4341 AR courses delivered Live Online

This course has been designed and approved by the ILM (Institute of Leadership and Management). The recognition from the ILM means delegates receive an ILM Recognised Certificate from the ILM upon successful completion of the course. All of our ILM Programmes are provided in partnership with The BCF Group [https://www.thebcfgroup.co.uk/interpersonal/train-the-trainer.php], which is the ILM Approved Centre we deliver under. -------------------------------------------------------------------------------- VENUE DETAILS NOTTINGHAM The BCF Group Ltd, 5 Wheatcroft Business Park, Landmere Lane, Edwalton, Nottingham, NG12 4DG  Suitable for Wheelchairs All Nottingham courses are held at the head office of The BCF Group. The comfortable training suites (which are situated on ground level, as well as the toilet facilities, making them wheelchair-friendly) are fully air conditioned with natural daylight. Plentiful on-site free car parking is also available. -------------------------------------------------------------------------------- IN-HOUSE COURSES Our Train The Trainer course has been developed and refined over the many years we have been providing it to delegates from organisations in virtually every industry. The course syllabus is flexible and can be tailored to the specific requirements of your organisation and industry. If you would like to discuss how we can tailor this Train The Trainer course for you and/or run it at your premises, please contact us. -------------------------------------------------------------------------------- SCHEDULED COURSES CLASSROOM COURSE - NOTTINGHAM (NG12 4DG) Classroom training courses enable you to benefit from having the tutor and other delegates right there in the room with you. Face-to-face training sessions are one of the best ways to learn, as it is easy to ask questions and have group discussions. Cost: £895 + vat * 16-17 April 2024 - COURSE FULL * 29-30 April 2024 * 18-19 June 2024 * 15-16 August 2024 * 14-15 October 2024 * 03-04 December 2024 CLASSROOM COURSE - READING (RG41 5QS) Classroom training courses enable you to benefit from having the tutor and other delegates right there in the room with you. Face-to-face training sessions are one of the best ways to learn, as it is easy to ask questions and have group discussions. Cost: £895 + vat * 05-06 March 2024 * 25-26 June 2024 * 26-27 September 2024 * 05-06 December 2024 ZOOM™ COURSE Attending a course via Zoom videoconferencing gives you all of the benefits of classroom training without the need to leave your home or office. You still benefit from a real tutor facilitating the programme, and the content is exactly the same. Cost: £795 + vat * March 2024 - 25th March (morning), 25th March (afternoon), 26th March (morning), 26th March (afternoon) * May 2024 - 21st May (morning), 21st May (afternoon), 22nd May (morning), 22nd May (afternoon) * July 2024 - 18th July (morning), 18th July (afternoon), 19th July (morning), 19th July (afternoon) * September 2024 - 18th September (morning), 18th September (afternoon), 19th September (morning), 19th September (afternoon) * November 2024 - 13th November (morning), 13th November (afternoon), 14th November (morning), 14th November (afternoon) * January 2025 - 21st January (morning), 21st January (afternoon), 22nd January (morning), 22nd January (afternoon)

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Every relationship has its ups and downs, but sometimes these become too difficult for a couple to manage on their own… -------------------------------------------------------------------------------- * Accredited CPD Certificate: 6 hours * Length: 1 day (9.15am–4.00pm GMT) -------------------------------------------------------------------------------- > Probably the best couples therapy training course I have ever attended. Very > full, hugely informative content > > WELLBEING OFFICER, SOLENT MIND Live training delivered online – Attend Jennifer Broadley’s online training masterclass live online on Tuesday 21st May 24 via Zoom. The content covered is the same as her attended workshop with a few modifications to some of the exercises, and you will have plenty of opportunities to ask questions. All you need is a quiet place to watch, a computer or tablet and a strong internet signal, the rest is easy – simply book your place as normal, and we will email you details of how to join the Zoom workshop. BONUS RECORDING – the training is recorded, in case anyone experiences technical difficulties on the day, so you will also get a recording for a limited time afterwards to maximise your learning. WHY TAKE THIS COURSE Relationship issues are one of the most common causes of emotional distress – and often the reason people seek help. A solid understanding of why difficulties arise, and what can be done about them, is extremely useful therefore for all caring professionals, not just those working with couples. Drawing on pioneering research, Jennifer Broadley’s one-day couples counselling course gives you this important knowledge, along with a range of strategies and proven tips for working effectively and ethically with more than one client.  