17 Assertiveness courses in Bristol

OVERVIEW This one day course will provide guidance on how to become more assertive and build self-confidence, which in-turn will help your attendees to achieve greater work effectiveness and productivity, whilst putting them in control of their daily activities and making them more able to overcome stressful work and life situations. DESCRIPTION Being assertive is being able to express yourself with confidence without having to resort to passive, aggressive or manipulative behaviour. By developing assertiveness and becoming aware of our own strengths and weaknesses, we can modify our behaviour for greater effectiveness in social and business interactions. Topics covered: * What is Assertiveness? – A series of activities relating to what assertiveness means and, perhaps more importantly, what it means to the participants. * My Assertiveness Goals – A chance for the participants to review what they want to get out of the session and where they would like to end up with regard to their approach to assertiveness. * How Assertiveness Works – A look at human reactions and the reasoning behind them culminating in an activity that looks at the participants own observations in relation to assertive behaviour. * My Assertive Rights – A review of the rights we have as individuals followed by a commitment to the rights by the participants. * Taking a Positive Approach – Looking at key methodology, including: – Giving and Receiving Compliments A review of typical responses to compliments and their negative consequences, followed by an opportunity to develop new, positive responses. – Improving Self-Esteem An in-depth review of each individual’s positive aspects. – New Challenges A set of challenges to take participants out of their comfort-zone and into the realm of possibilities. – Effective Communication A look at what makes effective communication, with some modelling of behaviours. * Approaching Assertiveness – A look at the four cornerstones of being assertive with an opportunity to practice these behaviours. * The Words You Use – Understanding the key areas of effective communication. Covering the areas of; Disclosing Your Feelings, Being Clear, Being Persistent, Empathising and Working Towards a Wise Outcome. * Preparing to Be Assertive – A chance to understand and practice a set process of ‘scripting’ in order to develop an effective and natural approach to assertive interactions. * Assertive Review – An activity that solidifies the reasoning behind wanting to become assertive, whilst demonstrating that it is not an unachievable outcome. WHO SHOULD ATTEND Anyone that needs to develop their assertiveness skills and improve communication with others REQUIREMENTS FOR ATTENDEES None.

Experience transformative relationship counselling tailored specifically for singles with our exceptional package: “Relationship Counselling for Singles with Miss Date Doctor.” Discover the power of self-discovery, personal growth, and fostering healthy connections under the expert guidance of Miss Date Doctor, a renowned relationship coach. In this comprehensive package, you’ll embark on a journey of self-exploration and gain invaluable insights to enhance your dating life and prepare yourself for meaningful relationships. Our specialized approach focuses on addressing the unique challenges faced by singles in their pursuit of love and companionship. Here’s what our “Relationship Counselling for Singles with Miss Date Doctor” package Self-Discovery and Relationship Readiness Assessment: Gain a deep understanding of yourself, your values, and your relationship goals. Explore topics like self-reflection, self-awareness, and relationship readiness to align your desires with your personal growth journey. Building Confidence and Self-Esteem: Boost your confidence and develop a positive self-image. Discover strategies for overcoming insecurities and self-doubt while embracing your unique qualities. Learn and gain insight on “self-confidence exercises,” “building self-esteem,” and “self-empowerment techniques.” Effective Communication Skills: Master the art of communication to establish meaningful connections. Learn active listening techniques, assertiveness, and non-verbal communication skills. In depth coaching on the following areas “effective conversation skills,” “empathetic listening,” and “non-verbal cues in dating.” Understanding Relationship Patterns: Uncover patterns that may be hindering your dating success. Gain insights into attachment styles, relationship dynamics, and common pitfalls in dating. Explore related topics like “attachment theory,” “relationship patterns,” and “identifying toxic relationships.” Overcoming Dating Challenges: Tackle common dating obstacles with resilience and grace. Learn how to navigate rejection, deal with online dating fatigue, and manage expectations. We also teach you how to be better at “handling dating rejection,” “managing online dating burnout,” and “maintaining realistic dating expectations.” Developing Healthy Boundaries: Establish clear boundaries to protect your emotional well-being. Understand the importance of self-care, setting limits, and maintaining a healthy work-life-dating balance. Explore the following areas such as “self-care practices,” “boundary-setting in relationships,” and “maintaining work-life balance.” With our “Relationship Counselling for Singles with Miss Date Doctor” package, you’ll gain the tools and guidance necessary to navigate the dating world with confidence, authenticity, and a deeper understanding of yourself and your desires. Invest in your personal growth, enhance your dating experiences, and set the foundation for fulfilling relationships. Enroll in our transformative “Relationship Counselling for Singles with Miss Date Doctor” package today and embark on a journey toward lasting love and happiness. 3 sessions x 1 hour https://relationshipsmdd.com/product/relationship-counselling-for-singles-package/ [https://relationshipsmdd.com/product/relationship-counselling-for-singles-package/]

Individuals with great leadership skills empower teams to achieve their full potential, make decisions, and stategise well to help organisations thrive. This course provides the knowledge and skills to help you hone your leadership skills.

