Name: ITIL 4 Strategist: Direct, Plan and Improve: In-House Training
Price: 2295 GBP
Availability: InStock

London

<h2>Scrum Product Owner Exam Prep: In-House Training</h2>
 <p>This workshop prepares you for the Scrum.org PSPO™ I certification. A voucher for the exam and the access information you will need to take the exam will be provided to you via email after you have completed the course. NOTE: If you have participated in any of IIL's other Scrum workshops, you can bypass this program and focus on reading/studying the Scrum Guide and taking practice exams from Scrum.org</p>
 <p>The Product Owner is responsible for maximizing the value of the product and the work of the Development Team. The Product Owner must be knowledgeable, available, and empowered to make decisions quickly in order for an Agile project to be successful.</p>
 <p>The Product Owner's key accountability is the Product Backlog. Managing, maintaining, and evolving the Product Backlog involves:</p>
 <ul>
 <li>Establishing a clear vision that engages the Development Team and stakeholders</li>
 <li>Clearly expressing Product Backlog items</li>
 <li>Ordering the items in the Product Backlog to best achieve the vision and goals</li>
 <li>Ensuring that the Product Backlog is visible, transparent, and clear to all</li>
 <li>Working with the Development Team throughout the project to create a product that fits the customer's need</li>
 </ul>
 <p>The Professional Scrum Product Owner™ I (PSPO I) certificate is a Scrum.org credential that enables successful candidates to demonstrate a fundamental level of Scrum mastery. PSPO I credential holders demonstrate an intermediate understanding of the Scrum framework, and how to apply it to maximize the value delivered with a product. They will exhibit a dedication to continued professional development, and a high level of commitment to their field of practice.</p>
 <p>Scrum.org does not require that you take their own sponsored or any preparatory training. However, training can facilitate your preparation for this credential. And this course is based on IIL's Scrum Product Owner Workshop, which is aligned with The Scrum Guide™. It will provide you with the information you need to pass the exam and IIL will make the arrangements for your online exam. You will be provided with an exam code and instructions, so that you can take the exam at your convenience, any time you are ready after the course. Passwords have no expiration date, but they are valid for one attempt only. See additional exam details on the next page.</p><h3>What you will Learn</h3>
 <p>You'll learn how to:</p>
 <ul>
 <li>Successfully prepare for the Scrum.org PSPO I exam</li>
 <li>Identify the characteristics of a successful Product Owner</li>
 <li>Create a powerful vision statement</li>
 <li>Apply techniques to understand your customers and the market</li>
 <li>Manage and engage stakeholders</li>
 <li>Write effective user stories with acceptance criteria</li>
 <li>Utilize techniques to visualize and prioritize the Product Backlog</li>
 <li>Participate in the 5 Scrum events as the Product Owner</li>
 <li>Understand the Product Owner's role in closing a Scrum project</li>
 </ul><section>
                    <h3>Getting Started</h3> <ul> <li>Introductions</li> <li>Workshop orientation</li> <li>Exam prep preview</li> </ul> <h3>Fundamentals Recap</h3> <ul> <li>Agile Manifesto, values, and mindset</li> <li>Product Owner characteristics</li> <li>Good vs. great Product Owner</li> </ul> <h3>Product Ownership</h3> <ul> <li>Product ownership</li> <li>Project vision</li> <li>Understand your customers and market</li> <li>Personas</li> <li>Stakeholder management and engagement</li> </ul> <h3>The Product Backlog</h3> <ul> <li>User Stories and Acceptance Criteria</li> <li>Preparing User Stories for a Sprint</li> <li>The Product Backlog</li> <li>Visualizing the Product Backlog</li> <li>Product Backlog Prioritization</li> <li>Technical Debt</li> </ul> <h3>Sprint Planning and Daily Standups</h3> <ul> <li>Sprint Planning</li> <li>Planning Poker</li> <li>Team Engagement</li> <li>Daily Standups</li> </ul> <h3>Sprint Review, Retrospectives, and Closing</h3> <ul> <li>Sprint Reviews</li> <li>Key Agile Patterns</li> <li>Retrospectives</li> <li>Closing the Project</li> </ul> <h3>Summary and Next Steps</h3> <ul> <li>Review of course goals, objectives, and content</li> <li>Exam prep next steps</li> </ul>


                </section>

IIL Europe Ltd

Scrum Product Owner Exam Prep: In-House Training

General Admission

<p>Delve into the Train the Trainer - Trainer Training's principles   Obtain the abilities required to raise your competence in this field   Get a grasp of level 3,5,7 with a certificate of level 7 knowledge   All with this Imperial Academy's all-inclusive course.</p> <p>Enrol now to gain different level knowledge all at one place. Be assured of your knowledge reservoir with Imperial Academy as your learning partner.</p> <p>This detailed training is the perfect place for you if you want to discover crucial tactics, and advice for accelerating both personal and career growth. You will experience this support with our Quality License Scheme endorsed course. By taking advantage of any amenities offered by the course, you can learn about numerous aspects of Train the Trainer - Trainer Training. The extensive course was created with a specific goal in mind   to illuminate the route to your desired level of accomplishment in this sector.</p> <p><strong>This skill building </strong><strong>training </strong><strong>includes  </strong></p> <ul> <li>1 QLS Certificate</li><li>CPD Certifications (PDF and Hard Copy)</li><li>24/7 Tutor Support</li></ul><p>This online course's curriculum was designed by experts using their skills and in-depth knowledge. By equipping you with the relevant knowledge and ideas, Imperial Academy's curriculum was created to help you advance in your current position. You will discover the principles of Train the Trainer - Trainer Training as you move through the modules of this course and learn about its key ideas, including things like  </p> <p><strong>Level 3</strong></p> <ul> <li>Introduction and Welcome</li><li>Make Them Feel Safe Before Class</li><li>Start with an amazing opener</li><li>Build Credibility and Rapport Qui</li></ul> <p><strong>Level 5</strong></p> <ul> <li>Training on Facilitating Classroom Activity</li><li>Introduction and Welcome</li><li>Get Buy-In for the Activity</li><li>Find Trainees Who Need Help</li><li>Tutor Effectively During Activities</li><li>Manage the Activity Pace</li><li>Prepare to Lead an Activity</li></ul> <p><strong>Level 7</strong></p> <ul> <li>Train the Trainer Coach: Complete Guide to Coaching Trainers</li><li>Train the Trainer Coliseum: How to Train Very Large Classes</li><li>Hook A Large Class</li><li>Teach A Large Class</li><li>Support A Large Class</li><li>Train the Trainer Recharge: The Healthy Trainer</li><li>Welcome to Healthy Trainer</li><li>Manage Yourself</li><li>Manage Your Issues</li><li>Manage Your Classroom</li><li>Manage Your Audience</li><li>Manage Your Feedback</li><li>Train the Trainer Serenity Course</li><li>Welcome to Serenity</li><li>Stop Interruptions</li><li>Handle Negativity</li><li>Manage Inattention</li></ul> <p><strong>Quality Licence Scheme Endorsed Certificate of Achievement</strong></p> <p>Learners will get a Level 7 QLS endorsed certificate (included with the course) directly at their doorstep after successfully completing this course! It should be noted that international students must pay a £10 shipping cost.</p> <p><strong>Disclaimer</strong></p> <p>This course has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course is not regulated by Ofqual and is not an accredited qualification. One Education will be able to advise you on any further recognition. For further information please visit the Learner FAQs on the Quality Licence Scheme website.</p> <p>Imperial Academy is an approved reselling partner for Quality Licence Scheme courses under One Education.</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        180 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                             <p>If you want to understand the global influence of Train the Trainer - Trainer Training, you should take this course. Anyone working in the sector, whether they are a novice or a pro, would benefit from comprehending the Train the Trainer - Trainer Training issues to solve them. This program contains vital topics that will assist you in overcoming obstacles and enhancing your practices.</p> 
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                             <p>Anyone can enrol in this course.</p> 
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                             <p>After completing this course, you are to start your career or begin the next phase of your career in this field.</p> 
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Hard copy certificate -
            Included
        </p>

                        </div>

Imperial Academy

Certificate in Education & Training (CET)

Life Coach Training

Teacher Training

Trainers Course

Train the Trainer (TTT)

Teaching & Training

Level 7 QLS Endorsed Course with FREE Certificate | CPD & CiQ Accredited | 180 CPD Points | Lifetime Access

Train the Trainer - Trainer Training Level 3, 5 & 7

<h2>Recovering Troubled Projects: In-House Training</h2>
 <p>Despite our best intentions, many of the projects that organizations undertake either don't achieve their intended business results or end in complete failure. Most seasoned project managers have had their share of experiences with difficult or troubled projects and unless they are careful, they will encounter more.</p>
 <p>This workshop does not focus on 'failed' projects but rather on those projects which without appropriate intervention would be headed for failure. Failed projects are those beyond help and which should be terminated. Here we focus on projects that are salvageable. It is an exercise-driven, no-nonsense, professional practice-focused workshop positioning the participant to immediately apply the tools and lessons learned in the classroom.</p>
 <p>The workshop employs the use of both illustrative and practical/working case studies. Illustrative case studies will examine insights from real-world troubled projects. Participants will be asked to bring descriptions of their own examples of troubled projects on which they're currently working or on which they have worked in the past. A number of these will be used as the basis for the practical/working case studies.</p>
 <p>The approach builds on and complements the disciplines addressed in Project Management Institute's PMBOK® Guide<em> </em>and also addresses issues that arise when managing projects in a complex environment.</p><h3>What You Will Learn</h3>
 <p>You will learn to:</p>
 <ul>
 <li>Recognize the value of a structured project recovery process</li>
 <li>Explain the reasons most projects fail</li>
 <li>Analyze the causes of a project's troubles</li>
 <li>Construct a negotiation process to use with key stakeholders</li>
 <li>Apply an effective strategy to planning the recovery effort</li>
 <li>Manage, evaluate, and adjust the ongoing recovery effort</li>
 </ul><section>
                    <h3>Foundation Concepts</h3> <ul> <li>Recognizing a troubled project</li> <li>Defining the project recovery process</li> </ul> <h3>The Reasons Projects Fail</h3> <ul> <li>Putting failure in perspective</li> <li>Reviewing management issues</li> <li>Analyzing planning issues</li> <li>Exploring complexity issues</li> </ul> <h3>Assess the Project</h3> <ul> <li>Stabilizing the project</li> <li>Determining preliminary Go / No-Go</li> <li>Conducting a detailed recovery assessment</li> </ul> <h3>Negotiate the Recovery</h3> <ul> <li>Reviewing the basics of negotiation</li> <li>Setting reasonable expectations</li> <li>Obtaining appropriate PM authority</li> <li>Securing key stakeholder support</li> </ul> <h3>Plan the Recovery</h3> <ul> <li>Planning for recoveries</li> <li>Rebuilding the project team</li> <li>Reshaping the project plan</li> <li>Managing parallel activities</li> <li>Planning for change management</li> </ul> <h3>Implement and Adjust the Project</h3> <ul> <li>Implementing project recoveries</li> <li>Facilitating change</li> <li>Enabling continuous learning</li> <li>Fostering the project team</li> <li>Sustaining stakeholder engagement</li> </ul>


                </section>

Recovering Troubled Projects: In-House Training

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Learn the best way to help others resolve their grief, loss and emotional pain and build sustainable mental wellness. For complete information please visit <a href="//www.edu-therapy.uk" target="_blank" rel="noopener noreferrer" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;">www.edu-therapy.uk</a></p>

Edu-Therapy UK

Grief Healing

Bereavement

Grief & Bereavement Training Certification programme to help others heal from grief, loss and emotional pain.

