2371 Associate courses in London delivered Online

Learn how to take blood ... train as a Phlebotomist Nationally Recognised Qualification No previous experience or qualifications needed OCN Accredited - Level 3 (advanced) CPD Accredited (The CPD Certification Service) Covers all steps up to live blood draw Practise on artificial arm and fake blood! Basic understanding of English language required OPEN TO ALL APPLICANTS

This coaching programme is for aspiring women leaders in higher education, delivered in real time, fully online. Five workshops have been designed to support you in a group environment to work actively towards realising your professional goals, whatever they may look like, focused on leadership at all levels in higher education. HE needs leaders like you - workshops with Coach Academic will help to propel you to becoming one. For all academics who are female/identify as female. During this coaching experience you will explore and learn from: - your values and beliefs, and how they impact on your professional identity and actions - your beliefs about higher education, leadership, and yourself - your strengths and how to harness them for impact - your areas for development, and embracing the actions you choose to address these - your internal and external blockers, and how to manage these - your motivation - why do you want to lead in HE? From these you will be able to build your confidence and your leadership identity, and take concrete steps towards becoming the leader you aspire to be.

THIS COURSE PACKAGE INCLUDES: 1: INTRODUCTION TO ECG COURSE - RECORDING & BASIC INTERPRETATION (GPT009) 2: ADVANCED ECG COURSE - INTERPRETATION & ANALYSIS (GPT010) -------------------------------------------------------------------------------- Learn how to set up and record a basic ECG trace, followed by advanced analysis and interpretation FAST-TRACK YOUR ECG TRAINING WITH OUR BEGINNER TO ADVANCED TRAINING PACKAGE 20% off -  Multi-Course Discount * Cover all stages from Level 1 through to Level 4 (FDSc) * Cover your theory training online * Practical training in Classroom or Virtual Classroom * Comprehensive Practise@Home training kits for VC * Awards 2 accredited qualifications * Dual Accreditations are awarded for all courses (Open College Network and CPD) * Covers all steps required to competently set up and perform an ECG trace. * Practical sessions include electrode placement on mannequin, running traces and identifying anomalies. * Learn beginner to advanced skills and interpretation. * Basic understanding of English language required. * OPEN TO ALL APPLICANTS -------------------------------------------------------------------------------- About these courses 1: INTRODUCTION TO ECG COURSE - RECORDING AND BASIC INTERPRETATION (GPT009) PART 1 - Theory * Allow approx. 5-6 hours PART 2 - Practical Training * Attend a classroom location or join us in our virtual classroom * - 3-4 hours ACCREDITED LEVEL 3 QUALIFICATION * * Virtual Classroom option includes a free comprehensive Practise@Home ECG training kit. 2: ADVANCED ECG COURSE - INTERPRETATION AND ANALYSIS (GPT010) * E-LEARNING - Theory * Allow approx. 6-8 hours * ACCREDITED LEVEL 4 QUALIFICATION OPTIONAL: GETTING STARTED IN ECG (GPT002) * A free starter ECG Course (unassessed) developed to help you understand the basics of ECG recording: 3 modules in total with no Questions! * If you are already familiar with ECGs then you may prefer to save time and opt out of this mini-course at booking stage. * This "mini-course" is available at no charge. -------------------------------------------------------------------------------- Learning Outcomes GPT009: * Understanding different ECG equipment types * ECG equipment - set-up and calibration * Includes professionalism, consent, IPC * and legal requirement * Patient preparation * How to correctly apply electrodes to limbs and chest * Identify artifacts (equipment and patients * Identify and recognise routine traces * Identify and recognise non-routine traces * Identify traces requiring urgent attention * Labelling and reporting GPT010: * Understand the acceptable variations within the normal ECG of healthy adults. * Recognise the expected patterns of an ECG from a healthy child from birth onwards and identify abnormalities. * Interpret abnormal ECG patterns in adults. * Diagnose arrhythmias as an underlying cause of palpitations and syncope. Exploring sinus rhythm, extrasystoles, paroxysmal tachycardia and the importance of a physical examination. * Identifying syncopal episodes attributable to cardiovascular disease as opposed to arrhythmias. * Recognise ECG markers for tachycardias, bradycardias, pre-excitation syndromes, bi-fascicular block, and first-degree block with bundle branch block. * Differentiate between supraventricular and ventricular extrasystoles and be able to diagnose broad complex tachycardias, ventricular flutter and fibrillation, sick sinus syndrome, and Stokes-Adams attacks. * Recognise and identify symptoms associated with the causes of acute or chronic chest pain in patients who present with myocardial infarction (heart attack), pulmonary embolism, significant central pulmonary embolism, pericarditis, aortic dissection, oesophageal rupture, spinal disorders, vertebral collapse, posterior infarction, and angina. * Recognise symptoms indicative of conditions such as pulmonary oedema, chest diseases, and pulmonary congestion. -------------------------------------------------------------------------------- After