical skills to&nbsp;ensure a safe system of work in accordance with the method statement.&nbsp;It will enable the candidate to carry out their duties while complying&nbsp;with the relevant legislation and standards, including LOLER 1998 and BS 7121.</td></tr></tbody></table><h1 fr-original-style="" style="box-sizing: border-box;">Who Should Attend?</h1><table border="0" cellspacing="0" cellpadding="0" width="671" fr-original-style="" style="border: none; border-collapse: collapse; empty-cells: show; max-width: 100%; box-sizing: border-box;"><tbody fr-original-style="" style="box-sizing: border-box;"><tr fr-original-style="" style="box-sizing: border-box;"><td width="4.470938897168406%" valign="top" fr-original-style="" style="min-width: 5px; box-sizing: border-box; user-select: text; border: 0px solid rgb(221, 221, 221);">&nbsp;</td><td width="95.52906110283159%" valign="top" fr-original-style="" style="min-width: 5px; box-sizing: border-box; user-select: text; border: 0px solid rgb(221, 221, 221);">This course is designed for&nbsp;personnel who supervise the lift and follow lift plans for routine and non-routine lifts.Requirements:Experienced operators should have&nbsp;sufficient experience of cranes to meet the requirements specified in British standard 7121 Safe Use of Cranes.&nbsp;Good understanding of spoken and written English.</td></tr></tbody></table><h1 fr-original-style="" style="box-sizing: border-box;">Agenda</h1><table border="0" cellspacing="0" cellpadding="0" width="671" fr-original-style="" style="border: none; border-collapse: collapse; empty-cells: show; max-width: 100%; box-sizing: border-box;"><tbody fr-original-style="" style="box-sizing: border-box;"><tr fr-original-style="" style="box-sizing: border-box;"><td width="4.470938897168406%" valign="top" fr-original-style="" style="min-width: 5px; box-sizing: border-box; user-select: text; border: 0px solid rgb(221, 221, 221);">&nbsp;</td><td width="95.52906110283159%" valign="top" fr-original-style="" style="min-width: 5px; box-sizing: border-box; user-select: text; border: 0px solid rgb(221, 221, 221);">&nbsp;<ul type="disc" fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Have a basic understanding of the industry, the dangers of working in the industry and their responsibilities as a crane / lift supervisor</li><li fr-original-style="" style="box-sizing: border-box;">Explain the importance of locating and identifying different types of lifting equipment and lifting accessories.&nbsp;Explain their basic construction, uses, applications and functions</li><li fr-original-style="" style="box-sizing: border-box;">Demonstrate how to interpret and extract information on all relevant documentation</li><li fr-original-style="" style="box-sizing: border-box;">Explain and demonstrate diverse types of communication methods used for lifting purposes</li><li fr-original-style="" style="box-sizing: border-box;">Explain procedures for placing non-serviceable items out-of-service</li><li fr-original-style="" style="box-sizing: border-box;">Explain the function and use of the RCIs and anti-collision systems and use the information provided</li><li fr-original-style="" style="box-sizing: border-box;">Explain setting up, erection, levelling and dismantling requirements for diverse types of lifting equipment and lifts</li><li fr-original-style="" style="box-sizing: border-box;">Set up exclusion zone explaining actions required for emergency actions and identify overhead hazards</li><li fr-original-style="" style="box-sizing: border-box;">Identify potential hazards and unsafe lifting practices using different lifting scenarios</li><li fr-original-style="" style="box-sizing: border-box;">Explain the importance of checking the security of various types of loads and lifting accessories, explain the procedures ensuring load balance and integrity</li><li fr-original-style="" style="box-sizing: border-box;">Supervise the movement of loads to different types of locations using different methods of communication</li><li fr-original-style="" style="box-sizing: border-box;">Explain all Environmental considerations and explain how factors such as the external area to the lift zone can affect the planning of the lifting operation</li><li fr-original-style="" style="box-sizing: border-box;">Carry out all out-of-service and securing procedures</li></ul>&nbsp;</td></tr></tbody></table><h1 fr-original-style="" style="box-sizing: border-box;">Assessment</h1><table border="0" cellspacing="0" cellpadding="0" width="671" fr-original-style="" style="border: none; border-collapse: collapse; empty-cells: show; max-width: 100%; box-sizing: border-box;"><tbody fr-original-style="" style="box-sizing: border-box;"><tr fr-original-style="" style="box-sizing: border-box;"><td width="4.470938897168406%" valign="top" fr-original-style="" style="min-width: 5px; box-sizing: border-box; user-select: text; border: 0px solid rgb(221, 221, 221);">&nbsp;</td><td width="95.52906110283159%" valign="top" fr-original-style="" style="min-width: 5px; box-sizing: border-box; user-select: text; border: 0px solid rgb(221, 221, 221);">Novice course &ndash; 3 DaysExperienced Worker Tests- 1 Day&nbsp;</td></tr></tbody></table><h1 fr-original-style="" style="box-sizing: border-box;">Certification</h1><table border="0" cellspacing="0" cellpadding="0" width="671" fr-original-style="" style="border: none; border-collapse: collapse; empty-cells: show; max-width: 100%; box-sizing: border-box;"><tbody fr-original-style="" style="box-sizing: border-box;"><tr fr-original-style="" style="box-sizing: border-box;"><td width="4.470938897168406%" valign="top" fr-original-style="" style="min-width: 5px; box-sizing: border-box; user-select: text; border: 0px solid rgb(221, 221, 221);">&nbsp;</td><td width="95.52906110283159%" valign="top" fr-original-style="" style="min-width: 5px; box-sizing: border-box; user-select: text; border: 0px solid rgb(221, 221, 221);">Traditional NPORS Card &ndash; Refresher training is advised every 3 years</td></tr></tbody></table>

