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Duration 3 Days 18 CPD hours This course is intended for System administrators and operators who are operating in the AWS Cloud Informational technology workers who want to increase the system operations knowledge. Overview Identify the AWS services that support the different phases of Operational Excellence, an AWS Well-Architected Framework pillar Manage access to AWS resources using AWS accounts and organizations and AWS Identity and Access Management (IAM) Maintain an inventory of in-use AWS resources by using AWS services, such as AWS Systems Manager, AWS CloudTrail, and AWS Config Develop a resource deployment strategy using metadata tags, Amazon Machine Images (AMIs), and AWS Control Tower to deploy and maintain an AWS cloud environment Automate resource deployment by using AWS services, such as AWS CloudFormation and AWS Service Catalog Use AWS services to manage AWS resources through CloudOps lifecycle processes, such as deployments and patches Configure a highly available cloud environment that uses AWS services, such as Amazon Route 53 and Elastic Load Balancing, to route traffic for optimal latency and performance Configure AWS Auto Scaling and Amazon EC2 Auto Scaling to scale out your cloud environment based on demand Use Amazon CloudWatch and associated features, such as alarms, dashboards, and widgets, to monitor your cloud environment Manage permissions and track activity in your cloud environment by using AWS services, such as AWS CloudTrail and AWS Config Deploy your resources to an Amazon Virtual Private Cloud (Amazon VPC), establish necessary connectivity to your Amazon VPC, and protect your resources from disruptions of service State the purpose, benefits, and appropriate use cases for mountable storage in your AWS Cloud environment Explain the operational characteristics of object storage in the AWS Cloud, including Amazon Simple Storage Service (Amazon S3) and Amazon S3 Glacier Build a comprehensive cost model to help gather, optimize, and predict your cloud costs by using services such as AWS Cost Explorer and the AWS Cost & Usage Report This course teaches systems operators and anyone performing cloud operations functions how to manage and operate automatable and repeatable deployments of networks and systems on AWS. You will learn about cloud operations functions, such as installing, configuring, automating, monitoring, securing, maintaining, and troubleshooting these services, networks, and systems. The course also covers specific AWS features, tools, and best practices related to these functions. Prerequisites Successfully completed the AWS Technical Essentials course Background in either software development or systems administration Proficiency in maintaining operating systems at the command line, such as shell scripting in Linux environments or cmd/PowerShell in Windows Basic knowledge of networking protocols (TCP/IP, HTTP) 1 - INTRODUCTION TO CLOUD OPERATIONS ON AWS * What is Cloud Operations * AWS Well-Architected Framework * AWS Well-Architected Tool 2 - ACCESS MANAGEMENT * AWS Identity and Access Management (IAM) * Resources, accounts, and AWS Organizations 3 - SYSTEM DISCOVERY * Methods to interact with AWS services * Tools for automating resource discovery * Inventory with AWS Systems Manager and AWS Config * Hands-On Lab: Auditing AWS Resources with AWS Systems Manager and AWS Config 4 - DEPLOY AND UPDATE RESOURCES * Cloud Operations in deployments * Tagging strategies * Deployment using Amazon Machine Images (AMIs) * Deployment using AWS Control Tower 5 - AUTOMATE RESOURCE DEPLOYMENT * Deployment using