Name: Telephone Etiquette
Price: 50 GBP
Availability: InStock

Note Taking Certification <br /><br />Great note-taking abilities are fundamental for your instructive and expert achievement. Composing extensive notes doesn't simply deliver a compelling memory help; it likewise urges you to deal with data on a significant level. Lamentably, the greater part of us are not instructed how to take notes. In this course, you will find a few procedures that will permit you to pare down complex ideas and record them also coordinated rundowns. <br /><br />You Will Learn: <br /><br />The force of a decent note-taking framework, and why note-making is a two-stride measure <br /><br />How and when to advance direct note-taking frameworks <br /><br />Why non-straight note-taking techniques can be a decent option in contrast to customary frameworks, and how to draw up a psyche map <br /><br />The most effective method to make helpful notes when perusing a book, article, or report <br /><br />Advantages of Taking This Course: <br /><br />Figuring out how to take notes during conversations will make you more viable at preparing data, which thus will assist you with arranging and execute projects better <br /><br />On the off chance that you take notes at gatherings, this course will assist you with recording all focuses covered by participants <br /><br />Taking great notes during balanced gatherings with tutors and aides will help you benefit as much as possible from their insight and backing, which will advance your self-improvement <br /><br />On the off chance that you are an understudy, this course will assist you with taking notes that increment your risks of accomplishing excellent grades in your tests and on tasks

OnlineCoursesLearning.com

Note Taking

General Admission

<p fr-original-style=" color: rgb(0, 0, 0);" id="isPasted" style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">If employees are involved in a crisis, and cannot speak for themselves,&nbsp;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">it is an essential responsibility of any organisation</strong></strong>&nbsp;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">to</strong>&nbsp;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">be prepared to speak with families on their behalf.</strong></p><p fr-original-style=" color: rgb(0, 0, 0);" style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;">The Family Liaison in a Crisis training will provide practical skills for engaging with family members of staff during and after a crisis. The goal of this training is to equip each participant with the knowledge of common reactions to crisis events, creating a structure for conversations with family members, and implementing the family liaison role when a critical incident occurs. The training also includes aspects of self care as effective boundaries are an essential part of the family liaison role.</p><p fr-original-style=" color: rgb(0, 0, 0);" style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;">This training can be either delivered face to face or as an interactive online course, with breakout rooms for participating in role plays and frequent discussions on working with families in multicultural teams.</p><div fr-original-style=" color: rgb(34, 34, 34);" style="color: rgb(34, 34, 34); box-sizing: border-box;"><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; user-select: none; break-after: page; box-sizing: border-box;"></div><p fr-original-style=" color: rgb(0, 0, 0);" style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Learning Outcomes</strong></p><div fr-original-style=" color: rgb(34, 34, 34);" style="color: rgb(34, 34, 34); box-sizing: border-box;"><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style=" color: rgb(0, 0, 0);" style="color: rgb(0, 0, 0); box-sizing: border-box;"><span style="color: var(--global-palette2, #2B6CB0) !important; box-sizing: border-box;" fr-original-style=" color: var(--global-palette2, #2B6CB0) !important;"></span>What Family Liaison is</li><li fr-original-style=" color: rgb(0, 0, 0);" style="color: rgb(0, 0, 0); box-sizing: border-box;"><span style="color: var(--global-palette2, #2B6CB0) !important; box-sizing: border-box;" fr-original-style=" color: var(--global-palette2, #2B6CB0) !important;"></span>How it fits with a crisis management team</li><li fr-original-style=" color: rgb(0, 0, 0);" style="color: rgb(0, 0, 0); box-sizing: border-box;"><span style="color: var(--global-palette2, #2B6CB0) !important; box-sizing: border-box;" fr-original-style=" color: var(--global-palette2, #2B6CB0) !important;"></span>Principles and skills for managing a professional relationship with families in distress</li><li fr-original-style=" color: rgb(0, 0, 0);" style="color: rgb(0, 0, 0); box-sizing: border-box;"><span style="color: var(--global-palette2, #2B6CB0) !important; box-sizing: border-box;" fr-original-style=" color: var(--global-palette2, #2B6CB0) !important;"></span>Understand the framework of engaging and disengaging with families</li><li fr-original-style=" color: rgb(0, 0, 0);" style="color: rgb(0, 0, 0); box-sizing: border-box;"><span style="color: var(--global-palette2, #2B6CB0) !important; box-sizing: border-box;" fr-original-style=" color: var(--global-palette2, #2B6CB0) !important;"></span>Become aware of the impact of social media on family liaison work</li><li fr-original-style=" color: rgb(0, 0, 0);" style="color: rgb(0, 0, 0); box-sizing: border-box;"><span style="color: var(--global-palette2, #2B6CB0) !important; box-sizing: border-box;" fr-original-style=" color: var(--global-palette2, #2B6CB0) !important;"></span>Understand the risks of FLIC work</li><li fr-original-style=" color: rgb(0, 0, 0);" style="color: rgb(0, 0, 0); box-sizing: border-box;"><span style="color: var(--global-palette2, #2B6CB0) !important; box-sizing: border-box;" fr-original-style=" color: var(--global-palette2, #2B6CB0) !important;"></span>Identify self-care strategies</li><li fr-original-style=" color: rgb(0, 0, 0);" style="color: rgb(0, 0, 0); box-sizing: border-box;"><span style="color: var(--global-palette2, #2B6CB0) !important; box-sizing: border-box;" fr-original-style=" color: var(--global-palette2, #2B6CB0) !important;"></span>Create an action plan</li></ul></div>

