<div id="course-pills-1">Duration<p>1 Days</p><p>6 CPD hours</p><p>This one day course provides a comprehensive overview of macOS, complete with insider tips for getting the most out of the operating system. The course shows how to configure system preferences, navigate around the finder, personalize the interface and as well as achieve fluency with all the operational functions of the macOS.</p></div><div id="course-pills-2"><h4>Meet The macOS</h4><ul><li>The User InterfaceUser PreferencesThe Menus and Menu Paths The Toolbar Scroll Bars The Sidebar The Go Menu, Utilities Folder The Clipboard </li></ul><h4>Launching Applications</h4><ul><li>The Finder The Launchpad and Mission Control</li></ul><h4>Finder Essentials</h4><ul><li>The Desktop Quick Look Different Viewing Options  Spring Loaded Folders Creating an Archive Customizing your Finder</li></ul><h4>The Desktop</h4><ul><li>Customize your Toolbar Organizing your Desktop Labeling your Documents and Folders  Creating Folders Smart Folders</li></ul><h4>The Dock</h4><ul><li>Opening Applications from the Dock Dock Preferences and Customizing your Dock  Choosing which Applications appear in the Dock Accessing Folder content using Stacks</li></ul><h4>Your Home Folder</h4><ul><li>Moving, Copying and Deleting Files  Emptying the Trash</li></ul><h4>Switching Between Applications</h4><ul><li>Showing and Hiding Applications. Closing Documents vs. Quitting Applications</li></ul><h4>Using Continuity - Mac and iOS</h4><ul><li>Interfacing with your Mac and your Apple mobile devices Messages and answering your iPhone</li></ul><h4>Windows </h4><ul><li>Closing and Minimizing  Placing documents in the Dock</li></ul><h4>The Keyboard</h4><ul><li>Control, Option (Alt) and Command Keys Keyboard Shortcuts The Dictation Function</li></ul><h4>Gestures and Voice</h4><ul><li>Mouse and Hand Gestures Using Text-to-Speech</li></ul><h4>Searches</h4><ul><li>Finding Files and documents  Advanced Spotlight Searches</li></ul><h4>Widgets &amp; Notifications</h4><ul><li>The Dashboard Enabling and Viewing Widgets Enabling and Viewing Notifications</li></ul><h4>Using Spaces</h4><ul><li>Switching between Spaces Running applications in full screen mode</li></ul><h4>Installing or Upgrading Applications</h4><ul><li>Buying from the Mac App Store Downloading from the Internet</li></ul><h4>Sharing Files</h4><ul><li>Sending files using AirDrop  Dropbox File Synchronization  Enable File Sharing</li></ul><h4>Getting OnLine</h4><ul><li>Understanding the Apple Airport Connecting wirelessly Using Ethernet Creating a Network Connecting through outside Network Servers and VPN Staying Current with Software Update</li></ul><h4>Troubleshooting</h4><ul><li>Application Crashes  Force Quit  Deleting Preferences The Key Chain Internet Connections</li></ul><h4>Backing Up</h4><ul><li>Time Machine Setting up Time Machine Performing Backups</li></ul><h4>Shortcuts</h4><ul><li>How to better use and access Files and documents Basic shortcuts for speed and efficiency</li></ul><h4>New User Account</h4><ul><li>Creating a New User Switching Between Multiple User Accounts</li></ul></div><div id="course-pills-3"><h4>Additional course details:</h4><br /><p>Nexus Humans Getting Started With the Mac Operating System training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. </p><p></p> This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. <p></p>Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.  <p></p>While we feel this is the best course for the Getting Started With the Mac Operating System course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.  <p></p>Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.<p></p></div>

Nexus Human

Online Course Marketing

Online Course Creation

Computer Skills

Bootcamp

Trainers Course

Apple Keynote

Getting Started With the Mac Operating System

<div id="course-pills-1">Duration<p>2 Days</p><p>12 CPD hours</p>This course is intended for<p>This course is recommended for technical professionals who automate, orchestrate, and troubleshoot Check Point secured environments.</p>Overview<p>Explain how automation and orchestration work together<br />Understand the key drivers for incorporating automation and orchestration into security management<br />Execute a shell script that demonstrates how to build a comprehensive Security Policy.<br />Recognize how the Check Point API framework integrates with R80 Security Management to support automation and orchestration of daily tasks<br />Describe Check Point API tools and demonstrate how they are used to manage Check Point Security Management solutions<br />Demonstrate how to define new objects and modify existing ones by using the Check Point API</p><p>The goal of this course is to provide an understanding of the advanced concepts and skills necessary to automate and orchestrate tasks relating to managing Check Point Security Policies</p></div><div id="course-pills-2"><h4>Course Ouline</h4><ul><li>Explain how automation and orchestration work together</li><li>Understand the key drivers for incorporating automation and orchestration into security management</li><li>Execute a shell script that demonstrates how to build a comprehensive Security Policy.</li><li>Recognize how the Check Point API framework integrates with R80 Security Management to support automation and orchestration of daily tasks</li><li>Describe Check Point API tools and demonstrate how they are used to manage Check Point Security Management solutions</li><li>Demonstrate how to define new objects and modify existing ones by using the Check Point API</li><li>Demonstrate how to create API commands to efficiently maintain the Check Point Security Management Server database</li><li>Demonstrate how to use different methods to update the database with API commands</li><li>Become familiar with client-side and server-side scripting and scripting languages</li><li>Understand how to use the Bash shell to develop APIs</li><li>Recognize and describe many of the open source tools that are available to assist with API development</li><li>Demonstrate how to use a custom REST application to update the database of a Security Management Server</li><li>Demonstrate how to use Postman to manage the Security Policy database through the Check Point API</li><li>Understand what steps to take to troubleshoot and debug API scripts</li><li>Demonstrate basic troubleshooting techniques by reviewing debugging messages in various forms</li><li>Understand how to use self-service portal capabilities to provide general IT services</li><li>Recognize how automation tools work with Check Point APIs to automate security management tasks and orchestrate workflow behind service portals</li><li>Demonstrate common tasks that are automated in a Web portal to manage the Security Policy</li></ul><h4>LAB Exercises</h4><ul><li>Demonstrate Check Point automation and orchestration</li><li>Manage objects using the Check Point API</li><li>Create a management API shell script</li><li>Use a variety of methods to execute API commands</li><li>Use a custom REST tool for API calls</li><li>Use Postman for API calls</li><li>Debug the Check Point management API</li><li>Automate tasks using a Check Point API enabled Web portal</li></ul></div><div id="course-pills-3"><h4>Additional course details:</h4><br /><p>Nexus Humans CCAS Check Point Certified Automation Specialist training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. </p><p></p> This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. <p></p>Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.  <p></p>While we feel this is the best course for the CCAS Check Point Certified Automation Specialist course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.  <p></p>Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.<p></p></div>

Certified in Cybersecurity (CC)

Certified Cloud Security Professional (CCSP)

AWS Certified Cloud Practitioner

Commercial & Contract Management Certification Program (CCM)

ASIS Certified Protection Professional (CPP)

Certified Cyber Professional (CCP)

CCAS Check Point Certified Automation Specialist

<div id="course-pills-1">Duration<p>5 Days</p><p>30 CPD hours</p>This course is intended for<p>This course is intended for administrators in a Microsoft-centric environment who want to build reusable units of automation, automate business processes, and enable less-technical colleagues to accomplish administrative tasks.</p>Overview<p>Describe the correct patterns for building modularized tools in Windows PowerShell<br />Build highly modularized functions that comply with native PowerShell patterns<br />Build controller scripts that expose user interfaces and automate business processes<br />Manage data in a variety of formats<br />Write automated tests for tools<br />Debug tools</p><p>This course covers advanced Windows PowerShell topics, with an emphasis on building reusable tools. Students are introduced to workflow, engage in best practices, and learn a variety of script development and toolmaking techniques.</p></div><div id="course-pills-2"><h4>Tool Design</h4><ul><li>Tools do one thing</li><li>Tools are flexible</li><li>Tools look native</li></ul><h4>Start with a Command</h4><ul><li>Why start with a command?</li><li>Discovery and experimentation</li></ul><h4>Build a Basic Function and Module</h4><ul><li>Start with a basic function</li><li>Create a script module</li><li>Check prerequisites</li><li>Run the new command</li></ul><h4>Adding CmdletBinding and Parameterizing</h4><ul><li>About CmdletBinding and common parameters</li><li>Accepting pipeline input</li><li>Mandatory-ness</li><li>Parameter validation</li><li>Parmeter aliases</li></ul><h4>Emitting Objects as Output</h4><ul><li>Assembling information</li><li>Constructing and emitting output</li><li>Quick tests</li></ul><h4>An Interlude: Changing Your Approach</h4><ul><li>Examining a script</li><li>Critiquing a script</li><li>Revising the script</li></ul><h4>Using Verbose, Warning, and Informational Output</h4><ul><li>Knowing the six channels</li><li>Adding verbose and warning output</li><li>Doing more with verbose output</li><li>Informational output</li></ul><h4>Comment-Based Help</h4><ul><li>Where to put your help</li><li>Getting started</li><li>Going further with comment-based help</li><li>Broken help</li></ul><h4>Handling Errors</h4><ul><li>Understanding errors and exceptions<br />Bad handling<br />Two reasons for exception handling<br />Handling exceptions in our tool<br />Capturing the actual exception<br />Handling exceptions for non-commands<br />Going further with exception handling<br />Deprecated exception handling</li></ul><h4>Basic Debugging</h4><ul><li>Two kinds of bugs</li><li>The ultimate goal of debugging</li><li>Developing assumptions</li><li>Write-Debug</li><li>Set-PSBreakpoint</li><li>The PowerShell ISE</li></ul><h4>Going Deeper with Parameters</h4><ul><li>Parameter positions</li><li>Validation</li><li>Multiple parameter sets</li><li>Value from remaining arguments</li><li>Help messages</li><li>Aliases</li><li>More CmdletBinding</li></ul><h4>Writing Full Help</h4><ul><li>External help</li><li>Using PlatyPs</li><li>Supporting online help</li><li>?About? topics</li><li>Making your help updatable</li></ul><h4>Unit Testing Your Code</h4><ul><li>Sketching out the test</li><li>Making something to test</li><li>Expanding the test</li><li>Going further with Pester</li></ul><h4>Extending Output Types</h4><ul><li>Understanding types</li><li>The Extensible Type System</li><li>Extending an object</li><li>Using Update-TypeData</li></ul><h4>Analyzing Your Script</h4><ul><li>Performing a basic analysis</li><li>Analyzing the analysis</li></ul><h4>Publishing Your Tools</h4><ul><li>Begin with a manifest</li><li>Publishing to PowerShell Gallery</li><li>Publishing to private repositories</li></ul><h4>Basic Controllers: Automation Scripts and Menus</h4><ul><li>Building a menu</li><li>Using UIChoice</li><li>Writing a process controller</li></ul><h4>Proxy Functions</h4><ul><li>A proxy example</li><li>Creating the proxy base</li><li>Modifying the proxy</li><li>Adding or removing parameters</li></ul><h4>Working with XML Data</h4><ul><li>Simple: CliXML</li><li>Importing native XML</li><li>ConvertTo-XML</li><li>Creating native XML from scratch</li></ul><h4>Working with JSON Data</h4><ul><li>Converting to JSON</li><li>Converting from JSON</li></ul><h4>Working with SQL Server Data</h4><ul><li>SQL Server terminology and facts</li><li>Connecting to the server and database</li><li>Writing a query</li><li>Running a query</li><li>Invoke-SqlCmd</li><li>Thinking about tool design patterns</li><li>Design tools that use SQL Server for data storage</li></ul><h4>Final Exam</h4><ul><li>Lab problem</li><li>Break down the problem</li><li>Do the design</li><li>Test the commands</li><li>Code the tool</li></ul></div>