AWS CloudFormation * Deployment using AWS Service Catalog * Hands-On Lab: Infrastructure as Code 6 - MANAGE RESOURCES * AWS Systems Manager * Hands-On Lab: Operations as Code 7 - CONFIGURE HIGHLY AVAILABLE SYSTEMS * Distributing traffic with Elastic Load Balancing * Amazon Route 53 8 - AUTOMATE SCALING * Scaling with AWS Auto Scaling * Scaling with Spot Instances * Managing licenses with AWS License Manager 9 - MONITOR AND MAINTAIN SYSTEM HEALTH * Monitoring and maintaining healthy workloads * Monitoring AWS infrastructure * Monitoring applications * Hands-On Lab: Monitor Applications and Infrastructure 10 - DATA SECURITY AND SYSTEM AUDITING * Maintaining a strong identity and access foundation * Implementing detection mechanisms * Automating incident remediation 11 - OPERATE SECURE AND RESILIENT NETWORKS * Building a secure Amazon Virtual Private Cloud (Amazon VPC) * Networking beyond the VPC 12 - MOUNTABLE STORAGE * Configuring Amazon Elastic Block Store (Amazon EBS) * Sizing Amazon EBS volumes for performance * Using Amazon EBS snapshots * Using Amazon Data Lifecycle Manager to manage your AWS resources * Creating backup and data recovery plans * Configuring shared file system storage * Hands-On Lab: Automating with AWS Backup for Archiving and Recovery 13 - OBJECT STORAGE * Deploying Amazon Simple Storage Service (Amazon S3) * Managing storage lifecycles on Amazon S3 14 - COST REPORTING, ALERTS, AND OPTIMIZATION * Gaining AWS cost awareness * Using control mechanisms for cost management * Optimizing your AWS spend and usage * Hands-On Lab: Capstone lab for CloudOps ADDITIONAL COURSE DETAILS: Nexus Humans Cloud Operations on AWS training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Cloud Operations on AWS course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

This is a comprehensive course for using HashiCorp Packer in your organization. The course teaches you about using HCL2 to create your Packer templates, the new standard moving forward. Explore the core HashiCorp Packer components and access hands-on labs you can perform in your environment.

Duration 3 Days 18 CPD hours This course is intended for This course is intended for security engineers, security architects, and information security professionals. Overview Identify security benefits and responsibilities of using the AWS Cloud Build secure application infrastructures Protect applications and data from common security threats Perform and automate security checks Configure authentication and permissions for applications and resources Monitor AWS resources and respond to incidents Capture and process logs Create and configure automated and repeatable deployments with tools such as AMIs and AWS CloudFormation This course demonstrates how to efficiently use AWS security services to stay secure in the AWS Cloud. The course focuses on the security practices that AWS recommends for enhancing the security of your data and systems in the cloud. The course highlights the security features of AWS key services including compute, storage, networking, and database services. You will also learn how to leverage AWS services and tools for automation, continuous monitoring and logging, and responding to security incidents. Prerequisites We recommend that attendees of this course have: * Working knowledge of IT security practices and infrastructure concepts * Familiarity with cloud computing concepts * Completed AWS Security Essentials and Architecting on AWS courses 1 - SECURITY ON AWS * Security in the AWS cloud * AWS Shared Responsibility Model * Incident response overview * DevOps with Security Engineering 2 - IDENTIFYING ENTRY POINTS