Name: Retail Management Courses
Price: 79 GBP
Availability: InStock

<div>
					<div>
								<section>
						<div>
							<div>
					<div>
			<div>
							<div>
						<div>
				<div>
					</div>
				</div>
						</div>
					</div>
		</div>
								</div>
					</div>
		</section>
							</div>
				</div>
			<h2><b>Course Description</b></h2>
<div>
<p>Get instant knowledge from this bite-sized Phone-Based Customer Service Part - 3 course. This course is very short and you can complete it within a very short time. In this Phone-Based Customer Service Part - 3 course you will get fundamental ideas of phone-based customer service, the key understanding of problem-solving over the phone and so on. Enrol in this course today and start your instant first step towards learning about managing interoffice calls and voicemail. Learn faster for instant implementation.</p>
</div>
<h2><b>Learning Outcome</b></h2>
<ul>
<li><span>Understand problem-solving over the phone </span></li>
<li><span>Gain in-depth knowledge of intra-organisation dealings </span></li>
<li><span>Know how to measure customer service </span></li>
<li><span>Learn about managing interoffice calls and voicemail </span></li>
</ul>
<h2><b>How Much Do Customer Service Executives Earn? </b></h2>
<ul>
<li><span>Senior - £38,000 (Apprx.)</span></li>
<li><span>Average - £23,000 (Apprx.)</span></li>
<li><span>Starting - £14,000 (Apprx.)</span></li>
</ul>
<h2><strong>Requirement</strong></h2>
<p>Our <strong><span>Phone-Based Customer Service Part - 3 </span></strong>is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation.</p><table>				<tbody><tr>
					<td colspan="4">Phone-Based Customer Service Part - 3</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 01: Managing Interoffice Calls and Voicemail</td>
					<td> </td>
					<td><span><i></i> 00:10:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 02: Problem Solving over the Phone</td>
					<td> </td>
					<td><span><i></i> 01:04:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 03: Intra Organisation Dealings</td>
					<td> </td>
					<td><span><i></i> 00:35:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 04: Measuring Customer Service</td>
					<td> </td>
					<td><span><i></i> 00:12:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Assignment</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Assignment - Phone-Based Customer Service Part - 3</td>
					<td> </td>
					<td><span><i></i> 00:00:00</span></td>
				</tr>
				</tbody></table>

iStudy UK

Customer Care

Office Skills & Productivity

Online Course Marketing

Customer Service

Phone-Based Customer Service Part - 3

General Admission

<div>
					<div>
								<section>
						<div>
							<div>
					<div>
			<div>
							<div>
						<div>
				<div>
					</div>
				</div>
						</div>
					</div>
		</div>
								</div>
					</div>
		</section>
							</div>
				</div>
			<h4><b>Diploma in Telephone Etiquette for Customer Service</b></h4>
<p><span>Are you working in Customer Service department? Are you doing your job as a telephone operator? Or are you in mass communication field? Do you want to know the manners and etiquettes of telephone communication? Do you need to learn the proper behaviors of a phone conversation? This course is designed for the learners who want to know the details about telephone manner or etiquette.</span></p>
<h3><b>Course Description:</b></h3>
<p><span>The course covers professional telephone techniques and calls handling etiquette, with an emphasis on customer service. If you or your staffs have to deal with clients either face to face or over the telephone, then this course will help you to develop a customer caring attitude to delivering service appropriately and consistently. The course teaches the methods and techniques to increase your etiquette so that you can handle customers accurately.  You will learn the basics of phrasing and listening skills and will be confident enough to apply the knowledge in your real life. By the end of the course, you will be an expert in telephone etiquettes and can talk with the clients professionally.</span></p>
<h3><b>Course Highlights</b></h3>
<p><b>Accredited Diploma in Customer Service: Telephone Etiquette</b><span> is an award winning and the best selling </span><b></b><span> course that has been given the CPD Certification &amp; IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector.</span></p>
<p><span>It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Accredited Diploma in Customer Service: Telephone Etiquette into </span><b>12</b><span> modules for teaching you everything you need to become successful in this profession.</span></p>
<p><span>To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just </span><b>11 hours, 40 minutes</b><span> and it is also possible to study at your own pace.</span></p>
<p><span>We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email.</span></p>
<p><span>For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website.</span></p>
<h3><b>Why You Should Choose</b><b> Accredited Diploma in Customer Service: Telephone Etiquette</b></h3>
<ul>
<li><span>Lifetime access to the course</span></li>
<li><span>No hidden fees or exam charges</span></li>
<li><span>CPD Accredited certification on successful completion</span></li>
<li><span>Full Tutor support on weekdays (Monday - Friday)</span></li>
<li><span>Efficient exam system, assessment and instant results</span></li>
<li><span>Download Printable PDF certificate immediately after completion</span></li>
<li><span>Obtain the original print copy of your certificate, dispatch the next working day for as little as £9.</span></li>
<li><span>Improve your chance of gaining professional skills and better earning potential.</span></li>
</ul>
<h3><b>Who is this Course for?</b></h3>
<p><b>Accredited Diploma in Customer Service: Telephone Etiquette </b><span>is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills.</span></p>
<p><span>As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds.</span></p>
<h3><b>Requirements</b></h3>
<p><span>Our</span><b> Accredited Diploma in Customer Service: Telephone Etiquette</b><span> is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation.</span></p>
<h3><b>Career Path</b></h3>
<p><span>You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. </span></p>
<p> </p><table>				<tbody><tr>
					<td><i></i></td>
					<td>Module One - Getting Started</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Two - Aspects of Phone Etiquette</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Three - Using Proper Phone Language</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Four - Eliminate Phone Distractions</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Five - Inbound Calls</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Six - Outbound Calls</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Seven - Handling Rude or Angry Callers</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Eight - Handling Interoffice Calls</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Nine - Handling Voicemail Messages</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Ten - Methods of Training Employees</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Eleven - Correcting Poor Telephone Etiquette</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Twelve - Wrapping Up</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Mock Exam</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Mock Exam-Accredited Diploma in Customer Service: Telephone Etiquette</td>
					<td> </td>
					<td><span><i></i> 00:20:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Final Exam</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Final Exam-Accredited Diploma in Customer Service: Telephone Etiquette</td>
					<td> </td>
					<td><span><i></i> 00:20:00</span></td>
				</tr>
				</tbody></table>

Certificate in Further Education & Training (Cert Ed)

Certificate in Education & Training (CET)

Diploma in Education & Training (DET)

Professional Skills Course (PSC)

Diploma in Professional Studies (DPS)

ICDL (International Certification of Digital Literacy)

Accredited Diploma in Customer Service: Telephone Etiquette

<div>
					<div>
								<section>
						<div>
							<div>
					<div>
			<div>
							<div>
						<div>
				<div>
					</div>
				</div>
						</div>
					</div>
		</div>
								</div>
					</div>
		</section>
							</div>
				</div>
			<h2><b>Course Description</b></h2>
<div>
<p>Get instant knowledge from this bite-sized Phone-Based Customer Service Part - 2 course. This course is very short and you can complete it within a very short time. In this Phone-Based Customer Service Part - 2 course you will get fundamental ideas of phone-based customer service, the key understanding of building rapport over the phone and so on. Enrol in this course today and start your instant first step towards learning about phone etiquette. Learn faster for instant implementation.</p>
</div>
<h2><b>Learning Outcome</b></h2>
<ul>
<li><span>Familiarise with building rapport over the phone </span></li>
<li><span>Understand aspects of phone etiquette </span></li>
<li><span>Gain in-depth knowledge of the inbound and outbound calls </span></li>
<li><span>Deepen your understanding of active listening and managing tough callers </span></li>
</ul>
<h2><b>How Much Do Customer Service Executives Earn? </b></h2>
<ul>
<li><span>Senior - £38,000 (Apprx.) </span></li>
<li><span>Average - £223,000 (Apprx.)  </span></li>
<li><span>Starting - £14,000 (Apprx.)</span></li>
</ul>
<h2><strong>Requirement</strong></h2>
<p>Our <strong><span>Phone-Based Customer Service Part - 2 </span></strong>is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation.</p><table>				<tbody><tr>
					<td colspan="4">Phone-Based Customer Service Part - 2</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 01: Aspects of Phone Etiquette</td>
					<td> </td>
					<td><span><i></i> 00:31:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 02: Building Rapport Over the Phone</td>
					<td> </td>
					<td><span><i></i> 00:24:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 03: Inbound and Outbound Calls</td>
					<td> </td>
					<td><span><i></i> 00:16:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module 04: Active Listening and Managing Tough Callers</td>
					<td> </td>
					<td><span><i></i> 00:28:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Assignment</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Assignment - Phone-Based Customer Service Part - 2</td>
					<td> </td>
					<td><span><i></i> 00:00:00</span></td>
				</tr>
				</tbody></table>

