33 Delegation courses delivered Live Online

Duration 1 Days 6 CPD hours Time management training most often begins with setting goals. These goals are recorded and may be broken down into a project, an action plan, or a simple task list. Activities are then rated based on urgency and importance, priorities assigned, and deadlines set. This process results in a plan with a task list or calendar of activities. Routine and recurring tasks are often given less focus to free time to work on tasks that contribute to important goals. This entire process is supported by a skill set that should include personal motivation, delegation skills, organization tools, and crisis management. 1 - GETTING STARTED * Icebreaker * Housekeeping Items * The Parking Lot * Workshop Objectives 2 - SETTING SMART GOALS * The Three P?s * The SMART Way * Prioritizing Your Goals * Visualization 3 - PRIORITIZING YOUR TIME * The 80/20 Rule * The Urgent/Important Matrix * Being Assertive 4 - PLANNING WISELY * Creating Your Productivity Journal * Maximizing the Power of Your Productivity Journal * The Glass Jar: Rocks, Pebbles, Sand, and Water * Chunk, Block, and Tackle * Ready, Fire, Aim! 5 - TACKLING PROCRASTINATION * Why We Procrastinate * Nine Ways to Overcome Procrastination * Eat That Frog! 6 - CRISIS MANAGEMENT * When the Storm Hits * Creating a Plan * Executing the Plan * Lessons Learned 7 - ORGANIZING YOUR WORKSPACE * De-Clutter * Managing Workflow * Dealing with E-mail * Using Calendars * 8 - DELEGATING MADE EASY * When to Delegate * To Whom Should You Delegate? * How Should You Delegate? * Keeping Control * The Importance of Full Acceptance 9 - SETTING A RITUAL * What is a Ritual? * Ritualizing Sleep, Meals, and Exercise * Example Rituals * Using Rituals to Maximize Time 10 - MEETING MANAGEMENT * Deciding if a Meeting is Necessary * Using the PAT Approach * Building the Agenda * Keeping Things on Track * Making Sure the Meeting Was Worthwhile 11 - ALTERNATIVES TO MEETINGS * Instant Messaging and Chat Rooms * Teleconferencing * E-mail Lists and Online Groups * Collaboration Applications 12 - WRAPPING UP * Words from the Wise * Review of Parking Lot * Lessons Learned * Completion of Action Plans and Evaluations ADDITIONAL COURSE DETAILS: Nexus Humans Time Management training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Time Management course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

This programme will guide your team of up to 12 people toward delegating more effectively. The 3 part series of digital self-paced and instructor-led content explores how you can utilise practical frameworks to elevate productivity and performance. By identifying the styles of delegation that are commonly used, you will create an optimal strategy for successful delegation. During the facilitated live session there will be the opportunity to share best practice and discuss planned application to your role.

Duration 1 Days 6 CPD hours This course is intended for This course is intended for individuals who desire to supervise others more effectively. Overview Upon successful completion of this course, students will be equipped to supervise others more effectively and efficiently, contributing to job satisfaction and productivity. In this course, students will develop the skills required to be more efficient and proficient supervisors. 1 - GETTING STARTED * Icebreaker * Housekeeping Items * The Parking Lot * Workshop Objectives 2 - SETTING EXPECTATIONS * Defining the Requirements * Identifying Opportunities for Improvement and Growth * Setting Verbal Expectations * Putting Expectations in Writing 3 - SETTING GOALS * Understanding Cascading Goals * The SMART Way * Helping Others Set Goals 4 - ASSIGNING WORK * General Principles * The Dictatorial Approach * The Apple-Picking Approach * The Collaborative Approach 5 - DEGREES OF DELEGATION * Level One: Complete Supervision * Level Two: Partial Supervision * Level Three: Complete Independence 6 - IMPLEMENT DELEGATION * Deciding to Delegate * To Whom Should You Delegate? * Providing Instructions * Monitoring the Results * Troubleshooting Delegation 7 - PROVIDING FEEDBACK * Characteristics of Good Feedback * Feedback Delivery Tools * Informal Feedback * Formal Feedback 8 - MANAGING YOUR TIME * The 80/20 Rule * Prioritizing with the Urgent-Important Matrix * Using a Productivity Journal * Using Routines and Rituals to Simplify Your Workday 9 - RESOLVING CONFLICT * Using a conflict Resolution Process * Maintaining Fairness * Seeking help from Within the Team * Seeking Help for Outside the Team 10 - TIPS FOR SPECIAL SITUATIONS * What to Do If You?ve Been Promoted from within the Team * What to Do If You're Leading a Brand New Team * What to Do if You're Taking on an Established Team 11 - A SURVIVAL GUIDE FOR THE NEW SUPERVISOR * Ask the Right Questions of the Right People * Go to Gemba * Keep Learning 12 - WRAPPING UP * Words from the Wise * Review of Parking Lot * Lessons Learned * Completion of Action Plans and Evaluations

