880 Collaboration courses

An accredited qualification for current and prospective managers. -------------------------------------------------------------------------------- This programme gives Team Leaders & Managers the skills, disciplines and confidence to manage their team effectively and add a great deal more value to the organisation - where they have to apply their learning in order to achieve the highly coveted ILM qualification. One of the main responsibilities of a manager is to make sure that employees are satisfied with their job and reaching their full potential. A manager who can energise his or her employees will have a team which has a much greater potential and capability of achieving company goals and objectives. It is therefore vital that a manager has the essential skills to fully support and lead their team to success. This 3-day programme brings together the key leadership skills that you will need to be an effective manager so that you can return to the workplace and deliver tangible results. All of our ILM Programmes are provided in partnership with The BCF Group, which is the ILM Approved Centre we deliver under. -------------------------------------------------------------------------------- COURSE SYLLABUS The syllabus of the ILM Level 3 Award in Leadership and Management course is split into three main modules, covering the following: MODULE ONE SOLVING PROBLEMS AND MAKING DECISIONS * What is a problem? * How to identify a problem, its nature, scope and impact * Identifying the root cause * Understanding how to interpret information to solve a problem * What is involved in making an informed decision? * Generate ideas/solutions- creative thinking techniques * How to evaluate your options * Finding the critical path * Having confidence to commit to a decision * Planning approach * Communicating the decision * Implementing the plan MODULE TWO UNDERSTANDING LEADERSHIP * What is leadership? * Recognise the differences and similarities between leadership and management * Qualities and skills of a leader * Action Centered Leadership - Team, Task, Individual - John Adair * Varying leadership styles * Evaluating a range of leadership models and their significance for: Task, Performance, Culture, Relationships * Reflect on your own leadership styles and behaviours * Create an action plan to enhance your performance MODULE THREE UNDERSTANDING THE COMMUNICATION PROCESS IN THE WORKPLACE * Identify what is effective communication * Understand the importance of effective communication at work * Recognise the different ways we communicate * Recognise possible barriers to communication and how to overcome them * Johari's window - communication flows * How others will perceive and interpret the information you have provided * Active listening * Developing questioning skills * Understanding the significance of non-verbal communication and body language * Developing sensory acuity and how to use it effectively in the workplace -------------------------------------------------------------------------------- IN-HOUSE & CLASSROOM COURSES AVAILABLE ONLINE We have developed an alternative to traditional face-to-face training that continues to provide a full learning experience, and allows delegates to learn effectively whilst self-isolating from home. This is how it looks: Delegates booked on Classroom and In-House courses will continue to have access to their trainer online throughout the days that the course is booked to run. Prior to a delegate's course start date, they will be enrolled on our e-learning platform (in partnership with BCF Group [https://www.thebcfgroup.co.uk/management-training/ilm-level-3-award-leadership-and-management.php]) for the course they are booked on to. They will also be given contact information for their trainer, and details of how to access the online workshops. Delegates will not require any special IT equipment. A desktop computer, laptop, tablet, or a mobile phone with internet and audio capability is all that is required. Delegates taking ILM Qualifications will then proceed to the book review, video review and work based assignments with 12 months tutor support as appropriate, and in line with our previous arrangements. We hope you agree that this blended learning experience represents the safest way to continue supporting our clients and delegates during the Coronavirus disruption. -------------------------------------------------------------------------------- IN-HOUSE COURSES As well as being one of the most popular open courses, we can also arrange this course as an in-house programme for companies and organisations who wish to develop a number of their managers at the same time, and would find an in-house course at their own premises much more suitable. -------------------------------------------------------------------------------- SCHEDULED COURSES CLASSROOM COURSE - NOTTINGHAM (NG12 4DG) Classroom training courses enable you to benefit from having the tutor and other delegates right there in the room with you. Face-to-face training sessions are one of the best ways to learn, as it is easy to ask questions and have group discussions. In addition to the 2 days in the classroom, delegates will need to undertake self-directed learning and 2 work-based assignments. Cost: £995 + vat * 07-08 September 2023 * 14-15 December 2023 * 12-13 February 2024 CLASSROOM COURSE - READING (RG41 5QS) Classroom training courses enable you to benefit from having the tutor and other delegates right there in the room with you. Face-to-face training sessions are one of the best ways to learn, as it is easy to ask questions and have group discussions. In addition to the 2 days in the classroom, delegates will need to undertake self-directed learning and 2 work-based assignments. Cost: £995 + vat * 05-06 October 2023 * 15-16 January 2024 * 11-12 April 2024 ZOOM™ COURSE Attending a course via Zoom videoconferencing gives you all of the benefits of classroom training without the need to leave your home or office. You still benefit from a real tutor facilitating the programme, and the content is exactly the same. The only difference is that we split the course into four half-day sessions to make it easier on your eyes! Cost: £895 + vat * November 2023 - 7th Nov (morning), 7th Nov (afternoon), 8th Nov (morning), 8th Nov (afternoon) * March 2024 - 19th Mar (morning), 19th Mar (afternoon), 20th Mar (morning), 20th Mar (afternoon) * June 2024 - 11th Jun (morning), 11th Jun (afternoon), 12th Jun (morning), 12th Jun (afternoon) -------------------------------------------------------------------------------- Dickson Training Ltd Founded in 1985 in Yorkshire, we have built an impressive and loyal client base. Our partnerships are built by consistently delivering outstanding development solutions and working in close collaboration with our clients, resulting in us becoming a leading UK and international training provider.

