Name: Level 2 Certificate in Business Improvement Techniques
Price: 21 GBP
Availability: InStock

<p><strong>Estate Agent and Property Management</strong></p><p>If you want to learn about Estate Agent and Property Management and become an expert in the field, you have arrived at the right place. Industry experts designed this Estate Agent and Property Management course to enable you to learn quickly and efficiently and at your own pace and convenience.</p><p>If you're looking to start a career in estate agency and property management, or you're an experienced professional looking to enhance your skills, our "Estate Agent and Property Management" online course is the perfect solution. Our expert instructors will guide you through comprehensive training in property management, marketing and sales, customer service, and more. You'll learn how to effectively market and sell properties, manage and maintain properties, and provide outstanding customer service to clients. This course is delivered entirely online, allowing you to learn at your own pace and on your own schedule. Enroll now and take the first step towards a rewarding career in estate agency and property management!</p><p><strong>Learning Outcomes</strong></p><p>After completing this Estate Agent and Property Management course, learner will be able to:</p><ul><li>Understand the fundamental knowledge of estate agents</li><li>Gain a thorough understanding of business planning</li><li>Understand acquisition of ownership</li><li>Understand other rights to property</li><li>Gain a solid understanding of land use control, environmental liability and leases</li><li>Understand how to make your first real estate investment</li><li>Know how to determine a good deal</li><li>Know how to write money-making contracts</li><li>Understand negotiations</li><li>Gain in-depth knowledge about tax and real estate finance</li><li>Understand regulation of estate agents</li></ul><p><strong>Why Choose this Estate Agent and Property Management Course from Us</strong></p><ul><li>Self-paced course, access available from anywhere.</li><li>Easy to understand, high-quality study materials.</li><li>Course developed by industry experts.</li><li>MCQ quiz after each module to assess your learning.</li><li>Automated and instant assessment results.</li><li>24/7 support via live chat, phone call or email.</li><li>Free PDF certificate as soon as completing this Estate Agent and Property Management course.</li></ul><p><strong>Free Course</strong></p><ul><li><strong>Course 01:</strong> Property Management</li></ul><p><em><strong>Others Benefits of this Estate Agent and Property Management Course:</strong></em></p><ul><li><strong>Free 2 </strong>PDF <strong>Certificate</strong></li><li><strong>Access</strong> to Content - <strong>Lifetime</strong></li><li><strong>Exam</strong> Fee - <strong>Totally Free</strong></li><li><strong>Free Retake </strong>Exam</li></ul><p><strong>[ Note: Free PDF certificate as soon as completing the Estate Agent and Property Management </strong><strong>course]</strong></p> <p><strong>Course Curriculum of This Course</strong></p><p><strong>Module 1: Basic Knowledge of Estate Agents</strong></p><ul><li>Estate Agent</li><li>Start Thinking</li><li>Decide to be an Estate Agent</li><li>Laying It All Out</li><li>Finding Value</li><li>The Real Deal</li></ul><p><strong>Module 2: Business Planning</strong></p><ul><li>Writing Your Business Plan</li><li>Experience Pays</li><li>Figuring Your Commission</li><li>Outlining Your Key Goals</li><li>Outlining Your Business Plan</li><li>Stoking Growth</li></ul><p><strong>Module 3: Ownership of Real Estate</strong></p><ul><li>Freehold Ownership</li><li>Leasehold Ownership</li><li>Other Interests In Land</li><li>Restrictions on Ownership by Foreigners</li></ul><p><strong>Module 4: Acquisition of Ownership</strong></p><ul><li>Formal Requirements</li><li>Registration</li><li>Asset Deals</li><li>Share Deals</li><li>Public Auctions</li></ul><p><strong>Module 5: Other Rights to Property</strong></p><ul><li>Mortgages and Charges</li><li>Easements</li><li>Preâemption Rights</li><li>Options</li><li>Overage</li></ul><p><strong>Module 6: Land Use Control</strong></p><ul><li>The Process to Use Property Control</li></ul><p><strong>Module 7: Environmental Liability</strong></p><ul><li>Responsibility for the Environment</li></ul><p><strong>Module 8: Leases</strong></p><ul><li>Duration</li><li>Rent</li><li>Rent Review</li><li>Operating Expenses</li><li>Maintenance, Repair and Renovation at End of Lease</li><li>Assignments/ Transfers</li><li>Subleases</li><li>Termination</li><li>Sale of the Leased Property</li></ul><p><strong>Module 9: Making Your First Real Estate Investment</strong></p><ul><li>Use Positive Leverage to Maximise Your Return</li><li>Remember That Location Is Paramount</li><li>Buy the Least Expensive House on the Street</li><li>Confirm Your Neighbourhood School with the Central Administration</li><li>Consider Resale Value When You Buy</li><li>Hire a Property Inspector</li><li>Have a Buyer's Broker Represent You</li><li>Use the Four Best Ways to Shop for a Mortgage</li><li>Explore the Fixed-Rate Mortgage</li><li>Save with a 15-Year Mortgage</li><li>Concentrate on Resale Potential Rather Than Age of a Property</li><li>Never Fall in Love with a Property</li><li>Get a Second Opinion on Price</li><li>Use a Lease Option</li><li>Be Cautious When Buying a New Home from a Builder</li><li>Read the Survey Carefully</li><li>Have Your Title Company Delete Exceptions in Its Title Commitment</li></ul><p><strong>Module 10: How to Determine a Good Deal?</strong></p><ul><li>How Do You Determine a Good Deal?</li><li>The Cost Approach</li><li>The Market Approach</li><li>The Income Approach</li><li>The Enhanced Value Approach</li></ul><p><strong>Module 11: How to Write Money-Making Contracts</strong></p><ul><li>Learn the Rules of Contract Drafting</li><li>Protect Your Purchases with a Financing Contingency Clause</li><li>Diffuse Balloon Mortgages with Extension Options</li><li>Avoid Personal Liability with an Escrow Deposit</li><li>Create 'Outs' in Your Contracts</li><li>Specify Time Limits in Contracts</li><li>Add Performance Requirements to Your Contract</li><li>Review All Leases on a Property Prior to Settlement</li><li>Demand 'Guarantees' on Financial Representations</li><li>Avoid Outstanding Lease Payments</li><li>Employ Closing Extenders</li><li>Keep Your Option to Sell Open</li><li>Increase Deductions with Written Tax Allocations</li><li>Use Outside Property Inspectors</li><li>Ask for a Pre Executed Mortgage Satisfaction</li><li>Itemise Personal Property That Is Part of Purchase</li><li>Shift Cash Expenses to the Seller</li><li>Generate Cash with Rebates for Repairs</li><li>Get Pest Inspection on Improved Property</li><li>Place the Burden of Title Insurance on the Seller</li><li>Get the Property Surveyed</li><li>Make Your Contract Clauses Survive Closings</li><li>Use Default, Severability, and Binding-Agreement Clauses</li><li>Use Penalty Provisions to Ensure Timely Property Possession</li><li>Conduct a Final Inspection</li><li>Insure against Property Damage</li><li>Disclose Professional Relations</li></ul><p><strong>Module 12: The Art of the Deal: Negotiations</strong></p><ul><li>Understand That 'No' Doesn't Always Mean No</li><li>Control the Playing Field</li><li>Use the Power of Silence</li><li>Employ Take-Away Options</li><li>Use a Conversational Approach</li><li>Use Your Star Negotiator</li><li>Never Negotiate against Yourself</li></ul><p><strong>Module 13: How to Sell Your Property</strong></p><ul><li>Price It Right</li><li>Use the Three Most Common Appraisal Methods</li><li>Find the Right Buyer</li><li>Pass the Two-Minute Test</li></ul><p><strong>Module 14: Tax</strong></p><ul><li>Stamp Duty Land Tax</li><li>Value Added Tax</li><li>Other Real Estate Taxes</li><li>Taxation of Rental Income from Real Estate</li><li>Taxation of Dividends from a Company Owning Real Estate</li><li>Taxation of Capital Gains on Real Estate</li><li>Taxation of Capital Gains from the Disposal of Shares in a Company Owning Real Estate</li><li>Taxation of Gain on Disposal of a Partnership Interest in a Partnership Owning Real Estate</li><li>Real Estate Investment Trusts</li><li>Real Estate Funds</li></ul><p><strong>Module 15: Real Estate Finance</strong></p><ul><li>Interest Rate Risks</li><li>Assets Held as Security</li><li>Further Collateral Agreements</li><li>Taxation on the Creation of Security</li></ul><p><strong>Module 16: Regulation of Estate Agents</strong></p><ul><li>Who Regulates Estate Agents?</li><li>Estate Agents Act 1979 (EAA 1979)</li><li>Consumer Protection from Unfair Trading Regulations 2008 (the 'CPRs')</li><li>Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013</li><li>Consumers, Estate Agents and Redress Act 2007</li><li>Town and Country Planning (Control of Advertisements) Regulations 1992</li><li>Money Laundering Regulations 2007</li></ul><p><strong>Assessment Method</strong></p><p>After completing each module of the Estate Agent and Property Management Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks.</p><p><strong>Certification</strong></p><p>After completing the MCQ/Assignment assessment for this Estate Agent and Property Management course, you will be entitled to a Certificate of Completion from Training Tale which is completely free to download.</p> <h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p><strong>Estate Agent and Property Management</strong></p><p>This Estate Agent and Property Management course is suitable for anyone who aspires to work in or currently works in the health care sector.</p>
                        </div> <h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p><strong>Estate Agent and Property Management</strong></p><p>There are no specific requirements for this Estate Agent and Property Management course because it does not require any advanced knowledge or skills.</p>
                        </div> <h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p><strong>Estate Agent and Property Management</strong></p><p>After completing this Estate Agent course, you will gain in-depth knowledge about real estate and you will be able to pursue a variety of rewarding career opportunities, such as-</p><ul><li>Real Estate Agent</li><li>Real Estate Broker</li><li>Real Estate Investor</li><li>Property Developer</li><li>Property Manager</li></ul>
                        </div> <h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Digital certificate -
            Included
        </p>

                        </div>

Training Tale

Property Management

Online Course Marketing

Estate Agent

Real Estate Investing

Estate Management

Real Estate Marketing

Estate Agent and Property Management Course

General Admission

<p><strong> Our Aim Is Your Satisfaction! Offer Ends Soon; Hurry Up!! </strong></p> <p><strong>In winter, you plot and plan. In spring, you move! If you are looking to embark on a long-standing, sought-after career, take the first step to a successful walk of life with this highly regarded Functional Skills course.</strong></p> <p><strong>Are you looking to improve your current abilities or make a career move? Our unique Functional Skills course might help you get there! Expand your expertise with high-quality training - study the Functional Skills and get an expertly designed, great-value training experience. </strong></p> <p>The Functional Skills course is broken down into several in-depth modules to provide you with the most convenient and rich learning experience possible. Upon successful completion of the Functional Skills course, an instant e-certificate will be exhibited in your profile that you can order as proof of your skills and knowledge. Add these amazing new skills to your resume and boost your employability by simply enrolling in this course.</p> <p>This Functional Skills training can help you to accomplish your ambitions and prepare you for a meaningful career. So, join us today and gear up for excellence!</p> <p><strong>What you'll learn in this course</strong></p> <ul> <li>Learn about integers, Integers and ordering of integers, Addition and Subtractions of Integers</li><li>Gain Complete knowledge about factors and multiples, Relations between LCM and HCF</li><li>Acquire a basic grasp of Fractions, Convert mixed to improper and improper to mixed fractions.</li><li>Learn Simplification Rule- BODMAS</li><li>Decimal numbers about fractions, Addition and subtraction of Decimal</li><li>Representation of Rational Numbers on Number line</li><li>Rounding to the whole number, Rounding to the required number of decimals</li><li>Estimation and Scientific Notation or Standard form</li><li>Percentage, Ratio, Proportion, Unitary Method and its Application</li><li>Profit, Loss, discount and Tax</li></ul> <p><strong>Why People Love this course From Academy for Health &amp; Fitness:</strong></p> <ul> <li>Opportunity to earn a certificate accredited by <strong>CPDQS</strong></li><li><strong>Get a free student ID </strong>card<strong>! </strong>(£10 postal charge will be applicable for international delivery)</li><li>Innovative and engaging content.</li><li>Free assessments</li><li>24/7 tutor support.</li></ul> <p>Start your learning journey straight away with this Functional Skills Maths course and take a step toward a brighter future!</p> <p><strong>*** Course Curriculum ***</strong></p> <p>Here is the curriculum breakdown of the Functional Skills course:</p> <ul> <li>Module 1: Numbers and Negative Numbers</li><li>Module 2: Multiples Factors</li><li>Module 3: Fractions and Power</li><li>Module 4: Percentages</li><li>Module 5: Expressions</li><li>Module 6: Decimals</li><li>Module 7: Ratio and Proportion</li><li>Module 8: Exponents and Radicals</li><li>Module 9: Graphs</li><li>Module 10: The Profit and Loss</li><li>Module 11: Perimeter and Area</li><li>Module 12: Averages</li><li>Module 13: Probability</li></ul> <p><strong>Assessment Process</strong></p> <p>Your skills and knowledge will be tested with an <strong>automated multiple-choice assessment</strong>. You will then receive instant results to let you know if you have successfully passed the Functional Skills course.</p> <h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        10 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div> <h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                             <p>Anyone interested in learning more about the topic is advised to take this Functional Skills course. This course is open to everybody.</p> 
                        </div> <h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                             <p>You will not need any prior background or expertise to enrol in this course.</p> 
                        </div> <h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                             <p>Enrolling on our Functional Skills Maths programme can lead you to the following career path:</p> <ul> <li>Teacher</li><li>Teacher Assistant</li><li>Private Tutor</li><li>Customer Service</li><li>HR Manager</li><li>Accountant</li><li>Finance Manager</li></ul> <p>And many more.</p> 
                        </div> <h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Digital certificate -
            £10
        </p>
        <h4>CPD Accredited Certificate </h4>
        <p>
            Hard copy certificate -
            £29
        </p>
            <div> <p>If you are an international student, then you have to pay an additional 10 GBP as an international delivery charge.</p> </div>

