Name: Agile Project Management Foundation and Practitioner
Price: 409 GBP
Availability: InStock

<p><strong>Ecommerce Management Level 3 Training</strong> Course provides vital insights into the dynamic world of online commerce. In today's digital landscape, where Ecommerce reigns supreme, mastering these skills is paramount. This course equips learners with comprehensive knowledge, spanning from understanding Ecommerce fundamentals to honing marketing strategies and transaction management.</p><p>With modules covering essential areas like Ecommerce strategy, customer service, marketing, and analytics, graduates emerge equipped to navigate the complexities of online business. In the UK, where the Ecommerce sector is burgeoning, the demand for skilled professionals is high. Possessing this certification opens doors to various job opportunities, <strong>with salaries ranging from £25,000 to £45,000 per annum</strong> depending on experience and expertise.</p><p>The advantages of this <strong>Ecommerce Management Level 3 Training</strong><strong>course </strong>are manifold, especially as Ecommerce continues to grow, <strong>with a projected increase of 15% annually</strong>. Mastering Ecommerce management ensures relevance and competitiveness in the ever-evolving digital marketplace.</p><p><strong>Key Features:</strong></p><ul><li>CPD Certified Ecommerce Management Course</li><li>Free Certificate from Reed</li><li>CIQ Approved Ecommerce Management Course</li><li>Developed by Specialist</li><li>Lifetime Access</li></ul><p><strong>Course Curriculum:</strong></p><ul><li><strong>Module 01:</strong> Introduction To Electronic Commerce</li><li><strong>Module 02: </strong>Ecommerce Strategy And Implementation</li><li><strong>Module 03:</strong> Customer Service</li><li><strong>Module 04:</strong> Products, Brands, And Services</li><li><strong>Module 05:</strong> Content Planning And Production</li><li><strong>Module 06:</strong> Use Of Social Networks</li><li><strong>Module 07:</strong> Marketing</li><li><strong>Module 08:</strong> Creating An Engaging User Experience</li><li><strong>Module 09:</strong> Transaction Management</li><li><strong>Module 10:</strong>Ecommerce Analytics</li></ul><p><strong>Learning Outcomes:</strong></p><ul><li>Analyze Ecommerce strategies for effective implementation and growth.</li><li>Develop customer service techniques tailored for online businesses.</li><li>Craft compelling content plans aligned with brand and product strategies.</li><li>Utilize social networks to enhance brand visibility and engagement.</li><li>Implement transaction management systems to ensure smooth online operations.</li><li>Interpret Ecommerce analytics to make data-driven business decisions.</li></ul><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        10 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><li>
                                        <h3>
                                            
                                                Ecommerce Management Level 3 Training <span>2:06:10</span>
                                                <span></span>
                                            
                                        </h3>
                                        <ul id="section1">
                                                <li>
                                                        
                                                    <span>1: Module 01: Introduction To Electronic Commerce</span>

                                                        <span>Preview</span>
                                                    
                                                    <span>12:03</span>

                                                        
                                                                                                                                                                                                            </li>
                                                <li>
                                                    <span>2: Module 02: E-Commerce Strategy And Implementation</span>

                                                    <span>14:03</span>

                                                        
                                                                                                                                                                                                            </li>
                                                <li>
                                                    <span>3: Module 03: Customer Service</span>

                                                    <span>13:26</span>

                                                        
                                                                                                                                                                                                            </li>
                                                <li>
                                                    <span>4: Module 04: Products, Brands, And Services</span>

                                                    <span>19:14</span>

                                                        
                                                                                                                                                                                                            </li>
                                                <li>
                                                    <span>5: Module 05: Content Planning And Production</span>

                                                    <span>08:07</span>

                                                        
                                                                                                                                                                                                            </li>
                                                <li>
                                                    <span>6: Module 06: Use Of Social Networks</span>

                                                    <span>09:20</span>

                                                        
                                                                                                                                                                                                            </li>
                                                <li>
                                                    <span>7: Module 07: Marketing &amp; Advertising</span>

                                                    <span>21:52</span>

                                                        
                                                                                                                                                                                                            </li>
                                                <li>
                                                    <span>8: Module 08: Creating An Engaging User Experience</span>

                                                    <span>08:07</span>

                                                        
                                                                                                                                                                                                            </li>
                                                <li>
                                                    <span>9: Module 09: Transaction Management</span>

                                                    <span>13:00</span>

                                                        
                                                                                                                                                                                                            </li>
                                                <li>
                                                    <span>10: Module 10: E-Commerce Analytics</span>

                                                    <span>05:58</span>

                                                        
                                                                                                                                                                                                            </li>
                                                <li>
                                                    <span>11: CPD Certificate - Free</span>

                                                    <span>01:00</span>

                                                                                                                                                                
                                                                                                    </li>
                                        </ul>
                                    </li><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>This Ecommerce Management Level 3 Training course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Ecommerce Management Level 3 Training. Moreover, this course is ideal for:</p><ul><li>Individuals aspiring to manage or start Ecommerce businesses.</li><li>Marketing professionals seeking to specialize in online retail management.</li><li>Entrepreneurs aiming to enhance their Ecommerce venture's performance.</li><li>Retail managers transitioning into the Ecommerce space.</li><li>Students interested in pursuing careers in online business management.</li></ul>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>There are no requirements needed to enrol into this Ecommerce Management Level 3 Training course. We welcome individuals from all backgrounds and levels of experience to enrol into this Ecommerce Management Level 3 Training course.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>After finishing this Ecommerce Management course you will have multiple job opportunities waiting for you. Some of the the following Job sectors of Ecommerce Management are:</p><ul><li>Ecommerce Manager - £30K to £60K/year.</li><li>Digital Marketing Specialist - £25K to £45K/year.</li><li>Online Merchandiser - £20K to £40K/year.</li><li>Ecommerce Analyst - £25K to £50K/year.</li><li>Customer Experience Manager - £25K to £45K/year.</li></ul>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4> Digital certificate</h4>
        <p>
            Digital certificate -
            Included
        </p>
        <h4>Reed Courses Certificate of Completion</h4>
        <p>
            Digital certificate -
            Included
        </p>
            <div><p>Will be downloadable when all lectures have been completed.</p></div>

                        </div>

Online Training Academy

Ecommerce Management Level 3 Training

General Admission

<p>Are you ready to take your career to the next level? Our Diploma on Legal Secretary and Office Skills is designed to equip you with the comprehensive knowledge and practical skills needed to excel in the dynamic legal field. This program is perfect for those seeking a rewarding career as a legal secretary or paralegal, providing you with the expertise to support legal professionals effectively.</p><p><strong>Key Features:</strong></p><ul><li>CPD Certified </li><li>Free Certificate from Reed</li><li>CIQ Approved</li><li>Developed by Specialist</li><li>Lifetime Access </li></ul><p>The Diploma on Legal Secretary and Office Skills provides learners with comprehensive training to excel in a legal office environment. Students will learn about the various roles and responsibilities within a legal workplace, focusing on ethical conduct and professional behavior. The course covers essential skills such as customer service, telephone handling, and managing meetings, ensuring students can efficiently support legal professionals. Learners will also gain proficiency in data management, record-keeping, proofreading, and editing legal documents.</p><p>Additionally, the course includes training in professional writing, understanding English law and legal systems, and specific areas of law such as family law, contract law, property law, and wills and probate. By the end of the course, students will be well-equipped with the necessary knowledge and practical skills to perform effectively as legal secretaries.</p><p><strong>Course Curriculum</strong></p><ul><li><strong>Module 01:</strong> Introduction to Legal Secretary</li><li><strong>Module 02: </strong>The Legal Workplace and Professionals</li><li><strong>Module 03: </strong>Professional Conduct and Ethics of Paralegals</li><li><strong>Module 04: </strong>Customer Service and Telephone Handling Skills</li><li><strong>Module 05: </strong>Meeting Management &amp; Minute Taking</li><li><strong>Module 06: </strong>Data Management and Record-Keeping</li><li><strong>Module 07: </strong>Document Proofreading and Editing</li><li><strong>Module 08:</strong> Professional Writing and Documents</li><li><strong>Module 09: </strong>English Law &amp; Legal Systems</li><li><strong>Module 10: </strong>Family Law and Insurance Practice</li><li><strong>Module 11: </strong>Law of Contract &amp; Law of Tort</li><li><strong>Module 12:</strong> Property Law &amp; Conveyancing Practice</li><li><strong>Module 13:</strong> Wills, Probate, Estate Law</li><li><strong>Module 14: </strong>Other Essential Skills for Secretarial Role</li></ul><p><strong>Learning Outcomes:</strong></p><ul><li>Understand the role and duties of a legal secretary.</li><li>Navigate the legal workplace and engage with professionals.</li><li>Adhere to paralegal professional conduct and ethics standards.</li><li>Deliver excellent customer service and manage telephone communications.</li><li>Efficiently organise meetings and accurately take minutes.</li><li>Manage data and maintain precise records.</li></ul><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        10 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><li>
                                        <h3>
                                            
                                                Diploma on Legal Secretary and Office Skills <span>3:48:56</span>
                                                <span></span>
                                            
                                        </h3>
                                        <ul id="section1">
                                                <li>
                                                    <span>1: Module 01: Introduction to Legal Secretary</span>

                                                    <span>12:29</span>

                                                        
                                                                                                                                                                                                            </li>
                                                <li>
                                                    <span>2: Module 02: The Legal Workplace and Professionals</span>

                                                    <span>28:03</span>

                                                        
                                                                                                                                                                                                            </li>
                                                <li>
                                                    <span>3: Module 03: Professional Conduct and Ethics of Paralegals</span>

                                                    <span>15:01</span>

                                                        
                                                                                                                                                                                                            </li>
                                                <li>
                                                    <span>4: Module 04: Customer Service and Telephone Handling Skills</span>

                                                    <span>13:22</span>

                                                        
                                                                                                                                                                                                            </li>
                                                <li>
                                                    <span>5: Module 05: Meeting Management &amp; Minute Taking</span>

                                                    <span>37:43</span>

                                                        
                                                                                                                                                                                                            </li>
                                                <li>
                                                    <span>6: Module 06: Data Management and Record-Keeping</span>

                                                    <span>08:37</span>

                                                        
                                                                                                                                                                                                            </li>
                                                <li>
                                                    <span>7: Module 07: Document Proofreading and Editing</span>

                                                    <span>12:55</span>

                                                        
                                                                                                                                                                                                            </li>
                                                <li>
                                                    <span>8: Module 08: Professional Writing and Documents</span>

                                                    <span>16:41</span>

                                                        
                                                                                                                                                                                                            </li>
                                                <li>
                                                    <span>9: Module 09: English Law &amp; Legal Systems</span>

                                                    <span>22:55</span>

                                                        
                                                                                                                                                                                                            </li>
                                                <li>
                                                    <span>10: Module 10: Family Law and Insurance Practice</span>

                                                    <span>12:29</span>

                                                        
                                                                                                                                                                                                            </li>
                                                <li>
                                                    <span>11: Module 11: Law of Contract &amp; Law of Tort</span>

                                                    <span>15:52</span>

                                                        
                                                                                                                                                                                                            </li>
                                                <li>
                                                    <span>12: Module 12: Property Law &amp; Conveyancing Practice</span>

                                                    <span>11:51</span>

                                                        
                                                                                                                                                                                                            </li>
                                                <li>
                                                    <span>13: Module 13: Wills, Probate, Estate Law</span>

                                                    <span>07:57</span>

                                                        
                                                                                                                                                                                                            </li>
                                                <li>
                                                    <span>14: Module 14: Other Essential Skills for Secretarial Role</span>

                                                    <span>12:01</span>

                                                        
                                                                                                                                                                                                            </li>
                                                <li>
                                                    <span>15: CPD Certificate - Free</span>

                                                    <span>01:00</span>

                                                                                                                                                                
                                                                                                    </li>
                                        </ul>
                                    </li><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <ul><li>Aspiring legal secretaries and administrative staff.</li><li>Individuals seeking a career in law.</li><li>Office staff needing legal office skills.</li><li>Professionals transitioning to legal environments.</li><li>Students interested in legal administrative roles.</li></ul>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <ul><li>Legal Secretary</li><li>Paralegal Assistant</li><li>Office Administrator in a legal setting</li><li>Legal Receptionist</li><li>Document Management Clerk</li><li>Conveyancing Assistant</li></ul>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Digital certificate</h4>
        <p>
            Digital certificate -
            Included
        </p>
        <h4>Reed Courses Certificate of Completion</h4>
        <p>
            Digital certificate -
            Included
        </p>
            <div><p>Will be downloadable when all lectures have been completed.</p></div>