Dynamic Training and Assessments Ltd

Construction

NPORS

NPORS Crane / Lift Supervisor (N405)

Whether you are embarking on your coaching journey or boast a wealth of coaching experience, Systemic Coaching Supervision presents a vibrant resource for professional and personal growth. This unique approach employs a systemic perspective to review your interactions with teams, organisations, couples, and individuals, while also delving into the dynamics within yourself. You will take another stride toward mastering the art of working with complex systems through Systemic Coaching Supervision. Guided by one of our seasoned supervisors, this process will:&nbsp;1. Heighten your self-awareness as a coach.2. Unearth strategies to enhance the depth and breadth of your coaching practice.3. Strengthen your commitment to ethical conduct and best coaching practices.4. Recharge and rejuvenate yourself for the demands of this rewarding but challenging work.&nbsp;Within a nurturing cohort, you will encounter the same level of collaboration and wisdom that you have grown to rely on in Organisation and Relationship Systems Coaching (ORSC&trade;). CRR Global&rsquo;s coaching supervision, rooted in systemic principles, provides invaluable support for the vital work you undertake with teams and intricate systems.&nbsp;Our team coaching supervision sessions fulfil the requirements for your<a href="https://coachingfederation.org/credentials-and-standards/team-coaching#:~:text=By%20earning%20the%20ACTC%2C%20candidates,advanced%20skills%2C%20expertise%20and%20experience." fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;">&nbsp;Advanced Certification for Team Coaches (ACTC) accreditation via the ICF.</a>&middot;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;Intimate groups&middot;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;Engage in a virtual program consisting of four 75-minute sessions&middot;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;Cultivate this beneficial routine for coaching professionals&middot;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;Partake in systems-inspired introspection led by an experienced ORSC coaching supervisor&middot;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;Further enrich your skills in team and systems coaching, elevate self-awareness, and explore ethical standards and best practices&middot;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;Utilise a framework that facilitates system alignment and collective action&middot;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;Eligible for five hours of ICF resource development credits&nbsp;Fulfil the required five hours of group coaching supervision needed for the Advanced Certification in Team Coaching (<a href="https://coachingfederation.org/credentials-and-standards/team-coaching#:~:text=By%20earning%20the%20ACTC%2C%20candidates,advanced%20skills%2C%20expertise%20and%20experience." fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;">ACTC</a>). Explore the transformative power of reflective practice in enhancing your coaching skills. Utilising CRR Global&rsquo;s Meet, Reveal, Align &amp; Act model as your guide, you will reinforce your capacity for systems thinking and unpack your experiences to evolve as a more proficient practitioner.

Whether you are embarking on your coaching journey or boast a wealth of coaching experience, Systemic Coaching Supervision presents a vibrant resource for professional and personal growth. This unique approach employs a systemic perspective to review your interactions with teams, organisations, couples, and individuals, while also delving into the dynamics within yourself. You will take another stride toward mastering the art of working with complex systems through Systemic Coaching Supervision. Guided by one of our seasoned supervisors, this process will:
 
1. Heighten your self-awareness as a coach.
2. Unearth strategies to enhance the depth and breadth of your coaching practice.
3. Strengthen your commitment to ethical conduct and best coaching practices.
4. Recharge and rejuvenate yourself for the demands of this rewarding but challenging work.
 
Within a nurturing cohort, you will encounter the same level of collaboration and wisdom that you have grown to rely on in Organisation and Relationship Systems Coaching (ORSC™). CRR Global’s coaching supervision, rooted in systemic principles, provides invaluable support for the vital work you undertake with teams and intricate systems.
 
Our team coaching supervision sessions fulfil the requirements for yourAdvanced Certification for Team Coaches (ACTC) accreditation via the ICF.
· Intimate groups
· Engage in a virtual program consisting of four 75-minute sessions
· Cultivate this beneficial routine for coaching professionals
· Partake in systems-inspired introspection led by an experienced ORSC coaching supervisor
· Further enrich your skills in team and systems coaching, elevate self-awareness, and explore ethical standards and best practices
· Utilise a framework that facilitates system alignment and collective action
· Eligible for five hours of ICF resource development credits
 
Fulfil the required five hours of group coaching supervision needed for the Advanced Certification in Team Coaching (ACTC). Explore the transformative power of reflective practice in enhancing your coaching skills. Utilising CRR Global’s Meet, Reveal, Align & Act model as your guide, you will reinforce your capacity for systems thinking and unpack your experiences to evolve as a more proficient practitioner.

