Name: Office Administration Online Course
Price: 25 GBP
Availability: InStock

<p>ð Elevate Your Customer Assistance with 'Optimizing Customer Assistance through Zendesk Excellence' ð</p><p>Are you ready to revolutionize your customer support game and take it to new heights? Introducing our groundbreaking online course: 'Optimizing Customer Assistance through Zendesk Excellence.' ð</p><p> </p><p>ð Unleash the Power of Zendesk: In today's fast-paced digital world, exceptional customer support is the key to business success. Our comprehensive course is designed to empower you with the knowledge and skills needed to harness the full potential of Zendesk, the leading customer service platform. Whether you're a beginner or a seasoned professional, this course is your gateway to mastering Zendesk like never before.</p><p> </p><p><strong>ð ï¸ What You'll Learn:</strong></p><p>â <strong>Zendesk Essentials:</strong> Navigate through the platform effortlessly and maximize its core features.</p><p>â <strong>Ticket Management Mastery:</strong> Streamline your support workflow for quicker issue resolution.</p><p>â <strong>Automation Awesomeness:</strong> Implement time-saving automations for a more efficient support process.</p><p>â <strong>Reporting and Analytics:</strong> Extract valuable insights to enhance your support strategy.</p><p>â <strong>Integration Wizardry:</strong> Seamlessly integrate Zendesk with other tools for a unified support experience.</p><p> </p><p><strong>ð¼ Who Can Benefit:</strong></p><ul><li>Customer Support Representatives</li><li>Service Desk Managers</li><li>IT Professionals</li><li>Business Owners</li><li>Anyone committed to delivering exceptional customer experiences</li></ul><p> </p><p><strong>ð Course Highlights:</strong></p><p><strong>ð¥ Engaging Video Lessons:</strong> Learn at your own pace with expert-led video tutorials.</p><p><strong>ð Comprehensive Study Material:</strong> Access downloadable resources for offline learning.</p><p><strong>ð¬ Interactive Discussions:</strong> Connect with fellow learners and industry experts.</p><p><strong>ð§ Practical Assignments:</strong> Apply your knowledge in real-world scenarios.</p><p><strong>ð Certification of Completion:</strong> Showcase your expertise with our accredited certification.</p><p> </p><p>ð Why Choose Our Course:</p><ol><li><strong>Proven Expertise:</strong> Our instructors are Zendesk certified professionals with years of hands-on experience.</li><li><strong>Practical Focus:</strong> Learn skills you can apply immediately to enhance your customer support operations.</li><li><strong>Flexible Learning:</strong> Access the course anytime, anywhere, and on any device.</li></ol><p> </p><p>ð Don't miss out on this opportunity to transform your customer assistance strategy! Enroll now in 'Optimizing Customer Assistance through Zendesk Excellence' and elevate your customer support to unprecedented levels of success.</p><div><div><div><h3>
Course Curriculum</h3><div><div><h4>
Basic</h4><div><div><ul><li><div>
<span></span><h5>
Overview</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Pricing</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Account Set Up</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
E-Mail Set Up</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
The Customers Experience with E-Mail Submission</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Setting Up the Guide Center</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Customer Experience with the Guide Center</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Admin - Customer Settings</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Adding Agents - Agent Settings</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Ticket Settings</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Setting a Customer Schedule</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Admin - Account Settings - Part 1</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Admin - Account Settings - Part 2</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Admin - Business Rules - Automation</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Business Rules - Triggers</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Website Widget</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Admin Channels - E-Mail - Part 1</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Admin Channels - E-Mail - Part 2</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Managing Ticket Views</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Conclusion</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Advanced</h4><div><div><ul><li><div>
<span></span><h5>
Overview - Research</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Social Media Channels</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Enable Live Chat Channel</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Ticket Forms</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Ticket Fields</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Managing the Ticket View</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Adding Support Agents and Team Members</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Managing Help Participants</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Managing Applications -Autoresponders</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Adding Applications - Mailchimp</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Adding Applications - Webinars</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Extending Applications - Zapier</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Extending Applications - Zoom</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Extending Applications - Stripe</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Extending Applications - PayPal</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Live Example - Editing Settings</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Extending Applications - Zoom</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Live Example - Customer Experience</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Live Example - Extending Applications</h5></div><div>
<span>
00:00													</span>
<span></span></div></li><li><div>
<span></span><h5>
Conclusion</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div></div></div></div></div>

Compete High

Optimizing Customer Assistance through Zendesk Excellence

General Admission

<p><strong>ð Unlock the Secrets to Success with 'Food Delivery Business in USA' Course! ð</strong></p><p>Are you ready to tap into the booming food delivery market in the USA? ð With our comprehensive 'Food Delivery Business in USA' course, you can learn everything you need to know to launch and grow a successful food delivery venture. Whether you're a seasoned entrepreneur or a budding business owner, this course will equip you with the skills and knowledge to thrive in the competitive world of food delivery. ð</p><p> </p><p><strong>Why Choose 'Food Delivery Business in USA' Course?</strong></p><p>In today's fast-paced world, the food delivery industry continues to soar, presenting lucrative opportunities for aspiring business owners. ð However, navigating the complexities of launching and managing a food delivery business requires more than just passion-it demands expertise and strategic know-how. That's where our course comes in! Here's why you should enroll today:</p><ol><li><strong>Expert Guidance</strong>: Learn from industry experts who have hands-on experience in the food delivery landscape. Our instructors will share invaluable insights and proven strategies to help you succeed.</li><li><strong>Comprehensive Curriculum</strong>: From market analysis and customer acquisition to logistics and technology, our course covers all aspects of running a successful food delivery business in the USA. You'll gain a deep understanding of the industry landscape and learn how to leverage emerging trends to your advantage.</li><li><strong>Practical Skills Development</strong>: Through real-world case studies and interactive exercises, you'll develop practical skills that you can immediately apply to your own business venture. Whether it's optimizing delivery routes or implementing effective marketing campaigns, you'll be equipped with the tools you need to succeed.</li><li><strong>Networking Opportunities</strong>: Connect with like-minded entrepreneurs and industry professionals through our exclusive networking events and online community. Build valuable relationships and gain insights from peers who are also navigating the world of food delivery.</li><li><strong>Flexible Learning</strong>: Our course is designed to accommodate your busy schedule. With online lectures and self-paced modules, you can learn at your own pace and access course materials from anywhere, at any time.</li></ol><p> </p><p><strong>Who is this for?</strong></p><p>Our 'Food Delivery Business in USA' course is perfect for:</p><ul><li>Entrepreneurs looking to capitalize on the growing demand for food delivery services.</li><li>Restaurant owners seeking to expand their reach and increase revenue through delivery.</li><li>Professionals interested in launching their own food delivery startup or joining an existing venture.</li><li>Students and aspiring business owners eager to explore new opportunities in the food industry.</li></ul><p>No matter your background or experience level, if you're passionate about food and entrepreneurship, this course is for you!</p><p> </p><p><strong>Career Path</strong></p><p>Upon completing our 'Food Delivery Business in USA' course, you'll be well-positioned to pursue various career opportunities in the food delivery industry, including:</p><ol><li><strong>Entrepreneurship</strong>: Launch your own food delivery startup and carve out a niche in the market. With the skills and knowledge gained from our course, you'll have the foundation you need to build a successful business from the ground up.</li><li><strong>Management</strong>: Join an existing food delivery company in a managerial role, overseeing operations, logistics, and customer service. Your expertise will be invaluable in ensuring smooth and efficient delivery operations.</li><li><strong>Consulting</strong>: Share your insights and expertise with others by offering consulting services to restaurants and food delivery startups. Help them optimize their operations, increase efficiency, and drive growth in the competitive food delivery landscape.</li><li><strong>Technology and Innovation</strong>: Explore opportunities in food delivery technology and innovation, leveraging your knowledge to develop cutting-edge solutions that enhance the delivery experience for both businesses and consumers.</li></ol><p> </p><p><strong>FAQ</strong></p><p><strong>Q: Is prior experience in the food industry required to enroll in the course?</strong> A: While prior experience can be beneficial, it is not required. Our course is designed to cater to individuals with diverse backgrounds and skill levels, providing comprehensive training and guidance to help you succeed in the food delivery business.</p><p><strong>Q: How long does it take to complete the course?</strong> A: The duration of the course varies depending on your pace and schedule. On average, most students complete the course within a few weeks, but you have the flexibility to learn at your own speed.</p><p><strong>Q: Will I receive a certificate upon completion of the course?</strong> A: Yes, upon successfully completing all course requirements, you will receive a certificate of completion, which you can showcase to potential employers or clients as a testament to your expertise in food delivery business in the USA.</p><p><strong>Q: Is the course content updated regularly to reflect changes in the industry?</strong> A: Yes, we are committed to providing up-to-date and relevant content that reflects the latest trends, developments, and best practices in the food delivery industry. Our team regularly reviews and updates course materials to ensure that you receive the most current information.</p><p><strong>Q: Can I access course materials after completing the course?</strong> A: Yes, you will have lifetime access to course materials, allowing you to revisit and review key concepts and strategies whenever needed. Additionally, you'll have access to our online community and resources to support your ongoing learning and professional development.</p><p> </p><p>Don't miss out on this opportunity to transform your passion for food and entrepreneurship into a thriving business venture. Enroll in our 'Food Delivery Business in USA' course today and take the first step towards building a successful and rewarding career in the dynamic world of food delivery! ð</p><div><div><div><h3>
Course Curriculum</h3><div><div><h4>
Module 1 Food Delivery Service in the USA.</h4><div><div><ul><li><div>
<span></span><h5>
Food Delivery Service in the USA.</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 2 Regulations and Platform Development.</h4><div><div><ul><li><div>
<span></span><h5>
Regulations and Platform Development.</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 3 Restaurant Partner and Customer Engagement.</h4><div><div><ul><li><div>
<span></span><h5>
Restaurant Partner and Customer Engagement.</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 4 Quality Control and Sustainability.</h4><div><div><ul><li><div>
<span></span><h5>
Quality Control and Sustainability.</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 5 Data Analytics and Marketing.</h4><div><div><ul><li><div>
<span></span><h5>
Data Analytics and Marketing.</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div></div></div></div></div>

Food Delivery Business in USA

<div><div><div><div><div><div><div><div><div><div><div><div><p>ð Unlock Your Potential with Safe Handling of Medicines Level 2 Course! ð</p><p>Are you ready to take your career in healthcare to the next level? Look no further! Our comprehensive Safe Handling of Medicines Level 2 course is designed to equip you with the essential knowledge and skills needed to ensure the safe and effective handling of medications in various healthcare settings. Whether you're just starting out in your healthcare career or looking to enhance your existing skills, this course is your gateway to success!</p><p> </p><p>ð Why Choose Safe Handling of Medicines Level 2 Course?</p><ol><li><strong>Safety First</strong>: In the healthcare sector, the safe handling of medicines is of paramount importance. Our course provides you with a thorough understanding of best practices and guidelines to minimize risks associated with medication handling, ensuring the safety of both patients and healthcare professionals.</li><li><strong>Legal Compliance</strong>: Stay up-to-date with the latest regulations and legislation governing the handling of medicines. Our course covers key legal requirements, empowering you to work confidently within the boundaries of the law.</li><li><strong>Enhanced Skills</strong>: Gain practical skills and techniques necessary for the safe administration, storage, and disposal of medications. From proper dosage calculations to understanding medication labels, you'll develop a comprehensive skill set that's highly valued in the healthcare industry.</li><li><strong>Professional Development</strong>: Stand out from the crowd and boost your professional credentials with a recognized qualification in safe handling of medicines. Our Level 2 certification demonstrates your commitment to excellence and dedication to delivering high-quality patient care.</li><li><strong>Career Advancement</strong>: Whether you're aiming for a promotion or seeking new job opportunities, completing our Safe Handling of Medicines Level 2 course can open doors to a wide range of career prospects within healthcare institutions, pharmacies, nursing homes, and more.</li></ol><p> </p><p>ð©âï¸ Who is this for? ð¨âï¸</p><ul><li>Aspiring Healthcare Professionals: Nurses, care assistants, pharmacists, and pharmacy technicians looking to expand their knowledge and skills in medication management.</li><li>Current Healthcare Workers: Individuals already working in healthcare settings who want to refresh their understanding of safe medication practices and stay compliant with industry standards.</li><li>Healthcare Students: Students pursuing degrees or certifications in healthcare-related fields who want to gain a competitive edge in the job market.</li></ul><p> </p><p>ð Career Path ð¤ï¸</p><p>Completing the Safe Handling of Medicines Level 2 course can pave the way for exciting career opportunities, including:</p><ol><li><strong>Medication Technician</strong>: Assist pharmacists with medication dispensing and administration in hospitals, clinics, or long-term care facilities.</li><li><strong>Nurse</strong>: Work in various healthcare settings, administering medications and providing patient education on safe medication use.</li><li><strong>Pharmacy Assistant</strong>: Support pharmacists in dispensing prescriptions, managing inventory, and providing customer service in retail or hospital pharmacies.</li><li><strong>Healthcare Assistant</strong>: Help patients with medication management, ensuring they take their medications safely and as prescribed.</li><li><strong>Care Coordinator</strong>: Coordinate medication schedules and assist with medication management for patients receiving home care services.</li></ol><p>Don't miss out on this opportunity to take your career to new heights! Enroll in our Safe Handling of Medicines Level 2 course today and unlock a world of possibilities in the healthcare industry. Start your journey towards success now!</p><p>ð</p></div></div></div><div><div><p><strong>FAQs</strong></p><p><strong>1. What is the duration of the Safe Handling of Medicines Level 2 course?</strong></p><p>The duration of the course can vary depending on the learning format and the institution offering it. Typically, it ranges from a few weeks to several months. Some courses may offer flexible scheduling options to accommodate students' diverse needs.</p><p><strong>2. Is there an exam at the end of the course?</strong></p><p>Yes, most Safe Handling of Medicines Level 2 courses include an assessment component to evaluate students' understanding of the material covered. This assessment may take the form of written exams, practical demonstrations, or a combination of both.</p><p><strong>3. Can I take the course online?</strong></p><p>Many institutions offer Safe Handling of Medicines Level 2 courses in an online format, allowing students to study at their own pace and from the comfort of their own home. Online courses often include interactive modules, multimedia resources, and virtual simulations to enhance the learning experience.</p><p><strong>4. Will I receive a certificate upon completion of the course?</strong></p><p>Yes, successful completion of the Safe Handling of Medicines Level 2 course typically results in the awarding of a certificate or qualification recognized by relevant industry bodies and employers. This certificate serves as formal documentation of your proficiency in safe medication handling practices.</p><p><strong>5. Are there any prerequisites for enrolling in the course?</strong></p><p>While specific prerequisites may vary depending on the institution, most Safe Handling of Medicines Level 2 courses are open to individuals with a basic understanding of healthcare concepts and terminology. Some courses may require students to have completed a Level 1 course or have relevant work experience in the healthcare field.</p><p><strong>6. How will this course benefit my career?</strong></p><p>Completing the Safe Handling of Medicines Level 2 course can enhance your career prospects in the healthcare industry by providing you with the knowledge and skills needed to ensure the safe and effective handling of medications. This qualification can open doors to a wide range of job opportunities in hospitals, clinics, pharmacies, and other healthcare settings.</p><p><strong>7. Is financial aid available for this course?</strong></p><p>Many institutions offer financial aid options, such as scholarships, grants, or tuition assistance programs, to help students cover the cost of their education. Additionally, some employers may offer reimbursement or sponsorship opportunities for employees seeking to further their education in relevant fields such as healthcare. It's recommended to inquire with the institution or employer about available financial aid options.</p><div></div><div></div></div></div></div></div></div></div></div></div></div></div></div><div></div><div><div><div><h3>
Course Curriculum</h3><div><div><h4>
Module 1_ The Importance of Safe Handling of Medicines</h4><div><div><ul><li><div>
<span></span><h5>
The Importance of Safe Handling of Medicines</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 2_ Proper Handling and Storage of Medications</h4><div><div><ul><li><div>
<span></span><h5>
Proper Handling and Storage of Medications</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 3_ Medication Reconciliation and Administratioin Records</h4><div><div><ul><li><div>
<span></span><h5>
Medication Reconciliation and Administratioin Records</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 4_ Patient Education and Adverse Drug Reaction</h4><div><div><ul><li><div>
<span></span><h5>
Patient Education and Adverse Drug Reaction</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 5_ Medicine Disposal</h4><div><div><ul><li><div>
<span></span><h5>
Medicine Disposal</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div></div></div></div></div>

Safe Handling of Medicines Level 2

<p>ð <strong>Unlock Your Leadership Potential with the Duty Manager Course!</strong> ð</p><p>Are you ready to step into a role of responsibility and leadership? Do you aspire to manage teams efficiently while ensuring seamless operations? Look no further than our comprehensive <strong>Duty Manager</strong> course! Designed to equip you with the essential skills and knowledge needed to excel in managerial roles, this course is your gateway to a successful career in various industries.</p><p> </p><p>ð <strong>Benefits of Taking the Duty Manager Course:</strong></p><ol><li><strong>Leadership Mastery:</strong> Learn the art of effective leadership, including communication, decision-making, and team motivation. Develop the confidence to lead by example and inspire your team to achieve greatness.</li><li><strong>Operational Excellence:</strong> Gain insights into streamlining operations, optimizing resources, and maintaining high standards of service delivery. Discover techniques to enhance productivity while ensuring customer satisfaction.</li><li><strong>Crisis Management Skills:</strong> Acquire the ability to handle unexpected challenges and crises with grace and efficiency. Learn proven strategies to mitigate risks, solve problems, and maintain business continuity even in the most demanding situations.</li><li><strong>Strategic Thinking:</strong> Develop strategic thinking abilities to analyze situations, identify opportunities, and make informed decisions that drive organizational success. Master the art of long-term planning and execution to achieve sustainable growth.</li><li><strong>Industry-Relevant Knowledge:</strong> Stay ahead of the curve with up-to-date industry insights and best practices. Our course content is meticulously curated to address the specific needs and challenges faced by duty managers across various sectors.</li><li><strong>Networking Opportunities:</strong> Connect with fellow professionals and industry experts through our interactive learning platform. Build valuable relationships that can open doors to exciting career opportunities and collaborations.</li></ol><p> </p><p>ð¯ <strong>Who is this for?</strong></p><ul><li><strong>Aspiring Managers:</strong> Individuals who aspire to step into managerial roles and lead teams to success.</li><li><strong>Current Managers:</strong> Experienced managers looking to enhance their leadership skills and stay updated with the latest industry trends.</li><li><strong>Hospitality Professionals:</strong> Frontline staff, supervisors, and managers in the hospitality industry seeking to advance their careers and excel in duty management roles.</li><li><strong>Retail Managers:</strong> Retail professionals aiming to elevate their managerial capabilities and effectively oversee store operations.</li><li><strong>Facility Managers:</strong> Those responsible for managing facilities, such as office buildings, shopping centers, or recreational facilities, who want to enhance their managerial skills.</li><li><strong>Event Managers:</strong> Professionals involved in planning and executing events who wish to improve their ability to manage teams and resources effectively.</li><li><strong>Anyone Seeking Career Growth:</strong> Individuals from diverse backgrounds who recognize the value of strong leadership skills and wish to accelerate their career growth.</li></ul><p> </p><p>â­ <strong>Career Path:</strong></p><p>Upon completion of the Duty Manager course, you'll be equipped with the skills and knowledge to pursue various exciting career opportunities, including:</p><ul><li><strong>Duty Manager:</strong> Lead teams and oversee operations in industries such as hospitality, retail, facilities management, and events.</li><li><strong>Operations Manager:</strong> Manage day-to-day operations, optimize resources, and ensure efficiency across different sectors.</li><li><strong>Team Leader:</strong> Inspire and motivate teams to achieve goals and deliver exceptional results.</li><li><strong>Department Manager:</strong> Take charge of specific departments within organizations and drive performance and profitability.</li><li><strong>General Manager:</strong> Progress to higher-level management positions, overseeing entire business operations and strategic planning.</li></ul><p> </p><p>Invest in your future success today with our Duty Manager course and embark on a journey towards a fulfilling and rewarding career in leadership and management. Enroll now and unlock your potential to lead with confidence and competence! ð</p><p> </p><p><strong>FAQ (Frequently Asked Questions) - Duty Manager Course</strong></p><p><strong>Q1: What is a Duty Manager?</strong></p><p>A Duty Manager is a professional responsible for overseeing the operations of a business or organization during specific shifts or periods. They ensure that all tasks are completed efficiently, supervise staff members, handle customer inquiries or issues, and address any emergencies that may arise. Duty Managers often have a broad range of responsibilities and play a crucial role in maintaining the smooth operation of the establishment.</p><p><strong>Q2: What does a Duty Manager course entail?</strong></p><p>A Duty Manager course typically covers a variety of topics essential for individuals aspiring to work in managerial roles within various industries. These topics may include leadership skills development, conflict resolution, effective communication strategies, team management, customer service techniques, emergency response protocols, and organizational procedures. The course aims to equip participants with the knowledge and skills necessary to excel in a managerial position.</p><p><strong>Q3: Who can benefit from taking a Duty Manager course?</strong></p><p>Individuals from diverse professional backgrounds can benefit from enrolling in a Duty Manager course. Whether you are already working in a managerial role and seeking to enhance your skills or looking to transition into a managerial position, this course can provide valuable insights and knowledge. It is suitable for supervisors, team leaders, hospitality professionals, retail managers, administrative staff, and anyone interested in advancing their career in management.</p><p><strong>Q4: What are the career prospects after completing a Duty Manager course?</strong></p><p>Completing a Duty Manager course can significantly enhance your career prospects in various industries. With the acquired skills and knowledge, individuals can pursue opportunities such as Duty Manager roles in hotels, restaurants, retail stores, event venues, hospitals, airports, and other establishments requiring managerial oversight. Additionally, the leadership and management skills developed during the course can open doors to higher-level management positions in the future.</p><p><strong>Q5: Is prior experience required to enroll in a Duty Manager course?</strong></p><p>While prior experience in a managerial or supervisory role may be beneficial, it is not always necessary to enroll in a Duty Manager course. These courses are designed to cater to individuals at different stages of their careers, from beginners to seasoned professionals. Whether you are looking to enter the field of management or enhance your existing skills, a Duty Manager course can provide valuable insights and practical knowledge to help you succeed in your career aspirations.</p><div><div><div><h3>
Course Curriculum</h3><div><div><h4>
Module 1 Financial Management for Duty Managers</h4><div><div><ul><li><div>
<span></span><h5>
Financial Management for Duty Managers</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 2 Leadership and Team Management</h4><div><div><ul><li><div>
<span></span><h5>
Leadership and Team Management</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 3 Conflict Resolution and Problem Solving</h4><div><div><ul><li><div>
<span></span><h5>
Conflict Resolution and Problem Solving</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 4 Essential Skills for Duty Managers</h4><div><div><ul><li><div>
<span></span><h5>
Essential Skills for Duty Managers</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 5 Communication Skills for Duty Managers</h4><div><div><ul><li><div>
<span></span><h5>
Communication Skills for Duty Managers</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div></div></div></div></div>

Duty Manager

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					<div><p>The Admin and Secretarial &amp; PA is the best way to learn all the necessary skills to make yourself an effective admin officer. A smooth-running office needs to be free from lagging and miscommunication. This short course is the perfect one you need to kickstart an office admin career.</p><p>The course is designed with 19 modules covering all the topics you need to master as an aspiring admin officer. You will learn all the roles and responsibilities of an office administrator in this course. Plus, you will gain insights into the fundamentals of administrative management. Maintaining logistics without lagging is a tough job. This course will increase your mastery of logistics and travel management. Furthermore, you can boost organisational productivity by learning meeting management and conference arrangement skills.</p><p>An efficient office needs an officer who can easily handle the planning of office activities. This course will teach you diary management, time management, record keeping, and filing systems to maintain the efficiency of the office. Besides, you will gain business writing skills to communicate powerfully with the relevant sections. You will learn the receptionist skills to confidently manage any reservations and carry out the daily administrative tasks. This PA course will familiarise you with the crucial factors of customer service. You will be able to provide flawless customer service to ensure a positive brand image for the organisation. Furthermore, you will acquire the skills to manage invoices like a true professional to streamline office operations even during the busiest hours.</p><p>So why wait anymore? Enrol fast to start a well-paying career in the office administration field.</p></div>
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			<h2><b> Learning outcome</b></h2>		</div>
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										<span>Gain proficiency in multiple office administration skills</span>
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										<span>Acquire the skills to ensure smooth travel arrangements &amp; logistics</span>
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										<span>Learn to provide top-notch customer service </span>
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										<span>Increase productivity with solid organisational skills</span>
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													</span>
										<span>Ability to plan &amp; arrange meetings and conferences with confidence</span>
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			<h2> <b>Why should I take this course?</b></h2>		</div>
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													</span>
										<span>Unlock opportunities for yourself in the relevant industry</span>
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										<span>24/7 dedicated support</span>
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										<span>Excellent course materials </span>
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										<span>Increase the value of your resume</span>
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										<span>CPD certification</span>
									</li>
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			<h2> <b>Career Path</b></h2>		</div>
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					<ul>
							<li>
											<span>
													</span>
										<span>Personal Assistant to a CEO or Executive</span>
									</li>
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											<span>
													</span>
										<span>Office Manager</span>
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										<span>Administrative Coordinator</span>
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										<span>Receptionist Supervisor</span>
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										<span>Customer Service Manager</span>
									</li>
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			<h2> <b>Requirements</b></h2>		</div>
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					<ul>
							<li>
											<span>
													</span>
										<span>Interested in office administration</span>
									</li>
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											<span>
													</span>
										<span>Basic academic knowledge</span>
									</li>
								<li>
											<span>
													</span>
										<span>Internet/PC/Laptop with smooth internet connection</span>
									</li>
						</ul>
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		</section><div>
                            <div>
                                <h2>Course Curriculum</h2>
                            </div>
                            			<div>
				