                        </div>

Diploma on Legal Secretary and Office Skills

<p>In today's rapidly evolving global landscape, <strong>Airport Management</strong> plays a pivotal role in ensuring seamless operations and superior customer service within the aviation industry. This comprehensive course equips individuals with the necessary skills to navigate the intricate web of airport operations, from understanding the fundamental principles of Airport Management to mastering passenger terminal management and cargo logistics.</p><p>With modules covering crucial aspects like airport components, scheduling, security, and sustainability, learners gain invaluable insights into the multifaceted nature of airport operations. This knowledge not only enhances one's daily life by fostering a deeper understanding of air travel but also opens up abundant professional opportunities, particularly in the UK, where the demand for skilled Airport Management professionals is on the rise.</p><p><strong> As per industry reports, job prospects in this sector are growing by 5-7% annually</strong>, <strong>offering competitive salaries upwards of £30,000 per annum</strong>. Embracing this course not only broadens career horizons but also empowers individuals to contribute meaningfully to the thriving aviation sector.</p><p><strong>Key Features:</strong></p><ul><li>CPD Certified Airport Management Course</li><li>Free Certificate from Reed</li><li>CIQ Approved Airport Management Course</li><li>Developed by Specialist</li><li>Lifetime Access</li></ul><p><strong>Course Curriculum:</strong></p><ul><li><strong>Module 01:</strong> Introduction to Airport Management</li><li><strong>Module 02:</strong> Airport Customer Service</li><li><strong>Module 03:</strong> Passenger Terminal Management</li><li><strong>Module 04:</strong> Airport Components</li><li><strong>Module 05:</strong> Airport Peaks and Airline Scheduling</li><li><strong>Module 06:</strong> Cargo Management</li><li><strong>Module 07:</strong> Aviation Noise Control</li><li><strong>Module 08: </strong>Weather Control</li><li><strong>Module 09:</strong> Sustainable Airport Management</li><li><strong>Module 10:</strong> Security Management</li><li><strong>Module 11:</strong> Innovation and Growth</li></ul><p><strong>Learning Outcomes:</strong></p><ul><li>Understand passenger terminal operations for efficient management and organisation.</li><li>Identify and manage different airport components and their functionalities.</li><li>Analyse aviation noise sources and implement effective control measures.</li><li>Interpret weather patterns to ensure safe and efficient airport operations.</li><li>Implement sustainable practices to promote environmental responsibility in airport management.</li><li>Develop strategies to enhance airport security and foster innovation for growth.</li></ul><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        10 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><li>
                                        <h3>
                                            
                                                Airport Management Course <span>1:45:56</span>
                                                <span></span>
                                            
                                        </h3>
                                        <ul id="section1">
                                                <li>
                                                        
                                                    <span>1: Module 01: Introduction to Airport Management</span>

                                                        <span>Preview</span>
                                                    
                                                    <span>11:19</span>

                                                        
                                                                                                                                                                                                            </li>
                                                <li>
                                                    <span>2: Module 02: Airport Customer Service</span>

                                                    <span>07:52</span>

                                                        
                                                                                                                                                                                                            </li>
                                                <li>
                                                    <span>3: Module 03: Passenger Terminal Management</span>

                                                    <span>09:18</span>

                                                        
                                                                                                                                                                                                            </li>
                                                <li>
                                                    <span>4: Module 04: Airport Components</span>

                                                    <span>10:33</span>

                                                        
                                                                                                                                                                                                            </li>
                                                <li>
                                                    <span>5: Module 05: Airport Peaks and Airline Scheduling</span>

                                                    <span>12:25</span>

                                                        
                                                                                                                                                                                                            </li>
                                                <li>
                                                    <span>6: Module 06: Cargo Management</span>

                                                    <span>10:15</span>

                                                        
                                                                                                                                                                                                            </li>
                                                <li>
                                                    <span>7: Module 07: Aviation Noise Control</span>

                                                    <span>07:05</span>

                                                        
                                                                                                                                                                                                            </li>
                                                <li>
                                                    <span>8: Module 08: Weather Control</span>

                                                    <span>09:55</span>

                                                        
                                                                                                                                                                                                            </li>
                                                <li>
                                                    <span>9: Module 09: Sustainable Airport Management</span>

                                                    <span>08:51</span>

                                                        
                                                                                                                                                                                                            </li>
                                                <li>
                                                    <span>10: Module 10: Security Management</span>

                                                    <span>09:16</span>

                                                        
                                                                                                                                                                                                            </li>
                                                <li>
                                                    <span>11: Module 11: Innovation and Growth</span>

                                                    <span>08:07</span>

                                                        
                                                                                                                                                                                                            </li>
                                                <li>
                                                    <span>12: CPD Certificate - Free</span>

                                                    <span>01:00</span>

                                                                                                                                                                
                                                                                                    </li>
                                        </ul>
                                    </li><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>This Airport Management course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Airport Management. Moreover, this course is ideal for:</p><ul><li>Aspiring airport managers seeking comprehensive industry knowledge.</li><li>Professionals in aviation administration looking to advance their careers.</li><li>Individuals interested in the operational aspects of airport management.</li><li>Students pursuing careers in transportation or logistics management.</li><li>Anyone fascinated by the intricacies of managing airport operations.</li></ul>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>There are no requirements needed to enrol into this Airport Management course. We welcome individuals from all backgrounds and levels of experience to enrol into this Airport Management course.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>After finishing this Airport Management course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Airport Management are:</p><ul><li>Airport Operations Manager - £30K to 60K/year</li><li>Aviation Security Manager - £35K to 70K/year</li><li>Airport Customer Service Supervisor - £25K to 40K/yr</li><li>Cargo Operations Coordinator - £25K to 45K/yr</li><li>Airport Facilities Manager - £35K to 65K/yr</li></ul>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4> Digital certificate</h4>
        <p>
            Digital certificate -
            Included
        </p>
        <h4>Reed Courses Certificate of Completion</h4>
        <p>
            Digital certificate -
            Included
        </p>
            <div><p>Will be downloadable when all lectures have been completed.</p></div>

                        </div>

Airport Management Course

<strong>***Dive into the World of Professional Waiter Training!***</strong><p>A recent report by the National Restaurant Association: Revealed a surge in demand for skilled waiters, with restaurants projecting a growth of 10% in waiter positions over the next five years. This presents a fantastic opportunity for individuals looking for a dynamic and rewarding career path in the hospitality industry.</p><p><strong>This comprehensive Professional Waiter Training course</strong> equips you with the theoretical knowledge and foundation to excel in this fast-paced environment. Through in-depth modules, you'll gain the necessary skills and understanding to become a confident and professional waiter, contributing to a positive dining experience for every customer.</p><strong>Learning Outcomes:</strong><ul><li>Master the art of exceptional customer service and develop a seamless service sequence for optimal guest satisfaction (Waiter Training).</li><li>Gain a thorough understanding of proper equipment handling techniques to ensure efficient and safe operation (Waiter Training).</li><li>Implement strict hygiene practices to maintain a clean and healthy dining environment (Waiter Training).</li><li>Develop extensive knowledge of beverages and tobacco products, allowing you to confidently guide guests through their selections (Waiter Training).</li><li>Identify potential risks in the restaurant setting and learn effective preventive measures to ensure a safe and secure environment (Waiter Training).</li><li>Master food and beverage control techniques, alongside effective selling strategies to enhance customer satisfaction and restaurant revenue (Waiter Training).</li></ul><p>Embark on a comprehensive learning journey designed to transform you into a polished and proficient waiter. This Waiter Training course delves into the core principles of exceptional customer service, equipping you with the skills to build rapport, effectively handle guest inquiries, and deliver a seamless dining experience. You'll gain a firm grasp on proper waiter training equipment handling techniques, ensuring efficient service and a safe work environment. Furthermore, the course emphasizes the importance of maintaining the highest hygiene standards, crucial for fostering a healthy and inviting atmosphere for your guests. Explore the exciting world of beverages and tobacco, acquiring in-depth knowledge of various products to expertly guide your guests in making informed choices throughout their waiter training. Learn to identify potential risks within the restaurant setting and master preventive measures to create a secure and enjoyable dining experience. Finally, delve into the art of food and beverage control, alongside effective selling techniques designed to maximize customer satisfaction and contribute to the restaurant's success.</p><p>Through this Waiter Training course, you'll gain the theoretical foundation and confidence to launch a rewarding career in the dynamic realm of hospitality.</p><p>Course Curriculum of Professional Waiter Training: </p><ul><li><strong>Module 01:</strong> Customer Service and Service Sequence</li><li><strong>Module 02:</strong> Equipment Handling Technique</li><li><strong>Module 03:</strong> Hygiene</li><li><strong>Module 04:</strong> Beverage and Tobacco</li><li><strong>Module 05: </strong>Understanding Risks and Preventive Measures</li><li><strong>Module 06:</strong> Food &amp; Beverage Control and Selling Techniques</li><li><strong>Module 07:</strong> Tips and Hints for Success in Waiter profession</li></ul><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        10 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>This Professional Waiter Training course is ideal for:</p><ul><li>Individuals seeking a fulfilling career in the hospitality industry (Waiter Training).</li><li>Those looking to develop exceptional customer service skills (Waiter Training).</li><li>Anyone interested in learning the intricacies of food and beverage service (Waiter Training).</li><li>Aspiring waiters who want to gain a competitive edge in the job market (Waiter Training).</li><li>Individuals seeking a flexible and dynamic career path (Waiter Training).</li><li>Those passionate about creating a positive and memorable dining experience for guests (Waiter Training</li></ul>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <ul><li>No prior experience in the hospitality industry is necessary (Waiter Training).</li><li>A passion for excellent service and a commitment to guest satisfaction (Waiter Training).</li><li>A willingness to learn and a strong work ethic (Waiter Training).</li></ul>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>Upon completion of the Professional Waiter Training course, you can expect to:</p><ul><li>Lead Waiter </li><li>Restaurant Supervisor </li><li>Restaurant Manager </li><li>Sommelier</li><li>Event Coordinator </li><li>Hospitality Management Positions </li></ul><p>By embarking on this <strong>Waiter Training</strong> course, you'll equip yourself with the knowledge and confidence to navigate a successful and enriching career in the ever-evolving world of hospitality.</p>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>CPD Accredited PDF Certificate</h4>
        <p>
            Digital certificate -
            Included
        </p>
            <div><p><strong>CPD Accredited PDF Certificate</strong></p></div>
        <h4>CPD Accredited Hard Copy Certificate</h4>
        <p>
            Hard copy certificate -
            £10.79
        </p>
            <div><p><strong>CPD Accredited Hard Copy Certificate</strong></p><p><strong>Delivery Charge:</strong></p><p>Inside the UK: Free</p><p>Outside of the UK: £9.99 each</p></div>

                        </div>

Compliance Central

Professional Waiter Training

<p>Are you ready to excel as a Personal Assistant? Our comprehensive training program is designed to equip you with the essential skills and knowledge needed to thrive in this dynamic role. Whether you're new to the field or looking to enhance your existing skills, our modules cover everything from basic administrative tasks to advanced management techniques.</p><p><strong>Key Features:</strong></p><ul><li>CPD Certified </li><li>Free Certificate from Reed</li><li>CIQ Approved</li><li>Developed by Specialist</li><li>Lifetime Access </li></ul><p>In this Personal Assistant Training course, learners will gain essential skills to excel in administrative roles. They will develop proficiency in managing meetings and conferences, handling business communications effectively through phone and writing skills, and providing excellent customer service. The course teaches organizational skills crucial for maintaining efficient workflows, including planning, scheduling, and managing petty cash and invoicing. Learners will also understand the importance of maintaining records and filing systems accurately, reflecting high standards of professionalism and ethics.</p><p>They will learn how to represent their employers professionally and manage time effectively, ensuring tasks are completed efficiently. Additionally, the course covers arranging travel and handling mail services, equipping learners with comprehensive skills needed to support executives and manage office operations smoothly.</p><p><strong>Course Curriculum</strong></p><ul><li>Module 01: Introduction to Personal Assistant</li><li>Module 02: Introduction to Reception and Receptionist</li><li>Module 03: Organising Meetings and Conferences</li><li>Module 04: Business Telephone Skills</li><li>Module 05: Business Writing Skills</li><li>Module 06: Communication Skills</li><li>Module 07: Customer Service</li><li>Module 08: Effective Planning and Scheduling</li><li>Module 09: Invoicing and Petty Cash</li><li>Module 10: Mail Services and Shipping</li><li>Module 11: Organisational Skills</li><li>Module 12: Professional Conduct and Ethics of Paralegals</li><li>Module 13: Record Keeping and Filing Systems</li><li>Module 14: Representing Your Boss and Company</li><li>Module 15: Time Management</li><li>Module 16: Travel Arrangements</li></ul><strong><strong>Learning Outcomes:</strong></strong><ul><li>Describe the role of a Personal Assistant and Receptionist efficiently.</li><li>Manage meetings and conferences effectively using appropriate organizational skills.</li><li>Demonstrate proficiency in business telephone and writing etiquette.</li><li>Apply effective communication and customer service techniques in professional settings.</li><li>Utilize planning, scheduling, and time management skills optimally.</li><li>Execute travel arrangements and manage record keeping with accuracy and confidentiality.</li></ul><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        10 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><li>
                                        <h3>
                                            
                                                Personal Assistant Training <span>4:47:50</span>
                                                <span></span>
                                            
                                        </h3>
                                        <ul id="section1">
                                                <li>
                                                    <span>1: Module 01: Introduction to Personal Assistant</span>

                                                    <span>10:33</span>

                                                        
                                                                                                                                                                                                            </li>
                                                <li>
                                                    <span>2: Module 02: Introduction to Reception and Receptionist</span>

                                                    <span>14:09</span>

                                                        
                                                                                                                                                                                                            </li>
                                                <li>
                                                    <span>3: Module 03: Organising Meetings and Conferences</span>

                                                    <span>17:13</span>

                                                        
                                                                                                                                                                                                            </li>
                                                <li>
                                                    <span>4: Module 04: Business Telephone Skills</span>

                                                    <span>10:58</span>

                                                        
                                                                                                                                                                                                            </li>
                                                <li>
                                                    <span>5: Module 05: Business Writing Skills</span>

                                                    <span>27:05</span>

                                                        
                                                                                                                                                                                                            </li>
                                                <li>
                                                    <span>6: Module 06: Communication Skills</span>

