615 Business Development Manager courses

Need skills for the ultimate customer satisfaction? Want to recognise and appreciate returning consumers, build relationships with local clients, and use your product knowledge to be the best man out there? Then look no further because our comprehensive Customer Service, Sales and Marketing course is here to help you break all the barriers! Ignite your dynamic career and strengthen your deep insight knowledge by signing up for Customer Service, Sales and Marketing. This Customer Service is the ideal approach for you to obtain a thorough understanding and knowledge of the subject. 5 FREE Courses with this Customer Service, Sales and Marketing course are: * Course 01: Communication Skills * Course 02: Sales and Marketing * Course 03: Podcasting Fundamentals * Course 04: Growth Hacking * Course 05: Conflict Management What will make you stand out? On completion of this online Customer Service, Sales and Marketing course, you will gain: * CPD QS Accredited * After successfully completing the Customer Service, Sales and Marketing Course, you will receive a FREE PDF Certificate as evidence of your newly acquired abilities. * Lifetime access to the whole collection of learning materials. * The online test with immediate results * You can study and complete the course at your own pace. We are concerned about the progression of your career. Therefore, after conducting extensive studies and consulting with experienced personnel, we formulated this outstanding course to improve your pertinent skills. In this easy-to-digest Customer Service, Sales and Marketing course, you will get exclusive training, which will enable you to stand out in this competitive market. However, the Customer Service, Sales and Marketing course covers all of the recent materials in order to keep you up to date with the job market and make you a good fit for your career. This top-notch course curriculum comprises basic to advanced levels of modules that will increase your skillsets. Progression: You can further enrol in - * Level 2 Certificate in Principles of Customer Service * Level 2 Certificate in Customer Service (RQF) * Level 3 Diploma in Customer Service (RQF) * Certificate in Know Your Customer & Customer Due Diligence * Level 3 Diploma for Customer Service Skills (RQF) * Level 1 Award in Customer Service (RQF) * Level 1 Certificate in Customer Service (RQF) * Level 2 Award in Customer Service (RQF) * Level 2 Diploma in Customer Service (RQF) * Level 2 NVQ Certificate in Customer Service (RQF) * Level 3 Certificate in Principles of Customer Service The substantial Customer Service, Sales and Marketing is designed to help you demonstrate the preliminary to in-depth level of learning regarding this topic. Furthermore, as you proceed through the modules of this Customer Service course, you will discover the fundamentals of Customer Service, Sales and Marketing and explore the key topics. CPD 60 CPD hours / points Accredited by CPD Quality Standards MODULE 01: WHO WE ARE AND WHAT WE DO 09:39 * 1: Who We Are and What We Do Preview 09:39 MODULE 02: ESTABLISHING YOUR ATTITUDE 10:26 * 2: Establishing Your Attitude 10:26 MODULE 03: IDENTIFYING AND ADDRESSING CUSTOMER NEEDS 09:43 * 3: Identifying and Addressing Customer Needs 09:43 MODULE 04: GENERATING RETURN BUSINESS 08:40 * 4: Generating Return Business 08:40 MODULE 05: IN-PERSON CUSTOMER SERVICE 06:59 * 5: In-Person Customer Service 06:59 MODULE 06: GIVING CUSTOMER SERVICE OVER THE PHONE 08:10 * 6: Giving Customer Service over the Phone 08:10 MODULE 07: PROVIDING ELECTRONIC CUSTOMER SERVICE 06:59 * 7: Providing Electronic Customer Service 06:59 MODULE 08: RECOVERING DIFFICULT CUSTOMERS 08:01 * 8: Recovering Difficult Customers 08:01 MODULE 09: UNDERSTANDING WHEN TO ESCALATE 06:58 * 9: Understanding When to Escalate 06:58 FREE COURSE 01 : COMMUNICATION SKILLS 13:13 * 10: Communication Skills 13:13 FREE COURSE 02: SALES AND MARKETING 16:44 * 11: Sales & Marketing 16:44 FREE COURSE 03: PODCASTING FUNDAMENTALS 12:13 * 12: Podcasting Fundamentals 12:13 FREE COURSE 04: GROWTH HACKING 12:35 * 13: Growth Hacking 12:35 FREE COURSE 05: CONFLICT MANAGEMENT 08:01 * 14: Conflict Management 08:01 SHARE YOUR FEEDBACK 01:00 * 15: Leave a review 01:00 PDF ASSIGNMENT (OPTIONAL) - CUSTOMER SERVICE 03:00 * 16: Assignment On Customer Service 03:00 PDF GET YOUR CPD QUALITY STANDARD CERTIFICATE (OPTIONAL) 01:00 * 17: CPD Quality Standard Certificate 01:00 PDF THANK YOU FOR BEING A PART OF THIS COURSE! WE'D APPRECIATE YOUR FEEDBACK 01:00 * 18: Please leave a review 01:00 PDF WHO IS THIS COURSE FOR? Is This Customer Service, Sales and Marketing Course the Right Option for You? This Customer Service course is recommended for anyone who is interested in learning more about this topic. You'll learn the fundamental ideas and gain a comprehensive understanding of the topic by taking this course. REQUIREMENTS Without any formal requirements, you can delightfully enrol in this Customer Service, Sales and Marketing course. CAREER PATH By completing this comprehensive Customer Service, Sales and Marketing course, you can pick any one of the following career paths: * Customer Service Manager * Customer Service Assistant * Corporate Communications Specialist * Sales Assistant * Sales Account Manager * Customer Relationship Management (CRM) * Executive * Business Development Representative CERTIFICATES CPD QUALITY STANDARD CERTIFICATE Digital certificate - £4.99 CPD QUALITY STANDARD HARDCOPY CERTIFICATE (FREE UK DELIVERY) Hard copy certificate - £9.99 Hardcopy Transcript: £9.99

