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Harpenden

<h2>Management Development Programme (MDP)</h2><p>A practical approach to managing yourself and those around you, this unique &amp;'bite-sized', ILM-recognised programme will help managers step up and make a difference.</p><p>Aimed primarily at new and aspiring managers (and also a very good refresher for managers who have not been through a structured development programme before), the programme takes a &amp;'bite-sized', modular approach which gives participants plenty of tools and strategies for dealing with everyday challenges in the workplace as well as the opportunity to learn from others' experiences, reflect on their own, and benefit from the inspirational advice and guidance of your choice of expert trainer.</p><section>
                    <h3>Module 1</h3><h4>Welcome to your MDP (Â½ day)</h4><ul><li>Welcome and introductions</li><li>Why invest in managers?</li><li>Expectations</li><li>Aptimore and Mindmarker explained</li><li>1:1 coaching support</li></ul><h3>Module 2</h3><h4>What makes a manager? (Â½ day)</h4><ul><li>Identifying skills and traits of effective managers</li><li>How do you compare?</li><li>What is the balance I need to manage?</li><li>Introduction to FACET5</li><li>Your FACET5 report</li><li>Reflections on strengths and development areas</li><li>Learning review</li></ul><h3>Module 3</h3><h4>Creating the environment for success (Â½ day)</h4><ul><li>Your experiences of good and bad managers</li><li>How to create an environment for success</li><li>Managing your team through maturity stages</li><li>Setting expectations</li><li>The shadow of a leader</li><li>Learning review</li></ul><h3>Module 4</h3><h4>Managing my time (Â½ day)</h4><ul><li>Time traps</li><li>Dealing with procrastination</li><li>Are your efforts aligned?</li><li>To-do lists</li><li>Prioritising</li><li>Urgent v Important tasks</li><li>The OATS principle</li><li>Learning review</li></ul><h3>Module 5</h3><h4>Crucial conversations (full day)</h4><ul><li>Your conversation barriers</li><li>Skills needed to be effective</li><li>Be specific!</li><li>Observations and inferences</li><li>Transactional Analysis</li><li>Learning review</li></ul><h3>Module 6</h3><h4>Managing performance reviews (Â½ day)</h4><ul><li>The performance conversation and structure</li><li>The agenda</li><li>Setting clear goals</li><li>Measuring performance</li><li>Behavioural objectives</li><li>Make the conversation interesting for both parties</li><li>Learning review</li></ul><h3>Module 7</h3><h4>Coaching skills to develop others (Â½ day)</h4><ul><li>What is coaching?</li><li>Spectrum of skills needed</li><li>Stop giving the answers!</li><li>The coaching game</li><li>1:1 practice session using GROW</li><li>Learning review</li></ul><h3>Module 8</h3><h4>Effective delegation (Â½ day)</h4><ul><li>Is your team ready?</li><li>The Reina trust model</li><li>A trust questionnaire</li><li>4 steps to successful delegation</li><li>Learning review</li></ul><h3>Module 9</h3><h4>Managing through change (Â½ day)</h4><ul><li>Being an effective change agent</li><li>The change transition curve</li><li>Forcefield Analysis</li><li>Detecting and managing resistance</li><li>A change scenario!</li><li>Learning review</li></ul><h3>Module 10</h3><h4>Communicating and presenting with impact (full day)</h4><ul><li>The speaker v the listener</li><li>Memorable messages</li><li>The 6 principles of sticky ideas</li><li>Delivering jaw-dropping moments</li><li>Combatting anxiety</li><li>Analogies and metaphors</li><li>Pictures and props</li><li>Learning review</li></ul><h3>Module 11</h3><h4>Influencing and negotiating (Â½ day)</h4><ul><li>Influencing power bases</li><li>Networking for success</li><li>Negotiation self-assessment inventory</li><li>Win-win negotiation</li><li>Influencing in meetings</li><li>Learning review</li></ul><h3>Module 12</h3><h4>Running effective meetings (Â½ day)</h4><ul><li>Why do we have too many meetings?</li><li>The role of the Chair</li><li>Dealing with challenging situations</li><li>A strong opening - setting the scene</li><li>The meeting process</li><li>PIMS - getting involvement in meetings</li><li>Learning review</li></ul><h3>Module 13</h3><h4>Emotional intelligence (EI) and your personal brand (Â½ day)</h4><ul><li>What is EI and why is it important?</li><li>The 4 competencies</li><li>Your EI awareness</li><li>Sympathy v Empathy</li><li>Your personal brand</li><li>The Johari Window</li><li>Learning review</li></ul><h3>Module 14</h3><h4>Leadership styles (Â½ day)</h4><ul><li>The management v leadership debate</li><li>Transactional v Transformational leadership</li><li>Intent-based leadership</li><li>Your desire to lead - a questionnaire</li><li>The resilient manager / leader</li><li>Learning review</li></ul><h3>Module 15</h3><h4>Problem-solving and decision making (Â½ day)</h4><ul><li>Problem solving - a practical challenge (1)</li><li>Emotional v logical decision-making</li><li>Decision making strategies</li><li>Problem solving - a practical challenge (2)</li><li>Learning review</li></ul><h3>Module 16</h3><h4>Managing working relationships (Â½ day)</h4><ul><li>An introduction to the strengths Deployment Inventory (SDI)</li><li>How you deploy your strengths in relationships</li><li>The difference between motivation and behaviour</li><li>The impact of your preferences on others</li><li>Overdone strengths</li><li>Managing conflict in relationships</li><li>Learning review</li></ul><h3>Module 17</h3><h4>Your review and reflections - what now? (Â¾ day)</h4><ul><li>Your Aptimore full report</li><li>Your learning records</li><li>The power of why!</li><li>Your manager profile</li><li>Your present v your future - 1:1 conversations</li><li>The MDP reflections</li><li>Your Maximum Performance and ILM certificates</li><li>Celebrating success!</li></ul>


                </section>

Maximum Performance

Management Development Programme (MDP)