CRR UK

Team Coaching Supervision for the Systems Coach

Brighton

Southend on Sea

Droitwich Spa

Portsmouth

Rotherham

Manchester

Leeds

Slough

Bingley

Newport

Peterborough

Milton Keynes 

Nottingham

Paisley

Birmingham

Luton

Hull

Northampton

Bedford

Liverpool 

Swansea

ONLINE STUDY - In your own time (approx. 6 hours study time) +
CLASSROOM SESSION - Morning, Afternoon or Evening session (approx. 3 hours)



Awarding Body: Open College Network (OCN) Credit for Learning
Award Level: Level 4 (Foundation Degree Level) - Ireland Level 6
CPD Certified: Yes (CPD Accreditation)
Minimum Age: 18 (16 with parental consent)
Entry requirements: None. (English Level 2 desirable)
Training Locations: Study online + Classroom
 
OCN Accredited at UK Level 4 (Ireland Level 6)

 
PART 1 - Theory: Complete this part of your course online at home or work in your own time (stop and start learning when it suits you). Can be completed on multiple devices - smart phones, kindle, laptop, tablet etc.

PART 2 - Skills and Practical Development:
Covers advanced specialised phlebotomy techniques to give you the leading edge as a phlebotomist. Learn to use a wide range of non-routine equipment.


Attend a classroom location to complete your practical training.


Please make sure you verify the precise dates and timings of your course when you receive your booking confirmation, as it may vary from the information provided above.


Course Itinerary:
PART 1 - THEORY (ONLINE)
M00 - Introduction:
Learning outcomes, Assumptions and Overview.
M01 - Basic Phlebotomy - revision:
Recap of basic phlebotomy theory and practice - precursor to
the advanced course.
M02 - Aspirated and Vacuated Systems:
Open systems (Syringe & Needle), closed systems (Vacutainer & Monovette), Alternative closed systems, Using Monovette - aspiration and evacuated techniques, monovette adapter systems.
M03 - Specialised and Advanced Phlebotomy Equipment:
The centrifuge - overview. Safe operation and use. Managing a centrifuge breakage or spillage.
Equipment and practices in unusual situations.
Patients with special needs and requiring specific attention.
Equipment preparation for blood samples that are collected at
0 degrees, 37 degrees C and other non-standard conditions.
A look at advances in technology and how to use the latest devices.
M04 - Point of Care Testing:
What is POC Testing? Advantages, Disadvantages and Clinical
Outcomes. Comparison of POC with lab testing. 10 common POC tests. Roles for phlebotomists performing POC Tests.
M05 - Neonates and Children:
Sample collection from new-born to pre-adult. A detailed overview of legal principles of law including child consent and child protection for phlebotomists. Neonatal and child blood collection equipment.
A comprehensive look at heel and finger-prick procedures including
microtainers, lancets and capillary tube collection. Detailed heel prick procedure. Paediatric finger prick collection. The life-threatening hazard of over-collecting. Communication techniques in differing age bands.
Consent and the law. Basic principles of lawful consent for neonates and paediatric patients. Child protection.
Detailed analysis of neonatal and paediatric blood collection including Guthrie card collection. Neonatal bottles - colours and tests. Paediatric blood gases collection.
Butterfly needles - when to use. Blood tests during pregnancy. Neonatal blood screening - nine conditions covered. Bilirubin in neonates.
M06 - Geriatric Patients:
The challenges of phlebotomy in older people. Understanding skin changes and venepuncture implications. A profile of common
geriatric blood tests. Age related problems. Procedural precautions.
M07 - Special Procedures:
Drawing blood from back of hand. Drawing blood from lower limb veins. Managing the unwilling or difficult patient. Managing the psychiatric patient. Managing the isolated patient. Non-routine blood tests. Managing the latex allergy patient (type 1 and type 4 reactions). Latex indicators. Sample handling - non-routine procedures. Drug trials and research projects.
M08 - Special Tests and Sample Handling Procedures:
A look at sample collection at specific times of day and night,
samples that are protected from light, collected on ice and
collected at body temperature. Procedures for each group - collection notes, analytic time, optimal collection time and notes for each group.
M09 - Advanced Phlebotomy Tasks:
Additional procedures. Maintaining POC equipment. Stock control and stock rotation. Quality control. Data entry. Product evaluation. Training and competency evaluation.
M10 - Alternative Environments:
A step-by-step look at non-clinical phlebotomy environments including private testing, DEFRA, forensic and police, cord blood collection, DNA analysis, veterinary services, overseas and volunteering.

