4945 Employees courses delivered Online

The aims of the disciplinary procedure are to provide a framework within which managers can work with employees to maintain satisfactory standards of conduct and to encourage improvement when necessary. This course covers the aims of the disciplinary procedure, penalties including investigations, allegations and suspensions, procedures for carrying out hearings, and appeals.

If you have no intention of removing asbestos but work on buildings built or refurbished before the year 2000, asbestos could be present. You will need awareness training so you know how to avoid the risks. Asbestos awareness training should be given to employees whose work could foreseeably disturb the fabric of a building and expose them to asbestos or who supervise or influence the work. In particular, it should be given to those workers in the refurbishment, maintenance and allied trades where it is foreseeable that ACMs may become exposed during their work.

Understand climate change and how to reduce your carbon footprint through this Carbon Literacy Project accredited training for business. Join Lighthouse Sustainability to become certified Carbon Literate. What is Carbon Literacy? Carbon Literacy is an awareness of the carbon dioxide costs and impacts of everyday activities, and the ability and motivation to reduce emissions, on an individual, community and organisational basis (Carbon Literacy Project). The Carbon Literacy Project was set up to give everyone, everywhere, a day of training on carbon literacy - and in doing so, empower people to make positive change. Today, over 83,000 individuals have been certified as Carbon Literate and that number is rising fast. What you will gain: Carbon Literacy is there to enlighten, educate and empower. A common language amongst employees, teams, even supply chains. Shared values and understanding. Debunking and demystifying, this course gives space for individuals to consider their own role in climate and the opportunities they can find for carbon savings. This enables you to push forward with carbon reduction plans far more effectively.  Businesses and individuals taking part can expect to emerge upskilled and motivated to reduce their carbon impact both at work and in their personal lives. You will receive a certificate and certified footer logo from the Carbon Literacy Project on successful completion of an Evidence Form.  Why Lighthouse? Lighthouse has a proven track record of working with businesses to deliver sustainability improvements, from building circularity into business models to reducing carbon impacts. Last year we trained more than 700 employees from companies including Beko plc; Silent Night; Boston Scientific and PZ Cussons. Our course is fast-paced, informative and action-focused. Dates: * Tuesday 7th May 2024, 9:00 - 12:30  * Thursday 9th May 2024, 9:00 - 12:30 Learners can arrive from 8:45am onwards. This course is open to all. Maximum of 4 from any one business. Price: £150 + VAT + certificate costs (the latter of which is a £10 fee that is paid directly to the Carbon Literacy Project) And if these dates don't suit you... If you want to book a course for your employees or discuss the design of a bespoke course, contact hello@lighthouse-sustainability.co.uk.

Understand climate change and how to reduce your carbon footprint through this Carbon Literacy Project accredited training for business. Join Lighthouse Sustainability to become certified Carbon Literate. What is Carbon Literacy? Carbon Literacy is an awareness of the carbon dioxide costs and impacts of everyday activities, and the ability and motivation to reduce emissions, on an individual, community and organisational basis (Carbon Literacy Project). The Carbon Literacy Project was set up to give everyone, everywhere, a day of training on carbon literacy - and in doing so, empower people to make positive change. Today, over 74,000 individuals have been certified as Carbon Literate and that number is rising fast. What you will gain: Carbon Literacy is there to enlighten, educate and empower. A common language amongst employees, teams, even supply chains. Shared values and understanding. Debunking and demystifying, this course gives space for individuals to consider their own role in climate and the opportunities they can find for carbon savings. This enables you to push forward with carbon reduction plans far more effectively.  Businesses and individuals taking part can expect to emerge upskilled and motivated to reduce their carbon impact both at work and in their personal lives. You will receive a certificate and certified footer logo from the Carbon Literacy Project on successful completion of an Evidence Form.  Why Lighthouse? Lighthouse has a proven track record of working with businesses to deliver sustainability improvements, from building circularity into business models to reducing carbon impacts. Last year we trained more than 700 employees from companies including Beko plc; Silent Night; Boston Scientific and PZ Cussons. Our course is fast-paced, informative and action-focused. Dates: * Tuesday 5th March 2024, 9:00 - 12:30  * Thursday 7th March 2024, 9:00 - 12:30 Learners can arrive from 8:45am onwards. This course is open to all. Maximum of 4 from any one business. Price: £150 + VAT + certificate costs (the latter of which is a £10 fee that is paid directly to the Carbon Literacy Project) And if these dates don't suit you... If you want to book a course for your employees or discuss the design of a bespoke course, contact hello@lighthouse-sustainability.co.uk.