She shares the practical guidelines and skills she has acquired over many years of successfully helping couples using the human givens approach to build and maintain supportive and mutually rewarding relationships. Presented without psychobabble, and making good use of insightful case histories, Jennifer demystifies an area of counselling that many find daunting or fear is complicated. The day covers: the most effective ways to help and build rapport with couples in conflicted relationships; the sex differences in processing emotions; non-blame talking styles; the long-term impact of parenting; past conditioning, including psychological traumas, that can give clues about why difficulties arose; and what we can learn from the way successful couples facilitate mutual needs satisfaction. > Well worth attending – and the money. I'm going back refreshed and well > resourced, with lots of new skills and strategies to try. > > PSYCHOTHERAPIST    WHAT WILL YOU LEARN * Essential skills for building and maintaining rapport with two emotionally-aroused people * Ways to encourage both partners to engage in solving their difficulties * How to teach non-blaming communication skills and explain the differences in male and female behaviour to clients * What to do if one or even both parties are having an affair * How to deal with issues specific to couple counselling, such as confidentiality * The key points you need to bear in mind when working with more than one client at a time * How to structure effective therapy sessions and goal setting with two people * Effective ways to help each partner begin to cooperate in helping the other get their emotional needs met * The key ingredients for a healthy and mutually rewarding relationship * An insight into the many common relationship problems – and how to help clients overcome them (illustrated with case histories) * Tips and techniques for staying objective and empathetic, whilst calming your clients’ high emotional arousal * How to recognise and interrupt disruptive behaviour patterns * How to use Solution Focused Questioning to initiate change * How to manage setbacks and keep the partners motivated * How to tell when the relationship isn’t the problem – and what to do about it * How to use Guided Imagery with two people * Information regarding the latest research into effective couples therapy * How early life experiences can influence our relationships, and what to do about this now * Creative ways to develop effective interventions, including using tasks and metaphor * Asperger’s syndrome – how to work with couples if one or both show Asperger traits, a common cause of relationship problems * Considering the wider picture, including other family members * Course notes, Accredited CPD Certificate and more… COURSE PROGRAMME The ‘Couples therapy – a practical masterclass’ counselling course starts at 9.15am and runs until 4.00pm.  (GMT). * 9.15am Join the Zoom meeting * 9.30am What predicts relationship stability and fulfilment? * 11.00am Comfort break and discussion * 11.30am Building empathy, how to use RIGAAR™ * 1.00pm Lunch break * 1.45pm Structuring therapeutic interventions, establishing goals, and moving forward * 2.45pm Comfort break and discussion * 3.00pm Valuing the bigger context * 4.00pm Day ends -------------------------------------------------------------------------------- WHO IS THIS COURSE SUITABLE FOR? * Anyone considering working therapeutically with couples * Psychotherapists and counsellors already working with couples who would like additional insights, tools and strategies to use * Anyone involved in mental health or whose work involves dealing with couples or families, including: social workers, psychologists, teachers, GPs and health visitors  * Anyone who is interested in learning solution focused, brief therapy interventions, working from the human givens approach, to facilitate a rapid process of change for couples in distress * Anyone wanting to overcome their own insecurity in a relationship or to learn more about the myriad dynamics that come into play in relationships will benefit from the information given on this course. -------------------------------------------------------------------------------- PLEASE NOTE This course is not a substitute for therapy.

