Description

Manage the day to day operations involved in supply chain.

Transport And Warehouse Operations Supervisor Level 3

Course Duration / 12 Months Level 3

Apprenticeship Standard

Course Overview

The broad purpose of the occupation is to manage the day to day operations involved in supply chain, ensuring activity, personnel and/or vehicles meet customer expectations along with regulatory and legal requirements. The standard allows you to specialise in one of two areas; the transport supervisor ensures the safe and compliant utilisation of all drivers and equipment whilst the warehouse supervisor ensures the provision of a professional incoming goods, storage and dispatch service to customers.

Duty 1 Deliver good customer service to internal and external customers as per agreed contracts and organisation's process.

Duty 2 Monitor and record staff performance and behaviour including recruitment, allocation and right to work entitlement.

Duty 3 Ensure that the transport operation centre or warehouse is working efficiently, using IT systems and promote productivity.

Duty 4 Brief and debrief team members on a daily basis to provide information, advice and guidance.

Duty 5 Plan the training needs of transport/ warehouse operatives to ensure regulatory compliance.

Duty 6 Follow internal and external audit procedures for transport and warehouse operations.

Duty 7 Monitor and report on the day to day operational performance of the supply chain.

Duty 8 Organise and plan the use of resources.

Duty 9 Ensure correct personal protective equipment is issued and maintained for the team.

Duty 10 Identify opportunities to improve organisations processes and practices.

Duty 21 Supervise receipt of goods, ensuring the correct goods are received, handled safely, ensuring any risks are identified.

Duty 22 Supervise stowing of goods into storage in order to optimise space, improve distribution and preserve condition inline with health and safety and reduce risks.

Duty 23 Supervise reverse logistics operations in line with environmental and company policy.

Duty 24 Supervise the replenishment, picking, packing and decanting of goods.

Duty 25 Oversee the dispatching of goods; identifying any problems with goods or special instructions.

Duty 26 Carry out stock control and stock checks to ensure that appropriate stock levels are maintained.

Duty 27 Ensure the workplace is clean and tidy, meet the required hygiene and fire safety standards.

Duty 28 Monitor and record checks of racking and mechanical handling equipment.

Transport And Warehouse Operations Supervisor Level 3

Course Content

Knowledge

Recruitment and selection process and practice

Factors that affect workplace efficiency and how these can be managed

Organisational and individual KPIs and strategies for meeting these.

People management policies complaint with ACAS

Organisational procedures for delivering customer service, managing customer accounts

The application of Health and Safety regulations in transport and warehousing operations.

Road traffic incident procedures and offences both UK and International

Environmental impact of transport and warehousing operations

IT systems and tools used to manage transport and warehouse operations

Stock management processes and procedures

Stowing procedures to nominated warehouse locations

Picking schedules and dispatch times

Insurance requirements for fleet operators including level of cover, causes of invalidation

Skills

Identify skill and knowledge gaps in own performance and team performance

Plan training to meet the requirements of the business and the team members

Lead team and departmental communications and meetings

Ensure vehicle, driver and load documentation is available for the journey

Ensure the vehicle is safe and legally loaded and vehicle is marked and labelled compliantly

Use IT equipment and systems for the role such as telematics

Plan and review warehouse compliance and efficiencies

Lead and review the process for returned, damaged goods, customer bespoke and direct orders

Supervise loading to ensure correct procedures are used

Communicate with internal and external customers

Identify and propose innovative business improvements

Carry out risk assessments appropriate to work environment

Lead team and departmental communications and meetings

Carry out disciplinary and manage grievances as per organisational guidelines

Behaviours

Demonstrate the organisations values to promote and enhance brand reputation.

Demonstrate ownership and responsibility for their own safety and that of others

Take ownership for your own performance and training committing to self-improvement.

Positive attitude and approach to their work even when priorities and working patterns change

Use own initiative when needed to ensure that employer needs and expectations are met

Approachable and open to changeTreat equipment and technology responsibly and with respect

Course Images

Transport And Warehouse Operations Supervisor Level 3

By Rachel Hood

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