Level 3, 4 & 5 QLS Endorsed Diploma | 3 QLS Hard Copy Certificates Included | Plus 10 CPD Courses | Lifetime Access

Duration 1 Days 6 CPD hours This course is intended for This course is intended for customer service professionals with any level of experience who want to expand their knowledge, improve their skill set, and increase the understanding of customer benefits. Overview In this course, you will explore the background and techniques of customer interactions. You will: ?Describe the benefits of customer service, identify internal customers, identify the benefits to you of giving good customer service, and identify how you can help your company to excel. ?Identify the major trends in customer service today and the combination of criteria required for customer satisfaction. ?Identify the benefits of bringing respect, emotional support, and a personal touch to customer interactions, and apply the personal touch to customer interactions. ?Identify the six categories of face-to-face communication, the critical success factors in face-to-face communication, and the benefits of actively listening to your customers. ?Identify remote customer service communication channels and apply remote customer service best practices. ?Identify guidelines for handling unreasonable customers, explore ways to handle angry customers, and identify guidelines for handling unhelpful colleagues. ?Take action to increase the loyalty of the customers you serve. You will also identify guidelines for dealing with moments of truth, identify the benefits of customer complaints, identify the steps in the service recovery process, and analyze the moments of truth in a real-life situation. As a customer service representative, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course, you will explore the background and techniques of customer interactions. Providing quality customer care ensures that every single contact with your company is a positive experience. Customers can range from external consumers to internal employees in other departments. Knowing how to provide the same level of service to all customers will enrich your time spent at work by establishing positive business relationships. Recognizing crucial points throughout customer interactions increases your ability to solve problems and offer affirmative solutions. Applying this knowledge to trends in service and consumer desires allows you to contribute to the company?s bottom line and make a customer?s life a little easier. 1 - UNDERSTANDING CUSTOMER SERVICE * Describe Customer Service Benefits * Recognize the Importance of Internal Customer Service * Identify How Customer Service Benefits You * Excel with Customer Service 2 - IDENTIFYING HOW CUSTOMERS DEFINE THE SUCCESS OF YOUR COMPANY * Recognize Trends in Customer Service * Identify Criteria for Customer Satisfaction 3 - INCREASING CUSTOMER SATISFACTION * Identify Characteristics of the Personal Touch * Create Lasting Positive Impressions on Your Customers 4 - PROVIDING FACE-TO-FACE CUSTOMER SERVICE * Identify Categories of Face-to-Face Contact * Understand the Critical Success Factors in Face-to-Face Customer Service * Identify the Characteristics of Active Listening 5 - PROVIDING REMOTE CUSTOMER SERVICE * Identify Remote Customer Service Communication Channels * Apply Remote Customer Service Best Practices 6 - ENGAGING DIFFICULT CUSTOMERS * Serve Difficult Customers * Manage Angry Customers * Deal with Difficult or Unhelpful Colleagues 7 - INCREASING CUSTOMER LOYALTY * Optimize Moments of Truth * Recognize the Value of Customer Complaints * Identify the Stages of the Service Recovery Process

Learn how to employ a migrant under the Skilled Worker Route from obtaining a Certificate of Sponsorship to Visa being granted. View our Skilled Worker training course dates below, available remotely via Microsoft Teams. -------------------------------------------------------------------------------- SKILLED WORKER TRAINING COURSE – LEARN HOW TO EMPLOY A MIGRANT UNDER THE SKILLED WORKER ROUTE FROM COS TO VISA BEING GRANTED   This half-day training workshop provides valuable insights on how to employ a migrant under the Skilled Worker route, from obtaining a Certificate of Sponsorship, to be granted a Skilled Worker Visa. During this workshop, you will receive training on various aspects of the Skilled Worker recruitment process, ensuring you have a thorough understanding of the procedures involved. Key topics covered include applying for Undefined COS, applying for Defined COS, assigning the COS, and navigating the application process for Prospective Employees Visa, both in-country and out-country applications.   Course joining links, materials and instructions are sent out 24hours before the course starts. -------------------------------------------------------------------------------- WHY CHOOSE IAS' IMMIGRATION TRAINING COURSES? Immigration Advice Service has been providing professional immigration services for over 10 years in the public, private and corporate sectors. Our Skilled Worker training course will give you all the knowledge you need about how to employ migrants under the Skilled Worker route, including how to obtain Certificates of Sponsorship. This an opportunity not to be missed by HR Advisors, Business Directors and immigration/legal professionals.   -------------------------------------------------------------------------------- HOW IS THIS COURSE STRUCTURED? The “Skilled Worker – How to employ a migrant under the Skilled Worker Route from COS to Visa being granted ” half-day training workshop will involve training in all aspects of the Skilled Worker recruitment process including: * Applying for Undefined COS * Applying for Defined COS * Assigning the COS * Applying for Prospective Employees Visa – in country and out country Application * Applying for the dependants of Prospective Employees Visa Join over 92% of satisfied customers who found their training with IAS useful and beneficial to their role. You will also be provided with training material to keep after completing the course.