the course GPT009: * Safely and competently set up an ECG machine * Introduce patients to the ECG test, adhering to compliancy requirements before and after testing * Perform an ECG test to national guidelines * Understand basic traces and their correlation to cardiac issues * Recognise normal and erroneous recordings * Recognise recordings that require urgent medical follow-up * Complete the recording and label (or record digital copies) as per guidelines GPT010: * Appreciate normal and abnormal ECG variations in the context of varying pathologies. * Be able to determine whether an arrhythmia has an underlying cause that requires medical intervention. * Interpret ECGs as a function of the patient's ongoing cardiac management. * Understand and apply the Burce Protocol exercise test in relevant clinical situations. * Know how to clinically respond to a patient with chest pain including further investigations required, pain relief, history and examination and echocardiogram. * Understand and apply the fundamental principles of arrhythmia management. * Understand the primary causes of heart disease and the diagnostic process. * Appreciate the importance of the ECG as a diagnostic tool alongside the patient’s history and clinical presentation and recognising its limitations. -------------------------------------------------------------------------------- Course Package Components: PACKAGE - Beginner to Advanced ECG - Virtual Classroom - INTRO - Part 1 online Part 2 Virtual Classroom (AM) + ADVANCED - E-learning

Learn how to perform and read an ECG ... Nationally Recognised Qualification OCN Accredited - Level 3 (advanced level) CPD Accredited - The CPD Certification Service Introduces you to the fundamentals of setting up and operating an ECG machine Includes patient preparation Produce a valid (error free) ECG Learn and understand ECG traces Recognise recordings that require urgent attention Basic understanding of English language required OPEN TO ALL APPLICANTS VIRTUAL CLASSROOM OPTION INCLUDES COMPREHENSIVE PRACTISE@HOME ECG TRAINING KIT Final interpretation of all ECG recordings is the responsibility of a medical professional.

Duration 5 Days 30 CPD hours This course is intended for This course is designed for anyone seeking CCNA certification. The course also provides foundational knowledge for all support technicians involved in the basic installation, operation, and verification of Cisco networks. The job roles best suited to the material in this course are: Entry-level network engineer Network administrator Network support technician Help desk technician Overview This course will help you: Learn the knowledge and skills to install, configure, and operate a small- to medium-sized network Gain a foundation in the essentials of networking, security, and automation Earn 30 CE credits toward recertification The Implementing and Administering Cisco Solutions (CCNA) v2.0 course gives you a broad range of fundamental knowledge for all IT careers. Through a combination of lecture, hands-on labs, and self-study, you will learn how to install, operate, configure, and verify basic IPv4 and IPv6 networks. The course covers configuring network components such as switches, routers, and wireless LAN controllers; managing network devices; and identifying basic security threats. The course also gives you a foundation in network programmability, automation, and software-defined networking. This course helps you prepare to take the 200-301 Cisco© Certified Network Associate (CCNA©) exam. By passing this one exam, you earn the CCNA certification. This course also earns you 30 Continuing Education (CE) credits towards recertification. COURSE OUTLINE * Exploring the Functions of Networking ? Lecture * Introducing the Host-to-Host Communications Model ? Lecture * Operating Cisco IOS Software ? Lecture * Introducing LANs ? Lecture * Exploring the TCP/IP Link Layer ? Lecture * Starting a Switch ? Lecture * Introducing the TCP/IP Internet Layer, IPv4 Addressing, and Subnets ? Lecture * Explaining the TCP/IP Transport Layer and Application Layer ? Lecture * Exploring the Functions of Routing ? Lecture * Configuring a Cisco Router ? Lecture * Exploring the Packet Delivery Process ? Lecture * Troubleshooting a Simple Network ? Lecture * Introducing Basic IPv6 ? Lecture * Configuring Static Routing ? Lecture * Implementing VLANs and Trunks ? Lecture * Routing Between VLANs ? Lecture * Introducing OSPF ? Lecture * Building Redundant Switched Topologies ? Self-study * Improving Redundant Switched Topologies with EtherChannel ? Lecture * Exploring Layer 3 Redundancy ? Self-study * Introducing WAN Technologies ? Self-study * Explaining Basics of ACL ? Lecture * Enabling Internet Connectivity ? Lecture * Introducing QoS ? Self-study * Explaining Wireless Fundamentals ? Self-study * Introducing Architectures and Virtualization ? Self-study * Explaining the Evolution of Intelligent Networks ? Lecture * Introducing System Monitoring ? Lecture * Managing Cisco Devices ? Lecture * Examining the Security Threat Landscape ? Self-study ADDITIONAL COURSE DETAILS: Nexus Humans Cisco Implementing and Administering Cisco Solutions v2.0 (CCNA) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Cisco Implementing and Administering Cisco Solutions v2.0 (CCNA) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 5 Days 30 CPD hours This course is intended for Students in this course are interested in Azure development or