Shell Scripting

Azure PowerShell

Power Tools

Powershell

Microsoft AZ-104

Microsoft AZ-303

55039 Windows PowerShell Scripting and Toolmaking

<div id="course-pills-1">Duration<p>4 Days</p><p>24 CPD hours</p>This course is intended for<p>This course is intended for the person who has responsibility for daily system operations.</p>Overview<p>Send, display, and respond to messages<br />Use the online help and reference materials<br />Monitor and control job queues, active jobs, and output queues<br />Create and change user profiles<br />Use authorization lists and group profiles<br />Start and stop Power Systems with IBM i<br />Manage system devices, user display stations, and printers<br />Save and restore objects and libraries<br />Monitor job and history logs<br />Diagnose a system problem<br />Order, receive, and install PTFs</p><p>This course enables a new system operator to develop basic to intermediate level skills needed for day-to-day operations of the Power System with IBM i</p></div><div id="course-pills-2"><h4>Power Systems and IBM i concepts and overview</h4><ul><li>.</li></ul><h4>Reference material and support</h4><ul><li>.</li></ul><h4>Overview of 5250 emulation and help</h4><ul><li>.</li></ul><h4>Overview of System i Navigator</h4><ul><li>.</li></ul><h4>Overview of IBM Navigator for i</h4><ul><li>.</li></ul><h4>Messaging concepts</h4><ul><li>.</li></ul><h4>Messaging with 5250 emulation</h4><ul><li>.</li></ul><h4>Messaging with System i Navigator</h4><ul><li>.</li></ul><h4>Messaging with IBM Navigator for i</h4><ul><li>.</li></ul><h4>CL command concepts</h4><ul><li>.</li></ul><h4>CL commands with 5250 emulation</h4><ul><li>.</li></ul><h4>Concepts: Object, library, and the IFS</h4><ul><li>.</li></ul><h4>Object management with 5250 emulation</h4><ul><li>.</li></ul><h4>Object management with System i Navigator</h4><ul><li>.</li></ul><h4>Object management with IBM Navigator for i</h4><ul><li>.</li></ul><h4>Introduction to work management</h4><ul><li>.</li></ul><h4>Work management with 5250 emulation</h4><ul><li>.</li></ul><h4>Job control with 5250 emulation</h4><ul><li>.</li></ul><h4>Job control with System i Navigator</h4><ul><li>.</li></ul><h4>Job control with IBM Navigator for i</h4><ul><li>.</li></ul><h4>Print concepts</h4><ul><li>.</li></ul><h4>Print control with 5250 emulation</h4><ul><li>.</li></ul><h4>Print control with System i Navigator</h4><ul><li>.</li></ul><h4>Print control with IBM Navigator for i</h4><ul><li>.</li></ul><h4>Starting and stopping the system</h4><ul><li>.</li></ul><h4>System security concepts</h4><ul><li>.</li></ul><h4>System security with 5250 emulation</h4><ul><li>.</li></ul><h4>System security with System i Navigator</h4><ul><li>.</li></ul><h4>System security with IBM Navigator for i</h4><ul><li>.</li></ul><h4>System configuration overview</h4><ul><li>.</li></ul><h4>Configuration with 5250 emulation</h4><ul><li>.</li></ul><h4>Configuration with System i Navigator</h4><ul><li>.</li></ul><h4>Configuration with IBM Navigator for i </h4><ul><li>.</li></ul><h4>Save concepts</h4><ul><li>.</li></ul><h4>Save with 5250 emulation</h4><ul><li>.</li></ul><h4>Save with System i Navigator</h4><ul><li>.</li></ul><h4>Save with IBM Navigator for i</h4><ul><li>.</li></ul><h4>Restore concepts and overview</h4><ul><li>.</li></ul><h4>Problem determination with 5250 emulation</h4><ul><li>.</li></ul><h4>Problem determination with System i Navigator</h4><ul><li>.</li></ul><h4>Overview of the PTF process</h4><ul><li>.</li></ul><h4>PTFs with 5250 Emulation</h4><ul><li>.</li></ul><h4>Class summary</h4><ul><li>.</li></ul></div><div id="course-pills-3"><h4>Additional course details:</h4><br /><p>Nexus Humans AS24 IBM System Operator Workshop for IBM i training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. </p><p></p> This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. <p></p>Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.  <p></p>While we feel this is the best course for the AS24 IBM System Operator Workshop for IBM i course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.  <p></p>Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.<p></p></div>

SIA Training

IT Skills

IMS Productivity Analyst

Manager Training

Teaching & Training

AS24 IBM System Operator Workshop for IBM i

<div id="course-pills-1">Duration<p>5 Days</p><p>30 CPD hours</p><p>This one of kind Cisco UC in-depth course takes student from initial endpoint configuration to a full solution deployment using all of the Cisco UC Components. Students will have extensive labs in which they will Administer and troubleshoot a Cisco 12.5 UC Deployment.Participants will gain in-depth practical knowledge with exercises on administering and troubleshooting of all Cisco UC Components.</p></div><div id="course-pills-2"><h4>Tools for Managing UC Collaboration 12.5</h4><ul><li>Prime Collaboration Deployment Manager Overview 12.5<br />Bulk Admin Tool (BAT)<br />Importing and Exporting Settings<br />Importing and Exporting Users<br />Importing and Exporting Phones<br />Phone Migrations<br />Unsupported IP Phone Models<br />CUCM Upgrades<br />Loading COP Files</li></ul><h4>Unified Communication Manager 12.5</h4><ul><li>Cisco Smart Licensing<br />Cisco Unified Communication Manager Overview<br />Cisco UCM Configuration<br />Redundancy<br />Services<br />Service Parameters<br />Enterprises Parameters<br />User Configuration<br />LDAP Integration<br />Synchronization<br />Authentication<br />Attribute Mapping<br />Filters<br />Endpoint Configuration<br />Creating and Modifying Phone and Configuration<br />Call Routing<br />Implementing Calling Privileges<br />Partitions and CSSs Configuration<br />Implementing Extension Mobility<br />Media Resources<br />Cisco Meeting Server<br />Troubleshooting UCM Features<br />CAR (CDR Accounting and Reporting) Tool<br />Reports<br />Dialed Number Analyzer<br />RTMT<br />Log Collection<br />Use RTMT to View Performance Counters<br />Troubleshooting Common Endpoint Registration Issues<br />Disaster Recovery System<br />Remote Site Redundancy</li></ul><h4>Gateway</h4><ul><li>Gateway Overview<br />Cisco H323 Gateways<br />Cisco MGCP Gateways<br />Cisco IOS SIP Gateways<br />Troubleshooting IOS Gateways</li></ul><h4>Cisco Emergency Responder (CER) 12.5</h4><ul><li>CER Overview<br />Emergency Notifications<br />CER Redundancy and Clustering<br />Integration with CUCM<br />Cisco Emergency Responder Administration Interfaces<br />Configuring Users and Role-Based System Access<br />Configuring Cisco Emergency Responder<br />Notification by IP Subnet<br />SNMP Overview<br />Adding new switches<br />Notification by Switch Port</li></ul><h4>Cisco Unified Communications Mobile and Remote Access (MRA)</h4><ul><li>MRA Overview<br />Expressway Edge<br />MRA Licensing<br />MRA Components<br />Certificates</li></ul><h4>Integrating Cisco Unified IM and Presence 12.5</h4><ul><li>IM&amp;P and Jabber Overview<br />Configure Service Discovery<br />DNS Record Requirements<br />Install Cisco Jabber<br />Cisco Jabber in Softphone Mode<br />Set Up Cisco Jabber in Full UC Mode<br />Integrating CUCM and IM&amp;P<br />Configuring CUCM Services for Jabber<br />Troubleshooting Jabber</li></ul><h4>Integrating Cisco Unity Connection 12.5</h4><ul><li>Cisco Unity Connection Overview<br />Cisco Unity Connection Integration Using SIP<br />Cisco Unity Connection Call Handlers<br />Configuring Search spaces and Partitions<br />Cisco Unity Connection Administration<br />Cisco Unity Connection Integration Troubleshooting Tools<br />RTMT<br />Using Port Monitor to Troubleshoot Voice Mails<br />Cisco Unity Audiotext Application<br />Unified Messaging</li></ul><h4>Cisco Meeting Server (CMS)</h4><ul><li>Introduction to Cisco Meeting Server<br />Configuring CMS<br />Configuring Meetings with CMS<br />Configuring Spaces with CMS<br />Scheduling Meeting with TMS</li></ul><h4>Cisco UCCX</h4><ul><li>Cisco Unified Contact Center Express Overview<br />Cisco Unified Contact Center Express Administration<br />Agents<br />Skills<br />Queues<br />Basic Scripting (Overview)<br />Finesse<br />Reporting<br />CUIC</li></ul><h4>Cisco Paging Server (InformaCast)</h4><ul><li>InformaCast Overview<br />InformaCast Administration<br />IP Phone Paging<br />Analog Paging<br />Multicast Requirements<br />Using InformaCast</li></ul><h4>Troubleshooting</h4><ul><li>Using Troubleshooting Methodology<br />Analyze the Troubleshooting Process<br />Troubleshooting Methodology in Complex Environments<br />Define the Problem<br />Gather Facts<br />Consider Possibilities<br />Create an Action Plan<br />Implement an Action Plan<br />Observe Results<br />Restart the Problem-Solving Process<br />Document Facts<br />Using Troubleshooting and Monitoring Tools<br />Cisco Unified Serviceability<br />Cisco Unified RTMT Performance Monitor and Data Logging<br />Trace File Collection<br />Troubleshooting Common Gateway and Endpoint Registration Issues<br />IP Phone Initialization<br />Common DHCP-Related and TFTP-Related Issues<br />Using Ping to Cisco IP Phones<br />Cisco Unified IP Phone Status Messages<br />Cisco Unified IP Phone Network Configuration</li></ul></div><div id="course-pills-3"><h4>Additional course details:</h4><br /><p>Nexus Humans Administering Cisco Unified Communications (Call Manager) (ACUCC v12.5) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. </p><p></p> This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. <p></p>Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.  <p></p>While we feel this is the best course for the Administering Cisco Unified Communications (Call Manager) (ACUCC v12.5) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.  <p></p>Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.<p></p></div>

Cisco Certified Network Associate (CCNA)

Cisco Certified Network Professional certification (CCNP)

IT Certifications

Cisco Certified Entry Networking Technician (CCENT)

Cisco Certified Internetwork Expert (CCIE)

Administering Cisco Unified Communications (Call Manager) (ACUCC v12.5)

