10 Climate courses in Nottingham

Join a Climate Fresk Climate science workshop to learn about the causes and effects of climate change through a fun and collaborative experience.

Based on our extensive work and experience with leaders, both in the private and public sectors, this ILM Level 5 Coaching and Mentoring programme has been designed to develop the capability of leaders to positively impact the performance of individuals and teams. We are experts at unlocking peak performance. Coaching and mentoring improves relationships, performance and engagement. This programme has been created to sharpen a leader's skills - enabling them to balance control, commitment and empowerment through productive conversations with individuals and teams. Scroll down to find out more about this ILM Level 5 qualification, or use the buttons below to jump straight to the scheduled course dates and prices. All of our ILM Programmes are provided in partnership with The BCF Group, which is the ILM Approved Centre we deliver under. -------------------------------------------------------------------------------- COURSE SYLLABUS The syllabus of the ILM Level 5 Qualification in Business Coaching and Mentoring is comprised of six modules, covering the following: MODULE ONE INTRODUCTION * 1.1) Explore the myths * 1.2) What is coaching and mentoring? * 1.3) What is business coaching? * 1.4) Thoughts and perceptions * 1.5) 7 competencies of a coach * 1.6) Definitions - Mentoring / Consulting / Coaching / Therapy / Counseling MODULE TWO MODELS AND PRACTICE * 2.1) The Wheel of Life * 2.2) Johari's Window * 2.3) KASH - Knowledge, Attitude, Skills, Habits of an effective coach * 2.4) STAR / GROW model * 2.5) Effective use of Paradigm cards * 2.6) Practice and feedback MODULE THREE BUILDING THE RELATIONSHIP * 3.1) Self-management * 3.2) How motivation works * 3.3) Personality & behavioural traits * 3.4) Rapport and trust MODULE FOUR COMMUNICATION AND PRACTICE * 4.1) Non-verbal communication * 4.2) Effective communication * 4.3) Questioning through 2nd/3rd/4th level questioning * 4.4) Building a bank of coaching questions * 4.5) Practice and feedback MODULE FIVE STRUCTURE * 5.1) Introduction * 5.2) The coaching cycle * 5.3) How to give feedback * 5.4) The COMET model * 5.5) Executive coaching * 5.6) Psychometrics * 5.7) Closing the coaching session MODULE SIX WELL-FORMED OUTCOMES * 6.1) Challenge and focus steps * 6.2) Coaching goals * 6.3) Establishing the gap analysis * 6.4) Using diagnostic tools * 6.5) SMART objectives * 6.6) Designing & planning focus steps * 6.7) Gaining commitment * 6.8) Practice and feedback -------------------------------------------------------------------------------- WHO IS IT FOR? Business coaching is the skill to have in today's rapidly changing business climate. People and team development through business coaching is fast, efficient and cost effective, and will get you measurable results. The ILM Level 5 Qualifications in Business Coaching and Mentoring are highly accessible and have been designed for all tiers of director, management and supervisory level, or indeed anyone involved in people development. With a business-relevant, tried-and-tested approach, we encourage participants to bring live business issues and case histories with them on the course. -------------------------------------------------------------------------------- ACCREDITATION Upon completion of this programme all attendees will receive the 'ILM Endorsed Programme in Business Coaching & Mentoring' certificate. Participants will also be eligible to receive ILM letters after their name; either AMInstLM (Affiliate/Associate Member Institute Leadership & Management) or MInstLM (Member Institute Leadership & Management). As with all ILM Accredited Programmes, participants will need to complete the post-programme activity in order to achieve their full 'ILM Level 5 Certificate in Coaching and Mentoring in Management' certificate. These elements have been designed in order to show to the Institute of Leadership and Management (ILM) that you are able to put the skills and techniques learned on the programme into practice. Full support and guidance is provided for completing these final elements. -------------------------------------------------------------------------------- REQUIRED ACTIVITIES PRE-COURSE We ask you to come prepared with issues which you are currently experiencing that you would be happy to discuss and be coached on. We also send out a short document containing questions and exercises which will help our coaches understand you better and work with you in order to receive the best training. POST-COURSE To achieve this ILM qualification, participants will have to complete the following post-course activities: 3 x work-based assignments need to be completed within 1 year from attendance and registration. Embedded in the assignments, the Certificate will require delegates to complete 18 hours of coaching or mentoring