Business Soft Skills

1.5 Days

9 CPD hours

This course is intended for individuals who want to gain basic knowledge communicating, etiquette, professionalism and time management for the office environment.

Upon successful completion of this course, students will be able to communicate, be professional and manage their time effectively in a business environment.

In this course, students will learn how to communicate, act and manage time effective in a business environment.

Getting Started

• Icebreaker
• Housekeeping Items
• The Parking Lot
• Workshop Objectives

The Big Picture

• What is Communication?
• How Do We Communicate?
• Other Factors in Communication

Understanding Communication Barriers

• An Overview of Common Barriers
• Language Barriers
• Cultural Barriers
• Differences in Time and Place

Paraverbal Communication Skills

• The Power of Pitch
• The Truth about Tone
• The Strength of Speed

Non-Verbal Communication

• Understanding the Mehrabian Study
• All About Body Language
• Interpreting Gestures

Speaking like a Star

• S = Situation
• T = Task
• A = Action
• R = Result
• Summary

Listening Skills

• Seven Ways to Listen Better Today
• Understanding Active Listening
• Sending Good Signals to Others

Asking Good Questions

• Open Questions
• Closed Questions
• Probing Questions

Appreciative Inquiry

• The Purpose of AI
• The Four Stages
• Examples and Case Studies

Mastering the Art of Conversation

• Level One: Discussing General Topics
• Level Two: Sharing Ideas and Perspectives
• Level Three: Sharing Personal Experiences
• Our Top Networking Tips

Advanced Communication Skills

• Understanding Precipitating Factors
• Establishing Common Ground
• Using ?I? Messages

Wrapping Up

• Words from the Wise
• Review of Parking Lot
• Lessons Learned
• Completion of Action Plans and Evaluations

Principles of Professional Behavior

• Always be Your Best
• Meeting and Greeting
• Sending Social Invitations to Business Associates

Interview Etiquette

• Interviewing
• Before the Interview
• In the Waiting Room
• During the Interview
• After the Interview
• Job Fair Interviews

Planning & Attending Business Meetings

• Office Meetings
• Meal Meetings

Electronic Etiquette

• Voicemail
• Cell Phones
• Email

Multiculture Etiquette

• Defining the Challenge
• Five Steps to Dealing with Diversity
• Guidelines for Managing Diverse Relationships

Time Management Concepts

• Benefits of better time utilization
• Who controls your schedule?

Your Job: What You Are Responsible for Accomplishing?

• Your job responsibilities
• Setting objectives
• Setting priorities

How to Use Your Time

• Gathering data-the time log
• Analyzing the data

Delegation: Working Through Others

• Why some people don't delegate
• Levels of delegation
• How to delegate
• Benefits of delegation
• Getting started

Planning: Keys to Achievement

• Planning: Keys to Achievement

Coping with Common Time Wasters

• Coping with self-generated time wasters
• Coping with environmental time wasters

Personal Needs that Get in the Way of Effective Time Utilization

• Needs profile analysis
• Self-assessment questionnaire
• Applying needs assessment results

Planning for Improvement

• Six tips for effective time management
• Planning for improved time utilization

Follow-Up: Staying on Track

• Time savings progress report
• Time savings progress chart
• Time management progress survey

Additional course details:

Nexus Humans Business Soft Skills training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward.