106 Educators providing Courses delivered Online

CUSTOMER SERVICE IS AN ORGANIZATION’S ABILITY TO SUPPLY ITS CUSTOMERS’ WANTS AND NEEDS. IMPROVED CUSTOMER SERVICE IS CONSTANTLY AND CONSISTENTLY EXCEEDING THE CUSTOMERS’ EXPECTATIONS. This class is for service industry professionals who want to maximize their efficiency, develop better customer skills, and increase their value. The focus of the Improving Customer Service class is to increase repeat business because of customer satisfaction and referral. Participants will find a greater level of productivity, job satisfaction and the potential for advancement. For client-facing service personnel, these areas of development will be very beneficial. Improved Customer Service means increased internal and external customer satisfaction. Attendees will be able to: Focus on others to project a UB4I, customer-centered attitude; Empower people with respect (acknowledging) and control (offering choices); Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions; Listen more intently to develop the best rapport; Communicate clearly with conviction, projecting greater credibility; Create positive, diplomatic messages even from negative, modeling a problem-solving, can-do attitude; and Create and refine phone-answering and email templates, to appropriately address customer concerns and increase the potential for repeat business. Online Format—Improving Customer Service is a 4-hour interactive virtual class for up to 20 people. Register for this class and you will be sent ONLINE login instructions prior to the class date. Improving Communications brought our organization to realize how important our employees—our people—are to Baystate Dental. By helping us to develop a more thoughtful and sensitive nature, we now relate better with each other and our patients. Dr. Kevin Coughlin, DMD, FAGD, MBABaystate Dental

FRONT-LINE COMMUNICATION AFFECTS PUBLIC PERCEPTION OF EVERY COMPANY. This training is designed to help organize ideas and communicate clearly. As a result of this session, you will be able to be more concise and communicate with conviction. You will be more productive, increase performance satisfaction, and create a true dialogue with your audience. For professionals who must meet the needs of the public, these areas of development are the right thing. Improved communications means increased internal and external customer satisfaction. Attendees will be able to: Write clearly, creating an greater public perception of expertise; Be more efficient with written communication, reducing wasted time and adding to profitability; and Craft concise, rapport-building written messages for internal and external customers, increasing productivity and forging a more pleasant workplace environment.   TOPICS Benefits of using email Purpose of E-mail Steps to take before writing Inflection in written messages Effects of instant messaging and text messaging Basic E-mail Plans Subject Lines Paragraph Structure Details Summary of Problem Use of CC and BCC TYPING IN ALL CAPS IS YELLING! Proofreading   Online Format—Email Etiquette is a 90-minute interactive virtual class. Register for this class and you will be sent ONLINE login instructions prior to the class date. Thank you very much for the wonderful and informative session. The audience was totally engaged and interested in your presentation. I want to congratulate you on a job superbly done and for all the effort that went into making this a successful seminar. Janet Riesel, Chair – Career Planning & Professional Development SIGHuman Resources Association of New York

Gain advanced cleaning skills with the Level 5 Certificate in Cleaning. Elevate your expertise, ensuring top-notch cleanliness standards in professional environments.

Enhance your cleaning, housekeeping, and maintenance skills with our British Cleaning, Housekeeping, and Maintenance Level 5 Diploma. Ideal for professional cleaners, housekeepers, maintenance workers, facility managers, and more.

Advance your career in facility management with this Cleaning Supervisor course. Gain essential skills in team leadership, quality control, and maintaining hygiene standards.