Business Communication Skills

Phone-Based Customer Service Part - 2

<p>This Travel Agency Course at QLS Level 4 includes 1 best-selling course endorsed by the Quality Licence Scheme with an endorsed certificate of achievement, expert assistance and course assessment. Enjoy 12 months of access to this bundle of courses FREE of charge and master a range of in-demand professional skills to advance your career. No hidden costs - simply enrol this course.</p><p><strong>Our course is endorsed by the Quality Licence Scheme, ensuring your newly acquired skills will enhance your professional development. The course is also accredited by CPD.</strong></p><p>Dedicated tutor support and 24/7 customer support are available to all students with this premium quality course. Get the help you require and the answers to all your queries throughout the comprehensive syllabus of this course.</p><p>This premium online course titled Travel Agency Course at QLS Level 4 ensures your professional development with endorsement from Quality Licence Scheme and also CPD accreditation. You'll have the privilege of learning in your own time, at your own pace and earning an accredited certification.</p><p>With this course, success becomes a lot easier that enables you to monetise your skills. This is designed for both part-time and full-time students and can be completed at a pace that suits your learning style.</p><p><strong>Highlights of The Certificate of Achievement Endorsed by the Quality Licence Scheme included with this </strong><strong>Travel Agency Course at QLS Level 4 Package</strong><strong>:</strong></p><ul><li>The Quality Licence Scheme ensures that the course you enrolled is of the highest quality.</li><li>It helps you to easily get recognised by employers.</li><li>The endorsed certificate will make you stand out from the crowd when applying for jobs during this pandemic.</li><li>The Certificate of Achievement Endorsed by the Quality Licence Scheme has already helped thousands of people to reach their professional goals and get better jobs.</li></ul><p><strong>Why People Enrol This Course from One Education:</strong></p><ul><li>Receive a Quality Licence Scheme-endorsed certificate upon successful completion</li><li>Learning materials of our course contains engaging voiceover and visual elements for your comfort</li><li>Get 24/7 access to all course content for a full year</li><li>Complete the course at your own pace</li><li>Each of our students gets full tutor support on weekdays (Monday to Friday)</li><li>Efficient assessments and instant results upon completion of our course</li></ul><p>This masterclass online training course is designed by industry experts and will give you an in-depth understanding of this topic. The course features easy-to-digest modules that break down each topic and ensure all our students receive an unrivalled and thorough learning experience.</p><p>If you want to work in this rapidly growing sector and stand out from the competition, then this is the perfect place to kickstart your dream career.</p><p><strong>Course Curriculum:</strong></p><p>Here is a curriculum breakdown of thecourse:</p><p><strong>Module 01: Introduction to Travel and Tourism</strong></p><ul><li>Defining Travel and Tourism</li><li>Business Tourism</li><li>Leisure Tourism</li><li>Differentiating Between Business and Leisure Tourism</li><li>Factors that Motivates to Travel</li><li>Advantages and Disadvantages of Package Holidays</li><li>Various Tourist Destinations</li><li>Culture and Heritage</li></ul><p><strong>Module 02: Tourism Products and Services</strong></p><ul><li>Marketing Mix</li><li>Components of Tourism Products and Services</li><li>Life Cycle of Tourism Product</li></ul><p><strong>Module 03: Tour Operating and Travel Retailing</strong></p><ul><li>Introduction</li><li>The Tour Operator</li><li>Tour Operation Economics</li><li>Consumer Trends Affecting Future of Tour Operation</li><li>Consumer Issues in Tour Operating</li><li>Travel Agents</li><li>Travel Agents and ICT</li><li>Future of Travel Retailing</li><li>Tour Operations Department</li><li>Marketing the Tours</li></ul><p><strong>Module 04: Marketing in Travel and Tourism</strong></p><ul><li>Marketing Strategies</li><li>GTA Marketing Roles</li><li>Market Research</li><li>Marketing Objectives</li></ul><p><strong>Module 05: Developing Communication Skills</strong></p><ul><li>Active Listening</li><li>Telephoning</li><li>Negotiation</li></ul><p><strong>Module 06: Customer Service and Satisfaction</strong></p><ul><li>Introduction</li><li>Quality Tourism Management</li><li>Taking Care of Customer</li><li>Deal With Complaints</li></ul><p><strong>Module 07: Customer Relationship Management</strong><strong>(CRM)</strong></p><ul><li>Types of CRM</li><li>Misunderstandings</li><li>Defining CRM</li><li>CRM Models</li><li>Customer Lifecycle</li></ul><p><strong>Module 08: Human Resource Management in Travel Industry</strong></p><ul><li>Importance on HRM</li><li>Human Resource Development Strategy</li><li>Training</li><li>Rewards, Bonus and Compensation</li><li>Human Resource Information System</li></ul><p><strong>Module 09: Crisis and Visitor Attraction Management</strong></p><ul><li>Crisis Management</li><li>Visitor Attraction Management</li></ul><p><strong>Module 10: Transport Management Procedure</strong></p><ul><li>Principles of Transportation</li><li>Different Forms of Land Transport</li><li>Sea Travel</li><li>Air Travel</li><li>Advantages and Disadvantages of Different Types of Transport</li><li>Issues in Transport Management</li><li>Transportation and Environment</li><li>Customer Safety</li></ul><p><strong>Module 11: Sustainable Tourism</strong></p><ul><li>Sustainable Development</li><li>Sustainable Tourism and Development</li><li>Roles and Responsibilities</li></ul><p><strong>Module 12: Public Awareness Campaigns</strong></p><ul><li>Role of Public Awareness</li><li>Workshops</li><li>Seminars on Public Awareness</li><li>Making Tourists Aware</li></ul><p><strong>How is the course assessed?</strong></p><p>To simplify the procedure of evaluation and accreditation for learners, we provide an automated assessment system. Upon completion of an online module, you will immediately be given access to a specifically crafted MCQ test. The results will be evaluated instantly, and the score displayed for your perusal. For each test, the pass mark will be set to 60%.</p><p>When all tests have been successfully passed, you will be able to claim a certificate endorsed by the Quality Licence Scheme.</p><p><strong>Certificate of Achievement</strong></p><p><strong>Endorsed Certificate of Achievement from the Quality Licence Scheme</strong></p><p>After successfully completing the course, learners will get an endorsed certificate (included with the course) delivered right at their doorstep by post, without paying a single penny! Please note that learners residing outside the UK have to pay a £10 postage charge.</p><p><strong>Accredited Certification from One Education</strong></p><p>After successfully completing the MCQ assessment of this course, you will also qualify for a CPD Accredited Certificate from One Education, as proof of your continued professional development. Certification is available in PDF format, at the cost of £9, or a hard copy can be sent to you via post, at the cost of £15.</p><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>The Travel Agency Course at QLS Level 4 training is ideal for highly motivated individuals who want to enhance their professional skills and train for the job they want! This also suits people aspiring for some in-depth knowledge on this topic and keep up to date with the latest information.</p><p>Study the course today and increase your professional skillset from the comfort of your home!</p>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>There are no formal entry requirements for the course, with enrollment open to anyone!<strong> Anyone and everyone</strong> with a knack for learning can enrol on this course without any hesitation.</p><p>Learn online from any internet device, including your computer, tablet or smartphone. Study when it suits you and complete the course at your own pace.</p><p>All students must have a passion for learning and literacy, as well as being over the age of 16.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>This course is designed to help you get the job of your dreams, or even that promotion you've always wanted. Learn the essential skills and knowledge you need to exceed in your professional life with the help &amp; guidance from our course.</p>
                        </div>

One Education

Travel Agency Course at QLS Level 4

<div id="msbmAccordion">
<div>
<div id="headingOne">
<h2>

</h2>
</div>
<div id="collapseOne">
<div>
Delve into the intricate world of customer service within the vibrant sectors of tourism and hospitality. This course equips participants with the essential skills and knowledge to navigate the unique challenges and opportunities of delivering exceptional service experiences in these dynamic industries. <br /><br />After the successful completion of the course, you will be able to learn about the following,<br /><br />â¦ Understand the Concept of Service Quality and its Significance In Business, Specifically in the Context of Customer Service.<br />â¦ Identify and Explain the Unique Characteristics and Challenges of Customer Service in the Tourism and Hospitality Industries.<br />â¦ Describe the Principles and Key Elements of Excellent Customer Service and How they Contribute to Customer Satisfaction and Loyalty.<br />â¦ Gain an Introductory Understanding of Performance Management and its Relevance in Enhancing Customer Service and Organisational Effectiveness.<br />â¦ Develop Strategies and Techniques for Managing Complaints Effectively in Tourism and Hospitality Organizations thereby Ensuring Customer Satisfaction and Resolution.<br />â¦ Demonstrate the Principles of Effective Communication and Interpersonal Skills in Customer Service Interactions both Face-to-face and through Various Communication Channels.<br />â¦ Recognise the Importance of Teamwork and Collaboration in Delivering Consistent and High-quality Customer Service Experiences and Understand How to Contribute Effectively to a Collaborative Work Environment.<br /><br /><br /><br />
</div>
</div>
</div>
<div>
<div id="headingOne_B">
<h2>

</h2>
</div>
<div id="collapseOne_B">
<div>
<p>Participants will explore the concept of service quality and its significance in business, with a specific focus on customer service within the tourism and hospitality sectors. Key topics include identifying the unique characteristics and challenges of customer service in these industries, principles of excellent customer service, performance management's role in enhancing service quality, effective complaint management strategies, principles of communication and interpersonal skills, and the importance of teamwork in delivering consistent service experiences.</p>
</div>
</div>
</div>
<div> <div id="headingTwo"> <h2>  </h2> </div> <div id="collapseTwo"> <div> <div> <div> <div> <div> <div id="msbmAccordion"> <div> <div> <div> <div> <div id="headingOne1"> <h2>  </h2> </div> <div id="collapse2829"> <div> <p>The course "Understanding Customer Service in Tourism and Hospitality" delves into the crucial role of excellent service in these sectors. It covers key aspects such as customer expectations, service quality, and effective communication to ensure customer satisfaction and loyalty in tourism and hospitality settings.</p> <ul> <li> <div> <div> <i></i> </div> <div> <h5>Course Structure and Assessment Guidelines</h5> <p>Watch this video to gain further insight.</p> </div> </div> </li> <li> <div> <div> <i></i> </div> <div> <h5>Navigating the MSBM Study Portal</h5> <p>Watch this video to gain further insight.</p> </div> </div> </li> <li> <div> <div> <i></i> </div> <div> <h5>Interacting with Lectures/Learning Components</h5> <p>Watch this video to gain further insight.</p> </div> </div> </li> <li> <div> <div> <i></i> </div> <div> <h5>Understand the Nature and Importance of Customer Service in the Tourism and Hospitality</h5> <p>Self-paced pre-recorded learning content on this topic.</p> </div> </div> </li> <li> <div> <div> <i></i> </div> <div> <h5> Understand the Nature and Importance of Customer Service in the Tourism and Hospitality</h5> <p>Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. </p> </div> </div> </li> </ul> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div>
<div>
<div id="headingThree">
<h2>

</h2>
</div>
<div id="collapseThree">
<div>
All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details.
</div>
</div>
</div>
<div>
<div id="headingFive">
<h2>

</h2>
</div>
<div id="collapseFive">
<div>
There are no strict entry requirements for this course. Work experience will be an added advantage to understanding the content of the course.<br />
<p>The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone who is eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience.</p>
<ul>
<li>Hospitality Service Specialist</li>
<li>Tourism Customer Care Coordinator</li>
<li>Guest Experience Manager</li>
<li>Front Desk Concierge</li>
<li>Travel and Tourism Consultant</li>
<li>Guest Relations Officer</li>
<li>Service Excellence Supervisor</li>
<li>Hospitality Communication Specialist</li>
</ul>
</div>
</div>
</div>
</div><div>
<div>

<div>
<h5>Average Completion Time</h5>
<p>2 Weeks</p>
</div>
</div>
</div>
<div>
<div>

<div>
<h5>Accreditation</h5>
<p>3 CPD Hours</p>
</div>
</div>
</div>
<div>
<div>

<div>
<h5>Level</h5>
<p>Advanced</p>
</div>
</div>
</div>
<div>
<div>

<div>
<h5>Start Time</h5>
<p>Anytime</p>
</div>
</div>
</div>
<div>
<div>

<div>
<h5>100% Online</h5>
<p>Study online with ease.</p>
</div>
</div>
</div>
<div>
<div>

<div>
<h5>Unlimited Access</h5>
<p>24/7 unlimited access with pre-recorded lectures.</p>
</div>
</div>
</div>
<div>
<div>

<div>
<h5>Low Fees</h5>
<p>Our fees are low and easy to pay online.</p>
</div>
</div>
</div>

Metropolitan School of Business & Management UK

Tourism Management

Hospitality & Catering

Hospitality Management

Hotel Management

Hospitality & Tourism

Professional Certificate Course in the Nature and Importance of Customer Service in the Tourism and Hospitality in London 2024