Thrive Worldwide

Family Liaison in a Crisis

<p>Customer service is critical for businesses because it directly impacts their relationships with customers. Did you know that businesses lose an estimated <strong>$75</strong><strong>billion each year</strong> due to poor customer service? For only <strong>£300</strong> you will be able to learn all there is to know about customer service with an instant save of<strong> £60.</strong></p><p>Happy customers are more likely to stick around. Moreover, positive customer service experiences can foster brand loyalty and can turn customers into loyal fans.</p><p>According to <strong>Reed </strong>a <strong>Customer service</strong> can earn upto <strong>£28,000</strong> to <strong>£35,000</strong> in a <strong>year </strong>depending on experience, location and many other factors.</p><p>Ready to take your customer service skills to the next level? Join us on this transformative journey and become a customer service superstar! Enrol now and let's start delivering unforgettable experiences together!</p><p><strong>Key features:</strong></p><ul><li>Instant e-certificate</li><li>Fully online, interactive course</li><li>Developed by professionals in the field</li><li>Self-paced learning and laptop, tablet, smartphone-friendly</li><li>24/7 Learning Assistance</li></ul><p><strong>This Bundle Includes Following Courses :</strong></p><ul><li> Course 01: Customer Service</li><li> Course 02: Customer Service Advisor</li><li> Course 03: Retail Customer Service - Level 3</li><li> Course 04: Patient Customer Service</li><li> Course 05: Communication &amp; Customer Service for Receptionist</li><li> Course 06: Phone-Based Customer Service</li><li> Course 07: Digital Product Management</li><li> Course 08: Stress Management</li><li> Course 09: Public Relations</li><li> Course 10: Conflict Resolution Training</li><li> Course 11: Cross-Cultural Awareness Training</li><li> Course 12: Know Your Customer (KYC)</li><li> Course 13: Customer Due Diligence (CDD)</li><li> Course 14: Performance Management</li><li> Course 15: Decision Making and Critical Thinking</li><li> Course 16: Sales: Psychology of Customers</li><li> Course 17: Problem Solving Skills</li><li> Course 18: CRM - Customer Relationship Management</li><li> Course 19: Communication Skills</li><li> Course 20: Change Management</li><li> Course 21: Self Esteem and Assertiveness Skills Course</li><li> Course 22: Handling and Managing Difficult Conversations</li><li> Course 23: Workplace Confidentiality</li><li> Course 24: Negotiation Skills</li><li> Course 25: Introduction to Emotional Intelligence</li><li> Course 26: Email Writing</li><li> Course 27: Microsoft Excel</li><li> Course 28: Equality &amp; Diversity</li><li> Course 29: Positive Psychology</li><li> Course 30: Project Management: Six Sigma</li></ul><p><strong>Learning Outcomes:</strong></p><ul><li>Enhance customer satisfaction through effective communication and problem-solving skills.</li><li>Develop proficiency in conflict resolution and stress management techniques.</li><li>Understand cross-cultural awareness and its impact on customer interactions.</li><li>Apply principles of CRM and digital product management for customer service.</li><li>Improve decision-making abilities and critical thinking in customer-related scenarios.</li><li>Cultivate self-esteem, assertiveness, and emotional intelligence for better service.</li></ul><p><strong>Accreditation</strong></p><p>All of our courses, including this course are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field.</p><p><strong>Certification</strong></p><p>Once you've successfully completed your Course<strong>,</strong> you will immediately be sent your digital certificates. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we recommend renewing them every 12 months.</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        300 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <ul><li>Individuals seeking employment in customer-facing roles.</li><li>Professionals aiming to enhance customer service skills and competencies.</li><li>Those working in retail, healthcare, hospitality, or service industries.</li><li>Individuals aspiring to advance their careers in customer service roles.</li><li>Anyone interested in improving communication and problem-solving abilities.</li></ul>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>Learners do not require any prior qualifications to enrol on this Customer Service Online Training Courses. You just need to have an interest in Customer Service.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>After completing this Customer Service Online Training Courses you will have a variety of careers to choose from. The following job sectors of Customer Service are:</p><ul><li>Customer Service Manager</li><li>Retail Store Supervisor</li><li>Sales Representative</li><li>Receptionist</li><li>Project Coordinator</li><li>Administrative Assistant</li></ul>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4> Digital certificate</h4>
        <p>
            Digital certificate -
            Included
        </p>
            <div><p>Once you've successfully completed your course, you will immediately be sent a FREE digital certificate.</p></div>
        <h4>Hard copy certificate</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div><p>Also, you can have your FREE printed certificate delivered by post (shipping cost <strong>£3.99</strong> in the UK).<br />For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only <strong>£10.</strong><br />Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.</p></div>

                        </div>

Training Express

Customer Service Online Training Courses

<h3><b>Overview</b></h3><p><span>With the ever-increasing demand for British Sign Language (BSL) in personal &amp; professional settings, this online training aims at educating, nurturing, and upskilling individuals to stay ahead of the curve - whatever their level of expertise in British Sign Language (BSL) may be.</span></p><p><span>Learning about British Sign Language (BSL) or keeping up to date on it can be confusing at times, and maybe even daunting! But that's not the case with this course from Compete High. We understand the different requirements coming with a wide variety of demographics looking to get skilled in British Sign Language (BSL). That's why we've developed this online training in a way that caters to learners with different goals in mind. The course materials are prepared with consultation from the experts of this field and all the information on British Sign Language (BSL) is kept up to date on a regular basis so that learners don't get left behind on the current trends/updates.</span></p><p><span>The self-paced online learning methodology by compete high in this British Sign Language (BSL) course helps you learn whenever or however you wish, keeping in mind the busy schedule or possible inconveniences that come with physical classes. The easy-to-grasp, bite-sized lessons are proven to be most effective in memorising and learning the lessons by heart. On top of that, you have the opportunity to receive a certificate after successfully completing the course!</span></p><p><span>Instead of searching for hours, enrol right away on this British Sign Language (BSL) course from Compete High and accelerate your career in the right path with expert-outlined lessons and a guarantee of success in the long run.</span></p><h3><b>Who is this course for?</b></h3><p><span>While we refrain from discouraging anyone wanting to do this British Sign Language (BSL) course or impose any sort of restrictions on doing this online training, people meeting any of the following criteria will benefit the most from it:</span></p><ol><li><span>Anyone looking for the basics of British Sign Language (BSL),</span></li><li><span>Jobseekers in the relevant domains,</span></li><li><span>Anyone with a ground knowledge/intermediate expertise in British Sign Language (BSL),</span></li><li><span>Anyone looking for a certificate of completion on doing an online training on this topic,</span></li><li><span>Students of British Sign Language (BSL), or anyone with an academic knowledge gap to bridge,</span></li><li><span>Anyone with a general interest/curiosity</span></li></ol><h3><b>Career Path</b></h3><p><span>This British Sign Language (BSL) course smoothens the way up your career ladder with all the relevant information, skills, and online certificate of achievements. After successfully completing the course, you can expect to move one significant step closer to achieving your professional goals - whether it's securing that job you desire, getting the promotion you deserve, or setting up that business of your dreams. </span></p><div><div><div><h3>
Course Curriculum</h3><div><div><h4>
Module 1-Communication</h4><div><div><ul><li><div>
<span></span><h5>
Communication</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 2- Making It Clear with Body Language</h4><div><div><ul><li><div>
<span></span><h5>
Making It Clear with Body Language</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 3- Body language and etiquette</h4><div><div><ul><li><div>
<span></span><h5>
Body language and etiquette</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 4- Casual Conversations</h4><div><div><ul><li><div>
<span></span><h5>
Casual Conversations</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 5 - Weather, Color and Clothes</h4><div><div><ul><li><div>
<span></span><h5>
Weather, Color and Clothes</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 6 - Expressing Your Feelings</h4><div><div><ul><li><div>
<span></span><h5>
Expressing Your Feelings</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 7- Nailing Numbers</h4><div><div><ul><li><div>
<span></span><h5>
Nailing Numbers</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div></div></div></div></div>

Compete High

British Sign Language (BSL) Training

<h3 id="isPasted" fr-original-style="" style="box-sizing: border-box;">Are you short of time? Stressed? Constantly answering the same questions about the same problems with the same people?</h3><h3 fr-original-style="" style="box-sizing: border-box;">Would you like a simple tool that allows you to have better conversations, even on life&#39;s trickier topics?</h3><h3 fr-original-style="" style="box-sizing: border-box;">Do you need a way to get your team to show initiative, take charge or overcome their own hurdles?</h3><h3 fr-original-style="" style="box-sizing: border-box;">If you answered yes to any of the above then this is the workshop for you.<br fr-original-style="" style="box-sizing: border-box;">This is two and a half hours that could change your working life. You&#39;re not going to want to miss it!</h3><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">We&#39;ll explore:</strong></strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">What coaching is and why it works.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Simple coaching tools and how to get started.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Growing your coaching style.</p><h3 fr-original-style="" style="box-sizing: border-box;">This is an interactive workshop will also allow you to test drive your new coaching skills as you chat with and support other delegates. Not to be missed!</h3>

Happy Human Training

Wanna learn something simple yet so amazing that it's going to blow your mind?
Good, because this little workshop's a gem. 
Join Happy Human Training's Cami Rose as she shares her decades of experience as a counsellor and coach with an introduction to the power of noticing and the crucial role it can play in helping us better manage our day to day stresses, challenges and relationships.