This programme has been specifically designed to help experienced trainers, facilitators and coaches use Everything DiSC and the Five Behaviours assessments, and deliver workshops, with their own clients and in-house teams.

The Level 3 Award in Education and Training (RQF) formerly known as PTLLS, has been designed to introduce teaching for individuals who aspire or currently work in adult education. This includes FE colleges, training providers, workplace training departments and/or Local Authorities. It is a nationally recognised qualification and is also often the preference for employers to source as an accredited train-the-trainer qualification. This qualification includes written assignments and a practical micro-teach session, which can be completed remotely. Online Remote Tutor-led Sessions This version of the course allows you to attend two days of online sessions led by an experienced tutor. Then come back online 2-3 weeks later to deliver your micro-teach session to your peers. Use this gap in time to prepare your micro-teach and complete the written work for the qualification. This allows you to fully complete in as little as 2-3 weeks. The micro-teach date is flexible and you can also enrol for self-study learning if preferred.

Course Description: These two days are dedicated to nurses and other allied healthcare professionals (AHPs) who are either new to or revisiting the realm of minor illness assessment and treatment. The course progression is designed to take you from foundational knowledge to more confident and adept management of patients, encompassing both adults and children. Course Details: Day One: - 09:15 AM: Coffee and registration - 09:30 AM: Introduction and course objectives - 09:40 AM: What constitutes a 'Good Consultation?' - 10:00 AM: Fever and Flu Like Illness - 10:45 AM: Coffee break - 11:00 AM: Respiratory Tract Infections (including breath sounds) - 13:00 PM: Lunch break - 14:00 PM: Case Studies - 14:30 PM: Urinary Tract Infections (UTIs) - 14:30 PM: Ears, Nose, and Throat conditions - 15:00 PM: Abdominal Pain - 15:30 PM: Action plan, evaluation, and resources - 15:45 PM: Close Day Two: - 09:15 AM: Coffee and registration - 09:30 AM: Review of work from day 1 - any feedback/questions? - 09:45 AM: Head, Neck, and Back Pain - 10:30 AM: Eye Infections - 10:45 AM: Coffee break - 11:00 AM: Mental Health (low mood) - 13:00 PM: Lunch break - 13:45 PM: Rashes - 14:30 PM: Minor Injuries - 16:00 PM: Case Studies, Action plan, evaluation, and resources - next steps? - 16:15 PM: Close Learning Outcomes: - How to conduct an effective consultation. - Enhanced understanding of diagnosing and treating specific minor illnesses. - Expanded knowledge of medicine management, including when and what to prescribe. - Understanding when to initiate tests for better illness management. - Ability to discuss the patient's options and proposed management plan effectively. - Knowing when to refer a patient to another health professional. - Encouraging discussions about relevant practice problems and their solutions. - Appreciating the importance of ongoing professional development.

Duration 1 Days 6 CPD hours This course is intended for This course is intended for people who use PowerPoint for their business communication needs. Overview To ensure your success in this course, you should have end-user skills with any current version of Windows, including being able to open and close applications, navigate basic file structures, and manage files and folders. This course is intended for those who wish to take advantage of the application for high quality business presentations and reports. PRESENTATIONS * Create Attractive Presentations from Existing PowerPoint Templates * Creating Presentations Quickly using Outline to build a Structure * Incorporating and reusing slides from other presentations into your own TEMPLATES AND CUSTOMIZATION * Using Slide Layouts * Using the Slide Master * Creating Custom Slide Layout WORKING WITH CHARTS AND TABLES * Create and Modify Tables * Create Charts and Graphs * Copying Charts into PowerPoint * Link Vs Embed ADD VISUAL ELEMENTS TO A PRESENTATION * Create and Modify Shapes * Add Images * Create SmartArt to Make Easily Modifiable graphics * Use SmartArt to Give Dull Text a More Visual Appeal WORKING WITH MEDIA AND ANIMATION * Add Audio to A Presentation * Add Video to A Presentation * Add and Customize Animations * Add and Customize Transitions PREPARING TO PRESENT * Add Notes to A Presentation * Presenter View And Slide Show Controls * Create A Custom Slide Show * Saving and Sharing the Presentation * Printing Options and Handouts ADDITIONAL COURSE DETAILS: Nexus Humans Microsoft PowerPoint for the Business User training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Microsoft PowerPoint for the Business User course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

This one day masterclass is designed to provide a practical application of the content that is covered within The DEI Playbook and is aimed at anyone tasked with launching and implementing diversity and inclusion within their organisation.