PLEASE NOTE THAT PART 1 SHOULD BE COMPLETED
BEFORE JOINING US FOR YOUR PRACTICAL TRAINING

PART 2 (CLASSROOM)
MORNING , AFTERNOON OR EVENING SESSION:

1 - Welcome, introductions and overview:
- Classroom - health & safety briefing, schedule overview.
- Virtual Classroom - audio/visual checks and registration. Unpacking and overview of your training kit.
2 - Syringe and Needle (open system): Correct use and applications.
3 - Monovette (open and closed systems):
Using the Monovette system in aspiration mode - correct use and applications.
Using the Monovette system in evacuated mode - correct use and applications.
4 - IR Vein Detector:
Demonstration of the IR vein detector for assisting in detection of difficult veins.
5 - Veins in back of hand:
Detecting suitable veins in the back of the hand.
6 - POC testing:
Point of Care Testing - use of glucose meter to demonstrate a typical POC test procedure. Correct use and overview of other POC test devices.
7 - Using lancets (finger collection)
We look at the correct use of lancets for POC testing and whole blood micro-collection.
8 - Using lancets (heel collection)
We look at the correct use of lancets for neonatal blood spot tests (Guthrie Test).
9 - Capillary collection
Using glass capillary tubes for micro-collection. Correct use and handling.
10 - Microtube collection
Correct use of BD Microtainers (and similar micro-collection bottles) - collection and handling.

This course is supported with downloadable resources and may include extra video segments to reinforce your practical training.
 
(THE COURSE DELIVERY AWARDS SAME NATIONALLY RECOGNISED AND DUALLY ACCREDITED QUALIFICATION AS OUR VIRTUAL CLASSROOM COURSE VERSION)



Geopace Training

Allied Health

Allied Health Professions (AHP)

Blood Taking

Healthcare Workers

Venepuncture

Phlebotomist

Phlebotomy

Accredited Phlebotomy

Healthcare

The UK's first and only Level 4 qualification in Phlebotomy (equivalent to Ireland Level 6)

    FDSc (Foundation Degree Level) qualification

    Nationally Recognised certificate

    Dually accredited: Open College Network  and CPD

    Covers both aspirated and evacuated systems

    Covers specialised blood collection systems & methods

    Classroom or Virtual Classroom learning options

    Comprehensive Training Kit is provided when booking our Virtual Classroom option (yours to keep)

    Complete your training from beginner to advanced level

    This course either follows on from our Introduction to Phlebotomy Course  or can be combined with our introductory course as part of a course package (see below)

    Available to candidates who have completed (or are currently enrolled to complete) our Introduction to Phlebotomy Course or have previous phlebotomy practical experience.


Advanced Phlebotomy - Skills & Techniques (GPT005)

Bournemouth

London Waterloo Academy

Flight Attendant

Stewardess

FLIGHT ATTENDANT VIRTUAL VIA ZOOM COURSE, EVENINGS

Registration Fee

Course Fee

Learn how smart property investors create Passive Income and Long-term Wealth through property.&nbsp; The key is the right Property Investment strategy, discover how to:Create &pound;1,000s in recurring property income year after yearSupercharge property profits, value and rentSecure financial freedom through propertyRecycle your investment capitalBuild a portfolio with limited cash investmentCreate property income without even needing a depositWe&#39;ve been investing in property for over 30 years between us, and training people for over 10 years. &nbsp;Learn the tools, techniques and strategies that we use in today&#39;s market to convert Property into Pounds and make regular, recurring profits while building real long-term wealth. &nbsp;From using your hard-earned savings to buy the right property that builds the foundations of your portfolio and financial future to showing you innovative ways to start Investing in Property, even if you don&#39;t have loads of capital now. &nbsp;In this taster session, we&#39;ll focus on the key steps you need to follow to turn Property into Pounds.

Property investment is a proven income and wealth generation tool. Ask anyone who's financially successful and they will own investment property.
But…I bet if you asked 5 people, you'd find at least one with a property horror story where it went completely wrong!
Learn the difference between making a smart property investment decision that turns Property into Pounds rather than getting lured into the wrong type of property deal that loses value, makes a loss and drags you down!
Discover our foolproof system based on over 30 years of combined experience to turn Property Into Pounds
Identify more valuable opportunities
Increase your property income
Reduce your risk
Make the most of your capital
Start with limited funds and build steadily
Do the right deal and 10X your profits
Learn to build a secure, sustainable property business, with tried and tested tools and techniques.
Join our free taster session to discover how you can turn Property into Pounds!





Property SQ2

Wealth Management

Property Investment

Real Estate Investing

Passive Income

Investment

Taster session. Passive income from Property. Professional Investor secrets to build a Property Portfolio, even if you're starting with little capital

Discover Property to Pounds

Webinar Seat

Stress is normal, but not natural.
Find out how to change the pattern of taking on stress and release your stored stress.
Step by step, week by week.
By the end of the course your perception will be different and you’ll have tools for life to cultivate calm and be more ‘you’.