in passing the Microsoft Azure Developer Associate certification exam. This course teaches developers how to create end-to-end solutions in Microsoft Azure. Students will learn how to implement Azure compute solutions, create Azure Functions, implement and manage web apps, develop solutions utilizing Azure storage, implement authentication and authorization, and secure their solutions by using KeyVault and Managed Identities. Students will also learn how to connect to and consume Azure services and third-party services, and include event- and message-based models in their solutions. The course also covers monitoring, troubleshooting, and optimizing Azure solutions. Prerequisites To be successful in this course, learners should have the following: Hands-on experience with Azure IaaS and PaaS solutions, and the Azure Portal. Experience writing in an Azure supported language at the intermediate level. (C#, JavaScript, Python, or Java) Ability to write code to connect and perform operations on, a SQL or NoSQL database product. (SQL Server, Oracle, MongoDB, Cassandra or similar) Experience writing code to handle authentication, authorization, and other security principles at the intermediate level. A general understanding of HTML, the HTTP protocol and REST API interfaces. 1 - EXPLORE AZURE APP SERVICE * Examine Azure App Service * Examine Azure App Service plans * Deploy to App Service * Explore authentication and authorization in App Service * Discover App Service networking features 2 - CONFIGURE WEB APP SETTINGS * Configure application settings * Configure general settings * Configure path mappings * Enable diagnostic logging * Configure security certificates 3 - SCALE APPS IN AZURE APP SERVICE * Examine autoscale factors * Identify autoscale factors * Enable autoscale in App Service * Explore autoscale best practices 4 - EXPLORE AZURE APP SERVICE DEPLOYMENT SLOTS * Explore staging environments * Examine slot swapping * Swap deployment slots * Route traffic in App Service 5 - EXPLORE AZURE FUNCTIONS * Discover Azure Functions * Compare Azure Functions hosting options * Scale Azure Functions 6 - DEVELOP AZURE FUNCTIONS * Explore Azure Functions development * Create triggers and bindings * Connect functions to Azure services 7 - EXPLORE AZURE BLOB STORAGE * Explore Azure Blob storage * Discover Azure Blob storage resource types * Explore Azure Storage security features * Discover static website hosting in Azure Storage 8 - MANAGE THE AZURE BLOB STORAGE LIFECYCLE * Explore the Azure Blob storage lifecycle * Discover Blob storage lifecycle policies * Implement Blob storage lifecycle policies * Rehydrate blob data from the archive tier 9 - WORK WITH AZURE BLOB STORAGE * Explore Azure Blob storage client library * Create a client object * Manage container properties and metadata by using .NET * Set and retrieve properties and metadata for blob resources by using REST 10 - EXPLORE AZURE COSMOS DB * Identify key benefits of Azure Cosmos DB * Explore the resource hierarchy * Explore consistency levels * Choose the right consistency level * Explore supported APIs * Discover request units 11 - WORK WITH AZURE COSMOS DB * Explore Microsoft .NET SDK v3 for Azure Cosmos DB * Create stored procedures * Create triggers and user-defined functions * Explore change feed in Azure Cosmos DB 12 - MANAGE CONTAINER IMAGES IN AZURE CONTAINER REGISTRY * Discover the Azure Container Registry * Explore storage capabilities * Build and manage containers with tasks * Explore elements of a Dockerfile 13 - RUN CONTAINER IMAGES IN AZURE CONTAINER INSTANCES * Explore Azure Container Instances * Run containerized tasks with restart policies * Set environment variables in container instances * Mount an Azure file share in Azure Container Instances 14 - IMPLEMENT AZURE CONTAINER APPS * Explore Azure Container Apps * Explore containers in Azure Container Apps * Implement authentication and authorization in Azure Container Apps * Manage revisions and secrets in Azure Container Apps * Explore Dapr integration with Azure Container Apps 15 - EXPLORE THE MICROSOFT IDENTITY PLATFORM * Explore the Microsoft identity platform * Explore service principals * Discover permissions and consent * Discover conditional access 16 - IMPLEMENT AUTHENTICATION BY USING THE MICROSOFT AUTHENTICATION LIBRARY * Explore the Microsoft Authentication Library * Initialize client applications 17 - IMPLEMENT SHARED ACCESS SIGNATURES * Discover shared access signatures * Choose when to use shared access signatures * Explore stored access policies 18 - EXPLORE MICROSOFT GRAPH * Discover Microsoft Graph * Query Microsoft Graph by using REST * Query Microsoft Graph by using SDKs * Apply best practices to Microsoft Graph 19 - IMPLEMENT AZURE KEY VAULT * Explore Azure Key Vault * Discover Azure Key Vault best practices * Authenticate to Azure Key Vault 20 - IMPLEMENT MANAGED IDENTITIES * Explore managed identities * Discover the managed identities authentication flow * Configure managed identities * Acquire an access token 21 - IMPLEMENT AZURE APP CONFIGURATION * Explore the Azure App Configuration service * Create paired keys and values * Manage application features * Secure app configuration data 22 - EXPLORE API MANAGEMENT * Discover the API Management service * Explore API gateways * Explore API Management policies * Create advanced policies * Secure APIs by using subscriptions * Secure APIs by using certificates 23 - EXPLORE AZURE EVENT GRID * Explore Azure Event Grid * Discover event schemas * Explore event delivery durability * Control access to events * Receive events by using webhooks * Filter events 24 - EXPLORE AZURE EVENT HUBS * Discover Azure Event Hubs * Explore Event Hubs Capture * Scale your processing application * Control access to events * Perform common operations with the Event Hubs client library 25 - DISCOVER AZURE MESSAGE QUEUES * Choose a message queue solution * Explore Azure Service Bus * Discover Service Bus queues, topics, and subscriptions * Explore Service Bus message payloads and serialization * Explore Azure Queue Storage * Create and manage Azure Queue Storage and messages by using .NET 26 - MONITOR APP PERFORMANCE * Explore Application Insights * Discover log-based metrics * Instrument an app for monitoring * Select an availability test * Troubleshoot app performance by using Application Map 27 - DEVELOP FOR AZURE CACHE FOR REDIS * Explore Azure Cache for Redis * Configure Azure Cache for Redis * Interact with Azure Cache for Redis by using .NET 28 - DEVELOP FOR STORAGE ON CDNS * Explore Azure Content Delivery Networks * Control cache behavior on Azure Content Delivery Networks * Interact with Azure Content Delivery Networks by using .NET

Based on our extensive work and experience with leaders, both in the private and public sectors, this ILM Level 5 Coaching and Mentoring programme has been designed to develop the capability of leaders to positively impact the performance of individuals and teams. We are experts at unlocking peak performance. Coaching and mentoring improves relationships, performance and engagement. This programme has been created to sharpen a leader's skills - enabling them to balance control, commitment and empowerment through productive conversations with individuals and teams. Scroll down to find out more about this ILM Level 5 qualification, or use the buttons below to jump straight to the scheduled course dates and prices. All of our ILM Programmes are provided in partnership with The BCF Group, which is the ILM Approved Centre we deliver under. -------------------------------------------------------------------------------- COURSE SYLLABUS The syllabus of the ILM Level 5 Qualification in Business Coaching and Mentoring is comprised of six modules, covering the following: MODULE ONE INTRODUCTION * 1.1) Explore the myths * 1.2) What is coaching and mentoring? * 1.3) What is business coaching? * 1.4) Thoughts and perceptions * 1.5) 7 competencies of a coach * 1.6) Definitions - Mentoring / Consulting / Coaching / Therapy / Counseling MODULE TWO MODELS AND PRACTICE * 2.1) The Wheel of Life * 2.2) Johari's Window * 2.3) KASH - Knowledge, Attitude, Skills, Habits of an effective coach * 2.4) STAR / GROW model * 2.5) Effective use of Paradigm cards * 2.6) Practice and feedback MODULE THREE BUILDING THE RELATIONSHIP * 3.1) Self-management * 3.2) How motivation works * 3.3) Personality & behavioural traits * 3.4) Rapport and trust MODULE FOUR COMMUNICATION AND PRACTICE * 4.1) Non-verbal communication * 4.2) Effective communication * 4.3) Questioning through 2nd/3rd/4th level questioning * 4.4) Building a bank of coaching questions * 4.5) Practice and feedback MODULE FIVE STRUCTURE * 5.1) Introduction * 5.2) The coaching cycle * 5.3) How to give feedback * 5.4) The COMET model * 5.5) Executive coaching * 5.6) Psychometrics * 5.7) Closing the coaching session MODULE SIX WELL-FORMED OUTCOMES * 6.1) Challenge and focus steps * 6.2) Coaching goals * 6.3) Establishing the gap analysis * 6.4) Using diagnostic tools * 6.5) SMART objectives * 6.6) Designing & planning focus steps * 6.7) Gaining commitment * 6.8) Practice and feedback -------------------------------------------------------------------------------- WHO IS IT FOR? Business coaching is the skill to have in today's rapidly changing business climate. People and team development through business coaching is fast, efficient and cost effective, and will get you measurable results. The ILM Level 5 Qualifications in Business Coaching and Mentoring are highly accessible and have been designed for all tiers of director, management and supervisory level, or indeed anyone involved in people development. With a business-relevant, tried-and-tested approach, we encourage participants to bring live business issues and case histories with them on the course. -------------------------------------------------------------------------------- ACCREDITATION Upon completion of this programme all attendees will receive the 'ILM Endorsed Programme in Business Coaching & Mentoring' certificate. Participants will also be eligible to receive ILM letters after their name; either AMInstLM (Affiliate/Associate Member Institute Leadership & Management) or MInstLM (Member Institute Leadership & Management). As with all ILM Accredited Programmes, participants will need to complete the post-programme activity in order to achieve their full 'ILM Level 5 Certificate in Coaching and Mentoring in Management' certificate. These elements have been designed in order to show to the Institute of Leadership and Management (ILM) that you are able to put the skills and techniques learned on the programme into practice. Full support and guidance is provided for completing these final elements. -------------------------------------------------------------------------------- REQUIRED ACTIVITIES PRE-COURSE We ask you to come prepared with issues which you are currently experiencing that you would be happy to discuss and