This 2 day course is ideal for Team Leaders and Managers who have had little or no training in the role where they have to lead a team and take on management responsibilities. It will give them confidence and the skills to take decisions and get the best performance from their team. The most popular of our management training courses, the First Line Management course is specifically for people who are new to a management position or who are about to undertake a management position and have had no formal management training. Anyone who is new to a management or supervisory position will benefit from this course. Run over two days, the syllabus of the First Line Management course will cover a wide range of topics to give new or inexperienced managers a firm understanding of the foundations needed to begin their journey as a manager. It includes units on effective communication, managing your team, managing yourself, delegating, setting objectives, effective planning and personal development. -------------------------------------------------------------------------------- COURSE SYLLABUS MODULE ONE ROLE ASSESSMENT AND PERSONAL DEVELOPMENT PLANNING * Understanding roles and responsibilities * Outline framework of management * Taking the step into management * Identifying personal development needs and planning MODULE TWO EFFECTIVE COMMUNICATION SKILLS * Communicating to be effective - how and what to communicate * Designing effective questioning techniques and listening actively * Non-verbal communication * Dealing with, and responding to, differing communication styles MODULE THREE MANAGING YOURSELF * Use of planning tools and techniques * Dealing with time stealers and interruptions * Learn how to delegate effectively MODULE FOUR MANAGING YOUR TEAM * Understanding different management styles and how to use them * Recognising performance management * Setting expectations and clearly defining roles and responsibilities * Pinpointing performance and motivating your team/individuals * Learning the management actions required to maintain team effectiveness * Team dynamics and looking at individual behaviour within teams -------------------------------------------------------------------------------- FIRST LINE MANAGEMENT COURSE Management is the efficient, effective and economic use of resources to achieve results with and through the efforts of other people. Leadership – a definition Inspiring others to follow your lead by creating a compelling vision of the future, whereby targets are not merely achieved, but are surpassed . Leadership – a definition Inspiring others to follow your lead by creating a compelling vision of the future, whereby targets are not merely achieved, but are surpassed . The Role of the First Line Manager as ‘Leader'. First Line Managers have Leadership responsibilities – this is often the biggest challenge for Team Leaders and Supervisors who have to adapt from performing a task to motivating a team. At the beginning of the 21st century, the most powerful sources of growth, employment and wealth creation are found in innovation-driven industries. As a result, organisational leaders face a whole new set of challenges. They have to change and will increasingly need to rely on the knowledge, skills, experience and judgement of all their people. Organisational leaders will need to place less emphasis on traditional structures and control, and concentrate on five key priorities: . Five Key Priorities . * using strategic vision to motivate and inspire * empowering employees at all levels * accumulating and sharing internal knowledge * gathering and integrating external information * challenging the status quo and enabling creativity Using Strategic Vision. Effective leaders will develop a strategic vision that is clear and compelling, and communicate it in a way that gives a real sense of purpose and direction. A powerful vision is clear about direction and objectives, proactive in its approach, but allows room for flexibility about the means of achievement. A powerful vision is important because it is one way of linking the present to a desirable future. The role of strategic planning is then to map out a path to achieve that vision. However, visionary thinking should not be the exclusive province of the organisation's top executives. Successful leaders will encourage participation in the formulation of a strategic vision that offers different perspectives and encourages commitment. It is also important to empower employees with the responsibility and authority to implement the vision. . Empowering Employees. Some people have proposed the view that the great leader is a great servant [2]. Certainly, many organisations believe that an environment based on trust will produce better results than one of rules, regulation and