In today's dynamic world, life coaching has emerged as a beacon of transformation and growth. As individuals grapple with personal and professional challenges, the expertise of a proficient life coach is increasingly sought-after. Our comprehensive "Life Coaching, Career Development & Management Skills Diploma" is designed to harness this demand, equipping you with a spectrum of skills to facilitate impactful change. Delve deep into the fundamental principles of life coaching, fostering genuine coach-client relationships and boosting self-awareness. The curriculum seamlessly integrates spiritual coaching, personal skills mastery, and an in-depth focus on financial well-being. Whether you're igniting passion, addressing core beliefs, or ensuring ethical coaching practices, this course is your gateway to a fulfilling career in life coaching. Shape futures, nurture aspirations, and etch success stories, one session at a time. Learning outcomes: Upon successful completion of the "Life Coaching, Career Development & Management Skills Diploma", learners will be able to: * Understand Life Coaching: Comprehend and apply fundamental life coaching principles. * Apply Techniques: Utilise advanced life coaching models and methodologies. * Build Relationships: Enhance and sustain enriching coach-client interactions. * Use Emotional Intelligence: Leverage emotional intelligence in life coaching. * Manage Finances: Provide insightful financial management advice. * Ensure Ethical Practice: Uphold and advocate ethical practices in life coaching. What will make you stand out? On completion of this online course, you will gain: * CPD QS Accredited * After successfully completing the life coaching Course, you will receive a FREE PDF Certificate as evidence of your newly acquired abilities. * Lifetime access to the whole collection of learning materials. * The online test with immediate results * You can study and complete the life coaching course at your own pace. Study for the life coaching course using any internet-connected device, such as a computer, tablet, or mobile device. In the "Life Coaching, Career Development & Management Skills Diploma", we unravel the intricate tapestry of life coaching. Embarking on this course, you'll dive into the essential coaching principles, cultivating a nuanced understanding that extends beyond traditional paradigms. Key areas include fostering a robust coach-client relationship, harnessing tools to elevate self-awareness, and using emotional intelligence to guide clients effectively through their personal and professional challenges. Beyond the foundational principles, this diploma extends into the spiritual realms of life coaching, empowering students to facilitate holistic self-improvement for their clients. Moreover, with modules focusing on critical management skills and comprehensive personal finance, coaches are trained to address all facets of a client's life. From achieving financial well-being to promoting business growth, our course ensures that every life coach can guide clients towards a brighter, more fulfilling future. Empower yourself to empower others. Dive into a transformative learning experience with the "Life Coaching, Career Development & Management Skills Diploma". Enrol today and become the guiding light for countless individuals seeking purpose and direction. Your journey to make a meaningful difference begins here. Show off your new skills with a certificate of completion Once you complete the Life Coaching course, you will be eligible to request a digital certificate for free. For Printed Transcript & Hardcopy Certificate- * 4.99 GBP (Inside the UK Postal Fee) * 8.99 GBP (International Delivery Fee) CPD 10 CPD hours / points Accredited by CPD Quality Standards MODULE 01: FUNDAMENTAL PRINCIPLES AND OBJECTIVES 20:38 * 1: Life Coaching: The Purpose and Fundamentals Preview 20:38 MODULE 02: MODELS FOR COACHING AND MENTORING 32:14 * 2: Coaching and Mentoring Models Part - 01 Preview 17:02 * 3: Coaching and Mentoring Models Part - 02 15:12 MODULE 03: INSPIRING YOUR CLIENTS 11:42 * 4: Motivating Your Clients 11:42 MODULE 04: NURTURING THE COACH-CLIENT RELATIONSHIP 12:09 * 5: The Coach/Client Relationship 12:09 MODULE 05: ENHANCING SELF-AWARENESS 21:30 * 6: Develop Your Self-Awareness 21:30 MODULE 06: CORE BELIEFS AND ADDRESSING APPREHENSIONS 19:45 * 7: The Development of Core Beliefs and Managing Fears 19:45 MODULE 07: LIFE COACHING VARIETIES AND KEY ATTRIBUTES 28:16 * 8: Life Coaching Types and Key Attributes of a Life Coach 28:16 MODULE 08: UNDERSTANDING EMOTIONAL INTELLIGENCE 19:52 * 9: Understanding Emotional Intelligence 19:52 MODULE 09: SPIRITUAL LIFE COACHING 17:28 * 10: Basics of Spiritual Life Coaching 17:28 MODULE 10: EXPLORING SPIRITUAL LIFE COACHING 24:32 * 11: Understanding Spiritual Life Coaching 24:32 MODULE 11: SELF-IMPROVEMENT 09:39 * 12: Self-Improvement 09:39 MODULE 12: PASSION 11:05 * 13: Passion 11:05 MODULE 13: PERSONAL SKILLS 13:47 * 14: Personal Skills 13:47 MODULE 14: MANAGEMENT SKILLS 13:28 * 15: Management Skills 13:28 MODULE 15: UNDERSTANDING THE IMPORTANCE OF PERSONAL FINANCE 14:07 * 16: Understanding the Importance of Personal Finance 14:07 MODULE 16: PERSONAL FINANCIAL MANAGEMENT 13:14 * 17: Understanding Personal Money Management 13:14 MODULE 17: PERSONAL INSURANCE MANAGEMENT 10:45 * 18: Managing Personal Insurance 10:45 MODULE 18: PERSONAL BUDGET 10:15 * 19: Designing a Personal Budget 10:15 MODULE 19: FINANCE AND MENTAL WELL-BEING 09:13 * 20: Money and Mental Health 09:13 MODULE 20: FRAMEWORK FOR CLIENT ADVANCEMENT AND GOAL ESTABLISHMENT 19:09 * 21: A Structure for Client Work and Goal Setting 19:09 MODULE 21: FUNDAMENTAL TENETS FOR BUSINESS ADVANCEMENT AND EXPANSION 22:16 * 22: Basic Principles for