Name: Team Building: Setting Team Ground Rules
Price: 34.95 GBP
Availability: InStock

<p>We will help you to understand the difference between leading and managing change. The big challenge is how people will respond to change in their various roles. We will help you to apply general guidelines for an effective change transition. You will understand how to communicate the reasons for change, involve the correct people in the change process, create effective teams and communicate regular updates on the progress.</p><h3>Learning Objectives</h3><p>Explain the difference between leading and managing change, Implement elements for thriving in change, Apply guidelines for effective change transitions</p><h3>Target Audience</h3><p>Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams</p>

Chart Learning Solutions

Change Management: Understanding Change

General Admission

<p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 16px; color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="font-size: 16px; color: rgb(0, 0, 0);">Animal Care &amp; Pet Sitting Certification course offers a comprehensive exploration of animal care practices and pet sitting services, providing participants with the knowledge and skills necessary to ensure the well-being of various domestic pets. Through a series of detailed modules, learners will gain insights into the intricacies of dog, cat, and rabbit behaviour, understanding their psychological needs and how to address them effectively. From the fundamentals of pet safety to the nuances of nutrition and grooming, the course covers a wide range of topics essential for providing optimal care to animals.</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 16px; color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="font-size: 16px; color: rgb(0, 0, 0);">In addition to understanding the behavioural aspects of pets, participants will also learn about the practical aspects of pet sitting and dog walking services. This includes exploring the responsibilities involved, safety protocols to adhere to, and the importance of establishing a nurturing and secure environment for the animals under their care. Furthermore, learners will delve into the business side of pet sitting, acquiring knowledge on how to start and manage a successful pet sitting and dog walking enterprise.</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 16px; color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="font-size: 16px; color: rgb(0, 0, 0);">Whether you&#39;re a pet owner looking to enhance your knowledge of animal care, an aspiring professional seeking to enter the pet care industry, or simply an animal enthusiast eager to deepen your understanding of our furry companions, this course provides a comprehensive and enriching learning experience.</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 16px; color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="font-size: 16px; color: rgb(0, 0, 0);">Sign up today to embark on a journey towards becoming a certified Animal Care &amp; Pet Sitting professional, and make a positive impact in the lives of pets and their owners alike.</span></p><div fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">
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</span><h2 dir="ltr" id="isPasted" fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Learning Outcome of Animal Care &amp; Pet Sitting Certification &nbsp; &nbsp;&nbsp;</span></h2><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">



</span><ul fr-original-style="" style="box-sizing: border-box;"><li id="isPasted" style="font-size: 16px; color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="font-size: 16px; color: rgb(0, 0, 0);">Learn the fundamental principles of animal care, focusing on dogs, cats, and rabbits.</li><li style="font-size: 16px; color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="font-size: 16px; color: rgb(0, 0, 0);">Gain insights into the psychology of dog, cat, and rabbit behaviour, understanding their unique traits and needs.</li><li style="font-size: 16px; color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="font-size: 16px; color: rgb(0, 0, 0);">Understand the responsibilities and safety measures involved in pet sitting and dog walking services.</li><li style="font-size: 16px; color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="font-size: 16px; color: rgb(0, 0, 0);">Acquire knowledge about the importance of proper nutrition and feeding practices for pets.</li><li style="font-size: 16px; color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="font-size: 16px; color: rgb(0, 0, 0);">Develop skills in providing comprehensive care for animals, including grooming, exercise, and companionship.</li><li style="font-size: 16px; color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="font-size: 16px; color: rgb(0, 0, 0);">Gain certification in animal care and pet sitting, demonstrating competence in the field</li></ul><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">

</span><h2 dir="ltr" fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Key Features of the Course</span></h2><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">



</span><ul fr-original-style="" style="box-sizing: border-box;"><li style="font-size: 16px; color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="font-size: 16px; color: rgb(0, 0, 0);">A CPD certificate that is recognised worldwide.</li></ul><span style="font-size: 16px; color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="font-size: 16px; color: rgb(0, 0, 0);">


</span><ul fr-original-style="" style="box-sizing: border-box;"><li style="font-size: 16px; color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="font-size: 16px; color: rgb(0, 0, 0);">A great online learning experience.</li></ul><span style="font-size: 16px; color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="font-size: 16px; color: rgb(0, 0, 0);">


</span><ul fr-original-style="" style="box-sizing: border-box;"><li style="font-size: 16px; color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="font-size: 16px; color: rgb(0, 0, 0);">Interesting and unique online materials and activities.</li></ul><span style="font-size: 16px; color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="font-size: 16px; color: rgb(0, 0, 0);">


</span><ul fr-original-style="" style="box-sizing: border-box;"><li style="font-size: 16px; color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="font-size: 16px; color: rgb(0, 0, 0);">Expert guidance and support from the field leaders.</li></ul><span style="font-size: 16px; color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="font-size: 16px; color: rgb(0, 0, 0);">


</span><ul fr-original-style="" style="box-sizing: border-box;"><li style="font-size: 16px; color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="font-size: 16px; color: rgb(0, 0, 0);">Access to the study resources anytime you want.</li></ul><span style="font-size: 16px; color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="font-size: 16px; color: rgb(0, 0, 0);">


</span><ul fr-original-style="" style="box-sizing: border-box;"><li style="font-size: 16px; color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="font-size: 16px; color: rgb(0, 0, 0);">Friendly and helpful customer service and admin support by email, phone, and chat from Monday through Friday.</li></ul><span style="font-size: 16px; color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="font-size: 16px; color: rgb(0, 0, 0);">


</span><ul fr-original-style="" style="box-sizing: border-box;"><li style="font-size: 16px; color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="font-size: 16px; color: rgb(0, 0, 0);">Get a year-long access to the course.</li></ul><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">


</span><h2 dir="ltr" fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Topics Covered in This Course</span></h2><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">
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</span><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Animal Care&nbsp;</strong></span></p><ul fr-original-style="" style="box-sizing: border-box;"><li style="font-size: 16px; color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="font-size: 16px; color: rgb(0, 0, 0);">Introduction</li><li style="font-size: 16px; color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="font-size: 16px; color: rgb(0, 0, 0);">Psychology of Dog Behaviour&nbsp;</li><li style="font-size: 16px; color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="font-size: 16px; color: rgb(0, 0, 0);">Psychology of Cat Behaviour</li><li style="font-size: 16px; color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="font-size: 16px; color: rgb(0, 0, 0);"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Psychology of Rabbit Behaviour</span></li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Pet Sitting</strong></span></p><ul fr-original-style="" style="box-sizing: border-box;"><li style="font-size: 16px; color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="font-size: 16px; color: rgb(0, 0, 0);">Introduction to Pet Sitting and Dog Walking</li><li style="font-size: 16px; color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="font-size: 16px; color: rgb(0, 0, 0);">Service and Responsibilities</li><li style="font-size: 16px; color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="font-size: 16px; color: rgb(0, 0, 0);">Importance of Safety</li><li style="font-size: 16px; color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="font-size: 16px; color: rgb(0, 0, 0);">Food and Nutrition</li><li style="font-size: 16px; color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="font-size: 16px; color: rgb(0, 0, 0);">Animal Care</li><li style="font-size: 16px; color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="font-size: 16px; color: rgb(0, 0, 0);">Pet Sitting and Dog Walking Business</li></ul><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">
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</span><h2 dir="ltr" fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Who is this course for</span></h2><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">

</span><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">This Animal Care &amp; Pet Sitting Certification &nbsp;Course is suitable for -</span></p><ul fr-original-style="" style="box-sizing: border-box;"><li id="isPasted" style="font-size: 16px; color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="font-size: 16px; color: rgb(0, 0, 0);">Pet owners interested in enhancing their knowledge and skills in animal care and pet sitting.</li><li style="font-size: 16px; color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="font-size: 16px; color: rgb(0, 0, 0);">Individuals aspiring to work in the pet care industry, including pet sitting and dog walking services.</li><li style="font-size: 16px; color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="font-size: 16px; color: rgb(0, 0, 0);">Animal lovers seeking to turn their passion for animals into a rewarding career.</li><li style="font-size: 16px; color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="font-size: 16px; color: rgb(0, 0, 0);">Veterinary students or professionals looking to broaden their expertise in pet care and behaviour.</li></ul><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">

</span><h2 dir="ltr" fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Requirements</span></h2><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">



</span><ul fr-original-style="" style="box-sizing: border-box;"><li dir="ltr" style="font-size: 16px; color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="font-size: 16px; color: rgb(0, 0, 0);">No prerequisites; suitable for individuals from any academic background.</li><li dir="ltr" style="font-size: 16px; color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="font-size: 16px; color: rgb(0, 0, 0);">Accessible course materials from any internet-enabled device.


</li></ul><h2 dir="ltr" fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">CPD Certificate from Course Gate</span></h2><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">

</span><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for &pound;9 and the hard copy for &pound;15. Also, you can order both PDF and hardcopy certificates for &pound;22.</span></p><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">

</span><h2 dir="ltr" fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Career path</span></h2><ul fr-original-style="" style="box-sizing: border-box;"><li id="isPasted" style="font-size: 16px; color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="font-size: 16px; color: rgb(0, 0, 0);">Animal Care Assistant</li><li style="font-size: 16px; color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="font-size: 16px; color: rgb(0, 0, 0);">Pet Sitter/Dog Walker</li><li style="font-size: 16px; color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="font-size: 16px; color: rgb(0, 0, 0);">Veterinary Receptionist</li><li style="font-size: 16px; color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="font-size: 16px; color: rgb(0, 0, 0);">Animal Welfare Officer</li><li style="font-size: 16px; color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="font-size: 16px; color: rgb(0, 0, 0);">Pet Nutrition Advisor</li><li style="font-size: 16px; color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="font-size: 16px; color: rgb(0, 0, 0);">Dog Trainer</li><li style="font-size: 16px; color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="font-size: 16px; color: rgb(0, 0, 0);">Kennel Assistant</li><li style="font-size: 16px; color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="font-size: 16px; color: rgb(0, 0, 0);">Animal Rescue Worker</li></ul></div></div></div></div></div></section></div></div>