hierarchy. This means that leaders will increasingly have to respond to their employees' needs and take on some unaccustomed roles, such as coach, teacher, information provider, facilitator, listener or supporter. But for empowerment to work, organisations will have to share information and knowledge far more than they have done in the past. This will certainly include First Line Managers . Challenging the status quo and enabling creativity. There are a number of ways in which effective First Line Managers can challenge the status quo and enable creativity: . Facilitate ‘constructive dissent', i.e. encourage people to question openly a manager's perspective without fear of retaliation. An interesting example of this is at Motorola, where employees can file a ‘minority report' and lodge a different point of view to their immediate First Line Manager on a business issue.Foster a culture that encourages risk-taking.Create a sense of urgency by producing a compelling picture of the risks of not changing. To summarise, successful First Line Managers will be those that are proactive both in facilitating organisational learning and encouraging positive adaptation to external changes. . A 2 day First Line Manager Course will accelerate the process for Team Leaders and Supervisors to reach a high level of competence and confidence in the Leadership role they have . -------------------------------------------------------------------------------- SAMPLE EXERCISES Our range of bespoke First Line Manager modules works wonders! The course outlines may look as you'd expect - but the content, approach and effect is very much greater than expectations. We have a very large library of innovative exercises that are highly effective in capturing and embedding the learning points in a practical way. Following each exercise - that may be aligned to a 'Financial Theme' - they are debriefed fully and related to how the learning can to be applied back in the work-place. They are also really great fun!! Here are some template modules and sample exercises designed to embed the learning in a motivational and memorable way:- SAMPLE 'ICE-BREAKER' EXERCISE - NUMBER CRUNCH The team must be effectively led and motivated to work as one to reach their objective of visiting each location in a short period of time. Debrief - Leadership and co-ordination, strategy and planning, adapting approach, decision making & control SAMPLE EXERCISE - THROUGH THE HOOP Taking the full team through the 'hoop' within the 'stretching' time limit is likely to exceed the group's own self-limitations. TIME MANAGEMENT SAMPLE EXERCISE - CONES This task requires the team to take a numbered tower of 5 cones from point 'A' to 'B' in a specific order; this will have to meet the criteria outlined in the brief. The option of 'C' is vital to achieve the results. Debrief: * Stepping back for overview * Planning disciplines * Time-budgeting * Skills audit for delegation HANDLING CONFLICT SAMPLE EXERCISE - CAVE RESCUE * Requires that the group make some difficult choices and then hold a press conference to justify their decisions while under scrutiny and criticism. This also displayed some required leadership learning; notably that a unified leadership team is crucial to gain commitment and confidence and also how vital it is to plan for any communication that will involve some sort of conflict. * Handling Conflict and maintaining control in a professional manner are key debriefing points from this exercise. COMMUNICATION, NEGOTIATION & INFLUENCE SAMPLE EXERCISE - RED & WHITE There is a specific time managed agenda and itinerary, which puts the group under pressure. The key challenge is for the sub-groups to maximise the commercial value from the task, however there is always a great danger that the individuals attempt to gain financial progress at the expense of the other group! Debriefing Points: * Engaging the other group to 'buy-in' to collaboration * Commercial consequences when collaboration is lacking or difficult * Effective communication and influence across barriers GLOBAL THINKING & BUSINESS MIND-SET SAMPLE EXERCISE - DRAGON'S DEN The delegation is split into 2 -3 groups - each with a specific product or service to win the Dragons' investment. (A specialised Toy; A unique Team Building Training programme; An eBook Library; An innovative soft-ware package for the Retail Industry Sector. They have to also present to the Dragon's Den their business case for feedback and negotiate with the Dragons to gain either an 'I'm in' or an 'I'm out' reply. Debrief: * Global business potential * Supply Chain appreciation * Commercial framework PERFORMANCE MANAGEMENT SAMPLE EXERCISE - JUGGLING The group will be asked to set their own team target of how many 'issues' (balls) they can manage at one time. This involves devising a sequence between the group to achieve maximum results without making any mistakes. We