Business Development and Growth 22:16 MODULE 22: THE ETHICAL COACH: SAFEGUARDING YOURSELF AND YOUR CLIENTS 19:20 * 23: The Ethical Coach: Protect Yourself and Your Clients 19:20 ASSIGNMENT (OPTIONAL) - LIFE COACHING 04:00 * 24: Assignment On Life Coaching 04:00 PDF WHO IS THIS COURSE FOR? The target audience for the life coaching course is: * Aspiring Coaches: Looking to kickstart a life coaching career. * HR Professionals: Enhancing mentoring and management skills. * Self-Growth Enthusiasts: Passionate about guiding others. * Therapists: Expanding into holistic guidance. * Career Changers: Transitioning to mentorship roles. * Business Leaders: Boosting team development and morale. REQUIREMENTS You can delightfully enrol in this life coaching course without any formal requirements. CAREER PATH Our life coaching course will prepare you for a range of careers, including: * Life Coach: £25,000 - £60,000+. * Corporate Mentor: £30,000 - £70,000. * Wellness Coach: £28,000 - £55,000. * Financial Life Coach: £30,000 - £65,000. * Career Counsellor: £23,000 - £50,000. * Training Manager: £35,000 - £80,000. * Business Consultant: £40,000 - £100,000+. CERTIFICATES CPD QUALITY STANDARD CERTIFICATE PDF Certificate - £4.99 For Printed Transcript & Hardcopy Certificate - £9.99  

Whether you want to become a leader in managing a business or even start your own business, this Mini MBA will be ideally suited for you. The course can be an outstanding preparation for you before stepping into full MBA studies as this course assists you by providing comprehensive essential business teachings. This course also includes different topics that are conclusive to fill your present business information gap. If you're hoping to enhance your business management skills for taking your career to the correct path and becoming more profitable in this profession, then welcome to join this course. COURSE HIGHLIGHTS * The price is for the whole course including final exam - no hidden fees * Accredited Certificate upon successful completion at an additional cost * Efficient exam system with instant results * Track progress within own personal learning portal * 24/7 customer support via live chat Mini MBA has been given CPD accreditation and is one of the best-selling courses available to students worldwide. This valuable course is suitable for anyone interested in working in this sector or who simply wants to learn more about the topic. If you're an individual looking to excel within this field then Mini MBA is for you. We've taken this comprehensive course and broken it down into several manageable modules which we believe will assist you to easily grasp each concept - from the fundamental to the most advanced aspects of the course. It really is a sure pathway to success. All our courses offer 12 months access and are designed to be studied at your own pace so you can take as much or as little time as you need to complete and gain the full CPD accredited qualification. And, there are no hidden fees or exam charges. We pride ourselves on having friendly and experienced instructors who provide full weekday support and are ready to help with any of your queries. So, if you need help, just drop them an email and await a speedy response. Furthermore, you can check the validity of your qualification and verify your certification on our website at anytime. So, why not improve your chances of gaining professional skills and better earning potential. ASSESSMENT AND CERTIFICATION At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. After you have successfully passed the final exam, you will be able to order an Accredited Certificate of Achievement at an additional cost of £19 for a PDF copy and £29 for an original print copy sent to you by post or for both £39. CAREER PATH Not only does our CPD and CiQ accredited course look good on your CV, setting you apart from the competition, it can be used as a stepping stone to greater things. Further advance your learning, launch a new career or reinvigorate an existing one. On successful completion of this course, you have the potential to achieve an estimated salary of £82,000. The sky really is the limit. COURSE CURRICULUM Module 1:- Business Planning and Analysis Business Planning Basics 01:00:00 Market Evaluation 01:00:00 Analyze Competition 01:00:00 Determine A Marketing Strategy 01:00:00 Decide What Extras You May Need Like Staff etc 00:30:00 The Dangers In Not Making A Business Plan 00:15:00 Module 2: -Business Administration and Branding Introduction 00:15:00 Make Yourself Well Recognised Before Your Customers 00:30:00 Wow Your Customers 00:30:00 Develop a Personal Style 00:30:00 Use Creative Imageries to Catch the Attention 00:30:00 Be a Traditionalist, Not a Fad Chaser 00:15:00 Bringing Out the Purple Cow in Your Business 00:30:00 Conclusion 00:15:00 Module 3: - Business Succession Planning Getting Started 00:30:00 Succession Planning Vs. Replacement Planning 01:00:00 Preparing for the Planning Process 01:00:00 Initiating Process 00:00:00 The SWOT Analysis 01:00:00 Developing the Succession Plan 01:00:00 Executing the Plan 00:30:00 Gaining Support 00:30:00 Managing the Change 01:00:00 Overcoming Roadblocks 01:00:00 Reaching the End 01:00:00 Wrapping Up 00:15:00 Module 4: -Business Development Budgeting Businesses Budgeting Basics 00:15:00 Steps To Better Business Budgeting 00:15:00 How And What To Consider When Preparing A Business Plan And Budget 01:00:00 The Ins And Outs Of Corporate Budgeting 00:15:00 Including Social Business Budgets In The Plan 00:15:00 Impacts Of Debts On Business Budgets 00:15:00 Managing Business Budgets And Finances Together 01:00:00 Module 5: -Management Introduction to Management 01:00:00 How to Build Trust and Confidence 01:00:00 A Manager's Pitfalls 01:00:00 How to Build Team Spirit 01:00:00 Dealing with Problem Employees 01:00:00 Using Your Emotional Intelligence 00:30:00 Conclusion to Management 00:15:00 Module 6:- Business Management Skills Business Plan Basics 00:30:00 The Executive Summary 01:00:00 The Mission Statement 00:30:00 Exploring Financial Needs 00:30:00 Evaluating Competition 01:00:00 The Troubles You Can Run Into Without The Proper Business Plan 00:30:00 Wrapping Up 00:15:00 Module 7: Project Management Introduction 01:00:00 Can You Manage Yourself Out Of A Paper Bag? 00:30:00 Setting the Stage for a Successful Project 01:00:00 The Importance of Developing and Managing A Budget 00:30:00 Taking Action - Execution of the Plan 01:00:00 Rules to Manage The Projects 01:00:00 Your Personality and Project Management Style 01:00:00 The Cycle of Decision Making 01:00:00 Getting Your Project Back On Track 01:30:00 Keeping It Moving Forward 01:00:00 Problems and Solutions in Project Management 01:00:00 Module 8: HR and Leadership Management Leader and HR Management 00:30:00 Commitment and HR Management 01:00:00 Team Management 00:30:00 Build A Mastermind Group 02:00:00 People Recognition in HR Management 00:30:00 Performance, Goals and Management 00:30:00 Think Outside The Box 00:30:00 Be Passionate about Your Work 00:30:00 The Importance Of A Good Team Leader 00:30:00 Module 9: Business Systemization Introduction 00:30:00 The Idea of Systemizing Your Business 01:00:00 Why You Should Systemize Your Business 01:00:00 A Lesson Learned From The Book 'The E-Myth' 01:00:00 So, How Do I Create This Wonderful Business System? 01:00:00 Outsourcing As a Way of Systemizing Your Business 00:30:00 How to Keep It Growing: The Systemized Business 01:00:00 Some General Ideas To Consider As You Systemize Your Business 00:30:00 Conclusion 00:15:00 Module 10: - Business Ethics Fundamentals Getting Started To Business Ethics 00:15:00 What is Ethics? 01:00:00 Implementing Ethics in the Workplace 00:30:00 Employer/Employee Rights 01:00:00 Business & Social Responsibilities 01:00:00 Ethical Decisions 01:00:00 Whistle Blowing 00:30:00 Managerial Ethics 00:30:00 Unethical Behavior 00:30:00 Ethics in Business (I) 01:00:00 Ethics in Business (II) 00:30:00 Wrapping Up 00:15:00 Module 11: Sales Analysis and Sales What Is A Sales Funnel? 00:30:00 What is Internet Commerce 00:30:00 What Can I Sell 00:30:00 Clickbank 00:30:00 Drop Shipping 00:30:00 Affiliate Marketing 00:30:00 The Link Between Products, Key Words and Prospects 00:15:00 The Front-end and Back-end of Sales Funnels 00:30:00 Sales Funnel Success 00:30:00 Sales Funnel Planning 00:30:00 Putting Your Theory to Practice 00:30:00 Content Marketing 00:30:00 Article Marketing 01:00:00 Google's Adwords Program 00:30:00 Marketing Offline 00:30:00 Blogs 00:30:00 Social Media 00:30:00 Auto Responders 00:30:00 The Joint Venture 00:30:00 Measuring Success 00:30:00 Top Sales Funnel Products 00:30:00 Mock Exam Mock Exam- Mini MBA 00:30:00 Final Exam Final Exam- Mini MBA 00:30:00

Take This Course * £173.00 £10.00 * 1 year * Level 2 * Course Certificate * Number of Units8 * Number of Quizzes0 * 6 hours, 15 minutes Gift this course * * * * DESCRIPTION: We are offering you a high-quality comprehensive Certificate Course designed to help managers and potential leader to be equipped with skills and knowledge related to capital maintenance and financial capital. This course will also help you discover new and innovative sources of revenue through utilizing these concepts to become financially stable. Furthermore, it will help you enhance your general management and leadership skills for you to become an effective and efficient leader in your career. You will be equipped with the certificate course with great information on the financial instruments and loans that are helpful and suitable for your business or the industry you are in. Capital financing is about defining the process of planning to fit into the projected budget for projects and the available assets with the cash flows are then tailored to project a one year period before the actual commencing of the project. The budgeting in place must be able to completely encompass the workings of the project for that stipulated period of time. All of these will be taught in this course. WHO IS THE COURSE FOR? * For employees who are in the business development and financial department. * Or anyone who is interested in improving their financial and capital management. ENTRY REQUIREMENT: * This course is available to all learners, of all academic backgrounds.  * Learners should be aged 16 or over to undertake the qualification. * Good understanding of English language, numeracy and ICT are required to attend this course. ASSESSMENT:  * At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. * Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. CERTIFICATION: * After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. * PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. WHY CHOOSE US? * Affordable, engaging & high-quality e-learning study materials; * Tutorial videos/materials from the industry leading experts; * Study in a user-friendly, advanced online learning platform; * Efficient exam systems for the assessment and instant result; * The UK & internationally recognized accredited qualification; * Access to course content on mobile, tablet or desktop from anywhere anytime; * The benefit of applying for NUS Extra Discount Card; * 24/7 student support via email. CAREER PATH: The Capital Maintenance Basics course will be useful and would be beneficial for the management and financial occupations especially the following careers: * Accountants * Administrative Services Manager * Advertising, Promotions and Marketing Managers * Compensation and Benefits Managers * Financial Managers * Food Services Managers * Human Resources Managers * Management Directors * Sales Specialist * And other Top Executives. COURSE CURRICULUM Capital Maintenance Basics Factors Determining Fixed Capital Requirements 01:00:00 Factors Determining Working Capital Requirements 01:00:00 The Differences Between Own And Borrowed Capital 01:00:00 Constant Purchasing Power Accounting 01:00:00 Services Provided By Financial Instruments 01:00:00 Financial Institutions And Short Term Loans For Businesses 01:00:00 Wrapping Up 00:15:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