<div>
<table width="100%">				<tbody><tr>
					<td colspan="4"><strong> Module 01 - Introduction to Personal Assistant &amp; Admin Support Assistant</strong></td>
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					<td>▶</td>
					<td>Introduction to Personal Assistant</td><td><span>🕐 00:18:00</span></td>
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					<td colspan="4"><strong>Module 02 - Introduction to Office Administration</strong></td>
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					<td>▶</td>
					<td>Introduction to Office Administration</td><td><span>🕐 00:14:00</span></td>
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					<td colspan="4"><strong>Module 03 - Skills of an Effective Administrator</strong></td>
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					<td>▶</td>
					<td>Skills of an Effective Administrator</td><td><span>🕐 00:15:00</span></td>
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					<td colspan="4"><strong>Module 04 - Introduction to Reception and Receptionist</strong></td>
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					<td>▶</td>
					<td>Introduction to Reception and Receptionist</td><td><span>🕐 00:26:00</span></td>
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					<td colspan="4"><strong>Module 05 - Business Telephone Skills</strong></td>
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					<td>▶</td>
					<td>Business Telephone Skills</td><td><span>🕐 00:19:00</span></td>
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					<td colspan="4"><strong>Module 06 - Representing Your Boss and Company</strong></td>
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					<td>▶</td>
					<td>Representing Your Boss and Company</td><td><span>🕐 00:34:00</span></td>
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					<td colspan="4"><strong>Module 07 - Business Etiquette</strong></td>
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					<td>▶</td>
					<td>Business Etiquette</td><td><span>🕐 00:19:00</span></td>
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					<td colspan="4"><strong>Module 08 - Mail Services and Shipping</strong></td>
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					<td>▶</td>
					<td>Mail Services and Shipping</td><td><span>🕐 00:25:00</span></td>
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					<td colspan="4"><strong>Module 09 - Travel Arrangements</strong></td>
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					<td>▶</td>
					<td>Travel Arrangements</td><td><span>🕐 00:24:00</span></td>
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					<td colspan="4"><strong>Module 10 - Organising Meeting and Conferences</strong></td>
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					<td>▶</td>
					<td>Organising Meeting and Conferences</td><td><span>🕐 00:25:00</span></td>
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					<td colspan="4"><strong>Module 11 - Diary Management and Note taking</strong></td>
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					<td>▶</td>
					<td>Diary Management and Note taking</td><td><span>🕐 00:21:00</span></td>
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					<td colspan="4"><strong>Module 12 - Time Management</strong></td>
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					<td>▶</td>
					<td>Time Management</td><td><span>🕐 00:35:00</span></td>
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					<td colspan="4"><strong>Module 13 - Record Keeping and Filing Systems</strong></td>
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					<td>▶</td>
					<td>Record Keeping and Filing Systems</td><td><span>🕐 00:28:00</span></td>
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					<td colspan="4"><strong>Module 14 - Business Writing Skills</strong></td>
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					<td>▶</td>
					<td>Business Writing Skills</td><td><span>🕐 00:40:00</span></td>
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					<td colspan="4"><strong>Module 15 - Organisational Skills</strong></td>
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					<td>▶</td>
					<td>Organisational Skills</td><td><span>🕐 00:25:00</span></td>
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					<td colspan="4"><strong>Module 16 - Communication Skills</strong></td>
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					<td>▶</td>
					<td>Communication Skills</td><td><span>🕐 00:25:00</span></td>
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					<td colspan="4"><strong>Module 17- Customer Service</strong></td>
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					<td>▶</td>
					<td>Customer Service</td><td><span>🕐 00:16:00</span></td>
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					<td colspan="4"><strong>Module 18- Effective Planning and Scheduling</strong></td>
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					<td>▶</td>
					<td>Effective Planning and Scheduling</td><td><span>🕐 00:46:00</span></td>
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					<td colspan="4"><strong>Module 19 - Invoicing/Petty Cash</strong></td>
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					<td>Invoicing/Petty Cash</td><td><span>🕐 00:27:00</span></td>
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					<td colspan="4"><strong>Assignment</strong></td>
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					<td><i></i></td>
					<td>Assignment - Admin and Secretarial &amp; PA</td><td><span>🕐 00:00:00</span></td>
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				</tbody></table></div>

			</div>
		                        </div>

Skill Up

Build your communication skills to boost the productivity of office administration. Learn Business Etiquette, Organisational Skills, Effective Planning and Scheduling.

Admin and Secretarial & PA

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					<div><p>Picture yourself at the helm of a thriving business where every department synchronises like a well-tuned orchestra. Business Operations is your guide to achieving this harmony. This course offers an in-depth understanding of Organisational Functions and Divisions, serving as the backbone of any prosperous venture. You'll be introduced to the nuanced interplay between stakeholders and the crucial components of a budget, ensuring your venture remains financially sound.</p><p>In the next phase, understand the indispensable role of Customer Services in driving seamless Business Operations. These modules elucidate the essence of a company's heart and soul: its Mission, Vision, and Goal. Being clear about these foundational principles can set a business apart in the most saturated markets. To further steer your venture on its success trajectory, you'll be equipped with the tools and knowledge to draft a strategic Business Plan, an invaluable asset for budding and established businesses.</p><p>Finally, step into the decision-maker's shoes. With our modules on the Decision-Making process, take on the challenge of making pivotal choices with confidence and precision. To seal your enterprise's success, gain mastery in Controlling Operations, ensuring that every facet of your business runs efficiently, effectively, and in harmony. With this course, you can achieve your business vision with unmatched expertise.</p></div>
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			<h2><b> Learning outcome</b></h2>		</div>
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										<span>Identify and differentiate between key organisational functions and divisions.</span>
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										<span>Understand the intricate relationship between stakeholders and budgetary components.</span>
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										<span>Assess the significance of customer service in driving successful business operations.</span>
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										<span>Comprehend and articulate the distinction between mission, vision, and goal in a corporate context.</span>
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										<span>Construct and evaluate the components of a strategic business plan.</span>
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										<span>Execute informed decisions through a systematic decision-making process.</span>
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										<span>Implement measures to control and optimise business operations.</span>
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			<h2> <b>Why should I take this course?</b></h2>		</div>
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							<li>
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										<span>Acquire a holistic view of business operations, which is crucial for any budding entrepreneur or manager.</span>
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										<span>Enhance your skillset and make informed decisions in a business environment.</span>
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										<span>Gain a competitive edge in the job market with specialized knowledge.</span>
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										<span>Elevate your managerial and leadership abilities.</span>
									</li>
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											<span>
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										<span>Build a foundation for future business studies and endeavours.</span>
									</li>
						</ul>
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			<h2> <b>Career Path</b></h2>		</div>
				</div>
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				<div>
					<ul>
							<li>
											<span>
													</span>
										<span>Business Operations Manager</span>
									</li>
								<li>
											<span>
													</span>
										<span>Stakeholder Relations Officer</span>
									</li>
								<li>
											<span>
													</span>
										<span>Customer Service Strategist</span>
									</li>
								<li>
											<span>
													</span>
										<span>Corporate Planner</span>
									</li>
								<li>
											<span>
													</span>
										<span>Decision-Making Analyst</span>
									</li>
								<li>
											<span>
													</span>
										<span>Operations Controller</span>
									</li>
						</ul>
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			<h2> <b>Requirements</b></h2>		</div>
				</div>
				<div>
				<div>
					<ul>
							<li>
											<span>
													</span>
										<span>Familiarity with basic business terminologies</span>
									</li>
								<li>
											<span>
													</span>
										<span>A keen interest in understanding business mechanisms</span>
									</li>
								<li>
											<span>
													</span>
										<span>Dedication to completing all modules for comprehensive knowledge</span>
									</li>
						</ul>
				</div>
				</div>
						</div>
			</div>
		</div>
						</div>
			</div>
		</section><div>
                            <div>
                                <h2>Course Curriculum</h2>
                            </div>
                            			<div>
				

<div>
<table width="100%">				<tbody><tr>
					<td colspan="4"><strong>Section 01: Organisational Functions And Divisions</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Organisational Functions and Divisions</td><td><span>🕐 00:18:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Section 02: Stakeholders And Components Of Budget</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Stakeholders and Components of Budget</td><td><span>🕐 00:16:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Section 03: Customer Services To Business Operations</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Customer Services to Business Operations</td><td><span>🕐 00:15:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Section 04: Mission, Vision And Goal</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Mission, Vision and Goal</td><td><span>🕐 00:13:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Section 05: Business Plan</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Business Plan</td><td><span>🕐 00:17:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Section 06: Decision-Making Process</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Decision-Making Process</td><td><span>🕐 00:16:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Section 07: Controlling Operations</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Controlling Operations</td><td><span>🕐 00:12:00</span></td>
				</tr>
				</tbody></table></div>

			</div>
		                        </div>

Navigate the intricate world of business operations, from organisational structures to stakeholder interests and decision-making nuances. Let's elevate your business prowess!

Business Operations

<section>
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				<div>
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		</div>
				</div>
				</div>
				<div>
				<div>
			
				</div>
				<div>
				<div>
					<div><p>The Business Management Training course is an excellent opportunity for individuals seeking to develop their skills and knowledge in various business management roles. This program offers a comprehensive range of topics that are crucial for success in today's fiercely competitive business environment.<br />Throughout the program, individuals will thoroughly study key elements of business administration, encompassing strategic assessment and formulation, leadership instruction, enhancement of organizational abilities, and efficient communication techniques for professional environments. Moreover, they will delve into vital domains such as personnel management, quality control, and risk mitigation.<br />Our training program enhances management skills in project, operations, and performance management. It equips participants to handle challenges, manage conflicts, negotiate effectively, and provide exceptional customer service.<br />Furthermore, the course addresses vital aspects of business development, including business development strategies, succession planning, and cash flow and credit management.<br />The training methodology combines practical case studies, interactive exercises, and real-world examples to ensure maximum understanding and application of concepts. Participants will gain valuable insights and tools to drive business growth and success.<br />After completing this course, you will gain a diverse set of skills that will enhance your abilities to excel in various business management positions, such as business manager, business development manager, and business management professional. With this knowledge, you will confidently tackle complex business challenges and make informed decisions that promote sustainable growth.</p></div>
				</div>
				</div>
						</div>
			</div>
		</div>
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		</div></section>
				<section>
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			<h2><b> Learning outcome</b></h2>		</div>
				</div>
				<div>
				<div>
					<ul>
							<li>
											<span>
													</span>
										<span>Gain a comprehensive understanding of the principles and concepts of business management.</span>
									</li>
								<li>
											<span>
													</span>
										<span>Develop the skills to analyze and evaluate business environments, enabling strategic decision-making.</span>
									</li>
								<li>
											<span>
													</span>
										<span>Acquire proficiency in project management, operations optimization, and performance measurement.</span>
									</li>
								<li>
											<span>
													</span>
										<span>Enhance your communication and negotiation skills for effective stakeholder engagement.</span>
									</li>
								<li>
											<span>
													</span>
										<span>Explore the essentials of human resource management, motivation, and team development.</span>
									</li>
								<li>
											<span>
													</span>
										<span>Explore the essentials of human resource management, motivation, and team development.</span>
									</li>
								<li>
											<span>
													</span>
										<span>Cultivate expertise in quality management, customer service, and conflict resolution.</span>
									</li>
						</ul>
				</div>
				</div>
						</div>
			</div>
		</div>
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			</div>
		</section>
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			</div>
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		</div>
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			</div>
		</section>
				<section>
						<div>
				<div>
				<div>
			<div>
					<div>
				<div>
				<div>
			<h2> <b>Why should I take this course?</b></h2>		</div>
				</div>
				<div>
				<div>
					<ul>
							<li>
											<span>
													</span>
										<span>Gain a comprehensive understanding of business management principles.</span>
									</li>
								<li>
											<span>
													</span>
										<span>Enhance your leadership and communication skills.</span>
									</li>
								<li>
											<span>
													</span>
										<span>Boost your employability and career prospects in various industries.</span>
									</li>
								<li>
											<span>
													</span>
										<span>Acquire practical tools and techniques for effective decision-making.</span>
									</li>
								<li>
											<span>
													</span>
										<span>Learn from industry experts with real-world experience.</span>
									</li>
						</ul>
				</div>
				</div>
						</div>
			</div>
		</div>
						</div>
			</div>
		</section>
				<section>
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				<div>
				<div>
			<div>
					<div>
				<div>
				<div>
			<h2> <b>Career Path</b></h2>		</div>
				</div>
				<div>
				<div>
					<ul>
							<li>
											<span>
													</span>
										<span>Business Manager</span>
									</li>
								<li>
											<span>
													</span>
										<span>Operations Analyst</span>
									</li>
								<li>
											<span>
													</span>
										<span>Project Coordinator</span>
									</li>
								<li>
											<span>
													</span>
										<span>Human Resources Consultant</span>
									</li>
								<li>
											<span>
													</span>
										<span>Quality Assurance Specialist</span>
									</li>
								<li>
											<span>
													</span>
										<span>Customer Service Manager</span>
									</li>
						</ul>
				</div>
				</div>
						</div>
			</div>
		</div>
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			</div>
		</section>
				<section>
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				<div>
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			<div>
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				<div>
				<div>
			<h2> <b>Requirements</b></h2>		</div>
				</div>
				<div>
				<div>
					<ul>
							<li>
											<span>
													</span>
										<span>Basic understanding of business principles and practices.</span>
									</li>
								<li>
											<span>
													</span>
										<span>Proficiency in written and spoken English.</span>
									</li>
								<li>
											<span>
													</span>
										<span>Access to a computer with internet connectivity.</span>
									</li>
						</ul>
				</div>
				</div>
						</div>
			</div>
		</div>
						</div>
			</div>
		</section><div>
                            <div>
                                <h2>Course Curriculum</h2>
                            </div>
                            			<div>
				