Boundless Meditation

Meditation for Alleviating Stress

This live virtual Agility in HR (ICP-AHR) Training &amp; Certification Program enables the participants to learn:<ol fr-original-style="" style="box-sizing: border-box;"><li style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">How to adopt and apply agile principles, values, and methodologies within the HR department itself &ndash; &ldquo;Agile for HR.&rdquo; &ndash; and</li><li style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">The role of HR in facilitating and supporting the adoption of Agile practices and principles across the organization &ndash; &ldquo;HR for Agile.&rdquo;</li></ol>During this&nbsp;live-immersive interactive workshop, participants will learn&nbsp;essential concepts&nbsp;related to&nbsp;&ldquo;Agile for HR&rdquo;&nbsp;through&nbsp;practical, easy-to-follow, hands-on exercises. By actively participating, attendees will develop a comprehensive understanding of:<ol fr-original-style="" style="box-sizing: border-box;"><li style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">Agile HR processes:&nbsp;adopting iterative and incremental approaches to HR processes like performance management, recruitment, and onboarding.</li><li style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">Agile HR project management:&nbsp;This involves using Agile project management frameworks (e.g., Scrum or Kanban) to manage HR initiatives.</li><li style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">Cross-functional collaboration:&nbsp;Promoting collaboration between HR and other departments using Agile principles, such as self-organizing teams and regular feedback loops.</li></ol>Throughout the course, participants will&nbsp;acquire knowledge&nbsp;on&nbsp;&ldquo;HR for Agile&rdquo;&nbsp;and&nbsp;gain the ability to facilitate and support agile transformation within their organization. The training program includes&nbsp;relevant case studies, useful tools, and effective techniques related to:<ol fr-original-style="" style="box-sizing: border-box;"><li style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">Agile talent acquisition:&nbsp;Implementing recruitment strategies prioritizing individuals with an Agile mindset and values.</li><li style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">Agile performance management:&nbsp;shifting to Agile-friendly approaches such as continuous feedback and frequent check-ins.</li><li style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">Agile Learning and Development:&nbsp;Providing training programs that equip employees with Agile skills and mindsets.</li><li style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">Agile organizational design:&nbsp;collaborating on restructuring the organization to support Agile practices like cross-functional teams and autonomy.</li></ol>Bonus Module: Enhancing HR Agility with AI &amp; Analytics:&nbsp;This module explores the integration of AI and analytics to revolutionize HR practices, aligning them with agile principles. Participants will learn how these technologies can automate tasks, enhance decision-making, and support agile transformations across the organization. Through focused examples, the session highlights the impact on recruitment, performance management, and overall HR efficiency, offering a forward-looking approach to agile HR management.This course will be delivered through live virtual sessions via Zoom.&nbsp;There are the following dates on which you can opt for this course:<ol fr-original-style="" style="box-sizing: border-box;"><li style="color: rgb(44, 130, 201); box-sizing: border-box;" fr-original-style="color: rgb(44, 130, 201);">Agile HR | 8-10 Apr | 9 am - 2 pm BST | Weekday | 3 days - 5 hrs/day | Best for UK / Europe</li><li style="color: rgb(44, 130, 201); box-sizing: border-box;" fr-original-style="color: rgb(44, 130, 201);">Agile HR | 13-15 May | 9 am - 2 pm BST | Weekday | 3 days - 5 hrs/day | Best for UK / Europe</li><li style="color: rgb(44, 130, 201); box-sizing: border-box;" fr-original-style="color: rgb(44, 130, 201);">Agile HR | 12-14 Jun | 9 am - 2 pm BST | Weekday | 3 days - 5 hrs/day | Best for UK / Europe</li><li style="color: rgb(44, 130, 201); box-sizing: border-box;" fr-original-style="color: rgb(44, 130, 201);">Agile HR | 22-24 Jul | 9 am - 2 pm BST | Weekday | 3 days - 5 hrs/day | Best for UK / Europe</li><li style="color: rgb(44, 130, 201); box-sizing: border-box;" fr-original-style="color: rgb(44, 130, 201);">Agile HR | 14-16 Aug | 9 am - 2 pm BST | Weekday | 3 days - 5 hrs/day | Best for UK / Europe</li><li style="color: rgb(44, 130, 201); box-sizing: border-box;" fr-original-style="color: rgb(44, 130, 201);">Agile HR | 16-18 Sep | 9 am - 2 pm BST | Weekday | 3 days - 5 hrs/day | Best for UK / Europe</li><li style="color: rgb(44, 130, 201); box-sizing: border-box;" fr-original-style="color: rgb(44, 130, 201);">Agile HR | 9-11 Oct | 9 am - 2 pm BST | Weekday | 3 days - 5 hrs/day | Best for UK / Europe</li><li style="color: rgb(44, 130, 201); box-sizing: border-box;" fr-original-style="color: rgb(44, 130, 201);">Agile HR | 18-20 Nov | 9 am - 2 pm GMT | Weekday | 3 days - 5 hrs/day | Best for UK / Europe</li><li style="color: rgb(44, 130, 201); box-sizing: border-box;" fr-original-style="color: rgb(44, 130, 201);">Agile HR | 18-20 Dec | 9 am - 2 pm GMT | Weekday | 3 days - 5 hrs/day | Best for UK / Europe</li></ol><div fr-original-style="" style="box-sizing: border-box;">The following are the links to the essential documents that will help you make an informed decision: </div><ol fr-original-style="" style="box-sizing: border-box;"><li style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;"><div fr-original-style="" style="box-sizing: border-box;">Detailed course brochure: <a href="https://drive.google.com/file/d/1PARAqO_uN8WLtXb8e6OKoawB60afNwJ_/view?usp=drive_link" target="_blank" rel="noopener noreferrer" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;">Click Here</a>&nbsp;or download via the link below:&nbsp;</div></li></ol><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"><div fr-original-style="" style="box-sizing: border-box;"><a href="https://drive.google.com/file/d/1PARAqO_uN8WLtXb8e6OKoawB60afNwJ_/view?usp=drive_link" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;">https://drive.google.com/file/d/1PARAqO_uN8WLtXb8e6OKoawB60afNwJ_/view?usp=drive_link</a>&nbsp;</div></li></ul><ol fr-original-style="" style="box-sizing: border-box;"><li style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;"><div fr-original-style="" style="box-sizing: border-box;">Testimonials from global HR professionals: <a href="https://drive.google.com/file/d/1wYNCJAMiNQeeihcluQEY5JdBkjgYtW6S/view?usp=drive_link" target="_blank" rel="noopener noreferrer" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;">Click Here</a>&nbsp;or download via the link below:&nbsp;</div></li></ol><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"><div fr-original-style="" style="box-sizing: border-box;"><a href="https://drive.google.com/file/d/1wYNCJAMiNQeeihcluQEY5JdBkjgYtW6S/view?usp=drive_link" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;">https://drive.google.com/file/d/1wYNCJAMiNQeeihcluQEY5JdBkjgYtW6S/view?usp=drive_link</a>&nbsp;</div></li></ul>