ABOUT COURSE MASTER CLIENT MANAGEMENT AND PARTNERSHIP WITH STRATEGIC ACCOUNT MANAGEMENT ONLINE COURSE   'Account management' is the strategic approach that heavily emphasizes developing and maintaining excellent customer relations. Account managers serve as the primary point of contact and act as trusted advisors to their clients. They proactively identify opportunities, address concerns and work collaboratively to ensure customer satisfaction and success. This course demonstrates the importance of account management programs to an organization. We describe the key responsibilities of account managers and establish the need to build healthy customer relationships.   Account Management Fundamentals will take you to journey to master how to maintain your customer relationships and develop their business with you in a competitive market. This course will teach you how top sales companies manage channel partnerships with retailers and resellers by using sales processes, frameworks, and skill sets. You will also learn how to implement a sales strategy to satisfy the needs of customers and boost customer satisfaction. You will be required to demonstrate your account management abilities in areas ranging from customer care to customer success and critical account management.This course will prepare you as a strategic account manager to convert newly developed client relationships into long-term accounts that will help both the customer and the business reach long-term goals. Do you want to start a career in Account Management or improve your Account Management skills? Then this Account Management course will give you a solid foundation to become a confident Account Management professional while also supporting you in increasing your Account Management expertise. This Account Management course will provide you with education from industry specialists. The Account Management course is divided into 9 lectures. If you successfully complete the Account Management course, you will receive an instant pdf certificate free of charge.   You may achieve your goals and prepare for your ideal profession by enrolling in this comprehensive Account Management course. The Account Management course offers students a comprehensive learning experience. This Account Management course is intended for professionals who want to excel in their field. This Account Management course covers all you need to know to become a specialist. The Account Management course begins with an overview of the Account Management. This Account Management course will provide you a complete overview of the Account Management, covering key ideas, usage techniques, and in-depth knowledge.   The Account Management course materials were created with the help of Account Management professionals, and all information on Account Management is maintained up to date on a regular basis so that learners do not fall behind on current trends/updates on Account Management. You can learn new skills in Account Management by taking the Account Management course. Account Management training has been expertly designed for you to do remotely via e-learning. WHAT WILL YOU LEARN? * Define what you need to know about each client and will have the tools to find it * Analyse the client Decision-Making Process * Set realistic and challenging goals for each account * Map out a key account strategy and action plans for current accounts * List key skills and qualities required to succeed as an account manager * Explain how to build profitable relationships with customers * Identify the needs and wants of potential clients * Evaluate the risk factors involved in selecting a port for your imports * Recognize possible changes that could affect your business COURSE CONTENT INTRODUCTION TO FUNDAMENTALS OF ACCOUNT MANAGEMENT * INTRODUCTION TO FUNDAMENTALS OF ACCOUNT MANAGEMENT KEY ACCOUNT MANAGER * KEY ACCOUNT MANAGER ACCOUNT MANAGEMENT ROLES AND RESPONSIBILITIES * ACCOUNT MANAGEMENT ROLES AND RESPONSIBILITIES RELATIONSHIP STAGES * RELATIONSHIP STAGES DEVELOPING KEY RELATIONSHIPS * DEVELOPING KEY RELATIONSHIPS ACCOUNT MANAGEMENT ACTIVITIES * ACCOUNT MANAGEMENT ACTIVITIES IDENTIFYING AND RESPONDING TO BUSINESS CHANGES * IDENTIFYING AND RESPONDING TO BUSINESS CHANGES ACCOUNT RISK ADJUSTMENTS AND REASSIGNMENTS * ACCOUNT RISK ADJUSTMENTS AND REASSIGNMENTS CONCLUSION * CONCLUSION A course by Xpert Learning RequirementsBasic skills in English and Elementary understanding of Sales Audience Suitable for sales and business development people at all levels looking to identify opportunities and grow their key accounts by developing strategies to manage strong partnership relationships. AUDIENCE * Suitable for sales and business development people at all levels looking to identify opportunities and grow their key accounts by developing strategies to manage strong partnership relationships.