Your grumpiest customers can become your biggest advocates if you solve their problems quickly, effectively and permanently. We supply the top tips for dealing with tricky customers so your teams can create positive outcomes from every interaction with some simple techniques that make a difference to relationships straight away. Bespoke courses include: Customer needs and expectations Communication styles and how to influence them Assertiveness The 4 psychological fears Dealing with difficult customer behaviour The power of your behaviour Five steps to customer problem solving

You can handle the tough stuff with the help of this comprehensive, interactive and thought-provoking course. Our trainers are experienced managers who will guide and support you through the intricacies of people and personal management. The key responsibilities of the manager A manager’s impact on the business and its staff Being a role model Communicating with confidence Questioning skills Managing hybrid teams Assertiveness techniques Managing team performance with ease Giving great feedback Prioritising like a winner Time management techniques Delegating effectively

Today's administrative professional needs flexibility and a broad portfolio of skills including self-motivation, assertiveness, and the ability to deal with difficult people. You will benefit from this course if you are an administrator, medical/legal secretary or PA, who wants to enhance your administrative support skills, as well as evaluating your existing techniques. This course will help you identify: * your areas of strength and your areas for improvement in the work environment * ways to accept new challenges and responsibilities with confidence * what motivates you at work * techniques to improve your planning and time management * ways of improving your influencing and assertiveness skills * your preferred working style (and relate it to your interaction with others) * ways of using your initiative * how to deal with challenging people, using recognised communication methods The course will help you develop a flexible set of skills that will allow you to succeed at work, no matter what the day throws at you. It will help you communicate effectively with a diverse range of colleagues and others with tact and diplomacy. And, finally, it will help you provide the administrative support that is essential for the smooth running of your area and of the organisation as a whole. 1 INTRODUCTION * Overview * Introductions * Individual objectives 2 WHAT EXACTLY IS YOUR ROLE? * Before looking at new skills and techniques, where are you now? Do you have the skills, knowledge and attitude required to be an exceptional administrator? * Understand your job criteria * Identifying your strengths and areas for development * Activity - skills analysis * Activity - action plan 3 BUILDING TRUST * How can you build trust? * Understanding the links between reliability, consistency and trust * What is required to deliver efficient service? * Activity: efficient service requirements of the professional administrator 4 WORKING STYLES * Identifying your working style preference * Understanding the importance of a flexible approach * Identifying areas of improvement to become a more effective team member * Activity: Questionnaire (completing, scoring and charting) * Activity: drawbacks of my style * Developing your working style 5 ASSERTIVENESS * Understand the differences between behaviours * Activity: Definition and characteristics of assertive / aggressive / passive behaviour * Activity: Identifying different behaviours * Understanding how to be more assertive * How to use assertiveness techniques * How to ask for feedback * Activity: Making requests assertively * Activity: Refusing requests assertively 6 TIME MANAGEMENT * The importance of planning for success * The importance of managing interruptions * The importance of having clear purpose * Time management best practices * Activity: How do you plan your time? What prevents you improving your time management? How will you recognise success? 7 PRIORITISATION * How to prioritise work to meet deadlines * The prioritisation matrix * Activity: Post it! 8 DEALING WITH INTERRUPTIONS * The impact interruptions have on productivity * How to manage interruptions * Activity: What interruptions do you experience? * What tactics can be employed to reduce these interruptions? 9 CLOSE * Open forum * Summary * Action planning

This 2-day workshop is offered with an internal and external focus. Day 1 will focus on building your internal network and relationships by focusing on your personal network, your brand, influencing skills and perceptions. Day 2 focuses on your external relationships with suppliers, patient groups etc. This will focus on assertiveness, outcome rather than relationship focus, and influencing and negotiating skills. DAY ONE 1 CAN YOU SUCCEED BY YOURSELF? 2 RELATIONSHIP AWARENESS THEORY 3 THE STRENGTHS DEPLOYMENT INVENTORY / YOUR FACET5 PROFILE 4 BUILDING RAPPORT 5 INFLUENCING POWER BASES 6 ACTIVE LISTENING 7 BUILDING YOUR PERSONAL INTERNAL NETWORK 8 PERCEPTIONS 9 YOUR BRAND DAY TWO 3 PREPARING FOR CONFLICT 2 THE NEGOTIATION CONVERSATION 1 YOUR STAKEHOLDERS AND WHAT THEY WANT FROM YOU 4 INFLUENCING OTHERS 5 YOUR COMMUNICATION APPROACHES FOR SUCCESS 6 EMOTIONAL INTELLIGENCE 7 THE TRUST MODEL 8 KNOWING YOUR OUTCOMES