ON AWS * Identify the different ways to access the AWS platform * Understanding IAM policies * IAM Permissions Boundary * IAM Access Analyzer * Multi-factor authentication * AWS CloudTrail 3 - SECURITY CONSIDERATIONS: WEB APPLICATION ENVIRONMENTS * Threats in a three-tier architecture * Common threats: user access * Common threats: data access * AWS Trusted Advisor 4 - APPLICATION SECURITY * Amazon Machine Images * Amazon Inspector * AWS Systems Manager 5 - DATA SECURITY * Data protection strategies * Encryption on AWS * Protecting data at rest with Amazon S3, Amazon RDS, Amazon DynamoDB * Protecting archived data with Amazon S3 Glacier * Amazon S3 Access Analyzer * Amazon S3 Access Points 6 - SECURING NETWORK COMMUNICATIONS * Amazon VPC security considerations * Amazon VPC Traffic Mirroring * Responding to compromised instances * Elastic Load Balancing * AWS Certificate Manager 7 - MONITORING AND COLLECTING LOGS ON AWS * Amazon CloudWatch and CloudWatch Logs * AWS Config * Amazon Macie * Amazon VPC Flow Logs * Amazon S3 Server Access Logs * ELB Access Logs 8 - PROCESSING LOGS ON AWS * Amazon Kinesis * Amazon Athena 9 - SECURITY CONSIDERATIONS: HYBRID ENVIRONMENTS * AWS Site-to-Site and Client VPN connections * AWS Direct Connect * AWS Transit Gateway 10 - OUT-OF-REGION PROTECTION * Amazon Route 53 * AWS WAF * Amazon CloudFront * AWS Shield * AWS Firewall Manager * DDoS mitigation on AWS 11 - SECURITY CONSIDERATIONS: SERVERLESS ENVIRONMENTS * Amazon Cognito * Amazon API Gateway * AWS Lambda 12 - THREAT DETECTION AND INVESTIGATION * Amazon GuardDuty * AWS Security Hub * Amazon Detective 13 - SECRETS MANAGEMENT ON AWS * AWS KMS * AWS CloudHSM * AWS Secrets Manager 14 - AUTOMATION AND SECURITY BY DESIGN * AWS CloudFormation * AWS Service Catalog 15 - ACCOUNT MANAGEMENT AND PROVISIONING ON AWS * AWS Organizations * AWS Control Tower * AWS SSO * AWS Directory Service

This training is for lawyers who may come into contact with vulnerable people through their work. In particular, it is aimed at those who hold legal aid contracts and must meet the requirements of the Specialist Quality Mark (SQM) standard in respect of safeguarding. Everyone has the right to be kept safe from harm, abuse or neglect. We all have obligations to ensure that vulnerable people are protected and that we have appropriate procedures in place to ensure that abuse is identified and reported.  We will help you to understand the following; * What is safeguarding? * The different types of abuse * Example signs of abuse, harm and neglect * What action should be taken if abuse is suspected * The SQM requirements * What a Safeguarding Policy should include TARGET AUDIENCE The online course is suitable for staff of all levels, from support staff to senior partners. RESOURCES Comprehensive and up to date course notes will be provided to all delegates which may be useful for ongoing reference or cascade training. Please note a recording of the course will not be made available. SPEAKER AMIE HIGGINS, CONSULTANT, DG LEGAL [https://dglegal.co.uk/the-team/amie-higgins/] Amie is a Senior Solicitor, qualified under the Law Society’s Immigration & Asylum Accreditation Scheme (IAAS) as an Advanced Caseworker and Supervisor. Amie specialises in all aspects of Immigration, Asylum and Human Rights work, with a specialism in human trafficking/modern slavery cases and working with vulnerable clients. Amie is an experienced trainer, delivering a range of training on both legal and practice management topics.

This training is designed for lawyers and covers key topics to ensure compliance with the Specialist Quality Mark (SQM) and other regulations.