Edu-Therapy Grief Resolution Certification Training

<h2>Project Risk Management: In-House Training</h2>
 <p>Have you been surprised by unplanned events during your projects? Are you and your project team frequently fighting fires? Well, you are not alone. Uncertainty exists in any project environment. While it's impossible to predict project outcomes with 100% certainty, you can influence the outcome, avoid potential risks, and be ready to respond to challenges that arise.</p>
 <p>In this course, you'll gain the proper knowledge needed to identify, assess, plan for, and monitor risk in your projects. You'll learn how to set up and implement risk management processes, helping you to minimize uncertainty and achieve more consistent, predictable outcomes as a result.</p><h3>What You Will Learn</h3>
 <p>You'll learn how to:</p>
 <ul>
 <li>Demonstrate to others how the risk management processes in A<em> </em>Guide to the Project Management Body of Knowledge (PMBOK® Guide) apply to your project's environment, especially for high-risk projects</li>
 <li>Adapt these processes for a particular high-risk project team's operating principles</li>
 <li>Explain the importance of using risk management best practices at single and enterprise project levels</li>
 <li>Lead an initiative to implement risk management best practices in your project environment</li>
 </ul><section>
                    <h3>Foundation Concepts</h3> <ul> <li>Risk-related definitions</li> <li>The risk management process</li> <li>High-risk projects and project failures</li> <li>Classical failures in implementing risk management</li> </ul> <h3>Plan Risk Management</h3> <ul> <li>Project risk management and governance</li> <li>Risk management planning for high-risk projects</li> <li>High-risk variations on a risk management plan</li> </ul> <h3>Identify Risk</h3> <ul> <li>Adapting the risk identification process for high-risk projects</li> <li>Recognizing risks spontaneously</li> <li>Confirming and structuring risk events for treatment</li> <li>Wrapping up risk identification for high-risk projects</li> </ul> <h3>Perform Qualitative Risk Analysis</h3> <ul> <li>Adapting qualitative risk analysis for high-risk projects</li> <li>Accelerating risk analysis</li> <li>Clearing risk action</li> <li>Wrapping up qualitative risk analysis for the next level</li> </ul> <h3>Perform Quantitative Risk Analysis</h3> <ul> <li>Adapting quantitative risk analysis for high-risk projects</li> <li>Ensuring effective risk analyses with data quality assessments</li> <li>Building a foundation for quantitative risk analysis</li> <li>Using discrete quantitative tools</li> <li>Using continuous quantitative tools</li> <li>Wrapping up quantitative risk analysis for high-risk projects</li> </ul> <h3>Plan Risk Responses</h3> <ul> <li>Adapting risk response planning for high-risk projects</li> <li>Optimizing active risk response strategies</li> <li>Leveraging contingencies for high project performance</li> <li>Wrapping up risk response planning for high-risk projects</li> </ul> <h3>Implement Risk Responses</h3> <ul> <li>Implementing Risk Responses Process</li> <li>Executing Risk Response Plans</li> <li>Tools and Techniques</li> <li>Best Practices</li> <li>Continuous Risk Management</li> </ul> <h3>Monitor Risks</h3> <ul> <li>Adapting risk monitoring for high-risk projects</li> <li>Optimizing risk plan maintenance</li> <li>Weaving risk reassessment into the project's progress</li> <li>Maintaining a continuous 'vigil' in high-risk project environments</li> </ul>


                </section>

Project Risk Management: In-House Training

<h2>DASA DevOps Professional: Enable and Scale: In-House Training</h2>
<p>DevOps embodies both cultural changes and practices through which organizations can facilitate the IT functions of software development (Dev) and software operation (Ops). The DevOps movement advocates automation and phase-based monitoring practices. Its objectives include:</p>
<ul>
<li>Decreasing development cycles Â·</li>
<li>Increasing deployment frequency</li>
<li>Improving the reliability of releases</li>
<li>Developing a closer alignment with business objectives</li>
</ul>
<p>The DASA DevOps Professional: Enable and Scale course (formerly known as DevOps Practitioner)</p>
<p>is designed to provide individuals with the core education necessary to put DevOps into practice. With the help of DevOps theory, pragmatic examples and exercises, and interactive group discussions, the course will help you understand how to apply the necessary skills to practice DevOps. Building on the knowledge learned on theFundamentals course (the 'why'), you will learn the 'how'.</p>
<p>The DevOps Professional: Enable and Scale course focuses on improving the skill set of the DASA competency model, which includes competencies like Courage, Teambuilding, DevOps Leadership, and Continuous Improvement.</p>
<p>On completion of the DASA DevOps Professional: Enable and Scale training and passing the exam, the certification is awarded.</p><h3>What you will Learn</h3>
<p>At the end of this program, you will be able to:</p>
<ul>
<li>Explain the importance of DevOps culture and the aspects that can influence it</li>
<li>Explain why courage, teambuilding, leadership, and continuous improvement are required in a DevOps environment</li>
<li>Explain why courage is essential to enable trust, honesty, and experimentation</li>
<li>Identify and evaluate different types of behavior in a DevOps environment</li>
<li>Recognize the signals indicating impediments and/or team dysfunctions</li>
<li>Describe how to form good DevOps teams and assess their maturity</li>
<li>List the effects of happiness and motivation on team performance</li>
<li>Identify how leaders encourage feedback and transparency</li>
<li>Discuss the factors that leaders can influence to build trust</li>
<li>Explain how and why leaders promote a 'safe to fail' environment</li>
<li>Analyze value streams to improve throughput and flow</li>
<li>Facilitate the tools for continuous improvement: structured problem-solving workshops, Story Mapping sessions, and retrospectives</li>
</ul><section>
                    <h3>TEAMBUILDING</h3>
<p>Teambuilding is about understanding the other's point of view, collaboration, mutual accountability, common purpose, and the ability to integrally support the service/product.</p>
<h3>Design Teams</h3>
<ul>
<li>Characteristics of a DevOps team</li>
<li>Skills of a DevOps Team</li>
<li>Self-organization and autonomy</li>
<li>Rules to consider when designing DevOps teams</li>
</ul>
<h3>Build Teams</h3>
<ul>
<li>Effects of happiness and motivation on performance</li>
<li>Feedback</li>
<li>Creating high-performance teams</li>
</ul>
<h3>Governance</h3>
<ul>
<li>Governance within teams and between multiple teams</li>
<li>Governance between organizations</li>
<li>DevOps contracts</li>
</ul>
<h3>DEVOPS LEADERSHIP</h3>
<p>This module describes how to facilitate teams to high performance, DevOps behavior, transparency, and a service lifecycle mindset.</p>
<h3>Build Culture</h3>
<ul>
<li>Creating the right environment and providing vision and purpose</li>
<li>Stimulating the right behavior</li>
<li>Servant leadership: giving control, supporting, and inspiring</li>
</ul>
<h3>Create Purpose</h3>
<ul>
<li>Defining and aligning purpose</li>
<li>Purpose of having a purpose</li>
<li>Alignment versus autonomy</li>
</ul>
<h3>Be a Servant Leader</h3>
<ul>
<li>Give control to the team</li>
<li>Inspire and support the team</li>
</ul>
<h3>Focus on Success</h3>
<ul>
<li>Output versus outcome</li>
<li>Measuring and steering</li>
</ul>
<h3>COURAGE</h3>
<p>The Courage module is about coaching courageous behavior, proactivity, reflection, trust, open discussions, experimentation, fail fast, and the courage to change.</p>
<h3>Build Courage</h3>
<ul>
<li>The importance of courage</li>
<li>Courage in relationship with leadership and feedback</li>
<li>Enabling courage at the team level</li>
<li>Dealing with failure</li>
</ul>
<h3>Think Different</h3>
<ul>
<li>Courage day to day</li>
<li>Encourage critical thinking</li>
<li>Techniques to promote courageous behavior</li>
</ul>
<h3>VALUE  CUSTOMER-CENTRIC ACTION</h3>
<p>This module describes the important aspects that are relevant to identify and deliver the required and expected value for all relevant stakeholders.</p>
<p>Aspects of Value and Managing Expectations</p>
<ul>
<li>The different aspects of value</li>
<li>Stakeholder management</li>
<li>Customer collaboration and using customer feedback</li>
<li>How to do prioritization</li>
</ul>
<h3>CONTINUOUS IMPROVEMENT</h3>
<p>Continuous improvement describes the importance of a Kaizen mindset, quality at the source, first time right, knowledge-sharing, and the ability to adapt.</p>
<h3>Build Flow</h3>
<ul>
<li>Understanding the importance of flow</li>
<li>Using Lean to optimize flow</li>
<li>Kaizen as a mindset</li>
<li>Radical change versus Kaizen</li>
<li>Using Pull to optimize flow</li>
</ul>
<h3>Continuous Improvement Tools</h3>
<ul>
<li>Kaizen Event</li>
<li>Value Stream Mapping</li>
<li>Visual Management</li>
<li>Retrospective</li>
<li>Daily Standup</li>
<li>Five Times Why</li>
</ul>


                </section>

DASA DevOps Professional: Enable and Scale: In-House Training

Real Animation Works

PRODUCT DESIGN face to face training customised and bespoke.