<div>
<table width="100%">				<tbody><tr>
					<td colspan="4"><strong>Module 01: Introduction to Business Management</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Introduction to Business Management</td><td><span>🕐 00:25:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Module 02: Operations Management</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Operations Management</td><td><span>🕐 00:24:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Module 03: Introduction to Business Analysis </strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Introduction to Business Analysis</td><td><span>🕐 00:14:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Module 04: Strategic Analysis and Product Scope</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Strategic Analysis and Product Scope</td><td><span>🕐 00:18:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Module 05: Project Management</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Project Management</td><td><span>🕐 00:19:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong> Module 06: Business Development and Succession Planning</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Business Development and Succession Planning</td><td><span>🕐 00:24:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Module 07- Business Process Management</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Business Processes</td><td><span>🕐 00:44:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Module 08: Planning &amp; Forecasting Operations</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Planning _ Forecasting Operations</td><td><span>🕐 00:21:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Module 09: Performance Management</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Performance Management</td><td><span>🕐 00:18:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Module 10: Management of Cash and Credit</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Management of Cash and Credit</td><td><span>🕐 00:19:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Module 11: Managing Risk and Recovery</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Managing Risk and Recovery</td><td><span>🕐 00:26:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Module 12: Quality Management </strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Quality Management</td><td><span>🕐 00:21:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Module 13: Communication Skills</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Communication Skills</td><td><span>🕐 00:25:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Module 14: Business Environment</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Business Environment</td><td><span>🕐 00:16:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Module 15: Organisational Skills </strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Organisational Skills</td><td><span>🕐 01:16:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong> Module 16: Negotiation Techniques</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Negotiation Techniques</td><td><span>🕐 00:16:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Module 17: Human Resource Management</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Introduction to Human Resources</td><td><span>🕐 00:17:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Module 18: Motivation and Counselling</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Motivation and Counselling</td><td><span>🕐 00:19:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Module 19: Customer Service </strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Customer Service</td><td><span>🕐 00:16:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Module 20: Time Management </strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Time Management</td><td><span>🕐 00:40:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Module 21: Conflict Management</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Conflict Management</td><td><span>🕐 00:14:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Mock Exam </strong></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Mock Exam - Business Management Training</td><td><span>🕐 00:20:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Final Exam </strong></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Final Exam - Business Management Training</td><td><span>🕐 00:20:00</span></td>
				</tr>
				</tbody></table></div>

			</div>
		                        </div>

Empower your business acumen with our training course! Grasp core management principles, enhance strategic thinking, & lead with confidence. Propel your career forward.

Business Management Training

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			<div></div>
		</div>
				</div>
				</div>
				<div>
				<div>
			
				</div>
				<div>
				<div>
					<div><p>Gain the solid skills and knowledge to kickstart a successful career and learn from the experts with this step-by-step CRM Lead training course. This CRM Lead course for Consistent Profits has been specially designed to help learners gain a good command of CRM Lead, providing them with a solid foundation of knowledge to understand relevant professionals' job roles.</p><p>Through this CRM Lead course, you will gain a theoretical understanding of CRM Lead and others relevant subjects that will increase your employability in this field, help you stand out from the competition, and boost your earning potential in no time.</p><p>Not only that, but this CRM Lead training includes up-to-date knowledge and techniques that will ensure you have the most in-demand skills to rise to the top of the industry. </p><p>This course is fully CPD-accredited and broken down into several manageable modules, making it ideal for aspiring professionals.</p></div>
				</div>
				</div>
						</div>
			</div>
		</div>
						</div>
			</div>
		</div></section>
				<section>
						<div>
				<div>
				<div>
			<div>
					<div>
				<div>
				<div>
			<h2><b> Learning outcome</b></h2>		</div>
				</div>
				<div>
				<div>
					<ul>
							<li>
											<span>
													</span>
										<span>Familiar yourself with the recent development and updates of the relevant industry</span>
									</li>
								<li>
											<span>
													</span>
										<span>Know how to use your theoretical knowledge to adapt in any working environment</span>
									</li>
								<li>
											<span>
													</span>
										<span>Get help from our expert tutors anytime you need</span>
									</li>
								<li>
											<span>
													</span>
										<span>Access to course contents that are designed and prepared by industry professionals</span>
									</li>
								<li>
											<span>
													</span>
										<span>Study at your convenient time and from wherever you want</span>
									</li>
						</ul>
				</div>
				</div>
						</div>
			</div>
		</div>
						</div>
			</div>
		</section>
				<section>
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				<div>
			<div>
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				</div>
				<div>
				<div>
					
			</div>
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						</div>
			</div>
		</div>
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			</div>
		</section>
				<section>
						<div>
				<div>
				<div>
			<div>
					<div>
				<div>
				<div>
			<h2> <b>Why should I take this course?</b></h2>		</div>
				</div>
				<div>
				<div>
					<ul>
							<li>
											<span>
													</span>
										<span>Affordable premium-quality E-learning content, you can learn at your own pace.</span>
									</li>
								<li>
											<span>
													</span>
										<span>You will receive a completion certificate upon completing the course.</span>
									</li>
								<li>
											<span>
													</span>
										<span>Internationally recognized Accredited Qualification will boost up your resume.</span>
									</li>
								<li>
											<span>
													</span>
										<span>You will learn the researched and proven approach adopted by successful people to transform their careers.</span>
									</li>
								<li>
											<span>
													</span>
										<span>You will be able to incorporate various techniques successfully and understand your customers better.</span>
									</li>
						</ul>
				</div>
				</div>
						</div>
			</div>
		</div>
						</div>
			</div>
		</section>
				<section>
						<div>
				<div>
				<div>
			<div>
					<div>
				<div>
				<div>
			<h2> <b>Requirements</b></h2>		</div>
				</div>
				<div>
				<div>
					<ul>
							<li>
											<span>
													</span>
										<span>No formal qualifications required, anyone from any academic background can take this course.</span>
									</li>
								<li>
											<span>
													</span>
										<span>Access to a computer or digital device with internet connectivity.</span>
									</li>
						</ul>
				</div>
				</div>
						</div>
			</div>
		</div>
						</div>
			</div>
		</section><div>
                            <div>
                                <h2>Course Curriculum</h2>
                            </div>
                            			<div>
				

<div>
<table width="100%">				<tbody><tr>
					<td colspan="4"><strong>Module 01: Introduction to Customer Relationship Management (CRM)</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Introduction to Customer Relationship Management (CRM)</td><td><span>🕐 00:24:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Module 02: CRM Fundamentals</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>CRM Fundamentals</td><td><span>🕐 00:22:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Module 03: CRM Strategies</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>CRM Strategies</td><td><span>🕐 00:35:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Module 04: Data Analysis in CRM</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Data Analysis in CRM</td><td><span>🕐 00:28:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Module 05: CRM Databases</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>CRM Databases</td><td><span>🕐 00:21:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Module 06: Deepening Customer Relationship</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Deepening Customer Relationship</td><td><span>🕐 00:23:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Module 07: Handling Customer Complaints</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Handling Customer Complaints</td><td><span>🕐 00:20:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Module 8: Introduction to Customer Service</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Introduction to Customer Service</td><td><span>🕐 00:25:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Module 9: What's Different about Good Customer Service?</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>What's Different about Good Customer Service</td><td><span>🕐 00:12:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Module 10: Future of CRM</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Future of CRM</td><td><span>🕐 00:25:00</span></td>
				</tr>
				</tbody></table></div>

			</div>
		                        </div>

Learning & Development

Online Course Marketing

Online Course Creation

Customer Relationship Management

CRM (Customer Relationship Management)

Trainers Course

Gain the solid skills and knowledge to kickstart a successful career and learn from the experts with this

CRM Lead

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			<div>
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				<div>
				<div>
					<div><p>Gain the skills and credentials to kickstart a successful career and learn from the experts with this step-by-step training course. This Customer Relations Manager has been specially designed to help learners gain a good command of Customer Relations Manager, providing them with a solid foundation of knowledge to become a qualified professional.</p><p>Through this Customer Relations Manager, you will gain both practical and theoretical understanding of Customer Relations Manager that will increase your employability in this field, help you stand out from the competition and boost your earning potential in no time.</p><p>Not only that, but this training includes up-to-date knowledge and techniques that will ensure you have the most in-demand skills to rise to the top of the industry. This qualification is fully accredited, broken down into several manageable modules, ideal for aspiring professionals. </p></div>
				</div>
				</div>
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		</div>
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			</div>
		</div></section>
				<section>
						<div>
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			<div>
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				<div>
			<h2><b> Learning outcome</b></h2>		</div>
				</div>
				<div>
				<div>
					<ul>
							<li>
											<span>
													</span>
										<span>Familiar yourself with the recent development and updates of the relevant industry</span>
									</li>
								<li>
											<span>
													</span>
										<span>Know how to use your theoretical knowledge to adapt in any working environment</span>
									</li>
								<li>
											<span>
													</span>
										<span>Get help from our expert tutors anytime you need</span>
									</li>
								<li>
											<span>
													</span>
										<span>Access to course contents that are designed and prepared by industry professionals</span>
									</li>
								<li>
											<span>
													</span>
										<span>Study at your convenient time and from wherever you want</span>
									</li>
						</ul>
				</div>
				</div>
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			<h2> <b>Why should I take this course?</b></h2>		</div>
				</div>
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					<ul>
							<li>
											<span>
													</span>
										<span>Affordable premium-quality E-learning content, you can learn at your own pace.</span>
									</li>
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													</span>
										<span>You will receive a completion certificate upon completing the course.</span>
									</li>
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											<span>
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										<span>Internationally recognized Accredited Qualification will boost up your resume.</span>
									</li>
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													</span>
										<span>You will learn the researched and proven approach adopted by successful people to transform their careers.</span>
									</li>
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											<span>
													</span>
										<span>You will be able to incorporate various techniques successfully and understand your customers better.</span>
									</li>
						</ul>
				</div>
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		</section>
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			<h2> <b>Requirements</b></h2>		</div>
				</div>
				<div>
				<div>
					<ul>
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													</span>
										<span>No formal qualifications required, anyone from any academic background can take this course.</span>
									</li>
								<li>
											<span>
													</span>
										<span>Access to a computer or digital device with internet connectivity.</span>
									</li>
						</ul>
				</div>
				</div>
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			</div>
		</div>
						</div>
			</div>
		</section><div>
                            <div>
                                <h2>Course Curriculum</h2>
                            </div>
                            			<div>
				

<div>
<table width="100%">				<tbody><tr>
					<td colspan="4"><strong>Module 01: Introduction to Customer Relationship Management (CRM) </strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Introduction to Customer Relationship Management (CRM)</td><td><span>🕐 00:23:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Module 02: CRM Fundamentals </strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>CRM Fundamentals</td><td><span>🕐 00:23:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Module 03: CRM Strategies </strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>CRM Strategies</td><td><span>🕐 00:34:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Module 04: Data Analysis in CRM </strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Data Analysis in CRM</td><td><span>🕐 00:29:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Module 05: CRM Databases </strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>CRM Databases</td><td><span>🕐 00:22:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Module 06: Customer Service Communication Strategies </strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Customer Service Communication Strategies</td><td><span>🕐 00:25:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Module 07: Measuring Customer Service </strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Measuring Customer Service</td><td><span>🕐 00:13:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Module 08: Deepening Customer Relationship </strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Deepening Customer Relationship</td><td><span>🕐 00:24:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Module 09: Handling Customer Complaints </strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Handling Customer Complaints</td><td><span>🕐 00:21:00</span></td>
				</tr>
				</tbody></table></div>

