Name: Administrative Management
Price: 12 GBP
Availability: InStock

<p><strong>Unlock the gateway to effective business leadership with our comprehensive "Education for Business Managers and Administrators" course. Dive into the intricacies of office administration, business process management, and leadership enhancement. </strong></p><p>From mastering business etiquette and writing skills to honing negotiation techniques and risk management, this Education for Business Managers and Administrators course equips you with a robust skill set.</p><p>Elevate your organisational, communication, and talent management skills while navigating the nuances of employee motivation and conflict resolution. With 13 modules meticulously designed to empower, this Education for Business Managers and Administrators course is your key to thriving in the dynamic realm of business management.</p><p><strong>Key Features</strong></p><p>This Education for Business Managers and Administrators course includes the following offers: </p><ul><li>Accredited by CPD</li><li>Instant e-certificate</li><li>Fully online, interactive course with audio voiceover</li><li>Self-paced learning and laptop, tablet, smartphone-friendly</li><li>24/7 Learning Assistance</li><li>Discounts on bulk purchases</li></ul><p><strong>Learning Outcomes</strong></p><p>After Completing this Education for Business Managers and Administrators course, you will able to: </p><ul><li>Develop efficient office administration strategies for streamlined operations.</li><li>Implement effective business processes to enhance organisational productivity.</li><li>Elevate leadership performance through proven management techniques.</li><li>Demonstrate polished business etiquette in diverse professional settings.</li><li>Craft compelling business documents with advanced writing skills.</li><li>Master the art of communication, negotiation, and risk management in business.</li></ul><p><strong>Course Curriculum</strong></p><p><strong>Education for Business Managers and Administrators</strong></p><ul><li>Module 01: Introduction to Office Administration </li><li>Module 02: Business Process Management </li><li>Module 03: Improving Management and Leadership Performance </li><li>Module 04: Business Etiquette </li><li>Module 05: Business Writing Skills </li><li>Module 06: Business Telephone Skills </li><li>Module 07: Organisational Skills </li><li>Module 08: Communication Skills </li><li>Module 09: Negotiation Techniques </li><li>Module 10: Talent Management </li><li>Module 11: Motivating Employees </li><li>Module 12: Managing Conflict </li><li>Module 13: Risk Management </li></ul><p><strong>Accreditation</strong></p><p>This Education for Business Managers and Administrators course is CPD Accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field.</p><p><strong>Certification</strong></p><p>Once you've successfully completed your Education for Business Managers and Administrators course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99).</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        10 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>This course is ideal for all employees or anyone who genuinely wishes to learn more about Education for Business Managers and Administrators basics.Aspiring Business Managers</p><ul><li>Entry-level Administrators</li><li>Emerging Leaders</li><li>Corporate Professionals</li><li>Administrative Assistants</li><li>Entrepreneurs</li><li>Team Supervisors</li><li>HR Personnel</li></ul>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>No prior degree or experience is required to enrol in this Education for Business Managers and Administrators course.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <ul><li>Office Manager</li><li>Business Analyst</li><li>Team Leader</li><li>Human Resources Coordinator</li><li>Executive Assistant</li><li>Project Manager</li></ul>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Digital certificate</h4>
        <p>
            Digital certificate -
            Included
        </p>
        <h4>Hard copy certificate</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div><p>You will get the hard copy certificates for Free! The delivery charge of the hard copy certificate inside the UK is £3.99 each.</p></div>

                        </div>

Training Express

Education for Business Managers and Administrators Course

General Admission

<p><strong>Administration Assistant Diploma course teaches you everything on the topic thoroughly from scratch so you can claim a certificate of achievement for free to showcase your achievement in professional life. This Administration Assistant Diploma course is a comprehensive, instructor-guided course, designed to provide a detailed understanding of the nature of the related sector and your key roles within it.</strong></p> <p>To become successful in your profession, you must have a specific set of skills to succeed in today's competitive world. In this in-depth training course, you will develop the most in-demand skills to kickstart your career, as well as upgrade your existing knowledge &amp; skills.</p> <p>The training materials of this course are available online for you to learn at your own pace and fast-track your career with ease.</p> <p><strong>Key Features of the Administration Assistant Diploma Course :</strong></p> <ul> <li>Instant e-certificate</li><li>Fully online, interactive course with audio voiceover</li><li>Developed by qualified professionals in the field</li><li>Self-paced learning and laptop, tablet, smartphone-friendly</li><li>24/7 Learning Assistance</li><li>Discounts on bulk purchases</li></ul> <p><strong>*** Additional Gifts ***</strong></p> <ul> <li><strong>Free Life Coaching Course</strong></li></ul> <p>*** (Offer Ends Soon) ***</p><p><strong>Course Curriculum</strong></p> <p>The detailed curriculum outline of our Administration Assistant Diploma course is as follows:</p> <p><strong>***Administration Assistant Diploma***</strong></p> <ul> <li>Introduction to Admin Support Assistant</li><li>Introduction to Personal Assistant</li><li>Introduction to Office Administration</li><li>Skills of an Effective Administrator</li><li>Introduction to Reception and Receptionist</li><li>Business Telephone Skills</li><li>Representing Your Boss and Company</li><li>Business Etiquette</li><li>Mail Services and Shipping</li><li>Travel Arrangements</li><li>Organising Meeting and Conferences</li><li>Diary Management and Note taking</li><li>Time Management</li><li>Record Keeping and Filing Systems</li><li>Business Writing Skills</li><li>Organisational Skills</li><li>Communication Skills</li><li>Customer Service</li><li>Effective Planning and Scheduling</li><li>Invoicing Petty Cash</li></ul> <p><strong>Accreditation</strong></p> <p>All of our courses, including this Administration Assistant Diploma course<strong>, </strong>are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field.</p> <p><strong>Certification</strong></p> <p>Once you've successfully completed your Administration Assistant Diploma course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.</p> <p><strong>Assessment</strong></p> <p>At the end of the course, there will be an online assessment, which you will need to pass to complete the course. Answers are marked instantly and automatically, allowing you to know straight away whether you have passed. If you haven't, there's no limit on the number of times you can take the final exam. All this is included in the one-time fee you paid for the course itself.</p><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                             <p>Anyone with a knack for learning new skills can take this Administration Assistant Diploma course. While this comprehensive training is popular for preparing people for job opportunities in the relevant fields, it also helps to advance your career for promotions.</p> 
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Digital certificate -
            Included
        </p>
        <h4>Certificate of completion</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div> <p>You will get the hard copy certificates for Free! The delivery charge of the hard copy certificate inside the UK is £3.99 each.</p> </div>

                        </div>

Administration Assistant Diploma Course

<p><strong> The MOST DEMANDED PATHWAY are WAITING for YOU </strong></p><p>Service Helpdesk &amp; Technical Support course is for those who want to advance in this field. Throughout this course, you will learn the essential skills and gain the knowledge needed to become well versed in Service Helpdesk &amp; Technical Support.</p><p>Our course starts with the basics of Service Helpdesk &amp; Technical Support and gradually progresses towards advanced topics. Therefore, each lesson of this Service Helpdesk &amp; Technical Support is intuitive and easy to understand.</p><p><strong>Service Helpdesk &amp; Technical Support Learning Outcomes:</strong></p><ul><li>Learn how to manage voicemails and interoffice calls.</li><li>There are several phone etiquette rules you should review.</li><li>How to get better at making business calls.</li><li>Relationship-building techniques over the phone.</li><li>How to deal with a stiff collar and active listening.</li><li>Editing internal business transactions.</li><li>Using the phone to troubleshoot, putting record-keeping and file processes in place.</li><li>Learn about communication and organisational skills.</li><li>How to create timetables and plans that work.</li></ul><p><strong>Along with the Service Helpdesk &amp; Technical Support course, you also get:</strong></p><ul><li>Lifetime Access</li><li>Unlimited Retake Exam &amp; Tutor Support</li><li>Easy Accessibility to the Course Materials</li><li>100% Learning Satisfaction Guarantee</li></ul><p><strong><u>Curriculum Breakdown of the Course:-</u></strong></p><ul><li>Managing Interoffice Calls and Voicemail</li><li>Aspects of Phone Etiquette</li><li>Business Telephone Skills</li><li>Building Rapport Over the Phone</li><li>Inbound and Outbound Calls</li><li>Active Listening and Managing Tough Callers</li><li>Mail Services and Shipping</li><li>Intra Organisation Dealings</li><li>Problem-Solving over the Phone</li><li>Record Keeping and Filing Systems</li><li>Business Writing Skills</li><li>Organisational Skills</li><li>Communication Skills</li><li>Customer Relationship Management</li><li>Effective Planning and Scheduling</li><li>Invoicing/Petty Cash</li></ul><p>Each topic has been designed to deliver more information in a shorter amount of time. This makes it simple for the learners to understand the fundamental idea and apply it to diverse situations.</p><p><strong><u>Certification</u></strong></p><ul><li><em>CPD Accredited (CPD QS) Certificate </em></li><li><em>Digital (PDF) &amp; Hardcopy certificates are available</em></li></ul><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        10 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>Anyone from any background can enrol in this Service Helpdesk &amp; Technical Support course.</p>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>To enrol in this Service Helpdesk &amp; Technical Support course, all you need is a basic understanding of the English Language and an internet connection.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>After completing this course, you can explore trendy and in-demand jobs related to Service Helpdesk &amp; Technical Support, such as-</p><ul><li>Customer Service</li><li>Call Center Operator</li><li>Emergency Caretaker</li><li>Office Executive</li><li>Production Manager</li></ul>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Digital certificate -
            Included
        </p>
            <div> <p><strong>Get a CPD accredited PDF certificate for Free.</strong></p> </div>
        <h4>Certificate of completion</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div> <p><strong>Get a CPD accredited PDF certificate for Free.</strong></p><p>After successfully completing this Service Helpdesk &amp; Technical Support course, you get <strong>a PDF and a hardcopy certificate for free</strong>. The delivery charge of the hardcopy certificate inside the UK is £3.99 and international students need to pay £9.99 to get their hardcopy certificate.</p> </div>

                        </div>

Compliance Central

Service Helpdesk & Technical Support

<p>Are you looking to enhance your Reception Manager skills? If yes, then you have come to the right place. Our comprehensive course on Reception Manager will assist you in producing the best possible outcome by mastering the Reception Manager skills.</p><p>The Reception Manager course is for those who want to be successful. In the Reception Manager course, you will learn the essential knowledge needed to become well versed in Reception Manager.</p><p>Our Reception Manager course starts with the basics of Reception Manager and gradually progresses towards advanced topics. Therefore, each lesson of this Reception Manager course is intuitive and easy to understand.</p><p><strong>Why would you choose the Reception Manager course from Compliance Central:</strong></p><ul><li>Lifetime access to Reception Manager course materials</li><li>Full tutor support is available from Monday to Friday with the Reception Manager course</li><li>Learn Reception Manager skills at your own pace from the comfort of your home</li><li>Gain a complete understanding of Reception Manager course</li><li>Accessible, informative Reception Manager learning modules designed by experts</li><li>Get 24/7 help or advice from our email and live chat teams with the Reception Manager</li><li>Study Reception Manager in your own time through your computer, tablet or mobile device.</li><li>A 100% learning satisfaction guarantee with your Reception Manager Course</li></ul><p><strong> Reception Manager </strong></p><p><strong>Curriculum Breakdown of the Reception Manager Course</strong></p><p><strong>Course Outline:</strong></p><ul><li>Module 01: Introduction to Reception and Receptionist</li><li>Module 02: Business Telephone Skills</li><li>Module 03: Representing Your Boss and Company</li><li>Module 04: Mail Services and Shipping</li><li>Module 05: Travel Arrangements</li><li>Module 06: Organising Meeting and Conferences</li><li>Module 07: Time Management</li><li>Module 08: Record Keeping and Filing Systems</li><li>Module 09: Business Writing Skills</li><li>Module 10: Organisational Skills</li><li>Module 11: Communication Skills</li><li>Module 12: Customer Service</li><li>Module 13: Effective Planning and Scheduling</li><li>Module 14: Invoicing/Petty Cash</li></ul><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        10 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>The Reception Manager course helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in Reception Manager. It is also great for professionals who are already working in Reception Manager and want to get promoted at work.</p>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>To enrol in this Reception Manager course, all you need is a basic understanding of the English Language and an internet connection.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <ul><li>Hotel Front Desk Manager: £25,000 to £40,000 per year</li><li>Customer Service Manager: £30,000 to £50,000 per year</li><li>Event Coordinator: £22,000 to £35,000 per year</li><li>Guest Relations Manager: £28,000 to £45,000 per year</li><li>Office Manager: £25,000 to £40,000 per year</li><li>Concierge Manager: £28,000 to £45,000 per year</li></ul>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>CPD Accredited PDF Certificate</h4>
        <p>
            Digital certificate -
            Included
        </p>
            <div><p><strong>CPD Accredited PDF Certificate</strong></p></div>
        <h4>CPD Accredited Hard Copy Certificate</h4>
        <p>
            Hard copy certificate -
            £10.79
        </p>
            <div><p><strong>CPD Accredited Hard Copy Certificate</strong></p><p><strong>Delivery Charge:</strong></p><p>Inside the UK: Free</p><p>Outside of the UK: £9.99 each</p></div>

