51 Box Making courses

Course description Sage 50 Accounting / Bookkeeping Training - Fast Track Overview Want to open the door to working in Finance and Accountancy Industry? Starting Sage Line 50 Accounting Fast Track Training course will enhance your career potentials and give you the skills and knowledge you need to get started in Finance and Accountancy Industry. Get a new direction for your career in Accountancy, according to statistics, the average salary for Accountants is £50,000 (Source: Reed), it is the sector where the employability rate is higher than any other sector. With the right skills and practical experience, you would be able to fast track your career in Accountancy and exactly that's where Osborne Training can fill the gap. The intensive programmes include all the skills required to fast track your career in professional Accountancy. Duration 6 Weeks Study Options Classroom Based - Osborne Training offers Daytime or Weekend sessions for Sage 50 Bookkeeping Training Course from London Campus. Online Live - Osborne Training offers online Evening sessions for Sage 50 Bookkeeping Training Classes through the Virtual Learning Campus. Distance Learning - Self Study with Study Material and access to Online study Material through Virtual Learning Campus. Certification You will receive a certificate from Osborne Training once you finish the course. You have an option to get an IAB Certificate subject to passing the exams. What qualification will I gain? You could Gain the following IAB qualifications provided that you book and register for IAB exams and pass the exams successfully: * IAB Level 1 Award in Computerised Bookkeeping (QCF) 500/9405/1 * IAB Level 2 Award in Computerised Bookkeeping (QCF) 500/9261/3 * IAB Level 3 Award in Computerised Bookkeeping (QCF) 500/9407/5 Awarding body International Association of Book-Keepers SAGE 50 ACCOUNTS COURSE SYLLABUS * Creating a Chart of Accounts to Suit Company Requirements * Sole Trader Accounts preparation * The Trial Balance preparation * Errors in the Trial Balance * Disputed Items * Use of the Journal * Prepare and Process Month End Routine * Contra Entries * The Government Gateway and VAT Returns * Bad Debts and Provision for Doubtful Debts * Stock Valuation, Stock Control, Work in Progress and Finished Goods * Prepare and Produce Final Accounts * Extended Trial Balance * Exporting Data including Linking to Other Systems * Management Information Reports * Making Decisions with Reports Using Sage * Prepare and Process Year End Accounts and Archive Data * Final Accounts for Partnerships including Appropriation Accounts * The Fixed Asset Register and Depreciation * Accruals and Prepayments * Cash Flow and Forecast Reports * Advanced Credit Control

SAGE LINE 50 ACCOUNTING / BOOKKEEPING TRAINING - FAST TRACK If you're looking to gain competency in the world's most popular bookkeeping software, the Sage 50 Computerised Accounting course will teach everything you need to know, while helping you gain a recognised qualification. This Course is designed to provide individuals from beginner to advanced knowledge of bookkeeping and Sage 50 accounts. It is intended for individuals who aim to improve career prospects and to be able to better financial management and control of business. This course covers Level 1-3 of Sage 50 Bookkeeping/Accounting Training. Every business, no matter how large or small, is required by law to 'keep books'. Therefore, Bookkeepers play a vital role within organisations; ensuring records of individual financial transactions are accurate, orderly, up to date and comprehensive. If you are organised and methodical, like working through documents and enjoy seeing a set of figures add up properly, then bookkeeping is the career for you. WHAT QUALIFICATION WILL I GAIN? You have the choice to gain certification from one of the following awarding bodies. CERTIFICATION FROM SAGE (UK) As Osborne Training is a Sage (UK) Approved training provider, you could gain the following qualifications provided that you book and register for exams and pass the exams successfully: * Sage 50c Computerised Accounting Course (Level 1) * Sage 50c Computerised Accounting Course (Level 2) * Sage 50c Computerised Accounting Course (Level 3) LEVEL 1 * Working with Sage 50 Accounts Program Basics. * Creating Account names, Numbers & Bank Payments * Financials * Bank Reconciliations * Generating Customers Invoices * Monitoring Customer Activity * Generating Product Invoices & Credit Notes * Compiling & Sending Customer Statements * Creating Customer Receipts & Purchase Invoices * Supplier Payments * Managing Recurring Entries * Generating Reports & Information * The Active Set-Up Wizard * VAT Changes. LEVEL 2 * An overview of the Sage program * Entering opening balances, preparing and printing a trial balance * Creating customer records * Creating supplier records * Setting up opening assets, liabilities and capital balances, * Producing routine reports * Checking data, * Entering supplier invoices * Posting error corrections, amending records * Invoicing, generating customer letters, entering new products, checking communication history * Banking and payments, producing statements, petty cash * Audit trails, correcting basic entry errors, reconciling debtors and creditors * Creating sales credit