introduce different balls which represent different degrees of complexity, challenging the group's preparation and approach to a variety 'team members' needs. Debrief: * How to maintain focus when pressure is applied * Ensuring effective communication * Clarifying the approach for dealing with the unexpected * Setting expectations and reviewing delivery * Treating every team member as an individual PRIORITISATION & ORGANISATION SAMPLE EXERCISE - LABYRINTH This activity requires the group to solve a number of tasks through verbal communication only, but they will be forbidden to write any information down or make any gestures using their hands. They will each be provided with a great deal of different pieces of data that has to be assimilated within an increasingly pressurised time-scale. The material also contains distracting and misleading 'red-herrings'. The task requires delegates to keep focussed on the 'critical path' and be very organised in order to meet the dead-line. Debrief: * Rigour of planning - SMART * Prioritising through ambiguity * Time budgeting * Assigning roles & responsibilities to break down volume of material * The value of keeping accurate records -------------------------------------------------------------------------------- IN-HOUSE & CLASSROOM COURSES AVAILABLE ONLINE We have developed an alternative to traditional face-to-face training that continues to provide a full learning experience, and allows delegates to learn effectively whilst self-isolating from home. This is how it looks: Delegates booked on Classroom and In-House courses will continue to have access to their trainer online throughout the days that the course is booked to run. Prior to a delegate's course start date, they will be enrolled on our e-learning platform (in partnership with BCF Group [https://www.thebcfgroup.co.uk/management-training/first-line-manager-course.php]) for the course they are booked on to. They will also be given contact information for their trainer, and details of how to access the online workshops. Delegates will not require any special IT equipment. A desktop computer, laptop, tablet, or a mobile phone with internet and audio capability is all that is required. Delegates taking ILM Qualifications will then proceed to the book review, video review and work based assignments with 12 months tutor support as appropriate, and in line with our previous arrangements. We hope you agree that this blended learning experience represents the safest way to continue supporting our clients and delegates during the Coronavirus disruption. -------------------------------------------------------------------------------- IN-HOUSE COURSES This is our own management training course which has been developed and refined over the many years we have been providing it to delegates from organisations in virtually every industry. This means that the course syllabus is flexible and can be tailored to the specific requirements of a new first line manager or managers, making it ideal for companies or organisations who require an in-house first line management training course which is attended by a number of current or potential managers. -------------------------------------------------------------------------------- SCHEDULED COURSES A one day version of this First Line Management course is available as an Open Course delivered at our partner, the BCF's Training suites in Nottingham and Reading from the following scheduled dates... CLASSROOM COURSE - NOTTINGHAM (NG12 4DG) Classroom training courses enable you to benefit from having the tutor and other delegates right there in the room with you. Face-to-face training sessions are one of the best ways to learn, as it is easy to ask questions and have group discussions. Cost: £595 + vat * 16 October 2023 * 09 January 2024 * 11 March 2024 CLASSROOM COURSE - READING (RG41 5QS) Classroom training courses enable you to benefit from having the tutor and other delegates right there in the room with you. Face-to-face training sessions are one of the best ways to learn, as it is easy to ask questions and have group discussions. Cost: £595 + vat * 07 December 2023 * 15 February 2024 * 14 May 2024 ZOOM™ COURSE Attending a course via Zoom videoconferencing gives you all of the benefits of classroom training without the need to leave your home or office. You still benefit from a real tutor facilitating the programme, and the content is exactly the same. Cost: £495 + vat * 11 September 2023 * 04 December 2023 * 13 March 2024 -------------------------------------------------------------------------------- DICKSON TRAINING LTD Founded in 1985 in Yorkshire, we have built an impressive and loyal client base. Our partnerships are built by consistently delivering outstanding development solutions and working in close collaboration with our clients, resulting in us becoming a leading UK and international training provider.