                        </div>

Academy for Health and Fitness

Functional Skills Training Course

<p><strong> 24 Hours Left! Don't Let the Winter Deals Slip Away - Enrol Now!</strong></p><p>What is that one thing that people will invest in no matter what happens? Yes, foods, clothes, and shelters are right, but they are needs. Apart from needs, the only thing people will spend their money on is their looks. And hair is essential to any look meaning the rise in demand for hairdressers is not rocket science.</p><p>Moreover, the demand for hairdressers is high as people always want to look and feel good, thus, they are willing to invest in their appearance, and having a good hairstyle is an important aspect of that. The beauty industry is constantly evolving and growing, and hairdressing is an essential part of that. With the rise of social media and the increasing importance of personal grooming and appearance, the demand for hairdressers is only going to increase in the future.</p><p>So now is the high time to start your career as a hairdresser. However, hairdressing is not only about cutting and styling hair. Hairdressers should understand the different hair types and faces so that they can recommend the perfect cut, colour, and style that will suit the individual best. They are also trained to work with different hair textures and to make hair look healthy, shiny, and manageable. With the right hairdresser, you can achieve the perfect hairstyle that will make you look and feel your best.</p><p>All in all, hairdressing can be a great profession if you enjoy working with people and have a creative streak. You will have the opportunity to work with a wide range of clients, and the ability to make people look and feel good is a very rewarding experience. So enrol in our Hairdressing Masterclass course now and learn all the theoretical skills and knowledge there is to learn for hair cutting, hair styling, and shampooing.</p><p><strong>After this Hairdressing Masterclass course, you will be able to learn:</strong></p><ul><li>Understand the basic principles of hairdressing and the importance of providing excellent customer service.</li><li>Learn the skills and techniques necessary for cutting hair, including scissors and clipper work, layering, and texturising.</li><li>Develop proficiency in hair styling techniques, including curling, straightening, and updos.</li><li>Learn the proper techniques for shampooing and conditioning hair.</li></ul><p><strong>Why Prefer This Hairdressing Masterclass Course? </strong></p><ul><li>Opportunity to earn a certificate accredited by <strong>CPDQS.</strong></li><li><strong>Get a free student ID </strong>card<strong>! </strong>(£10 postal charge will be applicable for international delivery)</li><li>Innovative and engaging content.</li><li>Free assessments</li><li>24/7 tutor support.</li></ul> <p><strong>*** Courses Curriculum ***</strong></p><p>Here is the curriculum breakdown of the Hairdressing Masterclass course:</p><ul><li>Section 01 - Introduction</li><li>Section 02 - Hair Cutting</li><li>Section 03 - Hair Styling</li><li>Section 04 - Shampooing</li></ul><p><strong>Assessment Process</strong></p><p>Your skills and knowledge will be tested with an <strong>automated multiple-choice assessment</strong>. You will then receive instant results to let you know if you have successfully passed the Hairdressing Masterclass course.</p> <h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        10 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div> <h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p><strong>This Hairdressing Masterclass course is ideal for:</strong></p><ul><li>Individuals are interested in pursuing a career as a hairdresser.</li><li>Current hairdressers looking to improve their skills and advance in their careers.</li><li>Aspiring stylists or cosmetologists who want to focus on hairdressing.</li><li>People looking to acquire knowledge and skills in hair care and styling.</li></ul>
                        </div> <h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>You will not need any prior background or expertise to enrol in this Hairdressing Masterclass course.</p>
                        </div> <h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <ul><li>Entry-level Hairdresser - £15,000 - £20,000.</li><li>Junior Stylist or Assistant - £20,000 - £25,000.</li><li>Senior Stylist - £25,000 - £35,000.</li><li>Salon Manager - £25,000 - £35,000.</li></ul>
                        </div> <h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>CPDQS Accredited Certificate</h4>
        <p>
            Digital certificate -
            £10
        </p>
        <h4>CPDQS Accredited Certificate</h4>
        <p>
            Hard copy certificate -
            £29
        </p>
            <div> <p>If you are an <strong>international student,</strong> then you have to pay an additional <strong>10 GBP</strong> as an international delivery charge.</p> </div>

                        </div>

Hairdressing Masterclass

<p>6.72 million people all over the world died due to the novel coronavirus. This virus is one of the most dangerous killers in the history of the world. Therefore, it is vital that everyone educates themselves on coronavirus for the sake of themselves and the safety of their loved ones. On top of that, people working in health care need to have an in-depth understanding of the coronavirus. So, if you seek a job in this sector, enhance your knowledge with the Coronavirus Awareness course.</p><p>This is a Coronavirus Awareness course. You will get introduced to the essentials of the covid-19 virus. Furthermore, the course will educate you on the SARS and MARS viruses. You will receive detailed lessons on the source and symptoms of covid-19. In addition, you will know how the virus spreads. By the course's end, you will clearly understand the vaccination, treatment and prevention process. The course will also award you with a valuable certificate of achievement. This certificate will help you pursue a career in the relevant industries. Enrol today!</p><p>After the course, you will be able to:</p><ul><li>Enrich your knowledge of the coronavirus outbreak</li><li>Learn the fundamentals of the SARS and MARS viruses</li><li>Familiarise yourself with the source and symptoms</li><li>Understand the vaccination process</li><li>Learn the treatment and prevention measures used for covid-19</li></ul><p><strong>Why choose Waxing and Hair Removal?</strong></p><ul><li>Student ID card with amazing discounts - completely for FREE! (Postal charges will be applicable for international delivery)</li><li>Certificates are available in both PDF and hard copy format</li><li>Interactive, high-quality course content with 24/7 online access</li><li>Full tutor support and learning assistance are included.</li></ul> <p><strong>Course Curriculum</strong><br />Here are the topics you will cover on the Coronavirus Awareness Course.</p><p><strong>***Coronavirus Awareness***</strong></p><ul><li><strong>Module 01: Coronavirus: The Outbreak</strong></li><li><strong>Module 02: Diving into the Details</strong></li><li><strong>Module 03: The SARS - MERS</strong></li><li><strong>Module 04: The New SARS-like Virus? : The Novel Coronavirus (2019-nCoV)</strong></li><li><strong>Module 05: Sources, Symptoms &amp; Spreading</strong></li><li><strong>Module 06: The Vaccine, the Treatments and the Prevention of Nov Corona</strong></li></ul><p><strong>Showcase Your Accomplishment of New Skills: Get a Certification of Completion</strong></p><p>Upon successful completion of the course, you will receive proper certification that is accredited by CPD. You can order your certificate at a cost of £10 for PDF and £29 for hardcopy certificate or both for £34.</p> <h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        10 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div> <h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <ul><li>Individuals working in public-facing jobs such as healthcare providers, public transportation workers, and customer service representatives.</li><li>Employees in any industry who want to learn about preventing the spread of COVID-19 in their workplace.</li><li>Business owners and managers are responsible for ensuring a safe and healthy work environment for their employees.</li><li>Students or anyone looking to increase their knowledge of the COVID-19 pandemic.</li><li>People who want to understand the impact of COVID-19 on their personal and professional lives.</li><li>Travellers who want to be informed about the current COVID-19 situation in different countries and how to stay safe while travelling.</li></ul>
                        </div> <h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>Enrol on the Coronavirus Awareness with no formal entry requirements! If you have a passion for knowledge and want to learn something new, register on the Coronavirus Awareness without any delay.</p><p>We only ask that all students have a passion for learning and literacy, and be over the age of 16.</p><p>Complete the Coronavirus Awareness online from your computer, tablet, or smartphone, and learn in a way that suits you.</p>
                        </div> <h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>The course will give you an overall understanding of the coronavirus. This course will allow you to explore career opportunities such as:</p><ul><li>Support Worker (Average salary £22,000 per year)</li><li>Nursing Assistant (Average salary £23,000 per year)</li><li>Health Care Assistant (Average salary £23,000 per year)</li><li>Caregivers (Average salary £24,000 per year)</li></ul>
                        </div>

Coronavirus Awareness

<p><strong></strong><strong> Our Aim Is Your Satisfaction! Offer Ends Soon; Hurry Up!! </strong><strong></strong></p><p><strong>Are you looking to improve your current abilities or make a career move? Our unique</strong><strong> Office Admin and Receptionist </strong><strong>course might help you get there! Expand your expertise with high-quality training - study the</strong><strong> Office Admin and Receptionist </strong><strong>course and get an expertly designed, great-value training experience. Learn from industry professionals and quickly equip yourself with the specific knowledge and skills you need to excel in your chosen career through the</strong><strong> Office Admin and Receptionist </strong><strong>online training course.</strong></p><p>The Office Admin and Receptionist course is broken down into several in-depth modules to provide you with the most convenient and rich learning experience possible. Upon successful completion of the Office Admin and Receptionist course, an instant e-certificate will be exhibited in your profile that you can order as proof of your skills and knowledge. Add these amazing new skills to your resume and boost your employability by simply enrolling in this course.</p><p>This Office Admin and Receptionist training can help you to accomplish your ambitions and prepare you for a meaningful career. So, join us today and gear up for excellence!</p><p><strong>Why Prefer Us? </strong></p><ul><li>Opportunity to earn a certificate accredited by <strong>CPDQS.</strong></li><li><strong>Get a free student ID </strong>card!(£10 postal charge will be applicable for international delivery)</li><li>Innovative and Engaging Content.</li><li>Free Assessments</li><li>24/7 Tutor Support.</li></ul> <p>Take a step toward a brighter future!</p><p><strong>*** Course Curriculum ***</strong></p><p>Here is the curriculum breakdown of the Office Admin and Receptionist course:</p><p><strong>****Office Admin and Receptionist Courses Curriculum****</strong></p><p>This Office Admin and Receptionist courses split into 16 different user-friendly course modules, which cover all the major sections of course Skills to provide learners with the appropriate industry knowledge and skills to drive their career to the next level.</p><p><strong>***Office Admin and Receptionist Courses***</strong></p><ul><li>Module 01: Introduction to Reception and Receptionist</li><li>Module 02: Business Telephone Skills</li><li>Module 03: Representing Your Boss and Company</li><li>Module 04: Mail Services and Shipping</li><li>Module 05: Travel Arrangements</li><li>Module 06: Organising Meeting and Conferences</li><li>Module 07: Time Management</li><li>Module 08: Record Keeping and Filing Systems</li><li>Module 09: Business Writing Skills</li><li>Module 10: Organisational Skills</li><li>Module 11: Communication Skills</li><li>Module 12: Customer Service</li><li>Module 13: Effective Planning and Scheduling</li><li>Module 14: Invoicing/Petty Cash</li><li>Module 15: Business Environment</li><li>Module 16: How to Get the most of the course</li></ul><p><strong>Assessment Process</strong></p><p>Once you have completed all the modules in the Office Admin and Receptionist course, you can assess your skills and knowledge with an optional assignment.</p><p><strong>Certificate of Completion</strong></p><p>The learners have to complete the assessment of this Office Admin and Receptionist course to achieve the <strong>CPDQS accredited certificate</strong>.</p><ul><li><strong>Digital Certificate: £10</strong></li><li><strong>Hard Copy Certificate: £29 (Inside UK)</strong></li><li><strong>Hard Copy Certificate: £39 (for international students)</strong></li></ul> <h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        10 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div> <h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>Anyone interested in learning more about the topic is advised to take this Office Admin and Receptionist course. This course is open to everybody.</p>
                        </div> <h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>You will not need any prior background or expertise to enrol in this course.</p>
                        </div> <h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>After completing this course, you are to start your career or begin the next phase of your career.</p>
                        </div> <h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>CPD Accredited Certificate</h4>
        <p>
            Digital certificate -
            £10
        </p>
        <h4>CPD Accredited Certificate</h4>
        <p>
            Hard copy certificate -
            £29
        </p>
            <div><p>If you are an <strong>international student,</strong> then you have to pay an additional <strong>10 GBP</strong> as an international delivery charge.</p></div>