notes, * Processing purchase credit notes * Preparing journals * Verifying Audit Trail * Purchase orders, processing sales orders * Processing Trial Balance * Creating Backups * Restoring data * Writing-off bad debts LEVEL 3 * Creating a Chart of Accounts to Suit Company Requirements * Sole Trader Accounts preparation * The Trial Balance preparation * Errors in the Trial Balance * Disputed Items * Use of the Journal * Prepare and Process Month End Routine * Contra Entries * The Government Gateway and VAT Returns * Bad Debts and Provision for Doubtful Debts * Prepare and Produce Final Accounts * Management Information Reports * Making Decisions with Reports Using Sage * The Fixed Asset Register and Depreciation * Accruals and Prepayments * Cash Flow and Forecast Reports * Advanced Credit Control

TOTAL SAGE TRAINING (SAGE 50 ACCOUNTS + SAGE PAYROLL TRAINING) Want to open the door to working in Finance and Accountancy Industry? Starting our Total Sage Training courses will enhance your career potentials and give you the skills and knowledge you need to get started in Finance and Accountancy Industry. Total Sage Training courses are combined with Sage 50 Accounts and Sage Payroll Training. You will receive a CPD Completion Certificate from Osborne Training once you finish the course. You also have an Option to attain Certificate from SAGE(UK) subject to passing the exams. WHAT QUALIFICATION WILL I GAIN FOR SAGE TRAINING COURSES? CERTIFICATION FROM SAGE (UK) As Osborne Training is a Sage (UK) Approved training provider, you could gain the following qualifications provided that you book and register for exams and pass the exams successfully: * Sage 50c Computerised Accounting Course (Level 1) * Sage 50c Computerised Accounting Course (Level 2) * Sage 50c Computerised Accounting Course (Level 3) * Sage 50c Computerised Payroll Course (Level 1) * Sage 50c Computerised Payroll Course (Level 2) * Sage 50c Computerised Payroll Course (Level 3) LEVEL 1 * Working with Sage 50 Accounts Program Basics. * Creating Account names, Numbers & Bank Payments * Financials * Bank Reconciliations * Generating Customers Invoices * Monitoring Customer Activity * Generating Product Invoices & Credit Notes * Compiling & Sending Customer Statements * Creating Customer Receipts & Purchase Invoices * Supplier Payments * Managing Recurring Entries * Generating Reports & Information * The Active Set-Up Wizard * VAT Changes. LEVEL 2 * An overview of the Sage program * Entering opening balances, preparing and printing a trial balance * Creating customer records * Creating supplier records * Setting up opening assets, liabilities and capital balances, * Producing routine reports * Checking data, * Entering supplier invoices * Posting error corrections, amending records * Invoicing, generating customer letters, entering new products, checking communication history * Banking and payments, producing statements, petty cash * Audit trails, correcting basic entry errors, reconciling debtors and creditors * Creating sales credit notes, * Processing purchase credit notes * Preparing journals * Verifying Audit Trail * Purchase orders, processing sales orders * Processing Trial Balance * Creating Backups * Restoring data * Writing-off bad debts LEVEL 3 * Creating a Chart of Accounts to Suit Company Requirements * Sole Trader Accounts preparation * The Trial Balance preparation * Errors in the Trial Balance * Disputed Items * Use of the Journal * Prepare and Process Month End Routine * Contra Entries * The Government Gateway and VAT Returns * Bad Debts and Provision for Doubtful Debts * Prepare and Produce Final Accounts * Management Information Reports * Making Decisions with Reports Using Sage * The Fixed Asset Register and Depreciation * Accruals and Prepayments * Cash Flow and Forecast Reports * Advanced Credit Control

JENNIFER HOLLOWAY DELIVERS KEYNOTES, WORKSHOPS AND WEBINARS FOR CLIENTS, BOTH ONLINE AND IN PERSON (NO PUBLIC COURSES ARE RUN). Here’s a selection of existing sessions to give you a flavour of what’s available (though new ones are being designed all the time, so if you don’t see what you need, just ask): * Personal Brand – What? How? Why? An introduction to the subject of personal branding, this session explains what a personal brand is, why you already have one and how to define it so you can remain authentic at all times. Delivered as a 45-minute or 60-minute session x * People Buy People – So Who Are You Selling? You want people to buy your personal brand…but what exactly is it? This session challenges people to think in a new way about what they bring to the table and what makes them tick, kicking off the process of defining their personal brand. Delivered as a 90-minute or 120-minute session x * Discover Your Personal Brand When you really dig into the detail of not just what you offer but who you are, that’s when you discover your unique selling point. This session provides a step-by-step process to highlight your individuality and put it clearly into words. Delivered as a half-day or full-day session xx * Deliver Your Personal Brand With Impact Every time you come into contact with people – whether online, on the phone or in person – they’re picking up clues about you. This session shares practical tips and techniques to ensure those clues create a positive