Product Design Training Courses 1-2-1

<p>Looking to improve your customer service skills and build better relationships with your clients? Look no further than our endorsed Customer Relationship and Phone-Based Service training course, endorsed by the Quality Licence Scheme!</p><p>Our Customer Relationship and Phone-Based Service training course cover everything from the basics of customer service to advanced techniques for building strong relationships with your clients. You will learn how to handle difficult customers, how to manage phone-based interactions effectively, and how to handle customer complaints with tact and professionalism. We will also teach you how to develop strategies for building long-term relationships with your clients and how to use technology to improve your customer service skills.</p><p>By completing our endorsed training course, you will receive a hardcopy certificate endorsed by the Quality Licence Scheme, demonstrating to prospective clients and employers that you have the necessary skills and knowledge to succeed in the industry.</p><p>The Quality Licence Scheme is a leading accreditation body, recognised by employers and educational institutions worldwide. This endorsement guarantees that our course meets the highest quality standards and that you will receive the best possible education.</p><p>Investing in our endorsed Customer Relationship and Phone-Based Service training course is an investment in your career. With the skills and knowledge you gain from our course, you will be well-equipped to pursue a career in customer service and take advantage of the many opportunities available in this exciting and dynamic field. Enrol today and take the first step towards a successful career in customer service!</p><p><strong>This bundle comprises the following courses:</strong></p><p><strong>QLS Endorsed Courses:</strong></p><ul><li><strong>Course 01:</strong> Diploma in Phone-Based Customer Service Training at QLS Level 5</li><li><strong>Course 02:</strong> Diploma in CRM at QLS Level 4</li></ul><p><strong>CPD QS Accredited Courses:</strong></p><ul><li><strong>Course 03:</strong> KYC</li><li><strong>Course 04:</strong> Assertiveness and Self-Confidence Development</li><li><strong>Course 05:</strong> Patient Customer Service Training</li><li><strong>Course 06:</strong> Win Customers Efficiently: Customer Service Diploma</li><li><strong>Course 07: </strong>Customer Service - Representative<strong><br /></strong></li></ul><p><strong>Learning Outcomes</strong></p><ul><li>Master the art of phone-based customer service and customer relationship management</li><li>Develop skills in handling difficult customers and resolving complaints effectively</li><li>Understand the principles of KYC (Know Your Customer) and patient customer service training</li><li>Learn to build long-term relationships with your clients and use technology to improve your customer service skills</li><li>Develop confidence and assertiveness in dealing with clients</li><li>Receive a hardcopy certificate from the Quality Licence Scheme, demonstrating your proficiency in customer service and relationship management</li><li>Be prepared to pursue a career in customer service, sales, or account management</li></ul><p><strong>Please Note:</strong> Imperial Academy is a One Education approved resale partner for Quality Licence Scheme Endorsed courses.</p><p>Our endorsed Customer Relationship and Phone-Based Service training bundle includes two essential courses for anyone looking to build a career in customer service. In the Phone-Based Customer Service course, you will learn the latest techniques for providing effective customer service over the phone. Our experienced instructors will guide you through the entire process and provide you with the skills necessary to handle difficult customers, manage phone-based interactions effectively, and handle customer complaints tactfully and professionally.</p><p>In the CRM course, you will learn the principles of customer relationship management, including building long-term relationships with your clients, using technology to improve customer service, and developing strategies for customer retention. This course is essential for anyone seeking a sales or account management career, as it will provide you with the skills and knowledge necessary to succeed in this competitive field.</p><p><strong>Certification</strong></p><p>In pursuing QLS-endorsed courses, learners attain not only profound understanding but also amplify their professional prowess, enriching their curriculum vitae.</p><p><strong>The Quality Licence Scheme </strong>stands as a reputable and distinguished endorsement, emblematic of exceptional standards and excellence throughout the UK.</p><p>Investing in this comprehensive package, learners will not only receive one but TWO HARD COPY QLS ENDORSED CERTIFICATES conveniently <strong>delivered to their doorstep!</strong></p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        180 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>This course is ideal for -</p><ul><li>Customer service representatives looking to improve their skills and knowledge</li><li>Sales and account management professionals looking to build better relationships with their clients</li><li>Business owners looking to gain a better understanding of customer relationship management principles</li><li>Anyone interested in pursuing a career in customer service or sales</li></ul>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <ul><li>Customer Service Representative (£15,000-£25,000 per annum)</li><li>Account Manager (£25,000-£45,000 per annum)</li><li>Sales Manager (£25,000-£60,000 per annum)</li><li>Client Services Manager (£30,000-£60,000 per annum)</li><li>Customer Success Manager (£30,000-£60,000 per annum)</li><li>Business Development Manager (£25,000-£70,000 per annum)</li><li>Account Executive (£20,000-£40,000 per annum)</li></ul>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Hard copy certificate -
            Included
        </p>

                        </div>

Customer Care

Online Course Marketing

Customer Service

Customer Relations

Service Design Courses (SDC)

Professional Skills Course (PSC)

Level 4 & 5 Endorsed Diploma | QLS Hard Copy Certificate Included | Plus 5 CPD Courses | Lifetime Access

Customer Relationship and Phone Based Service - Endorsed Training

<h2>Managing Multiple Projects: In-House Training</h2>
 <p>Succeeding in today's competitive marketplace often requires cycle time reduction - reducing the duration of projects and getting results faster. This workshop will address managing multiple projects within the context of program or product management.</p>
 <p>Are your projects taking longer and longer to complete? Are results less than optimal because of time pressures on resources? Would you like to increase project 'throughout'?</p>
 <p>Succeeding in today's competitive marketplace often requires cycle time reduction - reducing the duration of projects and getting results faster. This workshop will address managing multiple projects within the context of program or product management.</p>
 <p>Planning and managing individual projects is challenging. When introducing the real-life limitation of resources and other outside influences into the multi-project environment, those challenges are magnified, and new challenges are introduced.</p>
 <p>This interactive workshop will position you for immediate action. The goal of this course is to equip you with the necessary knowledge, skills, and techniques so that you can effectively and productively manage multiple projects.</p><h3>What you Will Learn</h3> 
 <p>You'll learn how to:</p> 
 <ul> 
 <li>Manage stakeholder relationships and expectations</li> 
 <li>Prioritize and sequence multiple projects</li> 
 <li>Manage time and stress within a multiple project environment</li> 
 <li>Effectively manage logical dependencies among projects</li> 
 <li>Optimize the use of resources across multiple projects using concepts from Critical Chain methods</li> 
 <li>Manage risk and communications in a multiple project environment</li> 
 </ul><section>
                    <h3>Getting Started</h3> <ul>  <li>Introductions</li>  <li>Course structure</li>  <li>Course goals and objectives</li>  </ul>  <h3>Foundation Concepts</h3> <ul>  <li>Portfolio, program, and project management principles</li>  <li>The multiple project environment</li>  <li>The MMP Process Model</li>  </ul>  <h3>Developing the Multiple Project List</h3> <ul>  <li>Multiple project portfolio management</li>  <li>Project selection</li>  <li>Project categories and types</li>  <li>The multiple project list</li>  </ul>  <h3>Multiple Project Logical Dependencies</h3> <ul>  <li>Project dependencies</li>  <li>Types of multiple project portfolios</li>  <li>Categories of logical dependencies across multiple projects</li>  <li>Project priorities in the multiple project schedule</li>  </ul>  <h3>Multiple Project Resource Management</h3> <ul>  <li>Multiple project resources and resource management concepts</li>  <li>Multiple project resource loading</li>  <li>Resource pool and resource database</li>  <li>Multiple project resource issues and outsourcing</li>  <li>Critical chain resource management, including drum resources and multi-tasking</li>  </ul>  <h3>Managing Risk Across Multiple Projects</h3> <ul>  <li>Multiple project risk management process</li>  <li>Identifying, assessing, and responding to multiple project risks</li>  <li>Critical chain and multiple project risks</li>  <li>Risk interrelationship management methods</li>  </ul>  <h3>Creating and Executing the Multiple Project Plan</h3> <ul>  <li>The multiple project plan</li>  <li>Multiple project scheduling</li>  <li>Multiple project budgeting</li>  <li>Executing and maintaining the multiple project plan</li>  <li>Controlling in the multiple project environment</li>  <li>Tools in multiple project management</li>  </ul>  <h3>Multiple Project Communications</h3> <ul>  <li>Effective communication in the multiple project environment</li>  <li>Common communication barriers</li>  <li>Multiple project communications plan</li>  <li>Resolving multiple project conflicts</li>  </ul>  <h3>Summary and Next Steps</h3> <ul>  <li>What did we learn, and how can we implement this in our work environments?</li>  </ul>


                </section>

Managing Multiple Projects: In-House Training

<h2>ITIL® 4 Strategist: Direct, Plan and Improve: In-House Training</h2>
 <p>The ITIL® 4 Strategist: Direct, Plan, and Improve course is based on the ITIL® 4 Strategist Direct, Plan, and Improve candidate syllabus from AXELOS.</p>
 <p>This course is based on the ITIL® 4 Strategist: Direct, Plan and Improve IT exam specifications from AXELOS. With the help of ITIL® 4 concepts and terminology, exercises, and examples included in the course, candidates acquire the relevant knowledge required to pass the certification exam.</p>
 <p>This course provides the practical skills necessary to create a 'learning and improving' IT organization, with a strong and effective strategic direction. It was designed to provide practitioners with a practical and strategic method for planning and delivering continual improvement with necessary agility. It covers both practical and strategic elements, making it the universal module that is a key component to both ITIL® 4 Managing Professional and ITIL® 4 Strategic Leader streams.</p><h3>What You Will Learn</h3>
 <p>At the end of this course, participants will be able to:</p>
 <ul>
 <li>Understand the key concepts of direction, planning, improvement</li>
 <li>Understand the scope of what is to be directed and/or planned and know how to use key principles and methods of direction and planning in that context</li>
 <li>Understand the role of GRC and know how to integrate the principles and methods into the service value system</li>
 <li>Understand and know how to use the key principles and methods of continual improvement for all types of improvements</li>
 <li>Understand and know how to use the key principles and methods of Communication and Organizational Change Management to direction, planning and improvement</li>
 <li>Understand and know how to use the key principles and methods of measurement and reporting in direction, planning, and improvement</li>
 <li>Understand and know how to direct, plan, and improve value streams and practices</li>
 </ul><section>
                    <h3>Course Introduction </h3> <ul> <li>Let's Get to Know Each Other </li> <li>Course Overview </li> <li>ITIL® 4 Certification Scheme </li> <li>Course Learning Objectives </li> <li>Course Components </li> <li>Course Agenda </li> <li>Exercises </li> <li>Case Study: Axle Car Hire </li> <li>Case Study: HandyPerson on Demand </li> <li>Exam Details </li> </ul> <h3>Core Concepts of DPI </h3> <ul> <li>Key Terms Covered in the Module </li> <li>Module Learning Objectives </li> <li>Basics of Direction </li> <li>Basics of Planning </li> <li>Basics of Improvement </li> <li>Other Core Elements </li> </ul> <h3>DPI through Service Value Chain and Guiding Principles </h3> <ul> <li>Key Terms Covered in the Module </li> <li>Module Learning Objectives </li> <li>DPI of the SVS </li> <li>DPI of Guiding Principles </li> </ul> <h3>Role of Direction in Strategy Management </h3> <ul> <li>Key Terms Covered in the Module </li> <li>Introducing Strategy Management </li> <li>Developing Effective Strategies </li> </ul> <h3>Implementation of Strategies </h3> <ul> <li>Key Terms Covered in the Module </li> <li>Module Learning Objectives </li> <li>Managing Risks </li> <li>Making Decisions through Portfolio Management </li> <li>Directing via Governance, Risk, and Compliance (GRC) </li> </ul> <h3>Introduction to Assessment and Planning </h3> <ul> <li>Key Terms Covered in the Module </li> <li>Module Learning Objectives </li> <li>Core Concepts of Assessment </li> <li>Conducting Effective Assessments </li> <li>Core Concepts of Planning </li> </ul> <h3>Assessment and Planning through VSM </h3> <ul> <li>Key Terms Covered in the Module </li> <li>Module Learning Objectives </li> <li>Introducing VSM </li> <li>Developing Value Stream Maps </li> <li>Knowing More About VSM </li> </ul> <h3>Measurement, Reporting, and Continual Improvement </h3> <ul> <li>Key Terms Covered in the Module </li> <li>Module Learning Objectives </li> <li>Measurement and Reporting </li> <li>Alignment of Measurements and Metrics </li> <li>Success Factors and Key Performance Indicators </li> <li>Continual Improvement </li> </ul> <h3>Measurements and Continual Improvement through Dimensions and SVS </h3> <ul> <li>Key Terms Covered in the Module </li> <li>Module Learning Objectives </li> <li>Measurements for the Four Dimensions </li> <li>Continual Improvement of the Service Value Chain and Practices </li> </ul> <h3>OCM Principles and Methods </h3> <ul> <li>Key Terms Covered in the Module </li> <li>Module Learning Objectives </li> <li>Basics of OCM </li> <li>OCM throughout DPI and Service Value Chain </li> <li>Resistance and Reinforcement </li> </ul> <h3>Communication Principles and Methods </h3> <ul> <li>Key Terms Covered in the Module </li> <li>Module Learning Objectives </li> <li>Basics of Effective Communication </li> <li>Communication with Stakeholders </li> </ul> <h3>SVS Development Using Four Dimensions </h3> <ul> <li>Key Terms Covered in the Module </li> <li>Module Learning Objectives </li> <li>Organizations and People in the SVS </li> <li>Partners and Suppliers in the SVS </li> <li>Value Streams and Processes in the SVS </li> <li>Information and Technology in the SVS</li> </ul>


