Name: Managing tribes in Social Media Marketing
Price: 19 GBP
Availability: InStock

<p>If you want to clean up your act and clarify how to clean at a higher level, you've come to the right place. Our Cleaning Certificate program goes beyond just how to vacuum and effectively shows you how to clean a home from top to bottom. Our top-notch curriculum and detailed instruction plan were created by an industry expert and covered everything related to cleaning skills. You won't miss a thing. Interested?</p><p><strong>This </strong><strong>Diploma in British Cleaning at QLS Level 5</strong><strong> course is endorsed by The Quality Licence Scheme and accredited by CPDQS (with 150 CPD points) </strong><strong>to make your skill development &amp; career progression more accessible than ever!</strong></p><p>Home-keeping has always been challenging. With our different levels of certificates, you'll learn the tricks and secrets to being a professional cleaner. In addition, certificates improve your resume, making your home-cleaning service more valuable to your clients!</p><p><strong>Learning Outcomes</strong></p><p>The Cleaning Certificate is designed to help you develop the skills and knowledge required to enter the cleaning field.</p><p>We cover topics such as</p><ul><li>cleaning equipment,</li><li>products and clothing;</li><li>bathroom and toilet cleaning;</li><li>de-greasing and carpet cleaning;</li><li>as well as dealing with non-routine waste</li><li>and chemical safety.</li></ul><p>The course is not limited to a single industry but covers cleaning in all aspects of a business.</p><p><strong>Why Prefer This Course?</strong></p><ul><li>Opportunity to earn a certificate endorsed by <strong>the Quality Licence Scheme</strong> &amp; another accredited by <strong>CPDQS </strong>which is completely free.</li><li>Get a <strong>free student ID card!</strong> (£10 postal charge will be applicable for international delivery)</li><li>Innovative and engaging content.</li><li>Free assessments</li><li>24/7 tutor support.</li></ul> <p>Whether you want to change careers and pursue a career as a Cleaning Technician or want to boost your prospects of finding a higher-paying or more fitting career, studying for and gaining the skills in Cleaning couldn't be easier. The Level 5 Certificate in Cleaning course will provide you with the skills and an understanding of the legal requirements necessary to start and operate a successful cleaning business. The course is designed to give you a good grounding in the law, as well as introduce you to all aspects of personal, social and economic aspects of running a business successfully. Finally, prepare for your Level 5 Certificate In Cleaning exam by studying the module contents and reading through the mock exam before sitting the actual exam.</p><p><strong>*** Course Curriculum ***</strong></p><ul><li>Module 01: An Introduction</li><li>Module 02: The Diversity of Cleaning Jobs</li><li>Module 03: Cleaning Equipment, Products and Clothing</li><li>Module 04: House Cleaning</li><li>Module 05: Food Kitchen and Commercial Kitchen Cleaning</li><li>Module 06: Bathrooms and Toilets</li><li>Module 07: Office Cleaning</li><li>Module 08: Cleaning External Surfaces and Areas</li><li>Module 09: Dealing with Non-Routine Waste</li><li>Module 10: Chemical Safety, Keyholding and Alarm Codes for Cleaners</li><li>Module 11: Starting a Cleaning Business and Planning for it</li><li>Module 12: Running the Business with Quality Service</li><li>Module 13: Customer Satisfaction</li><li>Module 14: Management of Staff</li><li>Module 15 Marketing, Advertising and Sales</li><li>Module 16: Expansion Management</li><li>Module 17: Business Insurance, Tax and Additional Equipment</li></ul><p><strong>Assessment Process</strong></p><p>After completing an online module, you will be given immediate access to a specially designed MCQ test. The results will be immediately analysed, and the score will be shown for your review. The passing score for each test will be set at 60%.</p><p>You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you have completed all of the <strong>Diploma in British Cleaning at QLS Level 5 </strong>exams.</p> <h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        150 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div> <h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p><strong>This course is open to anybody:</strong></p><ul><li>Interested in the topic, whether it be for personal reasons or professional development.</li><li>Needing training and knowledge to learn more about cleaning.</li><li>Regardless of whether they have prior skills or no experience.</li><li>Worried that they are not capable of fully cleaning an area or house.</li><li>Wanting to learn both the methods and mindset needed to clean like an expert.</li></ul>
                        </div> <h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>No prior background or expertise is required.</p>
                        </div> <h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>By completing the Certificate in Cleaning training, you will be able to significantly demonstrate your acquired cleaning abilities and knowledge. And can give you an advantage in career progression, job applications, and personal mastery in this area.</p><ul><li>Specialist cleaning,</li><li>Senior managerial</li><li>Supervisory role.</li><li>Starting your own cleaning business.</li><li>Making a long-term commitment to their own home.</li></ul>
                        </div> <h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>CPDQS Accredited Certificate</h4>
        <p>
            Digital certificate -
            Included
        </p>
        <h4>Diploma in British Cleaning at QLS Level 5</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div> <p><strong>Show off Your New Skills with a Certificate of Completion</strong></p><p>After successfully completing the <strong>Diploma in British Cleaning at QLS Level 5</strong>, you can order an original hardcopy certificate of achievement endorsed by <strong>the Quality Licence Scheme</strong> and also you can order <strong>CPDQS</strong><strong>Accredited Certificate </strong>that is recognised all over the UK and also internationally. The certificates will be home-delivered, completely free of cost.</p> </div>

                        </div>

Academy for Health and Fitness

Cleaning at QLS Level 5

General Admission

Harpenden

<h2>Management Essentials: In-House</h2><h3>Get the essentials firmly under your belt</h3><p>The most common reason for leaving a job is dissatisfaction with one's manager.</p><p>Being an effective, supportive and clear manager is crucial for ensuring staff retention, team motivation and happiness, and business success.</p><p>This practical workshop explores ideal manager behaviours, helping you get the most out of your team by giving clear direction, coaching, cheerleading and delegating effectively. This is an opportunity to explore management dilemmas and hone your managerial abilities - and to ensure that you're not the manager everyone wants to get away from!</p><h3>What's in it for you?</h3><ul><li>Understand the difference between management and leadership</li><li>Recognise the importance of acting as a manager rather than one of the team</li><li>Know how to manage performance effectively, on a daily basis</li><li>Know how to give effective feedback that motivates people to improve</li><li>Be able to create SMART objectives and communicate expectations clearly to your team</li><li>Understand your management style and know how to flex your approach</li><li>Know when and how to participant effectively</li><li>Boost your confidence in handling tricky management situations</li></ul><section>
                    <h3>Understanding management</h3><ul><li>When have you been really happy at work? Or really unhappy? What difference did your manager make?</li><li>Why we all need - and need to be - great managers</li><li>Benefits of great management to the individual, the manager, the organisation</li><li>6 leadership styles</li></ul><h3>Adapting your actions to meet individual needs</h3><ul><li>Stages of competence</li><li>The skill / will model</li></ul><h3>Giving direction</h3><ul><li>How to effectively give clear direction to people</li><li>The value of a clear vision to keep a team on track and create clear direction</li></ul><h3>The performance management cycle</h3><ul><li>The importance of managing performance daily</li><li>Why communicating expectations and standards upfront is essential</li></ul><h3>Giving feedback</h3><ul><li>The BIF-S (Behaviour, Impact, Future, Share) model for giving feedback</li><li>Positive feedback</li><li>Developmental feedback</li></ul><h3>Setting and communicating expectations</h3><ul><li>Why successful managers set and communicate SMART objectives</li><li>Why clearly communicating what is required of people helps avoid problems later</li></ul><h3>Supporting and coaching</h3><ul><li>The key coaching skills</li><li>When to coach - and when not to</li></ul><h3>Encouraging and cheerleading</h3><ul><li>How to encourage and cheerlead people who are competent but still cautious and lacking confidence in their ability</li><li>How to help people overcome self-doubt and feel they can do what is required</li></ul><h3>Delegating</h3><ul><li>The benefits of delegation - for both parties</li><li>4 stages of delegation</li><li>Checks and controls</li></ul>#BBD0E0Â»