<h2>Management Development Programme (MDP): In-House</h2><p>A practical approach to managing yourself and those around you, this unique &amp;'bite-sized', ILM-recognised programme will help managers step up and make a difference.</p><p>Aimed primarily at new and aspiring managers (and also a very good refresher for managers who have not been through a structured development programme before), the programme takes a &amp;'bite-sized', modular approach which gives participants plenty of tools and strategies for dealing with everyday challenges in the workplace as well as the opportunity to learn from others' experiences, reflect on their own, and benefit from the inspirational advice and guidance of your choice of expert trainer.</p><section>
                    <h3>Module 1</h3><h4>Welcome to your MDP (Â½ day)</h4><ul><li>Welcome and introductions</li><li>Why invest in managers?</li><li>Expectations</li><li>Aptimore and Mindmarker explained</li><li>1:1 coaching support</li></ul><h3>Module 2</h3><h4>What makes a manager? (Â½ day)</h4><ul><li>Identifying skills and traits of effective managers</li><li>How do you compare?</li><li>What is the balance I need to manage?</li><li>Introduction to FACET5</li><li>Your FACET5 report</li><li>Reflections on strengths and development areas</li><li>Learning review</li></ul><h3>Module 3</h3><h4>Creating the environment for success (Â½ day)</h4><ul><li>Your experiences of good and bad managers</li><li>How to create an environment for success</li><li>Managing your team through maturity stages</li><li>Setting expectations</li><li>The shadow of a leader</li><li>Learning review</li></ul><h3>Module 4</h3><h4>Managing my time (Â½ day)</h4><ul><li>Time traps</li><li>Dealing with procrastination</li><li>Are your efforts aligned?</li><li>To-do lists</li><li>Prioritising</li><li>Urgent v Important tasks</li><li>The OATS principle</li><li>Learning review</li></ul><h3>Module 5</h3><h4>Crucial conversations (full day)</h4><ul><li>Your conversation barriers</li><li>Skills needed to be effective</li><li>Be specific!</li><li>Observations and inferences</li><li>Transactional Analysis</li><li>Learning review</li></ul><h3>Module 6</h3><h4>Managing performance reviews (Â½ day)</h4><ul><li>The performance conversation and structure</li><li>The agenda</li><li>Setting clear goals</li><li>Measuring performance</li><li>Behavioural objectives</li><li>Make the conversation interesting for both parties</li><li>Learning review</li></ul><h3>Module 7</h3><h4>Coaching skills to develop others (Â½ day)</h4><ul><li>What is coaching?</li><li>Spectrum of skills needed</li><li>Stop giving the answers!</li><li>The coaching game</li><li>1:1 practice session using GROW</li><li>Learning review</li></ul><h3>Module 8</h3><h4>Effective delegation (Â½ day)</h4><ul><li>Is your team ready?</li><li>The Reina trust model</li><li>A trust questionnaire</li><li>4 steps to successful delegation</li><li>Learning review</li></ul><h3>Module 9</h3><h4>Managing through change (Â½ day)</h4><ul><li>Being an effective change agent</li><li>The change transition curve</li><li>Forcefield Analysis</li><li>Detecting and managing resistance</li><li>A change scenario!</li><li>Learning review</li></ul><h3>Module 10</h3><h4>Communicating and presenting with impact (full day)</h4><ul><li>The speaker v the listener</li><li>Memorable messages</li><li>The 6 principles of sticky ideas</li><li>Delivering jaw-dropping moments</li><li>Combatting anxiety</li><li>Analogies and metaphors</li><li>Pictures and props</li><li>Learning review</li></ul><h3>Module 11</h3><h4>Influencing and negotiating (Â½ day)</h4><ul><li>Influencing power bases</li><li>Networking for success</li><li>Negotiation self-assessment inventory</li><li>Win-win negotiation</li><li>Influencing in meetings</li><li>Learning review</li></ul><h3>Module 12</h3><h4>Running effective meetings (Â½ day)</h4><ul><li>Why do we have too many meetings?</li><li>The role of the Chair</li><li>Dealing with challenging situations</li><li>A strong opening - setting the scene</li><li>The meeting process</li><li>PIMS - getting involvement in meetings</li><li>Learning review</li></ul><h3>Module 13</h3><h4>Emotional intelligence (EI) and your personal brand (Â½ day)</h4><ul><li>What is EI and why is it important?</li><li>The 4 competencies</li><li>Your EI awareness</li><li>Sympathy v Empathy</li><li>Your personal brand</li><li>The Johari Window</li><li>Learning review</li></ul><h3>Module 14</h3><h4>Leadership styles (Â½ day)</h4><ul><li>The management v leadership debate</li><li>Transactional v Transformational leadership</li><li>Intent-based leadership</li><li>Your desire to lead - a questionnaire</li><li>The resilient manager / leader</li><li>Learning review</li></ul><h3>Module 15</h3><h4>Problem-solving and decision making (Â½ day)</h4><ul><li>Problem solving - a practical challenge (1)</li><li>Emotional v logical decision-making</li><li>Decision making strategies</li><li>Problem solving - a practical challenge (2)</li><li>Learning review</li></ul><h3>Module 16</h3><h4>Managing working relationships (Â½ day)</h4><ul><li>An introduction to the strengths Deployment Inventory (SDI)</li><li>How you deploy your strengths in relationships</li><li>The difference between motivation and behaviour</li><li>The impact of your preferences on others</li><li>Overdone strengths</li><li>Managing conflict in relationships</li><li>Learning review</li></ul><h3>Module 17</h3><h4>Your review and reflections - what now? (Â¾ day)</h4><ul><li>Your Aptimore full report</li><li>Your learning records</li><li>The power of why!</li><li>Your manager profile</li><li>Your present v your future - 1:1 conversations</li><li>The MDP reflections</li><li>Your Maximum Performance and ILM certificates</li><li>Celebrating success!</li></ul>


                </section>

Management Development Programme (MDP): In-House

Packt

Content Creation

If you want to enhance your problem-solving and decision-making abilities with ChatGPT's predictive capabilities, streamline your communication, and improve efficiency in professional/personal settings, this course is for you. Acquire the skills to train and fine-tune ChatGPT for specific applications and industries.

ChatGPT 101 - Supercharge Your Work and Life with ChatGPT

General Admission

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			<h2>Overview
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					<p><span>This comprehensive course on </span><b><span>Dealing With Difficult People Training Course</span></b> will deepen your understanding on this topic.</p><p><span><span>After successful completion of this course you can acquire the required skills in this sector. This </span><b>Dealing With Difficult People Training Course</b> comes with accredited certification, which will enhance your CV and make you worthy in the job market.</span></p><p><span><span>So enrol in this course today to fast track your career ladder.</span></span></p>					</div>
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			<h2>How will I get my certificate?</h2>		</div>
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					<p>You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate.<br /></p>					</div>
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			<h2>Who is This course for?</h2>		</div>
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					<p><span>There is no experience or previous qualifications required for enrolment on this </span><b><span>Dealing With Difficult People Training Course</span></b>. It is available to all students, of all academic backgrounds.</p>					</div>
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			<h2>Requirements</h2>		</div>
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					<p><span>Our </span><b><span>Dealing With Difficult People Training Course</span></b> is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G.</p><p><span><span>There is no time limit for completing this course, it can be studied in your own time at your own pace.</span></span></p>					</div>
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			<h2>Career Path</h2>		</div>
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					<p><span>Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business &amp; Management, Admin, Accountancy &amp; Finance, Secretarial &amp; PA, Teaching &amp; Mentoring etc.</span></p>					</div>
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					</div> <h3>Course Curriculum</h3><div><p>2 sections • 9 lectures • 01:30:00 total length</p></div><div><div><div><div><div><div><div><p>•Module 01:  Difficult Promo: 00:06:00</p></div><div><div><p>•Module 02: Fundamentals: 00:08:00</p></div><div><div><p>•Module 03:  Foundational Tips and Tools: 00:16:00</p></div><div><div><p>•Module 04:  Difficult People - Relationships: 00:13:00</p></div><div><div><p>•Module 05:  Difficult People - Solutions: 00:13:00</p></div><div><div><p>•Module 06:  Problem - Solving: 00:14:00</p></div><div><div><p>•Module 07:  Final Notes and Tips: 00:10:00</p></div><div><div><p>•Module 08:  Bonus Video - dealing With Emotions &amp; Anger: 00:10:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Assignment - Dealing With Difficult People Training Course: 00:00:00</p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>

Apex Learning

Online Course Marketing

Certificate in Further Education & Training (Cert Ed)

Counselling Skills

Professional Skills Course (PSC)

Dealing With Difficult Customers

Trainers Course

Dealing With Difficult People Training Course

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			<h2>Overview
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					<p>This comprehensive course on <strong>Inspirational Leadership Skills: Practical Motivational Leadership </strong>will deepen your understanding on this topic.</p><p>After successful completion of this course you can acquire the required skills in this sector. This <strong>Inspirational Leadership Skills: Practical Motivational Leadership</strong> comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market.</p><p>So enrol in this course today to fast track your career ladder.</p>					</div>
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			<h2>How will I get my certificate?</h2>		</div>
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					<p><span>You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate.</span></p>					</div>
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			<h2>Who is This course for?</h2>		</div>
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					<p>There is no experience or previous qualifications required for enrolment on this <strong>Inspirational Leadership Skills: Practical Motivational Leadership</strong>. It is available to all students, of all academic backgrounds.</p>					</div>
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				<div>
			<h2>Requirements</h2>		</div>
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					<p>Our <strong>Inspirational Leadership Skills: Practical Motivational Leadership</strong> is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G.</p><p>There is no time limit for completing this course, it can be studied in your own time at your own pace.</p>					</div>
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			<h2>Career Path</h2>		</div>
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					<p><span>Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to-</span></p><ul><li>Open doors of opportunities</li><li>Increase your adaptability</li><li>Keep you relevant</li><li>Boost confidence</li></ul><p>And much more!</p>					</div>
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					</div> <h3>Course Curriculum</h3><div><p>2 sections • 8 lectures • 02:39:00 total length</p></div><div><div><div><div><div><div><div><p>•Module 01: Developing the Leader Within You: 00:21:00</p></div><div><div><p>•Module 02: Emotional Intelligence in Leadership: 00:17:00</p></div><div><div><p>•Module 03: Communication Skills: 00:26:00</p></div><div><div><p>•Module 04: Public Speaking: 00:30:00</p></div><div><div><p>•Module 05: Critical Thinking in Problem-Solving and Decision Making: 00:23:00</p></div><div><div><p>•Module 06: Motivation and Counselling: 00:16:00</p></div><div><div><p>•Module 07: Management and Leadership: 00:26:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Assignment - Inspirational Leadership Skills: Practical Motivational Leadership: 00:00:00</p></div></div></div></div></div></div></div></div></div></div></div></div></div></div>

Coaching Skills

Leadership Skills

Life Coach Training

Leadership Development

Institute of Leadership & Management (ILM)