Imagine yourself as a manager with the power to inspire, lead and communicate with ease. You walk into a boardroom, ready to present your ideas and strategies to your team. As you begin speaking, your words flow effortlessly, captivating your audience and earning their trust. You effortlessly navigate complex situations, inspiring your team to achieve their goals and surpass expectations. Now, imagine all of this becoming your reality with the QLS Endorsed Manager Training bundle. This comprehensive package includes two QLS-endorsed courses, Corporate & Strategic Communication Skills for Managers and Management Skills: Communicate Effectively, providing you with the essential skills you need to become a highly effective manager. Best of all, the two QLS-endorsed courses come with hardcopy certificates, proving your knowledge and skills to potential employers and clients. But that's not all - you'll also gain access to five relevant CPD QS accredited courses, including Effective Communication Training Level-3, Assertiveness Communication Skills using Positive Psychology and The Art of Persuasive Communication. These courses will equip you with the tools and techniques needed to build strong relationships, communicate effectively, and lead with confidence. Don't settle for mediocrity in your managerial career - take advantage of this opportunity to become a master communicator and leader with the QLS Endorsed Manager Training bundle. Enrol right now! Learning Outcomes: By the end of the QLS Endorsed Manager Training bundle, you will be able to: * Develop effective communication strategies to achieve organisational objectives. * Build strong relationships with stakeholders, clients and employees. * Implement assertiveness techniques for successful conflict resolution. * Utilise body language and movement to communicate with impact. * Deliver persuasive presentations to engage and motivate your audience. * Lead and manage your team effectively, creating a positive work environment. QLS Endorsed Courses: * Course 01: Diploma in Corporate & Strategic Communication for Manager at QLS Level 5 * Course 02: Diploma in Management Skills: Communicate Effectively at QLS Level 4 CPD QS Accredited Courses: * Course 03: Effective Communication Training Level-3 * Course 04: Assertiveness Communication Skills using Positive Psychology * Course 05: Communication Building * Course 06: Body Language: Communication Through Movement * Course 07: The Art of Persuasive Communication The QLS Endorsed Manager Training bundle is designed for aspiring and current managers looking to enhance their communication and leadership skills. This comprehensive package includes two QLS-endorsed courses, and five relevant CPD QS-accredited courses, covering essential topics such as effective communication, assertiveness, body language, and persuasive communication. The QLS-endorsed courses come with hardcopy certificates, providing evidence of your professional development. Certification Learners will qualify for the highly sought-after QLS Endorsed Certificate after successfully passing the assessment at the conclusion of each endorsed course. The Quality Licence Scheme is a credible and renowned endorsement that marks high quality and excellence in the UK. It is well accepted and sought after by industry experts and recruiters. Learners who purchase this bundle will receive TWO Hardcopy QLS Certificates at their door! CPD 20 CPD hours / points Accredited by CPD Quality Standards WHO IS THIS COURSE FOR? * Aspiring and current managers seeking to improve their communication and leadership skills * Individuals looking to enhance their employability in management positions * Professionals in roles such as team leaders, supervisors or project managers * Entrepreneurs and business owners who want to build strong relationships with stakeholders, clients and employees CAREER PATH Upon completion of the bundle, you may pursue the following career paths: * Marketing Manager - £30,000 to £70,000 per annum * Human Resources Manager - £35,000 to £70,000 per annum * Operations Manager - £30,000 to £60,000 per annum * Project Manager - £30,000 to £60,000 per annum * Business Development Manager - £35,000 to £80,000 per annum * General Manager - £40,000 to £100,000+ per annum CERTIFICATES CERTIFICATE OF COMPLETION Hard copy certificate - Included