Based on our extensive work and experience with leaders, both in the private and public sectors, this ILM Level 5 Coaching and Mentoring programme has been designed to develop the capability of leaders to positively impact the performance of individuals and teams. We are experts at unlocking peak performance. Coaching and mentoring improves relationships, performance and engagement. This programme has been created to sharpen a leader's skills - enabling them to balance control, commitment and empowerment through productive conversations with individuals and teams. Scroll down to find out more about this ILM Level 5 qualification, or use the buttons below to jump straight to the scheduled course dates and prices. All of our ILM Programmes are provided in partnership with The BCF Group, which is the ILM Approved Centre we deliver under. -------------------------------------------------------------------------------- COURSE SYLLABUS The syllabus of the ILM Level 5 Qualification in Business Coaching and Mentoring is comprised of six modules, covering the following: MODULE ONE INTRODUCTION * 1.1) Explore the myths * 1.2) What is coaching and mentoring? * 1.3) What is business coaching? * 1.4) Thoughts and perceptions * 1.5) 7 competencies of a coach * 1.6) Definitions - Mentoring / Consulting / Coaching / Therapy / Counseling MODULE TWO MODELS AND PRACTICE * 2.1) The Wheel of Life * 2.2) Johari's Window * 2.3) KASH - Knowledge, Attitude, Skills, Habits of an effective coach * 2.4) STAR / GROW model * 2.5) Effective use of Paradigm cards * 2.6) Practice and feedback MODULE THREE BUILDING THE RELATIONSHIP * 3.1) Self-management * 3.2) How motivation works * 3.3) Personality & behavioural traits * 3.4) Rapport and trust MODULE FOUR COMMUNICATION AND PRACTICE * 4.1) Non-verbal communication * 4.2) Effective communication * 4.3) Questioning through 2nd/3rd/4th level questioning * 4.4) Building a bank of coaching questions * 4.5) Practice and feedback MODULE FIVE STRUCTURE * 5.1) Introduction * 5.2) The coaching cycle * 5.3) How to give feedback * 5.4) The COMET model * 5.5) Executive coaching * 5.6) Psychometrics * 5.7) Closing the coaching session MODULE SIX WELL-FORMED OUTCOMES * 6.1) Challenge and focus steps * 6.2) Coaching goals * 6.3) Establishing the gap analysis * 6.4) Using diagnostic tools * 6.5) SMART objectives * 6.6) Designing & planning focus steps * 6.7) Gaining commitment * 6.8) Practice and feedback -------------------------------------------------------------------------------- WHO IS IT FOR? Business coaching is the skill to have in today's rapidly changing business climate. People and team development through business coaching is fast, efficient and cost effective, and will get you measurable results. The ILM Level 5 Qualifications in Business Coaching and Mentoring are highly accessible and have been designed for all tiers of director, management and supervisory level, or indeed anyone involved in people development. With a business-relevant, tried-and-tested approach, we encourage participants to bring live business issues and case histories with them on the course. -------------------------------------------------------------------------------- ACCREDITATION Upon completion of this programme all attendees will receive the 'ILM Endorsed Programme in Business Coaching & Mentoring' certificate. Participants will also be eligible to receive ILM letters after their name; either AMInstLM (Affiliate/Associate Member Institute Leadership & Management) or MInstLM (Member Institute Leadership & Management). As with all ILM Accredited Programmes, participants will need to complete the post-programme activity in order to achieve their full 'ILM Level 5 Certificate in Coaching and Mentoring in Management' certificate. These elements have been designed in order to show to the Institute of Leadership and Management (ILM) that you are able to put the skills and techniques learned on the programme into practice. Full support and guidance is provided for completing these final elements. -------------------------------------------------------------------------------- REQUIRED ACTIVITIES PRE-COURSE We ask you to come prepared with issues which you are currently experiencing that you would be happy to discuss and be coached on. We also send out a short document containing questions and exercises which will help our coaches understand you better and work with you in order to receive the best training. POST-COURSE To achieve this ILM qualification, participants will have to complete the following post-course activities: 3 x work-based assignments need to be completed within 1 year from attendance and registration. Embedded in the assignments, the Certificate will require delegates to complete 18 hours of coaching or mentoring activity with 2-3 people. The Diploma will require delegates to complete 54 hours of coaching or mentoring with 4-9 people. Tutor guided learning will take on the format of book and video reviews with ongoing tutor guidance and support via phone, Skype or face-to-face. Optional: Self-initiated 2 x 45 min executive coaching sessions per delegate to offer a coaching best practice