https://www.valuex2.com/agile-hr-certification/ https://www.linkedin.com/company/80563537/

Quality Guarantee: Promising training excellence, satisfaction gurantee Accredited by CPD UK & Quality License Scheme Tutor Support Unlimited support via email, till you complete the course Recognised Certification: Accepted by thousands of professional bodies Start Anytime: With 1 year access to the course materials Online Learning: Learn from anywhere, whenever you want WHY COLLABORATION AND EMOTIONAL INTELLIGENCE TRAINING COURSE RIGHT FOR YOU? Whether you are self-taught and you want to fill in the gaps for better efficiency and productivity, this Collaboration and Emotional Intelligence course will set you up with a solid foundation to become a confident manager and develop more advanced skills. This comprehensive course is the perfect way to kickstart your career in the field of emotional intelligence. This course will give you a competitive advantage in your career, making you stand out from all other applicants and employees. COLLABORATION AND EMOTIONAL INTELLIGENCE TRAINING COURSE DETAILS ACCREDITED BY CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field.   The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. COURSE CURRICULUM INTRODUCTION TO THE COLLABORATION AND EMOTIONAL INTELLIGENCE COURSE * Introduction to the Course on Collaboration and Emotional Intelligence * The Learning Objectives of the Course * How Taking a Different View on Team Working Can Make a Big Difference * Giving and Receiving Feedback in Collaboration * Tips to Develop Your Emotional Intelligence in Collaboration THE ROLE OF EMOTIONAL INTELLIGENCE IN COLLABORATION * Defining Emotional Intelligence * What is the Difference Between EI and EQ * An Insight Into Emotions * Emotional Intelligence at Work * Working With the Emotional Climate * Running Virtual Meeting With Emotional Intelligence COLLABORATIVE WORKING * Introducing the Working Practice of Collaboration * Why Win-win Collaboration is Important * Emotional Intelligence and Win-win Collaboration * Why Collaborate and When to Collaborate * The Principles and Characteristics of Collaboration. * The 3 Levels of Collaboration * The Modes of Collaboration * An Overview of Some of Difficulties With Collaboration THE IMPORTANCE OF TRUST IN COLLABORATION * Conflict and Trust in Collaboration - Factors and Questions to Consider * The Important Role of Trust * Building Trust Using an Emotional Bank Account BEHAVIOURS AND COLLABORATION * The Four Behavioural Styles in Collaboration - Learning Outcomes * The Importance of Behavioural Flexibility * William Moulton Marston's Model of the Behavioural Expression of Emotions * The High Dominance Behavioural Style * The High Influence Behavioural Style * The High Steadiness Behavioural Style * The High Compliance Behavioural Style * The Ideal Behaviours for Ideal Interactions With Each Behavioural Style * Using Behavioural Styles to Build Collaborative Relationships REVIEW OF THE COURSE * A Review - Facilitating Collaborative Meetings * Review of the Course on Collaboration and Emotional Intelligence WHO SHOULD TAKE THIS COURSE? This comprehensive course is suitable for anyone looking to improve their job prospects or aspiring to accelerate their career in this sector and want to gain in-depth knowledge of emotional intelligence. ENTRY REQUIREMENTS * There are no academic entry requirements for this course, and it is open to students of all academic backgrounds. * As long as you are aged seventeen or over and have a basic grasp of English, numeracy and ICT, you will be eligible to enrol.. ASSESSMENT METHOD On successful completion of the course, you will be required to sit an online multiple-choice assessment. The assessment will be evaluated automatically and the results will be given to you immediately. CERTIFICATION ENDORSED CERTIFICATE FROM QUALITY LICENCE SCHEME After successfully passing the MCQ exam you will be eligible to order the Endorsed Certificate by Quality Licence Scheme. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees. There is a Quality Licence Scheme endorsement fee to obtain an endorsed certificate which is £65. CERTIFICATE OF ACHIEVEMENT FROM LEAD ACADEMY After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version at a cost of £12, and there is an additional fee to obtain a printed copy certificate which is £35. FAQS IS CPD A RECOGNISED QUALIFICATION IN THE UK? CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. ARE QLS COURSES RECOGNISED? Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. WHEN WILL I RECEIVE MY CERTIFICATE? For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. CAN I PAY BY INVOICE? Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. CAN I PAY VIA INSTALMENT? Yes, you can pay via instalments at checkout. HOW TO TAKE ONLINE CLASSES FROM HOME? Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. DOES AGE MATTER IN ONLINE LEARNING? No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. WHEN I WILL GET THE LOGIN DETAILS FOR MY COURSE? After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org

LEARNING COACH QUALIFICATION – IS IT RIGHT FOR ME? A Learning Coach plays a vital role in guiding and supporting young people in their educational journey, helping them develop a range of skills and attributes that contribute to successful learning, personal growth, and future success. Pursuing a qualification to become a qualified Learning Coach is beneficial for enhancing skills, credibility, and effectiveness in supporting learners’ development. It provides a foundation of knowledge and expertise that contributes to successful coaching experiences. This qualification consists of three units (two mandatory, 1 optional). Please see the Agored Cymru website [https://www.agored.cymru/Units-and-Qualifications/Qualification/126718] for full course information, where you can choose the units to suit the needs of your staff. It will cover the following: * Young People’s Development: Factors influencing learning, motivation, and barriers to learning. * Learning Styles and Inclusive Planning: Learning styles vs. Universal Design for Learning (UDL), planning for inclusive learning. * Reflective Practice: Comparison of reflection models, engaging in reflective practice. * Coaching for Learning: Communication and coaching skills, coaching models, functions of Learning Coaching * Assessing Young People: Interview skills, communication styles, assessing achievements and barriers to learning. * Developing Learning Pathways: Coordinating individualised learning pathways, engaging young people in goal-setting -------------------------------------------------------------------------------- FURTHER INFORMATION This course spans six months and covers various aspects of Learning Coaching, including understanding learning processes, personal and emotional factors affecting learning, coaching techniques, reflective practice, communication skills, inclusive planning, assessment, and the coordination of individualised learning pathways. Students will engage in assignments, reflective journals, case studies, and portfolio building to demonstrate their understanding and application of the concepts and skills covered in the course. -------------------------------------------------------------------------------- LEARNING OUTCOMES * Professional Competence: A formal qualification ensures that Learning Coaches have a solid understanding of best practices, theories, and methodologies in the field of education and coaching. It provides them with the necessary knowledge and skills to effectively support learners in their development. * Credibility: Having a recognised qualification enhances the Learning Coach’s credibility and reputation. It demonstrates their commitment to their role and their ability to provide high-quality guidance and support. * Improved Effectiveness: Learning Coaches who have undergone formal training are better equipped to assess learners’ needs, design personalised learning plans, and provide targeted support. This leads to more effective coaching outcomes. * Personal Growth: Going through a qualification process often involves self-reflection, skill development, and continuous learning. This contributes to the personal growth and professional development of the Learning Coach. * Network and Community: Enrolling in a qualification program provides Learning Coaches with the opportunity to connect with other professionals in the field. This network can offer support, resources, and collaboration opportunities.