The Level 4 Award in the Internal Quality Assurance of Assessment Processes and Practices (RQF) is aimed at people who are responsible for maintaining the quality of assessment within an organisation or assessment centre. You will be able to evaluate knowledge and develop an understanding of the concepts and methods that support the internal quality assurance of assessment by completing this qualification. You'll also learn how to assess the work of a learning and development practitioner who is in charge of internal assessment quality assurance. So gear up and join up right away! Level 4 Award in the Internal Quality Assurance of Assessment Processes and Practices Why is this Level 4 Award in the Internal Quality Assurance of Assessment Processes and Practices Course is Perfect for You? * Choose Your Career: Join today and make a life-changing decision, get all the essential knowledge to transform your career. * Advance Your Career: With our Regulated qualification, you can move up to the next level in your organisation with expertise. * Upgrade Your Skills: Add value to your current educational profile and gain the skill sets to compete in your job role. * Enhance Your Credibility: The Level 4 Award in the Internal Quality Assurance of Assessment Processes and Practices course is Ofqual, UK Govt. Regulated and Awarded by Focus which adds value to your educational profile. * 5 Additional Courses: With a single payment, you will get access to Level 4 Award in the Internal Quality Assurance of Assessment Processes and Practices along with 5 CPD courses * 100% Money-Back Guarantee: We are confident about our course quality and want to provide the best service to our invaluable learners. That's why we provide 14 days Unconditional Full Money-Back Guarantee with this course to ensure a hassle-free purchase. So don't be late and pursue your dream career with Apex Learning. What other courses are included with this Level 4 Award in the Internal Quality Assurance of Assessment Processes and Practices Course?: With this Level 4 Award in the Internal Quality Assurance of Assessment Processes and Practices Course, learners will get the 5 Premium CPD courses completely FREE. * Course 01: Train the Trainer * Course 02: Performance Management * Course 03: Workplace Professionalism and boundaries - Level 2 * Course 04: Preventing Workplace Violence and Harassment Level 3 * Course 05: Personal Leadership and Influencing Skills Enrol in this Level 4 Award in the Internal Quality Assurance of Assessment Processes and Practices Course to become certified at a nationally acceptable level. Benefits you will gain from this Level 4 Award in the Internal Quality Assurance of Assessment Processes and Practices: * Buy 1 Get 5 Career Development Courses absolutely FREE * Premium quality, intensive e-learning course materials * Find a well-defined website for learning * 24/7 teacher assistance * Step-by-step guidelines * Budget-friendly price * Earned recognition from the UK's top awarding bodies * Study in a user-friendly, advanced student portal * Convenient and Flexible time limit ****Qualification Curriculum**** **Level 4 Award in the Internal Quality Assurance of Assessment Processes and Practices (RQF)** * Unit 1: Understanding The Principles And Practices Of Internally Assuring The Quality Of Assessment * Unit 2: Internally Assure The Quality Of Assessment Learners must accomplish all 2 mandatory units to achieve a total credit of 12. From this course, you will: * Maintain legal and good practice requirements when internally monitoring and maintaining the quality of assessment. * Internally manage relevant information and improve the quality of assessment. * Understand techniques and criteria for monitoring the quality of assessment internally. * Acknowledge the context and principles of internal quality assurance. * Plan the internal quality assurance of assessment * Be able to evaluate requirements for information management, data protection and confidentiality. Qualification Purpose The goal of this Level 4 Award in the Internal Quality Assurance of Assessment Processes and Practices (RQF) qualification is to certify competence in an occupational position to the relevant requirements. It is aimed at people who are responsible for maintaining and improving assessment quality within an organisation or assessment centre. Total Qualifications Time Total Qualification Time is comprised of GLH and an estimate of the number of hours a learner is likely to spend in preparation, study or any other learning, including assessment, which takes place as directed by, but not under the supervision of a lecturer, supervisor or tutor. Total Qualification Time for this qualification is 120 hours. Guided Learning Hours These hours are made up of all contact time, guidance, or supervision of a learner by a lecturer, supervisor, tutor, trainer, or other appropriate education or training providers. Guided Learning Hours for this qualification is 90. Method of Assessment The Level 4 Award in the Internal Quality Assurance of Assessment Processes and Practices (RQF) is internally assessed and externally assured by Focus Awards. Each learner is required to create a portfolio of evidence that demonstrates the achievement of all the learning outcomes and the assessment criteria associated with each unit. The main pieces of evidence for the portfolio could include: * Assessor observation - completed observational checklists on related action plans * Witness testimony * Learner product * Worksheets * Assignments / projects / reports * Record of oral and written questioning * Learner and peer reports * Recognition of prior learning (RPL) Evidence may be drawn from actual or simulated situations where appropriate and permitted by the relevant Sector Skills Council or Sector Skills Body. Progression Successful learners can progress to other qualifications such as: * Focus Award Level 4 Award in Externally Assuring the Quality of Assessment Processes and Practice (RQF) * Focus Award Level 4 Diploma in Learning and Development (RQF) WHO IS THIS COURSE FOR? The Level 4 Award in the Internal Quality Assurance of Assessment Processes and Practices (RQF) is designed for people who desire to work as quality assurance employees. Individuals who want to get a sought-after assessment certificate, as well as the necessary knowledge and understanding required of quality assurance employees, will profit from this excellent training. REQUIREMENTS There are no specific entry requirements for this qualification. This qualification is accredited for learners who are at least 16 years old or above. CAREER PATH After receiving the Level 4 Award in the Internal Quality Assurance of Assessment Processes and Practices (RQF) certification, you would be eligible to function as a competent professional as: * Professional EQA * Professional IQA * Practitioner