Duration 2 Days 12 CPD hours This course is intended for This class has something for everything, from beginners who wish to customise their data entry forms in SharePoint right up to advanced users who need to use advanced formulas to deliver more bespoke actions to their apps. Overview After taking this course, students will be able to: - Understand when to use PowerApp. - Describe the components of PowerApps and their correct use. - Create PowerApps from existing data sources. - Brand PowerApps. - Customize PowerApps beyond just using the automated wizards. - Connect to a range of data sources from Excel to Azure SQL. - Understand the difference between canvas apps and model-driven apps. - Integrate PowerApps with other Office 365 systems ? including Teams and SharePoint Online. - Administer and Maintain PowerApps Students will be taught how to design, test and publish new apps that work with a variety of data sources. We will take users through a selection of well-crafted lessons to help them build new applications for their business. 1 - AN INTRODUCTION TO POWERAPPS * What is PowerApps? * The benefits of apps * How to get PowerApps * Canvas Apps and Model-Driven Apps * License Options and Costs * Discover PowerApps with Templates * Lab 1: Introduction to PowerApps 2 - GETTING STARTED WITH POWERAPPS * Building a new app from a data source * Add, edit and remove controls * Intro to Formulas * Testing an app * App Settings * Publish and Share Apps * Version History and Restore * PowerApps Mobile App * Lab 1: Getting Started 3 - BRANDING AND MEDIA * Less is more * Duplicate Screens * Fonts * Screen Colours and Matching Colours * Screen Backgrounds * Buttons and Icons * Hide on Timer * Size and Alignment by reference * Show and Hide on Timer * Lab 1: Branding and Media 4 - POWERAPPS CONTROLS * Text Controls for Data Entry and Display * Controls ? Drop downs, combo box, date picker, radio button and more * Forms ? Add and edit data in underlying data sources quickly * Charts ? present information in pie, line and bar charts * Lab 1: Build Apps from Blank 5 - DATA SOURCES AND LOGIC * Data Storage and Services * How do I decide which database to use? * Connect to on-premises data - Gateway * What is Delegation? * Specific Data Examples * Displaying Data * Lab 1: Data Source and Logic 6 - MODEL-DRIVEN APPS * What is a model-driven app? * Where will my data be stored? * How do create a model-driven app * Canvas vs model-driven summary * Lab 1: Model-Driven App 7 - POWERAPP INTEGRATION * Embed PowerApps in Teams * Embed PowerApps in SharePoint Online * Start a Flow from a PowerApp * Lab 1: PowerApp Integration 8 - ADMINISTRATION AND MAINTENANCE OF POWERAPPS * Identify which users have been using PowerApps * Reuse an app in another location (move from testing or development to production) * Review app usage * Prevent a user from using PowerApps * Manage environments * Lab 1: Administration and Maintenance ADDITIONAL COURSE DETAILS: Nexus Humans 55265 Microsoft PowerApps training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the 55265 Microsoft PowerApps course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 3 Days 18 CPD hours This course is intended for New managers wanting to become skilled in their management roles will benefit from this course Overview Describe the roles that a manager has in an organization Identify and nurture talent in your team Build a management vision for success Create strategies to motivate and empower your team Combine leadership qualities and influence skills to motivate your team Plan and manage effective meetings In this course, students will learn how to confidently acquire and build these skills through relevant discussions, team and individual activities. Private classes on this topic are available. We can address your organization?s issues, time constraints, and save you money, too. Contact us to find out how. 1. THE MANAGER\'S ROLE * Distinguishing a Manager\'s Role from Function Understanding Interpersonal, Informational, and Decision Roles 2. BUILDING A SHARED VISION * Defining a Shared Vision Building a Strong Vision Creating and Communicating a Vision Statement Identifying Benefits of Your Vision 3. LEADERSHIP AND INFLUENCE * Identifying the Characteristics and Qualities of a Leader Modeling the Way and Enabling Others to Act Encouraging Your Inner Innovator and Mastering the Art of Persuasion Creating Mutual Respect Effectively Communicating and Reasoning with Others 4. NURTURING TALENT * Calibrating Talent Finding and Nurturing the Attributes that Meet Your Requirements Articulating Culture and Hiring for a Cultural Fit Looking to the Future - Developing and Executing a Plan Succession Planning Creating and Fostering Employee Engagement Coaching, Training, and Development 5. DELEGATION AND EMPOWERMENT * Working with Workgroups and Teams Delegating Progress Tracking and Reviewing Results 6. BUILDING A BETTER MEETING * Planning and Preparing a Meeting Identifying Proper Participants Creating an Agenda Evaluating the Use of Technology ADDITIONAL COURSE DETAILS: Nexus Humans Evolving into the Manager Role