                </section>

Maximum Performance

Management Essentials: In-House

<h2>Description</h2><p><span>A conflict is a disagreement or argument that is usually serious and protracted in nature. Every person is unique with his own ideas and opinions. Therefore, it is only natural that when two or more people get involved in an activity, disagreements are bound to rise. As long as people respect the ideas and opinions of others and don't find it difficult to follow the ideas that contradict the ones they hold, everything will move smoothly. A disagreement becomes a real conflict when people not only stick to their own beliefs and opinions but also refuse to cordially agree to differ. </span></p><p><span>Workplaces usually provide a divergent environment where people of unalike natures meet and collaborate. Disagreements with co-workers can be seen everywhere, be it in an office, retail store, factory, or non-profit organization. If the workplace provides a setting for at least two people, differences in opinions are bound to arise. This is admissible until the differences and disagreements lead to a conflict. Conflicts can create a difficult atmosphere for all parties involved in it. This can further lead to a reduction in their performance level and waste of valuable resources like time. Conflicts if kept unresolved for a long time can be disastrous to the existence of the business. </span></p><p><span>Nonetheless, not all aspects of conflict are harmful. Handled the right way, conflict can actually create positive changes and make way for new opportunities in your business. Successful conflict resolution is, however, not always easy unless you have exceptional management skills.</span></p><p><span>Conflict Resolution Diploma addresses the common causes of conflict at workplaces and discusses how to resolve them with effective mediation and philosophy. Conflict Resolution Diploma offers a great opportunity for managers to effectively cope with conflict arising between peers or involving subordinates and superiors. Conflict Resolution Diploma is also beneficial to employees who face difficulty in negotiating with other parties and feel they should be ready to face conflicts which may arise in the future. </span></p><p><span><strong>What you will learn </strong></span></p><p><span><strong>1:</strong> An Overview of Conflict Resolution at Work</span></p><p><span><strong>2:</strong> Understanding What People Bring to Conflict</span></p><p><span><strong>3:</strong> Determining How Groups Contribute to Conflict</span></p><p><span><strong>4:</strong> Practicing Self-Awareness: Understanding How Managers Foster Conflict</span></p><p><span><strong>5:</strong> Knowing When to Address Conflict</span></p><p><span><strong>6:</strong> Developing a Plan and Preparing for a Meeting</span></p><p><span><strong>7:</strong> Starting a Mediation Meeting and Creating a Working Agenda</span></p><p><span><strong>8:</strong> Negotiating Possible Solutions to a Conflict</span></p><p><span><strong>9:</strong> Offering Proposals and Crafting Agreements</span></p><p><span><strong>10:</strong> Adapting a Conflict Meeting for the Entire Team</span></p><h4>Course Outcomes</h4><p>
After completing the course, you will receive a diploma certificate and an academic transcript from Elearn college.</p><h4>Assessment</h4><p>
Each unit concludes with a multiple-choice examination. This exercise will help you recall the major aspects covered in the unit and help you ensure that you have not missed anything important in the unit. The results are readily available, which will help you see your mistakes and look at the topic once again. If the result is satisfactory, it is a green light for you to proceed to the next chapter.</p><h4>Accreditation</h4><p>
Elearn College is a registered Ed-tech company under the UK Register of Learning( Ref No:10062668). After completing a course, you will be able to download the certificate and the transcript of the course from the website. For the learners who require a hard copy of the certificate and transcript, we will post it for them for an additional charge.</p>

Elearncollege

Conflict Resolution Course

<h2>Data Brilliance - Turning Insights into Action</h2><p>Often data is the key to understanding a situation, but only if that data is converted into insight. Often people in data-driven roles will report information without giving those in different departments in business the insight to 'de-code' it and make it useful. This can be costly for an organisation, but it also means that those teams don't benefit from the credibility, reputation and often the seat at the table that they deserve. This practical session encourages them to look beyond the data and give clear updates.</p><h3>Learning objectives</h3><ul><li>Understand your role in providing insight</li><li>Be confident in providing insights in a variety of situations including reports and meetings</li><li>Understand how to turn insights into action by making recommendations and advising</li><li>Have strategies for providing information in a way that others can digest</li></ul><section>
                    <h3>Welcome, agenda, overview</h3><p>What do we mean by 'insight'? Facilitated discussion to draw out the importance of going beyond the detail to provide information people can act on. Objectives, agenda.</p><h3>Defining the need</h3><p>Being able to provide insight means understanding what is useful to the other person. Considering their role and objectives. For example, if you work in a marketing role you may be able to provide helpful insight to the sales team on the most popular products or services people visit, or clear user profiles. Participants consider some of their key stakeholders and their priorities.</p><h3>Providing insight</h3><p>Understanding what insight is and what it isn't. How providing information to help others in your position is an important part of your role and of business success. Practical activities to explore options for going beyond the figures using scenario examples. Creating a commentary, providing updates in meetings.</p><h3>Structuring information</h3><p>Sometimes the data is useful for telling the story, but for some people their brains 'shut down' when they're presented with a sheet of figures. Using a clear structure and graphs/diagrams to make the information easier to digest. Participants work through data examples which are shown presented in various formats. Feedback from the group on what works and what doesn't - some may only work in certain situations.</p><h3>Driving action</h3><p>Insight comes not just in presenting the commentary alongside data - sometimes using your position with an overview of the situation that they may not have gives you enough information to make recommendations or to offer advice. How to structure recommendations so people take note. Ensuring your message is clear and not diluted with too much detail. A volunteer from the group practises using video or microphone with feedback from the group.</p><h3>Action plans and next steps</h3><p>Participants reflect on their next steps and how they will implement their learning in the workplace. Each person makes a commitment for what they will do differently in a group whiteboard which can be circulated to participants following the session as a reminder of their actions.</p>


                </section>

Data Brilliance - Turning Insights into Action

<h2>Management Essentials</h2><h3>Get the essentials firmly under your belt</h3><p>The most common reason for leaving a job is dissatisfaction with one's manager.</p><p>Being an effective, supportive and clear manager is crucial for ensuring staff retention, team motivation and happiness, and business success.</p><p>This practical workshop explores ideal manager behaviours, helping you get the most out of your team by giving clear direction, coaching, cheerleading and delegating effectively. This is an opportunity to explore management dilemmas and hone your managerial abilities - and to ensure that you're not the manager everyone wants to get away from!</p><p><strong>Delivery:</strong> Available as a full-day, half-day, bite-sized programme or webinar. Virtual and in-house delivery options. </p><h3>What's in it for you?</h3><ul><li>Understand the difference between management and leadership</li><li>Recognise the importance of acting as a manager rather than one of the team</li><li>Know how to manage performance effectively, on a daily basis</li><li>Know how to give effective feedback that motivates people to improve</li><li>Be able to create SMART objectives and communicate expectations clearly to your team</li><li>Understand your management style and know how to flex your approach</li><li>Know when and how to participant effectively</li><li>Boost your confidence in handling tricky management situations</li></ul><section>
                    <h3>Understanding management</h3><ul><li>When have you been really happy at work? Or really unhappy? What difference did your manager make?</li><li>Why we all need - and need to be - great managers</li><li>Benefits of great management to the individual, the manager, the organisation</li><li>6 leadership styles</li></ul><h3>Adapting your actions to meet individual needs</h3><ul><li>Stages of competence</li><li>The skill / will model</li></ul><h3>Giving direction</h3><ul><li>How to effectively give clear direction to people</li><li>The value of a clear vision to keep a team on track and create clear direction</li></ul><h3>The performance management cycle</h3><ul><li>The importance of managing performance daily</li><li>Why communicating expectations and standards upfront is essential</li></ul><h3>Giving feedback</h3><ul><li>The BIF-S (Behaviour, Impact, Future, Share) model for giving feedback</li><li>Positive feedback</li><li>Developmental feedback</li></ul><h3>Setting and communicating expectations</h3><ul><li>Why successful managers set and communicate SMART objectives</li><li>Why clearly communicating what is required of people helps avoid problems later</li></ul><h3>Supporting and coaching</h3><ul><li>The key coaching skills</li><li>When to coach - and when not to</li></ul><h3>Encouraging and cheerleading</h3><ul><li>How to encourage and cheerlead people who are competent but still cautious and lacking confidence in their ability</li><li>How to help people overcome self-doubt and feel they can do what is required</li></ul><h3>Delegating</h3><ul><li>The benefits of delegation - for both parties</li><li>4 stages of delegation</li><li>Checks and controls</li></ul><p>#BBD0E0 Â»</p>


