5281 Courses delivered Online

Learn how to deal with, and prevent, communication problems. Includes Identifying Problems, Opposition & Conflict, Difficult Messages, Assertiveness & Intimidation, Best Practices.

Learn the vital core skills of questioning and listening skills, and face-to-face communication. Includes Verbal Skills & Asking Questions, Open & Closed Questions, The Funnel, Active Listening, Face‐to‐Face Communication, Rules for Success

Learn telephone and written communication skills, as well as how to create an effective social media profile. Includes Better Telephone Communication, Overcoming Challenges on the Phone, Writing Structure & Quick Tips, Social Media Basics.

Learn how good communication works, and how your style relates to this. Includes Rules of Communication, Your Communication Style, Your Self Image, Clarifying Objectives, Reviewing Your Assumptions.

This course is ideal for line managers who conduct appraisals for team members. The focus is on the conversations you will have in appraisals and how you can make them a positive experience for you, your employee and the organisation.