1097 Courses in Bristol

Our Level 2 Award in Moving People Safely (RQF) has been designed specifically for those who work or intend to work in a profession that requires assisting and moving people. It is perfect for those who work in a variety of health and social care settings, such as care homes.

With the recent pandemic, infection prevention and control has never been so important. This regulated and nationally recognised qualification provides learners with the opportunity to develop their knowledge of the principles of infection prevention and control, and how best to protect those around them. The QA Level 2 Award in Infection Prevention and Control (RQF) has been specifically designed for those who have a responsibility in infection prevention and control within their job roles, such as: care assistants, health care workers or other healthcare environments.

Our Legionella/Water Quality Risk Management – General Awareness course offers a basic introduction to Legionnaires' disease Management and Control.

Nigel Reed, The Dog Guardian is hosting a series of seminars revealing his easy-to-follow method for a happy and well-behaved dog.

Understanding cultural differences in the global sales environment is critical to your salespeople’s success. Developing their intercultural communication skills and knowledge of the sales and negotiation techniques of different cultures and nationalities, will help them to ensure relationships are as effective and rewarding as possible. Bespoke courses include: The impact of language and cultural differences on the sales environment Communication techniques in international sales Effective sales questions A global mindset Culture and its impact on sales Delivering on different cultural expectations Perceptions of time across cultures and the impact on sales cycles and timelines

Your grumpiest customers can become your biggest advocates if you solve their problems quickly, effectively and permanently. We supply the top tips for dealing with tricky customers so your teams can create positive outcomes from every interaction with some simple techniques that make a difference to relationships straight away. Bespoke courses include: Customer needs and expectations Communication styles and how to influence them Assertiveness The 4 psychological fears Dealing with difficult customer behaviour The power of your behaviour Five steps to customer problem solving

Our Level 2 Award in Safe Moving and Handling (RQF) is a regulated and nationally recognised qualification designed for those who work, or intend to work, in a role that involves manual handling. It is ideal for those working in a variety of environments including warehouses and shops.

Give your staff market-leading delivery skills and intercultural communication techniques with our unique course. TILT has been delivered to military and commercial clients and is seen as best-practice for those training internationally.

Refresh and revitalise your sales teams with a bespoke sales training programme that’s designed to lift their skills and motivation. Our sales experts use learner-centred and coaching methodologies to provide top tips to make a difference to success rates and relationships straight away. Stripped-back sales skills with sensational results, a bespoke course may include: Applying the steps of any sales cycle to your market Communication and relationship building Qualifying and questioning skills Prospecting and pre-call planning Making a pitch Emotional intelligence in sales Objection handling Closing the deal

Customer service just isn’t enough. Customer experience is where the secret to success lies. Build a loyal and fruitful customer base by learning how to design frictionless processes and build empathetic and solution-focused services with our bespoke courses, which include: Customer service vs customer experience The changing nature of customers and how to stay ahead Customer needs vs customer expectations How our behaviour affects those around us and how to use the power of influence Communicating with customers positively and effectively Moments that matter Building trust and integrity What to do when things go wrong