                </section>

ITIL 4 Strategist: Direct, Plan and Improve: In-House Training

<h2 id="isPasted" style="color: rgb(57, 54, 79); box-sizing: border-box;" fr-original-style=" color: rgb(57, 54, 79);">About this event</h2><div style="color: rgb(57, 54, 79); box-sizing: border-box;" fr-original-style=" color: rgb(57, 54, 79);"><h3 style="color: rgb(30, 10, 60); box-sizing: border-box;" fr-original-style=" color: rgb(30, 10, 60);">COURSE INTRODUCTION</h3><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">This course covers Tuberculosis, latent and active, diagnosis, screening and testing, groups offered vaccine, symptoms and treatment; within the current regulatory and legal framework. We discuss Mantoux, BCG techniques, IGRA testing, Scar identification and current issues. The course is hands-on and practical and each participant receives a certificate after successfully completing the course.</p><h3 style="color: rgb(30, 10, 60); box-sizing: border-box;" fr-original-style=" color: rgb(30, 10, 60);">AIMS AND OBJECTIVES</h3><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">&bull; Be able to provide accurate and up to date information about BCG and TB vaccines</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">&bull; Update staff on current issues</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">&bull; Provide a safe, effective and high standard of care</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);"><br fr-original-style="" style="box-sizing: border-box;"></p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">COURSE CONTENTS</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">&bull; The aims of TB immunisation: national policy and schedules</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">&bull; History of TB</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">&bull; How common is TB</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">&bull; Epidemiology and current statistics</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">&bull; Screening and testing</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">&bull; Latent TB infection</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">&bull; Active TB disease</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">&bull; Signs and symptoms of TB</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">&bull; Diagnosis</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">&bull; IGRA Testing</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">&bull; Treatment</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">&bull; Management</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">&bull; TB Vaccination</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">&bull; Practical workshop</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">&bull; Technique-intradermal</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">&bull; BCG Technique</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">&bull; Mantoux / Technique</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">&bull; Scar identification</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">&bull; The legal aspects of vaccination</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">&bull; Prescribing vaccines</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">&bull; Storage and handling of vaccines - cold chain</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">&bull; Correct administration of vaccines</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">&bull; Record-keeping and reporting</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">&bull; Competence Assessment</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">Ref: National Minimum Standards for Immunisation Training, PHE and RCN, Immunisation for Infectious Diseases</p><h3 style="color: rgb(30, 10, 60); box-sizing: border-box;" fr-original-style=" color: rgb(30, 10, 60);">WHO SHOULD ATTEND?</h3><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">&bull; Nurses - Primary Care, Secondary Care</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">&bull; Occupational Health Staff</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">&bull; Doctors - Occupational Health</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">&bull; Military Staff</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">&bull; Midwives</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">&bull; Neonatal Nurses</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">&bull; School Nurses</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">Includes All course materials and certificate of attendance</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">AB Health Group awards CPD points / certificate of attendance for each course. &nbsp;If you would prefer an accredited certificate by our accrediting body Aim Qualifications we can organise this. &nbsp;The charge for the certificate including postage is &pound;30.00.</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);"><br fr-original-style="" style="box-sizing: border-box;"></p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">Annie Barr AB Health Group</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">Organiser Description</p><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);">Annie Barr is a leading provider of high quality, accredited healthcare training. With a selection of engaging healthcare training that has been developed by experts to equip you and your workforce with the skills, knowledge and competence needed to provide compassionate and high quality care.</p></div>

About this event
COURSE INTRODUCTION
This course covers Tuberculosis, latent and active, diagnosis, screening and testing, groups offered vaccine, symptoms and treatment; within the current regulatory and legal framework. We discuss Mantoux, BCG techniques, IGRA testing, Scar identification and current issues. The course is hands-on and practical and each participant receives a certificate after successfully completing the course.
AIMS AND OBJECTIVES
• Be able to provide accurate and up to date information about BCG and TB vaccines
• Update staff on current issues
• Provide a safe, effective and high standard of care


COURSE CONTENTS
• The aims of TB immunisation: national policy and schedules
• History of TB
• How common is TB
• Epidemiology and current statistics
• Screening and testing
• Latent TB infection
• Active TB disease
• Signs and symptoms of TB
• Diagnosis
• IGRA Testing
• Treatment
• Management
• TB Vaccination
• Practical workshop
• Technique-intradermal
• BCG Technique
• Mantoux / Technique
• Scar identification
• The legal aspects of vaccination
• Prescribing vaccines
• Storage and handling of vaccines - cold chain
• Correct administration of vaccines
• Record-keeping and reporting
• Competence Assessment
Ref: National Minimum Standards for Immunisation Training, PHE and RCN, Immunisation for Infectious Diseases
WHO SHOULD ATTEND?
• Nurses - Primary Care, Secondary Care
• Occupational Health Staff
• Doctors - Occupational Health
• Military Staff
• Midwives
• Neonatal Nurses
• School Nurses
Includes All course materials and certificate of attendance
AB Health Group awards CPD points / certificate of attendance for each course. If you would prefer an accredited certificate by our accrediting body Aim Qualifications we can organise this. The charge for the certificate including postage is £30.00.


Annie Barr AB Health Group
Organiser Description
Annie Barr is a leading provider of high quality, accredited healthcare training. With a selection of engaging healthcare training that has been developed by experts to equip you and your workforce with the skills, knowledge and competence needed to provide compassionate and high quality care.

AB Health Group

Health & Wellbeing

General Health

Medical Training

Professional Development

Public Health

BCG/Mantoux and TB - Webinar

TB / BCG Training WEBINAR

<div id="course-pills-1">Duration<p>5 Days</p><p>30 CPD hours</p>This course is intended for<p>This course is designed for anyone seeking CCNA certification. The course also provides foundational knowledge for all support technicians involved in the basic installation, operation, and verification of Cisco networks. The job roles best suited to the material in this course are:<br />Entry-level network engineer<br />Network administrator<br />Network support technician<br />Help desk technician</p>Overview<p>This course will help you:<br />Learn the knowledge and skills to install, configure, and operate a small- to medium-sized network<br />Gain a foundation in the essentials of networking, security, and automation<br />Earn 30 CE credits toward recertification</p><p>The Implementing and Administering Cisco Solutions (CCNA) v2.0 course gives you a broad range of fundamental knowledge for all IT careers. Through a combination of lecture, hands-on labs, and self-study, you will learn how to install, operate, configure, and verify basic IPv4 and IPv6 networks. The course covers configuring network components such as switches, routers, and wireless LAN controllers; managing network devices; and identifying basic security threats. The course also gives you a foundation in network programmability, automation, and software-defined networking. This course helps you prepare to take the 200-301 CiscoÂ© Certified Network Associate (CCNAÂ©) exam. By passing this one exam, you earn the CCNA certification. This course also earns you 30 Continuing Education (CE) credits towards recertification.</p></div><div id="course-pills-2"><h4>Course Outline </h4><ul><li>Exploring the Functions of Networking ? Lecture</li><li>Introducing the Host-to-Host Communications Model ? Lecture</li><li>Operating Cisco IOS Software ? Lecture</li><li>Introducing LANs ? Lecture</li><li>Exploring the TCP/IP Link Layer ? Lecture</li><li>Starting a Switch ? Lecture</li><li>Introducing the TCP/IP Internet Layer, IPv4 Addressing, and Subnets ? Lecture</li><li>Explaining the TCP/IP Transport Layer and Application Layer ? Lecture</li><li>Exploring the Functions of Routing ? Lecture</li><li>Configuring a Cisco Router ? Lecture</li><li>Exploring the Packet Delivery Process ? Lecture</li><li>Troubleshooting a Simple Network ? Lecture</li><li>Introducing Basic IPv6 ? Lecture</li><li>Configuring Static Routing ? Lecture</li><li>Implementing VLANs and Trunks ? Lecture</li><li>Routing Between VLANs ? Lecture</li><li>Introducing OSPF ? Lecture</li><li>Building Redundant Switched Topologies ? Self-study</li><li>Improving Redundant Switched Topologies with EtherChannel ? Lecture</li><li>Exploring Layer 3 Redundancy ? Self-study</li><li>Introducing WAN Technologies ? Self-study</li><li>Explaining Basics of ACL ? Lecture</li><li>Enabling Internet Connectivity ? Lecture</li><li>Introducing QoS ? Self-study</li><li>Explaining Wireless Fundamentals ? Self-study</li><li>Introducing Architectures and Virtualization ? Self-study</li><li>Explaining the Evolution of Intelligent Networks ? Lecture</li><li>Introducing System Monitoring ? Lecture</li><li>Managing Cisco Devices ? Lecture</li><li>Examining the Security Threat Landscape ? Self-study</li></ul></div><div id="course-pills-3"><h4>Additional course details:</h4><br /><p>Nexus Humans Cisco Implementing and Administering Cisco Solutions v2.0 (CCNA) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. </p><p></p> This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. <p></p>Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.  <p></p>While we feel this is the best course for the Cisco Implementing and Administering Cisco Solutions v2.0 (CCNA) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.  <p></p>Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.<p></p></div>

Nexus Human

Cisco Certified Network Associate (CCNA)

Certified in Cybersecurity (CC)

Cisco Certified Network Professional certification (CCNP)

CompTIA Network+

Cisco Certified Entry Networking Technician (CCENT)

Cisco Certified Internetwork Expert (CCIE)

Cisco Implementing and Administering Cisco Solutions v2.0 (CCNA)