impression. Delivered as a 120-minute or half-day session x * Articulate Your Achievements To get the most from your personal brand you have to shine a light on the value you bring, but if you can’t communicate what that value is, you could be missing out. This session provides an easy-to-follow formula to set out your credentials in a subtle, yet very effective way. Delivered as a 60-minute or 90-minute session x * How To Create A LinkedIn Profile To Be Proud Of Many of us have a LinkedIn profile, but how many of us are 100% certain it’s creating a positive impression? This session focuses on how to polish up your photo, headline and summary to get you noticed for the right reasons. Delivered as a 45-minute or 60-minute session x * Networking For People Who Need Help Networking Some people are natural networkers – meeting people and building relationships with ease – but many feel less confident, unsure how to kick-start the process. This session offers easy-to-implement tips for connecting both in-person and online. Delivered as a 45-minute or 60-minute session And for those wanting an in-depth approach to developing their personal brand: * Making The Most Of Your Personal Brand This programme delivers the full-monty: from learning what a personal brand is, to defining what your own brand is, to getting feedback on how others view your brand, to learning how to share your brand both in person and online. x It’s restricted to smaller groups, so every delegate gets individualised support, advice and feedback, plus it fosters an open and collaborative environment for each cohort. Delivered as blend of in-person and online learning, or entirely online

Learn effective strategies and leadership skills to thrive in today's remote work landscape. Elevate your team's performance, no matter where they are located. -------------------------------------------------------------------------------- COURSE OVERVIEW Duration: 1 day (6.5 hours) Remote teams present a specific set of challenges to their managers. Such challenges include communication, task allocation and performance management. This workshop is designed for managers who run teams that spread over more than one location, nationally or internationally, and who wish to find ways to enhance teamworking in these conditions. OBJECTIVES  By the end of the course you will be able to: * Identify key actions to take to manage team performance remotely * Implement a communications plan for use within the team * Allocate tasks to team members to build a culture of teamworking across the different locations * Involve your team members in planning team activities * Use visits to each location to maximum effect CONTENT COMMUNICATION TO ENSURE INCLUSIVITY * How do team members find out the latest news? * Identifying what needs to be known by all * A team communication plan * Effective virtual meetings MANAGE PERFORMANCE FROM A DISTANCE  * Principles of Smart Working * Involving the team in planning activities * Allocating tasks and objectives across the team * Identifying areas of expertise * Deciding key areas of responsibility per location * Identifying, and dealing with, the different levels of performance MAXIMISING TIME IN EACH LOCATION  * Setting the tone of a visit – from ‘inspection’ to ‘social call’ * Considering what team members expect and need from your presence * Identifying what needs to be prepared by the team for your visit * Making contact with your team members while you are there ACTION PLANNING * Identifying and planning next steps

This course is aimed at management and those with responsibility for recruiting and selecting employees internally or externally for their organisation. Since the economic downturn, job seeker numbers have increased. This has resulted in additional costs for businesses as they have had to assess more and more candidates. A lot of businesses have responded by inputting additional layers in their recruitment and selection process. With rumoured costs of between £7,000 and £35,000 for employing staff depending on level, it's essential that this process is robust. -------------------------------------------------------------------------------- Course Syllabus The syllabus of the Recruitment and Selection course is comprised of eight modules, covering the following: Module One Impacting Legislation * What is discrimination and what impact does it have on employment? * The importance of a Contract of Employment * Understanding employee rights and Working Time Directive * Data Protection Module Two The Recruitment Process/Defining the Requirements * A generic overview of the recruitment process * Looking into key aspects on the recruitment process, including; * Job assessment * Job descriptions * Job profiling Module Three Advertising the Job * Using recruitment agencies and specialists * Designing the advertisement to attract the right candidates * Where to place the advertisement to get maximum results Module Four Responding to Applications and Shortlisting * Acknowledging applications and sending holding letters * Reading and matching CVs/letters/application forms to the job specification * Planning the interview schedule * Preparing and sending interviewee packs * Preparing and sending rejection letters Module Five Preparing to Interview * Organising the logistics behind