training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Evolving into the Manager Role course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 4 Days 24 CPD hours This course is intended for This course is for the Identity and Access Administrators who are planning to take the associated certification exam, or who are performing identity and access administration tasks in their day-to-day job. This course would also be helpful to an administrator or engineer that wants to specialize in providing identity solutions and access management systems for Azure-based solutions; playing an integral role in protecting an organization. The Microsoft Identity and Access Administrator course explores how to design, implement, and operate an organization?s identity and access management systems by using Microsoft Entra ID. Learn to manage tasks such as providing secure authentication and authorization access to enterprise applications. You will also learn to provide seamless experiences and self-service management capabilities for all users. Finally, learn to create adaptive access and governance of your identity and access management solutions ensuring you can troubleshoot, monitor, and report on your environment. The Identity and Access Administrator may be a single individual or a member of a larger team. Learn how this role collaborates with many other roles in the organization to drive strategic identity projects. The end goal is to provide you knowledge to modernize identity solutions, to implement hybrid identity solutions, and to implement identity governance. Prerequisites * SC-900T00: Microsoft Security, Compliance, and Identity Fundamentals * AZ-104T00 - Microsoft Azure Administrator 1 - EXPLORE IDENTITY IN MICROSOFT ENTRA ID * Explain the identity landscape * Explore zero trust with identity * Discuss identity as a control plane * Explore why we have identity * Define identity administration * Contrast decentralized identity with central identity systems * Discuss identity management solutions * Explain Microsoft Entra Business to Business * Compare Microsoft identity providers * Define identity licensing * Explore authentication * Discuss authorization * Explain auditing in identity 2 - IMPLEMENT INITIAL CONFIGURATION OF MICROSOFT ENTRA ID * Configure company brand * Configure and manage Microsoft Entra roles * Configure delegation by using administrative units * Analyze Microsoft Entra role permissions * Configure and manage custom domains * Configure tenant-wide setting 3 - CREATE, CONFIGURE, AND MANAGE IDENTITIES * Create, configure, and manage users * Create, configure, and manage groups * Configure and manage device registration * Manage licenses * Create custom security attributes * Explore automatic user creation 4 - IMPLEMENT AND MANAGE EXTERNAL IDENTITIES * Describe guest access and Business to Business accounts * Manage external collaboration * Invite external users - individually and in bulk * Demo - manage guest users in Microsoft Entra ID * Manage external user accounts in Microsoft Entra ID * Manage external users in Microsoft 365 workloads * Implement and manage Microsoft Entra Verified ID * Configure identity providers * Implement cross-tenant access controls 5 - IMPLEMENT AND MANAGE HYBRID IDENTITY * Plan, design, and implement Microsoft Entra Connect * Implement manage password hash synchronization (PHS) * Implement manage pass-through authentication (PTA) * Demo - Manage pass-through authentication and seamless single sign-on (SSO) * Implement and manage federation * Trouble-shoot synchronization errors * Implement Microsoft Entra Connect Health * Manage Microsoft Entra Health 6 - SECURE MICROSOFT ENTRA USERS WITH MULTIFACTOR AUTHENTICATION * What is Microsoft Entra multifactor authentication? * Plan your multifactor authentication deployment * Configure multi-factor authentication methods 7 - MANAGE USER AUTHENTICATION * Administer FIDO2 and passwordless authentication methods * Explore Authenticator app and OATH tokens * Implement an authentication solution based on Windows Hello for Business * Deploy and manage password protection * Configure smart lockout thresholds * Implement Kerberos and certificate-based authentication in Microsoft Entra ID * Configure Microsoft Entra user authentication for virtual machines 8 - PLAN, IMPLEMENT, AND ADMINISTER CONDITIONAL ACCESS * Plan security defaults * Plan Conditional Access policies * Implement Conditional Access policy controls and assignments * Test and troubleshoot Conditional Access policies * Implement application controls * Implement session management * Implement continuous access evaluation 9 - MANAGE MICROSOFT ENTRA IDENTITY PROTECTION * Review identity protection basics * Implement and manage user risk policy * Monitor, investigate, and remediate elevated risky users * Implement security for workload identities * Explore Microsoft Defender for Identity 10 - IMPLEMENT ACCESS MANAGEMENT FOR AZURE RESOURCES * Assign Azure roles * Configure custom Azure roles * Create and configure managed identities * Access Azure resources with managed identities * Analyze Azure role permissions * Configure Azure Key