385 Construction courses in London

The Quintessential Customer Experience (QCx) Forum is a ‘peer advisory’ community of communications and Cx professionals whose primary objectives are: 1. To help members keep abreast of the latest CX developments 2. To share best practice across different industry sectors. 3. To provide individual support, advice and guidance for members Membership includes quarterly meetings, team coaching, 1:1 mentoring and online resource. Benefits The QCx Forum benefits both the CX professional and the organisations they work for. Employer Benefits include: 1. Benchmarking performance against organisations in different sectors 2. Keeping up to date with latest trends 3. Maintaining competitive advantage through exceptional customer experience. Individual Member Benefits include: 1. Inspiration for new ideas and approaches 2. Guidance and advice to implement new strategies 3. Support and reassurance from peers What’s included: The current membership package* includes: Forum Meetings Quarterly ‘Mastermind Group’ gatherings in person at a London venue. Each meeting features a specialist speaker providing insights about new trends and best practice. Team Coaching Attendees have the opportunity to share and solve key CX-related challenges they face.  1:1 Mentoring Support Members have access expert mentors to develop new strategies, gain valuable new knowledge and enhance their professional growth. Online Resource Members have access to a dedicated portal providing access to useful templates, tools and articles. * The first annual conference is planned for 2024 Membership Fees and options Three options are available: Essentials - quarterly Forum meetings, team coaching and online resources.   £1,400.00 (ex VAT) pa Standard annual membership - includes quarterly forum meetings, team coaching, 4 x 1:1 mentoring sessions and online resource.  £3,600.00 (ex VAT) per annum Platinum membership - over and above the standard membership, includes an intensive quarterly programme of bi-weekly coaching sessions  £4,700.00 (ex VAT) per annum Credentials The Chair of the QCx Forum is Quentin Crowe MA, FCIM. His CX consultancy journey began in 2001 working with clients in the fitness and education sectors. Using an adaptation of the SERVQUAL methodology, he and his team have worked with clients in the charity, quality assurance, construction and cutout sectors (including ISG). Quentin also mentors entrepreneurs, senior marketers and corporate executives. He also chairs a number of ‘mastermind’ groups.  Brands represented include Shell, Asahi, Reuters and St James’s Place Welsh Management.

The aim of the CCNSG Safety Passport is to ensure a basic knowledge of health and safety for all site personnel to enable them, after appropriate site induction, to work on site more safely with lower risk to themselves and others. Book via our website @ ESS | Training Courses | Vp ESS (vp-ess.com)

A thorough account of the UK and European legal framework and its requirements as regards managing environmental performance. This course will help staff to understand: * The framework of UK and European legislation and its enforcement * The principal features of the legislation as they apply to your organisation's activity/product/service * The benefit of having an Environmental Management System such as ISO 14001 * How their own actions and decisions can either expose or protect the organisation in relation to its legal obligations 1 INTRODUCTION AND OBJECTIVES 2 INTRODUCTION TO ENVIRONMENTAL LAW AND ENFORCEMENT * Sources of law (European and UK) * Structure and enforcement * Key legislation 3 INTEGRATED POLLUTION PREVENTION AND CONTROL (IPPC) AND LOCAL AIR POLLUTION AND CONTROL (LAPC) * Pollution and Prevention Control Act 1999 * EC Directives on PPC * The meaning of BAT * Transitional provisions * Fit and proper persons * Control of emissions to air * National Air Quality Strategy 4 PACKAGING AND PRODUCER RESPONSIBILITIES * Who, what and how * The Producer Responsibility Obligations (Packaging Waste) Regulations * Obligations and exemptions * Registration * Recycling and recovery obligations * Records * Duties of the Environment Agency * Offences * Developments 5 WASTE MANAGEMENT * National Waste Strategy * Waste minimisation (re-use/recycling) * Waste definition * Disposal and recovery * Controlled waste management * Hazardous waste management 6 PROPOSED LEGISLATION AND EC DIRECTIVES * EU Commission's waste and resources strategies * Implementation of ELV (End of Life Vehicles) Directive * WEEE (Waste Electrical and Electronic Equipment) Directive transposition into UK legislation * Other producer responsibility initiatives * Other proposals from the EU 7 CONCLUSION * Open forum * Summary * Close

To provide a fundamental understanding of building services in the context of: * The working environment * The success of the core business * The health and safety of the occupants * Operating cost and environmental impact * The optimisation of cost and value * Strategies for continuous improvement DAY ONE 1 BUILDING SERVICES FUNDAMENTALS * The function of services in commercial buildings and their importance to the core business * Electrical services * Lighting * Heating * Ventilation and air conditioning * Lifts * Water * Understanding IT and communication systems * Practical exercises 2 THE PROVISION OF COMFORT AND SAFETY * Statutory requirements * Health and safety legislation * Control of contractors * Risk assessment * Fire precautions * Legionella, sick building and other risks * Business requirements * Understanding user requirements * Matching systems to business needs * Practical exercises 3 GETTING THE DESIGN RIGHT * What the FM needs to know about design and its procurement * Successful space planning * Relationship between services, space planning and design * Getting the brief right * Supplier selection and management * Practical exercises DAY TWO 4 OPERATION AND MAINTENANCE * Why maintain? * Maintenance contracts * Input and output specifications * Resource options * Contracts - principal elements * Tendering - key steps * Selection criteria * Operational criteria * Maintenance trends * Performance-based service provision * Input and output specifications * KPIs and thresholds * Risk containment * Value-add opportunities * Performance contract strategy * Practical exercises 5 CONTINGENCY PLANNING * Being ready for the unexpected * Identifying and reducing risk * Internal risks * External risks * Identifying threats at your site * Managing risk * Protective systems * Occupier obligations * Fire management * Testing * Practical exercises 6 COMMISSIONING SERVICES SYSTEMS * Physical commissioning * Common problems * Typical costs * Commissioning stages * Continuous commissioning * Energy efficiency and the scope for environmental improvement * Practical exercises 7 SATISFYING THE OCCUPANTS * Obtaining and responding to feedback * When to get feedback * Why * How * What to do with it * Practical exercises 8 'AIR TIME' * Sharing experience and addressing specific issues of interest to participants * Course review * Close

This course is ideal to give all members of staff basic fire training to increase awareness and cooperation in the event of a fire in the workplace.