                </section>

Management Essentials

<div id="course-pills-1">Duration<p>2 Days</p><p>12 CPD hours</p>This course is intended for<p>Executives, Project Managers, Business Analysts, Business and IT stakeholders working with analysts, Quality and process engineers, technicians, corrective action coordinators or managers; supervisors, team leaders, and process operators; anyone who wants to improve their ability to solve recurring problems.</p>Overview<p>At the completion of this course, you should be able to:<br />Identify the different types of tools and techniques available<br />Apply change management successfully<br />Review what to look for when applying business case thinking to Root Cause Analysis<br />Develop a process to systematically approach problems</p><p>Business success is dependent on effective resolution of the problems that present themselves every day. Often the same or similar problems continue causing repeated losses in time or money and your staff become experts at fixing rather than preventing the problems. Learn to find and fix root causes and develop corrective actions that will effectively eliminate or control these problems.</p></div><div id="course-pills-2"><h4>Section 1: RCA Foundation Concepts and Objectives</h4><ul><li>Section Learning Objectives </li><li>Discuss Definitions ? IT Perspective</li><li>Discuss What is a problem and why do they exist?</li><li>What is Root Cause?</li><li>RCA Benefits and Approaches</li><li>Event and Casual Analysis</li><li>Event and Causal Analysis: Exercise 1c Worksheet</li><li>RCA Tools for  each approach</li><li>Section Summary and Conclusions</li></ul><h4>Section 2: Enhance use of RCA tools</h4><ul><li>Why use a Particular Method</li><li>Tool: Change Analysis</li><li>Change Analysis Examples</li><li>Tool: How to Resolve Conflict</li><li>Tool: 5 Why?s</li><li>Example Learning Management Problem</li><li>Tool: Cause and Effect</li><li>Tool: Fault Tree Analysis</li><li>Why do we use Fault Tree Analysis?</li><li>How does it work?</li><li>Fault Tree Diagram Symbols</li><li>Example #1 of FTA: Car Hits Object</li><li>Tool: Failure Modes and Effects Analysis (FMEA)</li><li>Example: Failure Modes and Effects Analysis</li><li>Tool: Design / Application Review</li></ul><h4>Section 3: Problem Resolution and Prevention</h4><ul><li>Section Objectives</li><li>The Secret of Solving Problems:</li><li>-A Note about Statistical Control</li><li>-A Note about Fire Fighting</li><li>Technique: Business Process Mapping</li><li>Example: IGOE</li><li>Technique: Lean Six Sigma and DMAIC</li><li>Lean Six Sigma Benefits</li><li>Importance of Understanding the Business Process</li><li>The Business Process Mandate</li><li>Technique:  Process Modeling</li><li>Graphical Notation Standard (BPMN):</li><li>-What is Business Process Modeling Notation (BPMN)?</li><li>-Benefits of BPMN</li><li>-Basic Components of BPMN</li><li>Technique: Business Process Maturity Model</li><li>Five Levels of Maturity</li></ul><h4>Section 4: Capability Improvement for RCA</h4><ul><li>Steps in Disciplined Problem Solving</li><li>RCA as a RCA Process</li><li>Key RCA Role Considerations</li><li>Sustainable RCA Improvement</li><li>Organizational Units</li><li>Process Area Goals, Practices</li><li>Specific and General Practices </li><li>Specific Practice Examples</li><li>Software Maturity Survey</li><li>SWOT Analysis Worksheet</li><li>Recognize the importance of the Change Management component in your RCA implementation</li><li>Using the ADKAR Model to Communicate Change</li><li>Review ADKARÂ© Model ? </li><li>-Awareness of the need for change</li><li>-Desire to participate and support the change</li><li>-Knowledge on how to change</li><li>-Ability to implement required skills and behaviors</li><li>-Reinforcement to sustain the change</li><li>The ADKAR Model: Reinforcement</li></ul><h4>Section 5: Course Summary and Conclusions</h4><ul><li>Plan the Proposal and Business Case</li><li>Example: 1 Page Business Case</li><li>Resource Guide</li><li>Questions</li></ul></div>

Nexus Human

Business Analysis

ACT Awareness

Business Case Development

PRCA

BA17 - Problem Determination Root Cause Analysis (RCA)

NextGen Learning

HR Management

HR (Human Resources)

Chartered Institute of Personnel Development (CIPD)

HR Advisor

Human Resources Management

HR Manager

HR : HR Management (Human Resources Management)

<p>When managers have too many decisions to make, it can have a serious impact on the speed and efficiency of the organisation. When those decisions are commercial ones, the results can wreak havoc with the bottom line.</p><p>Often the problem arises when those below them or in operational areas of the organisation aren't equipped or allowed to make a decision for themselves. Issues get passed back up and that wastes time.</p><p>This programme provides a solution, giving your entire team the skills to:</p><p>And most importantly, they'll be able to do this in line with the broader aims and commercial objectives of the business.</p>By the end of the programme participants will be able to:<ul><li>Fully appreciate the importance of effective decision-making in business</li><li>Use the five-step 'Stop, Think, Act!' decision-making process</li><li>Stop leaping to conclusions</li><li>Really understand the situations and decisions they are dealing with</li><li>Identify good options</li><li>Evaluate those options</li><li>Make decisions and then put them into action</li><li>Apply these tools and techniques to all their decisions in future</li></ul><section>
                    <h3>1 Understanding the business we work in</h3><ul><li>What are the critical factors in our business?</li><li>What is the SWOT analysis for our business?</li></ul> <h3>2 Understanding what decision-making is</h3> <h3>3 Background</h3><ul><li>Culture of 'having to be doing'</li><li>To change things we have to think about it!</li><li>We are paid to make decisions!</li></ul> <h3>4 Recognise the opportunity to make a decision</h3> <h3>5 The 'Stop, Think, Act!' technique</h3> <h3>6 STOP!</h3><ul><li>Recognise the opportunity to make a decision</li><li>Don't leap to conclusions</li><li>Get ready to think</li><li>Initial questions:<ul><li>Is this my decision? (Do I have the authority?)</li><li>Who is this going to affect? (Do they need to be included?)</li><li>When do I need to make the decision? (What's the timeline?)</li></ul></li></ul> <h3>7 THINK!</h3><ul><li>The 3 Cs - making sure we understand the decisions we have to make</li><li>What is the context of this decision?<ul><li>What is the overall situation?</li><li>Why is this decision important?</li><li>What do we need to achieve?</li><li>What will success look like?</li></ul></li><li>Do I have clarity about the decision I need to make?<ul><li>Can I write it down?</li><li>Can I express it clearly in two sentences?</li></ul></li><li>What are the criteria?<ul><li>What are the critical commercial factors that we will use to select our options?</li><li>What will we use to measure the business success?</li></ul></li></ul> <h3>8 ACT!</h3><ul><li>Identifying options</li><li>What data do I need to collect?<ul><li>Issues with today's overload</li><li>Identifying what will help you</li></ul></li><li>Select options<ul><li>How many options?</li><li>Must match your criteria</li><li>Must achieve success</li><li>'Decision compass' exercise</li></ul></li><li>Analyse options<ul><li>Tabular method</li><li>Risk analysis (likelihood <em>v</em> effect)</li><li>Head, heart and gut (is there any organisational history/bias that we are up against?)</li></ul></li><li>Making your decision</li><li>Taking it to action<ul><li>First actions</li><li>Planning how to make it happen</li></ul></li></ul> 