<div id="course-pills-1">Duration<p>5 Days</p><p>30 CPD hours</p>This course is intended for<p>Ideal candidates are IT Professionals who deploy small-to-medium scale enterprise network solutions based on Aruba products and technologies.</p>Overview<p>Network Fundamentals<br />Review Aruba Switching portfolio<br />ArubaOS-CX Network Operating System<br />VLANs<br />Spanning Tree Protocol<br />VRRP<br />Link Aggregation<br />IP Routing<br />Subnetting<br />OSPFv2 - Single Area<br />Stacking using VSF<br />Secure Management and Maintenance<br />Aruba NetEdit</p><p>Teaches you the fundamental skills necessary to configure and manage modern, open standards-based networking solutions using Aruba's OS-CX routing &amp; switching technologies. This course consists of approximately 60% lecture and 40% hands-on lab exercises</p></div><div id="course-pills-2"><h4>Network Fundamentals</h4><ul><li>What is a network?</li><li>What is a Protocol?</li><li>OSI Reference Model</li><li>Encapsulation, frames, packets, segments</li><li>Layer 2 to Layer 7 headers</li><li>Media, cabling, Ethernet/wifi headers</li><li>Binary/Hex/Decimal theory and conversion</li><li>TCP/IP Stack (IP addressing &amp; Transport Protocols TCP/UDP)</li><li>Types of traffic: Unicast, Broadcast, Multicast</li></ul><h4>TCP/IP Stack</h4><ul><li>Overview</li><li>Ethernet frames</li><li>IPv4 Header</li><li>TCP Header ? Three-way Handshake</li><li>TCP Header ? Sequence Numbers</li><li>TCP Header ? Port Numbers</li><li>TCP Header</li><li>UPD Header</li></ul><h4>Basic Networking with Aruba Solutions</h4><ul><li>Networking devices: Switches, Routers, Multilayer Switches, APs, Mobility Controllers, Firewalls, Servers (HTTP, DHCP, DNS, Telnet, FTP)</li><li>2-Tier vs 3-Tier hierarchy</li><li>Switching Portfolio (AOS switches &amp; AOS-CX switches) is this introducing both portfolio on a couple of slide and few slides on AOS-CX hardware architecture, software architecture and intro to NAE high level.</li><li>Introduction to AOS-CX and feature set</li><li>Port numbering</li><li>Accessing Aruba OS-CX CLI</li><li>Prompt modes/levels and navigation</li><li>Context sensitive help</li><li>Show logs, configuration, interfaces, transceivers, flash, version</li><li>Hostname/interface name, enabling interfaces</li><li>Link Layer Discovery Protocol</li><li>ICMP and reachability testing tools: Ping and Traceroute</li><li>PoE (standards one slide and what we support and one or two slide on configuration</li></ul><h4>VLANs</h4><ul><li>Broadcast/collision domains</li><li>VLAN benefits</li><li>VLAN creation</li><li>DHCP server configuration in switches (optional)</li><li>802.1Q tagging</li><li>Switchports vs. Routed ports</li><li>MAC address table</li><li>ARP table</li><li>Packet Delivery part 1</li></ul><h4>Spanning Tree Protocol</h4><ul><li>Redundant network</li><li>L2 loops</li><li>802.1D</li><li>Common Spanning Tree</li><li>802.1s</li><li>802.1w overview</li><li>802.1w load balancing</li><li>802.1w region configuration</li></ul><h4>Link Aggregation</h4><ul><li>Static Aggregation</li><li>LACP</li><li>Load Balancing</li></ul><h4>IP Routing - Part 1</h4><ul><li>Default Gateway</li><li>DHCP IP Helper Address</li><li>IP Routing Service</li><li>Inter-VLAN routing</li><li>Packet Delivery Part 2</li><li>Need for layer 3 redundancy</li><li>Introduction to VRF</li></ul><h4>VRRP</h4><ul><li>VRRP overview</li><li>VRRP basic operation</li><li>VRRP failover and preempt</li><li>VRRP and MSTP coordination</li></ul><h4>IP Routing - Part 2</h4><ul><li>Subnetting</li><li>CIDR</li><li>Static routes</li><li>Administrative Distance</li><li>Floating routes</li><li>Scalability issues</li></ul><h4>IP Routing - Part 3</h4><ul><li>IGP vs EGP</li><li>Distance Vector vs Link State</li><li>OSPF Router-ID and Hello Messages</li><li>Passive interfaces</li><li>States</li><li>DR and BDR</li><li>LSDB: LSA 1 and 2</li><li>Path selection and convergence</li><li>Using cost to manipulate routes</li></ul><h4>Stacking</h4><ul><li>Control Plane, Management Plane, and Data Plane</li><li>Introduction to Stacking technologies</li><li>Stacking Benefits</li><li>Centralized control and management plane</li><li>Distributed Data Plane and Distributed Link Aggregation</li><li>VSF</li><li>VSF requirements</li><li>VSF Link and member roles</li><li>VSF member IDs and port numbers</li><li>VSF Configuration</li><li>VSF Provisioning use cases</li><li>Tracing Layer 2 traffic: Unicast</li><li>Tracing Layer 2 traffic: Broadcast, Multicast, and Unknown Unicast</li><li>VSF Failover and OSFP Graceful-Restart</li><li>VSF Link failure without MAD</li><li>MAD</li><li>VSX Introduction</li></ul><h4>Secure Management and Maintenance</h4><ul><li>OOBM port</li><li>Management VRF</li><li>Secure Management Protocols: AAA, SSH, HTTPS, RBAC</li><li>Radius-based management auth (VSA)</li><li>SNMP</li><li>Web interface</li><li>Configuration file management (Backup, restore, checkpoint and roll back)</li><li>Operating System image management (backup and restore)</li><li>Factory default/password recovery</li></ul><h4>AOS-CX Management tools</h4><ul><li>Intro to NetEdit</li><li>NetEdit installation</li><li>Basic monitoring with NetEdit</li><li>AOS-CX Mobile App</li></ul></div>

Networking Fundamentals

IT Networking Fundamentals

Computer Networking

AR-CXF: ArubaOS-CX Switching Fundamentals (Delivered by Fast Lane)

<div id="course-pills-1">Duration<p>2 Days</p><p>12 CPD hours</p>This course is intended for<p>This course is intended for network operators, network administrators, network engineers, network architects, security administrators, and security architects responsible for installation, setup, configuration, and administration of the BIG-IP AFM system.</p><p>This course uses lectures and hands-on exercises to give participants real-time experience in setting up and configuring the BIG-IP Advanced Firewall Manager (AFM) system. Students are introduced to the AFM user interface, stepping through various options that demonstrate how AFM is configured to build a network firewall and to detect and protect against DoS (Denial of Service) attacks. Reporting and log facilities are also explained and used in the course labs. Further Firewall functionality and additional DoS facilities for DNS and SIP traffic are discussed.</p></div><div id="course-pills-2"><h4>Module 1: Setting Up the BIG-IP System</h4><ul><li>Introducing the BIG-IP System</li><li>Initially Setting Up the BIG-IP System</li><li>Archiving the BIG-IP System Configuration</li><li>Leveraging F5 Support Resources and Tools</li></ul><h4>Module 2: AFM Overview</h4><ul><li>AFM Overview</li><li>AFM Availability</li><li>AFM and the BIG-IP Security Menu</li><li>Packet Processing</li><li>Rules and Direction</li><li>Rules Contexts and Processing</li><li>Inline Rule Editor</li></ul><h4>Module 3: Network Firewall</h4><ul><li>AFM Firewalls</li><li>Contexts</li><li>Modes</li><li>Packet Processing</li><li>Rules and Direction</li><li>Rules Contexts and Processing</li><li>Inline Rule Editor</li><li>Configuring Network Firewall</li><li>Network Firewall Rules and Policies</li><li>Network Firewall Rule Creation</li><li>Identifying Traffic by Region with Geolocation</li><li>Identifying Redundant and Conflicting Rules</li><li>Identifying Stale Rules</li><li>Prebuilding Firewall Rules with Lists and Schedules</li><li>Rule Lists</li><li>Address Lists</li><li>Port Lists</li><li>Schedules</li><li>Network Firewall Policies</li><li>Policy Status and Management</li><li>Other Rule Actions</li><li>Redirecting Traffic with Send to Virtual</li><li>Checking Rule Processing with Packet Tester</li><li>Examining Connections with Flow Inspector</li></ul><h4>Module 4: Logs</h4><ul><li>Event Logs</li><li>Logging Profiles</li><li>Limiting Log Messages with Log Throttling</li><li>Enabling Logging in Firewall Rules</li><li>BIG-IP Logging Mechanisms</li><li>Log Publisher</li><li>Log Destination</li><li>Filtering Logs with the Custom Search Facility</li><li>Logging Global Rule Events</li><li>Log Configuration Changes</li><li>QKView and Log Files</li><li>SNMP MIB</li><li>SNMP Traps</li></ul><h4>Module 5: IP Intelligence</h4><ul><li>Overview</li><li>Feature 1 Dynamic White and Black Lists</li><li>Black List Categories</li><li>Feed Lists</li><li>IP Intelligence Policies</li><li>IP Intelligence Log Profile</li><li>IP Intelligence Reporting</li><li>Troubleshooting IP Intelligence Lists</li><li>Feature 2 IP Intelligence Database</li><li>Licensing</li><li>Installation</li><li>Configuration</li><li>Troubleshooting</li><li>IP Intelligence iRule</li></ul><h4>Module 6: DoS Protection</h4><ul><li>Denial of Service and DoS Protection Overview</li><li>Device DoS Protection</li><li>Configuring Device DoS Protection</li><li>Variant 1 DoS Vectors</li><li>Variant 2 DoS Vectors</li><li>Automatic Threshold Configuration</li><li>Variant 3 DoS Vectors</li><li>Device DoS Profiles</li><li>DoS Protection Profile</li><li>Dynamic Signatures</li><li>Dynamic Signatures Configuration</li><li>DoS iRules</li></ul><h4>Module 7: Reports</h4><ul><li>AFM Reporting Facilities Overview</li><li>Examining the Status of Particular AFM Features</li><li>Exporting the Data</li><li>Managing the Reporting Settings</li><li>Scheduling Reports</li><li>Examining AFM Status at High Level</li><li>Mini Reporting Windows (Widgets)</li><li>Building Custom Widgets</li><li>Deleting and Restoring Widgets</li><li>Dashboards</li></ul><h4>Module 8: DoS White Lists</h4><ul><li>Bypassing DoS Checks with White Lists</li><li>Configuring DoS White Lists</li><li>tmsh options</li><li>Per Profile Whitelist Address List</li></ul><h4>Module 9: DoS Sweep Flood Protection</h4><ul><li>Isolating Bad Clients with Sweep Flood</li><li>Configuring Sweep Flood</li></ul><h4>Module 10: IP Intelligence Shun</h4><ul><li>Overview</li><li>Manual Configuration</li><li>Dynamic Configuration</li><li>IP Intelligence Policy</li><li>tmsh options</li><li>Extending the Shun Feature</li><li>Route this Traffic to Nowhere - Remotely Triggered Black Hole</li><li>Route this Traffic for Further Processing - Scrubber</li></ul><h4>Module 11: DNS Firewall</h4><ul><li>Filtering DNS Traffic with DNS Firewall</li><li>Configuring DNS Firewall</li><li>DNS Query Types</li><li>DNS Opcode Types</li><li>Logging DNS Firewall Events</li><li>Troubleshooting</li></ul><h4>Module 12: DNS DoS</h4><ul><li>Overview</li><li>DNS DoS</li><li>Configuring DNS DoS</li><li>DoS Protection Profile</li><li>Device DoS and DNS</li></ul><h4>Module 13: SIP DoS</h4><ul><li>Session Initiation Protocol (SIP)</li><li>Transactions and Dialogs</li><li>SIP DoS Configuration</li><li>DoS Protection Profile</li><li>Device DoS and SIP</li></ul><h4>Module 14: Port Misuse</h4><ul><li>Overview</li><li>Port Misuse and Service Policies</li><li>Building a Port Misuse Policy</li><li>Attaching a Service Policy</li><li>Creating a Log Profile</li></ul><h4>Module 15: Network Firewall iRules</h4><ul><li>Overview</li><li>iRule Events</li><li>Configuration</li><li>When to use iRules</li><li>More Information</li></ul><h4>Module 16: Recap</h4><ul><li>BIG-IP Architecture and Traffic Flow</li><li>AFM Packet Processing Overview</li></ul></div>