			</div>
		                        </div>

Gain the skills and credentials to kickstart a successful career and learn from the experts with this step-by-step

Customer Relations Manager

<section>
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		</div>
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				<div>
				<div>
					<div><p>Do you want to be part of the administrative team of big corporations or giant companies? If it is your dream to become a professional in administrative support, you must obtain profound expertise in that subject. The Office Administration Online Course will accelerate your progress towards your goal.</p><p>The first chapter of this Business administration course, 'Admin Support', starts with building a solid foundation in admin support to ensure smooth operation. Here, you will learn to be organised, be time-efficient, and tackle daily tasks without lagging. As you go to the second chapter, the 'Office Administration Online Course' will teach you the ins and outs of business writing. After completing this chapter, you will have the skills to craft professional emails, business letters, and proposals. Chapter 3 will help you unlock your bookkeeping &amp; payroll management skills. You will learn accounting methods, balance sheets, financial planning, budgeting, auditing, and payroll accounting. Learning Chapter 4 will turn you into an excellent customer service professional.</p><p>In this administration course's last five chapters, you will gain advanced knowledge of Microsoft Office. Chapter five, 'Microsoft Word,' will build your document creation, editing, and formatting skills. Chapter six covers in-depth knowledge of Microsoft Excel. You will acquire skills ranging from basic Excel to advanced-level data manipulation. The next chapter sheds light on Microsoft PowerPoint. Here, you will be educated on how to create stunning slideshows.</p><p>Office admin has to be an expert in data management. This course includes a chapter on 'Microsoft Access', which will increase your knowledge of databases, forms, reports, data handling, and data protection. The last chapter closes with 'Microsoft Outlook', which will build your expertise to streamline daily operations.</p><p>Without delay, enrol in the business administration course for a great career!</p></div>
				</div>
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						</div>
			</div>
		</div>
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			</div>
		</div></section>
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				<div>
			<div>
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				<div>
			<h2><b> Learning outcome</b></h2>		</div>
				</div>
				<div>
				<div>
					<ul>
							<li>
											<span>
													</span>
										<span>Gain expertise to provide administrative support, effective time management, and organise tasks with efficiency</span>
									</li>
								<li>
											<span>
													</span>
										<span>Develop proficiency in business communications</span>
									</li>
								<li>
											<span>
													</span>
										<span>Acquire the skills to maintain accurate records, bookkeeping</span>
									</li>
								<li>
											<span>
													</span>
										<span>Capable of ensuring top-notch customer service</span>
									</li>
								<li>
											<span>
													</span>
										<span>Mastery of Microsoft Word, Excel, Access, and Outlook will increase productivity</span>
									</li>
						</ul>
				</div>
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			<h2> <b>Why should I take this course?</b></h2>		</div>
				</div>
				<div>
				<div>
					<ul>
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											<span>
													</span>
										<span>Increase overall productivity with multiple skills</span>
									</li>
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											<span>
													</span>
										<span>Prepare yourself as an office administrator</span>
									</li>
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											<span>
													</span>
										<span>Build excellent communication skills</span>
									</li>
								<li>
											<span>
													</span>
										<span>Get an internationally recognised certificate</span>
									</li>
								<li>
											<span>
													</span>
										<span>Open the career path in the relevant field</span>
									</li>
						</ul>
				</div>
				</div>
						</div>
			</div>
		</div>
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		</section>
				<section>
						<div>
				<div>
				<div>
			<div>
					<div>
				<div>
				<div>
			<h2> <b>Career Path</b></h2>		</div>
				</div>
				<div>
				<div>
					<ul>
							<li>
											<span>
													</span>
										<span>Office Administrator</span>
									</li>
								<li>
											<span>
													</span>
										<span>Business Writer</span>
									</li>
								<li>
											<span>
													</span>
										<span>Customer Service Representative</span>
									</li>
								<li>
											<span>
													</span>
										<span>Executive Assistant</span>
									</li>
								<li>
											<span>
													</span>
										<span>Office Manager</span>
									</li>
						</ul>
				</div>
				</div>
						</div>
			</div>
		</div>
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			</div>
		</section>
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				<div>
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				<div>
			<h2> <b>Requirements</b></h2>		</div>
				</div>
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				<div>
					<ul>
							<li>
											<span>
													</span>
										<span>Interest in office admin jobs</span>
									</li>
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											<span>
													</span>
										<span>Basic academic knowledge</span>
									</li>
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											<span>
													</span>
										<span>Fast internet connection</span>
									</li>
								<li>
											<span>
													</span>
										<span>Smartphone/PC/Laptop</span>
									</li>
						</ul>
				</div>
				</div>
						</div>
			</div>
		</div>
						</div>
			</div>
		</section>

Office Skills & Productivity

Business Administration

Office Skills

Office Management

Office Administration

Business Admin

Your path to excellence in Office Administration begins here. Learn about Bookkeeping & Payroll Management, Microsoft Word, Admin Support, Business Writing, and Microsoft Excel.

Office Administration Online Course

<p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><b style="color: rgb(26, 26, 26); box-sizing: border-box;" fr-original-style="color: rgb(26, 26, 26);">This driver CPC course - Customer Service &amp; Manual Handling</b><b style="color: rgb(26, 26, 26); box-sizing: border-box;" fr-original-style="color: rgb(26, 26, 26);"> is suitable for LGV &amp; PCV and will cover:</b></p><p style="color: rgb(26, 26, 26); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(26, 26, 26);">Company &amp; Driver Image,&nbsp;Who Customers Are and What They Want,&nbsp;Communication Skills,&nbsp;Giving Good Customer Service,&nbsp;About Manual Handling,&nbsp;The Spine,&nbsp;Manual Handling Injuries and Their Costs,&nbsp;Regulations,&nbsp;Manual Handling Risk Assessment,&nbsp;Safe Handling Techniques,&nbsp;Manual Handling Equipment.</p><p style="color: rgb(26, 26, 26); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(26, 26, 26);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">All courses start at 07:45 hrs and finish at 15:45 hrs</strong></p><p style="color: rgb(26, 26, 26); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(26, 26, 26);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">All courses are 8 hours long with included 2 breaks of 15 minutes and a lunch break of 30 minutes.</strong></p><p style="color: rgb(26, 26, 26); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(26, 26, 26);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Approval:</strong> This course is registered with JAUPT as approved for Driver CPC qualification.</p><p style="color: rgb(26, 26, 26); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(26, 26, 26);">Course Approval Number: CRS18242/475.</p><p style="color: rgb(26, 26, 26); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(26, 26, 26);">On completion of the course all attendees will receive certificate of attendance.</p><p style="color: rgb(26, 26, 26); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(26, 26, 26);">Please note repeat courses are not accepted by DVSA and by joining this course you confirm that you are aware of the modules covered by you and certify that, if you have covered these before you are happy to repeat the modules due to needing further education on the subject.</p>

This driver CPC course - Rules of the Road & Manual Handling is suitable for LGV & PCV and will cover:
Requirements, Speed Limits, SMART Motorways, Highway Code, Road Signs, Bridge Strikes, Mobile Phones, Sat-Navs, Traffic Accident Procedure, About Manual Handling, The Spine, Manual Handling Injuries and Their Costs, Regulations, Manual Handling Risk Assessment, Safe Handling Techniques, Manual Handling Equipment.
All courses start at 07:45 hrs and finish at 15:45 hrs
All courses are 8 hours long with included 2 breaks of 15 minutes and a lunch break of 30 minutes.
Approval: This course is registered with JAUPT as approved for Driver CPC qualification.
Course Approval Number: CRS18242/475.
On completion of the course all attendees will receive certificate of attendance.
Please note repeat courses are not accepted by DVSA and by joining this course you confirm that you are aware of the modules covered by you and certify that, if you have covered these before you are happy to repeat the modules due to needing further education on the subject.

PETM

HGV Driver

7.5 Ton Driver

Manual Handling

Driver CPC

Rules of the Road & Manual Handling - Online

LEARN ABOUT BEHAVIORAL VS. TRADITIONAL INTERVIEWING, AND HOW TO INCORPORATE AND DEVELOP INTERVIEWING SKILLS TO ENSURE THAT YOU FIND THE RIGHT CANDIDATE FOR THE JOB.<div style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);"><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Behavioral Interviewing means asking candidates questions that will help you to discover how the interviewee acted in specific employment-related situations. Because past performance is a good indicator of how someone will act in the future, this style of interviewing is extremely useful, and the method of choice for recruiting teams.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">In this session, you will learn about behavioral vs. traditional interviewing, and how you can incorporate and develop your interviewing skills to ensure that you have the right candidate for the job.</p><h4 style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">OBJECTIVES</strong></h4>&nbsp;<p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Participants will be able to:</p><ul fr-original-style="" style="box-sizing: border-box;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Build a consistent framework and process to ensure an unbiased candidate experience;</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Choose job specifications and determine how success will be measured (skills);</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Identify characteristics and qualities that will support the required skills;</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Prepare questions to elicit descriptions of behaviors, attitudes, and skills necessary for the job;</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Review legal and appropriate interviewing etiquette/guidelines, including social media research;</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Screen candidates, using resumes and phone interviews; and</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Conduct successful role-play Behavioral Interviews in class.</li></ul>&nbsp;<h5 style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">CLASSES WILL INCLUDE:</h5>&nbsp;<ul fr-original-style="" style="box-sizing: border-box;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Workbooks for future reference and study.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Workshop / role play with actual interview scenarios to assist in internalizing data.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Time for individual questions and concerns to aid in personalizing tactics.</li></ul><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><i style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Online Format&mdash;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Behavioral Interviewing</strong> is a 4-hour interactive online class for up to six people.</i></p><h6 style="color: inherit; box-sizing: border-box;" fr-original-style=" color: inherit;">Register for this class and you will be sent ONLINE login instructions prior to the class date.</h6></div><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">Rich has an engaging presentation style. The New Mexico chapter of the International Society for Performance Improvement (NMISPI) gave high marks to his interactive and lively <em fr-original-style="" style="box-sizing: border-box;">Improving Customer Service</em> workshop. There were opportunities to share ideas and analyze different techniques, and 87% of attendees said that they would recommend this workshop to others.</p><span style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style="color: rgb(33, 37, 41);">Ildiko Oravecz</span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">New Mexico International Society for Performance Improvement</span>

LEARN ABOUT BEHAVIORAL VS. TRADITIONAL INTERVIEWING, AND HOW TO INCORPORATE AND DEVELOP INTERVIEWING SKILLS TO ENSURE THAT YOU FIND THE RIGHT CANDIDATE FOR THE JOB.
Behavioral Interviewing means asking candidates questions that will help you to discover how the interviewee acted in specific employment-related situations. Because past performance is a good indicator of how someone will act in the future, this style of interviewing is extremely useful, and the method of choice for recruiting teams.
In this session, you will learn about behavioral vs. traditional interviewing, and how you can incorporate and develop your interviewing skills to ensure that you have the right candidate for the job.
OBJECTIVES
Participants will be able to:
Build a consistent framework and process to ensure an unbiased candidate experience;
Choose job specifications and determine how success will be measured (skills);
Identify characteristics and qualities that will support the required skills;
Prepare questions to elicit descriptions of behaviors, attitudes, and skills necessary for the job;
Review legal and appropriate interviewing etiquette/guidelines, including social media research;
Screen candidates, using resumes and phone interviews; and
Conduct successful role-play Behavioral Interviews in class.
CLASSES WILL INCLUDE:
Workbooks for future reference and study.
Workshop / role play with actual interview scenarios to assist in internalizing data.
Time for individual questions and concerns to aid in personalizing tactics.
Online Format—Behavioral Interviewing is a 4-hour interactive online class for up to six people.
Register for this class and you will be sent ONLINE login instructions prior to the class date.