                </section>

The In House Training Company

Business Leadership

Organisational Skills

Decision Making

Strategic Thinking

Management Skills

Commercial decision-making - 'Stop, Think, Act!' (In-House)

<p>An online retail management course can equip you with the skills to manage a retail business successfully. The Retail Management Certificate by the National Retail Federation is a popular course covering customer service, sales, merchandising and inventory management topics. Completing this course can help you stand out in a competitive job market and advance your career in retail.</p><p><strong>Highlights of The Certificate of Achievement Endorsed by the Quality Licence Scheme included with this </strong><strong>Retail Assistant at QLS Level 3 Package</strong><strong>:</strong></p><ul><li>The Quality Licence Scheme ensures that the course you enrolled in is of the highest quality.</li><li>It helps you to easily get recognised by employers.</li><li>The endorsed certificate will make you stand out from the crowd when applying for jobs during this pandemic.</li><li>The Certificate of Achievement Endorsed by the Quality Licence Scheme has already helped thousands of people to reach their professional goals and get better jobs.</li></ul><p><strong>Why People Enrol this Retail Assistant at QLS Level 3 from One Education:</strong></p><ul><li>Receive a Quality Licence Scheme-endorsed certificate upon successful completion of the course</li><li>Learning materials of our course contains engaging voiceover and visual elements for your comfort</li><li>Get 24/7 access to all content for a full year</li><li>Complete the course at your own pace</li><li>Each of our students gets full tutor support on weekdays (Monday to Friday)</li><li>Efficient assessments and instant results upon completion</li></ul><p>This online training course is designed by industry experts and will give you an in-depth understanding of this topic. The Retail Assistant at QLS Level 3 course features easy-to-digest modules that break down each topic and ensure all our students receive an unrivalled and thorough learning experience.</p><p>If you want to work in this rapidly growing sector and stand out from the competition, then our course is the perfect place to kickstart your dream career.</p><p><strong>Course Curriculum:</strong></p><p>Here is a curriculum breakdown of the Retail Assistant at QLS Level 3:</p><ul><li>Module 01: Introduction to Retail Management</li><li>Module 02: Retail Strategy</li><li>Module 03: The Sales Process and Dealing with Customers at the Checkout</li><li>Module 04: Importance of Consumer Behaviour</li><li>Module 05: The Importance of Communicating with Customers</li><li>Module 06: Retail Psychology</li><li>Module 07: Consumer Rights Act</li></ul><p><strong>How is the Retail Assistant at QLS Level 3 assessed?</strong></p><p>To simplify the procedure of evaluation and accreditation for learners, we provide an automated assessment system. Upon completion of an online module, you will immediately be given access to a specifically crafted MCQ test. The results will be evaluated instantly, and the score displayed for your perusal. For each test, the pass mark will be set to 60%.</p><p>When all tests have been successfully passed, you will be able to claim a certificate endorsed by the Quality Licence Scheme.</p><p><strong>Certificate of Achievement</strong></p><p><strong>Endorsed Certificate of Achievement from the Quality Licence Scheme</strong></p><p>After successfully completing the Retail Assistant at QLS Level 3, learners will get an endorsed certificate (included with the course) delivered right at their doorstep by post, without paying a single penny! Please note that learners residing outside the UK have to pay a £10 postage charge.</p><p><strong>Accredited Certification from One Education</strong></p><p>After successfully completing the MCQ assessment of this Retail Assistant at QLS Level 3, you will also qualify for a CPD Accredited Certificate from One Education, as proof of your continued professional development. Certification is available in PDF format, at the cost of £9, or a hard copy can be sent to you via post, at the cost of £15.</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        120 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>This training is ideal for highly motivated individuals who want to enhance their professional skills and train for the job they want! This course also suits people aspiring for some in-depth knowledge on this topic and keep up to date with the latest information.</p><p>Study the course today and increase your professional skillset from the comfort of your home!</p>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>There are no formal entry requirements for the Retail Assistant at QLS Level 3, with enrollment open to anyone!<strong> Anyone and everyone</strong> with a knack for learning can enrol on this course without any hesitation.</p><p>Learn online from any internet device, including your computer, tablet or smartphone. Study when it suits you and complete the course at your own pace.</p><p>All students must have a passion for learning and literacy, as well as being over the age of 16.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>Learn the essential skills and knowledge you need to exceed in your professional life with the help &amp; guidance from our Retail Assistant at QLS Level 3. Explore jobs such as:</p><ul><li>Store Manager</li><li>Assistant Store Manager</li><li>Retail Operations Manager</li><li>District Manager</li><li>Regional Manager</li><li>Merchandising Manager</li><li>Inventory Manager</li><li>Sales Manager</li><li>Customer Service Manager</li></ul>
                        </div>

One Education

Retail Assistant at QLS Level 3 Course

Study Plex

Managing tribes in Social Media Marketing

'Her Business’ is designed exclusively for both women already in business, or starting their journey, who are looking to amplify their business acumen. 
Led by Essex Businesswoman of the Year, Sarah Brockwell, this session covers strategic business planning, marketing strategies tailored for female-led businesses, networking in Essex, and navigating challenges unique to women in business.
With interactive activities and case studies, participants will learn techniques for overcoming imposter syndrome, resilience, validation, and building confidence – all contributing to business success. 
Participants will leave with actionable strategies and a renewed sense of empowerment
-----------------------------------------------------------------------------------------------------

This project is funded by the UK Government through the UK Shared Prosperity Fund.
The UK Shared Prosperity Fund is a central pillar of the UK government's Levelling Up agenda and provides £2.6 billion of funding for local investment by March 2025. The Fund aims to improve pride in place and increase life chances across the UK investing in communities and place, supporting local business, and people and skills. For more information, visit https://www.gov.uk/government/publications/uk-shared-prosperity-fund-prospectus 

The Consortium

'Her Business’ is designed exclusively for both women already in business or starting their journey, who are looking to amplify their business acumen. 