ValueX2

https://www.valuex2.com/agile-hr-certification/
https://www.linkedin.com/company/80563537/

ICAgile's Agility in HR (ICP-AHR) Training & Certification Program by ValueX2 | 3 days - 5 hrs/day | 9 am - 2 pm UK Time

In January 2024 alone, reports were published about the SRA taking enforcement action against 3 firms and 4 individuals for failure to comply with the Money Laundering Regulations 2017. The fines issued for these non-compliances total over &pound;570,000 plus costs. The absence of staff training, or requirement to complete additional training, was noted in a number of these cases.Many of the breaches resulting in enforcement action involved failures by the fee earners to conduct appropriate due diligence, adequately check the source of funds and/or wealth or recognise and report red flags. As highlighted by enforcement action being taken against individuals as well as firms, fee earners cannot hide behind their firm when AML failures occur and may be held personally accountable by the SRA for non-compliances with the MLR 2017.This course will cover the following to assist fee earners in the application of AML in their casework.<ul fr-original-style="" style="box-sizing: border-box;"><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">How to comply with your obligations and stay compliant</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Written CRA &amp; MRA</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Client</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Booms</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Risks &ndash; what to consider?</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">PCPs &ndash; CDD &amp;EDD</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">POCA / TA</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">SOF and SOW</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">On going monitoring</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Reporting to MLRO/MLCO</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Tipping off</li></ul><h2 fr-original-style="" style="box-sizing: border-box;">Target Audience</h2>The online course is suitable for fee earners or legal practitioners that want to improve their AML knowledge.<h2 data-key="21" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Resources</h2>Comprehensive and up to date course notes will be provided to all delegates which may be useful for ongoing reference or cascade training.<p data-key="30" data-slate-fragment="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" style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Please note a recording of the course will&nbsp;not&nbsp;be made available.<h2 data-key="35" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Speaker</h2><h3 style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);"><a href="https://dglegal.co.uk/the-team/helen-torresi/" target="_blank" rel="noopener noreferrer" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;">Helen Torresi, Consultant, DG Legal</a></h3>Helen is a qualified solicitor with a diverse professional background spanning leadership roles in both the legal and tech/corporate sectors. Throughout her career, she has held key positions such as COLP, HOLP, MLCO, MLRO and DPO for law firms and various regulated businesses and services.Helen&rsquo;s specialised areas encompass AML, complaint and firm negligence handling, DPA compliance, file review and auditing, law management, and operational effectiveness in law firms, particularly in conveyancing (CQS).