Vault RBAC policies * Retrieve objects from Azure Key Vault * Explore Microsoft Entra Permissions Management 11 - PLAN AND DESIGN THE INTEGRATION OF ENTERPRISE APPS FOR SSO * Discover apps by using Microsoft Defender for Cloud Apps and Active Directory Federation Services app report * Configure connectors to apps * Design and implement app management roles * Configure preintegrated gallery SaaS apps * Implement and manage policies for OAuth apps 12 - IMPLEMENT AND MONITOR THE INTEGRATION OF ENTERPRISE APPS FOR SSO * Implement token customizations * Implement and configure consent settings * Integrate on-premises apps with Microsoft Entra application proxy * Integrate custom SaaS apps for single sign-on * Implement application-based user provisioning * Monitor and audit access to Microsoft Entra integrated enterprise applications * Create and manage application collections 13 - IMPLEMENT APP REGISTRATION * Plan your line of business application registration strategy * Implement application registration * Register an application * Configure permission for an application * Grant tenant-wide admin consent to applications * Implement application authorization * Manage and monitor application by using app governance 14 - PLAN AND IMPLEMENT ENTITLEMENT MANAGEMENT * Define access packages * Configure entitlement management * Configure and manage connected organizations * Review per-user entitlements 15 - PLAN, IMPLEMENT, AND MANAGE ACCESS REVIEW * Plan for access reviews * Create access reviews for groups and apps * Create and configure access review programs * Monitor access review findings * Automate access review management tasks * Configure recurring access reviews 16 - PLAN AND IMPLEMENT PRIVILEGED ACCESS * Define a privileged access strategy for administrative users * Configure Privileged Identity Management for Azure resources * Plan and configure Privileged Access Groups * Analyze Privileged Identity Management audit history and reports * Create and manage emergency access accounts 17 - MONITOR AND MAINTAIN MICROSOFT ENTRA ID * Analyze and investigate sign-in logs to troubleshoot access issues * Review and monitor Microsoft Entra audit logs * Export logs to third-party security information and event management system * Analyze Microsoft Entra workbooks and reporting * Monitor security posture with Identity Secure Score

Duration 3 Days 18 CPD hours This course is intended for IT Professionals who expect to or who have recently transitioned into a management role will benefit from this course. Overview Make a smooth transition into management Develop your authentic leadership style Engage and empower staff to achieve excellence Build high-performing, collaborative teams Apply delegation best practices Attract and retain great staff From developing an inspiring vision and empowering members to reach it, to meeting deadlines, and evaluating results. This course will teach students the skills and behaviors needed to successfully transition into an IT manager role. Private classes on this topic are available. We can address your organization?s issues, time constraints, and save you money, too. Contact us to find out how. 1. MAKING THE TRANSITION INTO LEADERSHIP * Defining Success * Developing Leadership Competencies * Acting as Leader, Liaison, Figurehead. Monitor, Disseminator, and Spokesperson * Allocating Resources * Acting Entrepreneurially * Negotiating and Handling Disturbances 2. BUILDING TRUST, ENGAGEMENT AND INVOLVEMENT * Applying SCARF * Leading by Example with the 5 Components of Emotional Intelligence - Self-Awareness, Self-Regulation, Motivation, Empathy, and Social Skill * Engaging, Involving, and Motivating Others * The 4 Disciplines of Motivation - Behavioral, Cognitive, Psychodynamic, and Humanistic * Working with Differing Personality Styles * Developing Your Leadership Psychological Toolkit * Discovering and Meeting Stakeholder Expectations 3. COLLABORATION & TEAMS * Creating, Facilitating, and Maintaining Teams * Building a Team through Culture, Human to Human Relationships, Effective Communication, and Setting and Meeting Goals & Objectives * Modern, Autonomous, Self-Organizing, and Cross-Functional Teams 4. BUILDING PEOPLE WITH CHALLENGING WORK * Willingness to Delegate * Delegating Successfully - Preparing and Researching, Clarifying the Intent of the Task, Planning Your Delegation, Delegating Responsibility and Empowering Your Staff to Take Action, and Providing Ongoing Support and Oversight 5. ATTRACTING AND KEEPING GREAT PEOPLE * Managing Performance * Knowing Your Staff * Checking Assumptions * Engaging Your Team * Leading and Coaching for Success * Managing Disruption

Effective Personal Productivity will help you in four crucial areas: Become highly organised and effective in your own area of day-to-day responsibility. Set and track personal and team goals, manage priorities and hit project deadlines. Improve delegation and communication skills, ensuring the right work is done the right way by the right people. Identify areas for continual improvement in and outside of work and implement strategies to maintain a healthy, well-balanced life.