Her Business

<p><strong>*** A Better Pathway for Rapid Growth! Limited Time Opportunity; Hurry Up! ***</strong></p><p>Ignite your dynamic career and strengthen your deep insight knowledge by signing up for Small Food Business Success. This Small Food Business Success is the ideal approach for you to obtain a thorough understanding and knowledge of the subject.</p><p>We are concerned about the progression of your career. Therefore, after conducting extensive studies and consulting with experienced personnel, we formulated this outstanding Small Food Business Success course to improve your pertinent skills. In this easy-to-digest  course, you will get exclusive training, which will enable you to stand out in this competitive market.</p><p>However, this course covers all of the recent materials in order to keep you up to date with the job market and make you a good fit for your career. This top-notch course curriculum comprises basic to advanced levels of modules that will increase your skillsets. After completing this Programme, you will attain the productivity to succeed in your organisation.</p><p>So, if you are eager to see yourself in a gratifying Small Food Business Success career, then enrol in our Small Food Business Success course today!</p><p><strong>What will make you stand out?</strong></p><p>On completion of this Small Food Business Success online course, you will gain:</p><ul><li>CPD Certified Small Food Business Success Course</li><li>After successfully completing this Course, you will receive a <strong>FREE PDF Certificate </strong>as evidence of your newly acquired abilities.</li><li>Lifetime access to the whole collection of Small Food Business Success learning materials.</li><li>The Small Food Business Success course online test with immediate results</li><li>Enroling in the Small Food Business Success Course has no additional costs.</li><li>You can study and complete the Small Food Business Success course at your own pace.</li><li>Study for the Small Food Business Success course using any <strong>internet-connected device,</strong> such as a computer, tablet, or mobile device.</li></ul><p>The substantial Small Food Business Success is designed to help you demonstrate the preliminary to in-depth level of learning regarding this topic. Moreover, you will be provided with the most knowledgeable and informative modules for your lifetime by enroling in this just once. Furthermore, as you proceed through the modules of this course, you will discover the fundamentals of Small Food Business Success and explore the key topics such as:</p><p><strong>Curriculum:</strong></p><ul><li>Module 01: Starting a Takeaway Business</li><li>Module 02: Going Online</li><li>Module 03: Creating an Online Ordering System</li><li>Module 04: Restructuring Management</li><li>Module 05: Legal Requirements</li><li>Module 06: Complying with the COVID-19 Guidance</li></ul><p>Therefore, reinforce your knowledge and furnish your skills by enroling in our Small Food Business Success course. Take one step closer to achieving your goal.</p><p><strong>Show off your new skills with a certificate of completion</strong></p><p>When you have finished all of the Small Food Business Success course lectures, a digital certificate will be available for download.</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        10 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p><strong>Is This Small Food Business Success Course the Right Option for You?</strong></p><p>This course is recommended for anyone who is interested in learning more about this topic. You'll learn the fundamental ideas and gain a comprehensive understanding of the topic by taking this Small Food Business Success course.</p><p>This course is open to everybody. You can access the Small Food Business Success course materials from any location in the world and there are no requirements for enrolment.</p><p><strong>You should enrol in this Small Food Business Success course if you:</strong></p><ul><li>Aspire to understand Small Food Business Success better.</li><li>Already working on Small Food Business Success and eager to learn more.</li><li>Is a student pursuing a relevant field of study?</li><li>Trying to get a job in Small Food Business Success-related fields.</li></ul>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>Without any formal requirements, you can delightfully enrol in this course. Just get a device with internet connectivity and you are ready to start your learning journey. Thus, complete this course at your own pace.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>The aim of this exclusive Small Food Business Success course is to help you toward your dream career. So, complete this course and enhance your skills to explore opportunities in relevant areas.</p>
                        </div>

Online Course Marketing

Online Business

Trainers Course

Small Food Business Success

<h2>Effective Negotiation Skills for Business Success (Virtual)</h2>
<p>Become skillful at dealing with unworkable differences - situations where there appears to be no acceptable compromise or acceptable solution. This interactive workshop shows you how to work towards agreements where all parties are satisfied that they have reached a wise outcome efficiently, and where they can come back to the table in the future because the relationship is intact. You will have the opportunity to re-visit a difficult / challenging negotiation that you experienced in the past as well as take part in progressively more challenging case studies that are tailored to the work you do.</p>
<p>You will enhance your personal and professional life with powerful new negotiating skills.</p>
<p>The goal of this workshop is to improve your negotiation skills by helping you to identify your own preferred negotiation style and strategies, and to learn about the need to plan for any upcoming negotiation. The workshop is also designed for you to experience typical negotiation situations at certain key points of the life cycle of a project, enabling you to develop an awareness of your effectiveness during negotiations at these stages. The majority of time is spent on practicing newly presented negotiation techniques and receiving feedback on application for further development and improvement.</p><h3>What you will Learn</h3>
<p>At the end of this program, you will be able to:</p>
<ul>
<li>Identify your preferred negotiation style and strategies</li>
<li>Examine the Principled Negotiation Model</li>
<li>Adapt your negotiation strategy to the progress of the negotiation</li>
<li>Experience typical negotiation situations during the life cycle of a project</li>
<li>Develop an awareness of your effectiveness during negotiations</li>
<li>Improve your negotiation skills</li>
</ul><section>
                    <h3>Negotiation Model</h3><ul><li>Negotiation defined</li><li>Negotiation phases</li><li>Common approaches to negotiating</li></ul><h3>Principled Negotiating</h3><ul><li>Principled negotiation and the four rules</li><li>Best alternative to a negotiated agreement</li></ul><h3>Project Negotiation Simulation: Part 1 and Part 2</h3><ul><li>Project Negotiation Simulation: Part 1</li><li>Project Negotiation Simulation: Part 2</li></ul><h3>Negotiating Cases</h3><ul><li>Negotiating cases</li></ul><h3>Summary and Next Steps</h3>


                </section>

IIL Europe Ltd

Effective Negotiation Skills for Business Success (Virtual)

London

<h2>Effective Negotiation Skills for Business Success: In-House Training</h2>
 <p>Become skillful at dealing with unworkable differences - situations where there appears to be no acceptable compromise or acceptable solution. This interactive workshop shows you how to work towards agreements where all parties are satisfied that they have reached a wise outcome efficiently, and where they can come back to the table in the future because the relationship is intact. You will have the opportunity to re-visit a difficult / challenging negotiation that you experienced in the past as well as take part in progressively more challenging case studies that are tailored to the work you do.</p>
 <p>You will enhance your personal and professional life with powerful new negotiating skills.</p>
 <p>The goal of this workshop is to improve your negotiation skills by helping you to identify your own preferred negotiation style and strategies, and to learn about the need to plan for any upcoming negotiation. The workshop is also designed for you to experience typical negotiation situations at certain key points of the life cycle of a project, enabling you to develop an awareness of your effectiveness during negotiations at these stages. The majority of time is spent on practicing newly presented negotiation techniques and receiving feedback on application for further development and improvement.</p><h3>What you will Learn</h3>
 <p>At the end of this program, you will be able to:</p>
 <ul>
 <li>Identify your preferred negotiation style and strategies</li>
 <li>Examine the Principled Negotiation Model</li>
 <li>Adapt your negotiation strategy to the progress of the negotiation</li>
 <li>Experience typical negotiation situations during the life cycle of a project</li>
 <li>Develop an awareness of your effectiveness during negotiations</li>
 <li>Improve your negotiation skills</li>
 </ul><section>
                    <h3>Negotiation Model</h3> <ul> <li>Negotiation defined</li> <li>Negotiation phases</li> <li>Common approaches to negotiating</li> </ul> <h3>Principled Negotiating</h3> <ul> <li>Principled negotiation and the four rules</li> <li>Best alternative to a negotiated agreement</li> </ul> <h3>Project Negotiation Simulation: Part 1 and Part 2</h3> <ul> <li>Project Negotiation Simulation: Part 1</li> <li>Project Negotiation Simulation: Part 2</li> </ul> <h3>Negotiating Cases</h3> <ul> <li>Negotiating cases</li> </ul>


