6812 CLO courses

Duration 3 Days 18 CPD hours This course is intended for The target audience include, but is not limited to:   Relationship managers Customer experience (CX) managers Account managers Service delivery managers Service desk managers Service Level Managers Enterprise Architects Service and Solution Architects Business Analysts Product Owners Marketing Managers Project Managers Portfolio Managers Supplier relationship Managers Vendor Managers Contract Managers Customer experience/User experience Designers Consultants Overview The purpose of this course is to give the delegate the understanding to optimize the value of the journey for all stakeholders, for example, to convert opportunity and demand into value and to drive stakeholder value. Engagement is important in the optimization of service value because, as ITIL Foundation explained, service value is co-created through the involvement of users, customers, sponsors, service providers, or any other stakeholder. This course introduces ways and methods to drive stakeholder value and encourage stakeholders contribute to the creation of service value by exploring the following:   Value propositions Fostering relationships Keeping engagement channels open Shaping demand Designing service offerings Aligning and agreeing expectations Co-creating service experiences Realizing value This course covers key topics such as SLA design, multi-supplier management, communication, relationship management, CX and UX design, customer journey mapping, and more. It will provide candidates with the tools to increase stakeholder satisfaction which is integral to business success in the current competitive landscape. The associated certification exam voucher is included with this course. As an ITIL© Accredited Training Organization of PeopleCert, all students attending this training will be provided with the exam voucher as a part of delivery. HOW CUSTOMER JOURNEYS ARE DESIGNED * Understand the concept of the customer journey * Understand the ways of designing and improving customer journeys * HOW TO TARGET MARKETS AND STAKEHOLDERS * Understand the characteristics of markets * Understand marketing activities and techniques * Know how to describe customer needs and internal and external factors that affect these * Know how to identify service providers and explain their value propositions * HOW TO FOSTER STAKEHOLDER RELATIONSHIPS * Understand the concepts mutual readiness and maturity * Understand the different supplier and partner relationship types, and how these are managed * Know how to develop customer relationships * Know how to analyze customer needs * Know how to use communication and collaboration activities and techniques * Know how the ?Relationship management? practice can be applied to enable and contribute to fostering relationships * Know how the ?Supplier management? practice can be applied to enable and contribute to supplier and partner relationships management * HOW TO SHAPE DEMAND AND DEFINE SERVICE OFFERINGS * Understand methods for designing digital service experiences based on value driven, data driven and user centered service design * Understand approaches for selling and obtaining service offerings * Know how to capture, influence and manage demand and opportunities * Know how to collect, specify and prioritize requirements from a diverse range of stakeholders * Know how the ?Business analysis? practice can be applied to enable and contribute to requirement management and service design * HOW TO ALIGN EXPECTATIONS AND AGREE DETAILS OF SERVICES * Know how to plan for value co-creation * Know how to negotiate and agree service utility, warranty and experience * Know how the ?Service level management? practice can be applied to enable and contribute to service expectation management HOW TO ONBOARD AND OFFBOARD CUSTOMERS AND USERS * Understand key transition, onboarding and offboarding activities * Understand the ways of relating with users and fostering user relationships * Understand how users are authorized and entitled to services * Understand different approaches to mutual elevation of customer, user and service provider capabilities * Know how to prepare onboarding and offboarding plans * Know how to develop user engagement and delivery channels * Know how the ?Service Catalogue management? practice can be applied to enable and contribute to offering user services * Know how the ?Service Desk? practice can be applied to enable and contribute to user engagement HOW TO ACT TOGETHER TO ENSURE CONTINUAL VALUE CO-CREATION * Understand how users can request services * Understand methods for triaging of user requests * Understand the concept of user communities * Understand methods for encouraging and managing customer and user feedback * Know how to foster a service mindset (attitude, behavior and culture) * Know how to use different approaches to provision of user services * Know how to seize and deal with customer and user ?moments of truth? * Know how the ?Service request management? practice can be applied to enable and contribute to service usage HOW TO REALIZE AND VALIDATE SERVICE VALUE * Understand methods for measuring service usage and customer and user experience and satisfaction * Understand charging mechanisms * Know how to assess service value realization * Know how to prepare to evaluate and improve the customer journey * Know how the ?Portfolio management? practice can be applied to enable and contribute to service value realization * ITIL© is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo? is a trade mark AXELOS Limited used, under permission of AXELOS Limited. All rights reserved. IT Infrastructure Library© is a registered trade mark of the AXELOS Limited used, under permission of AXELOS Limited. All rights reserved. ADDITIONAL COURSE DETAILS: Notes New Horizons is an Authorised Training Organisation (ATO) for Peoplecert for ITIL4 Nexus Humans ITIL 4 Specialist Drive Stakeholder Value (DSV) with Exam training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the ITIL 4 Specialist Drive Stakeholder Value (DSV) with Exam course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 3 Days 18 CPD hours This course is intended for New managers wanting to become skilled in their management roles will benefit from this course Overview Describe the roles that a