Description

The MOST DEMANDED PATHWAY are WAITING for YOU

Service Helpdesk & Technical Support course is for those who want to advance in this field. Throughout this course, you will learn the essential skills and gain the knowledge needed to become well versed in Service Helpdesk & Technical Support.

Our course starts with the basics of Service Helpdesk & Technical Support and gradually progresses towards advanced topics. Therefore, each lesson of this Service Helpdesk & Technical Support is intuitive and easy to understand.

Service Helpdesk & Technical Support Learning Outcomes:

Learn how to manage voicemails and interoffice calls.

There are several phone etiquette rules you should review.

How to get better at making business calls.

Relationship-building techniques over the phone.

How to deal with a stiff collar and active listening.

Editing internal business transactions.

Using the phone to troubleshoot, putting record-keeping and file processes in place.

Learn about communication and organisational skills.

How to create timetables and plans that work.

Along with the Service Helpdesk & Technical Support course, you also get:

Lifetime Access

Unlimited Retake Exam & Tutor Support

Easy Accessibility to the Course Materials

100% Learning Satisfaction Guarantee

Curriculum Breakdown of the Course:-

Managing Interoffice Calls and Voicemail

Aspects of Phone Etiquette

Business Telephone Skills

Building Rapport Over the Phone

Inbound and Outbound Calls

Active Listening and Managing Tough Callers

Mail Services and Shipping

Intra Organisation Dealings

Problem-Solving over the Phone

Record Keeping and Filing Systems

Business Writing Skills

Organisational Skills

Communication Skills

Customer Relationship Management

Effective Planning and Scheduling

Invoicing/Petty Cash

Each topic has been designed to deliver more information in a shorter amount of time. This makes it simple for the learners to understand the fundamental idea and apply it to diverse situations.

Certification

CPD Accredited (CPD QS) Certificate

Digital (PDF) & Hardcopy certificates are available

CPD

10 CPD hours / points Accredited by CPD Quality Standards

Who is this course for?

Anyone from any background can enrol in this Service Helpdesk & Technical Support course.

Requirements

To enrol in this Service Helpdesk & Technical Support course, all you need is a basic understanding of the English Language and an internet connection.

Career path

After completing this course, you can explore trendy and in-demand jobs related to Service Helpdesk & Technical Support, such as-

Customer Service

Call Center Operator

Emergency Caretaker

Office Executive

Production Manager

Certificates

Certificate of completion

Digital certificate - Included

Get a CPD accredited PDF certificate for Free.

Certificate of completion

Hard copy certificate - Included

Get a CPD accredited PDF certificate for Free.

After successfully completing this Service Helpdesk & Technical Support course, you get a PDF and a hardcopy certificate for free. The delivery charge of the hardcopy certificate inside the UK is £3.99 and international students need to pay £9.99 to get their hardcopy certificate.

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Service Helpdesk & Technical Support

By Compliance Central

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