20 Facilitation Skills courses

A two-day programme designed to equip mediators, facilitators, coaches and change agents with the skills and processes that they need in order to resolve team conflicts across a diverse range of industries.

Facilitation Skills Training

Person Centred Planning: the act of listening to each other creates relationship and strengthening trust and inclusion within the team. If well facilitated In creating a shared vision, groups of people build a sense of commitment together. They develop images of the future they want to create together, along with the values that will be important in getting there and the goals they want to see achieved along the way. COURSE CATEGORY Person Centred Planning Team Building and Leadership DESCRIPTION How to facilitate Person Centred Planning? How is it different from any other kind of meeting or planning? Person Centred working is great – but how exactly is it facilitated? How does it differ from ‘chairing a meeting” What skills and processes enable the group to work together effectively and avoid going off at tangents or dissolving into an unfocussed ‘discussion’ Person Centred Planning: the act of listening to each other creates relationship and strengthening trust and inclusion within the team. If well facilitated In creating a shared vision, groups of people build a sense of commitment together. They develop images of the future they want to create together, along with the values that will be important in getting there and the goals they want to see achieved along the way. Making inclusive action plans using full participation and graphic facilitation Drawing on the planning tools MAPS [https://inclusive-solutions.com/product/maps-process-step-by-step-guide/] and PATH [https://inclusive-solutions.com/product/path-process-step-by-step-guide/] (Pearpoint, Forest and OBrien 1997) and other facilitation sources we use both process and graphic facilitation to enable the group to build their picture of what they would love to see happening within their organisation/community in the future and we encourage this to be a positive naming, not just a list of the things they want to avoid. In this training we make this facilitation explicit and attempt to model, teach and enable practice of key skills and processes. Jack Pearpoint, Marsha Forest and John O’Brien developed these innovative PCP approaches in North America and they are being used successfully in many parts of the UK. The planning can focus on an individual, group or organisation and provides a powerful problem solving opportunity, which is flexible and robust enough for many occasions. Tell the story, find the dream, touch the nightmare, and explore who you are, what are the gifts and strengths of the person or group, what are the needs of those present and what is the action plan for the future? TESTIMONIALS LEARNING OBJECTIVES 1. Participants understand group and graphic facilitation processes for Person Centred Planning 2. Participants have skills and confidence to facilitate PATH [https://inclusive-solutions.com/product/path-process-step-by-step-guide/]/MAP [https://inclusive-solutions.com/product/maps-process-step-by-step-guide/] processes 3. Participants learn graphic as well as process facilitation skills. 4. Strengthens practitioners inclusive practice 5. Provides additional tools for those involved in inclusive work in schools and the wider community 6. Further develop problem solving and planning skills WHO IS IT FOR ? * Person Centred Planning Facilitators * Multi Agency Teams * Social workers * CAMHS teams * Year Managers * Primary and secondary staff teams * Early Years and School based Practitioners * Heads and Deputies * SENCOs * Advanced Skills Teachers * Primary and secondary teachers * Local Authority Support Services * Voluntary Organisations COURSE CONTENT The course answers the questions: * Need to find new ways to facilitate Planning? * How to facilitate Person Centred Planning? * How is it different to any other kind of meeting or planning? * Person Centred working is great – but how exactly is it facilitated? * What are the skills and processes that will make the group work really well and a wonderful graphic to be created? * Bored with annual reviews, transition plans and review meetings? * Want to find a way of making meetings and planning feel more real and engaging? * Need an approach, which engages a young person respectfully together with his or her family and friends? * Want the ultimate visual record of the process of a meeting, which will help everyone, keep track? * Want to problem solve and plan for the future of a small or large group, service or organisation up to the size of an LA? Inclusive Solutions offer an introductory day to facilitating person centred planning or a 3 – 10 session course which is practical as well as values based. Participants will receive direct individualised coaching and training. We will cover: * Group and Graphic Facilitation processes * Use of music and dramatic participation methodology * The person being at the centre * Family members and friends being full partners * Planning reflecting the person’s capacities, what is important to the person and specifying the support they require to make a full contribution to their community * Planning building a shared commitment to action that will uphold the person’s rights * Planning leading to continual listening, learning and action and helping the person get what they want out of life. * Essential Lifestyle Planning, * PATH [https://inclusive-solutions.com/product/path-process-step-by-step-guide/] * MAPS [https://inclusive-solutions.com/product/maps-process-step-by-step-guide/] * Personal Futures Planning

This one day training will give learners an overview of how to deliver Cognitive Stimulation Therapy (CST). CST is a brief evidence-based group treatment for people with dementia. This interactive course will include a background about CST and how it can be used, research overview and detailed presentation of the treatment, including video footage and role-play.