Animal Care & Pet Sitting Certification course provides a thorough and practical exploration of essential animal care practices and pet sitting services, designed to equip participants with the expertise needed for optimal pet care. This comprehensive program covers a wide range of topics crucial for ensuring the well-being of various domestic pets, including dogs, cats, and rabbits. Learners will gain in-depth knowledge of animal behaviour, psychological needs, and effective care techniques.
Learn the fundamentals of animal care through detailed modules focusing on dog, cat, and rabbit behaviour. Understand the psychological aspects and unique traits of these pets to address their needs effectively. The course includes crucial topics such as pet safety, nutrition, grooming, and exercise, providing a holistic approach to pet care. Additionally, gain insights into the practical aspects of pet sitting and dog walking services, including responsibilities, safety protocols, and creating a nurturing environment.
Explore the business side of pet sitting by acquiring knowledge on starting and managing a successful pet care enterprise. Whether you're a pet owner, aspiring professional, or animal enthusiast, this course offers a comprehensive learning experience to enhance your skills and make a positive impact in the lives of pets and their owners.
Learning Outcome of Animal Care & Pet Sitting Certification 
Fundamental Animal Care Principles: Learn the core principles of animal care, with a focus on dogs, cats, and rabbits.
Behavioural Insights: Gain a deep understanding of dog, cat, and rabbit psychology, and how to address their specific behavioural needs.
Pet Sitting Responsibilities: Understand the key responsibilities, safety measures, and protocols involved in pet sitting and dog walking.
Nutrition and Feeding: Acquire knowledge about the importance of proper nutrition and feeding practices for optimal pet health.
Comprehensive Animal Care Skills: Develop skills in grooming, exercise, and providing companionship to enhance the well-being of animals.
Certification: Earn certification in animal care and pet sitting, demonstrating your competence in the field.
Key Features of the Animal Care & Pet Sitting Certification Course
A CPD certificate that is recognised worldwide.
A great online learning experience.
Interesting and unique online materials and activities.
Expert guidance and support from the field leaders.
Access to the study resources anytime you want.
Friendly and helpful customer service and admin support by email, phone, and chat from Monday through Friday.
Get a year-long access to the course.
Topics Covered in This Animal Care & Pet Sitting Certification Course
Animal Care 
Introduction
Psychology of Dog Behaviour
Psychology of Cat Behaviour
Psychology of Rabbit Behaviour
Pet Sitting
Introduction to Pet Sitting and Dog Walking
Service and Responsibilities
Importance of Safety
Food and Nutrition
Animal Care
Pet Sitting and Dog Walking Business
Who is this Animal Care & Pet Sitting Certification course for
This Animal Care & Pet Sitting Certification Course is suitable for -
Pet Owners: Those looking to enhance their knowledge and skills in animal care and pet sitting.
Aspiring Pet Care Professionals: Individuals aiming to enter the pet care industry, including pet sitting and dog walking services.
Animal Enthusiasts: Those passionate about animals and interested in turning their passion into a career.
Veterinary Students/Professionals: Individuals looking to broaden their expertise in pet care and behaviour.
Requirements
No prerequisites; suitable for individuals from any academic background.
Accessible course materials from any internet-enabled device.
CPD Certificate from Course Gate
At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22.
Career path
Animal Care Assistant
Pet Sitter/Dog Walker
Veterinary Receptionist
Animal Welfare Officer
Pet Nutrition Advisor
Dog Trainer
Kennel Assistant
Animal Rescue Worker

Course Gate

Cat Behaviour

Dog Walking

Animal Care

Dog Behaviour

Become certified in Animal Care & Pet Sitting with our comprehensive online course. Gain expertise in animal behaviour, safety, nutrition, and business management, and embark on a rewarding career in the pet care industry. Ideal for pet owners, aspiring professionals, and animal enthusiasts. Sign up today!

Animal Care & Pet Sitting Certification

<p>Looking to build a career in Hospitality? Our Concierge Work Environment and Etiquettes course is the perfect opportunity to learn about delivering exceptional customer service, necessary skills, and emergency measures for hotel concierges. With our course, you'll gain a strong understanding of the principles behind the concierge service business and learn how to create a successful career in this industry.</p><p><strong>Learning Outcomes:</strong></p><ul><li>Gain a thorough understanding of Concierge Services and their types</li><li>Develop the necessary skills to excel in the Hospitality industry as a Concierge</li><li>Learn the principles of running a successful Concierge Service Business</li><li>Understand the importance of delivering exceptional customer service</li><li>Acquire knowledge of Emergency Measures for a Hotel Concierge</li><li>Master the Concierge Work Environment and Etiquette</li></ul><p>In the Hospitality industry, Concierge services play a crucial role in creating an unforgettable guest experience. Our Concierge Work Environment and Etiquettes course is designed to equip you with the necessary knowledge and skills to excel in this industry.</p><p>This theoretical course covers various modules, including understanding the service, types of Concierge services, necessary skills for any Concierge, principles for a Concierge Service Business, delivering customer service, Concierge work environment and etiquette, and emergency measures for a Hotel Concierge.</p><p>By the end of this course, you will gain a thorough understanding of Concierge services, develop the necessary skills to excel in the Hospitality industry as a Concierge, learn the principles of running a successful Concierge Service Business, understand the importance of delivering exceptional customer service, acquire knowledge of emergency measures for a Hotel Concierge, and master the Concierge Work Environment and Etiquettes.</p><p>Join us now and unlock endless possibilities in the Hospitality industry!</p><p><strong>Certification</strong></p><p>Upon completion of the course, learners can obtain a certificate as proof of their achievement. You can receive a £4.99 PDF Certificate sent via email, a £9.99 Printed Hardcopy Certificate for delivery in the UK, or a £19.99 Printed Hardcopy Certificate for international delivery. Each option depends on individual preferences and locations.</p><h2>
        
        <div>CPD</div>
    </h2>

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                                        10 CPD hours / points
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                                            Accredited by CPD Quality Standards
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        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>This course is perfect for:</p><ul><li>Individuals aspiring to become Concierge</li><li>Hospitality professionals who want to advance in their careers</li><li>Business owners looking to start or improve their Concierge Service Business</li><li>Graduates in Hospitality Management</li><li>Anyone interested in the Hospitality industry</li></ul>
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        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>Our course will prepare you for a range of careers, including:</p><ul><li>Concierge - starting salary of £18,000 to £22,000 per annum</li><li>Head Concierge - starting salary of £22,000 to £30,000 per annum</li><li>Concierge Manager - starting salary of £30,000 to £35,000 per annum</li><li>Front Office Manager - starting salary of £22,000 to £35,000 per annum</li><li>Hotel Manager - starting salary of £35,000 to £50,000 per annum</li></ul>
                        </div>

NextGen Learning

Hospitality & Catering

Hospitality Management

Hotel Management

Concierge

Hospitality & Tourism

Hotel Receptionist

Concierge Work Environment and Etiquettes

<p>Unleash your full potential in the banking industry with Advanced Bank Telling Methods Training. Master the art of cash sorting, identify counterfeits, and learn about customer service and ethical issues for bank tellers. This course provides you with the essential knowledge to advance your career.</p> <p>Upon completion of the Advanced Bank Telling Methods Training course, individuals can understand the roles such as a bank teller, head cashier, customer service representative, loan officer, financial analyst, and branch manager. Salaries in these roles range from £16,000 to £60,000 per annum. The banking industry is continuously evolving, and having advanced skills and knowledge is essential for recruitment and career progression. Enrol in the Advanced Bank Telling Methods Training course today and take the first step towards a successful career in banking.</p> <p><strong>Learning Outcomes:</strong></p> <ul> <li>Gain knowledge of the skills and abilities required for a bank teller</li><li>Understand the types of bank accounts and the procedures for opening them</li><li>Develop proficiency in mathematical calculations for bank tellers</li><li>Learn bookkeeping guidelines and payment methods</li><li>Identify counterfeit currency and apply safety precautions for ATM</li><li>Familiarise yourself with the rights and obligations according to UK law and ethical issues for bank tellers</li></ul><p>The Advanced Bank Telling Methods Training course is designed to equip individuals with the necessary skills and knowledge required to excel in the banking industry. The course comprises 13 modules covering all the essential topics such as cash sorting, counterfeit identification, customer service, and ethical issues.</p> <p>The course modules are structured in such a way that learners can easily understand the concepts and apply them in their work environment. The modules are theoretical in nature and provide in-depth knowledge of the various procedures and guidelines followed by banks.</p> <p>Upon completion of the course, learners will have a comprehensive understanding of bank teller procedures. Recruitment opportunities in the banking industry are vast and the skills learnt through this course will help individuals stand out in the competitive job market.</p> <p><strong>Certification</strong></p> <p>Upon completion of the course, learners can obtain a certificate as proof of their achievement. You can receive a £4.99 PDF Certificate sent via email, a £9.99 Printed Hardcopy Certificate for delivery in the UK, or a £19.99 Printed Hardcopy Certificate for international delivery. Each option depends on individual preferences and locations.</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        10 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                             <ul> <li>Individuals seeking to start a career in banking</li><li>Bank tellers looking to enhance their skills and knowledge</li><li>Anyone interested in understanding the procedures and guidelines followed by banks</li><li>Students pursuing degrees in banking and finance</li></ul> 
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                             <ul> <li>Bank Teller: £16,000 - £24,000 per annum</li><li>Head Cashier: £20,000 - £30,000 per annum</li><li>Customer Service Representative: £16,000 - £25,000 per annum</li><li>Loan Officer: £20,000 - £40,000 per annum</li><li>Financial Analyst: £25,000 - £50,000 per annum</li><li>Branch Manager: £30,000 - £60,000 per annum</li></ul> 
                        </div>

Accounts Assistant

Certification in Cash & Voucher Assistant (CVA)