Rich has an engaging presentation style. The New Mexico chapter of the International Society for Performance Improvement (NMISPI) gave high marks to his interactive and lively Improving Customer Service workshop. There were opportunities to share ideas and analyze different techniques, and 87% of attendees said that they would recommend this workshop to others.
Ildiko OraveczNew Mexico International Society for Performance Improvement

Improving Communications Uk

BEHAVIORAL INTERVIEWING: BUILDING A CONSISTENT FRAMEWORK AND PROCESS

CUSTOMER SERVICE IS AN ORGANIZATION&rsquo;S ABILITY TO SUPPLY ITS CUSTOMERS&rsquo; WANTS AND NEEDS. IMPROVED CUSTOMER SERVICE IS CONSTANTLY AND CONSISTENTLY EXCEEDING THE CUSTOMERS&rsquo; EXPECTATIONS.<span style="color: rgb(33, 37, 41); box-sizing: border-box;" id="isPasted" fr-original-style="color: rgb(33, 37, 41);"></span><div style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);"><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><b fr-original-style="" style="box-sizing: border-box;">This class&nbsp;is for service industry professionals</b>&nbsp;who want to maximize their efficiency, develop better customer skills, and increase their value.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">The focus of the&nbsp;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Improving Customer Service</strong>&nbsp;class is to increase repeat business because of customer satisfaction and referral. Participants will find a greater level of&nbsp;<b fr-original-style="" style="box-sizing: border-box;">productivity</b>,&nbsp;<b fr-original-style="" style="box-sizing: border-box;">job satisfaction</b>&nbsp;and the&nbsp;<b fr-original-style="" style="box-sizing: border-box;">potential for advancement</b>. For client-facing service personnel, these areas of development will be very beneficial. &nbsp;Improved Customer Service means&nbsp;<b fr-original-style="" style="box-sizing: border-box;">increased internal and external customer satisfaction</b>.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Attendees&nbsp;will be able to:</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Focus on others to project a UB4I, customer-centered attitude;</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Empower people with respect (acknowledging) and control (offering choices);</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions;</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Listen more intently to develop the best rapport;</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Communicate clearly with conviction, projecting greater credibility;</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Create positive, diplomatic messages even from negative, modeling a problem-solving, can-do attitude; and</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Create and refine phone-answering and email templates, to appropriately address customer concerns and increase the potential for repeat business.</strong></li></ul><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><i style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Online Format&mdash;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Improving Customer Service</strong>&nbsp;is a 4-hour interactive virtual class for up to 20 people.</i></p><h6 style="color: inherit; box-sizing: border-box;" fr-original-style=" color: inherit;">Register for this class and you will be sent ONLINE login instructions prior to the class date.</h6></div><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">Improving Communications brought our organization to realize how important our employees&mdash;our people&mdash;are to Baystate Dental. By helping us to develop a more thoughtful and sensitive nature, we now relate better with each other and our patients.</p><span style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style="color: rgb(33, 37, 41);">Dr. Kevin Coughlin, DMD, FAGD, MBA</span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Baystate Dental</span>

CUSTOMER SERVICE IS AN ORGANIZATION’S ABILITY TO SUPPLY ITS CUSTOMERS’ WANTS AND NEEDS. IMPROVED CUSTOMER SERVICE IS CONSTANTLY AND CONSISTENTLY EXCEEDING THE CUSTOMERS’ EXPECTATIONS.
This class is for service industry professionals who want to maximize their efficiency, develop better customer skills, and increase their value.
The focus of the Improving Customer Service class is to increase repeat business because of customer satisfaction and referral. Participants will find a greater level of productivity, job satisfaction and the potential for advancement. For client-facing service personnel, these areas of development will be very beneficial. Improved Customer Service means increased internal and external customer satisfaction.
Attendees will be able to:
Focus on others to project a UB4I, customer-centered attitude;
Empower people with respect (acknowledging) and control (offering choices);
Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions;
Listen more intently to develop the best rapport;
Communicate clearly with conviction, projecting greater credibility;
Create positive, diplomatic messages even from negative, modeling a problem-solving, can-do attitude; and
Create and refine phone-answering and email templates, to appropriately address customer concerns and increase the potential for repeat business.
Online Format—Improving Customer Service is a 4-hour interactive virtual class for up to 20 people.
Register for this class and you will be sent ONLINE login instructions prior to the class date.



Improving Communications brought our organization to realize how important our employees—our people—are to Baystate Dental. By helping us to develop a more thoughtful and sensitive nature, we now relate better with each other and our patients.
Dr. Kevin Coughlin, DMD, FAGD, MBABaystate Dental

IMPROVING CUSTOMER SERVICE

<p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br fr-original-style="" style="box-sizing: border-box;"></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">A one-day course to help you understand the real estate sector, its characteristics and its importance to the general economy. This course will help anyone supporting or moving into the sector with the knowledge and tools to communicate effectively with real estate professionals. By the end of the course delegates will have gained key skills in Real Estate Investment strategy and Analytics. They will also become familiar with the players, structure, general terminology and overall needs of Real Estate.</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br fr-original-style="" style="box-sizing: border-box;"></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">On this course, you will&hellip;</strong></strong></span></p><ul fr-original-style="" style="box-sizing: border-box;"><li value="1" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Learn what is Real Estate and why it is different from other asset classes</li><li value="2" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Get to grips with the overall size and structure of the UK Real Estate Market</li><li value="3" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Learn and analyse the links between the different parts of the property market</li><li value="4" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Understand who works in the Real Estate Market, their qualifications and their job descriptions</li><li value="5" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Recognise how and when to use basic real estate concepts: Rent, Value, Yield, Risk and Return, etc&hellip;</li><li value="6" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Learn how to read a real estate market report</li><li value="7" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Understand how current affairs, politics and economics affects Real Estate Investment</li><li value="8" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Use household names and iconic companies, cities and buildings to help consolidate your appreciation of this exciting sector</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br fr-original-style="" style="box-sizing: border-box;"></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Who will benefit from this course?</strong></strong></span></p><ul fr-original-style="" style="box-sizing: border-box;"><li value="1" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Professionals outside the field (e.g. Lawyers, Lenders, Recruitment Professionals, Public Servants etc.) who regularly work with property companies</li><li value="2" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Customer Service Employees who interacts with Real Estate Firms</li><li value="3" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Junior employees in the HR department of Real Estate Firms Professionals in other sector interested in changing their career path to the Real Estate sector</li><li value="4" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Recent non-cognate Graduates interested in entering the field of Real Estate</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br fr-original-style="" style="box-sizing: border-box;"></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course Outline</strong></strong></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><em fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Morning</strong></strong></em></span></p><ul fr-original-style="" style="box-sizing: border-box;"><li value="1" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Real Estate or Property?</li><li value="2" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">What is Real Estate - Physical characteristics &amp; Investment characteristics</li><li value="3" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Why buy Real Estate?</li><li value="4" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">How big is the UK Real Estate market? - Total size and size of various sub sectors</li><li value="5" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Key Real Estate Market Locations, Sale Prices and Rents</li><li value="6" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">The Property Market system - The Occupier market, The Investment market, The Property Development market, The Land market &amp; How the four markets interact and make money</li><li value="7" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">How to calculate Sale Price and Real Estate Returns</li><li value="8" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">How to read a Real Estate market report</li><li value="9" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">How many famous properties do you know? - How much did they cost to build? Who occupies these buildings? Are they good value for money?</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br fr-original-style="" style="box-sizing: border-box;"></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><em fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Afternoon</strong></strong></em></span></p><ul fr-original-style="" style="box-sizing: border-box;"><li value="1" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Who works in Real Estate and what do they do?</li><li value="2" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Typical Real Estate CVs - Education and Experience, Professional bodies and accreditations &amp; Typical career paths</li><li value="3" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Real Estate Professionals and the Real Estate Lifecycle - The Investment lifecycle &amp; The Development lifecycle</li><li value="4" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Real Estate Companies&rsquo; - Types of property company, Organisational structure, Typical wages and employment benefits, Accessibility, CSR and Diversity &amp; Related industries</li><li value="5" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Real Estate Networks</li><li value="6" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">The future of Real Estate</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br fr-original-style="" style="box-sizing: border-box;"></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Included in the Course</strong></strong></span></p><ul fr-original-style="" style="box-sizing: border-box;"><li value="1" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">CPD Accredited Certificate</li><li value="2" id="isPasted" fr-original-style="" style="box-sizing: border-box;">Course Manual - In-Person Course attendees will receive a Physical Copy, Virtual Course attendees will receive a Virtual Copy and have the option to purchase a Hard Copy at an additional fee</li><li value="3" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Course Files</li><li value="4" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Online Learning Platform access - Further Learning Resources (Reading, Files and Videos)</li><li value="5" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Post Course Support - Two Months of Questions &amp; Answers, and One year of support is available for an additional fee</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br fr-original-style="" style="box-sizing: border-box;"></span></p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">For more information about the An Introduction to Real Estate such as course delivery methods, pricing and dates, please contact Sam on the Bayfield Training Sales team:</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">E - s.musgrave@bayfieldtraining.com</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">T - 01223 517851</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">W - <a href="https://www.bayfieldtraining.com/" target="_blank" rel="nofollow noopener noreferrer ugc" title="https://www.bayfieldtraining.com/" data-airgap-id="125" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;">www.bayfieldtraining.com</a></p>



A one-day course to help you understand the real estate sector, its characteristics and its importance to the general economy. This course will help anyone supporting or moving into the sector with the knowledge and tools to communicate effectively with real estate professionals. By the end of the course delegates will have gained key skills in Real Estate Investment strategy and Analytics. They will also become familiar with the players, structure, general terminology and overall needs of Real Estate.


On this course, you will…
Learn what is Real Estate and why it is different from other asset classes
Get to grips with the overall size and structure of the UK Real Estate Market
Learn and analyse the links between the different parts of the property market
Understand who works in the Real Estate Market, their qualifications and their job descriptions
Recognise how and when to use basic real estate concepts: Rent, Value, Yield, Risk and Return, etc…
Learn how to read a real estate market report
Understand how current affairs, politics and economics affects Real Estate Investment
Use household names and iconic companies, cities and buildings to help consolidate your appreciation of this exciting sector


Who will benefit from this course?
Professionals outside the field (e.g. Lawyers, Lenders, Recruitment Professionals, Public Servants etc.) who regularly work with property companies
Customer Service Employees who interacts with Real Estate Firms
Junior employees in the HR department of Real Estate Firms Professionals in other sector interested in changing their career path to the Real Estate sector
Recent non-cognate Graduates interested in entering the field of Real Estate


Course Outline
Morning
Real Estate or Property?
What is Real Estate - Physical characteristics & Investment characteristics
Why buy Real Estate?
How big is the UK Real Estate market? - Total size and size of various sub sectors
Key Real Estate Market Locations, Sale Prices and Rents
The Property Market system - The Occupier market, The Investment market, The Property Development market, The Land market & How the four markets interact and make money
How to calculate Sale Price and Real Estate Returns
How to read a Real Estate market report
How many famous properties do you know? - How much did they cost to build? Who occupies these buildings? Are they good value for money?


Afternoon
Who works in Real Estate and what do they do?
Typical Real Estate CVs - Education and Experience, Professional bodies and accreditations & Typical career paths
Real Estate Professionals and the Real Estate Lifecycle - The Investment lifecycle & The Development lifecycle
Real Estate Companies’ - Types of property company, Organisational structure, Typical wages and employment benefits, Accessibility, CSR and Diversity & Related industries
Real Estate Networks
The future of Real Estate


Included in the Course
CPD Accredited Certificate
Course Manual - In-Person Course attendees will receive a Physical Copy, Virtual Course attendees will receive a Virtual Copy and have the option to purchase a Hard Copy at an additional fee
Course Files
Online Learning Platform access - Further Learning Resources (Reading, Files and Videos)
Post Course Support - Two Months of Questions & Answers, and One year of support is available for an additional fee


For more information about the An Introduction to Real Estate such as course delivery methods, pricing and dates, please contact Sam on the Bayfield Training Sales team:
E - s.musgrave@bayfieldtraining.com
T - 01223 517851
W - www.bayfieldtraining.com

Bayfield Training

Professional Development

Continuous Professional Development (CPD)

 This course will help anyone supporting or moving into the sector with the knowledge and tools to communicate effectively with real estate professionals. 