                        </div>

Office Admin and Receptionist

<div>
	<h3><b>Description: </b></h3>
<p><span>So you have already decided that you want to create your own business. However, you require a bit of assistance to start creating one. The good news is that this course will surely help you in that. It is difficult to begin a business, yet it doesn't need to be excessively troublesome either. All you truly need is the correct counsel to help you make sense of where to begin. That is the reason this course has been made. This will be your guide for beginning your own one of a kind business. </span></p>
<p><span>The majority of business-inclined people have really had the prospect of beginning their own particular business, but some of them don't. There are considerable number reasons why individuals don't take their goals of maintaining a business.  It takes a great amount of initiative and confidence for anybody to have the strength to begin their own business. It can be a difficult thing especially in the beginning but at the end of the day, you will realise that it is fulfilling especially when you take this course that will guide you all throughout your journey. And this course will help you in learning how to brand yourself as an expert in any niche to earn big profit.</span></p>
<h3><b>Who is the course </b><b>for</b><b>?</b></h3>
<ul>
<li><span>Employees of the business industry and other businessmen who want to learn how to become successful in creating business branding niche</span></li>
<li><span>People who have an interest in Business Making and how to become successful</span></li>
</ul>
<h3><b>Entry Requirement:</b></h3>
<ul>
<li><span>This course is available to all learners, of all academic backgrounds. </span></li>
<li><span>Learners should be aged 16 or over to undertake the qualification.</span></li>
<li><span>Good understanding of English language, numeracy and ICT are required to attend this course.</span></li>
</ul>
<h3><strong>Assessment: </strong></h3>
<ul>
<li>At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful.</li>
<li>Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam.</li>
</ul>
<h3><strong>Certification:</strong></h3>
<ul>
<li>After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24.</li>
<li>PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working</li>
</ul>
<h3><strong>Why choose us?</strong></h3>
<ul>
<li>Affordable, engaging &amp; high-quality e-learning study materials;</li>
<li>Tutorial videos/materials from the industry leading experts;</li>
<li>Study in a user-friendly, advanced online learning platform;</li>
<li>Efficient exam systems for the assessment and instant result;</li>
<li>The UK &amp; internationally recognised accredited qualification;</li>
<li>Access to course content on mobile, tablet or desktop from anywhere anytime;</li>
<li>The benefit of career advancement opportunities;</li>
<li>24/7 student support via email.</li>
</ul>
<h3><b>Career Path:</b></h3>
<p><span>The Diploma in Branding Niche Course will be very beneficial and helpful, especially to the following careers:</span></p>
<ul>
<li><span>Businessman</span></li>
<li><span>Marketing and Promotions Specialists</span></li>
<li><span>Marketing Managers</span></li>
<li><span>Product Creators</span></li>
<li><span>Sales Managers</span></li>
<li><span>Sales and Promotions Specialists</span></li>
<li><span>Top Executives</span></li>
<li><span>And Much More!</span></li>
</ul>
		</div><table width="100%">				<tbody><tr>
					<td colspan="4">Chapter-1</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>What Is Branding</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Chapter-2</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Research Your Topic Thoroughly</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Chapter-3</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Let People Know Who You Are: Distinguish Yourself</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Chapter-4</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Represent Yourself</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Chapter-5</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Networking With Social Media</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Chapter-6</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Use Videos</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Chapter-7</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Offer Training Courses</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Chapter-8</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Provide Quality  Material And Customer Service</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Chapter-9</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Live And Breathe Your Brand</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Chapter-10</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>How Not Branding Can Spell Disaster</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Chapter-11</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Wrapping Up</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Mock Exam</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Mock Exam- Diploma in Branding Niche</td>
					<td> </td>
					<td><span><i></i> 00:20:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Final Exam</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Final Exam- Diploma in Branding Niche</td>
					<td> </td>
					<td><span><i></i> 00:20:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Certificate and Transcript</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Order Your Certificates and Transcripts</td>
					<td> </td>
					<td><span><i></i> 00:00:00</span></td>
				</tr>
				</tbody></table>

John Academy

Personal Branding

Online Course Creation

Business Branding

Diploma for School Business Leaders (DSBM)

Branding

Diploma in Branding Niche

<div>
	[vc_row][vc_column][vc_column_text]
<h3><b>Description:</b></h3>
<p><span>Are you planning to move to another country, or are you travelling for a substantial length of time? Do you want to learn a second language to kickstart a new career? Many people these days learn another language, as m</span><b>any businesses require employees to speak more than one language</b><span>, such as in law, international sales and intelligence.</span></p>
<p><span>This </span><b>Diploma in Learning Foreign Languages</b><span> course is designed for people who wish to learn a foreign language to immerse themselves in another culture or boost their professional development. This course will improve your basic language skills in writing, speaking and pronunciation. You will also learn about the most popular languages spoken around the world, including French, Spanish and Chinese. This online language learning course provides all the tools and training on how to </span><b>learn a foreign language in the fastest and most effective way</b><span>.</span></p>
<p><span>On successful completion, you will have the practical skills and knowledge to </span><b>kickstart a career in translating</b><span>, teaching abroad and many other related fields.</span></p>
<h3><b>Who is the course </b><b>for</b><b>?</b></h3>
<ul>
<li><span>This course is designed for the individuals who are interested in learning different languages.</span></li>
<li><span>For people who love to travel to different parts of the world. </span></li>
<li><span>For people who are looking for professional upgrades. </span></li>
</ul>
<h3><b>Entry Requirement:</b></h3>
<ul>
<li><span>This course is available to all learners, of all academic backgrounds. </span></li>
<li><span>Learners should be aged 16 or over to undertake the qualification.</span></li>
<li><span>Good understanding of English language, numeracy and ICT are required to attend this course.</span></li>
</ul>
<h3><strong>Assessment: </strong></h3>
<ul>
<li>At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful.</li>
<li>Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam.</li>
</ul>
<h3><strong>Certification:</strong></h3>
<ul>
<li>After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24.</li>
<li>PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days.</li>
</ul>
<h3><strong>Why choose us?</strong></h3>
<ul>
<li>Affordable, engaging &amp; high-quality e-learning study materials;</li>
<li>Tutorial videos/materials from the industry leading experts;</li>
<li>Study in a user-friendly, advanced online learning platform;</li>
<li>Efficient exam systems for the assessment and instant result;</li>
<li>The UK &amp; internationally recognized accredited qualification;</li>
<li>Access to course content on mobile, tablet or desktop from anywhere anytime;</li>
<li>The benefit of career advancement opportunities;</li>
<li>24/7 student support via email.</li>
</ul>
<h3><b>Career Path:</b></h3>
<p><span>Diploma in Learning Foreign Languages course is a useful qualification to possess, and would be beneficial for the following careers:</span></p>
<ul>
<li><span>Teacher for foreign languages</span></li>
<li><span>Translator</span></li>
<li><span>Work at customer service desks </span></li>
<li><span>Online content creator</span></li>
<li><span>Foreign civil  services</span></li>
<li><span>Airline services  </span></li>
<li><span> Editing and publishing</span></li>
<li><span>Event manager</span></li>
<li><span>Hotel management </span></li>
<li><span>Import export specialist </span></li>
<li><span>Nursing.</span></li>
</ul>
[/vc_column_text][/vc_column][/vc_row]
		</div><table width="100%">				<tbody><tr>
					<td colspan="4">Diploma in Learning Foreign Languages</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Introduction</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>How to have fun on Learning Foreign Languages through Training</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Speaking Easy in Foreign Language Training</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>How long will it take to learn a new language?</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>How do I find the programs suitable for my style of learning?</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>How cognates apply in foreign language training</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>The Basic Methods in Foreign Language Training</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Foreign Language Training in Psychology</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>The Mind Maps in Learning Foreign Language through Training</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Verb Stem Forms in German Language Learned in Foreign Training</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Business in Foreign Language Training</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Conclusion</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Mock Exam</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Mock Exam- Diploma in Learning Foreign Languages</td>
					<td> </td>
					<td><span><i></i> 00:20:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Final Exam</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Final Exam- Diploma in Learning Foreign Languages</td>
					<td> </td>
					<td><span><i></i> 00:20:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Certificate and Transcript</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Order Your Certificates and Transcripts</td>
					<td> </td>
					<td><span><i></i> 00:00:00</span></td>
				</tr>
				</tbody></table>

Learning & Development

English as a Foreign Language (EFL)

English Language Teaching

Trainers Course

ESOL (English for Speakers of Other Languages)

Language Teaching

Diploma in Learning Foreign Languages

<div>
			<div>
						<div>
				<div>
									<section>
						<div>
							<div>
					<div>
			<div>
							<div>
						<div>
				<div>
			<h2><span><b>Overview of Telesales Executive Training </b></span></h2>		</div>
				</div>
				<div>
				<div>
								<div>
				<p><span>Learn the golden rules to maintain strong relationships with customers and close deals over the phone by taking this Telesales Executive Training. </span></p><p><span>This Telesales Executive Training will teach you the telesales strategies to boost your sales. The course will introduce you to the skills and responsibilities expected of a telesales executive. Then, it will take you through the best practices for lead generation and sales presentation techniques to close more deals. From the easy-to-follow modules, you'll also learn how to make the perfect telesales pitch for your services and make a high volume of outbound calls to prospective customers. Finally, you'll explore the steps to handle demanding clients over the phone. </span></p>					</div>
						</div>
				</div>
						</div>
					</div>
		</div>
								</div>
					</div>
		</section>
				<section>
						<div>
							<div>
					<div>
			<div>
							<div>
						<div>
				<div>
			<h2><div><span><b>Course Preview</b></span><span></span><br /></div></h2>		</div>
				</div>
				<div>
				<div>
					<div>
			<div>
                                        
                                        
                                        
                                        
                                        
                                        
                                        