Banking

Banking & Finance

Banking Operations

Advanced Bank Telling Methods Training

<p>Are you looking to start a career in education? Do you want to develop your skills and knowledge in child psychology, teaching, and child protection? Then our comprehensive course bundle is perfect for you! Our ATHE Level 3 Award in Education and Training - AET (formerly PTLLS) is regulated by Ofqual and provides you with the foundational knowledge and skills needed to become an effective educator. The course also includes 5 CPD accredited bundle courses that have similar topics to the AET, which will enhance your learning and broaden your understanding of education and training.</p><p>Upon completion of the ATHE Level 3 Award in Education and Training - AET, along with the other CPD courses, you will have a well-rounded understanding of the education and training sector, and the knowledge and skills needed to make a positive impact on the lives of children and young people.</p><p>Enroll in our comprehensive course bundle today and take the first step towards a fulfilling career in education!</p><p>The regulated qualification package includes the following:</p><ul><li><strong>Qualification Specification</strong></li><li><strong>Support Materials </strong></li><li><strong>24/7 access to the Course Library</strong></li><li><strong>Assessment Guidance</strong></li><li><strong>Tutor Support</strong></li><li><strong>On-Demand Customer Service</strong></li><li><strong>Assignment, Observation, and Report Templates. </strong></li></ul><p>These additional benefits ensure that you have all the necessary resources and support to complete your qualification.</p><p>The qualification number for the <strong>ATHE Level 3 Award in Education and Training - AET (Formerly PTLLS)</strong> is <strong>601/8383/X</strong>. The total credit value offered by this qualification is <strong>12 </strong>credits. The normal age range for this qualification's learners is <strong>19 and above. </strong></p><p>By enrolling, learners will also be able to develop study skills like critical thinking, planning, organising, research, analysis, reflection and IT skills. Individual learners will be able to identify their strengths while improving areas that need more attention.</p><p><strong>Learning Outcome for the CPD Course Bundle: </strong></p><ul><li>Understand the importance of child psychology and development in early years education.</li><li>Develop effective teaching strategies for early years primary education.</li><li>Understand the impact of play on children's learning and development.</li><li>Gain practical skills and knowledge to become an effective teaching assistant.</li><li>Develop an understanding of child protection policies and procedures and how to implement them.</li><li>Develop critical thinking skills to identify and address challenges in early years education.</li><li>Gain knowledge of current research and trends in the field of early years education to inform practice.</li></ul><p><strong>Curriculum Breakdown of ATHE Level 3 Award in Education and Training</strong></p><ul><li><strong>Unit 01: </strong>Understanding Roles, Responsibilities and Relationships in Education and Training Self-Assessment Grid</li><li><strong>Unit 02: </strong>Understanding and Using Inclusive Teaching and Learning Approaches in Education and Training</li><li><strong>Unit 05: </strong>Understanding Assessment in Education and Training</li></ul><p><strong>Guided Learning Hours(GLH) - 73</strong></p><p><strong>Total Qualification Time(TQT) - 120</strong></p><p><strong>Further Progression for ATHE Level 3 Award in Education and Training:</strong></p><p>Upon successfully completing a Level 3 qualification in Education and Teaching, learners have several progression opportunities available. They may choose to advance to:</p><ul><li>The Level 4 Certificate in Education and Training</li><li>The Level 4 Award in Understanding the Internal Quality Assurance of Assessment Processes and Practice</li><li>Other related education and training qualifications</li></ul><p><strong>CPD Courses in this bundle are:</strong></p><ul><li>Child Psychology &amp; Development</li><li>Early Years Primary Teaching</li><li>Impact of Play on Early Childhood Learning</li><li>Teaching Assistant</li><li>Child Protection</li></ul><p>This course bundle covers a variety of essential topics for those seeking to enhance their knowledge in education and training. The Child Psychology &amp; Development course covers the various stages of a child's development and how it impacts their learning and behavior. The Early Years Primary Teaching course focuses on teaching young children in the early years of their education, including lesson planning and creating a safe and stimulating environment. The Impact of Play on Early Childhood Learning course explores the benefits of play-based learning and how to incorporate it into lesson plans. The Teaching Assistant course covers the essential skills required to support teachers and pupils in a classroom setting. The Child Protection course provides an understanding of safeguarding children and promoting their welfare, including identifying and responding to concerns about abuse and neglect. Together, these courses offer a comprehensive and valuable package for those working in education and training.</p><p><strong>Assessment</strong></p><p>For the <strong>ATHE Level 3 Award in Education and Training - AET (Formerly PTLLS)</strong>, learners will have to prepare written assignments for knowledge-based units and show practical demonstrations or submit observation reports for Competence/Skill-Based units.</p><p>All evidence will be initially assessed by a qualified assessor and further assessed by an Internal Quality Assurer (IQA) to ensure that all the learning outcomes of the qualification are properly accomplished by the learner.</p><p>At the end of each CPD-accredited course in this bundle, there are quizzes and assignments which will test the learner's knowledge and help them to remember the most important information. After completion, a learner can order either a PDF or Hard-copy Certificate for a predetermined price for every course. <strong>Certification</strong></p><p>After completing the assessment, learners will receive a prestigious <strong>ATHE</strong> certificate that has been approved by <strong>The Office of Qualifications and Examinations Regulation (Ofqual)</strong>. This certificate holds a <strong>Level 3</strong><strong> status in the Regulated Qualifications Framework (RQF).</strong></p><p>This is an impressive achievement that hiring managers hold in high regard, and they actively seek candidates who possess RQF qualifications on their resumes. So, not only will you gain valuable knowledge and skills in education and training, but you'll also boost your employability with a sought-after certification!</p><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p><strong>Entry Requirements for ATHE Level 3 Award in Education and Training:</strong></p><p>For learners who have recently engaged in education or training, the entry profile typically consists of one of the following:</p><ul><li>You must be over the age of 18</li><li>5 or more GCSEs at grades C and above</li><li>Other equivalent international qualifications</li><li>You must also have an appropriate standard of English, Maths and IT</li><li>For whom English is not their first language, IELTS 5.5 or an approved equivalent is recommended</li></ul>
                        </div>

One Education

Education and Training Level 3 (RQF) with Child Psychology & Development Course

<p><strong>Overview: Airline Operations Online Training</strong></p><p> </p><p>Welcome to the future of aviation education with our comprehensive 'Airline Operations Online Training' program. This cutting-edge training series is designed to equip aviation enthusiasts, industry professionals, and aspiring airline personnel with the knowledge and skills needed to thrive in the dynamic world of airline operations.</p><p> </p><p><strong>Module 1: Introduction to Airline Operations</strong> <em>Unlock the Gateway to Aviation Excellence</em></p><p> </p><p>Gain a holistic understanding of the aviation industry, exploring its history, key players, and the fundamental principles that govern airline operations. Dive into the world of aviation with a strong foundation that sets the stage for your journey through the rest of the modules.</p><p> </p><p><strong>Module 2: Operational Components of an Airline</strong> <em>Navigate the Intricacies of Airline Operations</em>Delve into</p><p> </p><p>the core operational components that keep airlines running smoothly. From fleet management to crew scheduling and maintenance, this module provides a comprehensive overview of the intricate web that forms the backbone of any successful airline.</p><p> </p><p><strong>Module 3: Airline Customer Service</strong> <em>Elevate Passenger Experience to New Heights</em></p><p> </p><p>Learn the art of delivering exceptional customer service in the aviation industry. Discover best practices for handling passenger interactions, managing challenging situations, and creating a positive experience for travelers from check-in to disembarkation.</p><p> </p><p><strong>Module 4: Airline Marketing and Sales</strong> <em>Soar in the Skies of Strategic Marketing</em></p><p> </p><p>Uncover the secrets of effective airline marketing and sales strategies. Explore market trends, promotional tactics, and customer engagement techniques that will empower you to contribute to the success of any airline in today's competitive landscape.</p><p> </p><p><strong>Module 5: Airline Revenue Management</strong> <em>Optimize Profitability with Strategic Revenue Management</em></p><p> </p><p>Master the art and science of maximizing airline revenue. From pricing strategies to demand forecasting, this module equips you with the skills needed to optimize ticket sales and ensure the financial success of any airline operation.</p><p> </p><p><strong>Module 6: Airline Safety Management</strong> <em>Prioritize Safety in the Skies</em></p><p> </p><p>Understand the critical importance of safety in airline operations. Explore safety regulations, risk management, and crisis response protocols to ensure a secure and efficient operation. This module is crucial for anyone involved in the aviation industry.</p><p> </p><p><strong>Why Choose Airline Operations Online Training?</strong></p><ul><li><strong>Flexible Learning:</strong> Access modules anytime, anywhere, and at your own pace, making it ideal for busy professionals and enthusiasts alike.</li><li><strong>Industry-Expert Instructors:</strong> Learn from seasoned aviation professionals who bring real-world insights and experiences to the virtual classroom.</li><li><strong>Interactive Simulations:</strong> Engage in realistic scenarios and simulations that enhance your practical skills and decision-making abilities.</li><li><strong>Global Recognition:</strong> Our training program is designed to meet international standards, providing you with a globally recognized certification upon completion.</li></ul><p> </p><p>Embark on your journey towards a successful career in airline operations. Enroll in the 'Airline Operations Online Training' program today and soar to new heights in the aviation industry!</p><div><div><div><h3>
Course Curriculum</h3><div><div><h4>
Module 1_ Introduction to Airline Operations</h4><div><div><ul><li><div>
<span></span><h5>
Introduction to Airline Operations.docx</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 2_ Operational components of an Airline</h4><div><div><ul><li><div>
<span></span><h5>
Operational components of an Airline</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 3_ Airline Customer Service</h4><div><div><ul><li><div>
<span></span><h5>
Airline Customer Service.docx</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 4_ Airline Marketing and Sales</h4><div><div><ul><li><div>
<span></span><h5>
Airline Marketing and Sales.docx</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 5_ Airline Revenue Management</h4><div><div><ul><li><div>
<span></span><h5>
Airline Revenue Management.docx</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 6_ Airline Safety Management</h4><div><div><ul><li><div>
<span></span><h5>
Module 6_ Airline Safety Management.docx</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div></div></div></div></div>

Compete High

Airline Operations Online Training

<p>Step into the dynamic world of aviation excellence where every moment counts and every action shapes the sky-high experience. Delve deep into the intricacies of airport operations with our comprehensive course, meticulously designed to sculpt you into a maestro of the skies. As you embark on this journey, envision yourself as the orchestrator of seamless travel, where every smile greeted, every component understood, and every emergency averted adds another feather to your cap of expertise.</p><p><strong>Key Features:</strong></p><ul><li>CPD Certified </li><li>Free Certificate from Reed</li><li>CIQ Approved</li><li>Developed by Specialist</li><li>Lifetime Access </li></ul><p>Dive into the heart of airport operations, where each module unfolds a new layer of mastery. From unravelling the intricacies of customer service to deciphering the components that keep airports buzzing, every lesson primes you for the challenges of the tarmac. Immerse yourself in the realm of security operations, where vigilance is your sharpest tool, and navigate through the stormy seas of emergency situations with a calm resolve. Learn the art of weather control operations, where understanding the skies becomes your compass, and embrace the ethos of sustainable airport operation, where efficiency meets environmental stewardship. In this course, you're not just learning; you're pioneering the future of aviation excellence.</p><p><strong>Course Curriculum</strong></p><ul><li>Module 01: Airport Customer Service</li><li>Module 02: Airport Components</li><li>Module 03: Security Operations</li><li>Module 04: Airport and Aircraft Emergency Situations</li><li>Module 05: Weather Control Operations</li><li>Module 06: Sustainable Airport Operation</li></ul><p><strong>Learning Outcomes:</strong></p><ul><li>Enhance airport customer service skills for optimal passenger satisfaction.</li><li>Understand airport components for efficient operational management and coordination.</li><li>Implement security protocols to ensure the safety of airport premises.</li><li>Handle airport and aircraft emergency situations with confidence and efficiency.</li><li>Manage weather control operations to minimize disruptions and ensure safety.</li><li>Implement sustainable practices for environmentally friendly airport operations.</li></ul><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        10 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><li>
                                        <h3>
                                            