                </section>

Effective Negotiation Skills for Business Success: In-House Training

<p>In the business world, your writing is a reflection of you and your company. You have to make sure it's polished, professional, and persuasive. With this Writing for Business Success course, you'll learn how to write clear, concise, and effective business communication that will help you succeed.</p><p><strong>Learning Outcomes:</strong></p><ul><li>Develop clear and concise written communication skills.</li><li>Craft compelling messages tailored to different purposes.</li><li>Implement an effective writing process to enhance productivity.</li><li>Apply advanced techniques to engage and captivate readers.</li><li>Enhance editing and proofreading skills for error-free writing.</li><li>Adapt writing style to meet diverse business requirements.</li></ul><p>Elevate your business writing skill with the comprehensive "Writing for Business Success" course. In this in-depth program, you'll embark on a transformative journey, mastering the art of effective communication through six meticulously designed modules. From understanding the fundamentals to applying advanced techniques, each module equips you with indispensable skills to excel in the corporate world.</p><p>Throughout the Writing course, you'll develop the ability to convey your thoughts with clarity and precision, ensuring your messages resonate with impact. You'll explore diverse writing purposes, adapting your style to captivate various audiences. With an emphasis on the writing process, you'll discover strategies to streamline your workflow, enhancing productivity and efficiency.</p><p>As you progress, you'll fine-tune your editing and proofreading skills, eliminating errors and perfecting your written work. The course culminates with advanced techniques, empowering you to engage readers on a deeper level and leave a lasting impression. Don't miss out on this opportunity to enhance your writing skills and unlock your professional potential. Enroll in "Writing for Business Success" today and pave the way for a successful career filled with impactful communication.</p><p><strong>Certification</strong></p><p>Upon course completion, you're eligible for a <strong>FREE</strong> certificate titled Diploma in Effective Writing Skills in PDF or hardcopy format. The PDF certificate will be sent to your registered email <strong>without any cost</strong>. For hardcopies, the UK delivery fee is <strong>£3.99</strong> and the International delivery fee is <strong>£10</strong>.</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        10 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>This course is ideal for:</p><ul><li>Professionals seeking to enhance their business writing skills.</li><li>Entrepreneurs looking to effectively communicate their ideas.</li><li>Individuals aiming to improve their written communication in the corporate world.</li><li>Communication enthusiasts who want to captivate their audience through writing.</li></ul>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>Upon completion of this Writing for Business course, you can pursue many career paths, such as:</p><ul><li>Content Writer: £20,000 - £35,000 per annum</li><li>Marketing Coordinator: £22,000 - £40,000 per annum</li><li>Business Development Manager: £30,000 - £70,000 per annum</li><li>Communications Specialist: £25,000 - £45,000 per annum</li><li>Public Relations Officer: £25,000 - £45,000 per annum</li></ul>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4> Digital certificate</h4>
        <p>
            Digital certificate -
            Included
        </p>
        <h4> Hard copy certificate</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div><p><strong>Hardcopy Certificate (UK Delivery):</strong></p><p>For those who wish to have a physical token of their achievement, we offer a high-quality, printed certificate. This hardcopy certificate is also provided free of charge. However, please note that delivery fees apply. If your shipping address is within the United Kingdom, the delivery fee will be only <strong>£3.99</strong>.</p><p><strong>Hardcopy Certificate (International Delivery): </strong></p><p>For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only <strong>£10</strong>.</p></div>

                        </div>

Training Express

Writing for Business Success Course

<p>In today's competitive business landscape, the art of guiding an organisation toward triumph rests on superior leadership skills and strategic vision. Dive deep into the world of '<strong>Strategic Direction And Leadership: Navigating Business Success</strong>'. From the basic introduction of leadership, journey through various leadership theories and styles, explore the significance of emotional intelligence, and grasp the essential tools for conflict management and negotiation. Discover the importance of collaborative work, learn to motivate your team effectively, and master talent and succession planning. Finally, gear up for a future-ready enterprise with modules on innovation and entrepreneurship. Don't just lead - lead with purpose, direction, and innovation.</p>
<p><strong>Learning Outcomes</strong></p>
<ul>
<li>Understand the foundational principles of strategic direction and leadership.</li>
<li>Analyse various leadership theories and determine the most appropriate style for different situations.</li>
<li>Develop emotional intelligence to enhance decision-making and interpersonal relationships.</li>
<li>Master techniques for conflict resolution, talent management, and effective negotiation.</li>
<li>Recognise the importance of innovation and entrepreneurship in strategic leadership.</li>
</ul>
<h3><b>Why buy this <span>Strategic Direction And Leadership: Navigating Business Success </span></b><b>course</b><b>?</b></h3>
<ol>
<li><span>Unlimited access to the course for forever</span></li>
<li><b>Digital Certificate, Transcript, student ID</b><span> all included in the price</span></li>
<li><span>Absolutely no hidden fees</span></li>
<li><span>Directly receive </span><b>CPD </b><span>accredited qualifications after course completion</span></li>
<li><span>Receive one to one assistance on every weekday from professionals</span></li>
<li><span>Immediately receive the PDF certificate after passing</span></li>
<li><span>Receive the original copies of your certificate and transcript on the next working day</span></li>
<li><span>Easily learn the skills and knowledge from the comfort of your home</span></li>
</ol>
<h3><b>Certification</b></h3>
<p><span>After studying the course materials of the </span><b>Strategic Direction And Leadership: Navigating Business Success</b><span> there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60.</span></p>
<h3><b>Who is this <span>Strategic Direction And Leadership: Navigating Business Success</span> course for?</b></h3>
<ul>
<li>Individuals aspiring to ascend to leadership roles.</li>
<li>Current leaders keen on refining their strategic and managerial abilities.</li>
<li>Entrepreneurs aiming to foster innovation within their ventures.</li>
<li>HR professionals keen on succession planning and talent management.</li>
<li>Anyone passionate about understanding and implementing strategic direction in an organisation.</li>
</ul>
<h3><b>Prerequisites</b></h3>
<p><span>This </span><b>Strategic Direction And Leadership: Navigating Business Success</b><span> does not require you to have any prior qualifications or experience. You can just enrol and start learning.This </span><b>Strategic Direction And Leadership: Navigating Business Success</b><span> was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection.</span></p>
<h3><b>Career path</b></h3>
<ul>
<li><strong>Strategic Manager</strong>: £60,000 - £85,000 Annually</li>
<li><strong>Chief Executive Officer (CEO)</strong>: £70,000 - £150,000+ Annually</li>
<li><strong>Leadership Development Consultant</strong>: £45,000 - £70,000 Annually</li>
<li><strong>Talent Management Specialist</strong>: £40,000 - £60,000 Annually</li>
<li><strong>Organisational Development Specialist</strong>: £50,000 - £75,000 Annually</li>
<li><strong>Conflict Resolution Manager</strong>: £40,000 - £65,000 Annually</li>
</ul><div>
				<h3>
	<span>Course Curriculum</span>
</h3>

<div>
<table width="100%">				<tbody><tr>
					<td colspan="4">Module 01: Introduction to Strategic Direction and Leadership</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Introduction to Strategic Direction and Leadership</td>
					<td> </td>
					<td><span><i></i> 00:16:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 02: Different Leadership Theories and Styles</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Different Leadership Theories and Styles</td>
					<td> </td>
					<td><span><i></i> 00:13:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 03: Leadership Skills and Competencies</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Leadership Skills and Competencies</td>
					<td> </td>
					<td><span><i></i> 00:16:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 04: Leadership and Emotional Intelligence</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Leadership and Emotional Intelligence</td>
					<td> </td>
					<td><span><i></i> 00:18:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 05: Collaborative Work A Leader's Role</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Collaborative Work A Leader's Role</td>
					<td> </td>
					<td><span><i></i> 00:20:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 06: Motivating Employees</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Motivating Employees</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 07: Talent Management</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Talent Management</td>
					<td> </td>
					<td><span><i></i> 00:21:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 08: Leadership and Succession Planning</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Leadership and Succession Planning</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 09: Conflict Management Techniques</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Conflict Management Techniques</td>
					<td> </td>
					<td><span><i></i> 00:07:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 10: Fundamentals of Negotiation Process</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Fundamentals of Negotiation Process</td>
					<td> </td>
					<td><span><i></i> 00:10:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 11: Strategic Innovation and Entrepreneurship</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Strategic Innovation and Entrepreneurship</td>
					<td> </td>
					<td><span><i></i> 00:11:00</span></td>
				</tr>
				</tbody></table></div>