Coaching Skills For Managers

Step by step instructions to Close More Sales Certification <br /><br />To make a deal, you need to fabricate an affinity with a possibility, utilizing the correct procedures that will empower you to comprehend their concern and offer them an appealing arrangement. Nonetheless, this is no simple undertaking and you can hope to experience protests en route. This course will give you an outline of the most well-known techniques utilized by salesmen to do what needs to be done. <br /><br />You Will Learn: <br /><br />Why you need to know your item and administration back to front <br /><br />Why you need to completely comprehend your possibility's circumstance and issue <br /><br />Step by step instructions to deal with complaints <br /><br />Step by step instructions to utilize customary deals strategies without seeming pushy or forceful <br /><br />Step by step instructions to utilize unpretentious techniques that urge a possibility to purchase <br /><br />Advantages of Taking This Course <br /><br />On the off chance that you work in deals, this course will improve your odds of shutting bargains. <br /><br />In the event that you haggle with salesmen as an aspect of your responsibilities, this course will assist you with understanding the most well-known strategies and how you can utilize them for your potential benefit. <br /><br />This course will show you adaptable arrangement abilities, which are valuable to anybody working in a job that involves convincing others. <br /><br />In the event that you need to compose attempts to sell something, this course will help you produce powerful records that supplement face to face conversations.

How to Close More Sales

<p>It is no secret that political views are leading to our society being more divisive than ever. Unfortunately, this can bleed into the workplace and create conflicts between co-workers faster than ever before. Yet it is so natural to have conversations about this ever-present topic with the people around us, and often, that means our co-workers. There are five guidelines to keep in mind before opening up a discussion around politics at work. This video outlines each one, along with tips on keeping things professional even when you disagree with your colleagues. This micro-learning video is a great for any human resources department to use as part of ongoing training programs for employees on maintaining a diverse and inclusive workplace.</p><h3>Learning Objectives</h3><p>Demonstrate the ability to initiate political discussions at work with respect for colleagues' consent, ensuring a comfortable environment for all participants.;Apply the principle of respecting personal boundaries, recognizing and adapting to varying comfort levels when engaging in political conversations with coworkers.;Employ active listening techniques and ask insightful questions to facilitate non-personal and inclusive political discussions that avoid demonization and foster mutual understanding.</p>

Enspark

Rules for Discussing Politics at Work

<h4>The Art of Persuasion Certification</h4>
 
 The art of persuasion is a difficult one to master but is an invaluable skill to possess. No one wants to be forced to use coercion or aggressive tactics to get their point across or to find common ground on an issue. Persuasion is based on reasoning and understanding rather than hostility or threats, making it the best way to convince your conversation partner that you are right or that your way of doing things is the preferred one. 
 
 This course goes into detail about how you can develop your own persuasive skills. By practising these skills, you may find that you master the art of persuasion in very little time. 
 
 We begin by discussing the way human behaviour is often motivated.
 
 Next, we move on to discuss Aristotle's persuasive techniques - ones that are still very relevant today. 
 
 Finally, we leave you with the steps you should take to ensure that your argument is persuasive. These steps work well in both speech and the written word, making them ideal for essay writers and presenters alike. 
 
 <h4>You Will Learn:</h4>
 <ul>
 
 <li>The five main influencers of human behaviour and how you should respond to them</li>
 <li>The four modes of persuasion and how they can be applied today</li>
 <li>Information on how those persuasive techniques can be used for good or bad intentions </li>
 <li>How to use Monroe's Motivated Sequence to your advantage </li>
 
 </ul>
 
 <h4>Benefits of Taking This Course: </h4>
 <ul>
 
 <li>Learning how to become more persuasive in your everyday life without resorting to aggression </li> 
 <li>Being able to participate in more productive conversations</li>
 <li>Understanding why people tend to display the habits they do</li>
 <li>Learning how to use simple persuasive techniques in your everyday speech</li> 
 <li>Learning how to construct a persuasive argument in just a few simple steps</li>
  
 </ul>

The Art of Persuasion

<h2>Networking in a Virtual World</h2>
<p>It's easy for meetings and discussions in a virtual environment to become routine, sterile, predictable, or downright boring.</p>
<p>Unlike traditional meetings where it's easier to establish rapport, develop relationships and have more personal conversations, the virtual world makes these important personal interactions more difficult, if not impossible.</p>
<p>This course will offer practical suggestions and ideas to help groups and project teams establish and maintain rapport as well as keep virtual meetings more interesting and fun. Networking and interacting during virtual meetings can be challenging, but if groups and teams make an effort to incorporate a few basic relationship tactics, those boring virtual meetings can become a thing of the past.</p><h3>What You Will Learn</h3>
<p>At the end of this program, you will be able to:</p>
<ul>
<li>Identify the typical challenges and limitations of virtual meetings and how to successfully overcome these obstacles</li>
<li>Recognize communication options that could help with online interaction during meetings and calls</li>
<li>Explain the importance of proactive facilitation techniques to help keep virtual meetings interactive, interesting and fun</li>
<li>Incorporate training, coaching, and peer review opportunities into virtual meetings to enhance participant engagement while at the same time developing personnel</li>
</ul><section>
                    <ul><li>Getting Started</li><li>Challenges and realities of a virtual world</li><li>Various communication options</li><li>The necessities of effective facilitation and communication</li><li>Training opportunities</li><li>Coaching opportunities</li><li>Peer review opportunities</li><li>Summary and Next Steps</li></ul>


                </section>

IIL Europe Ltd

Networking in a Virtual World

<h4>Telephone Etiquette Certification</h4>
 Talking on the phone is an unavoidable aspect of working life. Regardless of your position, there is a good chance that you spend at least part of your day on the phone.
 
 Those who work in frontline positions, such as receptionists and customer service staff, may find that they spend a significant amount of time dealing with customers and clients over the phone. As a result, understanding proper phone etiquette is a vital part of any job.
 
 This course goes into detail regarding proper telephone etiquette, including an explanation as to why it is such an important skill to master.
 
 We begin by giving you the basics behind taking phone calls at work, including the tone that you should strive to use and a few tips on how to achieve it.
 
 Next, we discuss the crucial communication skills that you must master in order to always have successful telephone conversations. Without learning these communication skills, your callers may feel disrespected and may seek out similar services or products from a competitor.
 
 Finally, we discuss difficult calls. Despite you being polite, they are an unavoidable aspect of most frontline positions. Learning a few essential skills can help you diffuse such a tough situation.
 <h4>You Will Learn:</h4>
 <ul>
   <li>The role that the telephone plays in the modern workplace, and why telephone etiquette is still important</li>
   <li>How to prepare your 'telephone voice', so that your callers can take you seriously, while also feeling respected</li>
   <li>The importance of an informative greeting</li>
   <li>What not to say when you are on the phone</li>
   <li>The five key aspects of active listening</li>
 </ul>
 <h4>Benefits of Taking this Course</h4>
 <ul>
   <li>Being more confident when you or your frontline staff answer the phone</li>
   <li>Learning how to make your customers feel welcome at your company from their first point of contact</li>
   <li>Learning the three steps involved in dealing with a difficult caller</li>
   <li>Understanding the importance of empathy</li>
   <li>Learning tips and tricks on how to make any call easier</li>
 </ul>

Telephone Etiquette

Reading

Nottingham

Dickson Training Ltd

ILM Level 5 Qualifications in Business Coaching and Mentoring

Diploma (Zoom)

Certificate (Zoom)