<div>
	<h3><strong>Description:</strong></h3>
<p><span>Customer service is an essential part of any business. Companies always look for the people who have the strong command over handling customer issues. With the help of the Customer Service Training - Complete Video Course, you gain mastery over customer service skills.</span></p>
<p><span>The bundle video course covers all the necessary parts that a person should know for managing the customer service. For understanding the skill properly, the course is divided into several sections and sub-sections.</span></p>
<p><span>Firstly, in the </span><b>Customer Service Skills</b><span> part, you will be introduced to the fundamentals of customer service including the telephone etiquette.</span></p>
<p><span>Then, you will learn about the communication procedures in the </span><b>Communication Essential</b><span> sections. You will learn about the different types of communication covering business communication, verbal and non-verbal communication, written and electrical communication, etc.</span></p>
<p><span>Next section is </span><b>Time Management-</b><span> one of the best and most efficient parts of any business. Here, you will know the tips and techniques for managing time properly.</span></p>
<p><span>After that, you will be introduced to the </span><b>Microsoft Office Word</b><span> and </span><b>Microsoft Office Excel.</b><span> These are two necessary skills that every employee should know for managing the customer service properly. You will learn to use these two applications.</span></p>
<p><span>Finally, it can be said that the Customer Service Training - Complete Video Course course helps you to achieve the necessary skills for grabbing the attention of the customers with proper etiquette and create a long-term relationship with them.</span></p>
<h3><b>Assessment:</b></h3>
<ul>
<li><span>At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not.</span></li>
<li><span>Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam.</span></li>
</ul>
<h3><b>Certification:</b></h3>
<ul>
<li><span>After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement.</span></li>
<li><span>Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24.</span></li>
</ul>
<h3><b>Who is this Course for?</b></h3>
<p><b>Customer Service Training - Complete Video Course </b><span>is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills.</span></p>
<p><span>As there is no experience and qualification required for this course, it is available for all students from any academic background.</span></p>
<h3><b>Requirements</b></h3>
<p><span>Our</span><b> Customer Service Training - Complete Video Course</b><span> is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation.</span></p>
<h3><b>Career Path</b></h3>
<p><span>After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market.</span></p>
		</div><table width="100%">				<tbody><tr>
					<td colspan="4"> Understanding Customer Service</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Understanding Customer Service</td>
					<td><span>FREE</span> </td>
					<td><span><i></i> 00:17:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Identifying Customer Expectations</td>
					<td> </td>
					<td><span><i></i> 00:06:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Providing Excellent Customer Service</td>
					<td> </td>
					<td><span><i></i> 00:07:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Focusing on the Customer</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Focusing on the Customer</td>
					<td> </td>
					<td><span><i></i> 00:08:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Customer Service and the Telephone</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Customer Service and the Telephone</td>
					<td> </td>
					<td><span><i></i> 00:08:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Handling Complaints</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Handling Complaints</td>
					<td> </td>
					<td><span><i></i> 00:12:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Enduring Stress</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Enduring Stress</td>
					<td> </td>
					<td><span><i></i> 00:13:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Business Communication</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Identifying Basic Communication Techniques</td>
					<td><span>FREE</span> </td>
					<td><span><i></i> 00:09:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Formal and Informal Communication</td>
					<td> </td>
					<td><span><i></i> 00:02:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Verbal and Non-verbal Communication</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Describing Verbal and Non-verbal Communication</td>
					<td> </td>
					<td><span><i></i> 00:04:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Understanding Body Language</td>
					<td> </td>
					<td><span><i></i> 00:05:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Making Effective Presentations</td>
					<td> </td>
					<td><span><i></i> 00:10:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Fundamentals of Productive Meetings</td>
					<td> </td>
					<td><span><i></i> 00:08:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Written Communication</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Written Communication</td>
					<td> </td>
					<td><span><i></i> 00:13:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Electronic Communication</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Electronic Communication</td>
					<td> </td>
					<td><span><i></i> 00:19:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Communicating with Graphics</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Creating Graphics for Business Communication</td>
					<td> </td>
					<td><span><i></i> 00:04:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Communicating Static Information</td>
					<td> </td>
					<td><span><i></i> 00:03:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Communicating Dynamic Information</td>
					<td> </td>
					<td><span><i></i> 00:03:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Effectively Working for Your Boss</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Representing Your Boss</td>
					<td> </td>
					<td><span><i></i> 00:06:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Communicating Your Boss's Decisions</td>
					<td> </td>
					<td><span><i></i> 00:03:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Supporting Your Boss and Colleagues</td>
					<td> </td>
					<td><span><i></i> 00:04:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Building a Partnership with Your Boss</td>
					<td> </td>
					<td><span><i></i> 00:13:00</span></td>
				</tr>
								<tr>
					<td colspan="4"> Identifying Goals</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Identifying Goals </td>
					<td><span>FREE</span> </td>
					<td><span><i></i> 00:10:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Effective Energy Distribution</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Energy Distribution </td>
					<td> </td>
					<td><span><i></i> 00:09:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Time Logs</td>
					<td> </td>
					<td><span><i></i> 00:11:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Working with Your Personal Style</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Personal World View</td>
					<td> </td>
					<td><span><i></i> 00:10:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Strengths </td>
					<td> </td>
					<td><span><i></i> 00:09:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Building Your Toolbox</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>A Building Your Toolbox </td>
					<td> </td>
					<td><span><i></i> 00:10:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Establishing Your Action Plan</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Establishing Your Action Plan </td>
					<td> </td>
					<td><span><i></i> 00:11:00</span></td>
				</tr>
								<tr>
					<td colspan="4"> Getting Started with Word</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Navigate in Microsoft Word</td>
					<td><span>FREE</span> </td>
					<td><span><i></i> 00:12:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Create and Save Word Documents</td>
					<td> </td>
					<td><span><i></i> 00:24:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Manage Your Workspace</td>
					<td> </td>
					<td><span><i></i> 00:06:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Edit Documents</td>
					<td> </td>
					<td><span><i></i> 00:16:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Preview and Print Documents</td>
					<td> </td>
					<td><span><i></i> 00:04:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Customize the Word Environment</td>
					<td> </td>
					<td><span><i></i> 00:08:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Formatting Text and Paragraphs</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Apply Character Formatting</td>
					<td> </td>
					<td><span><i></i> 00:17:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Control Paragraph Layout</td>
					<td> </td>
					<td><span><i></i> 00:19:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Align Text Using Tabs</td>
					<td> </td>
					<td><span><i></i> 00:07:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Display Text in Bulleted or Numbered Lists</td>
					<td> </td>
					<td><span><i></i> 00:03:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Apply Borders and Shading</td>
					<td> </td>
					<td><span><i></i> 00:04:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Working More Efficiently</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Make Repetitive Edits</td>
					<td> </td>
					<td><span><i></i> 00:06:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Apply Repetitive Formatting</td>
					<td> </td>
					<td><span><i></i> 00:10:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Use Styles to Streamline Repetitive Formatting Tasks</td>
					<td> </td>
					<td><span><i></i> 00:14:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Managing Lists</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Sort a List</td>
					<td> </td>
					<td><span><i></i> 00:05:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Format a List</td>
					<td> </td>
					<td><span><i></i> 00:06:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Adding Tables</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Insert a Table</td>
					<td> </td>
					<td><span><i></i> 00:07:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Modify a Table</td>
					<td> </td>
					<td><span><i></i> 00:06:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Format a Table</td>
					<td> </td>
					<td><span><i></i> 00:03:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Convert Text to a Table</td>
					<td> </td>
					<td><span><i></i> 00:04:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Inserting Graphic Objects</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Insert Symbols and Special Characters</td>
					<td> </td>
					<td><span><i></i> 00:04:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Add Images to a Document</td>
					<td> </td>
					<td><span><i></i> 00:11:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Controlling Page Appearance</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Apply a Page Border and Color</td>
					<td> </td>
					<td><span><i></i> 00:03:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Add Headers and Footers</td>
					<td> </td>
					<td><span><i></i> 00:06:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Control Page Layout</td>
					<td> </td>
					<td><span><i></i> 00:05:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Add a Watermark</td>
					<td> </td>
					<td><span><i></i> 00:04:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Preparing to Publish a Document</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Check Spelling Grammar and Readability</td>
					<td> </td>
					<td><span><i></i> 00:07:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Use Research Tools</td>
					<td> </td>
					<td><span><i></i> 00:06:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Check Accessibility</td>
					<td> </td>
					<td><span><i></i> 00:03:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Save a Document to Other Formats</td>
					<td> </td>
					<td><span><i></i> 00:04:00</span></td>
				</tr>
								<tr>
					<td colspan="4"> Getting Started with Microsoft Office Excel 2016</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Navigate the Excel User Interface</td>
					<td><span>FREE</span> </td>
					<td><span><i></i> 00:28:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Use Excel Commands</td>
					<td> </td>
					<td><span><i></i> 00:10:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Create and Save a Basic Workbook</td>
					<td> </td>
					<td><span><i></i> 00:19:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Enter Cell Data</td>
					<td> </td>
					<td><span><i></i> 00:12:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Use Excel Help</td>
					<td> </td>
					<td><span><i></i> 00:05:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Performing Calculations</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Create Worksheet Formulas</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Insert Functions</td>
					<td> </td>
					<td><span><i></i> 00:17:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Reuse Formulas and Functions</td>
					<td> </td>
					<td><span><i></i> 00:17:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Modifying a Worksheet</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Insert, Delete, and Adjust Cells, Columns, and Rows</td>
					<td> </td>
					<td><span><i></i> 00:10:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Search for and Replace Data</td>
					<td> </td>
					<td><span><i></i> 00:09:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Use Proofing and Research Tools</td>
					<td> </td>
					<td><span><i></i> 00:07:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Formatting a Worksheet</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Apply Text Formats</td>
					<td> </td>
					<td><span><i></i> 00:17:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Apply Number Format</td>
					<td> </td>
					<td><span><i></i> 00:08:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Align Cell Contents</td>
					<td> </td>
					<td><span><i></i> 00:09:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Apply Styles and Themes</td>
					<td> </td>
					<td><span><i></i> 00:12:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Apply Basic Conditional Formatting</td>
					<td> </td>
					<td><span><i></i> 00:11:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Create and Use Templates</td>
					<td> </td>
					<td><span><i></i> 00:07:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Printing Workbooks</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Preview and Print a Workbook</td>
					<td> </td>
					<td><span><i></i> 00:10:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Set Up the Page Layout</td>
					<td> </td>
					<td><span><i></i> 00:08:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Configure Headers and Footers</td>
					<td> </td>
					<td><span><i></i> 00:07:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Managing Workbooks</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Manage Worksheets</td>
					<td> </td>
					<td><span><i></i> 00:05:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Manage Workbook and Worksheet Views</td>
					<td> </td>
					<td><span><i></i> 00:07:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Manage Workbook Properties</td>
					<td> </td>
					<td><span><i></i> 00:05:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Certificate and Transcript</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Order Your Certificates and Transcripts</td>
					<td> </td>
					<td><span><i></i> 00:00:00</span></td>
				</tr>
				</tbody></table>

John Academy

Online Course Creation

Professional Skills

Customer Service Training - Complete Video Course

<p>Tired of browsing and searching for a <strong>Public Services </strong>course you are looking for? Can't find the complete package that fulfils all your needs? Then don't worry as you have just found the solution. Take a minute and look through this extensive bundle that has everything you need to succeed.</p><p>After surveying thousands of learners just like you and considering their valuable feedback, this all-in<strong>-</strong>one Public Services bundle has been designed by industry experts. We prioritised what learners were looking for in a complete package and developed this in-demand Public Services course that will enhance your skills and prepare you for the competitive job market.</p><p>Also, our experts are available for answering your queries on Public Services and help you along your learning journey. Advanced audio-visual learning modules of these Public Services courses are broken down into little chunks so that you can learn at your own pace without being overwhelmed by too much material at once.</p><p>Furthermore, to help you showcase your expertise in Public Services, we have prepared a special gift of 1 hardcopy certificate and 1 PDF certificate for the title course completely free of cost. These certificates will enhance your credibility and encourage possible employers to pick you over the rest.</p><p><strong>This Public Services Bundle Consists of the following Premium courses: </strong></p><ul><li><strong> Course 01:</strong> Customer Relationship Management</li><li><strong> Course 02:</strong> Office Administration Certificate</li><li><strong> Course 03:</strong> Minute Taking Essentials Level 2</li><li><strong> Course 04:</strong> Professional Telephone Receptionist Course</li><li><strong> Course 05:</strong> Operations Management</li><li><strong> Course 06:</strong> Paralegal</li><li><strong> Course 07:</strong> Level 3 Tax Accounting</li><li><strong> Course 08:</strong> Document Control</li><li><strong> Course 09:</strong> GDPR Data Protection Level 5</li><li><strong> Course 10:</strong> Workplace Confidentiality</li><li><strong> Course 11:</strong> Report Writing</li><li><strong> Course 12:</strong> Touch Typing Essentials</li><li><strong> Course 13:</strong> Public Speaking and Presentation Skill Course</li><li><strong> Course 14:</strong> Effective Communication Skills</li></ul><p>Enrol now in Public Services to advance your career, and use the premium study materials from Apex Learning.</p><p>The bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Public Services expertise and essential knowledge, which will assist you in reaching your goal.</p><p><strong>Curriculum Customer Relationship Management<br /></strong></p><ul><li>Module 01: Introduction to Customer Relationship Management (CRM)</li><li>Module 02: CRM Fundamentals</li><li>Module 03: CRM Strategies CRM Strategies</li><li>Module 04: Data Analysis in CRM</li><li>Module 05: CRM Databases</li><li>Module 06: Deepening Customer Relationship</li><li>Module 07: Handling Customer Complaints</li><li>Module 08: Future of CRM</li></ul><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        140 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>Anyone from any background can enrol in this Public Services bundle.</p>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>Our Public Services course is fully compatible with PCs, Macs, laptops, tablets and Smartphone devices.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>Having this Public Services expertise will increase the value of your CV and open you up to multiple job sectors.</p>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Digital certificate -
            Included
        </p>
            <div> <p>You will get the PDF Certificate for the title course <strong>(Customer Service)</strong> absolutely Free!</p> </div>
        <h4>Certificate of completion</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div> <p>You will get the Hard Copy certificate for the title course <strong>(Customer Service</strong><strong>)</strong> absolutely Free! Other Hard Copy certificates are available for £10 each. </p><p><strong>Please Note:</strong> The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.</p> </div>