Duration 3 Days 18 CPD hours This course is intended for Technical Leaders Overview What is BlockchainHow does Blockchain workTypes of BlockchainsHow is Blockchain different from what we have todayWhat are use cases for BlockchainWhat does a Blockchain app look likeHow do I design a Blockchain appHow do I develop a Blockchain appHow do I test a Blockchain app This instructor-led 3 day Blockchain Architecture training is for technical leaders who need to make decisions about architecture, environment, and development platforms. WHAT IS BLOCKCHAIN? * A record keeping system * Trust * Decentralization * Trustless environment HOW DOES BLOCKCHAIN WORK? * Announcements * Blocks * Nodes * Chaining * Verification * Consensus * Scalability * Privacy * Crypto Hashing * Digital Fingerprinting * PoW vs PoS TYPES OF BLOCKCHAINS * Public vs Private * Open vs closed * Smart Contracts * Blockchain as History * Tokens / Coins * Gas HOW IS BLOCKCHAIN DIFFERENT FROM WHAT WE HAVE TODAY? * Decentralized * Peer-to-peer architecture * Software vs Firmware * Database vs Blockchain * Distributed database or other technology? * Data Sovereignty * Group Consensus WHAT ARE USE CASES FOR BLOCKCHAIN? * Use Case Examples * Currency * Banking Services * Voting * Medical Records * Supply Chain / Value Chain * Content Distribution * Verification of Software Updates (cars, planes, trains, etc) * Law Enforcement * Title and Ownership Records * Social Media and Online Credibility * Fractional asset ownership * Cable Television billing * High fault tolerance * DDoS-proof * Public or Private Blockchain? * Who are the participants? WHAT DOES A BLOCKCHAIN APP LOOK LIKE? * DApp * Resembles typical full stack web application * Any internal state changes and all transactions are written to the blockchain * Node.js * IDE * Public Blockchain visibility * Private Blockchain solutions * Oracles HOW DO I DESIGN A BLOCKCHAIN APP? * What does this solution need to let users do? * Will the proposed solution reduce or remove the problems and pain points currently felt by users? * What should this solution prevent users from doing? * Do you need a solution ready for heavy use on day 1? * Is your solution idea enhanced by the use of Blockchain? Does the use of Blockchain create a better end-user experience? If so, how? * Has your business developed custom software solutions before? * What level of support are you going to need? * How big is the developer community? * Does your vision of the future align with the project or platform's vision of the future? * Does the platform aim to make new and significant contributions to the development space, or is it an efficiency / cost play? * Should the solution be a public or private Blockchain? * Should the solution be an open or closed Blockchain? * Create a plan for contract updates and changes! * Hybrid solutions * Monetary exchanges? HOW DO I DEVELOP A BLOCKCHAIN APP? * AGILE approach pre-release * Define guiding principles up front * Software vs Firmware * Announcements, not transactions! * Classes, not contracts * Link contracts to share functions * Use calling contracts to keep contract address the same * Hyperledger vs Ethereum * CONSIDER No of Users * Avg No of Transactions (state changes) per User * Should a Blockless solution be applied? * Performance * Security * Anonymity * Security * Monolithic vs Modular * Sandwich complexity model HOW DO I TEST A BLOCKCHAIN APP? * Recommend 5x to 10x traditional application testing time * Security * Networks

Duration 1 Days 6 CPD hours This course is intended for Technical leaders Overview This course provides general overview of Blockchain technology and is specifically designed to answer the following questions:What is Blockchain? (What exactly is it?)Non-Technical Technology Overview (How does it work?)Benefits of Blockchain (Why should anyone consider this?)Use Cases (Where and for what apps is it appropriate?)Adoption (Who is using it and for what?)Implementation (How do I get started?)Future of Blockchain (What is its future?) This instructor-led 1 day Blockchain Architecture training is for technical leaders who need to make decisions about architecture, environment, and development platforms. WHAT IS BLOCKCHAIN? * A record keeping system * Trust * Decentralization * Trustless environment HOW DOES BLOCKCHAIN WORK? * Announcements * Blocks * Nodes * Chaining * Verification * Consensus * Scalability * Privacy * Crypto Hashing * Digital Fingerprinting * PoW vs PoS TYPES OF BLOCKCHAINS * Public vs Private * Open vs closed * Smart Contracts * Blockchain as History * Tokens / Coins * Gas HOW IS BLOCKCHAIN DIFFERENT FROM WHAT WE HAVE TODAY? * Decentralized * Peer-to-peer architecture * Software vs Firmware * Database vs Blockchain * Distributed database or other technology? * Data Sovereignty * Group Consensus WHAT ARE USE CASES FOR BLOCKCHAIN? * Use Case Examples * Currency * Banking Services * Voting * Medical Records * Supply Chain / Value Chain * Content Distribution * Verification of Software Updates (cars, planes, trains, etc) * Law Enforcement * Title and Ownership Records * Social Media and Online Credibility * Fractional asset ownership * Cable Television billing * High fault tolerance * DDoS-proof * Public or Private Blockchain? * Who are the participants? WHAT DOES A BLOCKCHAIN APP LOOK LIKE? * DApp * Resembles typical full stack web application * Any internal state changes and all transactions are written to the blockchain * Node.js * IDE * Public Blockchain visibility * Private Blockchain solutions * Oracles HOW DO I DESIGN A BLOCKCHAIN APP? * What does this solution need to let users do? * Will the proposed solution reduce or remove the problems and pain points currently felt by users? * What should this solution prevent users from doing? * Do you need a solution ready for heavy use on day 1? * Is your solution idea enhanced by the use of Blockchain? Does the use of Blockchain create a better end-user experience? If so, how? * Has your business developed custom software solutions before? * What level of support are you going to need? * How big is the developer community? * Does your vision of the future align with the project or platform's vision of the future? * Does the platform aim to make new and significant contributions to the development space, or is it an efficiency / cost play? * Should the solution be a public or private Blockchain? * Should the solution be an open or closed Blockchain? * Create a plan for contract updates and changes! * Hybrid solutions * Monetary exchanges? HOW DO I DEVELOP A BLOCKCHAIN APP? * AGILE approach pre-release * Define guiding principles up front * Software vs Firmware * Announcements, not transactions! * Classes, not contracts * Link contracts to share functions * Use calling contracts to keep contract address the same * Hyperledger vs Ethereum * CONSIDER No of Users * Avg No of Transactions (state changes) per User * Should a Blockless solution be applied? * Performance * Security * Anonymity * Security * Monolithic vs Modular * Sandwich complexity model HOW DO I TEST A BLOCKCHAIN APP? * Recommend 5x to 10x traditional application testing time * Security * Networks ADDITIONAL COURSE DETAILS: Nexus Humans Blockchain - An Overview for Business Professionals training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Blockchain - An Overview for Business Professionals course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

As technology continues to develop and increasingly interact with our daily lives, so must our sales techniques to ensure we're leveraging advances in how people do business to our advantage. It is essential for all salespeople to understand how to navigate the various tools at our disposal and grow their skills and confidence to put them into action in order to build a solid business pipeline. We have developed this programme to be practical, fun and interactive, whilst ensuring that participants will learn how to utilise new technology to their advantage, self-generate new business leads and opportunities, gain additional business and referrals from existing contacts, and save time and effort using proven business development skills. This course will help participants: * Understand the 'organized persistence' model of sales prospecting * Develop skills in using video, online and social media to generate interest * Understand how to write effective sales and outreach emails and using online tools * Develop techniques for effectively managing telephone appointments * Learn ways to use LinkedIn for connecting with customers and prospects * Develop networking skills and learn how to source and develop referrals and professional introductions 1 KEY PRINCIPLES OF SMART SALES PROSPECTING * Set your sales prospecting goals and objectives * Elevator pitch, core messages and your value proposition * Targeting and segmenting your market * 'Organised persistence' using your CRM effectively 2 SETTING APPOINTMENTS BY TELEPHONE - PLANNING AND PREPARATION * Why calling still works and the best times to call * Creating a call prompt sheet: * Opening a call and taking control * Giving a reason to meet * Key questions to ask * Overcoming the cold calling blues 3 SETTING APPOINTMENTS BY TELEPHONE - ADVANCED SKILLS * Giving a reason to meet and 'selling the appointment' * Key questions to ask that will create interest and motivation to meet * Voice tone, power words, phrasing, pausing, responding * Getting past gatekeepers and getting through 4 USING LINKEDIN FOR RESEARCH AND FOLLOW-UP * Why LinkedIn matters and how to use it * Finding new contacts, connecting and Inmailing * Short-cuts and advanced skills 5 EMAIL STRATEGIES THAT WORK * Using AIDA and other templates for sales emails * Using personalized video emails to create interest * Vertical targeting emails, with examples * Building awareness with an email chain

Successful account management requires time and investment to achieve high levels of customer satisfaction and develop new business opportunities. Ensuring you are equipped with the right tools to approach every customer interaction in a structured way will help you have productive relationships with your clients. Whether you're new to account management or experienced in business development and looking to expand your skillset, understanding how you can maximise customer relationships will be key to your success. We have developed this programme to be practical, fun and interactive. Participants will have the opportunity to learn and practice a number of key skills that will see successful results, and are encouraged to bring real life examples to the course so that learning can be translated to real world scenarios. This course will help participants: * Learn how to plan growth and increase revenue from existing accounts * Develop skills to build and develop essential relationships to increase value and visibility * Learn how best to create loyalty and customer