Inspirational Leadership Skills: Practical Motivational Leadership

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			<h2>Overview
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					<p><span>This comprehensive course on <strong>Customer Service Training | Online Course </strong></span><span>will deepen your understanding on this topic.</span></p><p><span>After successful completion of this course you can acquire the required skills in this sector. This <strong>Customer Service Training | Online Course</strong></span><b> </b><span>comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market.   </span></p><p><span>So enrol in this course today to fast-track your career ladder.</span></p>					</div>
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			<h2>How will I get my certificate?</h2>		</div>
				</div>
				<div>
				<div>
								<div>
					<p><span>You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate.</span></p>					</div>
						</div>
				</div>
				<div>
				<div>
			<h2>Who is This course for?</h2>		</div>
				</div>
				<div>
				<div>
								<div>
					<p><span>There is no experience or previous qualifications required for enrolment on this <strong>Customer Service Training | Online Course</strong></span><span>. It is available to all students, of all academic backgrounds.</span></p>					</div>
						</div>
				</div>
				<div>
				<div>
			<h2>Requirements</h2>		</div>
				</div>
				<div>
				<div>
								<div>
					<p><span>Our <strong>Customer Service Training | Online Course</strong></span><span> is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G.</span></p><p><span>There is no time limit for completing this course, it can be studied in your own time at your own pace.</span></p>					</div>
						</div>
				</div>
				<div>
				<div>
			<h2>Career Path</h2>		</div>
				</div>
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				<div>
								<div>
					<p><span>Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to-</span></p><ul><li><span>Open doors of opportunities</span></li><li><span>Increase your adaptability</span></li><li><span>Keep you relevant</span></li><li><span>Boost confidence</span></li></ul><p><span>And much more!</span></p>					</div>
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					</div> <h3>Course Curriculum</h3><div><p>7 sections • 7 lectures • 00:38:00 total length</p></div><div><div><div><div><div><div><div><p>•Introduction to Customer Service: 00:06:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Characteristics of Good Customer Service: 00:04:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Customer Relationship Management: 00:04:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Communicate with Customers: 00:06:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Handling Customer Complaints: 00:06:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Problem Solving Over Phone: 00:05:00</p></div></div></div></div></div><div><div><div><div><div><div><p>•Improving Customer Service: 00:07:00</p></div></div></div></div></div></div></div></div></div></div></div></div></div>

Online Course Creation

Customer Service

Continuous Professional Development (CPD)

Customer Service Training | Online Course

Overview
★★ Limited Time Flash Sale ★★
In the UK, plumbers are essential tradespeople responsible for installing, maintaining, and repairing water systems, heating systems, and drainage. The average yearly salary for a plumber ranges from £25,000 to £42,000 depending on experience and location.
***Standout Features of Plumber: Plumbing Training (HVAC Technician)***
25 Free PDF Certificate + Transcript
1 Free Hardcopy Certificate + Transcript
<< 25-in-1 "Plumber: Plumbing Training (HVAC Technician)" - CPD Certified Bundle >>
Are you ready to take your Plumbing skills to the next level?
Our Plumber: Plumbing Training (HVAC Technician) is designed to provide you with comprehensive knowledge and techniques that every aspiring plumber needs. This engaging Plumber: Plumbing Training (HVAC Technician) course provides in-depth instruction on all aspects of plumbing, from basic concepts to advanced systems.
Plumbing system design and construction need a great deal of creativity and inventiveness, and you may be proud of your work as long as you put your problem-solving skills to good use. Plumbing is a fascinating and varied profession where you get to know lots of people, work on a variety of tasks, and feel proud of yourself when you find out how to repair whatever it is you've been given to do. So, if that's your case, don't worry—we've got you covered with our Plumber : Plumbing Training (HVAC Technician) online training program.
In this Plumber: Plumbing Training (HVAC Technician), you will get a solid foundation of UK standard domestic plumbing and heating installation techniques. You will learn to understand piping, pipe fitting, PUWER, working at height awareness, and working in confined spaces. In addition, we will discuss COSHH awareness, workplace safety, spill management, and many other important topics throughout the Plumber: Plumbing Training (HVAC Technician) bundle.
This Plumber - Plumbing Training (HVAC Technician) Bundle Consists the Following Courses:
➽ Course 01: Professional Plumbing
➽ Course 02: Manual Handling Training
➽ Course 03: Heating, Ventilation & Air Conditioning (HVAC) Technician
➽ Course 04: Plumbing for Beginners
➽ Course 05: DIY Home Improvement Diploma
➽ Course 06: Introduction to Handyperson and Electrical Work
➽ Course 07: Electricity Course
➽ Course 08: Electronic & Electrical Devices - Maintenance & Troubleshooting
➽ Course 09: Electrical Safety Advanced Diploma
➽ Course 10: Power Tools and How to Use Them
➽ Course 11: PAT Training
➽ Course 12: PUWER Training
➽ Course 13: RIDDOR Training
➽ Course 14: Site Management Safety
➽ Course 15: Introduction to Water Treatment
➽ Course 16: Ladder Safety Training
➽ Course 17: COSHH Training for Assessors
➽ Course 18: Spill Management Diploma

➽ Course 19: Fire Extinguisher Training
➽ Course 20: Workplace Health, Safety and Welfare
➽ Course 21: Working At Height
➽ Course 22: Working in Confined Spaces and Laws
➽ Course 23: First Aid Hacks at Workplace
Additionally, you will be given access to the following career-focused courses:
➽ Course 01: Career Development Training
➽ Course 02: CV Writing and Interview Tricks
Learning Outcomes of Plumber: Plumbing Training (HVAC Technician)
Recognise the UK standard plumbing and heating installer training.
Troubleshoot and repair common plumbing and HVAC issues.
Master the principles of heating, ventilation, and air conditioning systems.
Investigate the elements of pipe fitting.
Discover the functions of the piping and instrumentation diagrams.
Understand the concept of PUWER.
Find out what is necessary to set up awareness while working at height.
Learn how to create COSHH awareness.
Look into the tenets of spill management.
Improve your understanding of first aid at work.
Certificates
Digital certificate - Included
This Plumber : Plumbing Training (HVAC Technician) comes with FREE CPD Accredited PDF certificates, making this an excellent value for money.
Hard Copy Certificate
Get CPD Accredited Hard Copy certificate for £19.99 per copy. The delivery fee for the Hard Copy certificate, however, is free for UK residents, whereas it costs £10 for international students as delivery charge.
Course Description
Plumber: Plumbing Training (HVAC Technician) is an intensive course designed to equip you with the essential skills and knowledge required in the plumbing industry. Covering everything from foundational concepts to advanced plumbing systems, this course provides a thorough understanding of the trade. Participants will learn to handle various plumbing tools, understand regulations, and gain the competence needed to succeed. With Plumber: Plumbing Training (HVAC Technician), you can confidently step into the world of plumbing and make a significant impact.
Here is the Course Curriculum for the Title Course in this Bundle:
Course 01: Professional Plumbing
Module 01: Basic Components of Plumbing
Module 02: Principles of Effective Plumbing Systems
Module 03: The Plumbing Tools
Module 04: The Plumbing Process
Module 05: Central Heating Systems
Module 06: Domestic Cold Water System
Module 07: Domestic Hot Water System - Part 1
Module 08: Domestic Hot Water System Part 2
Module 09: The Sanitation System and Repairs
Module 10: Domestic Rainwater System Installation
Module 11: Plumbing Projects: Case Study
Module 12: UK Standards for Plumbing
-----------------and 24 more courses-----------------
Who is this course for?
This Plumber: Plumbing Training (HVAC Technician) bundle is open to everyone, with a special focus on the following individuals:
Individuals interested in starting a career in plumbing.
Apprentices seeking to enhance their plumbing knowledge.
DIY enthusiasts looking to gain professional plumbing skills.
Contractors wanting to add plumbing services to their offerings.
Homeowners wanting to better understand plumbing systems.
Requirements
For this Plumber: Plumbing Training (HVAC Technician) bundle, you don't need any formal qualifications.
Career path
The Plumber: Plumbing Training (HVAC Technician) bundle course will teach you the fundamental skills and knowledge required to pursue a career in the following fields:
Plumbing Engineer: £30,000 - £50,000
Plumbing Assistant: £18,000 - £24,000
Apprentice Plumber: £15,000 - £20,000
Journeyman Plumber: £25,000 - £35,000
Plumbing Contractor: £30,000 - £50,000
Plumbing Inspector: £25,000 - £40,000


Skill Up

Technician

Plumber

HVAC (Heat, Ventilation & Air Conditioning)

Plumbing

25-in-1 Plumbing Diploma | 250 CPD Points | 25 Free PDF & 1 Hardcopy Certificate | CPD Certified | Lifetime Access