                        </div>

Apex Learning

Public Services Administration and Management Fundamentals

Client assistance in Fashion Shops <br /><br />Available and online style shop experience rely upon numerous components like costs, items and the shop climate. Client assistance is vital to how customers see a style store. Despite the fact that style organizations have no influence over their rivals, they can handle client care levels. Hence, organizations that sell garments and related frill (or some other retail business) ought to consistently endeavor to improve their degree of client support. The sort of help a design shop agrees its clients can either improve or decrease their shopping experience. For the most part, that likewise clarifies the quintessence of client support in retail on the loose. This course is partitioned into four short modules to assist you with understanding client care, regardless of whether you need to open a style shop or work in help. <br /><br />What You Will Learn: <br /><br />The meaning of client support <br /><br />Picking the correct client care channels <br /><br />Significant client assistance abilities <br /><br />Why great client assistance improves client shopping experience <br /><br />Step by step instructions to manage troublesome client care situations <br /><br />Client assistance estimation measurements <br /><br />Characteristics of good client assistance <br /><br />Step by step instructions to improve client assistance and involvement with online design shops <br /><br />Advantages of Taking the Course <br /><br />Taking the course will help you to:- <br /><br />Comprehend what is the issue here <br /><br />See how to improve client support in design shops <br /><br />Decide whether you need to work in client support in the style business <br /><br />Comprehend the stuff to offer extraordinary client assistance <br /><br />Comprehend the part of client care in customer fulfillment <br /><br />Comprehend the advantages of offering excellent client care

OnlineCoursesLearning.com

Customer Service in Fashion Shops

<p><strong>***Don't Spend More; Spend Smart***</strong></p> <p><strong>Life Just Got Better This Summer! Save Up To £5,206 and get Hard Copy + PDF Certificates + Transcript + Student ID Card + e-Learning App as a Gift - Enrol Now</strong></p> <p>Tired of browsing and searching for the course you are looking for? Can't find the complete package that fulfils all your needs? Then don't worry as you have just found the solution. Take a minute and look through this 14-in-1 extensive bundle that has everything you need to succeed in <strong>Logistics Management </strong>and other relevant fields!</p> <p>After surveying thousands of learners just like you and considering their valuable feedback, this all-in<strong>-</strong>one <strong>Logistics Management </strong>bundle has been designed by industry experts. We prioritised what learners were looking for in a complete package and developed this in-demand <strong>Logistics Management </strong>course that will enhance your skills and prepare you for the competitive job market.</p> <p>Also, our <strong>Logistics Management </strong>experts are available for answering your queries and help you along your learning journey. Advanced audio-visual learning modules of these courses are broken down into little chunks so that you can learn at your own pace without being overwhelmed by too much material at once.</p> <p>Furthermore, to help you showcase your expertise in <strong>Logistics Management, </strong>we have prepared a special gift of 1 hardcopy certificate and 1 PDF certificate for the title course completely free of cost. These certificates will enhance your credibility and encourage possible employers to pick you over the rest.</p> <p><strong>This Logistics Management Bundle Consists of the following Premium courses: </strong></p> <ul> <li><strong>Course 01: </strong>Logistic Management</li><li><strong>Course 02: </strong>Transport Management Diploma</li><li><strong>Course 03: </strong>Purchasing &amp; Procurement Course - Level 3</li><li><strong>Course 04: </strong>Supply Chain Management</li><li><strong>Course 05: </strong>Material Management</li><li><strong>Course 06: </strong>Warehouse</li><li><strong>Course 07: </strong>Warehouse Safety</li><li><strong>Course 08: </strong>Delivery Driver Training</li><li><strong>Course 09: </strong>Driver Safety Awareness Certificate</li><li><strong>Course 10: </strong>Spill Management Training</li><li><strong>Course 11: </strong>Customer Relationship Management</li><li><strong>Course 12: </strong>Effective Communication Skills</li><li><strong>Course 13: </strong>Logistics of Crude Oil and Petroleum Products</li><li><strong>Course 14: </strong>Time Management</li></ul> <p><strong>Benefits you'll get choosing Apex Learning for this Logistics Management:</strong></p> <ul> <li>Pay once and get lifetime access to 14 CPD courses</li><li>Free e-Learning App for engaging reading materials &amp; helpful assistance</li><li>Certificates, student ID for the title course included in a one-time fee</li><li>Free up your time - don't waste time and money travelling for classes</li><li>Accessible, informative modules designed by expert instructors</li><li>Learn at your ease - anytime, from anywhere</li><li>Study the course from your computer, tablet or mobile device</li><li>CPD accredited course - improve the chance of gaining professional skills</li><li>Gain valuable experience without leaving your home</li></ul> <p><strong>How will I get my Certificate?</strong></p> <p>After successfully completing the course, you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement.</p> <ul> <li><strong>PDF Certificate: Free (For The Title Course)</strong></li><li><strong>Hard Copy Certificate: Free (For The Title Course)</strong></li></ul><p>Curriculum of <strong>Logistics Management Bundle</strong></p> <p><strong>Course 01: Logistic Management</strong></p> <ul> <li>Introduction to Logistic Management</li><li>Planning Framework for Logistics</li><li>Supply Chain Management</li><li>Logistics Management and Organisation</li><li>Sourcing, Purchasing, and Procurement</li><li>Channels of Distribution</li><li>Supplier Relationship Management</li><li>Inventory Planning and Management</li><li>Principles of Warehousing</li><li>Transport Management</li><li>Negotiation Techniques</li><li>Customer Service and Logistics</li></ul> <p><strong>Course 02: Transport Management Diploma</strong></p> <ul> <li>An Introduction to Successful Transport Management</li><li>The UK's Travel Infrastructure - Road and Rail</li><li>Road Freight and Transport Management</li><li>Passenger Road Transport and its Management</li><li>Rail and Transport Management</li><li>Transport Management for Ports and Inland Waters</li><li>Transport Management for Airlines</li><li>Trends, Challenges and Best Practice in Transport Management</li><li>Transport Management and Health and Safety</li></ul> <p><strong>Course 03: Purchasing &amp; Procurement Course - Level 3</strong></p> <ul> <li>Supply Chain Basics</li><li>Role of Procurement in an Organisation</li><li>The Purchasing Cycle</li><li>Purchasing Toolkits</li><li>Managing Competitive Bids</li><li>Quality Management</li><li>Supplier Relationship Management</li><li>Analysing and Reducing Risk in the Supply Chain</li><li>Improving Efficiency and Accuracy</li><li>Category Management</li><li>Inventory Management</li><li>E-Procurement</li></ul> <p><strong>Course 04: Supply Chain Management</strong></p> <ul> <li>An overview of Supply Chain Management</li><li>Role of logistics of Supply Chain</li><li>Customer Response Principles and Systems</li><li>Supply Chain System and Principles</li><li>Global Supply Chain Operations</li><li>Inventory Strategies for Supply Chain</li><li>Warehouse Management and Operations</li><li>Supply Chain Design and Monitoring</li><li>Supply Chain Network and Evaluating</li><li>Supply Chain Planning and New Business Concepts</li><li>Aligning your supply chain process with your business</li></ul> <p><strong>Course 05: Material Management</strong></p> <ul> <li>Introduction to Material Management</li><li>Purchasing and Supply Chain Management</li><li>Inventory Management, Planning and Control</li><li>Stores Management and Control</li><li>Forecasting</li><li>Material Requirements Planning</li><li>Materials Handling</li></ul> <p><strong>Course 06: Warehouse</strong></p> <ul> <li>Fundamentals of Warehouse Management</li><li>Warehousing: Function, Benefits and Types of Warehousing</li><li>Core Functions Of A Warehouse Management System</li><li>Challenges Of Warehouse Management</li><li>Technology In The Warehouse</li><li>Supply Chain Management Concepts</li><li>Warehouse Management Technologies to Adopt</li><li>Order Picking in the Warehouse</li><li>Managing Warehouse Inventory</li><li>Organize the Storage of Inventory in a Warehouse</li><li>Inventory Management Techniques</li><li>Inventory Control Flow of Processing</li><li>Logistics and Supply Chain In A Warehouse</li><li>Inventory Classification In The Warehouse</li><li>The Role Of Human Resource management In A Warehouse</li><li>Warehouse Safety</li><li>Warehouse Cost Management</li><li>Improve Warehouse Efficiency and Reduce Costs</li></ul> <p><strong>Course 07: Warehouse Safety</strong></p> <ul> <li>The Role of Warehouse</li><li>Introduction to Warehouse Safety</li><li>Health and Safety Management in Warehouses</li><li>General Warehouse Hazards</li><li>Manual and Mechanical Handling</li><li>Site Safety</li></ul> <p><strong>Course 08: Delivery Driver Training</strong></p> <ul> <li>Introduction to the Delivery Driving</li><li>Delivery and Collection</li><li>Maintaining Records</li><li>Effective Route Planning</li><li>Stress Management</li><li>Driver CPC</li><li>Maintain Traffic Laws</li><li>Parking and Reversing</li><li>Driving in Adverse Weather Condition</li><li>Safety Regulations and Hygiene</li><li>Vehicle Maintenance and Safety</li><li>Zero Contact Delivery Methods</li></ul> <p><strong>Course 09: Driver Safety Awareness Certificate</strong></p> <ul> <li>Introduction to Safe Driving</li><li>Reading the Signals and Marks on the Road</li><li>Pre-Journey Safety Check (Vehicle and Driver)</li><li>Safe Driving Tactics for Driving in the UK</li><li>Driving in Poor Condition</li><li>Driving and Human Health</li><li>In the Events of Accidents and Breakdowns</li><li>Laws and Policies Involving Road Safety</li></ul> <p><strong>Course 10: Spill Management Training</strong></p> <ul> <li>Introduction to Spill Management</li><li>Hazardous Substances</li><li>Pollution Incident Response Planning</li><li>Managing a Spill</li><li>Spill Clean-Up Guideline</li><li>Spills on a Road or Highway</li><li>Diesel Spillages: An Overview</li><li>Site-Specific Pollution Control Options</li><li>Spill Prevention &amp; Control Checklist</li><li>Ways to Encourage Best Practice</li></ul> <p><strong>Course 11: Customer Relationship Management</strong></p> <ul> <li>Module 01: Introduction to Customer Relationship Management (CRM)</li><li>Module 02: CRM Fundamentals</li><li>Module 03: CRM Strategies CRM Strategies</li><li>Module 04: Data Analysis in CRM</li><li>Module 05: CRM Databases</li><li>Module 06: Deepening Customer Relationship</li><li>Module 07: Handling Customer Complaints</li><li>Module 08: Future of CRM</li></ul> <p><strong>Course 12: Effective Communication Skills</strong></p> <ul> <li>Introduction To Communication - Goals &amp; Benefits</li><li>Key Principles Of Communication</li><li>We are Always Communicating</li><li>Fundamentals Of Communication - Part 1</li><li>Fundamentals Of Communication - Part 2</li><li>Great Communication Tips - Part 1</li><li>Great Communication Tips - Part 2</li><li>Self-Talk &amp; Powerful Language</li><li>Miscommunication</li><li>Still MORE Great Tips! Part 1</li><li>Still MORE Great Tips! Part 2</li><li>Still MORE Great Tips! Part 3</li><li>Final Thoughts and Suggestions</li><li>PROMO Communication (BEST)</li></ul> <p><strong>Course 13: Logistics of Crude Oil and Petroleum Products</strong></p> <ul> <li>About The Course</li><li>The Different Methods of Transport</li><li>Marine Transport</li><li>Transport by Pipeline</li><li>Comparing Transport Costs</li><li>Storage and Delivery to the Refinery</li><li>Dispatch of Petroleum Products</li><li>Controls at Dispatch</li></ul> <p><strong>Course 14: Time Management</strong></p> <ul> <li>Identifying Goals</li><li>Effective Energy Distribution</li><li>Working with Your Personal Style</li></ul> <p>And Much More...</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        140 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                             <p>Anyone from any background can enrol in this <strong>Logistics Management </strong> bundle<strong>. </strong>Persons with similar professions can also refresh or strengthen their skills by enrolling in this course. Students can take this course to gather professional knowledge besides their study or for the future.</p> 
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                             <p>Our <strong>Logistics Management </strong>is fully compatible with PC's, Mac's, laptops, tablets and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so that you can access your course on Wi-Fi, 3G or 4G.</p> <p>There is no time limit for completing this course; it can be studied in your own time at your own pace.</p> 
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                             <p>Having this various expertise will increase the value of your CV and open you up to multiple job sectors.</p> 
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Digital certificate -
            Included
        </p>