COURSE OUTCOMES  As an MHFAider® you will be able to:  * Recognise those that may be experiencing poor mental health and provide them with first-level support and early intervention  * Encourage a person to identify and access sources of professional help and other supports  * Practise active listening and empathy  * Have a conversation with improved mental health literacy around language and stigma  * Discuss the MHFAider® role in depth, including boundaries and confidentiality  * Practise self-care  * Know how to use the MHFAider Support App®  * Know how to access a dedicated text service provided by Shout and ongoing learning opportunities with MHFA England   FORMAT   * Learners will be trained over four live sessions with an MHFA England Instructor Member, covering 14 hours of content in total.  * Learning takes place through a mix of instructor led training, group discussions, individual and group activities.  * Each session builds on the previous, enabling the learner to gain confidence in supporting others with a Mental Health First Aid action plan.  * We limit numbers to 16 people per course so that instructors can keep people safe and supported while they learn.  * We strive for all of our learning content to be as accessible and inclusive as possible.  TAKEAWAYS  Everyone who completes this course gets:  * A hard copy workbook to support their learning throughout the course  * A digital manual to refer to whenever they need it after completing the course  * A wallet-sized reference card with the Mental Health First Aid action plan  * A digital MHFAider® certificate   * Access to the MHFAider Support App® for three years  * Access to ongoing learning opportunities, resources and exclusive events   * The opportunity to be part of the largest MHFAider® community in England  BECOMING A QUALIFIED MHFAIDER® Once you complete the Mental Health First Aid course, you can test your knowledge and build your confidence in your role as an MHFAider® with the internationally recognised MHFAider® qualification, RSPH Level 3 Award in Mental Health First Aid. Course Structure Session 1: * Mental Health First Aid and the action plan  * The MHFAider® role and self-care  * Helpful and unhelpful language   * Useful models to support the role   Session 2: * What influences mental health?   * What is anxiety?   * Crisis first aid  * Active listening and empathy   * What are eating disorders?   * What is self-harm?   * What is substance misuse?   Session 3: * Applying the Mental Health First Aid action plan  * What is depression?   * What is suicide?   * Crisis first aid continued  * What is psychosis?   Session 4: * Recovery and lived experience   * Boundaries in the MHFAider® role  * Moving forward in the MHFAider® role   * My MHFA action plan  

Duration 4 Days 24 CPD hours This course is intended for Students in this course are interested in Microsoft Teams or in passing the Microsoft Teams Administrator Associate certification exam. A Microsoft Teams administrator plans, deploys, configures, and manages Microsoft Teams to focus on efficient and effective collaboration and communication in a Microsoft 365 environment. A Microsoft Teams administrator must be able to plan, deploy, and manage teams, chat, apps, channels, meetings, audio/video conferencing, live events, calling, and Teams certified devices. A Microsoft Teams administrator has experience integrating Microsoft Teams with SharePoint, OneDrive, Exchange, Microsoft 365 Groups, and other Microsoft, third-party, and custom apps. A Microsoft Teams administrator understands and collaborates with other workloads and roles, such as Network, Voice, Identity, Access, Devices, Licensing, Security, Compliance, Information management, and User Adoption. Overview What is Microsoft Teams and how the components work together How to implement Governance, Security and Compliance for Microsoft Teams How to prepare an organizations environment for a Microsoft Teams deployment How to deploy and manage teams How