An Introduction to Real Estate (Foundational Level)

<div id="course-pills-1">Duration<p>5 Days</p><p>30 CPD hours</p>This course is intended for<p></p><p>A Microsoft Power Platform Functional Consultant is responsible for creating and configuring apps, automations, and solutions. They act as the liaison between users and the implementation team. The functional consultant promotes utilization of solutions within an organization. The functional consultant may perform discovery, engage subject matter experts and stakeholders, capture requirements, and map requirements to features. They implement components of a solution including application enhancements, custom user experiences, system integrations, data conversions, custom process automation, and simple visualizations.</p><p></p><p></p><p>This course will teach you to use Microsoft Power Platform solutions to simplify, automate, and empower business processes for organizations in the role of a Functional Consultant. A Microsoft Power Platform Functional Consultant is responsible for creating and configuring apps, automations, and solutions. They act as the liaison between users and the implementation team. The functional consultant promotes utilization of solutions within an organization. The functional consultant may perform discovery, engage subject matter experts and stakeholders, capture requirements, and map requirements to features. They implement components of a solution including application enhancements, custom user experiences, system integrations, data conversions, custom process automation, and simple visualizations. This course may contain a 1-day Applied Workshop. This workshop will allow you to practice your Functional Consultant skills by creating an end-to-end solution to solve a problem for a fictitious company. The solution will include a Microsoft Dataverse database, Power Apps canvas app, and Power Automate flows.</p><p></p>Prerequisites<p></p><p></p><ul> <li>Experience as an IT professional or student</li> <li>Working knowledge of Microsoft Power Platform and its key components</li> <li>Knowledge of Microsoft Dataverse (or general data modeling) and security concepts</li></ul><p></p><p></p></div><div id="course-pills-2"><h3>1 - Describe the business value of the Microsoft Power Platform</h3> <ul> <li>Explore Microsoft Power Platform</li> <li>Describe the business value of the Power Platform</li> <li>Explore connectors and Microsoft Dataverse</li> <li>Describe how Power Platform works with Microsoft 365 apps and services</li> <li>Explore how Power Platform works with Microsoft Teams</li> <li>Describe how Power Platform works  with Microsoft Dynamics 365 apps</li> <li>Describe how Power Platform solutions consume Microsoft Azure services </li> <li>Explore how Microsoft Power Platform apps work together </li> <li>Use Artificial Intelligence to increase productivity</li> </ul> <h3>2 - Core components of Power Pages</h3> <ul> <li>Get started with Power Pages</li> <li>Core tools and components of Power Pages</li> <li>Overview of Power Pages security</li> <li>Overview of Power Pages extensibility</li> </ul> <h3>3 - Explore Power Pages templates</h3> <ul> <li>Site design templates</li> <li>Scenario-based templates</li> <li>Dynamics 365 Power Pages site templates</li> </ul> <h3>4 - Explore Power Pages design studio</h3> <ul> <li>Work with pages</li> <li>Page components</li> <li>Site styling and templates</li> </ul> <h3>5 - Explore Power Pages design studio data and security features</h3> <ul> <li>Data workspace in Power Pages design studio</li> <li>Power Pages security features</li> </ul> <h3>6 - Introduction to Power Pages administration</h3> <ul> <li>Power Pages administrative tools</li> <li>Set up workspace in Power Pages design studio</li> </ul> <h3>7 - Get started building with Power BI</h3> <ul> <li>Use Power BI</li> <li>Building blocks of Power BI</li> <li>Tour and use the Power BI service</li> </ul> <h3>8 - Get data with Power BI Desktop</h3> <ul> <li>Overview of Power BI Desktop</li> <li>Explore Power BI Desktop</li> <li>Connect to data sources</li> <li>Get data from Excel</li> <li>Transform data to include in a report</li> <li>Combine data from multiple sources</li> <li>Clean data to include in a report</li> </ul> <h3>9 - Model data in Power BI</h3> <ul> <li>How to manage your data relationships</li> <li>Create calculated columns</li> <li>Optimize data models</li> <li>Create measures</li> <li>Create calculated tables</li> <li>Explore time-based data</li> </ul> <h3>10 - Use visuals in Power BI</h3> <ul> <li>Create and customize simple visualizations</li> <li>Create slicers</li> <li>Map visualizations</li> <li>Matrices and tables</li> <li>Create scatter, waterfall, and funnel charts</li> <li>Modify colors in charts and visuals</li> <li>Page layout and formatting</li> </ul> <h3>11 - Explore data in Power BI</h3> <ul> <li>Quick insights in Power BI</li> <li>Create and configure a dashboard</li> <li>Ask questions of your data with natural language</li> <li>Create custom Q&amp;A suggestions</li> <li>Share dashboards with your organization</li> <li>Display visuals and tiles in full screen</li> <li>Edit tile details and add widgets</li> <li>Get more space on your dashboard</li> </ul> <h3>12 - Publish and share in Power BI</h3> <ul> <li>Publish Power BI Desktop reports</li> <li>Print and export dashboards and reports</li> <li>Introducing Power BI Mobile</li> <li>Create workspaces in Power BI</li> <li>Build apps</li> <li>Use apps</li> <li>Integrate OneDrive for Business with Power BI</li> <li>Publish to web</li> </ul> <h3>13 - Create and manage workspaces in Power BI</h3> <ul> <li>Distribute a report or dashboard</li> <li>Monitor usage and performance</li> <li>Recommend a development life cycle strategy</li> <li>Troubleshoot data by viewing its lineage</li> <li>Configure data protection</li> </ul> <h3>14 - Manage semantic models in Power BI</h3> <ul> <li>Use a Power BI gateway to connect to on-premises data sources</li> <li>Configure a semantic model scheduled refresh</li> <li>Configure incremental refresh settings</li> <li>Manage and promote semantic models</li> <li>Troubleshoot service connectivity</li> <li>Boost performance with query caching (Premium)</li> </ul> <h3>15 - Create dashboards in Power BI</h3> <ul> <li>Configure data alerts</li> <li>Explore data by asking questions</li> <li>Review Quick insights</li> <li>Add a dashboard theme</li> <li>Pin a live report page to a dashboard</li> <li>Configure a real-time dashboard</li> <li>Set mobile view</li> </ul> <h3>16 - Implement row-level security</h3> <ul> <li>Configure row-level security with the static method</li> <li>Configure row-level security with the dynamic method</li> </ul> <h3>17 - Create tables in Dataverse</h3> <ul> <li>Table characteristics</li> <li>Table relationships</li> <li>Dataverse logic and security</li> <li>Dataverse auditing</li> <li>Dual-write vs. virtual tables</li> </ul> <h3>18 - Manage tables in Dataverse</h3> <ul> <li>Identify tables and table types in Dataverse</li> <li>Create a custom table</li> <li>Enable attachments within a table</li> <li>Licensing requirements for each table type</li> </ul> <h3>19 - Create and manage columns within a table in Dataverse</h3> <ul> <li>Define columns in Microsoft Dataverse</li> <li>Column types in Microsoft Dataverse</li> <li>Add a column to a table</li> <li>Create a primary name column</li> <li>Restrictions that apply to columns in a table</li> <li>Create an auto numbering column</li> <li>Create an alternate key</li> </ul> <h3>20 - Create a relationship between tables in Dataverse</h3> <ul> <li>Relate one or more tables - Introduction</li> <li>Relationship types that are available in Microsoft Dataverse</li> <li>Create a one-to-many relationship between tables</li> <li>Create a many-to-many relationship between tables</li> <li>Edit or delete relationships</li> </ul> <h3>21 - Working with choices in Dataverse</h3> <ul> <li>Define choice column</li> <li>Standard choices column</li> </ul> <h3>22 - Get started with security roles in Dataverse</h3> <ul> <li>Understand environment roles</li> <li>Adding or disabling an environment user</li> <li>Understand security concepts in Dataverse</li> <li>Understand user security roles and security role defaults</li> <li>Check the roles that a user belongs to</li> <li>Configure Dataverse teams for security</li> <li>Configure Dataverse group teams for security</li> </ul> <h3>23 - Use administration options for Dataverse</h3> <ul> <li>Use Microsoft Power Platform Admin Center portal</li> <li>Tenant storage capacity</li> <li>Advanced Customization options in Power Apps Portal</li> <li>Enable and disable auditing</li> </ul> <h3>24 - Manage Dynamics 365 model-driven app settings and security</h3> <ul> <li>Configure role-based security</li> <li>Manage teams and business units</li> <li>Explore settings and customizations</li> </ul> <h3>25 - Introduction to Microsoft Power Platform security and governance</h3> <ul> <li>Identify Microsoft Power Platform environments</li> <li>Data Loss Prevention policies</li> <li>Microsoft Power Platform Center of Excellence Starter Kit</li> </ul> <h3>26 - Get started with model-driven apps in Power Apps</h3> <ul> <li>Introducing model-driven apps</li> <li>Components of model-driven apps</li> <li>Design model-driven apps</li> <li>Incorporate business process flows</li> </ul> <h3>27 - Configure forms, charts, and dashboards in model-driven apps</h3> <ul> <li>Forms overview</li> <li>Form elements</li> <li>Configure multiple forms</li> <li>Use specialized form components</li> <li>Configure views overview</li> <li>Configure grids</li> <li>Create and edit views</li> <li>Configure charts overview</li> <li>Dashboards overview</li> <li>Use interactive streams and tiles</li> </ul> <h3>28 - Get started with Power Apps canvas apps</h3> <ul> <li>Power Apps building blocks</li> <li>Ways to build Power Apps</li> <li>Power Apps related technologies</li> <li>Additional Power Apps related technologies</li> <li>Designing a Power Apps app</li> </ul> <h3>29 - Connect to other data in a Power Apps canvas app</h3> <ul> <li>Overview of the different data sources</li> <li>Work with action-based data sources</li> <li>Power Automate is a companion to Power Apps</li> </ul> <h3>30 - How to build the UI in a canvas app in Power Apps</h3> <ul> <li>Use themes to quickly change the appearance of your app</li> <li>Branding a control</li> <li>Icons</li> <li>Images</li> <li>Personalization</li> <li>Using the tablet or phone form factors</li> </ul> <h3>31 - Manage apps in Power Apps</h3> <ul> <li>Power Apps review</li> </ul> <h3>32 - Build your first app with Power Apps and Dataverse for Teams</h3> <ul> <li>Create your first app with the hero template</li> <li>Customize your app with Power Apps Studio</li> <li>Publish your app</li> <li>Install template apps</li> </ul> <h3>33 - Access Dataverse in Power Pages websites</h3> <ul> <li>Use lists to display multiple Dataverse records</li> <li>Use forms to interact with Dataverse data</li> </ul> <h3>34 - Authentication and user management in Power Pages</h3> <ul> <li>Power Pages authentication settings</li> <li>User registration in Power Pages</li> <li>Authentication management for Power Pages users</li> <li>Power Pages authentication providers</li> </ul> <h3>35 - Power Pages maintenance and troubleshooting</h3> <ul> <li>Power Pages website maintenance</li> <li>Power Pages website troubleshooting</li> </ul> <h3>36 - Define and create business rules in Dataverse</h3> <ul> <li>Define business rules - Introduction</li> <li>Define the components of a business rule</li> <li>Create a business rule</li> </ul> <h3>37 - Get started with Power Automate</h3> <ul> <li>Introducing Power Automate</li> <li>Troubleshoot flows</li> </ul> <h3>38 - Use the Admin center to manage environments and data policies in Power Automate</h3> <ul> <li>Administer flows</li> <li>Export and import flows</li> <li>Learn how to distribute button flows</li> </ul> <h3>39 - Use Dataverse triggers and actions in Power Automate</h3> <ul> <li>Dataverse triggers</li> <li>Query data</li> <li>Create, update, delete, and relate actions</li> </ul> <h3>40 - Extend Dataverse with Power Automate</h3> <ul> <li>Set up a flow and configure its trigger</li> <li>Email Dataverse record</li> <li>Add to-do items</li> <li>Test and run your flow</li> </ul> <h3>41 - Introduction to expressions in Power Automate</h3> <ul> <li>Get started with expressions</li> <li>Notes make things easier</li> <li>Types of functions</li> <li>Write complex expressions</li> </ul> <h3>42 - Build your first Power Automate for desktop flow</h3> <ul> <li>Set up the environment</li> <li>Explore Power Automate for desktop</li> <li>Create your first Power Automate for desktop flow</li> <li>Record Power Automate for desktop actions</li> <li>Edit and test recorded actions</li> </ul> <h3>43 - Run a Power Automate for desktop flow in unattended mode</h3> <ul> <li>Set up an unattended desktop flow</li> <li>Create a new cloud flow that calls an existing flow in unattended mode</li> <li>Perform a test run</li> <li>Best practices</li> </ul> <h3>44 - Optimize your business process with process advisor</h3> <ul> <li>Get familiar with process advisor</li> <li>Create your first recording</li> <li>Edit recordings and group actions</li> <li>Analyze recordings and interpret results</li> <li>Automation recommendations</li> </ul> <h3>45 - Get started with Microsoft Copilot Studio bots</h3> <ul> <li>Get started working with environments</li> <li>Create bots and work with the Microsoft Copilot Studio interface</li> <li>Create topics</li> <li>Test bots</li> <li>Publish bots and analyze performance</li> </ul> <h3>46 - Enhance Microsoft Copilot Studio bots</h3> <ul> <li>Use Power Automate to add actions</li> <li>Transfer conversations to agents by using Omnichannel for Customer Service</li> <li>Create topics for existing support content</li> <li>Analyze bot performance</li> </ul> <h3>47 - Manage topics in Microsoft Copilot Studio</h3> <ul> <li>Work with bot topics</li> <li>Branch a topic</li> <li>Create topics for existing support content</li> <li>Work with system fallback topics</li> <li>Manage topics</li> </ul> <h3>48 - Manage Power Virtual Agents</h3> <ul> <li>Environments in Microsoft Copilot Studio</li> <li>Bot topics permissions</li> <li>Bot entities and flow permissions</li> <li>Monitor and diagnose</li> <li>Administer and manage</li> <li>Export and import bots</li> <li>Authentication</li> </ul> <h3>49 - Get started building with Power BI</h3> <ul> <li>Use Power BI</li> <li>Building blocks of Power BI</li> <li>Tour and use the Power BI service</li> </ul> <h3>50 - Get data with Power BI Desktop</h3> <ul> <li>Overview of Power BI Desktop</li> <li>Explore Power BI Desktop</li> <li>Connect to data sources</li> <li>Get data from Excel</li> <li>Transform data to include in a report</li> <li>Combine data from multiple sources</li> <li>Clean data to include in a report</li> </ul> <h3>51 - Model data in Power BI</h3> <ul> <li>How to manage your data relationships</li> <li>Create calculated columns</li> <li>Optimize data models</li> <li>Create measures</li> <li>Create calculated tables</li> <li>Explore time-based data</li> </ul> <h3>52 - Use visuals in Power BI</h3> <ul> <li>Create and customize simple visualizations</li> <li>Create slicers</li> <li>Map visualizations</li> <li>Matrices and tables</li> <li>Create scatter, waterfall, and funnel charts</li> <li>Modify colors in charts and visuals</li> <li>Page layout and formatting</li> </ul> <h3>53 - Explore data in Power BI</h3> <ul> <li>Quick insights in Power BI</li> <li>Create and configure a dashboard</li> <li>Ask questions of your data with natural language</li> <li>Create custom Q&amp;A suggestions</li> <li>Share dashboards with your organization</li> <li>Display visuals and tiles in full screen</li> <li>Edit tile details and add widgets</li> <li>Get more space on your dashboard</li> </ul> <h3>54 - Publish and share in Power BI</h3> <ul> <li>Publish Power BI Desktop reports</li> <li>Print and export dashboards and reports</li> <li>Introducing Power BI Mobile</li> <li>Create workspaces in Power BI</li> <li>Build apps</li> <li>Use apps</li> <li>Integrate OneDrive for Business with Power BI</li> <li>Publish to web</li> </ul> <h3>55 - Manage solutions in Power Apps and Power Automate</h3> <ul> <li>Add and remove apps, flows, and entities in a solution</li> <li>Edit a solution-aware app, flow, and table</li> <li>Build and deploy a complex solution with flows, apps, and entities</li> <li>Automate solution management</li> </ul> <h3>56 - Load/export data and create data views in Dataverse</h3> <ul> <li>View data in a table</li> <li>Create or edit views of data in a table</li> <li>Load data into a table</li> <li>Export data from a table</li> <li>Add, update, or delete data in a table by using Excel</li> <li>Import data using Power Query</li> <li>Generate a new dataflow from an Excel Template</li> <li>Dataflow and Azure integration</li> </ul> <h3>57 - Get started with AI Builder</h3> <ul> <li>Choose an AI capability</li> <li>Create your first model</li> <li>Ways to use your models</li> </ul> <h3>58 - Manage models in AI Builder</h3> <ul> <li>Model lifecycle</li> <li>Manage model versions</li> <li>Share your models</li> </ul> <h3>59 - Use AI Builder in Power Automate</h3> <ul> <li>AI Builder in Power Automate saves time</li> <li>Advanced usage of AI Builder in Power Automate</li> </ul> <h3>60 - Functional Consultant skills</h3> <ul> <li>Create entity relationship diagrams</li> <li>Create and document mock-ups</li> <li>Document functional requirements and artifacts</li> <li>Complete fit-gap analysis</li> <li>Discuss stakeholder management responsibilities</li> <li>Understand industry accelerators</li> <li>Define Application Lifecycle Management</li> <li>Participate in testing</li> <li>Evaluate options</li> <li>Define connectors</li> <li>Understand Power Apps component framework</li> </ul> <h3>61 - Solution Architect series: Plan application lifecycle management for Power Platform</h3> <ul> <li>Key considerations for ALM</li> <li>Solutions</li> <li>Configuration and reference data</li> <li>Release process</li> <li>ALM with Azure DevOps</li> </ul></div>