manager has in an organization Identify and nurture talent in your team Build a management vision for success Create strategies to motivate and empower your team Combine leadership qualities and influence skills to motivate your team Plan and manage effective meetings In this course, students will learn how to confidently acquire and build these skills through relevant discussions, team and individual activities. Private classes on this topic are available. We can address your organization?s issues, time constraints, and save you money, too. Contact us to find out how. 1. THE MANAGER\'S ROLE * Distinguishing a Manager\'s Role from Function Understanding Interpersonal, Informational, and Decision Roles 2. BUILDING A SHARED VISION * Defining a Shared Vision Building a Strong Vision Creating and Communicating a Vision Statement Identifying Benefits of Your Vision 3. LEADERSHIP AND INFLUENCE * Identifying the Characteristics and Qualities of a Leader Modeling the Way and Enabling Others to Act Encouraging Your Inner Innovator and Mastering the Art of Persuasion Creating Mutual Respect Effectively Communicating and Reasoning with Others 4. NURTURING TALENT * Calibrating Talent Finding and Nurturing the Attributes that Meet Your Requirements Articulating Culture and Hiring for a Cultural Fit Looking to the Future - Developing and Executing a Plan Succession Planning Creating and Fostering Employee Engagement Coaching, Training, and Development 5. DELEGATION AND EMPOWERMENT * Working with Workgroups and Teams Delegating Progress Tracking and Reviewing Results 6. BUILDING A BETTER MEETING * Planning and Preparing a Meeting Identifying Proper Participants Creating an Agenda Evaluating the Use of Technology ADDITIONAL COURSE DETAILS: Nexus Humans Evolving into the Manager Role training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Evolving into the Manager Role course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 2 Days 12 CPD hours This course is intended for Managers, directors, and other professionals responsible for planning and leading projects and programs will benefit from this course. Overview Describe common communication barriers Understand how to use effective interpersonal skills in their spoken and written communications Analyze the pillars of organizational awareness Apply principles of effective facilitation Understand how to adapt their approach to different learning and communication styles Effective communication is how employees and management interact to reach organizational goals. Getting this right results in a happier, more engaged workforce who get more done. Unfortunately, there are often significant barriers ? language, culture, distrust, distance ? to effective communication. The activities and discussions in this workshop will help you identify the essential elements of effective communications within your organization and develop communication strategies that harness both interpersonal and organizational awareness to build trust, strengthen collaboration, and increase productivity. Private classes on this topic are available. We can address your organization?s issues, time constraints, and save you money, too. Contact us to find out how. 1. A HISTORY OF ORGANIZATIONAL COMMUNICATION * A Historical Perspective * Classic vs. Human Relations Communications * Generational and Technological Change * Digital Communication * Effectiveness of Communication Channels 2. THE EFFECTIVENESS OF INTERPERSONAL SKILLS * Limitations of Self-Awareness * Transactional Analysis * Connecting with Powerful Communication * Active Listening * Non-Verbal Communication * Written Communication * The Power of Facilitation 3. THE PILLARS OF ORGANIZATIONAL AWARENESS * Culture and Behavior * Creating Psychological Safety * Inclusion and Belonging * Sweaty-Palmed Conversations * Care and Challenge Each Other 4. THE ADAPTATION OF COMMUNICATION STRATEGIES * Factors in Communication * Communication Barriers * Adapting to Different Learning and Communication Styles * Communication Strategies Across Time * Position and Posture ADDITIONAL COURSE DETAILS: Nexus Humans Communicating Across Your Organization (Second Edition) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Communicating Across Your Organization (Second Edition) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 5 Days 30 CPD hours This course is intended for This course is intended for IT Professionals who are already experienced in general Windows Server, Windows client, Azure, and Microsoft 365 administration, and who want to learn more about using Windows PowerShell for administration. No prior experience with any version of PowerShell or any scripting language is assumed. This course is also suitable for IT Professionals already experienced in server administration, including Microsoft Exchange Server, Microsoft SharePoint Server, and Microsoft SQL Server. This course provides students with the fundamental knowledge and skills to use PowerShell for administering and automating administration of Windows servers. This course provides students the skills to identify and build the command they require to perform a specific task. In addition, students learn how to build scripts to accomplish advanced tasks such as automating repetitive tasks and generating reports. This course provides prerequisite skills supporting a broad range of Microsoft products, including Windows Server, Windows Client, Microsoft Azure, and Microsoft 365. In keeping with that goal, this course will not focus on any one of those products, although Windows Server, which is the common platform for all of those products, will serve as the example for the techniques this course teaches. Prerequisites Before attending this course, students must have: * -Experience with Windows networking technologies and implementation. * - Experience with Windows Server administration, maintenance, and troubleshooting. 