                                                Level 3 Airport Operations Course <span>1:23:15</span>
                                                <span></span>
                                            
                                        </h3>
                                        <ul id="section1">
                                                <li>
                                                    <span>1: Module 01: Airport Customer Service</span>

                                                    <span>09:57</span>

                                                        
                                                                                                                                                                                                            </li>
                                                <li>
                                                    <span>2: Module 02: Airport Components</span>

                                                    <span>13:26</span>

                                                        
                                                                                                                                                                                                            </li>
                                                <li>
                                                    <span>3: Module 03: Security Operations</span>

                                                    <span>11:12</span>

                                                        
                                                                                                                                                                                                            </li>
                                                <li>
                                                    <span>4: Module 04: Airport and Aircraft Emergency Situations</span>

                                                    <span>23:27</span>

                                                        
                                                                                                                                                                                                            </li>
                                                <li>
                                                    <span>5: Module 05: Weather Control Operations</span>

                                                    <span>12:22</span>

                                                        
                                                                                                                                                                                                            </li>
                                                <li>
                                                    <span>6: Module 06: Sustainable Airport Operation</span>

                                                    <span>11:51</span>

                                                        
                                                                                                                                                                                                            </li>
                                                <li>
                                                    <span>7: CPD Certificate - Free</span>

                                                    <span>01:00</span>

                                                                                                                                                                
                                                                                                    </li>
                                        </ul>
                                    </li><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <ul><li>Airport staff seeking career advancement opportunities.</li><li>Individuals aspiring to work in airport operations and management.</li><li>Aviation enthusiasts interested in the operational aspects of airport management.</li><li>Professionals looking to specialize in airport security and emergency procedures.</li><li>Students pursuing a career in sustainable aviation and airport management.</li></ul>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <ul><li>Airport Operations Officer</li><li>Airport Customer Service Agent</li><li>Airport Security Officer</li><li>Airport Emergency Response Coordinator</li><li>Airport Weather Control Specialist</li><li>Sustainable Airport Operations Manager</li></ul>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Digital certificate</h4>
        <p>
            Digital certificate -
            Included
        </p>
        <h4>Reed Courses Certificate of Completion</h4>
        <p>
            Digital certificate -
            Included
        </p>
            <div><p>Will be downloadable when all lectures have been completed.</p></div>

                        </div>

Online Training Academy

Level 3 Airport Operations Course

<p>Understand the importance of a written team charter when a team is newly formed and how you set up the team's foundation for success. You will learn how to ensure everyone understands what needs to be done, measures for success, who is responsible for the work to be done, and what resources are available. Discover how to increase acceptance and buy-in and how you can get a dysfunctional team back on track.</p><h3>Learning Objectives</h3><p>Explain the consequences of a poor team start, Identify the four stages of building a team, Describe what's needed for success in the Forming Stage of team building</p><h3>Target Audience</h3><p>Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams</p>

Team Building: A Great Start to a High Performance Team

<p>Starting a project can be an intimidating prospect. Understand why it is important know the difference between a project and an assignment or program. We will help you to understand key definitions used in Project Management and the responsibilities and attributes of effective project managers. You will discover the four phases of project management that is vital to the success of any project.</p><h3>Learning Objectives</h3><p>Implement suggestions for successful project delivery, Apply the four phases of project management , Describe the responsibilities of a project manager, Assess outcome and how to negotiate for resources, Perform the project delivery and write final report</p><h3>Target Audience</h3><p>Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams</p>

Project Management: Introduction

<p>There are both advantages and disadvantages to working in a team, but if formed with the right foundations in the forming stage, the team increases its chances of success. Teams often fail because of interpersonal 'people' conflict, not because of tasks completed. We will help you how to manage this conflict and why it is important to establish, publish, and refer to the ground rules at each meeting so that they become a habit.</p><h3>Learning Objectives</h3><p>Identify the advantages and disadvantages of teams versus groups, Explain the benefits of creating ground rules, Follow eight steps for setting high-performance team ground rules</p><h3>Target Audience</h3><p>Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams</p>

Team Building: Setting Team Ground Rules

CUSTOMER SERVICE IS AN ORGANIZATION&rsquo;S ABILITY TO SUPPLY ITS CUSTOMERS&rsquo; WANTS AND NEEDS. IMPROVED CUSTOMER SERVICE IS CONSTANTLY AND CONSISTENTLY EXCEEDING THE CUSTOMERS&rsquo; EXPECTATIONS.<span style="color: rgb(33, 37, 41); box-sizing: border-box;" id="isPasted" fr-original-style="color: rgb(33, 37, 41);"></span><div style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);"><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><b fr-original-style="" style="box-sizing: border-box;">This class&nbsp;is for service industry professionals</b>&nbsp;who want to maximize their efficiency, develop better customer skills, and increase their value.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">The focus of the&nbsp;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Improving Customer Service</strong>&nbsp;class is to increase repeat business because of customer satisfaction and referral. Participants will find a greater level of&nbsp;<b fr-original-style="" style="box-sizing: border-box;">productivity</b>,&nbsp;<b fr-original-style="" style="box-sizing: border-box;">job satisfaction</b>&nbsp;and the&nbsp;<b fr-original-style="" style="box-sizing: border-box;">potential for advancement</b>. For client-facing service personnel, these areas of development will be very beneficial. &nbsp;Improved Customer Service means&nbsp;<b fr-original-style="" style="box-sizing: border-box;">increased internal and external customer satisfaction</b>.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Attendees&nbsp;will be able to:</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Focus on others to project a UB4I, customer-centered attitude;</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Empower people with respect (acknowledging) and control (offering choices);</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions;</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Listen more intently to develop the best rapport;</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Communicate clearly with conviction, projecting greater credibility;</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Create positive, diplomatic messages even from negative, modeling a problem-solving, can-do attitude; and</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Create and refine phone-answering and email templates, to appropriately address customer concerns and increase the potential for repeat business.</strong></li></ul><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><i style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Online Format&mdash;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Improving Customer Service</strong>&nbsp;is a 4-hour interactive virtual class for up to 20 people.</i></p><h6 style="color: inherit; box-sizing: border-box;" fr-original-style=" color: inherit;">Register for this class and you will be sent ONLINE login instructions prior to the class date.</h6></div><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">Improving Communications brought our organization to realize how important our employees&mdash;our people&mdash;are to Baystate Dental. By helping us to develop a more thoughtful and sensitive nature, we now relate better with each other and our patients.</p><span style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style="color: rgb(33, 37, 41);">Dr. Kevin Coughlin, DMD, FAGD, MBA</span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Baystate Dental</span>

CUSTOMER SERVICE IS AN ORGANIZATION’S ABILITY TO SUPPLY ITS CUSTOMERS’ WANTS AND NEEDS. IMPROVED CUSTOMER SERVICE IS CONSTANTLY AND CONSISTENTLY EXCEEDING THE CUSTOMERS’ EXPECTATIONS.
This class is for service industry professionals who want to maximize their efficiency, develop better customer skills, and increase their value.
The focus of the Improving Customer Service class is to increase repeat business because of customer satisfaction and referral. Participants will find a greater level of productivity, job satisfaction and the potential for advancement. For client-facing service personnel, these areas of development will be very beneficial. Improved Customer Service means increased internal and external customer satisfaction.
Attendees will be able to:
Focus on others to project a UB4I, customer-centered attitude;
Empower people with respect (acknowledging) and control (offering choices);
Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions;
Listen more intently to develop the best rapport;
Communicate clearly with conviction, projecting greater credibility;
Create positive, diplomatic messages even from negative, modeling a problem-solving, can-do attitude; and
Create and refine phone-answering and email templates, to appropriately address customer concerns and increase the potential for repeat business.
Online Format—Improving Customer Service is a 4-hour interactive virtual class for up to 20 people.
Register for this class and you will be sent ONLINE login instructions prior to the class date.



Improving Communications brought our organization to realize how important our employees—our people—are to Baystate Dental. By helping us to develop a more thoughtful and sensitive nature, we now relate better with each other and our patients.
Dr. Kevin Coughlin, DMD, FAGD, MBABaystate Dental

Improving Communications Uk

IMPROVING CUSTOMER SERVICE

<p>The job market in the UK has been through a significant amount of turbulence over the last year, mainly due to the pandemic and recent war. As a result, finding a suitable niche in this highly competitive job market has become more challenging.</p><p>So to cover up all your limitations and uproot all the hurdles to a stable and dignified career, we are here with a package you can't refuse! This time Apex Learning will show you the pathway to a successful career through the most well-researched and expertly made Customer Service Representative bundle.</p><p>Our Customer Service Representative package, with the latest digital study materials and innovative learning method, will give you in-depth knowledge of this domain. You will dive deep into the core basics with our step-by-step lessons and proficient tutor guidance. You will be able to hone your knowledge from beginner to advanced level as there will be frequent tests, fun quizzes and practical analysis of the topics. Moreover, you will keep yourself up to date with the current situation in the area of your interest.</p><p>As Customer Service Representative, there are endless opportunities for you if you have the right knowledge and skill. Therefore, to make your career journey a successful one, we designed this bundle as a one-stop solution for you.</p><p><strong>This 20-in 1 Ultimate Customer Service Representative bundle consists of the following Courses:</strong></p><ul><li>Course 01: Retail Management</li><li>Course 02: Certificate in Purchasing and Procurement</li><li>Course 03: Supply Chain Management</li><li>Course 04: Merchandising</li><li>Course 05: Visual Merchandising Diploma</li><li>Course 06: Operations Management</li><li>Course 07: Product Management</li><li>Course 08: Digital Product Management</li><li>Course 09: Facilities Management Diploma</li><li>Course 10: Strategic Business Management - Online Diploma Course</li><li>Course 11: Business Intelligence Analyst Course</li><li>Course 12: Customer Relationship Management</li><li>Course 13: Store Assistant</li><li>Course 14: Fundamentals of Business Analysis</li><li>Course 15: Strategic Planning and Analysis for Marketing</li><li>Course 16: Commercial Management</li><li>Course 17: Sales Skills</li><li>Course 18: Financial Management</li><li>Course 19: Purchase Ledger</li><li>Course 20: Business Plan</li></ul><p><strong>Additionally, you will get 5 other career-guided courses in this Customer Service Representative bundle:</strong></p><ul><li>Course 01: Career Development Plan Fundamentals</li><li>Course 02: CV Writing and Job Searching</li><li>Course 03: Interview Skills: Ace the Interview</li><li>Course 04: Video Job Interview for Job Seekers</li><li>Course 05: Create a Professional LinkedIn Profile</li></ul><p><strong><em>So, stop scrolling down and procure the skills and aptitude with Apex Learning to outshine all your peers by enrolling in this </em>Customer Service Representative<em> bundle</em>.</strong></p><p><strong>Learning Outcomes of Customer Service Representative bundle </strong></p><p>This career-oriented bundle will help you to</p><ul><li>Gain the ability to excel in the role of Customer Service Representative</li><li>Know your responsibilities as Customer Service Representative and convey your experience to others</li><li>Gain excellent interpersonal and communication skills</li><li>Know the pros and cons of working as Customer Service Representative</li><li>Adhere to the regulations around this area</li><li>Gain time and risk management skills to ensure efficiency</li><li>Manipulate technological advancement to become more effective</li><li>Maintain moral standards and set an example for your peers</li></ul><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        250 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>Anyone from any background can enrol in this Customer Service Representative bundle.</p>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>This Customer Service Representative course has been designed to be fully compatible with tablets and smartphones.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>Having this expertise will increase the value of your CV and open you up to multiple job sectors.</p>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Digital certificate -
            Included
        </p>
        <h4>Certificate of completion</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div> <p>You will get the Hard Copy certificate for the title course (<strong>Retail Management</strong> ) absolutely Free! Other Hard Copy certificates are available for £10 each. </p><p><strong>Please Note:</strong> The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.</p> </div>