Plumber : Plumbing Training (HVAC Technician) - CPD Certified

<p>Are you ready to embark on an enlightening journey of wisdom with the Dermatology bundle and pave your way to an enriched personal and professional future? If so, then Step into a world of knowledge with our course bundle - Dermatology &amp; Skincare.</p><p><strong>Delve into eight immersive CPD Accredited courses, each a standalone course: </strong></p><ul><li><strong>Course 01: </strong>Dermatology &amp; Skincare</li><li><strong>Course 02: </strong>Gel Manicure and Nail Artist</li><li><strong>Course 03: </strong>Hairdressing and Barbering</li><li><strong>Course 04: </strong>Luxury Spa Facial Therapy Course - Step-by-Step Guide</li><li><strong>Course 05: </strong>Certificate in Lash and Brow Treatments</li><li><strong>Course 06: </strong>Makeup Artistry Course</li><li><strong>Course 07: </strong>Curing Eczema</li><li><strong>Course 08: </strong>Personal Hygiene</li></ul><p>Traverse the vast landscapes of theory, unlocking new dimensions of understanding at every turn. Let the Dermatology &amp; Aesthetics Skincare bundle illuminate your path to wisdom.</p><p>The Dermatology &amp; Aesthetics Skincare bundle offers a comprehensive exploration into a rich tapestry of vast knowledge across five carefully curated courses. The journey is designed to enhance your understanding and critical thinking skills. Each course within the bundle provides a deep dive into complex theories, principles, and frameworks, allowing you to delve into the nuances of the subject matter at your own pace.</p><p>In the Dermatology &amp; Skincare package framework, you are bestowed with complimentary PDF certificates for all the courses included in this bundle, all without any additional charge. Adorn yourself with the Dermatology bundle, empowering you to traverse your career trajectory or personal growth journey with self-assurance. Register today and ignite the spark of your professional advancement!</p><p>So, don't wait further and join the Dermatology &amp; Skincare community today and let your voyage of discovery begin!</p><p><strong>Learning Outcomes:</strong></p><ul><li>Attain a holistic understanding in the designated areas of study with the Dermatology bundle.</li><li>Establish robust bases across each course nestled within the Dermatology bundle.</li><li>Decipher intricate concepts through the articulate content of the Dermatology bundle.</li><li>Amplify your prowess in interpreting, scrutinising, and implementing theories.</li><li>Procure the capacity to engage with the course material intellectually and profoundly.</li><li>Become proficient in the art of problem-solving across various disciplines.</li></ul><p>Stepping into the Dermatology bundle is akin to entering a world overflowing with deep theoretical wisdom. Each course within this distinctive bundle is an individual journey, meticulously crafted to untangle the complex web of theories, principles, and frameworks. Learners are inspired to explore, question, and absorb, thus enhancing their understanding and honing their critical thinking skills. Each course invites a personal and profoundly enlightening interaction with knowledge.</p><p>The Dermatology bundle shines in its capacity to cater to a wide range of learning needs and lifestyles. It gives learners the freedom to learn at their own pace, forging a unique path of discovery. More than just an educational journey, the Dermatology bundle fosters personal growth, enabling learners to skillfully navigate the complexities of the world.</p><p>The Dermatology bundle also illuminates the route to a rewarding career. The theoretical insight acquired through this bundle forms a strong foundation for various career opportunities, from academia and research to consultancy and programme management. The profound understanding fostered by the Dermatology bundle allows learners to make meaningful contributions to their chosen fields. Embark on the Dermatology journey and let knowledge guide you towards a brighter future.</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        80 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>This Dermatology &amp; Aesthetics Skincare bundle is suitable for:</p><ul><li>Individuals keen on deepening their firm understanding in their respective fields.</li><li>Students pursuing higher education looking for comprehensive theory modules.</li><li>Professionals seeking to refresh or enhance their knowledge.</li><li>Anyone with a thirst for knowledge and a passion for continuous learning.</li></ul>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>Without any formal requirements, you can delightfully enrol in this Dermatology &amp; Aesthetics Skincare course.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>Armed with the Dermatology bundle, your professional journey can reach new heights. The comprehensive theoretical knowledge from this bundle can unlock diverse career opportunities across several fields. Whether it's academic research, consultancy, or programme management, the Dermatology bundle lays a solid groundwork.</p>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>CPD Quality Standard Certificate</h4>
        <p>
            Digital certificate -
            £4.99
        </p>
        <h4>Hardcopy Certificate (FREE UK Delivery)</h4>
        <p>
            Hard copy certificate -
            £9.99
        </p>

                        </div>

NextGen Learning

Skincare

Beauty Therapist

Diploma in Professional Studies (DPS)

Beauty Therapy

Dermatology

Dermatology & Aesthetics Skincare

<p>IT Network Support Engineers play a vital role in ensuring the smooth operation of computer networks in various organisations. They are responsible for maintaining the network infrastructure, resolving network issues, and ensuring that the network is secure from cyber threats. This course is designed to equip learners with the knowledge and skills required to work in this dynamic and challenging field.</p><p>The IT Network Support Engineer program covers a broad range of topics related to network security and management. Students will learn about asset security, security engineering, communication and network security, identity and access management, security assessment and testing, security operations, and software development security. The course is designed to provide learners with a comprehensive understanding of network security and management, including risk management, asset management, security protocols, and security operations.</p><p>Through this course, learners will develop critical skills, including troubleshooting and problem-solving, network design and implementation, security management, and network maintenance. Additionally, learners will gain a deep understanding of the different security technologies used in the industry and learn how to design, implement, and maintain secure networks.</p><p><strong>This IT Network Support Engineer Bundle Consists of the following Premium courses:</strong></p><ul><li><strong></strong><strong> Course 01: </strong>Network Security Level 2</li><li><strong></strong><strong> Course 02: </strong>Computer Networks Security</li><li><strong></strong><strong> Course 03: </strong>Cloud Computing Training</li><li><strong></strong><strong> Course 04: </strong>AWS Certified Cloud Practitioner</li><li><strong></strong><strong> Course 05: </strong>CompTIA Networking - Level 4</li><li><strong></strong><strong> Course 06: </strong>Cisco ASA Firewall Training</li><li><strong></strong><strong> Course 07: </strong>CompTIA Network+ Certification</li><li><strong></strong><strong> Course 08: </strong>Cyber Security Level 3</li><li><strong></strong><strong> Course 09: </strong>GDPR Data Protection Level 5</li><li><strong></strong><strong> Course 10: </strong>Data Center Training Essentials: General Introduction</li><li><strong></strong><strong> Course 11: </strong>Data Center Training Essentials: Mechanical &amp; Cooling</li></ul><p><strong>Learning Outcomes:</strong></p><p>Upon completion of this course, learners will be able to:</p><ul><li>Design, implement, and maintain secure network infrastructure</li><li>Identify and assess network vulnerabilities and develop mitigation strategies</li><li>Conduct network security assessments and implement security controls</li><li>Configure and troubleshoot network devices, including routers, switches, and firewalls</li><li>Design and implement security policies and procedures in accordance with industry standards and best practices</li></ul><p>Enrol now in IT Network Support Engineer to advance your career, and use the premium study materials from Apex Learning.</p><p>The bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your IT Network Support Engineer expertise and essential knowledge, which will assist you in reaching your goal. Moreover, you can learn from any place in your own time without travelling for classes.<br /><br /><strong>Course Curriculum: </strong></p><ul><li>Security and Risk Management</li><li>Asset Security</li><li>Security Engineering</li><li>Communication and Network Security</li><li>Identity and Access Management</li><li>Security Assessment and Testing</li><li>Security Operations</li><li>Software Development Security</li></ul><p>The IT Network Support Engineer program is designed to provide learners with a comprehensive understanding of network security and management. The course covers a wide range of topics related to network security, including asset security, security engineering, communication and network security, identity and access management, security assessment and testing, security operations, and software development security.</p><p>The course is divided into several modules, each covering a specific area of network security and management. The course begins with an introduction to security and risk management, where learners will gain an understanding of the different types of security threats and how to manage them. Learners will also learn about asset security, which covers the different types of assets that organisations need to protect, including data, hardware, and software.</p><p>The course then moves on to security engineering, where learners will gain an understanding of the different security technologies used in the industry, including cryptography, access control, and intrusion detection systems. Communication and network security is covered next, where learners will learn about secure network protocols and how to configure and troubleshoot network devices.</p><p>The course then covers identity and access management, where learners will learn how to manage user access to the network and implement security controls to prevent unauthorised access. Security assessment and testing are covered next, where learners will learn how to conduct network security assessments and implement security controls.</p><p>The final module of the course covers security operations and software development security. Here, learners will learn how to design and implement security policies and procedures in accordance with industry standards and best practices. They will also learn about software security, including secure coding practices and software testing methodologies.</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        120 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <ul><li>Individuals who want to start a career in IT Network Support Engineering</li><li>Network administrators looking to advance their skills in network security</li><li>IT professionals interested in network security and management</li><li>Those who wish to gain knowledge and skills in network security and management</li></ul>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>This IT Network Support Engineer course has been designed to be fully compatible with tablets and smartphones.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>Upon completing the IT Network Support Engineer program, learners can pursue various career paths, including:</p><ul><li>Network Support Engineer - £25,000 to £40,000</li><li>Network Security Analyst - £30,000 to £50,000</li><li>IT Security Consultant - £40,000 to £70,000</li><li>Network Architect - £50,000 to £90,000</li><li>Chief Information Security Officer - £80,000 to £150,000</li></ul>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Digital certificate -
            Included
        </p>
            <div> <p>Cost of PDF Certificates is included in course price</p> </div>
        <h4>Certificate of completion</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div> <p>You will get the Hard Copy certificate for the title course (<strong>Network Security Level 2</strong>) absolutely Free! Other Hard Copy certificates are available for £10 each. </p><p><strong>Please Note:</strong> The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.</p> </div>