DESCRIPTION Collaboration is an essential thing to maximize the workplace output. Collaboration occurs when two or more people help each other to fulfil their organizational goals and objectives. You can call it teamwork at a higher level. The   Workplace Essential Training: Collaboration course will train you how to become more collaborative towards your co-workers or employees by idea sharing and thinking to accomplish a common goal. The course shows you how to ensure and maintain successful collaboration in the workplace.   At first, you will understand the true meaning of collaboration that will be further explained through the discussion on the necessary qualities and abilities that help you to collaborate effectively with your colleagues. Then the course explains the difference between collaboration, teamwork and cooperation. The six steps to make a collaborative environment, how a collaboration environment looks like and the advantages of collaboration will also be focused on the course. After that, the course shows you the techniques of handling collaboration obstacles. Next, you will learn to create strategies for developing collaboration. Finally, the course discusses the effects of technology in collaboration. ASSESSMENT: * At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. * Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. CERTIFICATION: This course does not involve any assessment. Students can order their course completion Certificate at an additional cost of £39 for hard copy and in PDF format at £24. WHO IS THIS COURSE FOR? Workplace Essential Training: Collaboration is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. REQUIREMENTS Our Workplace Essential Training: Collaboration is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. CAREER PATH After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Modules Overview 00:05:00 Being Collaborative 00:15:00 Elements of Successful Collaboration 00:30:00 Benefits of Collaboration 00:30:00 Common Obstacles 00:30:00 Technology and Collaboration 00:15:00 Course Certification Order your Certificate 00:00:00

Duration 2 Days 12 CPD hours This course is intended for Managers, directors, and other professionals responsible for planning and leading projects and programs will benefit from this course. Overview Describe common communication barriers Understand how to use effective interpersonal skills in their spoken and written communications Analyze the pillars of organizational awareness Apply principles of effective facilitation Understand how to adapt their approach to different learning and communication styles Effective communication is how employees and management interact to reach organizational goals. Getting this right results in a happier, more engaged workforce who get more done. Unfortunately, there are often significant barriers ? language, culture, distrust, distance ? to effective communication. The activities and discussions in this workshop will help you identify the essential elements of effective communications within your organization and develop communication strategies that harness both interpersonal and organizational awareness to build trust, strengthen collaboration, and increase productivity. Private classes on this topic are available. We can address your organization?s issues, time constraints, and save you money, too. Contact us to find out how. 1. A HISTORY OF ORGANIZATIONAL COMMUNICATION * A Historical Perspective * Classic vs. Human Relations Communications * Generational and Technological Change * Digital Communication * Effectiveness of Communication Channels 2. THE EFFECTIVENESS OF INTERPERSONAL SKILLS * Limitations of Self-Awareness * Transactional Analysis * Connecting with Powerful Communication * Active Listening * Non-Verbal Communication * Written Communication * The Power of Facilitation 3. THE PILLARS OF ORGANIZATIONAL AWARENESS * Culture and Behavior * Creating Psychological Safety * Inclusion and Belonging * Sweaty-Palmed Conversations * Care and Challenge Each Other 4. THE ADAPTATION OF COMMUNICATION STRATEGIES * Factors in Communication * Communication Barriers * Adapting to Different Learning and Communication Styles * Communication Strategies Across Time * Position and Posture ADDITIONAL COURSE DETAILS: Nexus Humans Communicating Across Your Organization (Second Edition) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Communicating Across Your Organization (Second Edition) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 3 Days 18 CPD hours This course is intended for The target audience include, but is not limited to:   Relationship managers Customer experience (CX) managers Account managers Service delivery managers Service desk managers Service Level Managers Enterprise Architects Service and Solution Architects Business Analysts Product Owners Marketing Managers Project Managers Portfolio Managers Supplier relationship Managers Vendor Managers Contract Managers Customer experience/User experience Designers Consultants Overview The purpose of this course is to give the delegate the understanding to optimize the value of the journey for all stakeholders, for example, to convert opportunity and demand into value and to drive stakeholder value. Engagement is important in the optimization of service value because, as ITIL Foundation explained, service value is co-created through the involvement of users, customers, sponsors, service providers, or any other stakeholder. This course introduces ways and