This very practical workshop has a simple objective: to help you prepare, design and deliver memorable and high-quality presentations. This programme will help you: * Use a proven, structured tool-kit when designing and developing presentations * Benefit from short cuts and best practice when designing and using Powerpoint presentations * Select the right information, examples, exercises and activities - and use them well * Prepare and structure a presentation or session appropriate to the audience, and to best achieve your objectives * Maintain audience or group interest * Develop and practise presentation skills to improve your voice tone, speech power and body language * Use practical methods to control nerves and anxiety - develop higher levels of confidence and credibility * Command a room, hold attention and create a high impact 1 INTRODUCTION * Personal objectives * Key messages and learning objectives of the workshop 2 PRESENTATION SKILLS * What does good look like? * Exercise: Characteristics of high/low impact presentations * Presenting yourself as a 'winner' * The energy / attitude model * Exercise: Being a winner 3 PREPARATION SKILLS - EIGHT STEPS TO PREPARING A GREAT PRESENTATION, PLUS POWERPOINT TIPS •The magic circle • How to 'assume the role' when presenting • The eight steps • Step 1 - develop your objectives - The five questions that you must answer before preparing your presentation - Defining your objectives and outcomes - Creating a first draft - Step 1 exercise • Step 2 - analyse your audience - Doing your homework: audience, event, venue - Developing a pre-event check-list - Methods and means for researching your audience - Step 2 exercise • Steps 3 and 4 - structure the main body of your presentation and state the main ideas - Ways to structure your presentation for maximum impact - Balancing and managing content and topics - Organising your information: 6 options and methods - Your 'one main point' and creating a 30-second summary - Steps 3 and 4 exercises • Step 5 - decide on supporting information, using the toolkit - Making your case convincing: ways to support your claims - Selecting and using relevant and interesting examples - Quotes, case studies and printed material - Presenting statistics, tables and graphs - Ways of maintaining visual interest - Transitions and links, creating a 'golden thread' - Step 5 exercise: Creating compelling stories and anecdotes 4 • Step 6 - create an effective 'opening' - Claiming the stage and creating a good first impression - The three most powerful ways of opening a presentation - The five elements of a strong opening - Step 6 exercise: Participants work individually to prepare an opening, focusing on personal introduction, and then deliver to the group, with structured feedback • Step 7 - develop transitions - Step 7 exercise / examples • Step 8 - create an effective close - Signalling and sign-posting; the importance of, and how to do it effectively - Five ways to close a presentation successfully - Step 8 exercise / examples • Presentation design and Powerpoint - An interactive review of participants' own real-life past presentations and advanced tips and techniques on using Powerpoint effectively 4 FACILITATION SKILLS * The three main types of group activity - triads, teams and main group * How to select the right activity, define the objectives, set it up and run the debrief * Using energisers - with examples * Exercise: Dealing with 'difficult' behaviours * Exercise: Working in triads, design and deliver 5 TIPS AND TRICKS: PRESENTATION AND FACILITATION * 10 reasons why facilitation fails * Five golden rules for success * Defining the session goals and the facilitation plan * Open and closed questions - why and when to use * Using a 'car park' to manage unresolved issues * Using AV aids - tips and tricks * Exercises: Including participants working in pairs to prepare a short section form of one of their own presentations 6 PUTTING IT ALL TOGETHER * Summary of key learning points * Action plan

CHAIRING OR FACILITATING A PANEL DISCUSSION IS A PARTICULAR SKILL. When many experts and specialists in their field are asked to do this, they discover that it is not as easy as they imagined. Pitching and introducing the session, involving everyone, promoting audience engagement, dealing with difficult panellists and ending the discussion can all be a challenge for inexperienced facilitators. Our panel facilitation training workshop focuses on providing delegates with the techniques and confidence they need to chair panel debates effectively. It is delivered by BBC presenter Martine Croxall and is highly interactive, blending theory with practical exercises. During the course, you will learn: 1. the best way to prepare, including audience analysis and research 2. how to pitch a panel 3. how to introduce a panel 4. how to involve everyone in the discussion 5. the best way to promote audience engagement 6. how to deal with difficult panellists 7. how to end a discussion Each delegate will have the chance to chair a panel discussion, with the other delegates and Martine playing different roles as panellists.