In January 2024 alone, reports were published about the SRA taking enforcement action against 3 firms and 4 individuals for failure to comply with the Money Laundering Regulations 2017. The fines issued for these non-compliances total over £570,000 plus costs. The absence of staff training, or requirement to complete additional training, was noted in a number of these cases.
Many of the breaches resulting in enforcement action involved failures by the fee earners to conduct appropriate due diligence, adequately check the source of funds and/or wealth or recognise and report red flags. As highlighted by enforcement action being taken against individuals as well as firms, fee earners cannot hide behind their firm when AML failures occur and may be held personally accountable by the SRA for non-compliances with the MLR 2017.
This course will cover the following to assist fee earners in the application of AML in their casework.
How to comply with your obligations and stay compliant
Written CRA & MRA
Client
Booms
Risks – what to consider?
PCPs – CDD &EDD
POCA / TA
SOF and SOW
On going monitoring
Reporting to MLRO/MLCO
Tipping off
Target Audience
The online course is suitable for fee earners or legal practitioners that want to improve their AML knowledge.
Resources
Comprehensive and up to date course notes will be provided to all delegates which may be useful for ongoing reference or cascade training.
Please note a recording of the course will not be made available.
Speaker
Helen Torresi, Consultant, DG Legal
Helen is a qualified solicitor with a diverse professional background spanning leadership roles in both the legal and tech/corporate sectors. Throughout her career, she has held key positions such as COLP, HOLP, MLCO, MLRO and DPO for law firms and various regulated businesses and services.
Helen’s specialised areas encompass AML, complaint and firm negligence handling, DPA compliance, file review and auditing, law management, and operational effectiveness in law firms, particularly in conveyancing (CQS).

DG Legal

Anti-Money Laundering (AML)

Anti-Money Laundering (AML) Training For Fee Earners Course

General Delegate

A discount is available for delegates attending from firms with a current retainer contract with DG Legal (please contact us by email to admin@dglegal.co.uk for confirmation of eligibility).   If you choose this option and are not eligible, you are still bound to pay the full rate and will be invoiced accordingly.

Retainer Delegate

Become a certified UI designer<ul style="color: rgb(15, 21, 26); box-sizing: border-box;" fr-original-style=" color: rgb(15, 21, 26);"><li fr-original-style="" style="box-sizing: border-box;">Learn how to create beautiful, pixel-perfect user interfaces</li><li fr-original-style="" style="box-sizing: border-box;">Accelerate your career with an in-demand skillset</li><li fr-original-style="" style="box-sizing: border-box;">Get a professional qualification in just 12 weeks</li><li fr-original-style="" style="box-sizing: border-box;">Manage your own schedule with our flexible, self-paced online course</li></ul>Expand your career optionsUI skills are needed worldwide, and demand is growing. With a globally recognised qualification, you&rsquo;ll become a more valuable, sought-after professional.Design with confidenceYou&rsquo;ll understand the &lsquo;why&rsquo; of good UI design by knowing the principles behind it. You&rsquo;ll be able to defend your decisions and design with confidence.Work in a creative, rewarding jobUI designers add personality and visual appeal to user interfaces. It&rsquo;s an enjoyable career that rewards creativity: the perfect entry into tech for visually-minded people.A flexible, university-backed curriculumOur curriculum is university credit-rated and approved by the industry. Over 12 weeks, you&rsquo;ll learn the principles and skills you need to become a confident UI designer.<hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;">Study methodOnline, self-pacedDuration12 weeksAccess to content12 monthsQualificationProfessional Certificate in UI DesignAwarded by Scottish Qualifications Authority trading as SQAAdditional infoExam(s) / assessment(s) is included in priceTutor is available to students<hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><section style="color: rgb(15, 21, 26); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(15, 21, 26);"><section style="color: rgb(15, 21, 26); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(15, 21, 26);"><h2 fr-original-style="" style="box-sizing: border-box;">Description</h2>During this 12 week, online course you will learn:<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Introduction to UI Design</li><li fr-original-style="" style="box-sizing: border-box;">Brand and Personality</li><li fr-original-style="" style="box-sizing: border-box;">Layout</li><li fr-original-style="" style="box-sizing: border-box;">Design Principles</li><li fr-original-style="" style="box-sizing: border-box;">Interactivity</li><li fr-original-style="" style="box-sizing: border-box;">Typography</li><li fr-original-style="" style="box-sizing: border-box;">Colour, shapes and effects</li><li fr-original-style="" style="box-sizing: border-box;">Iconography and imagery</li><li fr-original-style="" style="box-sizing: border-box;">Design process</li><li fr-original-style="" style="box-sizing: border-box;">Presenting ideas</li><li fr-original-style="" style="box-sizing: border-box;">UI design tools</li></ul>You will also work on a project and your portfolio with access to weekly mentor sessions, an active student community, and support from our student success team.</section><section style="color: rgb(15, 21, 26); box-sizing: border-box;" fr-original-style=" color: rgb(15, 21, 26);"><h2 fr-original-style="" style="box-sizing: border-box;">Who is this course for?</h2><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Graphic designers and digital designers who want to upskill to UI design</li><li fr-original-style="" style="box-sizing: border-box;">UI designers who want to strengthen their knowledge and craft</li><li fr-original-style="" style="box-sizing: border-box;">UX professionals who want to become more rounded product designers</li><li fr-original-style="" style="box-sizing: border-box;">Anybody with a design background looking for a creative job in tech</li></ul></section><section style="color: rgb(15, 21, 26); box-sizing: border-box;" fr-original-style=" color: rgb(15, 21, 26);"><h2 fr-original-style="" style="box-sizing: border-box;">Requirements</h2>You don&rsquo;t need experience in design or technology to enrol in our courses, although having one or both is a definite bonus. Our students come from a diverse mix of backgrounds, including project management, development, graphic design, product management, business analysis and so on.You need to be motivated and committed. We set a high bar. Studying for one of our professional qualifications requires a certain amount of time, energy and focus.You need to be comfortable learning in English. All video lessons, course materials, webinars, correspondence and the final exam are delivered in English.</section><section style="color: rgb(15, 21, 26); box-sizing: border-box;" fr-original-style=" color: rgb(15, 21, 26);"><h2 fr-original-style="" style="box-sizing: border-box;">Career path</h2>Students typically graduate into UI Designer jobs. The average UI Designer salary in the UK with 3-5 years experience is &pound;62,500.This is based on data from Payscale, Totaljobs, Indeed, Talent, and Glassdoor</section></section><section style="color: rgb(15, 21, 26); box-sizing: border-box;" fr-original-style=" color: rgb(15, 21, 26);"> </section>