                        </div>

Overview:
As a Customer Service Representative, there are endless opportunities for you if you have the right knowledge and skills. Therefore, to make your career journey a successful one, we designed this Customer Service Representative bundle as a one-stop solution for you.
To cover up all your limitations and uproot all the hurdles to a stable and dignified career, we are here with a package you can't refuse! This time Apex Learning will show you the pathway to a successful career through the most well-researched and expertly made Customer Service Representative bundle.
Our Customer Service Representative package, with the latest digital study materials and innovative learning methods, will give you in-depth knowledge of this domain. You will dive deep into the Customer Service Representative core basics with our step-by-step lessons and proficient tutor guidance. You will be able to hone your knowledge from beginner to advanced level as there will be frequent tests, fun quizzes and practical analysis of the topics. Moreover, you will keep yourself up to date with the current situation in the area of your interest.
This 20-in-1 Ultimate Customer Service Representative bundle consists of the following Courses:
Course 01: Retail Management
Course 02: Certificate in Purchasing and Procurement
Course 03: Supply Chain Management
Course 04: Merchandising
Course 05: Visual Merchandising Diploma
Course 06: Operations Management
Course 07: Product Management
Course 08: Digital Product Management
Course 09: Facilities Management Diploma
Course 10: Strategic Business Management - Online Diploma Course
Course 11: Business Intelligence Analyst Course
Course 12: Customer Relationship Management
Course 13: Store Assistant
Course 14: Fundamentals of Business Analysis
Course 15: Strategic Planning and Analysis for Marketing
Course 16: Commercial Management
Course 17: Sales Skills
Course 18: Financial Management
Course 19: Purchase Ledger
Course 20: Business Plan



Learning Outcomes of Customer Service Representative Bundle:
This career-oriented Customer Service Representative bundle will help you to
Gain the ability to excel in the role of Customer Service Representative
Know your responsibilities as a Customer Service Representative and convey your experience to others
Gain excellent interpersonal and communication skills
Know the pros and cons of working as a Customer Service Representative
Adhere to the regulations around this area
Gain time and risk management skills to ensure efficiency
Manipulate technological advancement to become more effective
Maintain moral standards and set an example for your peers



Why Choose this Customer Service Representative Bundle?
FREE Customer Service Representative CPD-accredited certificate
Get a free student ID card with Customer Service Representative training (£10 applicable for international delivery)
Lifetime access to the Customer Service Representative course materials
The Customer Service Representative program comes with 24/7 tutor support
Get instant access to this Customer Service Representative course
Learn Customer Service Representative training from anywhere in the world
The Customer Service Representative training is affordable and simple to understand
The Customer Service Representative training is entirely online
So, stop scrolling down and procure the skills and aptitude with Apex Learning to outshine all your peers by enrolling in this Customer Service Representative bundle.



Who is this Customer Service Representative course for? 
Anyone from any background can enrol in this Customer Service Representative bundle.



Requirements 
This Customer Service Representative course has been designed to be fully compatible with tablets and smartphones.



Career path 
Having this Customer Service Representative expertise will increase the value of your CV and open you up to multiple job sectors.



Certificates 
Digital certificate - Included 
Hard copy certificate - Included 
You will get the Hard Copy certificate for the title course (Customer Service Representative) absolutely Free! Other Hard Copy certificates are available for £14.99 each. 
Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Apex Learning

Customer Service

Customer Service Representative Diploma

This Offer is vaild for first 10 Learners Only!!

Limited Time Offer!

Loughborough

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			<p>Ensuring that you provide the level of service that your customers want to be delivered through your people. This programme develops the skills and behaviours that enhance the experience that your customers receive.</p>
			<div><i></i> 2 x 3 Hour Sessions</div>
			<div><i></i>  £450.00 incl. VAT</div>
			
			
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			<p>Want to run this event in-house?  Enquire about running this event in-house </p>
			
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			<p>Interested in attending? Have a suggestion about running this event near you?<br />Register your interest now</p>
			
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		<h3>Description</h3>
		<p></p><h4><span>Ensuring that you provide the level of service that your customers want to be delivered through your people. This programme develops the skills and behaviours that enhance the experience that your customers receive.<br /></span></h4>
<h4><span>Aim: To develop the customer service skills of your people so that they enhance the experience for your customers.<br /></span></h4>
<p></p>
	
		<h3>Modules/Lessons</h3>
		<p></p><h4>Programme Outcome</h4>
<ul>
<li>Customers feel engaged &amp; informed throughout the whole journey</li>
<li>Customers <i>feel important</i></li>
<li>Reduces complaints</li>
<li>Increases compliments</li>
<li>Help you win more business</li>
<li>Increases recommendations and profitable customer conversations</li>
<li>Improves external perception of your business</li>
<li>Makes it a better place to work</li>
<li>Colleagues feel important and even more confident in their roles</li>
<li>Great Customer Service drives great Customer Experience</li>
</ul>
<h4>Duration</h4>
<p>The programme is made up of 2 x 3-hour virtual modules or 1 day in person</p>
<h4>Programme content</h4>
<ul>
<li>Introduction and Welcome - We are all part of the same journey - what does this mean to you</li>
<li>What do we mean by Customer service and how this links to the customers experience?</li>
<li>In the shoes of your customer - to get the participants thinking about what Customer Service means to different people, which in turn will impact the mindset</li>
<li>Its not what you say, it is what <b><i>you say and do </i></b>- bringing Customer Service to life by 'Being It'</li>
<li>The journey starts and ends with you, so how can we enhance the Customer Service we provide to our internal &amp; external customers</li>
<li>Video and discussion around the key concepts of Be there, Make their day, Choose your attitude, Play - have a sense of fun linking this to creating the right customer service throughout their journey</li>
<li>Being on the front foot - what does this mean and how can we demonstrate this to our customers</li>
<li>Engaging with our customers, when, how often, why &amp; about what</li>
<li>Pulling it all together- what are the critical behaviours we need to demonstrate to bring our vision of Customer Service to life.</li>
<li>Follow up coach to support the business in implementing this important skill as required</li>
</ul>
<p></p>

Mpi Learning - Professional Learning And Development Provider

Ensuring that you provide the level of service that your customers want to be delivered through your people. This programme develops the skills and behaviours that enhance the experience that your customers receive.

<p><em>Master Customer Service &amp; CRM</em><em> - delight your customers using great customer care and benefit from lifelong loyalty and referrals</em></p><p>Do your customers LOVE you? Do they rave to their friends about what a great company you are? Would they ever consider switching to a competitor? Do they always leave your premises happy and well cared for? You might think this is a faraway dream, too expensive to achieve, or simply impossible for a product/business like yoursâ¦.But guess what - it's not! Customer Service &amp; CRM Diploma can make all of those goals come true, and doesn't need to cost you anything except creativity and passion.</p><p>With Apex Learning online Customer Service &amp; CRM course, you can learn the fundamental elements of Customer Service &amp; CRM, understand how they can be applied in any organisation, and discover how a business can develop its Customer Service &amp; CRM program to the highest level.</p><p>The Customer Service &amp; CRM Training will be of great interest to retail staff, hospitality workers and public servants who want to improve their provision of friendly and effective Customer Service &amp; CRM. So go ahead and give your career in expert Customer Service &amp; CRM a solid boost by accessing professional and helpful learning from Apex Learning today.</p><p><strong>This Customer Service &amp; CRM Training s Bundle Consists of the following Premium courses: </strong></p><p><strong>Courses are included in this Customer Service &amp; CRM Training s Bundle?</strong></p><ul><li>Course 01: Sales and Marketing Skills Level 3</li><li>Course 02: Customer Relationship Management</li><li>Course 03: Know Your Customer (KYC)</li><li>Course 04: Leadership &amp; Management Diploma</li><li>Course 05: Risk Management Level 7</li><li>Course 06: Retail Management Level 5</li><li>Course 07: Effective Communication Skills</li><li>Course 08: Performance Management</li><li>Course 09: Quality Management</li><li>Course 10: Time Management</li></ul><p>Enrol now in Customer Service &amp; CRM To advance your career, and use the premium study materials from Apex Learning.</p><p>The Customer Service &amp; CRM bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Customer Service &amp; CRM Expertise and essential knowledge, which will assist you in reaching your goal.</p><p><strong>Customer Service &amp; CRM Bundle Certificates after completion:</strong></p><ul><li><strong>PDF Certificate: Free (Previously it was £6*11 = £66)</strong></li></ul><ul><li><strong>Hard Copy Certificate: Free (For The Title Course: Previously it was £10)</strong></li></ul><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        105 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>There is no experience or previous qualifications required for enrolment on this Customer Service &amp; CRM. Our course suitable for students, of all academic backgrounds.</p>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>Our Customer Service &amp; CRM is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on wifi, 3G or 4G.</p><p>There is no time limit for completing this Customer Service &amp; CRM course, it can be studied in your own time at your own pace.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>Having this Customer Service &amp; CRM expertise will increase the value of your CV and open you up to multiple job sectors.</p>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Digital certificate -
            Included
        </p>
        <h4>Certificate of completion</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div> <p>You will get the Hard Copy certificate for the title course (<strong>Customer Service Skills Complete Training</strong>) absolutely Free! Other Hard Copy certificates are available for £10 each. </p><p>Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.</p> </div>