Circles of adults [https://inclusive-solutions.com/problem-solving/#circleofadults] is a process that ‘listens deeper’ to generate reflective problem solving that can create lasting behaviour change and effective behaviour intervention plans. This is a particularly valuable process for those looking to enhance their leadership and facilitation skills or to build such processes into their school or team approach to complex pupils. ‘The question is not should they be here anymore. Now it’s how can we figure out how best to include them?’ In this practical workshop session we will explore ways of problem solving around complex situations. The session will be practical and will aim to allow the sharing of experiences and good practice as well promoting innovative approaches to problem solving around systemic, organisational as well as individual inclusion issues. Behaviour problems, relationship challenges and personnel dilemmas can all be worked on with these team oriented problem solving processes. We will introduce participants to a powerful and effective approach. The ‘Circles of Adults’ [https://inclusive-solutions.com/problem-solving/#circleofadults] approach addresses the need for a problem solving process that is able to take an in-depth look at meeting the emotional needs that commonly underlie challenging behaviour in schools. The approach is co-facilitated and is designed to enable the participation of teacher teams to reach a deeper understanding of a young person and to evolve a set of hypotheses and emerging strategies that better accommodate to unmet emotional and learning needs. The approach takes at least 90 minutes and is intended for use with the most challenging young people, those at high risk of being permanently excluded from the regular school system. LEARNING OBJECTIVES 1. Increased confidence regarding problem solving around inclusion in mainstream settings 2. Access to a wider range of practical strategies and techniques to impact on communication, realtionship, learning and behaviour issues 3. Learn new problem solving processes COURSE CONTENT The course answers the questions : * How to set up and run a Circle of Adults process * How can we work out how to include this child best? * How can we understand what lies beneath their behaviour? * Is there a more structured way to run this meeting? * Can we explore the emotional impact the person is having on us and still agree strategies? * How can I get unstuck from this problem?

Learn how to carry out a Person Centred Review based on the values of person centred thinking. COURSE CATEGORY Person Centred Planning Inclusion Strategic Work Visioning and Problem Solving DESCRIPTION Person centred planning is a way of expressing a set of inclusive values through a unique range of tools and techniques. The most commonly used person centred tool is a Person Centred Review – and it shows these values in action. All person centred planning tools and processes are driven by a commitment to achieve inclusive outcomes for the person whose plan it is, and the young people involved are always present throughout their planning session. The focus of all person centred approaches is the whole person irrespective of the label they carry. Two people, a process facilitator and a graphic facilitator, typically facilitate plans. The role of the support service staff in this work is as a facilitator not as an expert participant, problem solver, assessor or provider of consultation. Person Centred Reviews like MAPS [https://inclusive-solutions.com/product/maps-process-step-by-step-guide/] and PATH [https://inclusive-solutions.com/product/path-process-step-by-step-guide/] are especially effective tools in planning transitions and annual review processes for young people with additional support needs and for through-care planning for young people who are looked after or accommodated. Over time person centred working will reveal areas of unmet need in current provision and thereby inform the ongoing strategic planning within any particular region. TESTIMONIALS > Be the first…. LEARNING OBJECTIVES 1. To Explore the values underpinning person centred working 2. To show how person centred planning with Person Centred Reviews naturally captures young people’s strengths and capacities 3. A demonstration of how person centred reviews encourage meaningful consultation and participation with young people (particularly for those who cannot make their views known in typical ways 4. To show how Person Centred Planning leads to the building of stronger parent/school partnerships 5. To indicate how person centred planning can promote multi-agency teamwork and shared responsibilities 6. To increase understanding the how of process and graphic facilitation in person centred work. WHO IS IT FOR ? * Teachers and School Staff * Education Services * Social Care Staff * Health Professionals * Transition Coordinators * Family Support Workers * Link Workers COURSE CONTENT * An introduction to the person centred planning * Person Centred Reviews – live demonstrations of process in action followed by real time coaching of facilitation skills. We would stress that this is an introductory day and that participants will be expected to make plans for their own follow up and further practice of the tools covered in the course of the day. If you liked this course you may well like: PERSON CENTRED PLANNING USING PATH AND MAPS [https://inclusive-solutions.com/training/person-centred-planning-using-path-and-maps/]