<div id="course-pills-1">Duration<p>5 Days</p><p>30 CPD hours</p><p>Earning your SHRM Certified Professional (SHRM-CP) or SHRM Senior Certified Professional (SHRM-SCP) credential makes you a recognized expert and leader in the HR field and a valuable asset to your organization, keeping  you and your organization more competitive in today's economy. This professional distinction sets you apart from your colleagues, proving your high level of knowledge and skills. Students will be able to identify areas of strength and build on them. They will also see where they will need further concentrated study in preparation for their exam.</p></div><div id="course-pills-2"><h3>1 - INTRODUCTION</h3> <ul> <li>The SHRM Body of Competency and Knowledge? (BoCK)</li> <li>The SHRM-CP and SHRM-SCP Certifications</li> <li>The SHRM Learning SystemÂ© for SHRM-CP/SHRM-SCP</li> </ul> <h3>2 - HR COMPETENCIES</h3> <ul> <li>Behavioral Competencies</li> </ul> <h3>3 - DOMAIN 1: PEOPLE</h3> <ul> <li>Functional Area #1: HR Strategic Planning</li> <li>Functional Area #2: Talent Acquisition </li> <li>Functional Area #3: Employee Engagement and Retention </li> <li>Functional Area #4: Learning and Development</li> <li>Functional Area #5: Total Rewards</li> </ul> <h3>4 - DOMAIN 2: ORGANIZATION</h3> <ul> <li>Functional Area #6: Structure of the HR Function</li> <li>Functional Area #7: Organizational Effectiveness and Development</li> <li>Functional Area #8: Workforce Management</li> <li>Functional Area #9: Employee and Labor Relations</li> <li>Functional Area #10: Technology Management</li> </ul> <h3>5 - DOMAIN 3: WORKPLACE</h3> <ul> <li>Functional Area #11: HR in the Global Context</li> <li>Functional Area #12: Diversity and Inclusion</li> <li>Functional Area #13: Risk Management</li> <li>Functional Area #14: Corporate Social Responsibly</li> <li>Functional Area #15: U.S. Employment Law and Regulations</li> </ul> <h3>6 - FINAL EXAM/REVIEW/DISCUSSION</h3></div><div id="course-pills-3"><h4>Additional course details:</h4><br /><p>Nexus Humans SHRM-CP/SHRM-SCP Certification Preparation training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. </p><p></p> This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. <p></p>Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.  <p></p>While we feel this is the best course for the SHRM-CP/SHRM-SCP Certification Preparation course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.  <p></p>Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.<p></p></div>

Clifton Practice Hypnotherapy Training (CPHT)

Chartered Institute of Personnel Development (CIPD)

Certified Payroll Professional (CPP)

Certified Supply Chain Professional (CSCP)

Scrum Master Professional Certificate (SMPC)

SHRM-CP/SHRM-SCP Certification Preparation

<div id="course-pills-1">Duration<p>5 Days</p><p>30 CPD hours</p>This course is intended for<p>This course is for experienced information technology (IT) professionals, typically described as Enterprise Desktop Administrators (EDAs). These EDAs deploy, manage, and maintain PCs, devices, and applications across medium, large, and enterprise organizations. A significant portion of this audience uses, or intends to use, the latest release of Configuration Manager to manage and deploy PCs, devices, and applications.</p>Overview<p>Describe the features Configuration Manager and Intune include, and explain how you can use these features to manage PCs and mobile devices in an enterprise environment. Analyze data by using queries and reports. Prepare a management infrastructure, including configuring boundaries, boundary groups, and resource discovery, and integrating mobile-device management with Intune. Deploy and manage the Configuration Manager client. Configure, manage, and monitor hardware and software inventory, and use Asset Intelligence and software metering. Identify and configure the most appropriate method to distribute and manage content used for deployments. Distribute, deploy, and monitor applications for managed users and systems. Maintain software updates for PCs that Configuration Manager manages. Implement Endpoint Protection for managed PCs. Configure an operating-system deployment strategy by using Configuration Manager. Manage and maintain a Configuration Manager site.</p><p>This five-day course describes how to use Configuration Manager and its associated site systems to efficiently manage network resources. In this five-day course, you will learn day-to-day management tasks, including how to manage applications, client health, hardware and software inventory, operating system deployment, and software updates by using Configuration Manager. You also will learn how to optimize Endpoint Protection, manage compliance, and create management queries and reports.  Although this course and the associated labs are written for Microsoft Endpoint Configuration Manager and Windows 11, the skills taught will also be backwards compatible with previous editions of System Center Configuration Manager and Windows 10.</p>Prerequisites<p></p><li>Networking fundamentals, including common networking protocols, topologies, hardware, media, routing, switching, and addressing.</li>  <li>Active Directory Domain Services (AD DS) principles and fundamentals of AD DS management.</li>  <li>Installation, configuration, and troubleshooting for Windows-based personal computers.</li>  <li>Basic concepts of public key infrastructure (PKI) security.</li>  <li>Basic understanding of scripting and Windows PowerShell syntax.</li>  <li>Basic understanding of Windows Server roles and services.</li>  <li>Basic understanding of the configuration options for iOS and Android Mobile device platforms.</li><p></p></div><div id="course-pills-2"><h3>1 - Managing computers and mobile devices in the enterprise</h3> <ul> <li>Overview of systems management by using enterprise management solutions</li> <li>Overview of the Configuration Manager architecture</li> <li>Overview of the Configuration Manager administrative tools</li> <li>Tools for monitoring and troubleshooting a Configuration Manager site</li> </ul> <h3>2 - Analyzing data using queries, reports, and CMPivot</h3> <ul> <li>Introduction to queries</li> <li>Configuring SQL Server Reporting Services</li> <li>Analyzing the real-time state of a device by using CMPivot</li> </ul> <h3>3 - Preparing the Configuration Manager management infrastructure</h3> <ul> <li>Configuring site boundaries and boundary groups</li> <li>Configuring resource discovery</li> <li>Organizing resources using device and user collections</li> </ul> <h3>4 - Deploying and managing the Configuration Manager client</h3> <ul> <li>Overview of the Configuration Manager client</li> <li>Deploying the Configuration Manager client</li> <li>Configuring and monitoring client status</li> <li>Managing client settings and performing management operations</li> </ul> <h3>5 - Managing inventory for PCs and applications</h3> <ul> <li>Overview of inventory collection</li> <li>Configuring hardware and software inventory</li> <li>Managing inventory collection</li> <li>Configuring software metering</li> <li>Configuring and managing Asset Intelligence</li> </ul> <h3>6 - Distributing and managing content used for deployments</h3> <ul> <li>Preparing the infrastructure for content management</li> <li>Distributing and managing content on distribution points</li> </ul> <h3>7 - Deploying and managing applications</h3> <ul> <li>Overview of application management</li> <li>Creating applications</li> <li>Deploying applications</li> <li>Managing applications</li> <li>Deploying and managing Windows apps</li> </ul> <h3>8 - Maintaining software updates for managed PCs</h3> <ul> <li>The software updates process</li> <li>Preparing a Configuration Manager site for software updates</li> <li>Managing software updates</li> <li>Configuring automatic deployment rules</li> <li>Monitoring and troubleshooting software updates</li> <li>Enabling third-party updates</li> </ul> <h3>9 - Implementing Defender Protection for managed PCs</h3> <ul> <li>Overview of Endpoint Protection in Configuration Manager</li> <li>Configuring, deploying, and monitoring Endpoint Protection policies</li> <li>Configuring and deploying advanced threat policies</li> <h3>10 - Managing compliance and secure data access</h3> <ul> <li>Overview of Compliance Settings</li> <li>Configuring compliance settings</li> <li>Viewing compliance results</li> <li>Managing resource and data access</li> <h3>11 - Managing operating system deployment</h3> <ul> <li>An overview of operating system deployment</li> <li>Preparing a site for operating system deployment</li> <li>Deploying an operating system</li> <li>Managing Windows as a service</li> <h3>12 - Managing and maintaining a Configuration Manager site</h3> <ul> <li>Configuring role-based administration</li> <li>Configuring Remote Tools</li> <li>Overview of Configuration Manager site maintenance and Management Insights</li> <li>Backing up and recovering a Configuration Manager site</li> <li>Updating the Configuration Manager infrastructure</li> <h3>13 - What?s new in Microsoft Endpoint Configuration Manager</h3> <ul> <li>Whats new in Microsoft Endpoint Manager covering each semi annual release</li> </ul></ul></ul></ul></ul></div><div id="course-pills-3"><h4>Additional course details:</h4><br /><p>Nexus Humans 55348: Administering Microsoft Endpoint Configuration Manager training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. </p><p></p> This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. <p></p>Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.  <p></p>While we feel this is the best course for the 55348: Administering Microsoft Endpoint Configuration Manager course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.  <p></p>Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.<p></p></div>

Microsoft Certification

Sccm

Microsoft Certified Technology Specialist (MCTS)

Commercial & Contract Management Certification Program (CCM)

IT Manager

Microsoft Certified Trainer (MCT)

55348 Administering Microsoft Endpoint Configuration Manager

<div id="course-pills-1">Duration<p>5 Days</p><p>30 CPD hours</p>This course is intended for<p>This course is designed for people who are seeking to launch a career in cybersecurity.</p>Overview<p>Assess the security posture of an enterprise environment and recommend and implement appropriate security solutions; Monitor and secure hybrid environments, including cloud, mobile, and IoT; Operate with an awareness of applicable laws and policies, including principles of governance, risk, and compliance; Identify, analyze, and respond to security events and incidents.</p><p>CompTIA Security+ is a global certification that validates the baseline skills necessary to perform core security functions and is the first security certification a candidate should earn.<br /> <br /> CompTIA Security+ establishes the core knowledge required of any cybersecurity role and provides a springboard to intermediate-level cybersecurity jobs.</p></div><div id="course-pills-2"><h3>Lesson 1: Summarize Fundamental Security Concepts</h3> <ul> <li>Security Concepts</li> <li>Security Controls</li> </ul> <h3>Lesson 2: Compare Threat Types</h3> <ul> <li>Threat Actors</li> <li>Attack Surfaces</li> <li>Social Engineering</li> </ul> <h3>Lesson 3: Explain Cryptographic Solutions</h3> <ul> <li>Cryptographic Algorithms</li> <li>Public Key Infrastructure</li> <li>Cryptographic Solutions</li> </ul> <h3>Lesson 4: Implement Identity and Access Management</h3> <ul> <li>Authentication</li> <li>Authorization</li> <li>Identity Management</li> </ul> <h3>Lesson 5: Secure Enterprise Network Architecture</h3> <ul> <li>Enterprise Network Architecture</li> <li>Network Security Appliances</li> <li>Secure Communications</li> </ul> <h3>Lesson 6: Secure Cloud Network Architecture</h3> <ul> <li>Cloud Infrastructure</li> <li>Embedded Systems and Zero Trust Architecture</li> </ul> <h3>Lesson 7: Explain Resiliency and Site Security Concepts</h3> <ul> <li>Asset Management</li> <li>Redundancy Strategies</li> <li>Physical Security</li> </ul> <h3>Lesson 8: Explain Vulnerability Management</h3> <ul> <li>Device and OS Vulnerabilities</li> <li>Application and Cloud Vulnerabilities</li> <li>Vulnerability Identification Methods</li> <li>Vulnerability Analysis and Remediation</li> </ul> <h3>Lesson 9: Evaluate Network Security Capabilities</h3> <ul> <li>Network Security Baselines</li> <li>Network Security Capability Enhancement</li> </ul> <h3>Lesson 10: Assess Endpoint Security Capabilities</h3> <ul> <li>Implement Endpoint Security</li> <li>Mobile Device Hardening</li> </ul> <h3>Lesson 11: Enhance Application Security Capabilities</h3> <ul> <li>Application Protocol Security Baselines</li> <li>Cloud and Web Application Security Concepts</li> </ul> <h3>Lesson 12: Explain Incident Response and Monitoring Concepts</h3> <ul> <li>Incident Response</li> <li>Digital Forensics</li> <li>Data Sources</li> <li>Alerting and Monitoring Tools</li> </ul> <h3>Lesson 13: Analyze Indicators of Malicious Activity</h3> <ul> <li>Malware Attack Indicators</li> <li>Physical and Network Attack Indicators</li> <li>Application Attack Indicators</li> </ul> <h3>Lesson 14: Summarize Security Governance Concepts</h3> <ul> <li>Policies, Standards, and Procedures</li> <li>Change Management</li> <li>Automation and Orchestration</li> </ul> <h3>Lesson 15: Explain Risk Management Processes</h3> <ul> <li>Risk Management Processes and Concepts</li> <li>Vendor Management Concepts</li> <li>Audits and Assessments</li> </ul> <h3>Lesson 16: Summarize Data Protection and Compliance Concepts</h3> <ul> <li>Data Classification and Compliance</li> <li>Personnel Policies</li> </ul></div><div id="course-pills-3"><h4>Additional course details:</h4><br /><p>Nexus Humans CompTIA Security Plus Certification (Exam SY0-601) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. </p><p></p> This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. <p></p>Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.  <p></p>While we feel this is the best course for the CompTIA Security Plus Certification (Exam SY0-601) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.  <p></p>Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.<p></p></div>