                        </div>

Reception Manager - Front Desk Management and Customer Service

<h1><b>Overview</b></h1>
<p><b>Uplift Your Career &amp; Skill Up to Your Dream Job - Learning Simplified From Home!</b></p>
<p><span>Kickstart your career &amp; boost your employability by helping you discover your skills, talents, and interests with our special </span><b>Admin Support Assistant</b><span> Course. You'll create a pathway to your ideal job as this course is designed to uplift your career in the relevant industry. It provides the professional training that employers are looking for in today's workplaces.</span></p>
<p><span>The </span><b>Admin Support Assistant</b><span>  Course is one of the most prestigious training offered at </span><b>Skillwise </b><span>and is highly valued by employers for good reason. This </span><b>Admin Support Assistant</b><span>  Course has been designed by industry experts to provide our learners with the best learning experience possible to increase their understanding of their chosen field.</span></p>
<p><span>This </span><b>Admin Support Assistant</b><span>  Course, like every one of Skillwise's courses, is meticulously developed and well-researched. Every one of the topics is divided into elementary modules, allowing our students to grasp each lesson quickly.</span></p>
<p><span>At </span><b>Skillwise</b><span>, we don't just offer courses; we also provide a valuable teaching process. When you buy a course from </span><b>Skillwise</b><span>, you get unlimited Lifetime access with 24/7 dedicated tutor support.</span></p>
<h3><b>Why buy this Admin Support Assistant ?</b></h3>
<ol>
<li><span>Lifetime access to the course forever</span></li>
<li><b>Digital Certificate, Transcript, and student ID </b><span>are all included in the price</span></li>
<li><span>Absolutely no hidden fees</span></li>
<li><span>Directly receive </span><b>CPD Quality Standard-accredited</b><span> qualifications after course completion</span></li>
<li><span>Receive one-to-one assistance every weekday from professionals</span></li>
<li><span>Immediately receive the PDF certificate after passing.</span></li>
<li><span>Receive the original copies of your certificate and transcript on the next working day</span></li>
<li><span>Easily learn the skills and knowledge from the comfort of your home</span></li>
</ol>
<h1><b>Certification</b></h1>
<p><span>After studying the course materials of the </span><b>Admin Support Assistant</b><span>  there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the PDF certificate for free. Original Hard Copy certificates need to be ordered at an additional cost of £8.</span></p>
<h1><b>Who is this course for?</b></h1>
<p><span>This </span><b>Admin Support Assistant</b><span>  course is ideal for</span></p>
<ul>
<li><span>Students</span></li>
<li><span>Recent graduates</span></li>
<li><span>Job Seekers</span></li>
<li><span>Anyone interested in this topic</span></li>
<li><span>People already work in relevant fields and want to polish their knowledge and skills.</span></li>
</ul>
<h1><b>Prerequisites</b></h1>
<p><span>This </span><b>Admin Support Assistant</b><span>  does not require you to have any prior qualifications or experience. You can just enrol and start learning. This </span><b>Admin Support Assistant</b><span>  was made by professionals and it is compatible with all PCs, Macs, tablets, and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection.</span></p>
<h1><b>Career path</b></h1>
<p><span>As this course comes with multiple courses included as a bonus, you will be able to pursue multiple occupations. This </span><b>Admin Support Assistant</b><span>  is a great way for you to gain multiple skills from the comfort of your home.</span></p>
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                                                            Module 1: Introduction to Admin Support Assistant                                                        </div>
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                                                            00:34:00                                                        </div>
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                                                            00:19:00                                                        </div>
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                                                            00:34:00                                                        </div>
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                                                            00:25:00                                                        </div>
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                                                            Module 7: Organising Meeting and Conferences                                                        </div>
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                                                            00:25:00                                                        </div>
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                                                            Module 8: Diary Management and Note taking                                                        </div>
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                                                            00:21:00                                                        </div>
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                                                            Module 9: Time Management                                                        </div>
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                                                            00:35:00                                                        </div>
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                                                            Module 10: Record Keeping and Filing Systems                                                        </div>
                                                        <div>
                                                            00:30:00                                                        </div>
                                                    </li>
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                                                            Module 11: Business Writing Skills                                                        </div>
                                                        <div>
                                                            00:42:00                                                        </div>
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                                                            Module 12: Organisational Skills                                                        </div>
                                                        <div>
                                                            00:25:00                                                        </div>
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                                                            Module 13: Communication Skills                                                        </div>
                                                        <div>
                                                            00:27:00                                                        </div>
                                                    </li>
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                                                            Module 14: Customer Service                                                        </div>
                                                        <div>
                                                            00:18:00                                                        </div>
                                                    </li>
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                                                            Module 15: Effective Planning and Scheduling                                                        </div>
                                                        <div>
                                                            00:48:00                                                        </div>
                                                    </li>
                                                                                                        <li>
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                                                            Module 16: Invoicing/Petty Cash                                                        </div>
                                                        <div>
                                                            00:27:00                                                        </div>
                                                    </li>
                                                    
                                            </ul>
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                                                    Final Exam                                                </h4>
                                            
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SkillWise

Admin Support Assistant

<h1><b>Overview</b></h1>
<p><b>Uplift Your Career &amp; Skill Up to Your Dream Job - Learning Simplified From Home!</b></p>
<p><span>Kickstart your career &amp; boost your employability by helping you discover your skills, talents, and interests with our special </span><b>Administrative Management</b><span> Course. You'll create a pathway to your ideal job as this course is designed to uplift your career in the relevant industry. It provides the professional training that employers are looking for in today's workplaces.</span></p>
<p><span>The </span><b>Administrative Management</b><span>  Course is one of the most prestigious training offered at </span><b>Skillwise </b><span>and is highly valued by employers for good reason. This </span><b>Administrative Management</b><span>  Course has been designed by industry experts to provide our learners with the best learning experience possible to increase their understanding of their chosen field.</span></p>
<p><span>This </span><b>Administrative Management</b><span>  Course, like every one of Skillwise's courses, is meticulously developed and well-researched. Every one of the topics is divided into elementary modules, allowing our students to grasp each lesson quickly.</span></p>
<p><span>At </span><b>Skillwise</b><span>, we don't just offer courses; we also provide a valuable teaching process. When you buy a course from </span><b>Skillwise</b><span>, you get unlimited Lifetime access with 24/7 dedicated tutor support.</span></p>
<h3><b>Why buy this Administrative Management ?</b></h3>
<ol>
<li><span>Lifetime access to the course forever</span></li>
<li><b>Digital Certificate, Transcript, and student ID </b><span>are all included in the price</span></li>
<li><span>Absolutely no hidden fees</span></li>
<li><span>Directly receive </span><b>CPD Quality Standard-accredited</b><span> qualifications after course completion</span></li>
<li><span>Receive one-to-one assistance every weekday from professionals</span></li>
<li><span>Immediately receive the PDF certificate after passing.</span></li>
<li><span>Receive the original copies of your certificate and transcript on the next working day</span></li>
<li><span>Easily learn the skills and knowledge from the comfort of your home</span></li>
</ol>
<h1><b>Certification</b></h1>
<p><span>After studying the course materials of the </span><b>Administrative Management</b><span>  there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the PDF certificate for free. Original Hard Copy certificates need to be ordered at an additional cost of £8.</span></p>
<h1><b>Who is this course for?</b></h1>
<p><span>This </span><b>Administrative Management</b><span>  course is ideal for</span></p>
<ul>
<li><span>Students</span></li>
<li><span>Recent graduates</span></li>
<li><span>Job Seekers</span></li>
<li><span>Anyone interested in this topic</span></li>
<li><span>People already work in relevant fields and want to polish their knowledge and skills.</span></li>
</ul>
<h1><b>Prerequisites</b></h1>
<p><span>This </span><b>Administrative Management</b><span>  does not require you to have any prior qualifications or experience. You can just enrol and start learning. This </span><b>Administrative Management</b><span>  was made by professionals and it is compatible with all PCs, Macs, tablets, and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection.</span></p>
<h1><b>Career path</b></h1>
<p><span>As this course comes with multiple courses included as a bonus, you will be able to pursue multiple occupations. This </span><b>Administrative Management</b><span>  is a great way for you to gain multiple skills from the comfort of your home.</span></p>
<h1></h1><div id="accordion"> 
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                                                    Administrative Management                                                </h4>
                                            
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                                                            Module 01: Introduction to Office Administration                                                        </div>
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                                                            00:16:00                                                        </div>
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                                                            Module 02: Skills of an Effective Administrator                                                        </div>
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                                                            00:17:00                                                        </div>
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                                                            Module 03: Business Etiquette                                                        </div>
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                                                            00:21:00                                                        </div>
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                                                            Module 04: Business Telephone Skills                                                        </div>
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                                                            Module 05: Representing Your Boss and Company                                                        </div>
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                                                            00:36:00                                                        </div>
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                                                            Module 06: Mail Services and Shipping                                                        </div>
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                                                            00:27:00                                                        </div>
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                                                            Module 07: Travel Arrangements                                                        </div>
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                                                            00:26:00                                                        </div>
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                                                            Module 08: Organising Meeting and Conferences                                                        </div>
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                                                            Module 09: Time Management                                                        </div>
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                                                            00:37:00                                                        </div>
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                                                            Module 10: Record Keeping and Filing Systems                                                        </div>
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                                                            00:30:00                                                        </div>
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                                                            Module 11: Business Writing Skills                                                        </div>
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                                                            00:42:00                                                        </div>
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                                                            Module 12: Organisational Skills                                                        </div>
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                                                            00:27:00                                                        </div>
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                                                            Module 13: Communication Skills                                                        </div>
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                                                            00:27:00                                                        </div>
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                                                            Module 14: Customer Service                                                        </div>
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                                                            00:18:00                                                        </div>
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                                                            Module 15: Effective Planning and Scheduling                                                        </div>
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                                                            00:48:00                                                        </div>
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                                                            Module 16: Invoicing/Petty Cash                                                        </div>
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                                                            00:29:00                                                        </div>
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                                                    Final Exam                                                </h4>
                                            