activity with 2-3 people. The Diploma will require delegates to complete 54 hours of coaching or mentoring with 4-9 people. Tutor guided learning will take on the format of book and video reviews with ongoing tutor guidance and support via phone, Skype or face-to-face. Optional: Self-initiated 2 x 45 min executive coaching sessions per delegate to offer a coaching best practice view. -------------------------------------------------------------------------------- COURSE MATERIAL Each participant will be issued with a workbook to assist them both during and after the course, which will contain information, guidance and forms to assist with the coaching sessions. Participants will also complete a Paradigm psychometric report [https://www.dicksontraining.com/paradigm-psychometrics/index.php] and receive a year's membership with the Institute of Leadership & Management (ILM). -------------------------------------------------------------------------------- IN-HOUSE & CLASSROOM COURSES AVAILABLE ONLINE We have developed an alternative to traditional face-to-face training that continues to provide a full learning experience, and allows delegates to learn effectively whilst self-isolating from home. This is how it looks: Delegates booked on Classroom and In-House courses will continue to have access to their trainer online throughout the days that the course is booked to run. Prior to a delegate's course start date, they will be enrolled on our e-learning platform (in partnership with BCF Group [https://www.thebcfgroup.co.uk/business-coaching/ilm-level-5-business-coaching-and-mentoring.php]) for the course they are booked on to. They will also be given contact information for their trainer, and details of how to access the online workshops. Delegates will not require any special IT equipment. A desktop computer, laptop, tablet, or a mobile phone with internet and audio capability is all that is required. Delegates taking ILM Qualifications will then proceed to the book review, video review and work based assignments with 12 months tutor support as appropriate, and in line with our previous arrangements. We hope you agree that this blended learning experience represents the safest way to continue supporting our clients and delegates during the Coronavirus disruption. -------------------------------------------------------------------------------- SCHEDULED COURSES CLASSROOM COURSE - NOTTINGHAM (NG12 4DG) Classroom training courses enable you to benefit from having the tutor and other delegates right there in the room with you. Face-to-face training sessions are one of the best ways to learn, as it is easy to ask questions and have group discussions. In addition to the 2 days in the classroom, delegates will need to undertake self-directed learning and 3 work-based assignments. As a guide, this is estimated to take 3 hours per week for 12 months. Diploma: £2,195 + vat | Certificate: £1,895 + vat * 03-04 October 2023 * 22-23 February 2024 CLASSROOM COURSE - READING (RG41 5QS) Classroom training courses enable you to benefit from having the tutor and other delegates right there in the room with you. Face-to-face training sessions are one of the best ways to learn, as it is easy to ask questions and have group discussions. In addition to the 2 days in the classroom, delegates will need to undertake self-directed learning and 3 work-based assignments. As a guide, this is estimated to take 3 hours per week for 12 months. Diploma: £2,195 + vat | Certificate: £1,895 + vat * 14-15 September 2023 * 14-15 December 2023 * 14-15 March 2024 ZOOM™ COURSE Attending a course via Zoom videoconferencing gives you all of the benefits of classroom training without the need to leave your home or office. You still benefit from a real tutor facilitating the programme, and the content is exactly the same. The only difference is that we split the course into four half-day sessions to make it easier on your eyes! Diploma: £1,795 + vat | Certificate: £1,495 + vat * September 2023 - 25th Sep (morning), 25th Sep (afternoon), 26th Sep (morning), 26th Sep (afternoon) * November 2023 - 6th Nov (morning), 6th Nov (afternoon), 7th Nov (morning), 7th Nov (afternoon) * January 2024 - 11th Jan (morning), 11th Jan (afternoon), 12th Jan (morning), 12th Jan (afternoon) * March 2024 - 11th Mar (morning), 11th Mar (afternoon), 12th Mar (morning), 12th Mar (afternoon) * May 2024 - 14th May (morning), 14th May (afternoon), 15th May (morning), 15th May (afternoon) * July 2024 - 9th Jul (morning), 9th Jul (afternoon), 10th Jul (morning), 10th Jul (afternoon -------------------------------------------------------------------------------- DICKSON TRAINING LTD Founded in 1985 in Yorkshire, we have built an impressive and loyal client base. Our partnerships are built by consistently delivering outstanding development solutions and working in close collaboration with our clients, resulting in us becoming a leading UK and international training provider.