                        </div>

Logistics Management Training

<p><strong>Are you someone who wants to be a retail entrepreneur?</strong></p><p><strong>Or do you want to know more about this exciting industry?</strong></p><p>If the answer to any of these questions is a yes, then you've landed in the right place.</p><p>Retail is an ever-growing industry. Retail management saves time and ensures that customers easily locate their desired merchandise and return home satisfied. Effective management avoids unnecessary chaos at the store and rather increases the sales of the store. This bundle course is suitable for all people working in Operations, Sales, VM, HR, Logistics etc, who want to enter the retail industry.</p><p>Our <strong>Retail Management</strong> course is ideal for newcomers and existing <strong>Retail</strong> workers alike. With no prior knowledge or experience, this course explores the most important concepts at the heart of successful <strong>retail management.</strong> Learn how to take your communication and selling skills to the next level, improve your productivity through smart selling and anticipate the expectations of every customer. Enrol today!</p><p><strong>This Bundle Consists of the following Premium courses: </strong></p><ul><li><strong> </strong><strong>Course 01: </strong>Retail Management - Level 5</li><li><strong> </strong><strong>Course 02: </strong>Logistic Management</li><li><strong> </strong><strong>Course 03: </strong>Retail Strategy</li><li><strong> </strong><strong>Course 04: </strong>Basic Product Management</li><li><strong> </strong><strong>Course 05: </strong>Purchasing &amp; Procurement Course - Level 3</li><li><strong> </strong><strong>Course 06: </strong>Level 3 Tax Accounting</li><li><strong> </strong><strong>Course 07: </strong>Introduction to VAT</li><li><strong> </strong><strong>Course 08: </strong>Commercial Law 2021</li><li><strong> </strong><strong>Course 09: </strong>Operations Management</li><li><strong> </strong><strong>Course 10: </strong>Strategic Planning and Analysis for Marketing</li><li><strong> </strong><strong>Course 11: </strong>Sales Negotiation Training</li><li><strong> </strong><strong>Course 12: </strong>Basic Business Finance</li><li><strong> </strong><strong>Course 13: </strong>Diploma in QuickBooks Bookkeeping</li><li><strong> </strong><strong>Course 14: </strong>Customer Service</li></ul><p>Enrol now in the exclusive bundle to advance your career, and use the premium study materials from Apex Learning.</p><p><strong>Learning Outcome of this Bundle from Apex Learning</strong></p><ul><li>Understand the fundamentals of Retail Management.</li><li>Learn the importance of smart selling in a <strong>retail</strong> environment</li><li>How to pre-empt and satisfy customers' expectations</li><li>Techniques for dealing with difficult customers and situations</li><li>Ability to become a more effective personal seller</li><li>The importance of communication skills</li></ul><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        140 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>Anyone from any background can enrol in this bundle.</p>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>Our bundle course is fully compatible with PCs, Macs, laptops, tablets and Smartphone devices.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>Talented <strong>Retail</strong> managers and leaders are in consistently high demand worldwide. Just a few typical job titles and roles that fall within the bracket of <strong>Retail Management</strong> include the following:</p><ul><li>Sales Manager</li><li>Store Manager</li><li>Warehouse Manager</li><li>Retail Management Trainee</li><li>Retail Team Leader</li><li>Service Supervisor</li><li>Team Leader</li></ul><p>These jobs pay between <strong>£32,000 and 125,000 annually.</strong></p>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Digital certificate -
            Included
        </p>
            <div> <p>You will get the PDF Certificate for the title course <strong>(Retail Management - Level 5)</strong> absolutely Free!</p> </div>
        <h4>Certificate of completion</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div> <p>You will get the Hard Copy certificate for the title course <strong>(Retail Management - Level 5</strong><strong>)</strong> absolutely Free! Other Hard Copy certificates are available for £10 each. </p><p><strong>Please Note:</strong> The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.</p> </div>

                        </div>

Retail Management Courses

LEARN ABOUT BEHAVIORAL VS. TRADITIONAL INTERVIEWING, AND HOW TO INCORPORATE AND DEVELOP INTERVIEWING SKILLS TO ENSURE THAT YOU FIND THE RIGHT CANDIDATE FOR THE JOB.<div style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);"><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Behavioral Interviewing means asking candidates questions that will help you to discover how the interviewee acted in specific employment-related situations. Because past performance is a good indicator of how someone will act in the future, this style of interviewing is extremely useful, and the method of choice for recruiting teams.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">In this session, you will learn about behavioral vs. traditional interviewing, and how you can incorporate and develop your interviewing skills to ensure that you have the right candidate for the job.</p><h4 style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">OBJECTIVES</strong></h4>&nbsp;<p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Participants will be able to:</p><ul fr-original-style="" style="box-sizing: border-box;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Build a consistent framework and process to ensure an unbiased candidate experience;</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Choose job specifications and determine how success will be measured (skills);</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Identify characteristics and qualities that will support the required skills;</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Prepare questions to elicit descriptions of behaviors, attitudes, and skills necessary for the job;</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Review legal and appropriate interviewing etiquette/guidelines, including social media research;</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Screen candidates, using resumes and phone interviews; and</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Conduct successful role-play Behavioral Interviews in class.</li></ul>&nbsp;<h5 style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">CLASSES WILL INCLUDE:</h5>&nbsp;<ul fr-original-style="" style="box-sizing: border-box;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Workbooks for future reference and study.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Workshop / role play with actual interview scenarios to assist in internalizing data.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Time for individual questions and concerns to aid in personalizing tactics.</li></ul><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><i style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Online Format&mdash;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Behavioral Interviewing</strong> is a 4-hour interactive online class for up to six people.</i></p><h6 style="color: inherit; box-sizing: border-box;" fr-original-style=" color: inherit;">Register for this class and you will be sent ONLINE login instructions prior to the class date.</h6></div><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">Rich has an engaging presentation style. The New Mexico chapter of the International Society for Performance Improvement (NMISPI) gave high marks to his interactive and lively <em fr-original-style="" style="box-sizing: border-box;">Improving Customer Service</em> workshop. There were opportunities to share ideas and analyze different techniques, and 87% of attendees said that they would recommend this workshop to others.</p><span style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style="color: rgb(33, 37, 41);">Ildiko Oravecz</span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">New Mexico International Society for Performance Improvement</span>

LEARN ABOUT BEHAVIORAL VS. TRADITIONAL INTERVIEWING, AND HOW TO INCORPORATE AND DEVELOP INTERVIEWING SKILLS TO ENSURE THAT YOU FIND THE RIGHT CANDIDATE FOR THE JOB.
Behavioral Interviewing means asking candidates questions that will help you to discover how the interviewee acted in specific employment-related situations. Because past performance is a good indicator of how someone will act in the future, this style of interviewing is extremely useful, and the method of choice for recruiting teams.
In this session, you will learn about behavioral vs. traditional interviewing, and how you can incorporate and develop your interviewing skills to ensure that you have the right candidate for the job.
OBJECTIVES
Participants will be able to:
Build a consistent framework and process to ensure an unbiased candidate experience;
Choose job specifications and determine how success will be measured (skills);
Identify characteristics and qualities that will support the required skills;
Prepare questions to elicit descriptions of behaviors, attitudes, and skills necessary for the job;
Review legal and appropriate interviewing etiquette/guidelines, including social media research;
Screen candidates, using resumes and phone interviews; and
Conduct successful role-play Behavioral Interviews in class.
CLASSES WILL INCLUDE:
Workbooks for future reference and study.
Workshop / role play with actual interview scenarios to assist in internalizing data.
Time for individual questions and concerns to aid in personalizing tactics.
Online Format—Behavioral Interviewing is a 4-hour interactive online class for up to six people.
Register for this class and you will be sent ONLINE login instructions prior to the class date.



Rich has an engaging presentation style. The New Mexico chapter of the International Society for Performance Improvement (NMISPI) gave high marks to his interactive and lively Improving Customer Service workshop. There were opportunities to share ideas and analyze different techniques, and 87% of attendees said that they would recommend this workshop to others.
Ildiko OraveczNew Mexico International Society for Performance Improvement

Improving Communications Uk

BEHAVIORAL INTERVIEWING: BUILDING A CONSISTENT FRAMEWORK AND PROCESS

CUSTOMER SERVICE IS AN ORGANIZATION&rsquo;S ABILITY TO SUPPLY ITS CUSTOMERS&rsquo; WANTS AND NEEDS. IMPROVED CUSTOMER SERVICE IS CONSTANTLY AND CONSISTENTLY EXCEEDING THE CUSTOMERS&rsquo; EXPECTATIONS.<span style="color: rgb(33, 37, 41); box-sizing: border-box;" id="isPasted" fr-original-style="color: rgb(33, 37, 41);"></span><div style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);"><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><b fr-original-style="" style="box-sizing: border-box;">This class&nbsp;is for service industry professionals</b>&nbsp;who want to maximize their efficiency, develop better customer skills, and increase their value.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">The focus of the&nbsp;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Improving Customer Service</strong>&nbsp;class is to increase repeat business because of customer satisfaction and referral. Participants will find a greater level of&nbsp;<b fr-original-style="" style="box-sizing: border-box;">productivity</b>,&nbsp;<b fr-original-style="" style="box-sizing: border-box;">job satisfaction</b>&nbsp;and the&nbsp;<b fr-original-style="" style="box-sizing: border-box;">potential for advancement</b>. For client-facing service personnel, these areas of development will be very beneficial. &nbsp;Improved Customer Service means&nbsp;<b fr-original-style="" style="box-sizing: border-box;">increased internal and external customer satisfaction</b>.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Attendees&nbsp;will be able to:</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Focus on others to project a UB4I, customer-centered attitude;</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Empower people with respect (acknowledging) and control (offering choices);</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions;</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Listen more intently to develop the best rapport;</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Communicate clearly with conviction, projecting greater credibility;</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Create positive, diplomatic messages even from negative, modeling a problem-solving, can-do attitude; and</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Create and refine phone-answering and email templates, to appropriately address customer concerns and increase the potential for repeat business.</strong></li></ul><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><i style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Online Format&mdash;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Improving Customer Service</strong>&nbsp;is a 4-hour interactive virtual class for up to 20 people.</i></p><h6 style="color: inherit; box-sizing: border-box;" fr-original-style=" color: inherit;">Register for this class and you will be sent ONLINE login instructions prior to the class date.</h6></div><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">Improving Communications brought our organization to realize how important our employees&mdash;our people&mdash;are to Baystate Dental. By helping us to develop a more thoughtful and sensitive nature, we now relate better with each other and our patients.</p><span style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style="color: rgb(33, 37, 41);">Dr. Kevin Coughlin, DMD, FAGD, MBA</span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Baystate Dental</span>

CUSTOMER SERVICE IS AN ORGANIZATION’S ABILITY TO SUPPLY ITS CUSTOMERS’ WANTS AND NEEDS. IMPROVED CUSTOMER SERVICE IS CONSTANTLY AND CONSISTENTLY EXCEEDING THE CUSTOMERS’ EXPECTATIONS.
This class is for service industry professionals who want to maximize their efficiency, develop better customer skills, and increase their value.
The focus of the Improving Customer Service class is to increase repeat business because of customer satisfaction and referral. Participants will find a greater level of productivity, job satisfaction and the potential for advancement. For client-facing service personnel, these areas of development will be very beneficial. Improved Customer Service means increased internal and external customer satisfaction.
Attendees will be able to:
Focus on others to project a UB4I, customer-centered attitude;
Empower people with respect (acknowledging) and control (offering choices);
Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions;
Listen more intently to develop the best rapport;
Communicate clearly with conviction, projecting greater credibility;
Create positive, diplomatic messages even from negative, modeling a problem-solving, can-do attitude; and
Create and refine phone-answering and email templates, to appropriately address customer concerns and increase the potential for repeat business.
Online Format—Improving Customer Service is a 4-hour interactive virtual class for up to 20 people.
Register for this class and you will be sent ONLINE login instructions prior to the class date.