                        </div>

Overview:
Master Customer Service & CRM - delight your customers using great customer care and benefit from lifelong loyalty and referrals
Do your customers LOVE you? Do they rave to their friends about what a great company you are? Would they ever consider switching to a competitor? Do they always leave your premises happy and well cared for? You might think this is a faraway dream, too expensive to achieve, or simply impossible for a product/business like yours¦. But guess what - it's not! Customer Service & CRM Diploma can make all of those goals come true, and doesn't need to cost you anything except creativity and passion.
With Apex Learning online Customer Service & CRM course, you can learn the fundamental elements of Customer Service & CRM, understand how they can be applied in any organisation, and discover how a business can develop its Customer Service & CRM program to the highest level.
The Customer Service & CRM Training will be of great interest to retail staff, hospitality workers and public servants who want to improve their provision of friendly and effective Customer Service & CRM. So go ahead and give your career in expert Customer Service & CRM a solid boost by accessing professional and helpful learning from Apex Learning today.
This Customer Service & CRM Training Bundle Consists of the following Premium courses: 
Course 01: Sales and Marketing Skills Level 3
Course 02: Customer Relationship Management
Course 03: Know Your Customer (KYC)
Course 04: Leadership & Management Diploma
Course 05: Risk Management Level 7
Course 06: Retail Management Level 5
Course 07: Effective Communication Skills
Course 08: Performance Management
Course 09: Quality Management
Course 10: Time Management
Enrol now in Customer Service & CRM To advance your career, and use the premium study materials from Apex Learning.



Why Choose this Customer Service Bundle?
FREE Customer Service & CRM CPD-accredited certificate
Get a free student ID card with Customer Service & CRM training (£10 applicable for international delivery)
Lifetime access to the Customer Service & CRM course materials
The Customer Service & CRM program comes with 24/7 tutor support
Get instant access to this Customer Service & CRM course
Learn Customer Service & CRM training from anywhere in the world
The Customer Service & CRM training is affordable and simple to understand
The Customer Service & CRM training is entirely online



Description:
The Customer Service & CRM bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Customer Service & CRM Expertise and essential knowledge, which will assist you in reaching your goal.
Customer Service & CRM Bundle Certificates after completion:
PDF Certificate: Free (Previously it was £9.99*11 = £109)
Hard Copy Certificate: Free (For The Title Course: Previously it was £14.99)



Who is this Customer Service course for? 
There is no experience or previous qualifications required for enrolment in this Customer Service & CRM. Our Customer Service & CRM course is suitable for students, of all academic backgrounds.



Requirements 
Our Customer Service & CRM is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on wifi, 3G or 4G.
There is no time limit for completing this Customer Service & CRM course, it can be studied in your own time at your own pace.



Career path 
Having this Customer Service & CRM expertise will increase the value of your CV and open you up to multiple job sectors.



Certificates
Digital certificate - Included 
Hard copy certificate - Included 
You will get the Hard Copy certificate for the title course (Customer Service Skills Complete Training) absolutely Free! Other Hard Copy certificates are available for £14.99 each. 
Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Customer Service & CRM Diploma - CPD Certified

<p>Did you know that 86% of customers are willing to pay more for great customer service? In today's competitive business environment, exceptional customer service is no longer a luxury but a necessity. That's where our <strong>Customer Service Manager - QLS Endorsed Bundle </strong>comes in.</p><p>Quality Licence Scheme is a leading accreditation body that ensures our courses meet the highest industry standards. When you enrol in our bundle, you'll not only receive training that is recognised by employers, but you'll also receive <strong>10 Hard Copy QLS Certificates</strong> upon completion of each course. These certificates will attest to your knowledge and skills, helping you stand out in a crowded job market.</p><p>But that's not all. Our <strong>Customer Service Manager - QLS Endorsed Bundle </strong>includes a range of career-guided courses designed to equip you with the skills and knowledge needed to excel in customer service management. From communication skills to managing customer complaints, our courses cover all aspects of customer service management.</p><p>In addition, our bundle includes courses that are relevant to today's business environment. You'll learn how to manage remote teams, navigate virtual communication channels, and build a customer-centric culture in your organisation. These skills are essential in today's digital age, where customers expect a seamless experience across all touchpoints.</p><p>By enrolling in our <strong>Customer Service Manager - QLS Endorsed Bundle</strong>, you'll gain the knowledge to succeed in a customer service management role. Whether you're starting your career or looking to upskill, our courses will provide you with a competitive edge in the job market.</p><p>Don't miss out on this opportunity to enhance your career prospects. Enrol now and take the first step towards becoming a customer service management expert.</p><p><strong>Learning Outcomes:</strong></p><ul><li>Develop a comprehensive understanding of customer service management principles and best practices.</li><li>Master the communication skills required to interact with customers and team members effectively.</li><li>Gain knowledge of customer relationship management tools and techniques to enhance customer satisfaction.</li><li>Learn how to identify and prevent money laundering and terrorist financing.</li><li>Understand the fundamentals of marketing and how they relate to customer service management.</li><li>Develop the confidence and self-esteem needed to excel in a customer service management role.</li><li>Receive career coaching to help guide your professional development and achieve your goals.</li></ul><p><strong>Why Choose Imperial Academy?</strong></p><ul><li>Fully Online Training</li><li>QLS Endorsed &amp; CPD Accredited Certificate</li><li>No Time Limits. Study at Your Own Pace</li><li>Expert Instructors</li><li>Audio Visual Training</li><li>Up-to-date Curriculum and Valuable Guidelines</li></ul><p>Our <strong>Customer Service Manager - QLS Endorsed Bundle </strong>is a comprehensive training program that includes 10 QLS Endorsed courses designed to prepare you with the knowledge needed to excel in customer service management. You'll learn how to deliver exceptional customer service, manage teams, and create a customer-centric culture within your organisation.</p><p>The bundle includes courses such as the <strong>Customer Service Advisor Course</strong>, which covers the essential skills required to provide excellent customer service. You'll learn how to communicate effectively with customers, resolve complaints, and build long-term relationships.</p><p>Other courses, such as the <strong>Anti-Money Laundering (AML) Training</strong> and <strong>Know Your Customer (KYC)</strong> course, will help you understand the legal and regulatory frameworks surrounding money laundering and terrorist financing. You'll gain knowledge of the key regulations and compliance requirements, as well as best practices for preventing financial crime.</p><p>The <strong>Marketing Fundamentals</strong> course will provide you with an overview of the key marketing principles and how they relate to customer service management. You'll learn how to identify and understand your target audience, develop marketing strategies, and measure the success of your campaigns.</p><p><strong>This bundle comprises the following courses:</strong></p><p><strong>QLS Endorsed Courses:</strong></p><ul><li><strong>Course 01:</strong> Customer Service Advisor Course</li><li><strong>Course 02:</strong> CRM</li><li><strong>Course 03:</strong> Phone-Based Customer Service</li><li><strong>Course 04:</strong> KYC</li><li><strong>Course 05:</strong> Anti-Money Laundering (AML) Training</li><li><strong>Course 06:</strong> Complete Communication Skills Master Class for Life</li><li><strong>Course 07:</strong> Public Speaking Training</li><li><strong>Course 08:</strong> Marketing Fundamentals</li><li><strong>Course 09:</strong> Career Coaching</li><li><strong>Course 10:</strong> The Unstoppable Self-Confidence &amp; High Self-Esteem Blueprint</li></ul><p><strong>Certificate:</strong></p><p>The <strong>Quality Licence Scheme </strong>ensures excellence and quality. These courses' learning outcomes provide the learners with high competence in their line of work as well. So, <strong>QLS Endorsed</strong> courses deliver not only deep knowledge but also add great value to the resume.</p><p>After completing the assessments, learners will be eligible for a prestigious <strong>QLS Certificate</strong> for each endorsed course in this bundle. Moreover, the certificates will be delivered to their home free of cost!</p><p>Imperial Academy is an approved reselling partner for Quality Licence Scheme courses under One Education.</p><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <ul><li>Individuals seeking to enhance their career prospects in customer service management</li><li>Professionals looking to upskill and expand their knowledge in customer service management</li><li>Business owners and entrepreneurs who want to improve customer satisfaction and loyalty</li><li>Anyone interested in pursuing a career in customer service management</li></ul>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>Anyone can enrol <strong>Customer Service Manager - QLS Endorsed Bundle</strong>.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <ul><li>Customer Service Manager: £24,000-£50,000 per year</li><li>Customer Relationship Manager: £30,000-£60,000 per year</li><li>Sales Manager: £30,000-£65,000 per year</li><li>Marketing Manager: £25,000-£60,000 per year</li><li>Compliance Manager: £30,000-£65,000 per year</li><li>Operations Manager: £30,000-£65,000 per year</li><li>Business Development Manager: £30,000-£65,000 per year</li></ul>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Hard Copy QLS Certificate</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
        <h4>PDF Certificate</h4>
        <p>
            Digital certificate -
            Included
        </p>
        <h4>Student ID Card</h4>
        <p>
            Digital certificate -
            Included
        </p>