                                                    <span>16:12</span>

                                                        
                                                                                                                                                                                                            </li>
                                                <li>
                                                    <span>7: Module 07: Customer Service</span>

                                                    <span>09:54</span>

                                                        
                                                                                                                                                                                                            </li>
                                                <li>
                                                    <span>8: Module 08: Effective Planning and Scheduling</span>

                                                    <span>34:18</span>

                                                        
                                                                                                                                                                                                            </li>
                                                <li>
                                                    <span>9: Module 09: Invoicing and Petty Cash</span>

                                                    <span>18:19</span>

                                                        
                                                                                                                                                                                                            </li>
                                                <li>
                                                    <span>10: Module 10: Mail Services and Shipping</span>

                                                    <span>17:07</span>

                                                        
                                                                                                                                                                                                            </li>
                                                <li>
                                                    <span>11: Module 11: Organisational Skills</span>

                                                    <span>17:07</span>

                                                        
                                                                                                                                                                                                            </li>
                                                <li>
                                                    <span>12: Module 12: Professional Conduct and Ethics of Paralegals</span>

                                                    <span>15:03</span>

                                                        
                                                                                                                                                                                                            </li>
                                                <li>
                                                    <span>13: Module 13: Record Keeping and Filing Systems</span>

                                                    <span>17:28</span>

                                                        
                                                                                                                                                                                                            </li>
                                                <li>
                                                    <span>14: Module 14: Representing Your Boss and Company</span>

                                                    <span>24:05</span>

                                                        
                                                                                                                                                                                                            </li>
                                                <li>
                                                    <span>15: Module 15: Time Management</span>

                                                    <span>23:05</span>

                                                        
                                                                                                                                                                                                            </li>
                                                <li>
                                                    <span>16: Module 16: Travel Arrangements</span>

                                                    <span>14:14</span>

                                                        
                                                                                                                                                                                                            </li>
                                                <li>
                                                    <span>17: CPD Certificate - Free</span>

                                                    <span>01:00</span>

                                                                                                                                                                
                                                                                                    </li>
                                        </ul>
                                    </li><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <ul><li>Individuals aspiring to work as Personal Assistants or Receptionists.</li><li>Professionals seeking to enhance their administrative and organizational skills.</li><li>Graduates preparing for roles in business support and office management.</li><li>Career changers interested in administrative careers in various industries.</li><li>Anyone wanting to develop comprehensive office and administrative competencies.</li></ul>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <ul><li>Receptionist</li><li>Executive Assistant</li><li>Administrative Officer</li><li>Office Manager</li><li>Events Coordinator</li><li>Travel Coordinator</li></ul>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Digital certificate</h4>
        <p>
            Digital certificate -
            Included
        </p>
        <h4>Reed Courses Certificate of Completion</h4>
        <p>
            Digital certificate -
            Included
        </p>
            <div><p>Will be downloadable when all lectures have been completed.</p></div>

                        </div>

Personal Assistant Training

<p>Welcome to the Legal Secretary, Document Control &amp; Minute Taking - QLS Endorsed bundle! Are you looking for a fulfilling career in the legal industry? Look no further than our comprehensive bundle that covers everything from document management to minute-taking, all QLS-endorsed for quality assurance.</p> <p>In this bundle, you'll gain mastery of document control to ensure the smooth running of legal firms. You'll also learn the ins and outs of minute-taking to keep legal meetings organised and productive. And with our Legal Secretary course, you'll gain a solid understanding of English Law and Legal Systems, Law of Contract and Law of Tort, Property Law and Conveyancing Practice, Wills, Probate and Estate Law Practice, Family Law and Insurance Practice, and much more!</p> <p>But that's not all - we also offer five CPD QS-accredited relevant courses and five CPD QS-accredited career development courses to give you the edge in your career. Upon completion of each course, you'll receive a hardcopy certificate for your accomplishment, proving your mastery of legal secretarial skills.</p> <p>This bundle is perfect for anyone interested in pursuing a career in legal secretarial work, or anyone currently working in the industry and seeking to improve their skills. With our comprehensive course offerings, you'll be fully equipped with the necessary knowledge and expertise to excel in the legal field. So why wait? Sign up for the Legal Secretary, Document Control &amp; Minute Taking - QLS Endorsed bundle today and take your legal career to the next level!</p> <p><strong>QLS Endorsed Courses: </strong></p> <ul> <li><strong>Course 01:</strong> Certificate in Document Control at QLS Level 3</li><li><strong>Course 02:</strong> Diploma in Legal Secretary at QLS Level 5</li><li><strong>Course 03:</strong> Diploma in Minute Taking at QLS Level 5</li></ul> <p><strong>CPD QS Accredited Courses:</strong></p> <ul> <li><strong>Course 04:</strong> Office Skills</li><li><strong>Course 05:</strong> Email Writing Training</li><li><strong>Course 06:</strong> Business Writing</li><li><strong>Course 07:</strong> Meeting Management Online - CPD Accredited</li><li><strong>Course 08:</strong> Microsoft Excel Complete Course 2019</li></ul> <p>Take your career to the next level with our bundle that includes not only technical courses but also <strong>five guided courses</strong> focused on personal development and <strong> career growth.</strong></p> <ul> <li><strong>Course 09: </strong>Personal Development</li><li><strong>Course 10:</strong> Career Development Plan Fundamentals</li><li><strong>Course 11: </strong>Leadership and Management Course</li><li><strong>Course 12: </strong>Communication Building Masterclass</li><li><strong>Course 13: </strong>Positive Psychology Masterclass</li></ul> <p><strong>Learning Outcomes:</strong></p> <ul> <li>Develop an understanding of document control and its importance in quality management.</li><li>Gain knowledge of the principles of document control and the elements of a document control environment.</li><li>Learn the document control lifecycle and the strategies and instruments used for document control.</li><li>Understand quality assurance and controlling the quality of documents.</li><li>Develop minute taking skills and learn the roles and responsibilities of a minute taker.</li><li>Gain knowledge of technology in minute taking and building confidence in minute writing.</li><li>Acquire essential office skills such as email writing, business writing, meeting management, and Microsoft Excel.</li></ul> <p><strong>Please Note:</strong> Imperial Academy is One Education approved resale partner for Quality Licence Scheme Endorsed courses.</p><p>The Document Control course covers the principles, strategies, and instruments used for document control. Learners will gain knowledge of the document control lifecycle and learn quality assurance and controlling the quality of documents. They will also learn about project document control and electronic document management systems. Upon completion of this course, learners will have developed an understanding of document control and its importance in quality management.</p> <p>The Legal Secretary course covers various legal practices, such as the law of contract, the law of tort, wills, probate and estate law practice, property law and conveyancing practice, family law and insurance practice, and professional writings and documents. Learners will also gain knowledge of document proofreading and editing, meeting management and minute taking, customer service and telephone handling skills, data management and record-keeping, and professional conduct and ethics. Upon completion of this course, learners will have developed various essential skills for a secretarial role.</p> <p>The Minute Taking Executive Training course covers the preparation for minute taking, minute meetings, decision and action, roles and responsibilities of a minute taker, and tips for minute taking. Learners will also gain knowledge of technology in minute taking and building confidence in minute writing. Upon completion of this course, learners will have acquired minute taking skills and will be able to write effective minutes.</p> <p><strong>Certificate</strong></p> <p>QLS-endorsed courses are designed to provide learners with the skills and knowledge they need to succeed in their chosen field.<br /><strong>The Quality Licence Scheme</strong> is a distinguished and respected accreditation in the UK, denoting exceptional quality and excellence. It carries significant weight among industry professionals and recruiters.<br />Upon completion, learners will receive Three <strong>QLS Endorsed</strong> hard copy certificates, making it easy for them to showcase their achievements. These certificates validate their course completion, the level of the course they have completed, and the QLS endorsement.</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        40 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                             <ul> <li>Individuals interested in pursuing a career as a legal secretary or document controller.</li><li>Administrative professionals seeking to develop or enhance their minute taking skills.</li><li>Professionals in quality management seeking to develop their knowledge and skills in document control.</li></ul> 
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                             <ul> <li>Legal Secretary: £18,000 - £35,000 per year</li><li>Document Controller: £20,000 - £40,000 per year</li><li>Quality Assurance Manager: £25,000 - £55,000 per year</li><li>Administrative Assistant: £15,000 - £25,000 per year</li><li>Office Manager: £25,000 - £45,000 per yea</li></ul> 
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Hard copy certificate -
            Included
        </p>

                        </div>

Imperial Academy

Legal Secretary

3 QLS Endorsed Diploma | QLS Hard Copy Certificate Included | Plus 10 CPD Courses | Lifetime Access

Legal Secretary, Document Control & Minute Taking- QLS Endorsed

<p><strong>Procurement administrators are always in demand to enable a company to operate successfully. Did you know that a procurement administrator in the UK earns around £23,000 on average? They frequently collaborate with vendors to negotiate prices and conditions of sale, as well as to check stock levels and verify that products satisfy quality standards.</strong></p><p>A procurement administrator may perform a combination of clerical and general administrative activities, depending on how a company defines the function. Depending on the business, this role may or may not be managerial. Our exclusive Procurement Administrator training will teach you everything, from purchasing cycle to effective customer service. All you need to do is follow the course attentively.</p><p>Your role in procurement will be to review orders, negotiate with suppliers, review bids, and manage and motivate employees. After the successful completion of this course, you will explore a new horizon of the procurement process and stand out to shine in your career. This course focuses on providing a complete grasp of the managerial and practical aspects of procurement to enable professionals and students to comprehend the process and perform better.</p><p><strong>Learning Outcomes:</strong></p><p>After successful completion of this course, you will be able to:</p><ul><li>Define supply chain, procurement and the strategic role of procurement</li><li>Illustrate the steps of purchasing cycle</li><li>Manage bids efficiently</li><li>Analyse and reduce the risk associated with the supply chain</li><li>Strengthen your communication skills along with customer service skills</li></ul><p><strong>Meet the Accreditation</strong></p><p>CPD Quality Standards (CPD QS) accreditation assure the Procurement Administrator course training and learning activities are relevant, reliable, and upto date.</p><p><strong>Expert Support</strong></p><p>Dedicated tutor support and 24/7 customer support are available to all students with this premium quality course.</p><p><strong>Key Benefits</strong></p><ul><li>Learning materials of the Design course contain engaging voiceover and visual elements for your comfort.</li><li>Get 24/7 access to all content for a full year.</li><li>Each of our students gets full tutor support on weekdays (Monday to Friday)</li></ul><p><strong>Course Curriculum:</strong></p><p>Here is a detailed course curriculum breakdown of Procurement Administrator Course:</p><p><strong>Module 01: Supply Chain Basics</strong></p><ul><li>Defining Supply Chain Management</li><li>Procurement &amp; Its Strategic Role</li><li>The Evolution of Purchasing through Procurement</li><li>Reducing Time to Market</li></ul><p><strong>Module 02: Role of Procurement in an Organisation </strong></p><ul><li>Purchasing and Supply in Different Types of Organisation</li><li>Centralisation &amp; Decentralisation</li><li>Methods of Organising the function</li><li>Departmental Organisation</li><li>Purchasing in the Organisation Structure</li></ul><p><strong>Module 03: The Purchasing Cycle</strong></p><ul><li>The Steps in the Cycle</li><li>Additional Points to Consider</li><li>Identifying a Need</li><li>The Purchase Requisition</li><li>Material Requirements</li><li>Planning Schedule</li></ul><p><strong>Module 04: Purchasing Toolkits</strong></p><ul><li>Analysing the Price</li><li>General Economic Issues</li><li>Variable-Margin Pricing</li><li>Six Categories of Cost</li></ul><p><strong>Module 05: Managing Competitive Bids</strong></p><ul><li>RFP's and RFQ's</li><li>Using Weighted Analysis</li><li>The Halo Effect</li><li>Using a Selection Committee</li><li>Elements of the Analysis</li></ul><p><strong>Module 06: Quality Management</strong></p><ul><li>Defining Quality</li><li>Quality System</li><li>Specifications</li></ul><p><strong>Module 07: Supplier Relationship Management</strong></p><ul><li>Defining Supplier Relationship Management</li><li>Collaborative Business Relationships</li><li>Models of Supplier Relationships</li><li>Relationship Formation</li></ul><p><strong>Module 08: Analysing and Reducing Risk in the Supply Chain</strong></p><ul><li>Defining Risk Management</li><li>The Risk Management Process</li><li>Risk Estimation</li><li>Risk Identification Techniques</li><li>Risk Analysis Methods and Techniques</li><li>Best Practice of Risk management</li></ul><p><strong>Module 09: Improving Efficiency and Accuracy</strong></p><ul><li>Reason for Evaluating Supplier Performance</li><li>Things to Evaluate</li><li>Quantitative Approaches to Supplier Evaluation</li><li>Service Level Agreement</li><li>The Seven Cs of Effective Supplier Evaluation</li></ul><p><strong>Module 10: Category Management</strong></p><ul><li>Introduction to Category Management</li><li>Categories of Category Management</li><li>Themes of Category Management</li><li>Category Management Risk Profiling</li><li>Corporate Travel</li><li>Capital Investment Procurement</li></ul><p><strong>Module 11: Inventory Management</strong></p><ul><li>Introduction</li><li>Provisioning System</li><li>Order Quantities &amp; Stock Control</li><li>Material Requirement Planning (MRP)</li></ul><p><strong>Module 12: E-Procurement</strong></p><ul><li>E-SCM &amp; E-Procurement</li><li>Electronic Data Interchange (EDI)</li><li>E-Hub, Exchanges, Portals, Marketplace</li><li>E-Catalogue</li></ul><p><strong>Module 13: Communication Skills</strong></p><ul><li>Effective Listening Skills</li><li>Verbal Communication</li><li>Non-Verbal Communication</li><li>Communication Strategies</li></ul><p><strong>Module 14: Customer Service </strong></p><ul><li>Introduction To Customer Service</li><li>The Power of Positive Thinking in Customer Service</li><li>Types of Difficult Customers and How to Help them</li><li>How to Deal with Difficult Customers</li></ul><p><strong>Course Assessment </strong></p><p>To simplify the procedure of evaluation and accreditation for learners, we provide an automated assessment system. Upon completion of an online module, you will immediately be given access to a specifically crafted MCQ test. The results will be evaluated instantly, and the score will be displayed for your perusal. For each test, the pass mark will be set to 60%.</p><p>When all tests have been successfully passed, you will be able to order a certificate endorsed by the Quality Licence Scheme.</p><p><strong>Exam &amp; Retakes:</strong></p><p>It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable.</p><p><strong>Certification</strong></p><p>Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery).</p><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <ul><li>Entrepreneurs and business owners who participate directly in the procurement process</li><li>Anyone new to Procurement &amp; Supply Chain Management</li><li>People who would wish to alter their career to logistics management</li></ul>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>This Procurement Administrator course is open to all, with no formal entry requirements.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>Completion of this Procurement Administrator course will equip you with the knowledge and skills to explore trendy and in-demand jobs, such as:</p><ul><li>Supply Chain Manager (£24,000 to £48,000)</li><li>Procurement Manager (£30,000 to £60,000)</li><li>Stock Control Assistant (£13,500 to £30,000)</li><li>Stock Supervisor (£13,500 to £30,000)</li><li>Vendor Manager (£30,000 to £60,000)</li></ul>
                        </div>