Network & Security

Firewall

F5 Networks Configuring BIG-IP AFM : Advanced Firewall Manager

<div id="course-pills-1">Duration<p>1.5 Days</p><p>9 CPD hours</p>This course is intended for<p>This course is intended for individuals who want to gain basic knowledge communicating, etiquette, professionalism and time management for the office environment.</p>Overview<p>Upon successful completion of this course, students will be able to communicate, be professional and manage their time effectively in a business environment.</p><p>In this course, students will learn how to communicate, act and manage time effective in a business environment.</p></div><div id="course-pills-2"><h4>Getting Started</h4><ul><li>Icebreaker</li><li>Housekeeping Items</li><li>The Parking Lot</li><li>Workshop Objectives</li></ul><h4>The Big Picture</h4><ul><li>What is Communication?</li><li>How Do We Communicate?</li><li>Other Factors in Communication</li></ul><h4>Understanding Communication Barriers</h4><ul><li>An Overview of Common Barriers</li><li>Language Barriers</li><li>Cultural Barriers</li><li>Differences in Time and Place</li></ul><h4>Paraverbal Communication Skills</h4><ul><li>The Power of Pitch</li><li>The Truth about Tone</li><li>The Strength of Speed</li></ul><h4>Non-Verbal Communication</h4><ul><li>Understanding the Mehrabian Study</li><li>All About Body Language</li><li>Interpreting Gestures</li></ul><h4>Speaking like a Star</h4><ul><li>S = Situation</li><li>T = Task</li><li>A = Action</li><li>R = Result</li><li>Summary</li></ul><h4>Listening Skills</h4><ul><li>Seven Ways to Listen Better Today</li><li>Understanding Active Listening</li><li>Sending Good Signals to Others</li></ul><h4>Asking Good Questions</h4><ul><li>Open Questions</li><li>Closed Questions</li><li>Probing Questions</li></ul><h4>Appreciative Inquiry</h4><ul><li>The Purpose of AI</li><li>The Four Stages</li><li>Examples and Case Studies</li></ul><h4>Mastering the Art of Conversation</h4><ul><li>Level One: Discussing General Topics</li><li>Level Two: Sharing Ideas and Perspectives</li><li>Level Three: Sharing Personal Experiences</li><li>Our Top Networking Tips</li></ul><h4>Advanced Communication Skills</h4><ul><li>Understanding Precipitating Factors</li><li>Establishing Common Ground</li><li>Using ?I? Messages</li></ul><h4>Wrapping Up</h4><ul><li>Words from the Wise</li><li>Review of Parking Lot</li><li>Lessons Learned</li><li>Completion of Action Plans and Evaluations</li></ul><h4>Principles of Professional Behavior</h4><ul><li>Always be Your Best</li><li>Meeting and Greeting</li><li>Sending Social Invitations to Business Associates</li></ul><h4>Interview Etiquette</h4><ul><li>Interviewing</li><li>Before the Interview</li><li>In the Waiting Room</li><li>During the Interview</li><li>After the Interview</li><li>Job Fair Interviews</li></ul><h4>Planning &amp; Attending Business Meetings</h4><ul><li>Office Meetings</li><li>Meal Meetings</li></ul><h4>Electronic Etiquette</h4><ul><li>Voicemail</li><li>Cell Phones</li><li>Email</li></ul><h4>Multiculture Etiquette</h4><ul><li>Defining the Challenge</li><li>Five Steps to Dealing with Diversity </li><li>Guidelines for Managing Diverse Relationships</li></ul><h4>Time Management Concepts</h4><ul><li>Benefits of better time utilization</li><li>Who controls your schedule?</li></ul><h4>Your Job: What You Are Responsible for Accomplishing?</h4><ul><li>Your job responsibilities</li><li>Setting objectives</li><li>Setting priorities</li></ul><h4>How to Use Your Time</h4><ul><li>Gathering data-the time log</li><li>Analyzing the data</li></ul><h4>Delegation: Working Through Others</h4><ul><li>Why some people don't delegate</li><li>Levels of delegation</li><li>How to delegate</li><li>Benefits of delegation</li><li>Getting started</li></ul><h4>Planning: Keys to Achievement</h4><ul><li>Planning: Keys to Achievement</li></ul><h4>Coping with Common Time Wasters</h4><ul><li>Coping with self-generated time wasters</li><li>Coping with environmental time wasters</li></ul><h4>Personal Needs that Get in the Way of Effective Time Utilization</h4><ul><li>Needs profile analysis</li><li>Self-assessment questionnaire</li><li>Applying needs assessment results</li></ul><h4>Planning for Improvement</h4><ul><li>Six tips for effective time management</li><li>Planning for improved time utilization</li></ul><h4>Follow-Up: Staying on Track</h4><ul><li>Time savings progress report</li><li>Time savings progress chart</li><li>Time management progress survey</li></ul></div><div id="course-pills-3"><h4>Additional course details:</h4><br /><p>Nexus Humans Business Soft Skills training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. </p><p></p> This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. <p></p>Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.  <p></p>While we feel this is the best course for the Business Soft Skills course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.  <p></p>Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.<p></p></div>

Office Skills & Productivity

Professional Skills

Meeting Skills

Business Communication Skills

Professional Skills Course (PSC)

Management Skills

Business Soft Skills

<div id="course-pills-1">Duration<p>5 Days</p><p>30 CPD hours</p>This course is intended for<p>Ideal candidates are IT Professionals who deploy small-to-medium scale enterprise network solutions based on Aruba products and technologies.</p>Overview<p>After you successfully complete this course, expect to be able to:<br />Explain Networking Fundamentals<br />Describe and review the Aruba Switching portfolio with customers<br />Install and configure devices running the ArubaOS-CX Network Operating System<br />Describe and configure VLANs<br />Explain, describe and configure Spanning Tree Protocol<br />Understand when to use VRRP and how to configure it<br />Explain and configure Link Aggregation<br />Understand and configure IP Routing<br />Explain IP Subnetting<br />Understand and configure OSPFv2 - Single Area<br />Describe and configure Switch Stacking using VSF<br />Configuration of Aruba solutions using Secure Management and Maintenance methodologies<br />Manage, monitor, administer and operate Aruba solutions using Aruba's NetEdit tool</p><p>This course teaches you the fundamental skills necessary to configure and manage modern, open standards-based networking solutions using Aruba's OS-CX routing and switching technologies. This course consists of approximately 60% lecture and 40% hands-on lab exercises to help you learn how to implement and validate small to medium enterprise network solutions. This 5-day course prepares candidates for the Aruba Certified Switching Associate exam.In this course, participants learn about ArubaOS-CX switch technologies including multi-layer switches. You will also learn about broadcast domains and Virtual Local Area Networks (VLANs); secure management protocols such as AAA, SSH, HTTPS, and Dynamic Segmentation using Aruba's Role-Based Access Control (RBAC); availability technologies such as Multiple Spanning Tree Protocol (MSTP); link aggregation techniques including Link Aggregation Control Protocol (LACP) and switch virtualization with Aruba?s Virtual Switching Framework (VSF). Static and dynamic IP routing protocols such as Open Shortest Path First (OSPF) are also covered.</p></div><div id="course-pills-2"><h4>Network Fundamentals</h4><ul><li>What is a network?</li><li>What is a Protocol?</li><li>OSI Reference Model</li><li>Encapsulation, frames, packets, segments</li><li>Layer 2 to Layer 7 headers</li><li>Media, cabling, Ethernet/wifi headers</li><li>Binary/Hex/Decimal theory and conversion</li><li>TCP/IP Stack (IP addressing &amp; Transport Protocols TCP/UDP)</li><li>Types of traffic: Unicast, Broadcast, Multicast</li></ul><h4>TCP/IP Stack</h4><ul><li>Overview</li><li>Ethernet frames</li><li>IPv4 Header</li><li>TCP Header ? Three-way Handshake</li><li>TCP Header ? Sequence Numbers</li><li>TCP Header ? Port Numbers</li><li>TCP Header</li><li>UPD Header</li></ul><h4>Basic Networking with Aruba Solutions</h4><ul><li>Networking devices: Switches, Routers, Multilayer Switches, APs, Mobility Controllers, Firewalls, Servers (HTTP, DHCP, DNS, Telnet, FTP)</li><li>2-Tier vs 3-Tier hierarchy</li><li>Switching Portfolio (AOS switches &amp; AOS-CX switches) is this introducing both portfolio on a couple of slide and few slides on AOS-CX hardware architecture, software architecture and intro to NAE high level.</li><li>Introduction to AOS-CX and feature set</li><li>Port numbering</li><li>Accessing Aruba OS-CX CLI</li><li>Prompt modes/levels and navigation</li><li>Context sensitive help</li><li>Show logs, configuration, interfaces, transceivers, flash, version</li><li>Hostname/interface name, enabling interfaces</li><li>Link Layer Discovery Protocol</li><li>ICMP and reachability testing tools: Ping and Traceroute</li><li>PoE (standards one slide and what we support and one or two slide on configuration and verifications.)</li></ul><h4>VLANs</h4><ul><li>Broadcast/collision domains</li><li>VLAN benefits</li><li>VLAN creation</li><li>DHCP server configuration in switches (optional)</li><li>802.1Q tagging</li><li>Switchports vs. Routed ports</li><li>MAC address table</li><li>ARP table</li><li>Packet Delivery part 1</li></ul><h4>Spanning Tree Protocol</h4><ul><li>Redundant network</li><li>L2 loops</li><li>802.1D</li><li>Common Spanning Tree</li><li>802.1s</li><li>802.1w overview</li><li>802.1w load balancing</li><li>802.1w region configuration</li></ul><h4>Link Aggregation</h4><ul><li>Static Aggregation</li><li>LACP</li><li>Load Balancing</li></ul><h4>IP Routing - Part 1</h4><ul><li>Default Gateway</li><li>DHCP IP Helper Address</li><li>IP Routing Service</li><li>Inter-VLAN routing</li><li>Packet Delivery Part 2</li><li>Need for layer 3 redundancy</li><li>Introduction to VRF</li></ul><h4>VRRP</h4><ul><li>VRRP overview</li><li>VRRP basic operation</li><li>VRRP failover and preempt</li><li>VRRP and MSTP coordination</li></ul><h4>IP Routing - Part 2</h4><ul><li>Subnetting</li><li>CIDR</li><li>Static routes</li><li>Administrative Distance</li><li>Floating routes</li><li>Scalability issues</li><li></li></ul><h4>IP Routing - Part 3</h4><ul><li>IGP vs EGP</li><li>Distance Vector vs Link State</li><li>OSPF Router-ID and Hello Messages</li><li>Passive interfaces</li><li>States</li><li>DR and BDR</li><li>LSDB: LSA 1 and 2</li><li>Path selection and convergence</li><li>Using cost to manipulate routes</li></ul><h4>Stacking</h4><ul><li>Control Plane, Management Plane, and Data Plane</li><li>Introduction to Stacking technologies</li><li>Stacking Benefits</li><li>Centralized control and management plane</li><li>Distributed Data Plane and Distributed Link Aggregation</li><li>VSF</li><li>VSF requirements</li><li>VSF Link and member roles</li><li>VSF member IDs and port numbers</li><li>VSF Configuration</li><li>VSF Provisioning use cases</li><li>Tracing Layer 2 traffic: Unicast</li><li>Tracing Layer 2 traffic: Broadcast, Multicast, and Unknown Unicast</li><li>VSF Failover and OSFP Graceful-Restart</li><li>VSF Link failure without MAD</li><li>MAD</li><li>VSX Introduction</li></ul><h4>Secure Management and Maintenance</h4><ul><li>OOBM port</li><li>Management VRF</li><li>Secure Management Protocols: AAA, SSH, HTTPS, RBAC</li><li>Radius-based management auth (VSA)</li><li>SNMP</li><li>Web interface</li><li>Configuration file management (Backup, restore, checkpoint and roll back)</li><li>Operating System image management (backup and restore)</li><li>Factory default/password recovery</li></ul><h4>AOS-CX Management tools</h4><ul><li>Intro to NetEdit</li><li>NetEdit installation</li><li>Basic monitoring with NetEdit</li><li>AOS-CX Mobile App</li></ul></div><div id="course-pills-3"><h4>Additional course details:</h4><br /><p>Nexus Humans Aruba OS-CX Switching Fundamentals, Rev. 20.21 training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. </p><p></p> This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. <p></p>Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.  <p></p>While we feel this is the best course for the Aruba OS-CX Switching Fundamentals, Rev. 20.21 course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.  <p></p>Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.<p></p></div>