Certificate in Information Security Management Principles (CISMP)

Certified Cyber Professional (CCP)

CompTIA A+

CompTIA Security+

<div id="course-pills-1">Duration<p>5 Days</p><p>30 CPD hours</p>This course is intended for<p></p><p>The Microsoft 365 Endpoint Administrator is responsible for deploying, configuring, securing, managing, and monitoring devices and client applications in a corporate setting. Their duties include managing identity, access, policies, updates, and apps. They work alongside the M365 Enterprise Administrator to develop and execute a device strategy that aligns with the requirements of a modern organization. Microsoft 365 Endpoint Administrators should be well-versed in M365 workloads and possess extensive skills and experience in deploying, configuring, and maintaining Windows 11 and later, as well as non-Windows devices. Their role emphasizes cloud services over on-premises management technologies.</p><p></p><p></p><p>In this course, students will learn to plan and execute an endpoint deployment strategy using contemporary deployment techniques and implementing update strategies. The course introduces essential elements of modern management, co-management approaches, and Microsoft Intune integration. It covers app deployment, management of browser-based applications, and key security concepts such as authentication, identities, access, and compliance policies. Technologies like Microsoft Entra ID, Azure Information Protection, and Microsoft Defender for Endpoint are explored to protect devices and data.</p><p></p>Prerequisites<p>The Modern Desktop Administrator must be familiar with M365 workloads and must have strong skills and experience of deploying, configuring, and maintaining Windows 11 and later, and non-Windows devices.</p></div><div id="course-pills-2"><h3>1 - Explore the Enterprise Desktop</h3> <ul> <li>Examine benefits of modern management</li> <li>Examine the enterprise desktop life-cycle model</li> <li>Examine planning and purchasing</li> <li>Examine desktop deployment</li> <li>Plan an application deployment</li> <li>Plan for upgrades and retirement</li> </ul> <h3>2 - Explore Windows Editions</h3> <ul> <li>Examine Windows client editions and capabilities</li> <li>Select client edition</li> <li>Examine hardware requirements</li> </ul> <h3>3 - Understand Microsoft Entra ID</h3> <ul> <li>Examine Microsoft Entra ID</li> <li>Compare Microsoft Entra ID and Active Directory Domain Services</li> <li>Examine Microsoft Entra ID as a directory service for cloud apps</li> <li>Compare Microsoft Entra ID P1 and P2 plans</li> <li>Examine Microsoft Entra Domain Services</li> </ul> <h3>4 - Manage Microsoft Entra identities</h3> <ul> <li>Examine RBAC and user roles in Microsoft Entra ID</li> <li>Create and manage users in Microsoft Entra ID</li> <li>Create and manage groups in Microsoft Entra ID</li> <li>Manage Microsoft Entra objects with PowerShell</li> <li>Synchronize objects from AD DS to Microsoft Entra ID</li> </ul> <h3>5 - Manage device authentication</h3> <ul> <li>Describe Microsoft Entra join </li> <li>Examine Microsoft Entra join prerequisites limitations and benefits</li> <li>Join devices to Microsoft Entra ID</li> <li>Manage devices joined to Microsoft Entra ID</li> </ul> <h3>6 - Enroll devices using Microsoft Configuration Manager</h3> <ul> <li>Deploy the Microsoft Configuration Manager client</li> <li>Monitor the Microsoft Configuration Manager client</li> <li>Manage the Microsoft Configuration Manager client</li> </ul> <h3>7 - Enroll devices using Microsoft Intune</h3> <ul> <li>Manage mobile devices with Intune</li> <li>Enable mobile device management</li> <li>Explain considerations for device enrollment</li> <li>Manage corporate enrollment policy</li> <li>Enroll Windows devices in Intune</li> <li>Enroll Android devices in Intune</li> <li>Enroll iOS devices in Intune</li> <li>Explore device enrollment manager</li> <li>Monitor device enrollment</li> <li>Manage devices remotely</li> </ul> <h3>8 - Execute device profiles</h3> <ul> <li>Explore Intune device profiles</li> <li>Create device profiles</li> <li>Create a custom device profile</li> </ul> <h3>9 - Oversee device profiles</h3> <ul> <li>Monitor device profiles in Intune</li> <li>Manage device sync in Intune</li> <li>Manage devices in Intune using scripts</li> </ul> <h3>10 - Maintain user profiles</h3> <ul> <li>Examine user profile</li> <li>Explore user profile types</li> <li>Examine options for minimizing user profile size</li> <li>Deploy and configure folder redirection</li> <li>Sync user state with Enterprise State Roaming</li> <li>Configure Enterprise State Roaming in Azure</li> </ul> <h3>11 - Execute mobile application management</h3> <ul> <li>Examine mobile application management</li> <li>Examine considerations for mobile application management</li> <li>Prepare line-of-business apps for app protection policies</li> <li>Implement mobile application management policies in Intune</li> <li>Manage mobile application management policies in Intune</li> </ul> <h3>12 - Deploy and update applications</h3> <ul> <li>Deploy applications with Intune</li> <li>Add apps to Intune</li> <li>Manage Win32 apps with Intune</li> <li>Deploy applications with Configuration Manager</li> <li>Deploying applications with Group Policy</li> <li>Assign and publish software</li> <li>Explore Microsoft Store for Business</li> <li>Implement Microsoft Store Apps</li> <li>Update Microsoft Store Apps with Intune</li> <li>Assign apps to company employees</li> </ul> <h3>13 - Administer endpoint applications</h3> <ul> <li>Manage apps with Intune</li> <li>Manage Apps on non-enrolled devices</li> <li>Deploy Microsoft 365 Apps with Intune</li> <li>Additional Microsoft 365 Apps Deployment Tools</li> <li>Configure Microsoft Edge Internet Explorer mode</li> <li>App Inventory Review</li> </ul> <h3>14 - Protect identities in Microsoft Entra ID</h3> <ul> <li>Explore Windows Hello for Business</li> <li>Deploy Windows Hello</li> <li>Manage Windows Hello for Business</li> <li>Explore Microsoft Entra ID Protection</li> <li>Manage self-service password reset in Microsoft Entra ID</li> <li>Implement multi-factor authentication</li> </ul> <h3>15 - Enable organizational access</h3> <ul> <li>Enable access to organization resources</li> <li>Explore VPN types and configuration</li> <li>Explore Always On VPN</li> <li>Deploy Always On VPN</li> </ul> <h3>16 - Implement device compliance</h3> <ul> <li>Protect access to resources using Intune</li> <li>Explore device compliance policy</li> <li>Deploy a device compliance policy</li> <li>Explore conditional access</li> <li>Create conditional access policies</li> </ul> <h3>17 - Generate inventory and compliance reports</h3> <ul> <li>Report enrolled devices inventory in Intune</li> <li>Monitor and report device compliance</li> <li>Build custom Intune inventory reports</li> <li>Access Intune using Microsoft Graph API</li> </ul> <h3>18 - Deploy device data protection</h3> <ul> <li>Explore Windows Information Protection</li> <li>Plan Windows Information Protection</li> <li>Implement and use Windows Information Protection</li> <li>Explore Encrypting File System in Windows client</li> <li>Explore BitLocker</li> </ul> <h3>19 - Manage Microsoft Defender for Endpoint</h3> <ul> <li>Explore Microsoft Defender for Endpoint</li> <li>Examine key capabilities of Microsoft Defender for Endpoint</li> <li>Explore Windows Defender Application Control and Device Guard</li> <li>Explore Microsoft Defender Application Guard</li> <li>Examine Windows Defender Exploit Guard</li> <li>Explore Windows Defender System Guard</li> </ul> <h3>20 - Manage Microsoft Defender in Windows client</h3> <ul> <li>Explore Windows Security Center</li> <li>Explore Windows Defender Credential Guard</li> <li>Manage Microsoft Defender Antivirus</li> <li>Manage Windows Defender Firewall</li> <li>Explore Windows Defender Firewall with Advanced Security</li> </ul> <h3>21 - Manage Microsoft Defender for Cloud Apps</h3> <ul> <li>Explore Microsoft Defender for Cloud Apps</li> <li>Planning Microsoft Defender for Cloud Apps</li> <li>Implement Microsoft Defender for Cloud Apps</li> </ul> <h3>22 - Assess deployment readiness</h3> <ul> <li>Examine deployment guidelines</li> <li>Explore readiness tools</li> <li>Assess application compatibility</li> <li>Explore tools for application compatibility mitigation</li> <li>Prepare network and directory for deployment</li> <li>Plan a pilot</li> </ul> <h3>23 - Deploy using the Microsoft Deployment Toolkit</h3> <ul> <li>Evaluate traditional deployment methods</li> <li>Set up the Microsoft Deployment Toolkit for client deployment</li> <li>Manage and deploy images using the Microsoft Deployment Toolkit</li> </ul> <h3>24 - Deploy using Microsoft Configuration Manager</h3> <ul> <li>Explore client deployment using Configuration Manager</li> <li>Examine deployment components of Configuration Manager</li> <li>Manage client deployment using Configuration Manager</li> <li>Plan in-place upgrades using Configuration Manager</li> </ul> <h3>25 - Deploy Devices using Windows Autopilot</h3> <ul> <li>Use Autopilot for modern deployment</li> <li>Examine requirements for Windows Autopilot</li> <li>Prepare device IDs for Autopilot</li> <li>Implement device registration and out-of-the-box customization</li> <li>Examine Autopilot scenarios</li> <li>Troubleshoot Windows Autopilot</li> </ul> <h3>26 - Implement dynamic deployment methods</h3> <ul> <li>Examine subscription activation</li> <li>Deploy using provisioning packages</li> <li>Use Windows Configuration Designer</li> <li>Use Microsoft Entra join with automatic MDM enrollment</li> </ul> <h3>27 - Plan a transition to modern endpoint management</h3> <ul> <li>Explore using co-management to transition to modern endpoint management</li> <li>Examine prerequisites for co-management</li> <li>Evaluate modern management considerations</li> <li>Evaluate upgrades and migrations in modern transitioning</li> <li>Migrate data when modern transitioning</li> <li>Migrate workloads when modern transitioning</li> </ul> <h3>28 - Manage Windows 365</h3> <ul> <li>Explore Windows 365</li> <li>Configure Windows 365</li> <li>Administer Windows 365</li> </ul> <h3>29 - Manage Azure Virtual Desktop</h3> <ul> <li>Examine Azure Virtual Desktop</li> <li>Explore Azure Virtual Desktop</li> <li>Configure Azure Virtual Desktop</li> <li>Administer Azure Virtual Desktop</li> </ul></div><div id="course-pills-3"><h4>Additional course details:</h4><br /><p>Nexus Humans MD-102T00 : Microsoft 365 Endpoint Administrator training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. </p><p></p> This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. <p></p>Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.  <p></p>While we feel this is the best course for the MD-102T00 : Microsoft 365 Endpoint Administrator course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.  <p></p>Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.<p></p></div>