* What is Person Centred Planning? * How is it different to any other kind of meeting or planning? On this day all will become clear… Give your team the opportunity to pause and reflect on what matters most to them about the work they do. The act of listening to each other creates relationship and strengthens trust and inclusion within the team – in creating a shared vision, groups of people build a sense of commitment together. They develop images of ‘the future we want to create together’, along with the values that will be important in getting there and the goals they want to see achieved along the way. Unfortunately, many people still think ’vision’ is the top leader’s job. In schools, the ‘vision task’ usually falls to the Headteacher and/or the governors or it comes in a glossy document from the local authority or the DfES. But visions based on authority are not sustainable. Making inclusive action plans using full participation and graphic facilitation Drawing on the planning tools MAPS [https://inclusive-solutions.com/product/maps-process-step-by-step-guide/] and PATH [https://inclusive-solutions.com/product/path-process-step-by-step-guide/] (Pearpoint, Forest and O’Brien 1997) and other facilitation sources we use both process and graphic facilitation to enable the group to build their picture of what they would love to see happening within their organisation/community in the future and we encourage this to be a positive naming, not just a list of the things they want to avoid. Jack Pearpoint, Marsha Forest and John O’Brien developed these innovative approaches in North America and they are being used successfully in many parts of the UK. The planning can focus on an individual, group or organisation and provides a powerful problem solving opportunity, which is flexible and robust enough for many occasions. Tell the story, find the dream, touch the nightmare, and explore who you are, what are the gifts and strengths of the person or group, what are the needs of those present and what is the action plan for the future? LEARNING OBJECTIVES  * Participants understand Person Centred Planning and its values and applications * Participants have skills and confidence to facilitate PATH [https://inclusive-solutions.com/product/path-process-step-by-step-guide/]/MAP [https://inclusive-solutions.com/product/maps-process-step-by-step-guide/] processes * Participants learn graphic as well as process facilitation skills * Strengthens practitioners inclusive practice * Provides additional tools for those involved in inclusive work in schools and the community * Further develop problem solving and planning skills COURSE CONTENT The course answers the questions: * Need to find new ways to bring Pathway Planning alive? * Bored with annual reviews, transition plans and review meetings? * Want to find a way of making meetings and planning feel more real and engaging? * Need an approach, which engages a young person respectfully together with his or her family and friends? * Want the ultimate visual record of the process of a meeting, which will help everyone, keep track? * Want to problem solve and plan for the future of a small or large group, service or organisation up to the size of an LA? Inclusive Solutions offer an introductory day to person centred planning or a 3 – 10 session course which is practical as well as values based. Participants will receive direct individualised coaching and training. We will cover: * The person being at the centre * Family members and friends being full partners * Planning reflecting the person’s capacities, what is important to the person and specifying the support they require to make a full contribution to their community * Planning building a shared commitment to action that will uphold the person’s rights * Planning leading to continual listening, learning and action and helping the person get what they want out of life. * Essential Lifestyle Planning, * PATH [https://inclusive-solutions.com/product/path-process-step-by-step-guide/] * MAPS [https://inclusive-solutions.com/product/maps-process-step-by-step-guide/] * Personal Futures Planning.

A Solution Circle is a 30 minute creative Problem Solving Process for getting unstuck…Ideal for busy people! lt was designed by Marsha Forest & Jack Pearpoint. This is a short and powerful tool. It is effective in getting “unstuck” from a problem in life or work. Solution Circles are tools of “community capacity”. It assumes and demonstrates that nearby people – in any community or work place have the capacity to help – if asked. It requires a person to ASK – not an easy thing in our culture of privacy and “do it alone”. This tool puts all the values we espouse into practice and demonstrates that TOGETHER WE’RE BETTER. COURSE CATEGORY Problem Solving DESCRIPTION A Solution Circle is a 30 minute creative Problem Solving Process for getting unstuck…Ideal for busy people! lt was designed by Marsha Forest & Jack Pearpoint. This is a short and powerful tool. It is effective in getting “unstuck” from a problem in life or work. Solution Circles are tools of “community capacity”. It assumes and demonstrates that nearby people – in any community or work place have the capacity to help – if asked. It requires a person to ASK – not an easy thing in our culture of privacy and “do it alone”. This tool puts all the values we espouse into practice and demonstrates that TOGETHER WE’RE BETTER. In this training you will learn how to set up and facilitate Solution Circles  LEARNING OBJECTIVES 1. For participants to learn how to facilitate a Solution Circle 2. For participants to understand the underlying rationale and ethos of this way of working 3. For participants to learn the power of team work and problem solving when including challenging individuals  WHO IS IT FOR? * Team Around the Child agencies * Parents and Professional working together * Families * Multi Agency Teams * Social workers * CAMHS teams * Year Managers * Primary and secondary staff teams * Early Years and School based Practitioners * Heads and Deputies * SENDCOs * Advanced Skills Teachers * Primary and secondary teachers * Local Authority Support Services COURSE CONTENT This can be introduced in a twilight, half day or even a full day workshop with individualised coaching. We will provide background context for this approach and will directly model the process with real live issues facing participants. So bring your most challenging concerns to this training. The course answers the questions: * What to when you are stuck * Can we find an alternative to permanent exclusion or special unit or school placement? * Struggling with a child for whom praise is ineffective? * Feeling isolated in your responses to a child’s needs? * Worried about where your instinctive reactions are leading you? * Cannot seem to get any consensus view of a young person’s behaviour/needs amongst all the family and professionals involved – is everyone pulling in different directions? We will cover: * Setting the tone * Background and detailed teaching of process * Inclusion values underpinning this work * Graphic and process facilitation skills * Processes modelled and opportunities to try process out with coaching * Practical setting up of insights and solutions circles * Lessons learned