be coached on. We also send out a short document containing questions and exercises which will help our coaches understand you better and work with you in order to receive the best training. POST-COURSE To achieve this ILM qualification, participants will have to complete the following post-course activities: 3 x work-based assignments need to be completed within 1 year from attendance and registration. Embedded in the assignments, the Certificate will require delegates to complete 18 hours of coaching or mentoring activity with 2-3 people. The Diploma will require delegates to complete 54 hours of coaching or mentoring with 4-9 people. Tutor guided learning will take on the format of book and video reviews with ongoing tutor guidance and support via phone, Skype or face-to-face. Optional: Self-initiated 2 x 45 min executive coaching sessions per delegate to offer a coaching best practice view. -------------------------------------------------------------------------------- COURSE MATERIAL Each participant will be issued with a workbook to assist them both during and after the course, which will contain information, guidance and forms to assist with the coaching sessions. Participants will also complete a Paradigm psychometric report [https://www.dicksontraining.com/paradigm-psychometrics/index.php] and receive a year's membership with the Institute of Leadership & Management (ILM). -------------------------------------------------------------------------------- IN-HOUSE & CLASSROOM COURSES AVAILABLE ONLINE We have developed an alternative to traditional face-to-face training that continues to provide a full learning experience, and allows delegates to learn effectively whilst self-isolating from home. This is how it looks: Delegates booked on Classroom and In-House courses will continue to have access to their trainer online throughout the days that the course is booked to run. Prior to a delegate's course start date, they will be enrolled on our e-learning platform (in partnership with BCF Group [https://www.thebcfgroup.co.uk/business-coaching/ilm-level-5-business-coaching-and-mentoring.php]) for the course they are booked on to. They will also be given contact information for their trainer, and details of how to access the online workshops. Delegates will not require any special IT equipment. A desktop computer, laptop, tablet, or a mobile phone with internet and audio capability is all that is required. Delegates taking ILM Qualifications will then proceed to the book review, video review and work based assignments with 12 months tutor support as appropriate, and in line with our previous arrangements. We hope you agree that this blended learning experience represents the safest way to continue supporting our clients and delegates during the Coronavirus disruption. -------------------------------------------------------------------------------- SCHEDULED COURSES CLASSROOM COURSE - NOTTINGHAM (NG12 4DG) Classroom training courses enable you to benefit from having the tutor and other delegates right there in the room with you. Face-to-face training sessions are one of the best ways to learn, as it is easy to ask questions and have group discussions. In addition to the 2 days in the classroom, delegates will need to undertake self-directed learning and 3 work-based assignments. As a guide, this is estimated to take 3 hours per week for 12 months. Diploma: £2,195 + vat | Certificate: £1,895 + vat * 03-04 October 2023 * 22-23 February 2024 CLASSROOM COURSE - READING (RG41 5QS) Classroom training courses enable you to benefit from having the tutor and other delegates right there in the room with you. Face-to-face training sessions are one of the best ways to learn, as it is easy to ask questions and have group discussions. In addition to the 2 days in the classroom, delegates will need to undertake self-directed learning and 3 work-based assignments. As a guide, this is estimated to take 3 hours per week for 12 months. Diploma: £2,195 + vat | Certificate: £1,895 + vat * 14-15 September 2023 * 14-15 December 2023 * 14-15 March 2024 ZOOM™ COURSE Attending a course via Zoom videoconferencing gives you all of the benefits of classroom training without the need to leave your home or office. You still benefit from a real tutor facilitating the programme, and the content is exactly the same. The only difference is that we split the course into four half-day sessions to make it easier on your eyes! Diploma: £1,795 + vat | Certificate: £1,495 + vat * September 2023 - 25th Sep (morning), 25th Sep (afternoon), 26th Sep (morning), 26th Sep (afternoon) * November 2023 - 6th Nov (morning), 6th Nov (afternoon), 7th Nov (morning), 7th Nov (afternoon) * January 2024 - 11th Jan (morning), 11th Jan (afternoon), 12th Jan (morning), 12th Jan (afternoon) * March 2024 - 11th Mar (morning), 11th Mar (afternoon), 12th Mar (morning), 12th Mar (afternoon) * May 2024 - 14th May (morning), 14th May (afternoon), 15th May (morning), 15th May (afternoon) * July 2024 - 9th Jul (morning), 9th Jul (afternoon), 10th Jul (morning), 10th Jul (afternoon -------------------------------------------------------------------------------- DICKSON TRAINING LTD Founded in 1985 in Yorkshire, we have built an impressive and loyal client base. Our partnerships are built by consistently delivering outstanding development solutions and working in close collaboration with our clients, resulting in us becoming a leading UK and international training provider.