Nexus Human

Microsoft Power Apps

Power Apps

Microsoft Power BI

Microsoft Power Platform

Microsoft AZ-104

Microsoft AZ-303

PL-200T00 Microsoft Power Platform Functional Consultant

<div id="course-pills-1">Duration<p>1 Days</p><p>6 CPD hours</p>This course is intended for<p></p><p><span>People in different roles and at various stages in their careers can benefit from this fundamentals course. This includes IT professionals, business stakeholders and others who want to be exposed to the customer engagement capabilities of Dynamics 365, students, recent graduates, and people changing careers who want to leverage Dynamics 365 to move to the next level.</span></p><p></p>Overview<p></p><p><span>Describe the customer engagement apps and what they have in common</span></p><br /><p><span>Describe the standard marketing processes and how Dynamics 365 Marketing addresses them</span></p><br /><p><span>Describe Dynamics 365 Marketing features and capabilities</span></p><br /><p><span>Describe additional marketing apps</span></p><br /><p><span>Describe the standard sales processes and how Dynamics 365 Sales addresses them</span></p><br /><p><span>Describe Dynamics 365 Sales capabilities</span></p><br /><p><span>Describe additional sales apps such as Sales Insights and Sales Navigator</span></p><br /><p><span>Describe the standard customer service processes and how Dynamics 365 Customer Serviceaddresses them</span></p><br /><p><span>Describe Dynamics Customer Service capabilities</span></p><br /><p><span>Describe additional sales apps such as Sales Insights and Sales Navigator</span></p><br /><p><span>Describe the standard field service business processes and how Dynamics 365 Field Service addresses</span></p><br /><p><span>Describe how to generate Work Orders</span></p><br /><p><span>Describe the scheduling capabilities of Dynamics 365 Field Service</span></p><br /><p><span>Describe the inventory management capabilities of Dynamics 365 Field Service</span></p><br /><p><span>Describe the asset management capabilities of Dynamics 365 Field Service</span></p><br /><p><span>Describe project-based customer engagement processes addressed by Dynamics 365 Project Operations</span></p><br /><p><span>Describe the sales capabilities of Dynamics 365 Project Operations</span></p><br /><p><span>Describe the project management capabilities of Dynamics 365 Project Operations</span></p><br /><p><span>Describe the resource utilization capabilities of Dynamics 365 Project Operations</span></p><p></p><p>This course will provide you with a broad introduction to the customer engagement capabilities of Dynamics 365. You will become familiar with the concept of customer engagement, as well as each of the customer engagement apps, including Dynamics 365 Marketing, Dynamics 365 Sales, Dynamics 365 Customer Service, Dynamics 365 Field Service, and the customer relationship management (CRM) capabilities of Dynamics 365 Project Operations. This course will include lecture as well as hands-on labs.</p></div><div id="course-pills-2"><h4>Learn the Fundamentals of Dynamics 365 Marketing</h4><ul><li>Get introduced to the Dynamics 365 customer engagement apps</li><li>Examine Dynamics 365 Marketing</li><li>Describe Dynamics 365 Marketing capabilities</li><li>Review Additional Marketing Apps</li></ul><h4>Learn the Fundamentals of Dynamics 365 Sales</h4><ul><li>Explore Dynamics 365 Sales</li><li>Manage the sales lifecycle with Dynamics 365 Sales</li><li>Review additional sales apps</li></ul><h4>Learn the Fundamentals of Dynamics 365 Customer Service</h4><ul><li>Examine Dynamics 365 Customer Service</li><li>Describe Dynamics Customer Service capabilities</li><li>Review additional customer service apps</li></ul><h4>Learn the Fundamentals of Dynamics 365 Field Service</h4><ul><li>Examine Dynamics Field Service</li><li>Generate Work Orders in Dynamics 365 Field Service</li><li>Describe the scheduling capabilities of Dynamics 365 Field Service</li><li>Examine the inventory management capabilities of Dynamics 365 Field Service</li><li>Review the asset management capabilities of Dynamics 365 Field Service</li></ul><h4>Learn the Fundamentals of Dynamics 365 Project Operations (CRM)</h4><ul><li>Examine Dynamics 365 Project Operations</li><li>Describe the sales capabilities of Dynamics 365 Project Operations</li><li>Plan projects with Dynamics 365 Project Operations</li><li>Review the resource utilization capabilities of Dynamics 365 Project Operations</li></ul></div><div id="course-pills-3"><h4>Additional course details:</h4><br /><p>Nexus Humans MB-910T00 Microsoft Dynamics 365 Fundamentals (CRM) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. </p><p></p> This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. <p></p>Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.  <p></p>While we feel this is the best course for the MB-910T00 Microsoft Dynamics 365 Fundamentals (CRM) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.  <p></p>Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.<p></p></div>

Microsoft 365

Microsoft AZ-900

Microsoft AZ-700

Microsoft Dynamics

MB-910T00 Microsoft Certified: Dynamics 365 Fundamentals (CRM)

<h4 style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">In times of crisis, people are in reaction mode.&nbsp;</h4><h4 style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">They work more from &ldquo;fight vs. flight&rdquo; than by using reason. When we serve these customers, we need to respond appropriately and help them to achieve emotional control so that we can work to solve problems.</h4><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">In this interactive online class, you will learn the tools needed to get yourself in emotional control. You will also learn why people react on emotion and tools to help them get back in control, too.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Attendees&nbsp;will be able to:</strong></p><ul style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Focus on others to project a UB4ME, customer-centered attitude;</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Empower people with respect (acknowledging) and control (offering choices); and</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions.</strong></li></ul><h6 style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);">Register for this class and you will be sent ONLINE login instructions prior to the class date.</h6>

In times of crisis, people are in reaction mode. They work more from “fight vs. flight” than by using reason. When we serve these customers, we need to respond appropriately and help them to achieve emotional control so that we can work to solve problems.
In this interactive online class, you will learn the tools needed to get yourself in emotional control. You will also learn why people react on emotion and tools to help them get back in control, too.
Attendees will be able to:
Focus on others to project a UB4ME, customer-centered attitude;
Empower people with respect (acknowledging) and control (offering choices); and
Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions.
Register for this class and you will be sent ONLINE login instructions prior to the class date.

EMOTIONAL INTELLIGENCE & CUSTOMER SERVICE

<div id="course-pills-1">Duration<p>2 Days</p><p>12 CPD hours</p>This course is intended for<p>Operations managers, account representatives, customer service staff, help desk and technical support, and anyone working directly with customer will benefit from this course.</p>Overview<p>Define customer service in relation to both internal and external customers Recognize how your attitude affects customer service Identify your customer\'s needs Generate repeat business with outstanding customer service Build goodwill through in-person customer service Provide outstanding customer service over the phone Connect with customers through online tools Deal effectively with difficult situations</p><p></p><p>This course offers practical tools and techniques to win clients, create loyal advocates for your business, and deliver excellent customer service.</p> <p>Private classes on this topic are available. We can address your organization?s issues, time constraints, and save you money, too. Contact us to find out how.</p><p></p></div><div id="course-pills-2"><h3>1. Customer Service - A Baseline</h3> <ul> <li>Recognizing Your Customers</li> <li>Understanding Your Role in Customer Service</li> </ul> <h3>2. Developing A Customer Service Mind-Set</h3> <ul> <li>Leveraging Your First Impression</li> <li>Feeling Positively About Customers</li> <li>Mastering Moods and Emotions</li> </ul> <h3>3. Identifying Customer Needs</h3> <ul> <li>Understanding the Customer\'s Situation</li> <li>Avoiding Assumption and Prejudgment</li> <li>Meeting Basic Needs</li> <li>Seeking to Exceeding Expectations</li> <li>Building Repeat Relationships</li> </ul> <h3>4. Connecting with the Customer</h3> <ul> <li>Achieving Authenticity through Body Language</li> <li>Responding Effectively to Problems</li> <li>Mastering Online Etiquette</li> <li>Seeking Customer Feedback</li> </ul> <h3>5. Dealing with Difficult Situations</h3> <ul> <li>Effectively Addressing Complaints</li> <li>De-escalating Anger</li> <li>Establishing Common Ground</li> <li>Remaining Calm, Respectful and Objective</li> </ul> <h3>6. Effectively Addressing Complaints</h3> <ul> <li>Creating a Memorable Customer Experience</li> </ul></div><div id="course-pills-3"><h4>Additional course details:</h4><br /><p>Nexus Humans Providing Outstanding Customer Service training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. </p><p></p> This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. <p></p>Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.  <p></p>While we feel this is the best course for the Providing Outstanding Customer Service course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.  <p></p>Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.<p></p></div>

Customer Care

Customer Service

Service Design Courses (SDC)

Professional Skills Course (PSC)

Providing Outstanding Customer Service

<h4>Overview</h4>
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							</p><p>Many hospitals and clinics will use a smile, âcustomer serviceâ and good intentions to hide the fact they have poor or no training in service and professional staff about the different care that medical tourists or expat local patients need.</p>

<p>At the heart of appropriate care for medical travellers is a need for institutional awareness of the unique differences between local patients and medical tourists. Having a better understanding of what medical tourists, their care managers and home-based doctors expect from the receiving hospital or clinic at the medical destination will lead to a better quality of patient care for medical travellers.</p>
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