Join a Biodiversity collage workshop to learn about the biodiversity crisis and how to tackle it.

In-house training courses on electric and hydrogen vehicle technologies, charging infrastructure and how they work.

How purposeful, high quality feedback can be used effectively to drive progress.

ABOUT THIS TRAINING Decarbonization of the Upstream Oil & Gas sector has previously been based on inter-fuel competition. Market actions were seen as the most effective method for reducing the level of emissions.  However, the pace of decarbonization is now being led by government policy acting in concert with a coalition of stakeholders such as investors and consumers. The primary focus of this pathway is on the management of carbon emissions to both mitigate and adapt to climate change. Some energy analysts have forecast that global production of oil and natural gas will have to decline annually by 4 to 6 percent in order to meet the global target of Net Zero Emissions by 2050. Oil and gas producers face a difficult challenge in deciding upon the strategy and measures that will best achieve targets set for them while maintaining supply, attracting investments and accessing markets. This 2-day training course will provide participants with an understanding of the strategies and measures for decarbonizing the Upstream Oil and Gas sector within the framework of measures implemented by individual governments through their respective commitments to reduce emissions to achieve their National Determined Contribution under the Paris Agreement. This course offers a unique opportunity to understand the rapidly increasing issues confronting the industry as well as the options for the management of carbon emissions to comply with corporate as well as national policies and the implementation of measures for controlling, reporting and verification. Training Objectives Upon completion of this course, participants will be better equipped to participate in the implementation of measures for the management of carbon emissions in the following areas: * Implementation of measures for reducing carbon emissions * Establishing systems for monitoring and reporting carbon emissions * Evaluating the commerciality of discoveries * Reviewing and strategizing future field development plans * Meeting Environmental Obligations Target Audience This course has been specifically designed for professionals involved in the international oil and gas industry, whether employed a field operator, national oil company, or government. It offers a unique opportunity to rapidly increase your understanding of the issues confronting the industry as well as the options for the management of carbon emissions to comply with corporate as well as national policies and the implementation of measures for controlling, reporting and verification. Staff with the following roles will find this course particularly useful: * Corporate Planners * Project Engineers * Financial Analysts * Environmental Specialists * Legal Advisors * Regulatory & Compliance Officers Course Level * Basic or Foundation Trainer Your expert course leader is an international legal expert in petroleum law who has been listed in the Guide to the World's Leading Energy and Natural Resources Lawyers. In his thirty years of practice, he has been the lead negotiator and acquisitions advisor for oil and gas companies in the US and the Asia-Pacific. These transactions have included both upstream (licences and leases) and downstream (refineries and pipelines) assets. He has been appointed as Distinguished Visiting Professor in Oil and Gas at the University of Wyoming and Honorary Professor at the Centre for Energy, Petroleum & Mineral Law & Policy (CEPMLP) at Dundee University. POST TRAINING COACHING SUPPORT (OPTIONAL) To further optimise your learning experience from our courses, we also offer individualized 'One to One' coaching support for 2 hours post training. We can help improve your competence in your chosen area of interest, based on your learning needs and available hours. This is a great opportunity to improve your capability and confidence in a particular area of expertise. It will be delivered over a secure video conference call by one of our senior trainers. They will work with you to create a tailor-made coaching program that will help you achieve your goals faster. Request for further information post training support and fees applicable Accreditions And Affliations