view. -------------------------------------------------------------------------------- COURSE MATERIAL Each participant will be issued with a workbook to assist them both during and after the course, which will contain information, guidance and forms to assist with the coaching sessions. Participants will also complete a Paradigm psychometric report [https://www.dicksontraining.com/paradigm-psychometrics/index.php] and receive a year's membership with the Institute of Leadership & Management (ILM). -------------------------------------------------------------------------------- IN-HOUSE & CLASSROOM COURSES AVAILABLE ONLINE We have developed an alternative to traditional face-to-face training that continues to provide a full learning experience, and allows delegates to learn effectively whilst self-isolating from home. This is how it looks: Delegates booked on Classroom and In-House courses will continue to have access to their trainer online throughout the days that the course is booked to run. Prior to a delegate's course start date, they will be enrolled on our e-learning platform (in partnership with BCF Group [https://www.thebcfgroup.co.uk/business-coaching/ilm-level-5-business-coaching-and-mentoring.php]) for the course they are booked on to. They will also be given contact information for their trainer, and details of how to access the online workshops. Delegates will not require any special IT equipment. A desktop computer, laptop, tablet, or a mobile phone with internet and audio capability is all that is required. Delegates taking ILM Qualifications will then proceed to the book review, video review and work based assignments with 12 months tutor support as appropriate, and in line with our previous arrangements. We hope you agree that this blended learning experience represents the safest way to continue supporting our clients and delegates during the Coronavirus disruption. -------------------------------------------------------------------------------- SCHEDULED COURSES CLASSROOM COURSE - NOTTINGHAM (NG12 4DG) Classroom training courses enable you to benefit from having the tutor and other delegates right there in the room with you. Face-to-face training sessions are one of the best ways to learn, as it is easy to ask questions and have group discussions. In addition to the 2 days in the classroom, delegates will need to undertake self-directed learning and 3 work-based assignments. As a guide, this is estimated to take 3 hours per week for 12 months. Diploma: £2,195 + vat | Certificate: £1,895 + vat * 03-04 October 2023 * 22-23 February 2024 CLASSROOM COURSE - READING (RG41 5QS) Classroom training courses enable you to benefit from having the tutor and other delegates right there in the room with you. Face-to-face training sessions are one of the best ways to learn, as it is easy to ask questions and have group discussions. In addition to the 2 days in the classroom, delegates will need to undertake self-directed learning and 3 work-based assignments. As a guide, this is estimated to take 3 hours per week for 12 months. Diploma: £2,195 + vat | Certificate: £1,895 + vat * 14-15 September 2023 * 14-15 December 2023 * 14-15 March 2024 ZOOM™ COURSE Attending a course via Zoom videoconferencing gives you all of the benefits of classroom training without the need to leave your home or office. You still benefit from a real tutor facilitating the programme, and the content is exactly the same. The only difference is that we split the course into four half-day sessions to make it easier on your eyes! Diploma: £1,795 + vat | Certificate: £1,495 + vat * September 2023 - 25th Sep (morning), 25th Sep (afternoon), 26th Sep (morning), 26th Sep (afternoon) * November 2023 - 6th Nov (morning), 6th Nov (afternoon), 7th Nov (morning), 7th Nov (afternoon) * January 2024 - 11th Jan (morning), 11th Jan (afternoon), 12th Jan (morning), 12th Jan (afternoon) * March 2024 - 11th Mar (morning), 11th Mar (afternoon), 12th Mar (morning), 12th Mar (afternoon) * May 2024 - 14th May (morning), 14th May (afternoon), 15th May (morning), 15th May (afternoon) * July 2024 - 9th Jul (morning), 9th Jul (afternoon), 10th Jul (morning), 10th Jul (afternoon -------------------------------------------------------------------------------- DICKSON TRAINING LTD Founded in 1985 in Yorkshire, we have built an impressive and loyal client base. Our partnerships are built by consistently delivering outstanding development solutions and working in close collaboration with our clients, resulting in us becoming a leading UK and international training provider.

This course covers the complete AWS Application Stacks using Cloud Development Kit. Learn to deploy simple-to-complex resources in AWS using CDK and launch several stacks and templates. This course assumes you know how to use the AWS Cloud. It will help you transform your solution architecting skills into CDK Stack.

This course covers all the key concepts that will help you prepare for and pass the AWS Certified Cloud Practitioner certification exam for the latest CLF-C01. A practical-based course where you will gain practical knowledge about AWS Cloud through videos and demo sessions.