Improving Communications brought our organization to realize how important our employees—our people—are to Baystate Dental. By helping us to develop a more thoughtful and sensitive nature, we now relate better with each other and our patients.
Dr. Kevin Coughlin, DMD, FAGD, MBABaystate Dental

IMPROVING CUSTOMER SERVICE

<div id="course-pills-1">Duration<p>5 Days</p><p>30 CPD hours</p>This course is intended for<p></p><p>A Microsoft Power Platform Functional Consultant is responsible for creating and configuring apps, automations, and solutions. They act as the liaison between users and the implementation team. The functional consultant promotes utilization of solutions within an organization. The functional consultant may perform discovery, engage subject matter experts and stakeholders, capture requirements, and map requirements to features. They implement components of a solution including application enhancements, custom user experiences, system integrations, data conversions, custom process automation, and simple visualizations.</p><p></p><p></p><p>This course will teach you to use Microsoft Power Platform solutions to simplify, automate, and empower business processes for organizations in the role of a Functional Consultant. A Microsoft Power Platform Functional Consultant is responsible for creating and configuring apps, automations, and solutions. They act as the liaison between users and the implementation team. The functional consultant promotes utilization of solutions within an organization. The functional consultant may perform discovery, engage subject matter experts and stakeholders, capture requirements, and map requirements to features. They implement components of a solution including application enhancements, custom user experiences, system integrations, data conversions, custom process automation, and simple visualizations. This course may contain a 1-day Applied Workshop. This workshop will allow you to practice your Functional Consultant skills by creating an end-to-end solution to solve a problem for a fictitious company. The solution will include a Microsoft Dataverse database, Power Apps canvas app, and Power Automate flows.</p><p></p>Prerequisites<p></p><p></p><ul> <li>Experience as an IT professional or student</li> <li>Working knowledge of Microsoft Power Platform and its key components</li> <li>Knowledge of Microsoft Dataverse (or general data modeling) and security concepts</li></ul><p></p><p></p></div><div id="course-pills-2"><h3>1 - Describe the business value of the Microsoft Power Platform</h3> <ul> <li>Explore Microsoft Power Platform</li> <li>Describe the business value of the Power Platform</li> <li>Explore connectors and Microsoft Dataverse</li> <li>Describe how Power Platform works with Microsoft 365 apps and services</li> <li>Explore how Power Platform works with Microsoft Teams</li> <li>Describe how Power Platform works  with Microsoft Dynamics 365 apps</li> <li>Describe how Power Platform solutions consume Microsoft Azure services </li> <li>Explore how Microsoft Power Platform apps work together </li> <li>Use Artificial Intelligence to increase productivity</li> </ul> <h3>2 - Core components of Power Pages</h3> <ul> <li>Get started with Power Pages</li> <li>Core tools and components of Power Pages</li> <li>Overview of Power Pages security</li> <li>Overview of Power Pages extensibility</li> </ul> <h3>3 - Explore Power Pages templates</h3> <ul> <li>Site design templates</li> <li>Scenario-based templates</li> <li>Dynamics 365 Power Pages site templates</li> </ul> <h3>4 - Explore Power Pages design studio</h3> <ul> <li>Work with pages</li> <li>Page components</li> <li>Site styling and templates</li> </ul> <h3>5 - Explore Power Pages design studio data and security features</h3> <ul> <li>Data workspace in Power Pages design studio</li> <li>Power Pages security features</li> </ul> <h3>6 - Introduction to Power Pages administration</h3> <ul> <li>Power Pages administrative tools</li> <li>Set up workspace in Power Pages design studio</li> </ul> <h3>7 - Get started building with Power BI</h3> <ul> <li>Use Power BI</li> <li>Building blocks of Power BI</li> <li>Tour and use the Power BI service</li> </ul> <h3>8 - Get data with Power BI Desktop</h3> <ul> <li>Overview of Power BI Desktop</li> <li>Explore Power BI Desktop</li> <li>Connect to data sources</li> <li>Get data from Excel</li> <li>Transform data to include in a report</li> <li>Combine data from multiple sources</li> <li>Clean data to include in a report</li> </ul> <h3>9 - Model data in Power BI</h3> <ul> <li>How to manage your data relationships</li> <li>Create calculated columns</li> <li>Optimize data models</li> <li>Create measures</li> <li>Create calculated tables</li> <li>Explore time-based data</li> </ul> <h3>10 - Use visuals in Power BI</h3> <ul> <li>Create and customize simple visualizations</li> <li>Create slicers</li> <li>Map visualizations</li> <li>Matrices and tables</li> <li>Create scatter, waterfall, and funnel charts</li> <li>Modify colors in charts and visuals</li> <li>Page layout and formatting</li> </ul> <h3>11 - Explore data in Power BI</h3> <ul> <li>Quick insights in Power BI</li> <li>Create and configure a dashboard</li> <li>Ask questions of your data with natural language</li> <li>Create custom Q&amp;A suggestions</li> <li>Share dashboards with your organization</li> <li>Display visuals and tiles in full screen</li> <li>Edit tile details and add widgets</li> <li>Get more space on your dashboard</li> </ul> <h3>12 - Publish and share in Power BI</h3> <ul> <li>Publish Power BI Desktop reports</li> <li>Print and export dashboards and reports</li> <li>Introducing Power BI Mobile</li> <li>Create workspaces in Power BI</li> <li>Build apps</li> <li>Use apps</li> <li>Integrate OneDrive for Business with Power BI</li> <li>Publish to web</li> </ul> <h3>13 - Create and manage workspaces in Power BI</h3> <ul> <li>Distribute a report or dashboard</li> <li>Monitor usage and performance</li> <li>Recommend a development life cycle strategy</li> <li>Troubleshoot data by viewing its lineage</li> <li>Configure data protection</li> </ul> <h3>14 - Manage semantic models in Power BI</h3> <ul> <li>Use a Power BI gateway to connect to on-premises data sources</li> <li>Configure a semantic model scheduled refresh</li> <li>Configure incremental refresh settings</li> <li>Manage and promote semantic models</li> <li>Troubleshoot service connectivity</li> <li>Boost performance with query caching (Premium)</li> </ul> <h3>15 - Create dashboards in Power BI</h3> <ul> <li>Configure data alerts</li> <li>Explore data by asking questions</li> <li>Review Quick insights</li> <li>Add a dashboard theme</li> <li>Pin a live report page to a dashboard</li> <li>Configure a real-time dashboard</li> <li>Set mobile view</li> </ul> <h3>16 - Implement row-level security</h3> <ul> <li>Configure row-level security with the static method</li> <li>Configure row-level security with the dynamic method</li> </ul> <h3>17 - Create tables in Dataverse</h3> <ul> <li>Table characteristics</li> <li>Table relationships</li> <li>Dataverse logic and security</li> <li>Dataverse auditing</li> <li>Dual-write vs. virtual tables</li> </ul> <h3>18 - Manage tables in Dataverse</h3> <ul> <li>Identify tables and table types in Dataverse</li> <li>Create a custom table</li> <li>Enable attachments within a table</li> <li>Licensing requirements for each table type</li> </ul> <h3>19 - Create and manage columns within a table in Dataverse</h3> <ul> <li>Define columns in Microsoft Dataverse</li> <li>Column types in Microsoft Dataverse</li> <li>Add a column to a table</li> <li>Create a primary name column</li> <li>Restrictions that apply to columns in a table</li> <li>Create an auto numbering column</li> <li>Create an alternate key</li> </ul> <h3>20 - Create a relationship between tables in Dataverse</h3> <ul> <li>Relate one or more tables - Introduction</li> <li>Relationship types that are available in Microsoft Dataverse</li> <li>Create a one-to-many relationship between tables</li> <li>Create a many-to-many relationship between tables</li> <li>Edit or delete relationships</li> </ul> <h3>21 - Working with choices in Dataverse</h3> <ul> <li>Define choice column</li> <li>Standard choices column</li> </ul> <h3>22 - Get started with security roles in Dataverse</h3> <ul> <li>Understand environment roles</li> <li>Adding or disabling an environment user</li> <li>Understand security concepts in Dataverse</li> <li>Understand user security roles and security role defaults</li> <li>Check the roles that a user belongs to</li> <li>Configure Dataverse teams for security</li> <li>Configure Dataverse group teams for security</li> </ul> <h3>23 - Use administration options for Dataverse</h3> <ul> <li>Use Microsoft Power Platform Admin Center portal</li> <li>Tenant storage capacity</li> <li>Advanced Customization options in Power Apps Portal</li> <li>Enable and disable auditing</li> </ul> <h3>24 - Manage Dynamics 365 model-driven app settings and security</h3> <ul> <li>Configure role-based security</li> <li>Manage teams and business units</li> <li>Explore settings and customizations</li> </ul> <h3>25 - Introduction to Microsoft Power Platform security and governance</h3> <ul> <li>Identify Microsoft Power Platform environments</li> <li>Data Loss Prevention policies</li> <li>Microsoft Power Platform Center of Excellence Starter Kit</li> </ul> <h3>26 - Get started with model-driven apps in Power Apps</h3> <ul> <li>Introducing model-driven apps</li> <li>Components of model-driven apps</li> <li>Design model-driven apps</li> <li>Incorporate business process flows</li> </ul> <h3>27 - Configure forms, charts, and dashboards in model-driven apps</h3> <ul> <li>Forms overview</li> <li>Form elements</li> <li>Configure multiple forms</li> <li>Use specialized form components</li> <li>Configure views overview</li> <li>Configure grids</li> <li>Create and edit views</li> <li>Configure charts overview</li> <li>Dashboards overview</li> <li>Use interactive streams and tiles</li> </ul> <h3>28 - Get started with Power Apps canvas apps</h3> <ul> <li>Power Apps building blocks</li> <li>Ways to build Power Apps</li> <li>Power Apps related technologies</li> <li>Additional Power Apps related technologies</li> <li>Designing a Power Apps app</li> </ul> <h3>29 - Connect to other data in a Power Apps canvas app</h3> <ul> <li>Overview of the different data sources</li> <li>Work with action-based data sources</li> <li>Power Automate is a companion to Power Apps</li> </ul> <h3>30 - How to build the UI in a canvas app in Power Apps</h3> <ul> <li>Use themes to quickly change the appearance of your app</li> <li>Branding a control</li> <li>Icons</li> <li>Images</li> <li>Personalization</li> <li>Using the tablet or phone form factors</li> </ul> <h3>31 - Manage apps in Power Apps</h3> <ul> <li>Power Apps review</li> </ul> <h3>32 - Build your first app with Power Apps and Dataverse for Teams</h3> <ul> <li>Create your first app with the hero template</li> <li>Customize your app with Power Apps Studio</li> <li>Publish your app</li> <li>Install template apps</li> </ul> <h3>33 - Access Dataverse in Power Pages websites</h3> <ul> <li>Use lists to display multiple Dataverse records</li> <li>Use forms to interact with Dataverse data</li> </ul> <h3>34 - Authentication and user management in Power Pages</h3> <ul> <li>Power Pages authentication settings</li> <li>User registration in Power Pages</li> <li>Authentication management for Power Pages users</li> <li>Power Pages authentication providers</li> </ul> <h3>35 - Power Pages maintenance and troubleshooting</h3> <ul> <li>Power Pages website maintenance</li> <li>Power Pages website troubleshooting</li> </ul> <h3>36 - Define and create business rules in Dataverse</h3> <ul> <li>Define business rules - Introduction</li> <li>Define the components of a business rule</li> <li>Create a business rule</li> </ul> <h3>37 - Get started with Power Automate</h3> <ul> <li>Introducing Power Automate</li> <li>Troubleshoot flows</li> </ul> <h3>38 - Use the Admin center to manage environments and data policies in Power Automate</h3> <ul> <li>Administer flows</li> <li>Export and import flows</li> <li>Learn how to distribute button flows</li> </ul> <h3>39 - Use Dataverse triggers and actions in Power Automate</h3> <ul> <li>Dataverse triggers</li> <li>Query data</li> <li>Create, update, delete, and relate actions</li> </ul> <h3>40 - Extend Dataverse with Power Automate</h3> <ul> <li>Set up a flow and configure its trigger</li> <li>Email Dataverse record</li> <li>Add to-do items</li> <li>Test and run your flow</li> </ul> <h3>41 - Introduction to expressions in Power Automate</h3> <ul> <li>Get started with expressions</li> <li>Notes make things easier</li> <li>Types of functions</li> <li>Write complex expressions</li> </ul> <h3>42 - Build your first Power Automate for desktop flow</h3> <ul> <li>Set up the environment</li> <li>Explore Power Automate for desktop</li> <li>Create your first Power Automate for desktop flow</li> <li>Record Power Automate for desktop actions</li> <li>Edit and test recorded actions</li> </ul> <h3>43 - Run a Power Automate for desktop flow in unattended mode</h3> <ul> <li>Set up an unattended desktop flow</li> <li>Create a new cloud flow that calls an existing flow in unattended mode</li> <li>Perform a test run</li> <li>Best practices</li> </ul> <h3>44 - Optimize your business process with process advisor</h3> <ul> <li>Get familiar with process advisor</li> <li>Create your first recording</li> <li>Edit recordings and group actions</li> <li>Analyze recordings and interpret results</li> <li>Automation recommendations</li> </ul> <h3>45 - Get started with Microsoft Copilot Studio bots</h3> <ul> <li>Get started working with environments</li> <li>Create bots and work with the Microsoft Copilot Studio interface</li> <li>Create topics</li> <li>Test bots</li> <li>Publish bots and analyze performance</li> </ul> <h3>46 - Enhance Microsoft Copilot Studio bots</h3> <ul> <li>Use Power Automate to add actions</li> <li>Transfer conversations to agents by using Omnichannel for Customer Service</li> <li>Create topics for existing support content</li> <li>Analyze bot performance</li> </ul> <h3>47 - Manage topics in Microsoft Copilot Studio</h3> <ul> <li>Work with bot topics</li> <li>Branch a topic</li> <li>Create topics for existing support content</li> <li>Work with system fallback topics</li> <li>Manage topics</li> </ul> <h3>48 - Manage Power Virtual Agents</h3> <ul> <li>Environments in Microsoft Copilot Studio</li> <li>Bot topics permissions</li> <li>Bot entities and flow permissions</li> <li>Monitor and diagnose</li> <li>Administer and manage</li> <li>Export and import bots</li> <li>Authentication</li> </ul> <h3>49 - Get started building with Power BI</h3> <ul> <li>Use Power BI</li> <li>Building blocks of Power BI</li> <li>Tour and use the Power BI service</li> </ul> <h3>50 - Get data with Power BI Desktop</h3> <ul> <li>Overview of Power BI Desktop</li> <li>Explore Power BI Desktop</li> <li>Connect to data sources</li> <li>Get data from Excel</li> <li>Transform data to include in a report</li> <li>Combine data from multiple sources</li> <li>Clean data to include in a report</li> </ul> <h3>51 - Model data in Power BI</h3> <ul> <li>How to manage your data relationships</li> <li>Create calculated columns</li> <li>Optimize data models</li> <li>Create measures</li> <li>Create calculated tables</li> <li>Explore time-based data</li> </ul> <h3>52 - Use visuals in Power BI</h3> <ul> <li>Create and customize simple visualizations</li> <li>Create slicers</li> <li>Map visualizations</li> <li>Matrices and tables</li> <li>Create scatter, waterfall, and funnel charts</li> <li>Modify colors in charts and visuals</li> <li>Page layout and formatting</li> </ul> <h3>53 - Explore data in Power BI</h3> <ul> <li>Quick insights in Power BI</li> <li>Create and configure a dashboard</li> <li>Ask questions of your data with natural language</li> <li>Create custom Q&amp;A suggestions</li> <li>Share dashboards with your organization</li> <li>Display visuals and tiles in full screen</li> <li>Edit tile details and add widgets</li> <li>Get more space on your dashboard</li> </ul> <h3>54 - Publish and share in Power BI</h3> <ul> <li>Publish Power BI Desktop reports</li> <li>Print and export dashboards and reports</li> <li>Introducing Power BI Mobile</li> <li>Create workspaces in Power BI</li> <li>Build apps</li> <li>Use apps</li> <li>Integrate OneDrive for Business with Power BI</li> <li>Publish to web</li> </ul> <h3>55 - Manage solutions in Power Apps and Power Automate</h3> <ul> <li>Add and remove apps, flows, and entities in a solution</li> <li>Edit a solution-aware app, flow, and table</li> <li>Build and deploy a complex solution with flows, apps, and entities</li> <li>Automate solution management</li> </ul> <h3>56 - Load/export data and create data views in Dataverse</h3> <ul> <li>View data in a table</li> <li>Create or edit views of data in a table</li> <li>Load data into a table</li> <li>Export data from a table</li> <li>Add, update, or delete data in a table by using Excel</li> <li>Import data using Power Query</li> <li>Generate a new dataflow from an Excel Template</li> <li>Dataflow and Azure integration</li> </ul> <h3>57 - Get started with AI Builder</h3> <ul> <li>Choose an AI capability</li> <li>Create your first model</li> <li>Ways to use your models</li> </ul> <h3>58 - Manage models in AI Builder</h3> <ul> <li>Model lifecycle</li> <li>Manage model versions</li> <li>Share your models</li> </ul> <h3>59 - Use AI Builder in Power Automate</h3> <ul> <li>AI Builder in Power Automate saves time</li> <li>Advanced usage of AI Builder in Power Automate</li> </ul> <h3>60 - Functional Consultant skills</h3> <ul> <li>Create entity relationship diagrams</li> <li>Create and document mock-ups</li> <li>Document functional requirements and artifacts</li> <li>Complete fit-gap analysis</li> <li>Discuss stakeholder management responsibilities</li> <li>Understand industry accelerators</li> <li>Define Application Lifecycle Management</li> <li>Participate in testing</li> <li>Evaluate options</li> <li>Define connectors</li> <li>Understand Power Apps component framework</li> </ul> <h3>61 - Solution Architect series: Plan application lifecycle management for Power Platform</h3> <ul> <li>Key considerations for ALM</li> <li>Solutions</li> <li>Configuration and reference data</li> <li>Release process</li> <li>ALM with Azure DevOps</li> </ul></div>