Aruba OS-CX Switching Fundamentals, Rev. 20.21

<div id="course-pills-1">Duration<p>5 Days</p><p>30 CPD hours</p>This course is intended for<p>This course is intended for students new to computer programming or experienced programmers who are new to client-side web development.</p>Overview<p>After completing this course, you will be able to:<br />Describe the technologies involved in web development.<br />Create HTML pages with links and images.<br />Explain the benefits of CSS.<br />Style HTML pages with CSS.<br />Explain the concepts of objects, methods, and properties.<br />Work with JavaScript variables.<br />Create their own custom functions in JavaScript.<br />Write flow control logic in JavaScript.<br />Write JavaScript code that listens for and handles events, such as mouse clicks and page loads.<br />Create forms with HTML and validate them with JavaScript.<br />Use regular expressions in JavaScript for advanced form validation.</p><p>This course is intended for IT professionals interested in becoming client-side web developers. who need to get a jump start on all three technologies. The course includes more than 30 exercises, providing a rapid hands-on introduction to the three major client-side languages: HTML, CSS, and JavaScript. Students should be prepared to cover a lot of ground quickly.This material updates and replaces course Microsoft course 20480 which was previously published under the title Programming in HTML5 with JavaScript and CSS3.</p></div><div id="course-pills-2"><h4>Module 1: A Quick Overview of Web Development</h4><ul><li>HTML is Part of a Team</li><li>Client-side Programming</li><li>Server-side Programming</li><li>Web Development Technologies</li></ul><h4>Module 2: Introduction to HTML</h4><ul><li>Exercise: A Simple HTML Document</li><li>Getting Started with a Simple HTML Document</li><li>HTML Elements, Attributes, and Comments</li><li>The HTML Skeleton</li><li>Viewing the Page Source</li><li>Special Characters</li><li>HTML Elements and Special Characters</li><li>History of HTML</li><li>The lang Attribute</li></ul><h4>Module 3: Paragraphs, Headings, and Text</h4><ul><li>Paragraphs</li><li>Heading Levels</li><li>Breaks and Horizontal Rules</li><li>Exercise: Paragraphs, Headings, and Text</li><li>The div Tag</li><li>Creating an HTML Page</li><li>Quoted Text</li><li>Preformatted Text</li><li>Inline Semantic Elements</li><li>Exercise: Adding Inline Elements</li></ul><h4>Module 4: HTML Links</h4><ul><li>Links Introduction</li><li>Text Links</li><li>Absolute vs. Relative Paths</li><li>Targeting New Tabs</li><li>Email Links</li><li>Exercise: Adding Links</li><li>Lorem Ipsum</li><li>The title Attribute</li><li>Linking to a Specific Location on the Page</li><li>Targeting a Specific Location on the Page</li></ul><h4>Module 5: HTML Images</h4><ul><li>Inserting Images</li><li>Image Links</li><li>Adding Images to the Document</li><li>Exercise: Adding Images to the Page</li><li>Providing Alternative Images</li></ul><h4>Module 6: HTML Lists</h4><ul><li>Unordered Lists</li><li>Ordered Lists</li><li>Definition Lists</li><li>Exercise: Creating Lists</li></ul><h4>Module 7: Crash Course in CSS</h4><ul><li>Benefits of Cascading Style Sheets</li><li>CSS Rules</li><li>Selectors</li><li>Combinators</li><li>Precedence of Selectors</li><li>How Browsers Style Pages</li><li>CSS Resets</li><li>CSS Normalizers</li><li>External Stylesheets, Embedded Stylesheets, and Inline Styles</li><li>Exercise: Creating an External Stylesheet</li><li>Exercise: Creating an Embedded Stylesheet</li><li>Exercise: Adding Inline Styles</li><li>div and span</li><li>Exercise: Styling div and span</li><li>Media Types</li><li>Units of Measurement</li><li>Inheritance</li></ul><h4>Module 8: CSS Fonts</h4><ul><li>font-family</li><li>@font-face</li><li>font-size</li><li>font-style</li><li>font-variant</li><li>font-weight</li><li>line-height</li><li>font shorthand</li><li>Exercise: Styling Fonts</li></ul><h4>Module 9: Color and Opacity</h4><ul><li>About Color and Opacity</li><li>Color and Opacity Values</li><li>Color</li><li>Opacity</li><li>Exercise: Adding Color and Opacity to Text</li></ul><h4>Module 10: CSS Text</h4><ul><li>letter-spacing</li><li>text-align</li><li>text-decoration</li><li>text-indent</li><li>text-shadow</li><li>text-transform</li><li>white-space</li><li>word-break</li><li>word-spacing</li><li>Exercise: Text Properties</li></ul><h4>Module 11: JavaScript Basics</h4><ul><li>JavaScript vs. EcmaScript</li><li>The HTML DOM</li><li>JavaScript Syntax</li><li>Accessing Elements</li><li>Where Is JavaScript Code Written?</li><li>JavaScript Objects, Methods, and Properties</li><li>Exercise: Alerts, Writing, and Changing Background Color</li></ul><h4>Module 12: Variables, Arrays, and Operators</h4><ul><li>JavaScript Variables</li><li>A Loosely Typed Language</li><li>Google Chrome DevTools</li><li>Storing User-Entered Data</li><li>Exercise: Using Variables</li><li>Constants</li><li>Arrays</li><li>Exercise: Working with Arrays</li><li>Associative Arrays</li><li>Playing with Array Methods</li><li>JavaScript Operators</li><li>The Modulus Operator</li><li>Playing with Operators</li><li>The Default Operator</li><li>Exercise: Working with Operators</li></ul><h4>Module 13: JavaScript Functions</h4><ul><li>Global Objects and Functions</li><li>Exercise: Working with Global Functions</li><li>User-defined Functions</li><li>Exercise: Writing a JavaScript Function</li><li>Returning Values from Functions</li></ul><h4>Module 14: Built-In JavaScript Objects</h4><ul><li>Strings</li><li>Math</li><li>Date</li><li>Helper Functions</li><li>Exercise: Returning the Day of the Week as a String</li></ul><h4>Module 15: Conditionals and Loops</h4><ul><li>Conditionals</li><li>Short-circuiting</li><li>Switch / Case</li><li>Ternary Operator</li><li>Truthy and Falsy</li><li>Exercise: Conditional Processing</li><li>Loops</li><li>while and do?while Loops</li><li>for Loops</li><li>break and continue</li><li>Exercise: Working with Loops</li><li>Array: forEach()</li></ul><h4>Module 16: Event Handlers and Listeners</h4><ul><li>On-event Handlers</li><li>Exercise: Using On-event Handlers</li><li>The addEventListener() Method</li><li>Anonymous Functions</li><li>Capturing Key Events</li><li>Exercise: Adding Event Listeners</li><li>Benefits of Event Listeners</li><li>Timers</li><li>Typing Test</li></ul><h4>Module 17: The HTML Document Object Model</h4><ul><li>CSS Selectors</li><li>The innerHTML Property</li><li>Nodes, NodeLists, and HTMLCollections</li><li>Accessing Element Nodes</li><li>Exercise: Accessing Elements</li><li>Dot Notation and Square Bracket Notation</li><li>Accessing Elements Hierarchically</li><li>Exercise: Working with Hierarchical Elements</li><li>Accessing Attributes</li><li>Creating New Nodes</li><li>Focusing on a Field</li><li>Shopping List Application</li><li>Exercise: Logging</li><li>Exercise: Adding EventListeners</li><li>Exercise: Adding Items to the List</li><li>Exercise: Dynamically Adding Remove Buttons to the List Items</li><li>Exercise: Removing List Items</li><li>Exercise: Preventing Duplicates and Zero-length Product Names</li><li>Manipulating Tables</li></ul><h4>Module 18: HTML Forms</h4><ul><li>How HTML Forms Work</li><li>The form Element</li><li>Form Elements</li><li>Buttons</li><li>Exercise: Creating a Registration Form</li><li>Checkboxes</li><li>Radio Buttons</li><li>Exercise: Adding Checkboxes and Radio Buttons</li><li>Fieldsets</li><li>Select Menus</li><li>Textareas</li><li>Exercise: Adding a Select Menu and a Textarea</li><li>HTML Forms and CSS</li></ul><h4>Module 19: JavaScript Form Validation</h4><ul><li>Server-side Form Validation</li><li>HTML Form Validation</li><li>Accessing Form Data</li><li>Form Validation with JavaScript</li><li>Exercise: Checking the Validity of the Email and URL Fields</li><li>Checking Validity on Input and Submit Events</li><li>Adding Error Messages</li><li>Validating Textareas</li><li>Validating Checkboxes</li><li>Validating Radio Buttons</li><li>Validating Select Menus</li><li>Exercise: Validating the Ice Cream Order Form</li><li>Giving the User a Chance</li></ul><h4>Module 20: Regular Expressions</h4><ul><li>Getting Started</li><li>Regular Expression Syntax</li><li>Backreferences</li><li>Form Validation with Regular Expressions</li><li>Cleaning Up Form Entries</li><li>Exercise: Cleaning Up Form Entries</li><li>A Slightly More Complex Example</li></ul></div>

Computing Skills

Programming Fundamentals

HTML & CSS

Computer Programming

Web Development

55320 Programming with HTML, CSS, and JavaScript

Clockwork Eye Video Training

Photography & Video

Video

Video Marketing

Video Creation

Mobile Video Production

Film & Video

Video Design

Videography

Video Production

Video Editing

Video & Mobile Marketing

Learn to craft top-notch videos for your business using your mobile phone in this interactive workshop. Enhance marketing, visibility, and attract more clients through video. All-in-one workshop for diving into the world of business videos. #VideoCreation #BusinessBoost

Creating Video For Business (Interactive Workshop)

General Admission

<div id="course-pills-1">Duration<p>5 Days</p><p>30 CPD hours</p>This course is intended for<p></p><p>Students in this course are interested in Azure development or in passing the Microsoft Azure Developer Associate certification exam.</p><p></p><p></p><p>This course teaches developers how to create end-to-end solutions in Microsoft Azure. Students will learn how to implement Azure compute solutions, create Azure Functions, implement and manage web apps, develop solutions utilizing Azure storage, implement authentication and authorization, and secure their solutions by using KeyVault and Managed Identities. Students will also learn how to connect to and consume Azure services and third-party services, and include event- and message-based models in their solutions. The course also covers monitoring, troubleshooting, and optimizing Azure solutions.</p><p></p>Prerequisites<p>To be successful in this course, learners should have the following: Hands-on experience with Azure IaaS and PaaS solutions, and the Azure Portal. Experience writing in an Azure supported language at the intermediate level. (C#, JavaScript, Python, or Java) Ability to write code to connect and perform operations on, a SQL or NoSQL database product. (SQL Server, Oracle, MongoDB, Cassandra or similar) Experience writing code to handle authentication, authorization, and other security principles at the intermediate level. A general understanding of HTML, the HTTP protocol and REST API interfaces.</p></div><div id="course-pills-2"><h3>1 - Explore Azure App Service</h3> <ul> <li>Examine Azure App Service</li> <li>Examine Azure App Service plans</li> <li>Deploy to App Service</li> <li>Explore authentication and authorization in App Service</li> <li>Discover App Service networking features</li> </ul> <h3>2 - Configure web app settings</h3> <ul> <li>Configure application settings</li> <li>Configure general settings</li> <li>Configure path mappings</li> <li>Enable diagnostic logging</li> <li>Configure security certificates</li> </ul> <h3>3 - Scale apps in Azure App Service</h3> <ul> <li>Examine autoscale factors</li> <li>Identify autoscale factors</li> <li>Enable autoscale in App Service</li> <li>Explore autoscale best practices</li> </ul> <h3>4 - Explore Azure App Service deployment slots</h3> <ul> <li>Explore staging environments</li> <li>Examine slot swapping</li> <li>Swap deployment slots</li> <li>Route traffic in App Service</li> </ul> <h3>5 - Explore Azure Functions</h3> <ul> <li>Discover Azure Functions</li> <li>Compare Azure Functions hosting options</li> <li>Scale Azure Functions</li> </ul> <h3>6 - Develop Azure Functions</h3> <ul> <li>Explore Azure Functions development</li> <li>Create triggers and bindings</li> <li>Connect functions to Azure services</li> </ul> <h3>7 - Explore Azure Blob storage</h3> <ul> <li>Explore Azure Blob storage</li> <li>Discover Azure Blob storage resource types</li> <li>Explore Azure Storage security features</li> <li>Discover static website hosting in Azure Storage</li> </ul> <h3>8 - Manage the Azure Blob storage lifecycle</h3> <ul> <li>Explore the Azure Blob storage lifecycle</li> <li>Discover Blob storage lifecycle policies</li> <li>Implement Blob storage lifecycle policies</li> <li>Rehydrate blob data from the archive tier</li> </ul> <h3>9 - Work with Azure Blob storage</h3> <ul> <li>Explore Azure Blob storage client library</li> <li>Create a client object</li> <li>Manage container properties and metadata by using .NET</li> <li>Set and retrieve properties and metadata for blob resources by using REST</li> </ul> <h3>10 - Explore Azure Cosmos DB</h3> <ul> <li>Identify key benefits of Azure Cosmos DB</li> <li>Explore the resource hierarchy</li> <li>Explore consistency levels</li> <li>Choose the right consistency level</li> <li>Explore supported APIs</li> <li>Discover request units</li> </ul> <h3>11 - Work with Azure Cosmos DB</h3> <ul> <li>Explore Microsoft .NET SDK v3 for Azure Cosmos DB</li> <li>Create stored procedures</li> <li>Create triggers and user-defined functions</li> <li>Explore change feed in Azure Cosmos DB</li> </ul> <h3>12 - Manage container images in Azure Container Registry</h3> <ul> <li>Discover the Azure Container Registry</li> <li>Explore storage capabilities</li> <li>Build and manage containers with tasks</li> <li>Explore elements of a Dockerfile</li> </ul> <h3>13 - Run container images in Azure Container Instances</h3> <ul> <li>Explore Azure Container Instances</li> <li>Run containerized tasks with restart policies</li> <li>Set environment variables in container instances</li> <li>Mount an Azure file share in Azure Container Instances</li> </ul> <h3>14 - Implement Azure Container Apps</h3> <ul> <li>Explore Azure Container Apps</li> <li>Explore containers in Azure Container Apps</li> <li>Implement authentication and authorization in Azure Container Apps</li> <li>Manage revisions and secrets in Azure Container Apps</li> <li>Explore Dapr integration with Azure Container Apps</li> </ul> <h3>15 - Explore the Microsoft identity platform</h3> <ul> <li>Explore the Microsoft identity platform</li> <li>Explore service principals</li> <li>Discover permissions and consent</li> <li>Discover conditional access</li> </ul> <h3>16 - Implement authentication by using the Microsoft Authentication Library</h3> <ul> <li>Explore the Microsoft Authentication Library</li> <li>Initialize client applications</li> </ul> <h3>17 - Implement shared access signatures</h3> <ul> <li>Discover shared access signatures</li> <li>Choose when to use shared access signatures</li> <li>Explore stored access policies</li> </ul> <h3>18 - Explore Microsoft Graph</h3> <ul> <li>Discover Microsoft Graph</li> <li>Query Microsoft Graph by using REST</li> <li>Query Microsoft Graph by using SDKs</li> <li>Apply best practices to Microsoft Graph</li> </ul> <h3>19 - Implement Azure Key Vault</h3> <ul> <li>Explore Azure Key Vault</li> <li>Discover Azure Key Vault best practices</li> <li>Authenticate to Azure Key Vault</li> </ul> <h3>20 - Implement managed identities</h3> <ul> <li>Explore managed identities</li> <li>Discover the managed identities authentication flow</li> <li>Configure managed identities</li> <li>Acquire an access token</li> </ul> <h3>21 - Implement Azure App Configuration</h3> <ul> <li>Explore the Azure App Configuration service</li> <li>Create paired keys and values</li> <li>Manage application features</li> <li>Secure app configuration data</li> </ul> <h3>22 - Explore API Management</h3> <ul> <li>Discover the API Management service</li> <li>Explore API gateways</li> <li>Explore API Management policies</li> <li>Create advanced policies</li> <li>Secure APIs by using subscriptions</li> <li>Secure APIs by using certificates</li> </ul> <h3>23 - Explore Azure Event Grid</h3> <ul> <li>Explore Azure Event Grid</li> <li>Discover event schemas</li> <li>Explore event delivery durability</li> <li>Control access to events</li> <li>Receive events by using webhooks</li> <li>Filter events</li> </ul> <h3>24 - Explore Azure Event Hubs</h3> <ul> <li>Discover Azure Event Hubs</li> <li>Explore Event Hubs Capture</li> <li>Scale your processing application</li> <li>Control access to events</li> <li>Perform common operations with the Event Hubs client library</li> </ul> <h3>25 - Discover Azure message queues</h3> <ul> <li>Choose a message queue solution</li> <li>Explore Azure Service Bus</li> <li>Discover Service Bus queues, topics, and subscriptions</li> <li>Explore Service Bus message payloads and serialization</li> <li>Explore Azure Queue Storage</li> <li>Create and manage Azure Queue Storage and messages by using .NET</li> </ul> <h3>26 - Monitor app performance</h3> <ul> <li>Explore Application Insights</li> <li>Discover log-based metrics</li> <li>Instrument an app for monitoring</li> <li>Select an availability test</li> <li>Troubleshoot app performance by using Application Map</li> </ul> <h3>27 - Develop for Azure Cache for Redis</h3> <ul> <li>Explore Azure Cache for Redis</li> <li>Configure Azure Cache for Redis</li> <li>Interact with Azure Cache for Redis by using .NET</li> </ul> <h3>28 - Develop for storage on CDNs</h3> <ul> <li>Explore Azure Content Delivery Networks</li> <li>Control cache behavior on Azure Content Delivery Networks</li> <li>Interact with Azure Content Delivery Networks by using .NET</li> </ul></div>