satisfaction * Identify how to set account targets and development plan for building contacts and cross-selling * Develop persuasion and influencing skills to better define needs and develop opportunities * Learn how to add value at all stages; plus gaining competitive advantage * Develop an up-selling, cross-selling strategy 1 PERFORMANCE METRICS FOR ACCOUNT MANAGEMENT * Introduction to the PROFIT account management model * Using practical tools to measure account performance and success * Planning your account strategy - red flags and green lights 2 RELATIONSHIPS FOR ACCOUNT MANAGEMENT * How to build and manage key relationships * Producing a 'relationship matrix' * Developing a coach or advocate 3 SETTING OBJECTIVES FOR YOUR ACCOUNT * Developing an upselling cross-selling strategy * Setting jointly agreed goals, objectives and business plans * Planning session 4 FEEDBACK AND RETENTION - BUILDING LOYAL AND SATISFIED CUSTOMERS * How to monitor and track your customer's satisfaction * Building a personalised satisfaction matrix * Customer service review meetings 5 INFLUENCE * Getting your message and strategy across to C-level contacts * Being able to better develop a business partnership within an accountes 6 TEAMWORK AND TIME MANAGEMENT * Working with others to achieve your account goals * Managing and working with a virtual team * Managing your time and accounts effectively 7 GAINING COMMITMENT AND CLOSING THE SALE * Knowing when to close for commitment * How to ask for commitment professionally and effectively * Key negotiation skills around the closing process - getting to 'yes' * Checklist of closing and negotiation skills * Practice session

Nowadays not only do we rely on our commercial and sales staff to hit that bottom line but we expect our engineers and project teams to play their part too - not only through their engineering and management skills but by behaving in a commercially minded way in their dealings with their counterparts in customer or supplier organisations. This means understanding, amongst other things, the issues surrounding the commencement of work ahead of contract, having a clear contract baseline, recognising the broader implications of contract change, the need for timeliness and the consequences of failing to meet the contracted timetable. This practical one-day programme has been designed specifically to give engineers, project staff and others just that understanding. The course is designed principally to provide engineers and project staff with an appreciation of contractual obligations, liabilities, rights and remedies so that they understand the implications of their actions. It is also suitable for business development staff who are negotiating contracts on behalf of the business. The main focus of the day is on creating an awareness of when a situation may have commercial implications that would harm an organisation's business interests if not recognised and handled appropriately and how taking a positive but more commercial approach to those situations can lead to a more positive outcome for the business. As well as providing an understanding of the commercial imperatives the day also focuses on specific areas affecting engineers and project staff, such as the recognition and management of change, the risks when working outside the contract and managing delays in contracts. The course identifies the different remedies that may apply according to the reasons for the delay and provides some thoughts on pushing back should such situations arise. On completion of this programme the participants will: * appreciate the need for contractual controls and will have a better understanding of their relevance and how they can be applied, particularly the issues of starting work ahead of contract, implementing changes and inadvertently creating a binding contract by their behaviour; * have gained an understanding of the terminology and procedural issues pertaining to contracting within a programme; and * be more commercially aware and better equipped for their roles. 1 BASIC CONTRACT LAW - BIDDING AND CONTRACT FORMATION * Purpose of a contract * Contract formation - the key elements required to create a legally binding agreement * Completeness and enforceability * Express and implied terms * Conditions v warranties * The use of, and issues arising from, standard forms of sale and purchase * Use of 'subject to contract' * Letters of intent * Authority to commit 2 CHANGE MANAGEMENT * Recognising changes to a contracted requirement * Pricing change * Implementation and management of change 3 KEY CONTRACTING TERMS AND CONDITIONS By the end of this module participants will be able to identify the key principles associated with: * Pricing * Getting paid and retaining payment * Cashflow * Delivery and acceptance * Programme delays * Examining some reasons for non-performance... * Customer failure * Contractor's failure * No fault delays * ... and the consequences of non-performance: * * Damages claims * Liquidated damages * Force majeure * Continued performance * Waiver clauses and recent case law * Use of best/reasonable endeavours * Contract termination 4 WARRANTIES, INDEMNITIES AND LIABILITY * Express and implied warranties * Limiting liability 5 PROTECTION OF INFORMATION * Forms of intellectual property * Background/foreground intellectual property * Marking intellectual property * Intellectual property rights * Copyright * Software * Confidentiality agreements * Internet