to manage collaboration and communication experiences in Microsoft Teams Techniques to manage and troubleshoot communication in Microsoft Teams The Managing Microsoft Teams course is designed for persons who are aspiring to the Microsoft 365 Teams Admin role. A Microsoft Teams administrator plans, deploys, configures, and manages Microsoft Teams to focus on efficient and effective collaboration and communication in a Microsoft 365 environment. In this course, you will learn about various Teams management tools, security and compliance feature for Teams, network requirement for Teams deployment as well as different Teams settings and policies for managing collaboration and communication experience in Teams. Prerequisites A proficient understanding of basic functional experience with Microsoft 365 services. A proficient understanding of general IT practices, including using PowerShell. 1 - EXPLORE MICROSOFT TEAMS * Explore capabilities in Microsoft Teams * Explore Microsoft Teams integration with Microsoft 365 * Explore Microsoft Teams integration with Microsoft Power Platform * Illustrate Microsoft Teams architecture * Describe Microsoft Teams with Microsoft 365 Groups * Describe Microsoft Teams with SharePoint and OneDrive * Describe Microsoft Teams with Exchange * Understand Microsoft Teams certified solutions 2 - PLAN AND DEPLOY MICROSOFT TEAMS * Designate Teams admin roles * Understand Teams management tools * Plan for Teams rollout * Plan for Teams adoption * Plan for Teams licensing * Deploy Microsoft Teams clients 3 - IMPLEMENT LIFECYCLE MANAGEMENT AND GOVERNANCE FOR MICROSOFT TEAMS * Plan for lifecycle management * Plan for Teams governance * Manage Microsoft 365 Groups creation * Configure Microsoft 365 Groups expiration policy * Configure Microsoft 365 Groups naming policy * Plan policy assignment for users and groups * Create and manage policy packages * Manage Teams preview features using Teams update policies * Create and manage teams templates and template policies 4 - MONITOR YOUR MICROSOFT TEAMS ENVIRONMENT * Monitor Microsoft Teams usage reports * Monitor Microsoft 365 usage reports * Interpret Microsoft Adoption Score * Manage user access with Azure Active Directory access reviews * Monitor the Microsoft 365 network connectivity dashboard * Manage Teams notifications and alerts * Manage feedback policies 5 - MANAGE ACCESS FOR EXTERNAL USERS * Understand features in Azure Active Directory * Work with external users in Microsoft Teams * Manage access for external users * Manage external collaboration in Azure AD * Manage external collaboration in Microsoft 365 * Manage external access in Microsoft Teams * Manage guest access in Microsoft Teams * Manage file sharing in SharePoint and OneDrive 6 - IMPLEMENT SECURITY FOR MICROSOFT TEAMS * Configure conditional access and multifactor authentication for Microsoft Teams * Configure Safe Attachments for Microsoft Teams * Configure Safe Links for Microsoft Teams * Examine the Defender for Cloud Apps * Monitor security reports for Microsoft Teams * Plan and configure enhanced encryption policies 7 - IMPLEMENT COMPLIANCE FOR MICROSOFT TEAMS * Create and manage sensitivity labels * Create and manage retention policies * Create and manage Data Loss Prevention policies * Deploy communication compliance * Enable scoped directory search * Create information barrier policy * Create security and compliance alerts for Microsoft Teams 8 - PLAN AND CONFIGURE NETWORK SETTINGS FOR MICROSOFT TEAMS * Examine network requirements for Microsoft Teams * Plan for network deployment using Network Planner * Configure network ports and protocols for Microsoft Teams * Implement Quality of Service * Configure reporting labels for location-enhanced Call Analytics reports * Configure tenant data for Call Quality Dashboard reports * Assess network readiness * Manage network topology 9 - CREATE AND MANAGE TEAMS * Create teams * Create a team from existing resources * Plan and create org-wide teams * Manage