One Education

Procurement Administrator Course

<p><strong>Step into the office with confidence with your Office Admin and Reception skills!</strong></p> <p>Are you interested in a career in office administration or reception? If this is the case, the Office Admin and Reception Skills course is a great way to learn the skills you'll need to succeed in this role.</p> <p>This comprehensive Office Admin and Reception course will provide you with the knowledge and tools to handle the duties of office administration and reception, from managing day-to-day office tasks to dealing with customers and clients. We will teach you the skills you need to be an effective office administrator and receptionist.</p> <p>We'll begin by teaching you the fundamentals of office administration and reception, such as how to operate computers, printers, and other office equipment. In our Office Admin and Reception course, you will learn to organise files and documents, schedule appointments, and effectively communicate with customers and coworkers. We'll also show you how to use software programmes like Microsoft Office to stay organised and productive.</p> <p>This Office Admin and Reception course will teach you to greet and deal with customers and clients professionally and courteously. You'll learn how to provide excellent customer service while also dealing with difficult situations and complaints.</p> <p>Don't wait up. Enrol in our Office Admin and Reception course right now!</p> <p><strong>Learning Outcomes</strong></p> <ul> <li>Enhance your organisational skills in order to manage administrative tasks more effectively.</li><li>Improve your customer service skills so you can handle reception duties effectively.</li><li>Build relationships with internal and external customers by utilising communication and interpersonal skills.</li><li>Demonstrate knowledge of office administration and management procedures.</li><li>Good understanding of office equipment and software.</li><li>Demonstrate familiarity with filing systems and records management.</li></ul> <p><strong>Bundle Courses are</strong></p> <ul> <li><strong>Course 01:</strong> Leadership Skills Development</li><li><strong>Course 02: </strong>Strategic Planning and Analysis for Marketing</li><li><strong>Course 03: </strong>Communication Skills Training</li><li><strong>Course 04: </strong>Minute Taking Course</li><li><strong>Course 05: </strong>Psychology of Anxiety and Stress</li><li><strong>Course 06: </strong>Workplace Professionalism Certificate Course</li><li><strong>Course 07: </strong>Negotiation Skills</li><li><strong>Course 08: </strong>Sales Training</li></ul> <p><strong>Key Features </strong></p> <ul> <li>Accredited by CPD</li><li>Instant e-certificate</li><li>Fully online, interactive course with audio voiceover</li><li>Self-paced learning and laptop, tablet, smartphone-friendly</li><li>24/7 Learning Assistance</li><li>Discounts on bulk purchases</li></ul> <p><strong>Enrol now in this </strong><strong>course to excel! </strong></p><p>To become successful in your profession, you must have a specific set of skills to succeed in today's competitive world. In this in-depth Office Admin and Reception Skills training course, you will develop the most in-demand skills to kickstart your career, as well as upgrade your existing knowledge &amp; skills.</p> <p>The curriculum of the course has been designed by experts with years of experience behind them which is extremely dynamic and well-paced to help you understand the subject matter with ease.</p> <p><strong>The curriculum outline of our course is as follows:</strong></p> <ul> <li>Leadership Skills</li><li>Strategic Planning and Implementation</li><li>Sales Training</li><li>Body Language</li><li>Communication Skills</li><li>Minute Taking</li><li>Negotiation Skills Certificate</li><li>Psychology of Anxiety and Stress</li><li>Organisational Skills Training</li><li>Workplace Professionalism</li></ul> <p><strong>Accreditation</strong></p> <p>All of our courses are fully accredited, including this course, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field.</p> <p><strong>Certification</strong></p> <p>Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99).</p><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                             <ul> <li>New office administrators and receptionists who are starting out in their roles</li><li>Experienced office administrators and receptionists</li><li>Managers who are responsible for hiring, training and supervising office administrators and receptionists</li></ul> 
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                             <p>No prior degree or experience is required to enroll in this course.</p> 
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                             <p>The following professions are most popular in this sector</p> <ul> <li>Office Manager</li><li>Executive Assistant</li><li>Office Assistant</li><li>Receptionist</li><li>Administrative Assistant</li></ul> <p>The salary range for an Office Administrator and Receptionist in the UK is typically between £18,000 and £30,000 per annum.</p> <p><br /><br /></p> 
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Digital certificate -
            Included
        </p>
        <h4>Certificate of completion</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div> <p>You will get the hard copy certificates for Free! The delivery charge of the hard copy certificate inside the UK is £3.99 each.</p> </div>

                        </div>

Training Express

Office Admin and Reception Skills Course

<p><strong>***24 Hour Limited Time Flash Sale***</strong></p><p><strong> </strong><strong>Lean Six Sigma Black Belt</strong><strong> Admission Gifts </strong></p><p><strong> FREE PDF &amp; Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter</strong></p><p>Are you a professional feeling stuck in your career, struggling to keep up with the ever-changing demands of the industry? Or perhaps you're a beginner, unsure of where to start or how to break into your desired field. Whichever stage you're in, our exclusive Lean Six Sigma Black Belt Bundle provides unique insights and tools that can help you achieve your goals.</p><p>Designed to cater to the needs of both seasoned professionals and aspiring newcomers, our Lean Six Sigma Black Belt bundle is a comprehensive program that will equip you with the essential skills and knowledge you need to succeed. Whether you're looking to advance in your current role or embark on a new career journey, this bundle has everything you need to take your professional life to the next level.</p><p><strong>But that's not all. When you enrol in Lean Six Sigma Black Belt Online Training, you'll receive 40 CPD-Accredited PDF Certificates, Hard Copy Certificates, and our exclusive student ID card, all absolutely free.</strong></p><p><strong>Courses Are Included In this Lean Six Sigma Black Belt Career Bundle:</strong></p><ul><li><strong>Course 01: </strong>Lean Six Sigma Black Belt</li><li><strong>Course 02: </strong>Lean Process and Six Sigma at QLS Level 5 Diploma</li><li><strong>Course 03: </strong>Complete Lean Six Sigma Green Belt Course for Service Industry</li><li><strong>Course 04: </strong>Lean Six Sigma White Belt course</li><li><strong>Course 05: </strong>Lean Six Sigma: Toolkit</li><li><strong>Course 06: </strong>Professional Lean Management: Service Industry</li><li><strong>Course 07: </strong>Agile Scrum Master</li><li><strong>Course 08: </strong>Project Management Course</li><li><strong>Course 09: </strong>Process Improvement</li><li><strong>Course 10: </strong>Operations Management: Process Mapping &amp; Supply Chain</li><li><strong>Course 11: </strong>The 7 Basic Tools of Quality</li><li><strong>Course 12: </strong>Quality Assurance (QA) Manager Training</li><li><strong>Course 13: </strong>Logistics Management</li><li><strong>Course 14: </strong>Change Management</li><li><strong>Course 15: </strong>Facility Management</li><li><strong>Course 16: </strong>Diploma in Purchasing &amp; Procurement at QLS Level 5</li><li><strong>Course 17: </strong>SAP Controlling (CO) - Product Costing S4HANA</li><li><strong>Course 18: </strong>Commercial Law</li><li><strong>Course 19: </strong>Business Development</li><li><strong>Course 20: </strong>Financial Analysis</li><li><strong>Course 21: </strong>Financial Modelling for Decision Making and Business plan</li><li><strong>Course 22: </strong>Internal Audit Skills</li><li><strong>Course 23: </strong>Business Productivity Training</li><li><strong>Course 24: </strong>Payroll Administrator Training</li><li><strong>Course 25: </strong>Negotiation Skills Certificate</li><li><strong>Course 26: </strong>Creative Marketing Plan</li><li><strong>Course 27: </strong>Presentation Skills Guideline</li><li><strong>Course 28: </strong>Sales Skills Course</li><li><strong>Course 29: </strong>Delegation Skills Training</li><li><strong>Course 30: </strong>Customer Service Training</li><li><strong>Course 31: </strong>Public Speaking Diploma</li><li><strong>Course 32: </strong>CSR - Corporate Social Responsibility</li><li><strong>Course 33: </strong>Middle Manager Management</li><li><strong>Course 34: </strong>Cross-Cultural Awareness Training</li><li><strong>Course 35: </strong>Communicate and Work With People From Other Culture</li><li><strong>Course 36: </strong>Time Management</li><li><strong>Course 37: </strong>Critical Thinking in The Workplace</li><li><strong>Course 38: </strong>Compliance Risk and Management</li><li><strong>Course 39: </strong>Workplace Confidentiality</li><li><strong>Course 40: </strong>DIPLOMA IN OPERATIONS MANAGEMENT</li></ul><p>With Lean Six Sigma Black Belt, you'll embark on an immersive learning experience that combines interactive lessons with voice-over audio, ensuring that you can learn from anywhere in the world, at your own pace. And with 24/7 tutor support, you'll never feel alone in your journey, whether you're a seasoned professional or a beginner.</p><p>Don't let this opportunity pass you by. Enrol in Lean Six Sigma Black Belt today and take the first step towards achieving your goals and dreams.</p><p><strong>Why buy this Lean Six Sigma Black Belt?</strong></p><ul><li><strong>Free CPD Accredited Certificate</strong> upon completion of Lean Six Sigma Black Belt</li><li>Get <strong>a free student ID card</strong> with Lean Six Sigma Black Belt</li><li><strong>Lifetime access</strong> to the Lean Six Sigma Black Belt course materials</li><li>Get instant access to this Lean Six Sigma Black Belt course</li><li>Learn Lean Six Sigma Black Belt from anywhere in the world</li><li>24/7 tutor support with the Lean Six Sigma Black Belt course.</li></ul> <p><strong>Start your learning journey straightaway with our Lean Six Sigma Black Belt Training!</strong></p><p>Lean Six Sigma Black Belt premium bundle consists of 40 precisely chosen courses on a wide range of topics essential for anyone looking to excel in this field. Each segment of Lean Six Sigma Black Belt is meticulously designed to maximise learning and engagement, blending interactive content and audio-visual modules for a truly immersive experience.</p><p><strong>Certification</strong></p><p>You have to complete the assignment given at the end of the Lean Six Sigma Black Belt course. After passing the Lean Six Sigma Black Belt exam You will be entitled to claim a PDF &amp; Hardcopy certificate accredited by CPD Quality standards completely free.</p> <h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        400 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div> <h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p><strong>This Lean Six Sigma Black Belt course is ideal for:</strong></p><ul><li>Students seeking mastery in Lean Six Sigma Black Belt</li><li>Professionals seeking to enhance Lean Six Sigma Black Belt skills</li><li>Individuals looking for a Lean Six Sigma Black Belt-related career.</li><li>Anyone passionate about Lean Six Sigma Black Belt</li></ul>
                        </div> <h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>This <strong>Lean Six Sigma Black Belt</strong> doesn't require prior experience and is suitable for diverse learners.</p>
                        </div> <h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>This <strong>Lean Six Sigma Black Belt</strong> bundle will allow you to kickstart or take your career in the related sector to the next stage.</p>
                        </div> <h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>CPD Accredited Digital certificate</h4>
        <p>
            Digital certificate -
            Included
        </p>
        <h4>CPD Accredited Hard copy certificate</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div><p>If you are an <strong>international student</strong>, then you have to pay an additional <strong>10 GBP</strong> for each certificate as an international delivery charge.</p></div>