1 - REVIEW WINDOWS POWERSHELL * Learn about Windows PowerShell * Get familiar with Windows PowerShell applications * Identify factors to install and use Windows PowerShell * Configure the Windows PowerShell console * Configure the Windows PowerShell Integrated Scripting Environment (ISE) * Use Visual Studio Code with PowerShell 2 - UNDERSTAND THE COMMAND SYNTAX IN WINDOWS POWERSHELL * Discover the structure of PowerShell cmdlets * Discover the parameters for using PowerShell cmdlets * Review the tab completion feature in PowerShell * Display the About files content in PowerShell 3 - FIND COMMANDS AND GET-HELP IN WINDOWS POWERSHELL * Define modules in PowerShell * Find cmdlets in PowerShell * Use command aliases in PowerShell * Use Show-Command and Get-Help in PowerShell * Interpret the help file contents and update the local help content in PowerShell 4 - MANAGE ACTIVE DIRECTORY DOMAIN SERVICES USING POWERSHELL CMDLETS * Manage user accounts in PowerShell * Manage groups and group memberships in PowerShell * Manage computer accounts in PowerShell * Manage organizational units and Active Directory objects in PowerShell 5 - MANAGE NETWORK SERVICE SETTINGS FOR WINDOWS DEVICES USING POWERSHELL CMDLETS * Manage IP addresses in PowerShell * Manage IP routing in PowerShell * Manage DNS clients in PowerShell * Manage Windows Firewall settings in PowerShell 6 - MANAGE WINDOWS SERVER SETTINGS USING POWERSHELL CMDLETS * Automate management tasks using the Group Policy management cmdlets * Manage server roles and services using PowerShell cmdlets * Manage Hyper-V Virtual Machines using PowerShell cmdlets * Manage Internet Information Services using PowerShell cmdlets 7 - MANAGE SETTINGS FOR A LOCAL WINDOWS MACHINE USING POWERSHELL CMDLETS * Manage Windows 10 using PowerShell * Manage permissions with PowerShell 8 - UNDERSTAND THE WINDOWS POWERSHELL PIPELINE * Review Windows PowerShell pipeline and its output * Discover object members in PowerShell * Control the formatting of pipeline output 9 - SELECT, SORT, AND MEASURE OBJECTS USING THE PIPELINE * Sort and group objects by property in the pipeline * Measure objects in the pipeline * Select a set of objects in the pipeline * Select object properties in the pipeline * Create and format calculated properties in the pipeline 10 - FILTER OBJECTS OUT OF THE PIPELINE * Learn about the comparison operators in PowerShell * Review basic filter syntax in the pipeline * Review advanced filter syntax in the pipeline * Optimize the filter performance in the pipeline 11 - ENUMERATE OBJECTS IN THE PIPELINE * Learn about enumerations in the pipeline * Review basic syntax to enumerate objects in the pipeline * Review advanced syntax to enumerate objects in the pipeline 12 - SEND AND PASS DATA AS OUTPUT FROM THE PIPELINE * Write pipeline data to a file * Convert pipeline objects to other forms of data representation in PowerShell * Control additional output options in PowerShell 13 - PASS PIPELINE OBJECTS * Pipeline parameter binding * Identify ByValue parameters * Pass data by using ByValue * Pass data by using ByPropertyName * Identify ByPropertyName parameters * Use manual parameters to override the pipeline * Use parenthetical commands * Expand property values 14 - CONNECT WITH DATA STORES USING POWERSHELL PROVIDERS * Define Windows PowerShell providers * Review the built-in providers in PowerShell * Access provider help in PowerShell 15 - USE POWERSHELL DRIVES IN POWERSHELL * Explain PowerShell drives in PowerShell * Use PowerShell drive cmdlets in PowerShell * Manage the file system in PowerShell * Manage the registry in PowerShell * Work with certificates in PowerShell * Work with other PowerShell drives in PowerShell 16 - REVIEW CIM AND WMI * Review architecture of CIM and WMI * Review repositories in CIM and WMI * Locate online class documentation by using CIM and WMI cmdlets 17 - QUERY CONFIGURATION INFORMATION BY USING CIM AND WMI * List local repository namespaces and classes by using CIM and WMI * Query instances by using commands and WMI Query Language * Connect to remote computers by using CIM and WMI cmdlets * Query repository classes from remote computers by using CIMSession objects 18 - QUERY AND MANIPULATE REPOSITORY OBJECTS BY USING CIM AND WMI METHODS * Discover methods of repository objects by using CIM and WMI * Locate class methods and documentation by using CIM and WMI * Invoke methods of repository objects by using CIM and WMI 19 - MANAGE VARIABLES IN WINDOWS POWERSHELL SCRIPTS * Define variables in Windows PowerShell scripts * Create variable names in Windows PowerShell scripts * Assign values and types to variables in Windows PowerShell scripts * Identify the methods and properties of variables in Windows PowerShell scripts * Use string variables and methods in Windows PowerShell scripts * Use date variables and methods in Windows PowerShell scripts 20 - WORK WITH ARRAYS AND HASH TABLES IN WINDOWS POWERSHELL SCRIPTS * Define an array in Windows PowerShell scripts * Work with array lists in Windows PowerShell scripts * Define hash tables in Windows PowerShell Scripts * Work with hash tables in Windows PowerShell scripts 21 - CREATE AND RUN SCRIPTS BY USING WINDOWS POWERSHELL * Review Windows PowerShell scripts * Modify scripts in the PowerShell Gallery * Create scripts using Windows PowerShell * Review the PowerShellGet module in Windows PowerShell * Run scripts and set the execution policy in Windows PowerShell * Review Windows PowerShell and AppLocker * Sign the scripts digitally in Windows PowerShell 22 - WORK WITH SCRIPTING CONSTRUCTS IN WINDOWS POWERSHELL * Review and use the ForEach loop in Windows PowerShell scripts * Review and use the If construct in Windows PowerShell scripts * Review and use the Switch construct in Windows PowerShell scripts * Review the For construct in Windows PowerShell scripts * Review other loop constructs in Windows PowerShell scripts * Review Break and Continue in Windows PowerShell scripts 23 - IMPORT DATA IN DIFFERENT FORMATS FOR USE IN SCRIPTS BY USING WINDOWS POWERSHELL CMDLETS * Use the Get-Content command in Windows PowerShell scripts * Use the Import-Csv cmdlet in Windows PowerShell scripts * Use the Import-Clixml cmdlet in Windows PowerShell scripts * Use the ConvertFrom-Json cmdlet in Windows PowerShell scripts 24 - USE METHODS TO ACCEPT USER INPUTS IN WINDOWS POWERSHELL SCRIPTS * Identify values that might change in Windows PowerShell scripts * Use the Read-Host cmdlet in Windows PowerShell scripts * Use the Get-Credential cmdlet in Windows PowerShell scripts * Use the Out-GridView cmdlet in Windows PowerShell scripts * Pass parameters to a Windows PowerShell script 25 - TROUBLESHOOT SCRIPTS AND HANDLE ERRORS IN WINDOWS POWERSHELL * Interpret error messages