methods to drive stakeholder value and encourage stakeholders contribute to the creation of service value by exploring the following:   Value propositions Fostering relationships Keeping engagement channels open Shaping demand Designing service offerings Aligning and agreeing expectations Co-creating service experiences Realizing value This course covers key topics such as SLA design, multi-supplier management, communication, relationship management, CX and UX design, customer journey mapping, and more. It will provide candidates with the tools to increase stakeholder satisfaction which is integral to business success in the current competitive landscape. The associated certification exam voucher is included with this course. As an ITIL© Accredited Training Organization of PeopleCert, all students attending this training will be provided with the exam voucher as a part of delivery. HOW CUSTOMER JOURNEYS ARE DESIGNED * Understand the concept of the customer journey * Understand the ways of designing and improving customer journeys * HOW TO TARGET MARKETS AND STAKEHOLDERS * Understand the characteristics of markets * Understand marketing activities and techniques * Know how to describe customer needs and internal and external factors that affect these * Know how to identify service providers and explain their value propositions * HOW TO FOSTER STAKEHOLDER RELATIONSHIPS * Understand the concepts mutual readiness and maturity * Understand the different supplier and partner relationship types, and how these are managed * Know how to develop customer relationships * Know how to analyze customer needs * Know how to use communication and collaboration activities and techniques * Know how the ?Relationship management? practice can be applied to enable and contribute to fostering relationships * Know how the ?Supplier management? practice can be applied to enable and contribute to supplier and partner relationships management * HOW TO SHAPE DEMAND AND DEFINE SERVICE OFFERINGS * Understand methods for designing digital service experiences based on value driven, data driven and user centered service design * Understand approaches for selling and obtaining service offerings * Know how to capture, influence and manage demand and opportunities * Know how to collect, specify and prioritize requirements from a diverse range of stakeholders * Know how the ?Business analysis? practice can be applied to enable and contribute to requirement management and service design * HOW TO ALIGN EXPECTATIONS AND AGREE DETAILS OF SERVICES * Know how to plan for value co-creation * Know how to negotiate and agree service utility, warranty and experience * Know how the ?Service level management? practice can be applied to enable and contribute to service expectation management HOW TO ONBOARD AND OFFBOARD CUSTOMERS AND USERS * Understand key transition, onboarding and offboarding activities * Understand the ways of relating with users and fostering user relationships * Understand how users are authorized and entitled to services * Understand different approaches to mutual elevation of customer, user and service provider capabilities * Know how to prepare onboarding and offboarding plans * Know how to develop user engagement and delivery channels * Know how the ?Service Catalogue management? practice can be applied to enable and contribute to offering user services * Know how the ?Service Desk? practice can be applied to enable and contribute to user engagement HOW TO ACT TOGETHER TO ENSURE CONTINUAL VALUE CO-CREATION * Understand how users can request services * Understand methods for triaging of user requests * Understand the concept of user communities * Understand methods for encouraging and managing customer and user feedback * Know how to foster a service mindset (attitude, behavior and culture) * Know how to use different approaches to provision of user services * Know how to seize and deal with customer and user ?moments of truth? * Know how the ?Service request management? practice can be applied to enable and contribute to service usage HOW TO REALIZE AND VALIDATE SERVICE VALUE * Understand methods for measuring service usage and customer and user experience and satisfaction * Understand charging mechanisms * Know how to assess service value realization * Know how to prepare to evaluate and improve the customer journey * Know how the ?Portfolio management? practice can be applied to enable and contribute to service value realization * ITIL© is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo? is a trade mark AXELOS Limited used, under permission of AXELOS Limited. All rights reserved. IT Infrastructure Library© is a registered trade mark of the AXELOS Limited used, under permission of AXELOS Limited. All rights reserved. ADDITIONAL COURSE DETAILS: Notes New Horizons is an Authorised Training Organisation (ATO) for Peoplecert for ITIL4 Nexus Humans ITIL 4 Specialist Drive Stakeholder Value (DSV) with Exam training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the ITIL 4 Specialist Drive Stakeholder Value (DSV) with Exam course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

This course is about collaborating with others in ways that will help you to communicate more efficiently as you work to understand and work with differences that lead to effective collaboration. In addition, the skills, processes and tools taught in this course can bring value to other aspects of your life.