ABOUT THIS TRAINING COURSE More energy companies today are setting ambitious net-zero targets and are expected to pour billions into the voluntary carbon offset market by the end of this decade. To get to net zero emissions, companies will need to balance emissions with nature and technology-based offsets. Markets are the best tool for connecting carbon sources and sinks. Many countries will not have enough supply inside their borders and will need to co-operate with those who have extra greenhouse gas removal potential. The energy industry is in search of effective climate tools as pressure mounts from investors and consumers for more progress on fighting rising emissions. Corporations fighting to cut their carbon footprint have for years focused on internal reduction measures. Many are now adding to that effort by turning to carbon credits, a process made easier as verification and registration tools mature. One particular category of carbon offsets leads the way: high-quality, nature-based carbon credits. These represent the largest category of carbon credit projects in the voluntary carbon market, comprising nearly half of credits issued. Public concern about this practice focused on the additionality, leakage, and integrity of carbon offsets that are created through reforestation, land preservation, carbon capture and other projects. Lack of standardization and government regulation has also increased uncertainty for all participants in carbon markets, creating risks for developers of credit-generating projects and offset purchasers. Demand for higher-quality offsets will value projects that were subjected to due diligence and rely upon reputable third-party verification. Companies purchasing offsets generated by permanent and quantifiable projects will therefore be in the best position moving forward. In this highly interactive training course, your course instructor will guide you through the latest developments and best procurement practices to successfully operate in the voluntary carbon market. Training Objectives At the end of this course, the participants will be able to: * Discover the current state of the carbon economy * Gain insights into the voluntary carbon market * Learn about the different type carbon credits available * Examine how companies can reach net zero target by using carbon offsets * Uncover best practices in carbon credit procurement strategy * Learn the pricing dynamics carbon credits * Examine how to identify and ensure high quality credits * Obtain key learning from flawed carbon offset projects Target Audience This course is intended for: * Energy transition team leaders * Carbon credit procurement professionals * ESG strategy team leaders * Finance and accounting professionals * Low carbon business analysts or economists * Corporate business sustainability professionals * Legal, compliance and regulatory professionals * Carbon trading professionals Course Level * Intermediate Trainer Your expert course leader is a skilled and accomplished professional with over 25 years of extensive C-level experience in the energy markets worldwide. He has a strong expertise in all the aspects of (energy) commodity markets, international sales, marketing of services, derivatives trading, staff training and risk management within dynamic and high-pressure environments. He received a Master's degree in Law from the University of Utrecht in 1987. He started his career at the NLKKAS, the Clearing House of the Commodity Futures Exchange in Amsterdam. After working for the NLKKAS for five years, he was appointed as Member of the Management Board of the Agricultural Futures Exchange (ATA) in Amsterdam at the age of 31. While working for the Clearing House and exchange, he became an expert in all the aspects of trading and risk management of commodities. In 1997, he founded his own specialist-consulting firm that provides strategic advice about (energy) commodity markets, trading and risk management. He has advised government agencies such as the European Commission, investment banks, major utilities and commodity trading companies and various energy exchanges and market places in Europe, CEE countries, North America and Asia. Some of the issues he has advised on are the development and implementation of a Risk Management Framework, investment strategies, trading and hedging strategies, initiation of Power Exchanges (APX) and other trading platforms, the set-up of (OTC) Clearing facilities, and feasibility and market studies like for the Oil, LNG and the Carbon Market. The latest additions are (Corporate) PPAs and Artificial Intelligence for energy firms. He has given numerous seminars, workshops and (in-house) training sessions about both the physical and financial trading and risk management of commodity and carbon products. The courses have been given to companies all over the world, in countries like Japan, Singapore, Thailand, United Kingdom, Germany, Poland, Slovenia, Czech Republic, Malaysia, China, India, Belgium and the Netherlands. He has published several articles in specialist magazines such as Commodities Now and Energy Risk and he is the co-author of a book called A Guide to Emissions Trading: Risk Management and Business Implications published by Risk Books in 2004. POST TRAINING COACHING SUPPORT (OPTIONAL) To further optimise your learning experience from our courses, we also offer individualized 'One to One' coaching support for 2 hours post training. We can help improve your competence in your chosen area of interest, based on your learning needs and available hours. This is a great opportunity to improve your capability and confidence in a particular area of expertise. It will be delivered over a secure video conference call by one of our senior trainers. They will work with you to create a tailor-made coaching program that will help you achieve your goals faster. Request for further information post training support and fees applicable Accreditions And Affliations