Duration 3 Days 18 CPD hours This course is intended for The target audience include, but is not limited to:   Relationship managers Customer experience (CX) managers Account managers Service delivery managers Service desk managers Service Level Managers Enterprise Architects Service and Solution Architects Business Analysts Product Owners Marketing Managers Project Managers Portfolio Managers Supplier relationship Managers Vendor Managers Contract Managers Customer experience/User experience Designers Consultants Overview The purpose of this course is to give the delegate the understanding to optimize the value of the journey for all stakeholders, for example, to convert opportunity and demand into value and to drive stakeholder value. Engagement is important in the optimization of service value because, as ITIL Foundation explained, service value is co-created through the involvement of users, customers, sponsors, service providers, or any other stakeholder. This course introduces ways and methods to drive stakeholder value and encourage stakeholders contribute to the creation of service value by exploring the following:   Value propositions Fostering relationships Keeping engagement channels open Shaping demand Designing service offerings Aligning and agreeing expectations Co-creating service experiences Realizing value This course covers key topics such as SLA design, multi-supplier management, communication, relationship management, CX and UX design, customer journey mapping, and more. It will provide candidates with the tools to increase stakeholder satisfaction which is integral to business success in the current competitive landscape. The associated certification exam voucher is included with this course. As an ITIL© Accredited Training Organization of PeopleCert, all students attending this training will be provided with the exam voucher as a part of delivery. HOW CUSTOMER JOURNEYS ARE DESIGNED * Understand the concept of the customer journey * Understand the ways of designing and improving customer journeys * HOW TO TARGET MARKETS AND STAKEHOLDERS * Understand the characteristics of markets * Understand marketing activities and techniques * Know how to describe customer needs and internal and external factors that affect these * Know how to identify service providers and explain their value propositions * HOW TO FOSTER STAKEHOLDER RELATIONSHIPS * Understand the concepts mutual readiness and maturity * Understand the different supplier and partner relationship types, and how these are managed * Know how to develop customer relationships * Know how to analyze customer needs * Know how to use communication and collaboration activities and techniques * Know how the ?Relationship management? practice can be applied to enable and contribute to fostering relationships * Know how the ?Supplier management? practice can be applied to enable and contribute to supplier and partner relationships management * HOW TO SHAPE DEMAND AND DEFINE SERVICE OFFERINGS * Understand methods for designing digital service experiences based on value driven, data driven and user centered service design * Understand approaches for selling and obtaining service offerings * Know how to capture, influence and manage demand and opportunities * Know how to collect, specify and prioritize requirements from a diverse range of stakeholders * Know how the ?Business analysis? practice can be applied to enable and contribute to requirement management and service design * HOW TO ALIGN EXPECTATIONS AND AGREE DETAILS OF SERVICES * Know how to plan for value co-creation * Know how to negotiate and agree service utility, warranty and experience * Know how the ?Service level management? practice can be applied to enable and contribute to service expectation management HOW TO ONBOARD AND OFFBOARD CUSTOMERS AND USERS * Understand key transition, onboarding and offboarding activities * Understand the ways of relating with users and fostering user relationships * Understand how users are authorized and entitled to services * Understand different approaches to mutual elevation of customer, user and service provider capabilities * Know how to prepare onboarding and offboarding plans * Know how to develop user engagement and delivery channels * Know how the ?Service Catalogue management? practice can be applied to enable and contribute to offering user services * Know how the ?Service Desk? practice can be applied to enable and contribute to user engagement HOW TO ACT TOGETHER TO ENSURE CONTINUAL VALUE CO-CREATION * Understand how users can request services * Understand methods for triaging of user requests * Understand the concept of user communities * Understand methods for encouraging and managing customer and user feedback * Know how to foster a service mindset (attitude, behavior and culture) * Know how to use different approaches to provision of user services * Know how to seize and deal with customer and user ?moments of truth? * Know how the ?Service request management? practice can be applied to enable and contribute to service usage HOW TO REALIZE AND VALIDATE SERVICE VALUE * Understand methods for measuring