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Administrative Management

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	[vc_row][vc_column][vc_column_text]
<h3><b>Description: </b></h3>
<p><span>Do you work from home or need to make telephone calls for your job? Does your telephone etiquette need improving? This </span><b>Professional Telephone Receptionist Course</b><span> is ideal for aspiring receptionists, or telephone receptionists who wish to build their skills for career advancement.</span></p>
<p><span>Communication and customer service is an essential skill in any industry. Whether face to face or on the phone, being able to communicate professionally is a crucial aspect of any receptionist role. Throughout this telephone receptionist training course, you will learn how to be an effective communicator and will learn fundamental </span><b>verbal communication techniques</b><span>. </span></p>
<p><span>You will also learn essential time management and telephone skills for communicating with clients and colleagues on the telephone.  </span><b>Different forms of communication</b><span> will also be explored in this course, and you will also look into the challenges teleworkers face. Whether you're a call centre agent or professional receptionist, you will be a communication expert and more confident person on completion of this communication skills training course.</span></p>
<h3><b>Who is the course for?</b></h3>
<ul>
<li><span>Home-based receptionist and any communication or administrative specialists who need to learn how to become expert or professional with their telephone communication skills.</span></li>
<li><span>People who have an interest in learning how to become their own professional receptionist.</span></li>
</ul>
<h3><b>Entry Requirement:</b></h3>
<ul>
<li><span>This course is available to all learners, of all academic backgrounds. </span></li>
<li><span>Learners should be aged 16 or over to undertake the qualification.</span></li>
<li><span>Good understanding of English language, numeracy and ICT are required to attend this course.</span></li>
</ul>
<h3><b>Assessment:  </b></h3>
<ul>
<li><span>At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful.</span></li>
<li><span>Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. </span></li>
</ul>
<h3><b>Certification: </b></h3>
<ul>
<li><span>After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. </span></li>
<li><span>PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days.</span></li>
</ul>
<h3><b>Why choose us?</b></h3>
<ul>
<li><span>Affordable, engaging &amp; high-quality e-learning study materials;</span></li>
<li><span>Tutorial videos/materials from the industry leading experts;</span></li>
<li><span>Study in a user-friendly, advanced online learning platform;</span></li>
<li><span>Efficient exam systems for the assessment and instant result; </span></li>
<li><span>The UK &amp; internationally recognized accredited qualification;</span></li>
<li><span>Access to course content on mobile, tablet or desktop from anywhere anytime;</span></li>
<li><span>The benefit of career advancement opportunities;</span></li>
<li><span>24/7 student support via email.</span></li>
</ul>
<h3><b>Career Path:</b></h3>
<p><span>The Professional Telephone Receptionist Course is a useful qualification to possess, and would be beneficial for the following careers:</span></p>
<ul>
<li><span>Call Center Agent</span></li>
<li><span>Contact Operator</span></li>
<li><span>Customer Service Representative</span></li>
<li><span>Home-based Professional</span></li>
<li><span>Information Center Expert</span></li>
<li><span>Telemarketer and telesales</span></li>
<li><span>Telephone Researcher</span></li>
</ul>
[/vc_column_text][/vc_column][/vc_row]
		</div><table width="100%">				<tbody><tr>
					<td colspan="4"> Professional Telephone Receptionist Course</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module One - Getting Started</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Two - Core Skills Required</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Three - Self-Management (I)</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Four - Self-Management (II)</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Five - Time Management (I)</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Six - Time Management (II)</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Seven - Organizing and Planning (I)</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Eight - Organizing and Planning (II)</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Nine - Communication (I)</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Ten - Communication (II)</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Eleven - Additional Challenges</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Twelve - Wrapping Up</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Activities</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Professional Telephone Receptionist Course - Activities</td>
					<td> </td>
					<td><span><i></i> 00:00:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Mock Exam</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Mock Exam- Professional Telephone Receptionist Course</td>
					<td> </td>
					<td><span><i></i> 00:20:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Final Exam</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Final Exam- Professional Telephone Receptionist Course</td>
					<td> </td>
					<td><span><i></i> 00:20:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Certificate and Transcript</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Order Your Certificates and Transcripts</td>
					<td> </td>
					<td><span><i></i> 00:00:00</span></td>
				</tr>
				</tbody></table>

John Academy

Office Skills & Productivity

Professional Skills

Office Skills

Business Communication Skills

Professional Skills Course (PSC)

Trainers Course

Professional Telephone Receptionist Course

Janets

Secretarial & PA

Executive Personal Assistance

Secretarial & Shorthand

Executive Assistant

Executive Secretarial & PA

<p>Tired of browsing and searching for the course you are looking for? Can't find the complete package that fulfils all your needs? Then don't worry as you have just found the solution. Take a minute and look through this 14-in-1 extensive bundle that has everything you need to succeed in <strong>Administration</strong> and other relevant fields!</p><p>After surveying thousands of learners just like you and considering their valuable feedback, this all in one Administration bundle has been designed by industry experts. We prioritised what learners were looking for in a complete package and developed this in-demand Administration course that will enhance your skills and prepare you for the competitive job market.</p><p>Also, our Administration experts are available for answering your queries and help you along your learning journey. Advanced audiovisual learning modules of these courses are broken down into little chunks so that you can learn at your own pace without being overwhelmed by too much material at once.</p><p>Furthermore, to help you showcase your expertise in Administration, we have prepared a special gift of 1 hardcopy certificate and 1 PDF certificate for the title course completely free of cost. These certificates will enhance your credibility and encourage possible employers to pick you over the rest.</p><p><strong>This Administration Bundle Consists of the following Premium courses: </strong></p><ul><li><strong>Course 01: </strong>Business Administration Level 3</li><li><strong>Course 02: </strong>Paralegal</li><li><strong>Course 03: </strong>Law and Contracts - Level 2</li><li><strong>Course 04: </strong>Corporate Risk And Crisis Management</li><li><strong>Course 05: </strong>Performance Management</li><li><strong>Course 06: </strong>Quality Management</li><li><strong>Course 07: </strong>Conflict Management<strong><br /></strong></li><li><strong>Course 08: </strong>People Management Skills Level 3</li><li><strong>Course 09: </strong>Online Meeting Management<strong><br /></strong></li><li><strong>Course 10: </strong>Email Writing Training</li><li><strong>Course 11: </strong>Cross-Cultural Awareness Training</li><li><strong>Course 12: </strong>GDPR Data Protection Level 5</li><li><strong>Course 13: </strong>Level 2 Microsoft Office Essentials</li><li><strong>Course 14: </strong>Effective Communication Skills</li></ul><p><strong>Benefits you'll get choosing Apex Learning:</strong></p><ul><li>One payment, but lifetime access to 14 CPD courses</li><li>Certificates, student ID for the title course included in a one-time fee</li><li>Full tutor support available from Monday to Friday</li><li>Free up your time - don't waste time and money travelling for classes</li><li>Accessible, informative modules designed by expert instructors</li><li>Learn at your ease - anytime, from anywhere</li><li>Study the course from your computer, tablet or mobile device</li><li>CPD accredited course - improve the chance of gaining professional skills</li></ul><p>Curriculum of <strong>Bundle </strong></p><p><strong>Course 01: Business Administration Level 3</strong></p><ul><li>Representing Your Boss and Company</li><li>Skills of an Effective Administrator</li><li>Business Writing Skills</li><li>Communication Skills</li><li>Business Telephone Skills</li><li>Mail Services and Shipping</li><li>Travel Arrangements</li><li>Organising Meeting and Conferences</li><li>Time Management</li><li>Record Keeping and Filing Systems</li><li>Effective Planning and Scheduling</li></ul><p><strong>Course 02: Paralegal</strong></p><ul><li>Understanding the Concept of Paralegal</li><li>Key Legal Terminology</li><li>Effective Communication Skills for Paralegals</li><li>The Legal Workplace &amp; Professionals</li><li>Law &amp; Legal Systems</li><li>Contract &amp; Business Law</li><li>Property Law</li><li>Wills, Probate, Estate Law</li><li>Criminal Law</li><li>Common Paralegal Legal Matters</li><li>Human Rights</li><li>Conflict and Conflict Resolution</li><li>Professional Conduct and Ethics of Paralegals</li><li>Mandatory Knowledge Fields and Survival Tips for Paralegals</li></ul><p><strong>Course 03: Law and Contracts - Level 2</strong></p><ul><li>Introduction to UK Laws</li><li>Ministry of Justice</li><li>Agreements and Contractual Intention</li><li>Considerations and Capacities of Contact Laws</li><li>Terms within a Contract</li><li>Misinterpretations and Mistakes</li><li>Consumer Protection</li><li>Privity of Contract</li><li>Insurance Contract Laws</li><li>Contracts for Employees</li><li>Considerations in International Trade Contracts</li><li>Laws and Regulations for International Trade</li><li>Remedies for Any Contract Breach</li></ul><p><strong>Course 04: Crisis Management Course</strong></p><ul><li>Getting Started</li><li>Crisis</li><li>Workplace Violence</li><li>Myths</li><li>Escalation</li><li>Concerning Behaviors</li><li>Domestic Violence Indicator</li><li>Triggers of Workplace Violence</li><li>Conflict Dangers</li><li>Response</li><li>Strategies</li></ul><p><strong>Course 05: Supervisor Training Level 3</strong></p><ul><li>Introduction</li><li>Setting Expectations</li><li>Setting Goals</li><li>Assigning Work</li><li>Degrees of Delegation</li><li>Implementing Delegation</li><li>Providing Feedback</li><li>Managing Your Time</li><li>Resolving Conflict</li><li>Tips for Special Situations</li><li>A Survival Guide for the New Supervisor</li><li>Wrapping Up</li></ul><p><strong>Course 06: Quality Management</strong></p><ul><li>Introduction to Quality Management</li><li>Total Quality Management</li><li>Quality Measurement and Improvement</li><li>Quality Control</li><li>Understanding Customer Expectations and Needs</li><li>Six Sigma</li><li>Supply Chain Management</li><li>Quality Audits</li></ul><p><strong>Course 07: Conflict Management<br /></strong></p><ul><li>Unit 01: Introduction</li><li>Unit 02: Understand the Keys to Conflict</li><li>Unit 03: How Misunderstandings Arise and the Solution</li><li>Unit 04: Personality Types in Conflict</li><li>Unit 05: Escalation of Conflict</li><li>Unit 06: De-escalating Conflict</li><li>Unit 07: Closing Section</li></ul><p><strong>Course 08: Online Meeting Management</strong></p><ul><li>Planning and Preparation</li><li>Online Meeting Platforms</li><li>Meeting Etiquette and Tips</li></ul><p><strong>Course 09: Email Writing Training<br /></strong></p><ul><li>Module 1- E-Mail Communications</li><li>Module 2- Fundamentals of Writing Effective E-mails</li><li>Module 3- Manage Your E-mail</li><li>Module 4- Writing Styles and Tone</li><li>Module 5- Additional Tips for Writing Effective E-Mail</li><li>Module 6- Exercise Caution</li></ul><p><strong>Course 10: Cross-Cultural Awareness Training</strong></p><ul><li>Introduction to Cross-Cultural Awareness</li><li>Cross-Cultural Communication</li><li>Corporate Cross-Cultural Awareness</li><li>Cross-Cultural Design</li><li>Cross-Cultural Competency</li><li>Cultural Values</li><li>Working with and Managing a Culturally Diverse Team</li></ul><p><strong>Course 11: GDPR</strong></p><ul><li>GDPR Basics</li><li>GDPR Explained</li><li>Lawful Basis for Preparation</li><li>Rights and Breaches</li><li>Responsibilities and Obligations</li></ul><p><strong>Course 12: Level 2 Microsoft Office Essentials</strong></p><p><strong>Excel 2016</strong></p><ul><li>Getting Started with Microsoft Office Excel 2016</li><li>Performing Calculations</li><li>Modifying a Worksheet</li><li>Formatting a Worksheet</li><li>Printing Workbooks</li><li>Managing Workbooks</li></ul><p><strong>Word 2016</strong></p><ul><li>Getting Started with Word</li><li>Formatting Text and Paragraphs</li><li>Working More Efficiently</li><li>Managing Lists</li><li>Adding Tables</li><li>Inserting Graphic Objects</li><li>Controlling Page Appearance</li><li>Preparing to Publish a Document</li><li>Workbooks - Microsoft Word 2016 (Beginner)</li></ul><p><strong>PowerPoint 2016</strong></p><ul><li>PowerPoint Interface</li><li>Presentation Basics</li><li>Formatting</li><li>Inserting Options</li><li>Working with Objects</li><li>Table</li><li>Charts</li><li>Review and Presentatin</li></ul><p><strong>Access 2016</strong></p><ul><li>Introduction to Access</li><li>Modify Data</li><li>Working with Queries</li><li>Access Forms</li><li>Working with Reports</li></ul><p><strong>Course 13: Functional Skills IT</strong></p><ul><li>Introduction</li><li>Information Technology</li><li>Components of IT</li><li>Hardware</li><li>Operating System</li><li>Application/Software</li><li>Networking</li><li>Security</li><li>Traffic Flow &amp; Enterprise Level IT Components</li><li>Storage</li><li>Database</li><li>Virtualisation &amp; Cloud</li><li>Management &amp; Other IT Jobs</li></ul><p><strong>Course 14: Work Area Organisation for Increased Office Productivity</strong></p><ul><li>Introduction</li><li>Purge</li><li>Redistributing</li><li>Fences Software</li><li>Create Work Spaces</li><li>Proximity</li><li>Label What You Can</li><li>Move to Digital</li><li>Clean Your Desk Off</li><li>Multiple Inboxes</li><li>Mailings</li><li>Discard Dates</li><li>Magazines</li><li>File Weekly</li></ul><p><strong>How will I get my Certificate?</strong></p><p>After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement.</p><ul><li><strong>PDF Certificate: Free (For The Title Course)</strong></li><li><strong>Hard Copy Certificate: Free (For The Title Course)</strong></li></ul><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        145 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>Anyone from any background can enrol in this bundle.</p>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>Our course is fully compatible with PCs, Macs, laptops, tablets and Smartphone devices.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>Having this course expertise will increase the value of your CV and open you up to multiple job sectors.</p>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Digital certificate -
            Included
        </p>
            <div> <p>You will get the PDF Certificate for the title course (<strong>Business Administration Level 3</strong>) absolutely Free!</p> </div>
        <h4>Certificate of completion</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div> <p>You will get the Hard Copy certificate for the title course (<strong>Business Administration Level 3</strong>) absolutely Free! Other Hard Copy certificates are available for £10 each. </p><p>Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.</p> </div>