Microsoft 365

Microsoft AZ-900

Microsoft AZ-104

Microsoft AZ-303

Microsoft AZ-700

MD-102T00 Microsoft 365 Endpoint Administrator

<div id="course-pills-1">Duration<p>5 Days</p><p>30 CPD hours</p>This course is intended for<p>This course is intended for existing IT professionals who have some networking knowledge and experience and are looking for a single course that provides insight into core and advanced networking technologies in Windows Server. This audience would typically include: Network administrators who are looking to reinforce existing skills and learn about new networking technology changes and functionality in Windows Server. System or Infrastructure Administrators with general networking knowledge who are looking to gain core and advanced networking knowledge and skills on Windows Server.</p>Overview<p>Plan and implement an IPv4 network. Implement Dynamic Host Configuration Protocol (DHCP). Implement IPv6. Implement Domain Name System (DNS). Implement and manage IP address management (IPAM). Plan for remote access. Implement DirectAccess. Implement virtual private networks (VPNs). Implement networking for branch offices. Configure advanced networking features. Implement Software Defined Networking.</p><p>55343A is the Community Courseware equivalent of retired Legacy Course 20741BC - Networking with Windows Server 2016. This 5-day classroom-based course provides the fundamental networking skills required to deploy and support Windows Server in most organizations. It covers IP fundamentals, remote access technologies, and more advanced content including Software Defined Networking. Although this course and the associated labs are written for Windows Server 2022, the skills taught will also be backwards compatible for Server 2016 and Server 2019.</p>Prerequisites<p>In addition to professional experience, students who attend this training should already have the following technical knowledge:  </p><li>Experience working with Windows Server  </li><li>Knowledge of the Open Systems Interconnection (OSI) model  </li><li>Understanding of core networking infrastructure components and technologies such as cabling, routers and switches  </li><li>Familiarity with networking topologies and architectures such as local area networks (LANs), wide area networks (WANs) and wireless networking  </li><li>Some basic knowledge of the TCP/IP protocol stack, addressing and name resolution  </li><li>Experience with and knowledge of virtualization  </li><li>Hands-on experience working with the Windows client operating systems such as Windows 10 or Windows 11<p></p></li></div><div id="course-pills-2"><h3>1 - Planning and implementing an IPv4 network</h3> <ul> <li>Planning IPv4 addressing</li> <li>Configuring an IPv4 host</li> <li>Managing and troubleshooting IPv4 network connectivity</li> </ul> <h3>2 - Implementing DHCP</h3> <ul> <li>Overview of the DHCP server role</li> <li>Deploying DHCP</li> <li>Managing and troubleshooting DHCP</li> </ul> <h3>3 - Implementing IPv6</h3> <ul> <li>Overview of IPv6 addressing</li> <li>Configuring an IPv6 host</li> <li>Implementing IPv6 and IPv4 coexistence</li> <li>Transitioning from IPv4 to IPv6</li> </ul> <h3>4 - Implementing DNS</h3> <ul> <li>Implementing DNS servers</li> <li>Configuring zones in DNS</li> <li>Configuring name resolution between DNS zones</li> <li>Configuring DNS integration with Active Directory Domain Services (AD DS)</li> <li>Configuring advanced DNS settings</li> </ul> <h3>5 - Implementing and managing IPAM</h3> <ul> <li>Overview of IPAM</li> <li>Deploying IPAM</li> <li>Managing IP address spaces by using IPAM</li> </ul> <h3>6 - Remote access in Windows Server</h3> <ul> <li>Overview of remote access</li> <li>Implementing the Web Application Proxy</li> </ul> <h3>7 - Implementing DirectAccess</h3> <ul> <li>Overview of DirectAccess</li> <li>Implementing DirectAccess by using the Getting Started Wizard</li> <li>Implementing and managing an advanced DirectAccess infrastructure</li> </ul> <h3>8 - Implementing VPNs</h3> <ul> <li>Planning VPNs</li> <li>Implementing VPNs</li> </ul> <h3>9 - Implementing networking for branch offices</h3> <ul> <li>Networking features and considerations for branch offices</li> <li>Implementing Distributed File System (DFS) for branch offices</li> <li>Implementing BranchCache for branch offices</li> </ul> <h3>10 - Configuring advanced networking features</h3> <ul> <li>Overview of high performance networking features</li> <li>Configuring advanced Microsoft Hyper-V networking features</li> </ul> <h3>11 - Implementing Software Defined Networking</h3> <ul> <li>Overview of SDN.</li> <li>Implementing network virtualization</li> <li>Implementing Network Controller</li> </ul></div>

Networking Skills

IT Networking Fundamentals

Computer Networking

55343 Networking with Windows Server

<div id="course-pills-1">Duration<p>5 Days</p><p>30 CPD hours</p>This course is intended for<p>This course is designed for IT professionals who wish to develop cloud computing skills to enable them to move IT workloads to the cloud and integrate products and services from different providers and industries. Their focus is to ensure that cloud deployments are secure, that automation and orchestration are used effectively to bring business value from the cloud, and that costs are controlled through effective management of cloud vendors.   This course is also designed for students who are preparing to take the CompTIA Cloud+ certification exam CV0-003, or who plan to use Cloud+ as the foundation for more advanced cloud certifications or career roles.</p>Overview<p>In this course, you will deploy, test, secure, manage, optimize, and troubleshoot a cloud solution.   You will:  - Prepare to deploy cloud solutions  - Deploy a pilot project  - Test a pilot project deployment  - Design a secure network for cloud deployment  - Determine CPU and memory sizing for cloud deployments  - Determine storage requirements for cloud deployments  - Plan Identity and Access Management for cloud deployments  - Analyze workload characteristics to ensure successful migration to the cloud  - Secure systems to meet access requirements  - Maintain cloud systems  - Implement backup, restore, and business continuity measures  - Analyze cloud systems for required performance  - Analyze cloud systems for anomalies and growth forecasting  - Troubleshoot deployment, capacity, automation, and orchestration issues  - Troubleshoot connectivity issues  - Troubleshoot security issues</p><p>In this course, you will learn how to implement, maintain, and deliver cloud technologies including network, storage, and virtualization technologies to create cloud solutions.</p></div><div id="course-pills-2"><h3>1 - PREPARING TO DEPLOY CLOUD SOLUTIONS</h3> <ul> <li>Describe Interaction of Cloud Components and Services</li> <li>Describe Interaction of Non-cloud Components and Services</li> <li>Evaluate Existing Components and Services for Cloud Deployment</li> <li>Evaluate Automation and Orchestration Options</li> <li>Prepare for Cloud Deployment</li> </ul> <h3>2 - DEPLOYING A PILOT PROJECT</h3> <ul> <li>Manage Change in a Pilot Project</li> <li>Execute Cloud Deployment Workflow</li> <li>Complete Post-Deployment Configuration</li> </ul> <h3>3 - TESTING PILOT PROJECT DEPLOYMENTS</h3> <ul> <li>Identify Cloud Service Components for Testing</li> <li>Test for High Availability and Accessibility</li> <li>Perform Deployment Load Testing</li> <li>Analyze Test Results</li> </ul> <h3>4 - DESIGNING A SECURE AND COMPLIANT CLOUD INFRASTRUCTURE</h3> <ul> <li>Design Cloud Infrastructure for Security</li> <li>Determine Organizational Compliance Needs</li> </ul> <h3>5 - DESIGNING AND IMPLEMENTING A SECURE CLOUD ENVIRONMENT</h3> <ul> <li>Design Virtual Network for Cloud Deployment</li> <li>Determine Network Access Requirements</li> <li>Secure Networks for Cloud Interaction</li> <li>Manage Cloud Component Security</li> <li>Implement Security Technologies</li> </ul> <h3>6 - PLANNING IDENTITY AND ACCESS MANAGEMENT FOR CLOUD DEPLOYMENTS</h3> <ul> <li>Determine Identity Management and Authentication Technologies</li> <li>Plan Account Management Policies for the Network and Systems</li> <li>Control Access to Cloud Objects</li> <li>Provision Accounts</li> </ul> <h3>7 - DETERMINING CPU AND MEMORY SIZING FOR CLOUD DEPLOYMENTS</h3> <ul> <li>Determine CPU Size for Cloud Deployment</li> <li>Determine Memory Size for Cloud Deployment</li> </ul> <h3>8 - DETERMINING STORAGE REQUIREMENTS FOR CLOUD DEPLOYMENTS</h3> <ul> <li>Determine Storage Technology Requirements</li> <li>Select Storage Options for Deployment</li> <li>Determine Storage Access and Provisioning Requirements</li> <li>Determine Storage Security Options</li> </ul> <h3>9 - ANALYZING WORKLOAD CHARACTERISTICS TO ENSURE SUCCESSFUL MIGRATION</h3> <ul> <li>Determine the Type of Cloud Deployment to Perform</li> <li>Manage Virtual Machine and Container Migration</li> <li>Manage Network, Storage, and Data Migration</li> </ul> <h3>10 - MAINTAINING CLOUD SYSTEMS</h3> <ul> <li>Patch Cloud Systems</li> <li>Design and Implement Automation and Orchestration for Maintenance</li> </ul> <h3>11 - IMPLEMENTING BACKUP, RESTORE, DISASTER RECOVERY, AND BUSINESS CONTINUITY MEASURES</h3> <ul> <li>Back Up and Restore Cloud Data</li> <li>Implement Disaster Recovery Plans</li> <li>Implement Business Continuity Plans</li> </ul> <h3>12 - ANALYZING CLOUD SYSTEMS FOR PERFORMANCE</h3> <ul> <li>Monitor Cloud Systems to Measure Performance</li> <li>Optimize Cloud Systems to Meet Performance Criteria</li> </ul> <h3>13 - ANALYZING CLOUD SYSTEMS FOR ANOMALIES AND GROWTH FORECASTING</h3> <ul> <li>Monitor for Anomalies and Resource Needs</li> <li>Plan for Capacity</li> <li>Create Reports on Cloud System Metrics</li> </ul> <h3>14 - TROUBLESHOOTING DEPLOYMENT, CAPACITY, AUTOMATION, AND ORCHESTRATION ISSUES</h3> <ul> <li>Troubleshoot Deployment Issues</li> <li>Troubleshoot Capacity Issues</li> <li>Troubleshoot Automation and Orchestration Issues</li> </ul> <h3>15 - TROUBLESHOOTING CONNECTIVITY ISSUES</h3> <ul> <li>Identify Connectivity Issues</li> <li>Troubleshoot Connectivity Issues</li> </ul> <h3>16 - TROUBLESHOOTING SECURITY ISSUES</h3> <ul> <li>Troubleshoot Identity and Access Issues</li> <li>Troubleshoot Attacks</li> <li>Troubleshoot Other Security Issues</li> </ul></div><div id="course-pills-3"><h4>Additional course details:</h4><br /><p>Nexus Humans CompTIA Cloud Plus Certification (Exam CV0-003) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. </p><p></p> This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. <p></p>Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.  <p></p>While we feel this is the best course for the CompTIA Cloud Plus Certification (Exam CV0-003) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.  <p></p>Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.<p></p></div>

Cloud Architecture

Certified Cloud Security Professional (CCSP)

AWS Certified Cloud Practitioner

CompTIA Cloud+

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Sixty minute webinar on rally regularity timing for jogularity and regularity in styles where a full average speed time schedule is provided. The competitive component of on the public highway historic road rallying, focusing on jogularity style timing. Ideal for competitors on events such as HERO Challenge, Rally the Globe events or Three Castles.
</p>

Join our exclusive 60-minute webinar on rally regularity timing, designed to give an introduction to regularities in the jogularity or cumulative speed table styles. Learn how to navigate a full average speed time schedule and master the competitive aspects of historic road rallying on public highways. This session focuses on the processes required to understand and use the supplied time schedules, perfect for those competing in events like the HERO Challenge, Rally the Globe, and Three Castles. Whether you're a seasoned competitor or looking to sharpen your skills, this webinar will equip you with the strategies you need to succeed.