UX Design Institute 

UI / UX Design

Professional Certificate in UI Design

Learn the essentials of software development. And increase your confidence when working with developers. Why take this course?<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Talk with confidence about web and internet technologies</li><li fr-original-style="" style="box-sizing: border-box;">Build better relationships with developers on your team</li><li fr-original-style="" style="box-sizing: border-box;">Create smarter designs with a deeper understanding of technical constraints</li><li fr-original-style="" style="box-sizing: border-box;">Understand the concepts behind coding without needing to code</li></ul><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;">Who is it for?All UX professionalsFormatOnline, self-pacedDuration6 weeks (recommended)Commitment3 hours per week <hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"> What you&rsquo;ll learnOver 6 weeks, you&rsquo;ll learn about the key concepts and processes involved in software development. You&#39;ll understand how code works, so that you can collaborate more effectively with developers. Module 1The software landscapeUnderstand the relationship between hardware and software. Module 2Layers of softwareDig into each layer of the tech stack, from the front-end to the back-end. Module 3Front-end technologiesGet up to speed on the roles of HTML, CSS and Javascript. Module 4Back-end technologiesExplore the back-end, APIs and common programming languages. Module 5How developers workLearn about common development workflows, from waterfall to agile. Module 6Effective collaborationGet practical guidance on how to work well with development teams.

Coding

Software

Web Developer

Software and Coding Fundamentals for UX

Early Bird Price

A comprehensive introduction to UX design. Learn the key principles and concepts behind the UX process.Take your first steps into UXWhether you want to explore UX as a career or expand your professional skillset, this UX design fundamentals course is the perfect starting point.<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Follow 65 expert lessons that will immerse you in the theory and principles of UX Design</li><li fr-original-style="" style="box-sizing: border-box;">Learn about the techniques that underpin the UX process, like user research, affinity diagrams, and prototyping</li><li fr-original-style="" style="box-sizing: border-box;">Earn a globally recognised and university credit-rated professional qualification</li></ul><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;">Who is it for?Anybody who needs to understand UXFormatOnline, self-pacedDuration6 weeks (recommended)Commitment3 hours per week<hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;">How you&rsquo;ll benefitIf you want to really understand UX, this UX design fundamentals course for you.<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Speak confidently about UX design</li><li fr-original-style="" style="box-sizing: border-box;">Develop a mindset for problem-solving</li><li fr-original-style="" style="box-sizing: border-box;">Learn to advocate for the user - and make better business decisions as a result</li><li fr-original-style="" style="box-sizing: border-box;">Become a more rounded, valuable professional</li><li fr-original-style="" style="box-sizing: border-box;">Showcase your knowledge with a university credit-rated certificate</li></ul><div fr-original-style="" style="box-sizing: border-box;"> </div><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;">Learn the key UX design fundamentals concepts in just six weeks.Everything you need to truly grasp UX, over five engaging modules. Module 1Introduction to UX designGain a comprehensive overview of the UX design process. Module 2User research methodsLearn how to gain deep insights into customer needs and behaviours. Module 3Analysis techniquesDiscover how research gets translated into actionable insights. Module 4Defining the experienceExplore problem-solving techniques and design principles. Module 5Prototyping techniquesUnderstand the different forms of prototyping and when to use them. Exam40-minute final examGet assessed on your knowledge through a final exam.<section style="color: rgb(15, 21, 26); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(15, 21, 26);"><section style="color: rgb(15, 21, 26); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(15, 21, 26);"><section style="color: rgb(15, 21, 26); box-sizing: border-box;" fr-original-style=" color: rgb(15, 21, 26);"> </section></section></section><section style="color: rgb(15, 21, 26); box-sizing: border-box;" fr-original-style=" color: rgb(15, 21, 26);"> </section>

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