                        </div>

Imperial Academy

10 QLS Endorsed Courses for Customer Service Manager | 10 QLS Endorsed Certificates Included | Life Time Access

Customer Service Manager - QLS Endorsed Bundle

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					<div><p>For customer satisfaction providing the best support and showing you satisfying effort is customer service. The process allows an employee to interact directly with customers and give them the best support possible. Remarkable customer service is a competitive advantage and it is the key player in the game of customer retention.<br />Gratifying customer support and good products service can help to create the type of brand loyalty that increases revenue for your company. Become a Master in the art of quality Customer Service and solve complains of customers in a beneficial manner and deliver service beyond your customers' expectations can help your career take you far!</p><p>Please Note, there is no Assessment available with this Customer Service Training course. Learners can order the Course Completion Certificate right after completing the Customer Service Training course.</p></div>
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			<h2><b> Learning outcome</b></h2>		</div>
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										<span>Familiar yourself with the recent development and updates of the relevant industry</span>
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										<span>Know how to use your theoretical knowledge to adapt in any working environment</span>
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										<span>Get help from our expert tutors anytime you need</span>
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										<span>Access to course contents that are designed and prepared by industry professionals</span>
									</li>
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											<span>
													</span>
										<span>Study at your convenient time and from wherever you want</span>
									</li>
						</ul>
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			<h2> <b>Why should I take this course?</b></h2>		</div>
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										<span>Affordable premium-quality E-learning content, you can learn at your own pace.</span>
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										<span>You will receive a completion certificate upon completing the course.</span>
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										<span>Internationally recognized Accredited Qualification will boost up your resume.</span>
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										<span>You will learn the researched and proven approach adopted by successful people to transform their careers.</span>
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										<span>You will be able to incorporate various techniques successfully and understand your customers better.</span>
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			<h2> <b>Requirements</b></h2>		</div>
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										<span>No formal qualifications required, anyone from any academic background can take this course.</span>
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										<span>Access to a computer or digital device with internet connectivity.</span>
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                                <h2>Course Curriculum</h2>
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					<td colspan="4"><strong>Module 1: Six Critical Elements	</strong></td>
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					<td>Six Critical Elements</td><td><span>🕐 00:29:00</span></td>
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					<td colspan="4"><strong>Module 2: Understanding Leadership and  Five Practices of Leadership</strong></td>
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					<td>Understanding Leadership and Five Practices of Leadership</td><td><span>🕐 00:22:00</span></td>
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Skill Up

For customer satisfaction providing the best support and showing you satisfying effort is customer service. The process allows

Customer Service Training

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Providing excellent service to your customers over the phone is a skill that can set you apart from your competitors and boost your reputation. In this Phone-Based Customer Service course, you will learn how to communicate effectively, build rapport, handle difficult callers, and solve problems over the phone. You will also learn how to use customer relationship management tools, follow phone etiquette rules, and measure your service performance.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This course will help you distinguish between poor and excellent customer service, enabling you to provide the best possible service. You&#39;ll find out how to maximise sales opportunities, improve customer loyalty, and present your company in a favourable light. Furthermore, you will acquire the expertise to handle various caller types, including those who may be angry, impatient, or confused, along with mastering the management of interoffice calls and voicemail messages.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This course is suitable for anyone who wants to improve their phone-based customer service skills and gain a recognized qualification in this field.</p><h2 dir="ltr" id="isPasted" fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Learning Outcome of Phone-Based Customer Service &nbsp; &nbsp;&nbsp;</span></h2><ul fr-original-style="" style="box-sizing: border-box;"><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Learn the principles and practices of effective customer service</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Gain skills and confidence in communicating with customers over the phone</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Understand how to use customer relationship management tools and strategies</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Acquire techniques for building rapport, handling difficult callers and solving problems</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Learn how to manage interoffice calls, voicemail and intra organisation dealings</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Understand how to measure and improve customer service performance</li></ul><h2 dir="ltr" id="isPasted" fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Key Features of the Course</span></h2><ul fr-original-style="" style="box-sizing: border-box;"><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">A CPD certificate that is recognised worldwide.</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">A great online learning experience.</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Interesting and unique online materials and activities.</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Expert guidance and support from the field leaders.</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Access to the study resources anytime you want.</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Friendly and helpful customer service and admin support by email, phone, and chat from Monday through Friday.</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Get a year-long access to the course.</li></ul><h2 dir="ltr" id="isPasted" fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Topics Covered in This Course</span></h2><ul fr-original-style="" style="box-sizing: border-box;"><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Module 01: Introduction to Customer Service</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Module 02: What&rsquo;s Different about Good Customer Service?</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Module 03: Customer Relationship Management</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Module 04: Customer Service Communication Strategies</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Module 05: Aspects of Phone Etiquette</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Module 06: Building Rapport Over the Phone</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Module 07: Inbound and Outbound Calls</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Module 08: Active Listening and Managing Tough Callers</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Module 09: Managing Interoffice Calls and Voicemail</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Module 10: Problem Solving over the Phone</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Module 11: Intra Organisation Dealings</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Module 12: Measuring Customer Service</li></ul><h2 dir="ltr" id="isPasted" fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Who is this course for</span></h2><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This course is ideal for individuals aspiring to excel in various customer service roles, from representatives to managers. It&#39;s suitable for beginners aiming to enter the customer service field as well as experienced professionals looking to enhance their skills and advance their careers.</p><h2 dir="ltr" id="isPasted" fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Requirements</span></h2><div fr-original-style="" style="box-sizing: border-box;"><div fr-original-style="" style="box-sizing: border-box;"><section fr-original-style="" style="box-sizing: border-box;"><div fr-original-style="" style="box-sizing: border-box;"><ul fr-original-style="" style="box-sizing: border-box;"><li id="isPasted" style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">No prerequisites; suitable for individuals from any academic background.</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Accessible course materials from any internet-enabled device.</li></ul><h2 dir="ltr" id="isPasted" fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">CPD Certificate from Course Gate</span></h2><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for &pound;9 and the hard copy for &pound;15. Also, you can order both PDF and hardcopy certificates for &pound;22.</span></p><h2 dir="ltr" fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Career path</span></h2><ul fr-original-style="" style="box-sizing: border-box;"><li dir="ltr" style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Customer Service Representative</span></li><li dir="ltr" style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Call Centre Agent</span></li><li dir="ltr" style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Customer Service Manager</span></li><li dir="ltr" style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Customer Care Coordinator</span></li><li dir="ltr" style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Customer Relations Officer</span></li><li dir="ltr" style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Customer Service Trainer</span></li><li dir="ltr" style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Telephone Customer Service Associate</span></li><li dir="ltr" style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Inbound Sales Representative</span></li></ul></div></section></div>

</div>

Customer Care

Enrol in our comprehensive customer service course suitable for beginners and experienced professionals. Learn essential skills for various roles, from representatives to managers, and advance your career in the dynamic field of customer service.

Phone-Based Customer Service

<h3 fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Overview</strong></h3>
Show that you are committed to providing the absolute best in customer service with this expert training.

This Customer Service for Hospitality course will coach you in customer expectations and offer useful recommendations for displaying outstanding performance.

Any business in the hospitality sector is reliant on its staff, showing consideration and attention to their clients, and you can be taught to embody this protocol. You will learn how to pre-empt requests by customers and to perform tasks diligently. The specific requirements for hygiene and courtesy with catering events are also covered in-depth, alongside the UK legislation that governs events and establishments with hospitality staff.
<h3 fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">How will I get my certificate?</strong></h3>
You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate.
<h3 fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Who is this course for?</strong></h3>
There is no experience or previous qualifications required for enrolment on this Customer Service for Hospitality. It is available to all students, of all academic backgrounds.
<h3 fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Requirements</strong></h3>
Our Customer Service for Hospitality is fully compatible with PC&#39;s, Mac&#39;s, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace.
<h3 fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Career path</strong></h3>
Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business &amp; Management , Admin, Accountancy &amp; Finance, Secretarial &amp; PA, Teaching &amp; Mentoring etc. <h3 fr-original-style="" style="box-sizing: border-box;">Course Curriculum</h3><div fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">1 sections &bull; 12 lectures &bull; 04:28:00 total length</p></div><div fr-original-style="" style="box-sizing: border-box;"><div fr-original-style="" style="box-sizing: border-box;"><div fr-original-style="" style="box-sizing: border-box;"><div fr-original-style="" style="box-sizing: border-box;"><div fr-original-style="" style="box-sizing: border-box;"><div fr-original-style="" style="box-sizing: border-box;"><div fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&bull;Module 01: Introduction to Hospitality Management: 00:24:00</p></div><div fr-original-style="" style="box-sizing: border-box;"><div fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&bull;An Overview of Hotel Industry: 00:18:00</p></div><div fr-original-style="" style="box-sizing: border-box;"><div fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&bull;The Process of Selection and Recruitment in Hospitality Industry: 00:21:00</p></div><div fr-original-style="" style="box-sizing: border-box;"><div fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&bull;The Process of Development and Training in Hospitality Industry: 00:24:00</p></div><div fr-original-style="" style="box-sizing: border-box;"><div fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&bull;Module 05: Management of Front Office Operations: 00:19:00</p></div><div fr-original-style="" style="box-sizing: border-box;"><div fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&bull;Management of Housekeeping, Engineering and Security Operations: 00:27:00</p></div><div fr-original-style="" style="box-sizing: border-box;"><div fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&bull;Management of Food and Beverage Operations: 00:20:00</p></div><div fr-original-style="" style="box-sizing: border-box;"><div fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&bull;Management of Service Quality in Hospitality Industry: 00:20:00</p></div><div fr-original-style="" style="box-sizing: border-box;"><div fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&bull;Marketing in Travel and Tourism Business: 00:24:00</p></div><div fr-original-style="" style="box-sizing: border-box;"><div fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&bull;Module 10: Accounting in Hospitality Industry: 00:26:00</p></div><div fr-original-style="" style="box-sizing: border-box;"><div fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&bull;Customer Satisfaction: 00:23:00</p></div><div fr-original-style="" style="box-sizing: border-box;"><div fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&bull;Module 12: E-Hospitality and Technology: 00:22:00</p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>

Overview
Show that you are committed to providing the absolute best in Customer Service with this expert training. This Customer Service for Hospitality course will coach you in Customer Service expectations and offer useful recommendations for displaying outstanding Customer Service performance.
Any business is reliant on its Customer Service staff, showing consideration and attention to its clients, and you can be taught to embody this Customer Service protocol. You will learn how to pre-empt requests by Customer Service customers and to perform tasks diligently. The specific requirements for Customer Service are also covered in-depth, alongside the UK legislation that governs Customer Service events and establishments with Customer Service staff.
This Customer Service course is designed to equip you with the essential Customer Service skills needed to excel in the hospitality industry. From understanding the nuances of Customer Service interactions to mastering the art of proactive Customer Service, you will be prepared to handle any Customer Service challenge that comes your way. Whether you are new to the field or looking to enhance your Customer Service expertise, this training will set you apart as a Customer Service professional.
With a focus on practical applications, this Customer Service course ensures that you are not just learning theory but are also capable of applying Customer Service principles in need. Enrol today to elevate your Customer Service capabilities and make a lasting impression in the Customer Service sector.