                        </div>

Academy for Health and Fitness

Receptionist: Office Admin and Reception - QLS Endorsed

<span style="color: rgb(11, 34, 64); box-sizing: border-box;" id="isPasted" fr-original-style="color: rgb(11, 34, 64);">Problem-solving is not a chance process. This continuous improvement course will show you how Structured Problem Solving is a team-based and disciplined approach to Permanent Problem Resolution.</span><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><b style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);">Is this course accredited and recognised?&nbsp;</b><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><span style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style="color: rgb(11, 34, 64);">Yes, this course is fully approved by&nbsp;</span><a href="https://cpduk.co.uk/" target="_blank" style="color: var(--tw-prose-links); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: var(--tw-prose-links);">CPD</a><span style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style="color: rgb(11, 34, 64);">. Employers universally accept this qualification. You will be able to instantly download and print your certificate as soon as you successfully complete the course.</span><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><figure style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><img src="https://www.intellelearn.com/storage/images/pages/C0icCtUqbmA2C7tNRUo83sIFRgRFFBCKbVOEyYNd.jpg" data-image="uo8h93eydh2q" fr-original-style="" style="cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-class="fr-draggable"></figure><b style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);">How long will this course take me?&nbsp;</b><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><span style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style="color: rgb(11, 34, 64);">Roughly 1 hour. But you don&#39;t have to do it all in one go.</span><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><b style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);">Who should take this course?&nbsp;</b><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><span style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style="color: rgb(11, 34, 64);">Anyone who wants to improve how they think and learn. There are no entry requirements.</span><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><b style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);">Course Topics</b><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><span style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style="color: rgb(11, 34, 64);">We build our courses so that you&#39;re able to better retain what you learn. This course is divided into easy-to-follow interactive modules and includes a multiple-choice test at the end. The benefits of implementing a Structured Problem Solving approach include</span><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><ul style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><li fr-original-style="" style="box-sizing: border-box;">Team Building Ability</li><li fr-original-style="" style="box-sizing: border-box;">Team Approach to Problem Resolution</li><li fr-original-style="" style="box-sizing: border-box;">Structured and Proven Process</li><li fr-original-style="" style="box-sizing: border-box;">Permanent Problem Resolution</li><li fr-original-style="" style="box-sizing: border-box;">Improved Quality Performance</li><li fr-original-style="" style="box-sizing: border-box;">Financial Savings</li></ul><b style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);">Aims of the Training Course</b><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><span style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style="color: rgb(11, 34, 64);">By the end of this course you will be able to:</span><br style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><ul style="color: rgb(11, 34, 64); box-sizing: border-box;" fr-original-style=" color: rgb(11, 34, 64);"><li fr-original-style="" style="box-sizing: border-box;">Understand the types of problems that can affect a business and the effect of unresolved problems on business performance</li><li fr-original-style="" style="box-sizing: border-box;">Describe the benefits of adopting a structured approach to team problem solving</li><li fr-original-style="" style="box-sizing: border-box;">Enhanced understanding of the issues and a structured approach to generating better solutions.</li><li fr-original-style="" style="box-sizing: border-box;">Define the techniques used to help identify, contain (if necessary) and resolve problems in the workplace</li><li fr-original-style="" style="box-sizing: border-box;">Understand how to apply the appropriate problem-solving technique</li></ul>

Intellelearn

Lean Awareness

Problem-solving is not a chance process. This continuous improvement course will show you how Structured Problem Solving is a team-based and disciplined approach to Permanent Problem Resolution.


Structured Problem Solving

<div id="course-pills-1">Duration<p>1 Days</p><p>6 CPD hours</p>Overview<p>Understand problems and the creative problem solving processIdentify types of information to gather and key questions to ask in problem solving Identify the importance of defining a problem correctlyIdentify and use four different problem definition toolsWrite concrete problem statementsUse basic brainstorming tools to generate ideas for solutionsEvaluate potential solutions against criteria, including cost/benefit analysis and group votingPerform a final analysis to select a solutionUnderstand the roles that fact and intuition play in selecting a solutionUnderstand the need to refine the shortlist and redefine itUnderstand how to identify the tasks and resources necessary to implement solutionsEvaluate and adapt solutions to reality</p><p>This workshop will give students an overview of the creative problem solving process, as well as key problem solving tools that they can use every day. Skills such as brainstorming, information gathering, &amp; analyzing data will be covered during class.<br /></p></div><div id="course-pills-2"><h4>Getting Started</h4><ul><li>Workshop Objectives</li></ul><h4>The Problem Solving Method</h4><ul><li>What is a Problem?</li><li>What is Creative Problem Solving?</li><li>What are the Steps in the Creative Solving Process?</li><li>Case Study</li><li>Module Two: Review Questions</li></ul><h4>Information Gathering</h4><ul><li>Understanding Types of Information</li><li>Identifying Key Questions</li><li>Methods of Gathering Information</li><li>Case Study</li><li>Module Three: Review Questions</li></ul><h4>Problem Definition</h4><ul><li>Defining the Problem</li><li>Determining Where the Problem Originated</li><li>Defining the Present State and the Desired State</li><li>Stating and Restating the Problem</li><li>Analyzing the Problem</li><li>Writing the Problem Statement</li><li>Case Study</li><li>Module Four: Review Questions</li></ul><h4>Preparing for Brainstorming</h4><ul><li>Identifying Mental Blocks</li><li>Removing Mental Blocks</li><li>Stimulating Creativity</li><li>Case Study</li><li>Module Five: Review Questions</li></ul><h4>Generating Solutions (I)</h4><ul><li>Identifying Mental Blocks</li><li>Removing Mental Blocks</li><li>Stimulating Creativity</li><li>Case Study</li><li>Module Five: Review Questions</li></ul><h4>Generating Solutions (II)</h4><ul><li>The Morphological Matrix</li><li>The Six Thinking Hats</li><li>The Blink Method</li><li>Case Study</li><li>Module Seven: Review Questions</li></ul><h4>Analyzing Solutions</h4><ul><li>Developing Criteria</li><li>Analyzing Wants and Needs</li><li>Using Cost/Benefit Analysis</li><li>Case Study</li><li>Module Eight: Review Questions</li></ul><h4>Selecting a Solution</h4><ul><li>Doing a Final Analysis</li><li>Paired Comparison Analysis</li><li>Analyzing Potential Problems</li><li>Case Study</li><li>Module Nine: Review Questions</li></ul><h4>Planning Your Next Steps</h4><ul><li>Identifying Tasks</li><li>Identifying Resources</li><li>Implementing, Evaluating, and Adapting</li><li>Case Study</li><li>Module Ten: Review Questions</li></ul><h4>Creating a Performance Plan</h4><ul><li>Planning the Follow-Up Meeting</li><li>Celebrating Successes</li><li>Identifying Improvements</li><li>Case Study</li><li>Module Eleven: Review Questions</li></ul><h4>Wrapping Up</h4><ul><li>Words from the Wise</li><li>Lessons Learned</li></ul></div>