                        </div>

Apex Learning

Administration Courses

<div>
						<div>
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					<p><span>This comprehensive course on <strong>Administrative Management </strong></span><span>will deepen your understanding on this topic.</span></p><p><span>After successful completion of this course you can acquire the required skills in this sector. This <strong>Administrative Management</strong></span><b> </b><span>comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market.   </span></p><p><span>So enrol in this course today to fast-track your career ladder.</span></p>					</div>
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			<h2>How will I get my certificate?</h2>		</div>
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					<p><span>You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate.</span></p>					</div>
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			<h2>Who is This course for?</h2>		</div>
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					<p><span>There is no experience or previous qualifications required for enrolment on this <strong>Administrative Management</strong></span><span>. It is available to all students, of all academic backgrounds.</span></p>					</div>
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			<h2>Requirements</h2>		</div>
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					<p><span>Our <strong>Administrative Management</strong></span><span> is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G.</span></p><p><span>There is no time limit for completing this course, it can be studied in your own time at your own pace.</span></p>					</div>
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			<h2>Career Path</h2>		</div>
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					<p><span>Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to-</span></p><ul><li><span>Open doors of opportunities</span></li><li><span>Increase your adaptability</span></li><li><span>Keep you relevant</span></li><li><span>Boost confidence</span></li></ul><p><span>And much more!</span></p>					</div>
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					</div> <h3>Course Curriculum</h3><div><p>3 sections • 18 lectures • 08:09:00 total length</p></div><div><div><div><div><div><div><div><p>•Module 01: Introduction to Office Administration: 00:16:00</p></div><div><div><p>•Module 02: Skills of an Effective Administrator: 00:17:00</p></div><div><div><p>•Module 03: Business Etiquette: 00:21:00</p></div><div><div><p>•Module 04: Business Telephone Skills: 00:21:00</p></div><div><div><p>•Module 05: Representing Your Boss and Company: 00:36:00</p></div><div><div><p>•Module 06: Mail Services and Shipping: 00:27:00</p></div><div><div><p>•Module 07: Travel Arrangements: 00:26:00</p></div><div><div><p>•Module 08: Organising Meeting and Conferences: 00:27:00</p></div><div><div><p>•Module 09: Time Management: 00:37:00</p></div><div><div><p>•Module 10: Record Keeping and Filing Systems: 00:30:00</p></div><div><div><p>•Module 11: Business Writing Skills: 00:42:00</p></div><div><div><p>•Module 12: Organisational Skills: 00:27:00</p></div><div><div><p>•Module 13: Communication Skills: 00:27:00</p></div><div><div><p>•Module 14: Customer Service: 00:18:00</p></div><div><div><p>•Module 15: Effective Planning and Scheduling: 00:48:00</p></div><div><div><p>•Module 16: Invoicing/Petty Cash: 00:29:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Mock Exam - Administrative Management: 00:20:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Final Exam - Administrative Management: 00:20:00</p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>

Business Administration

Office Management

Commercial & Contract Management Certification Program (CCM)

Office Administration

Diploma in Management Studies (DMS)

Business Admin

Overview
★★ 24 Hour Limited Time Flash Sale ★★
Telephone Skills at QLS Level 2
***Key Features of Telephone Skills at QLS Level 2***
Free QLS Certificate
Free CPD PDF Certificate + Transcript
Are you ready to master the art of effective communication through the Telephone? Our comprehensive Diploma in Telephone communication at QLS Level 5 is crafted to transform your telephonic skills, making you proficient and confident in managing all types of calls. The ability to communicate effectively over the Telephone is crucial in today’s fast-paced world, and this course is your gateway to mastering this essential skill.
In the realm of Telephone communication, clarity and confidence are paramount. This course delves into the nuances of Telephone etiquette, customer service, and professional communication. Whether you're handling customer inquiries, making business calls, or managing client relationships, the Diploma in Telephone equips you with the knowledge to excel. You'll learn how to navigate difficult conversations, ensure customer satisfaction, and convey messages clearly and professionally.
Beyond theoretical understanding, the Diploma in Telephone includes different insights and essential applications. You'll develop techniques to handle high-pressure situations and deliver outstanding service consistently. By the end of this course, your Telephone skills will be second to none, empowering you to make a significant impact in any professional setting. Prepare to elevate your Telephone communication and open doors to exciting career opportunities.
Facilities that you will receive after enrolling on The Telephone Skills at QLS Level 2 course From Skill Up
Develop effective Telephone etiquette.
Handle customer inquiries efficiently over the Telephone.
Manage difficult Telephone conversations with confidence.
Enhance customer service through Telephone interactions.
Improve clarity and professionalism in Telephone calls.
Apply problem-solving skills in Telephone communication.
Build strong relationships through Telephone conversations.
Ensure customer satisfaction via the Telephone.
Navigate high-pressure Telephone situations effectively.
Certificates
Digital Certificate
This course comes with a free CPD Accredited PDF Copy certificate+ Transcript (according to the Learner's Choice). For additional courses, it costs £14.99 per copy.
Level 2 QLS Endorsed Hardcopy Certificate
Hard copy certificate - Included
Certificate delivery is Free for UK residents, whereas it costs £10 for international students as a delivery charge.
Note: Skill-up is a Janets-approved resale partner for Quality Licence Scheme Endorsed courses.
Hard Copy Certificate
Get CPD Accredited Hard Copy certificate for £19.99 per copy. The delivery fee for the Hard Copy certificate, however, is free for UK residents, whereas it costs £10 for international students as delivery charge.
Course Description
Unlock the power of effective Telephone communication with our Diploma in Telephone at QLS Level 5. This course is designed to enhance your Telephone skills, focusing on clarity, professionalism, and customer satisfaction. You'll learn to manage various Telephone scenarios, from customer inquiries to difficult conversations, ensuring you're always prepared. With essential insights and necessary applications, the Diploma in Telephone will elevate your communication skills, making you a valuable asset in any professional environment. Dive into the world of Telephone communication and transform your ability to connect and communicate.
Who is this course for?
This Diploma in Telephone course is ideal for:
Customer service representatives seeking to improve their Telephone skills.
Sales professionals looking to enhance their Telephone communication.
Administrative staff aiming to handle Telephone inquiries more effectively.
Business professionals needing to master Telephone etiquette.
Individuals interested in excelling in Telephone-based roles.
Requirements
For this Diploma in Telephone course, you don't need any formal qualifications. Just need to have:
A keen interest in mastering Telephone communication.
Commitment to completing the course.
Basic understanding of Telephone operations.
Career path
Unlock diverse career opportunities with our Diploma in Telephone course. Explore these lucrative paths:
Customer Service Representative: £18,000 - £25,000
Sales Representative: £20,000 - £30,000
Administrative Assistant: £19,000 - £28,000
Call Centre Supervisor: £22,000 - £35,000
Telemarketer: £18,000 - £26,000
Client Relationship Manager: £25,000 - £40,000

Skill Up

Customer Service

Communication Skills

Level 2 QLS Endorsed Diploma | 100 CPD Points | +Gifts: QLS Certificate + PDF Certificate | 24/7 Learner Support


Telephone Skills at QLS Level 2


<h4>PA Telephone Skills Certification</h4>
 
 Learning PA telephone skills is absolutely essential for current and aspiring personal assistants looking to refine their craft and sharpen their telephone skills. It is also important for managers and supervisors who are looking for tips to improve the overall performance of their PAs. 
 
 This course provides a comprehensive guide to essential PA telephone skills, such as making the best first impressions, taking messages effectively, and being organised and calm under pressure. 
 
 From the most professional greetings to use, having the right timing and how to be genuinely charming, to the ways of taking and delivering messages properly, this course covers everything you need to know about effective PA telephone skills.
 
 <h4>You Will Learn:</h4>
 <ul>
 
  <li>How to make the best first impression by using the right greetings and being charming</li>
 <li>The perfect timing when taking calls</li> 
 <li>How to be organised and efficient when taking and delivering messages</li>
 <li>How to be calm and professional under pressure</li>
 
 
 </ul>
 
 <h4>Benefits of Taking This Course:</h4>
 <ul>
 
 <li>You will have the skills to help you in your PA role</li>
 <li>You could improve your chances of receiving a promotion</li>
 <li>You will improve your relationship with your boss and ensure a smooth office process</li>
 <li>You will avoid the potentially devastating consequences of jeopardising important company relationships</li>
 