The HR Management Level 3 at QLS Level 3 is all you need to advance your career in relevant fields. Enrol now to discover everything you need to know about the HR Management Level 3 at QLS Level 3 and the skills to improve your talents in this field and be confident in your knowledge bucket with One Education as your right hand! Meet the Endorsement The Quality Licence Scheme has been designed specifically to recognise high-quality courses. This HR Management Level 3 at QLS Level 3 course materials are recognised by Quality Licence Scheme (QLS). This ensures the deep research and quality resource allocation behind the development phase of the course. In addition, the QLS certificate enriches your CV and recognises your quality study on the relevant subject. Meet the Accreditation CPD Quality Standards (CPD QS) assure the HR Management Level 3 at QLS Level 3 course training and learning activities are relevant, reliable, and upto date. Expert Support Dedicated tutor support and 24/7 customer support are available to all students with this premium quality course. Key Benefits * Learning materials of the Design course contain engaging voiceover and visual elements for your comfort. * Get 24/7 access to all content for a full year. * Each of our students gets full tutor support on weekdays (Monday to Friday) Course Curriculum: Section 1: Introduction * Unit 1: Welcome to the Course * Unit 2: Course Highlights * Unit 3: Quick Activity Section 2: Core Concepts * Unit 1: What does Talent Management Mean * Unit 2: Steps for Talent Management Process * Unit 3: Meaning of Talent Acquisition * Unit 4: 4 Tips to Hire the Best Employees * Unit 5: Training & Developing Employees + Quick Tips * Unit 6: Why Companies Spend Million Dollars in Training & Development * Unit 7: Why Employee Retention is Important for a Company * Unit 8: Employee Retention Techniques Section 3: Best Employee Retention Strategies That Actually Work * Unit 1: Why These Strategies Are So Useful * Unit 2: 1st Retention Strategy * Unit 3: 2nd Retention Strategy * Unit 4: Quick Activity - Here's How to Use It Section 4: Employee Benefits & Retention Strategies Used by World's Top Companies * Unit 1: SectionIntroduction * Unit 2: How Google Takes Care of its Employees * Unit 3: How Microsoft Retains it's Employees * Unit 4: Key Takeaway Section 5: Practical Tips to Retain Employees in Your Organisation * Unit 1: Offer Quick Incentives * Unit 2: Show Career Growth * Unit 3: Praising & Rewarding * Unit 4: Make it Convenient * Unit 5: Sponsor Education Section 6: Bonus Section: Building a Strong Relation with Employees * Unit 1: 3 Words to Retain Your Best Employees Section 7: Conclusion * Unit 1: Conclusion Course Assessment To simplify the procedure of evaluation and accreditation for learners, we provide an automated assessment system. Upon completion of an online module, you will immediately be given access to a specifically crafted MCQ test. The results will be evaluated instantly, and the score will be displayed for your perusal. For each test, the pass mark will be set to 60%. When all tests have been successfully passed, you will be able to order a certificate endorsed by the Quality Licence Scheme. Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme After successfully completing the course, learners will get an endorsed certificate (included with the course) delivered right at their doorstep by post, without paying a single penny! Please note that learners residing outside the UK have to pay a £10 postage charge. CPD Accredited Certification from One Education After successfully completing this HR Management Level 3 at QLS Level 3 course, you will qualify for the CPD accredited certificate from One Education. Certification is available in both PDF & hardcopy format, which can be received by paying - * PDF Certificate: £9 * Hardcopy Certificate (within the UK): £15 * Hardcopy Certificate (international): £15 + £10 (postal charge) = £25 WHO IS THIS COURSE FOR? This HR Management Level 3 at QLS Level 3 course is designed to enhance your expertise and boost your CV. Learn key skills and gain a certificate of achievement to prove your newly-acquired knowledge. REQUIREMENTS This HR Management Level 3 at QLS Level 3 course is open to all, with no formal entry requirements. CAREER PATH Upon successful completion of the HR Management Level 3 at QLS Level 3 Course, learners will be equipped with many indispensable skills and have the opportunity to grab.