15930 Improv courses

Managing for Growth is designed for anyone who has management and leadership responsibilities within an organisation. Suitable for newly promoted managers, team leaders and supervisors through to senior managers; the objective of the programme is to develop a culture that will translate strategy into measurable outcomes by engaging these leaders to facilitate change and innovation. The programme is extremely effective at giving managers the tools and skills to deliver sustainable change and business growth. It's also been proven to reduce costs and increase profit – even before the programme has ended.   Managing for Growth is built upon three aspects common to every job:   1. Managing Resources. Ensuring that the resources available are appropriate for the tasks for which they are required and are being used effectively. Learning how to control and coordinate a mix of available resources for maximum efficiency. 2. Managing Relationships. Positively influencing people’s behaviour in order to motivate them and promote effective working. Focusing on listening skills, we share ways to improve communication and teamwork to get the best from both internal and external relationships. 3. Controlling Routines. Investigating the processes/systems/routines/series of actions that are linked together to achieve a desired outcome. Recognising the importance of controlling, developing, simplifying and following routines.   Managing for Growth shows your team leaders, supervisors and managers how to cultivate a culture of teamwork and continuous improvement within your organisation.   Focus for Action Throughout the programme the participants take part in work-based activities that will cause them to evaluate every aspect of their job and identify areas for improvement. By the end of the programme, the participants act on these action lists and implement improvement projects that will deliver measurable results.   Continuous Improvement Managing for Growth sets the framework for continuous improvement by transferring skills and knowledge enabling your team leaders to translate organisational strategies into real, measurable outcomes.   Format Designed for groups of up to 6 people, the programme is spread over 4 months with the first 7 sessions being held every 2 weeks and the final session a month later. Each session lasts approximately 2 hours.

Tuition centres play a crucial role in adapting their teaching methods to cater to individual learning styles. By understanding each student’s unique needs and preferences.

Qualification Number Level 1: 603/5291/7 Qualification Number Level 2: 600/3423/3 Minimum entry age 19 Guided Learning Hours Level 1: 30 Guided Learning Hours Level 2: 115  What does this qualification cover?  Level 1: • Know how to deliver good customer service • Know different communication methods • Know how to provide good customer service in line with organisational procedures • Know how to effectively deal with customer queries, problems and complaints. Level 2: • The principles of customer service • How customer needs and expectations are formed • The principles of responding to customers' problems or complaints • Interpersonal and team working skills • How to meet customer needs and expectations • Communicating effectively with customers • Legislation which supports the customer service process Who is it suitable for?  This qualification is aimed at learners who are new to the customer service sector and wish to improve their knowledge of this area resulting in the achievement of a nationally recognised qualification.  The qualification provides learners with the knowledge and understanding in customer service for learners who deal, or intend to deal, with customers on a daily basis as part of their job role and is applicable to a variety of work environments. This qualification is suitable for learners aged 19 and above. What are the entry requirements? There are no specific recommended prior learning requirements for this qualification. How is this qualification structured? Level 1: The qualification is made up of one mandatory unit: • Unit 1 Customer Service Principles Level 2: The qualification is made up of two mandatory units: • Unit 1 Supporting the customer service environment • Unit 2 Delivery of effective customer service How is it assessed? This qualification is assessed via an internally assessed and externally verified portfolio of evidence. Funding for our qualifications This qualification is available fully funded under the Adult Education Budget funding stream and is free to the candidate.

A level one-to-one tuition

WHETHER YOU HAVE TO CHAIR A MEETING, PITCH A PROPOSAL OR SPEAK AT A CONFERENCE YOU NEED GOOD COMMUNICATION AND PRESENTATION SKILLS. Addressing a group of people with assurance and confidence does not come naturally to everyone. Our presentation skills training courses will teach you how to conquer your fears and give a successful and memorable performance. We will tailor the training to your specific needs, from coaching before an important keynote or honing your pitch to improving your negotiation and influencing skills, or learning how to network effectively. A TYPICAL COURSE CAN COVER: * Recognising the strengths of your own communication style * Using the different elements of voice and body language effectively * Conquering your nerves and use body language to your advantage * Pitching presentations so they meet your audiences’ needs * Structuring a presentation so the audience is engaged from start to finish * Using visual aids * Handling questions All our presentation skills training is bespoke, with options including one-to-one coaching, combined training and coaching programmes and group training courses. All these courses can be delivered virtually, as well as face to face. As many of the skills needed to give a good presentation are shared with media interviews, we frequently combine our presentation skills and media interview skills training. VENUE We deliver courses in the most appropriate format for your circumstances – whether face to face or online. Face to face courses are portable: they can be held in purpose-built studios, at your own offices or at an external venue. In the latter two cases, we create a mock studio for the practical exercises. Online courses give you flexibility and enable you to offer training to delegates from all over the world. We have run virtual courses for people from the Far East, South Asia, North America and Europe, as well as the UK.