Diploma

Certificate

Caerphilly

<p style="color: rgb(75, 79, 88); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(75, 79, 88);">This workshop will builds the skills and confidence of tutors, trainers and assessors, to enable them to have conversations about mental health and wellbeing with their learners.</p><p style="color: rgb(75, 79, 88); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(75, 79, 88);">The course focuses on knowing how to better support your learners through effective communication will create an environment of trust and understanding. This course will enable you to:</p><div style="color: rgb(75, 79, 88); box-sizing: border-box;" fr-original-style=" color: rgb(75, 79, 88);"><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"><div style="color: rgb(58, 58, 58); box-sizing: border-box;" fr-original-style=" color: rgb(58, 58, 58);">Build positive relationships and rapport with your learners</div></li><li fr-original-style="" style="box-sizing: border-box;"><div style="color: rgb(58, 58, 58); box-sizing: border-box;" fr-original-style=" color: rgb(58, 58, 58);">Use a range of questioning techniques with your learners to have discussions about wellbeing</div></li><li fr-original-style="" style="box-sizing: border-box;"><div style="color: rgb(58, 58, 58); box-sizing: border-box;" fr-original-style=" color: rgb(58, 58, 58);">Being able to use effective questioning techniques</div></li><li fr-original-style="" style="box-sizing: border-box;"><div style="color: rgb(58, 58, 58); box-sizing: border-box;" fr-original-style=" color: rgb(58, 58, 58);">Develops active listening skills</div></li><li fr-original-style="" style="box-sizing: border-box;"><div style="color: rgb(58, 58, 58); box-sizing: border-box;" fr-original-style=" color: rgb(58, 58, 58);">Maintain confidentiality and know how to make referrals</div></li></ul></div><div style="color: rgb(75, 79, 88); box-sizing: border-box;" fr-original-style=" color: rgb(75, 79, 88);"><div style="color: rgb(58, 58, 58); box-sizing: border-box;" fr-original-style=" color: rgb(58, 58, 58);"><br fr-original-style="" style="box-sizing: border-box;"></div></div><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><div style="color: rgb(75, 79, 88); box-sizing: border-box;" fr-original-style=" color: rgb(75, 79, 88);"><h2 style="color: var(--ast-global-color-2); box-sizing: border-box;" fr-original-style=" color: var(--ast-global-color-2);">Further Information</h2><p style="color: rgb(75, 79, 88); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(75, 79, 88);">&bull; Please ensure you have read our Terms and Conditions which include privacy, cancellation and course duration</p><p style="color: rgb(75, 79, 88); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(75, 79, 88);">&bull; This course can be completed bilingually. Workshops are in English. Support and mentoring for assignments and practical units can be in Welsh.</p><p style="color: rgb(75, 79, 88); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(75, 79, 88);">&bull; This course can take between 3 months and a year to complete. We work at a pace to suit you, and will encourage you to complete in a timely manner.</p><p style="color: rgb(75, 79, 88); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(75, 79, 88);">&bull; You may be eligible for funding for this course. Please ask about this on application. (Funding is limited and eligibility criteria apply)</p></div><div style="color: var(--ast-global-color-5); box-sizing: border-box;" fr-original-style=" color: var(--ast-global-color-5);"><br fr-original-style="" style="box-sizing: border-box;"></div><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><h2 style="color: var(--ast-global-color-2); box-sizing: border-box;" id="isPasted" fr-original-style=" color: var(--ast-global-color-2);">Benefits</h2><div style="color: rgb(75, 79, 88); box-sizing: border-box;" fr-original-style=" color: rgb(75, 79, 88);"><div style="color: rgb(75, 79, 88); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(75, 79, 88);"><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"><div style="color: rgb(58, 58, 58); box-sizing: border-box;" fr-original-style=" color: rgb(58, 58, 58);">Develops confidence in having conversations about wellbeing</div></li><li fr-original-style="" style="box-sizing: border-box;"><div style="color: rgb(58, 58, 58); box-sizing: border-box;" fr-original-style=" color: rgb(58, 58, 58);">Demonstrates commitment to learners, their learning, safety and wellbeing (Professional Standards)</div></li><li fr-original-style="" style="box-sizing: border-box;"><div style="color: rgb(58, 58, 58); box-sizing: border-box;" fr-original-style=" color: rgb(58, 58, 58);">Can be used towards CPD hours</div></li><li fr-original-style="" style="box-sizing: border-box;"><div style="color: rgb(58, 58, 58); box-sizing: border-box;" fr-original-style=" color: rgb(58, 58, 58);">Network with colleagues to build positive and collaborative relationships</div></li></ul></div></div>

This workshop will builds the skills and confidence of tutors, trainers and assessors, to enable them to have conversations about mental health and wellbeing with their learners.
The course focuses on knowing how to better support your learners through effective communication will create an environment of trust and understanding. This course will enable you to:
Build positive relationships and rapport with your learners
Use a range of questioning techniques with your learners to have discussions about wellbeing
Being able to use effective questioning techniques
Develops active listening skills
Maintain confidentiality and know how to make referrals



Further Information
• Please ensure you have read our Terms and Conditions which include privacy, cancellation and course duration
• This course can be completed bilingually. Workshops are in English. Support and mentoring for assignments and practical units can be in Welsh.
• This course can take between 3 months and a year to complete. We work at a pace to suit you, and will encourage you to complete in a timely manner.
• You may be eligible for funding for this course. Please ask about this on application. (Funding is limited and eligibility criteria apply)



Benefits
Develops confidence in having conversations about wellbeing
Demonstrates commitment to learners, their learning, safety and wellbeing (Professional Standards)
Can be used towards CPD hours
Network with colleagues to build positive and collaborative relationships

Panda Education and Training Ltd

Mental Health Awareness

Health & Wellbeing

Using a range a communication techniques, be able to support your learner's mental health and wellbeing. 

Supporting your learners’ wellbeing: A communication toolkit

<h3 style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">KNOW THE RULES! POOR GRAMMAR SHOWS A LACK OF ATTENTION TO DETAIL AND ULTIMATELY CAN SLOW DOWN COMMUNICATIONS AS WELL AS PRODUCTIVITY.</h3><div style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);"><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><b fr-original-style="" style="box-sizing: border-box;">Business people who know grammar judge others based on their correct (or incorrect) usage.</b>&nbsp;Be the professional who is able to be clear and correct in writing.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><b fr-original-style="" style="box-sizing: border-box;">Business Grammar &amp; Usage: ENGLISH BOOT CAMP is the answer for today&rsquo;s business competitive environment.</b>&nbsp;Interactive instruction and collaboration with your fellow attendees means that you will master the skills and apply your new knowledge to the classroom exercises and activities. When you return to work, you&rsquo;ll have new confidence about what is right and wrong, when it comes to writing.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><b fr-original-style="" style="box-sizing: border-box;">Attendees Will Be Able To:</b></p><ul fr-original-style="" style="box-sizing: border-box;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Know the Parts of Speech and their correct uses;</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Understand Sentence Structure, including applying rules for Subject-Verb and Pronoun-Antecedent Agreement;</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Be able to create Plurals and Possessives accurately and with certainty;</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Review and use the rules of Spelling, Mechanics (Capitalization, Abbreviation, Number Use), and Punctuation;</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Create original email / documents to employ newly-learned class material.</strong></li></ul><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">&nbsp;</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><i style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Online Format&mdash;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Business Grammar and Usage</strong> is a 4-hour interactive virtual class for up to ten people.</i></p><h6 style="color: inherit; box-sizing: border-box;" fr-original-style=" color: inherit;">Register for this class and you will be sent ONLINE login instructions prior to the class date.</h6></div><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">It was great to have the opportunity to learn some new techniques and to gain more awareness of how I present myself. The most immediately applicable uses have been in reducing my &ldquo;ums&rdquo; and &ldquo;ahs&rdquo; and in trying to come to my point in a more succinct way. I&rsquo;ve been cultivating this awareness in one-on-one settings; meetings and individual conversations.</p><span style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style="color: rgb(33, 37, 41);">Christina Vargas</span>