generated for Windows PowerShell commands * Add output to Windows PowerShell scripts * Use breakpoints in Windows PowerShell scripts * Interpret error actions for Windows PowerShell commands 26 - USE FUNCTIONS AND MODULES IN WINDOWS POWERSHELL SCRIPTS * Review functions in Windows PowerShell scripts * Use variable scope in Windows PowerShell scripts * Create modules in Windows PowerShell scripts * Use the dot sourcing feature in Windows PowerShell 27 - MANAGE SINGLE AND MULTIPLE COMPUTERS BY USING WINDOWS POWERSHELL REMOTING * Review the remoting feature of Windows PowerShell * Compare remoting with remote connectivity * Review the remoting security feature of Windows PowerShell * Enable remoting by using Windows PowerShell * Use one-to-one remoting by using Windows PowerShell * Use one-to-many remoting by using Windows PowerShell * Compare remoting output with local output 28 - USE ADVANCED WINDOWS POWERSHELL REMOTING TECHNIQUES * Review common remoting techniques of Windows PowerShell * Send parameters to remote computers in Windows PowerShell * Set access protection to variables, aliases, and functions by using the scope modifier * Enable multi-hop remoting in Windows PowerShell 29 - MANAGE PERSISTENT CONNECTIONS TO REMOTE COMPUTERS BY USING WINDOWS POWERSHELL SESSIONS * Review persistent connections in Windows PowerShell * Create and manage persistent PSSessions by using Windows PowerShell * Disconnect PSSessions by using Windows PowerShell * Review the feature of implicit remoting in Windows PowerShell 30 - REVIEW AZURE POWERSHELL MODULE * Review Azure PowerShell * Review the benefits of the Azure PowerShell module * Install the Azure PowerShell module * Migrate Azure PowerShell from AzureRM to Azure * Review Microsoft Azure Active Directory module for Windows PowerShell and Azure Active Directory PowerShell for Graph modules 31 - REVIEW THE FEATURES AND TOOLS FOR AZURE CLOUD SHELL * Review the characteristics of Azure Cloud Shell * Review the features and tools of Azure Cloud Shell * Configure and experiment with Azure Cloud Shell 32 - MANAGE AZURE RESOURCES WITH WINDOWS POWERSHELL * Create a new Azure virtual machine by using Windows PowerShell commands * Manage Azure virtual machines by using Windows PowerShell commands * Manage Azure related storage by using Azure PowerShell * Manage Azure subscriptions by using Azure PowerShell 33 - MANAGE USERS, GROUPS, AND LICENSES IN MICROSOFT ENTRA ID BY USING WINDOWS POWERSHELL * Review benefits to manage Microsoft 365 services by using Windows PowerShell * Connect to the Microsoft 365 tenant by using Windows PowerShell * Manage users in Microsoft 365 by using Windows PowerShell * Manage groups in Microsoft 365 by using Windows PowerShell * Manage roles in Microsoft 365 by using Windows PowerShell * Manage licenses in Microsoft 365 by using Windows PowerShell 34 - MANAGE EXCHANGE ONLINE BY USING WINDOWS POWERSHELL * Connect to Exchange Online by using Windows PowerShell * Manage mailboxes in Exchange Online by using Windows PowerShell * Manage resources in Exchange Online by using Windows PowerShell * Manage admin roles in Exchange Online by using Windows PowerShell 35 - MANAGE SHAREPOINT ONLINE BY USING WINDOWS POWERSHELL * Install and connect to SharePoint Online Management Shell by using Windows PowerShell * Manage SharePoint Online users and groups by using Windows PowerShell * Manage SharePoint sites by using Windows PowerShell * Manage SharePoint Online external user sharing by using Windows PowerShell 36 - MANAGE MICROSOFT TEAMS BY USING WINDOWS POWERSHELL * Review Microsoft Teams PowerShell module * Install the Microsoft Teams PowerShell module * Manage teams with Microsoft Teams PowerShell module 37 - CREATE AND MANAGE BACKGROUND JOBS USING WINDOWS POWERSHELL * Define the types of background jobs in Windows PowerShell * Start remote jobs and CIM/WMI jobs in Windows PowerShell * Monitor jobs in Windows PowerShell * Retrieve results for running jobs in Windows PowerShell 38 - CREATE AND MANAGE SCHEDULED JOBS USING WINDOWS POWERSHELL * Create and run Windows PowerShell scripts as scheduled tasks * Define scheduled jobs in Windows PowerShell * Create job option and job trigger objects in Windows PowerShell * Create and register a scheduled job in Windows PowerShell * Retrieve the results from a scheduled job in Windows PowerShell

This advanced phlebotomy course will allow you to receive practical demonstrations and hands-on training as a part of the practical training to support your role. At the beginning of the session, you will be required to observe the experienced trainers and trained phlebotomists. You will learn how to smoothly draw blood, minimize hazards, and manage the patient’s reaction through a practical demonstration on a mannequin. Finally, under close supervision, you will get the opportunity to collect blood samples from other fellow colleagues.  -------------------------------------------------------------------------------- Course Highlights * Gain a Recommendation Letter from Your Supervisor * Accredited by the CPD Certification   * Recognised and Valuable Certification   * Face-to-Face Practical Training Sessions  * Supervised by experienced phlebotomists   -------------------------------------------------------------------------------- LOCATION & CLASS SCHEDULE Venue Location Nr. 1: Bank Studio, 23 Park Royal Road, NW10 7JH You can select your preferred date from any of the following months: * 17th, 25th June & 2nd July 2024 * 6th, 14th, 21st July 2024 * 17th, 24th, 31st July 2024 * 6th, 11th, 18th August 2024 * 22nd, 28th August & 3rd September 2024 * 8th, 15th, 22nd September 2024 * 18th, 24th September & 1st October 2024 * 6th, 13th, 20th October 2024 * 17th, 24th, 31st October, 2024 * 5th, 10th, 17th November, 2024 * 21st, 27th November & 3rd December, 2024 * 7th, 12th, 18th December, 2024 Venue Location Nr. 2: 44 Blucher Street, Birmingham, B1 1QJ You can select your preferred date from any of the following months: * 18th July , 25th July & 1st August, 2024 * 16th, 23th & 30th September, 2024  * 14th, 21th & 28th November, 2024  Venue Location Nr. 3: Pure Offices, Kembrey Park, Swindon, SN2 8BW You can select your preferred date from any of the following months: * 22nd, 29th June and 6th July 2024  * 10th, 17th, 24th August, 2024 * 12th, 19th, 26th October 2024 * 30th November, 7th December and 14th December 2024 It can be tough to put your best foot forward in the job market with only online Phlebotomy training. Hence, our practical sessions will provide you with the required experience that your employers might want to see when you apply for the job. This advanced phlebotomy competency training is designed to give you an opportunity to practice, build confidence and gain valuable experience. Which will help your professional career when you will apply for the job.  