Microsoft AZ-900

Microsoft Azure

Microsoft AZ-700

AWS Certified Solutions Architect

AZ-204T00 Developing Solutions for Microsoft Azure

Microsoft Certification

Microsoft 365

MS-102T00 Microsoft 365 Administrator Essentials

<div id="course-pills-1">Duration<p>1 Days</p><p>6 CPD hours</p><p>Writing is a key method of communication for most people, and it?s one that many people struggle with. This workshop will give participants a refresher on basic writing concepts (such as spelling, grammar, and punctuation), and an overview of the most common business documents (such as proposals, reports, and agendas), giving you that extra edge in the workplace.</p></div><div id="course-pills-2"><h3>1 - Getting Started</h3> <ul> <li>Workshop Objectives</li> <li>Pre-Assignment Review</li> </ul> <h3>2 - Working with Words</h3> <ul> <li>Spelling</li> <li>Grammar</li> <li>Creating a Cheat Sheet</li> </ul> <h3>3 - Constructing Sentences</h3> <ul> <li>Parts of a Sentence</li> <li>Punctuation</li> <li>Types of Sentences</li> </ul> <h3>4 - Creating Paragraphs</h3> <ul> <li>The Basic Parts</li> <li>Organization Methods</li> </ul> <h3>5 - Writing Meeting Agendas</h3> <ul> <li>The Basic Structure</li> <li>Choosing a Format</li> <li>Writing the Agenda</li> </ul> <h3>6 - Writing E-mails</h3> <ul> <li>Addressing Your Message</li> <li>Grammar and Acronyms</li> </ul> <h3>7 - Writing Business Letters</h3> <ul> <li>The Basic Structure</li> <li>Choosing a Format</li> <li>Writing the Letter</li> </ul> <h3>8 - Writing Proposals</h3> <ul> <li>The Basic Structure</li> <li>Choosing a Format</li> <li>Writing the Proposal</li> </ul> <h3>9 - Writing Reports</h3> <ul> <li>The Basic Structure</li> <li>Choosing a Format</li> <li>Writing the Report</li> </ul> <h3>10 - Other Types of Documents</h3> <ul> <li>Requests for Proposals</li> <li>Projections</li> <li>Executive Summaries</li> <li>Business Cases</li> </ul> <h3>11 - Proofreading and Finishing</h3> <ul> <li>A Proofreading Primer</li> <li>How Peer Review Can Help</li> <li>Printing and Publishing</li> </ul> <h3>12 - Wrapping Up</h3> <ul> <li>Words from the Wise</li> </ul></div><div id="course-pills-3"><h4>Additional course details:</h4><br /><p>Nexus Humans Business Writing training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. </p><p></p> This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. <p></p>Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.  <p></p>While we feel this is the best course for the Business Writing course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.  <p></p>Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.<p></p></div>

Content Writing

Writing Skills

Book Writing

Business English

Business Writing

<p style="color: rgb(var(--color_25)); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(var(--color_25));">Motivated and competent staff can mean the difference between success and failure for your organisation. Knowledge and expertise in a subject are not enough to ensure that training and coaching is effective.&nbsp;</p><p style="color: rgb(var(--color_25)); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_25));">This CPD accredited Level 3 course, developed by STC, will suit anyone involved in the development of others including: trainers, managers, leaders, consultants, teachers, technical trainers, lecturers and more&hellip;</p><p style="color: rgb(var(--color_25)); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_25));">Learn all about our fantastic brains, various learning styles, what can hinder learning, how best to get the message across effectively, and much more!</p><p style="color: rgb(var(--color_25)); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_25));">This course is an excellent tool for personal development so if you&rsquo;re looking to hone your speaking and presenting skills, this course will grow your confidence and support you in your career progression.</p><p style="color: rgb(var(--color_25)); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(var(--color_25));">This course has been accredited by the CPD Accreditation Office for delivery, structure and content.</p>

Motivated and competent staff can mean the difference between success and failure for your organisation. Knowledge and expertise in a subject are not enough to ensure that training and coaching is effective. 
This CPD accredited Level 3 course, developed by STC, will suit anyone involved in the development of others including: trainers, managers, leaders, consultants, teachers, technical trainers, lecturers and more…
Learn all about our fantastic brains, various learning styles, what can hinder learning, how best to get the message across effectively, and much more!
This course is an excellent tool for personal development so if you’re looking to hone your speaking and presenting skills, this course will grow your confidence and support you in your career progression.
This course has been accredited by the CPD Accreditation Office for delivery, structure and content.

Ask Sonia Limited

Train the Trainer (TTT)

CPD accredited Level 3 Train the Trainer, Speaking & Presenting Skills course. 
Delivered online (Zoom) by a live tutor.
Exam and Certificate fee included in the price.

CPD Accredited Train the Trainer, Speaking & Presenting Skills Level 3 (3 days)

<p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Are you a stressed, exhausted SEN/EBSA parent or carer, running on empty, with no time to shout <em fr-original-style="" style="box-sizing: border-box;">"HELP!"&nbsp;</em>let alone step off the hamster wheel to rest, recharge and recuperate?</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Parenting neurodivergent and/or school avoidant young people comes with a unique set of challenges and, if you&#39;re finding yourself lurching from managing meltdowns to fighting for support or feeling isolated and judged because people don&#39;t understand, it can be really hard and I GET IT!</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">After finding myself pretty much burnt out I discovered and implemented quick and simple self-help and relaxation tools that have helped strengthen my coping skills to navigate my family&#39;s journey, rebuild my resilience and rediscover&nbsp;my old self!&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">I was so blown away by how beneficial simple habits can be that it&#39;s my mission to help others do the same - and so I created&nbsp;The SHARE Project.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The ethos of THE SHARE Project is that&nbsp;we need to put our own oxygen mask on first&nbsp;so that we can&nbsp;best support our kids&nbsp;and my aim is that the tools you will learn during our time together will become your oxygen mask, not only for use in case of emergency, but as a sustainable part of your ongoing&nbsp;self-care and wellbeing.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">During each&nbsp;of four, weekly, live&nbsp;online workshops, delivered over Zoom, you will learn and practise a new tool to implement daily over the coming week (just a&nbsp;few minutes at a time, I promise)!</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Then, during the following week&#39;s workshop we will review your progress, make any tweaks and learn and practise the next tool...&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">There&#39;ll be no suggestions of long and luxurious spa days and fluffy robes because most of us don&#39;t have the time to do that very often and, frankly, the benefits disappear almost as soon as you&#39;ve driven home... My mission<em fr-original-style="" style="box-sizing: border-box;">&nbsp;</em>is to give you sustainable tools to use anytime and anywhere to help yourself cope better and feel happier, regardless of what&#39;s going on around you!</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Each group session gives you the opportunity to connect with other SEN parents or carers&nbsp;experiencing similar challenges.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">What our clients say:</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(44, 130, 201); box-sizing: border-box;" fr-original-style="color: rgb(44, 130, 201);">"</span></em><span style="color: rgb(32, 33, 36); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(32, 33, 36);"><em fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(44, 130, 201); box-sizing: border-box;" fr-original-style="color: rgb(44, 130, 201);">The Share project was a gentle, kind experience which showed understanding for parenting with additional challenges. &nbsp;The refocusing was extremely powerful and I felt nurtured by the sessions."</span></em></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(32, 33, 36); box-sizing: border-box;" fr-original-style=" color: rgb(32, 33, 36);"><em fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(44, 130, 201); box-sizing: border-box;" fr-original-style="color: rgb(44, 130, 201);"><span data-sheets-root="1" id="isPasted" fr-original-style="" style="box-sizing: border-box;">"I gained different techniques to build resilience and overcome overwhelm."&nbsp;</span><br fr-original-style="" style="box-sizing: border-box;"></span></em></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(32, 33, 36); box-sizing: border-box;" fr-original-style=" color: rgb(32, 33, 36);"><em fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(44, 130, 201); box-sizing: border-box;" fr-original-style="color: rgb(44, 130, 201);"><span data-sheets-root="1" fr-original-style="" style="box-sizing: border-box;"><span data-sheets-root="1" style="color: rgb(44, 130, 201); box-sizing: border-box;" fr-original-style="color: rgb(44, 130, 201);"><span data-sheets-root="1" id="isPasted" fr-original-style="" style="box-sizing: border-box;">"has helped me have a more positive outlook day to day, relaxation has helped with my sleep"</span></span><span data-sheets-root="1" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><br fr-original-style="" style="box-sizing: border-box;"></span></span></span></em></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">If you have any questions, please ask and I will be happy to help :)</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Sue&nbsp;</p>