This training is for lawyers and covers key topics to ensure compliance with the Lexcel standard and other regulations.

Do you want to protect your finances and bank accounts from fraudulent activity? Take initiatives to become an Anti Money Laundering Compliance Officer with this Anti Money Laundering Course. This anti-money laundering training course will train you how to detect and assess suspicious money laundering activities that pose potential threats to your organisation. This course is perfect for those who work in the legal, financial, or real estate sector, as well as in roles that involve frequent cash transactions. By the end of the course, you'll learn how to assess risk and determine if a transaction is suspicious. You will explore the Anti-Money Laundering Act in detail, and the different stages of money laundering. WHY CHOOSE THIS COURSE? * Earn a digital Certificate upon successful completion. * Accessible, informative modules taught by expert instructors * Study in your own time, at your own pace, through your computer tablet or mobile device * Benefit from instant feedback through mock exams and multiple-choice assessments * Get 24/7 help or advice from our email and live chat teams * Full Tutor Support on Weekdays COURSE DESIGN The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. We teach through a combination of: * Video lessons * Online study supplies * Mock tests * Multiple-choice evaluation CERTIFICATE OF ACHIEVEMENT Endorsed Certificate of Achievement from the Quality Licence Scheme Once the course has been completed and the assessment has been passed, all students are entitled to receive an endorsed certificate. This will provide proof that you have completed your training objectives, and each endorsed certificate can be ordered and delivered to your address for only £99. Please note that overseas students may be charged an additional £10 for postage. CPD Certificate from Janets Upon successful completion of the course, you will be able to obtain your course completion e-certificate. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. ENDORSEMENT This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website. METHOD OF ASSESSMENT To successfully complete the course, students will have to take an automated multiple-choice exam. This exam will be online and you will need to score 60% or above to pass the course. After successfully passing the exam, you will be able to apply for Quality Licence Scheme endorsed certificate of achievement. To verify your enhanced skills in the subject, we recommend that you also complete the assignment questions. These can be completed at any time which is convenient for yourself and will be assessed by our in-house specialised tutors. Full feedback will then be given on your current performance, along with any further advice or support. WHO IS THIS COURSE FOR? This is one of the best AMI courses online suitable for anyone who wants to gain extensive knowledge, potential experience, and expert skills in the related field. Industry experts designed this course, so you don't have to worry about the quality. Most importantly, this course in anti-money laundering does not require any experience or lesson to get enrolled. You will learn everything that is needed from this complete AML course. This is an excellent opportunity for all students from any academic backgrounds to learn more and advance their learning, launch a new career or reinvigorate an existing one. COURSE CONTENT Module 01: Introduction to Money Laundering Introduction to Money Laundering 00:16:00 Module 02: Proceeds of Crime Act 2002 Proceeds of Crime Act 2002 00:20:00 Module 03: Development of Anti-Money Laundering Regulation Development of Anti-Money Laundering Regulations 00:19:00 Module 04: Responsibility of the Money Laundering Reporting Officer Responsibility of the Money Laundering Reporting Officer 00:21:00 Module 05: Risk-based Approach Risk-based Approach 00:23:00 Module 06: Customer Due Diligence Customer Due Diligence 00:24:00 Module 07: Record Keeping Record Keeping 00:17:00 Module 08: Suspicious Conduct and Transactions Suspicious Conduct and Transactions 00:23:00 Module 09: Awareness and Training Awareness and Training 00:20:00 Mock Exam Mock Exam- Anti Money Laundering Specialist 00:20:00 Final Exam Final Exam- Anti Money Laundering Specialist 00:20:00 Recommended Materials Workbook - Anti Money Laundering Specialist Unlimited Assignment Assignment - Anti Money Laundering Specialist 6 days, 10 hours Order Your Certificate Order your Certificate QLS 00:00:00 FREQUENTLY ASKED QUESTIONS Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.