                        </div>

Academy for Health and Fitness

Six Sigma Yellow Belt

Six Sigma Green Belt

Six Sigma White Belt

Lean 6 Sigma

Lean Six Sigma

Six Sigma Black Belt

Lean Six Sigma Black Belt

<p><strong>***24 Hour Limited Time Flash Sale***</strong></p><p><strong> Agile Project Management</strong><strong> Foundation and Practitioner</strong><strong> Admission Gifts </strong></p><p><strong> FREE PDF &amp; Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter</strong></p><p>Are you a professional feeling stuck in your career, struggling to keep up with the ever-changing demands of the industry? Or perhaps you're a beginner, unsure of where to start or how to break into your desired field. Whichever stage you're in, our exclusive Agile Project Management Foundation and Practitioner Bundle provides unique insights and tools that can help you achieve your goals.</p><p>Designed to cater to the needs of both seasoned professionals and aspiring newcomers, our Agile Project Management Foundation and Practitioner bundle is a comprehensive program that will equip you with the essential skills and knowledge you need to succeed. Whether you're looking to advance in your current role or embark on a new career journey, this bundle has everything you need to take your professional life to the next level.</p><p><strong>But that's not all. When you enrol in Agile Project Management Foundation and Practitioner Online Training, you'll receive 40 CPD-Accredited PDF Certificates, Hard Copy Certificates, and our exclusive student ID card, all absolutely free.</strong></p><p><strong>Courses Are Included In this Agile Project Management Foundation and Practitioner Career Bundle:</strong></p><ul><li><strong>Course 01: </strong>Agile Project Management</li><li><strong>Course 02: </strong>Project Management Level 7</li><li><strong>Course 03: </strong>Agile Scrum Master Certification</li><li><strong>Course 04: </strong>Microsoft Project - Monitoring</li><li><strong>Course 05: </strong>Lean Six Sigma White Belt course</li><li><strong>Course 06: </strong>Six Sigma Green Belt Diploma</li><li><strong>Course 07: </strong>Six Sigma Black Belt - Advance Diploma</li><li><strong>Course 08: </strong>Diploma in Lean Process and Six Sigma</li><li><strong>Course 09: </strong>Organizational Behaviour, HR and Leadership</li><li><strong>Course 10: </strong>Diploma in Performance Management</li><li><strong>Course 11: </strong>Change Management</li><li><strong>Course 12: </strong>Leadership &amp; Management</li><li><strong>Course 13: </strong>Office Administration &amp; Skills Diploma</li><li><strong>Course 14: </strong>Team Management and Leadership Development Training</li><li><strong>Course 15: </strong>Decision-Making in High-Stress Situations</li><li><strong>Course 16: </strong>Diploma in Employee Management</li><li><strong>Course 17: </strong>Diploma in Meeting Management</li><li><strong>Course 18: </strong>Negotiation Skills</li><li><strong>Course 19: </strong>Financial Management</li><li><strong>Course 20: </strong>Financial Analysis for Finance Reports</li><li><strong>Course 21: </strong>Data Analysis</li><li><strong>Course 22: </strong>Budgeting &amp; Forecasting</li><li><strong>Course 23: </strong>Quality Management and Strategic Training - ISO 9001</li><li><strong>Course 24: </strong>Quality Management</li><li><strong>Course 25: </strong>Supply Chain Management</li><li><strong>Course 26: </strong>Retail Management Skills</li><li><strong>Course 27: </strong>Business Management</li><li><strong>Course 28: </strong>Business Improvement</li><li><strong>Course 29: </strong>Process Improvement</li><li><strong>Course 30: </strong>Process Mapping: Toolkit</li><li><strong>Course 31: </strong>Product Management</li><li><strong>Course 32: </strong>Visual Merchandising Diploma</li><li><strong>Course 33: </strong>Strategic Marketing &amp; Planning</li><li><strong>Course 34: </strong>Workplace Productivity Course</li><li><strong>Course 35: </strong>Cross-Cultural Awareness Training</li><li><strong>Course 36: </strong>Customer Relationship Management</li><li><strong>Course 37: </strong>Customer Service Training</li><li><strong>Course 38: </strong>Critical Thinking in The Workplace</li><li><strong>Course 39: </strong>Corporate Risk And Crisis Management</li><li><strong>Course 40: </strong>Compliance Risk and Management</li></ul><p>With Agile Project Management Foundation and Practitioner, you'll embark on an immersive learning experience that combines interactive lessons with voice-over audio, ensuring that you can learn from anywhere in the world, at your own pace. And with 24/7 tutor support, you'll never feel alone in your journey, whether you're a seasoned professional or a beginner.</p><p>Don't let this opportunity pass you by. Enrol in Agile Project Management Foundation and Practitioner today and take the first step towards achieving your goals and dreams.</p><p><strong>Why buy this Agile Project Management Foundation and Practitioner?</strong></p><ul><li><strong>Free CPD Accredited Certificate</strong> upon completion of Agile Project Management Foundation and Practitioner</li><li>Get <strong>a free student ID card</strong> with Agile Project Management Foundation and Practitioner</li><li><strong>Lifetime access</strong> to the Agile Project Management Foundation and Practitioner course materials</li><li>Get instant access to this Agile Project Management Foundation and Practitioner course</li><li>Learn Agile Project Management Foundation and Practitioner from anywhere in the world</li><li>24/7 tutor support with the Agile Project Management Foundation and Practitioner course.</li></ul> <p><strong>Start your learning journey straightaway with our Agile Project Management Foundation and Practitioner Training!</strong></p><p>Agile Project Management Foundation and Practitioner premium bundle consists of 40 precisely chosen courses on a wide range of topics essential for anyone looking to excel in this field. Each segment of Agile Project Management Foundation and Practitioner is meticulously designed to maximise learning and engagement, blending interactive content and audio-visual modules for a truly immersive experience.</p><p><strong>Certification</strong></p><p>You have to complete the assignment given at the end of the Agile Project Management Foundation and Practitioner course. After passing the Agile Project Management Foundation and Practitioner exam You will be entitled to claim a PDF &amp; Hardcopy certificate accredited by CPD Quality standards completely free.</p> <h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        400 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div> <h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p><strong>This Agile Project Management  Foundation and Practitioner course is ideal for:</strong></p><ul><li>Students seeking mastery in Agile Project Management Foundation and Practitioner</li><li>Professionals seeking to enhance Agile Project Management Foundation and Practitioner skills</li><li>Individuals looking for a Agile Project Management Foundation and Practitioner-related career.</li><li>Anyone passionate about Agile Project Management </li></ul>
                        </div> <h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>This course doesn't require prior experience and is suitable for diverse learners.</p>
                        </div> <h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>This Agile Project Management  bundle will allow you to kickstart or take your career in the related sector to the next stage.</p>
                        </div> <h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>CPD Accredited Digital certificate</h4>
        <p>
            Digital certificate -
            Included
        </p>
        <h4>CPD Accredited Hard copy certificate</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div><p>If you are an <strong>international student</strong>, then you have to pay an additional <strong>10 GBP</strong> for each certificate as an international delivery charge.</p></div>

                        </div>

Certified SAFe Agilist

ICP-ACC (ICAgile Certified Agile Coaching)

ACP (Agile Certified Practitioner)

Professional Agile Leadership (PAL)

Scrum Master Professional Certificate (SMPC)

Professional Scrum Master (PSM)

Agile Project Management Foundation and Practitioner

CUSTOMER SERVICE IS AN ORGANIZATION&rsquo;S ABILITY TO SUPPLY ITS CUSTOMERS&rsquo; WANTS AND NEEDS. IMPROVED CUSTOMER SERVICE IS CONSTANTLY AND CONSISTENTLY EXCEEDING THE CUSTOMERS&rsquo; EXPECTATIONS.<span style="color: rgb(33, 37, 41); box-sizing: border-box;" id="isPasted" fr-original-style="color: rgb(33, 37, 41);"></span><div style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);"><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><b fr-original-style="" style="box-sizing: border-box;">This class&nbsp;is for service industry professionals</b>&nbsp;who want to maximize their efficiency, develop better customer skills, and increase their value.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">The focus of the&nbsp;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Improving Customer Service</strong>&nbsp;class is to increase repeat business because of customer satisfaction and referral. Participants will find a greater level of&nbsp;<b fr-original-style="" style="box-sizing: border-box;">productivity</b>,&nbsp;<b fr-original-style="" style="box-sizing: border-box;">job satisfaction</b>&nbsp;and the&nbsp;<b fr-original-style="" style="box-sizing: border-box;">potential for advancement</b>. For client-facing service personnel, these areas of development will be very beneficial. &nbsp;Improved Customer Service means&nbsp;<b fr-original-style="" style="box-sizing: border-box;">increased internal and external customer satisfaction</b>.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Attendees&nbsp;will be able to:</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Focus on others to project a UB4I, customer-centered attitude;</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Empower people with respect (acknowledging) and control (offering choices);</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions;</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Listen more intently to develop the best rapport;</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Communicate clearly with conviction, projecting greater credibility;</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Create positive, diplomatic messages even from negative, modeling a problem-solving, can-do attitude; and</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Create and refine phone-answering and email templates, to appropriately address customer concerns and increase the potential for repeat business.</strong></li></ul><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><i style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Online Format&mdash;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Improving Customer Service</strong>&nbsp;is a 4-hour interactive virtual class for up to 20 people.</i></p><h6 style="color: inherit; box-sizing: border-box;" fr-original-style=" color: inherit;">Register for this class and you will be sent ONLINE login instructions prior to the class date.</h6></div><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">Improving Communications brought our organization to realize how important our employees&mdash;our people&mdash;are to Baystate Dental. By helping us to develop a more thoughtful and sensitive nature, we now relate better with each other and our patients.</p><span style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style="color: rgb(33, 37, 41);">Dr. Kevin Coughlin, DMD, FAGD, MBA</span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Baystate Dental</span>

CUSTOMER SERVICE IS AN ORGANIZATION’S ABILITY TO SUPPLY ITS CUSTOMERS’ WANTS AND NEEDS. IMPROVED CUSTOMER SERVICE IS CONSTANTLY AND CONSISTENTLY EXCEEDING THE CUSTOMERS’ EXPECTATIONS.
This class is for service industry professionals who want to maximize their efficiency, develop better customer skills, and increase their value.
The focus of the Improving Customer Service class is to increase repeat business because of customer satisfaction and referral. Participants will find a greater level of productivity, job satisfaction and the potential for advancement. For client-facing service personnel, these areas of development will be very beneficial. Improved Customer Service means increased internal and external customer satisfaction.
Attendees will be able to:
Focus on others to project a UB4I, customer-centered attitude;
Empower people with respect (acknowledging) and control (offering choices);
Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions;
Listen more intently to develop the best rapport;
Communicate clearly with conviction, projecting greater credibility;
Create positive, diplomatic messages even from negative, modeling a problem-solving, can-do attitude; and
Create and refine phone-answering and email templates, to appropriately address customer concerns and increase the potential for repeat business.
Online Format—Improving Customer Service is a 4-hour interactive virtual class for up to 20 people.
Register for this class and you will be sent ONLINE login instructions prior to the class date.



Improving Communications brought our organization to realize how important our employees—our people—are to Baystate Dental. By helping us to develop a more thoughtful and sensitive nature, we now relate better with each other and our patients.
Dr. Kevin Coughlin, DMD, FAGD, MBABaystate Dental

Improving Communications Uk

IMPROVING CUSTOMER SERVICE

<p>The job market in the UK has been through a significant amount of turbulence over the last year, mainly due to the pandemic and recent war. As a result, finding a suitable niche in this highly competitive job market has become more challenging.</p><p>So to cover up all your limitations and uproot all the hurdles to a stable and dignified career, we are here with a package you can't refuse! This time Apex Learning will show you the pathway to a successful career through the most well-researched and expertly made Customer Service Representative bundle.</p><p>Our Customer Service Representative package, with the latest digital study materials and innovative learning method, will give you in-depth knowledge of this domain. You will dive deep into the core basics with our step-by-step lessons and proficient tutor guidance. You will be able to hone your knowledge from beginner to advanced level as there will be frequent tests, fun quizzes and practical analysis of the topics. Moreover, you will keep yourself up to date with the current situation in the area of your interest.</p><p>As Customer Service Representative, there are endless opportunities for you if you have the right knowledge and skill. Therefore, to make your career journey a successful one, we designed this bundle as a one-stop solution for you.</p><p><strong>This 20-in 1 Ultimate Customer Service Representative bundle consists of the following Courses:</strong></p><ul><li>Course 01: Retail Management</li><li>Course 02: Certificate in Purchasing and Procurement</li><li>Course 03: Supply Chain Management</li><li>Course 04: Merchandising</li><li>Course 05: Visual Merchandising Diploma</li><li>Course 06: Operations Management</li><li>Course 07: Product Management</li><li>Course 08: Digital Product Management</li><li>Course 09: Facilities Management Diploma</li><li>Course 10: Strategic Business Management - Online Diploma Course</li><li>Course 11: Business Intelligence Analyst Course</li><li>Course 12: Customer Relationship Management</li><li>Course 13: Store Assistant</li><li>Course 14: Fundamentals of Business Analysis</li><li>Course 15: Strategic Planning and Analysis for Marketing</li><li>Course 16: Commercial Management</li><li>Course 17: Sales Skills</li><li>Course 18: Financial Management</li><li>Course 19: Purchase Ledger</li><li>Course 20: Business Plan</li></ul><p><strong>Additionally, you will get 5 other career-guided courses in this Customer Service Representative bundle:</strong></p><ul><li>Course 01: Career Development Plan Fundamentals</li><li>Course 02: CV Writing and Job Searching</li><li>Course 03: Interview Skills: Ace the Interview</li><li>Course 04: Video Job Interview for Job Seekers</li><li>Course 05: Create a Professional LinkedIn Profile</li></ul><p><strong><em>So, stop scrolling down and procure the skills and aptitude with Apex Learning to outshine all your peers by enrolling in this </em>Customer Service Representative<em> bundle</em>.</strong></p><p><strong>Learning Outcomes of Customer Service Representative bundle </strong></p><p>This career-oriented bundle will help you to</p><ul><li>Gain the ability to excel in the role of Customer Service Representative</li><li>Know your responsibilities as Customer Service Representative and convey your experience to others</li><li>Gain excellent interpersonal and communication skills</li><li>Know the pros and cons of working as Customer Service Representative</li><li>Adhere to the regulations around this area</li><li>Gain time and risk management skills to ensure efficiency</li><li>Manipulate technological advancement to become more effective</li><li>Maintain moral standards and set an example for your peers</li></ul><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        250 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>Anyone from any background can enrol in this Customer Service Representative bundle.</p>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>This Customer Service Representative course has been designed to be fully compatible with tablets and smartphones.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>Having this expertise will increase the value of your CV and open you up to multiple job sectors.</p>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Digital certificate -
            Included
        </p>
        <h4>Certificate of completion</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div> <p>You will get the Hard Copy certificate for the title course (<strong>Retail Management</strong> ) absolutely Free! Other Hard Copy certificates are available for £10 each. </p><p><strong>Please Note:</strong> The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.</p> </div>