                                        </div>		</div>
				</div>
				</div>
				<div>
				<div>
			<h2><div><span><b>Learning Outcomes</b></span><span></span></div></h2>		</div>
				</div>
				<div>
				<div>
								<div>
				<ul><li><span>Learn how to make calls to potential clients to generate sales. </span></li><li><span>Understand how to deliver effective sales presentations </span></li><li><span>Learn the telemarketing techniques to achieve your sales target </span></li><li><span>Be able to maintain up-to-date and accurate records of customer interactions</span></li><li><span>Learn good telephone etiquette to make a positive impression on customers</span></li></ul>					</div>
						</div>
				</div>
				<div>
				<div>
			<h2><div><span><b>Why Take This Course From John Academy?
</b></span><span></span></div></h2>		</div>
				</div>
				<div>
				<div>
								<div>
				<ul><li><span>Affordable, well-structured and high-quality e-learning study materials</span></li><li><span>Meticulously crafted engaging and informative tutorial videos and materials</span></li><li><span>Efficient exam systems for the assessment and instant result</span></li><li><span>Earn UK &amp; internationally recognised accredited qualification</span></li><li><span>Easily access the course content on mobile, tablet, or desktop from anywhere, anytime</span></li><li><span>Excellent career advancement opportunities</span></li><li><span>Get 24/7 student support via email</span></li></ul>					</div>
						</div>
				</div>
						</div>
					</div>
		</div>
								</div>
					</div>
		</section>
				<section>
						<div>
							<div>
					<div>
			<div>
							<div>
						<div>
				<div>
			<h2><div><span><b>Who Should Take this ï»¿Telesales Executive Training?</b></span><span></span></div></h2>		</div>
				</div>
				<div>
				<div>
								<div>
				<p><span>Whether you're an existing practitioner or an aspiring professional, this course is an ideal training opportunity. It will elevate your expertise and boost your CV with key skills and a recognised qualification attesting to your knowledge.</span></p>					</div>
						</div>
				</div>
				<div>
				<div>
			<h2><div><span><b>Are There Any Entry Requirements?</b></span><span></span></div></h2>		</div>
				</div>
				<div>
				<div>
								<div>
				<p><span>This Telesales Executive Training is available to all learners of all academic backgrounds. But learners should be aged 16 or over to undertake the qualification. And a good understanding of the English language, numeracy, and ICT will be helpful.</span></p>					</div>
						</div>
				</div>
				<div>
				<div>
			<h2><div><span><b> Certification</b></span><span></span></div></h2>		</div>
				</div>
				<div>
				<div>
								<div>
				<p><span>After completing and passing the Telesales Executive Training successfully, you will be able to obtain a Recognised Certificate of Achievement. Learners can obtain the certificate in hard copy at £14.99 or PDF format at £11.99.</span></p>					</div>
						</div>
				</div>
						</div>
					</div>
		</div>
								</div>
					</div>
		</section>
				<section>
						<div>
							<div>
					<div>
			<div>
							<div>
								</div>
					</div>
		</div>
								</div>
					</div>
		</section>
				<section>
						<div>
							<div>
					<div>
			<div>
							<div>
						<div>
				<div>
			<h2><div><span><b>Career Pathâ</b></span><span></span></div></h2>		</div>
				</div>
				<div>
				<div>
								<div>
				<p><span>The Telesales Executive Training provides essential skills that will make you more effective in your role. It would be beneficial for any related profession in the industry, such as:</span></p><ul><li><span>Telemarketer</span></li><li><span>Customer Service Advisor</span></li><li><span>Telesales Agent</span></li><li><span>Telesales Executive</span></li><li><span>Telesales Representative</span></li></ul>					</div>
						</div>
				</div>
						</div>
					</div>
		</div>
								</div>
					</div>
		</section>
									</div>
			</div>
					</div>
				</div><table width="100%">				<tbody><tr>
					<td colspan="4">Module 01: Introduction to Telesales</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Introduction to Telesales</td>
					<td> </td>
					<td><span><i></i> 00:13:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 02: Prospecting and Lead Generation</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Prospecting and Lead Generation</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 03: Sales Techniques and Strategies</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Sales Techniques and Strategies</td>
					<td> </td>
					<td><span><i></i> 00:18:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 04: Call Preparation</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Call Preparation</td>
					<td> </td>
					<td><span><i></i> 00:08:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 05: Call Response</td>
				</tr>
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					<td><i></i></td>
					<td>Call Response</td>
					<td> </td>
					<td><span><i></i> 00:11:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 06: Staging the Call</td>
				</tr>
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					<td><i></i></td>
					<td>Staging the Call</td>
					<td> </td>
					<td><span><i></i> 00:11:00</span></td>
				</tr>
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					<td colspan="4">Module 07: Dealing with Difficult Situations</td>
				</tr>
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					<td><i></i></td>
					<td>Dealing with Difficult Situations</td>
					<td> </td>
					<td><span><i></i> 00:11:00</span></td>
				</tr>
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					<td colspan="4">Module 08: Closing the Call</td>
				</tr>
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					<td><i></i></td>
					<td>Closing the Call</td>
					<td> </td>
					<td><span><i></i> 00:09:00</span></td>
				</tr>
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					<td colspan="4">Module 09: Telephone Etiquette</td>
				</tr>
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					<td><i></i></td>
					<td>Telephone Etiquette</td>
					<td> </td>
					<td><span><i></i> 00:23:00</span></td>
				</tr>
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					<td colspan="4"> Module 10: Sales Metrics and Performance Managemen</td>
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					<td><i></i></td>
					<td>Sales Metrics and Performance Managemen</td>
					<td> </td>
					<td><span><i></i> 00:14:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Certificate and Transcript</td>
				</tr>
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					<td><i></i></td>
					<td>Order Your Certificates and Transcripts</td>
					<td> </td>
					<td><span><i></i> 00:00:00</span></td>
				</tr>
				</tbody></table>

Life Coach Training

Telesales

Teaching & Training

Sales Executive

Telesales Executive Training

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			<h2><span><b>Overview </b></span></h2>		</div>
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				<p><span>To provide better services and create a bond of trust with the customer, you must know your customers. This is where our exclusive Know Your Customers Training comes in. It will teach you the ABC's of KYC in no time and also educate you on AML.</span></p><p><span>In this course, you will get six highly informative modules. Through these modules, you will learn the essentials of KYC. The course will help you develop a clear understanding of customer due diligence and anti-money laundering. In addition, you will be able to understand the UK regulations of KYC, AML and data privacy for business operations. By the end of the course you will learn the methods for carrying out KYC and AML.</span></p><p><span>The course wll also provide a certificate of completion. This certificate will help you increase your employability in the relevant job market. Join now!</span></p>					</div>
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			<h2><div><span><b>Course Preview</b></span><span></span><br /></div></h2>		</div>
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			<h2><div><span><b>Learning Outcomes</b></span><span></span></div></h2>		</div>
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				<ul><li><span>Understand the basic principles of KYC</span></li><li><span>Grasp a detailed understanding of customer due diligence </span></li><li><span>Learn about the KYC, AML, and Data Privacy Regulations for business operations in the UK</span></li><li><span>Enhance your knowledge of AML</span></li><li><span>Learn the methods for carrying out KYC and AML</span></li></ul>					</div>
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			<h2><div><span><b>Why Take This Course From John Academy?
</b></span><span></span></div></h2>		</div>
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				<ul><li><span>Affordable, well-structured and high-quality e-learning study materials</span></li><li><span>Meticulously crafted engaging and informative tutorial videos and materials</span></li><li><span>Efficient exam systems for the assessment and instant result</span></li><li><span>Earn UK &amp; internationally recognised accredited qualification</span></li><li><span>Easily access the course content on mobile, tablet, or desktop from anywhere, anytime</span></li><li><span>Excellent career advancement opportunities</span></li><li><span>Get 24/7 student support via email</span></li></ul>					</div>
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			<h2><span><span><b>What Skills Will You Learn from This Course?</b></span></span></h2>		</div>
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				<ul><li><span>KYC</span></li><li><span>AML</span></li><li><span>Legal advice </span></li><li><span>Customer service</span></li></ul>					</div>
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			<h2><div><span><b>Who Should Take This Know Your Customers Training?</b></span><span></span></div></h2>		</div>
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				<p><span>Whether you're an existing practitioner or an aspiring professional, this course is an ideal training opportunity. It will elevate your expertise and boost your CV with key skills and a recognised qualification attesting to your knowledge.</span></p>					</div>
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			<h2><div><span><b>Are There Any Entry Requirements?</b></span><span></span></div></h2>		</div>
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				<p><span>Thi</span><span>s Know Your Customers Training is available to all learners of all academic backgrounds. But learners should be aged 16 or over to undertake the qualification. And a good understanding of the English language, numeracy, and ICT will be helpful.</span></p>					</div>
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			<h2><div><span><b>Know Your Customers Training Certification</b></span><span></span></div></h2>		</div>
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				<p><span>After completing and passing th</span><span>e Know Your Customers Training successfully, you will be able to obtain a Recognised Certificate of Achievement. Learners can obtain the certificate in hard copy at £14.99 or PDF format at £11.99.</span></p>					</div>
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			<h2><div><span><b>Career Pathâ</b></span><span></span></div></h2>		</div>
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				<p><span>This exclusive Know Your Customers Training will equip you with effective skills and abilities and help you explore career paths such as </span></p><ul><li><span>Customer support executive</span></li><li><span>Client relation associate</span></li><li><span>Legal advisor</span></li><li><span>Compliance officer</span></li><li><span>Risk manager</span></li></ul>					</div>
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				</div><table width="100%">				<tbody><tr>
					<td colspan="4"> Module 01: Introduction To KYC</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Introduction to KYC</td>
					<td> </td>
					<td><span><i></i> 00:31:00</span></td>
				</tr>
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					<td colspan="4">Module 02: Customer Due Diligence</td>
				</tr>
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					<td><i></i></td>
					<td>Customer Due Diligence</td>
					<td> </td>
					<td><span><i></i> 00:21:00</span></td>
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					<td colspan="4">Module 03: AML (Anti-Money Laundering)</td>
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					<td><i></i></td>
					<td>AML (Anti-Money Laundering)</td>
					<td> </td>
					<td><span><i></i> 00:29:00</span></td>
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					<td colspan="4">Module 04: KYC, AML, And Data Privacy Regulations For Businesses Operations In The United Kingdom</td>
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					<td><i></i></td>
					<td>KYC, AML, and Data Privacy Regulations for Businesses Operation in the UK</td>
					<td> </td>
					<td><span><i></i> 00:21:00</span></td>
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					<td colspan="4">Module 05: Regulations To Be Complied By Industries</td>
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					<td><i></i></td>
					<td>Regulations to Be Complied by Industries</td>
					<td> </td>
					<td><span><i></i> 00:21:00</span></td>
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					<td colspan="4">Module 06: Methods For Carrying Out KYC And AML And The Future Of KYC Compliance</td>
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					<td><i></i></td>
					<td>Methods for Carrying out KYC and AML and the Future of KYC Compliance</td>
					<td> </td>
					<td><span><i></i> 00:13:00</span></td>
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					<td colspan="4">Assignment</td>
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					<td><i></i></td>
					<td>Assignment - KYC</td>
					<td> </td>
					<td><span><i></i> 00:00:00</span></td>
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					<td colspan="4">Order Your Certificate</td>
				</tr>
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					<td><i></i></td>
					<td>Order Your Certificates and Transcripts</td>
					<td> </td>
					<td><span><i></i> 00:00:00</span></td>
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				</tbody></table>

Know Your Customer (KYC)

Know Your Customers Training

<p><strong>Looking to enhance your skills and boost your career prospects in the business industry? Look no further than the Level 2 Certificate in Business Improvement Techniques course!</strong></p><p>This course is designed to provide you with the fundamental skills needed to improve business performance and productivity. You will learn how to identify problems, analyse data, and implement solutions to optimise business processes and drive growth.</p><p>The curriculum of this course covers a range of topics including Lean principles, Six Sigma methodologies, and process mapping techniques. You will also gain knowledge on quality control, project management, and continuous improvement.</p><p>The Level 2 Certificate in Business Improvement Techniques is ideal for those looking to start or progress their career in the business sector. Whether you are new to the industry or looking to enhance your existing skills, this course will equip you with the knowledge and confidence to excel in your role.</p><p><strong>Learning outcomes:</strong></p><ol><li>Develop an understanding of business development and succession planning strategies to support organizational growth and stability.</li><li>Apply process management techniques to improve efficiency and productivity in the workplace.</li><li>Analyze supply chain management processes and identify opportunities for improvement.</li><li>Plan and forecast operations using appropriate tools and methods to ensure effective resource allocation.</li><li>Develop skills in communication, negotiation, and conflict management to facilitate effective team leadership and collaboration.</li></ol><p>Upon completion of this course, you will have gained <strong>a valuable qualificate</strong> that will enhance your employability and demonstrate your commitment to continuous learning and development. You will also be able to apply the skills and knowledge learned in this course to real-world business scenarios, making you a valuable asset to any organisation.</p><p>Invest in your future and enrol in the Level 2 Certificate in Business Improvement Techniques course today.</p> <p>This Level 2 Certificate in Business Improvement Techniques course covers a comprehensive range of modules aimed at equipping individuals with the necessary skills to improve business performance. The course covers various topics such as business development, process management, supply chain management, procurement, project management, and quality management, among others.</p><p>Additionally, the course provides training in essential management skills such as leadership, conflict resolution, and talent management. Learners will also gain proficiency in negotiation techniques, communication skills, and business etiquette, among others. This course is ideal for individuals seeking to improve their business performance and advance their careers in management or business administration.</p><p><strong>Curriculum</strong></p><ul><li>Module 01: Business Development and Succession Planning</li><li>Module 02: Process Management</li><li>Module 03: Supply Chain Management</li><li>Module 04: Planning &amp; Forecasting Operations</li><li>Module 05: Procurement &amp; Purchasing Management</li><li>Module 06: Project Management</li><li>Module 07: Retail Pricing</li><li>Module 08: Business Analysis Planning and Monitoring</li><li>Module 09: Strategic Analysis and Product Scope</li><li>Module 10: Quality Management</li><li>Module 11: Management Skills for Leading Your Team</li><li>Module 12: Selling in Multiple Channels</li><li>Module 13: Representing Your Boss and Company</li><li>Module 14: Preparing for Brainstorming</li><li>Module 15: Generating Solutions (I)</li><li>Module 16: Generating Solutions (II)</li><li>Module 17: Analyzing Solutions</li><li>Module 18: Selecting a Solution</li><li>Module 19: Negotiation Techniques</li><li>Module 20: Communication Skills</li><li>Module 21: Skills of an Effective Administrator</li><li>Module 22: What is Marketing?</li><li>Module 23: Common Marketing Types (I)</li><li>Module 24: Common Marketing Types (II)</li><li>Module 25: Conflict Management</li><li>Module 26: Talent Management</li><li>Module 28: Managing Risk and Recovery</li><li>Module 27: Time Management</li><li>Module 29: Business Etiquette</li></ul><p><strong>Certificate</strong></p><p>After completing this course, you will get a Free PDF certificate, which is CPD Quality Standards Certified.</p> <h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
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                                <div>
                                    <div>
                                        10 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div> <h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>The Level 2 Certificate in Business Improvement Techniques is suitable for individuals who are interested in developing their skills and knowledge in business improvement techniques. It is also appropriate for those who are currently working in a business environment and wish to enhance their understanding of processes and productivity.</p><p>Please Note: This is not a regulated course. To get professional qualification, you can choose any of the following:</p><ul><li>Level 2 Certificate in Lean Organisation Management Techniques (RQF)</li><li>Level 2 Certificate in Business Improvement Techniques (RQF)</li><li>Level 2 NVQ Diploma in Business Improvement Techniques (RQF)</li><li>Level 2 Certificate in Team Leading (RQF)</li><li>Level 2 Certificate in Business Administration (RQF)</li><li>Level 2 Certificate in Customer Service (RQF)</li><li>Level 2 Certificate in Sales and Marketing (RQF)</li><li>Level 2 Certificate in Digital Marketing (RQF)</li><li>Level 2 Certificate in Project Management (RQF)</li><li>Level 2 Certificate in Data Protection and Compliance (RQF)</li><li>Level 2 Certificate in Information Technology (RQF)</li><li>Level 2 Certificate in Retail Operations (RQF)</li></ul>
                        </div> <h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <ul><li>Production: £21,000 - £44,000 per year</li><li>Quality Control: £18,000 - £40,000 per year</li><li>Project Management: £26,000 - £67,000 per year</li><li>Supply Chain Management: £24,000 - £61,000 per year</li><li>Purchasing: £21,000 - £50,000 per year</li><li>Administration: £15,000 - £31,000 per year</li><li>Marketing: £20,000 - £48,000 per year</li><li>Business Analysis: £26,000 - £60,000 per year</li></ul>
                        </div> <h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Digital certificate -
            Included
        </p>