 </ul>

OnlineCoursesLearning.com

PA Telephone Skills

<p><strong>Boost Your Career with Apex Learning and Get Noticed By Recruiters in this Hiring Season! Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £160 as a Gift - Enrol Now</strong></p> <p>Give a compliment to your career and take it to the next level. This <strong>Telephone Skills Training </strong>will provide you with the essential knowledge and skills required to shine in your professional career. Whether you want to develop skills for your next job or want to elevate skills for your next promotion, this <strong>Telephone Skills Training </strong>will help you keep ahead of the pack.</p> <p>The <strong>Telephone Skills Training </strong>incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can reinforce your professional skills and knowledge, reaching out to the level of expertise required for your position. Further, this <strong>Telephone Skills Training </strong>will add extra value to your resume to stand out to potential employers.</p> <p>Throughout the programme, it stresses how to improve your competency as a person in your profession while at the same time it outlines essential career insights in this job sector. Consequently, you'll strengthen your knowledge and skills; on the other hand, see a clearer picture of your career growth in future. By the end of the <strong> Telephone Skills Training,</strong> you can equip yourself with the essentials to keep you afloat into the competition.</p> <p>Along with this <strong>Telephone Skills Training </strong>course<strong>,</strong> you will get 10 other premium courses. Also, you will get an original Hardcopy and PDF certificate for the title course and a student ID card absolutely free.</p> <p><strong>What other courses are included with this Telephone Skills Training?</strong></p> <ul> <li><strong>Course 1: Telesales Executive Training</strong><strong><br /></strong></li><li><strong>Course 2: Improve English Spelling, Punctuation, Grammar and Pronunciation<br /></strong></li><li><strong>Course 3: Customer Relationship Management <br /></strong></li><li><strong>Course 4: Sales: Psychology of Customers<br /></strong></li><li><strong>Course 5: Office Skills<br /></strong></li><li><strong>Course 6: Dealing With Difficult People Training Course<br /></strong></li><li><strong>Course 7: Workplace Confidentiality<br /></strong></li><li><strong>Course 8: Learning Computers and Internet Level 2<br /></strong></li><li><strong>Course 9: Level 2 Microsoft Office Essentials<br /></strong></li><li><strong>Course 10: Stress Management Training</strong></li></ul> <p>As one of the top course providers in the UK, we're committed to providing you with the best educational experience possible. Our industry experts have designed the <strong>Telephone Skills Training</strong> to empower you to learn all at once with accuracy. You can take the course at your own pace - anytime, from anywhere.</p> <p>So, enrol now to advance your career!</p> <p><strong>Benefits you'll get choosing Apex Learning for this Telephone Skills Training:</strong></p> <ul> <li>One payment, but lifetime access to 11 CPD courses</li><li>Certificate, student ID for the title course included in a one-time fee</li><li>Full tutor support available from Monday to Friday</li><li>Free up your time - don't waste time and money travelling for classes</li><li>Accessible, informative modules taught by expert instructor</li><li>Learn at your ease - anytime, from anywhere</li><li>Study the course from your computer, tablet or mobile device</li><li>CPD accredited course - improve the chance of gaining professional skills</li></ul> <p><strong>How will I get my Certificate?</strong></p> <p>After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement.</p> <ul> <li><strong>PDF Certificate: Free (Previously it was £10 * 11 = £110)</strong></li></ul> <ul> <li><strong>Hard Copy Certificate: Free (For The Title Course)</strong></li></ul> <p>If you want to get hardcopy certificates for other courses, generally you have to pay £20 for each. But this Fall, Apex Learning is offering a<strong> Flat 50% discount </strong>on hard copy certificates, and you can get each for just <strong>£10</strong>!</p> <p><strong>P.S. The delivery charge inside the U.K. is £3.99 and the international students have to pay £9.99. </strong></p><p><strong>Curriculum of the Bundle</strong></p> <p><strong>Course 1: Professional Telephone Receptionist Course<br /></strong></p> <ul> <li>Module One: Core Skills Required</li><li>Module Two: Self-Management (I)</li><li>Module Three: Self-Management (II)</li><li>Module Four: Time Management (I)</li><li>Module Five: Time Management (II)</li><li>Module Six: Organizing and Planning (I)</li><li>Module Seven: Organizing and Planning (II)</li><li>Module Eight: Communication (I)</li><li>Module Nine: Communication (II)</li><li>Module Ten: Additional Challenges</li></ul> <p><strong>Course 2: Telesales Executive Training</strong></p> <ul> <li>Module 1: Introduction to Tele Sales Executive Training</li><li>Module- 2: All About Telemarketing</li><li>Module 3: Elevate Sales on Telephone</li><li>Module 4: Prospective Telephone-Sales Expert</li><li>Module 5: The Right Words and Phrases to Use on a Sales Call</li><li>Module 6: Preparing The Call</li><li>Module 7: Opening The Call</li><li>Module 8: Structuring The Call</li><li>Module 9: Verbal Communication Skills</li><li>Module 10: Dealing with Objections</li><li>Module 11: Closing the Sale/ Gaining Commitment</li><li>Module 12: Dealing with Rejection</li><li>Module 13: Close a Sale Call</li><li>Module 14: Increasing your Earnings by Expanding Sales</li></ul> <p><strong>Course 3: Improve English Spelling, Punctuation, Grammar and Pronunciation<br /></strong></p> <ul> <li>British English Pronunciation &amp; Accent</li><li>Introduction</li><li>Where to place a stress in a world</li><li>Words whose meaning changes depending on the stress</li><li>Vowel Sounds</li><li>Schwa</li><li>Vowels before R</li><li>Digraphs</li><li>Pronouncing the letter R</li><li>The two "TH" sounds</li><li>Recap</li></ul> <p><strong>Course 4: Customer Relationship Management <br /></strong></p> <ul> <li>Module 01: Introduction to Customer Relationship Management (CRM)</li><li>Module 02: CRM Fundamentals</li><li>Module 03: CRM Strategies CRM Strategies</li><li>Module 04: Data Analysis in CRM</li><li>Module 05: CRM Databases</li><li>Module 06: Deepening Customer Relationship</li><li>Module 07: Handling Customer Complaints</li><li>Module 08: Future of CRM</li></ul> <p><strong>Course 5: Sales: Psychology of Customers<br /></strong></p> <ul> <li>Introduction</li><li>Introducing A.S.K - concentrating on 'A' for ATTRACT.</li><li>Section 3 The 'S' of A.S.K. - SERVING</li><li>Section 4 The K of A.S.K</li><li>Section 5 ...And lastly...</li></ul> <p><strong>Course 6: Office Skills<br /></strong></p> <ul> <li>Module 01: Introduction to Reception and Receptionist</li><li>Module 02: Business Telephone Skills</li><li>Module 03: Representing Your Boss and Company</li><li>Module 04: Mail Services and Shipping</li><li>Module 05: Travel Arrangements</li><li>Module 06: Organising Meeting and Conferences</li><li>Module 07: Time Management</li><li>Module 08: Record Keeping and Filing Systems</li><li>Module 09: Business Writing Skills</li><li>Module 10 :Organisational Skills</li><li>Module 11: Communication Skills</li><li>Module 12: Customer Service</li><li>Module 13: Effective Planning and Scheduling</li><li>Module 14: Invoicing/Petty Cash</li><li>Module 15: Business Environment</li><li>Module 16: Advanced MS Excel</li></ul> <p><strong>Course 7: Dealing With Difficult People Training Course<br /></strong></p> <ul> <li>Module 01: Difficult Promo</li><li>Module 02: Fundamentals</li><li>Module 03: Foundational Tips and Tools</li><li>Module 04: Difficult People - Relationships</li><li>Module 05: Difficult People - Solutions</li><li>Module 06: Problem - Solving</li><li>Module 07: Final Notes and Tips</li><li>Module 08: Bonus Video - dealing With Emotions &amp; Anger</li></ul> <p><strong>Course 8: Workplace Confidentiality<br /></strong></p> <ul> <li>Module 01: Introduction to workplace confidentiality</li><li>Module 02: Business Etiquettes and Types of Confidentiality</li><li>Module 03: The Importance of Confidentiality</li><li>Module 04: Confidentiality with Co-workers</li><li>Module 05: Preventing Confidentiality Breach</li><li>Module 06: How Employers Can Protect Confidential Information</li></ul> <p><strong>Course 9: Learning Computers and Internet Level 2<br /></strong></p> <ul> <li>Module 01 : Computer Operating and Troubleshooting</li><li>Module 02 : Internet and Computing - Key Applications</li><li>Module 03 : Internet and Computing - Tools &amp; Networking</li><li>Module 04 : Windows 8 for PC</li><li>Module 05 : Windows 10 - New Developments</li><li>Module 06 : Cyber Security Awareness</li></ul> <p><strong>Course 10: Level 2 Microsoft Office Essentials<br /></strong></p> <p>Excel 2016</p> <ul> <li>Getting Started with Microsoft Office Excel 2016</li><li>Performing Calculations</li><li>Modifying a Worksheet</li><li>Formatting a Worksheet</li><li>Printing Workbooks</li><li>Managing Workbooks</li></ul> <p>Word 2016</p> <ul> <li>Getting Started with Word</li><li>Formatting Text and Paragraphs</li><li>Working More Efficiently</li><li>Managing Lists</li><li>Adding Tables</li><li>Inserting Graphic Objects</li><li>Controlling Page Appearance</li><li>Preparing to Publish a Document</li><li>Workbooks - Microsoft Word 2016 (Beginner)</li></ul> <p>PowerPoint 2016</p> <ul> <li>PowerPoint Interface</li><li>Presentation Basics</li><li>Formatting</li><li>Inserting Options</li><li>Working with Objects</li><li>Table</li><li>Charts</li><li>Review and Presentation</li></ul> <p>Access 2016</p> <ul> <li>Introduction to Access</li><li>Modify Data</li><li>Working with Queries</li><li>Access Forms</li><li>Working with Reports</li></ul> <p><strong>Course 11: Stress Management Training</strong></p> <ul> <li>Beginning Concepts</li><li>Specific Stress Management Techniques</li><li>MORE Stress Reduction Strategies</li><li>Still MORE Stress Reduction Techniques - Part 1</li><li>Still MORE Stress Reduction Techniques - Part 2</li><li>Still MORE Stress Reduction Techniques - Part 3</li><li>BONUS Video &amp; Wrap Up!</li><li>Special LIVE Bonus Video!</li></ul><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        130 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                             <p>Anyone from any background can enrol in this <strong>Telephone Skills Training </strong>bundle<strong>. </strong>Persons with similar professions can also refresh or strengthen their skills by enrolling in this course. Students can take this course to gather professional knowledge besides their study or for the future.</p> 
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                             <p>Our <strong>Telephone Skills Training </strong>is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G.</p> <p>There is no time limit for completing this course, it can be studied in your own time at your own pace.</p> 
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                             <p>Having these various expertise will increase the value in your CV and open you up to multiple job sectors.</p> 
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Digital certificate -
            Included
        </p>

                        </div>

Telephone Skills Training

<p><strong>Telephone Skills Online</strong></p><p>Phone etiquette is an extremely important skill to have in an employee's skill-set. Good communication both inside and outside of the office can be facilitated by having proper telephone etiquette. In any challenging situation, it can be a unique way for you to show confidence. With proper telephone etiquette training, these and other situations can be managed more easily. Through this <strong>Telephone Skills</strong> course, you will develop better telephone communication skills.</p><p>This <strong>Telephone Skills</strong> course covers various aspects of the telephone etiquette, using appropriate phone language, removing phone distractions, inbound calls, outbound calls, handling rude or angry callers, handling interoffice calls, handling voice mail messages, methods of training staff, correcting poor telephone etiquette and much more.</p><p><strong>Learning Outcomes</strong></p><p>After completing this <strong>Telephone Skills</strong> course, you will be able to:</p><ul><li>Understand various aspects of phone etiquette</li><li>Know how to use proper phone language</li><li>Know how to handle inbound and outbound calls</li><li>Know how to eliminate phone distractions</li><li>Know how to handle rude or angry callers and much more.</li></ul><p><strong>Why Choose Telephone Skills Course from Us</strong></p><ul><li>Self-paced course, access available from anywhere.</li><li>Easy to understand, high-quality study materials.</li><li>Food Allergen Training Course developed by industry experts.</li><li>MCQ quiz after each module to assess your learning.</li><li>Automated and instant assessment results.</li><li>Free PDF certificate as soon as completing the Food Allergen Training course.</li><li>24/7 support via live chat, phone call or email.</li></ul><p><strong>Courses are included in this Telephone Skills Bundle Course</strong></p><ul><li><strong>Course 01: </strong>Level 2 Customer Service Course</li><li><strong>Course 02:</strong> Level 4 Time Management Course</li></ul><p><strong>[ Note: Free PDF certificate as soon as completing the Telephone Skills </strong><strong>course]</strong></p> <p><strong>Course Curriculum of the Telephone Skills</strong></p><ul><li>Module 01: Aspects of Phone Etiquette</li><li>Module 02: Using Proper Phone Language</li><li>Module 03: Eliminate Phone Distractions</li><li>Module 04: Inbound Calls</li><li>Module 05: Outbound Calls</li><li>Module 06: Handling Rude or Angry Callers</li><li>Module 07: Handling Interoffice Calls</li><li>Module 08: Handling Voicemail Messages</li><li>Module 09: Methods of Training Employees</li><li>Module 10: Correcting Poor Telephone Etiquette</li><li>Module 11: Wrapping Up</li></ul><p><strong>Assessment Method of Telephone Skills</strong></p><p>After completing each module of the Telephone Skills Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks.</p><p><strong>Certification of Telephone Skills</strong></p><p>After completing the MCQ/Assignment assessment for this Telephone Skills course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99.</p> <h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p><strong>Telephone Skills</strong></p><p>This Telephone Skills course is ideal for those who want to develop their telephone skills.</p>
                        </div> <h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p><strong>Telephone Skills</strong></p><p>There are <strong>no specific</strong> requirements for this Telephone Skills Course because it does not require any advanced knowledge or skills.</p>
                        </div> <h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p><strong>Telephone Skills</strong></p><p>After completing this Telephone Skills course, you may be able to pursue a variety of promising career opportunities.</p>
                        </div>