                        </div>

Overview:
As a Customer Service Representative, there are endless opportunities for you if you have the right knowledge and skills. Therefore, to make your career journey a successful one, we designed this Customer Service Representative bundle as a one-stop solution for you.
To cover up all your limitations and uproot all the hurdles to a stable and dignified career, we are here with a package you can't refuse! This time Apex Learning will show you the pathway to a successful career through the most well-researched and expertly made Customer Service Representative bundle.
Our Customer Service Representative package, with the latest digital study materials and innovative learning methods, will give you in-depth knowledge of this domain. You will dive deep into the Customer Service Representative core basics with our step-by-step lessons and proficient tutor guidance. You will be able to hone your knowledge from beginner to advanced level as there will be frequent tests, fun quizzes and practical analysis of the topics. Moreover, you will keep yourself up to date with the current situation in the area of your interest.
This 20-in-1 Ultimate Customer Service Representative bundle consists of the following Courses:
Course 01: Retail Management
Course 02: Certificate in Purchasing and Procurement
Course 03: Supply Chain Management
Course 04: Merchandising
Course 05: Visual Merchandising Diploma
Course 06: Operations Management
Course 07: Product Management
Course 08: Digital Product Management
Course 09: Facilities Management Diploma
Course 10: Strategic Business Management - Online Diploma Course
Course 11: Business Intelligence Analyst Course
Course 12: Customer Relationship Management
Course 13: Store Assistant
Course 14: Fundamentals of Business Analysis
Course 15: Strategic Planning and Analysis for Marketing
Course 16: Commercial Management
Course 17: Sales Skills
Course 18: Financial Management
Course 19: Purchase Ledger
Course 20: Business Plan



Learning Outcomes of Customer Service Representative Bundle:
This career-oriented Customer Service Representative bundle will help you to
Gain the ability to excel in the role of Customer Service Representative
Know your responsibilities as a Customer Service Representative and convey your experience to others
Gain excellent interpersonal and communication skills
Know the pros and cons of working as a Customer Service Representative
Adhere to the regulations around this area
Gain time and risk management skills to ensure efficiency
Manipulate technological advancement to become more effective
Maintain moral standards and set an example for your peers



Why Choose this Customer Service Representative Bundle?
FREE Customer Service Representative CPD-accredited certificate
Get a free student ID card with Customer Service Representative training (£10 applicable for international delivery)
Lifetime access to the Customer Service Representative course materials
The Customer Service Representative program comes with 24/7 tutor support
Get instant access to this Customer Service Representative course
Learn Customer Service Representative training from anywhere in the world
The Customer Service Representative training is affordable and simple to understand
The Customer Service Representative training is entirely online
So, stop scrolling down and procure the skills and aptitude with Apex Learning to outshine all your peers by enrolling in this Customer Service Representative bundle.



Who is this Customer Service Representative course for? 
Anyone from any background can enrol in this Customer Service Representative bundle.



Requirements 
This Customer Service Representative course has been designed to be fully compatible with tablets and smartphones.



Career path 
Having this Customer Service Representative expertise will increase the value of your CV and open you up to multiple job sectors.



Certificates 
Digital certificate - Included 
Hard copy certificate - Included 
You will get the Hard Copy certificate for the title course (Customer Service Representative) absolutely Free! Other Hard Copy certificates are available for £14.99 each. 
Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Apex Learning

Customer Service

Customer Service Representative Diploma

This Offer is vaild for first 10 Learners Only!!

Limited Time Offer!

Loughborough

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			<p>Ensuring that you provide the level of service that your customers want to be delivered through your people. This programme develops the skills and behaviours that enhance the experience that your customers receive.</p>
			<div><i></i> 2 x 3 Hour Sessions</div>
			<div><i></i>  £450.00 incl. VAT</div>
			
			
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			<p>Want to run this event in-house?  Enquire about running this event in-house </p>
			
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			<p>Interested in attending? Have a suggestion about running this event near you?<br />Register your interest now</p>
			
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		<h3>Description</h3>
		<p></p><h4><span>Ensuring that you provide the level of service that your customers want to be delivered through your people. This programme develops the skills and behaviours that enhance the experience that your customers receive.<br /></span></h4>
<h4><span>Aim: To develop the customer service skills of your people so that they enhance the experience for your customers.<br /></span></h4>
<p></p>
	
		<h3>Modules/Lessons</h3>
		<p></p><h4>Programme Outcome</h4>
<ul>
<li>Customers feel engaged &amp; informed throughout the whole journey</li>
<li>Customers <i>feel important</i></li>
<li>Reduces complaints</li>
<li>Increases compliments</li>
<li>Help you win more business</li>
<li>Increases recommendations and profitable customer conversations</li>
<li>Improves external perception of your business</li>
<li>Makes it a better place to work</li>
<li>Colleagues feel important and even more confident in their roles</li>
<li>Great Customer Service drives great Customer Experience</li>
</ul>
<h4>Duration</h4>
<p>The programme is made up of 2 x 3-hour virtual modules or 1 day in person</p>
<h4>Programme content</h4>
<ul>
<li>Introduction and Welcome - We are all part of the same journey - what does this mean to you</li>
<li>What do we mean by Customer service and how this links to the customers experience?</li>
<li>In the shoes of your customer - to get the participants thinking about what Customer Service means to different people, which in turn will impact the mindset</li>
<li>Its not what you say, it is what <b><i>you say and do </i></b>- bringing Customer Service to life by 'Being It'</li>
<li>The journey starts and ends with you, so how can we enhance the Customer Service we provide to our internal &amp; external customers</li>
<li>Video and discussion around the key concepts of Be there, Make their day, Choose your attitude, Play - have a sense of fun linking this to creating the right customer service throughout their journey</li>
<li>Being on the front foot - what does this mean and how can we demonstrate this to our customers</li>
<li>Engaging with our customers, when, how often, why &amp; about what</li>
<li>Pulling it all together- what are the critical behaviours we need to demonstrate to bring our vision of Customer Service to life.</li>
<li>Follow up coach to support the business in implementing this important skill as required</li>
</ul>
<p></p>

Mpi Learning - Professional Learning And Development Provider

Ensuring that you provide the level of service that your customers want to be delivered through your people. This programme develops the skills and behaviours that enhance the experience that your customers receive.

<p><em>Master Customer Service &amp; CRM</em><em> - delight your customers using great customer care and benefit from lifelong loyalty and referrals</em></p><p>Do your customers LOVE you? Do they rave to their friends about what a great company you are? Would they ever consider switching to a competitor? Do they always leave your premises happy and well cared for? You might think this is a faraway dream, too expensive to achieve, or simply impossible for a product/business like yoursâ¦.But guess what - it's not! Customer Service &amp; CRM Diploma can make all of those goals come true, and doesn't need to cost you anything except creativity and passion.</p><p>With Apex Learning online Customer Service &amp; CRM course, you can learn the fundamental elements of Customer Service &amp; CRM, understand how they can be applied in any organisation, and discover how a business can develop its Customer Service &amp; CRM program to the highest level.</p><p>The Customer Service &amp; CRM Training will be of great interest to retail staff, hospitality workers and public servants who want to improve their provision of friendly and effective Customer Service &amp; CRM. So go ahead and give your career in expert Customer Service &amp; CRM a solid boost by accessing professional and helpful learning from Apex Learning today.</p><p><strong>This Customer Service &amp; CRM Training s Bundle Consists of the following Premium courses: </strong></p><p><strong>Courses are included in this Customer Service &amp; CRM Training s Bundle?</strong></p><ul><li>Course 01: Sales and Marketing Skills Level 3</li><li>Course 02: Customer Relationship Management</li><li>Course 03: Know Your Customer (KYC)</li><li>Course 04: Leadership &amp; Management Diploma</li><li>Course 05: Risk Management Level 7</li><li>Course 06: Retail Management Level 5</li><li>Course 07: Effective Communication Skills</li><li>Course 08: Performance Management</li><li>Course 09: Quality Management</li><li>Course 10: Time Management</li></ul><p>Enrol now in Customer Service &amp; CRM To advance your career, and use the premium study materials from Apex Learning.</p><p>The Customer Service &amp; CRM bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Customer Service &amp; CRM Expertise and essential knowledge, which will assist you in reaching your goal.</p><p><strong>Customer Service &amp; CRM Bundle Certificates after completion:</strong></p><ul><li><strong>PDF Certificate: Free (Previously it was £6*11 = £66)</strong></li></ul><ul><li><strong>Hard Copy Certificate: Free (For The Title Course: Previously it was £10)</strong></li></ul><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
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                                    <div>
                                        105 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>There is no experience or previous qualifications required for enrolment on this Customer Service &amp; CRM. Our course suitable for students, of all academic backgrounds.</p>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>Our Customer Service &amp; CRM is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on wifi, 3G or 4G.</p><p>There is no time limit for completing this Customer Service &amp; CRM course, it can be studied in your own time at your own pace.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>Having this Customer Service &amp; CRM expertise will increase the value of your CV and open you up to multiple job sectors.</p>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Digital certificate -
            Included
        </p>
        <h4>Certificate of completion</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div> <p>You will get the Hard Copy certificate for the title course (<strong>Customer Service Skills Complete Training</strong>) absolutely Free! Other Hard Copy certificates are available for £10 each. </p><p>Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.</p> </div>

                        </div>

Overview:
Master Customer Service & CRM - delight your customers using great customer care and benefit from lifelong loyalty and referrals
Do your customers LOVE you? Do they rave to their friends about what a great company you are? Would they ever consider switching to a competitor? Do they always leave your premises happy and well cared for? You might think this is a faraway dream, too expensive to achieve, or simply impossible for a product/business like yours¦. But guess what - it's not! Customer Service & CRM Diploma can make all of those goals come true, and doesn't need to cost you anything except creativity and passion.
With Apex Learning online Customer Service & CRM course, you can learn the fundamental elements of Customer Service & CRM, understand how they can be applied in any organisation, and discover how a business can develop its Customer Service & CRM program to the highest level.
The Customer Service & CRM Training will be of great interest to retail staff, hospitality workers and public servants who want to improve their provision of friendly and effective Customer Service & CRM. So go ahead and give your career in expert Customer Service & CRM a solid boost by accessing professional and helpful learning from Apex Learning today.
This Customer Service & CRM Training Bundle Consists of the following Premium courses: 
Course 01: Sales and Marketing Skills Level 3
Course 02: Customer Relationship Management
Course 03: Know Your Customer (KYC)
Course 04: Leadership & Management Diploma
Course 05: Risk Management Level 7
Course 06: Retail Management Level 5
Course 07: Effective Communication Skills
Course 08: Performance Management
Course 09: Quality Management
Course 10: Time Management
Enrol now in Customer Service & CRM To advance your career, and use the premium study materials from Apex Learning.



Why Choose this Customer Service Bundle?
FREE Customer Service & CRM CPD-accredited certificate
Get a free student ID card with Customer Service & CRM training (£10 applicable for international delivery)
Lifetime access to the Customer Service & CRM course materials
The Customer Service & CRM program comes with 24/7 tutor support
Get instant access to this Customer Service & CRM course
Learn Customer Service & CRM training from anywhere in the world
The Customer Service & CRM training is affordable and simple to understand
The Customer Service & CRM training is entirely online



Description:
The Customer Service & CRM bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Customer Service & CRM Expertise and essential knowledge, which will assist you in reaching your goal.
Customer Service & CRM Bundle Certificates after completion:
PDF Certificate: Free (Previously it was £9.99*11 = £109)
Hard Copy Certificate: Free (For The Title Course: Previously it was £14.99)



Who is this Customer Service course for? 
There is no experience or previous qualifications required for enrolment in this Customer Service & CRM. Our Customer Service & CRM course is suitable for students, of all academic backgrounds.



Requirements 
Our Customer Service & CRM is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on wifi, 3G or 4G.
There is no time limit for completing this Customer Service & CRM course, it can be studied in your own time at your own pace.



Career path 
Having this Customer Service & CRM expertise will increase the value of your CV and open you up to multiple job sectors.