Nexus Human

Creative Thinking

Problem Solving

8D Problem Solving

Creative Design

Creativity

Creativity & Innovation

Creative Problem Solving

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Customer Service Advisor with Problem Solving Skills Diploma - CPD Certified</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">In the UK, the estimated salary for a Customer Service Advisor typically ranges from &pound;18,000 to &pound;25,000 per year, depending on experience and location. Customer Service Advisors play a vital role in solving issues and satisfying customers. Customer Service Advisor job is trending worldwide due to the growing emphasis on excellent customer service experiences, increased e-commerce activities and emphasis on business customer service reputation.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Learning Outcomes:</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Apply defusing techniques in Customer Service interactions.</li><li fr-original-style="" style="box-sizing: border-box;">Employ proactive strategies in Customer Service management.</li><li fr-original-style="" style="box-sizing: border-box;">Utilise problem-solving methods to enhance Customer Service.</li><li fr-original-style="" style="box-sizing: border-box;">Engage in brainstorming for effective Customer Service solutions.</li><li fr-original-style="" style="box-sizing: border-box;">Channel customer anger through Customer Service skills.</li></ul><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">More Benefits:</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">LIFETIME access</li><li fr-original-style="" style="box-sizing: border-box;">Device Compatibility</li><li fr-original-style="" style="box-sizing: border-box;">Free Workplace Management Toolkit</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"> Key Modules from Customer Service Advisor with Problem Solving Skills Diploma: <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></strong></strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Defusing Techniques: </strong>Master seven distinct defusing techniques to elevate your Customer Service aptitude.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Proactive Customer Management: </strong>Implement proactive management strategies to optimise Customer Service outcomes.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Problem-solving &amp; Decision-making: </strong>Integrate critical problem-solving and decision-making methods into your Customer Service approach.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Brainstorming &amp; Reverse Brainstorming: </strong>Utilise brainstorming and reverse brainstorming to find innovative Customer Service solutions.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Anger Channelling: </strong>Apply the art of anger channelling to maintain and improve Customer Service standards.</p><div id="optional_extras" fr-original-style="" style="box-sizing: border-box;">

                        </div>

Empower UK Employment Training

Customer Care

Know Your Customer (KYC)

Customer Relations

Customer Service Advisor with Problem Solving Skills Diploma - CPD Certified

<h3 style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">LEARN TO FOCUS ON INTERPERSONAL SKILLS, BEHAVIOR, AND ENVIRONMENT AND HOW TO PROMOTE DIVERSITY-POSITIVE INTERACTIONS.</h3><div style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);"><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">You will be able to focus on interpersonal skills, behavior, and environment, to see how they promote diversity-positive interactions, as well as learn causes for discriminatory practices and create an action plan for increasing workplace acceptance and harmony.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><b fr-original-style="" style="box-sizing: border-box;">Uncover and discard beliefs and attitudes that foster or block progress</b>. By discovering your strengths as well as liabilities, you can build on the positive and move toward minimizing the negative. As a result, you will gain greater personal and professional satisfaction.</p><h3 style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">PART I &ndash; BROADENING THE VIEW</h3>&nbsp;<p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Find new perspectives and ways to turn challenges into opportunities. Become skilled at ways to further develop self-awareness and sensitivity.</p><h3 style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">PART II &ndash; FAIR STANDARDS</h3>&nbsp;<p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Learn about how attitudes expressed in speech and behavior promote or hinder a positive work environment. Determine and apply steps for getting past prejudice for greater productivity.</p><h3 style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">PART III &ndash; ORGANIZATIONAL UNITY</h3>&nbsp;<p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Discover value in diverse perspectives and personalities and their benefits. Strategize ways to strengthen relationships and turn negative into positive interactions.</p><h3 style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">ATTENDEES&nbsp;WILL BE ABLE TO:</strong></h3>&nbsp;<ul fr-original-style="" style="box-sizing: border-box;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Discover new ways to &ldquo;see things differently;&rdquo;</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Use Emotional Intelligence to strengthen relationships and increase awareness of self and others;</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Define Diversity and uncover ways in which it is significantly useful in an organization;</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Develop best practices (rooted in honor and law) to use Diversity in planning, problem solving, and decision-making);</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Manage conflict through unity, using the organization&rsquo;s mission, vision, values, and goals; and</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Understand and communicate value to staff.</li></ul><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><i style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Online Class&mdash;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Diversity &ndash; Building a Thriving Business Environment</strong>&nbsp;is a 4-hour interactive virtual class.&nbsp;</i></p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">&nbsp;</p><h6 style="color: inherit; box-sizing: border-box;" fr-original-style=" color: inherit;">Register for this class and you will be sent ONLINE login instructions prior to the class date.</h6></div><div style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);"><br fr-original-style="" style="box-sizing: border-box;"></div><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">Improving Communications brought our organization to realize how important our employees&mdash;our people&mdash;are to Baystate Dental. By helping us to develop a more thoughtful and sensitive nature, we now relate better with each other and our patients.</p><span style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style="color: rgb(33, 37, 41);">Dr. Kevin Coughlin, DMD, FAGD, MBA</span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Baystate Dental</span>

LEARN TO FOCUS ON INTERPERSONAL SKILLS, BEHAVIOR, AND ENVIRONMENT AND HOW TO PROMOTE DIVERSITY-POSITIVE INTERACTIONS.
You will be able to focus on interpersonal skills, behavior, and environment, to see how they promote diversity-positive interactions, as well as learn causes for discriminatory practices and create an action plan for increasing workplace acceptance and harmony.
Uncover and discard beliefs and attitudes that foster or block progress. By discovering your strengths as well as liabilities, you can build on the positive and move toward minimizing the negative. As a result, you will gain greater personal and professional satisfaction.
PART I – BROADENING THE VIEW
Find new perspectives and ways to turn challenges into opportunities. Become skilled at ways to further develop self-awareness and sensitivity.
PART II – FAIR STANDARDS
Learn about how attitudes expressed in speech and behavior promote or hinder a positive work environment. Determine and apply steps for getting past prejudice for greater productivity.
PART III – ORGANIZATIONAL UNITY
Discover value in diverse perspectives and personalities and their benefits. Strategize ways to strengthen relationships and turn negative into positive interactions.
ATTENDEES WILL BE ABLE TO:
Discover new ways to “see things differently;”
Use Emotional Intelligence to strengthen relationships and increase awareness of self and others;
Define Diversity and uncover ways in which it is significantly useful in an organization;
Develop best practices (rooted in honor and law) to use Diversity in planning, problem solving, and decision-making);
Manage conflict through unity, using the organization’s mission, vision, values, and goals; and
Understand and communicate value to staff.
Online Class—Diversity – Building a Thriving Business Environment is a 4-hour interactive virtual class. 
 
Register for this class and you will be sent ONLINE login instructions prior to the class date.



Improving Communications brought our organization to realize how important our employees—our people—are to Baystate Dental. By helping us to develop a more thoughtful and sensitive nature, we now relate better with each other and our patients.
Dr. Kevin Coughlin, DMD, FAGD, MBABaystate Dental

Improving Communications Uk

DIVERSITY – BUILDING A THRIVING BUSINESS ENVIRONMENT

<p>Utilize the four stages of problem-solving and discover what characteristics you need to consider when solving a problem. What is the difference between a problem and dilemma? We will demonstrate how you can verify that your problem has been resolved by evaluation and questions.</p><h3>Learning Objectives</h3><p>Apply effective problem SOLVERâ¢ behaviors and attitudes, Implement the four stages of a systematic problem-solving process, Utilize 10 creative problem-solving techniques</p><h3>Target Audience</h3><p>Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams</p>

Chart Learning Solutions

Problem Solving: Four Stages of Creative Problem Solving

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<div>
<p>We can coach you in your use of Solution Circles, Insights and Solution Circles and Circle of Adults.</p><p>These are in-depth processes that support professional teams to problem solve together around a young person presenting with complex social, emotional and behavioural needs. </p><p>These reflective problem solving processes differs from other person centred planning processes in that the child and family are not present. These processes are for stuck teams trying to figure out issues where they need to be very honest with each other, share their emotions, state their greatest fears and struggles in a safe situation. Whilst it is good practice to let a family know that they are being talked about in a meeting - they need to know that this is the professionals <em>sorting themselves</em> out for their benefit and not a time for them to participate. If they insist on being present then talk to us about our emerging Family Circles work.</p><p>These innovative processes enable adults involved in working with the young person to reflect and hypothesise about this young person's needs. This leads to joint problem-solving around ways forward to support this young person in their educational setting.</p><p>Circle of Adults uses a structured process and graphic facilitation to guide staff through a set of key questions to reach a deeper understanding of a young person's behaviour and needs. This deeper understanding is used to generate new strategies for the team's work with the young person.</p><p><br /></p><p>Examples of feedback from staff who have attended the sessions include:</p><p> </p><p><em>The session was very helpful in planning ways forward and empowered for staff (Headteacher of a Devon primary school)</em></p><p><em>It is the first time that we have shared how this behaviour impacts on us and it's good to know how we can support each other (Devon primary school teacher)</em></p><p><em>Brilliant! Getting staff to agree and adhere to common strategies is the key to success (Teacher in specialist provision in Torbay)</em></p><p><br /></p>
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</section>