This extensive course covers the following credentials:  * Practical demonstration   * Labelling tubes   * Blood-taking techniques  * Code of practice  * Safety protocols  * Needle safety techniques   * Processing of blood samples   * Prioritising patients   -------------------------------------------------------------------------------- WHO IS THIS ADVANCED PHLEBOTOMY TRAINING COURSE FOR? This advanced phlebotomy course is primarily aimed at:   * Phlebotomists   * Health Visitors  * Physiotherapists  * Occupational Therapists  * Healthcare professionals   * Nurses, midwives, pharmacists and doctors  * Freshers looking to begin their career as a phlebotomist   * Anyone looking to enhance their blood-sampling skills  Whether you are a fresher looking to kickstart your career in the field of phlebotomy or practising healthcare looking to enhance your phlebotomy skills, this course will help you achieve your professional aspirations by all means.   AIMS AND LEARNING OUTCOMES OF THIS ADVANCED PHLEBOTOMY TRAINING COURSE  By the end of this advanced phlebotomy course, you will:  * Know how to utilise proper safety precautions   * Assess a phlebotomist’s personal and professional attributes  * Accept the core roles and obligations of a phlebotomist  * Understand the code of conduct required to be followed by a phlebotomist   * Know how to draw blood using the right procedure   * Establish the process to handle venipuncture-related issues  * Understand how to handle and preserve blood samples safely  ENTRY REQUIREMENTS * In order to attend the advanced phlebotomy course you need to complete our basic phlebotomy training course [https://lead-academy.cademy.co.uk/phlebotomy-training?occurrence=713e1556-934e-4302-afbd-b40a2d7a548d]. * However, it is open to students of all academic backgrounds.  ASSESSMENT METHOD As part of the assessment, you will be required to execute a live blood draw and collection that will be closely supervised and marked by the experienced phlebotomist responsible for monitoring you.  Upon successful demonstration of blood sampling, you will be awarded a certificate of competency that is accepted by thousands of professional bodies and government regulators here in the UK and around the world. -------------------------------------------------------------------------------- RECOGNISED ACCREDITATION This course is accredited by Continuing Professional Development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field. -------------------------------------------------------------------------------- CERTIFICATE OF ACHIEVEMENT COMPETENCY CERTIFICATE AND CERTIFICATE OF ACHIEVEMENT FROM LEAD ACADEMY You will receive a competency certificate after successfully completing the Part 2 of the phlebotomy course, which serves as confirmation that you are qualified to function as a phlebotomist without the need for close supervision. Also, on successful completion of the phlebotomy course, you will be eligible to obtain a CPD accredited PDF and Hardcopy certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy.

Duration 1 Days 6 CPD hours This course is intended for This course is suitable for IT personnel who are just beginning to work with Azure. This audience wants to learn about our offerings and get hands-on experience with the product. This course primarily uses the Azure portal and command line interface to create resources and does not require scripting skills. Students in this course will gain confidence to take other role-based courses and certifications, such as Azure Administrator. This course combines lecture, demonstrations, and hands-on labs. This course will also help prepare someone for the AZ-900 exam. This course will provide foundational level knowledge on cloud concepts; core Azure services; and Azure management and governance features and tools. Prerequisites There are no prerequisites for taking this course. Familiarity with cloud computing is helpful, but isn't necessary. 1 - DESCRIBE CLOUD COMPUTING * What is cloud computing * Describe the shared responsibility model * Define cloud models * Describe the consumption-based model 2 - DESCRIBE THE BENEFITS OF USING CLOUD SERVICES * Describe the benefits of high availability and scalability in the cloud * Describe the benefits of reliability and predictability in the cloud * Describe the benefits of security and governance in the cloud * Describe the benefits of manageability in the cloud 3 - DESCRIBE CLOUD SERVICE TYPES * Describe Infrastructure as a Service * Describe Platform as a Service * Describe Software as a Service 4 - DESCRIBE THE CORE ARCHITECTURAL COMPONENTS OF AZURE * What is Microsoft Azure * Get started with Azure accounts * Describe Azure physical infrastructure * Describe Azure management infrastructure 5 - DESCRIBE AZURE COMPUTE AND NETWORKING SERVICES * Describe Azure Virtual Machines * Describe Azure Virtual Desktop * Describe Azure Containers * Describe Azure Functions * Describe application hosting options * Describe Azure Virtual Networking * Describe Azure Virtual Private Networks * Describe Azure ExpressRoute * Describe Azure DNS 6 - DESCRIBE AZURE STORAGE SERVICES * Describe Azure storage accounts * Describe Azure storage redundancy * Describe Azure storage services * Identify Azure data migration options * Identify Azure file movement options 7 - DESCRIBE AZURE IDENTITY, ACCESS, AND SECURITY * Describe Azure directory services * Describe Azure authentication methods * Describe Azure external identities * Describe Azure conditional access * Describe Azure role-based access control * Describe zero trust model * Describe defense-in-depth * Describe Microsoft Defender for Cloud 8 - DESCRIBE COST MANAGEMENT IN AZURE * Describe factors that can affect costs in Azure * Compare the Pricing and Total Cost of Ownership calculators * Describe the