KNOW THE RULES! POOR GRAMMAR SHOWS A LACK OF ATTENTION TO DETAIL AND ULTIMATELY CAN SLOW DOWN COMMUNICATIONS AS WELL AS PRODUCTIVITY.
Business people who know grammar judge others based on their correct (or incorrect) usage. Be the professional who is able to be clear and correct in writing.
Business Grammar & Usage: ENGLISH BOOT CAMP is the answer for today’s business competitive environment. Interactive instruction and collaboration with your fellow attendees means that you will master the skills and apply your new knowledge to the classroom exercises and activities. When you return to work, you’ll have new confidence about what is right and wrong, when it comes to writing.
Attendees Will Be Able To:
Know the Parts of Speech and their correct uses;
Understand Sentence Structure, including applying rules for Subject-Verb and Pronoun-Antecedent Agreement;
Be able to create Plurals and Possessives accurately and with certainty;
Review and use the rules of Spelling, Mechanics (Capitalization, Abbreviation, Number Use), and Punctuation;
Create original email / documents to employ newly-learned class material.
 
Online Format—Business Grammar and Usage is a 4-hour interactive virtual class for up to ten people.
Register for this class and you will be sent ONLINE login instructions prior to the class date.



It was great to have the opportunity to learn some new techniques and to gain more awareness of how I present myself. The most immediately applicable uses have been in reducing my “ums” and “ahs” and in trying to come to my point in a more succinct way. I’ve been cultivating this awareness in one-on-one settings; meetings and individual conversations.
Christina Vargas

Improving Communications Uk

BUSINESS GRAMMAR & USAGE

<p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">This engaging and dynamic advanced CPD-certified course is an extension to the Born at the Right Time <em fr-original-style="" style="box-sizing: border-box;">Essentials in Communication and Co-production with Parents/Carers</em>. We recommend that you have completed the &#39;Essentials&#39; course before booking this course (please see our booking page or contact <span style="color: rgb(209, 72, 65); box-sizing: border-box;" fr-original-style="color: rgb(209, 72, 65);">admin@bornattherighttime.com</span> to find out more).&nbsp;</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Founded on lived experience, this course looks at the key factors which lead to a break down in relationships between parents/carers and practitioners, how this understanding can inform next steps and what meaningful connections between professionals and families might look like. Practitioners should come ready to be interactive and reflective as well as learning from psychology, sociology and research into trauma informed care.</span><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><br fr-original-style="" style="box-sizing: border-box;"></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); font-size: 16px; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0); font-size: 16px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Content</strong></span></p><ul fr-original-style="" style="box-sizing: border-box;"><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Using lived experience to understand what can lead to conflict and relationship breakdown&nbsp;</span></span></li><li style="font-size: 16px; box-sizing: border-box;" id="isPasted" fr-original-style="font-size: 16px;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Relationship building and avoiding conflict and t</span></span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">he factors underpinning challenging situations and difficult conversations&nbsp;</span></span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">&nbsp;</span></span></li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">System structures which negatively affect effective communication and collaboration&nbsp;</span></span></li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">The impact of trauma and use of trauma informed practice&nbsp;</span></span></li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">BRAVING inventory (Brene Brown) and creating healthy boundaries&nbsp;</span></span></li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Ways to create professional, meaningful connection with parents/carers in the current context.<br fr-original-style="" style="box-sizing: border-box;"></span></span></li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span style="caret-color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="caret-color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Delivery</strong></span></span></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"><span style="caret-color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="caret-color: rgb(0, 0, 0);">2 x 3.5 hours virtual live event (7 hour CPD) on 10th and 17th October 2024</span></li></ul>

This engaging and dynamic advanced CPD-certified course is an extension to the Born at the Right Time Essentials in Communication and Co-production with Parents/Carers. We recommend that you have completed the 'Essentials' course before booking this course (please see our booking page or contact admin@bornattherighttime.com to find out more). 
Founded on lived experience, this course looks at the key factors which lead to a break down in relationships between parents/carers and practitioners, how this understanding can inform next steps and what meaningful connections between professionals and families might look like. Practitioners should come ready to be interactive and reflective as well as learning from psychology, sociology and research into trauma informed care.

Content
Using lived experience to understand what can lead to conflict and relationship breakdown
Relationship building and avoiding conflict and the factors underpinning challenging situations and difficult conversations
System structures which negatively affect effective communication and collaboration
The impact of trauma and use of trauma informed practice
BRAVING inventory (Brene Brown) and creating healthy boundaries
Ways to create professional, meaningful connection with parents/carers in the current context.
Delivery
2 x 3.5 hours virtual live event (7 hour CPD) on 10th and 17th October 2024

Born at the Right Time

Learning Disability Nurse

Allied Health

SENCO

Allied Health Professions (AHP)

Midwifery

Healthcare Workers

Sen Teaching Assistant

Speech & Language Therapist

Social Worker

Occupational Therapist

Disability Awareness

Speech & Language Therapy (SLT)

Social Care

Learning Disability

Physiotherapist

Inspiring, interactive and unique 4-hour CPD certified Communication and Co-production training. 

Difficult Conversations, Conflict and Relationship Building with Parents/Carers (Oct 24)