ABOUT THIS VIRTUAL INSTRUCTOR LED TRAINING (VILT) Governments, regulators and energy companies are pursuing CO2 storage technologies to meet their net-zero carbon commitments as well as targets set by the international Paris Agreement on climate change. For successfully executing Carbon Capture & Storage (CCS) projects, various technical, operational, economic and environmental risks and associated stakeholders need to be managed. In this 5 half-day Virtual Instructor Led Training (VILT) course, the methods for managing risk in CCS projects are addressed with a focus on CO2 injection and storage. The VILT course will also demonstrate how to assess storage capacity of a potential CO2 storage reservoir, model framing techniques, and well injectivity issues related to CO2 injection. The potential leak paths will be discussed such as reservoir seals, leakage along faults and aspects of well integrity. In the VILT course, the design of a monitoring programme will also be discussed. The VILT course will be supported by various case studies. This VILT course will cover the following modules: 1. CCS projects in an international context 2. Site selection and site characterization 3. Storage capacity assessment 4. Injectivity assessment 5. Containment assessment 6. Measurement, monitoring & verification Training Objectives On completion of this VILT course, participants will be able to: * Uncover the functions and associated components required to capture, transport and store CO2 in subsurface aquifers and (depleted) hydrocarbon reservoirs * Find a systematic and integrated approach to risk identification and assessment for CO2 storage projects (maturation) * Appreciate the requirements (physics modelling) and uncertainties to assess the CO2 storage capacity of a selected site. * Understand the challenges, data and methods to assess CO2 well injectivity and well integrity * Identify the leakage pathways of a selected storage site, and understand the assessment methods and associated uncertainties * Learn how to design a monitoring program Target Audience This VILT course is intended for all surface and subsurface engineers such as facility engineers, geologists, geophysicists, reservoir engineers, petrophysicists, production technologists/engineers, well engineers and geomechanical specialists. Also, (sub)surface team leads, project managers, business opportunity managers, decision executives, and technical risk assessment & assurance specialists will benefit from this VILT course as it provides a common framework and workflow to develop a CCS project. For each class, it is highly recommended that a mix of disciplines mentioned above are represented to facilitate discussions from different perspectives. Course Level * Basic or Foundation Training Methods This VILT course is built around cases in which teams work to identify and assess CO2 storage site issues using a systematic thought approach in this course. In addition, exercises are used to practise the aspects of the CCS risk assessment process. The VILT course provides a venue for discussion and sharing of good practices as well as opportunities to practise multi-discipline co-operation and facilitation. Participants are encouraged to bring their own work issues and challenges and seek advice from the expert course leaders and other participants about all aspects of CCS. This VILT course will be delivered online in 5 half-day sessions comprising 4 hours per day, with 2 breaks of 10 minutes per day. Trainer Trainer 1: Your expert course leader has more than 36 years of experience in the oil & gas industry with Shell. He gained broad experience in petroleum engineering, with expertise in integrated production systems from subsurface, wells and surface. He has had assignments in Production Technology, R&D, Production Chemistry, Rock Mechanics and Reservoir Engineering cEOR, with a proven track record in technology screening, development and deployment, field development planning, conceptual well design and Production System Optimization (PSO) of gas and oil fields as well as preparing Well, Reservoir & Facility Management (WRFM) strategies and plans. He had also worked on assignments in NAM and did fieldwork in Oman, Gabon and Shell Nigeria. He is a skilled workshop facilitator. He discovered his passion for teaching following an assignment in Shell Learning. During his time in Shell, he developed and taught technical courses to Shell professionals via blended learning. Trainer 2: Your second expert course leader has over 30 years of experience identifying, assessing and mitigating technical risks with Shell. The main focal point of his experience is in subsurface and Geomechanical risks. He is the the founding father of various innovations in how we assess risks by tool development (for bore hole stability, 3D