                        </div>

Level 2 Certificate in Business Improvement Techniques

CUSTOMER SERVICE IS AN ORGANIZATION&rsquo;S ABILITY TO SUPPLY ITS CUSTOMERS&rsquo; WANTS AND NEEDS. IMPROVED CUSTOMER SERVICE IS CONSTANTLY AND CONSISTENTLY EXCEEDING THE CUSTOMERS&rsquo; EXPECTATIONS.<span style="color: rgb(33, 37, 41); box-sizing: border-box;" id="isPasted" fr-original-style="color: rgb(33, 37, 41);"></span><div style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);"><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><b fr-original-style="" style="box-sizing: border-box;">This class&nbsp;is for service industry professionals</b>&nbsp;who want to maximize their efficiency, develop better customer skills, and increase their value.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">The focus of the&nbsp;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Improving Customer Service</strong>&nbsp;class is to increase repeat business because of customer satisfaction and referral. Participants will find a greater level of&nbsp;<b fr-original-style="" style="box-sizing: border-box;">productivity</b>,&nbsp;<b fr-original-style="" style="box-sizing: border-box;">job satisfaction</b>&nbsp;and the&nbsp;<b fr-original-style="" style="box-sizing: border-box;">potential for advancement</b>. For client-facing service personnel, these areas of development will be very beneficial. &nbsp;Improved Customer Service means&nbsp;<b fr-original-style="" style="box-sizing: border-box;">increased internal and external customer satisfaction</b>.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Attendees&nbsp;will be able to:</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Focus on others to project a UB4I, customer-centered attitude;</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Empower people with respect (acknowledging) and control (offering choices);</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions;</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Listen more intently to develop the best rapport;</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Communicate clearly with conviction, projecting greater credibility;</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Create positive, diplomatic messages even from negative, modeling a problem-solving, can-do attitude; and</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Create and refine phone-answering and email templates, to appropriately address customer concerns and increase the potential for repeat business.</strong></li></ul><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><i style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Online Format&mdash;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Improving Customer Service</strong>&nbsp;is a 4-hour interactive virtual class for up to 20 people.</i></p><h6 style="color: inherit; box-sizing: border-box;" fr-original-style=" color: inherit;">Register for this class and you will be sent ONLINE login instructions prior to the class date.</h6></div><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">Improving Communications brought our organization to realize how important our employees&mdash;our people&mdash;are to Baystate Dental. By helping us to develop a more thoughtful and sensitive nature, we now relate better with each other and our patients.</p><span style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style="color: rgb(33, 37, 41);">Dr. Kevin Coughlin, DMD, FAGD, MBA</span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Baystate Dental</span>

CUSTOMER SERVICE IS AN ORGANIZATION’S ABILITY TO SUPPLY ITS CUSTOMERS’ WANTS AND NEEDS. IMPROVED CUSTOMER SERVICE IS CONSTANTLY AND CONSISTENTLY EXCEEDING THE CUSTOMERS’ EXPECTATIONS.
This class is for service industry professionals who want to maximize their efficiency, develop better customer skills, and increase their value.
The focus of the Improving Customer Service class is to increase repeat business because of customer satisfaction and referral. Participants will find a greater level of productivity, job satisfaction and the potential for advancement. For client-facing service personnel, these areas of development will be very beneficial. Improved Customer Service means increased internal and external customer satisfaction.
Attendees will be able to:
Focus on others to project a UB4I, customer-centered attitude;
Empower people with respect (acknowledging) and control (offering choices);
Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions;
Listen more intently to develop the best rapport;
Communicate clearly with conviction, projecting greater credibility;
Create positive, diplomatic messages even from negative, modeling a problem-solving, can-do attitude; and
Create and refine phone-answering and email templates, to appropriately address customer concerns and increase the potential for repeat business.
Online Format—Improving Customer Service is a 4-hour interactive virtual class for up to 20 people.
Register for this class and you will be sent ONLINE login instructions prior to the class date.



Improving Communications brought our organization to realize how important our employees—our people—are to Baystate Dental. By helping us to develop a more thoughtful and sensitive nature, we now relate better with each other and our patients.
Dr. Kevin Coughlin, DMD, FAGD, MBABaystate Dental

Improving Communications Uk

IMPROVING CUSTOMER SERVICE

<p>The job market in the UK has been through a significant amount of turbulence over the last year, mainly due to the pandemic and recent war. As a result, finding a suitable niche in this highly competitive job market has become more challenging.</p><p>So to cover up all your limitations and uproot all the hurdles to a stable and dignified career, we are here with a package you can't refuse! This time Apex Learning will show you the pathway to a successful career through the most well-researched and expertly made Customer Service Representative bundle.</p><p>Our Customer Service Representative package, with the latest digital study materials and innovative learning method, will give you in-depth knowledge of this domain. You will dive deep into the core basics with our step-by-step lessons and proficient tutor guidance. You will be able to hone your knowledge from beginner to advanced level as there will be frequent tests, fun quizzes and practical analysis of the topics. Moreover, you will keep yourself up to date with the current situation in the area of your interest.</p><p>As Customer Service Representative, there are endless opportunities for you if you have the right knowledge and skill. Therefore, to make your career journey a successful one, we designed this bundle as a one-stop solution for you.</p><p><strong>This 20-in 1 Ultimate Customer Service Representative bundle consists of the following Courses:</strong></p><ul><li>Course 01: Retail Management</li><li>Course 02: Certificate in Purchasing and Procurement</li><li>Course 03: Supply Chain Management</li><li>Course 04: Merchandising</li><li>Course 05: Visual Merchandising Diploma</li><li>Course 06: Operations Management</li><li>Course 07: Product Management</li><li>Course 08: Digital Product Management</li><li>Course 09: Facilities Management Diploma</li><li>Course 10: Strategic Business Management - Online Diploma Course</li><li>Course 11: Business Intelligence Analyst Course</li><li>Course 12: Customer Relationship Management</li><li>Course 13: Store Assistant</li><li>Course 14: Fundamentals of Business Analysis</li><li>Course 15: Strategic Planning and Analysis for Marketing</li><li>Course 16: Commercial Management</li><li>Course 17: Sales Skills</li><li>Course 18: Financial Management</li><li>Course 19: Purchase Ledger</li><li>Course 20: Business Plan</li></ul><p><strong>Additionally, you will get 5 other career-guided courses in this Customer Service Representative bundle:</strong></p><ul><li>Course 01: Career Development Plan Fundamentals</li><li>Course 02: CV Writing and Job Searching</li><li>Course 03: Interview Skills: Ace the Interview</li><li>Course 04: Video Job Interview for Job Seekers</li><li>Course 05: Create a Professional LinkedIn Profile</li></ul><p><strong><em>So, stop scrolling down and procure the skills and aptitude with Apex Learning to outshine all your peers by enrolling in this </em>Customer Service Representative<em> bundle</em>.</strong></p><p><strong>Learning Outcomes of Customer Service Representative bundle </strong></p><p>This career-oriented bundle will help you to</p><ul><li>Gain the ability to excel in the role of Customer Service Representative</li><li>Know your responsibilities as Customer Service Representative and convey your experience to others</li><li>Gain excellent interpersonal and communication skills</li><li>Know the pros and cons of working as Customer Service Representative</li><li>Adhere to the regulations around this area</li><li>Gain time and risk management skills to ensure efficiency</li><li>Manipulate technological advancement to become more effective</li><li>Maintain moral standards and set an example for your peers</li></ul><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        250 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>Anyone from any background can enrol in this Customer Service Representative bundle.</p>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>This Customer Service Representative course has been designed to be fully compatible with tablets and smartphones.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>Having this expertise will increase the value of your CV and open you up to multiple job sectors.</p>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Digital certificate -
            Included
        </p>
        <h4>Certificate of completion</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div> <p>You will get the Hard Copy certificate for the title course (<strong>Retail Management</strong> ) absolutely Free! Other Hard Copy certificates are available for £10 each. </p><p><strong>Please Note:</strong> The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.</p> </div>

                        </div>

Overview:
As a Customer Service Representative, there are endless opportunities for you if you have the right knowledge and skills. Therefore, to make your career journey a successful one, we designed this Customer Service Representative bundle as a one-stop solution for you.
To cover up all your limitations and uproot all the hurdles to a stable and dignified career, we are here with a package you can't refuse! This time Apex Learning will show you the pathway to a successful career through the most well-researched and expertly made Customer Service Representative bundle.
Our Customer Service Representative package, with the latest digital study materials and innovative learning methods, will give you in-depth knowledge of this domain. You will dive deep into the Customer Service Representative core basics with our step-by-step lessons and proficient tutor guidance. You will be able to hone your knowledge from beginner to advanced level as there will be frequent tests, fun quizzes and practical analysis of the topics. Moreover, you will keep yourself up to date with the current situation in the area of your interest.
This 20-in-1 Ultimate Customer Service Representative bundle consists of the following Courses:
Course 01: Retail Management
Course 02: Certificate in Purchasing and Procurement
Course 03: Supply Chain Management
Course 04: Merchandising
Course 05: Visual Merchandising Diploma
Course 06: Operations Management
Course 07: Product Management
Course 08: Digital Product Management
Course 09: Facilities Management Diploma
Course 10: Strategic Business Management - Online Diploma Course
Course 11: Business Intelligence Analyst Course
Course 12: Customer Relationship Management
Course 13: Store Assistant
Course 14: Fundamentals of Business Analysis
Course 15: Strategic Planning and Analysis for Marketing
Course 16: Commercial Management
Course 17: Sales Skills
Course 18: Financial Management
Course 19: Purchase Ledger
Course 20: Business Plan



Learning Outcomes of Customer Service Representative Bundle:
This career-oriented Customer Service Representative bundle will help you to
Gain the ability to excel in the role of Customer Service Representative
Know your responsibilities as a Customer Service Representative and convey your experience to others
Gain excellent interpersonal and communication skills
Know the pros and cons of working as a Customer Service Representative
Adhere to the regulations around this area
Gain time and risk management skills to ensure efficiency
Manipulate technological advancement to become more effective
Maintain moral standards and set an example for your peers



Why Choose this Customer Service Representative Bundle?
FREE Customer Service Representative CPD-accredited certificate
Get a free student ID card with Customer Service Representative training (£10 applicable for international delivery)
Lifetime access to the Customer Service Representative course materials
The Customer Service Representative program comes with 24/7 tutor support
Get instant access to this Customer Service Representative course
Learn Customer Service Representative training from anywhere in the world
The Customer Service Representative training is affordable and simple to understand
The Customer Service Representative training is entirely online
So, stop scrolling down and procure the skills and aptitude with Apex Learning to outshine all your peers by enrolling in this Customer Service Representative bundle.