service usage and customer and user experience and satisfaction * Understand charging mechanisms * Know how to assess service value realization * Know how to prepare to evaluate and improve the customer journey * Know how the ?Portfolio management? practice can be applied to enable and contribute to service value realization * ITIL© is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo? is a trade mark AXELOS Limited used, under permission of AXELOS Limited. All rights reserved. IT Infrastructure Library© is a registered trade mark of the AXELOS Limited used, under permission of AXELOS Limited. All rights reserved. ADDITIONAL COURSE DETAILS: Notes New Horizons is an Authorised Training Organisation (ATO) for Peoplecert for ITIL4 Nexus Humans ITIL 4 Specialist Drive Stakeholder Value (DSV) with Exam training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the ITIL 4 Specialist Drive Stakeholder Value (DSV) with Exam course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 4 Days 24 CPD hours This course is intended for This course is for the Identity and Access Administrators who are planning to take the associated certification exam, or who are performing identity and access administration tasks in their day-to-day job. This course would also be helpful to an administrator or engineer that wants to specialize in providing identity solutions and access management systems for Azure-based solutions; playing an integral role in protecting an organization. The Microsoft Identity and Access Administrator course explores how to design, implement, and operate an organization?s identity and access management systems by using Microsoft Entra ID. Learn to manage tasks such as providing secure authentication and authorization access to enterprise applications. You will also learn to provide seamless experiences and self-service management capabilities for all users. Finally, learn to create adaptive access and governance of your identity and access management solutions ensuring you can troubleshoot, monitor, and report on your environment. The Identity and Access Administrator may be a single individual or a member of a larger team. Learn how this role collaborates with many other roles in the organization to drive strategic identity projects. The end goal is to provide you knowledge to modernize identity solutions, to implement hybrid identity solutions, and to implement identity governance. Prerequisites * SC-900T00: Microsoft Security, Compliance, and Identity Fundamentals * AZ-104T00 - Microsoft Azure Administrator 1 - EXPLORE IDENTITY IN MICROSOFT ENTRA ID * Explain the identity landscape * Explore zero trust with identity * Discuss identity as a control plane * Explore why we have identity * Define identity administration * Contrast decentralized identity with central identity systems * Discuss identity management solutions * Explain Microsoft Entra Business to Business * Compare Microsoft identity providers * Define identity licensing * Explore authentication * Discuss authorization * Explain auditing in identity 2 - IMPLEMENT INITIAL CONFIGURATION OF MICROSOFT ENTRA ID * Configure company brand * Configure and manage Microsoft Entra roles * Configure delegation by using administrative units * Analyze Microsoft Entra role permissions * Configure and manage custom domains * Configure tenant-wide setting 3 - CREATE, CONFIGURE, AND MANAGE IDENTITIES * Create, configure, and manage users * Create, configure, and manage groups * Configure and manage device registration * Manage licenses * Create custom security attributes * Explore automatic user creation 4 - IMPLEMENT AND MANAGE EXTERNAL IDENTITIES * Describe guest access and Business to Business accounts * Manage external collaboration * Invite external users - individually and in bulk * Demo - manage guest users in Microsoft Entra ID * Manage external user accounts in Microsoft Entra ID * Manage external users in Microsoft 365 workloads * Implement and manage Microsoft Entra Verified ID * Configure identity providers * Implement cross-tenant access controls 5 - IMPLEMENT AND MANAGE HYBRID IDENTITY * Plan, design, and implement Microsoft Entra Connect * Implement manage password hash synchronization (PHS) * Implement manage pass-through authentication (PTA) * Demo - Manage pass-through authentication and seamless single sign-on (SSO) * Implement and manage federation * Trouble-shoot synchronization errors * Implement Microsoft Entra Connect Health * Manage Microsoft Entra Health 6 - SECURE MICROSOFT ENTRA USERS WITH MULTIFACTOR AUTHENTICATION * What is Microsoft Entra multifactor authentication? * Plan your multifactor authentication deployment * Configure multi-factor authentication methods 7 - MANAGE USER AUTHENTICATION * Administer FIDO2 and passwordless authentication methods * Explore Authenticator app and OATH tokens * Implement an authentication solution based on Windows Hello for Business * Deploy and manage password protection * Configure smart lockout thresholds * Implement Kerberos and certificate-based authentication in Microsoft Entra ID * Configure Microsoft Entra user authentication for virtual machines 8 - PLAN, IMPLEMENT, AND ADMINISTER CONDITIONAL ACCESS * Plan security defaults * Plan Conditional Access policies * Implement Conditional Access policy controls and assignments * Test and troubleshoot Conditional Access policies * Implement application controls * Implement session management * Implement continuous access evaluation 9 - MANAGE MICROSOFT ENTRA IDENTITY PROTECTION * Review identity protection basics * Implement and manage user risk policy * Monitor, investigate, and remediate elevated risky users * Implement security for workload identities * Explore Microsoft Defender for Identity 10 - IMPLEMENT ACCESS MANAGEMENT FOR AZURE RESOURCES * Assign Azure roles * Configure custom Azure roles * Create and configure managed identities * Access Azure resources with managed identities * Analyze Azure role permissions * Configure Azure Key Vault RBAC policies * Retrieve objects from Azure Key Vault * Explore Microsoft Entra Permissions Management 11 - PLAN AND DESIGN THE INTEGRATION OF ENTERPRISE APPS FOR SSO * Discover apps by using Microsoft Defender for Cloud Apps and Active Directory Federation Services app report * Configure connectors to apps * Design and implement app management roles * Configure preintegrated gallery SaaS apps * Implement and manage policies for OAuth apps 12 - IMPLEMENT AND MONITOR THE INTEGRATION OF ENTERPRISE APPS FOR SSO * Implement token customizations * Implement and configure consent settings * Integrate on-premises apps with Microsoft Entra application proxy * Integrate custom SaaS apps for single sign-on * Implement application-based user provisioning * Monitor and audit access to Microsoft Entra integrated enterprise applications * Create and manage application collections 13 - IMPLEMENT APP REGISTRATION * Plan your line of business application registration strategy * Implement application registration * Register an application * Configure permission for an application * Grant tenant-wide admin consent to applications * Implement application authorization * Manage and monitor application by using app governance 14 - PLAN AND IMPLEMENT ENTITLEMENT MANAGEMENT * Define access packages * Configure entitlement management * Configure and manage connected organizations * Review per-user entitlements 15 - PLAN, IMPLEMENT, AND MANAGE ACCESS REVIEW * Plan for access reviews * Create access reviews for groups and apps * Create and configure access review programs * Monitor access review findings * Automate access review management tasks * Configure recurring access reviews 16 - PLAN AND IMPLEMENT PRIVILEGED ACCESS * Define a privileged access strategy for administrative users * Configure Privileged Identity Management for Azure resources * Plan and configure Privileged Access Groups * Analyze Privileged Identity Management audit history and reports * Create and manage emergency access accounts 17 - MONITOR AND MAINTAIN MICROSOFT ENTRA ID * Analyze and investigate sign-in logs to troubleshoot access issues * Review and monitor Microsoft Entra audit logs * Export logs to third-party security information and event management system * Analyze Microsoft Entra workbooks and reporting * Monitor security posture with Identity Secure Score

SEVEN WEEK ONLINE QIGONG COURSE TO NOURISH YOUR HEART STARTS TUESDAY 14TH MAY Dates: Tuesdays 6-7.15pm: May 14th, 21st, 28th, and June 4th, 11th, 18th, and 25th (all classes recorded so you can catch up in your own time) Price: £70 (concessions available) In Chinese Medicine Summer is the season of the FIRE element and is governed by the organ of the Heart. It is the most YANG, active, expansive, uplifting and dynamic part of the cycle, associated with the emotion of Joy.  It is a Joy that is balanced and grounded with stillness allowing our SHEN or mental energy to rest. Not the anxious, over-excited or even manic joy that can unsettle us, leaving us searching for the next high, instead it is a balanced and nourishing heart-centred joy that radiates through our whole being. Helping us to connect with our true self, our own innate inner beauty and that of the world around us. CONNECT TO YOUR TRUE SELF THROUGH THIS TRANSFORMATIVE HEART-CENTRED ENERGY PRACTICE.  Designed to nourish your heart, this course combines ancient Qigong practices with modern techniques to cultivate emotional well-being, resilience, and inner harmony. Leaving you feeling calm, relaxed and connected to your true self. What is included:  * Seven live 75min zoom classes  * Access to replays of all classes so you can catch up in your own time. * Learn heart-centered Qigong movements, exercises and meditations * Guided heart meditations * Experience the Healing sounds of the heart  * Learn how to clear the meridian pathways associated with the heart.  * Learn self-massage techniques for key acupuncture points to calm anxiety, regulate blood pressure and relax the heart. What will you get out of the course: * Cultivate self-love, compassion, and emotional balance * Enhance heart health and vitality * Reduced inner physical tension, less pain and discomfort * Reduce stress, anxiety and worry * Connect with a supportive community of like-hearted individuals