Nexus Human

Microsoft Power Apps

Power Apps

Microsoft Power BI

Microsoft Power Platform

Microsoft AZ-104

Microsoft AZ-303

PL-200T00 Microsoft Power Platform Functional Consultant

<p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br fr-original-style="" style="box-sizing: border-box;"></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">A one-day course to help you understand the real estate sector, its characteristics and its importance to the general economy. This course will help anyone supporting or moving into the sector with the knowledge and tools to communicate effectively with real estate professionals. By the end of the course delegates will have gained key skills in Real Estate Investment strategy and Analytics. They will also become familiar with the players, structure, general terminology and overall needs of Real Estate.</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br fr-original-style="" style="box-sizing: border-box;"></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">On this course, you will&hellip;</strong></strong></span></p><ul fr-original-style="" style="box-sizing: border-box;"><li value="1" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Learn what is Real Estate and why it is different from other asset classes</li><li value="2" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Get to grips with the overall size and structure of the UK Real Estate Market</li><li value="3" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Learn and analyse the links between the different parts of the property market</li><li value="4" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Understand who works in the Real Estate Market, their qualifications and their job descriptions</li><li value="5" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Recognise how and when to use basic real estate concepts: Rent, Value, Yield, Risk and Return, etc&hellip;</li><li value="6" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Learn how to read a real estate market report</li><li value="7" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Understand how current affairs, politics and economics affects Real Estate Investment</li><li value="8" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Use household names and iconic companies, cities and buildings to help consolidate your appreciation of this exciting sector</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br fr-original-style="" style="box-sizing: border-box;"></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Who will benefit from this course?</strong></strong></span></p><ul fr-original-style="" style="box-sizing: border-box;"><li value="1" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Professionals outside the field (e.g. Lawyers, Lenders, Recruitment Professionals, Public Servants etc.) who regularly work with property companies</li><li value="2" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Customer Service Employees who interacts with Real Estate Firms</li><li value="3" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Junior employees in the HR department of Real Estate Firms Professionals in other sector interested in changing their career path to the Real Estate sector</li><li value="4" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Recent non-cognate Graduates interested in entering the field of Real Estate</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br fr-original-style="" style="box-sizing: border-box;"></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course Outline</strong></strong></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><em fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Morning</strong></strong></em></span></p><ul fr-original-style="" style="box-sizing: border-box;"><li value="1" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Real Estate or Property?</li><li value="2" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">What is Real Estate - Physical characteristics &amp; Investment characteristics</li><li value="3" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Why buy Real Estate?</li><li value="4" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">How big is the UK Real Estate market? - Total size and size of various sub sectors</li><li value="5" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Key Real Estate Market Locations, Sale Prices and Rents</li><li value="6" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">The Property Market system - The Occupier market, The Investment market, The Property Development market, The Land market &amp; How the four markets interact and make money</li><li value="7" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">How to calculate Sale Price and Real Estate Returns</li><li value="8" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">How to read a Real Estate market report</li><li value="9" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">How many famous properties do you know? - How much did they cost to build? Who occupies these buildings? Are they good value for money?</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br fr-original-style="" style="box-sizing: border-box;"></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><em fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Afternoon</strong></strong></em></span></p><ul fr-original-style="" style="box-sizing: border-box;"><li value="1" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Who works in Real Estate and what do they do?</li><li value="2" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Typical Real Estate CVs - Education and Experience, Professional bodies and accreditations &amp; Typical career paths</li><li value="3" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Real Estate Professionals and the Real Estate Lifecycle - The Investment lifecycle &amp; The Development lifecycle</li><li value="4" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Real Estate Companies&rsquo; - Types of property company, Organisational structure, Typical wages and employment benefits, Accessibility, CSR and Diversity &amp; Related industries</li><li value="5" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Real Estate Networks</li><li value="6" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">The future of Real Estate</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br fr-original-style="" style="box-sizing: border-box;"></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Included in the Course</strong></strong></span></p><ul fr-original-style="" style="box-sizing: border-box;"><li value="1" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">CPD Accredited Certificate</li><li value="2" id="isPasted" fr-original-style="" style="box-sizing: border-box;">Course Manual - In-Person Course attendees will receive a Physical Copy, Virtual Course attendees will receive a Virtual Copy and have the option to purchase a Hard Copy at an additional fee</li><li value="3" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Course Files</li><li value="4" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Online Learning Platform access - Further Learning Resources (Reading, Files and Videos)</li><li value="5" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Post Course Support - Two Months of Questions &amp; Answers, and One year of support is available for an additional fee</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br fr-original-style="" style="box-sizing: border-box;"></span></p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">For more information about the An Introduction to Real Estate such as course delivery methods, pricing and dates, please contact Sam on the Bayfield Training Sales team:</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">E - s.musgrave@bayfieldtraining.com</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">T - 01223 517851</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">W - <a href="https://www.bayfieldtraining.com/" target="_blank" rel="nofollow noopener noreferrer ugc" title="https://www.bayfieldtraining.com/" data-airgap-id="125" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;">www.bayfieldtraining.com</a></p>



A one-day course to help you understand the real estate sector, its characteristics and its importance to the general economy. This course will help anyone supporting or moving into the sector with the knowledge and tools to communicate effectively with real estate professionals. By the end of the course delegates will have gained key skills in Real Estate Investment strategy and Analytics. They will also become familiar with the players, structure, general terminology and overall needs of Real Estate.


On this course, you will…
Learn what is Real Estate and why it is different from other asset classes
Get to grips with the overall size and structure of the UK Real Estate Market
Learn and analyse the links between the different parts of the property market
Understand who works in the Real Estate Market, their qualifications and their job descriptions
Recognise how and when to use basic real estate concepts: Rent, Value, Yield, Risk and Return, etc…
Learn how to read a real estate market report
Understand how current affairs, politics and economics affects Real Estate Investment
Use household names and iconic companies, cities and buildings to help consolidate your appreciation of this exciting sector


Who will benefit from this course?
Professionals outside the field (e.g. Lawyers, Lenders, Recruitment Professionals, Public Servants etc.) who regularly work with property companies
Customer Service Employees who interacts with Real Estate Firms
Junior employees in the HR department of Real Estate Firms Professionals in other sector interested in changing their career path to the Real Estate sector
Recent non-cognate Graduates interested in entering the field of Real Estate


Course Outline
Morning
Real Estate or Property?
What is Real Estate - Physical characteristics & Investment characteristics
Why buy Real Estate?
How big is the UK Real Estate market? - Total size and size of various sub sectors
Key Real Estate Market Locations, Sale Prices and Rents
The Property Market system - The Occupier market, The Investment market, The Property Development market, The Land market & How the four markets interact and make money
How to calculate Sale Price and Real Estate Returns
How to read a Real Estate market report
How many famous properties do you know? - How much did they cost to build? Who occupies these buildings? Are they good value for money?