Microsoft Cost Management tool * Describe the purpose of tags 9 - DESCRIBE FEATURES AND TOOLS IN AZURE FOR GOVERNANCE AND COMPLIANCE * Describe the purpose of Microsoft Purview * Describe the purpose of Azure Policy * Describe the purpose of resource locks * Describe the purpose of the Service Trust portal 10 - DESCRIBE FEATURES AND TOOLS FOR MANAGING AND DEPLOYING AZURE RESOURCES * Describe tools for interacting with Azure * Describe the purpose of Azure Arc * Describe Azure Resource Manager and Azure ARM templates 11 - DESCRIBE MONITORING TOOLS IN AZURE * Describe the purpose of Azure Advisor * Describe Azure Service Health * Describe Azure Monitor ADDITIONAL COURSE DETAILS: Nexus Humans AZ-900T00 Microsoft Azure Fundamentals training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the AZ-900T00 Microsoft Azure Fundamentals course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 5 Days 30 CPD hours This course is intended for This course is designed for people who are seeking to launch a career in cybersecurity. Overview Assess the security posture of an enterprise environment and recommend and implement appropriate security solutions; Monitor and secure hybrid environments, including cloud, mobile, and IoT; Operate with an awareness of applicable laws and policies, including principles of governance, risk, and compliance; Identify, analyze, and respond to security events and incidents. CompTIA Security+ is a global certification that validates the baseline skills necessary to perform core security functions and is the first security certification a candidate should earn. CompTIA Security+ establishes the core knowledge required of any cybersecurity role and provides a springboard to intermediate-level cybersecurity jobs. LESSON 1: SUMMARIZE FUNDAMENTAL SECURITY CONCEPTS * Security Concepts * Security Controls LESSON 2: COMPARE THREAT TYPES * Threat Actors * Attack Surfaces * Social Engineering LESSON 3: EXPLAIN CRYPTOGRAPHIC SOLUTIONS * Cryptographic Algorithms * Public Key Infrastructure * Cryptographic Solutions LESSON 4: IMPLEMENT IDENTITY AND ACCESS MANAGEMENT * Authentication * Authorization * Identity Management LESSON 5: SECURE ENTERPRISE NETWORK ARCHITECTURE * Enterprise Network Architecture * Network Security Appliances * Secure Communications LESSON 6: SECURE CLOUD NETWORK ARCHITECTURE * Cloud Infrastructure * Embedded Systems and Zero Trust Architecture LESSON 7: EXPLAIN RESILIENCY AND SITE SECURITY CONCEPTS * Asset Management * Redundancy Strategies * Physical Security LESSON 8: EXPLAIN VULNERABILITY MANAGEMENT * Device and OS Vulnerabilities * Application and Cloud Vulnerabilities * Vulnerability Identification Methods * Vulnerability Analysis and Remediation LESSON 9: EVALUATE NETWORK SECURITY CAPABILITIES * Network Security Baselines * Network Security Capability Enhancement LESSON 10: ASSESS ENDPOINT SECURITY CAPABILITIES * Implement Endpoint Security * Mobile Device Hardening LESSON 11: ENHANCE APPLICATION SECURITY CAPABILITIES * Application Protocol Security Baselines * Cloud and Web Application Security Concepts LESSON 12: EXPLAIN INCIDENT RESPONSE AND MONITORING CONCEPTS * Incident Response * Digital Forensics * Data Sources * Alerting and Monitoring Tools LESSON 13: ANALYZE INDICATORS OF MALICIOUS ACTIVITY * Malware Attack Indicators * Physical and Network Attack Indicators * Application Attack Indicators LESSON 14: SUMMARIZE SECURITY GOVERNANCE CONCEPTS * Policies, Standards, and Procedures * Change Management * Automation and Orchestration LESSON 15: EXPLAIN RISK MANAGEMENT PROCESSES * Risk Management Processes and Concepts * Vendor Management Concepts * Audits and Assessments LESSON 16: SUMMARIZE DATA PROTECTION AND COMPLIANCE CONCEPTS * Data Classification and Compliance * Personnel Policies ADDITIONAL COURSE DETAILS: Nexus Humans CompTIA Security Plus Certification (Exam SY0-601) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the CompTIA Security Plus Certification (Exam SY0-601) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Are you a fresher and looking to start your career as a phlebotomist or are you currently employed in the healthcare profession and looking to expand your phlebotomy skills in order to build a rewarding career in this field? Or simply want to understand the blood collection procedure and gather skills to handle and transport specimens securely. This comprehensive phlebotomy course online is ideal for you! -------------------------------------------------------------------------------- Course Highlights * You will be given ample opportunity to practise on the manikins * Face to Face Practical Training * National Occupational Standard for Obtaining Venous Blood Sample * Demonstrate appropriate infection control principles when performing training * 3 Hours of Remote Theoretical Learning * 7 Hours of Face-to-Face Training Sessions at Swindon Centre * 7 Hours of Face-to-Face Training Sessions at Bristol Centre * 1 Day of Face-to-Face Training Sessions at Birmingham Centre * 8 Hours of Face-to-Face Training Sessions at London Centre * Once confident at taking blood from the manikin you will have the opportunity to take blood from a fellow participant with consent. * Accredited by the CPD Certification * Designed by expert healthcare professionals. -------------------------------------------------------------------------------- This extensive course covers the following credentials: * Venepuncture process * Vial labelling * Blood-taking techniques * Safety protocols, * Needle safety techniques * Processing of blood samples * Prioritising patients * System of needle measurement * Maintaining the accuracy of specimen labels * Controlling and preventing infection * Techniques for preserving clinical proficiency * Legal repercussions of bad behaviour * Causes of infection and needed records * Identify the veins used for Venepuncture (Phlebotomy) * Solving issues might arise during the actual operation -------------------------------------------------------------------------------- CLASSROOM-BASED PHLEBOTOMY TRAINING COURSE To ensure effective training, our classroom-based learning is divided into two parts: Remote theoretical learning (online) For the first part of our phlebotomy course online, we provide in-depth theoretical learning which you can complete from the comfort of your