Certificates
Digital certificate - Included 
Hard copy certificate - Included 
You will get the Hard Copy certificate for the title course (Customer Service Skills Complete Training) absolutely Free! Other Hard Copy certificates are available for £14.99 each. 
Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Customer Service & CRM Diploma - CPD Certified

<p>Did you know that 86% of customers are willing to pay more for great customer service? In today's competitive business environment, exceptional customer service is no longer a luxury but a necessity. That's where our <strong>Customer Service Manager - QLS Endorsed Bundle </strong>comes in.</p><p>Quality Licence Scheme is a leading accreditation body that ensures our courses meet the highest industry standards. When you enrol in our bundle, you'll not only receive training that is recognised by employers, but you'll also receive <strong>10 Hard Copy QLS Certificates</strong> upon completion of each course. These certificates will attest to your knowledge and skills, helping you stand out in a crowded job market.</p><p>But that's not all. Our <strong>Customer Service Manager - QLS Endorsed Bundle </strong>includes a range of career-guided courses designed to equip you with the skills and knowledge needed to excel in customer service management. From communication skills to managing customer complaints, our courses cover all aspects of customer service management.</p><p>In addition, our bundle includes courses that are relevant to today's business environment. You'll learn how to manage remote teams, navigate virtual communication channels, and build a customer-centric culture in your organisation. These skills are essential in today's digital age, where customers expect a seamless experience across all touchpoints.</p><p>By enrolling in our <strong>Customer Service Manager - QLS Endorsed Bundle</strong>, you'll gain the knowledge to succeed in a customer service management role. Whether you're starting your career or looking to upskill, our courses will provide you with a competitive edge in the job market.</p><p>Don't miss out on this opportunity to enhance your career prospects. Enrol now and take the first step towards becoming a customer service management expert.</p><p><strong>Learning Outcomes:</strong></p><ul><li>Develop a comprehensive understanding of customer service management principles and best practices.</li><li>Master the communication skills required to interact with customers and team members effectively.</li><li>Gain knowledge of customer relationship management tools and techniques to enhance customer satisfaction.</li><li>Learn how to identify and prevent money laundering and terrorist financing.</li><li>Understand the fundamentals of marketing and how they relate to customer service management.</li><li>Develop the confidence and self-esteem needed to excel in a customer service management role.</li><li>Receive career coaching to help guide your professional development and achieve your goals.</li></ul><p><strong>Why Choose Imperial Academy?</strong></p><ul><li>Fully Online Training</li><li>QLS Endorsed &amp; CPD Accredited Certificate</li><li>No Time Limits. Study at Your Own Pace</li><li>Expert Instructors</li><li>Audio Visual Training</li><li>Up-to-date Curriculum and Valuable Guidelines</li></ul><p>Our <strong>Customer Service Manager - QLS Endorsed Bundle </strong>is a comprehensive training program that includes 10 QLS Endorsed courses designed to prepare you with the knowledge needed to excel in customer service management. You'll learn how to deliver exceptional customer service, manage teams, and create a customer-centric culture within your organisation.</p><p>The bundle includes courses such as the <strong>Customer Service Advisor Course</strong>, which covers the essential skills required to provide excellent customer service. You'll learn how to communicate effectively with customers, resolve complaints, and build long-term relationships.</p><p>Other courses, such as the <strong>Anti-Money Laundering (AML) Training</strong> and <strong>Know Your Customer (KYC)</strong> course, will help you understand the legal and regulatory frameworks surrounding money laundering and terrorist financing. You'll gain knowledge of the key regulations and compliance requirements, as well as best practices for preventing financial crime.</p><p>The <strong>Marketing Fundamentals</strong> course will provide you with an overview of the key marketing principles and how they relate to customer service management. You'll learn how to identify and understand your target audience, develop marketing strategies, and measure the success of your campaigns.</p><p><strong>This bundle comprises the following courses:</strong></p><p><strong>QLS Endorsed Courses:</strong></p><ul><li><strong>Course 01:</strong> Customer Service Advisor Course</li><li><strong>Course 02:</strong> CRM</li><li><strong>Course 03:</strong> Phone-Based Customer Service</li><li><strong>Course 04:</strong> KYC</li><li><strong>Course 05:</strong> Anti-Money Laundering (AML) Training</li><li><strong>Course 06:</strong> Complete Communication Skills Master Class for Life</li><li><strong>Course 07:</strong> Public Speaking Training</li><li><strong>Course 08:</strong> Marketing Fundamentals</li><li><strong>Course 09:</strong> Career Coaching</li><li><strong>Course 10:</strong> The Unstoppable Self-Confidence &amp; High Self-Esteem Blueprint</li></ul><p><strong>Certificate:</strong></p><p>The <strong>Quality Licence Scheme </strong>ensures excellence and quality. These courses' learning outcomes provide the learners with high competence in their line of work as well. So, <strong>QLS Endorsed</strong> courses deliver not only deep knowledge but also add great value to the resume.</p><p>After completing the assessments, learners will be eligible for a prestigious <strong>QLS Certificate</strong> for each endorsed course in this bundle. Moreover, the certificates will be delivered to their home free of cost!</p><p>Imperial Academy is an approved reselling partner for Quality Licence Scheme courses under One Education.</p><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <ul><li>Individuals seeking to enhance their career prospects in customer service management</li><li>Professionals looking to upskill and expand their knowledge in customer service management</li><li>Business owners and entrepreneurs who want to improve customer satisfaction and loyalty</li><li>Anyone interested in pursuing a career in customer service management</li></ul>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>Anyone can enrol <strong>Customer Service Manager - QLS Endorsed Bundle</strong>.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <ul><li>Customer Service Manager: £24,000-£50,000 per year</li><li>Customer Relationship Manager: £30,000-£60,000 per year</li><li>Sales Manager: £30,000-£65,000 per year</li><li>Marketing Manager: £25,000-£60,000 per year</li><li>Compliance Manager: £30,000-£65,000 per year</li><li>Operations Manager: £30,000-£65,000 per year</li><li>Business Development Manager: £30,000-£65,000 per year</li></ul>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Hard Copy QLS Certificate</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
        <h4>PDF Certificate</h4>
        <p>
            Digital certificate -
            Included
        </p>
        <h4>Student ID Card</h4>
        <p>
            Digital certificate -
            Included
        </p>

                        </div>

10 QLS Endorsed Courses for Customer Service Manager | 10 QLS Endorsed Certificates Included | Life Time Access

Customer Service Manager - QLS Endorsed Bundle

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					<div><p>For customer satisfaction providing the best support and showing you satisfying effort is customer service. The process allows an employee to interact directly with customers and give them the best support possible. Remarkable customer service is a competitive advantage and it is the key player in the game of customer retention.<br />Gratifying customer support and good products service can help to create the type of brand loyalty that increases revenue for your company. Become a Master in the art of quality Customer Service and solve complains of customers in a beneficial manner and deliver service beyond your customers' expectations can help your career take you far!</p><p>Please Note, there is no Assessment available with this Customer Service Training course. Learners can order the Course Completion Certificate right after completing the Customer Service Training course.</p></div>
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										<span>Get help from our expert tutors anytime you need</span>
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										<span>Study at your convenient time and from wherever you want</span>
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			<h2> <b>Why should I take this course?</b></h2>		</div>
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										<span>Internationally recognized Accredited Qualification will boost up your resume.</span>
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										<span>You will learn the researched and proven approach adopted by successful people to transform their careers.</span>
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										<span>You will be able to incorporate various techniques successfully and understand your customers better.</span>
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										<span>No formal qualifications required, anyone from any academic background can take this course.</span>
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										<span>Access to a computer or digital device with internet connectivity.</span>
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                                <h2>Course Curriculum</h2>
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					<td colspan="4"><strong>Module 1: Six Critical Elements	</strong></td>
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					<td colspan="4"><strong>Module 2: Understanding Leadership and  Five Practices of Leadership</strong></td>
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					<td>Understanding Leadership and Five Practices of Leadership</td><td><span>🕐 00:22:00</span></td>
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Skill Up

For customer satisfaction providing the best support and showing you satisfying effort is customer service. The process allows

Customer Service Training

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Providing excellent service to your customers over the phone is a skill that can set you apart from your competitors and boost your reputation. In this Phone-Based Customer Service course, you will learn how to communicate effectively, build rapport, handle difficult callers, and solve problems over the phone. You will also learn how to use customer relationship management tools, follow phone etiquette rules, and measure your service performance.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This course will help you distinguish between poor and excellent customer service, enabling you to provide the best possible service. You&#39;ll find out how to maximise sales opportunities, improve customer loyalty, and present your company in a favourable light. Furthermore, you will acquire the expertise to handle various caller types, including those who may be angry, impatient, or confused, along with mastering the management of interoffice calls and voicemail messages.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This course is suitable for anyone who wants to improve their phone-based customer service skills and gain a recognized qualification in this field.</p><h2 dir="ltr" id="isPasted" fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Learning Outcome of Phone-Based Customer Service &nbsp; &nbsp;&nbsp;</span></h2><ul fr-original-style="" style="box-sizing: border-box;"><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Learn the principles and practices of effective customer service</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Gain skills and confidence in communicating with customers over the phone</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Understand how to use customer relationship management tools and strategies</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Acquire techniques for building rapport, handling difficult callers and solving problems</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Learn how to manage interoffice calls, voicemail and intra organisation dealings</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Understand how to measure and improve customer service performance</li></ul><h2 dir="ltr" id="isPasted" fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Key Features of the Course</span></h2><ul fr-original-style="" style="box-sizing: border-box;"><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">A CPD certificate that is recognised worldwide.</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">A great online learning experience.</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Interesting and unique online materials and activities.</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Expert guidance and support from the field leaders.</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Access to the study resources anytime you want.</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Friendly and helpful customer service and admin support by email, phone, and chat from Monday through Friday.</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Get a year-long access to the course.</li></ul><h2 dir="ltr" id="isPasted" fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Topics Covered in This Course</span></h2><ul fr-original-style="" style="box-sizing: border-box;"><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Module 01: Introduction to Customer Service</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Module 02: What&rsquo;s Different about Good Customer Service?</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Module 03: Customer Relationship Management</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Module 04: Customer Service Communication Strategies</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Module 05: Aspects of Phone Etiquette</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Module 06: Building Rapport Over the Phone</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Module 07: Inbound and Outbound Calls</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Module 08: Active Listening and Managing Tough Callers</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Module 09: Managing Interoffice Calls and Voicemail</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Module 10: Problem Solving over the Phone</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Module 11: Intra Organisation Dealings</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Module 12: Measuring Customer Service</li></ul><h2 dir="ltr" id="isPasted" fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Who is this course for</span></h2><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This course is ideal for individuals aspiring to excel in various customer service roles, from representatives to managers. It&#39;s suitable for beginners aiming to enter the customer service field as well as experienced professionals looking to enhance their skills and advance their careers.</p><h2 dir="ltr" id="isPasted" fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Requirements</span></h2><div fr-original-style="" style="box-sizing: border-box;"><div fr-original-style="" style="box-sizing: border-box;"><section fr-original-style="" style="box-sizing: border-box;"><div fr-original-style="" style="box-sizing: border-box;"><ul fr-original-style="" style="box-sizing: border-box;"><li id="isPasted" style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">No prerequisites; suitable for individuals from any academic background.</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Accessible course materials from any internet-enabled device.</li></ul><h2 dir="ltr" id="isPasted" fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">CPD Certificate from Course Gate</span></h2><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for &pound;9 and the hard copy for &pound;15. Also, you can order both PDF and hardcopy certificates for &pound;22.</span></p><h2 dir="ltr" fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Career path</span></h2><ul fr-original-style="" style="box-sizing: border-box;"><li dir="ltr" style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Customer Service Representative</span></li><li dir="ltr" style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Call Centre Agent</span></li><li dir="ltr" style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Customer Service Manager</span></li><li dir="ltr" style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Customer Care Coordinator</span></li><li dir="ltr" style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Customer Relations Officer</span></li><li dir="ltr" style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Customer Service Trainer</span></li><li dir="ltr" style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Telephone Customer Service Associate</span></li><li dir="ltr" style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Inbound Sales Representative</span></li></ul></div></section></div>

</div>

Course Gate

Customer Care

Enrol in our comprehensive customer service course suitable for beginners and experienced professionals. Learn essential skills for various roles, from representatives to managers, and advance your career in the dynamic field of customer service.

Phone-Based Customer Service

<h3 fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Overview</strong></h3>
Show that you are committed to providing the absolute best in customer service with this expert training.

This Customer Service for Hospitality course will coach you in customer expectations and offer useful recommendations for displaying outstanding performance.