Afternoon
Who works in Real Estate and what do they do?
Typical Real Estate CVs - Education and Experience, Professional bodies and accreditations & Typical career paths
Real Estate Professionals and the Real Estate Lifecycle - The Investment lifecycle & The Development lifecycle
Real Estate Companies’ - Types of property company, Organisational structure, Typical wages and employment benefits, Accessibility, CSR and Diversity & Related industries
Real Estate Networks
The future of Real Estate


Included in the Course
CPD Accredited Certificate
Course Manual - In-Person Course attendees will receive a Physical Copy, Virtual Course attendees will receive a Virtual Copy and have the option to purchase a Hard Copy at an additional fee
Course Files
Online Learning Platform access - Further Learning Resources (Reading, Files and Videos)
Post Course Support - Two Months of Questions & Answers, and One year of support is available for an additional fee


For more information about the An Introduction to Real Estate such as course delivery methods, pricing and dates, please contact Sam on the Bayfield Training Sales team:
E - s.musgrave@bayfieldtraining.com
T - 01223 517851
W - www.bayfieldtraining.com

Bayfield Training

Professional Development

Continuous Professional Development (CPD)

 This course will help anyone supporting or moving into the sector with the knowledge and tools to communicate effectively with real estate professionals. 

An Introduction to Real Estate (Foundational Level)

<div id="course-pills-1">Duration<p>1 Days</p><p>6 CPD hours</p>This course is intended for<p></p><p><span>People in different roles and at various stages in their careers can benefit from this fundamentals course. This includes IT professionals, business stakeholders and others who want to be exposed to the customer engagement capabilities of Dynamics 365, students, recent graduates, and people changing careers who want to leverage Dynamics 365 to move to the next level.</span></p><p></p>Overview<p></p><p><span>Describe the customer engagement apps and what they have in common</span></p><br /><p><span>Describe the standard marketing processes and how Dynamics 365 Marketing addresses them</span></p><br /><p><span>Describe Dynamics 365 Marketing features and capabilities</span></p><br /><p><span>Describe additional marketing apps</span></p><br /><p><span>Describe the standard sales processes and how Dynamics 365 Sales addresses them</span></p><br /><p><span>Describe Dynamics 365 Sales capabilities</span></p><br /><p><span>Describe additional sales apps such as Sales Insights and Sales Navigator</span></p><br /><p><span>Describe the standard customer service processes and how Dynamics 365 Customer Serviceaddresses them</span></p><br /><p><span>Describe Dynamics Customer Service capabilities</span></p><br /><p><span>Describe additional sales apps such as Sales Insights and Sales Navigator</span></p><br /><p><span>Describe the standard field service business processes and how Dynamics 365 Field Service addresses</span></p><br /><p><span>Describe how to generate Work Orders</span></p><br /><p><span>Describe the scheduling capabilities of Dynamics 365 Field Service</span></p><br /><p><span>Describe the inventory management capabilities of Dynamics 365 Field Service</span></p><br /><p><span>Describe the asset management capabilities of Dynamics 365 Field Service</span></p><br /><p><span>Describe project-based customer engagement processes addressed by Dynamics 365 Project Operations</span></p><br /><p><span>Describe the sales capabilities of Dynamics 365 Project Operations</span></p><br /><p><span>Describe the project management capabilities of Dynamics 365 Project Operations</span></p><br /><p><span>Describe the resource utilization capabilities of Dynamics 365 Project Operations</span></p><p></p><p>This course will provide you with a broad introduction to the customer engagement capabilities of Dynamics 365. You will become familiar with the concept of customer engagement, as well as each of the customer engagement apps, including Dynamics 365 Marketing, Dynamics 365 Sales, Dynamics 365 Customer Service, Dynamics 365 Field Service, and the customer relationship management (CRM) capabilities of Dynamics 365 Project Operations. This course will include lecture as well as hands-on labs.</p></div><div id="course-pills-2"><h4>Learn the Fundamentals of Dynamics 365 Marketing</h4><ul><li>Get introduced to the Dynamics 365 customer engagement apps</li><li>Examine Dynamics 365 Marketing</li><li>Describe Dynamics 365 Marketing capabilities</li><li>Review Additional Marketing Apps</li></ul><h4>Learn the Fundamentals of Dynamics 365 Sales</h4><ul><li>Explore Dynamics 365 Sales</li><li>Manage the sales lifecycle with Dynamics 365 Sales</li><li>Review additional sales apps</li></ul><h4>Learn the Fundamentals of Dynamics 365 Customer Service</h4><ul><li>Examine Dynamics 365 Customer Service</li><li>Describe Dynamics Customer Service capabilities</li><li>Review additional customer service apps</li></ul><h4>Learn the Fundamentals of Dynamics 365 Field Service</h4><ul><li>Examine Dynamics Field Service</li><li>Generate Work Orders in Dynamics 365 Field Service</li><li>Describe the scheduling capabilities of Dynamics 365 Field Service</li><li>Examine the inventory management capabilities of Dynamics 365 Field Service</li><li>Review the asset management capabilities of Dynamics 365 Field Service</li></ul><h4>Learn the Fundamentals of Dynamics 365 Project Operations (CRM)</h4><ul><li>Examine Dynamics 365 Project Operations</li><li>Describe the sales capabilities of Dynamics 365 Project Operations</li><li>Plan projects with Dynamics 365 Project Operations</li><li>Review the resource utilization capabilities of Dynamics 365 Project Operations</li></ul></div><div id="course-pills-3"><h4>Additional course details:</h4><br /><p>Nexus Humans MB-910T00 Microsoft Dynamics 365 Fundamentals (CRM) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. </p><p></p> This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. <p></p>Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.  <p></p>While we feel this is the best course for the MB-910T00 Microsoft Dynamics 365 Fundamentals (CRM) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.  <p></p>Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.<p></p></div>

Microsoft 365

Microsoft AZ-900

Microsoft AZ-700

Microsoft Dynamics

MB-910T00 Microsoft Certified: Dynamics 365 Fundamentals (CRM)

<h4 style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">In times of crisis, people are in reaction mode.&nbsp;</h4><h4 style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">They work more from &ldquo;fight vs. flight&rdquo; than by using reason. When we serve these customers, we need to respond appropriately and help them to achieve emotional control so that we can work to solve problems.</h4><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">In this interactive online class, you will learn the tools needed to get yourself in emotional control. You will also learn why people react on emotion and tools to help them get back in control, too.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Attendees&nbsp;will be able to:</strong></p><ul style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Focus on others to project a UB4ME, customer-centered attitude;</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Empower people with respect (acknowledging) and control (offering choices); and</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions.</strong></li></ul><h6 style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);">Register for this class and you will be sent ONLINE login instructions prior to the class date.</h6>

In times of crisis, people are in reaction mode. They work more from “fight vs. flight” than by using reason. When we serve these customers, we need to respond appropriately and help them to achieve emotional control so that we can work to solve problems.
In this interactive online class, you will learn the tools needed to get yourself in emotional control. You will also learn why people react on emotion and tools to help them get back in control, too.
Attendees will be able to:
Focus on others to project a UB4ME, customer-centered attitude;
Empower people with respect (acknowledging) and control (offering choices); and
Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions.
Register for this class and you will be sent ONLINE login instructions prior to the class date.

EMOTIONAL INTELLIGENCE & CUSTOMER SERVICE

<div id="course-pills-1">Duration<p>2 Days</p><p>12 CPD hours</p>This course is intended for<p>Operations managers, account representatives, customer service staff, help desk and technical support, and anyone working directly with customer will benefit from this course.</p>Overview<p>Define customer service in relation to both internal and external customers Recognize how your attitude affects customer service Identify your customer\'s needs Generate repeat business with outstanding customer service Build goodwill through in-person customer service Provide outstanding customer service over the phone Connect with customers through online tools Deal effectively with difficult situations</p><p></p><p>This course offers practical tools and techniques to win clients, create loyal advocates for your business, and deliver excellent customer service.</p> <p>Private classes on this topic are available. We can address your organization?s issues, time constraints, and save you money, too. Contact us to find out how.</p><p></p></div><div id="course-pills-2"><h3>1. Customer Service - A Baseline</h3> <ul> <li>Recognizing Your Customers</li> <li>Understanding Your Role in Customer Service</li> </ul> <h3>2. Developing A Customer Service Mind-Set</h3> <ul> <li>Leveraging Your First Impression</li> <li>Feeling Positively About Customers</li> <li>Mastering Moods and Emotions</li> </ul> <h3>3. Identifying Customer Needs</h3> <ul> <li>Understanding the Customer\'s Situation</li> <li>Avoiding Assumption and Prejudgment</li> <li>Meeting Basic Needs</li> <li>Seeking to Exceeding Expectations</li> <li>Building Repeat Relationships</li> </ul> <h3>4. Connecting with the Customer</h3> <ul> <li>Achieving Authenticity through Body Language</li> <li>Responding Effectively to Problems</li> <li>Mastering Online Etiquette</li> <li>Seeking Customer Feedback</li> </ul> <h3>5. Dealing with Difficult Situations</h3> <ul> <li>Effectively Addressing Complaints</li> <li>De-escalating Anger</li> <li>Establishing Common Ground</li> <li>Remaining Calm, Respectful and Objective</li> </ul> <h3>6. Effectively Addressing Complaints</h3> <ul> <li>Creating a Memorable Customer Experience</li> </ul></div><div id="course-pills-3"><h4>Additional course details:</h4><br /><p>Nexus Humans Providing Outstanding Customer Service training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. </p><p></p> This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. <p></p>Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.  <p></p>While we feel this is the best course for the Providing Outstanding Customer Service course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.  <p></p>Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.<p></p></div>

Service Design Courses (SDC)

Trainers Course

Providing Outstanding Customer Service

<h4>Overview</h4>
						<hr />
						<div></div>
							<p>
							</p><p>Many hospitals and clinics will use a smile, âcustomer serviceâ and good intentions to hide the fact they have poor or no training in service and professional staff about the different care that medical tourists or expat local patients need.</p>

<p>At the heart of appropriate care for medical travellers is a need for institutional awareness of the unique differences between local patients and medical tourists. Having a better understanding of what medical tourists, their care managers and home-based doctors expect from the receiving hospital or clinic at the medical destination will lead to a better quality of patient care for medical travellers.</p>
<p>
							
							</p><div>
						
					</div>

GBA Corporate

Medical

Medical Tourism

Online

Supply Chain and Logistics Management

<h4>Overview</h4>
						<hr />
						<div></div>
							<p>
							</p><p><strong>By the end of the course, delegates will have:</strong></p>

<p> </p>

<ul>
	<li>Identify and prioritise key accounts</li>
	<li>Increasing business revenue through effective CRM</li>
	<li>The importance of client care in the business environment</li>
	<li>Contribution of Customer care towards to quality service</li>
	<li>Understand the benefits of high-level CRM and the part it plays in client retention</li>
	<li>Understanding the service excellence and its strengths</li>
	<li>Necessary attitudes for inspiring customer service</li>
	<li>Develop the important skills necessary for an effective Customer Relationship Manager</li>
	<li>Building rapport and creating strong working relationships</li>
	<li>Effective Communication between the clients</li>
	<li>Understanding the importance of interpersonal contact and behaviour </li>
</ul>
<p>
							
							</p><div>
						
					</div>

2759 Courses delivered Online

Phone-Based Customer Service Part - 3

By iStudy UK

Accredited Diploma in Customer Service: Telephone Etiquette

By iStudy UK

Phone-Based Customer Service Part - 2

By iStudy UK

Travel Agency Course at QLS Level 4

By One Education

Professional Certificate Course in the Nature and Importance of Customer Service in the Tourism and Hospitality in London 2024

By Metropolitan School of Business & Management UK

Customer Service Training - Complete Video Course

By John Academy

Public Services Administration and Management Fundamentals

By Apex Learning

Customer Service in Fashion Shops

By OnlineCoursesLearning.com

Logistics Management Training

By Apex Learning

Retail Management Courses

By Apex Learning