Inclusive Solutions

We will your support your facilitation skills when learning Circle of Adults, Solution Circles and Insights and Solution Circles

UK Wide Travel Costs

<p fr-original-style=" color: rgb(119, 119, 119);" id="isPasted" style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;">In this practical workshop session we will explore ways of problem solving around complex situations. The session will be practical and will aim to allow the sharing of experiences and good practice as well promoting innovative approaches to problem solving around systemic, organisational as well as individual inclusion issues.</p><p style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;" fr-original-style=" color: rgb(119, 119, 119);"></p><h3 fr-original-style=" color: rgb(71, 199, 245);" style="color: rgb(71, 199, 245); box-sizing: border-box;">Course Category</h3><p fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;">Behaviour and Relationships
<br fr-original-style="" style="box-sizing: border-box;">Visioning and Problem Solving</p><h3 fr-original-style=" color: rgb(71, 199, 245);" style="color: rgb(71, 199, 245); box-sizing: border-box;">Description</h3><blockquote fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); border-left: 2px solid rgb(94, 53, 177); margin-left: 0px; padding-left: 5px; box-sizing: border-box;"><p fr-original-style="" style="font-size: 16px; box-sizing: border-box;">&lsquo;The question is not should they be here anymore. Now it&rsquo;s how can we figure out how best to include them?&rsquo;</p></blockquote><p fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;">In this practical workshop session we will explore ways of problem solving around complex situations. The session will be practical and will aim to allow the sharing of experiences and good practice as well promoting innovative approaches to problem solving around systemic, organisational as well as individual inclusion issues.</p><p fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;">Behaviour problems, relationship challenges and personnel dilemmas can all be worked on with these team oriented problem solving processes.</p><p fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;">We will introduce participants to a range of powerful effective approaches for them to choose from back in their own workplaces.</p><h3 fr-original-style=" color: rgb(71, 199, 245);" style="color: rgb(71, 199, 245); box-sizing: border-box;">Testimonials</h3><blockquote fr-original-style="" style="border-left: 2px solid rgb(94, 53, 177); margin-left: 0px; padding-left: 5px; box-sizing: border-box;"><p fr-original-style="" style="font-size: 16px; box-sizing: border-box;">A great day &ndash; going away buzzing with ideas</p></blockquote><p fr-original-style="text-align: center;" style="text-align: center; font-size: 16px; box-sizing: border-box;"><iframe width="560" height="315" src="https://www.youtube.com/embed/RrpI3FCcJBg" title="YouTube video player" frameborder="0" allowfullscreen="" fr-original-style="" style="box-sizing: border-box;"></iframe></p><blockquote fr-original-style=" color: rgb(119, 119, 119);" id="isPasted" style="color: rgb(119, 119, 119); border-left: 2px solid rgb(94, 53, 177); margin-left: 0px; padding-left: 5px; box-sizing: border-box;"><p fr-original-style="" style="font-size: 16px; box-sizing: border-box;">Excellent!</p></blockquote><blockquote fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); border-left: 2px solid rgb(94, 53, 177); margin-left: 0px; padding-left: 5px; box-sizing: border-box;"><p fr-original-style="" style="font-size: 16px; box-sizing: border-box;">Inspirational!</p></blockquote><blockquote fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); border-left: 2px solid rgb(94, 53, 177); margin-left: 0px; padding-left: 5px; box-sizing: border-box;"><p fr-original-style="" style="font-size: 16px; box-sizing: border-box;">Informative!</p></blockquote><h3 fr-original-style=" color: rgb(71, 199, 245);" style="color: rgb(71, 199, 245); box-sizing: border-box;">Learning Objectives</h3><ol fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Increased confidence regarding problem solving around inclusion in mainstream settings</li><li fr-original-style="" style="box-sizing: border-box;">Access to a wider range of practical strategies and techniques to impact on communication, realtionship, learning and behaviour issues</li><li fr-original-style="" style="box-sizing: border-box;">Learn new problem solving processes</li></ol><h3 fr-original-style=" color: rgb(71, 199, 245);" style="color: rgb(71, 199, 245); box-sizing: border-box;">Who Is It For ?</h3><ul fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Early Years and School based Practitioners</li><li fr-original-style="" style="box-sizing: border-box;">Heads and Deputies</li><li fr-original-style="" style="box-sizing: border-box;">Guidance staff</li><li fr-original-style="" style="box-sizing: border-box;">Learning Support teams</li><li fr-original-style="" style="box-sizing: border-box;">SENCOs</li><li fr-original-style="" style="box-sizing: border-box;">Primary and secondary teachers</li><li fr-original-style="" style="box-sizing: border-box;">Parents</li><li fr-original-style="" style="box-sizing: border-box;">Local Authority Support Services</li><li fr-original-style="" style="box-sizing: border-box;">Community workers and carers</li></ul><h3 fr-original-style=" color: rgb(71, 199, 245);" style="color: rgb(71, 199, 245); box-sizing: border-box;">Course Content</h3><p fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;">The course answers the questions :</p><ul fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">How can we work out how to include this child best?</li><li fr-original-style="" style="box-sizing: border-box;">Is there a more structured way to run this meeting?</li><li fr-original-style="" style="box-sizing: border-box;">Can we explore the emotional impact the person is having on us and still agree strategies?</li><li fr-original-style="" style="box-sizing: border-box;">How can I get unstuck from this problem?</li></ul><p fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;">The day will cover:</p><ul fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Solution Circles</li><li fr-original-style="" style="box-sizing: border-box;">Solution Focused approaches</li><li fr-original-style="" style="box-sizing: border-box;">Synectics &ndash; using analogies and out of the box creativity</li><li fr-original-style="" style="box-sizing: border-box;">Circles of Adults</li><li fr-original-style="" style="box-sizing: border-box;">Using Imagination to solve problems</li></ul><p fr-original-style=" color: rgb(119, 119, 119);" id="isPasted" style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;">If you liked this course you may well like:</p><p fr-original-style=" color: rgb(119, 119, 119);" style="color: rgb(119, 119, 119); font-size: 16px; box-sizing: border-box;"><a fr-original-style=" color: rgb(71, 199, 245);" href="https://inclusive-solutions.com/training/circles-of-adults/" style="color: rgb(71, 199, 245); user-select: auto; box-sizing: border-box; text-decoration: inherit; cursor: pointer;">CIRCLES OF ADULTS</a></p>

PROBLEM SOLVING TOOLS AND TECHNIQUES

Full Day

1-3 Hours / Half Day

We can supply our own PA system if you do not have your own for us to use

PA system

Written by Colin Newton and Derek Wilson. Price is per person

"Creating Circles of Friends" Book

UK Wide. Select this addon if you want us to travel to your location to deliver the course.

I will travel to the customer

<p style="color: rgb(80, 54, 89); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(80, 54, 89);">This practical course is perfect if you are overwhelmed by options and have difficulty making decisions. Our trainers bring useful tools and techniques to the rescue, making problem solving and decision making a breeze.</p><ul style="color: rgb(102, 102, 102); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(102, 102, 102);"><li style="color: rgb(80, 54, 89); box-sizing: border-box;" fr-original-style=" color: rgb(80, 54, 89);">Different ways to define and analyse problems</li><li style="color: rgb(80, 54, 89); box-sizing: border-box;" fr-original-style=" color: rgb(80, 54, 89);">Is the problem ours to solve?</li><li style="color: rgb(80, 54, 89); box-sizing: border-box;" fr-original-style=" color: rgb(80, 54, 89);">Being clear about solutions &ndash; Would Like, Want and Must-Have</li><li style="color: rgb(80, 54, 89); box-sizing: border-box;" fr-original-style=" color: rgb(80, 54, 89);">Using brainstorming, problem solving and creative thinking techniques</li><li style="color: rgb(80, 54, 89); box-sizing: border-box;" fr-original-style=" color: rgb(80, 54, 89);">Evaluate all the options using simple criteria</li><li style="color: rgb(80, 54, 89); box-sizing: border-box;" fr-original-style=" color: rgb(80, 54, 89);">Information overload and how to avoid it</li><li style="color: rgb(80, 54, 89); box-sizing: border-box;" fr-original-style=" color: rgb(80, 54, 89);">Decision making techniques</li></ul><div fr-original-style="" style="box-sizing: border-box;">4 weeks - 1 session a week (3hrs live online)</div><h2 style="color: rgb(35, 73, 109); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(35, 73, 109);"><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">This course is also available as in-house training at a fixed cost for up to 12 delegates.&nbsp;</span><span style="font-size: 14px; box-sizing: border-box;" fr-original-style="font-size: 14px;">Email us&nbsp;for more information. <a href="mailto:admin@sterlingtraining.org" fr-original-style="" style="-webkit-user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;">admin@sterlingtraining.org</a>.uk</span></h2>

Sterling Training

Tools and techniques to make solving problems and decision-making a breeze!