Who is this Customer Service Representative course for? 
Anyone from any background can enrol in this Customer Service Representative bundle.



Requirements 
This Customer Service Representative course has been designed to be fully compatible with tablets and smartphones.



Career path 
Having this Customer Service Representative expertise will increase the value of your CV and open you up to multiple job sectors.



Certificates 
Digital certificate - Included 
Hard copy certificate - Included 
You will get the Hard Copy certificate for the title course (Customer Service Representative) absolutely Free! Other Hard Copy certificates are available for £14.99 each. 
Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Apex Learning

Customer Service

Customer Service Representative Diploma

This Offer is vaild for first 10 Learners Only!!

Limited Time Offer!

Loughborough

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			<p>Ensuring that you provide the level of service that your customers want to be delivered through your people. This programme develops the skills and behaviours that enhance the experience that your customers receive.</p>
			<div><i></i> 2 x 3 Hour Sessions</div>
			<div><i></i>  £450.00 incl. VAT</div>
			
			
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		<h3>Description</h3>
		<p></p><h4><span>Ensuring that you provide the level of service that your customers want to be delivered through your people. This programme develops the skills and behaviours that enhance the experience that your customers receive.<br /></span></h4>
<h4><span>Aim: To develop the customer service skills of your people so that they enhance the experience for your customers.<br /></span></h4>
<p></p>
	
		<h3>Modules/Lessons</h3>
		<p></p><h4>Programme Outcome</h4>
<ul>
<li>Customers feel engaged &amp; informed throughout the whole journey</li>
<li>Customers <i>feel important</i></li>
<li>Reduces complaints</li>
<li>Increases compliments</li>
<li>Help you win more business</li>
<li>Increases recommendations and profitable customer conversations</li>
<li>Improves external perception of your business</li>
<li>Makes it a better place to work</li>
<li>Colleagues feel important and even more confident in their roles</li>
<li>Great Customer Service drives great Customer Experience</li>
</ul>
<h4>Duration</h4>
<p>The programme is made up of 2 x 3-hour virtual modules or 1 day in person</p>
<h4>Programme content</h4>
<ul>
<li>Introduction and Welcome - We are all part of the same journey - what does this mean to you</li>
<li>What do we mean by Customer service and how this links to the customers experience?</li>
<li>In the shoes of your customer - to get the participants thinking about what Customer Service means to different people, which in turn will impact the mindset</li>
<li>Its not what you say, it is what <b><i>you say and do </i></b>- bringing Customer Service to life by 'Being It'</li>
<li>The journey starts and ends with you, so how can we enhance the Customer Service we provide to our internal &amp; external customers</li>
<li>Video and discussion around the key concepts of Be there, Make their day, Choose your attitude, Play - have a sense of fun linking this to creating the right customer service throughout their journey</li>
<li>Being on the front foot - what does this mean and how can we demonstrate this to our customers</li>
<li>Engaging with our customers, when, how often, why &amp; about what</li>
<li>Pulling it all together- what are the critical behaviours we need to demonstrate to bring our vision of Customer Service to life.</li>
<li>Follow up coach to support the business in implementing this important skill as required</li>
</ul>
<p></p>

Mpi Learning - Professional Learning And Development Provider

Ensuring that you provide the level of service that your customers want to be delivered through your people. This programme develops the skills and behaviours that enhance the experience that your customers receive.

<p><em>Master Customer Service &amp; CRM</em><em> - delight your customers using great customer care and benefit from lifelong loyalty and referrals</em></p><p>Do your customers LOVE you? Do they rave to their friends about what a great company you are? Would they ever consider switching to a competitor? Do they always leave your premises happy and well cared for? You might think this is a faraway dream, too expensive to achieve, or simply impossible for a product/business like yoursâ¦.But guess what - it's not! Customer Service &amp; CRM Diploma can make all of those goals come true, and doesn't need to cost you anything except creativity and passion.</p><p>With Apex Learning online Customer Service &amp; CRM course, you can learn the fundamental elements of Customer Service &amp; CRM, understand how they can be applied in any organisation, and discover how a business can develop its Customer Service &amp; CRM program to the highest level.</p><p>The Customer Service &amp; CRM Training will be of great interest to retail staff, hospitality workers and public servants who want to improve their provision of friendly and effective Customer Service &amp; CRM. So go ahead and give your career in expert Customer Service &amp; CRM a solid boost by accessing professional and helpful learning from Apex Learning today.</p><p><strong>This Customer Service &amp; CRM Training s Bundle Consists of the following Premium courses: </strong></p><p><strong>Courses are included in this Customer Service &amp; CRM Training s Bundle?</strong></p><ul><li>Course 01: Sales and Marketing Skills Level 3</li><li>Course 02: Customer Relationship Management</li><li>Course 03: Know Your Customer (KYC)</li><li>Course 04: Leadership &amp; Management Diploma</li><li>Course 05: Risk Management Level 7</li><li>Course 06: Retail Management Level 5</li><li>Course 07: Effective Communication Skills</li><li>Course 08: Performance Management</li><li>Course 09: Quality Management</li><li>Course 10: Time Management</li></ul><p>Enrol now in Customer Service &amp; CRM To advance your career, and use the premium study materials from Apex Learning.</p><p>The Customer Service &amp; CRM bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Customer Service &amp; CRM Expertise and essential knowledge, which will assist you in reaching your goal.</p><p><strong>Customer Service &amp; CRM Bundle Certificates after completion:</strong></p><ul><li><strong>PDF Certificate: Free (Previously it was £6*11 = £66)</strong></li></ul><ul><li><strong>Hard Copy Certificate: Free (For The Title Course: Previously it was £10)</strong></li></ul><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        105 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p>There is no experience or previous qualifications required for enrolment on this Customer Service &amp; CRM. Our course suitable for students, of all academic backgrounds.</p>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>Our Customer Service &amp; CRM is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on wifi, 3G or 4G.</p><p>There is no time limit for completing this Customer Service &amp; CRM course, it can be studied in your own time at your own pace.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>Having this Customer Service &amp; CRM expertise will increase the value of your CV and open you up to multiple job sectors.</p>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Digital certificate -
            Included
        </p>
        <h4>Certificate of completion</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div> <p>You will get the Hard Copy certificate for the title course (<strong>Customer Service Skills Complete Training</strong>) absolutely Free! Other Hard Copy certificates are available for £10 each. </p><p>Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.</p> </div>

                        </div>

Overview:
Master Customer Service & CRM - delight your customers using great customer care and benefit from lifelong loyalty and referrals
Do your customers LOVE you? Do they rave to their friends about what a great company you are? Would they ever consider switching to a competitor? Do they always leave your premises happy and well cared for? You might think this is a faraway dream, too expensive to achieve, or simply impossible for a product/business like yours¦. But guess what - it's not! Customer Service & CRM Diploma can make all of those goals come true, and doesn't need to cost you anything except creativity and passion.
With Apex Learning online Customer Service & CRM course, you can learn the fundamental elements of Customer Service & CRM, understand how they can be applied in any organisation, and discover how a business can develop its Customer Service & CRM program to the highest level.
The Customer Service & CRM Training will be of great interest to retail staff, hospitality workers and public servants who want to improve their provision of friendly and effective Customer Service & CRM. So go ahead and give your career in expert Customer Service & CRM a solid boost by accessing professional and helpful learning from Apex Learning today.
This Customer Service & CRM Training Bundle Consists of the following Premium courses: 
Course 01: Sales and Marketing Skills Level 3
Course 02: Customer Relationship Management
Course 03: Know Your Customer (KYC)
Course 04: Leadership & Management Diploma
Course 05: Risk Management Level 7
Course 06: Retail Management Level 5
Course 07: Effective Communication Skills
Course 08: Performance Management
Course 09: Quality Management
Course 10: Time Management
Enrol now in Customer Service & CRM To advance your career, and use the premium study materials from Apex Learning.



Why Choose this Customer Service Bundle?
FREE Customer Service & CRM CPD-accredited certificate
Get a free student ID card with Customer Service & CRM training (£10 applicable for international delivery)
Lifetime access to the Customer Service & CRM course materials
The Customer Service & CRM program comes with 24/7 tutor support
Get instant access to this Customer Service & CRM course
Learn Customer Service & CRM training from anywhere in the world
The Customer Service & CRM training is affordable and simple to understand
The Customer Service & CRM training is entirely online



Description:
The Customer Service & CRM bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Customer Service & CRM Expertise and essential knowledge, which will assist you in reaching your goal.
Customer Service & CRM Bundle Certificates after completion:
PDF Certificate: Free (Previously it was £9.99*11 = £109)
Hard Copy Certificate: Free (For The Title Course: Previously it was £14.99)



Who is this Customer Service course for? 
There is no experience or previous qualifications required for enrolment in this Customer Service & CRM. Our Customer Service & CRM course is suitable for students, of all academic backgrounds.



Requirements 
Our Customer Service & CRM is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on wifi, 3G or 4G.
There is no time limit for completing this Customer Service & CRM course, it can be studied in your own time at your own pace.



Career path 
Having this Customer Service & CRM expertise will increase the value of your CV and open you up to multiple job sectors.



Certificates
Digital certificate - Included 
Hard copy certificate - Included 
You will get the Hard Copy certificate for the title course (Customer Service Skills Complete Training) absolutely Free! Other Hard Copy certificates are available for £14.99 each. 
Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Customer Service & CRM Diploma - CPD Certified