Rally Navigation Training Services

Sports & Fitness

Historic Road Rallying training webinar on Regularity focusing on the Jogularity and Cumulative Speed Table styles.

Rally Navigation - Introduction to Regularity Timing

<h2 fr-original-style="" style="box-sizing: border-box;">How to safely use an AED</h2><h2 fr-original-style="" style="box-sizing: border-box;"><strong id="isPasted" style="color: rgb(34, 177, 77); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: rgb(34, 177, 77);">CPD Accredited, Interactive&nbsp;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Short Course (via Zoom)</strong></strong></h2><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"><div data-css="tve-u-17ad38f5675" id="isPasted" fr-original-style="" style="box-sizing: border-box;"><ul fr-original-style="" style="box-sizing: border-box;"><li data-css="tve-u-17ad38f55f3" fr-original-style="" style="box-sizing: border-box;"><span data-css="tve-u-17ad38f55e5" style="color: rgb(34, 34, 34) !important; box-sizing: border-box;" fr-original-style=" color: rgb(34, 34, 34) !important;">1&frac12; hr course</span></li></ul></div><div data-css="tve-u-17ad38f5676" fr-original-style="" style="box-sizing: border-box;"><ul fr-original-style="" style="box-sizing: border-box;"><li data-css="tve-u-17ad38f55f3" fr-original-style="" style="box-sizing: border-box;"><div data-css="tve-u-17ad38f55ef" fr-original-style="" style="box-sizing: border-box;"><span data-css="tve-u-17ad38f55e5" style="color: rgb(34, 34, 34) !important; box-sizing: border-box;" fr-original-style=" color: rgb(34, 34, 34) !important;">Learn how to use an AED safely</span></div></li><li data-css="tve-u-17ad38f55f3" fr-original-style="" style="box-sizing: border-box;"><div data-css="tve-u-17ad38f55ef" fr-original-style="" style="box-sizing: border-box;"><span data-css="tve-u-17ad38f55e5" style="color: rgb(34, 34, 34) !important; box-sizing: border-box;" fr-original-style=" color: rgb(34, 34, 34) !important;">AED: Automated External Defibrillator</span></div></li></ul></div><div data-css="tve-u-17ad38f5677" fr-original-style="" style="box-sizing: border-box;"><ul fr-original-style="" style="box-sizing: border-box;"><li data-css="tve-u-17ad38f55f3" fr-original-style="" style="box-sizing: border-box;"><span data-css="tve-u-17ad38f55e5" style="color: rgb(34, 34, 34) !important; box-sizing: border-box;" fr-original-style=" color: rgb(34, 34, 34) !important;">Learn from the comfort of your own home, great for CPD</span></li></ul></div></li></ul><h2 id="isPasted" fr-original-style="" style="box-sizing: border-box;">Course Contents</h2><ul fr-original-style="" style="box-sizing: border-box;"><li data-css="tve-u-171a6872fd5" style="color: var(--tve-color,rgb(34,34,34)) !important; box-sizing: border-box;" id="isPasted" fr-original-style=" color: var(--tve-color,rgb(34,34,34)) !important;"><span data-css="tve-u-17ad38f561f" style="color: rgb(0, 0, 0) !important; box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0) !important;">The Chain of Survival</span></li><li data-css="tve-u-171a6872fd5" style="color: var(--tve-color,rgb(34,34,34)) !important; box-sizing: border-box;" fr-original-style=" color: var(--tve-color,rgb(34,34,34)) !important;"><div data-css="tve-u-17ad3a1fcf4" fr-original-style="" style="box-sizing: border-box;"><span data-css="tve-u-17ad38f561f" style="color: rgb(0, 0, 0) !important; box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0) !important;">How to give CPR</span></div></li><li data-css="tve-u-171a6872fd5" style="color: var(--tve-color,rgb(34,34,34)) !important; box-sizing: border-box;" fr-original-style=" color: var(--tve-color,rgb(34,34,34)) !important;"><div data-css="tve-u-17ad3a1fcf4" fr-original-style="" style="box-sizing: border-box;"><span data-css="tve-u-17ad38f561f" style="color: rgb(0, 0, 0) !important; box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0) !important;">DR ABC</span></div></li><li data-css="tve-u-171a6872fd5" style="color: var(--tve-color,rgb(34,34,34)) !important; box-sizing: border-box;" fr-original-style=" color: var(--tve-color,rgb(34,34,34)) !important;"><div data-css="tve-u-17ad3a1fcf4" fr-original-style="" style="box-sizing: border-box;"><span data-css="tve-u-17ad38f561f" style="color: rgb(0, 0, 0) !important; box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0) !important;"><span data-css="tve-u-17ad38f561f" style="color: rgb(0, 0, 0) !important; box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0) !important;">Introduction to an AED</span></span></div></li><li data-css="tve-u-171a6872fd5" style="color: var(--tve-color,rgb(34,34,34)) !important; box-sizing: border-box;" fr-original-style=" color: var(--tve-color,rgb(34,34,34)) !important;"><div data-css="tve-u-17ad3a1fcf4" fr-original-style="" style="box-sizing: border-box;"><span data-css="tve-u-17ad38f561f" style="color: rgb(0, 0, 0) !important; box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0) !important;"><span data-css="tve-u-17ad38f561f" style="color: rgb(0, 0, 0) !important; box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0) !important;"><span data-css="tve-u-17ad38f561f" style="color: rgb(0, 0, 0) !important; box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0) !important;">Aspects of an AED</span></span></span></div></li><li data-css="tve-u-171a6872fd5" style="color: var(--tve-color,rgb(34,34,34)) !important; box-sizing: border-box;" fr-original-style=" color: var(--tve-color,rgb(34,34,34)) !important;"><div data-css="tve-u-17ad38f5679" fr-original-style="" style="box-sizing: border-box;"><span data-css="tve-u-17ad38f561f" style="color: rgb(0, 0, 0) !important; box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0) !important;">Safety aspects of using an AED</span></div></li><li data-css="tve-u-171a6872fd5" style="color: var(--tve-color,rgb(34,34,34)) !important; box-sizing: border-box;" fr-original-style=" color: var(--tve-color,rgb(34,34,34)) !important;"><div data-css="tve-u-17ad38f5679" fr-original-style="" style="box-sizing: border-box;"><span data-css="tve-u-17ad38f561f" style="color: rgb(0, 0, 0) !important; box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0) !important;">How to use an AED on an adult, child and infant/baby</span></div></li></ul><div data-css="tve-u-17ad38f5679" fr-original-style="" style="box-sizing: border-box;"><span data-css="tve-u-17ad38f561f" style="color: rgb(0, 0, 0) !important; box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0) !important;"><span data-css="tve-u-17ad38f561f" style="color: rgb(0, 0, 0) !important; box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0) !important;"></span></span><span data-css="tve-u-17ad38f561f" style="color: rgb(0, 0, 0) !important; box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0) !important;"><span data-css="tve-u-17ad38f561f" style="color: rgb(0, 0, 0) !important; box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0) !important;">Please note: this course is aimed as a reminder of how to provide first aid, not a first time training session. Giving CPD especially needs to be taught in person, with lots of chances to practice</span><br fr-original-style="" style="box-sizing: border-box;"></span></div><h2 fr-original-style="" style="box-sizing: border-box;">Benefits of this Short Course</h2><ul fr-original-style="" style="box-sizing: border-box;"><li data-css="tve-u-171a6872fd5" style="color: var(--tve-color,rgb(34,34,34)) !important; box-sizing: border-box;" id="isPasted" fr-original-style=" color: var(--tve-color,rgb(34,34,34)) !important;"><span data-css="tve-u-17ad38f561f" style="color: rgb(0, 0, 0) !important; box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0) !important;">There are over 30,000 out-of-hospital cardiac arrests a year</span></li><li data-css="tve-u-171a6872fd5" style="color: var(--tve-color,rgb(34,34,34)) !important; box-sizing: border-box;" fr-original-style=" color: var(--tve-color,rgb(34,34,34)) !important;"><div data-css="tve-u-17ad38f5658" fr-original-style="" style="box-sizing: border-box;"></div><span data-css="tve-u-17ad38f561f" style="color: rgb(0, 0, 0) !important; box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0) !important;">But just 1 out of 10 survive</span></li><li data-css="tve-u-171a6872fd5" style="color: var(--tve-color,rgb(34,34,34)) !important; box-sizing: border-box;" fr-original-style=" color: var(--tve-color,rgb(34,34,34)) !important;"><div data-css="tve-u-17ad38f5658" fr-original-style="" style="box-sizing: border-box;"></div><span data-css="tve-u-17ad38f561f" style="color: rgb(0, 0, 0) !important; box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0) !important;">Improved help by the public, and access to defibrillators (AEDs) gives a higher chance of survival<br fr-original-style="" style="box-sizing: border-box;"></span></li><li data-css="tve-u-171a6872fd5" style="color: var(--tve-color,rgb(34,34,34)) !important; box-sizing: border-box;" fr-original-style=" color: var(--tve-color,rgb(34,34,34)) !important;"><div data-css="tve-u-17ad39cb6c6" fr-original-style="" style="box-sizing: border-box;"></div><span data-css="tve-u-17ad38f561f" style="color: rgb(0, 0, 0) !important; box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0) !important;">Learn how to use an AED and (potentially) save someone&#39;s life when it matters most<br fr-original-style="" style="box-sizing: border-box;"></span></li><li data-css="tve-u-171a6872fd5" style="color: var(--tve-color,rgb(34,34,34)) !important; box-sizing: border-box;" fr-original-style=" color: var(--tve-color,rgb(34,34,34)) !important;"><div data-css="tve-u-17ad39d06a7" fr-original-style="" style="box-sizing: border-box;"></div><span data-css="tve-u-17ad38f561f" style="color: rgb(0, 0, 0) !important; box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0) !important;">This could be a friend or even a loved one...</span></li></ul><h2 fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></h2>

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