home. You can go on to the practical learning portion once the coursework and assessments have been successfully completed. Face-to-face practical learning (designated London-based office, with a similar structure at Swindon, Bristol and Birmingham offices) As part of the practical training, you will receive practical demonstrations and hands-on experience to justify your role. The practical learning part is divided into two learning slots with each weighing 4 hours of time: * First 4 hours session: Through practical demonstration using a mannikins, you will be taught how to smoothly draw blood, reduce risks, and control the patient’s reaction. * Last 4 hours of sessions: You will then have the chance to draw blood from fellow participants with consent while being closely supervised. Phlebotomy | Online Course | Lead Academy - Trailer [https://www.youtube.com/watch?v=w-sckQ7K0D4] -------------------------------------------------------------------------------- WHO IS THIS PHLEBOTOMY TRAINING COURSE FOR? This phlebotomy course is primarily aimed at: * Phlebotomists * Health Visitors * Physiotherapists * Occupational Therapists * Healthcare professionals * Nurses, midwives, phramcists and doctors * Freshers looking to begin their career as a phlebotomist * Anyone looking to enhance their blood-sampling skills Whether you are a fresher looking to kickstart your career in the field of phlebotomy or a practicing healthcare looking to enhance your phlebotomy skills, this course will help you achieve your professional aspirations by all means. Entry Requirements There are no academic entry requirements for this online phlebotomy course, and it is open to students of all academic backgrounds. ENTRY REQUIREMENTS * There are no academic entry requirements for this blood taking course, and it is open to students of all academic backgrounds. * However, you are required to have a laptop/desktop/tablet or smartphone and a good internet connection. ASSESSMENT METHOD In this phlebotomy course learners will be assessed through observation. That means during the practical training you will be observed by the supervisor/trainer. Upon successful demonstration of blood sampling and blood draw, you will be awarded a CPD-accredited certificate that is accepted by thousands of professional bodies and government regulators here in the UK and around the world. We also offer face-to-face practical training for Cannulation Training [https://lead-academy.org/course/cannulation-training], Catheterisation Training, [https://lead-academy.org/course/catheterisation-training] and Advanced / Competency Phlebotomy Training [https://lead-academy.org/course/advanced-phlebotomy-training] -------------------------------------------------------------------------------- COURSE CURRICULUM Module 1: Introduction Module 2: Steps Before Withdrawing Blood (Venepuncture) Module 3: Basic Anatomy Lessons Module 4: Dos and Donts for Vein Selection Module 5: Preparation for Venepuncture Module 6: Managing Patient’s Expectations Module 7: Complications Issues during Venipuncture Module 8: Processing of Blood Samples Module 9: Conclusion -------------------------------------------------------------------------------- RECOGNISED ACCREDITATION This phlebotomy course is accredited by Continuing Professional Development (CPD). CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing the phlebotomy course, you would be a potential candidate in your respective field.

Duration 1 Days 6 CPD hours This course is intended for Stop looking for those important items, and start knowing where they are by getting organized. Developing good Organizational Skill is an investment that will provide benefits for years. To be successful means to be organized. These skills will filter through all aspects of your participants professional and personal lives. 1 - GETTING STARTED * Housekeeping Items * The Parking Lot * Workshop Objectives * Action Plans and Evaluations 2 - REMOVE THE CLUTTER * Just Do it * You Don't Have to Keep Everything * Three Boxes: Keep, Donate, and Trash * A Place for Everything and Everything in its Place * Case Study * Review Questions 3 - PRIORITIZE * Write it Down * Urgent/Important Matrix * Divide Tasks * 80/20 Rule * Case Study * Review Questions 4 - SCHEDULING YOUR TIME * Have a Master Calendar * Setting Deadlines * Remove or Limit the Time Wasters * Coping With Things Outside of Our Control * Case Study * Review Questions 5 - TO DO LISTS * Use a Day Planner * Finish What You Start * Focus on the Important * Do Quick Tasks Immediately * Case Study * Review Questions 6 - PAPER AND PAPERLESS STORAGE * Find a System that Works for You * Make it Consistent * Make it Time Sensitive * Setting up Archives * Case Study * Review Questions 7 - ORGANIZATION IN YOUR WORK AREA * Keeping Items Within Arm's Reach * Only Have Current Projects on Your Desk * Arranging Your Drawers * Organize to Match Your Workflow * Case Study * Review Questions 8 - TOOLS TO FIGHT PROCRASTINATION * Eat That Frog! * Remove Distractions * Give Yourself a Reward * Break Up large Tasks * Case Study * Review Questions 9 - ORGANIZING YOUR INBOX * Setting up Delivery Rules * Folder and Message Hierarchy * Deal with Email Right Away * Flag and Highlight Important Items * Case Study * Review Questions 10 - AVOID THE CAUSES OF DISORGANIZATION * Keeping Everything * Not Being Consistent * Not Following a Schedule * Bad Habits * Case Study * Review Questions 11 - DISCIPLINE IS THE KEY TO STAYING ORGANIZED * Stay Within Your Systems * Learn to Say No * Have Organization Be Part of Your Life * Plan for Tomorrow, Today * Case Study * Review Questions 12 - WRAPPING UP * Words from the Wise * Review of Parking Lot * Lessons Learned * Completion of Action Plans ADDITIONAL COURSE DETAILS: Nexus Humans Organizational Skills training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Organizational Skills course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