teams * Manage users in a team * Configure dynamic membership * Archive restore and delete a team 10 - MANAGE COLLABORATION EXPERIENCES FOR CHAT AND CHANNELS * Create and manage channels in a team * Create and manage Teams policies for channels * Configure teams settings * Create and manage messaging policies * Manage channel moderation * Manage access to channels 11 - MANAGE APPS FOR MICROSOFT TEAMS * Explore apps in Microsoft Teams * Describe admin settings for Teams apps * Manage access to Teams apps at the organization level * Create and manage app permission policies * Create and manage app setup policies * Manage permissions and consent for Teams apps * Plan and configure connectors * Manage custom apps uploads * Publish custom apps to Microsoft Teams * Manage purchasing of apps in the Microsoft Teams app store * Customize the organization's app store * Customize the branded experience of an app 12 - INTRODUCTION TO TEAMS MEETINGS AND CALLING * Overview of Teams meetings and events * Overview of Teams Phone * Overview of auto attendants and call queues * Overview of Teams devices 13 - MANAGE MEETINGS AND EVENTS EXPERIENCES * Explore meetings and events in Microsoft Teams * Configure meeting settings * Create and manage meeting policies * Configure audio conferencing * Create and manage meeting templates and template policies * Create and manage meetings customization policies * Configure live events settings * Create and manage live events policies * Examine live events across Microsoft 365 14 - PLAN FOR MICROSOFT TEAMS ROOMS AND SURFACE HUB * Determine license requirements for Microsoft Teams Rooms and shared devices * Understand differences between Microsoft Teams Rooms on Android and Windows * Understand Microsoft Teams Rooms on Surface Hub 2S * Understand and plan Teams Room accessories, components, and peripherals * Understand Teams Rooms management options 15 - CONFIGURE, DEPLOY, AND MANAGE TEAMS DEVICES * Manage Microsoft Teams Phones * Manage Microsoft Teams Room Systems * Microsoft Teams Rooms management options * Manage Surface Hub 2S devices * Configure Microsoft Teams SIP gateway * Manage Microsoft Teams displays * Remote provisioning and sign in for Teams Phones * Update Microsoft Teams devices remotely * Manage Microsoft Teams device tags 16 - PLAN FOR TEAMS PHONE * Plan to deploy Teams Phone * Plan for Teams Phone PSTN connectivity * Determine license requirements * Plan for Teams Phone devices * Plan and design Teams Phone features * Plan for voicemail 17 - CONFIGURE AND DEPLOY TEAMS PHONE * Configure emergency calling for Teams Calling Plans * Manage and configure Microsoft PSTN numbers * Configure Operator Connect and Teams Phone Mobile * Configure Teams Phone policies * Create and manage Teams policies * Configure Audio Conferencing 18 - CONFIGURE AND MANAGE VOICE USERS * Enable users for Teams Phone * Enable users for Direct Routing with Teams Phone * Enable additional calling features for Teams Phone * Enable users for Teams Phone Mobile 19 - CONFIGURE AUTO ATTENDANTS AND CALL QUEUES * Design call flows for auto attendants and call queues * Configure auto attendants and call queues * Deploy a channel-based call queue * Configure resource accounts * Configure Microsoft 365 groups for voicemail * Interpret call queue conference modes * Interpret call queue routing methods * Configure holidays for auto attendants and call queues * Configure custom music on hold 20 - TROUBLESHOOT AUDIO, VIDEO, AND CLIENT ISSUES * Troubleshoot Teams * Collect and identify logs * Clear Microsoft Teams client cache * Identify issues with call analytics * Identify issues with Call Quality Dashboard * Use Power BI to analyze Call Quality Dashboard data * Identify issues with the Direct Routing Health Dashboard ADDITIONAL COURSE DETAILS: Nexus Humans MS-700T00 Managing Microsoft Teams training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the MS-700T00 Managing Microsoft Teams course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.