Duration 4 Days 24 CPD hours This course is intended for This course is for the Identity and Access Administrators who are planning to take the associated certification exam, or who are performing identity and access administration tasks in their day-to-day job. This course would also be helpful to an administrator or engineer that wants to specialize in providing identity solutions and access management systems for Azure-based solutions; playing an integral role in protecting an organization. The Microsoft Identity and Access Administrator course explores how to design, implement, and operate an organization?s identity and access management systems by using Microsoft Entra ID. Learn to manage tasks such as providing secure authentication and authorization access to enterprise applications. You will also learn to provide seamless experiences and self-service management capabilities for all users. Finally, learn to create adaptive access and governance of your identity and access management solutions ensuring you can troubleshoot, monitor, and report on your environment. The Identity and Access Administrator may be a single individual or a member of a larger team. Learn how this role collaborates with many other roles in the organization to drive strategic identity projects. The end goal is to provide you knowledge to modernize identity solutions, to implement hybrid identity solutions, and to implement identity governance. Prerequisites * SC-900T00: Microsoft Security, Compliance, and Identity Fundamentals * AZ-104T00 - Microsoft Azure Administrator 1 - EXPLORE IDENTITY IN MICROSOFT ENTRA ID * Explain the identity landscape * Explore zero trust with identity * Discuss identity as a control plane * Explore why we have identity * Define identity administration * Contrast decentralized identity with central identity systems * Discuss identity management solutions * Explain Microsoft Entra Business to Business * Compare Microsoft identity providers * Define identity licensing * Explore authentication * Discuss authorization * Explain auditing in identity 2 - IMPLEMENT INITIAL CONFIGURATION OF MICROSOFT ENTRA ID * Configure company brand * Configure and manage Microsoft Entra roles * Configure delegation by using administrative units * Analyze Microsoft Entra role permissions * Configure and manage custom domains * Configure tenant-wide setting 3 - CREATE, CONFIGURE, AND MANAGE IDENTITIES * Create, configure, and manage users * Create, configure, and manage groups * Configure and manage device registration * Manage licenses * Create custom security attributes * Explore automatic user creation 4 - IMPLEMENT AND MANAGE EXTERNAL IDENTITIES * Describe guest access and Business to Business accounts * Manage external collaboration * Invite external users - individually and in bulk * Demo - manage guest users in Microsoft Entra ID * Manage external user accounts in Microsoft Entra ID * Manage external users in Microsoft 365 workloads * Implement and manage Microsoft Entra Verified ID * Configure identity providers * Implement cross-tenant access controls 5 - IMPLEMENT AND MANAGE HYBRID IDENTITY * Plan, design, and implement Microsoft Entra Connect * Implement manage password hash synchronization (PHS) * Implement manage pass-through authentication (PTA) * Demo - Manage pass-through authentication and seamless single sign-on (SSO) * Implement and manage federation * Trouble-shoot synchronization errors * Implement Microsoft Entra Connect Health * Manage Microsoft Entra Health 6 - SECURE MICROSOFT ENTRA USERS WITH MULTIFACTOR AUTHENTICATION * What is Microsoft Entra multifactor authentication? * Plan your multifactor authentication deployment * Configure multi-factor authentication methods 7 - MANAGE USER AUTHENTICATION * Administer FIDO2 and passwordless authentication methods * Explore Authenticator app and OATH tokens * Implement an authentication solution based on Windows Hello for Business * Deploy and manage password protection * Configure smart lockout thresholds * Implement Kerberos and certificate-based authentication in Microsoft Entra ID * Configure Microsoft Entra user authentication for virtual machines 8 - PLAN, IMPLEMENT, AND ADMINISTER CONDITIONAL ACCESS * Plan security defaults * Plan Conditional Access policies * Implement Conditional Access policy controls and assignments * Test and troubleshoot Conditional Access policies * Implement application controls * Implement session management * Implement continuous access evaluation 9 - MANAGE MICROSOFT ENTRA IDENTITY PROTECTION * Review identity protection basics * Implement and manage user risk policy * Monitor, investigate, and remediate elevated risky users * Implement security for workload identities * Explore Microsoft Defender for Identity 10 - IMPLEMENT ACCESS MANAGEMENT FOR AZURE RESOURCES * Assign Azure roles * Configure custom Azure roles * Create and configure managed identities * Access Azure resources with managed identities * Analyze Azure role permissions * Configure Azure Key Vault RBAC policies * Retrieve objects from Azure Key Vault * Explore Microsoft Entra Permissions Management 11 - PLAN AND DESIGN THE INTEGRATION OF ENTERPRISE APPS FOR SSO * Discover apps by using Microsoft Defender for Cloud Apps and Active Directory Federation Services app report * Configure connectors to apps * Design and implement app management roles * Configure preintegrated gallery SaaS apps * Implement and manage policies for OAuth apps 12 - IMPLEMENT AND MONITOR THE INTEGRATION OF ENTERPRISE APPS FOR SSO * Implement token customizations * Implement and configure consent settings * Integrate on-premises apps with Microsoft Entra application proxy * Integrate custom SaaS apps for single sign-on * Implement application-based user provisioning * Monitor and audit access to Microsoft Entra integrated enterprise applications * Create and manage application collections 13 - IMPLEMENT APP REGISTRATION * Plan your line of business application registration strategy * Implement application registration * Register an application * Configure permission for an application * Grant tenant-wide admin consent to applications * Implement application authorization * Manage and monitor application by using app governance 14 - PLAN AND IMPLEMENT ENTITLEMENT MANAGEMENT * Define access packages * Configure entitlement management * Configure and manage connected organizations * Review per-user entitlements 15 - PLAN, IMPLEMENT, AND MANAGE ACCESS REVIEW * Plan for access reviews * Create access reviews for groups and apps * Create and configure access review programs * Monitor access review findings * Automate access review management tasks * Configure recurring access reviews 16 - PLAN AND IMPLEMENT PRIVILEGED ACCESS * Define a privileged access strategy for administrative users * Configure Privileged Identity Management for Azure resources * Plan and configure Privileged Access Groups * Analyze Privileged Identity Management audit history and reports * Create and manage emergency access accounts 17 - MONITOR AND MAINTAIN MICROSOFT ENTRA ID * Analyze and investigate sign-in logs to troubleshoot access issues * Review and monitor Microsoft Entra audit logs * Export logs to third-party security information and event management system * Analyze Microsoft Entra workbooks and reporting * Monitor security posture with Identity Secure Score

Duration 4 Days 24 CPD hours This course is intended for Students in this course are interested in Microsoft Teams or in passing the Microsoft Teams Administrator Associate certification exam. A Microsoft Teams administrator plans, deploys, configures, and manages Microsoft Teams to focus on efficient and effective collaboration and communication in a Microsoft 365 environment. A Microsoft Teams administrator must be able to plan, deploy, and manage teams, chat, apps, channels, meetings, audio/video conferencing, live events, calling, and Teams certified devices. A Microsoft Teams administrator has experience integrating Microsoft Teams with SharePoint, OneDrive, Exchange, Microsoft 365 Groups, and other Microsoft, third-party, and custom apps. A Microsoft Teams administrator understands and collaborates with other workloads and roles, such as Network, Voice, Identity, Access, Devices, Licensing, Security, Compliance, Information management, and User Adoption. Overview What is Microsoft Teams and how the components work together How to implement Governance, Security and Compliance for Microsoft Teams How to prepare an organizations environment for a Microsoft Teams deployment How to deploy and manage teams How to manage collaboration and communication experiences in Microsoft Teams Techniques to manage and troubleshoot communication in Microsoft Teams The Managing Microsoft Teams course is designed for persons who are aspiring to the Microsoft 365 Teams Admin role. A Microsoft Teams administrator plans, deploys, configures, and manages Microsoft Teams to focus on efficient and effective collaboration and communication in a Microsoft 365 environment. In this course, you will learn about various Teams management tools, security and compliance feature for Teams, network requirement for Teams deployment as well as different Teams settings and policies for managing collaboration and communication experience in Teams. Prerequisites A proficient understanding of basic functional experience with Microsoft 365 services. A proficient understanding of general IT practices, including using PowerShell. 1 - EXPLORE MICROSOFT TEAMS * Explore capabilities in Microsoft Teams * Explore Microsoft Teams integration with Microsoft 365 * Explore Microsoft Teams integration with Microsoft Power Platform * Illustrate Microsoft Teams architecture * Describe Microsoft Teams with Microsoft 365 Groups * Describe Microsoft Teams with SharePoint and OneDrive * Describe Microsoft Teams with Exchange * Understand Microsoft Teams certified solutions 2 - PLAN AND DEPLOY MICROSOFT TEAMS * Designate Teams admin roles * Understand Teams management tools * Plan for Teams rollout * Plan for Teams adoption * Plan for Teams licensing * Deploy Microsoft Teams clients 3 - IMPLEMENT LIFECYCLE MANAGEMENT AND GOVERNANCE FOR MICROSOFT TEAMS * Plan for lifecycle management * Plan for Teams governance * Manage Microsoft 365 Groups creation * Configure Microsoft 365 Groups expiration policy * Configure Microsoft 365 Groups naming policy * Plan policy assignment for users and groups * Create and manage policy packages * Manage Teams preview features using Teams update policies * Create and manage teams templates and template policies 4 - MONITOR YOUR MICROSOFT TEAMS ENVIRONMENT * Monitor Microsoft Teams usage reports * Monitor Microsoft 365 usage reports * Interpret Microsoft Adoption Score * Manage user access with Azure Active Directory access reviews * Monitor the Microsoft 365 network connectivity dashboard * Manage Teams notifications and alerts * Manage feedback policies 5 - MANAGE ACCESS FOR EXTERNAL USERS * Understand features in Azure Active Directory * Work with external users in Microsoft Teams * Manage access for external users * Manage external collaboration in Azure AD * Manage external collaboration in Microsoft 365 * Manage external access in Microsoft Teams * Manage guest access in Microsoft Teams * Manage file sharing in SharePoint and OneDrive 6 - IMPLEMENT SECURITY FOR MICROSOFT TEAMS * Configure conditional access and multifactor authentication for Microsoft Teams * Configure Safe Attachments for Microsoft Teams * Configure Safe Links for Microsoft Teams * Examine the Defender for Cloud Apps * Monitor security reports for Microsoft Teams * Plan and configure enhanced encryption policies 7 - IMPLEMENT COMPLIANCE FOR MICROSOFT TEAMS * Create and manage sensitivity labels * Create and manage retention policies * Create and manage Data Loss Prevention policies * Deploy communication compliance * Enable scoped directory search * Create information barrier policy * Create security and compliance alerts for Microsoft Teams 8 - PLAN AND CONFIGURE NETWORK SETTINGS FOR MICROSOFT TEAMS * Examine network requirements for Microsoft Teams * Plan for network deployment using Network Planner * Configure network ports and protocols for Microsoft Teams * Implement Quality of Service * Configure reporting labels for location-enhanced Call Analytics reports * Configure tenant data for Call Quality Dashboard reports * Assess network readiness * Manage network topology 9 - CREATE AND MANAGE TEAMS * Create teams * Create a team from existing resources * Plan and create org-wide teams * Manage teams * Manage users in a team * Configure dynamic membership * Archive restore and delete a team 10 - MANAGE COLLABORATION EXPERIENCES FOR CHAT AND CHANNELS * Create and manage channels in a team * Create and manage Teams policies for channels * Configure teams settings * Create and manage messaging policies * Manage channel moderation * Manage access to channels 11 - MANAGE APPS FOR MICROSOFT TEAMS * Explore apps in Microsoft Teams * Describe admin settings for Teams apps * Manage access to Teams apps at the organization level * Create and manage app permission policies * Create and manage app setup policies * Manage permissions and consent for Teams apps * Plan and configure connectors * Manage custom apps uploads * Publish custom apps to Microsoft Teams * Manage purchasing of apps in the Microsoft Teams app store * Customize the organization's app store * Customize the branded experience of an app 12 - INTRODUCTION TO TEAMS MEETINGS AND CALLING * Overview of Teams meetings and events * Overview of Teams Phone * Overview of auto attendants and call queues * Overview of Teams devices 13 - MANAGE MEETINGS AND EVENTS EXPERIENCES * Explore meetings and events in Microsoft Teams * Configure meeting settings * Create and manage meeting policies * Configure audio conferencing * Create and manage meeting templates and template policies * Create and manage meetings customization policies * Configure live events settings * Create and manage live events policies * Examine live events across Microsoft 365 14 - PLAN FOR MICROSOFT TEAMS ROOMS AND SURFACE HUB * Determine license requirements for Microsoft Teams Rooms and shared devices * Understand differences between Microsoft Teams Rooms on Android and Windows * Understand Microsoft Teams Rooms on Surface Hub 2S * Understand and plan Teams Room accessories, components, and peripherals * Understand Teams Rooms management options 15 - CONFIGURE, DEPLOY, AND MANAGE TEAMS DEVICES * Manage Microsoft Teams Phones * Manage Microsoft Teams Room Systems * Microsoft Teams Rooms management options * Manage Surface Hub 2S devices * Configure Microsoft Teams SIP gateway * Manage Microsoft Teams displays * Remote provisioning and sign in for Teams Phones * Update Microsoft Teams devices remotely * Manage Microsoft Teams device tags 16 - PLAN FOR TEAMS PHONE * Plan to deploy Teams Phone * Plan for Teams Phone PSTN connectivity * Determine license requirements * Plan for Teams Phone devices * Plan and design Teams Phone features * Plan for voicemail 17 - CONFIGURE AND DEPLOY TEAMS PHONE * Configure emergency calling for Teams Calling Plans * Manage and configure Microsoft PSTN numbers * Configure Operator Connect and Teams Phone Mobile * Configure Teams Phone policies * Create and manage Teams policies * Configure Audio Conferencing 18 - CONFIGURE AND MANAGE VOICE USERS * Enable users for Teams Phone * Enable users for Direct Routing with Teams Phone * Enable additional calling features for Teams Phone * Enable users for Teams Phone Mobile 19 - CONFIGURE AUTO ATTENDANTS AND CALL QUEUES * Design call flows for auto attendants and call queues * Configure auto attendants and call queues * Deploy a channel-based call queue * Configure resource accounts * Configure Microsoft 365 groups for voicemail * Interpret call queue conference modes * Interpret call queue routing methods * Configure holidays for auto attendants and call queues * Configure custom music on hold 20 - TROUBLESHOOT AUDIO, VIDEO, AND CLIENT ISSUES * Troubleshoot Teams * Collect and identify logs * Clear Microsoft Teams client cache * Identify issues with call analytics * Identify issues with Call Quality Dashboard * Use Power BI to analyze Call Quality Dashboard data * Identify issues with the Direct Routing Health Dashboard ADDITIONAL COURSE DETAILS: Nexus Humans MS-700T00 Managing Microsoft Teams training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the MS-700T00 Managing Microsoft Teams course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.