Training Tale

Counselling Skills

IT Skills

Teaching & Training

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				<p>Having a holistic understanding of telephone etiquette can make a huge difference to your customers and your profits. This course is ideal for you, whether you frequently deal with customers on the telephone or about to enter into telemarketing and become a customer service representative, receptionist, call centre agent, or customer-facing employee. Learn the fundamental telephone etiquette skills and understand how to handle an office telephone system expertly. Moreover, you will determine how to control tone, rate of speech and pitch for improving voice quality, and discover plenty of tips and tricks for handling rough or angry callers.</p><h3><b>In just 75 Minutes, you will:</b></h3><ul><li><span>Be able to handle interoffice calls and voicemail messages</span></li><li><span>Successfully eliminate phone distractions and correct poor telephone etiquette</span></li><li><span>Develop and master the techniques that improve your organization's image</span></li><li><span>Handle incoming and outgoing calls precisely that win more business</span></li><li><span>Correctly respond to rude or hostile customers</span></li><li><span>Answer the phone expertly at your business</span></li></ul><h3><b>Why choose this course</b></h3><ul><li><span>Earn an</span><span> e-certificate upon successful completion.</span></li><li><span>Accessible, informative modules taught by expert instructors</span></li><li><span>Study in your own time, at your own pace, through your computer tablet or mobile device</span></li><li><span>Benefit from instant feedback through mock exams and multiple-choice assessments</span></li><li><span>Get 24/7 help or advice from our email and live chat teams</span></li><li><span>Full Tutor Support on Weekdays</span></li></ul><h3><b>Course Design</b></h3><p><span>The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace.</span></p><p><span>You are taught through a combination of</span></p><ul><li><span>Video lessons</span></li><li><span>Online study materials</span></li><li><span>Mock exams</span></li><li><span>Multiple-choice assessment</span></li></ul><h3><b>Certificate of Achievement</b></h3><p><b>Endorsed Certificate of Achievement from the Quality Licence Scheme</b></p><p><span>Once the course has been completed and the assessment has been passed, all students are entitled to receive an endorsed certificate. This will provide proof that you have completed your training objectives, and each endorsed certificate can be ordered and delivered to your address for only </span><span>£59.</span><span> Please note that overseas students may be charged an additional £10 for postage.</span></p><p><b>CPD Certificate of Achievement from Janets</b></p><p><span>Upon successful completion of the course, you will be able to obtain your course completion e-certificate. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99.</span></p><h3><b>Endorsement</b></h3><p>This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website.</p><p><b>Method of Assessment</b></p><p><span>To successfully complete the course, students will have to take an automated multiple-choice exam. This exam will be online and you will need to score 60% or above to pass the course. After successfully passing the exam, you will be able to apply for Quality Licence Scheme endorsed certificate of achievement.</span></p><p><span>To verify your enhanced skills in the subject, we recommend that you also complete the assignment questions. These can be completed at any time which is convenient for yourself and will be assessed by our in-house specialised tutors. Full feedback will then be given on your current performance, along with any further advice or support.</span></p><h3><b>Who is this course for?</b></h3><p><span>Telephone Skills Training is suitable for anyone who wants to gain extensive knowledge, potential experience and expert skills in the related field. This course is designed by industry experts so you don't have to worry about the quality.</span></p><p><span>Most importantly, this course does not require any experience or lesson to get enrolled. You will learn everything that is required from this course directly. This is a great opportunity for all students from any academic backgrounds to learn more on this subject.</span></p><h3><b>This lesson is ideal for:</b></h3><ul><li><span>Customer Service Assistants</span></li><li><span>Customer Service Representatives</span></li><li><span>Call Center Agents</span></li><li><span>Small Business Owners</span></li><li><span>Sales Assistants</span></li></ul>					</div>
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				<h3>Course Content</h3>

<div id="course_curriculum">
<table width="100%">				<tbody><tr>
					<td colspan="4">Telephone Skills Training</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module One - Getting Started</td>
					<td> </td>
					<td><span><i></i> 00:05:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Two - Aspects of Phone Etiquette</td>
					<td> </td>
					<td><span><i></i> 00:10:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Three - Using Proper Phone Language</td>
					<td> </td>
					<td><span><i></i> 00:10:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Four - Eliminate Phone Distractions</td>
					<td> </td>
					<td><span><i></i> 00:05:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Five - Inbound Calls</td>
					<td> </td>
					<td><span><i></i> 00:05:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Six - Outbound Calls</td>
					<td> </td>
					<td><span><i></i> 00:05:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Seven - Handling Rude or Angry Callers</td>
					<td> </td>
					<td><span><i></i> 00:10:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Eight - Handling Interoffice Calls</td>
					<td> </td>
					<td><span><i></i> 00:05:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Nine - Handling Voicemail Messages</td>
					<td> </td>
					<td><span><i></i> 00:05:00</span></td>
				</tr>
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					<td><i></i></td>
					<td>Module Ten - Methods of Training Employees</td>
					<td> </td>
					<td><span><i></i> 00:05:00</span></td>
				</tr>
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					<td><i></i></td>
					<td>Module Eleven - Correcting Poor Telephone Etiquette</td>
					<td> </td>
					<td><span><i></i> 00:05:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Twelve - Wrapping Up</td>
					<td> </td>
					<td><span><i></i> 00:05:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Mock Exam</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Mock Exam - Telephone Skills Training</td>
					<td> </td>
					<td><span><i></i> 00:20:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Final Exam</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Final Exam - Telephone Skills Training</td>
					<td> </td>
					<td><span><i></i> 00:20:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Assignment</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Assignment - Telephone Skills Training</td>
					<td> </td>
					<td><span><i></i> 2 days, 10 hours</span></td>
				</tr>
								<tr>
					<td colspan="4">Order Your Certificate</td>
				</tr>
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					<td><i></i></td>
					<td>Order your Certificate QLS</td>
					<td> </td>
					<td><span><i></i> 00:00:00</span></td>
				</tr>
				</tbody></table></div>

			</div>
			<h2>Frequently Asked Questions</h2>
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                                    Are there any prerequisites for taking the course?
                                </span>
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                                    <span></span>
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                                    <p>
                                        There are no specific prerequisites for this course, nor
                                        are there any formal entry requirements. All you need is
                                        an internet connection, a good understanding of English
                                        and a passion for learning for this course.
                                    </p>
                                </div>
                            </div>
                        </div>
                        
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                                <span>
                                    Can I access the course at any time, or is there a set
                                    schedule?
                                </span>
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                                    <span></span>
                                </div>
                            </div>
                            <div>
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                                    <p>
                                        You have the flexibility to access the course at any time
                                        that suits your schedule. Our courses are self-paced,
                                        allowing you to study at your own pace and convenience.
                                    </p>
                                </div>
                            </div>
                        </div>
                        
                        <div>
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                                <span>
                                    How long will I have access to the course?
                                </span>
                                <div>
                                    <span></span>
                                </div>
                            </div>
                            <div>
                                <div>
                                    <p>
                                        For this course, you will have access to the course
                                        materials for 1 year only. This means you can review the
                                        content as often as you like within the year, even after
                                        you've completed the course. However, if you buy Lifetime
                                        Access for the course, you will be able to access the
                                        course for a lifetime.
                                    </p>
                                </div>
                            </div>
                        </div>
                        
                        <div>
                            <div>
                                <span>
                                    Is there a certificate of completion provided after
                                    completing the course?
                                </span>
                                <div>
                                    <span></span>
                                </div>
                            </div>
                            <div>
                                <div>
                                    <p>
                                        Yes, upon successfully completing the course, you will
                                        receive a certificate of completion. This certificate can
                                        be a valuable addition to your professional portfolio and
                                        can be shared on your various social networks.
                                    </p>
                                </div>
                            </div>
                        </div>
                        
                        <div>
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                                <span>
                                    Can I switch courses or get a refund if I'm not satisfied
                                    with the course?
                                </span>
                                <div>
                                    <span></span>
                                </div>
                            </div>
                            <div>
                                <div>
                                    <p>
                                        We want you to have a positive learning experience. If
                                        you're not satisfied with the course, you can request a
                                        course transfer or refund within 14 days of the initial
                                        purchase.
                                    </p>
                                </div>
                            </div>
                        </div>
                        
                        <div>
                            <div>
                                <span>
                                    How do I track my progress in the course?
                                </span>
                                <div>
                                    <span></span>
                                </div>
                            </div>
                            <div>
                                <div>
                                    <p>
                                        Our platform provides tracking tools and progress
                                        indicators for each course. You can monitor your progress,
                                        completed lessons, and assessments through your learner
                                        dashboard for the course.
                                    </p>
                                </div>
                            </div>
                        </div>
                        
                        <div>
                            <div>
                                <span>
                                    What if I have technical issues or difficulties with the
                                    course?
                                </span>
                                <div>
                                    <span></span>
                                </div>
                            </div>
                            <div>
                                <div>
                                    <p>
                                        If you encounter technical issues or content-related
                                        difficulties with the course, our support team is
                                        available to assist you. You can reach out to them for
                                        prompt resolution.
                                    </p>
                                </div>
                            </div>
                        </div>

Certificate in Education & Training (CET)

Sheffield

<h3 id="isPasted" fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 34px; box-sizing: border-box;" fr-original-style="font-size: 34px;">Empower your team to handle calls with confidence &amp; professionalism.</span>
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<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 18px; box-sizing: border-box;" fr-original-style="font-size: 18px;">In today&#39;s business environment, successful client interaction is crucial for improving your companies brand reputation.</span></p><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">

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<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Our 1-day Telephone Skills Training Course is suitable for all UK companies seeking to deliver a professional service whether your staff are responsible for communicating with suppliers, employees or customers.</span></p><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">



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<li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Discover a new call <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">process</strong>.</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">How to professionally answer <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">inbound</strong> &amp; <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">outbound</strong> calls.</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Gain best practice <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">listening</strong> techniques.</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Build <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">rapport</strong> and satisfy customers&rsquo; needs quickly.</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">How to effectively <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">close</strong> the call.&nbsp;</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Gain a fresh approach to <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">succeed</strong> in customer service.</li></ul>
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<div id="isPasted" fr-original-style="" style="box-sizing: border-box;"><a href="mailto:Info@LiveAndLearnConsultancy.co.uk?Subject=Re: Telephone Skills Training for Staff" style="font-size: 16px; font-family: Helvetica, Arial, sans-serif; color: rgb(255, 255, 255); font-weight: bold; text-decoration: none; border-radius: 5px; background-color: rgb(33, 146, 210); border-width: 14px 16px 14px 18px; border-style: solid; border-color: rgb(33, 146, 210); display: inline-block; user-select: auto; box-sizing: border-box; cursor: pointer;" fr-original-style="font-size: 16px; font-family: Helvetica, Arial, sans-serif; color: #ffffff; font-weight: bold; text-decoration: none; border-radius: 5px; background-color: #2192d2; border-top: 14px solid #2192d2; border-bottom: 14px solid #2192d2; border-right: 16px solid #2192d2; border-left: 18px solid #2192d2; display: inline-block;">Email Us Now &nbsp;&gt;</a>&nbsp; <a href="https://www.liveandlearnconsultancy.co.uk/customer-service-training-courses/" style="font-size: 16px; font-family: Helvetica, Arial, sans-serif; color: rgb(255, 255, 255); font-weight: bold; text-decoration: none; border-radius: 5px; background-color: rgb(1, 176, 119); border-width: 14px 16px 14px 18px; border-style: solid; border-color: rgb(1, 176, 119); display: inline-block; user-select: auto; box-sizing: border-box; cursor: pointer;" fr-original-style="font-size: 16px; font-family: Helvetica, Arial, sans-serif; color: #ffffff; font-weight: bold; text-decoration: none; border-radius: 5px; background-color: #01b077; border-top: 14px solid #01b077; border-bottom: 14px solid #01b077; border-right: 16px solid #01b077; border-left: 18px solid #01b077; display: inline-block;">View Our Website &nbsp;&gt;</a></div>