Discover Calm and Happiness with The SHARE Project: Your Path to Resilience! 🌟
Are you feeling exhausted, overwhelmed and stretched to your limit?  With meetings and meltdowns to manage, battles for support, the frustration of feeling isolated or misunderstood, not to mention the pressure of juggling your job too, it can It can feel like you’re running on empty; hard to find a moment to step off the hamster wheel and just breathe.
I’ve been there, and I get it!💛
After being on the brink of burnout myself, I stumbled upon simple, yet life-changing self-help and relaxation tools. These quick, effective techniques helped me rebuild my resilience, reclaim my sense of self and navigate challenges with renewed strength. The transformation was so profound that I knew I had to share it with others — and that’s how The SHARE Project was born.
What is The SHARE Project?
The SHARE Project is built on a simple principle: you need to put your own oxygen mask on first!  By nurturing yourself, you’re better equipped to support your children. Through our four-week, live online workshop series, delivered via Zoom, you’ll discover practical tools to bring more calm and happiness into your daily life.
Here’s what you can expect:
Weekly Workshops:  Each week, we’ll introduce and practice a new tool designed to fit seamlessly into your life (just a few minutes a day, I promise!). These are not your typical “luxury spa day” suggestions — because let’s face it, who has time for that?  Instead, you’ll learn sustainable, go-to strategies that you can use anytime, anywhere, to boost your wellbeing, even in the midst of chaos.  You will also receive a mid-week email of encouragement between workshops and printables to help record and track your progress.
Ongoing Support:  In each session, we’ll review your progress, fine-tune your approach, and introduce the next tool.  
Community Connection: You’ll be part of a supportive group of fellow SEN parents and carers who understand the unique challenges you face.  
What our clients say:
“The SHARE Project was a gentle, kind experience which showed understanding for parenting with additional challenges.  The refocusing was extremely powerful and I felt nurtured by the sessions.”
“It has helped me to have a more positive outlook day-to-day, and the relaxation has helped with my sleep.”	
“I looked forward to the sessions each week, they gave me time to focus on myself for a change.”
Ready to Feel More Calm and Happy?
If you’re ready to step off the hamster wheel and start reclaiming your joy, The SHARE Project is here for you. Let’s work together to help you feel more at peace, more resilient, and, most importantly, more you.
Got any questions? Send me a message and I’ll be happy to help! 😊
With love and support,  
Sue

AUsomeMums

Emotional Wellbeing

Emotional Resilience

Autism

Mental Resilience

Special Education Needs (SEN)

Self-help and relaxation skills and exercises for stressed, burned out SEN parents and carers

The SHARE Project - Self-Help & Relaxation Exercises for SEN/EBSA Parent Carers

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Own Your Success is delighted to bring you the <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(115, 192, 234); box-sizing: border-box;" fr-original-style="color: rgb(115, 192, 234);">&#39;Bitesize Masterclass&#39;</span></em></strong> with Sophie Chapman.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Not everyone has the flexibility to step away from the office for in-person events or dedicate extended periods from their packed schedules for full or half-day sessions.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">So we&#39;ve put together our <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(84, 172, 210); box-sizing: border-box;" fr-original-style="color: rgb(84, 172, 210);">&#39;Bitesize Masterclasses&#39;</span></em></strong> to help assistants develop and learn from professionals such as Sophie - shorter sessions, same big impact!</p><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 30px; color: rgb(115, 192, 234); box-sizing: border-box;" fr-original-style="font-size: 30px; color: rgb(115, 192, 234);">Bitesize Masterclass</span><span style="font-size: 36px; color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="font-size: 36px; color: rgb(0, 0, 0);">&nbsp;with <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;">Sophie Chapman</em></strong></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Sophie Chapman<br fr-original-style="" style="box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;">EA to Steven Bartlett&nbsp;</em></strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><img src="https://images.cademy.co.uk/own-your-success/a0486bb4-aec1-4d05-86c6-b06294a16be2/original.jpeg" style="width: 341px; display: block; vertical-align: top; margin: 5px auto 5px 0px; text-align: left; cursor: auto; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-style="width: 341px; display: block; vertical-align: top; margin: 5px auto 5px 0px; text-align: left; cursor: auto;" fr-original-class="fr-draggable"></p><p style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;" fr-original-style="color: var(--text);"><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">Although Sophie initially aspired to be a talent agent, she swiftly realised that her career passions lay within the administrative/operational aspects of working life. <br fr-original-style="" style="box-sizing: border-box;"></span></p><p style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;" fr-original-style="color: var(--text);"><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">Following her graduation in Entertainment Management from LIPA in 2008, she gained extensive work experience across renowned entities such as Sony BMG and Sky One, operating within the spheres of TV, music, radio, and the events industry. Her pivotal entry into a PA role came while supporting musician Eliza Doolittle.<br fr-original-style="" style="box-sizing: border-box;"></span></p><p style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;" fr-original-style="color: var(--text);"><span style="color: rgb(0, 0, 0); font-size: 14px; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0); font-size: 14px;">After five years, Sophie opted to move home to Liverpool and accept a contract supporting Sir Dave Brailsford of Team Sky. Once complete, Sophie received an offer for a position based in the US with an A-list musician. However, her journey led her to discover her "forever role", providing support to Steven Bartlett.</span></p><div data-message-author-role="assistant" data-message-id="fc75f7a3-690f-4da7-9d49-460145d4e5b9" id="isPasted" fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">Steven, the Founder and former Group CEO of Social Chain, is a multifaceted individual&mdash;a published author, podcaster, entrepreneur, and presently, the youngest-ever Dragon on BBC&#39;s Dragon&#39;s Den. Sophie has been instrumental as Steven&#39;s Executive Assistant, operating on a global scale, in both private and corporate realms for six years.&nbsp;</span></p></div><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><p style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;" fr-original-style="color: var(--text);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Kate Wood<br fr-original-style="" style="box-sizing: border-box;"></strong></span><span style="color: rgb(115, 192, 234); box-sizing: border-box;" fr-original-style="color: rgb(115, 192, 234);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;">Masterclass Facilitator&nbsp;</em></strong></span></p><p style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;" fr-original-style="color: var(--text);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><img src="https://images.cademy.co.uk/own-your-success/973fb358-b335-4ec8-bad7-acd3127682e4/original.jpeg" style="width: 334px; display: block; vertical-align: top; margin: 5px auto 5px 0px; text-align: left; cursor: auto; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-style="width: 334px; display: block; vertical-align: top; margin: 5px auto 5px 0px; text-align: left; cursor: auto;" fr-original-class="fr-draggable"></span><span style="color: rgb(0, 0, 0); font-size: 14px; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0); font-size: 14px;"><br fr-original-style="" style="box-sizing: border-box;">Kate will aid the facilitation of this Bitesize Masterclass, ensuring that crucial topics are covered while prioritising an environment where every participant feels acknowledged, valued, and heard throughout the session.</span></p><p style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style="color: var(--text);"><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">Kate is a business owner, qualified coach, consultant, facilitator, trainer, podcaster and public speaker with a background in learning &amp; development, employee engagement strategy, continuous improvement, communications and marketing. &nbsp;After 25 years working across the board in blue-chip, non-profit and civil service organisations she now provides support to businesses looking to evolve and become great places for people to work in and with.</span></p><p style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;" fr-original-style="color: var(--text);"><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">Having worked with a wide variety of clients from school-age students to senior executives, she has been designing and running workshops, seminars and classes in person or via web events since she left long commutes and corporate roles behind in 2014 when she created her first two businesses. &nbsp;Her passion is improving working relationships between roles and functions and supporting people to discover their best selves at work. &nbsp;She does this in the automotive industry, financial services, medical teams, charities, global media, retail, education systems and the arts.</span></p><p style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;" fr-original-style="color: var(--text);"><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">When she&rsquo;s not working, she and her classic car Monty Morgan can be found zipping around the English countryside.</span></p><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Session <span style="color: rgb(115, 192, 234); box-sizing: border-box;" fr-original-style="color: rgb(115, 192, 234);">topics:</span></strong></span></p><ul fr-original-style="" style="box-sizing: border-box;"><li style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">How to establish your self-leadership position in your EA capacity&nbsp;</li><li style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">Transition from a PA to EA&nbsp;</li><li style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">Career development&nbsp;</li><li style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">Boundary setting and wellbeing&nbsp;</li><li style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">Q&amp;A with the audience - Open-Book Q&amp;A</li></ul><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><div fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;"><b fr-original-style="" style="box-sizing: border-box;">What is a <span style="color: rgb(115, 192, 234); box-sizing: border-box;" fr-original-style="color: rgb(115, 192, 234);">Bitesize Masterclass?</span><br fr-original-style="" style="box-sizing: border-box;"></b></span></div><ul fr-original-style="" style="box-sizing: border-box;"><li style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;"><div fr-original-style="" style="box-sizing: border-box;">Short burst session.</div></li><li style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;"><div fr-original-style="" style="box-sizing: border-box;">Keynote speakers discuss key themes/topics they are passionate about.</div></li><li style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;"><div fr-original-style="" style="box-sizing: border-box;">Q&amp;A with the audience attendees - ask the questions you don&#39;t <em fr-original-style="" style="box-sizing: border-box;">usually</em> get to ask!</div></li><li style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;"><div fr-original-style="" style="box-sizing: border-box;">Run time of 90 minutes (max 2 hours) - we block out two hours in case we overspill on questions. 😊</div></li><li style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;"><div fr-original-style="" style="box-sizing: border-box;">Virtually delivered - attend from anywhere that&#39;s convenient for you!&nbsp;</div></li><li style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;"><div fr-original-style="" style="box-sizing: border-box;">Packed with content, tips and tricks and from industry professionals who can share their experiences with you.</div></li></ul><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><div fr-original-style="" style="box-sizing: border-box;"><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Who will <span style="color: rgb(115, 192, 234); box-sizing: border-box;" fr-original-style="color: rgb(115, 192, 234);">attend?</span></strong></span></div><ul style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style="color: rgb(0, 0, 0);"><li style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">PA&#39;s</li><li style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">EA&#39;s</li><li style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">Administrative roles</li></ul><div style="text-align: center; box-sizing: border-box;" fr-original-style="text-align: center;">---------------------------</div><p style="text-align: left; color: var(--text); font-size: var(--font-size); box-sizing: border-box;" fr-original-style="text-align: left;"><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;"><em fr-original-style="" style="box-sizing: border-box;">At Own Your Success, we strongly believe in fostering an inclusive environment where diversity is celebrated and discrimination of any form is unwelcome. We welcome attendees from all backgrounds, regardless of race, ethnicity, gender identity, sexual orientation, religion, age, ability, or any other characteristic. Discrimination has no place in our workshops, and we are committed to creating a respectful and supportive space for all participants to learn and grow together.</em><em fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></em></span></p><p style="text-align: center; color: var(--text); font-size: var(--font-size); box-sizing: border-box;" fr-original-style="text-align: center;"><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;"><em fr-original-style="" style="box-sizing: border-box;">---------------------------<br fr-original-style="" style="box-sizing: border-box;"></em></span></p>

Own Your Success is delighted to bring you the 'Bitesize Masterclass' with Sophie Chapman.
Not everyone has the flexibility to step away from the office for in-person events or dedicate extended periods from their packed schedules for full or half-day sessions.
So we've put together our 'Bitesize Masterclasses' to help assistants develop and learn from professionals such as Sophie - shorter sessions, same big impact!



 
Bitesize Masterclass with Sophie Chapman
Sophie Chapman
EA to Steven Bartlett 

Although Sophie initially aspired to be a talent agent, she swiftly realised that her career passions lay within the administrative/operational aspects of working life. 

Following her graduation in Entertainment Management from LIPA in 2008, she gained extensive work experience across renowned entities such as Sony BMG and Sky One, operating within the spheres of TV, music, radio, and the events industry. Her pivotal entry into a PA role came while supporting musician Eliza Doolittle.