an interview * Using tests and psychometrics to whittle down the candidates * Effectively preparing generic/first and second generation questions * Single interviews Vs. panel interviews Module Six The Interview * How to correctly greet candidates * Administrating tests and psychometrics * The successful use of questioning techniques * The role of active listening * Interpreting body language - theirs and yours * How to assess the candidate throughout the interview * How to properly close the interview Module Seven The Selection Decision * Making an objective selection * Following up on references and using these to make an informed decision * Presenting the job offer to the successful candidate * Sending rejection letters in a sensitive and tactful manner * How and when to provide constructive feedback Module Eight Theory Into Practice All participants will get a chance to practice what they have learned. They will plan and conduct an interview and receive constructive feedback. -------------------------------------------------------------------------------- COURSE OBJECTIVES By the end of the course participants will be able to: * State the key pieces of legislation impacting on the recruitment and selection * Prepare a relevant job and personnel specification for a vacancy * Design an effective job advertisement * Identify best practices and protocols in responding to, and short-listing, applicants * Prepare effectively for a recruitment interview * Carry out an objective and professional recruitment interview * Make an objective and balanced recruitment decision * Complete the recruitment process to best practice standards SCHEDULED COURSES Unfortunately this course is not one that is currently scheduled as an open course, and is only available on an in-house basis. Please contact us for more information.

Understand and explore what you and others do that develops and destroys working relationships. -------------------------------------------------------------------------------- COURSE OVERVIEW Duration: 2 days (13 hours) This is an exciting opportunity to dive into the very heart of human behaviour as we encourage you to explore what you and others do that develops and destroys working relationships.  We start by getting you to determine where in your working life you need to develop effective relationships before guiding you through a process of analysing personalities and behaviours and then giving you the skills to create and maintain great relationships.  OBJECTIVES  By the end of the course you will be able to: * Create a stakeholder map and analyse which relationships need to be developed * Describe different personality types and how these can cause connection and conflict * Develop behaviours that help build relationships * Bring more assertiveness to your relationships * Have courageous conversations and handle conflict should it occur CONTENT GETTING STARTED * The benefits of great working relationships * Determining what you want specifically from your relationships at work * Developing a stakeholder map to enable you to analyse who you need to build relationships with and how you might do this * Defining your personal brand * How your personal brand could impact relationships UNDERSTANDING OTHERS * Exploring different personality types * Understanding how others are both similar and different to you * Identifying when personality differences might cause conflict BETTER BEHAVIOUR * Exploring the concept of transactional analysis * How transactional analysis can help to build or break relationships * Understanding life positions * How life positions impact your behaviour and that of others * How to use transactional analysis in creating better relationships DEVELOPING RELATIONSHIPS * Understanding the common ways poor communication can cause problems in relationships * Developing assertive communication * Making human connections at work in order to build better relationships and create trust MAINTAINING RELATIONSHIPS * Recognition and Tiny Noticeable Things * How to have courageous conversations e.g. giving feedback * A model for handling conflict when it occurs

Effective communication in the workplace is part and parcel of our daily lives, but not everyone is a natural.  Do you find it tough standing up in front of people? Does the thought of engaging with audiences in any setting fill you with anxiety? Is doing a remote video message to colleagues on Zoom or Teams a tough call? Do you do it regularly but need some professional guidance on whether it’s working? At CoComms we can improve every aspect of your performance and offer a range of tips and techniques to help manage these environments and keep your audience engaged and interested. -------------------------------------------------------------------------------- PUBLIC SPEAKING AND PRESENTATION TRAINING In a professional setting it’s vital to come across as dynamic, trustworthy, credible and real. You want people to trust you and in turn get behind your vision or plan or proposal. If you can achieve this you can improve your confidence, your engagement and your prospects. Our training is designed to hone your presentation skills so whether you are pitching for work, taking colleagues through change or speaking to a new audience, you can do it with a clarity and confidence