<p id="isPasted" style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" fr-original-style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><strong style="box-sizing: border-box; font-weight: 700;" fr-original-style="box-sizing: border-box; font-weight: 700;">LOOKING FOR:</strong>&nbsp;YA, NEW ADULT &amp; ADULT ROMANCE</p><p style=" color: rgb(122, 122, 122);" id="isPasted" fr-original-style=" color: rgb(122, 122, 122);"><span style="color: rgb(34, 34, 34); box-sizing: border-box;" fr-original-style=" color: rgb(34, 34, 34);">Born to two bibliophiles, Isabel Lineberry could not have grown up to be anything else. She was born and raised in the Southwest United States but always knew she wanted to move to the UK. In high school she set her sights on a job in the publishing industry and hasn&rsquo;t blinked since.</span></p><p style=" color: rgb(122, 122, 122);" fr-original-style=" color: rgb(122, 122, 122);"><span style="color: rgb(34, 34, 34); box-sizing: border-box;" fr-original-style=" color: rgb(34, 34, 34);">Isabel graduated in 2021 from Barrett, the Honors College at Arizona State University, with dual degrees in English Literature and Business Entrepreneurship. Just a few months later she was in Scotland pursuing an MLitt in Fantasy at the University of Glasgow. She wrote her Masters thesis on Tamora Pierce and is a fan of Ray Bradbury, Octavia Butler and Samantha Shannon.&nbsp;</span></p><p style=" color: rgb(122, 122, 122);" fr-original-style=" color: rgb(122, 122, 122);"><span style="color: rgb(34, 34, 34); box-sizing: border-box;" fr-original-style=" color: rgb(34, 34, 34);">At P<span style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style="color: rgb(0, 0, 0);">&eacute;</span>rez Literary &amp; Entertainment, Isabel looks after foreign rights and audio rights inquiries, assists the Managing Director and is building her own client list of <span style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style="color: rgb(0, 0, 0);">contemporary stories and fantasy, across the YA and New Adult genres and any teen / Adult fiction that features a prominent romantic plot, in any guise.</span></span></p><p style=" color: rgb(0, 0, 0);" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">Isabel is particularly interested in Contemporary Romance, Romantasy and Fantasy and is always attracted to the character and voice first, so give her romantic tension that has her giggling, a villain who is as charming as they are evil or a group of characters who have her watching their conversations as if it&rsquo;s a tennis match.</p><p style=" color: rgb(0, 0, 0);" fr-original-style=" color: rgb(0, 0, 0);">More specifically, Isabel is looking for:</p><p style=" color: rgb(0, 0, 0);" fr-original-style=" color: rgb(0, 0, 0);"><b fr-original-style="" style="box-sizing: border-box;"><i fr-original-style="" style="box-sizing: border-box;">Romance</i></b> &ndash;&ndash; For YA, updated Meg Cabot or John Green. Those were favorites for her as a teenager but she wants new takes&ndash;&ndash;LGBT characters, diverse backgrounds, complex character development and a deep-dive into what it means to be a teenager in the current world. Give her relatability that doesn&rsquo;t sacrifice a character&rsquo;s unique traits. She is looking for the middle ground between the manic pixie dream girl and the buttoned-up character who just needs to take off their glasses.</p><p style=" color: rgb(0, 0, 0);" fr-original-style=" color: rgb(0, 0, 0);">In&nbsp;<b fr-original-style="" style="box-sizing: border-box;"><i fr-original-style="" style="box-sizing: border-box;">New Adult</i></b>, Isabel is a big fan of authors like Elle Kennedy, C. W. Farnsworth, Elsie Silver and Morgan Elizabeth. BookTok romances are the perfect escapism for readers of all ages but especially for college students and young professionals like myself. Her all-time favorite tropes are Grumpy/Sunshine, Fall First/Fall Harder and all the Spice! She is not a fan of cheating storylines, accidental pregnancy, step-sibling romance or unnecessary miscommunication tropes.&nbsp;</p><p style=" color: rgb(0, 0, 0);" fr-original-style=" color: rgb(0, 0, 0);"><i fr-original-style="" style="box-sizing: border-box;"><b fr-original-style="" style="box-sizing: border-box;">Romantasy</b></i> &ndash;&ndash; Send her romance with sufficient fantasy worldbuilding. The romantic plot should be the main event but the worldbuilding needs to be able to stand up to scrutiny. The reader should accept the customs and specifics of your fantasy without too much confusion. Recent titles Isabel has loved include <i fr-original-style="" style="box-sizing: border-box;">Fourth Wing</i>&nbsp;and&nbsp;<i fr-original-style="" style="box-sizing: border-box;">League of Gentleman Witches</i>.&nbsp;</p><p style=" color: rgb(0, 0, 0);" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">As for the romance, Isabel loves tropes (especially: Enemies to Lovers, Who Hurt You?), morally grey characters and kick-ass heroines. She loves training montages and dueling as foreplay. Show her spice during high-pressure situations, quick kisses stolen in battlefields, and fantastic banter. She would also love a return to the paranormal romances that dominated the 2010s. Think the 2020s twist on <i fr-original-style="" style="box-sizing: border-box;">Twilight</i>,&nbsp;<i fr-original-style="" style="box-sizing: border-box;">Beautiful Creatures</i>,&nbsp;<i fr-original-style="" style="box-sizing: border-box;">Shiver</i>&nbsp;or&nbsp;<i fr-original-style="" style="box-sizing: border-box;">Vampire Academy</i>. Isabel is most definitely on the hunt for Romantasy and paranormal romance featuring queer and underrepresented voices.</p><p style=" color: rgb(0, 0, 0);" fr-original-style=" color: rgb(0, 0, 0);"><b fr-original-style="" style="box-sizing: border-box;"><i fr-original-style="" style="box-sizing: border-box;">Fantasy</i></b> &ndash;&ndash; The worldbuilding absolutely must be believable and purposeful. Fantasy should be a mirror held up to the real world, offering a differing perspective that allows us to examine something about ourselves or our lives in a new light. Isabel has a masters degree in Fantasy from the University of Glasgow so can be a bit of a stickler when it comes to this! The magic/training/military school trope has been nearly exhausted, so be creative with the setting. Her favorite fantasy author is Tamora Pierce - she would love a &ldquo;girl has to pretend to be a boy to get her knighthood&rdquo; storyline that Pierce couldn&rsquo;t do in the 80s such as LGBT representation (although Alanna was definitely gender fluid and Kel was 100% ace), a deeper dive into the social and political implications (no white saviorism!) and more spice. Some of her other favorite fantasy novels include <i fr-original-style="" style="box-sizing: border-box;">Howl&rsquo;s Moving Castle</i>,&nbsp;<i fr-original-style="" style="box-sizing: border-box;">Good Omens,</i>&nbsp;<i fr-original-style="" style="box-sizing: border-box;">Kindred</i>&nbsp;and&nbsp;<i fr-original-style="" style="box-sizing: border-box;">Golden Compass</i>. Isabel does not want Tolkien-esque hard worldbuilding with 100k+ quests; instead focus on the pacing and how it can grab the reader. She wants a fantasy plot that compels me to keep reading even if it&rsquo;s past her bedtime! She adores fairytale retellings, dark fantasy, alternate histories and historical fantasy, and the occasional steampunk/dystopia.</p><p style=" color: rgb(122, 122, 122);" fr-original-style=" color: rgb(122, 122, 122);"><span style="color: rgb(34, 34, 34); box-sizing: border-box;" fr-original-style=" color: rgb(34, 34, 34);">When not working, Isabel can usually be found reading or wandering a bookstore. Some of her favorite books include&nbsp;<i fr-original-style="" style="box-sizing: border-box;">The Hunger Games, Pride and Prejudice</i>&nbsp;and&nbsp;<i fr-original-style="" style="box-sizing: border-box;">The Mysterious Benedict Society</i>.&nbsp;</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Isabel would like you to submit a covering letter, 1 -2 page synopsis and the first 5,000 words of your completed manuscript in a single word document.</strong></p><p style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" fr-original-style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">(<em style="box-sizing: border-box;" fr-original-style="box-sizing: border-box;">In addition to the paid sessions, Isabel is kindly offering one free session for low income/under-represented writers.&nbsp;</em><em style="box-sizing: border-box;" fr-original-style="box-sizing: border-box;">Please email <a href="mailto:agent121@iaminprint.co.uk" style="box-sizing: border-box; text-decoration: inherit; cursor: pointer; user-select: auto; font-size: var(--font-size);" fr-original-style="box-sizing: border-box; text-decoration: inherit; cursor: pointer; user-select: auto;">agent121@iaminprint.co.uk</a> to apply, outlining your case for this option which is offered at the&nbsp;</em><em style="box-sizing: border-box;" fr-original-style="box-sizing: border-box;">discretion of&nbsp;</em><em style="box-sizing: border-box;" fr-original-style="box-sizing: border-box;">I Am In Print)</em>.&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">By booking you understand you need to conduct an internet connection test with<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">&nbsp;</strong><em style="box-sizing: border-box;" fr-original-style="box-sizing: border-box;">I Am In Pr</em><em style="box-sizing: border-box;" fr-original-style="box-sizing: border-box;">int</em> prior to the event. You also agree to email your material in one document to reach <em fr-original-style="" style="box-sizing: border-box;">I Am In Print</em> by the stated submission deadline and note that <em style="box-sizing: border-box;" fr-original-style="box-sizing: border-box;">I Am In Print</em> take no responsibility for the advice received during your agent meeting.</p><p style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" fr-original-style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><strong style="box-sizing: border-box; font-weight: 700;" fr-original-style="box-sizing: border-box; font-weight: 700;">The submission deadline is: Monday 16 September&nbsp;</strong><strong style="box-sizing: border-box; font-weight: 700;" fr-original-style="box-sizing: border-box; font-weight: 700;">2024</strong></p>