<p>Did you know that 86% of customers are willing to pay more for great customer service? In today's competitive business environment, exceptional customer service is no longer a luxury but a necessity. That's where our <strong>Customer Service Manager - QLS Endorsed Bundle </strong>comes in.</p><p>Quality Licence Scheme is a leading accreditation body that ensures our courses meet the highest industry standards. When you enrol in our bundle, you'll not only receive training that is recognised by employers, but you'll also receive <strong>10 Hard Copy QLS Certificates</strong> upon completion of each course. These certificates will attest to your knowledge and skills, helping you stand out in a crowded job market.</p><p>But that's not all. Our <strong>Customer Service Manager - QLS Endorsed Bundle </strong>includes a range of career-guided courses designed to equip you with the skills and knowledge needed to excel in customer service management. From communication skills to managing customer complaints, our courses cover all aspects of customer service management.</p><p>In addition, our bundle includes courses that are relevant to today's business environment. You'll learn how to manage remote teams, navigate virtual communication channels, and build a customer-centric culture in your organisation. These skills are essential in today's digital age, where customers expect a seamless experience across all touchpoints.</p><p>By enrolling in our <strong>Customer Service Manager - QLS Endorsed Bundle</strong>, you'll gain the knowledge to succeed in a customer service management role. Whether you're starting your career or looking to upskill, our courses will provide you with a competitive edge in the job market.</p><p>Don't miss out on this opportunity to enhance your career prospects. Enrol now and take the first step towards becoming a customer service management expert.</p><p><strong>Learning Outcomes:</strong></p><ul><li>Develop a comprehensive understanding of customer service management principles and best practices.</li><li>Master the communication skills required to interact with customers and team members effectively.</li><li>Gain knowledge of customer relationship management tools and techniques to enhance customer satisfaction.</li><li>Learn how to identify and prevent money laundering and terrorist financing.</li><li>Understand the fundamentals of marketing and how they relate to customer service management.</li><li>Develop the confidence and self-esteem needed to excel in a customer service management role.</li><li>Receive career coaching to help guide your professional development and achieve your goals.</li></ul><p><strong>Why Choose Imperial Academy?</strong></p><ul><li>Fully Online Training</li><li>QLS Endorsed &amp; CPD Accredited Certificate</li><li>No Time Limits. Study at Your Own Pace</li><li>Expert Instructors</li><li>Audio Visual Training</li><li>Up-to-date Curriculum and Valuable Guidelines</li></ul><p>Our <strong>Customer Service Manager - QLS Endorsed Bundle </strong>is a comprehensive training program that includes 10 QLS Endorsed courses designed to prepare you with the knowledge needed to excel in customer service management. You'll learn how to deliver exceptional customer service, manage teams, and create a customer-centric culture within your organisation.</p><p>The bundle includes courses such as the <strong>Customer Service Advisor Course</strong>, which covers the essential skills required to provide excellent customer service. You'll learn how to communicate effectively with customers, resolve complaints, and build long-term relationships.</p><p>Other courses, such as the <strong>Anti-Money Laundering (AML) Training</strong> and <strong>Know Your Customer (KYC)</strong> course, will help you understand the legal and regulatory frameworks surrounding money laundering and terrorist financing. You'll gain knowledge of the key regulations and compliance requirements, as well as best practices for preventing financial crime.</p><p>The <strong>Marketing Fundamentals</strong> course will provide you with an overview of the key marketing principles and how they relate to customer service management. You'll learn how to identify and understand your target audience, develop marketing strategies, and measure the success of your campaigns.</p><p><strong>This bundle comprises the following courses:</strong></p><p><strong>QLS Endorsed Courses:</strong></p><ul><li><strong>Course 01:</strong> Customer Service Advisor Course</li><li><strong>Course 02:</strong> CRM</li><li><strong>Course 03:</strong> Phone-Based Customer Service</li><li><strong>Course 04:</strong> KYC</li><li><strong>Course 05:</strong> Anti-Money Laundering (AML) Training</li><li><strong>Course 06:</strong> Complete Communication Skills Master Class for Life</li><li><strong>Course 07:</strong> Public Speaking Training</li><li><strong>Course 08:</strong> Marketing Fundamentals</li><li><strong>Course 09:</strong> Career Coaching</li><li><strong>Course 10:</strong> The Unstoppable Self-Confidence &amp; High Self-Esteem Blueprint</li></ul><p><strong>Certificate:</strong></p><p>The <strong>Quality Licence Scheme </strong>ensures excellence and quality. These courses' learning outcomes provide the learners with high competence in their line of work as well. So, <strong>QLS Endorsed</strong> courses deliver not only deep knowledge but also add great value to the resume.</p><p>After completing the assessments, learners will be eligible for a prestigious <strong>QLS Certificate</strong> for each endorsed course in this bundle. Moreover, the certificates will be delivered to their home free of cost!</p><p>Imperial Academy is an approved reselling partner for Quality Licence Scheme courses under One Education.</p><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <ul><li>Individuals seeking to enhance their career prospects in customer service management</li><li>Professionals looking to upskill and expand their knowledge in customer service management</li><li>Business owners and entrepreneurs who want to improve customer satisfaction and loyalty</li><li>Anyone interested in pursuing a career in customer service management</li></ul>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>Anyone can enrol <strong>Customer Service Manager - QLS Endorsed Bundle</strong>.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <ul><li>Customer Service Manager: £24,000-£50,000 per year</li><li>Customer Relationship Manager: £30,000-£60,000 per year</li><li>Sales Manager: £30,000-£65,000 per year</li><li>Marketing Manager: £25,000-£60,000 per year</li><li>Compliance Manager: £30,000-£65,000 per year</li><li>Operations Manager: £30,000-£65,000 per year</li><li>Business Development Manager: £30,000-£65,000 per year</li></ul>
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Hard Copy QLS Certificate</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
        <h4>PDF Certificate</h4>
        <p>
            Digital certificate -
            Included
        </p>
        <h4>Student ID Card</h4>
        <p>
            Digital certificate -
            Included
        </p>

                        </div>

Imperial Academy

10 QLS Endorsed Courses for Customer Service Manager | 10 QLS Endorsed Certificates Included | Life Time Access

Customer Service Manager - QLS Endorsed Bundle

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					<div><p>For customer satisfaction providing the best support and showing you satisfying effort is customer service. The process allows an employee to interact directly with customers and give them the best support possible. Remarkable customer service is a competitive advantage and it is the key player in the game of customer retention.<br />Gratifying customer support and good products service can help to create the type of brand loyalty that increases revenue for your company. Become a Master in the art of quality Customer Service and solve complains of customers in a beneficial manner and deliver service beyond your customers' expectations can help your career take you far!</p><p>Please Note, there is no Assessment available with this Customer Service Training course. Learners can order the Course Completion Certificate right after completing the Customer Service Training course.</p></div>
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			<h2><b> Learning outcome</b></h2>		</div>
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										<span>Familiar yourself with the recent development and updates of the relevant industry</span>
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										<span>Know how to use your theoretical knowledge to adapt in any working environment</span>
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										<span>Get help from our expert tutors anytime you need</span>
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										<span>Access to course contents that are designed and prepared by industry professionals</span>
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										<span>Study at your convenient time and from wherever you want</span>
									</li>
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			<h2> <b>Why should I take this course?</b></h2>		</div>
				</div>
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					<ul>
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										<span>Affordable premium-quality E-learning content, you can learn at your own pace.</span>
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										<span>You will receive a completion certificate upon completing the course.</span>
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										<span>Internationally recognized Accredited Qualification will boost up your resume.</span>
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										<span>You will learn the researched and proven approach adopted by successful people to transform their careers.</span>
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										<span>You will be able to incorporate various techniques successfully and understand your customers better.</span>
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			<h2> <b>Requirements</b></h2>		</div>
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										<span>No formal qualifications required, anyone from any academic background can take this course.</span>
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										<span>Access to a computer or digital device with internet connectivity.</span>
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		</section><div>
                            <div>
                                <h2>Course Curriculum</h2>
                            </div>
                            			<div>
				

<div>
<table width="100%">				<tbody><tr>
					<td colspan="4"><strong>Module 1: Six Critical Elements	</strong></td>
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					<td>▶</td>
					<td>Six Critical Elements</td><td><span>🕐 00:29:00</span></td>
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					<td colspan="4"><strong>Module 2: Understanding Leadership and  Five Practices of Leadership</strong></td>
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					<td>▶</td>
					<td>Understanding Leadership and Five Practices of Leadership</td><td><span>🕐 00:22:00</span></td>
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				</tbody></table></div>

			</div>
		                        </div>

Skill Up

For customer satisfaction providing the best support and showing you satisfying effort is customer service. The process allows

Customer Service Training

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Providing excellent service to your customers over the phone is a skill that can set you apart from your competitors and boost your reputation. In this Phone-Based Customer Service course, you will learn how to communicate effectively, build rapport, handle difficult callers, and solve problems over the phone. You will also learn how to use customer relationship management tools, follow phone etiquette rules, and measure your service performance.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This course will help you distinguish between poor and excellent customer service, enabling you to provide the best possible service. You&#39;ll find out how to maximise sales opportunities, improve customer loyalty, and present your company in a favourable light. Furthermore, you will acquire the expertise to handle various caller types, including those who may be angry, impatient, or confused, along with mastering the management of interoffice calls and voicemail messages.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This course is suitable for anyone who wants to improve their phone-based customer service skills and gain a recognized qualification in this field.</p><h2 dir="ltr" id="isPasted" fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Learning Outcome of Phone-Based Customer Service &nbsp; &nbsp;&nbsp;</span></h2><ul fr-original-style="" style="box-sizing: border-box;"><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Learn the principles and practices of effective customer service</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Gain skills and confidence in communicating with customers over the phone</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Understand how to use customer relationship management tools and strategies</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Acquire techniques for building rapport, handling difficult callers and solving problems</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Learn how to manage interoffice calls, voicemail and intra organisation dealings</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Understand how to measure and improve customer service performance</li></ul><h2 dir="ltr" id="isPasted" fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Key Features of the Course</span></h2><ul fr-original-style="" style="box-sizing: border-box;"><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">A CPD certificate that is recognised worldwide.</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">A great online learning experience.</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Interesting and unique online materials and activities.</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Expert guidance and support from the field leaders.</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Access to the study resources anytime you want.</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Friendly and helpful customer service and admin support by email, phone, and chat from Monday through Friday.</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Get a year-long access to the course.</li></ul><h2 dir="ltr" id="isPasted" fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Topics Covered in This Course</span></h2><ul fr-original-style="" style="box-sizing: border-box;"><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Module 01: Introduction to Customer Service</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Module 02: What&rsquo;s Different about Good Customer Service?</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Module 03: Customer Relationship Management</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Module 04: Customer Service Communication Strategies</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Module 05: Aspects of Phone Etiquette</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Module 06: Building Rapport Over the Phone</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Module 07: Inbound and Outbound Calls</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Module 08: Active Listening and Managing Tough Callers</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Module 09: Managing Interoffice Calls and Voicemail</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Module 10: Problem Solving over the Phone</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Module 11: Intra Organisation Dealings</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Module 12: Measuring Customer Service</li></ul><h2 dir="ltr" id="isPasted" fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Who is this course for</span></h2><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This course is ideal for individuals aspiring to excel in various customer service roles, from representatives to managers. It&#39;s suitable for beginners aiming to enter the customer service field as well as experienced professionals looking to enhance their skills and advance their careers.</p><h2 dir="ltr" id="isPasted" fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Requirements</span></h2><div fr-original-style="" style="box-sizing: border-box;"><div fr-original-style="" style="box-sizing: border-box;"><section fr-original-style="" style="box-sizing: border-box;"><div fr-original-style="" style="box-sizing: border-box;"><ul fr-original-style="" style="box-sizing: border-box;"><li id="isPasted" style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">No prerequisites; suitable for individuals from any academic background.</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Accessible course materials from any internet-enabled device.</li></ul><h2 dir="ltr" id="isPasted" fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">CPD Certificate from Course Gate</span></h2><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for &pound;9 and the hard copy for &pound;15. Also, you can order both PDF and hardcopy certificates for &pound;22.</span></p><h2 dir="ltr" fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Career path</span></h2><ul fr-original-style="" style="box-sizing: border-box;"><li dir="ltr" style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Customer Service Representative</span></li><li dir="ltr" style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Call Centre Agent</span></li><li dir="ltr" style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Customer Service Manager</span></li><li dir="ltr" style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Customer Care Coordinator</span></li><li dir="ltr" style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Customer Relations Officer</span></li><li dir="ltr" style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Customer Service Trainer</span></li><li dir="ltr" style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Telephone Customer Service Associate</span></li><li dir="ltr" style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Inbound Sales Representative</span></li></ul></div></section></div>

</div>

Course Gate

Customer Care

Enrol in our comprehensive customer service course suitable for beginners and experienced professionals. Learn essential skills for various roles, from representatives to managers, and advance your career in the dynamic field of customer service.

Phone-Based Customer Service

<h3 fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Overview</strong></h3>
Show that you are committed to providing the absolute best in customer service with this expert training.

This Customer Service for Hospitality course will coach you in customer expectations and offer useful recommendations for displaying outstanding performance.

Any business in the hospitality sector is reliant on its staff, showing consideration and attention to their clients, and you can be taught to embody this protocol. You will learn how to pre-empt requests by customers and to perform tasks diligently. The specific requirements for hygiene and courtesy with catering events are also covered in-depth, alongside the UK legislation that governs events and establishments with hospitality staff.
<h3 fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">How will I get my certificate?</strong></h3>
You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate.
<h3 fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Who is this course for?</strong></h3>
There is no experience or previous qualifications required for enrolment on this Customer Service for Hospitality. It is available to all students, of all academic backgrounds.
<h3 fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Requirements</strong></h3>
Our Customer Service for Hospitality is fully compatible with PC&#39;s, Mac&#39;s, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace.
<h3 fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Career path</strong></h3>
Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business &amp; Management , Admin, Accountancy &amp; Finance, Secretarial &amp; PA, Teaching &amp; Mentoring etc. <h3 fr-original-style="" style="box-sizing: border-box;">Course Curriculum</h3><div fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">1 sections &bull; 12 lectures &bull; 04:28:00 total length</p></div><div fr-original-style="" style="box-sizing: border-box;"><div fr-original-style="" style="box-sizing: border-box;"><div fr-original-style="" style="box-sizing: border-box;"><div fr-original-style="" style="box-sizing: border-box;"><div fr-original-style="" style="box-sizing: border-box;"><div fr-original-style="" style="box-sizing: border-box;"><div fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&bull;Module 01: Introduction to Hospitality Management: 00:24:00</p></div><div fr-original-style="" style="box-sizing: border-box;"><div fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&bull;An Overview of Hotel Industry: 00:18:00</p></div><div fr-original-style="" style="box-sizing: border-box;"><div fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&bull;The Process of Selection and Recruitment in Hospitality Industry: 00:21:00</p></div><div fr-original-style="" style="box-sizing: border-box;"><div fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&bull;The Process of Development and Training in Hospitality Industry: 00:24:00</p></div><div fr-original-style="" style="box-sizing: border-box;"><div fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&bull;Module 05: Management of Front Office Operations: 00:19:00</p></div><div fr-original-style="" style="box-sizing: border-box;"><div fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&bull;Management of Housekeeping, Engineering and Security Operations: 00:27:00</p></div><div fr-original-style="" style="box-sizing: border-box;"><div fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&bull;Management of Food and Beverage Operations: 00:20:00</p></div><div fr-original-style="" style="box-sizing: border-box;"><div fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&bull;Management of Service Quality in Hospitality Industry: 00:20:00</p></div><div fr-original-style="" style="box-sizing: border-box;"><div fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&bull;Marketing in Travel and Tourism Business: 00:24:00</p></div><div fr-original-style="" style="box-sizing: border-box;"><div fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&bull;Module 10: Accounting in Hospitality Industry: 00:26:00</p></div><div fr-original-style="" style="box-sizing: border-box;"><div fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&bull;Customer Satisfaction: 00:23:00</p></div><div fr-original-style="" style="box-sizing: border-box;"><div fr-original-style="" style="box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&bull;Module 12: E-Hospitality and Technology: 00:22:00</p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>