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<h2 id="isPasted" fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 24px; box-sizing: border-box;" fr-original-style="font-size: 24px;">Suitability</span></h2><div fr-original-style="" style="box-sizing: border-box;">Designed by expert trainers, our Telephone Skills Training Course is perfect for</div>

<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">All Customer Facing Employees</li>
<li fr-original-style="" style="box-sizing: border-box;">Front Line Staff</li>
<li fr-original-style="" style="box-sizing: border-box;">Administrators</li>
<li fr-original-style="" style="box-sizing: border-box;">Supervisors</li>
<li fr-original-style="" style="box-sizing: border-box;">Team Leaders</li>
<li fr-original-style="" style="box-sizing: border-box;">Managers</li></ul>
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<section id="isPasted" fr-original-style="" style="box-sizing: border-box;"><h2 fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 24px; box-sizing: border-box;" fr-original-style="font-size: 24px;">Overview</span></h2>

<ul fr-original-style="" style="box-sizing: border-box;"><li style="font-weight: bold; box-sizing: border-box;" fr-original-style="font-weight: bold;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">1 Day - 9:30am to 4:30pm.</strong></li>
<li fr-original-style="" style="box-sizing: border-box;">Delivered in-person or virtually.</li>
<li fr-original-style="" style="box-sizing: border-box;">Suitable for individuals or groups.</li>
<li fr-original-style="" style="box-sizing: border-box;">Choose a date that best suits your team&#39;s availability.</li>
<li fr-original-style="" style="box-sizing: border-box;">Includes certification.</li></ul>

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<section id="isPasted" fr-original-style="" style="box-sizing: border-box;"><h2 fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="font-size: 24px; box-sizing: border-box;" fr-original-style="font-size: 24px;">Looking to Train Your Team?</span></strong></h2>Good news, we charge a &#39;fixed day rate&#39; price.
<br fr-original-style="" style="box-sizing: border-box;">Whether you add x1 person or x15 people to your session, the cost remains the same.
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<br fr-original-style="" style="box-sizing: border-box;"><a href="mailto:Info@LiveAndLearnConsultancy.co.uk?Subject=Re: Telephone Training Courses for Staff" style="font-size: 16px; font-family: Helvetica, Arial, sans-serif; color: rgb(255, 255, 255); font-weight: bold; text-decoration: none; border-radius: 5px; background-color: rgb(1, 176, 119); border-width: 14px 16px 14px 18px; border-style: solid; border-color: rgb(1, 176, 119); display: inline-block; user-select: auto; box-sizing: border-box; cursor: pointer;" id="isPasted" fr-original-style="font-size: 16px; font-family: Helvetica, Arial, sans-serif; color: #ffffff; font-weight: bold; text-decoration: none; border-radius: 5px; background-color: #01b077; border-top: 14px solid #01b077; border-bottom: 14px solid #01b077; border-right: 16px solid #01b077; border-left: 18px solid #01b077; display: inline-block;">Request Course Brochure &nbsp;&gt;</a>
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Live And Learn Consultancy

Customer Care

Telehandler

Know Your Customer (KYC)

Customer Relations

Telesales

Customer Experience Management

Our 1-day Telephone Skills Training Course equips your employees with best practice customer care techniques to engage with customers in professional manner.

Telephone Skills Training - Customer Care

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><b data-stringify-type="bold" fr-original-style=" color: rgb(209, 210, 211);" style="color: rgb(209, 210, 211); box-sizing: border-box;" id="isPasted"><span fr-original-style="color: rgb(0, 0, 0);" style="color: rgb(0, 0, 0); box-sizing: border-box;">Welcome to Basic Telephone Skills: Enhancing Your Phone Etiquette and Communication. In this course, you&#39;ll learn:<br fr-original-style="" style="box-sizing: border-box;"></span></b></p><ol style="color: rgb(209, 213, 219); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(209, 213, 219);"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);">Introduction to Telephone Skills:</strong></p><ul style="color: initial; box-sizing: border-box;" fr-original-style="color: initial;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Understanding the importance of effective telephone communication in professional settings.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Overview of the key components of telephone etiquette and communication.</li></ul></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);">Preparing for a Phone Call:</strong></p><ul style="color: initial; box-sizing: border-box;" fr-original-style="color: initial;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Planning and organizing information before making or receiving a call.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Tips for creating a professional and welcoming atmosphere.</li></ul></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);">Answering Calls:</strong></p><ul style="color: initial; box-sizing: border-box;" fr-original-style="color: initial;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Techniques for answering calls with confidence and professionalism.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Proper phone etiquette during the initial moments of a conversation.</li></ul></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);">Conducting a Business Call:</strong></p><ul style="color: initial; box-sizing: border-box;" fr-original-style="color: initial;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Strategies for maintaining clarity and professionalism during business discussions.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Effective communication skills for conveying information and understanding the caller&#39;s needs.</li></ul></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);">Handling Difficult Situations:</strong></p><ul style="color: initial; box-sizing: border-box;" fr-original-style="color: initial;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Identifying and managing challenging scenarios during phone conversations.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Conflict resolution and de-escalation techniques.</li></ul></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);">Holding and Transferring Calls:</strong></p><ul style="color: initial; box-sizing: border-box;" fr-original-style="color: initial;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Guidelines for placing calls on hold and transferring them seamlessly.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Minimizing disruptions and maintaining a positive caller experience.</li></ul></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);">Ending the Call:</strong></p><ul style="color: initial; box-sizing: border-box;" fr-original-style="color: initial;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Gracefully concluding phone conversations.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Recap of important information and next steps.</li></ul></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);">Telephone Etiquette for Customer Service:</strong></p><ul style="color: initial; box-sizing: border-box;" fr-original-style="color: initial;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Understanding the unique aspects of providing excellent customer service over the phone.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Building rapport and addressing customer concerns professionally.</li></ul></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong style="color: var(--tw-prose-bold); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: var(--tw-prose-bold);">Best Practices of Telephone Etiquette:</strong></p><ul style="color: initial; box-sizing: border-box;" fr-original-style="color: initial;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Exploring advanced techniques for enhancing phone communication skills.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Incorporating effective listening, tone, and language choices.</li></ul></li></ol>

Conflict Resolution

Business Communication

Professional Development

Master the art of effective communication with our Basic Telephone Skills course. Elevate your phone etiquette, from answering calls to handling challenging situations and conducting business calls with professionalism. Enhance your customer service skills and discover best practices for seamless telephone communication. Enroll now for a comprehensive training that empowers you to excel in the dynamic world of professional phone interactions.

Basic Telephone Skills: Enhancing Your Phone Etiquette and Communication

<p><strong>***3-in-1 Premium Bundle***</strong></p><p>Our extensive <strong>Executive PA</strong> course is developed thoroughly for you to indulge and learn all Executive PA topics with utmost clarity and thorough explanation.</p><p>This Executive PA course includes not only one course but <strong>THREE</strong> courses within the bundle. So you are getting two extra courses for the price of one, no extra money! Our course aims to provide detailed insight into the Executive PA with full support from our teachers. So if you are looking for a convenient way to boost your knowledge further of the Executive PA topic but are too busy to go to a class, then enrol in this course and you are sorted!</p><p>Our in-depth course has no time limit and can be accessed from anywhere in the world.</p><p>You'll pick up a ton of fresh information, whether you're a novice or an advanced. The mega course's sheer size and breadth speak for itself! <strong>So, do not delay any further; we are excited and looking forward to letting you in our CPD Accredited course as much as you are!</strong></p><p><strong>The following courses will not only fast-track your career but also make it even more rewarding:</strong></p><ul><li><strong>Course 01: </strong>Personal Assistant</li><li><strong>Course 02: </strong>Minute Taking Administrator</li><li><strong>Course 03: </strong>Document Control</li></ul><p><strong><strong>Learning Outcome</strong></strong></p><p>From this interactive <strong>Executive PA </strong>course, you will be able to:</p><ul><li>Deep dive into the basics of Executive PA.</li><li>Learn how to improve your skills in general.</li><li>Increase your ability to reason and solve problems.</li><li>Utilise the Executive PA to boost output.</li><li>Gain confidence and clarity in your communication.</li><li>Explore different career routes in this field.</li></ul><p>This comprehensive three-in-one<strong> Executive PA </strong>course equips you with critical guidance, methods, and strategies for increasing both employee and professional development. The Executive PA course from Next Generation's easy-to-digest and deliverable modules will provide you with the most essential and useful knowledge for growing your profession, from setting personal development goals to forming a cross-functional team.</p><p><strong>Course Curriculum:</strong></p><ul><li>Business Telephone Skills</li><li>Mail Services and Shipping</li><li>Organising Meeting and Conferences</li><li>Business Writing Skills</li><li>Effective Planning and Scheduling</li><li>Preparation for Minute Taking</li><li>The Meeting Structure</li><li>Minute Meeting, Decision and Action</li><li>Document Control Lifecycle</li><li>Document Control Strategies and Instruments</li><li>Quality Assurance and Controlling Quality of Documents<strong><br /></strong></li></ul><p>And many more...</p><p><strong>Show off your new skills with a certificate of completion - </strong></p><p><strong>Digital Certificate: </strong></p><ul><li>CPD Accredited : £4.99 (For Each)</li></ul><p><strong>Hardcopy:</strong></p><ul><li>For Each Hardcopy Certificate: £9.99 (FREE UK Delivery)</li><li>For Each Hardcopy Transcript: £9.99</li></ul><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        35 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>This comprehensive<strong> three-in-one </strong>bundled <strong>Executive PA</strong> course has no restrictions for people registering for it. Anyone between the age of above sixteen can apply for the course. So whether you are an eager learner to explore the deeper unknown facts of the subject or a skilled individual in this field who wishes to enhance their career prospects further can take this course.</p>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>No previous knowledge is required to enrol in this training.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>The aim of this exclusive bundle<strong> Executive PA</strong> course is to help you toward your dream career. So, complete this course and enhance your skills to explore opportunities in relevant areas:</p><ul><li>Personal Executive Assistant</li><li>Personal Concierge</li><li>Executive Assistant</li><li>Support Secretary</li><li>Office Assistant</li><li>Office Manager</li><li>Receptionist</li></ul>
                        </div>

NextGen Learning

Personal Assistant

PA : Telephone Skills, Business Writing, Minute Taking, Microsoft Office, Document Control