LOOKING FOR: YA, NEW ADULT & ADULT ROMANCE
Born to two bibliophiles, Isabel Lineberry could not have grown up to be anything else. She was born and raised in the Southwest United States but always knew she wanted to move to the UK. In high school she set her sights on a job in the publishing industry and hasn’t blinked since.
Isabel graduated in 2021 from Barrett, the Honors College at Arizona State University, with dual degrees in English Literature and Business Entrepreneurship. Just a few months later she was in Scotland pursuing an MLitt in Fantasy at the University of Glasgow. She wrote her Masters thesis on Tamora Pierce and is a fan of Ray Bradbury, Octavia Butler and Samantha Shannon. 
At Pérez Literary & Entertainment, Isabel looks after foreign rights and audio rights inquiries, assists the Managing Director and is building her own client list of contemporary stories and fantasy, across the YA and New Adult genres and any teen / Adult fiction that features a prominent romantic plot, in any guise.
Isabel is particularly interested in Contemporary Romance, Romantasy and Fantasy and is always attracted to the character and voice first, so give her romantic tension that has her giggling, a villain who is as charming as they are evil or a group of characters who have her watching their conversations as if it’s a tennis match.
More specifically, Isabel is looking for:
Romance –– For YA, updated Meg Cabot or John Green. Those were favorites for her as a teenager but she wants new takes––LGBT characters, diverse backgrounds, complex character development and a deep-dive into what it means to be a teenager in the current world. Give her relatability that doesn’t sacrifice a character’s unique traits. She is looking for the middle ground between the manic pixie dream girl and the buttoned-up character who just needs to take off their glasses.
In New Adult, Isabel is a big fan of authors like Elle Kennedy, C. W. Farnsworth, Elsie Silver and Morgan Elizabeth. BookTok romances are the perfect escapism for readers of all ages but especially for college students and young professionals like myself. Her all-time favorite tropes are Grumpy/Sunshine, Fall First/Fall Harder and all the Spice! She is not a fan of cheating storylines, accidental pregnancy, step-sibling romance or unnecessary miscommunication tropes. 
Romantasy –– Send her romance with sufficient fantasy worldbuilding. The romantic plot should be the main event but the worldbuilding needs to be able to stand up to scrutiny. The reader should accept the customs and specifics of your fantasy without too much confusion. Recent titles Isabel has loved include Fourth Wing and League of Gentleman Witches. 
As for the romance, Isabel loves tropes (especially: Enemies to Lovers, Who Hurt You?), morally grey characters and kick-ass heroines. She loves training montages and dueling as foreplay. Show her spice during high-pressure situations, quick kisses stolen in battlefields, and fantastic banter. She would also love a return to the paranormal romances that dominated the 2010s. Think the 2020s twist on Twilight, Beautiful Creatures, Shiver or Vampire Academy. Isabel is most definitely on the hunt for Romantasy and paranormal romance featuring queer and underrepresented voices.
Fantasy –– The worldbuilding absolutely must be believable and purposeful. Fantasy should be a mirror held up to the real world, offering a differing perspective that allows us to examine something about ourselves or our lives in a new light. Isabel has a masters degree in Fantasy from the University of Glasgow so can be a bit of a stickler when it comes to this! The magic/training/military school trope has been nearly exhausted, so be creative with the setting. Her favorite fantasy author is Tamora Pierce - she would love a “girl has to pretend to be a boy to get her knighthood” storyline that Pierce couldn’t do in the 80s such as LGBT representation (although Alanna was definitely gender fluid and Kel was 100% ace), a deeper dive into the social and political implications (no white saviorism!) and more spice. Some of her other favorite fantasy novels include Howl’s Moving Castle, Good Omens, Kindred and Golden Compass. Isabel does not want Tolkien-esque hard worldbuilding with 100k+ quests; instead focus on the pacing and how it can grab the reader. She wants a fantasy plot that compels me to keep reading even if it’s past her bedtime! She adores fairytale retellings, dark fantasy, alternate histories and historical fantasy, and the occasional steampunk/dystopia.
When not working, Isabel can usually be found reading or wandering a bookstore. Some of her favorite books include The Hunger Games, Pride and Prejudice and The Mysterious Benedict Society. 
Isabel would like you to submit a covering letter, 1 -2 page synopsis and the first 5,000 words of your completed manuscript in a single word document.
(In addition to the paid sessions, Isabel is kindly offering one free session for low income/under-represented writers. Please email agent121@iaminprint.co.uk to apply, outlining your case for this option which is offered at the discretion of I Am In Print). 
By booking you understand you need to conduct an internet connection test with I Am In Print prior to the event. You also agree to email your material in one document to reach I Am In Print by the stated submission deadline and note that I Am In Print take no responsibility for the advice received during your agent meeting.
The submission deadline is: Monday 16 September 2024

I Am In Print

TWO SPACES LEFT! 30th September Isabel Lineberry #Agent121. Looking for: YA, NEW ADULT & ADULT ROMANCE

Are you tired of frustrating conversations where you can't get your point across properly to people? Do you revert to sending an email rather than picking up the phone? Does the thought of talking to a room full of people fill you with fear? Are you still feeling ‘on the spot’ and overwhelmed by the increasingly complex virtual environment you’re working and communicating in?
The good news is you're not on your own!
This is common amongst many professionals where communication is critical to success.
How would it feel to join or walk into a meeting with the confidence of knowing you can engage everyone immediately? What if you could identify simple ways to adapt your style to communicate more effectively with different people's behaviours? What if this meant better relationships, more collaboration, happier customers and better business?
All you need to know to transform your communication skills can be gained at this engaging and interactive workshop event.

The Hub Events

Attending this programme will give you the knowledge and skills to transform your communication skills immediately, having learnt:

The pros and cons of different communication channels and when best to use them
The power of communicating through words, sound and body language
Why people behave and communicate differently and how to recognise and adapt to their style
What someone's natural behavioural style means when it comes to making decisions
How to increase sales through better and more personalised communication
How to engage better with audiences of all sizes when presenting