			</div>

Studyhub UK

Learning & Development

Global Leadership

ACCA Strategic Business Leader (SBL)

Leadership Development

Institute of Leadership & Management (ILM)

Strategic Direction And Leadership: Navigating Business Success

<p>Delve deep into the dynamic world of product management with the course '<strong>Product Management for Maximum Sales: Boosting Business Success</strong>'. In a realm where success is defined by the mastery of market trends, understanding your product, and carving its journey meticulously, this course becomes the beacon of knowledge. From inception to marketing, from pricing to branding, unravel the intricacies of product management that ensures not only maximum sales but also unparalleled business success.</p>
<p><strong>Learning Outcomes</strong></p>
<ul>
<li>Understand the fundamental concepts of product management and its impact on businesses.</li>
<li>Recognise the stages of the product life cycle and strategise accordingly for each phase.</li>
<li>Develop, plan, and strategise new products ensuring they align with business goals.</li>
<li>Acquire skills in financial analysis, channel management, and legalities in product management.</li>
<li>Grasp the essence of product pricing, marketing, and brand building to amplify sales.</li>
</ul>
<h3><b>Why buy this <span>Product Management for Maximum Sales: Boosting Business Success</span></b><b>?</b></h3>
<ol>
<li><span>Unlimited access to the course for forever</span></li>
<li><b>Digital Certificate, Transcript, student ID</b><span> all included in the price</span></li>
<li><span>Absolutely no hidden fees</span></li>
<li><span>Directly receive </span><b>CPD </b><span>accredited qualifications after course completion</span></li>
<li><span>Receive one to one assistance on every weekday from professionals</span></li>
<li><span>Immediately receive the PDF certificate after passing</span></li>
<li><span>Receive the original copies of your certificate and transcript on the next working day</span></li>
<li><span>Easily learn the skills and knowledge from the comfort of your home</span></li>
</ol>
<h3><b>Certification</b></h3>
<p><span>After studying the course materials of the </span><b>Product Management for Maximum Sales: Boosting Business Success</b><span> there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60.</span></p>
<h3><b>Who is this <span>Product Management for Maximum Sales: Boosting Business Success</span></b><b> </b><b>for?</b></h3>
<ul>
<li>Entrepreneurs looking to elevate their product-centric business model.</li>
<li>Marketers aiming to deepen their knowledge in product strategies and brand building.</li>
<li>Business students eager to equip themselves with comprehensive product management insights.</li>
<li>Managers overseeing product lines and keen on refining their approach for optimum results.</li>
<li>Aspiring product managers yearning for a holistic grasp of the subject.</li>
</ul>
<h3><b>Prerequisites</b></h3>
<p><span>This </span><b>Product Management for Maximum Sales: Boosting Business Success</b><span> does not require you to have any prior qualifications or experience. You can just enrol and start learning.This </span><b>Product Management for Maximum Sales: Boosting Business Success</b><span> was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection.</span></p>
<h3><b>Career path</b></h3>
<ul>
<li>Product Manager: £40,000 - £70,000</li>
<li>Brand Manager: £35,000 - £60,000</li>
<li>Product Marketing Manager: £45,000 - £75,000</li>
<li>Channel Manager: £50,000 - £80,000</li>
<li>Product Development Manager: £55,000 - £85,000</li>
<li>Product Strategist: £60,000 - £90,000.</li>
</ul><div>
				<h3>
	<span>Course Curriculum</span>
</h3>

<div>
<table width="100%">				<tbody><tr>
					<td colspan="4">Module 01: Product Management and Its Role</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Product Management and Its Role</td>
					<td> </td>
					<td><span><i></i> 00:10:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 02: Classification of Products</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Classification of Products</td>
					<td> </td>
					<td><span><i></i> 00:14:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 03: Product Life Cycle</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Product Life Cycle3</td>
					<td> </td>
					<td><span><i></i> 00:11:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 04: Developing New Products</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Developing New Products</td>
					<td> </td>
					<td><span><i></i> 00:14:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 05: Creating a Product Plan</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Creating a Product Plan</td>
					<td> </td>
					<td><span><i></i> 00:14:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 06: Developing a Product Strategy</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Developing a Product Strategy</td>
					<td> </td>
					<td><span><i></i> 00:20:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 07: Product Roadmap</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Product Roadmap</td>
					<td> </td>
					<td><span><i></i> 00:19:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 08: Product Pricing</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Product Pricing</td>
					<td> </td>
					<td><span><i></i> 00:13:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 09: Product Marketing</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Product Marketing</td>
					<td> </td>
					<td><span><i></i> 00:21:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 10: Financial Analysis and Channel Management</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Financial Analysis and Channel Management</td>
					<td> </td>
					<td><span><i></i> 00:25:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 11: Product Line and Brand Building</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Product Line and Brand Building</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 12: Legal Aspects of Product Management</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Legal Aspects of Product Management</td>
					<td> </td>
					<td><span><i></i> 00:16:00</span></td>
				</tr>
				</tbody></table></div>