This is an essential programme for members of staff whose role exposes them to aggressive or violent behaviour. 1 WHAT'S HAPPENING? * Issues around us * Risks in context * Personal experiences 2 SAFETY FUNDAMENTALS * Following internal policy and procedure * Personal safety and lone working * Use of technology 3 NIPPING ISSUES IN THE BUD * Recognising early warning signs * Avoiding causing problems for ourselves 4 CALMING - REACHING - CONTROLLING * Tips and techniques for potentially calming a situation * Reaching and building rapport * Accelerants - tips on avoiding accelerating a situation * Assertiveness techniques * Non-verbal behaviour * Active listening and the use of questions and distractions * Exploring ways forward and identifying win/wins * Avoiding the secondary argument * Fogging * The 'drama triangle' * If all else fails 5 HARASSMENT, STALKING AND ON-LINE BULLING * What constitutes harassment and definition of stalking * On-line bullying * Steps to take 6 REPORTING PRINCIPLES * Importance of incidence reporting * Taking care of us * What next?

This is an essential programme for members of staff whose role exposes them to aggressive or violent behaviour. 1 WHAT'S HAPPENING? * Issues around us * Risks in context * Personal experiences 2 SAFETY FUNDAMENTALS * Following internal policy and procedure * Personal safety and lone working * Use of technology 3 NIPPING ISSUES IN THE BUD * Recognising early warning signs * Avoiding causing problems for ourselves 4 CALMING - REACHING - CONTROLLING * Tips and techniques for potentially calming a situation * Reaching and building rapport * Accelerants - tips on avoiding accelerating a situation * Assertiveness techniques * Non-verbal behaviour * Active listening and the use of questions and distractions * Exploring ways forward and identifying win/wins * Avoiding the secondary argument * Fogging * The 'drama triangle' * If all else fails... 5 HARASSMENT, STALKING AND ON-LINE BULLING * What constitutes harassment and definition of stalking * On-line bullying * Steps to take 6 REPORTING PRINCIPLES * Importance of incidence reporting * Taking care of us * What next?

The principles of effective time management are applicable to all aspects of life. When successfully applied in a sales environment they can lead to improved performance, higher sales and increased customer satisfaction. All salespeople would benefit from learning the tools and techniques to introduce impactful time management to their working lives. We have developed this programme to be practical, fun and interactive. Participants will better understand how to increase the amount of time spent on high-value sales activities, be able to improve their self-motivation and ability to get more done, and be better able to plan, delegate and speed up routine tasks. This course will help participants: * Learn key principles of managing sales priorities, meeting targets and getting 'everything' done! * Learn proven techniques for structuring your day, week and normal routine * Develop effective sales time management at the office and on the road * Learn a seven-step process for setting goals and objectives in your work and personal life * Understand how to make time for sales prospecting, designated call days * Understand practical ways to improve your time management 1 KEY PRINCIPLES OF SALES TIME MANAGEMENT * Course objectives and review of time log * Essential principles of sales time management * How do you use your time now? * Reviewing your working day (from pre-course survey) * Beliefs and feelings about time 2 MANAGING SALES PRIORITIES AND PLANNING SYSTEMS * Managing priorities and planning systems * Use organised persistence to plan your sales activity * Planning your territory and prospecting activity * How to use priority ratings not urgency to react to tasks 3 DEALING WITH DISTRACTIONS AND COMMUNICATION SKILLS * Know your time 'bandits' and creating more positive habits to overcome them * Making time by saying 'no' assertively and managing expectations * Assertiveness techniques for handling colleagues and clients * Making meetings worthwhile - preparation and planning 4 SALES GOAL SETTING AND ACTION PLANNING * Set clear, concise, and motivating sales goals and action plans * How to set and use goal setting as way of managing your time and increasing results * The principles of linking SMART objectives to action plans and daily activities 5 CREATING RESULTS FOCUS - EVERY DAY, WEEK, AND MONTH * Batch sales tasks together, starting with emails * Planning your day and week and protecting sales 'prime' time * Apply the 80/20 to your sales contacts, clients, and prospects 6 OVERCOMING PROCRASTINATION AND STRUCTURING YOUR DAY * Understanding procrastination, what it is and how to recognise it in yourself and others * How to stop procrastinating and start making progressing * Build a power prospecting hour into every day * Smart stuff to make more sales time: five automated tools * Live the $64,000 dollar question