that makes your messages clear and insightful. The training includes: * Perfecting your slides Working to produce a clean, easy to navigate slide deck that give logic and flow to your presentation. * Developing your storytelling We use our journalistic techniques to show you how to build a story to keep your audience engaged with a well-structured and entertaining presentation. * Calls to Action Make sure it is clear what you want to achieve and what you want from your audience. * Rehearse and Review We film and then playback a range of practical presentation exercises so we can review your performance and work to make any improvements. -------------------------------------------------------------------------------- CONFERENCE AND PANEL TRAINING The audience at a conference may be a captive one, but that doesn’t mean they are always listening and engaging with what you have to say. We can make sure your keynote speech or panel contribution is memorable, appreciated by your audience and beneficial to your business. Our training looks at preparing for and delivering a speech from start to finish and includes: * Defining your big ideas What is it you want to say and what do you want your audience to remember? * Develop your narrative and script How can you get across your message using storytelling. * Choosing the right language How vibrant and energised language can make the difference in your speech. * The tips and tricks to make sure your speech is memorable How vocabulary and delivery techniques ensure your words are heard. * Controlling the message How to deal with unhelpful questions and return to the main aspects of your story. -------------------------------------------------------------------------------- STAKEHOLDER COMMUNICATION TRAINING Engaging effectively with stakeholders with clarity and confidence can make all the difference to your relationships. A successful “town hall” meeting can win over your sceptics, convince those who are unsure and build a common goal between your business and stakeholders. Our stakeholder communication training prepares you for these vital meetings and includes: * Focusing the meeting We look at how to control the meeting so the important business is covered and how to prepare for any questions or comments you may receive. * Keep control of the conversation We teach you conversational techniques to focus on the main points without being too assertive or dismissive. * Rehearse and Review We use video and practical role-play exercises to assess your performance and look for ways to improve. * Breaking down the information We look at how to present facts and figures without overwhelming (or boring!) your audience. Our techniques will help you narrate the message in a clear and comprehensive way. * Making an impact Using our journalistic experience we will work with you to develop your presentation skills to make the biggest impact and demonstrate credibility and authority. -------------------------------------------------------------------------------- VIDEO CALLS FOR BUSINESS The world has changed. Now is the time to ensure your business is changing too. Many in-person meetings, conferences, networking events and clients hosting are, for now, a thing of the past. These face-to-face interactions have been replaced by video calls, webinars and online events. So, how do you develop contacts, maintain relationships and manage your team in this new virtual world? How do you look and sound confident, be heard, and build trust  and credibility through a computer screen? At CoComms, we are online communications experts and our years of experience in broadcasting mean we understand how to engage a virtual audience. * Interactive and practical training We work with you through a variety of scenarios to analyse your performance on video calls. * Feedback on your performance We offer supportive, positive feedback and share our tried and tested techniques so you can improve. * Make Video Calls work for you Through our training you will become more confident, more productive and more dynamic on video calls. -------------------------------------------------------------------------------- CONTACT US If you have a query regarding any of our services or would like to book a consultation for free initial advice and guidance please get in touch

Get to grips with all the features of Teams, including calls and chats, Teams and Channels and Meetings -------------------------------------------------------------------------------- COURSE OVERVIEW Duration: 2 hours This session is aimed at those new or self-taught users of Teams to show them the features and how to setup and use it effectively. OBJECTIVES  By the end of the course you will be able to: * Use the core functions of Microsoft Teams * Set up Microsoft Teams * Make Calls * Send Chats to colleagues via teams * Set up channels * Run Teams meetings CONTENT What is Teams * Teams elements * Setting up your Teams * Setting up audio and video * Using voicemail * Setting voicemail language CALLS AND CHATS * Sending individual and group chats * Making and receiving calls * Missed call notification * Searching TEAMS AND CHANNELS  * Creating channels * Channel settings * Setting channel notifications * Emailing channels * Creating private channels * Posting to channels * Alerting specific people in a channel * Adding files to channels * Sending links to channels TEAMS MEETINGS * Setting up meetings * Running meetings from channels * Setting backgrounds * Screen sharing in meetings * Handing over control * Creating meeting notes * Adding files to teams or meetings * Using the meeting chat