Overview
Show that you are committed to providing the absolute best in Customer Service with this expert training. This Customer Service for Hospitality course will coach you in Customer Service expectations and offer useful recommendations for displaying outstanding Customer Service performance.
Any business is reliant on its Customer Service staff, showing consideration and attention to its clients, and you can be taught to embody this Customer Service protocol. You will learn how to pre-empt requests by Customer Service customers and to perform tasks diligently. The specific requirements for Customer Service are also covered in-depth, alongside the UK legislation that governs Customer Service events and establishments with Customer Service staff.
This Customer Service course is designed to equip you with the essential Customer Service skills needed to excel in the hospitality industry. From understanding the nuances of Customer Service interactions to mastering the art of proactive Customer Service, you will be prepared to handle any Customer Service challenge that comes your way. Whether you are new to the field or looking to enhance your Customer Service expertise, this training will set you apart as a Customer Service professional.
With a focus on practical applications, this Customer Service course ensures that you are not just learning theory but are also capable of applying Customer Service principles in need. Enrol today to elevate your Customer Service capabilities and make a lasting impression in the Customer Service sector.



Why Choose this Customer Service Bundle?
FREE Customer Service CPD-accredited certificate
Get a free student ID card with Customer Service training (£10 applicable for international delivery)
Lifetime access to the Customer Service course materials
The Customer Service program comes with 24/7 tutor support
Get instant access to this Customer Service course
Learn Customer Service training from anywhere in the world
The Customer Service training is affordable and simple to understand
The Customer Service training is entirely online



How will I get my Customer Service certificate?
You may have to take a quiz or a written test online during or after the Customer Service course. After successfully completing the course, you will be eligible for the certificate.



Who is this Customer Service course for?
There is no experience or previous qualifications required for enrolment in this Customer Service for Hospitality. It is available to all students, of all academic backgrounds.



Requirements
Our Customer Service for Hospitality is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This Customer Service course has been designed to be fully compatible with tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace.



Career Path
Having these various qualifications will increase the value of your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc.



Course Curriculum
Module One: Who We Are and What We Do - 00:17:00
Module Two: Establishing Your Attitude - 00:12:00
Module Three: Identifying and Addressing Customer Needs - 00:12:00
Module Four: Generating Return Business - 00:14:00
Module Five: In-Person Customer Service - 00:10:00
Module Six: Giving Customer Service over the Phone - 00:12:00
Module Seven: Providing Electronic Customer Service - 00:12:00
Module Eight: Recovering Difficult Customers - 00:15:00
Module Nine: Understanding When to Escalate - 00:14:00

Customer Service for Hospitality

Limited TIme Offer!

<p>Customer service is a critical aspect of any business, as it can make or break the customer's experience. The ability to provide excellent customer service is crucial to retaining customers and generating repeat business. In today's competitive market, it is essential to have employees who possess the necessary skills to provide top-notch customer service. Therefore, investing in customer service training can prove to be highly beneficial for individuals and businesses alike.</p> <p>Our Customer Service bundle provides you with an opportunity to gain valuable knowledge and skills required to succeed in the customer service industry. With three QLS-endorsed courses, five CPD QS-accredited relevant courses, and five career development courses, this bundle is designed to help you excel in your career. Upon completion, you will receive hardcopy certificates for the QLS-endorsed courses, which can be a valuable addition to your resume and demonstrate your expertise to potential employers.</p> <p>So why wait any longer? Enrol in the Customer Service (CRM, KYC &amp; Phone-Based Customer Service) bundle right now!</p> <p><strong>QLS Endorsed Courses:</strong></p> <ul> <li><strong>Course 01:</strong> Diploma in Phone-Based Customer Service Training at QLS Level 5</li><li><strong>Course 02:</strong> Diploma in KYC at QLS Level 5</li><li><strong>Course 03:</strong> Diploma in Customer Relationship Management (CRM) at QLS Level 4</li></ul> <p><strong>CPD QS Accredited Courses:</strong></p> <ul> <li><strong>Course 04:</strong> Assertiveness and Self Confidence Development</li><li><strong>Course 05:</strong> Patient Customer Service Training</li><li><strong>Course 06:</strong> Win Customers Efficiently: Customer Service Diploma</li><li><strong>Course 07:</strong> Customer Service - Representative</li><li><strong>Course 08:</strong> Complete Communication Skills Master Class for Life</li></ul> <p>Take your career to the next level with our bundle that includes not only technical courses but also<strong> five guided courses</strong> focused on personal development and<strong> career growth</strong>.</p> <ul> <li><strong>Course 09:</strong> Personal Development</li><li><strong>Course 10: </strong>Career Development Plan Fundamentals</li><li><strong>Course 11: </strong>Leadership and Management Course</li><li><strong>Course 12: </strong>Communication Building Masterclass</li><li><strong>Course 13: </strong>Positive Psychology Masterclass</li></ul> <p>By enrolling in this bundle, you can expect to learn the following:</p> <ul> <li>Gain expertise in customer service skills and practices.</li><li>Understand the importance of customer service in business.</li><li>Enhance your communication skills to effectively interact with customers.</li><li>Develop assertiveness and self-confidence to handle challenging situations.</li><li>Learn how to efficiently win customers and retain their loyalty.</li><li>Acquire knowledge of customer relationship management and its applications.</li><li>Expand your career opportunities in the customer service industry.</li></ul> <p><strong>Please Note: </strong>Imperial Academy is One Education approved resale partner for Quality Licence Scheme Endorsed courses.</p><p>Our Customer Service bundle is designed to equip you with the necessary knowledge and skills to succeed in the customer service industry. The bundle includes three QLS-endorsed courses covering Phone-Based Customer Service, KYC, and a Diploma in Customer Relationship Management (CRM). These courses are designed by industry experts and cover a wide range of topics, including communication skills, handling difficult customers, customer retention, and CRM strategies.</p> <p>In addition to QLS courses, our bundle includes five CPD QS-accredited relevant courses and five career development courses. These courses cover topics such as patient customer service training, assertiveness and self-confidence development, customer service representation, complete communication skills, and winning customers efficiently.</p> <p><strong>Certificate</strong></p> <p>QLS-endorsed courses are designed to provide learners with the skills and knowledge they need to succeed in their chosen field.<br />The <strong>Quality Licence Scheme</strong> is a distinguished and respected accreditation in the UK, denoting exceptional quality and excellence. It carries significant weight among industry professionals and recruiters.<br />Upon completion, learners will receive <strong>Three QLS Endorsed hard copy certificates</strong>, making it easy for them to showcase their achievements. These certificates validate their course completion, the level of the course they have completed, and the QLS endorsement.</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
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                                        30 CPD hours / points
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                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                             <p>This bundle is ideal for:</p> <ul> <li>Individuals looking to start or advance their careers in the customer service industry.</li><li>Customer service representatives and professionals seeking to enhance their skills.</li><li>Business owners and managers who wish to provide their employees with customer service training.</li><li>Anyone who wishes to improve their communication skills and learn how to handle challenging situations effectively.</li></ul> 
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                             <p>Upon completion of the courses, you will have the knowledge and skills to pursue many career paths, such as:</p> <ul> <li>Customer Service Representative: £18,000 - £25,000 per year</li><li>Customer Service Manager: £28,000 - £40,000 per year</li><li>Customer Success Manager: £30,000 - £55,000 per year</li><li>Customer Experience Manager: £30,000 - £60,000 per year</li><li>Call Centre Manager: £25,000 - £50,000 per year</li></ul> 
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Hard copy certificate -
            Included
        </p>

                        </div>

3 QLS Endorsed Diploma | QLS Hard Copy Certificate Included | 10 CPD Courses | Lifetime Access | 24/7 Tutor Support

Customer Service (CRM, KYC & Phone-Based Customer Service)

<div> <div>     </div> <div>  <div> <div> <h3><strong>Highlights of the Course</strong></h3> <ul> <li><strong>Course Type:</strong> Online Learning</li> <li><strong>Duration:</strong> <span>1 hour 15 minutes</span></li> <li><strong>Tutor Support:</strong> Tutor support is included</li> <li><strong>Customer Support:</strong> 24/7 customer support is available</li> <li><strong>Quality Training:</strong> The course is designed by an industry expert</li> <li><strong>Recognised Credential:</strong> Recognised and Valuable Certification</li> <li><strong>Completion Certificate:</strong> Free Course Completion Certificate Included</li> <li><strong>Instalment:</strong> 3 Installment Plan on checkout</li> </ul> </div> </div> <div> <div> <hr /> <h3><strong>What you will learn from this course?</strong></h3> <ul> <li>Gain comprehensive knowledge about customer service</li> <li>Understand the core competencies and principles of customer service</li> <li>Explore the various areas of customer service</li> <li>Know how to apply the skills you acquired from this course in a real-life context</li> <li>Become a confident and expert customer service manager</li> </ul> <hr /> <h3><strong>Customer Service</strong></h3> <p>This customer service course is accredited by the CPD UK. CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world.</p> <p>Customer service is the act of taking care of the customer's needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer's requirements are met.</p> <p>But how is this done?</p> <p>How do you ensure it's consistent across your business? What are the benefits of delivering great customer service?</p> <p>This customer service course will start by making it very clear exactly what we mean by customer service, and why it's so vital. It then goes into detail about the goals of great customer service, communication skills both verbal and non-verbal, discovering and understanding customer needs and much more.</p> <h3><strong>Who is this Course for?</strong></h3> <p>This comprehensive Customer Service course is ideal for anyone wishing to boost their career profile or advance their career in this field by gaining a thorough understanding of the subject. Anyone willing to gain extensive knowledge on this customer service can also take this course.<br /> Whether you are a complete beginner or an aspiring professional, this course will provide you with the necessary skills and professional competence, and open your doors to a wide number of professions within your chosen sector.</p> <h3><strong>Entry Requirements</strong></h3> <p>This Customer Service course has no academic prerequisites and is open to students from all academic disciplines. You will, however, need a laptop, desktop, tablet, or smartphone, as well as a reliable internet connection.</p> <h3><strong>Assessment</strong></h3> <p>This Customer Service course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 60%.</p> <h3><strong>Advance Your Career</strong></h3> <p>This Customer Service course will provide you with a fresh opportunity to enter the relevant job market and choose your desired career path. Additionally, you will be able to advance your career, increase your level of competition in your chosen field, and highlight these skills on your resume.</p> </div> </div> </div> </div><h3><strong>Recognised Accreditation</strong></h3> <p></p> <p>This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement.</p><div> <h3> <span>Course Curriculum</span> </h3> <div> <table> <tbody><tr> <td colspan="4">Module 1: About the Course</td> </tr> <tr> <td colspan="4">Module 2: What is Customer Service</td> </tr> <tr> <td colspan="4">Module 3: The Goals of Great Customer Service</td> </tr> <tr> <td colspan="4">Module 4: Discovering and Understanding Customer Needs</td> </tr> <tr> <td colspan="4">Module 5: Delivering Maximum Levels of Customer Service</td> </tr> <tr> <td colspan="4">Module 6: Making Customers Feel Great From the Start</td> </tr> <tr> <td colspan="4">Module 7: Communication Skills</td> </tr> <tr> <td colspan="4">Module 8: Non-verbal Communication and Body Language</td> </tr> <tr> <td colspan="4">Module 9: Dealing with Customer Complaints</td> </tr> <tr> <td colspan="4">Obtain Your Certificate</td> </tr> <tr> <td><i></i></td> <td> Order Your Certificate of Achievement </td> <td> </td> <td><span><i></i> 00:00:00</span></td> </tr> </tbody></table></div> </div>

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