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Limited Time Offer: Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth &pound;160 as a Gift - Enrol Business Administration Now</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Hi, business enthusiast! When you&#39;re establishing a new business, what&#39;s the first thing you want to know? It&#39;s undoubtedly the golden rule for running a thriving business! So be your own boss and learn the tips and tricks of becoming a successful entrepreneur with the help of this comprehensive Business Administration course in a smoother, flexible way.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Enrolling in this Business Administration course is a terrific way to dip your toes into the world of business direction and see whether it&#39;s right for you. Knowledge in business direction courses can help you prepare for a range of careers with above-average development potential. Health care management, business management, finance, accounting, and marketing are all areas where business direction skills are required. And to equip you with the most comfortable and rich learning experience possible, the bundle is structured into multiple in-depth courses.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Along with this Business Administration Bundle, you will get original hardcopy certificates, a transcript and a student ID card.</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Courses are included in this Bundle:</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course 01: </strong>Business Administration Level 3</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course 02: </strong>Employment Law Level 3</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course 03: </strong>Introduction to Accounting</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course 04: </strong>Level 3 Xero Training</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course 05: </strong>Business Analysis Level 3</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course 06: </strong>GDPR</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course 07: </strong>Level 3- Project Management<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></strong></li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course 08: </strong>Customer Relationship Management<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></strong></li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course 09:</strong>Team Management</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course 10: </strong>Effective Communication Skills Diploma</li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course 11: </strong>Professional Bookkeeping Course</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;">The comprehensive Business Administration course will enable you to- </em></strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Acquaint yourself on how to represent your boss and company to bring your success to new heights.</li><li fr-original-style="" style="box-sizing: border-box;">Earn the skills of an effective administrator to recruit employees, conduct department meetings successfully, and engage with higher management.</li><li fr-original-style="" style="box-sizing: border-box;">Strengthen your business writing skills, communication skills and telephone skills.</li><li fr-original-style="" style="box-sizing: border-box;">Get the chance to broaden organising skills to schedule meetings and conferences as well as become punctual.</li><li fr-original-style="" style="box-sizing: border-box;">Keep track of records and successfully file systems to avoid unnecessary turmoil for your organisation.</li><li fr-original-style="" style="box-sizing: border-box;">Demonstrate the capacity to undertake rigorous secondary research on challenges, whether general business or company functions.</li><li fr-original-style="" style="box-sizing: border-box;">Demonstrate the ability to apply broad management knowledge in real-world scenarios.</li><li fr-original-style="" style="box-sizing: border-box;">Learn how to handle mail services and shipping and travel related arrangements skillfully.</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course Curriculum:</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course 01: Business Administration Level 3</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Representing Your Boss and Company</li><li fr-original-style="" style="box-sizing: border-box;">Skills of an Effective Administrator</li><li fr-original-style="" style="box-sizing: border-box;">Business Writing Skills</li><li fr-original-style="" style="box-sizing: border-box;">Communication Skills</li><li fr-original-style="" style="box-sizing: border-box;">Business Telephone Skills</li><li fr-original-style="" style="box-sizing: border-box;">Mail Services and Shipping</li><li fr-original-style="" style="box-sizing: border-box;">Travel Arrangements</li><li fr-original-style="" style="box-sizing: border-box;">Organising Meetings and Conferences</li><li fr-original-style="" style="box-sizing: border-box;">Time Management</li><li fr-original-style="" style="box-sizing: border-box;">Record Keeping and Filing Systems</li><li fr-original-style="" style="box-sizing: border-box;">Effective Planning and Scheduling</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">---------------Other Courses Are---------------</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Course 02: Employment Law Level 3</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Course 03: Introduction to Accounting</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Course 04: Level 3 Xero Training</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Course 05: Business Analysis Level 3</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Course 06: GDPR</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Course 07: Level 3- Project Management</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Course 08: Customer Service Management</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Course 09:</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Course 10: Effective Communication Skills Diploma</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Course 11: Professional Bookkeeping Course</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">How will I get my Certificate?</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">After successfully completing the Business Administration course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement.</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">PDF Certificate: Free (Previously it was &pound;6*11 = &pound;66)</strong></li><li fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Hard Copy Certificate: Free (For The Title Course: Previously it was &pound;10)</strong></li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">P.S. The delivery charge inside the U.K. is &pound;3.99 and the international students have to pay &pound;9.99.</p><h2 fr-original-style="" style="box-sizing: border-box;">
        
        <div fr-original-style="" style="box-sizing: border-box;">CPD</div>
    </h2>

                        <div id="cpd" fr-original-style="" style="box-sizing: border-box;">
                            <div fr-original-style="" style="box-sizing: border-box;">
                                <div fr-original-style="" style="box-sizing: border-box;">
                                    <div fr-original-style="" style="box-sizing: border-box;">
                                        110 CPD hours / points
                                    </div>
                                        <div fr-original-style="" style="box-sizing: border-box;">
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2 fr-original-style="" style="box-sizing: border-box;">
        
        <div fr-original-style="" style="box-sizing: border-box;">Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for" fr-original-style="" style="box-sizing: border-box;">
                            <p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Anyone from any background can enrol in this Business Administration bundle.</p>
                        </div><h2 fr-original-style="" style="box-sizing: border-box;">
        
        <div fr-original-style="" style="box-sizing: border-box;">Requirements</div>
    </h2>

                        <div id="requirements" fr-original-style="" style="box-sizing: border-box;">
                            <p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This Business Administration course has been designed to be fully compatible with tablets and smartphones.</p>
                        </div><h2 fr-original-style="" style="box-sizing: border-box;">
        
        <div fr-original-style="" style="box-sizing: border-box;">Career path</div>
    </h2>

                        <div id="career_path" fr-original-style="" style="box-sizing: border-box;">
                            <p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Upon completing this course bundle, you may pursue the following career paths:</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Business administrator (&pound;20,000 - &pound;30,000 per year)</li><li fr-original-style="" style="box-sizing: border-box;">Business analyst (&pound;25,000 - &pound;35,000 per year)</li><li fr-original-style="" style="box-sizing: border-box;">Project manager (&pound;30,000 - &pound;40,000 per year)</li><li fr-original-style="" style="box-sizing: border-box;">Customer service representative (&pound;20,000 - &pound;25,000 per year)</li></ul>
                        </div><h2 fr-original-style="" style="box-sizing: border-box;">
        
        <div fr-original-style="" style="box-sizing: border-box;">Certificates</div>
    </h2>

                        <div id="optional_extras" fr-original-style="" style="box-sizing: border-box;">
                                    <h4 fr-original-style="" style="box-sizing: border-box;">Certificate of completion</h4>
        <p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">
            Digital certificate -
            Included
        </p>
        <h4 fr-original-style="" style="box-sizing: border-box;">Certificate of completion</h4>
        <p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">
            Hard copy certificate -
            Included
        </p>
            <div fr-original-style="" style="box-sizing: border-box;"> <p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">You will get the Hard Copy certificate for the title course (<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Business Administration Level 3</strong>) absolutely Free! Other Hard Copy certificates are available for &pound;10 each. </p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Please Note: The delivery charge inside the UK is &pound;3.99, and the international students must pay a &pound;9.99 shipping cost.</p> </div>

                        </div>

Limited Time Offer: Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £160 as a Gift - Enrol Business Administration Now
Hi, business enthusiast! When launching a new venture, understanding the fundamentals of Business Administration is crucial to your success. What’s the first thing you need to know? It’s the golden rule for running a thriving business! Embark on your journey to becoming a successful entrepreneur with the Business Administration Level 3 Diploma. This comprehensive course offers an in-depth exploration of Business Administration, providing you with the essential skills and knowledge to excel in various business settings.
Enrolling in this Business Administration course is an excellent way to gain a solid foundation in business management and direction. Discover how effective business administration can pave the way for a range of careers with strong growth potential. Whether you're interested in health care management, business management, finance, accounting, or marketing, the skills you acquire will be invaluable in navigating these fields.
Our structured bundle includes multiple in-depth courses designed to offer a rich and flexible learning experience. By immersing yourself in this comprehensive Business Administration program, you'll be well-prepared to take on diverse business challenges and make informed decisions. Start your journey today and equip yourself with the expertise needed for a successful career in Business Administration.
Along with this Business Administration Bundle, you will get original hardcopy certificates, a transcript and a student ID card.
Courses are included in this Bundle:
Course 01: Business Administration Level 3
Course 02: Employment Law Level 3
Course 03: Introduction to Accounting
Course 04: Level 3 Xero Training
Course 05: Business Analysis Level 3
Course 06: GDPR
Course 07: Level 3- Project Management
Course 08: Customer Relationship Management
Course 09:Team Management
Course 10: Effective Communication Skills Diploma
Course 11: Professional Bookkeeping Course



Key Features of the Course
FREE Business Administration Level 3 Diploma CPD-accredited certificate
Get a free student ID card with Business Administration Level 3 Diploma training (£10 applicable for international delivery)
Lifetime access to the Business Administration Level 3 Diploma course materials
The Business Administration Level 3 Diploma program comes with 24/7 tutor support
Get instant access to this Business Administration Level 3 Diploma course
Learn Business Administration Level 3 Diploma training from anywhere in the world
The Business Administration Level 3 Diploma training is affordable and simple to understand
The Business Administration Level 3 Diploma training is entirely online



Learning Outcomes
Acquaint yourself on how to represent your boss and company to bring your success to new heights.
Earn the skills of an effective administrator to recruit employees, conduct department meetings successfully, and engage with higher management.
Strengthen your business writing skills, communication skills and telephone skills.
Get the chance to broaden organising skills to schedule meetings and conferences as well as become punctual.
Keep track of records and successfully file systems to avoid unnecessary turmoil for your organisation.
Demonstrate the capacity to undertake rigorous secondary research on challenges, whether general business or company functions.
Demonstrate the ability to apply broad management knowledge in real-world scenarios.
Learn how to handle mail services and shipping and travel related arrangements skillfully.



Course Curriculum:
Course 01: Business Administration Level 3
Representing Your Boss and Company
Skills of an Effective Administrator
Business Writing Skills
Communication Skills
Business Telephone Skills
Mail Services and Shipping
Travel Arrangements
Organising Meetings and Conferences
Time Management
Record Keeping and Filing Systems
Effective Planning and Scheduling
---------------Other Courses Are---------------
Course 02: Employment Law Level 3
Course 03: Introduction to Accounting
Course 04: Level 3 Xero Training
Course 05: Business Analysis Level 3
Course 06: GDPR
Course 07: Level 3- Project Management
Course 08: Customer Service Management
Course 09:
Course 10: Effective Communication Skills Diploma
Course 11: Professional Bookkeeping Course
How will I get my Certificate?
After successfully completing the Business Administration course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement.
PDF Certificate: Free (Previously it was £6*11 = £66)
Hard Copy Certificate: Free (For The Title Course: Previously it was £10)
P.S. The delivery charge inside the U.K. is £3.99 and the international students have to pay £9.99.
 CPD 
110 CPD hours / points  Accredited by CPD Quality Standards



 Who is this course for? 
Anyone from any background can enrol in this Business Administration bundle.



 Requirements 
This Business Administration course has been designed to be fully compatible with tablets and smartphones.



 Career path 
Upon completing this course bundle, you may pursue the following career paths:
Business administrator (£20,000 - £30,000 per year)
Business analyst (£25,000 - £35,000 per year)
Project manager (£30,000 - £40,000 per year)
Customer service representative (£20,000 - £25,000 per year)



 Certificates 
Certificate of completion
 Digital certificate - Included 
Certificate of completion
 Hard copy certificate - Included 
You will get the Hard Copy certificate for the title course (Business Administration Level 3) absolutely Free! Other Hard Copy certificates are available for £10 each. 
Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Business Administration Level 3 Diploma

This Offer is vaild for first 10 Learners Only!!

Limited Time Offer!

<p>Understand the importance of holding the receiver properly to maintain energy and vocal quality and how to vary your rate of speech to maintain listener interest. Adjust your voice to match the purpose of the call. Lowering your vocal range sends a more controlled image. Listen to learn the purpose of the call. Don't interrupt. Ask questions to clarify understanding. Learn how to flawlessly place calls on hold or transfer like a pro. Your customers will appreciate you!</p><h3>Learning Objectives</h3><p>Apply guidelines for physically handling the telephone, Implement voice guidelines, Apply effective telephone greetings, Transfer calls to make great first impressions</p><h3>Target Audience</h3><p>Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams</p>

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