Most organisations and businesses are trying to navigate the best way back to a functional working framework. But two things need to happen - 1. The working practices need to be efficient, sustainable and compatible for meeting the demands and needs of the organisation; it’s clients, it’s workforce and it’s Leaders 2. The culture needs to be welcoming, authentic and supportive otherwise there will be disenfranchisement and potentially a churn of staff and loss of talent What has been proven to be a very successful approach to mitigate the dangers of demotivated team members and poor efficiency levels is a bespoke ‘Ushering the Team Back to the Workplace’ workshop. -------------------------------------------------------------------------------- PROGRAMME OUTLINE Below is a template of an actual Programme that has been delivered very successfully for clients such as the NHS; Claranet; Jotun Paints & Workspace. This, however, can be modified to suit any group or size. It will be designed to reflect the Organisation’s preferred Hybrid working framework and communication systems. The options of having the innovative Real Play technique to help handle delicate conversations is especially effective. The biggest gain is to reconnect the relationships via the activities and exercises, which would be selected carefully. Key commitments and buy-in is always the priority outcomes - which this programme will help deliver in just 1 day. The objectives include: * Making the transition back to working as a collaborative team * Enhancing the Leadership skills of the team * Reviewing/establishing the Hybrid working protocols * Galvanising the Team spirit * Maintain inclusivity among full-time; part-time and Region based team members * Energising and motivational * Fun! EXERCISE – ROUND THE BEND The team are to follow the instructions delivered as they walk (and jump) through the route – always keeping a safe distance apart. The instructions become more complicated as they progress. DEBRIEFING POINTS: * Dealing with Change * Attention to Detail * Adapting approach * Optimising results EXERCISE - NUMBER CRUNCH (3 x Cohorts of 12/13) The team must be effectively led and motivated to work as one unified group to reach their objective of visiting each numbered location within a very tight deadline. DEBRIEFING POINTS: * Support and co-ordination * Strategy and planning * Adapting approach * Optimising results TUTORIAL – TEAM DYNAMICS * Tuckman model * Phases of Development towards Maturity EXERCISE - JUGGLING (3 x Cohorts of 12/13) The group(s) will be invited to optimise the number of ‘clients’ (juggling balls) they can manage at one time. This involves devising a sequence between the group to achieve maximum results without making any mistakes. We introduce different balls which represent different degrees of complexity, challenging the group’s preparation and approach to a variety ‘customers’ needs. DEBRIEFING POINTS: * Ensuring effective communication * Clarifying the approach for dealing with the unexpected * Setting expectations and reviewing delivery * Treating every colleague with care and respect TUTORIAL - EMAIL ETIQUETTE * The primary standards – best practices * ABSURD model * Preparation and planning * Top Tips WORLD CAFE The team are split into 5-6 sub-groups – each with a specific review focus:- * What recommendations do you have to engage the team back into the Workplace? * How do we ensure the framework is efficient? * What are the best ways to optimise team working strategically when most/all team members are in the office? * What potential barriers are there? * How do we accommodate for the Regional team members? * What are the benefits to bringing the team back to the workplace? Each session has 2 – 3 rounds with each table’s ‘host’ sharing feedback for applying to the Team Action Plan – or Charter. DEBRIEFING POINTS: * Each Syndicate’s recommendations and capture the key actions they generate 'REAL PLAY' We offer an innovative solution to bring real Leadership/team scenarios to life. We use actors who improvise scenarios which have been specified by the group. * The group is split the group into 2 sub-groups, one with the Actor, the other with the Trainer. * Each group has a brief and has to instruct their Trainer/Actor on how to approach the scenario supplied. * The Actor and Trainer perform the role play(s) as instructed by their respective teams; however, during the action they can be paused for further recommendations or direction. * The outcome is the responsibility of the team(s) – not the performers Assign 24 x ‘Directors’ (4 for each Player – Phil & Julia – for each Real Play. POTENTIAL REAL PLAY SCENARIOS: * Engaging with a team member as to how the new working plans will be applied. * Overcoming concerns to the new working practices/framework * Addressing issues where a team member feels excluded from the teamworking practices/culture Debrief the Programme Individual Action Plans Team Priorities for application into the workplace