			</div>

Product Management

Marketing Management

Product Marketing

Product Manager

Personal Productivity

Product Management for Maximum Sales: Boosting Business Success

<p>ð Unleash Profit Potential with Strategic Pricing Formulas for Business Success - Module 4: Advanced Pricing Models! ð</p><p> </p><p>Are you tired of second-guessing your pricing strategy? Ready to take your business to new heights by mastering the art of pricing? Look no further! Welcome to Module 4 of our game-changing online course: 'Strategic Pricing Formulas for Business Success - Advanced Pricing Models.'</p><p> </p><p>ð <strong>Unlock the Power of Advanced Pricing Models!</strong></p><p>In this cutting-edge module, we dive deep into the intricacies of strategic pricing, equipping you with the tools and knowledge needed to propel your business forward. Here's a sneak peek into the curriculum:</p><p> </p><p><strong>ð Module 1: Introduction</strong></p><ul><li>Lay the foundation for success by understanding the fundamentals of pricing strategies.</li><li>Discover the critical role pricing plays in shaping consumer behavior and market dynamics.</li><li>Gain insights into how pricing impacts your brand perception and overall business profitability.</li></ul><p><strong>ð¡ Module 2: Pricing Models</strong></p><ul><li>Explore a variety of proven pricing models, from cost-plus pricing to value-based pricing.</li><li>Learn how to analyze market conditions and competitor pricing strategies.</li><li>Master the art of setting the right price to maximize revenue and customer satisfaction.</li></ul><p><strong>ð Module 3: Advanced Pricing Models (Focus of This Course!)</strong> Now, brace yourself for the ultimate deep dive into advanced pricing strategies. Here's what you'll conquer:</p><ol><li><strong>Dynamic Pricing Strategies:</strong><ul><li>Harness the power of real-time data to adjust prices dynamically.</li><li>Explore personalized pricing strategies to cater to individual customer segments.</li></ul></li><li><strong>Psychological Pricing Tactics:</strong><ul><li>Understand the psychology behind consumer decision-making.</li><li>Implement pricing tactics that influence perception and drive purchasing behavior.</li></ul></li><li><strong>Subscription and Tiered Pricing:</strong><ul><li>Learn how to create irresistible subscription models.</li><li>Craft tiered pricing structures that appeal to different customer preferences.</li></ul></li><li><strong>Bundling and Upselling Techniques:</strong><ul><li>Master the art of bundling products and services for maximum value.</li><li>Implement effective upselling strategies to boost average transaction value.</li></ul></li></ol><p> </p><p><strong>ð Why Choose This Course?</strong></p><ul><li><strong>Expert-Led Learning:</strong> Benefit from the expertise of industry professionals who have mastered the art of strategic pricing.</li><li><strong>Practical Applications:</strong> Apply your newfound knowledge with real-world case studies and hands-on exercises.</li><li><strong>Lifetime Access:</strong> Enjoy continuous access to updated content, ensuring your skills remain cutting-edge.</li><li><strong>Community Support:</strong> Join a vibrant community of like-minded entrepreneurs and pricing enthusiasts.</li></ul><p> </p><p>Don't miss out on this opportunity to revolutionize your pricing strategy! Enroll now in 'Strategic Pricing Formulas for Business Success - Module 4: Advanced Pricing Models' and set your business on the path to unparalleled success. ðâ¨</p><p> </p><p>ð¡ Enroll Today and Price Your Way to Prosperity!</p><div><div><div><h3>
Course Curriculum</h3><div><div><h4>
Module 1- Introduction</h4><div><div><ul><li><div>
<span></span><h5>
Overview of Pricing Models</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 2- Pricing Models</h4><div><div><ul><li><div>
<span></span><h5>
Cost-Based Pricing Pros and Cons</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Market-Based Pricing Pros and Cons</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Value-Based Pricing Pros and Cons</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Choosing a Pricing Model</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Common Mistakes in Pricing</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Setting Your Price Case Study</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div></div></div></div></div>

Compete High

Strategic Pricing Formulas for Business Success - Module 4: Advanced Pricing Models

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><b data-stringify-type="bold" fr-original-style=" color: rgb(209, 210, 211);" style="color: rgb(209, 210, 211); box-sizing: border-box;" id="isPasted"><span fr-original-style="color: rgb(0, 0, 0);" style="color: rgb(0, 0, 0); box-sizing: border-box;">Welcome to Fundamentals of Accounting for Business Success. In this course, you&#39;ll learn:</span></b></p><ol style="color: rgb(249, 249, 249); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(249, 249, 249);"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);">Introduction to Accounting:</strong></p><ul style="color: initial; box-sizing: border-box;" fr-original-style="color: initial;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Definition and scope of accounting</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Historical development and evolution</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Importance of accounting in business</li></ul></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);">Who are Accountants:</strong></p><ul style="color: initial; box-sizing: border-box;" fr-original-style="color: initial;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Roles and responsibilities of accountants</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Professional ethics and standards</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Different types of accountants and their functions</li></ul></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);">The Accounting System:</strong></p><ul style="color: initial; box-sizing: border-box;" fr-original-style="color: initial;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Double-entry accounting</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Accounting principles and concepts</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Recording transactions and the accounting cycle</li></ul></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);">What are Financial Statements:</strong></p><ul style="color: initial; box-sizing: border-box;" fr-original-style="color: initial;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Income statement, balance sheet, and cash flow statement</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Purpose and significance of financial statements</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Preparation and interpretation of financial statements</li></ul></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);">Introduction to Financial Statement Analysis:</strong></p><ul style="color: initial; box-sizing: border-box;" fr-original-style="color: initial;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Ratio analysis and its applications</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Vertical and horizontal analysis</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Evaluating financial health and performance</li></ul></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);">Budgeting and Its Importance:</strong></p><ul style="color: initial; box-sizing: border-box;" fr-original-style="color: initial;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Budgeting as a planning tool</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Types of budgets (operating, financial, master)</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Budgetary control and variance analysis</li></ul></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);">Financial Markets and Bonds:</strong></p><ul style="color: initial; box-sizing: border-box;" fr-original-style="color: initial;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Overview of financial markets</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Introduction to bond markets</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Role of bonds in corporate finance</li></ul></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);">Dealing with Financial Risk Management:</strong></p><ul style="color: initial; box-sizing: border-box;" fr-original-style="color: initial;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Identifying financial risks</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Risk management strategies</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Derivatives and their role in risk mitigation</li></ul></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);">Investment Management and Analysis:</strong></p><ul style="color: initial; box-sizing: border-box;" fr-original-style="color: initial;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Principles of investment</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Portfolio management</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Risk and return analysis</li></ul></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);">Auditing and Risk of Frauds:</strong></p><ul style="color: initial; box-sizing: border-box;" fr-original-style="color: initial;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Purpose and types of audits</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Fraud detection and prevention</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Ethical considerations in auditing</li></ul></li></ol>

John Academy

Financial Management

Advanced Financial Management (AFM)

Master the essentials of accounting for business triumph with our comprehensive course. Explore financial statements, budgeting, risk management, and investment analysis. Uncover the role of accountants, delve into auditing, and fortify your knowledge in ethical financial practices. Elevate your skills for a successful career in today's dynamic business world.

Fundamentals of Accounting for Business Success

<span style="color: rgb(11, 34, 64); box-sizing: border-box;" id="isPasted" fr-original-style="color: rgb(11, 34, 64);">Good customer service is at the heart of every successful business. Maintaining high customer service standards can improve your relationships with customers and boost your sales. On the contrary, bad customer service will cost you time, money and even your reputation. This is why it is essential to set clear expectations around customer service in your organisation and develop customer service skills within your team.</span><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><span style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style="color: rgb(11, 34, 64);">This course will explore what good customer service looks like, what to look for in your customer service team when it comes to recruitment and training, and how to measure good customer service.</span><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><span style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style="color: rgb(11, 34, 64);">In this course, we&#39;ll explore what makes for good customer service and how to deal with customer complaints.</span><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><span style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style="color: rgb(11, 34, 64);">By the end of this course, you will be able to:</span><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><span style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style="color: rgb(11, 34, 64);">&bull; Explain what good customer service entails</span><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><span style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style="color: rgb(11, 34, 64);">&bull; Identify core customer service skills</span><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><span style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style="color: rgb(11, 34, 64);">&bull; Outline the essential components of a complaints policy</span><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><span style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style="color: rgb(11, 34, 64);">&bull; List ways of preventing complaints</span><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><span style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style="color: rgb(11, 34, 64);">&bull; Explain how online customer service channels can help your business</span><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><span style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style="color: rgb(11, 34, 64);">This Intellelearn Mastering Customer Relations and Service Excellence for Business Success course includes:</span><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><ul style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><li fr-original-style="" style="box-sizing: border-box;">Stop-Start technology meaning you learn at your convenience</li><li fr-original-style="" style="box-sizing: border-box;">All device compliant meaning you can use laptop-tablet-smartphone at anytime</li><li fr-original-style="" style="box-sizing: border-box;">Developed by Professionals</li><li fr-original-style="" style="box-sizing: border-box;">Accredited by The CPD</li><li fr-original-style="" style="box-sizing: border-box;">Approximate duration: 1 hour</li></ul>

Intellelearn

Good customer service is at the heart of every successful business. Maintaining high customer service standards can improve your relationships with customers and boost your sales. On the contrary, bad customer service will cost you time, money and even your reputation. This is why it is essential to set clear expectations around customer service in your organisation and develop customer service skills within your team.

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