Any business in the hospitality sector is reliant on its staff, showing consideration and attention to their clients, and you can be taught to embody this protocol. You will learn how to pre-empt requests by customers and to perform tasks diligently. The specific requirements for hygiene and courtesy with catering events are also covered in-depth, alongside the UK legislation that governs events and establishments with hospitality staff.
<h3 fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">How will I get my certificate?</strong></h3>
You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate.
<h3 fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Who is this course for?</strong></h3>
There is no experience or previous qualifications required for enrolment on this Customer Service for Hospitality. It is available to all students, of all academic backgrounds.
<h3 fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Requirements</strong></h3>
Our Customer Service for Hospitality is fully compatible with PC&#39;s, Mac&#39;s, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace.
<h3 fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Career path</strong></h3>
Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business &amp; Management , Admin, Accountancy &amp; Finance, Secretarial &amp; PA, Teaching &amp; Mentoring etc. <h3 fr-original-style="" style="box-sizing: border-box;">Course Curriculum</h3><div fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">1 sections &bull; 12 lectures &bull; 04:28:00 total length</p></div><div fr-original-style="" style="box-sizing: border-box;"><div fr-original-style="" style="box-sizing: border-box;"><div fr-original-style="" style="box-sizing: border-box;"><div fr-original-style="" style="box-sizing: border-box;"><div fr-original-style="" style="box-sizing: border-box;"><div fr-original-style="" style="box-sizing: border-box;"><div fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&bull;Module 01: Introduction to Hospitality Management: 00:24:00</p></div><div fr-original-style="" style="box-sizing: border-box;"><div fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&bull;An Overview of Hotel Industry: 00:18:00</p></div><div fr-original-style="" style="box-sizing: border-box;"><div fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&bull;The Process of Selection and Recruitment in Hospitality Industry: 00:21:00</p></div><div fr-original-style="" style="box-sizing: border-box;"><div fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&bull;The Process of Development and Training in Hospitality Industry: 00:24:00</p></div><div fr-original-style="" style="box-sizing: border-box;"><div fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&bull;Module 05: Management of Front Office Operations: 00:19:00</p></div><div fr-original-style="" style="box-sizing: border-box;"><div fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&bull;Management of Housekeeping, Engineering and Security Operations: 00:27:00</p></div><div fr-original-style="" style="box-sizing: border-box;"><div fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&bull;Management of Food and Beverage Operations: 00:20:00</p></div><div fr-original-style="" style="box-sizing: border-box;"><div fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&bull;Management of Service Quality in Hospitality Industry: 00:20:00</p></div><div fr-original-style="" style="box-sizing: border-box;"><div fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&bull;Marketing in Travel and Tourism Business: 00:24:00</p></div><div fr-original-style="" style="box-sizing: border-box;"><div fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&bull;Module 10: Accounting in Hospitality Industry: 00:26:00</p></div><div fr-original-style="" style="box-sizing: border-box;"><div fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&bull;Customer Satisfaction: 00:23:00</p></div><div fr-original-style="" style="box-sizing: border-box;"><div fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&bull;Module 12: E-Hospitality and Technology: 00:22:00</p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>

Overview
Show that you are committed to providing the absolute best in Customer Service with this expert training. This Customer Service for Hospitality course will coach you in Customer Service expectations and offer useful recommendations for displaying outstanding Customer Service performance.
Any business is reliant on its Customer Service staff, showing consideration and attention to its clients, and you can be taught to embody this Customer Service protocol. You will learn how to pre-empt requests by Customer Service customers and to perform tasks diligently. The specific requirements for Customer Service are also covered in-depth, alongside the UK legislation that governs Customer Service events and establishments with Customer Service staff.
This Customer Service course is designed to equip you with the essential Customer Service skills needed to excel in the hospitality industry. From understanding the nuances of Customer Service interactions to mastering the art of proactive Customer Service, you will be prepared to handle any Customer Service challenge that comes your way. Whether you are new to the field or looking to enhance your Customer Service expertise, this training will set you apart as a Customer Service professional.
With a focus on practical applications, this Customer Service course ensures that you are not just learning theory but are also capable of applying Customer Service principles in need. Enrol today to elevate your Customer Service capabilities and make a lasting impression in the Customer Service sector.



Why Choose this Customer Service Bundle?
FREE Customer Service CPD-accredited certificate
Get a free student ID card with Customer Service training (£10 applicable for international delivery)
Lifetime access to the Customer Service course materials
The Customer Service program comes with 24/7 tutor support
Get instant access to this Customer Service course
Learn Customer Service training from anywhere in the world
The Customer Service training is affordable and simple to understand
The Customer Service training is entirely online



How will I get my Customer Service certificate?
You may have to take a quiz or a written test online during or after the Customer Service course. After successfully completing the course, you will be eligible for the certificate.



Who is this Customer Service course for?
There is no experience or previous qualifications required for enrolment in this Customer Service for Hospitality. It is available to all students, of all academic backgrounds.



Requirements
Our Customer Service for Hospitality is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This Customer Service course has been designed to be fully compatible with tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace.



Career Path
Having these various qualifications will increase the value of your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc.



Course Curriculum
Module One: Who We Are and What We Do - 00:17:00
Module Two: Establishing Your Attitude - 00:12:00
Module Three: Identifying and Addressing Customer Needs - 00:12:00
Module Four: Generating Return Business - 00:14:00
Module Five: In-Person Customer Service - 00:10:00
Module Six: Giving Customer Service over the Phone - 00:12:00
Module Seven: Providing Electronic Customer Service - 00:12:00
Module Eight: Recovering Difficult Customers - 00:15:00
Module Nine: Understanding When to Escalate - 00:14:00

Customer Service for Hospitality

Limited TIme Offer!

<p>Customer service is a critical aspect of any business, as it can make or break the customer's experience. The ability to provide excellent customer service is crucial to retaining customers and generating repeat business. In today's competitive market, it is essential to have employees who possess the necessary skills to provide top-notch customer service. Therefore, investing in customer service training can prove to be highly beneficial for individuals and businesses alike.</p> <p>Our Customer Service bundle provides you with an opportunity to gain valuable knowledge and skills required to succeed in the customer service industry. With three QLS-endorsed courses, five CPD QS-accredited relevant courses, and five career development courses, this bundle is designed to help you excel in your career. Upon completion, you will receive hardcopy certificates for the QLS-endorsed courses, which can be a valuable addition to your resume and demonstrate your expertise to potential employers.</p> <p>So why wait any longer? Enrol in the Customer Service (CRM, KYC &amp; Phone-Based Customer Service) bundle right now!</p> <p><strong>QLS Endorsed Courses:</strong></p> <ul> <li><strong>Course 01:</strong> Diploma in Phone-Based Customer Service Training at QLS Level 5</li><li><strong>Course 02:</strong> Diploma in KYC at QLS Level 5</li><li><strong>Course 03:</strong> Diploma in Customer Relationship Management (CRM) at QLS Level 4</li></ul> <p><strong>CPD QS Accredited Courses:</strong></p> <ul> <li><strong>Course 04:</strong> Assertiveness and Self Confidence Development</li><li><strong>Course 05:</strong> Patient Customer Service Training</li><li><strong>Course 06:</strong> Win Customers Efficiently: Customer Service Diploma</li><li><strong>Course 07:</strong> Customer Service - Representative</li><li><strong>Course 08:</strong> Complete Communication Skills Master Class for Life</li></ul> <p>Take your career to the next level with our bundle that includes not only technical courses but also<strong> five guided courses</strong> focused on personal development and<strong> career growth</strong>.</p> <ul> <li><strong>Course 09:</strong> Personal Development</li><li><strong>Course 10: </strong>Career Development Plan Fundamentals</li><li><strong>Course 11: </strong>Leadership and Management Course</li><li><strong>Course 12: </strong>Communication Building Masterclass</li><li><strong>Course 13: </strong>Positive Psychology Masterclass</li></ul> <p>By enrolling in this bundle, you can expect to learn the following:</p> <ul> <li>Gain expertise in customer service skills and practices.</li><li>Understand the importance of customer service in business.</li><li>Enhance your communication skills to effectively interact with customers.</li><li>Develop assertiveness and self-confidence to handle challenging situations.</li><li>Learn how to efficiently win customers and retain their loyalty.</li><li>Acquire knowledge of customer relationship management and its applications.</li><li>Expand your career opportunities in the customer service industry.</li></ul> <p><strong>Please Note: </strong>Imperial Academy is One Education approved resale partner for Quality Licence Scheme Endorsed courses.</p><p>Our Customer Service bundle is designed to equip you with the necessary knowledge and skills to succeed in the customer service industry. The bundle includes three QLS-endorsed courses covering Phone-Based Customer Service, KYC, and a Diploma in Customer Relationship Management (CRM). These courses are designed by industry experts and cover a wide range of topics, including communication skills, handling difficult customers, customer retention, and CRM strategies.</p> <p>In addition to QLS courses, our bundle includes five CPD QS-accredited relevant courses and five career development courses. These courses cover topics such as patient customer service training, assertiveness and self-confidence development, customer service representation, complete communication skills, and winning customers efficiently.</p> <p><strong>Certificate</strong></p> <p>QLS-endorsed courses are designed to provide learners with the skills and knowledge they need to succeed in their chosen field.<br />The <strong>Quality Licence Scheme</strong> is a distinguished and respected accreditation in the UK, denoting exceptional quality and excellence. It carries significant weight among industry professionals and recruiters.<br />Upon completion, learners will receive <strong>Three QLS Endorsed hard copy certificates</strong>, making it easy for them to showcase their achievements. These certificates validate their course completion, the level of the course they have completed, and the QLS endorsement.</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        30 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                             <p>This bundle is ideal for:</p> <ul> <li>Individuals looking to start or advance their careers in the customer service industry.</li><li>Customer service representatives and professionals seeking to enhance their skills.</li><li>Business owners and managers who wish to provide their employees with customer service training.</li><li>Anyone who wishes to improve their communication skills and learn how to handle challenging situations effectively.</li></ul> 
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                             <p>Upon completion of the courses, you will have the knowledge and skills to pursue many career paths, such as:</p> <ul> <li>Customer Service Representative: £18,000 - £25,000 per year</li><li>Customer Service Manager: £28,000 - £40,000 per year</li><li>Customer Success Manager: £30,000 - £55,000 per year</li><li>Customer Experience Manager: £30,000 - £60,000 per year</li><li>Call Centre Manager: £25,000 - £50,000 per year</li></ul> 
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Hard copy certificate -
            Included
        </p>

                        </div>

3 QLS Endorsed Diploma | QLS Hard Copy Certificate Included | 10 CPD Courses | Lifetime Access | 24/7 Tutor Support

Customer Service (CRM, KYC & Phone-Based Customer Service)

<div> <div>     </div> <div>  <div> <div> <h3><strong>Highlights of the Course</strong></h3> <ul> <li><strong>Course Type:</strong> Online Learning</li> <li><strong>Duration:</strong> <span>1 hour 15 minutes</span></li> <li><strong>Tutor Support:</strong> Tutor support is included</li> <li><strong>Customer Support:</strong> 24/7 customer support is available</li> <li><strong>Quality Training:</strong> The course is designed by an industry expert</li> <li><strong>Recognised Credential:</strong> Recognised and Valuable Certification</li> <li><strong>Completion Certificate:</strong> Free Course Completion Certificate Included</li> <li><strong>Instalment:</strong> 3 Installment Plan on checkout</li> </ul> </div> </div> <div> <div> <hr /> <h3><strong>What you will learn from this course?</strong></h3> <ul> <li>Gain comprehensive knowledge about customer service</li> <li>Understand the core competencies and principles of customer service</li> <li>Explore the various areas of customer service</li> <li>Know how to apply the skills you acquired from this course in a real-life context</li> <li>Become a confident and expert customer service manager</li> </ul> <hr /> <h3><strong>Customer Service</strong></h3> <p>This customer service course is accredited by the CPD UK. CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world.</p> <p>Customer service is the act of taking care of the customer's needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer's requirements are met.</p> <p>But how is this done?</p> <p>How do you ensure it's consistent across your business? What are the benefits of delivering great customer service?</p> <p>This customer service course will start by making it very clear exactly what we mean by customer service, and why it's so vital. It then goes into detail about the goals of great customer service, communication skills both verbal and non-verbal, discovering and understanding customer needs and much more.</p> <h3><strong>Who is this Course for?</strong></h3> <p>This comprehensive Customer Service course is ideal for anyone wishing to boost their career profile or advance their career in this field by gaining a thorough understanding of the subject. Anyone willing to gain extensive knowledge on this customer service can also take this course.<br /> Whether you are a complete beginner or an aspiring professional, this course will provide you with the necessary skills and professional competence, and open your doors to a wide number of professions within your chosen sector.</p> <h3><strong>Entry Requirements</strong></h3> <p>This Customer Service course has no academic prerequisites and is open to students from all academic disciplines. You will, however, need a laptop, desktop, tablet, or smartphone, as well as a reliable internet connection.</p> <h3><strong>Assessment</strong></h3> <p>This Customer Service course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 60%.</p> <h3><strong>Advance Your Career</strong></h3> <p>This Customer Service course will provide you with a fresh opportunity to enter the relevant job market and choose your desired career path. Additionally, you will be able to advance your career, increase your level of competition in your chosen field, and highlight these skills on your resume.</p> </div> </div> </div> </div><h3><strong>Recognised Accreditation</strong></h3> <p></p> <p>This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement.</p><div> <h3> <span>Course Curriculum</span> </h3> <div> <table> <tbody><tr> <td colspan="4">Module 1: About the Course</td> </tr> <tr> <td colspan="4">Module 2: What is Customer Service</td> </tr> <tr> <td colspan="4">Module 3: The Goals of Great Customer Service</td> </tr> <tr> <td colspan="4">Module 4: Discovering and Understanding Customer Needs</td> </tr> <tr> <td colspan="4">Module 5: Delivering Maximum Levels of Customer Service</td> </tr> <tr> <td colspan="4">Module 6: Making Customers Feel Great From the Start</td> </tr> <tr> <td colspan="4">Module 7: Communication Skills</td> </tr> <tr> <td colspan="4">Module 8: Non-verbal Communication and Body Language</td> </tr> <tr> <td colspan="4">Module 9: Dealing with Customer Complaints</td> </tr> <tr> <td colspan="4">Obtain Your Certificate</td> </tr> <tr> <td><i></i></td> <td> Order Your Certificate of Achievement </td> <td> </td> <td><span><i></i> 00:00:00</span></td> </tr> </tbody></table></div> </div>

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