After five years, Sophie opted to move home to Liverpool and accept a contract supporting Sir Dave Brailsford of Team Sky. Once complete, Sophie received an offer for a position based in the US with an A-list musician. However, her journey led her to discover her "forever role", providing support to Steven Bartlett.
Steven, the Founder and former Group CEO of Social Chain, is a multifaceted individual—a published author, podcaster, entrepreneur, and presently, the youngest-ever Dragon on BBC's Dragon's Den. Sophie has been instrumental as Steven's Executive Assistant, operating on a global scale, in both private and corporate realms for six years. 



Kate Wood
Masterclass Facilitator 

Kate will aid the facilitation of this Bitesize Masterclass, ensuring that crucial topics are covered while prioritising an environment where every participant feels acknowledged, valued, and heard throughout the session.
Kate is a business owner, qualified coach, consultant, facilitator, trainer, podcaster and public speaker with a background in learning & development, employee engagement strategy, continuous improvement, communications and marketing. After 25 years working across the board in blue-chip, non-profit and civil service organisations she now provides support to businesses looking to evolve and become great places for people to work in and with.
Having worked with a wide variety of clients from school-age students to senior executives, she has been designing and running workshops, seminars and classes in person or via web events since she left long commutes and corporate roles behind in 2014 when she created her first two businesses. Her passion is improving working relationships between roles and functions and supporting people to discover their best selves at work. She does this in the automotive industry, financial services, medical teams, charities, global media, retail, education systems and the arts.
When she’s not working, she and her classic car Monty Morgan can be found zipping around the English countryside.



Session topics:
How to establish your self-leadership position in your EA capacity
Transition from a PA to EA
Career development
Boundary setting and wellbeing
Q&A with the audience - Open-Book Q&A



What is a Bitesize Masterclass?
Short burst session.
Keynote speakers discuss key themes/topics they are passionate about.
Q&A with the audience attendees - ask the questions you don't usually get to ask!
Run time of 90 minutes (max 2 hours) - we block out two hours in case we overspill on questions. 😊
Virtually delivered - attend from anywhere that's convenient for you!
Packed with content, tips and tricks and from industry professionals who can share their experiences with you.



Who will attend?
PA's
EA's
Administrative roles
---------------------------
At Own Your Success, we strongly believe in fostering an inclusive environment where diversity is celebrated and discrimination of any form is unwelcome. We welcome attendees from all backgrounds, regardless of race, ethnicity, gender identity, sexual orientation, religion, age, ability, or any other characteristic. Discrimination has no place in our workshops, and we are committed to creating a respectful and supportive space for all participants to learn and grow together.

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Own Your Success

Learning & Development

ACCA Strategic Business Leader (SBL)

Personal Assistant

Executive Assistant

Professional Development

Bitesize Masterclass with Sophie Chapman

Early Release

General Release

CUSTOMER SERVICE IS AN ORGANIZATION&rsquo;S ABILITY TO SUPPLY ITS CUSTOMERS&rsquo; WANTS AND NEEDS. IMPROVED CUSTOMER SERVICE IS CONSTANTLY AND CONSISTENTLY EXCEEDING THE CUSTOMERS&rsquo; EXPECTATIONS.<span style="color: rgb(33, 37, 41); box-sizing: border-box;" id="isPasted" fr-original-style="color: rgb(33, 37, 41);"></span><div style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);"><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><b fr-original-style="" style="box-sizing: border-box;">This class&nbsp;is for service industry professionals</b>&nbsp;who want to maximize their efficiency, develop better customer skills, and increase their value.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">The focus of the&nbsp;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Improving Customer Service</strong>&nbsp;class is to increase repeat business because of customer satisfaction and referral. Participants will find a greater level of&nbsp;<b fr-original-style="" style="box-sizing: border-box;">productivity</b>,&nbsp;<b fr-original-style="" style="box-sizing: border-box;">job satisfaction</b>&nbsp;and the&nbsp;<b fr-original-style="" style="box-sizing: border-box;">potential for advancement</b>. For client-facing service personnel, these areas of development will be very beneficial. &nbsp;Improved Customer Service means&nbsp;<b fr-original-style="" style="box-sizing: border-box;">increased internal and external customer satisfaction</b>.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Attendees&nbsp;will be able to:</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Focus on others to project a UB4I, customer-centered attitude;</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Empower people with respect (acknowledging) and control (offering choices);</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions;</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Listen more intently to develop the best rapport;</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Communicate clearly with conviction, projecting greater credibility;</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Create positive, diplomatic messages even from negative, modeling a problem-solving, can-do attitude; and</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Create and refine phone-answering and email templates, to appropriately address customer concerns and increase the potential for repeat business.</strong></li></ul><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><i style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Online Format&mdash;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Improving Customer Service</strong>&nbsp;is a 4-hour interactive virtual class for up to 20 people.</i></p><h6 style="color: inherit; box-sizing: border-box;" fr-original-style=" color: inherit;">Register for this class and you will be sent ONLINE login instructions prior to the class date.</h6></div><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">Improving Communications brought our organization to realize how important our employees&mdash;our people&mdash;are to Baystate Dental. By helping us to develop a more thoughtful and sensitive nature, we now relate better with each other and our patients.</p><span style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style="color: rgb(33, 37, 41);">Dr. Kevin Coughlin, DMD, FAGD, MBA</span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Baystate Dental</span>

CUSTOMER SERVICE IS AN ORGANIZATION’S ABILITY TO SUPPLY ITS CUSTOMERS’ WANTS AND NEEDS. IMPROVED CUSTOMER SERVICE IS CONSTANTLY AND CONSISTENTLY EXCEEDING THE CUSTOMERS’ EXPECTATIONS.
This class is for service industry professionals who want to maximize their efficiency, develop better customer skills, and increase their value.
The focus of the Improving Customer Service class is to increase repeat business because of customer satisfaction and referral. Participants will find a greater level of productivity, job satisfaction and the potential for advancement. For client-facing service personnel, these areas of development will be very beneficial. Improved Customer Service means increased internal and external customer satisfaction.
Attendees will be able to:
Focus on others to project a UB4I, customer-centered attitude;
Empower people with respect (acknowledging) and control (offering choices);
Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions;
Listen more intently to develop the best rapport;
Communicate clearly with conviction, projecting greater credibility;
Create positive, diplomatic messages even from negative, modeling a problem-solving, can-do attitude; and
Create and refine phone-answering and email templates, to appropriately address customer concerns and increase the potential for repeat business.
Online Format—Improving Customer Service is a 4-hour interactive virtual class for up to 20 people.
Register for this class and you will be sent ONLINE login instructions prior to the class date.



Improving Communications brought our organization to realize how important our employees—our people—are to Baystate Dental. By helping us to develop a more thoughtful and sensitive nature, we now relate better with each other and our patients.
Dr. Kevin Coughlin, DMD, FAGD, MBABaystate Dental

Improving Communications Uk

IMPROVING CUSTOMER SERVICE

<div>
	<h3><strong>Description</strong></h3>
<p><span>Learn to express what you want to say and know the strategies for making your message more clear and concise with the Honing and Delivering Your Message course.</span></p>
<p><span>The course helps you to identify the points and areas that you wish to express. The course guides you to deliver your message more efficiently so that receiver understands your thoughts and points. Proper messaging is a must for everywhere no matter it is for official purpose or personal reason. If you are unable to express your message properly, it can cause various misunderstanding. </span></p>
<p><span>In this course, you will learn to clarify your message and know the techniques of presenting your message towards the desired person. The course also covers various forms of communication for successful messaging, effective listening and communication skills, and the techniques of making your listener fall for you.</span></p>
<p><span>Upon completion, you will learn the skills for becoming a better spokesperson and know to present your ideas to a group or social media.</span></p>
<h3><b>Assessment:</b></h3>
<p>This course does not involve any MCQ test. Students need to answer assignment questions to complete the course, the answers will be in the form of written work in pdf or word. Students can write the answers in their own time. Once the answers are submitted, the instructor will check and assess the work.</p>
<h3><strong>Certification:</strong></h3>
<p>After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24.</p>
<h3><b>Who is this Course for?</b></h3>
Honing and Delivering Your Message is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills.<p></p>
<p>As there is no experience and qualification required for this course, it is available for all students from any academic background.</p>
<h3><b>Requirements</b></h3>
<p>Our<b> Honing and Delivering Your Message</b> is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation.</p>
<h3><b>Career Path</b></h3>
<p>After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market.</p>
		</div><table width="100%">				<tbody><tr>
					<td colspan="4">Honing and Delivering Your Message</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>OVERVIEW</td>
					<td> </td>
					<td><span><i></i> 00:05:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>WHAT IS YOUR MESSAGE</td>
					<td> </td>
					<td><span><i></i> 00:20:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>WAYS TO PRESENT YOUR MESSAGE</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>EFFECTIVE LISTENING</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>WHAT IS YOUR BODY SAYING</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>PRESENTING YOUR MESSAGE TO AN AUDIENCE</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Order Your Certificate and Transcript</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Order Your Certificates and Transcripts</td>
					<td> </td>
					<td><span><i></i> 00:00:00</span></td>
				</tr>
				</tbody></table>

John Academy

Listening Skills

Presentation Skills

Honing and Delivering Your Message

<div id="course-pills-1">Duration<p>5 Days</p><p>30 CPD hours</p>This course is intended for<p>This course is intended for experienced IT security-related practitioners, auditors, consultants, investigators, or instructors, including network or security analysts and engineers, network administrators, information security specialists, and risk management professionals, who are pursuing CISSP training and certification to acquire the credibility and mobility to advance within their current computer security careers or to migrate to a related career. Through the study of all eight CISSP Common Body of Knowledge (CBK) domains, students will validate their knowledge by meeting the necessary preparation requirements to qualify to sit for the CISSP certification exam. Additional CISSP certification requirements include a minimum of five years of direct professional work experience in two or more fields related to the eight CBK security domains, or a college degree and four years of experience.</p>Overview<p>#NAME?</p><p>In this course, students will expand upon their knowledge by addressing the essential elements of the 8 domains that comprise a Common Body of Knowledge (CBK)Â© for information systems security professionals.</p>Prerequisites<p></p><ul><li>CompTIA Network+ Certification</li></ul><p></p></div><div id="course-pills-2"><h3>1 - Security and Risk Management</h3> <ul> <li>Security Governance Principles</li> <li>Compliance</li> <li>Professional Ethics</li> <li>Security Documentation</li> <li>Risk Management</li> <li>Threat Modeling</li> <li>Business Continuity Plan Fundamentals</li> <li>Acquisition Strategy and Practice</li> <li>Personnel Security Policies</li> <li>Security Awareness and Training</li> </ul> <h3>2 - Asset Security</h3> <ul> <li>Asset Classification</li> <li>Privacy Protection</li> <li>Asset Retention</li> <li>Data Security Controls</li> <li>Secure Data Handling</li> </ul> <h3>3 - Security Engineering</h3> <ul> <li>Security in the Engineering Lifecycle</li> <li>System Component Security</li> <li>Security Models</li> <li>Controls and Countermeasures in Enterprise Security</li> <li>Information System Security Capabilities</li> <li>Design and Architecture Vulnerability Mitigation</li> <li>Vulnerability Mitigation in Embedded, Mobile, and Web-Based Systems</li> <li>Cryptography Concepts</li> <li>Cryptography Techniques</li> <li>Site and Facility Design for Physical Security</li> <li>Physical Security Implementation in Sites and Facilities</li> </ul> <h3>4 - Information Security Management Goals</h3> <ul> <li>Organizational Security</li> <li>The Application of Security Concepts</li> </ul> <h3>5 - Information Security Classification and Program Development</h3> <ul> <li>Information Classification</li> <li>Security Program Development</li> </ul> <h3>6 - Risk Management and Ethics</h3> <ul> <li>Risk Management</li> <li>Ethics</li> </ul> <h3>7 - Software Development Security</h3> <ul> <li>Software Configuration Management</li> <li>Software Controls</li> <li>Database System Security</li> </ul> <h3>8 - Cryptography</h3> <ul> <li>Ciphers and Cryptography</li> <li>Symmetric-Key Cryptography</li> <li>Asymmetric-Key Cryptography</li> <li>Hashing and Message Digests</li> <li>Email, Internet, and Wireless Security</li> <li>Cryptographic Weaknesses</li> </ul> <h3>9 - Physical Security</h3> <ul> <li>Physical Access Control</li> <li>Physical Access Monitoring</li> <li>Physical Security Methods</li> <li>Facilities Security</li> </ul></div>

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