How to Communicate with Impact 

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			<h2>Description</h2>		</div>
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			<p>The Managing Difficult Conversation course is an attempt to demonstrate how to master difficult conversations at work. In particular, difficult conversations transpire in all spheres of our life, and they surely are at the core of our professional life. Difficult conversations are a significant part of every leader's job.</p>		</div>
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										<span>Understand the circumstances that lead to difficult conversations.</span>
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										<span>Learners of all backgrounds and qualifications looking for relevant qualifications can enroll in this course. </span>
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										<span>High-quality e-learning content. </span>
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										<span>Course completion certificate.</span>
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										<span>Learn practical ways of handling difficult conversations.</span>
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										<span>Perfect course for managers who are responsible to help every team member improve.</span>
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                                <h2>Course Curriculum</h2>
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					<td>Introduction - Welcome from Alan Stevens</td>
					<td><span>FREE</span> </td>
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					<td colspan="4"><strong>Difficult Conversations</strong></td>
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					<td>Why Are Some Conversations Difficult?</td><td><span>🕐 00:02:00</span></td>
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					<td>Set-Up and Room Layout</td><td><span>🕐 00:03:00</span></td>
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					<td>How to Start the Conversation</td><td><span>🕐 00:02:00</span></td>
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					<td>Ask Open and Supportive Questions</td><td><span>🕐 00:02:00</span></td>
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					<td>Focus on Facts, Not Personalities</td><td><span>🕐 00:01:00</span></td>
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					<td>Exploring Alternative Solutions</td><td><span>🕐 00:01:00</span></td>
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					<td>Summary - What We've Covered</td><td><span>🕐 00:01:00</span></td>
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					<td>Thank You and Next Steps</td><td><span>🕐 00:01:00</span></td>
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					<td>Mock Exam - Managing Difficult Conversations</td><td><span>🕐 00:20:00</span></td>
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					<td colspan="4"><strong>Final Exam</strong></td>
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					<td>Final Exam - Managing Difficult Conversations</td><td><span>🕐 00:20:00</span></td>
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					<td colspan="4"><strong>Order Your Certificate</strong></td>
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					<td>Order Your Certificate</td><td><span>🕐 00:00:00</span></td>
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Skill Up

Online Course Marketing

Meeting Skills

Master Your Emotions

Counselling Skills

Dealing With Difficult Customers

Management Skills

Description The Managing Difficult Conversation course is an attempt to demonstrate how to master difficult conversations at work. In particular,

Managing Difficult Conversations

<h3 id="isPasted" fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Do you struggle with giving tricky feedback? Saying something important that you think others won&#39;t want to hear? Standing up for yourself and sharing your thoughts or needs? You are NOT alone! Having worked in a support role for a decent sized employer in the UK for over a decade, we KNOW that this is a challenge for many: a silent struggle that often goes untackled, unsupported and unresolved. Worse still, this is not a status quo without cost. It costs teams, departments and businesses in lost talent, efficiency and poor mental health. It costs YOU too; stress, anxiety, overwork and challenging relationships.</strong></strong></h3><h3 fr-original-style="" style="box-sizing: border-box;">We know there&#39;s a better way and we&#39;d like to share the core concepts with you! We won&#39;t be telling you what to do; that won&#39;t work. What we will be doing is sharing insights, tools and strategies that will allow you to build your confidence and develop your own &#39;tool kit&#39; for the trickier conversations in your life.</h3><h4 fr-original-style="" style="box-sizing: border-box;">We&#39;ll be exploring:</h4><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;">Essential information about humans and stuff that&#39;s hard to hear</em></em><br fr-original-style="" style="box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;">Getting clear about the issue</em></em><br fr-original-style="" style="box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;">ABC Messaging</em></em><br fr-original-style="" style="box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;">Moving forward</em></em><br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Here&#39;s what some of our delegates thought:</strong></strong></p><blockquote fr-original-style="" style="border-left: 2px solid rgb(94, 53, 177); color: rgb(94, 53, 177); margin-left: 0px; padding-left: 5px; box-sizing: border-box;">&#39;5 stars! This session is a great introduction to how having difficult conversations can create a more open and honest culture in an organisation.&#39;</blockquote><blockquote fr-original-style="" style="border-left: 2px solid rgb(94, 53, 177); color: rgb(94, 53, 177); margin-left: 0px; padding-left: 5px; box-sizing: border-box;">&#39;5 Stars! Great session lots of practical examples given and frameworks to support reframing going forward.&#39;</blockquote><blockquote fr-original-style="" style="border-left: 2px solid rgb(94, 53, 177); color: rgb(94, 53, 177); margin-left: 0px; padding-left: 5px; box-sizing: border-box;">&#39;5 Stars.I have been on a few webinars now and have always learnt so much. The content is delivered in an engaging way and I like that there are discussions that happen throughout - gives it a good balance of listening and discussion. I will forever recommend webinars from The Happy Human and look forward to any further upcoming webinars.&#39;</blockquote><h3 fr-original-style="" style="box-sizing: border-box;">This is an interactive workshop to give you the opportunity to think, explore and share your challenges and thoughts. You&#39;ll work in very small groups and we&#39;ll be considerate and respectful of personal preferences throughout. We know that&#39;s tough for some, but here&#39;s the rub - communication is something we can only get better at if we practice it out loud. We hope you&#39;ll give us a chance to show you what a difference a little support and kindness can make!</h3><h4 fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></h4><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p>

A Manager's Guide To Challenging Conversations and How to Have Them Well

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Do you avoid difficult conversations?&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Maybe you avoid certain topics or uncomfortable conversations with certain people.&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Whatever the reason, avoiding &#39;clearing the air&#39; will almost always have long term, negative consequences. Even if you can&#39;t see the impact of not dealing with the pressing issue, the resentment can build up until one day, someone will explode.&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">During this two hour session, we will look at:</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">What is a difficult conversation?</li><li fr-original-style="" style="box-sizing: border-box;">What makes difficult conversations even more difficult?</li><li fr-original-style="" style="box-sizing: border-box;">How to prepare for difficult conversations</li><li fr-original-style="" style="box-sizing: border-box;">Understanding and managing emotions - awareness</li><li fr-original-style="" style="box-sizing: border-box;">Seeking help</li><li fr-original-style="" style="box-sizing: border-box;">Providing constructive feedback</li></ul><div fr-original-style="" style="box-sizing: border-box;">After the session, you will be able to recognise your own barriers to approaching difficult conversations, prepare for meetings to minimise negative outcomes and manage emotions, both yours and the other persons more effectively.&nbsp;</div><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p>

Neupauer Ltd

Conflict Resolution

Conflict Management

Workplace Communication

Business Relationship Management (BRM)

Communication Skills

Do you avoid difficult conversations? 
"When you avoid them you trade short term discomfort for long-term dysfunction."
Is it worth it? Join our session to learn how to tackle difficult conversations 


How to tackle difficult conversations 

<h2>Mastering Critical Conversations: On-Demand</h2>
<p>We will explore various obstacles to delivering 'challenging' messages effectively, including those that come from the external environment as well as those we encounter internally.</p>
<p>After gaining insight into the brain science behind the biology of conflict and emotion, we will then examine a 5-step framework for delivering difficult messages. Paired and small group activities comprise a large portion of this interactive course, which culminates in a role play.</p><h3>What You Will Learn</h3>
<p>At the end of this program, you will be able to:</p>
<ul>
<li>Recognize how a perceived threat by the brain translates into a physiological response of fight, flight, or freeze</li>
<li>Utilize various techniques to mitigate an 'amygdala hijack' state</li>
<li>Leverage a 5-step model to deliver 'challenging' news effectively</li>
</ul><section>
                    <h3>Managing Difficult Conversations</h3><ul><li>Obstacles to managing difficult conversations</li><li>Understanding human nature</li></ul><h3>Brain Science and the Biology of Emotion</h3><ul><li>The unique challenge of social and emotional learning</li><li>The limbic system and the amygdala hijack</li><li>Self-regulation strategy for the amygdala hijack</li></ul><h3>Delivering Challenging Messages</h3><ul><li>Managing difficult conversations</li><li>5 steps for delivering a challenging message</li><li>Verbal active listening techniques</li><li>Preparing to deliver a challenging message (scenarios)</li></ul><h3>Conversations Involving Emotion and Conflict</h3><ul><li>Two types of conflict</li><li>Spectrum of responses to conflict</li><li>Psychological type preferences and conflict</li><li>Creating an action plan</li></ul>


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