DNS TRAINING COURSE DESCRIPTION This three-day hands on DNS training course studies both the UNIX BIND and the Microsoft (MS DNS) implementations. The course starts with the big picture of how DNS works, then client configuration. Primary and secondary servers are then configured, progressing to DDNS, subdomains and security issues. Hands on sessions follow all sections ensuring that troubleshooting techniques are used throughout the course. Students choose whether to use Windows or UNIX for the hands on sessions. WHAT WILL YOU LEARN * Describe the architecture of DNS. * Explain how DNS works. * Install, configure, maintain and troubleshoot DNS DNS TRAINING COURSE DETAILS * Who will benefit: Technical staff wanting to learn DNS including: Network personnel System administrators. * Prerequisites: UNIX Fundamentals (or Windows knowledge). TCP/IP foundation for engineers. * Duration 3 days DNS TRAINING COURSE CONTENTS * What is DNS? Hostnames, Name resolution, host files, host file problems, What is DNS? The DNS namespace, TLDs, gTLDs, registering domains, Nameservers, how DNS works. Hands on Testing DNS servers on the Internet. * DNS clients Ways to use DNS, dynamic and static configuration, multiple nameservers, domain name, searchlist, resolution issues, testing the configuration. Hands on Client configuration. * DNS server software Implementations, Microsoft, BIND, daemons and services, installation, starting and stopping servers. Hands on Setting up a DNS server. * DNS zone files What is a zone, Zone file overview, Forward zones, Reverse zones, Resource records, A records, PTR, CNAME, Root hints, local zone file. BIND and Microsoft configuration. Hands on Server configuration files. * NS and applications MX records, Mail server load balancing, SPF, SRV records, VoIP and SRV, Microsoft and SRV, NAPTR. Hands on Testing records with dig and nslookup. * DNS slaves and other servers DNS server types, Server resilience, Slaves, Zone transfers, SOA records, Serial numbers, recommendations, polling based zone transfers, NOTIFY, AD integration, DNS caching, Negative caching, TTL, Caching only servers. Hands on Masters, slaves and zone transfers. * The DNS protocol The DNS stack, DNS port numbers, DNS queries, The DNS header, header section format, question format, other section format. Hands on Troubleshooting DNS with Wireshark. * Dynamic DNS DHCP, DDNS, IXFR, WINS integration. Hands on Dynamic DNS. * Subdomains Root servers, root server selection, Authority, delegation, NS records, subdomain with and without delegation, reverse delegation. Hands on Delegation, setting up a subdomain server. * DNS security Restricting queries, DNS and firewalls, Split DNS, forwarders, internal root servers, the use of proxy servers, DNSSEC, TSIG. Hands on Hardening a DNS server. * DNS and IPv6 What is IPv6, IPv6 addressing, IPv6 DNS issues, AAAA, IPv6 reverse delegation. * Troubleshooting DNS Problem solving, DNS troubleshooting, Zone file checking, Some common errors, Log files, tools, nslookup, dig, host, DNS design, performance, load balancing. Hands on Putting it all together. * Summary Useful books, Internet sites, RFCs. * Appendix: ENUM What is ENUM, How ENUM works, NAPTR.