This 18 weeks Virtual Airline Cabin Crew course delivered via Zoom. Lessons scheduled for once a week, evenings from 6:30pm to 9pm. 98% Employment rate after completion of the course. -------------------------------------------------------------------------------- Virtual Airline Cabin Crew which is also known as Air Hostess, Flight Attendant and Stewardess course – Join your lesson from wherever you are.  This intensive 18 weeks Virtual Airline Cabin Crew course designed for candidates who wish to: Travel the world and be paid for it Work in a friendly, collaborative atmosphere, 5000 metres above the sea level Build a global network This glamourous and exciting job requires lots of training and energy. Behind the beautiful smile of each flight attendant, stands a highly trained and skilled person who can deal with unforeseen situations on board.  98% Employment rate after completion of the course.   How will you learn? Apart of our traditional class-based tuition, we also offer Virtual Learning courses. On our Virtual (live stream via Zoom) lessons, we provide the same quality of tuition as in the classroom. You only need a laptop, PC or tablet with either built in (or external) camera and microphone. The virtual platform is very interactive with a sense of real classroom at the Academy. You will study from the comfort of your own home and communicate with your tutor and classmates via video chat (by using your phone or computer camera) and you will receive outstanding tuition, qualification, and certification. We provide A-Z guidance starting from before and after the course. Your tutor will guide you through the online course to graduation which you will be welcome to attend. What a joy it would be to meet your tutor and classmates in real life!! You will have: According to the timetable- 1 lesson per week for 18 consecutive weeks. Exams and final exam based on which the certificate will be issued. On successful completion you will hold: Airline Cabin Crew certificate in Current Airline Training Standards and Equipment. Individual support on the journey from the course to a job placement Receive constant updates on recruitment and news from Aviation the world We will enhance your CV Full support on your job application process Gain an insight into the airline selection process and final one-to-one interview What is Flight Attendant? Flight attendant/Airline Cabin Crew/Stewardess/Air Hostess are the most visible, glamorous jobs of all airline employees. A Flight Attendant is someone whose primary duty is to ensure the safety and comfort of passengers during a flight. They are members of an aircrew team , who operate a commercial, business or even military aircraft while travelling domestically or internationally.  Flight Attendant benefits: * Getting paid for travelling the world * Lifestyle * Flexible Work Schedules * Meeting Interesting People * Free Food & Accommodation * Excellent Compensation * The uniforms * Working Environment How to become successful Flight Attendant job candidate? [https://waterlooacademy.co.uk/airline-cabin-crew-course-career-progression-with-london-waterloo-academy/]Our Aviation Team understands each candidate who wish to become Airline Cabin Crew or start a career in Aviation. Airline companies look for individuals who share their values and can act as ambassadors for the company’s brand. Cabin Crew are the face of the airline company which means they deliver a fantastic service that makes airline world famous. Airline companies prefer candidates with knowledge of Cabin Crew role. Airline companies have selection day or online tests as a first stage of recruitment, after which, they will take a closer look at applicants CV, skills and experience. If you completed Airline Cabin Crew course, your application will stand out and you can get an offer from the first round.  Student – Cabin Crew Flying Support Group As a market leading Airline Cabin Crew Training Company with a wealth of experience in Aviation and recruitment, we constantly upgrading our course and going extra nautical mile to guide and support all our students to ensure they can reach their goals. Graduates who are already flying, offer their full support to us and new students. They share an insight of the airline they already fly with, and help new students through the process of joining them at that airline. It gives a flying start to a career to new learners.  Why London Waterloo Academy? [https://waterlooacademy.co.uk/airline-cabin-crew-course-career-progression-with-london-waterloo-academy/] * Top Airline Cabin Crew course provider in London * 98% Employment rate after completion of the course * With years of experience in Airline Cabin Crew industry, London Waterloo Academy has been recognised by major TV, radio channels who have invited our Aviation Team for expert advice or interview. * We are recognised by major airline companies in Europe and overseas who have approached London Waterloo Academy to deliver internal cabin crew training, corporate training and to recruit our graduates as a result of their high qualification standards and knowledge. * Our graduates are now flying with Etihad, Saudi Air, Hainan Airlines, Small Planet, British Airways, Qatar, EasyJet, Thomas Cook, Ryanair, Cubana de Aviación, Air France,Titan, Norwegian B737 Short Haul and many more. * The vast global experience of our instructors * This course has been developed in accordance with EASA PART-CC   Working together – Starting a new career isn’t easy and often it can seem like a lonely and impossible process. Our Aviation Department stays behind each learner, supporting every step of the way, we give you all the tools, skills and assistance you need to succeed. Our success, built on the success of our students and a long list of graduates with successful stories. Course Entry Requirements: English Language at B2 (CEFR) level or above. There are no other special requirements for this Airline Cabin Crew course. We will teach you from scratch and support after the course when applying for the job. This course has been developed for all candidates, independent of their background, wishing to start a new career.  Dates (choose one for your  course): 14 March 2024 – 11 July 2024, Thursday classes 10 June 2024 – 7 October 2024, Monday classes 17 September 2024 – 14 January 2025, Tuesday classes 18 November 2024 – 17 March 2025, Monday classes Course duration – 18 weeks Classes – once a week Lesson Time – 6:30pm to 9pm – GMT (London time) Course fee – £529 (we offer flexible payment plan and accept weekly instalments) Registration fee – £300  (includes: examination,  Airline Cabin Crew certificate in Current Airline Training Standards and Equipment)