Why Choose this Customer Service Bundle?
FREE Customer Service CPD-accredited certificate
Get a free student ID card with Customer Service training (£10 applicable for international delivery)
Lifetime access to the Customer Service course materials
The Customer Service program comes with 24/7 tutor support
Get instant access to this Customer Service course
Learn Customer Service training from anywhere in the world
The Customer Service training is affordable and simple to understand
The Customer Service training is entirely online



How will I get my Customer Service certificate?
You may have to take a quiz or a written test online during or after the Customer Service course. After successfully completing the course, you will be eligible for the certificate.



Who is this Customer Service course for?
There is no experience or previous qualifications required for enrolment in this Customer Service for Hospitality. It is available to all students, of all academic backgrounds.



Requirements
Our Customer Service for Hospitality is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This Customer Service course has been designed to be fully compatible with tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace.



Career Path
Having these various qualifications will increase the value of your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc.



Course Curriculum
Module One: Who We Are and What We Do - 00:17:00
Module Two: Establishing Your Attitude - 00:12:00
Module Three: Identifying and Addressing Customer Needs - 00:12:00
Module Four: Generating Return Business - 00:14:00
Module Five: In-Person Customer Service - 00:10:00
Module Six: Giving Customer Service over the Phone - 00:12:00
Module Seven: Providing Electronic Customer Service - 00:12:00
Module Eight: Recovering Difficult Customers - 00:15:00
Module Nine: Understanding When to Escalate - 00:14:00

Customer Service for Hospitality

Limited TIme Offer!

<p>Customer service is a critical aspect of any business, as it can make or break the customer's experience. The ability to provide excellent customer service is crucial to retaining customers and generating repeat business. In today's competitive market, it is essential to have employees who possess the necessary skills to provide top-notch customer service. Therefore, investing in customer service training can prove to be highly beneficial for individuals and businesses alike.</p> <p>Our Customer Service bundle provides you with an opportunity to gain valuable knowledge and skills required to succeed in the customer service industry. With three QLS-endorsed courses, five CPD QS-accredited relevant courses, and five career development courses, this bundle is designed to help you excel in your career. Upon completion, you will receive hardcopy certificates for the QLS-endorsed courses, which can be a valuable addition to your resume and demonstrate your expertise to potential employers.</p> <p>So why wait any longer? Enrol in the Customer Service (CRM, KYC &amp; Phone-Based Customer Service) bundle right now!</p> <p><strong>QLS Endorsed Courses:</strong></p> <ul> <li><strong>Course 01:</strong> Diploma in Phone-Based Customer Service Training at QLS Level 5</li><li><strong>Course 02:</strong> Diploma in KYC at QLS Level 5</li><li><strong>Course 03:</strong> Diploma in Customer Relationship Management (CRM) at QLS Level 4</li></ul> <p><strong>CPD QS Accredited Courses:</strong></p> <ul> <li><strong>Course 04:</strong> Assertiveness and Self Confidence Development</li><li><strong>Course 05:</strong> Patient Customer Service Training</li><li><strong>Course 06:</strong> Win Customers Efficiently: Customer Service Diploma</li><li><strong>Course 07:</strong> Customer Service - Representative</li><li><strong>Course 08:</strong> Complete Communication Skills Master Class for Life</li></ul> <p>Take your career to the next level with our bundle that includes not only technical courses but also<strong> five guided courses</strong> focused on personal development and<strong> career growth</strong>.</p> <ul> <li><strong>Course 09:</strong> Personal Development</li><li><strong>Course 10: </strong>Career Development Plan Fundamentals</li><li><strong>Course 11: </strong>Leadership and Management Course</li><li><strong>Course 12: </strong>Communication Building Masterclass</li><li><strong>Course 13: </strong>Positive Psychology Masterclass</li></ul> <p>By enrolling in this bundle, you can expect to learn the following:</p> <ul> <li>Gain expertise in customer service skills and practices.</li><li>Understand the importance of customer service in business.</li><li>Enhance your communication skills to effectively interact with customers.</li><li>Develop assertiveness and self-confidence to handle challenging situations.</li><li>Learn how to efficiently win customers and retain their loyalty.</li><li>Acquire knowledge of customer relationship management and its applications.</li><li>Expand your career opportunities in the customer service industry.</li></ul> <p><strong>Please Note: </strong>Imperial Academy is One Education approved resale partner for Quality Licence Scheme Endorsed courses.</p><p>Our Customer Service bundle is designed to equip you with the necessary knowledge and skills to succeed in the customer service industry. The bundle includes three QLS-endorsed courses covering Phone-Based Customer Service, KYC, and a Diploma in Customer Relationship Management (CRM). These courses are designed by industry experts and cover a wide range of topics, including communication skills, handling difficult customers, customer retention, and CRM strategies.</p> <p>In addition to QLS courses, our bundle includes five CPD QS-accredited relevant courses and five career development courses. These courses cover topics such as patient customer service training, assertiveness and self-confidence development, customer service representation, complete communication skills, and winning customers efficiently.</p> <p><strong>Certificate</strong></p> <p>QLS-endorsed courses are designed to provide learners with the skills and knowledge they need to succeed in their chosen field.<br />The <strong>Quality Licence Scheme</strong> is a distinguished and respected accreditation in the UK, denoting exceptional quality and excellence. It carries significant weight among industry professionals and recruiters.<br />Upon completion, learners will receive <strong>Three QLS Endorsed hard copy certificates</strong>, making it easy for them to showcase their achievements. These certificates validate their course completion, the level of the course they have completed, and the QLS endorsement.</p><h2>
        
        <div>CPD</div>
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                                        30 CPD hours / points
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                                            Accredited by CPD Quality Standards
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        <div>Who is this course for?</div>
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                             <p>This bundle is ideal for:</p> <ul> <li>Individuals looking to start or advance their careers in the customer service industry.</li><li>Customer service representatives and professionals seeking to enhance their skills.</li><li>Business owners and managers who wish to provide their employees with customer service training.</li><li>Anyone who wishes to improve their communication skills and learn how to handle challenging situations effectively.</li></ul> 
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        <div>Career path</div>
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                             <p>Upon completion of the courses, you will have the knowledge and skills to pursue many career paths, such as:</p> <ul> <li>Customer Service Representative: £18,000 - £25,000 per year</li><li>Customer Service Manager: £28,000 - £40,000 per year</li><li>Customer Success Manager: £30,000 - £55,000 per year</li><li>Customer Experience Manager: £30,000 - £60,000 per year</li><li>Call Centre Manager: £25,000 - £50,000 per year</li></ul> 
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        <div>Certificates</div>
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                                    <h4>Certificate of completion</h4>
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            Hard copy certificate -
            Included
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3 QLS Endorsed Diploma | QLS Hard Copy Certificate Included | 10 CPD Courses | Lifetime Access | 24/7 Tutor Support

Customer Service (CRM, KYC & Phone-Based Customer Service)

<div> <div>     </div> <div>  <div> <div> <h3><strong>Highlights of the Course</strong></h3> <ul> <li><strong>Course Type:</strong> Online Learning</li> <li><strong>Duration:</strong> <span>1 hour 15 minutes</span></li> <li><strong>Tutor Support:</strong> Tutor support is included</li> <li><strong>Customer Support:</strong> 24/7 customer support is available</li> <li><strong>Quality Training:</strong> The course is designed by an industry expert</li> <li><strong>Recognised Credential:</strong> Recognised and Valuable Certification</li> <li><strong>Completion Certificate:</strong> Free Course Completion Certificate Included</li> <li><strong>Instalment:</strong> 3 Installment Plan on checkout</li> </ul> </div> </div> <div> <div> <hr /> <h3><strong>What you will learn from this course?</strong></h3> <ul> <li>Gain comprehensive knowledge about customer service</li> <li>Understand the core competencies and principles of customer service</li> <li>Explore the various areas of customer service</li> <li>Know how to apply the skills you acquired from this course in a real-life context</li> <li>Become a confident and expert customer service manager</li> </ul> <hr /> <h3><strong>Customer Service</strong></h3> <p>This customer service course is accredited by the CPD UK. CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world.</p> <p>Customer service is the act of taking care of the customer's needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer's requirements are met.</p> <p>But how is this done?</p> <p>How do you ensure it's consistent across your business? What are the benefits of delivering great customer service?</p> <p>This customer service course will start by making it very clear exactly what we mean by customer service, and why it's so vital. It then goes into detail about the goals of great customer service, communication skills both verbal and non-verbal, discovering and understanding customer needs and much more.</p> <h3><strong>Who is this Course for?</strong></h3> <p>This comprehensive Customer Service course is ideal for anyone wishing to boost their career profile or advance their career in this field by gaining a thorough understanding of the subject. Anyone willing to gain extensive knowledge on this customer service can also take this course.<br /> Whether you are a complete beginner or an aspiring professional, this course will provide you with the necessary skills and professional competence, and open your doors to a wide number of professions within your chosen sector.</p> <h3><strong>Entry Requirements</strong></h3> <p>This Customer Service course has no academic prerequisites and is open to students from all academic disciplines. You will, however, need a laptop, desktop, tablet, or smartphone, as well as a reliable internet connection.</p> <h3><strong>Assessment</strong></h3> <p>This Customer Service course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 60%.</p> <h3><strong>Advance Your Career</strong></h3> <p>This Customer Service course will provide you with a fresh opportunity to enter the relevant job market and choose your desired career path. Additionally, you will be able to advance your career, increase your level of competition in your chosen field, and highlight these skills on your resume.</p> </div> </div> </div> </div><h3><strong>Recognised Accreditation</strong></h3> <p></p> <p>This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement.</p><div> <h3> <span>Course Curriculum</span> </h3> <div> <table> <tbody><tr> <td colspan="4">Module 1: About the Course</td> </tr> <tr> <td colspan="4">Module 2: What is Customer Service</td> </tr> <tr> <td colspan="4">Module 3: The Goals of Great Customer Service</td> </tr> <tr> <td colspan="4">Module 4: Discovering and Understanding Customer Needs</td> </tr> <tr> <td colspan="4">Module 5: Delivering Maximum Levels of Customer Service</td> </tr> <tr> <td colspan="4">Module 6: Making Customers Feel Great From the Start</td> </tr> <tr> <td colspan="4">Module 7: Communication Skills</td> </tr> <tr> <td colspan="4">Module 8: Non-verbal Communication and Body Language</td> </tr> <tr> <td colspan="4">Module 9: Dealing with Customer Complaints</td> </tr> <tr> <td colspan="4">Obtain Your Certificate</td> </tr> <tr> <td><i></i></td> <td> Order Your Certificate of Achievement </td> <td> </td> <td><span><i></i> 00:00:00</span></td> </tr> </tbody></table></div> </div>

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