geomechanical field evaluations and probabilistic assessment). He also developed an eye for people motivation, change management and facilitation. He was also responsible for the Geomechanical competence framework, and associated virtual and classroom training programme in Shell for 10 years. Trainer 3: Your third expert course leader has more than 30 years of experience in Shell, focusing on research and development in drilling and offshore systems. His areas of expertise is in project management, finance, business planning, investment, development studies and economics models. In 2021, he worked on a project that looked into the economic evaluation of P18A field complex for CO2 storage. He has an MSc in Mechanical Engineering (M.E.) TU Delft Netherlands (Hons) and a baccalaureate from Erasmus University Rotterdam. POST TRAINING COACHING SUPPORT (OPTIONAL) To further optimise your learning experience from our courses, we also offer individualized 'One to One' coaching support for 2 hours post training. We can help improve your competence in your chosen area of interest, based on your learning needs and available hours. This is a great opportunity to improve your capability and confidence in a particular area of expertise. It will be delivered over a secure video conference call by one of our senior trainers. They will work with you to create a tailor-made coaching program that will help you achieve your goals faster. Request for further information about post training coaching support and fees applicable for this. Accreditions And Affliations

ABOUT THIS VIRTUAL INSTRUCTOR LED TRAINING (VILT) This 3 half-day Virtual Instructor Led Training (VILT) course highlights the impact of the introduction of renewable energy, digital technologies and new operational flexibility solutions in the electricity trading market. These advancements facilitate unique opportunities and challenges for cross border trading of electricity. Most countries in Asia, have designed their own portfolio of climate actions with an accelerated penetration of renewable energy (or by importing renewable energy into their local grids). These changes are taking place at unprecedented speed and add further complexity to the operation of electricity trading markets, while presenting new opportunities. The Asian market, can tap into its vast potential of solar, wind and geothermal energy sources. A global, unified vision is emerging to support each of countries' energy needs and decarbonization goals. This VILT course will highlight priorities of each country to achieve its energy goals. The main operational flexibilities of each type of renewable resource are discussed in detail. The course also discusses the main components of Power Purchase Agreements and advancements in digitalization and how digital technologies can influence the energy market and cross border electricity trading. Key Takeaways: 1. New Energy Market Design 2. Cross Border Trading 3. PPAs Mechanisms and Examples of PPAs 4. The Increased Penetration of Renewable Resources in the Power Systems and How It Stimulates Cross Border Trading 5. How Digital Innovation Drives Energy Markets and Cross Border Trading Training Objectives Upon completion of this VILT course, participants will be able to: * Be familiar with the global vision of One Sun, One World, One Grid * Understand the major trends reshaping the energy markets * Learn how innovative digital technologies change the energy markets * Understand why sustainable energy markets require a tighter coordination between transmission and distribution system operators * Engage with each other to design the energy market of the future Target Audience This VILT course will benefit policy makers and regulators from energy agencies, transmission companies and utilities as well as power system engineers and power system operators from control centre and ISO. Training Methods The VILT will be delivered online in 3 half-day sessions comprising 4 hours per day, including time for lectures, discussion, quizzes and short classroom exercises. Course Duration: 3 half-day sessions, 4 hours per session (12 hours in total). Trainer Your expert course leader is a Utility Executive with extensive global experience in power system operation and planning, energy markets, enterprise risk and regulatory oversight. She consults on energy markets integrating renewable resources from planning to operation. She led complex projects in operations and conducted long term planning studies to support planning and operational reliability standards. Specializing in Smart Grids, Operational flexibilities, Renewable generation, Reliability, Financial Engineering, Energy Markets and Power System Integration, she was recently engaged by the Inter-American Development Bank/MHI in Guyana. She was the Operations Expert in the regulatory assessment in Oman. She is a registered member of the Professional Engineers of Ontario, Canada. She is also a contributing member to the IEEE Standards Association, WG Blockchain P2418.5. With over 25 years with Ontario Power Generation (Revenue $1.2 Billion CAD, I/S 16 GW), she served as Canadian representative in CIGRE, committee member in NSERC (Natural Sciences and Engineering Research Council of Canada), and Senior Member IEEE and Elsevier since the 90ties. Our key expert chaired international conferences, lectured on several continents, published a book on Reliability and Security of Nuclear Power Plants, contributed to IEEE and PMAPS and published in the Ontario Journal for Public Policy, Canada. She delivered seminars organized by the Power Engineering Society, IEEE plus seminars to power companies worldwide, including Oman, Thailand, Saudi Arabia, Malaysia, Indonesia, Portugal, South Africa, Japan, Romania, and Guyana. Our Key expert delivered over 60 specialized seminars to executives and engineers from Canada, Europe, South and North America, Middle East, South East Asia and Japan. Few examples are: * Modern Power System in Digital Utilities - The Energy Commission, Malaysia and utilities in the Middle East, GCCIA, June 2020 * Assessment of OETC Control Centre, Oman, December 2019 * Demand Side management, Load Forecasting in a Smart Grid, Oman, 2019 * Renewable Resources in a Smart Grid (Malaysia, Thailand, Indonesia, GCCIA, Saudi Arabia) * The Modern Power System: Impact of the Power Electronics on the Power System * The Digital Utility, AI and Blockchain * Smart Grid and Reliability of Distribution Systems, Cyme, Montreal, Canada * Economic Dispatch in the context of an Energy Market (TNB, Sarawak Energy, Malaysia) * Energy Markets, Risk Assessment and Financial Management, PES, IEEE: Chicago, San Francisco, New York, Portugal, South Africa, Japan. Provided training at CEO and CRO level. * Enterprise Risk methodology, EDP, Portugal * Energy Markets: Saudi Electricity Company, Tenaga National Berhad, Malaysia * Reliability Centre Maintenance (South East Asia, Saudi Electricity Company, KSA) * EUSN, ENERGY & UTILITIES SECTOR NETWORK, Government of Canada, 2016 * Connected+, IOT, Toronto, Canada September 2016 and 2015 * Smart Grid, Smart Home HomeConnect, Toronto, Canada November 2014 * Wind Power: a Cautionary Tale, Ontario Centre for Public Policy, 2010 POST TRAINING COACHING SUPPORT (OPTIONAL) To further optimise your learning experience from our courses, we also offer individualized 'One to One' coaching support for 2 hours post training. We can help improve your competence in your chosen area of interest, based on your learning needs and available hours. This is a great opportunity to improve your capability and confidence in a particular area of expertise. It will be delivered over a secure video conference call by one of our senior trainers. They will work with you to create a tailor-made coaching program that will help you achieve your goals faster. Request for further information about post training coaching support and fees applicable for this. Accreditions And Affliations

How to protect your cash flow In the current economic climate more and more companies are finding that their customers are taking longer to pay - or are not even paying at all. As cash flow is key to the survival of any business, effective debt collection tactics are vital for all businesses. This workshop concentrates on the telephone skills and techniques you can use to achieve the most positive outcome in any debt collection situation - payment of money owed, as soon as possible, whilst keeping the collection cost as low as possible. The course will help you: * Understand your debtors and communicate with them accordingly * Develop a strategy for more effective debt collection * Make every call count * Handle difficult calls * Reduce the amount of time you need to spend on chasing payment * Increase your collection rates 1 THE DEBT COLLECTION PROCESS * Understanding the reasons behind payment default * Looking at the debt situation from the customer's point of view * Developing a strategy for effective debt collection 2 ADVANCED TELEPHONE COMMUNICATION SKILLS * Techniques for speaking to the person responsible for paying the debt * How to gain the customer's trust when discussing debt * Telephone collection skills best practice * Key phrases that keep the conversation positive and open 3 QUESTIONING AND LISTENING SKILLS FOR GATHERING INFORMATION * Different types of question * Using high-gain questions to uncover key information * Active listening that will help you understand what customers are really saying * Leading with examples and high-impact questions * Summarising and restating 4 OVERCOMING OBJECTIONS AND EXCUSES * Identifying objections * Preparing suitable responses * Probing objections and ways to overcome them 5 GAINING COMMITMENT AND ENDING THE CALL * Learn how to negotiate an agreement to suit both parties * Summarising actions for you and the customer * Ending the call professionally 6 DEALING WITH DIFFICULT AND CHALLENGING SITUATIONS * Understand different personality types * The correct way to respond to an upset customer * Ways to calm angry customers (and handle verbal attacks) 7 ACTION PLANS * Course summary and presentation of action plans