A professional for direct customer support within all sectors and organisation types.

Our ‘Professional Behaviour – A workplace Priority’ training programme provides delegates with a set of tools and increased knowledge to deal with the issues of bullying and harassment appropriately as they arise. These issues are far from easy and for many managers, the reality of dealing with complaints of this nature is both time consuming and stressful Currently it is estimated that bullying and harassment costs the UK economy £18 billion a year in lost productivity, staff retention and legal costs. Our bespoke and specialized services, developed to meet your organizational requirements in these challenging areas, can reduce stress levels, develop increased awareness, and better understanding. In addition to this face to face training, NGT will assess your organisation’s current position and where you would like it to be as its future unfolds; we will help your organization to identify improvements and assess the benefits to you of making them; we will work with you to implement the agreed solutions, at a time and in a way that fits with your operational needs; we will help you track the benefits both long term and short term via regular monitoring, evaluation, and continued discussion. Our facilitator is highly experienced in delivering this training to all levels of staff and NGT welcomes your enquiry to take this matter forward. https://www.nationalgendertraining.co.uk/courses/lgbtqia-awareness/#faq -------------------------------------------------------------------------------- How is this course delivered and how long is it? This is a face to face course only and lasts a full day Is the course accredited? Yes, it is a CPD accredited course Who is it for? Although it will benefit managers of all grades it is equally important that all staff are made aware of these issues How much does it cost? Course fees are fixed at a fair daily rate, details of which are available upon enquiry. Travel costs are extra. How large are the groups? We can only effectively deliver this course to groups of 15 people or less. Will you be able to deliver the course at my workplace? Based in the Midlands, we are well suited to travelling to all corners of the UK, enabling us to deliver this programme to you at your location.

Take your riding to the next level and gain an instructor qualification. Choose from 4 - 11 week training courses in Canada, Switzerland or New Zealand.

Manage the day to day operations involved in supply chain.

Virtual course for parents of adult children at risk/pre manifest. -------------------------------------------------------------------------------- We are pleased to invite you to our virtual course for parents of adult children at risk/pre manifest. This is an opportunity to improve your knowledge of the issues surrounding your adult child at risk, share your experiences and gain ideas of support available for yourself and your adult child. This is a 5 week course running from Thursday 22 February 2024 10am -11.30am until Thursday 21 March, with the final session being an extended session narrative therapy session facilitated by Riverbank Psychology. There will be the opportunity to join a follow up support group. Week 1 – Thursday 22 February 2024 10am Welcome and overview of support available from the Huntington Disease Association. Speaker: James O’Connor – Team Leader HDYES – Huntington’s Disease Association Week 2 – Thursday 29 February 2024 10am Genetics: How to access testing, the process and family planning options Speaker: Chris Platt – SHDA – Huntington’s Disease Association Week 3 – Thursday 7 March 2024 10am Research update and what next Speaker: Nataile Saad - Research Sister - Welcome Trust Southampton University Hospital Week 4 – Thursday 14 March 2024 10am Finances planning ahead Speaker: Lisa Pearson - Financial Advisor - Asset management Week 5 – Thursday 21 March 2024 9.30 -12.30pm (note longer session)* Narrative Therapy: Coping with Feelings, supporting a loved one and self-care. Mariangels Ferrer – Clinical Psychologist – Riverbank Psychology * We will invite previous course participants to this part of the course but can only accommodate a maximum of 12/14 people on the day. The focus of Narrative Therapy in this group is to participate in a creative activity that explores identity through values, beliefs, and support systems, enabling us to make connections to our external lives which will be sustainable in our everyday lives. Mariangels Ferrer Duch is a Clinical Psychologist trained in Narrative Therapy who will be facilitating a three-hour Narrative Therapy session. The focus of the session will be upon the many small things that are important to us in life which can often be overlooked in times of stress. We hope the conversation will help to mutually inspire us all! We take your privacy seriously and promise to never sell your data. You can find out more about your rights, how we use your personal information and how we keep your details safe and secure by reading our privacy policy here. For more information email info@hda.org.uk [info@hda.org.uk] or call 0151 331 5444.