Problem Solving and Decision Making

<div><div id="commonContent"><h3>Overview</h3><p>With the ever-increasing demand for Problem Solving in personal &amp; professional settings, this online training aims at educating, nurturing, and upskilling individuals to stay ahead of the curve - whatever their level of expertise in Problem Solving  may be.</p><p>Learning about Problem Solving  or keeping up to date on it can be confusing at times, and maybe even daunting! But that's not the case with this course from Compete High. We understand the different requirements coming with a wide variety of demographics looking to get skilled in Problem Solving . That's why we've developed this online training in a way that caters to learners with different goals in mind. The course materials are prepared with consultation from the experts of this field and all the information on Problem Solving  is kept up to date on a regular basis so that learners don't get left behind on the current trends/updates.</p><p>The self-paced online learning methodology by compete high in this Problem Solving  course helps you learn whenever or however you wish, keeping in mind the busy schedule or possible inconveniences that come with physical classes. The easy-to-grasp, bite-sized lessons are proven to be most effective in memorising and learning the lessons by heart. On top of that, you have the opportunity to receive a certificate after successfully completing the course!</p><p>Instead of searching for hours, enrol right away on this Problem Solving  course from Compete High and accelerate your career in the right path with expert-outlined lessons and a guarantee of success in the long run.</p><h3>Who is this course for?</h3><p>While we refrain from discouraging anyone wanting to do this Problem Solving  course or impose any sort of restrictions on doing this online training, people meeting any of the following criteria will benefit the most from it:</p><ol><li>Anyone looking for the basics of Problem Solving ,</li><li>Jobseekers in the relevant domains,</li><li>Anyone with a ground knowledge/intermediate expertise in Problem Solving ,</li><li>Anyone looking for a certificate of completion on doing an online training on this topic,</li><li>Students of Problem Solving , or anyone with an academic knowledge gap to bridge,</li><li>Anyone with a general interest/curiosity</li></ol><h3>Career Path</h3><p>This Problem Solving  course smoothens the way up your career ladder with all the relevant information, skills, and online certificate of achievements. After successfully completing the course, you can expect to move one significant step closer to achieving your professional goals - whether it's securing that job you desire, getting the promotion you deserve, or setting up that business of your dreams.</p></div></div><div><div><div><h3>
Course Curriculum</h3><div><div><h4>
Module 1 - The Creative Problem Solving and Decision Making</h4><div><div><ul><li><div>
<span></span><h5>
The Creative Problem Solving and Decision Making</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 2 - The Problem Solving Model</h4><div><div><ul><li><div>
<span></span><h5>
The Problem Solving Model</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 3 - Problem Solving Tools and Techniques</h4><div><div><ul><li><div>
<span></span><h5>
Problem Solving Tools and Techniques</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 4 - Making Good Decisions</h4><div><div><ul><li><div>
<span></span><h5>
Making Good Decisions</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 5 - Developing Critical Thinking Skills</h4><div><div><ul><li><div>
<span></span><h5>
Developing Critical Thinking Skills</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 6 - Understanding Creativity and Innovation</h4><div><div><ul><li><div>
<span></span><h5>
Understanding Creativity and Innovation</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 7 - Creativity and Innovation in Business</h4><div><div><ul><li><div>
<span></span><h5>
Creativity and Innovation in Business</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 8 - Individual and Group Techniques for Creativity</h4><div><div><ul><li><div>
<span></span><h5>
Individual and Group Techniques for Creativity</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div></div></div></div></div>

Compete High

Problem Solving Masterclass

<p>The <strong>Creative Problem Solving</strong> course offers an engaging and intellectually stimulating pathway into the world of innovative thinking and solution-finding. This course, structured into ten comprehensive modules, is tailored to empower you with the skills needed to approach problems with creativity and efficiency. Starting with the Problem Solving Method, it lays the groundwork for a deep understanding of systematic problem-solving techniques. As you move through the stages of information gathering and problem definition, the course fosters a mindset that looks beyond conventional solutions, encouraging a fresh perspective on problem-solving.</p>
<p>The heart of the course lies in its focus on brainstorming and generating solutions, spread across two insightful modules. These segments are designed not just to spur creative thought but also to equip you with practical tools for idea generation. The journey continues through the analytical process of sifting through potential solutions, culminating in the selection of the most viable option. The course rounds off with pragmatic steps for implementation, including planning, execution, and the crucial aspect of recording lessons learned, ensuring that each problem solved adds to a repository of experience and knowledge.</p>
<p><strong>Learning Outcomes</strong></p>
<ul>
<li>Develop a structured approach to solving problems creatively.</li>
<li>Enhance skills in gathering and interpreting relevant information.</li>
<li>Cultivate the ability to define problems clearly and accurately.</li>
<li>Learn innovative brainstorming techniques for solution generation.</li>
<li>Master the art of analyzing and selecting the most effective solutions.</li>
</ul>
<h3><b>Why choose this Creative Problem Solving<span> course</span>?</b></h3>
<ol>
<li>Unlimited access to the course for a lifetime.</li>
<li>Opportunity to earn a certificate accredited by the <b>CPD Quality Standards</b> and <b>CIQ </b>after completing this course.</li>
<li>Structured lesson planning in line with industry standards.</li>
<li>Immerse yourself in innovative and captivating course materials and activities.</li>
<li>Assessments designed to evaluate advanced cognitive abilities and skill proficiency.</li>
<li>Flexibility to complete the Course at your own pace, on your own schedule.</li>
<li>Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience.</li>
<li>Unlock career resources for CV improvement, interview readiness, and job success.</li>
</ol>
<h3><b>Who is this Creative Problem Solving<span> </span></b><b><span>course </span></b><b>for?</b></h3>
<ul>
<li>Professionals seeking to improve their problem-solving skills.</li>
<li>Team leaders and managers aiming to foster creative thinking in their teams.</li>
<li>Individuals interested in enhancing their analytical and decision-making abilities.</li>
<li>Entrepreneurs looking for innovative approaches to business challenges.</li>
<li>Students and lifelong learners aspiring to develop critical thinking skills.</li>
</ul>
<h3><b>Career path</b></h3>
<ul>
<li><strong>Innovation Manager</strong> - £35,000 to £60,000</li>
<li><strong>Business Analyst</strong> - £30,000 to £50,000</li>
<li><strong>Project Manager</strong> - £33,000 to £55,000</li>
<li><strong>Strategy Consultant</strong> - £40,000 to £70,000</li>
<li><strong>Product Manager</strong> - £35,000 to £60,000</li>
<li><strong>Marketing Strategist</strong> - £28,000 to £50,000</li>
</ul>
<h3><b>Prerequisites</b></h3>
<p><span>This </span><b>Creative Problem Solving</b><span> does not require you to have any prior qualifications or experience. You can just enrol and start learning. This </span><span>course</span><span> was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection.</span></p>
<h3><b>Certification</b></h3>
<p><span>After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8.</span></p><div>
				<h3>
	<span>Course Curriculum</span>
</h3>

<div>
<table width="100%">				<tbody><tr>
					<td colspan="4"> Module One: The Problem Solving Method</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>The Problem Solving Method</td>
					<td> </td>
					<td><span><i></i> 00:09:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module Two: Information Gathering</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Information Gathering</td>
					<td> </td>
					<td><span><i></i> 00:08:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module Three: Problem Definition</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Problem Definition</td>
					<td> </td>
					<td><span><i></i> 00:11:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module Four: Preparing for Brainstorming</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Preparing for Brainstorming</td>
					<td> </td>
					<td><span><i></i> 00:10:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module Five: Generating Solutions (I)</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Generating Solutions (I)</td>
					<td> </td>
					<td><span><i></i> 00:10:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module Six: Generating Solutions (II)</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Generating Solutions (II)</td>
					<td> </td>
					<td><span><i></i> 00:11:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module Seven: Analyzing Solutions</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Analyzing Solutions</td>
					<td> </td>
					<td><span><i></i> 00:08:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module Eight: Selecting a Solution</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Selecting a Solution</td>
					<td> </td>
					<td><span><i></i> 00:07:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module Nine: Planning Your Next Steps</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Planning Your Next Steps</td>
					<td> </td>
					<td><span><i></i> 00:07:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module Ten: Recording Lessons Learned</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Recording Lessons Learned</td>
					<td> </td>
					<td><span><i></i> 00:07:00</span></td>
				</tr>
				</tbody></table></div>

			</div>

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