49 Impressions courses delivered On Demand

The Primacy Effect influences lasting impressions, determining the quality of the relationship in the future. Moments of Truth are 'touch points' in time that a customer evaluates when giving you a service 'score.' Understand the ten tips for great greetings and introductions. Choose your opening words wisely and we will show you how to balance professionalism with 'personalism.' LEARNING OBJECTIVES Explain the Primary Effect's influence on first impressions, Apply 10 tips for great greetings, Identify how to use name tags and professional greeters when appropriate, Implement effective greeting words choices TARGET AUDIENCE Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Understand the importance of holding the receiver properly to maintain energy and vocal quality and how to vary your rate of speech to maintain listener interest. Adjust your voice to match the purpose of the call. Lowering your vocal range sends a more controlled image. Listen to learn the purpose of the call. Don't interrupt. Ask questions to clarify understanding. Learn how to flawlessly place calls on hold or transfer like a pro. Your customers will appreciate you! LEARNING OBJECTIVES Apply guidelines for physically handling the telephone, Implement voice guidelines, Apply effective telephone greetings, Transfer calls to make great first impressions TARGET AUDIENCE Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Moments of Truth are 'touch points' in time that a customer evaluates when giving you a service 'score.' Apply our 10 tips for great greetings md introductions. Discover why it is important to choose your opening words selectively. We will show you how to strike the perfect balance between professionalism and 'personalism'. LEARNING OBJECTIVES Describe the Primary Effect's influence on first impressions, Implement effective greeting words choices, Balance professionalism with personalism TARGET AUDIENCE Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Likability is the core of all positive interpersonal relationships. Let us show you how you can increase your likability. Understand what the key things are to note regarding your body language, speech and energy levels when influencing others. We will show you how to create a great first impression and inspire others to act. LEARNING OBJECTIVES Apply psychological secrets of likeability that influences outcomes, Create great first impressions, Inspire others to immediate action and cooperation TARGET AUDIENCE Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Words can make or break or break a good first impression. Choose them carefully. Discover why it is important to use positive language, expressing what you can do, not what you can't. Understand how to be specific in your written and spoken communication and how to end your sentences appropriately. Be careful how you express yourself. You may not be preventing wars, but one word can save or lose a valued customer! LEARNING OBJECTIVES Explain the power of words used in business, Choose appropriate, more powerful word choices, Edit writing to use less words for more impact TARGET AUDIENCE Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Your professional image should reflect not only your business's social norms, but also allow you the freedom to express yourself as a person. Understand the five professional image strategies and what makes each one unique. Discover how a professional image also includes good grooming, upright posture, being punctual, word articulation, effective listening, reliability, responsiveness, respect, and courteousness. LEARNING OBJECTIVES Explain the importance of projecting a professional image, Implement five strategies for professional dressing, Demonstrate behaviors and characteristics of professionalism TARGET AUDIENCE Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Implement areas that could use improvement, based on your service assessment. Courteous behavior determines how customers perceive the quality of your goods and services. Understand how to apply the customer care courtesy model that includes being right, ready, recommending solutions, and resolving problems. Discover how you can go beyond the basics of courtesy behaviors. LEARNING OBJECTIVES Complete a courtesy self-assessment, Explain the impact of courtesy on your bottom line, Implement a powerful Customer Care Courtesy Model TARGET AUDIENCE Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

COURSE OVERVIEW Discover the technique to embrace responsibility and show the skills of a manager by taking this training on how to Become a Great Leader. Being appointed as a senior figure in a team or organisation is a privilege and a sign that people have confidence in your abilities. With this tuition, you will be able to hit the ground running and quickly show that you have the capability to inspire and direct the collective efforts of your team members.  This Leadership coaching covers all aspects of people management and organisational qualities that enable success in the workplace. Ideal for first-time managers who want to show dedication and enthusiasm in their new role, you will be taught valuable techniques incorporating psychology, cultural behaviour, and emotional intelligence.  This is the perfect opportunity to make the most of your first moments as a manager and avoid negative impressions from your team.   This best selling Become a Great Leader has been developed by industry professionals and has already been completed by hundreds of satisfied students. This in-depth Become a Great Leader is suitable for anyone who wants to build their professional skill set and improve their expert knowledge. The Become a Great Leader is CPD-accredited, so you can be confident you're completing a quality training course will boost your CV and enhance your career potential. The Become a Great Leader is made up of several information-packed modules which break down each topic into bite-sized chunks to ensure you understand and retain everything you learn. After successfully completing the Become a Great Leader, you will be awarded a certificate of completion as proof of your new skills. If you are looking to pursue a new career and want to build your professional skills to excel in your chosen field, the certificate of completion from the Become a Great Leader will help you stand out from the crowd. You can also validate your certification on our website. We know that you are busy and that time is precious, so we have designed the Become a Great Leader to be completed at your own pace, whether that's part-time or full-time. Get full course access upon registration and access the course materials from anywhere in the world, at any time, from any internet-enabled device.  Our experienced tutors are here to support you through the entire learning process and answer any queries you may have via email.

PA TELEPHONE SKILLS CERTIFICATION Learning PA telephone skills is absolutely essential for current and aspiring personal assistants looking to refine their craft and sharpen their telephone skills. It is also important for managers and supervisors who are looking for tips to improve the overall performance of their PAs. This course provides a comprehensive guide to essential PA telephone skills, such as making the best first impressions, taking messages effectively, and being organised and calm under pressure. From the most professional greetings to use, having the right timing and how to be genuinely charming, to the ways of taking and delivering messages properly, this course covers everything you need to know about effective PA telephone skills. YOU WILL LEARN: * How to make the best first impression by using the right greetings and being charming * The perfect timing when taking calls * How to be organised and efficient when taking and delivering messages * How to be calm and professional under pressure BENEFITS OF TAKING THIS COURSE: * You will have the skills to help you in your PA role * You could improve your chances of receiving a promotion * You will improve your relationship with your boss and ensure a smooth office process * You will avoid the potentially devastating consequences of jeopardising important company relationships

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